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System files & Java files missing in HJT log

Q: System files & Java files missing in HJT log

Can someone review my HJT log? I did a scan to see if I could find anything suspicious because my computer has recently been a bit laggy and I can't figure out why. I keep it clean with AdAware, Symantec Professional, Spybot, RegClean, and I also defrag at least once a week or every 2 wks. So I am at a stand-still on why it's laggin, therefore I ran a HJT scan and came up with the following "missing files":

dimsntfy.dll (Winlogon Notify entry) (which I manually searched and found it in System32 and ServicePackFiles\i386 folders even though it said it was missing)

jqs.exe (Java Quick Starter Service entry) This is a new service since the latest java update that seems to run continuously in my processes even though I read online that it was only supposed to run during bootup, then stop. I found this file also in Program Files\Java\jre6\bin.

Can someone review my HJT log and tell me if i can click the "fix checked" button to remove these entries without causing any problems? Thanks.
Logfile of HijackThis v1.99.1
Scan saved at 12:46:50 AM, on 5/25/2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16827)

Running processes:
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Intel\Intel Matrix Storage Manager\Iaanotif.exe
C:\Program Files\HP DigitalMedia Archive\DMAScheduler.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\program files\common files\installshield\updateservice\issch.exe
C:\Program Files\Hp\HP Software Update\HPWuSchd2.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Program Files\Logitech\SetPoint\SetPoint.exe
C:\Program Files\Symantec AntiVirus\DefWatch.exe
C:\Program Files\Intel\Intel Matrix Storage Manager\Iaantmon.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Common Files\LightScribe\LSSrvc.exe
C:\Program Files\Symantec AntiVirus\SavRoam.exe
C:\Program Files\Symantec AntiVirus\Rtvscan.exe
C:\Program Files\Intel\IntelDH\Intel(R) Quick Resume Technology Drivers\Elservice.exe
C:\Program Files\Common Files\Logishrd\KHAL2\KHALMNPR.EXE
C:\Program Files\Xfire\Xfire.exe
C:\Program Files\Yahoo!\Messenger\YahooMessenger.exe
C:\Program Files\DISC\DISCover.exe
C:\Program Files\DISC\DiscUpdMgr.exe
C:\Program Files\DISC\DiscStreamHub.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\hijackthis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=EN_US&c=64&bd=PAVILION&pf=desktop
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iesearch&locale=EN_US&c=64&bd=PAVILION&pf=desktop" target="_blank" class="wLink">http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iesearch&locale=EN_US&c=64&bd=PAVILION&pf=desktop
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://us.rd.yahoo.com/customize/ie/defaults/sb/msgr9/*http://www.yahoo.com/ext/search/search.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://us.rd.yahoo.com/customize/ie/defaults/sp/msgr9/*http://www.yahoo.com
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157" target="_blank" class="wLink">http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://us.rd.yahoo.com/customize/ie/defaults/su/msgr9/*http://www.yahoo.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://us.rd.yahoo.com/customize/ie/defaults/sb/msgr9/*http://www.yahoo.com/ext/search/search.html
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://us.rd.yahoo.com/customize/ie/defaults/sp/msgr9/*http://www.yahoo.com
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iesearch&locale=EN_US&c=64&bd=PAVILION&pf=desktop
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://us.rd.yahoo.com/customize/ie/defaults/su/msgr9/*http://www.yahoo.com
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: Skype add-on (mastermind) - {22BF413B-C6D2-4d91-82A9-A0F997BA588C} - C:\Program Files\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O4 - HKLM\..\Run: [IAAnotif] "C:\Program Files\Intel\Intel Matrix Storage Manager\Iaanotif.exe"
O4 - HKLM\..\Run: [AudioDrvEmulator] "C:\Program Files\Creative\Shared Files\Module Loader\DLLML.exe" -1 AudioDrvEmulator "C:\Program Files\Creative\Shared Files\Module Loader\Audio Emulator\AudDrvEm.dll"
O4 - HKLM\..\Run: [DMAScheduler] "c:\Program Files\HP DigitalMedia Archive\DMAScheduler.exe"
O4 - HKLM\..\Run: [HPBootOp] "C:\Program Files\Hewlett-Packard\HP Boot Optimizer\HPBootOp.exe" /run
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [vptray] "C:\PROGRA~1\SYMANT~1\VPTray.exe"
O4 - HKLM\..\Run: [ISUSPM Startup] "C:\Program Files\Common Files\InstallShield\UpdateService\ISUSPM.exe" -startup
O4 - HKLM\..\Run: [ISUSScheduler] "c:\program files\common files\installshield\updateservice\issch.exe" -start
O4 - HKLM\..\Run: [Kernel and Hardware Abstraction Layer] "C:\WINDOWS\KHALMNPR.EXE"
O4 - HKLM\..\Run: [Logitech Hardware Abstraction Layer] "C:\WINDOWS\KHALMNPR.EXE"
O4 - HKLM\..\Run: [HP Software Update] "C:\Program Files\Hp\HP Software Update\HPWuSchd2.exe"
O4 - HKLM\..\Run: [CTHelper] CTHELPER.EXE
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\system32\NvMcTray.dll,NvTaskbarInit
O4 - HKCU\..\RunOnce: [Shockwave Updater] C:\WINDOWS\system32\Adobe\SHOCKW~1\SWHELP~2.EXE -Update -1103471 -"Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; SV1; .NET CLR 1.0.3705; .NET CLR 1.1.4322; Media Center PC 4.0; .NET CLR 2.0.50727; .NET CLR 3.0.04506.30; .NET CLR 3.0.04506.648; Zune 3.0)" -"http://www.neopets.com/games/dgs/play_shockwave.phtml?va=&game_id=576&nc_referer=&age=1&hiscore=&sp=0&questionSet=&r=3625455&width=512&height=384&quality=high"
O4 - Global Startup: Logitech SetPoint.lnk = C:\Program Files\Logitech\SetPoint\SetPoint.exe
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~4\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: Skype - {77BF5300-1474-4EC7-9980-D32B190E9B07} - C:\Program Files\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~4\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Internet Connection Help - {E2D4D26B-0180-43a4-B05F-462D6D54C789} - C:\WINDOWS\PCHEALTH\HELPCTR\Vendors\CN=Hewlett-Packard,L=Cupertino,S=Ca,C=US\IEButton\support.htm
O9 - Extra 'Tools' menuitem: Internet Connection Help - {E2D4D26B-0180-43a4-B05F-462D6D54C789} - C:\WINDOWS\PCHEALTH\HELPCTR\Vendors\CN=Hewlett-Packard,L=Cupertino,S=Ca,C=US\IEButton\support.htm
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O11 - Options group: [INTERNATIONAL] International*
O16 - DPF: {05CA9FB0-3E3E-4B36-BF41-0E3A5CAA8CD8} (Office Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=58813
O16 - DPF: {0742B9EF-8C83-41CA-BFBA-830A59E23533} (Microsoft Data Collection Control) - https://support.microsoft.com/OAS/ActiveX/MSDcode.cab
O16 - DPF: {1E54D648-B804-468d-BC78-4AFFED8E262E} (System Requirements Lab) - http://www.nvidia.com/content/DriverDownload/srl/
O16 - DPF: {3DCEC959-378A-4922-AD7E-FD5C925D927F} (Disney Online Games ActiveX Control) - http://disney.go.com/pirates/online/testActiveX/built/signed/DisneyOnlineGames.cab
O16 - DPF: {49232000-16E4-426C-A231-62846947304B} (SysData Class) - http://ipgweb.cce.hp.com/rdqcpc/downloads/sysinfo.cab
O16 - DPF: {54BE6B6F-3056-470B-97E1-BB92E051B6C4} (DeviceEnum Class) - http://h20264.www2.hp.com/ediags/dd/install/HPDriverDiagnosticsxp2k.cab
O16 - DPF: {67A5F8DC-1A4B-4D66-9F24-A704AD929EEE} (System Requirements Lab) - http://www.nvidia.com/content/DriverDownload/srl/
O16 - DPF: {6B75345B-AA36-438A-BBE6-4078B4C6984D} (HpProductDetection Class) - http://h20270.www2.hp.com/ediags/gmn2/install/HPProductDetection.cab" target="_blank" class="wLink">http://h20270.www2.hp.com/ediags/gmn2/install/HPProductDetection.cab
O16 - DPF: {6C269571-C6D7-4818-BCA4-32A035E8C884} (Creative Software AutoUpdate) - http://www.creative.com/softwareupdate/su/ocx/15101/CTSUEng.cab
O16 - DPF: {73ECB3AA-4717-450C-A2AB-D00DAD9EE203} (GMNRev Class) - http://h20270.www2.hp.com/ediags/gmn2/install/HPProductDetection.cab
O16 - DPF: {7FC1B346-83E6-4774-8D20-1A6B09B0E737} (Windows Live Photo Upload Control) - http://cid-db994818b6f67b95.spaces.live.com/PhotoUpload/MsnPUpld.cab
O16 - DPF: {80B626D6-BC34-4BCF-B5A1-7149E4FD9CFA} (UnoCtrl Class) - http://zone.msn.com/bingame/zpagames/GAME_UNO1.cab60096.cab
O16 - DPF: {9BDF4724-10AA-43D5-BD15-AEA0D2287303} (MSN Games – Texas Holdem Poker) - http://zone.msn.com/bingame/zpagames/zpa_txhe.cab72909.cab
O16 - DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} (MSN Games - Installer) - http://cdn2.zone.msn.com/binFramework/v10/ZIntro.cab56649.cab
O16 - DPF: {CB97291A-6603-466A-AA11-80C2EB74CB10} (CoxSelfInstallAx10 Control) - https://install.cox.net/CoxSelfInstall/CoxSelfInstallAx10.ocx
O16 - DPF: {D30CA0FD-1CA0-11D4-AC78-006008A9A8BC} (WebBasedClientInstall Class) - http://www.sinclabs.com/webinstall/webinst.cab
O16 - DPF: {D4323BF2-006A-4440-A2F5-27E3E7AB25F8} (Virtools WebPlayer Class) - http://a532.g.akamai.net/f/532/6712....akamai.com/6712/player/install/installer.exe
O16 - DPF: {DE625294-70E6-45ED-B895-CFFA13AEB044} (AxisMediaControlEmb Class) -
O16 - DPF: {DF780F87-FF2B-4DF8-92D0-73DB16A1543A} (PopCapLoader Object) - http://zone.msn.com/bingame/popcaploader_v10.cab
O16 - DPF: {F6ACF75C-C32C-447B-9BEF-46B766368D29} (Creative Software AutoUpdate Support Package) - http://www.creative.com/softwareupdate/su/ocx/15106/CTPID.cab
O18 - Protocol: livecall - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\WI1F86~1\MESSEN~1\MSGRAP~1.DLL
O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\WI1F86~1\MESSEN~1\MSGRAP~1.DLL
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL
O20 - Winlogon Notify: dimsntfy - %SystemRoot%\System32\dimsntfy.dll (file missing)
O20 - Winlogon Notify: LBTWlgn - c:\program files\common files\logitech\bluetooth\LBTWlgn.dll
O20 - Winlogon Notify: NavLogon - C:\WINDOWS\system32\NavLogon.dll
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
O21 - SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - C:\WINDOWS\system32\WPDShServiceObj.dll
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - C:\WINDOWS\system32\CTsvcCDA.EXE
O23 - Service: Symantec AntiVirus Definition Watcher (DefWatch) - Symantec Corporation - C:\Program Files\Symantec AntiVirus\DefWatch.exe
O23 - Service: Intel(R) Quick Resume technology (ELService) - Intel Corporation - C:\Program Files\Intel\IntelDH\Intel(R) Quick Resume Technology Drivers\Elservice.exe
O23 - Service: Intel(R) Matrix Storage Event Monitor (IAANTMON) - Intel Corporation - C:\Program Files\Intel\Intel Matrix Storage Manager\Iaantmon.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Unknown owner - C:\Program Files\Java\jre6\bin\jqs.exe" -service -config "C:\Program Files\Java\jre6\lib\deploy\jqs\jqs.conf (file missing)
O23 - Service: Lavasoft Ad-Aware Service - Lavasoft - C:\Program Files\Lavasoft\Ad-Aware\AAWService.exe
O23 - Service: Logitech Bluetooth Service (LBTServ) - Logitech, Inc. - C:\Program Files\Common Files\Logitech\Bluetooth\LBTServ.exe
O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:\Program Files\Common Files\LightScribe\LSSrvc.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: SAVRoam (SavRoam) - symantec - C:\Program Files\Symantec AntiVirus\SavRoam.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Symantec AntiVirus - Symantec Corporation - C:\Program Files\Symantec AntiVirus\Rtvscan.exe
O23 - Service: Symantec RemoteAssist - Symantec, Inc. - C:\Program Files\Common Files\Symantec Shared\Support Controls\ssrc.exe

