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Wired keyboard not working after Dell update

Q: Wired keyboard not working after Dell update

I have a new Dell Inspiron desktop running Windows 7 Pro with a wired keyboard that is now not working after Dell's update. Mouse is fine. I have an account password log-in and can't access anything because I can't type anything. Booting in safe mode does not work. Booting in the BIOS-- the keyboard is responsive. Not sure what to change or adjust to get the keyboard working.

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RELEVANCY SCORE 200
Preferred Solution: Wired keyboard not working after Dell update

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RELEVANCY SCORE 62.8

cannot enter characters to the login password.  The system boots but does not give an error message indicating the keyboard is not working.  The only light illuminated on the keyboard is a numeral 1 on the upper right edge of the keyboard. Is this an indication that the keyboard needs to be replaced or is it possible to have a bug? 

A:Keyboard wired stop working

Hi, First thing, please try a new set of battery. Regards.

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RELEVANCY SCORE 57.6

I have a Dell 7737 laptop and from time to time it develops a firmware glitch where random keys stop working for both BIOS Setup and Operating Systems. After such thing happens neither shutdown (Full shutdown / Fast Boot disabled) nor restart get the keyboard back to a normal state. At this point the only workarround is to disconnect the AC power cord and then either drain the battery or physically remove it.
This laptop's battery cover is not designed for daily removal and it is starting to get loose because of this BIOS bug.
I am running BIOS version A14 but this bug was present since I purchased the laptop with BIOS version A07. Sometimes I cannot even type my password because the random keys that stop working match those it uses.
Please Dell could you provide a BIOS hotfix for this annoying issue? 

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RELEVANCY SCORE 53.6

Rt7d40 dell keyboard

this is a wireless keyboard, its not the batteries, tried a bunch of diifferent workimg ones . had the keyboardfor about 3 years without a problem. i tried hitting green button on the back of the keyboard and the reciever. i had a virus that may have wiped out the driver. cant find properdriver. using on screen keyboard. any ideas? if you use vent or skype it will be easier cause i wont have 2 use this on screen keyboard. thanks

A:Dell keyboard not working

It's against the rules for us to help you out that way as far as I know it's supposed to be on here--I'm already on probation so I'm not going to mess with them lol.

Anyway, google "dell [model number here] drivers" should come up with something. Other than that I have nothing. Sorry.

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RELEVANCY SCORE 53.6

Hello,
I open the laptop yesterday and the physical keyboard does not working, no thing happen when I tap on any key of the keyboard. I have to use on-screen keyboard insteads. Please guide how to fix it.
Thanks

A:Dell XPS 13 keyboard nor working

Hi NGVAN2510,
What is the exact system model?
Does the system overheat? Is there any damage / liquid spillage on the system?
Does an external keyboard work fine?
Disconnect the adapter and battery and press and hold the power button for 30 seconds to release any static power. Then test the system with the adapter only / battery only.
Press and hold the fn key + power button to turn on the system and it should initiate the diagnostics - check for any possible beep codes.
Update the BIOS - enter the service tag and download the BIOS, update and restart the machine and check.
If the issue is not resolved, then download the service manual from the above link and open the chassis and reseat the keyboard cables and check.
If the issue persists, replace the keyboard. If a replacement keyboard does not resolve the issue, then the keyboard controller might have failed and the motherboard needs to be replaced.
Also, please click my DELL-username and write me a private message with the service tag and your Name for case records.
Let us know if you have any other queries.

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RELEVANCY SCORE 53.2

Hi my dell latitude d620 keyboard will not work properly. it is fine on the log in page but once i get to the desktop it stops working and all i get is a beeping sound as I press keys. have tried, rebooting twice, also removing battery, trying the fn keys, uninstalling/reinstalling keyboard drive, used external keyboard all to no avail, please please please help!
 

