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PLEASE HELP!!! My Ideapad z400 Touchscreen random...

Q: PLEASE HELP!!! My Ideapad z400 Touchscreen random...

Hi, My touchscreen randomly stopped working the other week and I have no idea if it's some sort of keyboard shortcut I accidentally hit or what... I tried to calibrate it under the "Pen and Touch" section of the Control Panel and nothing worked (it didn't recognize my touch at allk to even TRY and calibrate it). Then I tried Right-clicking the "HID-compliant touch screen" section of the "Human Interface Devices" drop-down tab of my Device Manager, and nothing worked-- I even tried to "Disable" the touch screen and then re-Enable it, but that didn't work. I also ran a check for an updated driver I may have needed but didn't get when my computer automatically upgraded to Windows 10, but it said that "my touch screen driver was up to date" (which I had a feeling would be the result since my Windows 10 upgrade was months ago and my touchscreen worked fine until just last week... unless my anti-spyware programs: Spybot Search and Destroy and Malwarebytes, somehow disabled it...?). I even tried turning on "Tablet mode" to see if that would work, but nada. Finally, I figured maybe I accidentally hit some sort of setting that would disable touchscreen while my wireless mouse was on, but touch STILL didn't work when I turned off my mouse. ======> PLEASE HELP ME!!! Thanks!!!

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RELEVANCY SCORE 200
Preferred Solution: PLEASE HELP!!! My Ideapad z400 Touchscreen random...

I recommend downloading and running DAP. It can help sort out any driver and firmware related issues on your system

It's worked out well for many of us in the past.

You can download it direct from this link http://downloaddap.org. (This link will open the download page of DAP so you can save a copy to your computer.)

RELEVANCY SCORE 68.8

Is it hardware or software problem? 

A:z400 TOUCHSCREEN PROBLEM?

hi lisheng,
 
Welcome to Lenovo Community Forums!
 
First Try doing a Power Drain.
 
Then Open Device Manager and open the Human Interface Devices
  Uninstall all that starts with HID- then restart the system See if the problem will go away
 
If still the same I would consider this as a hardware Issue
 
You can contact Lenovo Technical Support here
http://support.lenovo.com/en_US/feedback/detail.page?LegacyDocID=MIGR-76613
 
 
Best Regards
Solid Cruver
 




Did someone help you today? Press the star on the left to thank them with a Kudo!If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.Follow @LenovoForums on Twitter!

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RELEVANCY SCORE 63.2

I need a new, ou used, motherboard for replaced the old with short circuit.Wher can I buy? Thanks. Wagner

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RELEVANCY SCORE 61.6

Hi, I have a Z400 Touch laptop Ideapad - Type 6881. I downloaded Windows 10 a little while ago and put all my stuff on a USB drive before changing. After I did that, I had to reset my entire computer because my husband put a virus on it. I changed it back to factory settings and then updated it to Windows 10 again. When trying to put my stuff from my USB back onto my computer, the USB says that it is unallocated. Is there anyway I can get those files back or are they lost forever? If you could please let me know because I don't want to lose everything I have on it.
 
Mod's Edit: Image removed as it showed the serial number of the model.  If you wish to repost the image please edit out the serial number.  This is for the owner's protection. 
 
 

A:Z400 Touch Ideapad - Type 6881 (unallocated USB)

Hi lleclair46,
 
Thanks for posting and welcome to the forum!
 
When you inset the USB drive and go to 'Computer', is it showing less space than what there is actually on the drive? You can recover the unallocated space, but this may wipe whatever was on the USB drive. 
 
----------------------------------------------------------------------------------------Did someone help you today? Thank them with a Kudo! If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"!
 
This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

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RELEVANCY SCORE 61.6

I have a BIOS problem, my girlfriend's uncle has put a password and he eventually forgot the password, so I can not format the same! There is no BIOS update that I can use to fix this problem, can anyone help me with this? THX

A:How to reset BIOS Lenovo Z400 Ideapad Touch

Welcome to the Lenovo Community !
 
