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Program I've Never Used Suddenly Showing Up

Q: Program I've Never Used Suddenly Showing Up

I ran Kaspersky as my computer was way overdue for a full scan and it scanned a BullGuard file without any issues to report, but the thing is I've never used BullGuard, never downloaded it, never been anywhere near it. So I took a look in the folder it's nestled in - Windows > Applications > Tools > Security > BullGuard

There are nine files in the folder, one a video aptly titled Video, two PNG files, two .EXE files (one is called BgLicTool and the other BullGuard90_64), a file called licensekey.dat, a VBScript file called Bullguard, and two Windows Command Scripts named License and Install. Are any of these legitimate files? Can I delete them without problems? Kaspersky can't quarantine them and I haven't tried to move or delete them. I haven't run either of the EXE files or opened the video or images. I would just go ahead and delete them but I've had serious problems trying to remove fake programs before =/ The more I type the sillier this question seems but I thought I'd make sure.

I'm running Windows 7 64-bit, don't know if that helps. The computer is slower than usual but nothing else weird's been happening other than finding these files.

EDIT: Looks like another user's having a problem related to mine, with descriptions of finding files they don't recognise. I've found one other folder with sub-folders that I don't recognise and can't figure out what it belongs to. The two unrecognised (to me) folders claim to have content from/were last edited one year ago today but I'm not sure that's really relevant.

RELEVANCY SCORE 200
Preferred Solution: Program I've Never Used Suddenly Showing Up

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link http://downloadreimage.com/download.php. (This link will automatically start a download of Reimage that you can save to your computer.)

A: Program I've Never Used Suddenly Showing Up

Hello and welcome.Right-click the taskbar, and then click Start Task Manager. Do you see a ping.exe consuming the CPU?Run RKill....Download and Run RKillPlease download RKill by Grinler from one of the 4 links below and save it to your desktop.

Link 1
Link 2
Link 3
Link 4

Before we begin, you should disable your anti-malware softwares you have installed so they do not interfere RKill running as some anti-malware softwares detect RKill as malicious. Please refer to this page if you are not sure how.
Double-click on Rkill on your desktop to run it. (If you are using Windows Vista, please right-click on it and select Run As Administrator)
A black screen will appear and then disappear. Please do not worry, that is normal. This means that the tool has been successfully executed.
If nothing happens or if the tool does not run, please let me know in your next replyDo not reboot your computer after running rkill as the malware programs will start again. Or if rebooting is required run it again.If you continue having problems running rkill.com, you can download iExplore.exe or eXplorer.exe, which are renamed copies of rkill.com, and try them instead.Next run MBAM (MalwareBytes):Please download Malwarebytes Anti-Malware and save it to your desktop.Download Link 1Download Link 2MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.Make sure you are connected to the Internet.Double-click on mbam-setup.exe to install the application.
For instructions with screenshots, please refer to the How to use Malwarebytes' Anti-Malware Guide.When the installation begins, follow the prompts and do not make any changes to default settings.When installation has finished, make sure you leave both of these checked:Update Malwarebytes' Anti-MalwareLaunch Malwarebytes' Anti-MalwareThen click Finish.MBAM will automatically start and you will be asked to update the program before performing a scan.If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.On the Scanner tab:Make sure the "Perform Quick Scan" option is selected.Then click on the Scan button.If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button. The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".Click OK to close the message box and continue with the removal process.Back at the main Scanner screen:Click on the Show Results button to see a list of any malware that was found.Make sure that everything is checked, and click Remove Selected.When removal is completed, a log report will open in Notepad.The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.Exit MBAM when done.Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.Troubleshoot Malwarebytes' Anti-Malware

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RELEVANCY SCORE 47.6

all of a sudden this morning my forefront software is discovering the above trojan on my machine. indiates it is cleaned and then 5 minutes later it finds it again.

How do I clean this?

A:trojan suddenly showing up

Greetings and Welcome to The Forums!!My name is Gringo and I'll be glad to help you with your computer problems.I have put together somethings for you to keep in mind while I am helping you to make things go easier and faster for both of usPlease do not run any tools unless instructed to do so.
We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability.Please do not attach logs or use code boxes, just copy and paste the text.
Due to the high volume of logs we receive it helps to receive everything in the same format, and code boxes make the logs very difficult to read. Also, attachments require us to download and open the reports when it is easier to just read the reports in your post.Please read every post completely before doing anything.
Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.Please provide feedback about your experience as we go.
A short statement describing how the computer is working helps us understand where to go next, for example: I am still getting redirected, the computer is running normally, etc. Please do not describe the computer as "the same", this requires the extra step of looking back at your previous post.NOTE: At the ... Read more

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RELEVANCY SCORE 47.6

Hi folks. Just wondering if someone here has come across this kind of problem before. I run 2 HDD, both are Maxtor 60gb, the Master holds Win 2000, Win XP Pro, and Redhat 7.3. The 2nd HDD holds 3 partitions, I use these for storage of various data - Multimedia, Webdev, MP3, ect. Here's the prob - On reboot earlier today, the 2nd HDD suddenly showed up as unformatted. I've booted into a couple different DOS based diag apps, and get the same result, that the partitions are unformatted, including Partition Magic. The 3 partitions are intact, just unformatted. Which, of course, renders the data useless, as I can't get to it. Any advice here would be greatly appreciated. - Thank You. -Ed Parrott
 

A:2nd HDD suddenly Showing Up As Unformatted

hey edparrott
[tsg=welcome][/tsg]

Can you see them when you use the W2K OS?
 

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RELEVANCY SCORE 47.2

I have uninstalled Sophos via Add/remove programs but it is still showing in the c drive, program files. Some of the files are causing problems - can I delete them from here?
 

A:Uninstalled program still showing in program files

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RELEVANCY SCORE 47.2

Hello everyone. My first post here, and I really hope someone out there might be able to help. I'm pretty worried about losing all my files.

