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SP3 Restarts randomly when in sleep mode.

Q: SP3 Restarts randomly when in sleep mode.

I have a Surface Pro 3 running W8.1 with all updates installed. When I wake the computer from sleep mode, all my open programs are closed and the computer has restarted. In looking at system event logs it indicates that a Kernel-Power issue occurred and the system has restarted. I know of two others in my office that have similar problems. Thanks for you help.

RELEVANCY SCORE 200
Preferred Solution: SP3 Restarts randomly when in sleep mode.

I recommend downloading and running DAP. It can help sort out any driver and firmware related issues on your system

It's worked out well for many of us in the past.

You can download it direct from this link http://downloaddap.org. (This link will open the download page of DAP so you can save a copy to your computer.)

A: SP3 Restarts randomly when in sleep mode.

What do you have in common with the other 2 systems? I'd especially look at wifi enabled programs.

Looks to me like a networking problem, most likely with something related to the wifi.
Please run Driver Verifier according to these instructions: Driver Verifier Settings
I suspect that something is interfering with the wifi, but it hasn't left any traces in the memory dumps.

Be sure that you have ALL available Windows Updates for this system.

Analysis:
The following is for informational purposes only.

Code:
**************************Wed Mar 18 14:00:15.208 2015 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\031815-7375-01.dmp]
Windows 8 Kernel Version 9600 MP (4 procs) Free x64
Built by: 9600.17668.amd64fre.winblue_r8.150127-1500
System Uptime:0 days 2:55:00.802
*** ERROR: Module load completed but symbols could not be loaded for pci.sys
Probably caused by :pci.sys
BugCheck 9F, {3, ffffe00101f9b060, fffff80218221960, ffffe001019ae270}
BugCheck Info: DRIVER_POWER_STATE_FAILURE (9f)
Arguments:
Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
Arg2: ffffe00101f9b060, Physical Device Object of the stack
Arg3: fffff80218221960, nt!TRIAGE_9F_POWER on Win7 and higher, otherwise the Functional Device Object of the stack
Arg4: ffffe001019ae270, The blocked IRP
BUGCHECK_STR: 0x9F
DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT
PROCESS_NAME: System
FAILURE_BUCKET_ID: 0x9F_3_wificlass_IMAGE_pci.sys
CPUID: "Intel(R) Core(TM) i5-4300U CPU @ 1.90GHz"
MaxSpeed: 1900
CurrentSpeed: 2494

Processor may be overclocked!
Expected Frequency: 1900
Actual Frequency: 2494
Overclock Ratio: 1.31263

BIOS Version 3.11.0450
BIOS Release Date 11/19/2014
Manufacturer Microsoft Corporation
Product Name Surface Pro 3
??????????????????????????????????????????????????????????????????????????????????????``
**************************Mon Mar 16 17:05:03.353 2015 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\031615-6968-01.dmp]
Windows 8 Kernel Version 9600 MP (4 procs) Free x64
Built by: 9600.17668.amd64fre.winblue_r8.150127-1500
System Uptime:0 days 4:55:07.188
*** ERROR: Module load completed but symbols could not be loaded for pci.sys
Probably caused by :pci.sys
BugCheck 9F, {3, ffffe000c5d4d060, ffffd001bbb70960, ffffe000cd60eb80}
BugCheck Info: DRIVER_POWER_STATE_FAILURE (9f)
Arguments:
Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
Arg2: ffffe000c5d4d060, Physical Device Object of the stack
Arg3: ffffd001bbb70960, nt!TRIAGE_9F_POWER on Win7 and higher, otherwise the Functional Device Object of the stack
Arg4: ffffe000cd60eb80, The blocked IRP
BUGCHECK_STR: 0x9F
DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT
PROCESS_NAME: System
FAILURE_BUCKET_ID: 0x9F_3_wificlass_IMAGE_pci.sys
CPUID: "Intel(R) Core(TM) i5-4300U CPU @ 1.90GHz"
MaxSpeed: 1900
CurrentSpeed: 2494

Processor may be overclocked!
Expected Frequency: 1900
Actual Frequency: 2494
Overclock Ratio: 1.31263

BIOS Version 3.11.0450
BIOS Release Date 11/19/2014
Manufacturer Microsoft Corporation
Product Name Surface Pro 3
??????????????????????????????????????????????????????????????????????????????????????``
**************************Thu Mar 12 16:03:52.015 2015 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\031215-7000-01.dmp]
Windows 8 Kernel Version 9600 MP (4 procs) Free x64
Built by: 9600.17668.amd64fre.winblue_r8.150127-1500
System Uptime:0 days 4:16:41.745
*** ERROR: Module load completed but symbols could not be loaded for pci.sys
Probably caused by :pci.sys
BugCheck 9F, {3, ffffe000cdf55060, ffffd00024570960, ffffe000ccef77f0}
BugCheck Info: DRIVER_POWER_STATE_FAILURE (9f)
Arguments:
Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
Arg2: ffffe000cdf55060, Physical Device Object of the stack
Arg3: ffffd00024570960, nt!TRIAGE_9F_POWER on Win7 and higher, otherwise the Functional Device Object of the stack
Arg4: ffffe000ccef77f0, The blocked IRP
BUGCHECK_STR: 0x9F
DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT
PROCESS_NAME: System
FAILURE_BUCKET_ID: 0x9F_3_wificlass_IMAGE_pci.sys
CPUID: "Intel(R) Core(TM) i5-4300U CPU @ 1.90GHz"
MaxSpeed: 1900
CurrentSpeed: 2494

Processor may be overclocked!
Expected Frequency: 1900
Actual Frequency: 2494
Overclock Ratio: 1.31263

BIOS Version 3.11.0450
BIOS Release Date 11/19/2014
Manufacturer Microsoft Corporation
Product Name Surface Pro 3
??????????????????????????????????????????????????????????????????????????????????????``
**************************Thu Mar 12 11:46:11.124 2015 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\031215-7359-01.dmp]
Windows 8 Kernel Version 9600 MP (4 procs) Free x64
Built by: 9600.17668.amd64fre.winblue_r8.150127-1500
System Uptime:0 days 22:06:52.714
*** ERROR: Module load completed but symbols could not be loaded for pci.sys
Probably caused by :pci.sys
BugCheck 9F, {3, ffffe00135330060, ffffd000550f3960, ffffe0013f2a0010}
BugCheck Info: DRIVER_POWER_STATE_FAILURE (9f)
Arguments:
Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
Arg2: ffffe00135330060, Physical Device Object of the stack
Arg3: ffffd000550f3960, nt!TRIAGE_9F_POWER on Win7 and higher, otherwise the Functional Device Object of the stack
Arg4: ffffe0013f2a0010, The blocked IRP
BUGCHECK_STR: 0x9F
DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT
PROCESS_NAME: System
FAILURE_BUCKET_ID: 0x9F_3_wificlass_IMAGE_pci.sys
CPUID: "Intel(R) Core(TM) i5-4300U CPU @ 1.90GHz"
MaxSpeed: 1900
CurrentSpeed: 2494

Processor may be overclocked!
Expected Frequency: 1900
Actual Frequency: 2494
Overclock Ratio: 1.31263

