When it is time to enter the password when attempting to start WinXP Pro SP3 in safe mode the keyboard and mouse are non functional.
Anyone know why would that be?
I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.
I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.
You can download it direct from this link http://downloadreimage.com/download.php. (This link will automatically start a download of Reimage that you can save to your computer.)
Read other 16 answers
Hi, i'm new so please bear with me...
I'm working on a Dell WebPC(500mhz) someone gave me (now i see why)...
If you're familiar with dells webpc you probably know it only has 3 usb ports & no ps2 ports...i got a usb to ps2(x2) adaptor to connect a mouse & keyboard...the system reconizes the keyboard but not the mouse...ok, i used a usb mouse instead...NOW...
the mouse & keyboard work fine in SAFE mode only....in Normal mode neither work.?
I tried control panel>add new hardware but it says i can't add hardware in safe mode.
what do i do
I hope this is a dumb question with an easy answer
Thanx 4 any help.
Firstly, unless the mouse and keyboard were designed to work with the PS2 adapter, they may not.
The device electronics has to support it, and some mice and keyboards simply don't
Have you loaded the Dell motherboard chipset drivers? The default Windows ones sound as though they are not helping
I was updating my MB MS IZ87with MSI Live UPdate 6. It loaded the BIOS properly, but after it update Intel USB 3.0 driver 3.05.69, keyboard and mouse will not work in Win 7 only in safe modes. Inb safe mode, I now no longer have Systme Restore points visible or the tab for System Recovery under System Properties. I am unable to scan with Avast and have a message that Windows Security Center Service cannot be started. I ran current version of Malwarebytes and it did not pick up any problems. I have Winpatrol and it does not show anything either.
I think the problem may actually be from an accidental allowance of Adobe Flash plugin when my nephew was using my computer, but am not sure if it is from that or the MSI LIveUpdate 6 usage. I do know that you guys have always helped in the past and solved anything Ive come across.
Scan result of Farbar Recovery Scan Tool (FRST) (x64) Version:20-07-2015
Ran by Bob (administrator) on FRACTAL_PI-PC on 23-07-2015 08:29:52
Running from C:\Users\Bob\Downloads
Loaded Profiles: Bob (Available Profiles: Bob)
Platform: Windows 7 Professional Service Pack 1 (X64) OS Language: English (United States)
Internet Explorer Version 11 (Default browser: Chrome)
Boot Mode: Safe Mode (with Networking)
Tutorial for Farbar Recovery Scan Tool: http://www.geekstogo.com/forum/topic/335081-frst-tutorial-how-to-use-farbar-recovery-scan-tool/
==================== Processes (Whitelisted)... Read more
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I tried to update a network controller driver on a homemade XP Computer. I got the fatal blue screen after the NVidia slash screen. It was an nforce driver. Windows would not start. I tried to get into safe mode to do a restore. But, no mouse or keyboard is reading. Is there a way to do a system restore at start up with out going to safe mode? By the way I don't have a XP CD. I do have a product key. HELP you XP Gurus! Oh and it is really hard to get into even safe mode. I saw BIOS once, when pressing the Esc button. But now it just goes to set up. Every F button give me the option of boot menu: F8 or Set up: Delete. But no matter what I hit, it goes into setup. The keyboard works fine in that screen. But as soon as the safe mode boots up. Can't use mouse or keyboard. Someone told me could be motherboard....did I do thaaaat?
Again HELP, HELP, HELP !
You can download a windows 7 ISO onto a USB flash drive or cd or dvd. Contact where you bought your windows 7 and they will give you a link to download the iso. or maybe you can search the web for a ISO and enter your key later. I don't know if you will be able to navigate without a keyboard and mouse, maybe they will work in the windows 7 setup like your thinking.
p.s. I meant windows XP not 7. Iv done it with 7 I don't see why you cant with XP>
After the amazing and wonderful Anniversary Update, that fixes nothing but adds other bugs & glitches, I can't use mouse and keyboard in Safe Mode. Before the update, it worked fine. Any solution?
I use safe mode to install new nvidia drivers in safety.
When I launch in Safe mode, there is a message about "app can't be opened with administrator account, try to log with another account".
It's like this, but it only says "app", not Edge or other. http://www.virtualizationhowto.com/w...ge_admin1a.png
I don't know if it can be related. Anyway, there is a solution for this message, but it needs secpol.msc and it's not in Home edition.....
EDIT: I resolved both problems simply logging a local account, then I re-log with my official account.
Another info added in 1st post.Read other 1 answers
i changed the msconfig to boot in safe mode to remove some fake microsoft warning malware on my lenovo laptop with vista home. when it boots up to the log in screen the keyboard and mousepad do not work so i cant log in. and because i changed it in msconfig even if i try the f8 method and select boot up normally it goes to the safe mode, so i cant log in. selected last known good version but that does nothing as well. tried using a usb keyboard but that did not work either. is there another way to get in and boot it boot up normally. dont want to reformat hdd have lots of family pics and work documents that i havent backed up yet. very frustrated, please help i am at a lost.
thanks in advance.
