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Computer Infected? Keeps showing desktop in safe mode

Q: Computer Infected? Keeps showing desktop in safe mode

Can anyone help? This is an old computer- but I have always been able to use it. My daughter decided to "borrow it" and it hasn't been the same. I downloaded "hijackThis" and here is what it showed: Logfile of Trend Micro HijackThis v2.0.2Scan saved at 11:05:20 PM, on 11/2/2009Platform: Windows Vista SP1 (WinNT 6.00.1905)MSIE: Internet Explorer v7.00 (7.00.6001.18319)Boot mode: NormalRunning processes:C:\Windows\system32\Dwm.exeC:\Windows\Explorer.EXEC:\Windows\system32\taskeng.exeC:\Program Files\Windows Defender\MSASCui.exeC:\Program Files\Common Files\Research In Motion\Auto Update\RIMAutoUpdate.exeC:\Program Files\Gamevance\gamevance32.exeC:\Program Files\QuickTime\QTTask.exeC:\Program Files\Common Files\Real\Update_OB\realsched.exeC:\Program Files\MyWebSearch\bar\1.bin\M3SRCHMN.EXEC:\Program Files\Java\jre1.6.0_07\bin\jusched.exeC:\Program Files\Windows Sidebar\sidebar.exeC:\Program Files\AIM6\aim6.exeC:\Program Files\AIM6\aolsoftware.exeC:\Windows\system32\wuauclt.exeC:\Program Files\Internet Explorer\IEXPLORE.EXEC:\Program Files\IObit\Advanced SystemCare 3\Awc.exeC:\Program Files\Trend Micro\HijackThis\HijackThis.exeC:\Windows\system32\SearchFilterHost.exeR1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157R1" target="_blank" class="wLink">http://go.microsoft.com/fwlink/?LinkId=69157R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = actsvr.comcastonline.com:8100R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = cdn;*.localR0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName = O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dllO2 - BHO: Gamevance - {0ED403E8-470A-4a8a-85A4-D7688CFE39A3} - C:\Program Files\Gamevance\gamevancelib32.dllO2 - BHO: RealPlayer Download and Record Plugin for Internet Explorer - {3049C3E9-B461-4BC5-8870-4C09146192CA} - C:\Program Files\Real\RealPlayer\rpbrowserrecordplugin.dllO2 - BHO: ALOT Toolbar - {5AA2BA46-9913-4dc7-9620-69AB0FA17AE7} - (no file)O2 - BHO: Yahoo! IE Services Button - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - (no file)O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dllO2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dllO3 - Toolbar: My Web Search - {07B18EA9-A523-4961-B6BB-170DE4475CCA} - C:\Program Files\MyWebSearch\bar\1.bin\MWSBAR.DLLO3 - Toolbar: ALOT Toolbar - {5AA2BA46-9913-4dc7-9620-69AB0FA17AE7} - (no file)O4 - HKLM\..\Run: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hideO4 - HKLM\..\Run: [BlackBerryAutoUpdate] C:\Program Files\Common Files\Research In Motion\Auto Update\RIMAutoUpdate.exe /backgroundO4 - HKLM\..\Run: [Gamevance] C:\Program Files\Gamevance\gamevance32.exe aO4 - HKLM\..\Run: [IntelWireless] "C:\Program Files\Intel\Wireless\Bin\ifrmewrk.exe" /tf Intel PROSet/WirelessO4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottimeO4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osbootO4 - HKLM\..\Run: [My Web Search Bar Search Scope Monitor] "C:\PROGRA~1\MYWEBS~1\bar\1.bin\m3SrchMn.exe" /m=2 /wO4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_07\bin\jusched.exe"O4 - HKCU\..\Run: [Sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRunO4 - HKCU\..\Run: [Aim6] "C:\Program Files\AIM6\aim6.exe" /d locale=en-US ee://aol/imAppO4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exeO4 - HKCU\..\Run: [SmartRAM] "C:\Program Files\IObit\Advanced SystemCare 3\Sup_SmartRAM.exe" /mO4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'LOCAL SERVICE')O4 - HKUS\S-1-5-19\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User 'LOCAL SERVICE')O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'NETWORK SERVICE')O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\PROGRA~1\Java\JRE16~3.0_0\bin\ssv.dllO9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\PROGRA~1\Java\JRE16~3.0_0\bin\ssv.dllO13 - Gopher Prefix: O16 - DPF: {1D4DB7D2-6EC9-47A3-BD87-1E41684E07BB} - http://ak.exe.imgfarm.com/images/nocache/f...etup1.0.1.1.cabO16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdat...b?1257217641382O23 - Service: Adobe LM Service - Adobe Systems - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exeO23 - Service: Ati External Event Utility - ATI Technologies Inc. - C:\Windows\system32\Ati2evxx.exeO23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exeO23 - Service: Intel® PROSet/Wireless Event Log (EvtEng) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\EvtEng.exeO23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exeO23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exeO23 - Service: My Web Search Service (MyWebSearchService) - MyWebSearch.com - C:\Program Files\MyWebSearch\bar\1.bin\MWSSVC.EXEO23 - Service: NICCONFIGSVC - Dell Inc. - C:\Program Files\Dell\QuickSet\NICCONFIGSVC.exeO23 - Service: Intel® PROSet/Wireless Registry Service (RegSrvc) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\RegSrvc.exeO23 - Service: SupportSoft Sprocket Service (ddoctorv2) (sprtsvc_ddoctorv2) - SupportSoft, Inc. - C:\Program Files\Comcast\Desktop Doctor\bin\sprtsvc.exeO23 - Service: SwiWiFiComm - Unknown owner - C:\Program Files\Sierra Wireless\AirCard 580\Verizon\Components\swiwificomm.exeO23 - Service: Viewpoint Manager Service - Viewpoint Corporation - C:\Program Files\Viewpoint\Common\ViewpointService.exeO23 - Service: Intel® PROSet/Wireless SSO Service (WLANKEEPER) - Intel® Corporation - C:\Program Files\Intel\Wireless\Bin\WLKeeper.exe--End of file - 6571 bytes

RELEVANCY SCORE 200
Preferred Solution: Computer Infected? Keeps showing desktop in safe mode

I recommend downloading and running DAP. It can help sort out any driver and firmware related issues on your system

It's worked out well for many of us in the past.

You can download it direct from this link http://downloaddap.org. (This link will open the download page of DAP so you can save a copy to your computer.)