BIOS Version 3.11.0450
BIOS Release Date 11/19/2014
Manufacturer Microsoft Corporation
Product Name Surface Pro 3
??????????????????????????????????????????????????????????????????????????????????????``
**************************Fri Mar 6 17:29:07.383 2015 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\030615-7921-01.dmp]
Windows 8 Kernel Version 9600 MP (4 procs) Free x64
Built by: 9600.17630.amd64fre.winblue_r7.150109-2022
System Uptime:0 days 23:48:22.265
*** ERROR: Module load completed but symbols could not be loaded for pci.sys
Probably caused by :pci.sys
BugCheck 9F, {3, ffffe00035d8e060, ffffd00020770960, ffffe0003ffed010}
BugCheck Info: DRIVER_POWER_STATE_FAILURE (9f)
Arguments:
Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
Arg2: ffffe00035d8e060, Physical Device Object of the stack
Arg3: ffffd00020770960, nt!TRIAGE_9F_POWER on Win7 and higher, otherwise the Functional Device Object of the stack
Arg4: ffffe0003ffed010, The blocked IRP
BUGCHECK_STR: 0x9F
DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT
PROCESS_NAME: System
FAILURE_BUCKET_ID: 0x9F_3_wificlass_IMAGE_pci.sys
CPUID: "Intel(R) Core(TM) i5-4300U CPU @ 1.90GHz"
MaxSpeed: 1900
CurrentSpeed: 2494

Processor may be overclocked!
Expected Frequency: 1900
Actual Frequency: 2494
Overclock Ratio: 1.31263

BIOS Version 3.11.0450
BIOS Release Date 11/19/2014
Manufacturer Microsoft Corporation
Product Name Surface Pro 3
??????????????????????????????????????????????????????????????????????????????????????``



3rd Party Drivers:
The following is for information purposes only.
Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.

Code:
**************************Wed Mar 18 14:00:15.208 2015 (UTC - 4:00)**************************
PxHlpa64.sys Tue Apr 24 13:26:29 2012 (4F96E245)
intelppm.sys Thu Aug 22 04:46:35 2013 (5215CFEB)
iaLPSS_GPIO.sys Tue Sep 24 10:39:05 2013 (5241A409)
iaLPSS_I2C.sys Tue Sep 24 10:39:11 2013 (5241A40F)
TeeDriverx64.sys Wed Nov 27 12:56:32 2013 (52963250)
savonaccess.sys Tue Feb 18 11:02:49 2014 (53038429)
RTKVHD64.sys Wed Mar 12 11:14:24 2014 (532079D0)
SurfaceDisplayCalibration.sys Fri May 2 15:16:48 2014 (5363EF20)
SurfaceAccessoryDevice.sys Fri May 23 00:54:43 2014 (537ED493)
TrueColor.sys Tue Jun 17 01:57:42 2014 (539FD8D6)
msidriver.sys Wed Jul 16 10:13:15 2014 (53C6887B)
SurfacePciController.sys Sat Sep 27 06:32:23 2014 (54269237)
iwdbus.sys Fri Oct 3 20:31:12 2014 (542F3FD0)
igdkmd64.sys Tue Nov 18 22:51:21 2014 (546C13B9)
SurfaceCapacitiveHomeButton.sys Tue Nov 25 14:47:32 2014 (5474DCD4)
SurfaceIntegrationDriver.sys Tue Dec 2 00:03:51 2014 (547D4837)
wificlass.sys Fri Dec 12 19:51:36 2014 (548B8D98)
mrvlpcie8897.sys Mon Dec 22 18:20:52 2014 (5498A754)
SurfacePenDriver.sys Thu Jan 8 00:02:06 2015 (54AE0F4E)
swi_callout.sys Mon Jan 19 08:36:53 2015 (54BD0875)
??????????????????????????????????????????????????????????????????????????????????????``
**************************Thu Mar 12 11:46:11.124 2015 (UTC - 4:00)**************************
SurfacePenDriver.sys Fri Oct 24 20:02:02 2014 (544AE87A)



http://www.carrona.org/drivers/driver.php?id=PxHlpa64.sys
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=iaLPSS_GPIO.sys
http://www.carrona.org/drivers/driver.php?id=iaLPSS_I2C.sys
http://www.carrona.org/drivers/driver.php?id=TeeDriverx64.sys
http://www.carrona.org/drivers/driver.php?id=savonaccess.sys
http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
SurfaceDisplayCalibration.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
SurfaceAccessoryDevice.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
TrueColor.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
msidriver.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
SurfacePciController.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=iwdbus.sys
http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
SurfaceCapacitiveHomeButton.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
SurfaceIntegrationDriver.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
wificlass.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=mrvlpcie8897.sys
SurfacePenDriver.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
swi_callout.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
SurfacePenDriver.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.

Read other 4 answers
RELEVANCY SCORE 66

Occasionally during Sleep Mode, the laptop restarts for unknown reasons. But I just noticed that it has restarted when I log in.I'm not sure whether this is caused by background updates of Windows 10, because I don't see a screen with updating or anything. AFAIK, the random restarts happened when the laptop ran on battery mode, but maybe that happens by accident.I already configured in Energy Manager that the hard disk never gets turned off, but that apparently doesn't work. What suggestions do you have to solve this random restart issue, without disabling sleep mode after X minutes?

A:Yoga 910 sometimes restarts during sleep mode

Windows will not update while in sleep mode, since your system is effectively turned off, so that is not the issue. Normally when you system is in sleep mode for a while, it eventually goes into hibernation (writes the data from memory to the hard drive) and shuts off.   This is to preserve the battery, and to prevent data loss should the battery die. The data is written to a hidden file on the root of the C:\ drive called hiberfil.sys, which is usually pretty large, about 6GB or so, and sometimes that file gets corrupted, and cannot be read when you try to resume, and thus the laptop reboot since it has no saved state from which to resume.     To fix that problem, you need to disable hibernation, and then re-enable it by following the steps below.. Disable/re-enable hibernationRight Click on Start and select Command Prompt (Admin)In the Command Prompt (Admin) window, type:  powercfg.exe /h offIt will take a minute or so for the command prompt to return as it deletes the existing hiberfil.sys fileOnce the prompt returns, type: powercfg.exe /h onThe prompt should almost immediately return, and the new hiberfil.sys file has been created.Close the Command Prompt (Admin) window Hope that helps. Cheers,

Read other 1 answers
RELEVANCY SCORE 66

On windows 8.1 updates up to date as of a couple of weeks ago.

Sometimes when it's time for the computer to shut down and sleep on the auto timer it clicks off and resets instead of sleeping.

Only started happening the past week or so.

Any ideas?

A:Computer restarts instead of going into sleep mode

Try Restoring to an older date, prior to this starting to happen.

Read other 1 answers
RELEVANCY SCORE 65.2

When I place the laptop in sleep mode (regardless of method of doing so), it restarts after coming out from sleep mode. Any sugestions for how to correct this would be appreciated.

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RELEVANCY SCORE 65.2

hi, since a few days ago i have this weird problem, my latpop Y50-70 restarts everytime it enters sleep mode and I want to wake it up.I have windows 10 installed and I've uptated all the drivers.any solutions?

