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[Seriously need help] External hard disk causes hard drive failures & OS crashes

Q: [Seriously need help] External hard disk causes hard drive failures & OS crashes

[Seriously need help] External hard disk causes hard drive failures & OS crashes
The thread is rather long. Only read what you think important. Skip the rest!

We have a serious but mysterious problem. We have spent already one week but drawing a blank.
Two hard drives have been crashed and failed (unreadable). One computer has hung a few times unexpectedly and had one weird restart (no memory dump produced).
I suspect all the recent problems have to do with the new USB external hard disk (Buffalo MiniStation Lite: HD-PE250U2).

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Formatting USB external hard disk
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Originally I would like to use the program given by Buffalo to format the external drive once but we failed. We simply used Windows to reformat the drive into NTFS. I did not use the TurboSpeed advertised by Buffalo, or run its free program.

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Case A: Multi-transfer causes system crashes?
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The first time we met the problem.
We were trying to help a friend to backup data on an old drive, about a few years old. We plugged in the Buffalo USB portable hard drive and transferred a whole lot of files to the drive. Several cop/cut-and-paste operations were active at that time. The whole system completely froze up. It doesn't respond at all. Only a hard restart could help.
Restarted. Tranferred again. Several cop/cut-and-paste operations were active.
Hard drive crashed - the beginning of the nightmare!
Windows restarted. Chkdsk was running. Saw many lines of messages with:
"File segment record XXXXX is unreadable"
"File segment record XXXXX is unreadable"
......
"File segment record XXXXX is unreadable"

Chkdsk run very long time (perhaps a hour or so), complaining that some couldn't be fixed, some okay.
Initially I thought it was simply because it so happened that the hard drive failed in the middle of transfer. But the same nightmare occurred when we tried to plug it into another computer.

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Case B: Open folder causes system crashes?
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I plugged in the Buffalo USB external hard disk on a laptop computer.
I tried to check if transferred files were safe. I have no ideas how to check but it looked okay.
Some files were transferred to and from the external hard drive. I made sure only 1 copy-paste operation was active this time.
Then computer hung for a while and displayed Blue Screen of Death. (I recorded the message on a piece of paper but it was lost later).

Restarted. I believed chkdsk was automatically run and fixed some errors found (not too sure about this). I resumed the work. I made sure only 1 copy-paste operation was active this time.
The system hung this time when I double clicked on a folder (to see what contents inside). Another Blue Screen of Death popped up later:
KERNEL_STACK_INPAGE_ERROR
0x00000077 (0xC000000E, 0xC000000E, 0x0000000, 0x009C7000)
Info on this BSOF: http://support.microsoft.com/default.aspx?scid=kb;en-us;Q315266

Computer restarted. Chkdsk was automatically run. Nightmare again!
"File segment record XXXXX is unreadable"
"File segment record XXXXX is unreadable"
......
"File segment record XXXXX is unreadable"

Chkdsk attempted to fix the problem but it complained "not sufficient space". Then I received STOP: C000021a Unknown Hard Error

Oh my gosh! What's up? I don't believe it so happened AGAIN the hard drive failed when some actions were performed between the hard drive and the USB external hard disk. I started to feel something went very wrong. Is it virus?
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Case C: Scanning for virus causes system crashes?
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Searching on the net didn't find any case which was similar to mine.
I tried again on a new computer. Fresh Windows copy. New hard drive (less than 1 year old). Only a handful of programs were installed.
I downloaded Avira and did on-demand scan for my internal hard drive first. No virus was found. Was I safe now?
I plugged in the USB external hard drive and scanned this drive for virus.
My new computer froze when the scanning was close to completion (I believed the progress was about 90%)

Computer restarted. No chkdsk was run automatically. I scanned again from scratch.
I paused it after a while. I had a weird thought that the USB external hard drive may crash our system when it's overloaded.

Then I was browsing on the Internet (perhaps a few hours or so). The scan was kept "paused". The USB hard disk was still plugged. My computer hung again when I tried to click to view a video on YouTube.

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Case D: System crashes without USB hard disk
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OK! I switched the computer off completely and unplugged that "devil".
Using the computer for about one day, computer hung again at night.
Hmm... This computer is new. What's really wrong if it isn't related to the USB hard disk?

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Case E: Transfer a large file causes system crashes
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This test attempts to transfer a single large file (4.33GB) from USB external hard disk to my computer
First attempt: System restarted mysteriously in the middle of transfer. I set it to display BSOD when crashes. The computer shouldn't restart. I didn't see any memory dump either.
Second attempt: System hung after the transfer.

I'm desperate! It's just so strange! I have absolutely no ideas why something like this would happen.

My questions:
Really what's going wrong? I don't think USB external hard disk is such a so unreliable product. There must be something I'm missing...

What checking tools (free or paid) do you recommend to verify whether the transfer is faultless, files being safely moved/copied?

What file recovery tools (free or shareware) could I use to recover (at least most of) lost data in the hard drives? The tools have to be well (professionally) written. I tried a few but all failed to recover all except a small portion of data. Professional recover services are out of consideration because I know it's very expensive and the data isn't utmost important.