A: Computer Infected? Keeps showing desktop in safe mode

Hello and welcome to Bleeping ComputerWe apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine. Please include a clear description of the problems you're having, along with any steps you may have performed so far.Please refrain from running tools or applying updates other than those we suggest while we are cleaning up your computer. The reason for this is so we know what is going on with the machine at any time. Some programs can interfere with others and hamper the recovery process.Even if you have already provided information about your PC, we need a new log to see what has changed since you originally posted your problem.Please download OTL from following mirror:This is THE MirrorSave it to your desktop.Double click on the icon on your desktop.Click the "Scan All Users" checkbox.Push the button.Two reports will open, copy and paste them in a reply here:OTL.txt <-- Will be openedExtra.txt <-- Will be minimizedIn the upper right hand corner of the topic you will see a button called Options. If you click on this in the drop-down menu you can choose Track this topic. I suggest you do this and select Immediate E-Mail notification and click on Proceed. This way you will be advised when we respond to your topic and facilitate the cleaning of your machine.After 5 days if a topic is not replied to we assume it has been abandoned and it is closed.regards _temp_

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RELEVANCY SCORE 69.6

I am trying to fix my father's desktop computer, which he seems to have sufficiently filled with Malware. I am having a very hard time dealing with this, and am hoping for some help. Here are some of the things I know so far: It is a Dell running XP. Currently, I cannot run task manager, either in normal or safe mode. I cannot install Hijack This, MalwareBytes, or any other program in an effort to remove anything. Some of the names I have run across are "AntiMalware Doctor", "Security Tool", as well as the "Microsoft Security Essentials Alert" (particularly when I try to run taskmgr or regedit in the normal mode). I have been able to access regedit when in Safe Mode with Command Prompt... That is as far as I have gotten. I found some junk that seems to be related, but each restart brings me the same "Microsoft Security Essentials Alert" when I reboot and try for the taskmanager. As I can't seem to run anything on the desktop, I am using my laptop to try to download any potentially useful programs and move them over with a jump drive, but nothing will load. Any thoughts or recommendations would be greatly appreciated!!!!!!!I was just able to run TDSS Killer in Safe Mode from the Command Prompt, which appeared to be successful. Here is the log... I hope I copied it in right, as it appears huge! TDSS rootkit removing tool 2.4.2.1 Sep 7 2010 14:43:442010/09/25 10:48:32.0734 ===============... Read more

A:Computer infected can't even run in Safe Mode!

Hello and welcome to Bleeping ComputerWe apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine. Please include a clear description of the problems you're having, along with any steps you may have performed so far.Please refrain from running tools or applying updates other than those we suggest while we are cleaning up your computer. The reason for this is so we know what is going on with the machine at any time. Some programs can interfere with others and hamper the recovery process.Even if you have already provided information about your PC, we need a new log to see what has changed since you originally posted your problem.We need to create an OTL ReportPlease download OTL from one of the following mirrors:This is THE MirrorSave it to your desktop.Double click on the icon on your desktop.Click the "Scan All Users" checkbox.In the custom scan box paste the following:CODEmsconfigsafebootminimalactivexdrivers32netsvcs%SYSTEMDRIVE%\*.exe/md5st... Read more

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RELEVANCY SCORE 69.6

I wasn't sure if I should post this here or in the Security Forum. I try to avoid posting things at all but this time I truly am not sure what to do. I have a Dell Inspiron 530 with Windows XP and SP3. Sometime around Christmas my computer was infected by what seemed to be every virus in the world. After many months of fruitless attempts to fix it I finally found this site. Using rkill, super anti-spyware, and malware bytes, I was able to get the thing running again and it was like a dream. Everything was fast like the computer was brand new. I continued using the aforementioned products along with Avast Antivirus to keep the computer clean and everything seemed to be going great. Then suddenly three days ago while watching some internet tv, the video started chugging along. Immediately I ran scans and nothing was detected. Thinking nothing of it I restarted the computer. Everything loaded correctly but then when I double clicked good old Firefox, the computer just hung there. I couldn't bring up the task manager or anything. Again I restarted the computer. This time however, after logging in my desktop did not even show up. Just my background and my mouse. Again I could not bring up the task manager or anything. When I restarted in safe mode, everything worked just fine. I ran scans and no viruses or malware were found. So that is where I find myself. Clearly something has to be wrong but what? As I am not anywhere close to being a technically inc... Read more

A:My computer will not load my desktop except in Safe Mode

The first thing that comes to mind is a dying hard drive. But furthermore, it could be OS related, especially since Safe Mode works just fine.

While in Safe Mode, try disabling all startup items by going to Start > Run > Type in: msconfig

When that window shows up, go to the Startup tab, and then click Disable All. Restart your machine into normal mode and see what happens.

Something I do want to validate, do the icons show back up when you go into Safe Mode?

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RELEVANCY SCORE 68.8

I am visiting my kids and my ex-in laws got scammed by a FakeAV.  The person they talked to installed windows 8 and now it boots only to safe mode. 
 
Here are the Hijack This logs, DDS logs.
 
Logfile of Trend Micro HijackThis v2.0.5
Scan saved at 12:12:54 PM, on 8/29/2014
Platform: Unknown Windows (WinNT 6.02.1008)
MSIE: Internet Explorer v10.0 (10.00.9200.17028)

Boot mode: Safe mode with network support
Running processes:
C:\Program Files (x86)\Malwarebytes Anti-Malware\mbam.exe
C:\Users\Ron and Karen\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\89NEVL99\HijackThis.exe
C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE
C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://dell13.msn.com
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/p/?LinkId=255141
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = about:blank
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSear... Read more

A:Not exactly sure what computer is infected with but boots only to safe mode

Hello and welcome to Bleeping Computer! I am HelpBot: an automated program designed to help the Bleeping Computer Staff better assist you! This message contains very important information, so please read through all of it before doing anything.
We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.
To help Bleeping Computer better assist you please perform the following steps:
*************************************************** In order to continue receiving help at BleepingComputer.com, YOU MUST tell me if you still need help or if your issue has already been resolved on your own or through another resource! To tell me this, please click on the following link and follow the instructions there.CLICK THIS LINK >>> http://www.bleepingcomputer.com/logreply/546184 <<< CLICK THIS LINK
If you no longer need help, then all you needed to do was the previous instructions of telling me so. You can skip the rest of this post. If you do need help please continue with Step 2 below.
***************************************************If you still need help, I would like you to post a Reply to this topic (click the "Add Reply" button in the lower right hand of t... Read more

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RELEVANCY SCORE 68.8

Hi all,

My computer started running verrrrrrrrrrrrry slowly two days ago. It's so slow that nothing is usable. I tried to do a system restore, but all restore points are gone before April 30. Restoring the April 30 restore point fails with an error.

Tried various spyware and rootkit removal software and nothing helps. Desperate...

Here's my HijackThis log:

Thanks! Bob

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 10:33:35 PM, on 5/10/2012
Platform: Windows 7 SP1 (WinNT 6.00.3505)
MSIE: Internet Explorer v8.00 (8.00.7601.17514)
Boot mode: Safe mode with network support

Running processes:
C:\Program Files (x86)\Carbonite\Carbonite Backup\CarboniteUI.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Intuit\QuickBooks 2009\QBW32.EXE
C:\Program Files (x86)\Trend Micro\HiJackThis\HiJackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://g.msn.com/HPNOT/1
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://g.msn.com/HPNOT/1
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http... Read more

A:Computer infected? Only runs OK in safe mode

Hello and welcome to Bleeping ComputerWe apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine. If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.Upon completing the steps below I will review and take the steps necessary with you to get your machine back in working order clean and free of malware.Thanks and again sorry for the delay.Download OTL to your desktop.Double click on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted.When the window appears, underneath Output at the top change it to Minimal Output.Under the Standard Registry box change it to All.Check the boxes beside LOP Check and Purity Check.Click the Run Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.
When the scan completes, it will open two notepad windows. OTL.Txt and Extras.Txt. These are saved in the same location as... Read more

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RELEVANCY SCORE 68.8

Hello, I have a major computer problem. Right now I can't reach desktop or safemode. Everytime Windows trys to load it crashes and restarts. Before this was happening first I got hit with a google redirector and a virus that wouldn't let me run any anti-virus program or scanner. Nothing worked Malwarebytes, superantispyware, Hijackthis, Curelit, avira, avg etc. Then after trying to remove the malware stopping me from running a scanner I got infected with Windows Police Pro. Trying to get into safe mode via msconfig and changing the boot to safemode. I restarted my computee after changing boot to safe and now it keep crashing as it trys to reach desktop and just restarts into an infinite cycle.