There is no master password, back door or CMOS clearing procedure that will remove your forgotten password.  This is due to the ease in which laptops are stolen.   To resolve the issue you have basically two options.  The first is for the Uncle to try and remember the password he used.  Please keep in mind that passwords are case sensitive and he may have use upper and lower case characters.  The second option is to replace the motherboard.

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RELEVANCY SCORE 61.6

I followed instruction of OKO and started to callibrate my batttery. Now my battery is 0%, charging, but never get more than 0%, does not work if unplugged. Tried bios reset, acpi cleaned up.nothing help. Lenovo official service insitis to replace the battery. I feel that this is a programming bug rather than hardware issue. Please advise what shoudl i do?

A:Ideapad Z400, Z500, Z510 battery will not charge -...

Hi CuriousFox , 
 
Greetings.
 
To isolate fastest is to have another battery to use or charging the original battery on a known working compatible laptop.
The power checkout guide of the hardware machine manual provides steps to check battery charging integrity (example form Z510 manual page 21) .
 
You can also try plugging the laptop but not turning it on for 1-2 hours checking if there would be changes with the battery indicator LED.
 
Would it be the same using similar energy manager and operating system that came originally with the machine?
How is the battery health and battery report?
 
Update us how it goes.
 
Regards

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RELEVANCY SCORE 61.6

I have two Lenovo Y40-70 computers that I purchased within a couple weeks of each other.  They came with Windows 8.1 but I upgraded to Windows 10. A few months ago, I noticed that my computer battery meter was reading 100% for an hour.  I continued to work unplugged until the battery died while still reading 100%.  I recharged and the battery again read 100% for more than a couple hours, then died.  So the battery lifetime is as good as always, but the reading is not right.  When I reboot, it still reads 100%. Strangely, the second system, whcih I had not used for a while, was OK, but a few days later, it started doing the same thing (though it was reading 87%, the charge when the computer last worked right.  I suscpect that this happened after a critical update, which the second system went through later. Recently, I downloaded from the Lenovo website the newer power management software on both computers, and it did not help. Then I noticed the Battery recall so downloaded the "Lenovo Battery Utility 2015" to see if my system was afffected by the problem.  When I run the utility, I get the mssage "No Battery Detect."  So it would appear that there may be an issue with the software detecting the batter. Since I can't know the state of the battery (it appears to not want to recharge until it's empty, I gues because it thinks it's 100% charged), I cannot count on this computer when it's not plugged in. Now I ... Read more

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RELEVANCY SCORE 61.6

Hi, I have a Z400 Touch laptop Ideapad - Type 6881. I downloaded Windows 10 a little while ago and put all my stuff on a USB drive before changing. After I did that, I had to reset my entire computer because my husband put a virus on it. I changed it back to factory settings and then updated it to Windows 10 again. When trying to put my stuff from my USB back onto my computer, the USB says that it is unallocated. Is there anyway I can get those files back or are they lost forever? If you could please let me know because I don't want to lose everything I have on it.

Read other answers
RELEVANCY SCORE 61.6

I have a BIOS problem, my girlfriend's uncle has put a password and he eventually forgot the password, so I can not format the same! There is no BIOS update that I can use to fix this problem, can anyone help me with this? THX

Read other answers
RELEVANCY SCORE 61.6

I followed instruction of OKO and started to callibrate my batttery. Now my battery is 0%, charging, but never get more than 0%, does not work if unplugged. Tried bios reset, acpi cleaned up.nothing help. Lenovo official service insitis to replace the battery. I feel that this is a programming bug rather than hardware issue. Please advise what shoudl i do?

Read other answers
RELEVANCY SCORE 61.2

Hi, I have lenovo Ideapad z400 (Touch). I got problem with my notebook, so I need restore to Factory Default using Hot Key Novo button (system recovery). My default OS is windows 8.The Lenovo Rescue system 4.0 is not work properly, so cannot load One Key Recovery.Please help to solve this issue. Novo button?Lenovo Rescue System 4.0?Failed?BRRudi

A:Failed to load OneKey Recovery Lenovo Ideapad Z400...

HOLA
@rudiss 
 
Al parecer tienes un error en la partición de recuperación del sistema,Salvo que creases discos de recuperación o USB en su día,no va ser posible volver a hacer que funcione,tendrías que solicitar a lenovo nuevos discos de recuperación de tu sistema y modelo de equipo.
 