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RELEVANCY SCORE 65.2

Hello all,

I would just like to start off by saying that this is my first post. So, thank you in advance for taking the time to read this.

As the title suggests, I am having issues waking my computer. I have read through numerous threads with this same problem, but none of them seem to be having the same issues as I'm having.

Upon trying to wake my computer from sleep mode (forced sleep mode), it will either freeze and has to be reset or it has already reset itself and is sitting on the start up screen where it says something like, "Continue with previous Windows session," or "Reset and start a new Windows session."

If I choose "Continue with Previous Session" it says, "Loading Windows," but before it gets to the username welcome screen it freezes and has a blinking hyphen in the top left corner of the screen. When this happens I need to reset my computer yet again and choose the "Reset and start a new session" option.

Any ideas what might be happening? I have updated my drivers and checked my ram with Windows Memory Utility.

Oh, and just today I was testing Sleep Mode. I put the monitor to sleep but couldn't wake it back up either. I could hear the computer running but the display would not turn on. So yet again, I had to reset the computer. Not sure if this was a coincidence or if it is related (which I'm thinking it is).

Now just some FYI's:

I can only use forced sleep mode because from day 1 of building t... Read more

A:Windows 7 Restarts from Forced Sleep Mode

Do you still need assistance with this issue?

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RELEVANCY SCORE 65.2

After a recent clean install on a new SSD connected with ESATA rear port(and powered by a usb adapter),
ive been having this problem.

I'm running Windows 7 64 bit Professional w/ SP1
Keep in mind this computer has no internet so the only update ive installed was SP1 standalone installer. No updates past SP1....I've looked into the hotfixes and none of them seem like they would fix this specific problem.....

I leave the computer overnight

I hit the mouse or keyboard to wake the pc up.

Everything seems normal, The login screen comes up and it says locked. I type password.

As soon as i click to open a program or anything. Windows freezes and Restarts within 10 seconds. ( restart cycle, 1. Bios Splash screen 2. esata connected drives are shown 3.Resuming Windows 4. Login screen - locked)

I've noticed that instead of "Starting Windows" is says "Resuming Windows" while it restarts.

I've tested to see if a document stays open after restart and it does. So realistically the sleep is working.

It's not a major problem. It's just been annoying me for awhile. My old install did not restart itself after resuming from sleep.

I can say one thing, it's not the bios ( i did some research on the settings)
The bios is set to S3 (suspend -to - ram)
Power Settings are
Allow hybrid sleep (on)
usb selective suspend (enabled)
hibernate (off)
turn off hard disk after (20 mins)
require a password on wakeup (yes)
allow wake timers (enabled)
put the computer to sleep ... Read more

A:Windows 7 64 bit restarts after resuming from sleep mode

Very odd. Do the event logs reveal anything?

Read other 9 answers
RELEVANCY SCORE 65.2

My computer has been little weird lately. When I'm doing almost nothing, and computer is basically under 0% stress ( reading FB for example ) it's okay, but soon as I start some program, and the computer goes under stress ( fans start to go faster ) it kind of 'freezes' for sec, then continues.

This hasn't really bothered me so much until today.

I Was playing League of Legends and the game ( match ) was loading. My fans were running very lightly, even thought it was loading ( I have putted the fan speeds to slowest from Asrock autotuner about 3 months ago, not a one problem has occurred until recently this weirdness ). Anyway the moment when the match was about to start, first my fans went crazy, then the screen went black, fans slowed down, and it said " computer going to sleep " or something. Then few seconds later it shutdown and restarted. This same thing happen'd 2-3 times in row, when I was trying to get back to the game. Now I'm here writing this and running a virus check. It seems like it doesn't crash until I open up some heavy program.

Anyways, I got some Minidumps. I'm hoping you could analyze them and check if you can find any reason for this.

My specs are in my profile.

Thanks in advance !

- BenQ

A:Computer goes into sleep mode, then immediately restarts.

I can't read rar. It does sound like a overheating problem. Use a program like this.
Open Hardware Monitor - CNET Download.com

Remove the over clock and see if you still have the same problem.

Read other 7 answers
RELEVANCY SCORE 64.4

I have WinXP and my computer restarts or enters sleep mode (if sleep mode: computer can not be 'woken' from sleep) with out warning every 15 mins.

Also when it restarts it comes up with 'Windows Has Recovered from a serious error' with some files that are effected...

I have been told it could be the RAM...

Any Help?
 

A:XP - Windows restarts or enters sleep mode without warning

Hello Adam. It appears to be a Power Management issue in Windows XP. In that case, you might find the following article useful.

Configure Windows XP power management

Hope that helps.

-- Goku
 

Read other 2 answers
RELEVANCY SCORE 64.4

Whenever I put the screen down for the night, or after classes, when I open it up again, it informs me of an automatic restart due to a problem it has encountered with files in the Minidump folder and a Local sysdata.xml file. I have attached the file.

A:BSOD after sleep mode. Constant restarts after hibernate.

Please check to ensure that you have ALL available Windows Updates. It may take several trips to get them all.

Please uninstall the MotionInJoy program and physically remove the controller from your system (it's blamed in 2 of the memory dumps).
The xusb21.sys driver that dates from 2009 is known to cause BSOD's in some Windows systems. Unfortunately, there is no update available for this driver - so the only "solution" is to get another later-model controller (with the xusb22.sys driver).

Please uninstall the Paragon Software Group Apple Partition Map Driver as it is blamed in 2 of the memory dumps.

If all of this doesn't stop the BSOD's, please run Driver Verifier according to these instructions: Driver Verifier Settings

Analysis:
The following is for informational purposes only.

Code:
**************************Tue May 13 02:46:54.447 2014 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\051314-14406-01.dmp]
Windows 8 Kernel Version 9200 MP (8 procs) Free x64
Built by: 9200.16628.amd64fre.win8_gdr.130531-1504
System Uptime:0 days 7:23:45.189
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by :ntkrnlmp.exe ( nt!KiSwapContext+76 )
BugCheck 9F, {4, 12c, fffffa8010d554c0, fffff880009f4810}
BugCheck Info: DRIVER_POWER_STATE_FAILURE (9f)
Arguments:
Arg1: 0000000000000004, The power transition timed out waiting... Read more

Read other 1 answers
RELEVANCY SCORE 64.4

Hello All,  I really hope someone can help me with my issue as i have tried calling HP support but i keep getting bounced around which is really disgusting. I have an Elitebook 9480m which i recently purchased. I noticed when i put the laptop to sleep it works fine BUT when i try to wake it up, it automatically reboots which is annoying. I need help on this.  Thanks 

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RELEVANCY SCORE 64.4

Hello and sorry for the intrusion or any inconvenience.

I am running a "Windows XP home edition version 2002" Intel(R) Pentium(R) 4CPU 2.80GHz, 2.00GB of RAM

The problem persists after a while on the computer. My computer restarts, and/or freezes and sometimes when I try to restart my computer screen acts as if it is in sleep mode and never turns on, only after a while that I have my computer off does it start normally. Only recently have I had this problem where my anti-virus doesn't want to start up. Also when I tried to run a "GMER Rootkit Scan" my computer automatically restarted itself, so I can't do one.