You'll have to mount the registry offline and remove the settings for msconfig that way.
Use Google to find the entries, to backup your registry, and to learn how to mount the registry hives offline.
Im trying to adjust some settings for one of my drives that can only be accomplished while in safe mode. Once in safe mode and I begin to use the keyboard and the mouse to navigate to the area I need to be I click in a certain area where I need to type some text and the keyboard and mouse stop responding so I am unable to make the adjustments necessary and I have to manually shut down. At first I thought I had a bad keyboard so I replaced it but the problem is still there.
I've noticed that when booting into safe mode there a certain screen that appears for a few seconds before I choose safe mode. That screen contains a few paragraphs of text and at the bottom of the screen the words "keyboard failure" appear and I have no idea why. The keyboard and mouse work flawlessly when the computer is booted up normally.
Anyone have any ideas ?
Is the keyboard and mouse PS2 or is it USB or Wireless?
Some motherboards support USB keyboard and mouse in safe mode, most do not.
As for your keyboard and mouse not responding in normal mode; do they come back after a while? If so it is a priority/ interrupt issue. Something else has higher priority and is not allowing them input to the CPU. If they do not ever unfreeze; it is probable that you have a heat or power issue; the cpu is locking up, but the video card is displaying the last frame it was sent. Cleaning out dust with compressed air is a first step (unplug and open the case, blow out any dust with a can of compressed air for computer cleaning using short blasts so you do not get condensation of water) . If that does not solve it; trying a known good power supply to see if your power supply is unstable is the next step. After that, checking for possible shorts between the motherboard and case or replacing the processor would follow.
When I start safe mode now in Win 7 Pro 64bit...both my mouse and keyboard are non responsive...so...I can not start "Safe Mode"
Same mouse and keyboard (Logitech K260) has be running without issues for a long long time.
There is no issue when running in normal mode...and also running Acronis True Image in what I think is Linux mode at boot ?
Have tried Logitech USB toggle in a number of open USB ports and no change in safe mode startup
Any suggestions on how to get the mouse/keyboard back and functioning in Safe Mode?
Are they wireless. Logitech k260.
Safe mode loads only basic drivers. Try a wired keyboard in Safe mode.
Oh god, I've been having this problem for over a week, and I've already been to two forums already.
Here are the two forum posts I've been to:
These incompetent idiots on bleeping computer (apt name, because that's how I feel right now) gave me a suggestion that they 100% guaranteed would fix at least the clock issue, and that, if it didn't fix the keyboard-and-mouse issue, it would bring us one step closer to finding a solution for that.
I personally could give a rat's *** about the clock issue! If I can fix the keyboard-and-mouse issue, I can manually adjust the clock.
But, these guys SWORE TO ME that the CMOS battery needed to be replaced, anyway.
Well, I spent a whole day's worth of food buying a new CMOS battery (going hungry for a day in the process), waited an entire week for it to get here. I cleared my BIOS, inserted the new CMOS battery, and .... nothing!
Even the clock got reset, even though that's SUPPOSED to be the one thing they absolutely guaranteed me would be fixed if I did this!
The only reason I'm still resorting to online help is because it's the weekend now, and all the local computer store are closed.
Do you guys have a suggestion? Maybe one that ... actually will solve the keyboard-and-mouse issue first, and any other problems secon... Read more
Hi I have a standard PS/2 keyboard and mouse which do not work as I try to enter Safe mode. As I am on Windows 2000 Pro, I need to log on as administrator. I am not password protected, but have no way of clicking the Log in button.
There are no settings for Keyboard or Mouse in my BIOS setup, so perhaps someone else has an idea of how to get round this.
if your TABBING thru menus . you can use the TAB key on the keyboard . to cycle thru the options and or the arrow keys . depends on what your doing . then hit enter to make your selected choice .
Keyboard and mouse both die as soon as Windows 8 installation CD's 'Choose your keyboard layout' screen appears. I cannot
go any further.
My Windows 8.1 installation is OK and ready for Windows 10 update. I installed a new Wi-Fi driver and the computer 'got into trouble' but I cannot start in safe mode to restore the
system to an earlier date. Asus told me that this is an OS problem, bios and USB settings are correct.
I have a virus, but before I can even begin to solve that problem, I need to get my computer into safe mode.
I have a Logitech Cordless Desktop EX110 keyboard & mouse. There doesn't seem to be any connection at the time when I am supposed to push F8.
Do I just need to go buy a wired keyboard? Is there any way around that?
You need to get a wired keyboard or else you may indeed be out of luck. You can try to get into bios and see if Legacy USB support is enabled. But I believe you might indeed need to get a wired keyboard/mouse combo. Luckily they are pretty cheap Might even be able to pick one up on your local craigslist.
Hi, what the hell is this?
That's SAFE MODE!
Both, my Keyboard and Mouse (all PS/2) not working in safe mode, works fine in normal mode. In safe mode, Keyboard conflict with COM1. In normal mode, COM1 is auto assigned to unused IRQ.