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RELEVANCY SCORE 53.2

I have a new Dell XPS 13 Linux edition (this one) and immediately installed Linux Mint 18 on it, wiping the Ubuntu 14.04 which was shipped with the it.
I am really confident with it, only the backlight for the keyboard is not working. I have a keyboard light symbol on my F10 key but when I press it, nothing happens. All other features and all other media controls/media keys/screen brightness keys work. When clicking the battery icon in the Linux Mint taskbar, I see 2 controls, one for the keyboard lights brightness and one for the screen brightness. When I drag those bars, only the screen brightness is working again.
I also see the settings in /sys/class/leds/dell\:\:kbd_backlight/ (I think that's the config folder for it). The brightness file in this directory contains "1", so as I understand this correctly, this should theoretically work.
As I noted before I immediately installed Linux Mint on it, so I can't say whether it worked before. And this is really the only thing which is not working on the laptop.
I have obviously checked that my ultrabook has backlights with the product number on its back.
Do you have some tips so I can get this to work? Thanks in advance!

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RELEVANCY SCORE 53.2

Hello folks this is my first post so bear with me please.I have a dell inspirion desktop at home,but yesterday the keyboard stopped working.The mouse is working fine,i have re installed the driver disk and everything was connected ok,ie joined the broken chain for the mouse,then added the pass code for the keyboard to work,but keyboard still not working.I have tried a plug and play keyboard but that does not work either,any help would be greatly appreciated thanks.
 

A:Wireless Dell keyboard not working

Did you get any keyboard to work on the computer?
 

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RELEVANCY SCORE 53.2

Hi, I have a Dell XPS 15 (L502x) laptop about 3 years old and running windows 7 ive noticed over the last week, sometimes when I'm typing some of the keys won't work and it's a pain because I have to use the onscreen keyboard at the moment the keyboard is working but at any time it will probably stop working again
 

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RELEVANCY SCORE 53.2

Just got this, its a nice keyboard, but i cant get the media keys to work... it is a USB keyboard, it types fine... but the play button, stop button, mute button, volume, home key, my computer key, all that stuff doesnt work. the model number is SK8135 and it looks like this...



 

A:Dell Multimedia keyboard not working...

Did you install the driver from the CD that came with the keyboard ?

If not go to the Device Manager,locate the keyboard and update the driver

using the CD.
 

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RELEVANCY SCORE 53.2

hi

i purchased a used dell E7240 and it was grade c so some issues.  the laptop works perfectly well apart from the keyboard.  it was a backlit.  i replaced with a non backlit and now the keyboard and touchpad do not work.  updated bios to latest and also windows 10 etc but nothing. 
i downloaded the drivers on the dell website but they fail immediately. 
it seems to be a known problem, DELL, how do i fix it, do i need to buy a new backlit keyboard?

i will try downgrading the bios next.

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RELEVANCY SCORE 53.2

I am having a problem with the USB keyboard and mouse. Simply they are not responding. However, I do not have PS/2 connectors. The desktop is frozen. I am willing to reformat the hard drive but I do not know how. Any feedback is welcome.

I've read it might have something to do with the lithium-ion battery, is this true? I have removed it, waited for 24hrs but still did not reset. Please help !!!
 

A:Dell XPS 400 USB keyboard and mouse not working

Zenos,

Thank you for responding. I have plugged in my flash drive in the front ports but there is no response. As far as the BIOS, I do not recall the settings however, all ports were working before so I assume the settings remained.
 

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RELEVANCY SCORE 53.2

Just got this, its a nice keyboard, but i cant get the media keys to work... it is a USB keyboard, it types fine... but the play button, stop button, mute button, volume, home key, my computer key, all that stuff doesnt work. the model number is SK8135 and it looks like this...

 

A:Dell Multimedia keyboard not working...