I have a windows XP installation disk, would you recommend me to send my computer to a fix shop?

_________________________________________________________________

DDS (Ver_09-12-01.01) - NTFSx86
Run by Brian at 11:46:39.64 on Tue 01/19/2010
Internet Explorer: 8.0.6001.18702 BrowserJavaVersion: 1.6.0_17
Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.2047.829 [GMT -8:00]

AV: PC Tools AntiVirus 6.0.0.19 *On-access scanning enabled* (Updated) {832E7172-E406-4bb2-8B19-6D29F2C93A98}

============== Running Processes ===============

C:\WINDOWS\system32\nvsvc32.exe
C:\WINDOWS\system32\svchost -k DcomLaunch
C:\WINDOWS\system32\svchost -k rpcss
C:\WINDOWS\System32\svchost.exe -k netsvcs
C:\WINDOWS\system32\svchost.exe -k NetworkService
C:\WINDOWS\system32\svchost.exe -k LocalService
C:\WINDOWS\system32\spool... Read more

A:Windows XP (restarts,freezes, screen in sleep mode)

Hi,

Please do the following:


Download ComboFix from one of the following locations:
Link 1
Link 2

VERY IMPORTANT !!! Save ComboFix.exe to your Desktop

* IMPORTANT - Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. If you have difficulty properly disabling your protective programs, refer to this link here Double click on ComboFix.exe & follow the prompts.
As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.
**Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.


Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:


Click on Yes, to continue scanning for malware.
When finished, it ... Read more

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RELEVANCY SCORE 64.4

Hello this is my first post and I'll try to describe the issue best I can

Specs:
Processor: Intel(R) Core(TM) i5-2500K CPU @ 3.30GHz (4 CPUs), ~3.3GHz
Memory: CORSAIR VENGANCE 2X 2gig 1600mhz ddr3 2 X 4gig 1600mhz ddr3 1.50v = 12gig of Ram
Video Card: Powercolor Radeon HD6950
Operating System: Windows 7 Ultimate 64-bit
Motherboard: Asus P8P67 R3 Socket 1155 USB 3.0 Bluetooth 8 Channel Audio ATX Motherboard
Power : Antec TruePower New 650W Modular PSU
The Issue started to happen after adding more Ram (extra 8 gig of ram on top of 4) and Replacing Fried GPU (ASUS HD 6850 )
all at the same Time)
so what happens? when I turn on the PC it switches off after 3 seconds (blank screen) I repeat the process 1-3 times (for some reason its random. Rarely it switches on straight away)
like 1 in 10 I'll get message that that over clocking failed on top of that (everything is on stock settings) mostly after sleep mode

after all of that to proceeds to boot and everything works fine. it does not stop me in normally using the machine but its definitely annoying and I would like to fix it since I'm not planing on reinstalling system from scratch anytime soon
 

A:Solved: constant restarts reqired after sleep mode

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RELEVANCY SCORE 64.4

Hello.

After upgrading from windows 8 to windows 10, the laptop wont wake up correctly and just restart.

I have an Asus Q551LN

* Upgraded the latest drivers of everything, including the intel hd graphics, the same with the nvidia integrated ones and then downgraded.
* I did a clean install of my OS.
* Checked and settled many options in the power management, recommended from other users/forums/etc.
* Disabled and Enabled again the Intel Management Engine
* Flashed new BIOS firmware.

Nothing worked for me.

If someone can help me clarify the problem, I would be very grateful.

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RELEVANCY SCORE 64.4

I have been having this issue that my PC keeps going into sleep mode at random time. It could be in the middle of a game, or watching a movie, surfing the web, or when I am not doing anything on it. Sometimes its an hour between sleep modes, and other times 2 days. I have disabled the sleep mode function in Windows 7 Power Management section. I recently upgraded my tower and motherboard, and also performed a fresh install of Windows 7 after formatting the HD. I have googled the issue and only keep finding answers such as turning it off in power management section or maybe temperature related issues. I use Speedfan and monitor my PC at all times, the only thing that get high temp is my GPU and that hit a max of 74 C, CPU hit a max of 54 C and mainboard and HD only 35 C. Its really starting to get annoying and would like to find a solution. My PC specs are listed below. Any help will be greatly appreciated. All drivers are up to date.

Tower : Cooler Master Cosmos II Ultra Tower
CPU: QuadCore Intel Core i7-2600K
Mainboard: MSI Z77A-G43
GPU: Gigabyte GTX 770
HD: OCZ-AGILITY3 120GB SSD, ST1500DM003-9YN16G 1.5 TB, WDC WD10EACS-00ZJB0 1TB
RAM: G.Skill RipjawsX DDR3-1600 DIMM 8GB
 

A:PC going to Sleep Mode randomly.

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RELEVANCY SCORE 64.4

Hi friends,I am facing a serious problem.I have 4 computers in my office.Out of 4,3 of them has a problem for the past 2 months.They all run windows 7.

They keep working for about 30 mins to 1 hour after which they suddenly goes into power saving mode.The monitor goes dark but the CPU light and the fan still work.Then after 10-20 seconds it automatically restarts.

When logging in after the restart,It shows "The system has recovered from a serious error".This happens every 30 mins and for these 3 systems.(I bought it from the same shop last year),But the other one works perfect for about 4 years.

Due to this problem,I am losing out office files and work of other guys.

I have tried cleaning the fan,sink and even reinstalled a fresh copy of windows 7.Still the problem persists.

What could be the problem? I will be very happy if this problem is solved.

A:Windows 7 PC Randomly Goes into Powers saving Mode & Restarts

What it the make and model of these computers?

How do you have the Power Option in the Control Panel set?

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RELEVANCY SCORE 63.6

    My Pavilion 550 desktop running Windows 10 Home randomly goes into a sleep or hibernate mode.  The display goes blank and the power button stays lit.  It does not respond to the mouse or Enter key, any other key on the keyboard, except for the Sleep button.  If the Sleep button is pressed, the power lite stays on, but the disk drive stops spinning (an audible change).  After the disk drive stops spinning, when I press the Enter key, the display comes back in about 5 seconds.  However, that's not the end of the problem.  Many times, within a minute, the computer goes back into the same sleep/hibernate mode.  It's unpredictable.  Most of the time I power it off and leave it alone for several hours. Then I restart it and it runs "normally" until the next episode.    I keep all the device drivers updated and run Norton AV continuously. I scan the entire computer about every 2 weeks.  This has been going on for about 2 months now.  I also own a Lenovo H416 desktop running Win 10 and it has none of these problems.  This Pavilion 550 is by far the worst computer I have ever owned since the first PC I bought in 1996.    If you don't have any fix for this besides "update the drivers", then I want to return this pile of junk and get my money back.

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RELEVANCY SCORE 63.6

i have a hp pro 3500 with a i5 3470 with a 750 corsair psu. msi 1070 ti duke graphics card. and not all the time but sometimes when i wake up in the morning. my pc will be off until i press the power button then my pc shows my login screen. after that it never goes into any type of sleep mode or hibernation. i have all settings to off in power options. also added System unattended sleep timeout to Power Options and made it 9999 minutes.
my other issue i was having is 1 256gb ssd will cause my pc to freeze up randomly. but another one wont that one is a 120gb ssd same brand. and the same ssd that freezes my pc wont freeze up any other pc. so im wondering if my board isnt messing up i also changed out my psu from a 850 watt tough power 80+ gold to the 750 watt gold rated one. so im not sure whats going on any help is well appreciated and im here cause i watch Carey Holzman all the time. and i also wiped both ssds and installed windows 10 fresh and eventually starts doing the same thing.
 