I have had a Western Digital externall hard drive permanently attached to my wife's old desktop PC (which runs XP) for a year or so. I've always been very pleased with it - it connected perfectly, and it has always just shown up in My Computer there as an extra drive. Perfect. However, that PC was getting old and the memory nearly full, so I copied all my important files (family photos, etc.) to my WD HDDm disconnected it from the old desktop, connected it to my much newer laptop (which runs Windows 7), and hey presto - it appeared in Computer. Again, perfect, no problem. However, I realised that I had not transferred all the files I needed from the old desktop to the HDD, so I had tp disconnect the HDD from the laptop and reconnect it to the desktop again with the intention of transferring the files I'd forgotten to transfer first time around. And this time, the HDD did not appear in My Computer. It DID appear in the little icon, bottom screen right, which you click to safely remove something, and it did show up in Devices, it just didn't show up in My COmputer, so I couldn't access it. The exact same thing happened when I tried to connect it back to my laptop - it's there in the "safely remove" icon and in Devices, but not in My Computer.

I am not very computer literate, but I've tried everything I can think of to fix thi... Read more

A:WD External HDD suddenly not showing up on My Computer

Hello and welcome E mate hook up the drive > go to Start > type in cmd > right click on the small black window and run as admin > then type diskpart > hit Enter > at DISKPART type list disk > it should then show all the drives that are hooked up take a look at my pic (my screen is blue / white out of choice yours will be black / white).

Tell us what you see better still a screen shot using snip > Star type snip > pin to taskbar (very handy there) the screen will go milky drag a line arounf the screen part you want and then > File > sSave as (I put mine on the desktop for easy access but you can put it where you like)

When posting back just below the reply window there is manage attachments > browse and pick the screen shot > upload and post back.

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RELEVANCY SCORE 47.2

Hi all, I recently got Windows 7 64 bit.
the day i got the machine home and running, i connected my USB harddisk and installed some stuff i had backed up from it.

But suddently i dont see the USB drives when i connect them, i have 2 and none of them is detected, or will they are detected and the "Safelly Remove Hardware and Eject Media" icon comes up in my right lower corner as it should, and when i click it my devices is shown by their propper names and i can safely remove them aswell. but they are not shown under "my computer" and my anti virus dosnt scan them aswell.

Tho if i plug in my USB flash pin from my key ring it finds it, anti virus scans it and it shows up just as it should.

Can anyone help me solve this as im really confused by now.

A:Win 7 Suddenly Stopped showing USB Drives

Welcome to SF, Jimkromann.

Could be a driver conflict.

Type MSCONF, go to startup tab, and uncheck everything EXCEPT microsoft items (for testing purposes).

Reboot and see if your usb devices are recognized.

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RELEVANCY SCORE 47.2

Hey everyone,

Today my external hard drive is suddenly not showing up in my computer or on my one file manager program. It is really weird cause the computer reads it and it comes up in disk management and in my device and everything says it is working fine.

I check for updates and everything with no luck. Rebooted it and tried all the simple fixes like that. I dual boot this computer and the external drive pops up on OS X Lion fine and lets me access it and everything, so it doesn't have to do with the hard drive itself.

It has been working fine for months and I really don't think I changed anything in the last day or two with the computer for it to suddenly not be working. Very strange problem. Windows basically says its working fine except it just won't show up in My Computer. I tried connecting with both a Firewire cord as well as USB and neither work. I spent hours checking all over the internet and still no luck.

Any advice? Please help!!

Thanks,
Dom

A:OWC Mercury Elite AL Pro Not Showing Up Suddenly

Mine just died not to long ago. That Oxford chip set doesn't last very long on these things. Been looking for something else that doesnt use that chip set.

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RELEVANCY SCORE 46.8

My background wallpaper is totally blank out. And the files on dekstop is not showing up. Plss help me ill insert a video of it.
 

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RELEVANCY SCORE 46.8

I'm seeing reports in other forums about folks suddenly having a 256MB FAT32 SYSTEM (Z partition appearing on their PCs!

One person did mention they had used a VPN app (which might have created this), but none of the others have done anything like that.

Anyone have any ideas we can investigate??

A:System (Z:) partition suddenly showing up on Win10 PCs

Z is usually a Virtual Disk

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RELEVANCY SCORE 46.8

I just bought this tower from someone, HP Pavilion Windows Vista Home Premium OEMAct. It worked for an hour and a half. Then it said that it was shutting down to correct a problem. It never came back on. When I first got it I blew and vacuum so much black dust I never saw that thick before. I cleaned out both fans with blowing air and vacuum. It worked for 1 1/2 hours. He also had installed windows 10 on it. There is not many programs installed on it, he said he only used it to play games, and there are a few photos in the picture library. Please help someone please?













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A:Computer suddenly stopped showing on display

Hello Would like to help but first what is the specific model of your PC? Dirty PC is not good to begin with. Upgrading from Windows Vista, amazed the upgrade worked, to Windows 10 is another snag in finding the problem. Suggest you try going back to Windows Vista and diagnose problem with factory operating system. Do you have HP recovery discs for Windows Vista? Maybe you can start there to find problem. Grzy  

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RELEVANCY SCORE 46.8

Anyone have any idea why suddenly out of the blue my network quit showing one of my computers? I have a tablet and laptop both with windows 10. my tablet still shows both computers, but my laptop no longer shows the tablet. I didn't change anything. What can cause this and how do I fix it? thanks.

A:network suddenly quit showing computer

The Winsock and DNS caches are corrupt.

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RELEVANCY SCORE 46

Since I built this computer in 2010 I've had a scheduled task which runs a VBS script to remind me to take my tablets each morning. Until the last few days, only one element was visible from this task, the message box spawned by the VBS script.

However, in the last few days, I also get a taskeng.exe window appearing at exactly the same time as the message box. The window is labelled taskeng.exe, has a VBS scripting host icon and the content of the window is pure black.

If I terminate taskeng.exe in Task Manager or click OK in the VBS message box, both the VBS script and that black window disappear.

I have no idea what might have caused taskeng.exe to only appear in this situation, because MSI AfterBurner also uses it to start the app during user login and it doesn't appear for that. Both processes are ones I've been using for ages longer than this problem.