Please is there anything I can do to save my hardrive and important files? Or am I out of luck and got to reformat?

A:Multiple Infections and Computer Won't Hit safe mode or desktop

Anyone have any ideas? Nothing I do works. ><

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RELEVANCY SCORE 68.8

One of my pc's has gotten some kind of virus or infection but I just left it until i could get a chance to work on it. Guess i should have put avast while i had a good chance. now the computer is slow i try to fix it in safe mode and it reboot not allowing me to reboot in safe mode. I try to use task manager but it seems that the administrator has disabled access to it when i type taskmgr.exe in run. its really slow I've tried to install avast on it now but haven't really succeeded.
On top of that I have lost the restore cd and emachines made me pay for a cd that i never recieved, shipping is expensive for a free restore cd. I remember a few pop-up ads after exiting from internet explorer. Thats all the info that i have perhaps not many clues to nail down what it is.

Thanks in advance for help

A:Desktop Computer Infection (reboots By Self In Safe Mode)

Hello. A couple of questions for you.
Are you now running Norton and Avast as antivirus' ?
Is this an Xp PC or another system?

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RELEVANCY SCORE 68.4

Hi, Suddenly today our PC shut down spontaneously.  I can turn it on and sometimes get to the safe mode screen, but when I hit enter to get safe mode, the computer once again shuts down.  If I immediately try to restart, the computer won't even get to the first page without shutting down.  What to do?
thanks!  Barbara

A:Infected? Computer won't start long enough to get into safe mode

Is Safe Mode with Networking any better? What is your Operating system? Did you notice if you had any malware pop up or you were removing some before this happened.

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RELEVANCY SCORE 68.4

Hi all - this is my first ever post to a forum - normally I google my problems and find the solution, however this one seems pretty gruesome. I have checked around various forums for a day now, with no luck so far. As I am new to this, please excuse any gross violations of etiquette Here is the scenario:

A friend of mine from work approached me about some of his computer problems (frequent pop-ups, etc...), as I installed AVAST! Home for him a few months back. (His PC specs are: - compaq presario desktop, windows XP home SP2, AMD Sempron 3200+, 1ghz, 512m RAM, 80gb HD)
I suspected that he had not kept his free registration current, and that Avast expired and he had accumulated some viruses, spyware, trojans, etc... So trying to help out, I met him at the computer store, recommended that he purchase Zone Alarm Internet security (antivirus, anti-spyware, firewall...) and installed it for him. After installation, a dialog box opened suggesting I restart the computer, which I did(thinking back to my own machine, I do not recall having to restart after installing zone alarm - I think I may have inadvertently messed up here, because I had not even scanned for viruses/spyware, yet once the computer restarted, it would not boot normally) - I had to start in safe mode with networking. I figured that I would scan for viruses in safe mode anyway, and that should get rid of whatever was causing the problem. Found 39 infected files - Zone Alarm cleaned all but one of them - it reported... Read more

A:Severely infected computer - will now only boot into safe mode

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RELEVANCY SCORE 68

I need to set permissions to allow access to a computer in safe mode (w/ networking), both machines are on LAN and I tried it reversed and works fine (safe mode computer controlling normal computer) - I tried following the steps here but there's no "Remote Desktop" category with the three options in safe mode. Is there any way to access that menu?

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RELEVANCY SCORE 67.6

***before wasting your time reading this, I'm running Vista and don't know if it will work on XP or earlier systems***
 
Hi guys, I am by no means a tech expert. So do the following at your own risk.
 
About a month ago I contracted internet AIDS. The FBI virus is the worst virus I've ever had on my computer, and it did some serious damage. It even messed with my Xbox live account by tampering with my payment methods. Luckily, they weren't credit cards. If you have any access to credit cards from your computer I suggest removing them immediately upon contracting this virus. I can't remember how the virus started but I did notice some differences, and my Xbox Live account became unusable before my computer did. One day it randomly popped up on my computer and it became what I thought to be almost useless. I could only log in for about 30 seconds before the virus popped up. I wasn't thinking and left it plugged in (I don't know if this made a difference - as I said I'm no expert) for a couple weeks and then I couldn't even get to the desktop like I could before. When I started the computer and pressed F8 and selected 'Repair Computer' and tried logging in as the administrator, my password had been changed. When I tried starting it in safe mode, it logged in, logged off, shut down, restarted, and logged back in normally right away. Then the virus would pop up. After a while the virus just stopped popping up and my computer would white screen, giving me absolutely no co... Read more

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RELEVANCY SCORE 67.6

My computer started displaying the System Tool pop up and the dreadful blue screen that said there was an error within the computer and the program was closing to save it (paraphrased of course-the screen came and went so fast)it then said if recent hardware had be installed try uninstalling it then it restarted. It went from that to now only being able to boot in safe mode. Now the wireless network is disabled...it says connection status unknown- the dependency service or group failed to start.
DDS (Ver_10-12-12.02) - NTFSx86 MINIMAL
Run by msladydebbie at 23:09:48.71 on Wed 03/02/2011
Internet Explorer: 8.0.6001.18975 BrowserJavaVersion: 1.6.0_21
Microsoft? Windows Vista? Home Basic 6.0.6002.2.1252.1.1033.18.2813.2347 [GMT -6:00]

SP: Windows Defender *Disabled/Outdated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}

============== Running Processes ===============

C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k rpcss
C:\Windows\System32\svchost.exe -k secsvcs
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\Explorer.EXE
C:\Users\msladydebbie\Desktop\dds.scr
C:\Windows\system32\wbem\wmiprvse.exe

==... Read more

A:Infected With System Tool Computer Only Boots In Safe Mode

Hello and welcome to Bleeping Computer We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here. If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine. If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far. Upon completing the steps below another staff member will review your topic an do their best to resolve your issues. If you have already posted a DDS log, please do so again, as your situation may have changed. Use the 'Add Reply' and add the new log to this thread. Thanks and again sorry for the delay. We need to see some information about what is happening in your machine. Please perform the following scan:Download DDS by sUBs from one of the following links. Save it to your desktop.DDS.scr DDS.pifDouble click on the DDS icon, allow it to run. A small box will open, with an explaination about the tool. No input is needed, the scan is running. Notepad will open with the results. Follow the instructions that... Read more

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RELEVANCY SCORE 67.6

In step 2 of the self-removal process I need to reboot my computer in safe mode with networking. I do that and soon after my computer logs me off and restarts. What gives?

A:Infected with antivirus security pro - safe mode shuts down computer

I'll report this topic to appropriate helpers.
1. Please let us know what Windows version you have and if it's 32- or 64-bit.
2. Is the computer bootable in any mode?
Hold on there....