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RELEVANCY SCORE 63.6

G'day,

As the title says, my computer monitor goes into sleep mode randomly. Over and over again. The only way that I can get my monitor to work again -for a brief moment of time) is to turn the monitor off and on again; But, even when I do that, the monitor flickers a little, as if it's getting close to shutting down again - struggling to stay on.

Just to say about wiring: everything is connected and properly turned on. I have not changed settings to my monitor, although I have put it through an Ad-Aware 2008 scan a day before it went down.

Any help would be greatly appreciated.

- Kelly Chartier
 

A:My monitor goes into sleep mode randomly...

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RELEVANCY SCORE 63.6

Hello, Ill start with my cpu setup

windows xp home
Asus AV78X Deluxe Mobo
Asus 380w power supply
AMD 2500+
1 gig ram
80 gig primary hd
120 gig secondary
gf3 ti4200
audigy 2
sony cd burner
tdk dvd burner
service pack 2
all win updates etc..

My computer will randomly go into sleep/suspend mode. The fans continue to run as normal, but my screen light goes from green to yellow w/ the screen going black. The only thing i can do is reboot. Im not sure what mode this is because ive never really bothered with any of the power saving options in windows. Anyways it started doing it around the time i updated to sp2, It would basically go into sleep mode if i wasnt active(although i had all power saving options off) and not come back. I installed the latest video drivers and it seemed to take care of it. Recently however i have been trying to run Counterstrike:Source and has continued to crash to this screen/mode once again. Sometimes now i cant even boot up because it goes to this screen right before it goes to the windows xp screen. I then have to run safe mode once, shut down, then reboot windows and its fine.

From what ive read on the internet it sounds like a power issue. as of now i dont have my 120 gig hooked up, and it still does it. Ive tried other monitors and it does the same thing so im ruling out that. Any help will greatly be appreciated. Think its my vid card? others? thx again

hood
 

A:CPU randomly goes into sleep mode, and wont come out

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RELEVANCY SCORE 63.6

Just about a week ago my monitor started acting weird. i would be playing counter strike and it would say my computer was going into sleep mode and then it would shut off. i tried turning it back on and off, moving my mouse, hitting the power button on my pc, and nothing would wake it back up. the only way i could get it to turn back on was by restarting. ive only notice this happening while playing CSS, and it happens on vista and xp. im assuming it would be my video card since it only happens under certain circumstances but i want to make sure. i just RMAed this card and got the new one not even 3 weeks ago and i would hate to have to pay shipping fees on it again.
 

A:Monitor randomly going into sleep mode.

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RELEVANCY SCORE 63.2

Hi! I am new to the forum but I hope that you will help me with my BSOD problem.
Last week I got the first BSOD when I was working and testing VB/macros in Excel, and the laptop (Asus U46S SSD) restarted itself afterwards. The same thing happened this week, but now as it was when coming out of sleep mode the bluescreen came.
From the instructions on how to post the BSOD threads, these are the info files:
Attachment 230449
I apologize that the text in the files are in Norwegian, but I did not manage to change the installed OS language.

Thank you for this lifesaving forum.
Best regards,
Vega

A:BSOD d1 when coming out of sleep mode, + possibl excel. Lapt restarts.

Welcome aboard, Vega.

► Your webcam is somehow behind the crashes.

Code:
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck D1, {fffff8800ac0cf2c, 2, 8, fffff8800ac0cf2c}

Probably caused by : usbvideo.sys ( usbvideo+4f2c )

Followup: MachineOwner
---------
You may either use any third party program to run the cam, or How to Reinstall Usbvideo.Sys | eHow.com is some instructions to reinstall it.

► Another thing is your nvidia display driver.

Code:
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 9F, {3, fffffa8009874a20, fffff8000454b4d8, fffffa8007685cf0}

Unable to load image \SystemRoot\system32\DRIVERS\nvlddmkm.sys, Win32 error... Read more

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RELEVANCY SCORE 63.2

For the last few days anytime i try to put my laptop into sleep mode it just randomly resumes on its own for reasons unknown its kinda bothers me because I like to put it in sleep mode at nights so I can resume my stuff in the morning but its just kinda annoying me can anyone help me with this? it happens with the charger in or out doesnt matter.

A:laptop randomly resumes on its own when i try to put it into sleep mode

Hello Khanster, and welcome to Vista Forums.

Double check each item in this tutorial to see if it can help you find out what may be waking your laptop up.

Power Options and Sleep Mode Problems

The usual culprit is the "Allow to wake computer" settings in the network adapter's Power Management properties in Device Manager.

Hope this helps,
Shawn

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RELEVANCY SCORE 63.2

Hello!
I have built my own PC, but for the past couple months (since I have built it), it blue screens after sleep mode and freezes randomly during the day. I have run sfc /scannow, run a memtest, and done all 3 chkdsk runs, nothing came up. I did do a debug on the latest minidump file, and I am not sure, but here might be some useful information on it that I do not know what to make of.

DEFAULT_BUCKET_ID: WIN7_DRIVER_FAULT

PROCESS_NAME: svchost.exe

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: nt

IMAGE_NAME: memory_corruption

Thanks for all the help!

A:BSOD after sleep mode, Freezes randomly during the day.

Blue Screen of Death (BSOD) Posting Instructions

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RELEVANCY SCORE 63.2

When I first upgraded my spare desktop to Windows 10, all was well, so I put it to sleep and did some work on my laptop. About an hour later, I noticed that the desktop woke up by itself. I just shrugged it off, thinking that I may have brushed the keyboard accidentally. Well, it also occurred in the middle of the night that same day.

Last night, my laptop woke itself up from sleep mode. (I have my laptop connected to my TV, so the screen is always opened) around 3 AM.

I never had this problem with Windows 7. Is this happening to anyone else, or is it just me?
 

A:Windows 10 randomly waking up from sleep mode

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RELEVANCY SCORE 63.2

i have a lenovo Flex 3-1570 that is randomly going into sleep mode when i try to use it. It is not overheating and i can not find anything wrong with it. I have updated all my software and that did not fix it. need help ASAP

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RELEVANCY SCORE 63.2

I've been noticing that my computer is randomly snapping out of sleep mode after a few hours.

I'm positive that I'm not bumping into the mouse or anything to accidentally wake it as I make sure to turn my wireless mouse off once I've finished a session on the computer. and often times the computer will wake in the middle of the night. I will select sleep mode before going to bed and when I wake up it will be running like normal, I'm really not sure what is causing this problem so if anyone has any suggestions that would be great.

A:Computer randomly wakes from sleep mode

Click the start orb and type device manager. When it shows up in the search results, press Enter.Locate your network adapters and double-click on the first one. Go to the Advanced tab. Scroll through the list and look for any "Wake on..." or "WOL" entries. Make sure they are disabled.Do this for each network adapter.Let us know if anything changes.