It's a new installation of Windows 7 Ultimate. I don't use Serial and Parallel ports. Mouse assigned to IRQ 12 by default, but it doesn't work too in safe mode.
1. In BIOS, I try DISABLE/ENABLE/AUTO/MANUAL the Serial and Parallel ports (COM1, COM2, LPT1):
doesn't have any effects,
Windows 7 (Plug and Play) NOT depend on BIOS settings.
2. In Safe Mode, I try DISABLE COM1, UNINSTALL COM1, UNINSTALL Keyboard, ASSIGN COM1 to unused IRQ:
doesn't have any effects,
Keyboard's property box still say the same "used by COM1".
3. I try to edit system.ini then reboot:
doesn't have any effects,
COM1 still assigned to IRQ 1
4. I try to Take Ownership registry and then delete COM1 registry in HKLM\SYSTEM\CurrentControlSet\Enum\ACPI\PNP0501\1
Any help are appreciated.
How can I get it so my mouse and keyboard work in windows, safe mode, and the bios without denigrating the performance of my 20 3-8 TB USB 3.0 HD. I've seen out there that the performance of these devices is increased by disabling USB Legacy USB Support"
For example "Disable Legacy USB Support unless you need to use a USB keyboard in DOS, OS/2, or Linux"
However when I do disable Legacy USB support my USB mouse and keyboard don't work in safe mode at all.
Hi! All sorts of issues and I started posting in Malware Forum and was referred here by Myrti,
Here is the thread:
No Mouse or Keyboard in WIn 7/Only In Safe Mode
I was updating my MB MS IZ87with MSI Live UPdate 6. It loaded the BIOS properly, but after it updated Intel USB 3.0 driver 3.05.69, keyboard and mouse will not work in Win 7 only in safe modes. Inb safe mode, I now no longer have System Restore points visible or the tab for System Recovery under System Properties. I am unable to scan with Avast and have a message that Windows Security Center Service cannot be started. I ran current version of Malwarebytes and it did not pick up any problems. I have Winpatrol and it does not show anything either.
When I use F8 the computer does not give me System Recovery options. My Win 7 disc when I try to use Sytem Reovery gives me an error saying its thge wrong version (its not)
This is a highlight of the last 8 hours chatting with Myrti on the other thread. She suggested I come to this forum for help...
I am hopeful that one of you can walk me through what I need to do.
Look at the back of your motherboard. According to the specs you have 4 USB 3.0 ports and 2 USB 2.0 ports. The USB 3 ports are marked blue while the USB 2 ports black. If you keyboard and mouse are in the blue ports move them to the black USB 2 ports.
If that works, go to device manager and look for your USB 3 controller. Right click it and select Properties. Under the Driver tab select Roll back Driver.
I have a Gateway PC, 5 or so years old, running Windows XP Media Edition.
A few days ago, soon after having installed some Windows updates, my wireless Microsoft mouse and keyboard stopped working. I plugged in a spare PS/2 mouse, and in the bluetooth dialog box removed, added, and reconnected both components. The wireless mouse and keyboard worked, but not for long. I then uninstalled and attempted to reinstall the mouse and keyboard software (except that the software apparently had not uninstalled). This did not fix the problem.
From here on I tried so many things, I do not recall in what order. I did a system restore via Advanced System Care, then tried again using a much earlier date. After a very long wait I was informed that my system could not be restored to that date.
I ran Reimage, which reported a moderately severe stability problem with numerous crashes. This program fixed and replaced files, etc, but got stuck while attempting to reinstall Windows updates (during repairs, Reimage removes Windows updates and reinstalls them afterward, but for some reason this last step has never worked with my computer and I've had to reinstall the updates manually). The computer was frozen and I was forced to turn it off using the power button. When I turned the computer back on, I had no working keyboard or mouse, and again had to use the power button to turn off the computer.
I plugged in a PS/2 keyboard and started the computer in bios, resetting bios to default sett... Read more
Advanced System Care, which fixed a lot, especially in the registryThe IObit program is just a Registry Cleaner that will repair almost nothing, except your hope - You will never know if it repaired anything -You are better off to remove all Chinese IObit programs and only use proven programs for your computer Malwarebytes and Advanced System Care will not operate correctly on the same system, as both clash with each other Malwarebytes Anti-Malware is a proven and trusted program world wide, while IObit is forced on Chinese users as their options are limited.Do you have a Regular Antivirus program that is active and is scanning at all times ??Thank You -Read other 1 answers
Ok, here's the background. My wife's pc (identical to my own, and running on Windows XP)was restarting at shutdown recently on it's own and I saw an error that said there was some kind of driver error. So, I uninstalled the nvidia drivers in hopes of installing the most recent ones. I don't know if this was the issue, but I was troubleshooting and I noticed that there was a recent driver update.
Well now I can't log on at all, because when I get to the windows login screen, the mouse and keyboard won't work. I see for an instance the cursor shows an hourglass, then nothing. I see the blinking cursor in the login field, but I can't type anything in there, and the mouse doesn't work.
