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XP Repair crashes-can't complete-locked out!

Q: XP Repair crashes-can't complete-locked out!

-Windows XP Home Edition running on a Sony Vaio laptop:
-It had been running slower and slower to the point where scvhost.exe was pulling 99% of resources and the task manager couldn't load any applications.
-I eventually gave up and ran XP off of the CDROM and chose Repair
-When repair hit a program for loading the Cisco VPN applet it stopped and issued a warning that this was not supported, did I want to go ahead with it or without it.
-Whichever option I choose the program runs for another 30 seconds, flashes a death screen and crashes and reboots. I can find no way out of that loop.
-I went in and deleted any files I could find related to the VPN program, but couldn't uninstall it since I can't get the system up and running.

-I am locked out of my computer and don't see how to get back in and recover the OS and my applications.

HELP Please.



Preferred Solution: XP Repair crashes-can't complete-locked out!

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link http://downloadreimage.com/download.php. (This link will automatically start a download of Reimage that you can save to your computer.)

A: XP Repair crashes-can't complete-locked out!

Well it's bit late now but you probably where infected, that should have been your first course of action... a few AV scans, as a repair would not remove infections.

You also should have searched for some 'XP repair installation' instructions and followed them:


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How it started: I had some problems with installing Rollup 2 for Windows XP MC edition 2005 and called Microsoft tech support. They told me to find my restore DVD from Dell and reinstall windows because the error is most likely caused by a missing/corrupt file. Then they proceeded to say they'll call me tomorrow at 11:30.

The Problem: I started the installation process. Everything is fine until it gets to the point where the screen is on installing. It gets stuck at precisely the point where it says "34 minutes left" in installation process. I note the process at the time is "installing devices". I wait about a little under 2 hours and no progress. Sometime at around +1 hour after it gets stuck at "34 minutes left", I get a pop-up to insert a "Creative...(something)" CD and push OK. I assume it's a file in the restoration DVD, but it's not after looking through it...and I simply hit cancel and it seems that installation proceeds, albeit still stuck at "34 minutes left" mark.

After waiting...annoyed at no progress, I hard-reset my comp and repeat the process about 3 more times...getting the same result: stuck at "34 minutes left" (I didn't wait 2 hours like the first time). Finally after the 3rd hard reset, I get a Windows XP installation screen that says "restarting installation process" (this happens everytime if I start boot-up from HD instead of CD like the first time)...then a blac... Read more

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Thanks for listening, as my user name reflects I am now into stuff I'm ignorant about.


Had this computer a little over a year, I7 with 16gb of memory, windows 7 ultimate. etc

About a month ago, started seeing BSOD's. The BSOD would normally reflect "Memory Management" as the cause.Then the browsers started crashing, tried chrome, firefox and IE. Have removed and re installed all of them. I continue to received "windows has recovered" screens.

Was reading this thread, attempted the memory test via CD, it ran for several hours (actually alowed it to run all night. When I went to bed it was on test 8, the errors were moving from 0 to 32767. I got up this morning, same numbers, same test #. Seemed like it was stuck on that run even though the error numbers were still changing.

I have down loaded and ran who crashed. It's conclusion is :

12 crash dumps have been found and analyzed. A third party driver has been identified to be causing system crashes on your computer. It is strongly suggested that you check for updates for these drivers on their company websites. Click on the links below to search with Google for updates for these drivers:


If no updates for these drivers are available, try searching with Google on the names of these drivers in combination the errors that have been reported for these drivers and include the... Read more

A:Browser crashes, windows crashes, memory test won't complete, BSOD

If Memtest86+ is showing up errors, then there are hardware issues present. It's just discerning what hardware is bad. Initial suspect obviously is memory, but the unusual case makes it think it's some logic error like some CPU failure or something. It's also possible that when burning it to CD that the Memtest itself got corrupted somehow (i.e. bad burn).

16 GB is a lot of memory on a consumer motherboard. There is the possibility that while your motherboard can handle 16GB of memory, that 16GB of the actual memory model that you're using may not be supported. Certain configurations of memory can have problematic issues. So while the memory sticks themselves may not be bad, the actual 16GB setup of them may break things.

Have you tested system stability with reduced amount of RAM, like 1/2 sticks of RAM, as well as running Memtest on a couple passes for each separate stick?

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All of a sudden, my computer crashes every time when starting up the computer. When it gets to the "Windows" screen with the small moving dots that form the windows logo, it crashes just as they start their animation.

I've tried using Startup Repair, as well as command line repair (possibly the same thing?), but they are telling me that they aren't finding anything wrong. Also reverting to a previous state results in an error and I can't do a system restore because I have no system restore points. I was able to backup all of my most important files, thanks to that excellent guide on here which tells you how to use the "load driver" window to do it. So, I'm confident that my hard-drive is still mostly functional, since searching through it went fine, with no corrupt files or anything noticed. At first I thought the problem was something other than my hard-drive/installation, so I put my hard-drive into another computer (which was working fine) and experienced the same problem.

I read about the "repair install" option and got really excited that this might fix my problem. However, I read that you can only do it while logged in (which, again, I cannot do) and this was confirmed when I tried to do it anyway. This sounds like the perfect option for me, but I can't get the computer to let me log in, whether in safe mode or not.