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RELEVANCY SCORE 63.2

Hello Everyone. I have a 32bit vista system that when I close the lid the computer goes into hibernate mode. I've noticed, for the last 2 weeks or so, that when I come back to the computer later it will be in sleep mode instead. Any info on how I can fix this would be appreciated! Thanks!

A:Computer hibernates then randomly goes into sleep mode

Welcome
Lets test, if you are in any power mode savings setting, reset. Use step 2 in this tutorial. In addition read the entire tutorial to give leads on other potential causes
Power Options and Sleep Mode Problems

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RELEVANCY SCORE 62.4

No - "Sleep Mode" is not set to activate on my pc

No - My computer is not set to automatically shut down

I do not have any viruses on my pc, I never visit malicious websites. I have AVG and Malwarebytes on my pc.

The issue started about a hour ago, it has happened twice since. I have not experienced any issues with my pc since I built it over a year ago.

Edit: This isn't a BSOD. It just shuts off no blue screen. The computer is still on, but it's almost as if it's in sleep mode.

A:Computer Randomly Shuts Down Into Sleep Mode but Can't Wake Up

Code:
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 116, {fffffa8011a544e0, fffff88005e1bf38, ffffffffc000009a, 4}

*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : nvlddmkm.sys ( nvlddmkm+7a3f38 )

Followup: MachineOwner
---------
Jarrod,

Please reinstall the video drivers, but follow these steps exactly:

NVIDIA Drivers - Avoid Problems

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RELEVANCY SCORE 62.4

My computer randomly crash when i sleep the computer. normally, it should sleep and the power light should be off in 30 seconds, but when it crash, it takes 5 minutes and finally the computer shutdown instead of sleeping.

And the problem is... i can't have the screenshot of my bluescreen because it always happened when the screen is off....

if i opened memory.dmp with windbg ,it sayd "memory corruption"..... Here is my debug file generated by SF, i opened it with windbg(64 bit) and it says "Probably caused by : ntoskrnl.exe ( nt+5a440 )" it seems a system application ,how could i solve it?

A:Windows 8 crash randomly when entering sleep mode

Same problem here but I leave mine on but when screen goes off windows BSOD.

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RELEVANCY SCORE 62.4

Hello Everyone, I have a customer who has a Dell Inspiron 1545, and it goes to sleep randomly.

Here is what it is doing:

When typing a document in Microsoft Office, Word Document, and even Notepad the computer will power down into sleep mode

It won't lose it's data, but it won't let you boot up for a little bit either.
It will boot back to a login screen then your right where you left off
Doesn't take a long time for it to happen either


While hosting a presentation user was able to stay on for 1.5 hours with no trouble, much longer than typing a word document would have allowed
Computer will cut off on battery, or while plugged in


I'm not sure what's causing the issue, but here is what I have done

Taken the laptop apart, and blown it clear of all dust (very little in there)
Ran Disk Cleanup (Despite thinking it's hardware related)
Checked that the Power plan was optimal
Scanned for Viruses



Anyone have suggestions?
Thanks

A:Dell Inspiron 1545 Goes into Sleep mode randomly

You won't believe what I'm about to say, but ask your customer if he/she has a magnetic wrist band on the left hand. DELL laptops have a sensor on the left side - and if you touch it with a magnet the result will be the sleep mode without any obvious reason. So naturally there would be no trouble with showing a presentation since in that case you hardly touch your laptop.
I had the same problem and I was completely sure there's something very wrong with my very new laptop. Turns out my computer was just fine. Now I'm sitting with the same wrist band on my right hand and everything is fine.

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RELEVANCY SCORE 62.4

Hello, I have Windows Vista Home Premium 32 bit installed on my Dell XPS M1330. The problem I have is extremely annoying and I have no idea how to solve it. Many times when I try to take my laptop out of sleep mode it turns on (fans are on, CPU is running etc.), but I get a black screen. No matter what I press, nothing happens, so I have to shut the computer off (by pushing the power button) and turn it back on. Then I get the Blue Screen (where it asks you if you want to turn on Windows normally etc.)

However, this does not happen every single time I put my laptop into sleep mode because sometimes it will come out of sleep mode just fine.

Please help me find a solution to this problem! Thanks!

Some Additional Info:
I don't have any USB devices attached to my laptop when this occurs nor do I have any automated tasks scheduled.

A:Laptop randomly crashing after entering sleep mode. Please help!

Hallo tcc888, there is a great number of possibilities for the cause of sleep mode problems.
From what you have described a good place to start is to look for chipset & graphics driver updates also if you click on the link i have attached it this tutoriaal will help you work through the process of elimination.

Power Options and Sleep Mode Problems

I hope this is of some help

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RELEVANCY SCORE 62.4

Recently I've noticed that my laptop has been shutting itself down after I put it to sleep. Usually when I'm about to call it a night, I put it to sleep as well. Sometimes when I wake up in the morning I see that it's shut down so I have to turn it back on. Then I see a warning that it was shutdown improperly.

I have run memory and processor tests and neither have come up with any issues. My latest theory was that iTunes was causing the issue. I use an airport express router which allows me to use AirPlay to stream from iTunes to my stereo. I was under the impression that this could be the issue because I noticed a correlation, so I began quitting iTunes before I put the machine to sleep. This seemed to fix the issue but a similar issue has returned. Although this doesn't happen as frequently, sometimes when I put the system to sleep it takes a long time or just freezes up. Also sometimes after the delay it will sleep only for a few seconds before waking itself back up.

I have no idea what to check at this point. The last thing I did to it was upgrade it to an SSD in mid-December of 2011. Before that I upgraded the RAM in the summer of 2011 but that's it. It's pretty heavy (Alienware m15x) so it sits in my desk for the most part and I use my iPad instead during my classes.

If needed, I can upload any crash info as requested. The system specs are what I have listed as my configuration

A:Laptop shuts down randomly or freezes while in sleep mode

Shutdowns during sleep are usually blue screen crash related and specifically 0x9f. Try updating the airport express router drivers as they may be the culprit if they were in the past through iTunes. If they are already up to date, re-install them using the following procedure in case they are corrupted.
Click Start Menu
Right Click My Computer/Computer
Click Manage
Click Device Manager from the list on the left
Find the device you are trying to uninstall by expanding the appropriate set of devices
Right click the device
Click Uninstall (do not click OK in the dialog box that pops up after hitting Uninstall)
Put a tick in Delete driver software for this device (if this option is available, otherwise just hit OK) and hit OK
Restart your computer
Install the latest driver for the device once Windows starts.

Alternatively:Login as an adminstrative user.
Click Start Menu
Click Control Panel
Click Hardware and Sound
Click Device Manager (the last link under Devices and Printers)
Find the device you are trying to uninstall by expanding the appropriate set of devices
Right click the device
Click Uninstall (do not click OK in the dialog box that pops up after hitting Uninstall)
Put a tick in Delete driver software for this device (if this option is available, otherwise just hit OK) and hit OK
Restart your computer
Install the latest driver for the device once Windows starts.