Como obtener discos de recuperación:
 
Spanish to English translation...
 
Apparently you have an error in the recovery partition system , except that creases recovery discs or USB in your day , it will be possible again to make it work, you should apply to lenovo new recovery discs of your system and model equipment.
 
How to obtain recovery discs:
https://support.lenovo.com/es/es/documents/ht035659
 
Saludos.
 
Mod's Edit: Google translated for the benefit of English readers. 
 




Haga clic en la estrella para decir gracias, Por favor marque si resuelve su problema.No trabajo para LENOVO soy usuario voluntario.

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RELEVANCY SCORE 61.2

Hi, I have lenovo Ideapad z400 (Touch). I got problem with my notebook, so I need restore to Factory Default using Hot Key Novo button (system recovery). My default OS is windows 8.The Lenovo Rescue system 4.0 is not work properly, so cannot load One Key Recovery.Please help to solve this issue. Novo button?Lenovo Rescue System 4.0?Failed?BRRudi

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RELEVANCY SCORE 60.4

Hello. First of all, thank you for taking the time to view my post and potentially help me out. So the problem is that my laptop will not start. I was using my laptop here one day and it was working fine, but it was unable to charge for some reason and ended up shutting down so I went to bed. The next morning I tried turning it on, but it was dead. I have tried a different charger as my sister also has a lenovo laptop, but this did not work either. I would think if the battery was the problem, the laptop should still be working with the charger in? I have tried calling support line several times with no answer, the warranty has gone out and I forgot where i bought the laptop sadly. Really frustrated over here, and any help is highly appreciated!

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RELEVANCY SCORE 56

Hello,I have some troubles with a laptop from a friend.The Touchscreen did not work anymore and he asked me if i could help.Until now not . Maybe someone here can help me?I see a few post more about the same problem, but they did not helped me.- disabling wake on- clear the screen Anybody else had the same problem with Windows 10 fully upgraded to Creators update?Thanks in advance. Gr. William

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RELEVANCY SCORE 55.2

Hi. Touchscreen just stopped last week. No idea what caused it. Have tried some of the solutions suggested such as disabling and re-enabling "HID compliant touchscreen" in device manager but no success. running windows 10.Any ideas gratefully appreciated?

A:Touchscreen stopped on ideapad flex 15

Hi there, Trevorb?
 
Thank you for writing in to the Lenovo Forum - happy to have you here today.
 
You could use the System Restore feature to get your computer back the time when it worked.
 
Update us how it goes.
 
 
 
 
Regards,
 
Tap that kudos button if I helped  If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! 

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RELEVANCY SCORE 55.2

I've had my Lenovo ideapad Flex 15 for just over a year now, so I guess this is the time at which things start going kerplooey. Today my touchscreen started going haywire, clicking rapidly and repeatedly in one random spot in the top left corner of my screen, so fast I couldn't use my touchpad to get the cursor away from the spot. After closing and reopening the computer, the problem stopped momentarily but then came back. I rebooted and when Windows restarted I received a pop up that "Windows Mouse and Keyboard Center has stopped working." The problem returned shortly after, and now my touchscreen has stopped working altogether. Can anyone help me?

A:Ideapad Flex 15 touchscreen woes

Update: The problem is now intermittently returning. If I close my laptop and reopen it, it seems to disable the touchscreen for a period of time so that I'm able to actually use my computer for a bit before it starts feverishly attacking that one area of the screen. All instructions I've found online to disable the touchscreen haven't worked... I'd love to have it functioning again though. Help? 

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RELEVANCY SCORE 55.2

I update my Windows 10 with the Anniversay package and lost my touchscreen.  Been working with microsoft all day, but can't seem to get it working.  Updated the drive many times and many ways, but its telling us it doesn't need a driver????looking at Human interface, HDI Compliant Touchscreen

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RELEVANCY SCORE 55.2

Recently my touchscreen of my laptop stoped working. I reset the laptop and everything, looked for solutions online, but I cant find any solution. Sometimes it worked again out of nowhere. But i prefer that it works all the time. So if anybody has a solution? Thank you in advance!