Does anyone have any other ideas about what I can do? I'd really like to avoid doing a fresh install of Windows 7, if at al... Read more

A:Windows 7 crashes on startup. Can't restore, repair or repair install

Have you tried running a sfc\ scannow from command prompt?

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I'll give you the back ground that got me to this point.
Wife's Compaq Presario with an AMD Athlon Xp chip was starting to shut down and restart on it's own.
Kept doing it even when I took out the harddrive.
Must be a hardware issue and I tried just about everything including replacing the CPU with a known good one.
No joy so I moved on.
I have another Compaq Presario I inherited sitting around gathering dust.
It's an Intel based system otherwise the 2 computers were twins.
I removed the HD from the AMD and installed it in the Intel.
I now started to run a slipstreamed SP3 XP disc to do the standard repair, so I could get the system running.
I really want to keep hers going as she has a lot of games etc that she has downloaded off the net that she really enjoys.
It would be an extreme PITA to have to reinstall all of that.
So now we get to the problem

I can get it to the point where windows says that "This copy of Windows must be activated with Microsoft before you can logon. Do you want to activate Windows now"
I of course click yes. If pauses for a moment flashes to her desktop Picture (Hurray!) then i get a box that reads
"msfeedssync.exe - Application Error
The instruction at "0x7e4195c8" referenced memory at "0x00000048" The memory cannot be "read"
Click OK to terminate the program
Click on Cancel to debug the program.

Neither option will do much. it just keeps popping up and wanting me to send the error... Read more

A:XP Repair won't complete

It sounds to me like there are problems beyond the operating system. It's possible that other applications that are installed in the operating system are causing it not to boot completely. Have you tried booting into safe mode? If you can get into safe mode, try modifying the startup list. Keep us posted!

Start->Run->type "msconfig" (without quotes)
Startup Tab->Un-check all applications (except anti-virus)


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Hi Guys,

I am trying to run the sfc/scannow command on a network pc and its asking for a CD. But it says please install a cd, well i am far away from the PC. So i was wondering is there a way to trick the installer by editing registry so that it looks at a mapped network drive to repair the windows rather then cd?

Any help would be highly appreciated.

A:Regedit to Complete Repair

Welcome to TSF....

If there were a way to trick the installer it could not be told or worked on here, the only way is to have the correct windows install disk for the computer whether it is the one for the computer or a borrowed one makes no difference and seeing as you are on a network if it is a corporate network I would not go about trying anything on your own, causing the network to crash might cause your job to burn and crash if you get my drift, the best thing is to call the company IT department and get a new computer and let them take care of the problem with this one.

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My os is corrupt and is restarting after loading screen so i performed a repair install.Everything was going nicely until the installation froze on "Registering components".I kept it for 3 hours but it still was not going forward.I cannot understand why it is freezing at that point.
Any ideas.
Help will be greatly appreciated.
Thanx in advance.

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I am going through a terrible experience of the repair service order of my notebook. It is nearly a month I have initiated the service order, but it still is going on. The initial phases were very smooth. The box came in time, I have submitted the next day I got it. One or two days later it was received by HP. The problem started from here. The notebook was received on 5th April 2016 and Initially the estimated delivery date was scheduled 15th April 2016. But as of today, 3 weeks have been passed but the repair is still going on. More frustratingly, after the 15th the status started to show that the estimated delivery date will be "available once the product is received by HP".On this circumstances, I have called HP support 3 times. Every time they said that they have sent escalation for urgent repair and delivery, I should get notifications withing 2-3 business days. But neither I got notifications nor the status showed differently. Now I am worried about what is going on here. Who knows when I can get it back if it happens ever.Could anybody suggest me what I should do now. Thanks in advance.

A:How long does it take generally for hp to complete a repair



I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Forum.

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Started the pc w/the XP Home SP2 cd in, and followed prompts to do a repair install. All was going well. Got to the point of it needing to restart the computer. After the Windows logo appeared, received STOP error 7E, with no driver mentioned. (1st variable if needed is 0x0000006).

Turned machine off, restarted. Same thing. Tried again, this time trying Safe Mode. I get the message "Setup cannot continue in Safe Mode, Click OK to restart".

(Prior history/cause of needing the SP2 repair: SP3 was installed, causing the pc to start acting up in various ways, according to client. System Restore using multiple dates did not work. Add/Remove option was not available. Used Recovery console to uninstall the SP. Windows would not boot normally after this, so proceeded with Repair Install)

Hoping someone has been there/done that and can help. I do have other computers I can pull the hard drive over to if needed.

thanks in advance - kimmer

A:Solved: Can't complete XP repair install

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I have this problem. Upgraded my motherboard and processor, got a new hard drive, installed new version of xp onto new hard drive, all works great.

Apart from I can't boot into my old version of windows. Understanding that this is due to no compatible drivers for the mainboard or processor, a repair install is performed using my XP Home disc. This repair install seems to restart before the instllation is complete, and the PC just keeps booting back into setup, tries again, fails to complete and restarts again.

The reason i need to get back into my old version of windows is because I have a program installed on it called mobile Phonetools from BVRP software. It has all my SMS messages archived somewhere, but I don't know where, and only by running the program from within my old windows installation can i make a backup file that i can restore onto my new installation.