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RELEVANCY SCORE 67.2

This place I've heard, has an excellent reputation for helping poor technologically impaired haha, I hope I leave with that reputation in my head as positive still.

Anyways
A trojan on the computer is wrecking havoc
I had Symantec Security which kinda sucks and failed me.

Computer, loads up to desktop, everything seems fine, then it promptly BSOD about 2 minutes later.

Computer is able to start in Safe Mode.

I tried a restore point to before I was wrecked by the trojan. No avail
System recovery is also not an option, I have no Windows reinstall disks. (It is a rig, cousin built it, I'm going to see if I can get the disks) but in the mean time, I rather try to save my computer instead of renewing everything. Nom'sayin.
I have my sibling's computers for files too, if deleting a certain file then replacing it with one from another computer would work then yea, that's available as an option
I'll post anything you ask for, Event Logs, Diagnostics, etc.

A:Computer boots to desktop, then shortly BSOD (Safe Mode Works)

Quote:




A trojan on the computer is wrecking havoc




Due to Forum Rules we cannot assist or comment on Virus removal here. Please click on the link in my signature for Virus/Malware Help and do those things and post in that section of the forum.

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RELEVANCY SCORE 67.2

This place I've heard, has an excellent reputation for helping poor technologically impaired haha, I hope I leave with that reputation in my head as positive still.

Anyways
A trojan on the computer is wrecking havoc
I had Symantec Security which kinda sucks and failed me.

Computer, loads up to desktop, everything seems fine, then it promptly BSOD about 2 minutes later.

Computer is able to start in Safe Mode.

I tried a restore point to before I was wrecked by the trojan. No avail
System recovery is also not an option, I have no Windows reinstall disks. (It is a rig, cousin built it, I'm going to see if I can get the disks) but in the mean time, I rather try to save my computer instead of renewing everything. Nom'sayin.
I have my sibling's computers for files too, if deleting a certain file then replacing it with one from another computer would work then yea, that's available as an option

Unable to launch Symantec Security in Safe Mode


.
DDS (Ver_2011-08-26.01) - NTFSAMD64 NETWORK
Internet Explorer: 9.0.8112.16421 BrowserJavaVersion: 10.4.1
Run by Anthony at 17:28:44 on 2012-08-02
Microsoft Windows 7 Enterprise 6.1.7601.1.1252.1.1033.18.8190.6990 [GMT -5:00]
.
AV: Symantec Endpoint Protection *Enabled/Updated* {88C95A36-8C3B-2F2C-1B8B-30FCCFDC4855}
SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
SP: Symantec Endpoint Protection *Enabled/Updated* {33A8BBD2-AA01-20A2-213B-0B8EB45B02E8}
FW: Symantec Endpoint Prot... Read more

A:Computer boots to desktop, then shortly BSOD (Safe Mode Works)

Hello junkfooded,


Quote:




A trojan on the computer is wrecking havoc
I had Symantec Security

Computer, loads up to desktop, everything seems fine, then it promptly BSOD about 2 minutes later.




Did Symantec detect and attempt to remove or quarantine anything? What symptoms were you experiencing before this happened?

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RELEVANCY SCORE 66.8

Ok my moms computer has a virus that has messed with the safe mode registry item and can't boot into safe mode. And before I new about the registry item I had set the computer to automatically boot in safe mode,like an idiot, assuming it would force it in but now it is stuck in a boot loop. When it tries to go into safe mode, it goes through the list of files loading then it stops listing files and reboots. So how do I get it to stop the reboot so I can get into safe mode so I can get rid of the little butt munch. PLS PLS PLS PLS HELP!!!!!

A:Computer infected with virus and stuck in safe mode boot loop

You could try and use a System Restore Point via Recovery Console -> How to Perform a System Restore in Windows XP through the Recovery Console | eHow.com

You could try a Repair Install which recreates the Basic Windows Registry.

(both the above require a Windows XP cd)

You could try 'fixing' the bad Safe Mode Registry keys -> Restoring Safe Mode with a .REG file ? Didier Stevens

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RELEVANCY SCORE 66.8

LOG FILE..

Logfile of HijackThis v1.99.1
Scan saved at 1:56:55 AM, on 6/8/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16640)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Windows Defender\MsMpEng.exe
C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\NOTEPAD.EXE
C:\Program Files\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.aecom.yu.edu/
R1 - HKLM\Software\Microsoft\Internet Explorer\Search,Default_Page_URL = http://www.google.com/ig/dell?hl=en&...us&ibd=3070409
R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - (no file)
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Adobe Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files\AVG\AVG8\avgssie.dll
O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\System32\DLA\DLASHX_W.DLL
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll
O2 - BHO: AVGTOOLBAR - {A057A204-BACC-4D26-9990-79A187E2698E} - C:\PROGRA~1\AVG\AVG8... Read more

A:Desktop Showing Security Warning About Computer Being Infected By Spyware/adware

Hello and welcome to TSF.

Sorry for the delayed response. If you have not received help elsewhere and still need help please follow the instructions in IMPORTANT - Read This Before Posting A Log and post the two text files, main.txt and extra.txt produced by the Deckard's System Scanner, as it has been a while since you posted.

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RELEVANCY SCORE 64.4

This morning we had a power outage and when I turned my computer back on, it would not boot. I tried several times to hard boot, with no luck. Then I tried safe mode. Ran an antivirus scan and it showed malware and several infections which it cleaned. The computer still would not boot normally. I then ran chkdsk, still would not boot normally. I have ran malware bytes, registry repair and the registry defrag program as well as done a disk clean up. It still will not boot in normal mode.
Since my last problems that you helped me with, I have upgraded to a broadband internet connection and have a home network. The 2 other computers on the network are fine.
A week ago, I had purchased Avast internet security and had problems immediately. It would not allow me to connect to the internet. That was uninstalled and I went back to the free Avast antivirus, Zone alarm and Spyware blaster. I was very unhappy with Avast customer service and support iYogi and decided I did not want Avast on my computer at all. I have since downloaded PC tools free antivirus. Once I have my computer operational again, I am open to suggestions.
Fortunately, I did not change anything on the other 2 computers. Just mine.
Running Windows XP 3 .
Thank you.

A:[SOLVED] computer will not boot except in safe mode or safe mode with networking.

what are you running
video card
cpu
m/board
ram
power supply
brand
model
wattage

check the listings in the bios for voltages and temperatures and post them

the outage may have damaged the psu

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RELEVANCY SCORE 63.2

Hi i have unfortunately acquired spylocked.. have looked at the remove spylocked guide posted on this site but am having problems carrying out the instructions because after rebooting the computer in safe mode SmithFraudFix does not show up on the desktop. i have XP home edition and have tried using the F8 method and msconfig to enter safe mode and tried both user profiles. Can anyone advise why SmithFraudFix is not showing up?

A:Smitfraudfix Not Showing Up In Safe Mode

Did you check to see if it was on your desktop after downloading and BEFORE you rebooted to safe mode? Super Antispyware has had success removing Smitfraud infections. Install Super Antispyware. Run it in safe mode. Allow it to quarantine whatever it finds. http://www.superantispyware.com/

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RELEVANCY SCORE 63.2

Hello my name is Dave and I am new to this forum, I have a laptop that has a programme only allowing a black screen with Safe Mode in each corner with Windows Vista ™ Home premium (6002.vistasp2_gdr.101014-0432 Service Pack 2) in the middle at the top of the screen. I cannot get to my desktop, cannot get the programmes button to come up, cannot start task manager. This also happens in any type of safe mode.