Please inform!

Preferred Solution: System files & Java files missing in HJT log

I recommend downloading and running DAP. It can help sort out any driver and firmware related issues on your system

It's worked out well for many of us in the past.

You can download it direct from this link http://downloaddap.org. (This link will open the download page of DAP so you can save a copy to your computer.)

A: System files & Java files missing in HJT log

well let's see. I posted on a Monday and it's now Friday and still no response to my post. Is anyone gonna help me?

Read other 3 answers

Not 100% sure if this is the correct location for this post but please help..

I'm trying to run a program that requires java but there is no java folder in my Program Files...Can anyone help me? ive reinstalled java a dozen times and it doesnt work. please help!


A:Missing Java from Program Files

Hello help meh and welcome to Seven Forums.

Did you check in control panel > programs and features to see if Java is listed? You can double-check this by looking in start menu > all programs. And you can use the start menu search box to look for Java. If you still can't find Java it probably wasn't installed on your computer no matter how many times you tried.

If it hasn't been installed it could be because your firewall blocked the installation. Java recommends temporarily disable the firewall.

It is recommended, before you proceed with online installation you may want to disable your Internet firewall. In some cases the default firewall settings are set to reject all automatic or online installations such as the Java online installation.


The source also provides instructions for manually downloading and installing Java, including necessary links.

If Java WAS installed you might want to uninstall it so your machine has a clean platform to work with. Even if you can't find Java it wouldn't hurt to use JavaRa to look for and remove any left over bits and pieces that could prevent a clean install.

JavaRa | SingularLabs

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I would very much appreciate some help finding my missing files and folders if possible.

I am running windows Vista version 6.0, service pack 2.

I started windows, and noticed that 5 of my desktop folders were missing, and all of the files contained within. A search for document and folder names returned nothing (even with advanced search options). One of the missing folders was called "term 1". I created a new folder, and tried to change the name to term 1. A pop-up told me that this destination (desktop) already contained a folder named "term 1"- did I want to merge these folders? I was confused, because I could no longer see the original term 1 folder. I clicked "yes" hoping that a merge would result in a visible term 1 folder, but now the new folder also disappeared. After some intensive searching, I could not find any of the folders/files that were missing. Some other folders/files were still visible on my desktop though.

I restored my computer to a previous checkpoint (from 2 days ago, after a windows update). After reboot, I received a message that the restore was unsuccessful. At this point, all of my desktop folders and files were gone, aside from windows default desktop icons. A search returned no results. I remembered that restore can fail because of an AV program, so I disabled Norton. I tried to undo the restore, which was successful, but no files/folders returned. I then tried to do a restore to a checkpoint from befor... Read more

A:Missing folders/files-System Restore-More missing folders/files

This was the issue. Thanks.


