Over 1 million tech questions and answers.

Unexpected Shut Down and Restart frequently

Q: Unexpected Shut Down and Restart frequently

Hi guys.

My Dell pc has shutdown and restart frequently almost every 10 minutes.
The problem message that i got after it restarts is as follows:-

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.
Locale ID: 1033

Additional information about the problem:
BCCode: 116
BCP1: FFFFFA80082EF010
BCP2: FFFFF88010E3D044
BCP4: 0000000000000003
OS Version: 6_1_7600
Service Pack: 0_0
Product: 256_1

Files that help describe the problem:

Read our privacy statement online:
Windows 7 Privacy Statement - Microsoft Windows

If the online privacy statement is not available, please read our privacy statement offline:
Please help if anyone knows how to solve it. Big thanks.

Preferred Solution: Unexpected Shut Down and Restart frequently

I recommend downloading and running DAP. It can help sort out any driver and firmware related issues on your system

It's worked out well for many of us in the past.

You can download it direct from this link http://downloaddap.org. (This link will open the download page of DAP so you can save a copy to your computer.)

A: Unexpected Shut Down and Restart frequently

Probably a hardware issue. BCCode 116 is typicly GPU issues. Download the latest gpu drivers for your model. Reset clock settings if you are overclocking. Also, for good measure, run MemTest to check if you have memory issues.
Memtest86+ - Advanced Memory Diagnostic Tool

Read other 8 answers

my HP pavilion g6 shut down frequently for no reason

A:laptop shut down frequently

What happens if you have the ac adapter plugged in, Does your PC shut down even then? Do this if the pc restarts. click on start button right click on "Computer" go to "advanced system settings">Startup and recovery>"settings">System failure>uncheck "automatically restart" checkbox option. If you PC shuts down and refuses to power ON immediately (if you press the power button) then it may be an overheating issue. #hpexpertday

Regards;SmileyI am an HP employeePlease click the White Kudos star to say thanks for helping.Please mark Accept As Solution if my help has solved your problem.

Read other 3 answers

Hello friends

I installed Windows 7 a week ago, and getting off and I have restart and lose all applications or web pages being used..
why this happen? could any one help in this matter to extend the system to work with no such random shut down every 2 or 3 hours happens,

I will appreciate any assistance or ideas to solve this issue,
Thanks for all in advance,

A:Windows shut down frequently

Read other 8 answers

my laptop does unexpected shut downs very often, even though my fan is always on. i think it was a bad decision to get a HP laptop.  so dissapointed...

A:unexpected shut down

 Google-search for "download free SPECCY".Download, install, and run SPECCY to show the temperatures of the disk-drive, the CPU, and the motherboard.Also, it will show the speed of the fan(s).So, if it is "overheating" that is causing problems, you'll see the numbers. Have you run a RAM test?  See: http://www.memtest.org    because bad RAM can cause "unpredictable" results.  

Read other 1 answers

I am not sure what has happened to my computer

Just today my computer has shut down (for no reason) 7 times today (twice when I was in the middle of doing something and 5 times during start-up)

This was a personal computer but now is being used as a shared computer (family and friends) so I am not sure if they caused something. They are not 'computer smart' so it is possible they downloaded a virus or did something else to make the computer act wonky.

I do know for the past month my fan in my CPU has been running constantly. I had my disk defragmented, ran numerous virus softwares, and removed unnecessary programs (thinking that maybe there was a disk space issue) and it was still running like mad all the time.

But now since I've encountered this problem, with the constant shut-downs, its quiet (hopefully I did not blow it out )
The CPU does not feel hot at all.

I started my computer in Safe Mode about an hour ago (had to try three times) and did run another virus scan. There were some tracking cookies but that was about it. I also ran HiJack this and saved a log.

I'm probably not going anywhere with this. But I'm trying to type out as much as I can before my computer shuts down again...

Thank You for any assitance! I'll be glad to answer any questions~!

A:Unexpected Shut-down

In Windows XP, the default setting is for the computer to reboot automatically when a fatal error occurs. An alternative is to turn off the automatic reboot feature so you can actually see the error code/STOP Message (which is also known as the Blue Screen Of Death (BSOD)).To change the recovery settings and Disable Automatic Rebooting, right-click on My Computer and select Properties > Advanced tab. Under "Startup and Recovery", click on the "Settings" button and go to "System failure". Make sure that "Write an event to the system log" is checked and that "Automatically restart" is unchecked. Click "OK" and reboot for the changes to take effect.This will not cure your problem but instead of crashing and restarting you will get a blue diagnostic screen with information displayed that will allow you to better trace your problem. Next time your computer crashes copy down the entire error message (including all the numbers) and post it back here.This type of rebooting behaviour is often caused by your computer overheating. You can check your system temperatures with SpeedFan, which should give you an indication of whether your system is running too hot.Also, I would recommend that you open your computer case and make sure all the fans are spinning okay and that there isn't an excessive amount of dust in there that would impede air flow. See the following Bleeping Computer tutorial for guidance on cleaning insid... Read more

Read other 6 answers

I have Windows 7 , but I've noticed many people are having this type of problem, so I decided to post here if you guys don't mind ofc.
So my problem is I went to format my PC and the removed the Vista then added Windows 7 instead of Vista, Vista was working fine and never had shut downed during me using PC because I had the power option on Power saver so less energy would be used.
I would like to know how to fix this problem the overheating problem, can I edit battery settings like Vista?
Is it possible to be fixed without going to a factory and fix this myself?
Thank you, oda.