Suggestions of how to proceed welcome.

I have read your advice before and it has helped me so hopefully you can again.

A:screen showing safe mode

Hi davekorg,

Welcome to Virus/Trojan/Spyware/Malware Removal (VTSMR) forum. I am going to assist you with your problem.

Please tell me if you have a x64 bit system or a x32 (x86) bit system.

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RELEVANCY SCORE 63.2

I was trying to repair something on my main computer, but I have to go into safe mode to do so.

Regardless of what I was trying to do, my question here is why wouldn't my taskbar show up in Safe Mode?? I've tried several times with the same result. It won't even bring up the windows menu when I press the Windows button. Why is that? Also, is there another way to get into the control panel without going through that?

A:Taskbar not showing in Safe Mode

Can anyone help?

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RELEVANCY SCORE 63.2

winxp
in this thread this guy was was helping me with something. i d/l the programs (killbox is on the desktop, procexpnt is in a folder) then went into safe mode, and neither of them are on the desktop.
 

A:programs not showing up in safe mode

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RELEVANCY SCORE 62.8

Lenovo Laptop

Windows starts normally, but after login displays a black screen with only cursor showing. Mouse is okay, ctrl-alt-del opens a window and task manager works okay.

Safe mode with networking works normally.

Restored from to a restore point prior to an install of "proformax Cleaner", no change to behavior.

Used task manager to take note of services running in safe mode.

Restarted in normal mode and used task manager to stop all services not running in Safe Mode.
Stopping the "Group Policy Client" caused the desktop to reappear. However on restart in Normal mode the "Group Policy Client" had the service's stop etc choices greyed out.

Running MSconfig to eliminate all startup programs and most services, the "Group Policy Client" choice rechecks the box when "Apply" is clicked.

My guess is that a virus changed a registry entry to prevent the desktop from being displayed. Any suggestions as to how to proceed would certainly be appreciated at this point.

A:Win7 Prof no desktop or icons in normal mode; safe mode okay

Hello WWilliam50 and welcome to Seven Forums.

Have you run a full scan with your installed anti-virus of choice? Even if you AV comes back "no malware found" it wouldn't hurt to run some additional free on-demand scanners. (No AV product is 100% effective 100% of the time.) Some of the free software recommended by Forum members include: Malwarebytes; SuperAntispyware; and ESET Online Scanner.



   Warning
Make sure you don't install unwanted/unneeded crapware. Some sites are now bundling extra "stuff" with the main product. Uncheck any boxes for things you don't want.
Once you've completed all scans, see if you can rebuild your icon cache.

Icon Cache - Rebuild

If still no joy see if you have any damaged or corrupt system files by running a System File Checker scan from an elevated command prompt (option two.)

SFC /SCANNOW Command - System File Checker

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RELEVANCY SCORE 62

This morning I saw the latest Windows 7 updates on an old computer I have (A VM running in XCP-NG) to run an old version of Confluence Wiki but that's not really important.
After installing the updates and rebooting the VM is so slow that it looks frozen at times. I restarted it in safe mode to remove the updates but when I access the Windows Updates list from Programs and Features it shows "No updates installed."
Has anyone else seen something like this? I have backups of this VM so I'm working to restore from a backup and before you ask, I know - I have to update that Win7 machine to a more recent version of Windows.
Thanks in advance and best regards.

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RELEVANCY SCORE 62

Hi Guys,
I'm trying to run a Spybot and Adaware scan in safe mode. i have 3 users accounts on my Xp home machine all are administrator accounts, but when i boot in safe mode only one user account shows up along with an Administrator account.I want to scan all 3 accounts in Safe Mode.any ideas?

Thanks
Paul

A:Username not showing up at login screen in safe mode

worried as to why you are scanning in safe mode.

safe mode is just that safe mode, it'll probably come up clean by virtue of being in safe mode.

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RELEVANCY SCORE 58.4

I was trying to run the Trojan Vundo B removel tool off the Symatech web site, it told me to put my computer into safe mode. When I restarted my computer it went to my log on user menu, I hit the administrator one, then my screen went to black, all black except it says safe mode in the four corners and it says: Microsoft (R) Windows XP (R) (Build 2600.xpsp_sp2_gdr.050301-1519: Service Pack 9)
It may not be a 9 on the last part. I can't really read it because it is overlapping the S in Safe Mode that is in the corner.
I can access the task manager but not sure how to bring up the desk top any suggestions?
 

A:Help me .... Can't get desktop from Safe mode

When you come to the point where the black screen appears and the text "safe mode" is displayed in the corners, open the Task Manager (Ctrl+Alt+Del) and find "explorer.exe . Click on it in the list and click "Terminate". This will probably take several minutes.
Once Explorer is terminated, navigating with the mouse will be easy, however you will have a desktop without icons.

Now, remember where you installed the "VundoFix" . Open the Task Manager again, and click "File>Run" in the toolbar. Type in the filepath to the VundoFix in the scrollbar and hit enter.
The default location of the VundoFix is here :
C:\Documents and Settings\YOUR USERNAME\Desktop\VundoFix\KillVundo.bat . Replace "your username" with your actual one.
Then click "ok" and if everything works as planned, you will now be able to run the VundoFix and go on with the procedure I already posted.

Since you during this operation canít navigate via Explorer, itís important that you print those instructions, both the ones here and the entire cleaning procedure for the Vundo.
 

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RELEVANCY SCORE 58.4

I'm trying to fix a virus problem (trojan.vundo) and need to boot in safe mode. When I try to boot in safe mode I get the user icons, but when I log in using any of the user icons including administrator the system freezes and I don't get a desktop.
 

A:Can't get a desktop in safe mode

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RELEVANCY SCORE 58.4

Yes, IE is only showing thumbnails on the desktop icon on the taskbar.
I can't get it to show the proper window at all!
It used to be OK. I'm sure it's something obvious. Any ideas?

A:Weird problem - IE only showing thumbnail in desktop mode

Hello imacken,

Do you mean that you are unable to see the actual IE window itself?

If so, then it may be offscreen, and may need to be dragged back on-screen.
Offscreen Window - Move Back to Desktop - Windows 7 Help Forums
Hope this helps,
Shawn

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RELEVANCY SCORE 58.4

I am running using Dell Inspiron with windows vista. A couple days ago, I got on the computer and then it froze, at fist the program I was using froze, and then I got a circle next to the arrow, but could still move the arrow, then the arrow stops moving. CTL ALT DEL does not work, so i must do a hard reboot, try to boot in safe mode and all the files come up but then it goes no where and the computer either restarts or I reboot it.

I have run all types of tests and nothing comes up. Today I got the blue screen of death twice, but after reboot, it goes away. I do not have a Boot Disk and have tried all the tests in the F8 command. Currently I am running an expanded memory test, but figured I would get this out there before I go insane.

Any ideas would be MUCH appreciated.
 