Please help me boot back into my old XP!


A:Setup will not complete repair installation


Not sure you can get that done, but have you tried setting it as a slave to the drive that will boot and then moving your data?

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I added a 4 port USB 2.0 pci card to my Dell Optiplex GX1, Intel Pentium 111, 498 mhz, 512 mb ram PC. OS is Win 2000 pro. I now get "hal.dll is missing or corrupt". I set it to reboot off the cd following your steps. I get as far as "welcome to set up" (choices to "enter, R or f3") and eveything totally locks up. I still have a green light on the harddrive and the cd tray still functions. The keyboard is shut down entirely. I have tried 5 times with no change. The hardddrive had the win XP (installed by Dell... my backup copy is missing). I tried rebooting off of my Win2000 pro CD. Now i probably have bits of both os on my HD. How do I finish the process without it locking up? Thanks so much.

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i'm trying to do a repair install of windows7 OEM, but for some reason the process is telling me i'm running win XP and cant upgrade to win7.

windows explorer keeps stopping and restarting also.

i cant have 3 or 4 programs open at the same time as i used to, i lose the task bar and when i try to run the Task Manager nothing happens, so i'm forced to hit the reset button to get back to basics, very frustrating.

sincere apologize if this is in the wrong forums
this is the contents of my windows comparability report......
The following issues are preventing Windows from upgrading. Cancel the upgrade, complete each task, and then restart the upgrade to continue.
Your current version of Windows is more recent than the version you are trying to upgrade to. Windows cannot complete the upgrade.
Upgrading Windows will affect the following devices and/or programs:
These programs might not work properly after the upgrade. We recommend uninstalling these programs before upgrading. Cancel the upgrade, open Control Panel, and search for "uninstall a program". (Note: Programs marked as * can be safely reinstalled after the upgrade.)
iTunes (Please deauthorize computer prior to upgrade)

A:Unable to complete Repair Install win7

i should mention that my system has the latest updates and i have deauthorized the computer from iTunes

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I did a system restore with xp but it froze in the middle and I had to shut it down. Then it wouldn't boot- I tried again and again- it just cycles endlessly through the "do you want safe mode or this mode or that mode" etc, etc over and over again and won't let me boot.

My shop told me to just do a repair with the cd. Doing that, it gets to the very end, but then asks for "D:\asms" or something like that, from the "xp home edition service pack 2" cd. That IS the cd I'm doing the repair from! It won't see the file, and I have no idea how to type the "correct path." What IS the correct path so that it will find the darn asms file and complete setup?


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Problem:  Windows cannot complete startup following a freeze-up which required a manual restart. 
Once computer powers on, it goes straight to an error screen which allows two options: start windows normally, and complete system repair (recommended).    Neither option gets me anywhere.
When I select System Repair, I get a "loading files" bar along the bottom, which completes.  Then, a little green bar flashes for a second, and then the screen goes black.  I wait a few minutes (it doesn't sound like anything is happening) and then I restart the computer.
When I select a normal start it says : Loading windows, I get the windows logo, and then it freezes there.  I then restart.
And so on...
I do not have a System Repair disk for this computer. (Because I am an idiot.)
F8 does not fo anything at startup.

A:Black Screen: Cannot Complete Startup Repair

If can get access to another Windows 7 computer, you will be able to create a System Repair Disk that will work on your computer.
What is the make and model of the computer? Tapping F8 at boot does not get you to the Advanced Repair Options Screen? On a HP tapping Esc at boot will get you to a diagnostic menu where you can check to see if the hard drive is failing. On a Dell it would be F12.

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I was not able to run safemode or safemode with networking so i tried msconfig and changed boot.in in safeboot and restarted my computer but it fails it came back to the same page and restarts, so i tried to repair xp using the cd.. it copied files and gave a message it will restart and complete the setup but it shows a msg windows xpsetup cannot run under safemode.

Now what is the solution . it just restarts and give this msg and again does the same.

A:unable to complete xp repair shows cannot run under safemode

See the following link:http://www.bleepingcomputer.com/tutorials/how-to-start-windows-in-safe-mode/Scroll down to the section: "Problems that can occur by forcing Safe Mode using the System Configuration Utility"

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When doing an xp pro repair below are the log files I received.
The computer is a dell dimension c521.
It came with xp home installed and I had upgraded to pro.
The only software I have is the xp pro disk.
The setup install keeps looping. And stops with 39 minutes to go.
I cannot get into safe mode to make any changes.
It freezes and says install cannot continue in safe mode.
And I cannot get in recovery console because I forgot the admin password. Don't rag me about it please.
Cannot get into the command prompt.
The only keyboard command that seems to work is f2 setup console.
I did not make any backups and am hoping I will not lose all docs, pics and email contacts I had.
These are the three log file errors i receive when install stops and won't go any further. If I turn computer off and restart it just does the same thing.
Windows xp repair installation setup log file errors
# 1.) C:\Windows\iis6.log file
# 2.) The signature for windows xp pro upgrade is unavailable Error 426
# 3.) Setup failed to install the product catalog. This is a fatal error. The setup files should contain more information.