A:Unexpected shut down.

Sorry, but we don't work on Windows 7 problems here. Please post in our Windows 7 forum located here: Windows 7 Forums

Read other 1 answers

my computer has had this problem for a wile now it normally occurs when im installing a program or have a big program open such as sims 3 or 2 im only 16 and don't know 2 mush about computers iv tried to restore the pc to its factory settings to see if that would help but i wouldn't let me any help would be apeshiated thanks

A:unexpected shut down please help??

Originally Posted by sarahellen95

my computer has had this problem for a wile now it normally occurs when im installing a program or have a big program open such as sims 3 or 2 im only 16 and don't know 2 mush about computers iv tried to restore the pc to its factory settings to see if that would help but i wouldn't let me any help would be apeshiated thanks

Hi sarah, welcome to vista forums, can I just ask what happens when it shuts down, is it just a straight turn off or is it a blue screen?

If it's a straight shutdown then it maybe because your computer is overheating, It can be fixed by taking it down to your local computer store and they should be able to clean it out for you with a high powered air hose, if it's a blue screen then it maybe down to a driver error.


Read other 10 answers

For some unknown reason my Pc keeps shutting down I've tried getting it repaired from the store I brought it from but the Tech said he couldn't repair it cos he believed it was software related, (I know that is just alot of crap) that was when I was running windows XP Pro I now run windows 7 and it still shuts down,I don't have the blue screen of death problem so I'm not sure what the heck is going on my pc runs an

(Total 4GB) 2048MB DDR2-800 *Desktop Ram*
WD6400AACS 16m 640GB *(Serial)SATA Western Digital *16MB Cache* HDD 7200RPM
ASUS M2N68-CM Motherboard, AM2/AM2+, NVIDIA GeForce 7050PV, Dual DDR2 1066,PCIe x16, SATAII, Gigabit LAN, USB, D-Sub, DVI, 8-Ch High Def Audio

Can anybody please assist

A:unexpected shut down

in the bios, report what the temps and voltages are.. what supply was installed, ? usually the quality wasnt given too much thought .

Read other 3 answers

1 . i have ran malware anti virus found nothing
2. i have re-formatted pc

what is happening is on random ,

i start the pc and when say i got to open the internet to start surfing it (sometimes) shuts down to a blue screen '
i seen a code
if these means anything

also if its in standy by the mouse wont move or nothing,
well happens when i try to re-open the screen ..

please help thanks mandy

A:Unexpected shut down please help me


Can you please fill out your system specs of your PC?


Read other 9 answers

I'm having problems with Windows 7. My system shuts off for no appearent reason. There's no BSOD, and it doesn't restart. If I boot into safe mode it doesn't do it. I ran it for 2 days. My RAM was running .05v lower than it should, so I bumped it up in the BIOS. Still shuts off. I've read several forum posts on the subject, and tried doing some of the solutions to no avail. Is there something I missed?

A:Unexpected Shut Off

Run a chkdsk /r

on the hard drive.

Read other 1 answers

Please help guys. whether it was missed or ignored yesterday I don't know.
Im experiencing enexpecyed shutdowns and today the OS would not Boot.

this is a 64bit Win 7 retail OS

Please help

thank you


A:unexpected shut

Update your Realtek 10/100 X64 Driver ,Rtnic64.sys

BugCheck 9F, {3, fffffa8003cc3a20, fffff80000b9c4d8, fffffa80067d4240}

*** WARNING: Unable to verify timestamp for Rtnic64.sys
*** ERROR: Module load completed but symbols could not be loaded for Rtnic64.sys
Probably caused by : Rtnic64.sys

Read other 2 answers

Hiya, i have the NOD32 antivirus/spyware installed and when performing a full system scan with cleaning option checked the computer shutsdown with no warning or BSOD. However, if i uncheck the cleaning option a system scan wil be performed/completed and shows no infections.

Secondly and i dont know if it is related but when installing certain types of software IE7 and AOL (being the two most recent examples) the computer invariably switches off during install process and before completion, again without warning on the first attempt to install. After restart i am able to install. Any help or suggestions would be greatly appreciated.

A:unexpected shut-down.

Hello and welcome to TSF.

We want all our members to perform the steps outlined in the link given below, before posting for assistance. There's a sticky at the top of this forum, and a

Having problems with spyware and pop-ups? First Steps

link at the top of each page.

Please follow our pre-posting process outlined here:


After running through all the steps, you shall have a proper set of logs. Please post them in a new topic, as this one shall be closed.

If you have trouble with one of the steps, simply move on to the next one, and make note of it in your reply.