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RELEVANCY SCORE 58.4

Hello, I'm hoping someone would be able to help me resolve this so that I can avoid having to reinstall Windows. Here's the situation: my laptop suddenly cannot boot up anymore; it usually hangs when the "Please wait..." dialog shows up with the text "Windows is starting up...", but sometimes it goes as far as the login prompt, then hangs after I enter my credentials and press Enter. When it hangs I cannot even move my mouse cursor. I can only think of two things I did out of the ordinary that created this mess:
I installed the driver for the Turtle Beach AudioAdvantage Micro USB stick audio card before my PC started hanging. However, after I installed the driver I was forced to reboot, and my computer rebooted just fine.
I closed my laptop's lid to put it in sleep mode while MyDefrag (formerly JkDefrag) was running. I have done this in the past without any issues, but this time when I exited sleep mode my computer was hanging, so I forced a reboot. This trouble started after I rebooted.

I am able to boot up in Safe Mode, but not Safe Mode with Networking, which leads me to think that maybe some network related drivers got corrupted. Some more info on my setup:
I have Windows XP Pro SP3 installed (v5.1.2600)
I have Avira AntiVir and Comodo Firewall installed
I am not using Hibernation
Audio: SigmaTel STAC9751
Graphics: Intel 945 GMS
Chipset: Mobile Intel 945 GMS Express
Netcard: Realtek RTL8101L
Wifi: Intel PRO/wireless 3945

Update 1: ... Read more

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RELEVANCY SCORE 58.4

Hi guys. I have a Sony vaio model number: vpcee23fx. Ever since last week my computer freezes after start up. Like I turn it on, it gets past all the boot up animations and what not and everything works perfect. Then like 5 minutes later it completely freezes I can't move my mouse or push any keys. Nothing works and I have to manually shut it down by holding the power button. It works perfect in safe mode. It never freezes and I'm free to use it how ever long I want. But not in normal mode, nope. Just freezes. Please help I need my computer for school work :(.. Ps. I I'm a nooby when it comes to computers

A:Computer freezes few minutes after start up in normal mode but not in safe mode HELP

Hello EyyJayy & welcome to TSF

Perform a Clean Boot & see if the problem persists.

Post back.

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RELEVANCY SCORE 58.4

Hello,
I have this problem with my laptop - sometimes I cannot login - after choosing the user the screen freezes or after logging in it works only for a few minutes in regular mode (I can do things over those minutes like open firefox, but I cannot open folders, sometimes I can open the task manager or even some programs) but then it freezes and I have to shutdown the computer manually by pushing the power button. When I tried pushing crtl+alt+del I got a message "The logon process was unable to display security and logon options when ctrl+alt+delete was pressed. If the operatin system does not respond, press esc or restart the computer by using the power switch". I don't know if this helps, but I try to add as much as I can. Sorry it it's not relevant - my knowledge about computers and IT is minimal.
The computer runs fine in safe mode.
So I tried system restore to a week before when the computer was still fine and it didn't work. So I reinstalled a graphics driver (Intel HD Graphics Driver) as I found on the internet that similar problems got fixed by reinstalled videocard drivers. And it worked, everything started to run smoothly again in the regular mode. As normally I allowed windows updates and after restarting my computer, the problems came back.
I assumed that the problem was the updates so I uninstalled most of them (KB2930275; KB2923961; KB2925418; KB2929755; KB2929733 and KB2918077) but the problem was still there and I was unable to unin... Read more

A:Solved: Computer freezes in regular mode but works in safe mode

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RELEVANCY SCORE 58.4

Lately I have been having problems with my computer.
It turns itself off (it doesn't say "Windows is shutting down..", it just dies.) when I am using it. It turns off after a few hours, sometimes after a few minutes. Then I would have to wait a few minutes until I can turn it on. Because it would not turn on no matter how much you pressed the power button, so the only thing to do was to leave it for a while, and then it world turn on.

But now when you turn on the computer, it turns off seconds after you log in, and then the blue screen of death appears. The next time I tried to turn it on, I got the option to boot in safe mode, and it doesn't turn off. I left it on for a whole day and it didn't turn off.

My computer is a Dell Dimension 5150, running Windows XP Sp2 (I think). I will post more details soon, because the option for running in safe mode does not come up when I turn the computer on. I don't know how to boot up in safe mode because I am a computernoob .
I am typing this on my other computer if you're wondering.
Any help please?
Thanks.

A:Computer turns itself off on normal mode, but doesn't turn itself off on safe mode.

reboot your computer ,as it reboots tap the (f8)key choose last know good configuration

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RELEVANCY SCORE 58.4

Honestly, I really don't know where to begin. Every time I try to run my computer in normal mode it restarts and gives me options to run in different safe modes or try normal mode again. My computer runs perfectly fine in safe mode. I haven't added any new programs. It's been this way for some time. I'm currently running sfc /scannow to see if this helps, which I seen it helped on a similar forum on bleepingcomputer. If anyone has anything else to contribute, please feel free.

A:Computer runs fine in safe mode but restart when run in normal mode

This is what it's telling me.

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RELEVANCY SCORE 58.4

I am working on my sister's PC here. Last week she saw a popup that she says looked like a MS update. She clicked on it and has been having problems ever since. The software "FOUND" lots of malware and redirected her to a site to buy their software

The PC is a Dell XPS 400 running XP Media Edition SP 3. When you try to boot the machine in normal mode sometimes it just hangs once it reaches the desktop and other times I get a blue screen that says IRQL_NOT_LESS_OR_EQUAL STOP 0x0000000A (0xe1023C58, 0x00000002, 0x00000000, 0x805E1CA5). I booted it into safe mode and ran AVG (last updated on 12/23/08) AVG found the following which was moved to virus vault. C:\Documents & Settings\Steve\Local Settings\Temporary Internet Files\Content.IE5\RT27SPSR\freescan[2].htm - Virus ounf Fake Aert Object moved to virus vault.

I can't open anything in normal mode. I booted the machine in safe mode with networking I get a webpage not found message when I try to go to Microsoft's update site. I can get to Microsoft.com. using my PC I downloaded the exe file for Malwarebytes' Anti-Malware copied it onto a thumbdrive then over to her PC. It looked like it installed but when I run it all I get is an hourglass for about 2 minutes then the cusor returns. The program doesn't appear to start. Any advie? Thanks in advance.

A:Computer unresponsive in normal mode Having problem scanning in safe mode

Unfortunately i cannot find any command line search results for MBAM.
I can also not find any portable version of MBAM that isn't warez.

Is there nothing that you can do in normal mode?
Keep trying, and if you can get into normal mode and run a quick scan then please give us logs so we can analyze them.