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RELEVANCY SCORE 52.4

I have Windows 7 Ultimate 64-bit OS. And I recently figured it out while playing game that my "up" key and "left" key cant work together and also various other combination such as cant press "q" while pressing any of the arrow key. Is it a driver or a device problem ?? Please help 

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RELEVANCY SCORE 52.4

My new XPS27 all-in-one has been excellent once a few kinks were worked out.  It comes with a Dell branded Logitech keyboard/mouse combination - model KM714.  There are multi-media keys accessed through the Fn button; things like play, pause, up volume, down volume, mute.  The Fn button also allows common Win 8 functions like search, charms bar, etc.
The Win 8 functions are fine, but the multi-media keys are not.  They are not operational.  Dell support had me update firmware, but still no luck.  They then sent me a new keyboard, same model.  Still no luck.
I'm wondering if anyone else with a XPS 2720 has a KM714 that works?  On Dell website, http://accessories.us.dell.com/sna/productdetail.aspx?c=us&l=en&s=dhs&cs=19&sku=332-1396 it actually doesn't list the 2720 as compatible.  Out of date information on a website would be nothing new; and seem peculiar that Dell would bundle an incompatible keyboard with a high end machine.
Anyone out there with a KM714 with similar problems?
Thanks all.

A:Dell/Logitech KM714 Keyboard Working with XPS 27 AiO?

So eventually, after just continuing to reinstall drivers, keyboard is finally controlling the media settings.  Went to a Microsoft store where they had XPS 27 on display and they suggested to just try all drivers until it worked.  I didn't approach it very scientifically unfortunately as did this a few times, but this last time, I reinstalled about 5 varying from chipset to video card and shazam.
Oh Dell, you backlog your orders, then seemingly rush out your builds with ancient drivers on board.  I had keyboard not work; I had touch screen fail; I loaded drivers that we 6 months newer than the ones installed at the factory...
What has happened to you Dell?  Anyway, my problem is over.

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RELEVANCY SCORE 52.4

I have a Dell Inspiron 1525. Yes, I know it is a very old model but it has served me just fine over the last few years until very recently when some of the keys are failing. There was a loud, almost constant buzzing sound in my laptop every time I worked on it so I took it to the repair shop where the engineer told me it is a problem with the fan. So he removed the keyboard to open and check the make of the fan and said a replacement fan will need to be ordered. While I am waiting for that to be done, he put the keyboard back in its place but some keys on it are not working. I came across the following posted here more than 3 years ago by the user HYLBJTO. I am reproducing it below because the problem I am facing with the keyboard is exactly the same as described by this user and the suggestion given to him by someone to fix the problem did not work from what I understand.

"I was reading an expired thread about issues with certain keys not working on a Dell Inspiron 1525. I have experienced what seems like the same problem: Certain keys do not work - but not the same ones as those in the older thread (w,d,etc for me)... here's the strange part: If I do not screw down the keyboard and hold it up slightly, the problem disappears. I thought it might have something to do with pressure on the keyboard, but I could not duplicate the problem by applying pressure to the back of the keyboard. However, if it is screwed down tight to the plate it sits on, those same keys do n... Read more

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RELEVANCY SCORE 52.4

I was in the middle of making a Presentation in Powerpoint when I went to edit a slide the cursor no longer responded to my keystrokes, when i closed the program I found my cursor/keyboard strokes would not work anywhere in other program or on the internet making my computer useless. Please help!!

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RELEVANCY SCORE 52.4

I have a Dell E5500 running Windows 7 and the keyboard and mouse stopped working.  For the keyboard I get  "Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)".  For the mouse I get  "This device cannot start. (Code 10)".
I have tried deleting/re-installing devices and drivers, ran AVG & Malwarebytes programs, disk check, verified and updated bios, deleted all windows updates since problem, verified all programs are enabled in MSCONFIG.  
I do have this machine running both Windows XP and 7 as a dual boot.  WIndows XP works just fine.  I cannot get the devices to work in safe mode.  I believe that there is a registry issue but of coarse I have no backup.
Any help would be appreciated before I have to reload the machine.