Read other 1 answers

can someone help me my pc have problems tech detai

Shut down unexpectedly

‎7/‎17/‎2009 4:00 PM

Solution available

Problem signature
Problem Event Name: BlueScreen
OS Version: 6.1.7100.
Locale ID: 1033

Extra information about the problem
BCCode: 124
BCP1: 00000000
BCP2: 85778024
BCP3: B2000000
BCP4: 1040080F
OS Version: 6_1_7100
Service Pack: 0_0
Product: 256_1
Bucket ID: 0x124_GenuineIntel_PROCESSOR_BUS
Server information: e6ecd7f5-17f9-4302-a74d-475eb76c6850

A:unexpected shut down

You got more info than I usually do. I get a laugh out of my event logs, which basically say - Gee. What just happened?

First thing - if you have an nVidia card, make sure the driver is up to date. Second, if that's four cores I'm seeing; and you're running overclocked, you're going to have problems. Third - beats the heck out of me.

I've had five or six of these, but usually I skip the blue and go right to black - like, quicker than if I'd pulled the plug. In researching a solution, the first two statements represent the majority of problems and solutions tried. Updating the video card seemed to produce satisfaction for most. Personally, I'm still looking; and right now I'm leaning towards an integral system defect - meaning something that Microsoft is going to have to fix... but I've been running 7 for two months where it has dropped dead six times - but I'm not too worried. If it only happened once, ya got off easy. Remember - 7 is not even "real software" yet, so some unexpected behavior is... well, expected. Oh, and the best advice (which I'm personally too lazy to take) is to get rid of that MSBS and put the penguin in there.

Read other 1 answers

Recently our system got upgraded to windows 10 system and getting restarted frequently
most common drivers caused the restart are- "win32kbase.sys" and "ntoskrnl.exe"

Read other answers

Heyyyy, Wen i stay on the computer for longer than say...30 mins, i get an unexptected restart, an have 2 turn the whole computer off for bout 10 mins, b4 i can go bk on it agen, otherwise it wont load proply an just keep restartin, sumtimes a blue screen comes up and says IRQL_NOT_LESS_OR_EQUAL 0x0000000A. HELP ME PLZZZZZZZZZZZZZZZ

A:Unexpected Restart

Read other 7 answers

When I got up this morning I found that my system had restarted itself. I thought it was because of an update. I didn't find anything to indicate an update had been installed.

I decided to check the system event logs to see if there was anything there. There was. Critical error, Event 41. This is power related. I have the BIOS setting for a power interruption set to "Stay Off." However, this was not external.

This is the second time since I installed Windows 10. Windows 7 never did this. Both times I was running a number crunching console application which makes heavy use of the GPU. The CPU drops to around 1.5 GHz when there is no load and this process doesn't use it.

So, I am wondering what the deal is. There is no way to monitor the internal output of the PSU. I can monitor the input line voltage/amperage going into the PSU with a device I have. The input load only rises 20 watts when I am running this process. In a normal transformer system, wattage is a constant. However, a PSU is probably a different story.

I am looking for ideas as to where to start searching for an issue which might cause this.

Read other answers

While I was playing ZDoom 2.7.1, my computer sometimes restarts unexpectedly (Event 41 Kernel-Power):

- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />
<TimeCreated SystemTime="2016-01-14T19:08:55.940831800Z" />
<Correlation />
<Execution ProcessID="4" ThreadID="8" />
<Security UserID="S-1-5-18" />
- <EventData>
<Data Name="BugcheckCode">0</Data>
<Data Name="BugcheckParameter1">0x0</Data>
<Data Name="BugcheckParameter2">0x0</Data>
<Data Name="BugcheckParameter3">0x0</Data>
<Data Name="BugcheckParameter4">0x0</Data>
<Data Name="SleepInProgress">0</Data>
<Data Name="PowerButtonTimestamp">0</Data>
<Data Name="BootAppStatus">0</Data>
</EventData... Read more

A:Unexpected Restart

Hello joshescue18 Welcome to the Ten Forums!

For this type of problem it could prove to be any number of things such as a failing power supply getting pulled down from a weak cap, the cpu is getting a bit too warm during a gaming session, a drive is showing signs of wear, or if this may be a bug in the game if this is a mod you downloaded by chance from the moddb.com site for Steam?

I tend to suspect it could hardware related however for seeing it cause a full restart over simply freezing up solid on you which would be more typical with mods from the site there as well as with anything Steam driven! For this type of problem where you have provided the information from the Event Viewer I can point you to the appropiate Forum: BSOD Crashes and Debugging however. That will let the crash specialists here at TenF have a go at it!

Read other 0 answers

This happens to me about twice a week. My computer will just automatically restart, and when it comes back up, I get a message that says this:

Computer restarted after an unexpected shutdown. Microsoft Windows detected a possible device failure.

The driver for the display device was unable to complte a drawing operation. Please check with the device manufacturer for a driver update.

Please tell Microsoft about this.

The display driver for Intel(R) 82810E Graphics Controller seems to be responsible for the system instability.

Then you can choose to either "Send Error Report", or "Don't Send".

This doesn't happen when I have a lot of things running, or anything. I might only have 1-2 windows open, and it will still happen. I don't know what's causing it......anyone have any suggestions???? Thanks for any help you can give me!!!!!


A:Unexpected Restart - HELP!

Make sure all your drivers are up-to-date especially the video.

