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8 months old T460S suddenly breaks it's left hinge

Q: 8 months old T460S suddenly breaks it's left hinge

I bought a brand new Lenovo Thinkpad T460S in Nov 2016. This is supposed to be their premium business laptop range. I uses it daily, simple computer work. Lately it starts to have problem hibernating and waking from sleep/hibernation. Yesterday the steel left hinge suddenly broke. I contacted the Lenovo Support today and they replied : The three year international Warranty does not cover the hinges. It's like you buy a new car, then the hinge of your drive breaks and it's not covered by warranty? What kind of logic is that? They want to charge me for the repair. I am getting a quote from them, this is probably the last Thinkpad I will ever buy from Lenovo! I am getting a quote from them. I wonder if we can get the part myself and attempt a self repair. But this is deeply disappointing!


























Thinkad T460S-5.jpg ?71 KB

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RELEVANCY SCORE 200
Preferred Solution: 8 months old T460S suddenly breaks it's left hinge

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RELEVANCY SCORE 87.2

I own an HP ENVY TS 15 Notebook. It is about 3.5 years old and has not been dropped or externally damaged.  Upon opening the laptop recently, the left hinge made a gnarly crackling noise.  Internally, part of the hinge broke.  The left side now sits a little bit lower than the right and the laptop separates at the seam a little bit.  Otherwise, it was operable.  Not long after, my laptop's fan was running a little faster than normal as I played a game when I heard a number of forboding cracks and the fan stopped. Upon inspection at a computer repair shop, pieces of the broken hinge got into the ventilation fan and caused three blades to snap off.  In addition, the pieces attaching the hinge to the inside of the laptop's body snapped off.  Can you please provide me with some support? I am a student so price and length of repair are important to me.  Based on some research, this hinge's design is flawed so its isn't my fault that it broke and certainly neither is the breaking of the ventilation fan.

A:Left hinge broken, resulting debris breaks ventilation fan

@james-o

  I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.

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RELEVANCY SCORE 64.8

The right hinge broke on my ENVY m6. Now the left one is about to go. The waranty is up and I have noticed that this is a common problem with this product. I should hope that there has been a recall on this. HP should at least repair the issue free of charge (waranty or no waranty). I take great care of my things and my computer is no exception. Please give me advice on this one. I am extremely disappointed at this point.

A:Broken right hinge. Left hinge about to go on my ENVY m6

Hi @NeiCe , I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post serial numbers and case details.If you are unfamiliar with how the Forum's private message capability works, this post has instructions.

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RELEVANCY SCORE 64.8

Very frustrated with this...I opened the laptop gently as I would always do  and the hinge on the left side of the laptop just snapped and popped out of the plastic monitor frame.  The design of the hinges are just terrible and i can now see how they work because the case has been damaged just from opening and closing the laptop.  I can now see inside the whole left side of the case.  To top it off I have already invested considerable time into upgrading the OS to Windows 10 and customizing and installing software on this laptop. I cannot close my laptop entirely since the screen closes on an incorrect angle. Since I am out of warranty, is there any way to fix this problem? After reading several posts, it seems to be a common problem with the envy models.

A:HP ENVY dv7-7233nr Broken Left LCD Screen Hinge; Left side o...

@phosfate00

  I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
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RELEVANCY SCORE 60.8

To whom it may concern, I am writing this message to inform of you of my displeasure with one of your products. I purchased a HP Envy M6 in August of 2015 at around $700. Last night I went to open my laptop and I heard a loud snap. The noise that was heard was my hinge breaking as well as it snapping the plastic from the bottom base cover. I have now had three HP laptops and all three broke the same way. After doing some research online I found out that this is a common thing for HP laptops, specifically the Envy models. I even noticed that there was a class action lawsuit against HP for their hinges specifically. I went around to repair shops to get a quote on how much it would to be fix and was quoted from $150-$200.I was shocked at the amount quoted as I already had put a large amount of money into the purchase of the product and the product being relatively new. It is unfair to your consumers to have high priced top of the line products break on them on a regular basis. I am inquiring with your company to see if there is anything you can do to help rectify the situation. If nothing can be done I will stay away from all HP products permanently. Please feel to reply with any questions or comments you have about this incident. Thank you in advance for the timely response. 

A:Broken hinge after only 18 months of ownership

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). 
Thank you for visiting the HP Support Forum.