Read other 1 answers

I've got a situation here whereby .TMP files are appearing in network directories, and the files are going missing. The size of the TMP file matches the original file.
I'm trying to narrow down the issue, because I think there may be two problems here.  
1. Offline Files are enabled, to allow profile redirection.    It seems that this is also by default, is allowing Clinet Side Caching when there are network issues.  Does the original file (.doc for example)  get renamed
as a HR234.TMP for example when the Slow link detection sees slow performance? 
2.  If the above TMP file is created when there are network issues, should this resolve itself (sync itself back to the network) when performance improves?
Currently we are in a situation where we have a department that have files missing from many network shares, all the missing files seemlingly replaced with a .TMP file, so do we have to go round to every machine in the department, and manually
sync them to resolve this?  

A:TMP files created, files missing Offline files issue?

After checking the Hotfixes and Security Updates included in Windows 7 and Windows Server 2008 R2 Service Pack 1 in the

Documentation for Windows 7 and Windows Server 2008 R2 Service Pack 1 (KB976932), I found the following hotfix is available:
Temporary files do not synchronize correctly to a non-DFS share on a server from a client computer
that is running Windows 7 or Windows Server 2008 R2

TechNet Subscriber Support
in forum.

If you have any feedback on our support, please contact
[email protected] posting is provided "AS IS" with no warranties or guarantees, and confers no rights. |Please remember to click ?Mark as Answer? on the post that helps you, and to click ?Unmark as Answer? if a marked post does not actually answer your question.
This can be beneficial to other community members reading the thread.

Read other 7 answers

Hey everyone!
Just a few details:
Laptop: HP dv2050us
OS: Windows XP Home SP3

So I was downloading a trial version of nero and my entire computer decided to hate me. I'm pretty sure it was a virus. It changed my registry somehow and has deleted important files to ensure that the computer works.
I'm running XP home and the cute little log-in window doesn't come up anymore (it's just the boring username: password:). Also, I wasn't able to access any of the files in the control panel -- it said I was missing rundll32.exe (I downloaded that and put it in C:/WINDOWS/system32) -- so it works now.

I want to just stick my recovery cds into my computer, but when I do, my computer doesn't read them. I've checked the device manager, and CD-ROM is not there, but I have the option to boot from my CD-Rom drive when I look at my BIOS.

I don't know what to do :(

A:CD/DVD-Rom Drive missing and System Recovery files missing

First thing you're going to want to do is back up any files that you want to keep. Since you can't use your cd drive in windows, you'll have to use a flash drive or an external hard drive. Just copy and paste the files you want to keep onto the storage device (I suggest you do this in safe mode if possible and that you don't copy any (large) folders as there might be hidden files within them that are infected).

Once you've gotten all your files backed up, you have two choices:

1) Follow the steps here and start a new thread in the Virus/Trojan/Spyware Help forum (be patient as the analysts are very busy and it can take a while for them to get to you).

2) Wipe the hard drive with a program like dban and reinstall Windows (this is a good guide on how to reinstall windows; if you don't have the disk with all your hardware drivers that came with the computer, then you should also download all the drivers from the manufacturer's website and save them to a cd/flash drive/external hard drive to help speed up the process; if you go this route, you will also have to reinstall any programs that you currently have on your computer).

You could also try to run a repair install of Windows, but, if it really is a virus, then that probably won't help all that much in the long term

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I am trying to get a computer back to functional status. It was not mine, so I have limited knowledge about the progression of symptoms(girlfriend). It is experiencing missing file errors on startup, and internet redirects to spam from basic Google searches(the links redirect to spam if they are clicked on, the addresses work fine if entered manually into a browser). On top of that, it is running AntiMalware programs installed by her father that I am unfamiliar with, which makes picking out the spam messages from the legitimate antivirus warnings rather troublesome. He works with computers, but he is also a native Russian, and consequently favors software I have never seen before.In the interest of maybe saving some time, do you guys think this is worth fixing? She is not, by any means, an avid computer user. So a backup of the few docs/music files/drivers she cares about would not be that difficult. And I would have no issue formatting her HDD and reinstalling windows(And she seems only mildly opposed to the idea).What should be my next step? I'll be happy to run any scans you think would help, but If it looks rather ugly and not worth salvaging, don't be afraid to say so.Cheers,MrEddieAttached is the HiJackThis Log:Logfile of Trend Micro HijackThis v2.0.4Scan saved at 10:02:02 PM, on 9/28/2011Platform: Windows 7 (WinNT 6.00.3504)MSIE: Internet Explorer v9.00 (9.00.8112.16421)Boot mode: NormalRunning processes:C:\Program Files (x86)\STMicroelectronics\... Read more

A:Missing System Files. Internet redirects. Fake system popups. (HiJackThis log)

Hello and welcome to Bleeping Computer! I am HelpBot: an automated program designed to help the Bleeping Computer Staff better assist you! This message contains very important information, so please read through all of it before doing anything. We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here. To help Bleeping Computer better assist you please perform the following steps:*************************************************** In order to continue receiving help at BleepingComputer.com, YOU MUST tell me if you still need help or if your issue has already been resolved on your own or through another resource! To tell me this, please click on the following link and follow the instructions there.CLICK THIS LINK >>> http://www.bleepingcomputer.com/logreply/421160 <<< CLICK THIS LINK If you no longer need help, then all you needed to do was the previous instructions of telling me so. You can skip the rest of this post. If you do need help please continue with Step 2 below.*************************************************** If you still need help, I would like you to post a Reply to this topic (click the "Add Reply" button in the lo... Read more

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Hello all! I am looking for help understanding why my Hijack this log is reporting missing files. Thank you very much in advance.Logfile of Trend Micro HijackThis v2.0.2Scan saved at 12:35:50 PM, on 2/7/2009Platform: Windows Vista SP2, v.275 (WinNT 6.00.1906)MSIE: Internet Explorer v7.00 (7.00.6002.16659)Boot mode: NormalRunning processes:C:\Program Files (x86)\Intel\Intel Matrix Storage Manager\IAAnotif.exeC:\Users\Chris\AppData\Local\Google\Update\GoogleUpdate.exeC:\Program Files (x86)\ATI Technologies\HydraVision\HydraDM.exeC:\Program Files (x86)\Adobe\Acrobat 9.0\Acrobat\acrotray.exeC:\Program Files (x86)\Java\jre6\bin\jusched.exeC:\Program Files (x86)\CyberLink\InstantBurn\Win2K\IBurn.exeC:\Program Files\Alwil Software\Avast4\ashDisp.exeC:\Program Files (x86)\VMware\VMware Workstation\vmware-tray.exeC:\Program Files (x86)\Cyberlink\Shared Files\brs.exeC:\Program Files (x86)\CyberLink\PowerDVD\PDVDServ.EXEC:\Program Files (x86)\Trend Micro\HijackThis\HijackThis.exeC:\Program Files (x86)\Internet Explorer\iexplore.exeC:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WLLoginProxy.exeR1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = ... Read more

A:Missing system files

Hello and welcome to Bleeping ComputerWe apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help.If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine. If you have not done so, include a description of your problem, along with any steps you may have performed so far.Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.If you have already posted a DDS log, please do so again, as your situation may have changed.Use the 'Add Reply' and add the new log to this thread.Thanks and again sorry for the delay.We need to see some information about what is happening in your machine. Please perform the following scan:Download DDS by sUBs from one of the following links. Save it to your desktop.DDS.comDDS.scrDDS.pifDouble click on the DDS icon, allow it to run.A small box will open, with an explaination about the tool. No input is needed, the scan is running.Notepad will open with the results.Follow the instructions that pop up for p... Read more

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I'm noticed lot's of these these type files -nv3deng - with yellow question marks attached. Can anybody help?

A:Missing system files

Files starting with nv make me think of nVidia drivers... Maybe you can fix the problem by downloading and installing the latest video drivers for your computer.

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I used to get a lot of malware and I am wondering if there is any system files I may be missing. I also need to know where to get the ones I am missing if any.

A:Missing System Files

Try going to Start...Run...and type in "sfc.exe /scannow" (without the quotes) and press Enter. It may ask for your XP Installation CD. Once it's done, please visit Windows Update to ensure that you've got the latest hotfixes and updates (sfc.exe replaces system files when it runs).