Also, for future reference and troubleshooting.
First you need to get the machine to stop restarting on errors so that you can get a BSOD and error message.
Go to system properties (right click MyComputer > properties) > Advanced tab > under startup and recovery click settings > under System failure make sure "Write an event to the system log" is checked AND that "Automatically restart" is UNchecked. Click "OK" and reboot.

When you get your next BSOD, write down the entire STOP message.
You can post it here for help and/or check it at this resource.

Read other 1 answers


Thanks for taking the time to view my post.

I just inserted a stick of Samsung DDR400 PC3200 RAM today and also a new 80 GB WD 7200 IDE HD. I restarted the PC after I installed the RAM and viewed the POST results and I was able to detect the memory.

I then installed the new Hard Drive as a Secondary, restarted and before it was able to go into the XP login screen, it restarted. I was able to go into windows after the first restart and once I logged in, it gave me this message:

BCCode : 1000000a BCP1 : CFDFF120 BCP2 : 0000001C BCP3 : 00000001
BCP4 : 804E7861 OSVer : 5_1_2600 SP : 2_0 Product : 256_1

Does anybody know what these error codes mean? It may be hardware related. I have restarted since and have not had any problems.

In the future, will I experience any unexpected shutdowns?



A:Re: Unexpected restart (ONLY once)


Do you have the minidump file it created?

Read other 7 answers

this is the first time my computer has restarted unexpectedly. no bsod. but I got this error code Error code 100000d1, parameter1 eba49740, parameter2 00000002, parameter3 00000000, parameter4 eba49740. I was think it had to do with memory but I dont know for sure. any help would be appreciated. thank you

intel pentium 4 processor
512 mb memory
vid card geforce mx 420

A:1st unexpected restart

Well, I don't know what the code means, but if you think you're having a memory issue then you might give Memtest86+ a try. You'll have to burn the ISO to a blank CD, and then reboot your computer with the burned CD inside. If you do not receive any red error messages at the bottom half of the video screen, you should allow the program to make seven complete passes (usually over night) . If you do receive red error messages at the bottom of the screen you can stop the program because you'll likely need to replace your memory. Sometimes a broken motherboard can cause the program to find memory faults when there are none. If the computer reboots or freezes while this program is running, you may have something more then just memory issues.

Read other 2 answers

My computer keeps restarting and I have no clue why it is doing it. It started a few days ago, where you will be working and all of the sudden it reboots. When it comes back up it asks you if you want to start windows normally. I have downloaded core temp it never gets above 45. I updated my bios, and did a scan for viruses with malwarebytes and it didn't find anything. I checked for windows updates but it doesn't need any. Before it was doing it 3 or 4 times an hour. Since I have updated some stuff it does it about once every 30 to 45 minutes. Does anyone know what could be causing this? Thanks for the help.

A:Unexpected Restart

Download BlueScreenView (in Zip file)No installation required.Unzip downloaded file and double click on BlueScreenView.exe file to run the program.When scanning is done, go Edit>Select All.Go File>Save Selected Items, and save the report as BSOD.txt.Open BSOD.txt in Notepad, copy all content, and paste it into your next reply.

Read other 24 answers


This isn't an old computer. I'm running WinXP SP 2, Pentium 4, 512 MB RAM, 3.20 GHz...

I was just chatting away on MSN then my comptuer restarted by itself. I had both my computers switched on at the time, which are connected to the same powerpoint, but only this computer shut down and re-booted.

After the boot, on the desktop I got the good ol' error sign thus stating:

Error signature:

BCCode : 1000000a BCP1 : C124027E BCP2 : 00000002 BCP3 : 00000000
BCP4 : 805D7C16 OSVer : 5_1_2600 SP : 2_0 Product : 256_1

Error Report Contains:

This has happened about 4 times in the past 2 months, and I hardly use the computer. What is wrong... what can I do? I've had the computer for only a total of 3 months or so.

Thank you in advance,

Hi again - About 8 minutes later my computer restarted again by itself. When I got back to the desktop, the Error Report came up again ..

Error Report Contains:


This time just before it restarted, I was loading a page from upstream.tv to watch a live webcam stream on, which loaded Java. An hour ago, I had updated Java. DOn't know whether it's got anything to do with it, but it might.


A:Unexpected Restart

Read other 16 answers

Hi tech support. first of all im a long time reader and this forum has always proven useful, without even signing up! now i have a problem that requires me to speak, i hope you experienced cats and kittens have some knowledge for i.:)

So, I have a hp pavilion desktop, a1710n, it's 4.8ghz x64 amd dual core. running 32 bit vista home full (not the basic, but not ultimate). 3gb of ram, geforce 8700 video, usb fast track audio card. During ram or energy intensive operations, the screen goes black, and to sleep. The USB keyboard is still lit up, but the processor turns off and does not respond until the power is reset. I used all the vista repair tools and eventually did a fresh factory-refresh. It worked fine until windows automatic update went on, and i rebooted after their installation. then i ran counter strike: source, and the same problems reoccur. Black screen, processor off, still power to keyboard but things like caps and scroll lock no longer function, indicating the dead OS. I am out of ideas and have homework to type by monday! i suspect maybe the power supply is failing, as it is a factory machine with only pci-e enhanced parts, and maybe i require a larger power source to facilitate? i dont know, im super stumped. The machine doesn't even get past the f10 front screen where you can access recovery, and if it does, recovery tools crash in the middle. remember, this is a fresh installation of vista since previous, so theres nothing but core and essent... Read more

A:Vista unexpected shut down

update + bump_

addl info: it is devoid of dust and debri, it is not overheating. theres a tricky heat sink on the gforce card, which i did clean as well. power unit fan, rear fan, open case, and processor sink fan all working. thanks:D

Read other 1 answers

get update from windows update few weeks ago.
unable to hibernate.