How could I save/recover data from the laptop computer? I tried to go to safe mode but failed. I received STOP: C000021a Unknown Hard Error. Chkdsk once complained "insufficient disk space" when attempting to fix "file segment unreadable" error. Is it the cause? I also inserted SeaTools CD to do a scan. It said it's loading something to the RAM drive (I had only 1 internal hard disk on the laptop computer). It's loading but never finish. I couldn't even enter into the main screen of SeaTools. I could only see a black screen.
Tell me anything else you want to know.
Ask me any piece of information which helps to troubleshoot the very root of this series of problems.

RELEVANCY SCORE 200
Preferred Solution: [Seriously need help] External hard disk causes hard drive failures & OS crashes

I recommend downloading and running DRP. It's a recovery tool that has been proven to recover files that most other programs have no luck with. I've even recovered files from freshly formatted or partitioned drives.

You can download it direct from this link http://goo.gl/v51TwD. (This link will automatically start a download of DRP that you can save to your computer.)

A: [Seriously need help] External hard disk causes hard drive failures & OS crashes

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RELEVANCY SCORE 102.8

We have had a large number of Toshiba hard drive failures with-in the last three months. Anyone have any knowledge of the issue?
1. General instability (windows freezing, system unresponsiveness, application crashes)
2. Extremely slow response
Running the built-in BIOS diagnostic turns up one of the following error codes on the hard drive component:
2000-0141
2000-0142

Some specifics on our environment:
Windows 7 64-bit (standard image)
2.5" hard drive

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RELEVANCY SCORE 94.8

Gday

I have emailed Paragon and am awaiting there reply, but you guys seem to know a lot more and try and solve the problem

Up to this point I have used either Acronis or Paragon for my backups, I prefer Paragon over Acronis, mainly because the restore by Paragon is far quicker.

I have both bootable CD's, but in this instance I would like to concentrate on Paragon.

I downloaded Paragon's Advanced Recovery CD. 2009 Build 6730. Put it in my rom and booted ....... looked at a black screen for 10 minutes. Removed it and rebooted, it got stuck at the loading of Vista, then I got another black screen no hard drive movement.

Rebooted again, this time with the regular Paragon bootable CD. It booted into the recovery console.

Now this is where things go from bad to worse. I tried finding my OS, after a lengthy period I received an error disk 2 i/o fault!!! ....... no operating system found.

Now disk 2 is my external hard drive where my backups are kept.

So I rebooted with the CD in, went into the recovery console and clicked on "safe restore", after playing the waiting game I get a message disk 2 i/o fault!!!.

Took out the Paragon CD, put in the Vista one, tried a repair, but there was no OS to repair .

So I installed Vista, and because I didn't want to have to reinstall all of my programs again (yer lazy I know, but that's what backup's are for).

Checked with the fresh install, that my two external hard drives, had there drivers and were present. They were ... Read more

A:Paragon Hard Disk Manager Suite & USB External Hard Drive

Anyone?

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RELEVANCY SCORE 94.8

hi there..

my name is Anis...i just bought external hard drive 500gb...but after I formatted it..it's just about 400++ gb can be used..i would like to know..how to use the extra/reserve space for my ext hard disk?by any means, i want to fully use my 500gb space for the external...please help me...thank you...
 

A:How to fully use the extra hard disk space for external hard drive?

It should have about 465GB, what are you seeing?

You will not have 500GB due to the conversion between binary and decimal for reporting sizes.
 

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RELEVANCY SCORE 86.4

Lately windows explorer has been crashing every time I turn on my external hard drive. And since then I also seem to have lost all my cookie information since I now have to reapply my passwords. I have created a log using VistaForums SysInfo but I really don't know what information I should provide the forum with to solve this problem. I was using a program that searches for duplicate files when the crash happened. Also as soon as I turn off the external Hard Drive explorer seems to work fine and I am always being asked to format the external hard drive.

A:External Hard Drive crashes explorer

You obvioiusly have a virus what virus or spyware protection do you have?

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RELEVANCY SCORE 86.4

I have a Toshiba 2TB Canvio USB 3.0 Desktop Hard Drive, it was working yesterday but I am now having problems with accessing it today.
I connected it today and in my computer it shows up as Local Disk (G:), when I click onto it to try and access it file explorer crashes and only sorts itself out when the drive is unplugged.
I tried uninstalling the driving and had no luck with it, can't access anything that involves the hard drive to format it either

Is there anything else I can try?

A:External Hard-drive crashes when i try to access it

Hello and welcome to the Tenforums!

Interesting problem. I, too, have the same external drive but when plugged into my USB3 port it shows up as TOSHIBA EXT (E: ).

This suggests to me that your registry has got corrupted in some way because it should not be showing up as a Local Disk. Can you check how it appears in Disk Management (right click on the start button to access this)?

To restore your registry the simplest way would be to restore your system to a restore point before this happened, but that all depends upon whether you set up W10 to create restore points or not. Hopefully you did.

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RELEVANCY SCORE 86.4

i have a wd external hard drive and have been using it for 6 months but now every time i plug it in my computer performs a crash dump showing a blue screen and then restarts please help all my files are on it
 

A:external hard drive crashes laptop

Firstly I would connect the external to a desktop computer to see if it works well there. If it does, I would copy all the critical files to removable media.

Also if you have access to another Exteranl drive try it on your computer to either rule out the computer as the problem or the external drive. It could also be as simple as a bad USB Cable.
 