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Greetings and Salutations people of Tech Support Guy !

Since i installed windows 7 about 4 months ago I have had no problems at all,
However since 2 days ago I've started getting several blue screens, so i gave CCleaner and did the HJT fix.
I also ran Malwarebyte's AntiMalware, wich found nothing.
Now the BSOD seems to have stopped, however I can no longer play Warcraft 3:Frozen Throne without getting fatal errors every time, sometimes it takes 20 minutes, sometimes i get them whilst still in the menu.
I have reinstalled the game 2 times, once with the cd's and once with the blizzard installer and that didn't fix anything at all.

So i did the HJT scan again and found that there's several missing files from the system32 folder, this surely cannot be a good thing and im assuming this is what's causing the fatal errors and also caused the blue screens.

I've been looking around interwebs for any way to replace or repair these files, but I haven't had any success so far.

I would be very greatful for any help on this matter, mainly because i would like to avoid doing a clean install.

Below follows the Hijack file as well as my system/hardware information:
Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 23:03:44, on 2010-05-06
Platform: Windows 7 (WinNT 6.00.3504)
MSIE: Internet Explorer v8.00 (8.00.7600.16385)
Boot mode: Normal

Running processes:
C:\Program Files (x86)\Windows Live\Messenger\msnmsgr.exe
C:\Program File... Read more

A:W7 x64 several system files missing

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hi guys my problem is that my LEGAL copy of XP Pro Corp has lost all extra command line functions such as: Ping, Netstat, SFC, CHKDSK. i hear a way to repair my problem is to run SFC (system file checker) but i don't have it. i tryed to reinstall windows but it freezes up half way through. the only way i can get back into windows after that is by formating and restoring my backed up copy which is the same flawed copy. so if you guys can help me at all i would appreciate it

EDIT: OK i made this thread before and it got closed because someone took every word i said literally and threw in their own twist. i have a legal genuine version on windows. the reason i don't have these files is from a previous virus i obtained and got rid of. the only thing i need to do is repair these files. so i would much appreciat it if you read my post as is and not add in your own words and close my thread. everyone has a COPY of windows. the only people who have the original is Microsoft so just cause i say copy doesn't mean i made that copy. Microsoft did.

here is some proof if you need any other proof just ask me:

A:missing system files in XP Pro

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I left computer on at home and when I came back I had a message that some system files were replaced and I had to insert windows xp disk to bring them back. Thing is I don't have xp disk as the system came preinstalled but I do have backup disk but for some reason computer refused it . So I did system restore which was available for only few hours back and apparently it didn't help.

As for systems, I can't say much except to say internet explorer is a bit unstable from time to time . I tried to reinstall it but it said it was missing some files and couldn't finish. Some random error messages as well. So here is HJT report


Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 6:35:42 PM, on 8/22/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16512)
Boot mode: Normal

Running processes:
C:\Program Files\QuickTime\QTTask.exe
C:\Program Files\BitTorrent_DNA\dna.exe
C:\Program Files\Google\Google Updater\GoogleUpdater.exe
C:\Program Files\WinZip\WZQKPICK.EXE
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.... Read more

A:Missing system files

Welcome to the Tech Support Forums. Please post the two text files, main.txt and extra.txt produced by theDeckard's System Scanner (formerly Comboscan) as instructed in IMPORTANT - Read This Before Posting A Log.

Deckard's System Scanner gives us additional information. Thank you for your patience.

We are aware that users sometimes seek help from several Forums at the same time. Unfortunately, this can cause confusion and actually wastes time and resources, both yours and ours. Every Analyst will work in a different way. If you have already posted at another Forum, please advise us, or them, and choose just one.

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Hi Guys, i was in a process of removing virus on a customer's computer. I ran MBAM and superantispyware to remove lots of trojans and spywares and then i ran a boot scan from avast and it removed lots of infected system files like msconfig, cmd.exe, notepad, taskmgr.exe, etc. Now the scan is complete and there's no virus left on the computer. But now when i type cmd.exe in RUN, i get an error saying that Windows cannot find RUN & so on.
Is there a way to get those missing system files?

A:Missing some system files.

Please its urgent...

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Was wondering if its possible to create java files similar to .js files with javascript. Thanks.

A:How to create java files similar to .js files

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I restarted my computer this afternoon and suddenly started having some problems. I open internet explorer and any webpage I visit loads up, but the window stays blank. I open help/support off the start menu and it is blank. System restore opens a blank window. Norton Anti-virus opens with the menu only, but the rest is blank and non-functioning. Other programs seem fine. What's the deal?

A:Virus or missing system files?

Try the suggestion to copy the indented registry patch at the bottom of this article to notepad. Select "all files" from the "save as type" field, and name the file with a .reg extension. The icon you see when you save it should be a registry icon, not a notepad one. Then double click it to merge.


You may also want to try reinstalling wscript for XP:


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I have a Toshiba Satellite 2450-101 laptop with preinstalled Windows XP Home Edition OS.

Unfortunately, although it is a fast computer, I can only connect to internet by 56k dial-up connection because of the lack of telecom facilities locally.

Recently my computer was affected by a virus which deleted two system files ... (Bios?)Startup.exe and Command.com. I do not have a Windows XP Home Edition CD as the computer was supplied with a "recovery disk" only.

As a result, my computer now is very, very, slow with connectivity of only 37 kb/s.
My dial-up properties show that the packet scheduler is missing also, probably giving me slow connection speeds.

Can anyone advise me how to properly restore the missing files and put right these errors and omissions?

Thank you in advance.

A:Restoring missing system files?

Hello knightb4_uk and welcome to BC.Try using the procedure in Description and Explanation of a Cabinet File to extract these files from your Recovery CD.

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my system is slow and dll files are also missing

A:dll files are missing and system is slow

@arcpiy_04, welcome to the forum. The Dynamic Link Library (DLL) files are an integral part of the program that runs on them and the functionality of the computer.  The error message should tell you which programs are involved.  You should go into the Control Panel / Programs / Uninstall a program and click on the program that has the DLL problem.  Windows will allow you to repair the program.  Do this with each program that is involved.  This should fix the programs and possibly speed-up the computer.  If not, you will most likely have to do a full System Recovery. Please click the Thumbs up + button if I have helped you and click Accept as Solution if your problem is solved.

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Several weeks ago I noticed a system perfomance graph that covered several months, start to take a slow dive. The only milestones note were standard s/w updates, and an occassional IE lockup. Several days ago my user accounts have been blocked from logon, with a message that the user profile policy cannot be found. I can still access the system through the admin account. I ran Hijackthis and notice there are a lot services that seem to be missing files. The startup log file indicate a lot of missing register keys. I have been able to backup most of my userdata via the admin account. Do you have any suggestions or advise beyond start over? I'm not sure my sysstem restore points go back far enough to find a clear system.


A:Missing Uer Accounts and system files

Hello and welcome to Bleeping ComputerWe apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help.If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine. If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.If you have already posted a DDS log, please do so again, as your situation may have changed.Use the 'Add Reply' and add the new log to this thread.Thanks and again sorry for the delay.We need to see some information about what is happening in your machine. Please perform the following scan:Download DDS by sUBs from one of the following links. Save it to your desktop.DDS.comDDS.scrDDS.pifDouble click on the DDS icon, allow it to run.A small box will open, with an explaination about the tool. No input is needed, the scan is running.Notepad will open with the results.Follow the instructio... Read more

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Im using Vista home premium and I am having some issues. When I boot up my pc, as soon as the desktop appears I get about 5 warnings saying certain files cannot be found such as DriveSrc.dll. Each time they seem tobe different ones. I also cannot search in google as when I do it try to load thepage but jus freezes. This happens in IE and irefox. The internet does work as when I type an adress into the adress bar or launch from my bookmarks for some sites it works.

I have also recently had some problems with the task manager as it wasnt showing up. I sorted that by going into Regedit and deleting the taskmgrdisable part.