So, I tried to do a system restore but it just sent me to the login screen, and no mouse or keyboard function persisted. When I tried to go into safe mode, it asked me what was the boot device I wanted to use (which after some searching I see is also an indicator of a problem, but I'm not sure what it means). I picked my HD and continued to do a restore to the last working config, and the same deal, can't login, no mouse or keyboard use at that sceen.
So, I tried going into safe and it shows both an administrator icon and my wife's user name, and I can't try either because again, the moust and keyboard aren't working here either!
I tried to boot with the windows xp disc in, even picked the boot source from the boot menu as floppy and again as the cd-rom. I read that doing so can sometim... Read more
what type of mouse/keyboard, wireless, ps2, usb?
when it asks for password at repair console, just press enter.
New here, so I hope I'm not out of line asking for help, and that I'm asking correctly. I've exhausted my own ideas on this but the problem is driving me IN.SANE.
When using an external (USB) mouse with my ASUS Win7 laptop, the mouse randomly lifts up and re-clicks while clicking or while dragging (despite the button remaining consistently depressed), resulting in selection of the wrong objects, inadvertent double-clicks, and incorrect dragging. From what I can tell, this affects only the left click and not the right.
WHAT I'VE TRIED:
Laptop touchpad - no problem. Everything works fine with the built-in touchpad.
Another mouse - same problem. These are wired mice, so it's not a battery or connection issue.
Another USB port - same problem in all four. There's no visible issue with the motion of the mouse/cursor, so it seems to be communicating OK via USB.
Safe Mode - no problem, from what I can tell. The wired USB mouse seems to click and drag as normal in Safe Mode.
Mouse Settings - no effect. Adjusting the click/double-click/drag settings doesn't seem to change anything.
System Resources - no effect. Clicking/dragging seems to show the same results in the RAM/CPU monitors whether I'm having the problem (with the mouse) or performing the same actions without the problem (with the trackpad).
WHAT I CANNOT FIGURE OUT:
What haven't I ruled out? What else could be causing the issue?
The problem came on suddenly after about a year, but I... Read more
Hey mate, and welcome,
1. Mouse itself is bad. Either the button itself or internally
2. Driver is not at its best
Going to the mouse manufacture website to download the most recent driver for your Windows 7, either 32 or 64 bit. If it doesn't work, try without any driver (so that windows driver takes over).
My laptop is really ailing lately. When I boot, I get to Windows desktop. And no action is possible. Screen doesn't respond. I move mouse pointer to the taskbar, and I just get a constant hourglass. Can't even do Start/Shutdown.
So I try starting it in Safe Mode. Can do that. Wait. Get Safe mode desktop. Unfortunately, it is the same here. Can't get a response. Desktop is not responsive to mouse clicks.
A bit of background. It was for a few weeks that I was getting a lot of notices from AVG about virus or trojan or something. small.downloader perhaps. But AVG never got rid of it.
I can't work out what is the approach to take at this point. What is it that can stop Safe mode from starting properly?
Go to this AVG site for Virus removal.
I have a problem. Its all fine during POST, no "keyboard not detected" msg
appearing, but I cant press delete or any other keys to get into BIOS setup.
Keyboard's "Num Lock" lights do not flash. Windows will load but both the keyboard and mouse is dead. Tried other keyboard with the same result. tried the keyboard on another PC - works fine.
Previously the windows had a pci.sys error - "pci.sys not found." ive transported the HD to another PC and reformats the HD, and installs a fresh WINXP on it. Windows now loads fine on the new and old PC, but keyboard and mouse is dead on the old PC.
Have a USB adapter for keyboard but same result. tried the USB ports, both 2 ports on back of PC, and 2 other ports on casing (front). So i guess shouldnt be a problem with the ports, because ive just changed the casing to new and the front ports are fresh,never been used.
AMD duron 750MHz
mobo EPOX EP-8KTA2
128MB SDRAM PC133
PS2 keyboard with USB adapter.
some guy suggested flashing the BIOS, but i do know how to that when i cant get my keyboard and mouse to work.
maybe, and just maybe, my PS2 keyboard and PS2 mouse ports are broken and the USB keyboard setting in BIOS is not enabled. then how?
Read other 6 answers
Fantastic, I have been running wn2k with no down time 4 a year and just when I need most, silly me decides to find out why some of those extra "helpful" net/media buttons on my cheap keyboard by asking 2K for the appropriate driver.
It warns me but I say OK and restart and POOF! no mouse or keyboard. Locked out. No kersor and I cant even press caps locked to show lite. (both work fine in my 2nd partition under 98)
The driver I picked was just the Micsoft enhanced (similar) kB I think.
Have tried Safe mode, Last Settings saved, Nope!
Tried dif keyboard, as you do, and no change.
Have read a couple of dif posts some saying remove Bios Battery for 5mins, others saying boot in DOS and bla bla...Im no good in DOS. (willing to keep trying)
Alot of the posts also say Logitec mouse was problem but dont have 1.
Can anyone direct me to something they may remember in this field.
Or can someone explain how I might fix using 98???????