A:Recovered from unexpected shut down.

The intermediate driver are found just below the transport protocols and above the miniport drivers in the network protocol stack. There are two types of intermediate drivers that are used: the LAN Emulation Intermediate driver and the Filter driver

This is causing your BSOD "ndiswan.sys"

Update your LAN driver!! Just get a second opinion aswell

And welcome to the forums

Miniport driver?

Click Start, and then type cmd in the Start Search box.
Right-click cmd in the Programs list, and then click Run as administrator. If you are prompted for an administrator password or confirmation, type your password or click Continue
At the command prompt, the following commands (press ENTER after each):
When in Device Manager, click View then Show hidden devices
Double-click the category containing your device driver, and then double-click the name of the device you want to Uninstall. (Here you will need to find your driver) If you cannot find it simply Exit Device Manager.
Click the Driver tab, and then click Uninstall.
If there is a Delete the driver software for this device box, check it. Read and Confirm Notification, click OK.
Exit Device Manager, and restart your computer.

Read other 2 answers

New Member

Join Date: Jun 2014
windows 7 64 bit
5 posts
Local Time: 02:11 PM
USA us maryland

crackerjack8359 is offline Add to crackerjack8359's Reputation Report Post
windows unexpected shut downs.
Hello for the pass few week's I've been having windows shut down on me. I get the message Windows has had an unexpected shut down. It says it will let me know when there is a solution. Any one have any idea's what may be causing this problem or how I can fix it. I have windows 7 and was wondering is there a program in it that can be run to diagnose the problem. I was having a problem with a blue screen but seem to have fixed it then the windows problem started. I would appreciate any help possible. Thank you lee

I had help from another member who gave me some things to try. After one of them the problem seemed to be fixed till Friday when it happened again as well as yesterday and today. So I'm back again looking for help. I'm so so at doing things on the computer but there is a lot I don't understand so you'll have to bare with me. Thank you lee

A:Unexpected shut down still happening

Hello it would be really helpful if you could follow these; Blue Screen of Death (BSOD) Posting Instructions

Read other 6 answers

for some reason my pc shuts down and vista cant find any thing to solve the problem

Problem signature
Problem Event Name: BlueScreen
OS Version: 6.0.6001.
Locale ID: 2057

Files that help describe the problem (some files may no longer be available)

View a temporary copy of these files
Warning: If a virus or other security threat caused the problem, opening a copy of the files could harm your computer.

Extra information about the problem
BCCode: a
BCP1: 00000014
BCP2: 00000002
BCP3: 00000000
BCP4: 81E6F969
OS Version: 6_0_6001
Service Pack: 1_0
Product: 768_1
Server information: ecd8b18e-2d87-4efa-bf4c-dba4b4e53e35

i have run virus and spyware scans but cant find any thing it only happends now and again

A:vista unexpected shut down

if i reinstall vista will this stop it from unexpected shut downs

Read other 2 answers

This has only happened once to me, but I'll attach the necessary files, if their is a problem, will this keep re-occurring? I only had a game running, Itunes and Documents open.

A:Unexpected Shut Down - BSOD :(

tcpip.sys was the cause of one of your blue screens, I'm not too sure on what this does, but from my search results it looks like a virus scan would be a good idea

The other seemed to be related to direct X, update all your direct X files, and check o see if your graphics drivers are update to date too

Someone else should be able to assist you soon too But I suggest you try these for now

Read other 9 answers

Yesterday, I have tried opening my G50-70 laptop, I heard the built-in fan roll, I saw light on my keyboard, but the screen won't just turn on.. It stays there fully black, so I tried removing the battery , the charger and my (external) mouse and leaving them for a while, I put them back in and open it later on and it is all fine.. I used it for merely 10 minutes (Battery was about 60% charged) and it just SHUTS OFF immediately without any warning and the screen won't turn on when opened... again, so I do the same thing that I have did before but waited a little longer,  and it worked with me till I closed it, and went back to sleep.
The next day it worked out for some time, then it shuts off the same way it did before, I try plugging the charger is disbelief and I find out there is no light coming from the laptop to indicate that it is charging, and when I tried opening it this time, it didn't start AT ALL, so I removed the battery AGAIN and wait then put it back.. The laptop opens,  but suddenly shuts down before I enter my password.. so I'm pretty much stuck in a paradox, any help is appreciated...
Right now as I am typing this.. the laptop opened and didn't shut down for 5 whole minutes, but is liable to  any second.. please help
NOTE : The battery, the laptop with all its parts, and the charger with the AC adapter all are bought together, aka They are bought in one, original box
Mod's Edit: Additional information added to Subjec... Read more