Post back then

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RELEVANCY SCORE 58.4

Hi i really need some help. I got a virus notification from mcaffee saying i have trojandownloader:win32/renos.dz and i selected remove and thought it would be fine. But the next day the computer kept restarting and ie and mozilla would not open. They only opened in safe mode with netoworking so i tried to download virus protection but when i tried to install it the computer would restart so i renamed the programs which it worked for so i could install it. I installed malware and it got rid of some files but it has not solved the issue. Also when in safe mode and using the internet the page always redirects to other pages like smartbizsearch and the internet just does not function properly. I downloaded HiJackThis from safe mode and renamed it so i could use it. I downloaded dds as instructed and here my log for it:DDS (Ver_09-05-14.01) - NTFSx86 NETWORK Run by Himesh at 16:00:46.10 on 03/06/2009Internet Explorer: 7.0.6001.18000Microsoft? Windows Vista? Home Basic 6.0.6001.1.1252.44.1033.18.3000.2377 [GMT 1:00]SP: Windows Defender *enabled* (Updated) {D68DDC3A-831F-4FAE-9E44-DA132C1ACF46}============== Running Processes ===============C:\Windows\system32\wininit.exeC:\Windows\system32\lsm.exeC:\Windows\system32\svchost.exe -k DcomLaunchC:\Windows\system32\svchost.exe -k rpcssC:\Windows\System32\svchost.exe -k secsvcsC:\Windows\System32\svchost.exe -k LocalServiceNetworkRestrictedC: ... Read more

A:Cannot open IE or Mozilla in normal mode has to be in Safe Mode and computer keeps restarting

The logs from before were done in safe mode these are the ones from normal mode.DDS log:DDS (Ver_09-05-14.01) - NTFSx86 Run by Himesh at 16:27:33.45 on 04/06/2009Internet Explorer: 7.0.6001.18000Microsoft? Windows Vista? Home Basic 6.0.6001.1.1252.44.1033.18.3000.1826 [GMT 1:00]SP: Spybot - Search and Destroy *disabled* (Outdated) {ED588FAF-1B8F-43B4-ACA8-8E3C85DADBE9}SP: Windows Defender *enabled* (Updated) {D68DDC3A-831F-4FAE-9E44-DA132C1ACF46}============== Running Processes ===============C:\Windows\system32\wininit.exeC:\Windows\system32\lsm.exeC:\Windows\system32\svchost.exe -k DcomLaunchC:\Windows\system32\svchost.exe -k rpcssC:\Windows\system32\svchost.exe -k LocalServiceC:\Windows\System32\svchost.exe -k NetworkServiceC:\Windows\System32\svchost.exe -k secsvcsC:\Windows\System32\svchost.exe -k LocalServiceNetworkRestrictedC:\Windows\System32\svchost.exe -k LocalSystemNetworkRestrictedC:\Windows\system32\svchost.exe -k netsvcsC:\Windows\system32\SLsvc.exeC:\Windows\System32\spoolsv.exeC:\Windows\system32\svchost.exe -k LocalServiceNoNetworkC:\Windows\system32\agrsmsvc.exeC:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exeC:\Program Files\Bonjour\mDNSResponder.exeC:\Progra... Read more

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RELEVANCY SCORE 58.4

Hi All,

Been having this problem since yesterday. Whenever I start up windows, it freezes after a couple of minutes. Tried going into safe mode to run virus scan (Avira and Malwarebytes) but both freeze halfway through scanning and I have to do a hard reset. No idea at all what is wrong with it.

Also find that when I try to open Adobe PDF Reader, it shows this message when I am in normal mode. 'The windows installer service could not be accessed. This can occur if you are running in safe mode, or if the windows installer is not correctly installed.' Right after that, it freezes. Not sure if that's relevant.
Please help me! Thanks a lot in advance!

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 10:22:47 AM, on 2/4/2012
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\WIDCOMM\Bluetooth Software\bin\btwdins.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Avira\AntiVir Desktop\sched.exe
C:\Program Files\Avira\AntiVir Desktop\avguard.exe
C:\Pro... Read more

A:Computer freezes in normal mode after a few minutes and then in safe mode when running virus scans

Hello and welcome to Bleeping ComputerWe apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine. If you are unable to create a log because your computer cannot start up successfully please provide detailed information about the Windows version you are using: What we in particular need to know is version, edition and if it is a 32bit or a 64bit system. [/b]If you are unsure about any of these caracteristics, just let us know and we'll help you figuring it out. Please also tell us if you have your Windows CD/DVD handy.Please include a clear description of the problems you're having, along with any steps you may have performed so far.Please refrain from running tools or applying updates other than those we suggest while we are cleaning up your computer. The reason for this is so we know what is going on with the machine at any time. Some programs can interfere with others and hamper the recovery process.Even if you have already provided information about y... Read more

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Hi, I'm having some problems fixing my bleeping computer (Windows 10 desktop computer, to be specific) and could use some assistance.
 
On Friday 15 December 2017, my computer ran fine when I woke up and used it for a few minutes in the morning. Before that date, I had very few problems with my computer running; the biggest issue was some freezing occurring while playing games demanding on processing power such as Civilization 5. However, I don't believe that is related to my current issue, as I last played it on Sunday 26 November 2017, and I had no issues with it on that day.
 
When I returned home later that day (15 December), I found my computer stuck on a blue screen. I'm not sure quite what happened, as my computer was not used during the day at all. I restarted several times, but I was not able to even make it to the user login screen before getting a blue screen. I've received error code 0xc0000142 for every blue screen.
 
Startup repair did nothing to resolve the situation. I am still able to run my computer in safe mode with networking and that's how I'm writing this post. For the past two weeks, I've been using safe mode to use my computer. I've looked online for solutions, but haven't gotten much. I've had some problems in safe mode with random freezes, but at least the computer runs most of the time, although with limited functionality.
 
My research led me to trying Windows + R and opening msconfig.exe and disabling all services that were not... Read more

A:BSOD - Computer runs in safe mode, not regular mode

If you work OK in Safe Mode - but not in normal mode, it's most likely a software problem.
Hardware problems are possible, but nowhere near as likely as a software problem.
 
First thing I'd suggest is trying a clean boot.  It's similar to Safe Mode - but works in normal mode by disabling stuff.
It's also similar to disabling the services - but you'll disable more when doing a clean boot.
If a clean boot fixes the problem - then the problem was caused by one (or more) of the things you disabled for the clean boot.
Then it's just a matter of re-enabling things one at a time until you find the problem.
Perform a Clean Boot:  http://www.thewindowsclub.com/what-is-clean-boot-state-in-windows
If that stops the problem, then re-enable things a few at a time until you figure out what's causing it.
Then uninstall the problem program (from Start...Settings...Apps...Apps & Features - if you don't find it there, check the right sidebar for Programs and Features and see if you can remove it from there).
 
Backup your stuff now.  There's no telling exactly what the problem is - so a backup is the best way to be prepared in case the system dies on you suddenly.
 
If this doesn't work, then post back and we'll ask for some reports to try and figure out what's going on.
Good luck!
 

 

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A few days ago, my laptop started acting strangely, like when I opened skype, the program initially would not allow calls and would freeze then eventually would freeze with any use whatsoever, followed by any others that were open, until the only option was to shut down the computer. I have suspected that skype is the culprit, but even when not using it, the same process would occur, except starting with a different program. Even before the computer froze up, I was unable to use Task Manager or System Restore. For task manager, an error box came up that said something like "security tools unable to initialize," but I can't recall the exact words and couldn't do a screengrab.