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RELEVANCY SCORE 52.4

My Dell 9550 XPS has developed an annoying fault. Every time the laptop wakes from sleep, the keyboard no longer works and needs a Restart for it to start working again. (The on-screen keywboard works, and also if I plug in an external USB keywboard, that works too)
I *think* it developed this problem after installing the Windows Creator update but not 100% sure.
Does anyone have any suggestions?
Thanks!
Adrian

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RELEVANCY SCORE 52.4

I have a Dell Inspiron 1545 with Windows 7 and a majority of the top keys on the keyboard aren't working; more specifically the Q-R, and the U-P keys. I've had the computer for about 2 years now. I've had a previous keyboard issue in the past where I would type a the "I" key and it would type both the "I" and "O," but this was usually fixed by just restarting my computer. 
I've tried the keyboard troubleshooting procedure, but that didn't solve anything. I'm considering buying a new keyboard for my laptop but I don't want to waste the money if it is an issue with wiring and not the keyboard itself. Does anybody have any clue on how to fix or test my issue?

A:Keyboard keys not working (Dell Inspiron)

www.ebay.com/.../i.html
I suggest that you replace the defective keyboard which is easy to do and costs about $15.  Procedure is available on youtube.

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RELEVANCY SCORE 52.4

Hello
One key of the keyboard of my laptop wasn't working,. I verified it was a problem on the keyboard itself, so I bought a new one. I have removed my keyboard before, so I figured it wasn't an issue. So I installed the new one, everything ok. Then I turned my laptop off and I saw the keyboard was unaligned, so i moved it a little bit. Now both old keyboard and new don't work. The connector seems to be fine, but I'm not an technician. I have already tried to reinstall the driver, but they still don't work.
Any ideas?
Thank you for you time.

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RELEVANCY SCORE 52.4

"The device cannot start" (Code 10), a totally worthless and uninformative error message.
STATUS_DEVICE_POWER_FAILURE   I replaced the batteries and still get this message.
The driver is up to date; I checked for new drivers. Windows troubleshooting is absolutely worthless, and I could not find relevant information with a Google search.

A:Dell Bluetooth Keyboard stopped working

Try uninstalling it in Device Manager. Reboot and let Windows rediscover it. 
Search for the error message--lots of hits about this including hardware failure.

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RELEVANCY SCORE 52.4

i tried re-starting and that didn't help.
no response from ANY keys
its an older laptop, probably about 1998

and other suggestions on remedies to try????
 

A:Keyboard stopped working on DELL laptop

Hi, I think the onboard keypad can be disabled> if you use the Dell support online, that might tell you...to sogn in, you have to make an account if you do not have one, .you type in the Service Tag ID (it is usually underneath the laptop, or on a sticker somewhere) and it will tell you basic info about the system. What you want to read tho....is in the user guide, for anything about the keypad/keyboard....there is usually a way to disable this to use a separate, full sized regular keyboard. The setting would probably be in the BIOS....check to make sure exactly what to look for and how to reenable your laptop keyboard.
 

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RELEVANCY SCORE 52.4

I am trying to fix a Dell Inspiron 1525 that has a keyboard not working. Most keys work, but some do not work. I ordered another keyboard on ebay, but exactly the same keys would not work. What exactly would be the cause of this and is there any fix. Thanks for any suggestions.
 

A:Dell Inspiron 1525 Keyboard not working

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RELEVANCY SCORE 52

I bought a computer from the Dell Outlet that was dead on arrival. I sent it to the repair depot and they put a new motherboard (5RY82 - Motherboard) and video card (YM9KW - Graphics Card) in it then sent it back to me. I powered it up and everything worked except for the backlit keyboard. I called and Dell Support sent me a replacement backlit keyboard that I swapped in and the replacement does not light up either. I called Dell Support again and they sent me another backlit keyboard that also did not work. I don't know what to do at this point and could really use some help from a Dell Tech.