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RELEVANCY SCORE 85.2

I got errors from Google that my computer had a virus but nothing I ran could find a virus, then the machine would not boot. It would get to point about the time windows tried to load and hit a blue screen. When it rebooted it would ask if I wanted to boot normal or safe mode and then start the whole fail blue screen over. I tried taking the drive out and connecting to my other machines as an external hard drive. When the drive connects to my other machines it brings the other machines down hard - blue screen exactly as if I had tried to boot on the original machine.

The goal is to get the files off the bad drive. I was just shocked that connecting it to my laptop or my other desktop took those machines down just like I was trying to boot the bad drive from the original machine. I am open to suggestions on recovery of any kind.

The original machine is a Dell XPS 8300 Intel Core i5-2320 processor Windows 7 64 bit
The drive is a Seagate 1 Tb 7200.12
The machines I tried to connect faulty drive to as external hard drive were both Win 7 64.
The external hard drive bay is Sabrent USB 3.0 to SATA External Hard Drive

Thank you

A:Hard Drive Crash - Trying to connect as external drive crashes all

There may be a couple of vectors to the virus. One for the boot sequence, another as an autorun in its root folder. I would try usb tethering the drive to a machine on which autorun or autoplay is completely turned off (as in, no exploration), or maybe better, run a Linux live session off a usb stick or dvd. I recommend LinuxLite.

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RELEVANCY SCORE 85.2

I currently have two external hard disk drives I am having major problems with. One is a SeaGate Free Agent and the other a Hitachi which seems actually to be a Western Digital internally.

Both of them have recently stopped working. When I say stopped working I plug them into the USB port and both of them spin and light up but they continue to spin and never mount or connect properly. I can see the Hitachi is making some connection when I look in syslog but I don't know what to make of it.

I have attached segments of the syslog where the Hitachi was plugged in and then removed. However nothing to report from the syslog when the SeaGate was plugged in or removed.

The Hitachi was plugged in at about 11:03:15secs and unplugged at 11:06:15secs. I plugged it in again at 11:07:05secs and unplugged it again at 11:10.

The SeaGate is under warranty but I am concerned about sending it in with the personal data on it. I have tried using SeaTools suggested by SeaGate but it does not recognise the drive. Are then any other ways I can retrieve the info of this drive or at worst ensure all data has been removed before sending back for a Warranty Return?

The Hitachi is not under Warranty but the supplier has offered to replace it. Again I would like to do everything possible to retrieve the data on it, or at worst ensure everything is deleted.

I have also tried plugging both of the drives into my girlfriend's OLD Sony Vaio but it did not recognise either of them as well.

We ... Read more

A:External USB Hard Disk Drive help

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RELEVANCY SCORE 85.2

Hi all,

Recently I upgraded my desktop. I purchased a Gigabyte H81M-S ultra durable motherboard. Here are the specifications

Tech Support Guy System Info Utility version 1.0.0.4
OS Version: Microsoft Windows 7 Ultimate, Service Pack 1, 32 bit
Processor: Intel(R) Core(TM) i3-4150 CPU @ 3.50GHz, x64 Family 6 Model 60 Stepping 3
Processor Count: 4
RAM: 3493 Mb
Graphics Card: Intel(R) HD Graphics 4400, 1554 Mb
Hard Drives: C: 97 GB (75 GB Free); D: 117 GB (93 GB Free); E: 133 GB (124 GB Free); F: 117 GB (117 GB Free);
Motherboard: Gigabyte Technology Co., Ltd., H81M-S
Antivirus: Quick Heal Total Security, Enabled and Updated

My problem is whenever I'm connecting my transcend external HDD (1Tb) it auto-reads, works fine for a few minutes and then all of a sudden disconnects on its own and reconnects and this keeps going on and on and on until I unplug it completely from the USB port. It never happened with my old desktop. Please help.
 

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RELEVANCY SCORE 84.8

Hi,

Just re-installed my win7 but still getting crashes. I have uploaded my files on Omega external hard drive but when I try to connect error code 43 appears.

Un-installed the driver for the Omega but still can't get it connected.

Any free software could help repair such thins? My Logitech webcam Pro 9000 also keep on disconnecting.

Hi,

I reverted back to Win 7 Ultimate and it still crashes. It has asked me to run the repair programme from the disc and I tried but there is no option for repair but install.

Could I get it repaired on internet please?

I had my files stored on external Omega hard drive when I first used Win 7 but now it doesn't recognise my USB connection.

Any solutions please?

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RELEVANCY SCORE 84.8

My Yoga 11s laptop almost always crashes when I plug in my external Wesstern Didigital My Passport 500 GB hard drive. As soon as I plug it in, screen goes dark. It sometimes is difficult to power it back on, sometimes takes several minutes of pressing the power button. Once I reboot it, with the external drive already plugged in it's fine. But is very annoying to deal with.  I've also had issues with the Yoga not waking from sleep mode some times, where I have to hard power it down and reboot, maybe related? Any one else see this problem?

A:Yoga (11s i3) Crashes when external hard drive is plugged into usb port

I have the same problem with mine (11s i5). I also have the startup problem at times when no external USB devices are connected.

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RELEVANCY SCORE 84

I have a Seagate HDD of 500 GB. Recently it was on others pc and has got some viruses in it. I deleted some of them but its still in it, I'm also unable to open any folder. As I open a folder, it says "  Windows cannot find 'G:\.Trashes\b0d49151.pif' . Make sure you typed the name correctly, and then try again.  "I have Windows 8 64-bit OS. Can I get all my data back ?Please help.....Mod Edit: Moved to Virus, Trojan, Spyware, and Malware Removal Logs forum ~~ boopme

A:Virus in external hard disk drive

Hello and welcome to BleepingComputer! 
 