Also, please follow the http://www.sevenforums.com/crashes-d...tructions.html instructions in case there are... Read more

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RELEVANCY SCORE 61.6
A:Monitor randomly flickers to sleep mode and back while im working...

Some system details like the make/model of the monitor, the video card, and the version and patch level of Windows in use would be real useful here.
 

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RELEVANCY SCORE 61.6

Hello! I have a Windows 7 Home Edition computer that randomly wakes up from sleep mode without any user intervention. It occurs about 5 minutes from when I first put the computer to sleep, and it goes back to sleep after a few minutes. I'm worried I might have a malware infection that is causing this issue. What is causing this, and how can I fix it?

A:Windows 7 PC randomly wakes up from sleep mode with no user intervention

See if the info in the link below is useful to finding why, what and how to stop the problem.
How to Find Out What Woke Up Your Computer Last
 
You can check for malware and adware using the programs below.
 
Use CCleaner to remove Temporary files, program caches, cookies, logs, etc. Use the Default settings. No need to use the
Registry Cleaning Tool...risky. Pay close attention while installing and UNcheck offers of toolbars....especially Google.
After install, open CCleaner and run by clicking on the Run Cleaner button in the bottom right corner.
CCleaner - PC Optimization and Cleaning - Free Download
 
Download Malwarebytes' Anti-Malware from Here
Double-click mbam-setup-2.X.X.XXXX.exe to install the application (X's are the current version number).
Make sure a checkmark is placed next to Launch Malwarebytes' Anti-Malware, then click Finish.
Once MBAM opens, when it says Your databases are out of date, click the Fix Now button.
Click the Settings tab at the top, and then in the left column, select Detections and Protections, and if not already checked place a checkmark in the selection box for Scan for rootkits.
Click the Scan tab at the top of the program window, select Threat Scan and click the Scan Now button.
If you receive a message that updates are available, click the Update Now button (the update will be downloaded, installed, and the scan will start).
When MBAM is finished scanning it will display a screen that displays any malware that it has detec... Read more

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RELEVANCY SCORE 61.6

Hello all,

I've tried to troubleshoot this issue in which my laptop will enter sleep mode at random times. Strangely, it only happens when my computer is plugged in to the adapter. Looking in the Windows event logs showed that entering sleep mode was either caused by Event 37 (system is limited by firmware) or Event 42 (entering sleep because of the sleep button or lid). I have since installed every software update provided by Dell's website for my laptop model (Inspiron 7720), including the latest BIOS update, but the issue persists. After receiving the Event 42 warning in the log, I deactivated the power button in the power options for the current power plan, which only caused the system to freeze up entirely when it entered sleep mode again. The power light was still on, but the screen turned off and neither the touchpad nor the mouse nor the keyboard would wake the computer up. I've also tried using a different adapter with this laptop - a 90W adapter instead of the 130W one that came with the laptop - but this only prolonged the time it took for the computer to enter sleep mode again. I even deactivated sleep mode in the power options to ensure that this wasn't the cause. It will enter sleep mode regardless of whatever I'm doing, too - even while I was typing this post, the screen turned black and the power button began pulsing. The only way I can turn the laptop back on again is by closing the lid and opening it again, since for some reason pressing the power button wo... Read more

A:PC Randomly Enters Sleep Mode (Kernel Power Event 42)

Hi Fiero, Welcome to Forums.

Reason for the issue can be anything. Like a software which came pre installed on your laptop. Dell and other brands install their own power management tools.

You can goto advanced power management settings, look indeed for hibernate or sleep, change the 180 minutes into 0 for meaning NEVER.

If you find some software in your Control panel (add/remove programs) by Dell for power management. Try to uninstall it (Don't worry you can get it back from Dell site) and check.

Check for Keyboard/touchpad/mouse/DVD RW for "Allow this device to wake up the computer" at the "Power management" tab of respective hardware.

Keep us posted.

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RELEVANCY SCORE 61.6

My laptop would crash overnight while I am asleep every few days. I would have it be on sleep mode before I sleep, then the BSOD would be on when I wake up in the morning. Google Chrome or MS Words are usually the only programs that are open before I put the laptop to sleep. Unfortunately, I know nothing to very little about operating technicalities of computers. I would appreciate any sort of help!

EDIT: The attached file was not renamed to my user name. The second post is the attachment that has the name edited. Sorry!

A:BSOD computer randomly crashing overnight while in sleep mode

Oops, the attached file was not renamed. Here's the renamed file. Sorry about the double post.

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RELEVANCY SCORE 61.2

BSOD randomly on Dell Latitude E6430 when recovering from sleep mode. Sometimes boot image shows first.

A:BSOD randomly on Dell Latitude E6430 when recovering from sleep mode

I just saw a thread with the exact same problem. Was that you?

Generally, the first step is to ensure you have the latest device drivers (from Dell). Video is a prime suspect, although it could be others.

Product Support | Dell US

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RELEVANCY SCORE 59.6

Hi! I'm new here and I need some help! Yesterday I bought a manufacturer refurbished Dell Inspiration  14 (5447) and I found 2 small problems so far.
The first one: The laptop magically turns off. I mean it looks like it turns off but actually goes into sleep mode/standby when I try to move it somewhere. For example: If I put the laptop on my lap - the screen goes black. Now I can't do anything but to press the power button so I can turn the laptop back on. But wait! I have to stay still and not move the laptop in order to do so. No matter where I put the laptop. It goes into sleep/standby mode. Even I hold it in the air and move a little - BAM! Yesterday was ok but today the laptop started to turn off more often.

The second problem: This morning I noticed that when I turn the laptop on a message appears saying: "Checking media: Fail" or something like that then the laptop restarts. It does that 2-3 times before the laptop finally boots. It never happend before! 

Any sollutions ? Advice? Thank you so much! The laptops looks like is in warranty until 2018.
Laptop config:
i5 [email protected] 1.70Ghz
4gb Ram
Graphic card : Radeon R7 M260 2gb 

A:Dell Inspiration 14 (5447) - randomly turns off/standy/sleep mode when I move the laptop. Need help please!

Hi REINKAOSWOLF,
What is the current OS installed on the system?
Disable the sleep mode and check if the system goes to sleep when moved - Control Panel -> Power Options -> choose action for closing the lid - set it to do nothing. Then move the system and check if the display goes blank.
Keep the system on a flat surface and connect an external monitor. Swivel the LCD back and forth and check if the display goes blank on both internal LCD and the external monitor. 
Restart the system and press f12 key on startup - choose diagnostics. Let it run the diags and if you encounter any errors - make a note of the complete error and report the same to us.
Also, please click my DELL-username and write me a private conversation with the service tag and your contact details(Name and Email) for case records.
Keep us updated.

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RELEVANCY SCORE 56

Hello TechGuy forums!

Recently my custom build has started randomly going into some kind of sleep mode, probably caused by lack of video signal. The monitors report that they are entering power save mode and there's a loud crack from the speakers.

However, no input will ever wake it back up. TeamViewer reports the computer as online for a minute or so (but fails to connect) and then it switches to offline.

The problem seems to occur at completely random times. It has happened after half an hour of browsing the internet or two hours of gaming.

All the temperatures are OK (except for an "AUX" sensor that has been reporting insane temperatures since the first day) and I have made no hardware or software changes other than reseating my video card a couple of weeks ago.