A:taskeng.exe suddenly showing up as window when I run a scheduled task

Heh. I should have clued into the icon that taskeng.exe was showing.

Somehow cscript.exe had become the handler for VBS scripts on my machine. I definitely didn't do that.

cscript //h:wscript

Problem fixed

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RELEVANCY SCORE 46

Suddenly my wifi started showing "No Networks Found"  with a red cross mark on WiFi symbol on taskbar, i had tried several method of fixing it by spending hours on internet but it didn't worked. I had updated the Wireless driver, flushed dns cache, unchecked the "Allow this computer to turn this device off", Reset router and a lot of things but i was unsuccessful al the time. Please help me, i am having a lot of trouble! HP Model : HP Notebook - 15-r202tx 

A:Suddenly my wifi started showing "No Networks Found" with a...

Hi @vivekcoool21, Welcome to the HP Forum! I am pleased that you have become a HP Forum member.  It is such a wonderful site to find answers and tips. Here is a link to guide you   to having the most rewarding experience and answer any concerns about posting.: First Time Here? Learn How to Post and More  I understand that you suddenly lost your WiFi and you have the message :"No Networks Found" with a red cross on it.  Please try the following by @Great-Deku-Tree: First, we have a step by step guide to walk you through the troubleshooting process here: Troubleshooting Your Wireless Network and Internet Connection A second option, is to try these steps:Power cycle the network:1. Shut down your notebook.2. Unplug the power to your router.3. Unplug the power to your modem.4. Wait at least 45 seconds.5. Plug in the modem, and wait for it to come back online.6. Plug in the router, and wait for it to come back online.7. Turn on your notebook, and test your connection.Disable the Power Off option for the adapter:1. Open Device Manager. (Win Key+R > type devmgmt.msc > OK)2. Expand the Network adapters.3. Right-click on the Ethernet/Wireless Adapter and click Properties.4. Click the Power Management tab.5. Remove the check mark beside Allow the computer to turn off this device to save power.6. Click OK.7. Test.Reset the TCP/IP settings on your PC:1. Go to your start screen/menu and type CMD.2. Right- click on ... Read more

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RELEVANCY SCORE 46

Hi,
I have 3 computers: 1)Desktop running Windows 7 connected to a router. 2)XP Laptop. 3)New laptop running windows 10.

I have sharing between all 3. Suddenly today the XP laptop does not show up in the Network on the Windows 7 Desktop. The new Windows 10 Laptop shows up. The XP laptop does show up in the Network of the Windows 10 Laptop and I can access files.

I would appreciate any help in why this happened and how to get it back.
Thanks

A:XP laptop suddenly not showing up in network on windows 7 desktop

Well, it has suddenly reappeared for no apparent reason. After about 3 hours.

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RELEVANCY SCORE 46

Hi all,
I am at my wits end.
I stupidly relied on my Western Digital external to back up all my photography, and today its not showing in My Computer.

When I go to 'manage drives' it shows but is unassigned and when I right click there is no option to assign a letter to the drive. I should point out it does show in device manager.

I tried unplugging it, putting it in a different USB port and also tried it on my lap top and its not showing.

After reading a couple of suggestions I tried a programme called Partition Find and Mount, I didnt know what I was doing but it found the drive and asked me to mount it. I changed the drive letter and after a while it showed the contents in Windows Explorer, which leads me to believe that my stuff is recoverable (I pray).

Can anyone tell me how to get my drive to be recognised again?

Please!!
Thanks,
Al
 

A:External hard drive suddenly not showing and unassigned

Have you tried using it in another computer?
 

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RELEVANCY SCORE 45.6

Hi,

This is just a minor thing but I really want to get it fixed.

Recently I bought a new laptop dell xps15 and its windows 7 home premium 64bit.

I really like it and its got some really special function.

For example when you put your mouse cursor on the icon on the taskbar, it shows you the screen of that programme in a small window box.

But now that function is gone. Instead it looks like this:



does anyone know how to fix it?

Any help will be really appreciated.

Thanks

A:Windows suddenly stopped showing the screen of the running programme.

look like your "aero" theme got disabled.
right click>personalize> and select any of the aero theme

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RELEVANCY SCORE 45.2

Yesterday I was burning a CD of some of my music to take to work and listen to. After burning 4-5 songs there was an error (windows media player) and it could not burn the rest.

I hit OK and exited the program, then went to eject myCD, and it did not open. So I go to My Computer to select eject, adn there is no cd drive lsited all of a sudden, and not one in Divice manager either.
The LED light on the cd rom is still glowing green constantly, but it will not respond or try to open when I press eject. And it makes no sounds as if it is trying to read a disc or such.
I tried system restoring to 2 days ago, but it did not fix the problem. I've tried unhooking it, and hooking it back up to no avail. I have tried the Mr Fixit program from the microsoft site, and it DETECTS the problem, and syas 'CDrom/Drive not being recognized" or such, but has a red X next to it saying it could not resolve the problem.
I have also tried going intoo regedit, HKEY_LOCAL_MACHINE/SYSTEM/CurrentControlSet/Control/Class/
{4D36E965-E325 -11CE-BFC1-08002BE10318} Then deleting Upper and lower filters (mine only had upper) and rebooting. And still nothing.

This is very frustrating since I am an avid computer gamer and can no longer insert my game discs to play/etc.

I'd be beyond thankful if someone could help me fix this soon, and please put it in turns/steps I can understand. Aside from gaming and internet, I am a tech novice.

Thank you so much in advance!
--Poe
 

A:CD Rom suddenly not showing up in device management/computer etc in Vista &wont eject

Its likely a physical hardware problem. Open up the case, disconnect and reconnect both the power and data cables(on both ends) and see if the drive opens. If not the drive may have failed. The drive should even open with just the power cable connect and the data cable connected, so as a last test try ejecting the tray with only the power connected.
 