 
 
I am Elle and I will be helping you out with your problem. Firstly, you should know that we are working with specific tools which are used to identify the possible threats present on your system so I will analyze the results they produce. 
 
 
As a start we need to have some more up-to-date logs than the ones you have already provided. The current state of the files on your system might have changed so we need to get a clear look on that aspect. DO NOT bring any changes to the system except the ones I tell you to as that may produce more damage than helping us. 
 
If you will encounter a delay of over 2 days from me, please don't hesitate and private message me (link in the signature). 
Do not forget to check your topic periodically and subscribe to it so that you can receive notifications regarding my replies.
 
 
 
Please generate other DDS logs (download it from here if you haven't already) and post them in your next reply along with other changes that may have occured since you last posted.
 
 
 
Thank you very much for your patience. 
 
 
 
 
Regards,
 
Elle

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RELEVANCY SCORE 84

Hi guys!! I have an external hard disk where I used to keep all my Important data for backup. A couple of times my PC restarted and now wen I plug the same drive again it does not show. It shows USB mass storage device icon in the taskbar but even wen I go to manage it says device not ready. Is it a prblm with my Hard disk or my PC? I tried opening the case of the HDD bt it ws all gud there!! And also wen I plug it in and Hold it in my hand I think the hard disk does not rotate as it shud. Plz help.
 

A:External USB hard disk drive not working!!

put the drive to your ear when you connect it/turn it on and post what you hear..
 

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RELEVANCY SCORE 84

I have a Philips External Hard Disk Drive (SPD5420/SPD5430) that recently quit working. I had used it for the majority of the day then all of a sudden the little purple light turned off. I have plugged it into other drives and it still wont work. When plugged into my pc, it says "please insert disk into drive F." I've tried changing the path and that won't work either. Anyone know if i can possibly recover my files from this drive?
Thanks a bunch!
 

A:External Hard Disk Drive won't work

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RELEVANCY SCORE 84

I bought a new external hard disk box, and put my old hard disk in it. The old hard disk was formatted with a c: and d: drive, but my soft and windows only recognizes the c: drive, the other d: drive is ignored. Weird. Any suggestions?
 

A:External hard disk, only c: drive recognized

Even disk management ( if you're using XP ) doesn't "see" it?
 

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RELEVANCY SCORE 84

Hi.
Running on vista
I'm having problems using my external hard drive. When powering up it comes up with two windows suggesting I should run scan disk on the drive. Both the windows pop up at the same time, one behind the other. Running scan disk from either of these options fails to work properly (them seem to interfer with each other)
When booting the PC with the external HD already turned on a going to it in My Com. and using the tools there it gets about 1/2 way through and seems to stall.
I can't seem to run a disk scan on start up for the external drive, only for the hard wired in drive.
Having the disk on in the back ground does seem to interfer with windows operation even without me activly accessing the disk.
I'd rather not scrap the disk as it has a lot of music on which i don't fancy losing. With a bit of mucking about I could pull these files off onto the C: drive, but the external drive seems to stall when doing this 9making the operation less than practical)
Any ideas?

If someone would walk me through running a disk checker upon start up that would be fantablous. I'm running vista upgraded from XP (does this make any difference?)
 

A:Check Disk on External Hard Drive

Sounds like your drive has a bad sector or two. Let scandisk run; when it stalls it means it is hitting a bad sector, so it will go a lot slower, but when it finally finishes the bad sectors will be marked on the disk eliminating the stalling problem. Once this is complete, copy all of the data off of the drive so that you have a backup in case the drive fails later on down the road. Sometimes the drive will continue to run without any further issues for a long time, but if it starts getting bad sectors soon after, then it's probably on its way out.
 

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RELEVANCY SCORE 84

I have a Metal Gear Box hard disk drive (about two years old) which I use with a Mac. I bumped it off the desk by accident and now when I attach it to the computer the external hard drive doesn't show up, the green light goes on but the hard drive doesn't appear on the screen. Help! What do I do?
 

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RELEVANCY SCORE 84

I've got a WD My Book external drive which has been working fine for about a year, but now the drive does not appear in Windows Explorer.

Sometimes the drive letter will appear, but for no more than a few seconds. When it does appear you can browse the folders/files on the drive very briefly, but then Windows Explorer completely closes (which seems very weird as even if you unplug a drive that you are browsing I would expect WinExplorer to stay open and just flick back to the C drive or to Control Panel).

Also, when the drive is plugged in, you get the popup near the system tray saying "this is a USB 2.0 and would run faster if plugged into a USB 2.0 port...." but it is plugged into a USB 2.0 port.

- The power light on the front flashes at a constant speed, rather than the sporadic flashing you normally get when the drive is active.
- I'm running Windows XP
- I've tried plugging the drive into a different machine and same thing happens
- I've tried using a different USB cable to connect it.

Basically I'm pretty sure the data is still on the drive but I need a way of retrieving it. Can anyone help, please?
 

A:External hard disk drive keeps disappearing

had similar problem, USB connection on the drive is loose. I pried the metal connections gently back upwards and then it worked,
 

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RELEVANCY SCORE 84

about an external hard disk drive. I don't know which ones are recommended. I have no specific requirements, but it has to have about 500gb - 750 gb of storage. I don't need to bring it everywhere. What brands are recommanded and which ones are NOT recommended? So it's important that it is reliable and won't easily break down. Also what other things should i consider, is there any software included that may be handy?
 