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RELEVANCY SCORE 60.4

I have a 6 month old Inspiron 5558 that won't close properly due to a bad hinge on the right side. Spent an hour with support, only to tell me that this is not covered under warranty, even though there is still another 6 months left under Mfg warranty. The hinge is cracked, which in turn has cracked the cover of the LCD. In order to close the laptop, we have to squeeze the hinge with the screen, and slowly close. From reading through posts, it appears that Dell has ongoing issues with hinges. I totally understand and would expect a two year old device not to be covered, but at 6 months? And a broken hinge is not covered? Anyone have any thoughts?

A:Inspiron 5558 - 6 Months Old - BROKEN HINGE

Nope. Nothing. I had many calls with support and they still insisted that it's normal wear and tear on the machine. I purchased through Costco, and they tried calling support and received the same answer. Long story short, I will never purchase a Dell device again. Ever. 

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RELEVANCY SCORE 59.6

Hi dears,I've bought in my country (Italy) the Spectre x360 (2015 edition), model 4102nl, 8gb RAM, 256 SSD, i7, QHD display in september, so it's two months old.Since first day I've unboxed my Spectre, I've noticed what looks like a manufacturing defect, despite it's very tiny.My right hinge isn't aligned with the display lid, compared to left hinge and it sticks out from the lid less than 1mm. The left hinge doesn't sticks out.Furthermore, when I open the display lid sometimes (usually when I close the display totally) I can hear a very faint noise coming from the right hinge.Could this lead to breaking itself in the immediate future? Can this cause the display glass to break because of its misalignment?I'd like to avoid to send it to service because I need the laptop for work, only in the case it doesn't cause any problem in the future.I've attached some images examples and a video with the faint sound when opening it. https://www.youtube.com/watch?v=V2j6u3jpL6M left hinge from top  left hinge from side (the good one) right hinge (assumed to be defective) from the topright hinge (assumed to be defective) from the side. It sticks out about < 1mm on the top part

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RELEVANCY SCORE 59.2

Don't buy this laptop! This slim laptop is thin and light but not well built. My wife is a careful user and she uses this laptop to pay the bills. Has anyone ever ordered a replacement base from Dell?  

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RELEVANCY SCORE 56.8

I have had the HP Envy for some time and expected it to be a premium product by HP leading me to believe that it would be a good long term laptop to use. Unfortanately, this is not the case, after spending a huge sum of money on a laptop I would not expect the laptop to have such a stupid problem, where the laptop seperates from it's casing. After doing some research I have found that this is a regular fault and HP aren't doing much about it. I am giving HP a last chance to contact me as to what they can do for me before taking action myself.   

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RELEVANCY SCORE 56.8

HP fixed my left hinge and finally it was distorted to where I jad to be careful opening it.  THEY JUST FIXED THIS!!  I opened the case and saw the bolt receptacles in the case are not holding the hinge in.  This is a horrible design!!!!!!!!!!!!  I put an oversize sheetmetal screw through the bottom bolt hole and the sent it through the offending hinge.  Now it looks crappy just to do the dame tying.  Very dissappointed-doubt I will buy HP again,

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RELEVANCY SCORE 56.8

Hi This is about the back cover below the left hinge which pops out around 4 to 5 mm when laptop is opened or closed. After checking, it seems that the back cover area that supports the left hinge is very weak and damages easily. I always thought that every laptop maker has tests which certifies how well a laptop deals with continuous opening and closing. Obviously corners have been cut and quality control have not been vigilant. With the number of complaints this has, HP should do an unconditional recall to redeem their name. I was considering getting a Spectre for my wife but now I have doubts about thier quality and customer focus.

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RELEVANCY SCORE 56.8

warranty showing start date 08/01/2016 and end date as the same date 08/01/2016 i only purchased the pc 08/01/2016

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RELEVANCY SCORE 56.4

I had bought my laptop Pavillion ab 219tx in jan 2016. but suddenly after using 8 months the fps of my every game is very low. The games that used to run at 40+ fps now they run 20-28 fps. I am unable to find the solution. The performance of my graphic card is very low.My GPU is Nvidia 940m. Why i am facing this type of problem? my laptop is new. Please help me. laptop specs: windows 10GPU- nvidia 940mCPU- i5-5200uRam- 8GB

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RELEVANCY SCORE 56.4

Just recently, my super fast notebook struggles to do anything. It fails to load any pages in a browser before it shows 'not responding' and / or crashes the browser completely.  I've uninstalled the Chrome browser and tried again and the same thing happens. The same behaviour in the Edge browser where I also cleared all the data. I recently installed Adobe Photoshop and wondered if that could be the problem so I went to the control panel to uninstall it.... but the control panel freezes and so far I've been unable to uninstall it. I'm now having to use a work laptop for personal use as the notebook which was purchased in January is simply useless, slow and freezes a lot when trying to do tasks that it recently used to zip through with ease. Can anyone help? Has there been a problem with a Windows 10 automatic update recently?  thank you 

A:My HP 250 G5 Windows 10 is just two months old, has suddenly...