A:touchscreen Lenovo ideapad flex 14

Same problem here. The touch screen suddenly stopped working this evening. Reinstalled chipset but to no avail.

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RELEVANCY SCORE 54.8

Hello everyone, my touch screen on my lenovo ideapad z400 touch is not working anymore.  The only weird thing I remember is some ghost touchpoint on my screen. I've been looking for the answer to this issue, but it seems that Lenovo does not address this problem.  If someone has found the solution to this problem and wants to share it with me, I will be forever grateful.  

A:IdeaPad z400 Touch - Touch screen not working

I facing the same situation right now. any solution please. left side of monitor is being "touched"?

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RELEVANCY SCORE 54.8

I've had my ideapad (flex 15 20309) for about 2 years and was working fine. Around 5 months ago I noticed my touchscreen wouldn't work any more. Sometimes after a reboot it would seem to come back to life but now I can't figure out what is going on. I seem to have Microsoft Windows 10 home as the operating system. I can't find any setting or keystroke or anything that can get my touchscreen back to life. Help! My touchpad (mousepad) works fine and I'm using a USB mouse as well because I don't like using the mousepad. The only thing I think has changed in the last 5 or 6 months was probably windows 10 and the regular updates that are done via windows 10. 

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RELEVANCY SCORE 54.8

Hi, since a few weeks i had an issue with my Flex 140D Notebook - the touchscreen doesn't work. What i've done was to uninstall the 3 USB-Devices below the HID-Section and the Touchscreen itself and rebooted the System. I did also an "Reset", see the link below, for the Mainboard but it doesn't fix the problem. Can someone give me a hint ? OS: Win 8.1 Pro Regards Mike http://answers.microsoft.com/en-us/windows/forum/windows_8-tms/touchscreen-not-working-windows-8-len...

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RELEVANCY SCORE 54.8

Hi everyone, The touchscreen of my idepad flex 14 stopped to work suddenly. I have upgraded to Windows 10 recently and  didn't have any problem but now the defect came up. I have checked the device manager and the HID compliant touch screen driver is there (Version from 2006) and seems to be ok. I have tried to upgrade the driver but Windows says that is the latest version. Is there a driver from Lenovo for the touchscreen device? I really would appreciate any help. Thanks,Mike   

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RELEVANCY SCORE 54.8

The computer recognizes that the screen is touch capable when I try to calibrate, but theres no response to my touch. It worked fine yesterday, but the day before that I lost the touch capabilty aswell. Nothing has really happened to my Laptop to make it change so suddenly. Any ideas?

A:Ideapad S415 touchscreen no longer working

To resolve the touchscreen issue follow below steps.1. Open Device Manager and uninstall all that start with HID- under Human interface devices.2. Restart the system and see if that works. Also perform a Power Drain. If the battery is removable, remove AC and Battery and hold the power button down for 15 sec. Turn the computer back on and check now if touchscreen is working fine. 

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RELEVANCY SCORE 54.8

Installed Windows 10 on it, and it didn't fix it, reset to Windows 8, no fix, upgraded to 8.1 and still no fix, all updates and drivers installed, tried the device manager thing, yet still no touchscreen response. It doesn't even show up in device manager. Also, now the display, doesn't cover the whole screen, there are black bars all around the edges. 

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RELEVANCY SCORE 54.8

The Touchscreen of my Flex14 Notebook is not working.I tried all hints like deinstalling the HID Interface Device Drivers.I also took out the battery.After all I went back to factory setting. - touchscreen / tabletPC still not working.I reinstalled Win 8.1 and made upgrade to Win 10 - touchscreen still dead.How can I test if touchscreen hardware is functional.Any suggestions or help would be much appreciated. Best regards Siegfried

A:IdeaPad Flex 14 Touchscreen not working after upgr...

Welcome to the Forums Invertore! 
 
Press Windows+X.
- Select Device Manager.
- Find the Touchscreen driver under Mice and Other Pointing Devices>USB Touchscreen Controller(A111).  You're going to uninstall this and check the box that says "Delete the driver software for this device".  Don't worry, it won't blow up your computer.
- Restart your computer.
- Re-open the Device Manager, and confirm that the Touchscreen is now listed under Human Interface Devices.
 