Also, when i go into taskmanager there is a proess called csrss.exe which doesnt have any description. I have done a search and have found it couldbe a virus. is this right?

I have done a virus scan with AVG 8.0 and this is te result:

"Scan ""Scan whole computer"" was finished."
"Infections found:";"0"
"Infected objects removed or healed";"0"
"Not removed or healed.";"0"
"Spyware found:";"0"
"Spyware removed:";"0"
"Not removed:";"0"
"Warnings count:";"90"
"Information count:";"0"
"Scan started:";"27 May 2008, 20:17:22"
"Total object scanned:";"786056"
"Time needed:";"1 hour(s) 18 minute(s) 9 second(s) "
&... Read more

A:Virus? or missing system files?

I have Vista Home Premium too and I don't have Drivesrc.dll. So it must not be a windows dll. Which applications are auto-starting? Perhaps it is an application that reports the missing file problem.

About csrss, I have that showing in my task manager too. It does not have any description. So I think what you're seeing is normal.

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Hi folks my first venture in this Forum.
Simply my Mesh computer running XP Home hangs at the Welcome screen.
I have tried to use the recovery disc but the process cannot be completed. I now used a utility disc to run a"Virus Scan" and the following repoert was produced:
Having run virus scan I saw the following report:
The following files are missing or corrupted:
The following files are missing or corrupted:
The following files are missing or corrupted:
The following files are missing or corrupted:
The following files are missing or corrupted:
The following files are missing or corrupted:
The following files are missing or corrupted:

Can any body help?

A:Missing/Corrupted System files

how much memory is installed. make sure the modules didnt come loose. if the side comes off, make sure you destatic yourself.

please list the computer specs including the power supply.

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The last few times I have cleaned my digital house before defrag, I have had to boot with GoBack or scanreg /restore, so this time I did a little exploring and found that after running Spybot and "fix" that my system.ini files are missing. Only one reference to any ini. files (CDilla) and some registry changes are possibly the culprit. I would like to post these, but can't copy/paste from my clipboard, which is the only place spybot will let me put anything.

I have always checked everything spybot has found and fixed including the registry changes with no problems in the past, but only the last month or so has this happened. I have installed no new programs or devices. I have no idea what CDilla is, but a search showed it to be a device driver, I believe. I did a little exploring and can't find a driver refering to CDilla.

Running Win 98-2.

Thanks in advance,

A:[Resolved] missing system.ini files

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Having built a pair of boot floppies, I thought I was done.
Now want to repeat the process for my flash drive.
The process I used was format drive (no sys files), copy Boot.ini, NTLDR, and ntdetect.com from System32(think they were here) to floppy.
Now I cannot find these files with "search". Tried Tools>Folder Option>View and "show hidden files/and folders" and unchecked "Hide Protect" -- still not found.
Thought I might have "MOVED" the files instead of copy them the first time but cannot even list the files on the boot disks I made.
Is XP able to boot without these files?
Hopefully, someone has seen this and can tell me if/where to recapture these files, thanks in advance.

A:missing system boot files


Originally Posted by geosman

Having built a pair of boot floppies, I thought I was done.
Now want to repeat the process for my flash drive.
The process I used was format drive (no sys files), copy Boot.ini, NTLDR, and ntdetect.com from System32(think they were here) to floppy.
Now I cannot find these files with "search". Tried Tools>Folder Option>View and "show hidden files/and folders" and unchecked "Hide Protect" -- still not found.
Please try this...
Double click the My Computer Desktop Icon locate the C: (this presumes that your Windows? XP Installation is on the C:Drive) > Right Click > Explore.

Once in here go View > Details > View(again) > Arrange Icons by > Modified > View (again) > Show in Groups.

You should now be able to see the boot.ini ; NETDECT.COM ; and ntldr files shown in the right hand panel.
If they are not there, and you have still unchecked the "Hidden System Files" box, you will need to replace the files from the Windows?XP CD.
Thought I might have "MOVED" the files instead of copy them the first time but cannot even list the files on the boot disks I made.
If you have 'moved' the files to the floppy, just open the floppy and 'copy' them back to the computer, providing that you can access Windows?.
Chances are that you will not be able to access Windows? therefore these suggestions will be useless. ... Read more

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Okay so first error I got was after I didn't shut down xp cleanly (was frozen).

c:\windows\system32\config\system was missing or corrupted

So XP wouldn't boot. I have a windows recovery console thats installed into my boot menu so I used that to make backups of my c:\windows\system32\config folder files (sam, software, default, security) but system was completely missing. So I deleted sam, software, default and security. Then I copied them (sam, software, default, security) from c:\windows\repair into my config folder. I intended to do the same for the system file, but it wasn't in the repair folder. I checked the directory, and there was no system or system.bak file. The rest were there (sam, software, default, security), but no system.

I attempted a repair from the XP disc, but it didn't recognize my xp installation without the system file in the config folder. At this point, I got pretty desperate, so I got a system.bak file off my other computer, and copied that into c:\windows\system32\config\system. Now windows would boot, but when I got past the windows logo, I got an Isass.exe system error, saying that my password can't update because the current password doesn't match or something. But now, since I had a system file (the one I got off my other computer) I could run a repair from the XP disc. Unfortunately, this changed nothing. After the first part of the repair, it would reboot and start up windows, only to get the same Isass error. I am completely stumped... Read more

A:Missing system config files

manual registry restore through recovery console.

you can do the same thing using a linux liveCD that can mount NTFS. ubuntu works well.

if using the livecd, the steps are obviously a little different, but the files are the same.

hopefully system restore was turned on.

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my system is slow and dll files are also missing

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Tech Support Guy System Info Utility version
OS Version: Microsoft® Windows Vista™ Home Premium , Service Pack 2, 64 bit
Processor: AMD Phenom(tm) 9550 Quad-Core Processor, AMD64 Family 16 Model 2 Stepping 3
Processor Count: 4
RAM: 6142 Mb
Graphics Card: ATI Radeon HD 4650, 1024 Mb
Hard Drives: C: Total - 596962 MB, Free - 464337 MB; D: Total - 13515 MB, Free - 1847 MB; L: Total - 476937 MB, Free - 473036 MB;
Motherboard: PEGATRON CORPORATION, VIOLET, 3.02, MS1C93R62800103
Antivirus: Norton Internet Security, Updated and Enabled

Please help me.

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 11:06:02 AM, on 7/24/2011
Platform: Windows Vista SP2 (WinNT 6.00.1906)
MSIE: Internet Explorer v8.00 (8.00.6001.19088)
Boot mode: Normal

Running processes:
C:\Program Files (x86)\W3i\InstallIQUpdater\InstallIQUpdater.exe
C:\Program Files (x86)\HP\Digital Imaging\bin\hpqtra08.exe
C:\Program Files (x86)\Hewlett-Packard\Media\DVD\DVDAgent.exe
C:\Program Files\Logitech\Logitech WebCam Software\LWS.exe
C:\Program Files (x86)\Common Files\Nikon\Monitor\NkMonitor.exe
C:\Program Files (x86)\Common Files\ArcSoft\Connection Service\Bin\ACDaemon.exe
C:\Program Files (x86)\iTunes\iTunesHelper.exe
C:\Program Files (x86)\Common Files\ArcSoft\Connection Service\Bin\ArcCon.ac
C:\Program Files (x86)\Common Files\Logishrd\LQCVFX\COCIManager.exe
C:\Program Files (x86)\Norton PC Checkup\Engine\\ccSvcHst.exe
C:\Program Files (x86)\Norton Internet ... Read more

A:My HJT LOG has a lot of missing system files. Can they be deleted?

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Hi Guys -

A few days ago, I had to run system restore on Windows Vista to deal with some nagging performance issues. All is well in the wake of that system restore from a performance standpoint, but after I ran this, a number of my media files (Music, mostly) appear to be missing. However, the music files still play in my player, and even though the folders may say "The folder is empty", there's still the expected "Size" and "Size on Disc" when I check the folders' properties. The 'hidden' checkbox isn't checked when I look at the properties. I imagine this isn't the first time this has happened to anyone, so any help would be appreciated.