Much appriciated, urgent work to finish.
Read other 8 answers
Church lady decided to install Windows Live care on the HP XP machine.
Decided to delete Norton files since they were "old".
Now the computer goes thru boot process and looks okay, but no keyboard or mouse. Can't boot emergency boot cd or recovery cd as the bios is not set to allow cd boots. Can't get into Setup to change boot options, since F1 key is dead. Haven't tried boot floppy yet. Any ideas how to recover from this/why kb and mouse are dead?
Hello. Thanks in advance for your expertise.
Recently my mouse and keyboard have stopped working. I am running Windows XP Media Center Edition on a Dell Dimension machine. When I reboot the machine (using the button on the PC) it loads up and gets me to the user selection screen but I can't do anything at all. Here are a few notes that should help:
I have tried hooking up multiple keyboards and mouses. None work (so I know it's not an issue with them as they work fine on my laptop)
I only have USB connections, no PS2 connections on my PC at all so I can't try a PS2 Mouse or Keyboard
I have tried ONLY plugging in the mouse or ONLY the keyboard and neither work
The Optical mouse lights up for about ten seconds then turns off if I unplug it and plug it back in. Even with the optical light on, the mouse doesn't move on the screen.
While loading, at the Dell screen where it says "Press F2 to enter Setup" the keyboard still doesn't work. So I can't get into BIOS nor can I start the machine in safe mode.
So here are my questions:
What do I do about this?
Can I install either new USB inputs or PS2 inputs without being able to use a mouse or keyboard or even load Windows (can't get past user/login screen)?
If I need to reload Windows, how do I get the data off of my harddrive?
Reset the Bios from the Motherboard
Power cord out
Hold in the ON button for 30 secs, dispersing internal power
Side cover off (who knows, some of the Dell's are hard to work this simple part out)
Take out (remove) the button battery (there's a small clip top side)
Locate the reset jumper, and move it to pins 2 and 3 (it's probably in pins 1 and 2 at the moment)
Wait 10 secs (no need really, but good time to rest )
Then put the jumper back (ie to pins 1 and 2)
Put the cmos round button battery back in
Put the power cord back in (and everything else)
Wha La :grinthumb
I took my daughter's 10 year old compaq persario 2100 with a failing HDD and I am making into a chart plotter for my boat. I replaced the HDD with a new one and Installed XP Pro SP3. I downloaded Open C, a free GPS positioning and chart reader, an anti-virus, adobe reader (to read the manual) Foobar 2000 to play some tunes and some raster charts from NOAA. That is all that is on the HDD. I bought a hockey puke GPS receiver that plugs into the UBS. Two weeks ago I had the laptop on and was working and the chart plotter was doing everything as planned. I shut it down as usual. Today I tried to boot up and I get the opening windows screen and then nothing. I tried safe mod a de it stops cold at:
I've had a lot of experience with computers and XP but I've never seen safe mode just plain stop.
hi, you the 2nd person to i posted this link for ,you problem was caused by a AVG antivirus update it seems .new link .avg http://forums.avg.com/ww-en/avg-forums?sec=thread&act=show&id=68967#post_68967had this one posted first but then i found other one http://www.spywareremovalhelp.org/spyware-removal-help/how-to-fix-avgidseh-sys-errors.htmlRead other 3 answers
I just installed Fedora core on the computer I built a few months ago. I did not try to boot into windows. The next day, I completely redid my room and moved my computer onto another wall. I booted it the day after and none of the inputs (PS/2, USB, FireWire) worked.
I pushed the power button, It started booting. It asked if I wanted to boot into windows or linux, I pushed the down arrow on my keyboard and nothing happened. Uh-Oh. It booted Windows by default and brought me to the Welcome screen. I looked at my mouse and was relieved to see its LED turn on. I clicked on my account, and logged in. (Thank God I don't have a password). I found that the keyboard still didn't work.
I looked on the back of the computer and saw that I was using a PS/2 keyboard. I proceded to plug in a USB keyboard, and it still didn't work. I unplugged the mouse and put the keyboard in its place. It still didn't work. I put the mouse back in, and the LED didn't come on.
I reset and put the keyboard in place of the mouse. I could then select options on the boot manager, but my mouse didn't work, and as soon as I unplugged the keyboard, the USB port stopped responding.
I have never, ever seen anything like this before. I tried cleaning the dust out of my computer (not much, I've only had it for about 3 months or so), and I still have the same problem. It sounds a little like a short, but even the ports in the PCI cards I have don't work. What's especially weird is that the monitor is working thr... Read more
Can you get into your BIOS setup utility?
Should be the DEL key at the ASUS AI Proactive POST overlay.
If not, read your motherboard manual for the procedure for reseting the CMOS, and then do so.
My desktop computer was in Hibenate mode and I unpluge the power to change the memory card then i took the memory and put it back again the same as it was . and after I did put the power back and try to push the button as usall nothing came to the monitor like is not connect to any video hard drive . I did test many things . I am just shock the keyboard and mouse are dead and even num lock of keybord doesn't respond and i did check all the mouse and keyboar is not out of order , even i did reset the BIOS of motherboar , i don't know what to do anymore . Is motherboard DEAD? I don't know .
please inform me .
thanks in advance .