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RELEVANCY SCORE 44

Win. 8:
Hello - today on my desktop i saw a 'program' to install, clearly showing the Win. ''shield'' icon & it was an 'exe' file.
Since i have my Update preferences to ''off'' - (ie) that i will check regularly for any updates and choose what i want to install (i don't want Win 8.1 auto-installed).. i don't know how this 'program' suddenly showed on my desktop. There is no way i would have even agreed to an 'ex' file to be downloaded to my desktop .
i right clicked to open for any information but there was no 'description' so i just deleted it.
Anyone have any ideas for me ? Thanks in advance - Edythe

A:EXE program suddenly on desktop !!

Originally Posted by edythe


Win. 8:
Hello - today on my desktop i saw a 'program' to install, clearly showing the Win. ''shield'' icon & it was an 'exe' file.
Since i have my Update preferences to ''off'' - (ie) that i will check regularly for any updates and choose what i want to install (i don't want Win 8.1 auto-installed).. i don't know how this 'program' suddenly showed on my desktop. There is no way i would have even agreed to an 'ex' file to be downloaded to my desktop .
i right clicked to open for any information but there was no 'description' so i just deleted it.
Anyone have any ideas for me ? Thanks in advance - Edythe



Probably a virus you downloaded. Just delete it like you did, but if you want for giggles, open up a virtual machine and run it and see what happens and tell us what goes down.

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RELEVANCY SCORE 44

It never fails that I need you guys once or twice a year! My latest issue: when going to open Word or Excel documents that opened previously, it cannot and proceeds to download the programs. Then says it still could not open and to repair. I've done the repair, it says that it has completed, and I have to start all over again.

I have recently gone surfing to new web sites looking for a gaming console and suspect redirection malware. Another possibility is that when I was in regeditor deleting leftover traces of an incompatible Nero, I deleted something important. Hard to say hpow exactly this happened. See my signature for laptop specs.

Hijack This Log:
Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 12:03:41 PM, on 11/24/2012
Platform: Windows 7 SP1 (WinNT 6.00.3505)
MSIE: Internet Explorer v9.00 (9.00.8112.16421)
Boot mode: Normal

Running processes:
C:\Program Files (x86)\Intel\Intel(R) Rapid Storage Technology\IAStorIcon.exe
C:\Program Files (x86)\CyberLink\YouCam\YCMMirage.exe
C:\Program Files (x86)\Mozilla Firefox\firefox.exe
C:\Users\Rivada\Desktop\NetworkIndicator.exe
C:\Users\Rivada\Downloads\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://g.msn.com/HPNOT/1
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Defau... Read more

A:Please help - program suddenly not responding ?

For additional info, the RogueKiller report:

RogueKiller V8.3.1 [Nov 23 2012] by Tigzy
mail : tigzyRK<at>gmail<dot>com
Feedback : http://www.geekstogo.com/forum/files/file/413-roguekiller/
Website : http://tigzy.geekstogo.com/roguekiller.php
Blog : http://tigzyrk.blogspot.com/

Operating System : Windows 7 (6.1.7601 Service Pack 1) 64 bits version
Started in : Normal mode
User : Rivada [Admin rights]
Mode : Scan -- Date : 11/24/2012 12:22:21

Bad processes : 1
[SUSP PATH] NetworkIndicator.exe -- C:\Users\Rivada\Desktop\NetworkIndicator.exe -> KILLED [TermProc]

Registry Entries : 10
[DNS] HKLM\[...]\ControlSet001\Services\Interfaces\{0A142938-7CD2-49AC-A7D2-DB66E002AC58} : NameServer (198.224.144.135 198.224.145.135) -> FOUND
[HJ] HKLM\[...]\System : ConsentPromptBehaviorAdmin (0) -> FOUND
[HJ] HKLM\[...]\Wow6432Node\System : ConsentPromptBehaviorAdmin (0) -> FOUND
[HJ] HKLM\[...]\System : EnableLUA (0) -> FOUND
[HJ] HKLM\[...]\Wow6432Node\System : EnableLUA (0) -> FOUND
[HJ SMENU] HKCU\[...]\Advanced : Start_ShowMyGames (0) -> FOUND
[HJ SMENU] HKCU\[...]\Advanced : Start_ShowMyMusic (0) -> FOUND
[HJ SMENU] HKCU\[...]\Advanced : Start_ShowHelp (0) -> FOUND
[HJ DESK] HKLM\[...]\NewStartPanel : {59031a47-3f72-44a7-89c5-5595fe6b30ee} (1) -> FOUND
[HJ DESK] HKLM\[...]\NewStartPanel : {20D04FE0-3AEA-1069-A2D8-08002B30309D} (1) -> FOUND

Particular Files / Folders:

Driver : [NOT LOADED] ... Read more

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RELEVANCY SCORE 43.2

This started a week or so ago. I had a program pinned to the task bar, but suddenly it was behaving strangely. When I ran one or more instances of the program, they would group together, but not group with the pinned icon. I could move them separately. Just now, in a attempt to fix this, I unpinned the program, and tried to re-pin it, but that option is gone! Dragging the .exe file to the task bar also gives me the 'not allowed' mouse cursor. Pinning any other program and pinning this program to the start menu is still possible.

Before you ask, I've tried the shortcut arrow fix, but I already have, and always had, the IsShortcut key in the registry.

I haven't installed or uninstalled any programs in the mean time (except for updates), and a reboot didn't work either.

A:Suddenly can't pin a program to taskbar anymore

Could you by any chance post a screenshot of the of the problem?

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RELEVANCY SCORE 43.2

Hello Seven Forums,

As you can see or maybe not all of my program backgrounds, task other windows in Administrator area everything it seams have changed to white after i ran the 5 step process that runs only on a restart, took about 6 hours to do a 1.5 TB drive, then I checked defrag, only found 1 frgmented so I did not defrag. the desktop looks pretty good but the big thing that sticks out is the task bar being pure white, have re-installed the Nvidia drivers, no change, any ideas. Somehow got back had no go back dates except today at an earlier time, this stated yesterdsy.