Read other answers

I was running MalWare AntiMalWare Bytes and experienced a shut down - blue screen came up and I got a pic on my phone as well as the Windows has recovered from an unexpected shut down screens. I restarted in safe-mode and clicked on the repair op. Everything is back up but I'd like to know what I can do to make sure this isn't a larger problem.
Worked with this forum recently and was TOTALLY satisfied with the service and results! You guys ROCK!
Can you help me1

A:Unexpected Windows shut down

Blue screens can occur for all sorts of reasons, ranging from malware to corrupted files to failing hardware.  Let's take a look.
Please download MiniToolBox  , save it to your desktop and run it.
 Checkmark the following checkboxes:  List last 10 Event Viewer log  List Installed Programs  List Users, Partitions and Memory size.
 Click Go and paste the content into your next post.
 Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.

Read other 49 answers

Losing cursor in Excel, Word and now Email (not Outlook).  Is there a toggle that brings it back or another fix?

Read other answers

My windows XP automatically shutdowns and restarts almost everyday.
I downloaded the Hijack This to do the full scan and create a log file.
Would anyone read the log file and tell me what wrong with the above issue?
You help is appreciated.


Here is the log:
Logfile of HijackThis v1.99.1
Scan saved at 3:07:10 PM, on 9/24/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\Acer\Empowering Technology\ePerformance\MemCheck.exe
C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
C:\Acer\LANScope Agent\awServ.exe
c:\Program Files\Common Files\LightScribe\LSSrvc.exe
C:\Program Files\Intel\AMT\LMS.exe
C:\Acer\Empowering Technology\eLock\LockServ.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe
C:\Acer\Empowering Technology\eRecovery\eRAgent.exe
C:\Acer\Empowering Technology\eDataSecurity\eDSloader.exe
C:\Acer\LANScope Agent\awtray.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Acer WLAN 11g USB ... Read more

A:windows shutdown and restart frequently

DON'T do anything, because I can't tell for sure, but it looks like you got a virus to deal with. You use IE? Well, it looks like there are some mysterious trusted zones. I'm not sure, perhaps the virus made them, unless you added them. I'll take a closer look and see what I can find.

Read other 1 answers

I installed new fan as well i replaced heat sink eventhough my laptop gets shutdown frequently when there is load on laptop. i also shown to hp care as well they said there is no problem in hardware.You do the servicing of laptop. even i formated my os three times and i am also having netprotector. i also changed my laptop ram as well i changed adaptor still problem remains same. I am scared i invested nearabout 7000 thousand plus 3 months.

Read other answers

Frequently am working and then get the "blue screen" filled with "if this is the first time you've gotten this screen...blah, blah, maybe virus, blah, blah"....

I don't think I have virus issues since I just repartitioned my whole HD and just loaded up a new copy of Windows XPSP2. Still I get this screen frequently. Can't be monitor problem, can it?

I also get iE6 wanting to shut down periodically (it says it's sorry........) and that is real frustrating.......plus it struggles with add-ons....maybe I should reinstall IE6.

All this coupled with my inability to take up my NAV2004 program makes for a fun day. Compag not that old and as I say new XP.

Sometimes I wonder if my CD drive is OK


A:Solved: Windows unstable and IE6 wants to shut down frequently

Read other 7 answers

Hello, I'm undergoing an issue with my computer, Windows 8.1 OS, and I wanted to get a second opinion before I opt to buy new hardware. Currently I think the issue lays with my Video/Graphics Card.
I was playing Diablo 3 and sat idly for about a minute when my monitor went blank and didn't show anything on the screen for a while. I have my computer hooked up via VGA cable to a samsung monitor (secondary) and via HDMI cable for my television (main). I had made no changes to any hardware components to this computer before. I had tried to restart the computer multiple times by power shutting and unplugging the power source. Unfortunately this didn't help and my computer isn't showing up on either monitor. I made sure all cables were connected properly and also tried different cables to see if it might be a faulty line. To no avail the computer will not display on either of the monitors. I am assuming that my graphics card was unable to handle Diablo 3 (not sure why since I've played it countless times before) and that I should get a new graphics card to fix the issue. I don't want to spend my money without having to do so otherwise (college student on a budget), and I wanted to see if anyone else had come across this issue before and steps you took to resolve your issue.
Thank you for your help

Read other answers

Hi all,
I am using winxp sp2, ie 7,but I regulary find that systenm sutsdown and restarts unexpectedly,I have scanned for virus,malware,spyware, all clean any answers ?

A:Unexpected Shutdown Restart

In Windows XP, the default setting is for the computer to reboot automatically when a fatal error occurs. An alternative is to turn off the automatic reboot feature so you can actually see the error code/STOP Message (which is also known as the Blue Screen Of Death (BSOD)).

To change the recovery settings and Disable Automatic Rebooting, right-click on My Computer and select Properties > Advanced tab. Under "Startup and Recovery", click on the "Settings" button and go to "System failure". Make sure that "Write an event to the system log" is checked and that "Automatically restart" is unchecked. Click "OK" and reboot for the changes to take effect.

This will not cure your problem but instead of crashing and restarting you will get a blue diagnostic screen with information displayed that will allow you to better trace your problem. Next time your computer crashes copy down the entire error message (including all the numbers) and post it back here.