Are there any lights on the Computer at all (or even fan startup on Power supply
Other than checking the power source (ie have you tripped your circuit breaker)
It sounds as though the power supply unit inside your PC has died
One last option unplug the power cable
hold the PC power button in for 20 secs
Replg the power cord (firmly) in
Restart (well try)
A friend has a Gateway PC approx 5 yrs old running XP Home. It doesn't have any PS/2 ports or serial ports. It came with a keyboard where the USB mouse plugged into the USB keyboard.
When the computer is booted the keyboard & mouse are recognized. I can get into bios and the keyboard works. If I go to the safemode options screen the keyboard works to select options. If I boot from a CD the keyboard works to select options. But if I boot into safe mode (or any other available options) the keyboard and mouse are both dead at the login screen. I tried booting (from this same options screen) to a previous configuration that worked, but still no luck. Gateway tech support told him it's likely the motherboard and tried to sell him one for $400. I'm thinking drivers (maybe a virus...?) but can't get into windows without the keyboard & mouse. Any ideas?
Thanks in advance.
My 4-year old Gateway laptop (running Windows Vista Home Premium) just froze last night. Tried restarting it, and every time I get to the Windows icon I get a frozen mouse on the login screen or a blank screen. Sometimes, it makes a sound like someone is pressing one key on the keyboard with the Windows icon in the background. When I shut down and restart in safe mode, I am able to use both mouse and keypad. I am able to login in safe mode and safe mode with command prompt, but not safe mode with networking (same result as starting in normal mode).
I have used the install cd, and tried all of the options on the repair menu. Nothing has helped - neither startup repair, nor system restore. No memory errors were detected, either.
Acc. to the system restore menu, the last windows update was early last week (and I have been to use the computer without any issues until late last night). Also, I have McAfee AV, and it ran without detecting any issues 24-hours before the problems began.
Any ideas on what I should try to fix this problem, other than reformating the harddisk? I am not very tech-savvy, so if you want more info, I'd appreciate you walking me through the process. Thanks in advance.
Hi Horan. Welcome to TSF!
Since you are able to boot into SAFE MODE with COMMAND PROMPT, do that and then at the prompt type "sfc /scannow" (without the quotation marks) and let it run. After it completes that, make a note of any messages and then reboot your system and see if that helps.
Also, what happens when you just use the touchpad and don't plug in a mouse? Any difference or does it still lock up?
Hi All -
As the topic title says, a few days ago, my laptop running XP Home encountered a fatal system error and refused to boot all the way up. It would start, then boot past the screen that gives the "Hit ESC" and "Hit F10" keys, but when it tried to move past that stage, it kicked into the 'Choose safe mode' screen. I did choose safe mode, and it just restarted. I tried it again and chose 'Last known good configuration.' Ditto. And I tried every other option I knew - ditto.
Neither my wife nor I could find the boot disks, so we borrowed a friend's XP Pro disks. I installed it, and now I have access to our docs and stuff, and I went back in and ran SpyBot - which cleaned up a bunch of gunk, but didn't fix the problem. We don't download much or fileshare, and the only thing I can think that may have caused a virus or malware problem is our recent habit of watching sitcoms on TVShack.net. But that seems unlikely to me.
Now that I have XP Pro on there, I have access to most of the old files and programs, but currently - for some reason - XP Pro refuses to recognize bunch of hardware on the computer like our soundcard, wireless card, etc. Also, many of the old programs that were accessible under Home are no longer working. Is it a service pack thing? The disc only had service pack 1 on it.
Anyway, that's my current situation. Ideally, I'd like to fix XP Home, then uninstall XP Pro. I have another incredib... Read more
By installing XP Pro you opened up a can of worms for yourself
Doesn't your laptop have a recovery partition?
What is the make and model number of the unit?
Somebody please give me ideas.
Yesterday it was fine, today I can't get into it. Hubby thinks it is a hard drive issue.
The Dell logo comes up and then the Win XP logo. Next, it changes to the screen/menu for Safe mode options. I tried to open it by all 5 options, but it only reboots and returns to the same screen.
Hubby tried to repair it from the original Win XP Prof. installation disc and that didn't work. He used it to get a DOS prompt, used the DIR command and got a list of directories. He can't locate the files, as DOS truncates the names. He knows the names in Windows, but doesn't recognize the truncated version in DOS. He's looking for documents and settings, and program files. He wants to copy and paste them to the 2nd hard drive that is in the machine.
Anyone know the DOS names for docs and setting and program files??
I've got stuff on there that should have been backed up, but wasn't.
IF we have directions, hubby can work on the computer. ANY IDEAS??
My friend took her computer to the Geek Squad and wasn't pleased with the results. If we have to take it somewhere, after trying things at home, who is skilled enough to retrieve those docs and programs??
Thanks, MRS. H.