A:baxic program background suddenly changes

Um I ma having difficulty in keeping up with you JM do you mean the desktop wallpaper or just with personalising the machine as a whole.

If it is the latter go into Control Panel > Display > Personalise > see pic

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RELEVANCY SCORE 43.2

I started a previous thread when I thought the problem was only with MSE not completing a scheduled Full Scan, but now it seems bigger than that and I thought it would be better to start a more accurate thread.

I'd been running MSE and Antimalwarebytes Free version fine as scheduled (for MSE) or on demand (for both) programs. Up until 12/5. On 12/8 I did a Microsoft Update that installed a bunch of stuff (I say that as it seems very coincidental). I discovered a couple of days ago that the last time MSE ran to completion was 12/5.

I tried running MSE on demand in both normal and Safe modes. Multiple tries. In all cases it will hang at some random point (sometimes 5 minutes in, sometimes 80% of the way in) on some random file. Antimalwarebutes on demand does the same thing in normal mode; haven't tried Safe mode yet. Eset online, same thing. The stall is on a random file at some random point in the progress of the scan.

I even uninstalled and reinstalled MSE, updated it again, and ran it in normal mode. Stalled 5 minutes in.

What's interesting is that when I went to the Microsoft site to download the latest copy of MSE, it would download but wouldn't complete the virus scan. I went to Chrome. It downloaded but wouldn't execute from Chrome or even launch the file location window. I had to call up Windows File Explorer and go get it from there.

I haven't run CCleaner yet. That'll happen when I get home. What to do next? Should I try MAMB in Safe mode first or look at s... Read more

A:Suddenly, no AV/malware program I tried will complete

I'm really unsure of what to do next. I tried running Antimalwarebytes in Safe Mode. Random hang. I went back to normal mode and ran the latest CCleaner. It found a ton of stuff, all of which I had it wipe (I saved the Registry .reg file just in case). Ran Antimalwarebytes. It finished a normal scan on my C: drive (I had it limited to C: ) - which I was relieved to see, but it seemed only to go through some 400,000+ files. But it did say it finished, and found nothing. Tried MSE again. Random hang.

I could really use a recommended course of action.

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RELEVANCY SCORE 43.2

A bit of background about the program before I continue. It's called GHTCP (Guitar Hero Three Control Panel). It's used in conjunction with Guitar Hero III for the PC to insert custom songs into the game. For about a year this program was working flawlessly, until one day it crashed and hasn't worked since.

I just started up the program one day and it crashed before it could load up. I uninstalled and reinstalled several times, using normal installation and Windows Install CleanUp Utility but nothing worked; it kept crashing. It requires at least .NET Framework 2.0 to function. For a while I thought it was that, but after talking with Microsoft we've come to the conclusion that it's the program and not my .NET Framework.

So I've tried a lot of different things and nothing has worked. I installed Debugging Tools for Windows and debugged the program when it crashed, and here are the text files in a .zip: Crash Logs.zip

Here's the program itself if anyone wants to install it and inspect it: GHTCP_V2.0.zip

Please help.

A:Program suddenly started crashing

Welcome

First step is to see if MS says it compatible.
Windows Vista Compatibility Center

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RELEVANCY SCORE 43.2

I have a PC with Windows XP and for some reason, many of my program icons changed to the icon of another program. This is my Mom's computer and lord only knows how this happened, but for example, when I click start > all programs > microsoft office > word, it's icon is not the word icon, but the icon for another program on the computer. It is like this all over the place.

When I click on word, it starts opening the program that is associated with the icon and not word. Any idea why this may be happening and how I can fix it? I tried right-clicking on the program > properties, but the find target button is grayed out so I can't change the program it's associated with. Any help on how I could fix this would be great. Thanks!

Jesse
 

A:Program Icons Suddenly Changed

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RELEVANCY SCORE 43.2

Hi

I have a cybercafe, and i'm having a problem for 2 days. I use a program to control the time of the rents. The problem is the program Ciberboss Suddenly close and sometimes i didnt note it until i need to use it, and i see its not open, the problem here is, when i open it again all the time the program was closed the PC didnt cout it, so i'm loosing money.
i was infected with amvo0, but i think i removed, i dont know if it change something in my configuration, so it is giving me problems, or if i have another problem with my computer.

My hijackthis is:
Logfile of HijackThis v1.99.1
Scan saved at 12:39:06 p.m., on 31/01/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16574)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\csrss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\Archivos de programa\TuneUp Utilities 2006\WinStylerThemeSvc.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\CTSvcCDA.EXE
C:\WINDOWS\system32\svchost.exe
C:\Archivos de programa\Eset\nod32krn.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\wdfmgr.exe
C:\WINDOWS\system32\MsPMSPSv.exe
C:\WINDOWS\System32\alg.exe
C:\Archivos de programa\Eset\nod32kui.exe
C:\Archivos de programa\Creative\SBAudigy LS\Sur... Read more

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RELEVANCY SCORE 43.2

Hi there

Not sure where this program came from --anybody got an idea what it is - easy enough to get rid of but am curious to know what it is.

I suspect it probably is bundled with bloatware when downloading something - many sites make stuff so confusing to download that I'm sure unwanted programs must be installed by the 100,000's.



Cheers

jimbo

A:Ad aware program suddenly appeared -- anybody know what it is

Hi:

http://www.webcompanion.com/

Ad-aware | Download Free Antivirus for PC by Lavasoft

IIRC they were originally based in Germany, but now seem to be based in Canada (the WebCompanion website lists Malta as a physical address).
IIRC they are not currently considered one of the more robust AV products on the market (although I'm sure the software has both detractors and fans).
I have not personally used their product in >10 years, since the XP days.

If you did not intentionally install it, then my guess would be that some sort of "Trial" version came along as a "freebie" when you installed another, legitimate program if you missed un-ticking an "option" during that program's setup wizard. That would make it very nearly a "PUP" in my book.

EDIT: Knowing nothing about it, I would be inclined to uninstall it, especially if you did not intentionally install it.