If anyone understands how to fix this I would appreciate you... Read more

A:Solved: xp pro repair install errors cannot complete

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My Lenovo B4130 running Windows 10 is three months old. Yesterday it started what I've come to know is an automatic repair mode. It never stopped 'repairing' the drive... after running all night. It will not boot under any circumstances. I've tried the recovery usb with no result at all. I've read all of the ideas on the tech forums. All of them required being able to access command prompt. I've tried f11, f8, you name it... nothing. It isn't a loop because it never finishes.

I would be happy to reinstall Windows, if that's what it takes. But even the recovery disk does nothing. Yes, it is under warranty. But this doesn't seem like it should be terribly complicated. I would appreciate any feedback on this. Thanks folks!

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I have an ASUS laptop which came with Win 8, upgraded to Win 8.1 then upgraded to Win 10. Had a problem of rebooting unexpectedly. Restore did not help. Having problems getting a rescue disk to boot up ( ASUS bios is a bit odd to set up for CD/DVD boot ) so decided to do a repair as I have an original Win 10 usb installation stick and when it booted up I tried to do a repair. But it came back as unable to do a repair as hard drive is locked! what does this mean.

I have run a program that has given me my activation code and was wondering if I reinstalled Win 10 do I use this activation code or just reinstall and bypass activation code!

Thanks Bob

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Hi,Apologies if this has been answered already, but I couldn't find anything on the boards. My ideapad is showing error saying PC needs to be repaired. error code 0xc0000098. I thought I could use my Windows 8 disc to recover/repair, but when using the Repair facility (Repair > Troubleshoot > Refresh your PC) I get the message "drive is locked". Microsoft tell me this is something only Lenovo can help with... Does anyone have an idea what I might need to do? I can't pull the drive out or send the pc away - it's my Mum's; she's visiting and lives on another continent... Many thanks for your help!!Marc

A:Trying to repair Window8 but "drive is locked"

Is it possible you have bitlocker turned on?

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My Lenovo B4130 running Windows 10 is three months old. Yesterday it started what I've come to know is an automatic repair mode. It never stopped 'repairing' the drive... after running all night. It will not boot under any circumstances. I've tried the recovery usb with no result at all. I've read all of the ideas on the tech forums. All of them required being able to access command prompt. I've tried f11, f8, you name it... nothing. It isn't a loop because it never finishes.

I would be happy to reinstall Windows, if that's what it takes. But even the recovery disk does nothing. Yes, it is under warranty. But this doesn't seem like it should be terribly complicated. I would appreciate any feedback on this. Thanks folks!

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I have a Windows 7 / Windows 8 dual boot setup that was initially working fine. When attempting to update the graphics drivers in Windows 8 last week, something went wrong and the system crashed. Now when I attempt to boot into Windows 8, it goes into the Attempting Automated Repairs loop which never finishes, even when left running for several hours. I attempted to boot off of the Windows 8 installation CD and do a Refresh but it just errors out saying Windows could not be refreshed. Any other suggestions?

A:Locked In Automatic Repair / Can't Refresh

I see lots of Google hits for this problem but no fixes other than to do a reinstall.

One post indicated a Windows Update was the cause of the problem, but the fix was still to reinstall.

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Bear with me... trying to help my niece in another state. Her only computer is the problem, so she can't directly search for fixes.

She has a Windows 7 Home edition workstation. Her daughter (9) was playing on it when she said it suddenly stopped working. It would reboot, but wouldn't complete the boot. Shows the home screen- but then comes up with an explorer window saying "not responding."

The rebooted in safe mode and tried to restore from the oldest date. That showed a progress bar that moved part of the way but wouldn't complete.

Tried again and this time chose to "repair" first and it came back stating it couldn't fix it.

Any ideas of what to do next?

A:Won't complete boot- no errors, Repair startup fails

Here is a tutorial on how to troubleshoot starting windows 7, which will require a full read through, but should solve the issue. It's hard troubleshooting miles away though. I suggest again trying to run startup repair, and maybe a restore point a week before the incident. You can also try last known configuration.

Troubleshooting Windows 7 Failure to Boot

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Having been sent new memory by OEM to fix BSOD that was def. mem. based per memtest86 got unbreakable loop of Startup Repair fails. Tried the advice on repair install tutorial but get to step 11. Then the compatability report says that I have used the installation disc and to take it out and restart - which I can't because the system cannot boot!!! Tried restore from image but system won't see the ext. HDD it is on and last 5 restore points all fail to complete.

Hope I'm not at the send it back to the OEM stage

A:Cannot complete Repair Install after loop of startup repairs

Startup Repair Infinite Loop Recovery
big thumbs up to Dzomlija for this one - perfect fix

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One minute my computer was running smoothly. All or a sudden, i can't open one thing without the entire system crashing. It was that way for a good 2.5 hours now it is back to normal. I was able to run the HiJackThis while it was freaking out. Also, when my computer is running fine, whenever i open up the folder that has my movies in it, i get an "explorere.exe" has crashed. and it seems that it only does this when they are in the thumbnails setting.

I'm running XP home edition service pack 2

Please help me out. I'm in school right now and if my computer crashes, i'm screwed

I really appreciate your help

Deckard's System Scanner v20071014.68
Run by Sam Farr II on 2008-03-21 22:51:12
Computer is in Normal Mode.