Let us know how you get on.
Regards,
Shashi
 
Tap that ?Star? button below to award a Kudo if I helped. If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! 

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RELEVANCY SCORE 54.8

The touchscreen on my ideapad flex 14 laptop is not working. I've tried uninstalling the driver in device manager and then restarting my computer. I've also checked that all drivers are up to date. I'm on wondows 10 and I think it has worked since the upgrade (though I'm not 100% sure). Any ideas?

A:Lenovo Ideapad flex 14 touchscreen not working

Welcome to the Forums Bevvy! 
 
Press Windows+X.
- Select Device Manager.
- Find the Touchscreen driver under Mice and Other Pointing Devices>USB Touchscreen Controller(A111).  You're going to uninstall this and check the box that says "Delete the driver software for this device".  Don't worry, it won't blow up your computer.
- Restart your computer.
- Re-open the Device Manager, and confirm that the Touchscreen is now listed under Human Interface Devices.
 
Let us know how you get on.
Regards,
Shashi
 
Tap that ?Star? button below to award a Kudo if I helped.If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! 

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RELEVANCY SCORE 54.8

I  have an Ideapad Flex 15.
 
Since I upgraded yesterday to Windows 10, I have lost the touchscreen ability I had up to that point on Windows 8.1. On search for pen and touch, I was given this message on a system information page: "No pen or touch input is available for this display." I have looked in device manager under Human Interface Devices. Expanding the view to show hidden devices, I see "HID compliant touch screen." When I click to get device status, this is the message:
 
"Currently, this hardware device is not connected to the computer. (Code 45) To fix this problem, reconnect this hardware device to the computer."
 
How do I do that? I note a similar problem in Windows 8.1 on this posting:
 
http://answers.microsoft.com/en-us/windows/forum/windows8_1-hardware/touchscreen-not-working/c48cda2...
 
Does anyone have any idea how to reconnect the hardware device -- or at least to solve this problem? Thanks!
 
 
Mod's Edit: Added model to Subject line for clarity










Solved!
Go to Solution.

A:Ideapad (Flex 15) touchscreen not working on upgra...

I solved the problem here for my sister's Flex 14.Press Windows+X and open Device Manager, go to Mouse and uninstall USB touchscreen.Solved the problem here...

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RELEVANCY SCORE 54

I am on windows 10 and one day my touchscreen just stopped working. I checked device manager and HID-compliant Touch Screen Driver is "not connected". So I uninstalled and try to detect hardware change but it won't let me reinstall. It seems like the touchscreen is not being detected by the computer. Please help

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RELEVANCY SCORE 54

A couple weeks ago, my touchscreen and usb drivers suddenly disappeared when the laptop did an automatic update and the battery drained over night. I fixed it briefly by going into the advanced start up and restoring my computer to a point before it had stopped working. Well, battery drained over night again and drivers vanished. As did the restore point I had used. I have fixed the usb issue, but I cannot for the life of me get this stupid screen to work. In the device manager, it's listed under "other devices" with a yellow warning. Click it and it brings up Code 28. I have been to the update drivers section on Lenovo. Updated things that I have read on here worked for others, nothing. I have uninstalled, restarted my laptop, driver still won't install. I have run diagnostics and they came up with nothing. Researching into the far reaches of the internet is making my head hurt and not yielding much that's relevant to my model. I have had this laptop for years with no issues (except a few slight manageable ones). It's out of warranty, I can't afford a new one, and depending on how much it could cost me, having someone repair it for me.  Can anyone provide some direction to help me fix this? It isn't hugely pressing now that I have a working mouse, just more of a major annoyance when I habitually poke and swipe the screen. I'm fairly tech savvy, but I've reached my "I want to chuck it over a cliff" limit. Any help and advice is greatly appreciated! Thank you!!

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RELEVANCY SCORE 54

I have an Ideapad U510 Touchscreen laptop and it had Windows 8.  I upgraded to Windows 10 but the stylus pen that came with the laptop won't work.  Is there a different stylus pen that will work? 