A:choosing an external hard disk drive

okeee. I had the same query, although I did not utilise Tech Guys, just my own gut feeling. I bought a unit from the local PC shop about 2 years ago.It is Packard Bell 150 gb.I would suggest just buy what takes your fancy.Since that time I have seen the prices drop to a reasonable level were I can now get 1 TB for 100, 500 gb for 50 750 gb 70 these are Freecom- LaCie-Buffalo-Seagate. These are available in the UK, the comapny Inuse has specials when these prices come down again.
 

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RELEVANCY SCORE 84

I just tried cleaning up my hard drive to conserve resources. I have a Seagate external drive to keep regular backups. Problem is that I've uninstalled several useless programs and emptied out most of the needless documents that wasted space. My HD is 111 GB. I've used almost 70 GB. Uninstalling programs didn't help much. Any suggestions?

A:External Hard Drive: Disk Cleanup

My suggestion would be to delete all your system restore points except the last one if you have regular backups on an external HDD.

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RELEVANCY SCORE 84

i'm using windows xp home.

ihave a WD 1 terrabyte external usb hard drive.

i 'think' it needs checking.

i do the usual tools check now thingy and tick both boxes and agree to having it done on the next reboot.
i reboot and it does bot get checked.
is there a command to make it be checked then and there?
if so what do i type in the box?

windows calls it F:

best
pete
 

A:Disk checking a big external USB hard drive

Look closely at all the utilities on the Western Digital website... They can be helpful in testing and diagnoses.

Is the WD 1 TB a Green, Blue, or Black... The Green is known as having reliability problems and the Blue is not far behind.
 

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RELEVANCY SCORE 84

Hi

A very happy & merry christmas to u all.
I was working on preparing a document on 'what possible reasons can lead to a hard disk failure' for branded PC's like Dell,HP,Compaq etc..

If anyone can provide some useful info on this, i will b very glad.
Thanks in advance

Vaas
 

A:Reasons for Hard disk failures???

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RELEVANCY SCORE 84

hi all,

i would like to ask you a very basic question:

What is the difference between an external hard disk and an internal hard disk mounted on external enclosure?

Is using internal hard disk in external enclosure risky in terms of loosing the data?

Is using internal hard disk in external enclosure reliable to use?

kindly let me know as there is a vast difference in the price of these hard disks. The external hard disk is costing more and if i use internal hard disk in external enclosure price is very much reduced.

my only concern about using internal hard disk in external enclosure is the reliability.

thanks in advance,

regards,
 

A:External Hard Disk v/s Internal Hard Disk in External Enclosure

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RELEVANCY SCORE 83.6

Hey there,
I was wondering if any of you could help me with a little problem. I just changed computers, and copied all of my files from XP onto an external hard-drive. When I plugged this HDD into Vista I could open the hard-drive it's self but not the "Freecom Sync" briefcase which contained all of the files on the hard-drive.

Any suggestions?

Thanks.
 

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RELEVANCY SCORE 83.6

1TB external hard drive is spinning when turned on, however my laptop is not registering the HD properly- previously it would come up with the hard drive name (G: VERBATIM) however now it just says G: Local Disk and comes up with the error message "One of the USB devices attached to this computer has malfunctioned and Windows does not recognise it".

It emits a tone when the HD is removed so obviously it is acknowledging the device, and it does still work, but it just isn't opening at all. Whenever I go into Windows Explorer and attempt to access the drive (or even just right click on the drive) Explorer freezes and I have to reboot.

I am running Vista Home Premium SP2, however the same problem is occurring on an XP laptop. Ideally I don't want to lose what's on the HD, there's about 400GB worth. Much of this is .avi's though, which going by other threads could be a factor?

Any help would be much appreciated.

A:Windows Explorer crashes when external hard drive is attached/accessed

Hi,

Normally in this situation I would recommend that you went into the Device Manager console and tried to uninstall then re-install the driver for the hard drive; but since you experience this on another machine as well it seems as though there are one of two possible causes - either the filesystem may have become corrupt to some extent, or the PCB in the external enclosure has developed some sort of fault. I would say try and take out the hard drive if possible (and if you don't mind potentially voiding any warranty that may remain), and install it either in an available desktop or another external enclosure and see whether or not you can access your data. If you cannot I would say the cause is the former unfortunately.

Hope this helps.


Regards,

Jon.

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RELEVANCY SCORE 83.6

I have a Samsung s2 1tb external hard drive.

Today when I hooked it up to my laptop it would not load. It will shows local F drive when it usually will say samsung Drive.

A pop up box will then appear stating "you need to format drive"

I know if I reformat it I will lose all my data which I will not do.

When I look in device manager it states that the external hard drive is installed.

I attempted to go through start menu and type cmd then F: and it states "The volume does not recognize this system file. Please make sure all required system drivers are loaded and the volume is not corrupted."

PLEASE HELP I DONT WANT TO LOSE ALL MY FILES

A:Samsung s2 external hard drive not loading showing local disk F drive

With the external drive connected, Go to Disk Management (Start > type: "computer" > click on Computer Management > click on Disk Management)

Determine which disk is the external drive.
If the external drive shows here as a healthy volume, Right click on the large box to the right of the "Disk 1" / "Disk 2" lable and choose: Change Drive Letter and Path.