-- System Restore --------------------------------------------------------------

Successfully created a Deckard's System Scanner Restore Point.

-- Last 5 Restore Point(s) --
53: 2008-03-22 02:51:17 UTC - RP110 - Deckard's System Scanner Restore Point
52: 2008-03-21 22:49:25 UTC - RP109 - System Checkpoint
51: 2008-03-20 22:01:52 UTC - RP108 - Software Distribution Service 3.0
50: 2008-03-19 00:57:12 UTC - RP107 - Software Distribution Service 3.0
49: 2008-03-16 20:19:52 UTC - RP106 - System Checkpoint

-- First Restore Point --
1: 2008-01-06 01:55:47 UTC - RP58 - System Checkpoint

Backed up registry hives.
Performed disk cleanup.
... Read more

A:Complete system crash, still crashes now


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Running W8 on a machine with motherboard RAID 5 (five drives, Intel z68 SATA controllers) with an SSD cache. Machine has run fine for about 6 months. While running, froze up. Rebooted but got Automatic Repair, which did not work. Neither Reset nor Refresh
will work, as they report drive is locked. BIOS shows RAID array is functioning; did a sync of SSD with the array, no help. Comand line shows an X drive that appears to be my C drive. DiSKPART shows no disks at all. CHKDSK will not work, reports drives locked.
Tried Win8 install disk, it reports no drives.
I have check cables and power. I am not convinced this is a hardware issue since the command line shows my boot drive files.
Any recommendations about what to do?

A:Windows 8 will not boot or repair: drive locked

Here is a similar post for your reference.
http://answers.microsoft.com/en-us/windows/forum/windows_8-system/windows-crash-refresh-hard-drive-locked-unlock/a6bb04ff-5dba-4e10-a849-644cd0851bc6 Juke Chou
TechNet Community Support

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I had W10 in another partition, it updated and my laptop got on fire at very high temperature.

I went to W8.1 and it also updated and also started to overheat.

I removed all updates installations and still was very hot.

So I decided to format W10 and with EasyBCD to fix the boot, but it didn't work. On reboot, it failed and remained totally black without any message or nothing. Just black.

So I tried to repair, recover and reinstall from my W8.1 and my W10 USB sticks, but nothing worked saying that the drive is locked.

I tried to follow a YouTube tutorial to solve it but failed on the MS-DOS at the very last instruction.

Does anyone know what I can do? I think that the laptop is broken again and needs to be sent again to Asus for the overheating, but I can't send it without the boot, they will say I caused the damage.


A:Can't boot, can't reinstall, can't repair (locked drive)

I would say that is a hardware problem. Your cooling does not seem to work to specifications. I would send it in and explain what happened.

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Hey all... a friend of mine has an Hp All in one desktop running windows 8. Or 8. something. I'm not sure when she last did system updates. (full computer specs here) From what she was able to tell me, her computer was running slow so she did a system restore. (not sure if that's what she actually did or not). The system restore was taking too long for her liking so she turned the computer off before it was complete. (I assume she just turned the power off). When she turned the computer on again later, it cycled between diagnosing computer and computer repair messages at the bottom of a logo screen. As far as I know there are no recovery/system discs. The various "F" keys... escape key... delete... etc got me no where. Is there a way to fix this computer or should I tell her she needs to go back to a manual typewriter and call it a day?

Thanks for your time,

A:Solved: computer locked in repair cycle

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My Dell XPS 15z wouldn't boot this weekend. After a few failed attempts I got the screen to start in safe mode. A screen with options popped up with the first option being to do a System Repair so I decided to try that. It went through a few steps and seemed to be progressing. However, it now appears to be frozen on a screen that says it is attempting to perform system repairs and that the process could take over an hour. This was basically 48 hours ago. If I hit the cancel button a screen pops up telling me the process cannot be stopped. My husband even turned the computer off but when it starts up again it automatically returns to the frozen screen.


A:System Repair has locked up on Dell laptop

F8 at power on should give you some recovery options. Have you tried that?

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My computer stopped and now will not reboot. During normal reboot, gets to loading windows screen and no further. During safe mode boot, listing displays CLASSPNP.SYS installed and goes no further. Using the F8 option "Repair my computer" during startup does not display a list of recovery tools, but goes to a blank Windows screen with no cursor displayed. The Windows 7 Pro SP1 disk loads files, goes to next screen after language selection, but will not do a repair nor will it reinstall but goes to the starting Windows screen and after a few seconds to whe Windows screen with a cursor displayed. Some action is displayed a couple of times then all action seems to stop. Eventually the install language selection screen opensand after selecting "Next" then either repair or install, I am returned to the Windows screen with cursor displayde and no further action. The recently built repair disk does not do any better.

Additional notes: 1) This is second incidence. Repair using the Windows install disk fixed the problem the first time but the computer froze again after 1 day. 2) Sometines a 10 or more second delay occurs between update of system actions, although the actions entered from the keyboard and mouse are remembered and acted upon at the end of the delay period. 3) All USB ports are open. 4) Network printer recently installed but working fine hen computer working.

Any help will be apprciated, thanks.

A:System does not complete startup, safe mode, repair, or reinstall

Hello lahines and welcome to Seven Forums.