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Just bought a new laptop with Vista Home Premium 64bit. Using it for a day, I ran HijackThis! and cameup with a bunch of system files missing. I reinstalled the OS from the recovery disks, still have same results. System seems to run fine, though. Anyone with similar problems?

Following files show as missing.

C:\Windows\System32\alg.exe (file missing)
C:\Windows\system32\DFSR.exe (file missing)
C:\Windows\System32\msdtc.exe (file missing)
C:\Windows\system32\locator.exe (file missing)
C:\Windows\system32\lsass.exe (file missing)
C:\Windows\system32\SLsvc.exe (file missing)
C:\Windows\System32\snmptrap.exe (file missing)
C:\Windows\System32\spoolsv.exe (file missing)
C:\Windows\system32\UI0Detect.exe (file missing)
C:\Windows\System32\vds.exe (file missing)
C:\Windows\system32\vssvc.exe (file missing)
C:\Windows\system32\wbem\WmiApSrv.exe (file missing)

A:Lots of system files missing

I think I found my answer -

Missing Files?

Looks like a permissions problem for HiJackThis, not an actual issue.

On the plus side, reinstalling the OS got rid of all my bloatware.

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Hi, I originally posted in the "Virus, Trojan, Spyware, and Malware Removal Logs" section of the board a couple of weeks ago because I had located and deleted a virus from my comp, and had re-formatted my C drive, and I wanted to make sure the virus was completely gone. Here is the thread:http://www.bleepingcomputer.com/forums/topic341808.htmlMalware Response Team member M0le walked me through everything and was a huge help. Things were going fairly smoothly until yesterday (Sept 7th) when IE8 froze and then when I tried to reboot I had a very difficult time of it. I'll refer you to my original thread to spare you reading about it twice. Perhaps the meat of the matter is the last 4-5 posts but you might want to read all of it.I don't think I said this too clearly in the original thread but for several months, maybe more, I've been getting an "Error ! USB device failed to initialize !!!" on initialization but the boot would continue without a hiccup. In fact, to see it I really had to be looking.All the things I've done to fix this are also listed in the original thread. Nornally I would follow a forum's rules and would use the Windows XP Recovery Console and other things listed in the "XP Boot Fixes" thread before posting but M0le didn't say anything about using it so I think I'll wait until I get the green light from someone.Thanks!- Russell

A:Missing System Files (and other problems?)

<<There's no trace of malware on this log but there does appear to be a large amount of system files missing.>>

System manufacturer and model?

Do you have a Microsoft Genuine XP install CD?

Do you have a recovery/restore partition...or recovery/restore CDs?

FWIW: The XP Recovery Console won't help you restore missing system files.


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Question You are subscribed to this thread
Applies to Windows Windows 7 Hardware & drivers
Missing system files

comeonyouluckies asked on September 3, 2016See post history
Morning all, I have a Dell Inspiron N5110 , laptop running Windows 7 Home Premium, SP1, 64 bit. It came with no disc, but has the Windows 25 digit product key on back. Plenty of RAM and hard drive space ,500Gb plus. The Inspiron progress bar gets to about one third, then Windows boot manager shows its ugly face. " Windows failed to start, to fix the problem, insert installation disc, choose language then click repair computer."
STATUS 0xc000000f
INFO The selected entry could not be loaded because the application is morning or corrupt.
I created a Win 7 disc online, pressed F2, F12, F8 pressed the C button, tried last known good configaration. But no joy. When I hit enter it says CHOOSE an operating system, windows 7 is highlighted hit enter again and it goes back to the previous screen.
how can I get the file onto laptop if I can even download the system file.
Any help would be much appreciated,bring back the floppy.

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When windows boots up I get an error about gclgaf40.dll module not found. I also can not seem to open my context menu on my desktop with out windows complaining. For example I tried to rename a folder. If I try to rename it it says it does not exist. If I try to choose rename, but not actually change the folder name, then it says it already exists. A quick google search about this error turned up lots of virus reports so I am a bit paranoid. I am baffled how anything would have managed to infect my computer. None the less, here is the hijack this log:
Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 2:19:50 AM, on 8/31/2011
Platform: Windows 7 SP1 (WinNT 6.00.3505)
MSIE: Internet Explorer v9.00 (9.00.8112.16421)
Boot mode: Normal


Running processes:
C:\Program Files (x86)\Windows Sidebar\sidebar.exe
C:\Program Files (x86)\RivaTuner v2.24 MSI Master Overclocking Arena 2009 edition\RivaTuner.exe
C:\Program Files (x86)\Vuze\Azureus.exe
C:\Program Files (x86)\Motorola\MotoHelper\MotoHelperAgent.exe
C:\Program Files (x86)\Hard Disk Sentinel\HDSentinel.exe
C:\Program Files (x86)\Intel\Intel(R) Rapid Storage Technology\IAStorIcon.exe
C:\Program Files (x86)\Everything\Everything.exe
C:\Program Files (x86)\Razer\Copperhead\razerhid.exe
C:\Users\Xplorer4x4\AppData\Local\Microsoft\Windows Sidebar\Gadgets\GPUMonitor-1.gadget\GPUMonitor.exe
C:\Program Files (x86)\Razer\Copperhead\razertra.exe
C:\Program Files ... Read more

A:Virus or Missing System Files?


I see you are using ESET NOD32, but whilst we wait for someone to decode the hijack log, perhaps you might consider downloadng, installing, updating and running a FULL scan with FREE Malwarebytes.

If it doesn't turn up anything, are you able to Restore to a point before you noticed this problem?


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Please Kindly reply my following query if you can ::??

I am writing few files names in windows/system32. which are reported missing by dependancy walker for a particular application executable program which I need to run
Please revert to which software package these files belong ??

I mean I suppose they are Set Stub Dynamic library files , which software of microsoft should I install on my Windows 7 or Windows 10 machine so that my application works correctly?

Which set up shoudl I run to be able to install these files on my machine??
Following are a few files reported missing , there are a few more I am writing names of some files only








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recently me my brother and sisters computers all got the same virus it seems and where all on one wireless net work and it started with my sisters laptop sayin the harddrives not instaled wheni start it up and nothing els and my brothers desktop kept feezzeing like my desk top did then mine stoped turning on all togther and would get to the desk top and crash and take 3-4 trys to get started then i did a destructive system recovery on my brothers comp and it is fine perfect like the day we got it then i did it to mine and it started up and worked but kept frezzing on the desk top and then now when i start it up and try to restore from last know workin configuration it says \windows/system32/config/system is missing or corrupted hit r to start repair from original cd rom disks and i dont have those is there a way i could find this file and put it on a cd form one comp and fix my comp with it? or do i have to go buy a new windows and hardrive ? and when i try to boot it any ways it says system not fully installed error


A:system files missing / corrupted error

you should read all the pinned posts here and then post here;

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Yesterday I cleaned some trojans out of my computer (using Malwarebytes), and afterwards, for whatever reason, some start-up programs were being blocked. So I used system restore and restored to the most recent restore point, which was about 24 hours earlier. However, even after restoring, some documents, pictures, and other folders and files were missing. I managed to locate some folders and I tried to restore them one-by-one, but when I do that, I get a message saying that those folders and files already exist. But I can't see said folders and files at all!

Any ideas what I can do to fix this?

I use MS Vista on a Fujitsu S7210.

A:Solved: Files missing after system restore

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I Have propriety system (DELL) that I've been working on that was in need of a memory up grade and so forth. Was doing a little cleaning with an uninstaller software removing some Items completely on this system when by my own fault destroyed some of the system files and didn't not find out till after a reboot. I am still able to boot to Windows but the user accounts Icons are gone from the login screen. All I have is the Windows XP screen without the login accounts. Have tried Safe Mode same circumstance and Last and Known settings from the Windows Advanced Option Menu. Was needing some Ideas on how to replace the files I deleted which when I deleted them I sent them to the Recycle Bin but since I can no longer log on can't get there. I was wondering if I could run System File Checker (sfc.exe) from the Windows Advanced Option Menu Safe Mode with Command Prompt and maybe replace the system files that way ? If I can would I need to have a system disk handy ?