Read other 1 answers

Hi mods,

i ran combofix on my win xp pro, after finishing all the stages when the program about to delete the infected files the pc restarted, i run the combofix again and had the same result.

pls. help tnx.

A:combofix unexpected restart

ComboFix usage, Questions, Help? - Look hereYou should not be using Combofix unless instructed to do so by a Malware Removal Expert. It is a powerful tool intended by its creator to be "used under the guidance and supervision of an expert", NOT for general public or personal use. Combofix was never meant to be used as a general purpose malware scanner like SuperAntispyware or Malwarebytes' Anti-Malware. Using this tool incorrectly could lead to disastrous problems with your operating system such as preventing it from ever starting again. Please read Combofix's Disclaimer.Unlike what many people think, Combofix is not a fix-all program that's just "run and done". It is a highly specialized tool that should only be used under the supervision of an expert. It's not an "everyday use", clean-all program.If you suspect malware, please post a new topic in the Virus, Trojan, Spyware, and Malware Removal Logs sub-forum, with a description of the issues you are having and the contents of the log file (copy and paste the contents of the log into your topic, don't attach it). Please note: the Malware Response team are always overwhelmed, and it could take a few days to get your first reply. Just be patient and don't "bump" your topic by replying to it (MRT members are looking for topics with 0 replies...if you reply to your own first, it will appear that you are already receiving help and thus delay receiving actual help). You will also likely be scolded for running Combofix without sup... Read more

Read other 6 answers

Why is XP shutting down enexpectedly and then restarting automatically from the blue windows screen? It does this often. WHY????

A:Unexpected shutdown and restart

Read other 11 answers

I got a Sony Viao with Vista 64x on it, came with the laptop. I had the latop for 2 years now, and this is the first time I am having a major problem.

Yesterday it restarted by itself. When I turn it on, Viao screen comes up and after the screen goes black and white underscore line is flashing. Sort of Ms-dos looking for input.

Windows Recovery Tools are working and all diagnostic tests came back clean. I did chkdsk /f and /r through Recovery Disk - no luck. I did a system restore - did not work. BIOS resetting did not produce any results.

What are my options, thanks

A:Unexpected restart and no start

I ams sorry that you are having problem, perhaps this will help

If you create a recovery DVD, you may be able to boot to recovery options
Create Recovery DVD.
Hard Disc Controller must be set to IDE in BIOS and Bios must be set to boot from the CD Boot Priority - Change

The Vista recovery disk is used to boot Vista when it won't boot - to run Startup Repair, System Restore, access a Command Line, Recover using a Vista Backup Image, etc.
System Recovery Options. Choose an option tht will not cause you to lose your stuff.

If Vista will not start now, boot the Recovery CD to run Startup Repair which automates System Restore as well as numerous other tests including System File Checker which can repair system files which are not corrupted beyond repair.

If Vista still will not start, try booting into Safe Mode to run sfc /scannow to repair System files.
Special Thanks Given to Seven Forums.

Below is a bulletin distributed by MS to explain the start up procedure when Windows will not boot.
Startup Repair. Startup Repair is a Windows recovery tool that can fix certain problems, such as missing or damaged system files, that might prevent Windows from starting. Startup Repair is located on the System Recovery Options menu, which is on the Windows Vista installation disc. If your computer has preinstalled recovery options, it might also be stored on your computer's hard disk. For more information, see Startup Repair: frequently asked questions and Wha... Read more

Read other 4 answers

Hello. I have got an unexpected pc restart and after that i got dump file. Could someone inspect that. And by the way, sorry that i'm adding it to 3rd sharing website. Just don't have full toolkit to open it clearly.
Here is dump: 050910-16068-01.dmp

A:Unexpected pc restart with dump

Quote: Originally Posted by naTz

Hello. I have got an unexpected pc restart and after that i got dump file. Could someone inspect that. And by the way, sorry that i'm adding it to 3rd sharing website. Just don't have full toolkit to open it clearly.
Here is dump: 050910-16068-01.dmp

This one was probably caused by Atheros L1c PCI-E Gigabit Ethernet Controller. I would re-install it

let us know if you need help



Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
Copyright (c) Microsoft Corporation. All rights reserved.
Loading Dump File [C:\Users\K\Desktop\050910-16068-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*C:\symbols*http://msdl.microsoft.com/download/symbols;srv*e:\symbols
Executable search path is:
Windows 7 Kernel Version 7600 MP (2 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Machine Name:
Kernel base = 0xfffff800`02c5a000 PsLoadedModuleList = 0xfffff800`02e97e50
Debug session time: Sun May 9 11:52:15.027 2010 (GMT-4)
System Uptime: 0 days 6:46:06.155
Loading Kernel Symbols
Loading User Symbols
Loading unloaded module list
****************************************... Read more

Read other 2 answers

Intel® Core™i5 Quad Core Processor i5-3570 (3.4GHz) 6MB Cache
ASUS® P8Z77-V LX: USB 3.0, SATA 6GBs, ATI®CrossFireX
120GB KINGSTON HYPERX 3K SSD, SATA 6 Gb/s (upto 555MB/sR | 510MB/sW)
Just had this message:
windows 7

Error: windows has recovered from unexpected shut down!
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.
Locale ID: 2057
Additional information about the problem:
BCCode: a
BCP1: FFFFFA809000CA60
BCP2: 0000000000000002
BCP3: 0000000000000001
BCP4: FFFFF800030A7150
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1
Files that help describe the problem:
Read our privacy statement online:http://go.microsoft.com/fwlink/?link...8&clcid=0x0409
If the online privacy statement is not available, please read our privacy statement offline:

A:windows has recovered from unexpected shut down

The minidump folder has a padlock on it, and I can't access the file 100314-7254-01.dmp, says access denied.