It sounds like your computer may be having a hardware issue. Since it's a custom build I'd start by checking the basics. All cables/wires securely attached, RAM seated properly, etc. If still no joy one of the Forum experts prepared these troubleshooting guides that have some additional suggestions.

Troubleshooting Windows 7 Failure to Boot

Troubleshooting Steps for Windows 7

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I have done many in place xp repairs when installing new motherboards. This one is puzzling and I am looking for advice. The repair install did its initial install however when XP reboots to complete the installation the splash screen appears and the system reboots. I have several complete backups of the c: drive so data recovery is not an issue. I would like to get this installed without doing a fresh install.

After the repair failed I installed a spare hard drive and was able to do complete a fresh install of XP with this new equipment. That would indicate to me there is something wrong with the repaired drive. Any ideas on how to troubleshoot this? I cannot get into safe mode as the install is not yet completed. I have the bare minimum hooked up at the moment, i.e. video card, hard drive cd drive One last item.....My XP Pro was patched to sp3 and I am using a Windows install cd slipstreamed with sp3. There is no error message just a reboot about 7 seconds after the splash screen appears. Any ideas are appreciated. Many thanks,

A:XPSP3 Repair Install Cannot Complete Reboots at Splash Screen

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Repair area connection.action cannot be complete ,CLEARING THE ARP CACHE
I had attach the picture.Your help is much appreciated.

A:Repair area connection.action cannot be complete ,CLEARING THE ARP CACHE

have a read please

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I need some help with remaining malware on my PC after I finished the Remove PC Repair (Uninstall Guide).
I was infected when a service desk rep from my company installed a random WinRAR app without checking to see if it was safe/approved first. It immediately installed PC Optimizer Pro & PC Tech Hotline, a pseudo bing redirect in my browsers, and when I ran Malwarebytes the first time it found PC Repair as well.
I followed the instructions for Remove PC Repair but still have PC Optimizer Pro & PC Tech Hotline after a clean reboot.
Below are log files from FRST64 & I've attached 'Addition.txt' also from FRST64, as well as log files from my first pass with MalwareBytes. (We've disconnected the K drive now that is listed, and we'll clean those files up later. They are old) and screenshots from after the Remove PC Repair try.
I'm running Windows 8.1 x64 bit.
Thanks, Sherrie
Had multiple hangs trying to past in the FRST64 log file text. Couldn't attach it because it was too big (1.8 mg), so hopefully I can email it to someone who is willing to help me. DDS wouldn't run on my computer.

A:PC Optimizer Pro & PC Tech Hotline remain after Remove PC Repair complete

Hi Sherrie,Had multiple hangs trying to past in the FRST64 log file text. Couldn't attach it because it was too big (1.8 mg)If you can neither paste nor attach it then zip the log file (right-click on it -> Send to -> Compressed (zipped) folder) and attach this zip-file.Thank you.

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Hello everyone

A couple days ago windows forced my computer to update the update didn't install correctly
Or is broken
When i start my computer i get a black screen with cursor
I know it is not a virus or a piece of malware or anything hardware related

Nothing works but i can access the repair thing
System repair dont work because of errors (ask and i will post them) (install disk cant repair either)
I dont want to lose my microsoft office 2010 for i dont have anymoney to buy a new copy
And its also been discontinued

Anyone know how to fix or replace the install only. so no programs or documents films or games are lost?

A:Windows 7 Wont boot and repair cant complete (Update fail)

Can you boot to Safe Mode?
What errors do you get from System Restore?
Have you tried Startup Repair? - what error messages did you get?

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Hi Everyone,

I have tried to find a fix for this but still had no luck and haven't found anything relating to this in the forum.

This PC is connected to a domain which also has a screensaver lock policy set after 15 minutes.

When the PC locks, the PC almost all the time freezes and has to be turned off and on again. This is only on this PC which is running windows 7. Other windows 7 PC's are fine.

Does anyone know any way of trying to find out what the problem is. I have looked in event viewer and nothing is shown.

If you need any more information I will gladly post the information you may need to solve this.



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I've had my computer for years and years. It will randomly crash in an instant at any given time - be it while playing a game or just surfing the web. I can find no rhyme or reason why it crashes or how to cause it to crash.

Sometimes it will run fine without crashing for months at a time. Then it slowly starts crashing more and more. First once every few days, then work its way up to crashing numerous times in a day.

The only thing I've found, through experimentation, to sort of remedy the problem is to turn off the PC, physically remove the graphics card, boot on the pc, wait ~2 mins, turn off PC, re-install GPU, turn on PC.

This usually will stave off the crashing, putting me at least back to the one or less crashes a day phase.

The issue seems to be OS independent, as I get the same behavior when running Ubuntu.

A:Random crashes - complete power shutdown

Here are my attached dump files

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Dear TSG

I'm using a Lenovo Ideacentre B340 running windows 8.1 with the following spec:

Intel Pentium CPU G645 @ 2.90GHz
Lenovo Mahobay motherboard
440GB Hard Drive

My system crashed yesterday during a windows update. I can't boot to safe mode or use system restore.

I tried a "refresh" but it says "The drive where Windows is installed is locked. Unlock the drive and try again. I do not have a back up disk.