I suggest following the trouybleshooting information in the following forum sticky.http://h30434.www3.hp.com/t5/Notebook-Software-and-How-To-Questions/My-Computer-is-running-slow/m-p/...

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RELEVANCY SCORE 56.4

I have this Hp notebook 15 that i have been using for over 12 months now. Today I was working on it and it was then that when i flipped the lcd to turn it off that its hinge broke all of a sudden. at first i could not understand the problem but as i turned the screen down it creaked and the cover on screen's edges ripped apart. What should i do? Is this included in warranty?

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RELEVANCY SCORE 56.4

My left display hinge is also acting up and the left corner seems to be coming apart from the force being applied by the hinge especially as the display is hinged down to its closed position.  I've been suspecting something was weird for some time now but recently I'm afraid it will break soon, what can be done?  My laptop is out of warranty (bought from Costco) but otherwise is in perfect condition and I use it daily.  It is crazy this is happening.

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RELEVANCY SCORE 56.4

The left hinge is very loose, when i open and close the laptop it pops in and out and when rotating the screen somethimes the creen scrapes the body , the lid also soesnt sit perfect because of the hinge (all same problem diffrent symptoms

A:left hinge loose

@eddiesketti10

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

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RELEVANCY SCORE 56.4

Hi Guys Ive had my laptop for around 3 years now and DV7-7064EA and its puling itself apart. Any ideas wether HP will help or am I on my own?

A:My Left Hinge is Pulling Apart

@matty4afira

  I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.

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RELEVANCY SCORE 56.4

I have an Aspire E15 laptap, not quite 2 years old.  Just noticed the left hinge is coming apart.  I have to keep pushing it back together.  

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RELEVANCY SCORE 56.4

I haven't had my HP ENVY TS 17 Notebook but a little over 2 years and my left hinge has broken. I took it to a computer tech and he said you guys do not have a recall on this issue nor do you have any intention of solving the issue. I can not afford to buy another laptop and this is the 6th HP I have owned including desktops. I will not buy another one unless this problem is taken care of. I would like some feed back on this as I see there are numerous people with the same problem. Thanks! 

A:Left Broken Hinge

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). 
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RELEVANCY SCORE 56.4

i have an hp envy 17 SE NB PC and the left hinge in broke where can i let it repair in miami FLand how much is the service price

A:left hinge broke

@Tariqnasj

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

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Thank you for visiting the HP Support Forum.

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RELEVANCY SCORE 56.4

I have HP pavilion HP 15-r210dx. Its left hinge is just broken. I was just closing the lid. I am very disappointed with HP quality. I need it to be fixed by HP. How can metal hinge be broken in normal use. Its just 1.5 years old. 

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RELEVANCY SCORE 56.4

My hinge is also broken.The hinge is so stiff it has broken the screw support mounts.Is there a repair available for this problem?Thanks.

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RELEVANCY SCORE 56.4

I have had my Envy for about 2 years. The left hinge has broken and when I went to have it repaired, I was told it would cost over $300! This same thing happened to the HP laptop I had previously that this new one replaced! The repair place told me is was the exact same thing that happened to my old laptop and that it was a common issue! Why hasn't there been a recall? Obviously this is happening constantly! Does anyone know how to fix the issue?Thank you

A:Broken left hinge

@jonathanbenson

  I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.

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RELEVANCY SCORE 56.4

We have purchase our HP Envy TS 15 from Costco online about 3 years ago. The warranty has expired. About couple of months ago I saw the left hinge seperating from the casing. It makes a clicking sound when the screen is closed/opened. I am not sure if may be getting worse. But today, not sure if this is related but I realized the battery was drained and although the computer was plugged, it was not charging.  After reading numerous other posts on this hinge issue, I wanted to see if HP can provide a path forward to resolve the issue and repair my computer. Thanks for your time, Alp

A:Left Hinge problem

@alpserdar

  I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.

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RELEVANCY SCORE 56.4

I've read in the forum that someone got their laptop repaired at NO COST?? Even after lapse of warranty? Wow, what did you do to convince HP to do this? I have sent several requests and complaints and a HP rep phoned to ask about it then told me to pay $300.00 for the repair. I do believe a substandard quality back cover which undoubtedly costs very cheaply to make is a good trade of for keeping customers. But it seems HP is more concerned about making money once and not considering about after sales and follow up sales. They certainly lost me and I was considering buying the Spectre but not anymore. BTW I checked an online supplier for the back cover and it sells for $35.00 from China but I prefer to do the repairs myself.