Cheers,
MM

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RELEVANCY SCORE 43.2

Win 10 Pro 14393.rsi

I'm very fond of PDFviewer by Tracker Software. Even though it is no longer in development it can be downloaded from
https://www.tracker-software.com/pro...s/discontinued
It's free for private use and has many virtues, like a good OCR. Suddenly, today, windows refuses to open a pdf file with the program. The default is set correctly but dbl clicking on a filename results in "Access Denied" popup and "Open With" has no effect. However, the program will run from a shortcut and I can drag a file into it successfully. I hope this is just a glitch in the current version of Windows. If you know of a way around this I'd like to hear it.

tcebob

A:PDF Viewer program suddenly fails in Win 10

Then download something else like Fox-it.

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RELEVANCY SCORE 43.2

Hello everyone,

I've been a bit foolish and impatient recently and I ran something (self extracting zip) from the internet I probably shouldn't have; while it was extracting WinPatrol popped up with a new program alert "WinLogon:UserInit" from the system32 directory (userinit.exe). I said to myself "Self, that's very odd, why would it suddenly want to run that executable at start up a month after installing windows?" So I downloaded Hijack this and ran it, but there's nothing that leaps out at me as suspicious - but I've not accepted (or denied) userinit.exe as a start up program and I've not rebooted either (in fact the winpatrol alert is still open!). I have scanned the file with Malware Bytes and AVG and it comes up clean in both of them, but I'm not sure if they'd pick up anything if there was a call from the exe to another file which did have malicious code in it. I'm mostly tempted to deny it running as a start up program and do a full scan with AVG and Malware Bytes, but I wanted an expert to cast their eye over the HiJack This log first if that's ok?

Logfile of Trend Micro HijackThis v2.0.3 (BETA)
Scan saved at 13:38:09, on 04/04/2010
Platform: Unknown Windows (WinNT 6.01.3504)
MSIE: Internet Explorer v8.00 (8.00.7600.16385)
Boot mode: Normal

Running processes:
C:\Program Files (x86)\Steam\Steam.exe
C:\Program Files (x86)\BillP Studios\WinPatrol\WinPatrol.exe
C:\Program Files (x86)\n52te\razerhi... Read more

A:Very odd - userinit.exe suddenly a start up program? What's going on?

I looked at the registry entry for userinit.exe and there's nothing malicious tagged on to the end of the reg entry. Then I found a SHA-1 checksum for userinit.exe (from: https://www.faultwire.com/file_detail/userinit.exe*28342.html ) and checked against that - checksums match so it can't have been altered, and I've allowed it. I'm not sure what's going on still with WinPatrol alerting because of it and I'm still suspicious, so if there's anything untoward in my hijack this log please let me know! I'm unsure how to 100% check my PC is clean ... I'm guessing if I reboot in safe mode, something like a root kit will still execute?
 

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RELEVANCY SCORE 43.2

Hello,

I remember my C:drive had 162GB free space before installing Nero 7 Premium.

After I installed it, a couple of hours passed and I was surprised to find my C: drive free space was 153GB.

NOt sure what happened ......... I checked Nero 7 installed size in control panel --> Uninstall or change a program --> it was showing 1.35GB.

This math doesn't make a big sense.

I'm wondering where that 7-8gb disappeared !

Regards

A:7GB to 8GB suddenly lost after installing a program.

Install TreeSize Free - Quickly Scan Directory Sizes and Find Space Hogs and see what it finds.

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RELEVANCY SCORE 42.8

So, I use Premiere Elements to edit videos. This morning, though, I've run into a bizarre problem, as while trying to work in Premiere Elements, I have no audio playback. This hasn't happened to me with PE up until now.

Audio plays back in every other program just fine. If I open the files I'm trying to edit in, say, VLC, the audio plays. Further, in PE itself, the files DO have audio waves, and PE's own audio mixer shows that audio is happening while the files are playing back, but nothing is coming out of my speakers.

I thought perhaps the new project I had started was just bugged, but then I opened an older project file that played fine in the past, and similarly, I'm not hearing any audio.

I've tried uninstalling and reinstalling PE, but even after a fresh install, I still have no audio play back. I've not had much luck in finding anyone with the same problem, and I'm not sure what to do about this issue, at this point.

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RELEVANCY SCORE 42.8

Hi, this is my first time posting here, here's hoping you guys could be of any assistance.

I've been using an old piece of software called Artgem (v1.3) for over a decade now, but suddenly today it stopped working. I have a lot of project files in it's proprietary format, so this is terrible news for me.

I'll try to go over what happened as detailed as I can remember.

The program worked just fine as I was working with my tablet, then it crashed when I tried to load a .jpg file (with a rather long filename, around 85 characters) as a reference. When I tried to restart the program, I got this:


Quote:




Problem signature:
Problem Event Name: APPCRASH
Application Name: ArtGem.exe
Application Version: 1.3.0.0
Application Timestamp: 3d188455
Fault Module Name: StackHash_9bb1
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Code: c0000005
Exception Offset: 706a2e5d
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1061
Additional Information 1: 9bb1
Additional Information 2: 9bb164fe78a3b41fc898d8ff90e9ebd4
Additional Information 3: 062c
Additional Information 4: 062cb05c5b2f1547af0ac3fe63276d9d




The problem persisted, so I did a restart. Same results.

I then uninstalled it, restarted, reinstalled. Same results.

I then googled what seemed to be the most informative part of the error report, "Fault Module Name: StackHash_9bb1", found ... Read more

A:Program suddenly stops, crashes instantly when run

Update: After spending the better half of the day googling, I found this tool, and from using it to profile the program, I think I managed to dredge up some more useful information.