Any advice would be greatly appreciated.

Best Regards


A:Solved: Can't repair Windows 8.1, hard drive locked.

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I was running Windows XP Home Edition SP2 (not sure if my actions changed this)
Athlon 2400+ GA-7VAXP, 1 GB RAM, 80 GB Raid 0

I experienced a random reboot, that locked into a reboot cycle until I disabled GoBack this seemed to fix the issues although I had some sever performance issues at this point (boot took about 3x longer than normal). For that reason I ran Norton System Works 2006's 1 button checkup and accepted all changes. After the reboot from this I got an Explorer.exe application error 0xc0150002, which prevented anything other than my wallpaper form loading. After checking the Microsoft forums the only solution I could attempt was running the Windows repair from the installation CD. During the repair run I had a COM+ error from csetuputil.cpp stating it could not locate catsrv.dll. I accepted that and the run appeared to continue normally. Later during the run I received notification that directdb.dll, wab32.dll, inetcomm.dll, and msoe.dll were missing or corrupted. The repair seemed to finish normally after this until it attempted to reboot. The usual XP load screen popped up, screen went blank, cursor appeared and then the system rebooted, this loop had continued for 3-4 cycles until I shut the system down. I then booted into the recovery console and attempted to copy the corrupted files in, but the Program Files directory was inaccessible...the two I was able to copy in (catsrv.dll and inetcomm.dll) had no effect on the boot.

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i had to rollback windows 10 due to frequent hangups mostly after the updates,went to windows 7 professionaland now im having the same problem,im now suspecting a boot sector problem,the windows repair tools dontwork the startup disk dont work,they only get me so far. narrow to 3 problems hardwaresoftwareor --hp thanks i need help

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Hello, community

Well... I have a desktop running Windows 10 x64. Yesterday I was copying some files from a folder to another. (no other software open). To have no problems, I did something I've been doing since I installed Windows 10: I'd go to the task manager, close the "explorer.exe" and would open it again as administrator, so I wouldn't have to confirm each folder I'd enter on another drive.
But what happened this time is that the explorer wouldn't open, leaving only the black screen and the cursor.

So I rebooted and then windows entered automatic repair mode. When trying to use any options, it said there are no admin accounts on windows (although there are three).

A few things I tried:
*System recovery from windows boot cd (there is only one system recovery point, and it couldn't complete the recovery, presented an error)
*Automatic recovery from boot cd
*Using Windows boot disk to enter command prompt to allow the hidden administrator account (which worked, but windows still don't recognize it, or don't see it, I'm not sure which)
*Chkdsk on system drive
*Used Hiren's Boot CD to reset password in my account and created a new Admin one
*Tried overwriting "utilman.exe" with "cmd.exe" in order to use command prompt in Windows instead of boot disc so commands there would take effect (I'm guessing many cmd commands won't work from the Windows Boot Disk command prompt)
*MBR fix, boot fix, bcr rebuild

What I can't do:
*Log ... Read more

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My windows 8 drive has become locked.  Using Hiren's boot disk I can see that content is on there and I see many drives.  However, chkdsk doesn't recognize the drive and gives data cyclical redundancy errors.
I don't mind doing a reinstall; but, it has many pictures and files I'd rather not loose.
It's been in the automatic repair loop for some time.  I can't even do the one start refresh (it's a lenovo).

A:Windows 8 locked drive can't refresh - automatic repair loop

Additionally....the only way I coudl get it to boot to a Windows 8 DVD was to change it to legacy mode.  With it in UEFI it wouldn't boot to the DVD at all.   I've created a USB recovery disk from another laptop (same OS) but, it won't boot off of it.
But, being in legacy does appear to lock up the drives.

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Hello, community

I firstly want to thank for being able to post and possibly get help here, and to anyone who gives attention to this request, as it's my first topic here.

Well... I have a desktop running Windows 10 x64. Yesterday I was copying some files from a folder to another. (no other software open). To have no problems, I did something I've been doing since I installed Windows 10: I'd go to the task manager, close the "explorer.exe" and would open it again as administrator, so I wouldn't have to confirm each folder I'd enter on another drive.
But what happened this time is that the explorer wouldn't open, leaving only the black screen and the cursor.

So I rebooted and then windows entered automatic repair mode. When trying to use any options, it said there are no admin accounts on windows (although there are three).

A few things I tried:
*System recovery from windows boot cd (there is only one system recovery point, and it couldn't complete the recovery, presented an error)
*Automatic recovery from boot cd
*Using Windows boot disk to enter command prompt to allow the hidden administrator account (which worked, but windows still don't recognize it, or don't see it, I'm not sure which)
*Chkdsk on system drive
*Used Hiren's Boot CD to reset password in my account and created a new Admin one
*Tried overwriting "utilman.exe" with "cmd.exe" in order to use command prompt in Windows inste... Read more

A:Locked out of Windows - Auto Repair Loop and No Admin Accoun

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Dear Crash Analyzers,
Thank you very much in advance for your assistance, really impressed that you would devote some of your precious time to helping others here. A couple of days ago, after leaving my Asus laptop Locked but running, I came back to find it had crashed and re-booted on its own. It's happened twice more since then, once while idle, once while locked. It does not seem to do this if I close it (Sleep mode) - it has not actually happened while I've been in front of it, but I prefer of course to leave it on most of the time. The significant changes I had made to my computer right before that, if I'm remembering correctly:
Accepted and installed the Adobe Acrobat Reader DC that had been nagging meUninstalled Googe Photo Backup, wasn't using itI also accepted a Silverlight updateMaybe some other unattended update?