So far I have ran FurMark, which got my GPU temperature up to 75 C with the case open and it all seemed stable and the Windows-based memtest, during which the PC crashed again while I was away.

The next thing I would do is try using the PC with one stick of RAM at a time and see if that solves anything, but I thought I'd post here first to see if anyone has had a similar experience or has any advice.

Specs (short version)

HD6870
FX-4100
2 x 4 GB Corsair
Sirtec 500W
ASRock 970DE3/U3S3
Dual monitors (DVI/VGA and HDMI)
Windows 7 x64

Thanks for reading!
 

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RELEVANCY SCORE 54.8

Hi,
I've had this problem intermittently on my laptop for the past 2 years however it has been occuring more often recently.

Basically sometimes when I click the sleep button on Windows 7, the screen fades to black as usual. However the fan keeps running (sounds like when it's on full load) and the power button light stays on endlessly. I always have to force shut it down and restart it.

What can be the issue?
Thanks.

A:Laptop freezes between entering sleep mode to being in sleep mode

Hi joseph10444.

Such a situation may occur when some driver (mostly the PnP device drivers depending on the ACPI configuration) fail to response within a stipulated time period during the power state change.

Let us see some data. Upload your MSINFO32.nfo file.
Click on the start button
Type "msinfo32" (without quotes) in the search bar of the start menu, click the resulting link. It will open the System Information window.
File>Save. In the "File Name" filed, put "MSINFO32" (without Quote), give the save location to desktop, and click the "save" button.
Give the time for processing, it will save a .nfo file on your desktop.
Zip it, and upload it following the instruction.
Upload the list of all the third party drivers Using NirSoft DriverView :
Download and execute Driverview
View > Hide Microsoft Drivers
Edit > Select all
File > Save Selected Items
In the Save dialog, Set the path to desktop, Put "Driverview" in the name field, and save.
Zip the .txt file and upload it.
Those files will give us a closer look to the issue.

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RELEVANCY SCORE 54.8

hai.. help needed.... i am having the exact problem as op.. when i press sleep button, screen goes black (as usual).. but fan, and other keyboard lights are still on... it just freezes... i have to force shutdown to again use my laptop...

i am attaching the msinfo32.nfo, driverview.txt...

and one more thing... i dont have problem of bsod... thanks..

A:Laptop freezes between entering sleep mode to being in sleep mode

Original Thread

Laptop freezes between entering sleep mode to being in sleep mode

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RELEVANCY SCORE 54.8

I just had the fan replaced, and now when I use F4 to put the laptop in sleep mode and then close the lid, it remains in sleep mode when I open the lid.  Same thing occurs when I close the lid (no F4) for sleep mode and then open the lid.  However, when I select Sleep on the Windows 7 Start Menu and close the lid, the laptop does resume when I open the lid. NOTES:- Before replacing the fan, I used F4 for sleep and resume, because when I close the lid I would sometimes find the fan running the next morning- BIOS is up-to-date- Keyboard and mouse are set to wake PC- Power Options Settings:   - Allow hybrid sleep set to OFF and Hibernate set to NEVER (As they always have been)   - USB Settings > Disabled USB selective suspend settings  (These were enabled) While this isn't a huge problem, I would like to have things working as before, preferably without having to go back to the Lenovo certified shop. Thank you in advance for your help. Jeff

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RELEVANCY SCORE 50

Every time i turn on my computer within 10 seconds it restarts and repeats the process. A box prompts up with an error report saying:

System has recovered from a serious error. I view the technical information it says:

C:\DOCUME~1\Owner\LOCALS~1\Temp\WERf7f2.dir00\Mini082010-01.dmp
C:\DOCUME~1\Owner\LOCALS~1\Temp\WERf7f2.dir00\systdata.xml

I click do not send two boxes have popped up indicating a problem they are:

The procedure entry point JS_IsDebuggerFrame could not be located in the dynamic link library Js3250.dlll
and
The instruction at 0x7c80c621 referenced memory at 0x00df0009. The memory could not be read.

Can some one please help me out here, much thanks; i am running windows xp

A:Computer starts up then restarts (Safe mode freezes)Every time i turn on my computer within 10 seconds it restarts and repeats...

Have you tried the Lask Known Good Configuration option?

I think it might be a Mozillla issue (damaged), calling for the uninstall/reinstall routine.

Louis

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RELEVANCY SCORE 49.6

When I leave my computer after a session, it automatically goes into sleep mode after a period of time and remains that way till I wake it up.

However when I manually put it to sleep ( via shutdown options) , it goes to sleep immediately but for only a while ( a few minutes) then it shows the desktop screen again. If I then leave it alone after it self awake , it goes back to sleep as described above.

Any idea why ?

Thanks

A:Auto sleep mode works but manual sleep does not

Hi,

Some softwares can stop the sleep request to work properly.

run cmd.exe as a admin (Click on start, type CMD, right click on CMD.exe and select run as admin)
then type the command
powercfg.exe /energy
This will generate a report that will show if any software is blocking the sleep request. Your next step would be to configure the software in control panel power options

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RELEVANCY SCORE 49.6

I have a W520 running Windows 7 Professional. Just recently, my laptop has been going into sleep mode after being idle for about 2-4 minutes (the time is not consistent). My power management is set to "high performance". Put the computer to sleep is set to "Never". The advanced power settings are:Sleep afterOn battery: NeverPlugged in: NeverAllow hybrid sleepOn battery: OffPlugged in: OffHibernate afterOn battery: NeverPlugged in: NeverAllow wake timersOn battery: DisablePlugged in: DisableDoes anybody have an idea of why my laptop goes into sleep mode after 2-4 minutes? Is this a software or hardware problem?

A:W520 entering sleep mode but sleep disabled in pow...

Hi KnightCa,
 
Welcome to Lenovo Community Forums!
 
I'm really sorry to hear that your Lenovo W520 goes into sleep mode even after it has been disabled in Power management.
 
Go to Control panel - - >Power Options - - >Change plan settings (Choose the Power plan that you have selected) - - >Change advanced power settings - - >Adjust the settings under sleep and display as shown below.
 

Also, try doing a windows update and reinstallation of Power manager in your system.
 
If the above said didn?t help, try doing a registry editing.
 
1. Open the Start Menu. 2. In the white line (Start Search) area, type regedit and press Enter. 3. If prompted, click on Continue in the prompt. 4. In regedit, go to: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Power\PowerSettings\238C9FA8-0AAD-41ED-83F4-97BE242C8F20\7bc4a2f9-d8fc-4469-b07b-33eb785aaca0\DefaultPowerSchemeValues.
 
5. Expand DefaultPowerSchemeValues and Click on the key that is for the Power Plan that you want to change the wait time (Refer the table below)
 
Spoiler (Highlight to read)
6. In the right pane, right click on ACSettingIndex (while on AC power) or DCSettingIndex (while on battery power) and click on Modify.
 
7. Choose Decimal, and type in how many seconds you want Windows to wait to go back to sleep automatically after an unattended wakeup.
 
Spoiler (Highlight to read)
8. Close regedit. 9. Restart the computer to apply.
 
 
Hope ... Read more

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