Dell Dimension 4100,
Intel Pentium 3
Windows XP prof
30 Gb hard drive plus a 2nd one in there
Norton Internet security, Spybot & Lavasoft run weekly
Does sound like a dead hard drive...
Internet explorer will not work unless in safe mode. The help and support center doesnt work, nor a lot of other things. I can't install/remove most programs.
Panda Activescan will not run. I ran DSS in normal mode and I am posting in safe mode.
It will not allow me to attach extra.txt, there is nothing to select at the bottom to attach it.
Deckard's System Scanner v20071014.68
Run by Owner on 2008-04-07 12:15:00
Computer is in Normal Mode.
-- System Restore --------------------------------------------------------------
Successfully created a Deckard's System Scanner Restore Point.
-- Last 5 Restore Point(s) --
42: 2008-04-07 19:15:06 UTC - RP366 - Deckard's System Scanner Restore Point
41: 2008-04-07 18:31:05 UTC - RP365 - Installed Windows XP Wdf01005.
40: 2008-04-07 18:30:00 UTC - RP364 - Installed Windows Installer KB893803v2.
39: 2008-04-07 11:25:59 UTC - RP363 - System Checkpoint
38: 2008-04-06 10:44:41 UTC - RP362 - System Checkpoint
-- First Restore Point --
1: 2008-02-28 01:34:24 UTC - RP325 - Made by Registry Mechanic
Backed up registry hives.
Performed disk cleanup.
-- HijackThis (run as Owner.exe) -----------------------------------------------
Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 12:16:30 PM, on 4/7/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.0... Read more
BumpRead other 12 answers
Hello everyone. I have a Compaq SR1954NX Desktop computer that I recently reformatted and installed Windows XP Pro SP3 on. After installing some games and applications, a few days later I shut the computer off for the night. Upon the next morning my USB Mouse, a Creative Fatal1ty 1010, stopped working on it. If I unplugged it and plugged it in a different USB port, it would say "Found device, Creative Fatal1ty Mouse, Your Device is now ready to use." However it still would not do anything. However, upon entering safe mode, it works fine.
I reformatted after this, as I thought it was my mistake, and had only installed one or two small games. However, it just happened again.
Can anyone here help me with this? Thanks in advance.
hi all. i have a compag white internet keyboard, older model, and it works fine in bios and any other time, but when trying to hit F8 to enter the windows startup options it doesnt work. ive tried enabling usb legacy device support in bios but it didnt seem to help. this keyboard doesnt need drivers to work, so i dont think its that. and my old keyboard could do it. any ideas??
Use a PS/2 keyboard instead.
The problem started when I rebooted my computer to install some software to let me access the college's wi-fi. When my computer turned back on I had absolutely no control from the built in keyboard or mouse (I am using a lenovo x60s on Vista Ultimate with the red button mouse). The only way I am able to use my computer (which otherwise works just fine btw) is by plugging in an external mouse and keyboard into the USB. I have uninstalled all of my college's software so I don't think that is the problem. WHAT SHOULD I DO, MIDTERMS ARE COMING UP!!!!!
Try uninstalling the mice and keyboards from Device manager and rebooting for re-detection.
I have an HP Pavilion Notebook running XP Home SP2. It boots ok and windows starts ok to the desktop but then both the mouse and keyboard are dead. I've tried booting from the OS disk and the keyboard works fine using the recovery console. I've tried a safe boot, last good config option, a usb mouse and I have an HP docking station for this notebook using an Ir mouse and keyboard and they won't work either. I've read other similar posts here but no help from those solutions. If I have to reload the OS, I could use help on saving the data. Can you tell me what the default mouse and keyboard driver filenames are and the command line to expand them from the OS recovery disk? Any Suggestions?
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Wife reported dead mouse etc this morning.
Pressed start/stop button to reboot; chdsk came in, very slow, found 2 file index errors, which it fixed? (1 was config.xml file) and then it hung on reboot just before win login screen, with blank screen and centred mouse.
Pressed start/stop again and rebooted. Went through win login OK, desktop arrives, half way through startup keyboard and mouse go dead.
Tried different mouse, rebooted etc. same again.
Where do I go from here please?
Run virus/malware programs.
Safe mode - Check your event logs!
Also, you can go into the Control Panel>System>Advanced - Click the Settings tab for performance and select "Adjust for best performance."
One day when i turned on my inspiron 530 computer from DELL (Windows Vista), the computer was telling me that something was very wrong with my computer. Before "Setup", it was saying that with my permission it would set itself back in time to a time when it was working properly. I didnt see any sign of error prior to this so i said no, and did so for the next few days. Then one day, i said yes. The computer was working well for the rest of the day.
The next day, i turned on the computer and the Monitor has no signal from the mother-board, the mouse was dead and so was the keybord. The fans in the box were spinning very fast and very loud. There were lights on in the mother-board and there seemes to be an alarm going off inside the box.
My questions are what happened and what can i do?
I send you this e-mail through an alternate computer.
CARL Danzel In Distress!