Quote:




--------------------------------------------------------------------------------
Starting profile on 17.02.2015 at 15:52:34

Operating System: Microsoft Windows NT/2000/XP/2003/Vista based Tablet Media Center (32-bit), version 6.01.7601 Service Pack 1
Program Executable: c:\program files\artgem\ARTGEM.EXE
Program Arguments:
Starting Directory: C:\Program Files\ArtGem\
Search Path: C:\ProgramData\Oracle\Java\javapath;C:\Windows\system32;C:\Windows;C:\Windows\System32\Wbem;C:\Windows\System32\WindowsPowerShell\v1.0\;C:\Program Files\ATI Technologies\ATI.ACE\Core-Static;C:\Program Files\Livestreamer

Options Selected:
Simulate ShellExecute by inserting any App Paths directories into the PATH environment variable.
Log DllMain calls for process attach and process detach messages.
Hook the process to gather more detailed dependency information.
Log LoadLibrary function calls.
Log GetProcAddress function calls.
Log debug output messages.
Automatically open and profile child processes.
--------------------------------------------------------------------------------

Started "ARTGEM.EXE" (process 0xA24) at address 0x00400000. Successfully hooked module.
Loaded "NTDLL.DLL" at address 0x76E40000. Successfully hooked mod... Read more

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RELEVANCY SCORE 42.8

For about 3 or 5 days, my computer reboots when I am running a program or have more than one program running. The screens suddenly goes black and the computer reboots. Prior to this, when running a long AV scan using my internet supplied online security (Rogers Online Protection), the AV scan would run for hours and then the screen would go black and everyting was frozen. I had to restart the computer and start all over again. This was followed by computer reboots at any time. I did get a message previously from Microsft Windows:The system has recovered from a serious error. A log of this error has been created. The data that the report contains: Error signature: BCCode:1000007f BCP1:00000008 BCP2: BA338D70 BCP3:00000000 BCP4:00000000 OSVer:5_1-2600 SP:3_0 Product:256_1 Technical information: The following files will be included in this error report C:\Docume~1\Morris\locals~\temp\WERb2d8.dir00\Mini121909.05.dmp]sysdata.xml
C:| " " " " \sametodir00
I don't know what this means but can anyone help me with this problem of constant rebooting? Many thanks for your cooperation. mnedil
 

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RELEVANCY SCORE 42.4

For some reason every now, and then. Different program icons just don't show up. My Fraps, and Dxtory, icons show up as a piece of paper with a window in the middle. Does anyone know why this is happening?
http://monsterxbeast.deviantart.com/art/Y-U-NO-SHOW-UP-320006832
 

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RELEVANCY SCORE 42.4

I unchecked its box at msconfig System Configurations > Startup tab, but it continues to appear in the taskbar.

A:A program keeps showing up in the taskbar.

Hello, right click an empty space on the Taskbar and select properties. Check out your settings in there, you may have to customize.

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RELEVANCY SCORE 42.4

The title explains itself. After I click on either the Computer icon or the Recycle Bin icon, the window opens off screen. On the task bar at the bottom of the screen, it shows up. When you double click on it, you can see the program page quickly "fly" off the screen to open. How can you undue this so it will open up on the monitor screen?

A:Program windows not showing up

Is your computer set up to use two monitors? If so that must be changed

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RELEVANCY SCORE 42.4

Hi everyone,

I'm having a problem that my installed programs from the folder "program files (x86)" do NOT show up in my start menu under "all programs". I've googled this problem, and seen several people having this bug, but none solutions at the moment.

Any of you have an idea what could be causing this ?

PS to be clear, only some programs are not showing from this folder (started a few days ago) - the older ones that were installed are still showing.

A:Program files (x86) not showing !

Welcome,

If it is a bug, there is nothing that we can do to correct the situation from happening again until MS issues a fix. Until then, why not try a system restore and see if it makes things good, again.

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RELEVANCY SCORE 42.4

I just received Vista on a computer that was delivered last week or so, and it's been okay. I use a free art program called OpenCanvas1 and I use it all the time. I've downloaded it and used it without problems for the first week I've been running on this computer, but I went to open it today, and it stops responding! I did nothing new to the security and didn't delete any of the paths that could cause the problem, so I don't know what's the issue.

I tried running it as an administrator but to no avail, and I also tried deleting and restarting it, but the program doesn't open- just idles and makes the little 'please wait' cursor forever and ever and doesn't respond.

Any clue to why this isn't working for me? Thanks.
 

A:Program works fine first week, then suddenly stops?

I had the same problems with one of my games. My problem was that it was made for xp. So i ran it in compatibility mode and it worked fine after that.
 

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RELEVANCY SCORE 42.4

I read a solution to this in another area of this forum.Unfortunately the fix is for XP and not vista.I cannot for the life of me figure out what to do.I've been at it for three days and I'm getting kinda' frustrated.
I would be grateful for any help.

Vista Premium
core 2 duo 2.13 ghz
4gb ram

here's a screenshot:

A:Program icons suddenly covered by white square

Hi, looks like your icon cache is corrupt this should fix it:-
Go to Start all programs accessories and right click on command prompt select ?run as administrator?

type "taskkill /im explorer.exe /f" without quotes press enter

Now type each line and press enter after each line.
Note the spaces.


CD %USERPROFILE%\AppData\Local

attrib -h IconCache.db

del IconCache.db

Close the window and reboot

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RELEVANCY SCORE 42.4

Hi, this is my first time posting here, here's hoping you guys could be of any assistance.
I've been using an old piece of software called Artgem (v1.3) for over a decade now, but suddenly today it stopped working. I have a lot of project files in it's proprietary format, so this is terrible news for me.
I'll try to go over what happened as detailed as I can remember.
The program worked just fine as I was working with my tablet, then it crashed when I tried to load a .jpg file (with a rather long filename, around 85 characters) as a reference. When I tried to restart the program, I got this:
 

Problem signature:
Problem Event Name: APPCRASH
Application Name: ArtGem.exe
Application Version: 1.3.0.0
Application Timestamp: 3d188455
Fault Module Name: StackHash_9bb1
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Code: c0000005
Exception Offset: 706a2e5d
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1061
Additional Information 1: 9bb1
Additional Information 2: 9bb164fe78a3b41fc898d8ff90e9ebd4
Additional Information 3: 062c
Additional Information 4: 062cb05c5b2f1547af0ac3fe63276d9d

 
 
The problem persisted, so I did a restart. Same results.
I then uninstalled it, restarted, reinstalled. Same results.
I then googled what seemed to be the most informative part of the error report, "Fault Module Name: StackHash_9bb1", found some similar issues with other programs, where others managed to work around the error by disabling DEP.
I then disabled... Read more

A:Program suddenly stops, crashes instantly when run (Artgem 1.3)

Update: After spending the better half of the day googling, I found this tool, and from using it to profile the program, I think I managed to dredge up some more useful information.
 
