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Touchpad mouse, sound, and several other devices not working

Q: Touchpad mouse, sound, and several other devices not working

These do not work anymore and I get the error message: Windows cannot initialize the device driver for this hardware. (Code 37). I've looked it up and it appears I have to change my registry manually. I'll post the hijack this log and if anyone could help that would be wonderful. Thanks in advanceLogfile of Trend Micro HijackThis v2.0.2Scan saved at 10:53, on 2009-03-09Platform: Windows Vista SP1 (WinNT 6.00.1905)MSIE: Internet Explorer v7.00 (7.00.6001.18000)Boot mode: NormalRunning processes:C:\Windows\system32\Dwm.exeC:\Windows\system32\taskeng.exeC:\Windows\Explorer.EXEC:\Program Files\Synaptics\SynTP\SynTPEnh.exeC:\Program Files\Java\jre6\bin\jusched.exeC:\Program Files\Launch Manager\LManager.exeC:\Acer\Empowering Technology\eDataSecurity\eDSloader.exeC:\Windows\WindowsMobile\wmdSync.exeC:\Program Files\iTunes\iTunesHelper.exeC:\Program Files\Alwil Software\Avast4\ashDisp.exeC:\Program Files\Windows Sidebar\sidebar.exeC:\Windows\ehome\ehtray.exeC:\Program Files\Skype\Phone\Skype.exeC:\Program Files\Yahoo!\Messenger\YahooMessenger.exeC:\Program Files\AIM6\aim6.exeC:\Users\Josh\Program Files\DNA\btdna.exeC:\Windows\System32\rundll32.exeC:\Acer\Empowering Technology\ENET\ENMTRAY.EXEC:\Acer\Empowering Technology\EPOWER\EPOWER_DMC.EXEC:\Acer\Empowering Technology\ACER.EMPOWERING.FRAMEWORK.SUPERVISOR.EXEC:\Windows\ehome\ehmsas.exeC:\Acer\Empowering Technology\eRecovery\ERAGENT.EXEC:\Program Files\AIM6\aolsoftware.exeC:\Program Files\Skype\Plugin Manager\skypePM.exeC:\Program Files\Mozilla Firefox\firefox.exeC:\Program Files\Java\jre6\bin\jucheck.exeC:\Program Files\Trend Micro\HijackThis\HijackThis.exeR0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://en.us.acer.yahoo.comR1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://en.us.acer.yahoo.comR1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://us.rd.yahoo.com/customize/ycomp/def...//www.yahoo.comR0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.localR0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName = R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\PROGRA~1\Yahoo!\Companion\Installs\cpn\yt.dllO2 - BHO: &Yahoo! Toolbar Helper - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\PROGRA~1\Yahoo!\Companion\Installs\cpn\yt.dllO2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dllO2 - BHO: Skype add-on (mastermind) - {22BF413B-C6D2-4d91-82A9-A0F997BA588C} - C:\Program Files\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dllO2 - BHO: Yahoo! IE Services Button - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\Program Files\Yahoo!\Common\yiesrvc.dllO2 - BHO: Java™ Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre6\bin\ssv.dllO2 - BHO: Java™ Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dllO3 - Toolbar: Acer eDataSecurity Management - {5CBE3B7C-1E47-477e-A7DD-396DB0476E29} - C:\Windows\system32\eDStoolbar.dllO3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\PROGRA~1\Yahoo!\Companion\Installs\cpn\yt.dllO4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exeO4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"O4 - HKLM\..\Run: [RtHDVCpl] RtHDVCpl.exeO4 - HKLM\..\Run: [LManager] C:\PROGRA~1\LAUNCH~1\LManager.exeO4 - HKLM\..\Run: [eDataSecurity Loader] C:\Acer\Empowering Technology\eDataSecurity\eDSloader.exeO4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"O4 - HKLM\..\Run: [Acer Tour Reminder] C:\Acer\AcerTour\Reminder.exeO4 - HKLM\..\Run: [Acer Product Registration] "C:\Program Files\Acer Registration\ACE1.exe" /startupO4 - HKLM\..\Run: [Acer Assist Launcher] C:\Program Files\Acer Assist\launcher.exeO4 - HKLM\..\Run: [NvSvc] RUNDLL32.EXE C:\Windows\system32\nvsvc.dll,nvsvcStartO4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\Windows\system32\NvCpl.dll,NvStartupO4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\Windows\system32\NvMcTray.dll,NvTaskbarInitO4 - HKLM\..\Run: [Windows Mobile-based device management] %windir%\WindowsMobile\wmdSync.exeO4 - HKLM\..\Run: [AppleSyncNotifier] C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleSyncNotifier.exeO4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottimeO4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"O4 - HKLM\..\Run: [avast!] C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exeO4 - HKCU\..\Run: [Sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRunO4 - HKCU\..\Run: [ISUSPM Startup] "C:\Program Files\Common Files\InstallShield\UpdateService\ISUSPM.exe" -startupO4 - HKCU\..