Thank you again for your help, Charles

A:New Recent Crashes during Locked or Idle state

Please upload the zip again, it is empty.

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A bunch of issues has led me to believe that my computer is infected:
-Slow system and constant freezing even in Safe Mode
-Malwarebytes crashes before a scan is complete
-System File Checker also crashes
-Internet connectivity is disabled
-Frequent BSOD crashes
 I'll wait for your instructions such as what logs to post etc.
Thanks for the help!

A:Slow System, Malwarebytes Cannot Complete Scan, SFC crashes, Internet disabled

Hello, Welcome to BleepingComputer.I'm nasdaq and will be helping you.If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.===--RogueKiller--Download & SAVE to your Desktop For 32bit system or For 64bit system Quit all programs that you may have started.Please disconnect any USB or external drives from the computer before you run this scan!For Vista or Windows 7, right-click and select "Run as Administrator to start"For Windows XP, double-click to start.Wait until Prescan has finished ...Then Click on "Scan" buttonWait until the Status box shows "Scan Finished"click on "delete"Wait until the Status box shows "Deleting Finished"Click on "Report" and copy/paste the content of the Notepad into your next reply.The log should be found in RKreport[1].txt on your DesktopExit/Close RogueKiller+=======Download the correct version of this tool for your operating system.Farbar Recovery Scan Tool (64 bit)Farbar Recovery Scan Tool (32 bit)and save it to a folder on your computer's Desktop.Double-click to run it. When the tool opens click Yes to disclaimer.Press Scan button.It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.===Please paste the logs in your next reply DO NOT ATTACH THEM unless specified.Wait for further instruct... Read more

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My name is Peter and I am running XP, SP3 media edition on a Dell Dimension 2510 desktop that is experiencing similar symptoms as RabbitRanger reported earlier this month:http://www.bleepingcomputer.com/forums/index.php?showtopic=348482&hl=Specifically I recieve the following application error "The instruction at "0x7c923845" referenced memory at "0x00000000". the memory could not be "read"". After I recieve this error message I must do a hard shutdown and restart of my computer.I carefully followed the Preparation Guide For Use Before Using Malware Removal Tools and Requesting Help, however after 4 attempts the GMER application failed to complete its activity (the 4th time took 7 hours to run before it crashed) so I do not have the "ark.txt" file to share. Hopefully you can help me. ___________________________________________DDS (Ver_10-03-17.01) - NTFSx86 Run by Peter Lehrach at 12:21:35.09 on Mon 09/27/2010Internet Explorer: 8.0.6001.18702 BrowserJavaVersion: 1.6.0_21Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.1022.243 [GMT -4:00]AV: BitDefender Antivirus *On-access scanning enabled* (Updated) {6C4BB89C-B0ED-4F41-A29C-4373888923BB}============== Running Processes ===============C:\WINDOWS\system32\Ati2evxx.exeC:\WINDOWS\system32\svchost -k DcomLaunchsvchost.exeC:\WINDOWS\System32\svchost.exe -k netsvcssvchost.exesvchost.exeC:\WINDOWS\system32&... Read more

A:Popups, applications error, system 32 crashes, unable to complete GMER scan

Hello and welcome to Bleeping ComputerWe apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine. If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.Please refrain from running tools or applying updates other than those we suggest while we are cleaning up your computer. The reason for this is so we know what is going on with the machine at any time. Some programs can interfere with others and hamper the recovery process. Please also continue to work with me until I give you the all clear. Even if your computer appears to act better, you may still be infected.Even if you have already provided information about your PC, we need a new log to see what has changed since you originally posted your problem.Once we start working together, please reply back within 3 days or this thread may be closed so we can help others who are waiting.We need to create an OTL report,Please downloa... Read more

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I have a P4 2.4 with 1024ddr RAM and a geforce fx5600. I installed linux on a separate partition. I tried to remove Grub by doing a repair (I wanted to remove the linux disk for another machine). Since doing so, I have reinstalled sp1 and all the fixes (which I got from Microsoft on a cd). My computer crashes now when I play games. There is no record on the event logger of these crashes. I have tried reinstalling the games but it still crashes. The amount of time from start of a game to crash is not fixed.

A:[Solved] XP Crashes after repair

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I am configuring a new Dell PC XPS 8700 for a friend and want to create a repair disc but the repair disc program crashes shortly after starting. I see the dialogue box that's supposed to allow you to select a destination drive but then the crash occurs. I successfully created a recovery image set with no issues.

The PC is running Win 7 Pro. I have spent much time with Dell support and achieved what I expected, nothing. Has anyone else encountered this or have any suggestions? The Macafee crap is also still on the PC but I will be replacing it.

A:Win 7 repair disc app on new Dell PC crashes

Is this the Windows program to create a system disk or a Dell boatware program?

> Create a system repair disc

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