If there is nothing but a grey box or "Unallocated Space" next to the disk number then Right click on the disk number (the box) and choose: Change Drive Letter and Path.

Change the drive letter to anything else > OK.

If you can't do any of the above post back. If you can post a screen shot of the Disk Management window that can help.
Do not initialize the disk or format it or you will lose your data.

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RELEVANCY SCORE 83.2

Tried just about everything but I still can't seem to get my external hard drive to show up in my disk management or computer. It say it's installed and ready to use but I don't see it.. only in the device manager and in devices and printers I can see it.. but nowhere else.. I'm working with windows 7 upgraded from windows xp but has be downgraded which was originally windows vista I think.. A friend gave me a computer and I had it upgraded.. can any one help me get my computer and external hard drive straight. Thanks.
 

A:Don't see my external hard drive in disk management or on computer

Check this thread out: http://goo.gl/rxkBN
 

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RELEVANCY SCORE 83.2

Hi.
My external (seagate) hard drive can be detected, but it won't show on My Computer. I tried few options however the device is still not being recognised.

It appears in my device manager. I have uninstalled it, plug my hard drive back. It gets detected, but it still won't appear in My Computer.

It also appears in disk management. It's shows as Disk 1 Unknown, Not Initialised and the right column is blank.

I downloaded the MiniTool Partition Wizard and attempted to recover my data. I completed all the steps expect the last step as I can't right click to give the drive a letter.

I have important unbacked information on this device. Any help would greatly be appreciated. Thanks

A:External Hard Drive Not Detecting. Disk 1 Unknown.

Hello Liyah,

Your screenshots are two small to be able to read.

For now in Disk Management, see if you area able to right click on the smaller Disk 1 box in the lower pane, and click on an Online or Initialize option in the context menu. Afterwards, make sure the disk has a drive letter.

Disk - Set as Offline or Online

Hope this helps for now,
Shawn

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RELEVANCY SCORE 83.2

After about a year of use, this window came up on my screen with a tab in it Perform System Maintenance.I decided to click on the perform tab. It subsequently said that DISK VOLUME ERRORS WERE DETECTED.

I was advised to run CHKDSK and I did so twice over a 2 week period. CHKDSK took ages to finish its 5 stages. It then restarted my computer automatically. When windows fully booted, I ran System Maintenance program again and disk volume errors were still detected.
I subsequently realized that when I disconnected my USB 1 terabyte external hard drive and then booted my computer, no disk volume errors were reported when I ran the Perform System Maintenance program.


Suppose I copy and paste all the files I have on my external hard drive onto my C drive and then reformat my external hard drive. Will this fix these disk volume errors?

Can you please tell me how to best fix these errors in my external hard drive ?

A:Disk Volume Errors on my USB external hard drive

I recommend scanning the hard drive using UBCD with the diagnostic tools for your brand of hard drive. It may have bad sectors. I would copy all the data off, if you could before testing just in case the drive is bad. That way, if were to die during test, you won't lose anything.

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RELEVANCY SCORE 83.2

I have found the solution, it is standardly unmounted (but i made it mount with ''partition found and mount, but now im dependable on that program for the hard drive to be mounted, so how do i make it like a normal hard drive?? and how do i format it so that its like a normal hard drive)now so the pc sees only that black space, but how do i make it so that its standardly mounted again?

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RELEVANCY SCORE 83.2

Hello,

My internal laptop hard drive is a Hitach HTS725050A9A360 and it recently started to get bad sectors. Given that my laptop is under warranty, I decided to ship it to Sony to have it replaced. Problem is, they don't restore data and their service centre is in the US and I am in the UK. So I decided to clone this drive through Norton Ghost 15 to my external 500Gb ST350083 0AS iOmega External USB drive (succesfully) and boot from the external drive until Sony sends a replacement drive.

It can boot, but then restarts shortly after 'Starting Windows' shows up and won't even boot into Safe Mode... so we have two identical installs of W7 on different drives and one fails to boot. Any idea how to get this fixed?

Dmitry

A:External Hard Disk Drive won't boot after Ghosting

Hello fatcatsat. Welcome to the Forum.

I have never tried to do what you are doing, but my guess is that Windows is waking up expecting to be in one place and finds itself in another. While installing an OS on an external drive is common, cloning to an external is not the same thing.

You may be able to get it to boot by repairing the MBR on the external's install.
Startup Repair
Startup Repair - Run 3 Separate Times
System Repair Disc - Create

Worth a shot.

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RELEVANCY SCORE 83.2

I have a Dell Vostro laptop running Windows XP Home SP/3. I use it for business (ACT database, Oulook, Word, XL, web surfing) and only a little personal use. It is not loaded with junk and I intentionally keep it very lean/clean to minimize possibility of tech headaches that could get in the way of business. I backup data to a flash drive, but having had a hard drive crash several years ago know that data back-up is but a fraction of the issue. The time it takes to reload software is a pain. So, having read many posts here am preparing to buy an external hard drive for back up. I have also read about imaging and that I can recreate my environment via that path. All that sounds excellent, except I don't know how to create a boot disk, what drive to buy, what software to use for the imaging piece, and how to keep it all VERY simple. By the way, I boubght this laptop in Dec. 2007 and have only used 20GB of a 100GB hard drive. That may go up as we bought a new camera that has digital video and I will be using the hard drive to store those images as well. Suggestions, step-by-step stuff, warnings, etc. would all be a tremendous help.