Read other 12 answers

Hi all, attached is my PC. I am having a reoccurring problem with my PC where it displays a blue screen after giving me no indication of a problem. One error message in the blue screen is "kmode exception_not handled (bwcW8x64.sys)".
When I look at my crash logs and try to look for a solution, it searches and can't find a solution.
I am a designer and use revit, photoshop, sketchup, autocad, etc. I don't think my software is causing the problem, because I've had a crash even with only my email open.

Thanks for reading!


A:Windows 10 several unexpected shut downs

Hi corbwho,

Welcome to the 10forums

The driver bwcW8x64.sys is part of the Qualcomm Atheros PerformanceSuite program, please update/reinstall/remove it.

6: kd> lmvm bwcW8x64
Browse full module list
start end module name
fffff800`dac70000 fffff800`dadc5000 bwcW8x64 T (no symbols)
Loaded symbol image file: bwcW8x64.sys
Image path: \SystemRoot\system32\DRIVERS\bwcW8x64.sys
Image name: bwcW8x64.sys
Browse all global symbols functions data
Timestamp: Wed Feb 13 18:25:48 2013 (511BCC9C)
CheckSum: 0001741F
ImageSize: 00155000
Translations: 0000.04b0 0000.04e4 0409.04b0 0409.04e4

Read other 0 answers

Blue e screen
os version 6.1.7600.
Locale ID 1033
BCP1: 0000000000000010
BCP2: 0000000000000002
BCP3: 0000000000000000
BCP4: FFFFF8800164D5D6
OS VERSION: 6_1_7600
PRODUCT: 768_1

Read other answers

I know yesterday I was on my pc and it shut down when I was online, I was away from the computer, but it had shut down and I had to reboot. Today I get this message:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.0.6001.
Locale ID: 1033

Additional information about the problem:
BCCode: 1000008e
BCP1: C0000005
BCP2: 9154AA9C
BCP3: B43146E0
BCP4: 00000000
OS Version: 6_0_6001
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:

Read our privacy statement:

I've never experienced this before, could this be hacker related, my pc is in healthy condition. What should I do?

A:Windows has recovered from an unexpected shut down!

hi this is most likely a driver problem you may want to go to device manager and check your drivers for any yellow ! or red x now even if you have none of these it may still be good practice to go to mfr website support page for you model comp and download all the newest drivers and install them one at a time and reboot after each to insure a clean install

Read other 1 answers

Hi every time i shut my computer off and go to restart it. I recieve an option to boot from different safe modes. I always select start windows any way. when windows boots up i receive the following message. Please help i have no idea what is causing this issue. the Pc never shuts down when it is running i only get this message when I shut the pc down for the night and restart it the next day

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.
Locale ID: 1033
Additional information about the problem:
BCCode: 116
BCP1: FFFFFA8006548010
BCP2: FFFFF8800466CDC0
BCP3: 0000000000000000
BCP4: 0000000000000002
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1
Files that help describe the problem:

A:windows has recovered from an unexpected shut down

Can you upload the minidump file:

I can see the BC code is 116, which is usually video issue. You might want to update or re-install your current driver
Read this article to know more about what it is and what to try

Read other 1 answers

Hi guys,

My PC is shutting down unexpectedly. Sometimes do not restart. Last two times tries to start again, but couple of times fails. Starts for a few seconds and stops again. Again and again after show me message that BIOS is corrupted and recovers it. After Windows starts normal.
I did these things ? cleaned components, changed cooling paste on the CPU and scanned for viruses with Microsoft Security Essential. After went to the service and tested power supply. They told me everything is ok. Tested PC with Prime95 all night and nothing. Before three hours problem appeared again.
My Motherboard is GIGABYTE 990FXA-UD3,
CPU ? AMD FX 4300 Quad Core
GPU ? NVIDIA GeForce GTX 650
Windows 7 Ultimate

Give me advice, please?

Thanks in advance!

A:What to do with unexpected shut down and BIOS corruption

Have you thought about changing your CMOS battery? If it's failing, it might corrupt your BIOS with it's 'flickering' power.

Read other 9 answers

I have a touchscreen laptop that I got in 2014, its OS is Windows 10 and it just shut down unexpectly and will not fire back up. I don't know the specific model of my laptop and can't look it up since the serial number is particaly destroyed due to wear and tear but I do have the product number but I can't look that up on this site either...so I'm pretty much S.O.L.This is the second time that my laptop did this without warning and with a full charge. I need to know how to reset my laptop so I can figure out what happened and to repair it.

Read other answers