So I booted up again in Safe Mode with Networking and everything worked fine, though it isn't terribly convenient to have to use it. I ran GMER and MBAM, and the scans came back clean. ComboFix was able to eliminate some problem files when I used it, though, but when I try to boot up into Normal Mode the problem still persists, though at this point I'm reasonably sure that it isn't a virus. I've also gone through Event Logs, and I've seen some reports of memory slowing down, as well as my System Information for Windows saying that BIOS is reporting the wrong values for the memory. Also ran a scan of the system, which reported that there were corrupted files that it could not fix. I have the CBS log, but I don't have the knowledge or experience that I can make heads or tails of it, though I a... Read more

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Sir I am using windows xp service pack3 for last 4 years, It was working fine. till past few days.. when sudden power failure caused it giving following error "windows cannot find local profile..." I created new profile and copied the files from old profile to this.
Though system was working fine. one of my software MPLAB IDE was not working  it used to give unspecified error and stop. So I used registry cleaner in safe mode and MPLAB IDE was started working properly. But window become slow at the start . It takes almost 5-10 minutes to get original screen. Also When I start explorer it holds up for a while (20-25 sec ).In safe mode everything works well. What may be the problem?

A:Computer is very slow in normal mode but fast in safe mode

The registry cleaner probably removed things that some startup programs needed, so now they get stuck and slow. Considering the problem and that you had to create a new user profile, I'd probably just reinstall windows fresh. (But maybe some other people have ideas for fixing it instead)

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Hello, im having a serious problem with my laptop and would greatly appreciate any help. My hp compaq (windows vista) was working and booting up fine a couple of days ago, i went to use it and when i opened it the system was still shutting down from when i used it a couple of days age (i must of closed it before it had finished!!), it finished closing down and i went to restart it, it booted up to the password screen, entered my password, the password box disappears and looks as if it is loading but it just stays on the blue screen (with the blue vista pattern on), however it will load in safe mode! I have tried numerous times to see if it will load in "normal" mode, i have tried leaving it for hours just to see if it loads but nothing, i have tried system restore which it did, but still only works in safe mode! I have had the laptop for years,the only problem it has is reading dvds, sometimes it will read them and sometimes not! all up to date as far as i know and no new installations done so i am at my wits end! i am a student and rely on my laptop for my work! need advice asap! thankyou in advance!
 

A:Desktop will only load in safe mode

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May be in the wrong section, apologies if it is.

I've had AVIRA anti-virus for a while, recently the guard started flickering on and off every five minutes or so. I figured no big deal as I'd done a full virus scan after on one occasion and no harm had come of it, so I neglected fixing it.

The relevance? Tonight it flicked off and XP Anti-Virus 2011 installed itself before I could do anything. I tried in vain to do something to stop it, and deleted some of the registry edits that I didn't recognise off my task manager via the search system (nhg.exe amongst others) that had just appeared. Regardless of this my internet or any other program couldn't open

I restart my computer to attempt to fix it and whilst Windows loaded, only the background did and little else. No taskbar, no start button (Even pressing the keyboard button doesn't work). I then try to boot in safe mode. It fails to do so. This means I can't get a HiJackThis thing to put on here which you guys usually figure out how to fix stuff from.

Anyway I then reboot, and CTRL+Alt+Del works so I try to open explorer with that to see if it was the problem. It didn't recognise the file, nor MSCONFIG nor regedit.

Looking up the forum, can see three other people possibly with a problem as a result of this flaming Anti-Virus virus...

So with, no safe mode, no reg edit, no taskbar...

Can anybody help?

EDIT

Desktop has finally loaded. However very few of the programs usually in the bot... Read more

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I have no clue what happened? I can't get it back to the way it was. I have uninstalled the desktop theme, even changed it but it still appears like it does when you bring it up in safe mode.....any suggestions please?
Thanks again,
Grace

A:Icons appear on desktop as tho I am in safe mode???

hello & welcome to TSF,

you need to follow this link

http://www.techsupportforum.com/secu...sting-log.html

this is normally cased by a (maleware/trojan/virus) infection

also could you please remove you e-mail address from you post for hackers & spamers browse the forums on the internet looking for culprit to attack and by posting it you make your self vunerable

mike

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I am running XP home edition, desktop icons are gone, right-click doesn't work. Control-alt-delete brings up task manager. I can open various folders and apps from task manager. I'm finding b.exe in the processes that are running. Ad-aware doesn't find much. I try to run safe mode but it does not run. Upon reboot when I hit F8, I select safe mode and it restarts the computer. I selected run from last known good config and it opens windows without the icons again.
I've also tried Malwarebytes, about 10 seconds into the scan the window disappears. It doesn't show up in task manager as a program that is running.
I've also tried running Hijack This. It brings up a box that says, "For some reason your system denied write access to the hosts file. If any hijacked domains are in this file, Hijack This may not be able to fix this. If that happens, click start, run, type notepad C:\windows\system32\drivers\etc\hosts and press enter. Find the line(s) that Hijack This reports and delete them. Save the file as 'hosts'. (with quotes)." When I click 'ok' on the box Hijack This runs for about 2 more seconds and closes.

After running Stinger, it indicated it fixed any problems. Upon restart, all the problems were still there. Then a windows appears that reads "Stinger may be infected Cannot continue".

I've had viruses in the past, but nothing like this. Could it be something else, like the age o... Read more

A:desktop icons are gone, can't run safe mode

Welcome to BCPlease download Rkill by Grinler and save it to your desktop.Link 2Link 3Link 4Double-click on the Rkill desktop icon to run the tool.If using Vista, right-click on it and Run As Administrator.A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.If not, delete the file, then download and use the one provided in Link 2.If it does not work, repeat the process and attempt to use one of the remaining links until the tool runs.If the tool does not run from any of the links provided, please let me know.Do not reboot the computer or you will have to run it again========================Then try running MbamYou slao need to run Root RepealWe Need to check for Rootkits with RootRepealDownload RootRepeal from the following location and save it to your desktop.Direct Download (Recommended)Primary MirrorSecondary MirrorSecondary MirrorSecondary MirrorZip Mirrors (Recommended if you have a slower connection or if the Direct Download mirror is down)
Primary MirrorSecondary MirrorSecondary MirrorRar Mirrors - Only if you know what a RAR is and can extract it.
Primary MirrorSecondary MirrorSecondary MirrorExtract RootRepeal.exe from the archive (If you did not use the "Direct Download" mirror).Open on your desktop.Click the tab.Click the button.Check all seven boxes: Push OkCheck the box for your main system drive (Usually C:), and press Ok.Allow RootRepeal to run a scan of your system. This may take some t... Read more

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Not exactly sure where to post this, but wanted to share a "problem" I ran into.

I had a box that was infected with both Think Point and System Defragmenter. Went through the whole process and had a clean computer except for 1 thing. The computer "seemed" to be starting in safe mode, although it wasn't acting like it was in safe mode. The screen background was black with "safe mode" in all 4 corners. After a little bit I realized that it was just a screen background that was probably placed there by the malware.

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Had all my desktop icons neatly organized. Then used safe mode to try installing something. Back to normal mode and icon positions are all lost! This is so ridiculous it makes one dislike M$ even more than ever. Why do the simplest things in Windows either not exist or don't work at all, 25 years later?

A:Desktop icons after Safe mode. Really?

Welcome to the Seven Forums

I know want you mean.

I use Iconoid to remember the icons positions Iconoid - Hide and show desktop icons, maketransparent backgrounds

Jerry

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