Guys I need help in this matter
My machine hangs suddenly when I work or download something, that too very frequently. My keyboard and mouse go dead they don't respond to any of my commands. I even tried upgrading my drivers using Uniblue Driver Scanner and updated but it is still giving me the same problem. Here is my System Config
80 GB Hard disk
1.23 GB RAM
Pentium[R] D CPU 2.80GHz
Microsoft Windows XP Professional 2002 Service Pack 2
This is my system config. And one more thing I even installed an Anti-Crash Software even with that my system just hangs
Please help me in this matter
Waiting for your reply
Read other 6 answers
Keyboard some times does not work in the normal mode and if checked in
the safe mode, it works just fine
If checked it may find that the Drivers for the keyboard is not
working, reinstalling the drivers for the keyboard , downloading the
updates for the KB will not work.
(try the Following steps in normal mode and then if not possible then)
1.Boot the computer in safe mode
2.Start.......Control Panel......Accessibility Options.......Uncheck
all the check marks
in the Sticky Keys , Filter Keys and Toggle Keys
3. Click on ok to save the changes
4. Restart the computer in safe mode
Keyboard Works in Normal Mode now.
Mmmmmmkay. Don't know whether to write it down for future reference or offer a solution.
Sure would like to know if it's a USB or PS/2 kb.
I was cleaning and moving my pc, during which I disconnected many of the wires and cables to the pc. Now, for some reason, my mouse and keyboard don't work when I log into Media Center. I have two operating systems on my computer, the media center XP on one hard drive and XP Pro on another. The mouse and keyboard work fine in the XP Pro, and they work fine while selecting which operating system to use, but as soon as I log into Media Center, the indicator lights on both of them go out, and they stop working entirely. They are both connected via USB, but I've also tried connecting them both with a PS2 connection, and there is no change. The odd thing is that I don't even recieve any message that says there is no mouse or no keyboard connected, and unplugging and then plugging them in again also does nothing. I tried starting in safe-mode and from the last known good configuration, but neither of those has worked. Any ideas or help would be greatly appreciated.
I lost access to my USB powered devices primarily my Keyboard and Mouse which has rendered my Dell PC unusable.
I get the Keyboard Failure message displayed on top of the screen right after the Dell logo gets displayed. I never get the option to hit the F2 Setup key because the sustem cannot detect a keyboard and mouse.
I will need to find out if there are any chances of recovery outside of replacing the motherboard on the system.
Have you tried using a different KB and mouse, if does not fix the issue, then it would seem that the motherboard has issues and requires replacing.
I have a really strange problem, after a while (1-2 minutes) Windows just seems to freeze, the monitor signal dies and so does the keyboard and mouse. This seems to be pretty much random and does not occur at a specific time. Safe mode works well without the problem. This problem occurs both during the installation and on the installed OS. I managed to install Windows using safe mode (multiple times). I have been running XP and Linux on the same machine for a long time without any problems.
I have tried to install it multiple (allot) times, using different CDs and USB memory, same result. Even different isos. The iso I'm using is from MSDNAA and it's CRC checked. I have removed all "extra" hardware, disabled BIOS integrated hardware and usb stuff. No luck. I only have 1 monitor connected so it's not a multiple monitor problem, even tried booth DVI connectors. Have installed all the latest updates and tried different nvidia drivers.
Windows 7600 professional 64bit
Intel q6600 quad 2.4 ghz
Asus Geforce 8800gt
Corsair 2gb (mem test ok)
Gigabyte p35C DS3R
Please check if you have BSOD .dmp files. There are some users in this forum that are very good at analyzing them and tell what is happening. I would have guessed it is a driver problem (given the normal operation in safe mode), but you already said you updated them all. Have you used the Win7 x64 drivers?
Also, if you can load your system specs in your profile, that permits other users to accesss them directly, without having to refer to your Original Post. You can just click on "My system specs" on the left lower corner
Let us know
Happens every few weeks on a new Toshiba laptop that came with Vista. Screen is blank, keyboard and mouse and start button dead. Only solution is to power down by removing battery. Anyone else seeing this?
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i have windows vista 32 bit and proceeded to install the recommended drivers to use it via a charging USB cable. Immediately after the installation my mouse and keyboard became dead/unresponsive. you guys might also like to know that they both became dead while the setup displayed that it was performing the following task "creating kernel" or something like that. Immediately after that phase finished all was lost. The keyboard and mouse are detected by bios, and key presses to get me in and around the bios and initiate safe mode work fine. At the moment i am checking to see that the hole I/O plate on my mobo arent dead, and also no response from USB's on the front either. Power is being supplied to these as my red laser light and keyboard lights flash when they are plugged in and out.
i have been routing round on th einternet to see if this little gem has happened to anyone else on earth...clearly it hasnt.
thank you for youre help, even if my desktop is dead.
Why not use system restore to roll back your system to before you tried to install the PS3 controller drivers? It's pretty obvious that something went wrong with the install. I haven't looked lately but last time I checked there were no offical PS3 controller drivers. The one that is floating around is a hacked driver and results may vary. The Xbox 360 controller does have an offical driver from Microsoft.