THANKS!!!
 

A:External Hard Drive & Disk Imaging basics

I would recommend that you purchase "Acronis True Image Home 2010."
It is a very user friendly program that is pretty simple to use for someone not experienced in backup and imaging. You could create an image of your hard drive (cloning) on a regular basis (weekly etc), and use that image (ISO) to restore your hard drive back to the "original" condition in case of a disaster. You'll only need a second drive with ample space to save the image to.

It's also great for when you decide that you want to increase your disk space by purchasing a bigger hard drive.

If you need any assistance using it, I'm sure we could assist you here. Once you have made a couple of images of your hard drive, you will get the hang of it!

I have included a link to the PDF manual....best regards!

http://s4u.download.acronis.com/sl/...8TM(sEorhYygM6g/p/pdf/TrueImage10.0_ug.en.pdf
 

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RELEVANCY SCORE 83.2

Hi i have a 100gig External Hard Drive, and i recently defrag that hard drive... When i turn it on i get a I/O disk error when i try to access the External HD... Can anyone help me? Any way i can recover my hard drive?
 

A:Need help : i/o disk error after defraging external hard drive

Was it unplugged from the USB port accidentally without closing out the USB connection ? ?
Depending on your OS i would remove it from the enclosure; jumper it to slave and hook it up to IDE1 to try and recover the data.

More info.
patio.
 

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RELEVANCY SCORE 83.2

yesterday when i plug my external hard drive, it was located in the local disk part and not in the removable devices. how can i change it back to removable?

A:External hard drive is shown as local disk

What type of Hard Drive is it? Make, and Model.

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RELEVANCY SCORE 83.2

Guys please help me to fix my hard disk WD elements 1TB

I have tried so many ways to fix it.. but I got nothing in 4 days!!

I have tried from command prompt " chkdsk /f /r "
the first time I tried it works, but something error occured, and now I can't using that method..
when I tried to using that, just show " cann't open volume for direct access"

my hard disk didn't appear on my computer list, but I can reject it.

and anyway I have tried to using minitool partition wizard, but you all can see that my hdd didn't appear with the volume.. just show up disk 2 with 0.00 GB

Anyone can help me to solving this problem ?

btw, My english isn't good enough..but I hope all of you can understand what I mean

Thanks before.!

A:External hard drive disk unknown n not initialized!

Sorry to say your WD Elements is dead and you have tried everything.There is nothing left for me to do, honestly. I would have done the same thing before declaring it dead.. No DIY data recovery is possible. The only option open to you is to entrust it to Western Digital Data Recovery partners in your region. Check with them whether there is any hope of recovering data in good shape.Telephonic consultation is free.

https://support.wdc.com/Warranty/dat...y.aspx?lang=en

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RELEVANCY SCORE 83.2

My Cavalry USB external hardrive has been working fine. Now when I click on the drive to open it, the computer asks me to insert a disk in the drive.
I have Vista on the computer. I have plugged the external hard drive into another computer and it is installed, but when I try to use it, I am asked to install a disk. Hopefully there is answer.
 

A:usb external hard drive asks to insert a disk

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RELEVANCY SCORE 83.2

Please help -

I am experiencing trouble with trying to eject my external disk drive currently.

The situation is that I go to the task bar and go to eject it properly.

All my programs are currently closed - bar Internet Explorer - as I am typing this message.

I am just wondering how you can assess what is using the external hard drive - whether it may be a back up or virus scan.

I have just been turning my computer on then off as I do not wish to loose any information.

I have been told never to just pull the USB cord out

A:Safely removing USB External Hard Disk Drive

No , you shouldn't just pull the power. (Though I have before )

Since its a Seagate external, could that be its built in back up service working? The next time this occurs , right click on the taskbar and open Task Manager. See what applications and processes,if any, are open and running.

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RELEVANCY SCORE 83.2

Hi, sorry if this has been posted before, but I searched so many threads and none of them seem to apply to my exact situation (they all have the usb showing somewhere).

My usb/external hard drive, isn't showing up anywhere. Not in my computer, disk management, device manager or by doing cmb > DISKPART> LIST DISK. The laptop does make a sound when i plug in the drive however but the autoplay doesnt come up, nor can I find it anywhere. I've also tried switching everything off, tried different ports, checked youtube videos, followed lots of different instructions from so many threads, but nothing is seeming to work.

The problem began when I ran a system restore this morning, I then noticed the usb problem and cancelled the restore (to set it back to before the restore was done) but this didn't work. The problem is also the same with the dvd drive. On device manager both the dvd drive 'link' and a usb 'link' both have yellow exclamation marks next to them. Please can someone help me, I would be so unbelievably appreciative and grateful. I have been searching for hours, trying loads of different things but I just can't figure this out. Thanks so much!!
 

A:USB/External hard drive not showing anywhere (my com, device man, disk man, etc)

Please do not start more than one thread for the same issue.

Closing duplicate.
 

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RELEVANCY SCORE 83.2

I'm currently using a Samsung NP-QX410, and I'm trying to install an external hard drive onto the laptop so that I can backup the data.

The hard drive is a Western Digital Scorpio 750GB
The hard drive enclosure is a Vantec NexStar TX 2.5-Inch SATA (I know it's cheap. That might very well be the problem).