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RELEVANCY SCORE 52

keyboard and mouse do not work after startup has passed bios, keyboard light turns off, and mouse doesnt work at all.
Reall stuck what to do, please help
 

A:dell usb keyboard & mouse not working with asus p5ke

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RELEVANCY SCORE 52

I have tried searching everywhere and can't seem to find any solution to this problem.  Recently, I ordered a backlit keyboard for my Dell E5440 laptop. I installed it just fine and the backlight works, but the pointstick in the middle of the keyboard is not functioning.  I have installed Dell System Manager to control the backlit settings but I can't find anything about how to make the point stick work.  Does anyone know how I can fix this issue?  Thank you in advance. 

A:Dell E5440 Backlit Keyboard-Pointstick Not working!!

Did you ever get this resolved because I am having the exact same issue. Had unlit keyboard and replaced with lit keyboard, and the pointstick does not work.

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RELEVANCY SCORE 52

Hi everyone,

I recently installed Windows 7 in a partition of my hard drive along with XP. No problems at all with that but...

I recently purchased a DVB USB Dual Tuner Stick to work with Windows Media Centre. Been having problems with it from the dot but I think that is mainly down to the signal from the aerial.

What's happened though is I left it plugged in when I restarted my PC and now the BIOS takes for ever to get to the Windows loading screen and I can't even get into the BIOS for the reasons explained below.

I have a Dell Dimension E521 which has no PS2 port, yes no PS2 port! So I can't plug one of them in. So at the initial screen I can't press F2 to enter system setup to make sure 'Enable USB Legacy Devices' is checked. I've downloaded the latest BOIS flash form the Dell website which is the same version as the current one and applied that. When I switch on the PC my KB's lights doesn't come on straight away either like there is no power going to them. Also when Windows 7 is inactive for a while is goes into the locked mode and the KB and mouse won't work then. It's obviously a USB failure/problem?

I've seen people talking about taking the battery out of the Motherboard and clearing the CMOS, is that not risky and I could lose all my information or end up having a defunct Motherboard? How do I do that?

Any help will be greatly appreciated, I'm so annoyed!
 

A:USB Keyboard not working during boot - Dell Dimension E521

I was looking at a friends Dell Dimension e521 yesterday and it's associated problems.

Virii infections/spyware bad javascripts etc.

After a few attempts to run spyware and AV proggies, and have them halt with bogus errors, I decided to boot into safe mode.

OK rebooted pressed F8 and when the safe mode choices appeared the Ketboard and mouse were NFG in selecting any of the choices.

The only option was to wait for the timer to count down and "Start windows normally"!

Just what is it that freezes the keyboard till the LOGON screen?

Oh and there's no F2 or F12 execution at post to get into cmos/bios setup either. (KB is frozen here too).

There are no ps2 KB/Mouse ports on this machine only the USB port where the combo KB~Mouse single usb plug is inserted!

I did eventually get other, AV and Spyware proggie's on to the machine (Eset and Malwarebytes to replace McAffee) and they did find 3 virii and 46 pieces of spyware, one of which was the AV2009 crap, Which slipped right by McAffee!

Even after removing the above, the KB/Mouse stays frozen till "Logon"!

I thought possibly the virii and/or spyware had somehow been the culprit!

Just what is it that is disabling the KB/Mouse until "Logon"? Has anyone else had this problem with the e521?
 

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RELEVANCY SCORE 52

hi.. i bought  the xps 12 before two months ago and this is the first time I face this problem it's suddenly can't detected from the tablet i did every thing i know  and no thing after 24 hour and when I went to sleep detached the tablet and it's worked!?  i don't know how but it's worked and after 12 hour still working until suddenly the window 10 Freeze and that force my to restart it with power button after that the keyboard didn't work
i did every think updating the drivers with latest update from dell and the window with latest update too
and i tried to uninstall the drivers from device manager with restart nothing had changed
i even rest my PC and bios and still not working
should to mention the keyboard no worked even in UEFI menu
well i became desperate and thank you in advance for any help
sorry for my English it's not my first language..