If I have too as a last resort I could run a windows system repair with the with a windows CD . I have one that I slipped streamed with sp3 since I did noticed that the operating system was basically up to date .
Any help would be Great . If I need more info here please let me know.

A:Solved: Windows System Files Missing

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In this post: http://forums.techguy.org/8786770-post59.html

wannabeageek said:

Hi grubbs,

All of your recent logs appear to be free of malware.

Some of the scans implicate that the registry has been damaged and that you are missing some system files for the operating system. But understand that my profession is malware removal and not hardware/software analysis.
If you would still like help, I can message an Admin to arrange further assistance.
Click to expand...

I'm hoping someone at this forum can help me understand how to go about identifying and repairing the registry damage and replacing the missing system files. Thanks in advance.

Tech Support Guy System Info Utility version
OS Version: Microsoft Windows 7 Home Premium, Service Pack 1, 64 bit
Processor: Intel(R) Pentium(R) CPU B940 @ 2.00GHz, Intel64 Family 6 Model 42 Stepping 7
Processor Count: 2
RAM: 4043 Mb
Graphics Card: Intel(R) HD Graphics Family, 1797 Mb
Hard Drives: C: Total - 466265 MB, Free - 405860 MB;
Motherboard: Sony Corporation, VAIO
Antivirus: avast! Antivirus, Not Updated

A:Damaged Registry / Missing System files

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Note: Although I'm posting a snippet from a HijackThis log, this issue doesn't concern malware and I'm not requesting malware removal advice.I'm having all sorts of trouble with Vista Home Premium SP1. It's been squirrel-y since the beginning (I installed it last April on a newly built machine). I've been getting a BSOD more and more frequently. I finally reinstalled over the previous install hoping that would fix it. Nope. It's gotten worse. I've run chkdsk (don't know the results, because I don't know where the log file is) and done a memory scan (no errors). When I boot into safe mode, it's stable, so I'm thinking it's a 3rd party driver. But the BSOD errors I've been able to record indicate fltmgr.sys and ndis.sys as sources--both OS drivers. I get the message "IRQL_NOT_LESS_OR_EQUAL" that also seems to indicate a driver problem.I ran SFC. It turned up missing or corrupted files but said it couldn't replace them. I looked at the log (which I can upload if anyone is willing to take a look) but I couldn't figure out what was missing or corrupt or couldn't be replaced and why--so it was no help to me.I ran HijackThis and didn't seem to turn up much except some missing files. Does anyone know if I'm reading this right? That is, is my OS really missing files like lsass.exe and slsvc.exe? If so, are those the files SFC was referring to? More importantly, can and should I replace those files? (This is my last attempt to fix the OS before doing a clean i... Read more

A:Missing core system drivers & files

I was given permission by The Weatherman to post portions of the log only for the purpose of showing that they indicated missing files.

Why can't I post a partial log here? I didn't see that restriction any where. Did I miss it?

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First of all, hello, and I want to thank you guys for having such a helpful website. No one else I have spoken to has any ideas to help me...

Okay, so yesterday when I went to log onto my pc, after turning on the screen, it remained blank in a stand-by sort of screen. I had left it on the previous evening while running basic Windows Disk-cleaner. So, I couldn't get the PC to respond, and rebooted it. Upon rebooting, I recieved an error message saying that the file "system32\c_1252" was missing or corrupt. I tried booting off of the original system setup cd, and repairing the installation, but it didn't work and I recieved another error message stating that "system32\2052" was missing or corrupt. After that, I managed to get access Dos console and ran "CHKDSK" and "FIXBOOT." Fixboot completed successfully, while chkdsk first hung at 50% and then, when I tried again, completed with unfixable errors. I exited and got back to the original bootup screen, where upon I got the same message as before, only this time it informed me that my windows\system32\config\system file was missing or corrupt. Now it seems as if there are new small changes each time I try to start up. I'm at a total loss regarding this. I have virus protection, firewall, and I hadn't been downloading or surfing any unfamiliar sites.

Please! Any help on this would be VERY appreciated.

A:Major problems with XP and missing system files

First look: it could be damaged or missing files due to logical o physical damage on the hard drive. I first would take the drive to another computer and try copy important data from the drive. You could also, boot from a live linux cd (EG: Knoppix) and copy important files to CD or DVD.

The thing is, it seems that chkdsk is not the tool. If you boot from another computer and install the drive as secondary you could use more advanced hard disk repairing tools from a working windows installation.

Also you should check RAM memory issues, CPU temperature.

Enter the BIOS setup and check cpu temperature

then you can check you RAM with http://www.memtest86.com/

It's important to have a stable computer to work on to do the drive repair, otherwise it may be breaking more while you are trying to fix it

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Hi everyone,

Last night I installed Corel Painter IX and Adobe Photoshop CS2 and uninstalled the previous versions of the two programmes (Painter 8 and Photoshop CS). I test ran each programme and they were working perfectly, then I turned my PC.

I turned my computer on again today and was greeted with a black screen saying that the following file was missing or corrupt: c:\windows\system32\config\system

I've had this error about 5 times over the last 2 or 3 years (same computer, God it's slow now), each time it occurs when something's been uninstalled. I fixed the problem and restored the PC to 2 days ago before Painter IX and Photoshop CS2 had been installed.

The PC is working fine now, but the shortcuts for Photoshop and Painter aren't anywhere to be found, but the installed folders are still there. What's even more annoying is that the run files for the programmes aren't in the folders (I checked last night before it all went up the wall and they were there). I can't figure out where they've gone!

Can someone PLEASE help me get these run files back, the two programmes were needed for work and I can't do anything at home until I've got them up and running again!

A:Missing important files after System Restore

when you do a restore,anything that was installed after the restore point has to be reinstalled

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could I please ask for your assistance as I think I could be infected by a virus(es). System behaviour is unexpected and too slow.
Apart of that at the system start there are issued few messages stating that XYZ.dll files were not found.

I have run kaspersky with following log, unfortunatelly I was not able to save the report on my PC for some reason and thus used copy+paste
C:\Program Files\ShoppingReport\Bin\2.5.0\ShoppingReport.dll/C:\Program Files\ShoppingReport\Bin\2.5.0\ShoppingReport.dll <html><a href='http://www.viruslist.com/en/find?search_mode=virus&words=not-a-virus:AdWare.Win32.Shopper.v'>not-a-virus:AdWare.Win32.Shopper.v</a></html> 3
C:\$Recycle.Bin\S-1-5-21-3135646753-2660618571-3935049631-1000\$RU9W2VL.mp3 <html><a href='http://www.viruslist.com/en/find?search_mode=virus&words=Trojan-Downloader.WMA.GetCodec.c'>Trojan-Downloader.WMA.GetCodec.c</a></html> 1
C:\Program Files\ShoppingReport\Bin\2.5.0\ShoppingReport.dll <html><a href='http://www.viruslist.com/en/find?search_mode=virus&words=not-a-virus:AdWare.Win32.Shopper.v'>not-a-virus:AdWare.Win32.Shopper.v</a></html> 1
C:\Program Files\Zango\bin\\HostOE.dll <html><a href='http://www.viruslist.com/en/find?search_mode=virus&words=not-a-virus:AdWare... Read more

A:Messages like XYZ.dll files are missing at the system startup

Hi,Welcome to BleepingComputer. Please download Malwarebytes Anti-Malware and save it to your desktop.alternate download link 1alternate download link 2Make sure you are connected to the Internet.Double-click on Download_mbam-setup.exe to install the application.When the installation begins, follow the prompts and do not make any changes to default settings.When installation has finished, make sure you leave both of these checked:Update Malwarebytes' Anti-MalwareLaunch Malwarebytes' Anti-MalwareThen click Finish.MBAM will automatically start and you will be asked to update the program before performing a scan. If an update is found, the program will automatically update itself. Press the OK button to close that box and continue. If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.On the Scanner tab:Make sure the "Perform Quick Scan" option is selected.Then click on the Scan button.If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button. The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".Click OK to close the message box and continue with the removal process.Back at the main Scanner screen, cl... Read more

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Hello all, Great webpage and thanks for the help!!!