When I plugged in the hard drive into the USB ports (I've tried all of them), the light on the enclosure lights up and I can hear the hard drive spinning. When I look around, I can't find any signs from my laptop that a hard drive has been plugged in (or that anything at all has been plugged in for that matter). After some digging I found out it's suppose to appear in the Disk Management page, then create a partition and do a few other things with it.

My disk Management shows no signs of the hard drive though. All it shows is Disk 0 (the basic disk) and CD-ROM (for DVD's).

To me the problem just looks like I just bought a cheap enclosure, but I'd rather ask to make sure there isn't an obvious step I skipped. If anyone has any ideas I'd really appreciate some help.

Thanks.
 

A:External Hard Drive Not Showing Up In Disk Management

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RELEVANCY SCORE 83.2

I have a Simple Tech Pininfarina 320 GB external hard drive that is no longer recognized by two different PCs, even under disk management. When plugged into the USB, the PCs do try to install the driver, but fails. It is recognized under Devices and Printers as Unspecified and with the information Model-Simple Drive, Category - Unknown, and Status-Software is installing for this drive. The troubleshooter searches for a driver, but does not find one. Basically I get the information that "There is a problem wiht the driver for USB Mass Storage Device. Reinstalling the driver might fix this problem." But I cannot find a driver for this hard drive.

Can anyone steer me in the right direction?

Thanks in advance!
 

A:External hard drive not recognized in Disk Management

The system is telling you that there is a problem with a USB driver, check in the Device Manager for any yellow warnings. Under Universal Serial Bus Controllers you will see a driver for USB Mass Storage Devices, right click and uninstall it then reboot, Windows should reinstall it, or go to the motherboard's manufacturer's site and download and install the latest chipset drivers..

There are two other possibilities, the hard drive has failed or the circuitry in the enclosure has develpoed a fault.

Remove the hard drive from the enclosure and (if you have access to one) hook it up to the internal connections of a dektop PC. Or, purchase a USB Hard Drive Adapter (about ?10) from a computer store or eBay and then plug it into the USB connection on any computer and see if you can then access the drive.
 

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RELEVANCY SCORE 83.2

I just recently backed up my desktop PC hard drive to a disk image on a second hdd using Macrium Reflect software. However, since I've never tried restoring this data, I really have no idea whether it will work should it be necessary. Would it be practical to do a 'test' restore to an external hdd (I know these are relatively slow, but it's just a test). I only have about 70gb total including WinXP Pro SP2. I simply want to confirm that the restore will actually work. The external hdd's ultimate use would be to simply host disk images.

Historically, I've only backed up what I considered critical data to a second hard drive. I was willing to reinstall OS and programs on a new drive if it ever became necessary. However, since getting a notebook, I was faced with the prospect of having to restore from a set of OEM recovery disks (WinVista disk not included separately) which would take forever as it installed tons of factory bloatware and other crappy stuff that I would end up having to remove.

I finally decided the time was right to back up both computers to disk images on an external hdd since this seemed a viable solution to avoiding the notebook recovery scenario. The entire purpose of this drive would be to archive disk images from both computers, with my desktop PC's second hdd used to backup the external drive.

This seems like a logical game plan, but am I missing any potential pitfalls? Opinions welcome!
 

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RELEVANCY SCORE 83.2

My problem is that I have a computer with 1TB internal HDD (C drive) and various programs derive links from corresponding folders in that drive.
Now I wish to run the same programs from my another computer with 500GB HDD (C drive). To accommodate the data I have to attach an ext hard disk with 500 GB to supplemnt the capacity. But the ext hard disk takes the drive letter some E or F and the links for the programs do not work. Is there any way or trick to make the OS virtually recognise or deem the the ext hard disk as part of C drive? .
-Rama Reddy Karri
 

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RELEVANCY SCORE 83.2

My external hard drive seagate 1TB not showing in my computer and disk management. It happen after I install seagate dashboard. It showing in device manager under disk driver but I can't access this drive. I'm trying to get into BIOS while inserting the external drive but my computer stuck. When I pull out this external hard drive my computer can enter bios and boot up normally. Please help. I got very important data in my external hard drive. TQ very much
 

A:EXTERNAL HARD DRIVE NOT SHOWING IN DISK MANAGEMENT

I assume that if you start without the 1TB HD that everything works normally.

If this is true, when you connect the 1TB HD, do you get any indication that you have added new hardware? You should.

Is your connection to the 1TB HD via USB?

Never mind. One of your images shows that the Seagate is recognized. From that, I conclude that the USB interface is good
 

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RELEVANCY SCORE 83.2

What size External Hard Drive Disk Enclosure do I need?

My trusty old Dell Latitude d600 finally died on me - the monitor and screen needs replaced and it would be cheaper to buy a new laptop (apparently).

I want to take the HD out to retrieve my stuff - which size of portable External Hard Drive Disk Enclosure do I need? My new laptop is a Dell Inspiron 6000 and the HD looks the same as my old one.

Do I need a 2.5" enclosure (like this one);

http://www.ebay.co.uk/itm/USB2-0-2-...es_HardDriveEnclosures_RL&hash=item3a68627d72

or a 3.5" size like this?;

http://www.ebay.co.uk/itm/3-5-SATA-...K_Computing_HardDrives_RL&hash=item4cf7a8f766

hope u can help! thanks in advance
 

A:What size External Hard Drive Disk Enclosure do I need?

Laptop drives are 2.5".
 

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