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RELEVANCY SCORE 52

Hi all,
I have a dell XPS2720 and so here is what happened.  
I installed PS Now app in my PC and i wanted to get my wireless controller to work so I downloaded and installed SCP driver installer. I ran it but then the computer stopped responding so I decided to do a hard reset.  I held the power button to restart then once the computer and windows started, i am unable to do anything anymore since I am stuck in the home screen.  This is the screen wherein when you press any key or click the mouse, the system prompts you to log in your password to unlock the screen.  
My mouse, keyboard and touchscreen are all not responsive.  To isolate the issue, i tried my unifying receiver on another PC and it is working.  I am thinking my drivers perhaps got messed up.
Can you help me?  What can i do given that i can't even log back in to the system.

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RELEVANCY SCORE 52

I recently bought a Dell computer that came with a HID Keyboard. I wan't to use the keyboard on my other computer which i think is an ASUS, however the multimedia keys fail to work at all, yet they work perfectly on my new Dell computer!

Please help, i've been looking around for software, driver updates and even played around with the computer registry with no amend.
i'm confident with computers however i lack the experiance, please give detailed instrustions. thanks so much!
 

A:Dell Keyboard not working properly on Asus computer

Welcome to Techspot.
The multimedia keys require special drivers for them to function.
You haven't stated that you installed them.
If you post all your keyboard specs (normally found on a sticker on the bottom), I'll try to help you find the appropriate drivers. If you post the computer specs (operating system, etc.), it would help also since drivers vary between operating systems.
 

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RELEVANCY SCORE 52

About 4 days ago, my laptop keyboard randomly stopped working. I have never had issues with it in all 4ish years of owning this laptop, I did not drop it recently, spill a drink on it, etc. I was able to log into my computer perfectly fine but then after that it just completely stopped working. I was able to pull up the touch keyboard and I noticed that every time I'd turn caps lock on on the touch keyboard the light would light up on my actual laptop keyboard. That was the only sign of life coming from the keyboard and even that I could only control from the touchscreen keyboard. After that I searched around on the internet for a bit and tried these things:1) made sure I had the latest BIOS update (went through dell and downloaded the most recent driver for it)2) I tried cleaning the keyboard and removing/reconnecting it to the laptop. 3) I tried restoring my laptop to a previous version from about a week ago, before the most recent update since this problem started happening.4) I messed around with the sticky keys, languages settings, etc. None of it worked5) I uninstalled the keyboard drivers, turned off my laptop, and let windows reinstall it. Something I saw as a common fix online 6) I went through the dell online support program they have. I ran a couple tests for the whole computer and the only one that came out as not being fine was the keyboard one. This was the result: https://gyazo.com/68a32c0a1d7b0e53768e085e233f02c4really didnt help at all exce... Read more

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RELEVANCY SCORE 52

Good Day. I have upgraded my old Dell Studio 540 from Win 7 to Win 10. Everything seems to be working fine except the keyboard no longer works. In Device Manager the keyboard is now "Unknown Device" and automated device driver update attempted to install Pluralinput Keyboard 0.8.4. The driver software encountered an error while attempting to install. Dell offers no assistance that I have been able to find. They did not test the Dell Studio 540 for Win 10.
Any suggestions for a keyboard driver? I can always purchase a Bluetooth keyboard.

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RELEVANCY SCORE 52

Hi I have a Dell Inspiron 1750 Laptop and the keyboard has stopped working.  It's not the whole keyboard, just certain keys, and it means that I cannot log into my laptop.  I want to buy a replacement keyboard, but am concerned about getting one off ebay or similar and finding that it's a rip off!  Can I purchase one through Dell and could I get a price please?  I have tried to find one on your site, but can't.  Many thanks Kaye

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RELEVANCY SCORE 52

I've had this laptop two weeks now and the backlit keyboard has just stopped working. According to Quickset, it is "on" and I've toggled between using the Ambient Light Sensor and not but to no avail. The backlight was working fine up until this morning and now just seems dead in the water. I've restarted the computer a few times but no luck.