My computer was recently infected by the Smart HDD virus/malware on my HP laptop using Windows 7. I followed the "Remove Smart Hdd (Uninstall Guide" from this site. One important note, I DID run a Temp file cleaner when the infection first happened, prior to finding this site telling me NOT TO!!

Summary I ran 1)Rkill, 2)TDSS rootkit, 3)Malwarebytes, 4)Un-hide.exe

After doing 1-4 above, my computer seems back to normal except I dont have the files under the start menu/all programs, all folders are empty (i.e. office suite, HP Help and Support.......). I was able to open a photo using microsoft picture editor,so it appears the programs are still loaded, just hidden from the folders?

I just downloaded SUPERantiSpyware and am currently running the scan.

Also, I still have a "Data_Recovery" icon on my desktop? When I view properties for this icon I get "C:\programData\Kra6Nn3Bfwgn2u.exe", and if I select any other tabs on from the properties box I get a popup that says "The name C:\programData\Kra6Nn3Bfwgn2u.exe specified target box is not valid"? Can I assume the file is gone and just delete this Icon??

Thanks again for your help!

A:Smart HDD removal-Missing system files

Right click on your startmenu-propertiesCheck markstore and display recently opened programsstore and display recently itemsClick on customizeClick on Use default settings at the bottomNow go toc:\ProgramData\Microsoft\Windowsright click on startmenu folder,click on restore previous versionsNow select a snapshot before you were infected by the rogue,click on restoreYou should get back the startmenu programs"The name C:\programData\Kra6Nn3Bfwgn2u.exe specified target box is not valid"? Can I assume the file is gone and just delete this Icon??Yes,delete the icon and delete the FOLDER toogood luck

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Hi there eveyone... Im a new member and desperate for some assistance.Im having a problem with loosing or corrupting my windows\system32\config\ system files.I have done 5 clean installs and before my last purchased a new harddrive. Im kinda techy but this ones got me stumped. I resolved the issue byusing the recovery console and the last best snapshot of my drive. It`s since been good but it seems to happen every 2 weeks or there abouts. I consulted microsoft support and they told me to post a hijack log.......this is where i need your help please..Logfile of HijackThis v1.99.1Scan saved at 7:55:10 PM, on 30/12/2005Platform: Windows XP SP2 (WinNT 5.01.2600)MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)Running processes:C:\WINDOWS\System32\smss.exeC:\WINDOWS\system32\winlogon.exeC:\WINDOWS\system32\services.exeC:\WINDOWS\system32\lsass.exeC:\WINDOWS\system32\svchost.exeC:\WINDOWS\System32\svchost.exeC:\Program Files\Common Files\Symantec Shared\ccSetMgr.exeC:\Program Files\Common Files\Symantec Shared\SNDSrvc.exeC:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exeC:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exeC:\WINDOWS\Explorer.EXEC:\WINDOWS\system32\spoolsv.exeC:\WINDOWS\Mixer.exeC:\Program Files\Common Files ... Read more

A:Missing Or Corrupt Windows System Files

Hi merlo,

Sorry for the delay, we've really been swamped lately. And I'm not sure HijackThis can help with your problem, but if you still need help, please start out by posting a new log in this thread. Please describe what you may have done to fix the problem and what is happening with your system now (since you posted your last log).

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I have a computer running Windows XP home edition that i have reinstalled windows on it about 10 times. I keep getting error messages within 2-7 days after i reinstall of windows. I have tried 3 different editions of windows XP installations (Home, Professional, & Media Center). I have changed the hard drive and it still keeps doing the same thing. I have done memtest86 and the memory is passing the scans.
I have gotten two error messages:
1. NTLDR is missing
Press any key to restart

2. Windows could not start because the following file is missing or corrupt
You can attempt to repair this file by starting windows setup using the original setup CD-Rom. Select "r" at the first screen to start repair.

This is driving me crazy. Does anyone have any suggestions what it can be?

A:Windows XP installation keeps missing system files

Usually this problem occurs when the ram is malfunctioning or Processor is heating up. Check the Processor fan if it is seated properly or not and then check the memory module if required.

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Hi! I am having problems, in Vista, accessing my internet, opening the security center, turning on Windows Firewall, Defender and possibly some other services due to an infection of Malware that I have since removed with MalwareBytes. It seems that the Malware has deleted some sys files and registry keys that caused most of the Microsoft services to be stopped. I ran the Windows System File Checker Tool and it looks like it repaired some files/keys but couldn't repair all of the files/keys (I noticed the dfsc.sys and netbt.sys files in the CBS log). I also ran a Farbar Service Scanner after the File Checker and I will post the results of this scan.
I would appreciate any help the I can get on this problem to get these services started again because I am at a loss. Please let me know if there are any other scans I need to run or logs I need to post.
Thank you,
Farbar Service Scanner Version: 13-07-2013 Ran by Test (administrator) on 23-07-2013 at 19:47:17 Running from "C:\Users\Test\Desktop" Windows Vista ™ Home Premium Service Pack 2 (X86) Boot Mode: Normal ***************************************************** *********** Internet Services: ============ Dhcp Service is not running. Checking service configuration: The start type of Dhcp service is OK. The ImagePath of Dhcp service is OK. The ServiceDll of Dhcp service is OK.
Connection Status: ============== Localhost is accessible. LAN connected. Attempt to access Google IP returned error. Attempt to access Googl... Read more

A:Need help starting Microsoft Services because of missing system files

...run check disk...
Start - Run - cmd - in the black box type
chkdsk /r - CLICK enter
note the space between the k & the /
type y for yes - CLICK enter
type exit - CLICK enter
let it run to completion & reboot itself

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I had an infection on my computer and ran it through AVG9. The infection seems to be gone but I can no longer open anything. Whenever I click something I either get a "cannot find .exe" message or the "open file with" box opens. I cannot access necessary computer functions (ie. AVG9, ad/remove programs etc.) and I really need some help. Microsoft Office and Internet Explorer etc. work fine but the rest...

A:Missing .exe - can't find/open progams and system files

you need to go here http://www.techsupportforum.com/f50/

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I was trying to reset my laptop but it says im missing files. I've tried restoring the system but i dont have a restore point saved. I did a hard disk diagnostic and it said" Failure ID: M4PWXG-6H5885-MFGK1F-618003   Product ID: C2M42JA#ABA"What does this mean and how do i fix t so i can reset my Pc to its original Factory Settings?

A:system wont reset to factory. Says missing files.

Hi, Thank you for posting in the HP Support forum. Welcome ! I am afraid there is a bad news. The code shows that your Hard Disk Drive (HDD) has failed. This is a hardware problem - faulty Hard Disk drive (HDD). You will probably not be able to recovery your files (more to follow). I also see your warranty period has expired.  Your options:  If your computer is with warranty period expired, you will need to replace the faulty HDD - buy it on your own. There are variety of options - vendors you can choose from - you need 2.5 inches HDD SATA. You can get it online or from PC retail store.   How to replace the faulty HDD with new HDD or new SSD: please, find info and instruction in your computer's manual or watch YouTube videos examples for HP 2000 (example > https://www.youtube.com/watch?v=Jioi3_g1x6E) . If you do not want to do this on your own, please bring the computer (or ship it) to HP Authorized Service Center where the technicians will do this for you. If you are not sure where such a center is located, check these or contact HP for assistance in finding the nearest one for you:>> http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html>> http://support.hp.com/us-en/document/c00372730>> http://www8.hp.com/us/en/store-finder/find.do?bs=SR4&type=authorized   Last part - once you replace the faulty component - you will need to reinstall back your operating system - Windows or another. ... Read more

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