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RELEVANCY SCORE 56.4

The left hinge of the laptop is causing the bottom case to pop off. Whenever I open the notebook, the black bottom portion of the laptop separates from the top grey portion, exposing the inside of the laptop. When I close the laptop, the bottom case snaps back into place.I have had this laptop for over three years, with no other issue. Is there anything HP can do to resolve this hardware problem? Thanks

A:HP Envy 17 Left Hinge

@hicks462

  I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.

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RELEVANCY SCORE 56.4

My laptop is most likely not under warrenty any more but, the left hinge is broken & I see many other people have this same issue. Can anything be done to help fix this?Thank you!

A:Left hinge broken

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).
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RELEVANCY SCORE 56.4

I am seeing plenty of this same problem. I have a broken left hinge. I want to know if the part number 832356-001 is the correct hinge I am not happy with the laptop it is falling apart and not very old. I also need to know if I can get a pdf of all the parts in a visual format. It is out of warrenty and I will have to fix it myself. I am very unhappy with this laptop and so are a lot of other people on this forum!!! 

A:broken left hinge

@ted440

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

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RELEVANCY SCORE 56.4

The left hindge on my laptop is loose. I do not feel comfortable using it in tablet mode because I am concerned the movement will further agrevate it. It is limiting my use of my laptop which I use for my business. Can you please help me? Thanks,Lalania

A:Left hinge is loose

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).
Thank you for visiting the HP Support Forum.

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RELEVANCY SCORE 56.4

Purchased in April 2014 directly from HP. Producy number is E1P14AV. Serial number is: 5CG416D5W4. Like many others have experienced, the left hinge has broken. Will HP repair this defect? Tony

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RELEVANCY SCORE 56.4

Hello I have a V series laptop, V5-571-53334G50Makk to be specific and since recently the left hinge was loose and whenever I open the laptop, it was wide open(kept on increasing as I tilt the screen) now the gap has widened. I was wondering what I do to fix this issue? Is it fixable at home with some time and repairing or do I need to take it to a repair center?

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RELEVANCY SCORE 56.4

The left hinge has been mulfunctionig, breaking the case cover on the left side of the laptop, and affecting the fan.

A:Left hinge malfunctioning

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). 
Thank you for visiting the HP Support Forum.

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RELEVANCY SCORE 56.4

Like many others my left side hinge is coming apart. The plastic seems to be pretty cheap, I'm quite dissappointed.

A:Left hinge coming apart

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
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RELEVANCY SCORE 56.4

Like most HP Envy machines I too now have a broken left hinge. Before it falls apart, would it be possible to buy a replacement base? and from where?

A:broken left hinge

> Would it be possible to buy a replacement base? and from where? Search:  http://PartSurfer.hp.com for the availability of parts for your specific HP notebook. 

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RELEVANCY SCORE 56.4

Hello,  I am have the same issues. Ive had my laptop for quite a while now and it is still in pristine condition. I have noticed that recently the left screen hinge is sort of loose and it pulls apart when I open the screen. Can anyone help point me in the right direction?











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A:Left hinge issues

@Dmann

?Thank you for using HP Support Forum. I have brought your issue to the appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post ( serial numbers and case details).

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Thank you,
Omar

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RELEVANCY SCORE 56.4

I am having an issure with the corner of the base of the laptop seperating near the bottom left of the screen (near the hinge). When the laptop is opened, the piece pop apart. When I try to snap them back together, they pop back apart as soon as I let go. I have been looking on the forum and it seems that this was a common problem. I am concerned because I do not want it to break as it was not a cheap laptop. Can anybody help with this issue?

A:HP ENVY 17" Left Hinge

Hello Thank you for posting your concerns on the HP Support Forums. I have brought your matters to the attention of an appropriate team within HP. They may request for some additional information from you in order to look up your case or product serial number. Please look for a private message from an identified HP contact. Please keep in mind not to post any personal information publicly (serial numbers, phone numbers, and etc.). If you have any additional questions please send me a private message. Thank you for visiting the HP Support Forum.

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RELEVANCY SCORE 56.4

The left hinge of my Envy m6 Notebook has broken, and i would need a repair as soon as possible.As i have seen this is a very common problem (ex. http://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/HP-Envy-m6-Broken-hinge/m-p/343...), what solutions do you offer?I am looking forward to hearing back from you,Nelken

A:Left Hinge broken

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). 
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RELEVANCY SCORE 56.4

The left hingle on my Toiuchsmart 17 is binding up and causing the case to separate.  Can someone from HP contact me and let me know what can be dome to fix this problems.  It appear that this is a reoccurring issue.  