A:Backlit Keyboard Stopped working in my Dell XPS 13 Ultra

Dinman127263
When you start the notebook and before Windows loads does the keyboard light up?  You can also check in safemode, start the system while tapping F8 and choose safemode.  Log on to Windows, at any time in this process is the backlit on?  If not then there is likely a problem.  
If you aren't able to get the backlit on anymore no matter what you try please shoot me a private message.  On the Private message please include your name, address, phone number and the service tag of the notebook.  I will be happy to research possible service options.  If I can't help personally, I can certainly get you in contact with someone that can.
TB

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RELEVANCY SCORE 52

My 
dell inspiron 17 7000 keyboard and touchpad not working. 

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RELEVANCY SCORE 52

I was reading an expired thread about issues with certain keys not working on a Dell Inspiron 1525.

I have experienced what seems like the same problem: Certain keys do not work - but not the same ones as those in the older thread (w,d,etc for me). I replaced the keyboard with another working keyboard ( I have two Dell 1525's). The same keys do not work - with either keyboard attached. But here's the strange part: If I do not screw down the keyboard and hold it up slightly, the problem disappears. I thought it might have something to do with pressure on the keyboard, but I could not duplicate the problem by applying pressure to the back of the keyboard. However, if it is screwed down tight to the plate it sits on, those same keys do not work. I tried putting pieces of paper between the keyboard and the plate it sits on, and got mixed results. SO, I'm thinking this could be some kind of electromagnetic interference???? Anyone have any thoughts here? The problem absolutely goes away if I hold the keyboard even 1/4th of an inch above the plate it sits on.
 

A:Dell Inspiron 1525 Keyboard not working - A New Twist

The ribbon cable is just not properly seated. Make sure it is clean (alcohol), no fingerprints connecting it, and that the connecotr clamps down perfectly evenly.
 

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RELEVANCY SCORE 51.6

So what's happening is occasionally, while I'm typing, it repeats letters, as if the keyboard temporarily locks up. (Sometimes, but it's rare because I usually type continuously, it just stops me from pressing keys for a bit.) It's like "Hello my naaaaaaaaaaaaaaaaaa..."
And what's weird is it only happens after I pressed any of the lock keys before (disabling doesn't fix it.)
I'm using a keyboard connected directly to my PC, with up to date drivers.

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RELEVANCY SCORE 51.2

Hello - Ever since I updated to Windows 10, my laptop keyboard keeps going out. I shutdown, remove my battery and then restart. The keyboard will work for approximately 10 minutes.
 
Now, I know I am not under warranty per my HP assistant.
 
However, there has to be a fix.
 
Here is what I have done so far:
 
My battery / restart
 
Control panel / uninstall keyboard- per HP help online forums .
 
Please help . This lap top is all I have for school and using an external keyboard is a hassle . I spent good money on this lap top and its all I have.
 
Please advise,
 
Heather Terry
[Personal Information Removed]

A:Keyboard not working after Windows 10 update-

Here are some troubleshooting steps you can try:Notebook Keyboard Troubleshooting (Windows 10, 8) | HP® Customer Support Or If the the keyboard works until you log in, check the following. Open windows Control Panel and in the top right, next to View by: select 'Large Icons'.  From the new layout, select the 'Ease of Access Centre'. Select the option 'Make the keyboard easier to use'. If there is a tick next to 'Turn on Filter Keys', click the box to remove it, then click Apply and Ok to save this change. Hope this helps, for any further queries reply to the post and feel free to join us again  **Click the White Thumbs Up Button on the right to say Thanks**Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem. Thank You,K N R KAlthough I am an HP employee, I am speaking for myself and not for HP

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RELEVANCY SCORE 51.2

Hello,I've owned the above laptop from new for about 2-3 years. A few months ago I downloaded Windows 10 when it first came out and my computer prompted me to do so. I had no problems initially but more recently I haven't used the laptop for a few weeks. I started it up yesterday and when it prompted me to sign in to my windows account I noticed that only certain keys on my keyboard would work. For example the delete button does nothing, certain numbers such as 8 and 3 do not work - whilst all other numbers will work. The letters g and h, also the esc button and space bar do not work?! I had to use the ease of access screen keyboard to log in. Is there a fix to this? If my laptop isn't compatible with Windows 10 then why was it working fine before? Is it possible a recent update that has downloaded is actually not compatible with my laptop? Please help as its so annoying.