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RELEVANCY SCORE 54

I have an Ideapad U510 Touchscreen laptop and it had Windows 8.  I upgraded to Windows 10 but the stylus pen that came with the laptop won't work.  Is there a different stylus pen that will work? 

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RELEVANCY SCORE 54

I am on windows 10 and one day my touchscreen just stopped working. I checked device manager and HID-compliant Touch Screen Driver is "not connected". So I uninstalled and try to detect hardware change but it won't let me reinstall. It seems like the touchscreen is not being detected by the computer. Please help

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RELEVANCY SCORE 53.6

Hello, I followed the other thread of someone who had this same prroblem, but the solution did not work for me. In my device manager under mice and other pointing devices > there is only: Lenovo Pointing device I have tried:configure pen and touch settingsuninstalled and re-installed HID- compliant touch screen tried reverting to a previous verion of windows performed a system reset I can't get ahold of the lenovo support phone line.. I use the touch screen feature daily and it has affected my work, any help is appreciated!  

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RELEVANCY SCORE 48.8

It is very annoying when I am using touchscreen and I get random zooming. Can I turn that function off or can you point me to instructions so I can change how I am touching the screen instead of the touchpad? I often have to touch what I want more than once to get a response so maybe there is a trick to using the touchscreen correctly. Thanks.

A:how to stop random zooming when using touchscreen

I understand you are wanting to adjust how the touch screen reacts to touch.

 

What is the product number?

NOTE: Do NOT provide the serial number.

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RELEVANCY SCORE 48.8

Has anyone else had problems with their touchscreens?
At times I receive random touchscreen input, above and below the actual touch point. This renders the touchscreen unusable.
I noticed that when unplugging the AC adapter this issue is resolved, and at times stays 'fixed' when plugging it in again, although not always. I have yet to encounter the issue to occur without the laptop being plugged in.
This seems to be indicative of faulty HW. I also have other problems with the display, namely incorrect color presentations in mainly dark areas. Before, (with a new laptop) I needed a battery replacement because the battery was no longer recognized after just one week of usage. Possibly all of these are somehow related to a faulty unit?

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RELEVANCY SCORE 48.4

I have major issues on my Yoga 500 touchscreen. Ghost issues, random apps starting, tabs opening, cursor goes off on its own. OK for a while then goes crazy. Tried all the checks in similar threads and more... Disable touchscreen in Device Manager and ok. (and no cursor issues) any ideas?  thanks

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RELEVANCY SCORE 48.4

I recently purchased an HP Spectre 360. When I am browsing the web and I attempt to scroll with my finger, I get a lot of random zooming in and out. I have made sure the screen is completely clean and I am only using one finger. I also had some ghost touches (the computer behaved as if it was being touched in one spot over and over but was not being touched at all) on the touchscreen the other day. I was unable to do anything on the computer at all until I shut it down. I only had that problem the one time but I would have to return the computer if that is something that would persist. I still have problems with the touchscreen though. It selects things when I put my finger on it to scroll as well as the zooming issue I already mentioned. Is there a setting for this I am missing or am I doing something wrong? I really don't want to return the computer as I otherwise enjoy it very much but I need to be able to do my work without interruptions to my flow. Please contact me with some help. Thanks.

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RELEVANCY SCORE 47.2

Hi,  I have  a HP Pavilion x2 - 10-n201np (ENERGY STAR) that keeps popping up a windows 10 help with a bing search tab on chrome (it was edge before i chose the preferred browser) and a tab with chrome help aswell. This normaly happens when I close the lid or ramdomly (like now while writting this post). Then,sometimes, stops recognizing the keyboard and the touchpad all together. I've deleted the ELAN service and it works kinda fine, but the multitouch option will be disabled if i don't have the ELAN drivers. King regards,saurus

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RELEVANCY SCORE 44.8

Hello, How i said in the title, i bought a X1 Carbon with a non touchscreen 1600x900 display and i find some panels with 2560x1440 and touchscreen, cheap enough to replace mine.   I want to know if it will works after i will change, and if i can do that alone, without a service. Thanks!

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