A:HP Envy left hinge

@Arizonaroger

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

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RELEVANCY SCORE 56.4

Hi there,I recently ordered an X1 2017 but sent it back for several reasons. One minor issue with it was that the left hinge was slightly crooked. Not by a lot, some might not even notice, but for me not really acceptable for a 2k5? device. Unfortunately it was the first thing I noticed during unboxing. With the lid closed you see that it's not parallel to the rest of the device. Meanwhile I have ordered one again and unfortunately it's the same in terms of crooked hinge. So I'm suspecting a general "problem". Obviously the support team never ever heard of such a thing.Just wondering - how is your's? I don't think I'll do anything about it since I don't think the service team will do a better job than the factory and generally things don't tend to get better by taking them apart. However - just curious if I'm the only one. Cheers,reach

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RELEVANCY SCORE 56.4

Left hinge mounting broke not long after purchase. Unfortunatly long enough to not be under waranty. Case starting to separate. 

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RELEVANCY SCORE 56.4

I have owned my HP Envy for roughly 4 years now and have had no issues, however, now the left screen hinge is causing the casing of the computer to separate. Several small pieces of metal from the hinge have either fallen out or are rattling inside the computers casing. The computer is no longer under warranty, but I have noticed this issue is a common one for HP laptops of this period. What can be done about this issue? Can HP repair this if the computer is sent in?Thank you.

A:Left Hinge Broken

@Tsworts14

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

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RELEVANCY SCORE 55.6

It was kind of a curve ball, and a little unsettling, because I thought I had solved the problem. I think I've narrowed it down to my graphics card, since a lot of the recent BSODs point to it, but I'm not sure if it's because the drivers are bad, or if the card itself is bad (it's an Nvidia, and I thought that those cards are able to withstand gaming for several years, so I'm a little disheartened if it's a bad card).

Specs:
OS: Windows 7
x64
The original installed OS was Windows 7, I think (this is a used laptop)
My OS is a full retail version
Hardware around 4 years old
The OS was re-installed 6-8 months ago.

CPU: Intel Core i7 Q720 @ 1.6 GHz
Video card: Nvidia GeForce GTS 360M
Motherboard: I'm not sure, but I assume it's the original Asus version?
Power supply: Asus N193 85V
System Manufacturer: Asus
Model Number: G60JX
I'm hoping that this is maybe a driver problem, and not something serious like a defective card or maybe faulty RAM.

Thank you for reading this!

A:After a few months of no BSODs, it suddenly came back

Hello NocturnalSleep,

Various differemt bugchecks but they're all pointing to your GPU drivers of DirectX one way or another. I'd recommend uninstalling and reinstalling your nVidia video drivers and reinstalling the latest version. If you're already on the latest version, I'd recommend uninstalling and installing a previous version to the latest to be sure it's not a simple driver issue.

Driver(s) in need of update:


Quote:




ASMMAP64.sys - Sun Feb 04 14:52:56 2007 (LENOVO ATK Hotkey ATK0101 ACPI UTILITY). Update if available here.

vuhub.sys - Fri Nov 16 10:31:13 2007 (Eltima Software USB to Ethernet Connector Driver). Update if available here.




Regards,

Patrick

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RELEVANCY SCORE 55.6

My laptop suddenly stopped charging when plugged in, and only charges when it is switched off. Also the space bar stopped functioning. I bought it 9 months back and it's still under the warranty period., but they said they will be able to fix the space bar problem only and not the charging problem and for that I would have to pay up. And the charging port that they would change would be under warranty only for 2 months, which means as per HP service center it could stop working again!!!!. I'm a doctor and I live alone. I've hardly used my laptop and no one else uses my laptop. I read somewhere that this was a problem faced by many people using HP laptops. This could be a manufacturing defect. I don't think I should be charged for hardly using my HP laptop that has an inherent defect. You are looting your customers. Kindly revert back.

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RELEVANCY SCORE 55.6

Exactly the same problem as before - all working great then on opening the top cover (screen) the left hand hinge seems to have failed causing the bezel, screen and top cover to become separated from each other. HP were contacted and arranged collection, repair and re-delivery.Shame this has happened again but hopefully HP can address my issue again soon.Regards

A:Left Hand Hinge Broken - Again!!

@JustinPa

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.

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RELEVANCY SCORE 55.6

I am also having left hinge issue!!!!! Now the video isn't working properly!!!! Hp needs to be accountable for their defects!!! Checking into a Dell since Hp will not step up to the plate and repair their on going issues.

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