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RELEVANCY SCORE 51.2

 I upgraded to windows 10, from windows 8.1, and everything was ok. A few days later, my computer installed updates for Windows 10, and since then, none of the keys work. Nor does the backlight for the keys. I have tried the troubleshooter,but it does not find anything wrong. In the device manager, it shows the keyboard as enabled and functioning. I have tried the updates on the HP and Windows sites,but there is not any relevant to my problem. Is there anything else I can try other than going back to the Windows 8.1??

A:Keyboard not working after an update for windows 10

 Hey @chevythunder426?, Thank you for visiting the HP Forums! A great place where you can find solutions for your issues with help from the community!I came across your post about the Notebook, and wanted to assist you! I have looked into your issue about your HP TouchSmart m6 Sleekbook and keyboard keys not working correctly. You can change the options for your keyboard by going to Control panel, Keyboard - change keyboards. Sometimes just changing to one thing and then changing it backs helps. Here is a link to some general keyboard troubleshooting that might help. In the document it does show you how to uninstall the Keyboard. It will install it automatically on a restart. Please remove any USB devices while doing the restart and install. I hope something here helps. Thanks.

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RELEVANCY SCORE 51.2

A few days ago I formatted a drive and installed Win 8.1. Also installed all the drivers. Yesterday, when closing it downloaded some updates which it installed today. Now neither keyboard nor touchpad works. I connected a wireless keyboard but it won?t work either. Wired mouse does work.

Tried to uninstall those devices and run it again, but in vain. I don?t want to use system recovery, cause I have installed some software already and wouldn?t really enjoy going through this again.

In device manager, I can see my keyboard with a following error:





Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)



Highlighted mouse shows:





This device cannot start. (Code 10)



Any idea how to solve this problem?
Cheers

P.S. Almost forgot, i'm using notebook Acer V3-571G

A:Not working keyboard and touchpad after update

Make sure you have Legacy USB devices enabled in the bios, along with other associated items to the USB. Then it should work.

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RELEVANCY SCORE 51.2

Our pc did a windows 10 update on wednesday night, and since then our keyboard has not worked. we have a microsoft wireless keyboard and mouse that share the same usb receiver - the mouse is fine but not the keyboard. i bought a wired keyboard and mouse yesterday but again the mouse works but not the keyboard. in device manager there were yellow triangles with an exclamation mark against the keyboard but since being in a chatroom wuth microsoft last night, the keyboard is not listed in device manager. has anyone come across the same problem, and if so, how did you resolve it? thanks

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RELEVANCY SCORE 51.2

A few days after installing windows 10 on my Samsung 880Z5E laptop certain keyboard keys stopped working. The letter "m", the letter "z", and the space bar, and a few others. I tried reinstalling keyboard and mousepad drivers, I tried going back to Windows 8, I've searched online for similar issues. The only success I've had is that when I hold down an offending key for a very long time, it eventually sputters to life, but just barely.
 

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RELEVANCY SCORE 51.2

After an update from windows the keyboard and mouse are not working.keyboard fn keys f11 and f12 are working(adjust brightness),but not the others.mosepad is not working.l tried to reinstall the mouse driver but I could not find the proper driver.in device manager I see this message for mouse:This device cannot start. (Code 10)Insufficient system resources exist to complete the API. 

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RELEVANCY SCORE 51.2

Recently Bought Dell optiplex 3040 and installed windows 10 pro 64bit operating systems, but accidently keyboard (model: kb216p) which i received with pc not working. while replug it is trying to download driver but no success. i hope you will give a solution asap.Yours Truly,Mohammed Palakunnu

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