 
--------------------------------------------------------------------------------
Starting profile on 17.02.2015 at 15:52:34
Operating System: Microsoft Windows NT/2000/XP/2003/Vista based Tablet Media Center (32-bit), version 6.01.7601 Service Pack 1
Program Executable: c:\program files\artgem\ARTGEM.EXE
Program Arguments:
Starting Directory: C:\Program Files\ArtGem\
Search Path: C:\ProgramData\Oracle\Java\javapath;C:\Windows\system32;C:\Windows;C:\Windows\System32\Wbem;C:\Windows\System32\WindowsPowerShell\v1.0\;C:\Program Files\ATI Technologies\ATI.ACE\Core-Static;C:\Program Files\Livestreamer
Options Selected:
     Simulate ShellExecute by inserting any App Paths directories into the PATH environment variable.
     Log DllMain calls for process attach and process detach messages.
     Hook the process to gather more detailed dependency information.
     Log LoadLibrary function calls.
     Log GetProcAddress function calls.
     Log debug output messages.
     Automatically open and profile child processes.
--------------------------------------------------------------------------------
Started "ARTGEM.EXE" (process 0xA24) at address 0x0040000... Read more

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RELEVANCY SCORE 42

After a system cleanup on Windows 7 due to a SMART HDD Virus......I was able to restore all the hidden docs, pictures, icons, etc (using unhide.exe). Unfortunately, everything in my start up program list is showing as "empty."

Solutions?

Thank you in advance!

A:Program files still showing up as Empty

Right click on your startmenu-propertiesCheck markstore and display recently opened programsstore and display recently itemsClick on customizeClick on Use default settings at the bottomNow go toc:\ProgramData\Microsoft\Windowsright click on startmenu folder,click on restore previous versionsNow select a snapshot before you were infected by the rogue,click on restoreYou should get back the startmenu programsIt may also restore SMART HDD folder.You can manually delete itgood luck

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RELEVANCY SCORE 42

So I uninstalled Adobe lightroom but it still shows up in the autoplay like in the attachment.

I'm asking for help as to how to eliminate this.

Thanks,
Antonio

A:Uninstalled program still showing in autoplay

Hello Antonio and welcome to Seven Forums.

As I understand it, Windows 7 uses AutoPlay Handlers to identify devices (like cameras) and Event Handlers to identify the device software. In order to remove these items from the AutoPlay dialog box, it's necessary to edit the registry. The usual cautions apply: if a mistake is made while editing the registry, your computer could become an expensive paperweight. So backup your registry by creating a restore point or exporting the registry.

Registry - Backup and Restore

This article, along with screen shots, should let you clean out those unwanted AutoPlay handlers.

Remove AutoPlay Handler from the Options List in Windows 7 / Vista / XP

In the alternative, you could search for "AutoPlay Repair Tool" or "AutoPlay Cleanup Utility" and find 3rd party software to accomplish the same registry modifications. Same caution: backup your registry before using any utility. This utility is one example of a 3rd party software:

OrangeBlue / Software / Autoplay Repair

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RELEVANCY SCORE 42

I have a trading program that I need to see all windows at once on. When I click the show desktop icon in the bottom right hand corner, these windows are all naturally minimized.

How do I get all the windows to show back up in the same position I left them in without having to click on every single window thumbnail?

A:Showing all open windows for a program

If you are using Windows 7, you don't have to actually click the Show Desktop button at the bottom right corner (you can simply hover over it with your mouse cursor and in a second, you will see your desktop). When you move away from the button, your programs will be there again.

The above method is only if you just require to see the desktop. If you need to actually perform tasks on the desktop, you will need to click on the Show Desktop icon, but then you will need to re-open all your windows manually. I don't know of a program that would do this for you. Sorry.

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RELEVANCY SCORE 42

the new updated version of my favorite software is not allowing me to install without first removing the old install... problem is its not showing up in the list... ive thought about looking it up in the registry but it doesnt appear to be there either
revo uninstallers not finding it either but the setp exe insists the old installation is here... what should i do?
 

A:program not showing up in add/remove or registry

What program or software is it? Did you uninstall the old or does the new version doesn't require it to be removed?
See also https://support.microsoft.com/en-us/mats/program_install_and_uninstall
 

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RELEVANCY SCORE 42

Hi there

There's loads of programs for comparing files or contents of files but surprisingly there isn't much around for comparing lists of subfolders within a root Folder. (Or Directory compare).

For example you might have a main folder called Movies on both Disk1 and Disk 2 -- but you want to see the differences of the SUB Folders within them (and optionally the list of files within the directory).

OK you can hack it around with a bit of messing around in EXCEL but sometimes it's worth PAYING for a piece of software.

I found ULTRACOMPARE very good (and it can also work on REMOTE directories and up to THREE at once.

Here's a little screen shot of just comparing SUB Folders within a main folder which has the same name on two drives.

It does other compares too -- but saves a mega amount of time for this type of stuff.

(There's a FREE utility called windiff but it's really fiddly and doesn't scan properly --this program works reliably !!).

Cheers
jimbo

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RELEVANCY SCORE 42

OS Win 7-64 SP1 Home Premium updated automatically (last one 30/5/13).

Subject folders are not showing. I have an HP laptop with Win7 OS (again w/auto updates) where these folders do show up.

Advice on how to rectify appreciated.

A:C:/Program and C:/Program(86) - Not Showing

Problems description too short. Say folders don't show, then do. Which is it? Different computer?

Trying being a bit more descriptive about the problem....how about including a screen capture image to illustrate the problem.

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