\Run: [ehTray.exe] C:\Windows\ehome\ehTray.exeO4 - HKCU\..\Run: [Skype] "C:\Program Files\Skype\Phone\Skype.exe" /nosplash /minimizedO4 - HKCU\..\Run: [Yahoo! Pager] "C:\Program Files\Yahoo!\Messenger\YahooMessenger.exe" -quietO4 - HKCU\..\Run: [Aim6] "C:\Program Files\AIM6\aim6.exe" /d locale=en-US ee://aol/imAppO4 - HKCU\..\Run: [BitTorrent DNA] "C:\Users\Josh\Program Files\DNA\btdna.exe"O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'LOCAL SERVICE')O4 - HKUS\S-1-5-19\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User 'LOCAL SERVICE')O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'NETWORK SERVICE')O4 - Global Startup: Empowering Technology Launcher.lnk = ?O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~4\Office12\EXCEL.EXE/3000O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~4\Office12\ONBttnIE.dllO9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~4\Office12\ONBttnIE.dllO9 - Extra button: Yahoo! Services - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\Program Files\Yahoo!\Common\yiesrvc.dllO9 - Extra button: Skype - {77BF5300-1474-4EC7-9980-D32B190E9B07} - C:\Program Files\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dllO9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~4\Office12\REFIEBAR.DLLO13 - Gopher Prefix: O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (Installation Support) - C:\Program Files\Yahoo!\Common\Yinsthelper.dllO16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/shoc...ash/swflash.cabO18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLLO20 - AppInit_DLLs: eNetHook.dllO23 - Service: Lavasoft Ad-Aware Service (aawservice) - Lavasoft - C:\Program Files\Lavasoft\Ad-Aware\aawservice.exeO23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exeO23 - Service: avast! iAVS4 Control Service (aswUpdSv) - ALWIL Software - C:\Program Files\Alwil Software\Avast4\aswUpdSv.exeO23 - Service: avast! Antivirus - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashServ.exeO23 - Service: avast! Mail Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashMaiSv.exeO23 - Service: avast! Web Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashWebSv.exeO23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exeO23 - Service: Symantec Lic NetConnect service (CLTNetCnService) - Unknown owner - c:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe (file missing)O23 - Service: eDataSecurity Service - HiTRSUT - C:\Acer\Empowering Technology\eDataSecurity\eDSService.exeO23 - Service: eLock Service (eLockService) - Acer Inc. - C:\Acer\Empowering Technology\eLock\Service\eLockServ.exeO23 - Service: eNet Service - Acer Inc. - C:\Acer\Empowering Technology\eNet\eNet Service.exeO23 - Service: eRecovery Service (eRecoveryService) - Acer Inc. - C:\Acer\Empowering Technology\eRecovery\eRecoveryService.exeO23 - Service: eSettings Service (eSettingsService) - Unknown owner - C:\Acer\Empowering Technology\eSettings\Service\capuserv.exeO23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exeO23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:\Program Files\Common Files\LightScribe\LSSrvc.exeO23 - Service: MobilityService - Unknown owner - C:\Acer\Mobility Center\MobilityService.exeO23 - Service: Viewpoint Manager Service - Viewpoint Corporation - C:\Program Files\Viewpoint\Common\ViewpointService.exeO23 - Service: ePower Service (WMIService) - acer - C:\Acer\Empowering Technology\ePower\ePowerSvc.exeO23 - Service: XAudioService - Conexant Systems, Inc. - C:\Windows\system32\DRIVERS\xaudio.exe--End of file - 9365 bytes

Preferred Solution: Touchpad mouse, sound, and several other devices not working

I recommend downloading and running DAP. It can help sort out any driver and firmware related issues on your system

It's worked out well for many of us in the past.

You can download it direct from this link http://downloaddap.org. (This link will open the download page of DAP so you can save a copy to your computer.)

A: Touchpad mouse, sound, and several other devices not working

Hello and welcome to Bleeping ComputerWe apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help.If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine. If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.If you have already posted a DDS log, please do so again, as your situation may have changed.Use the 'Add Reply' and add the new log to this thread.Thanks and again sorry for the delay.We need to see some information about what is happening in your machine. Please perform the following scan:Download DDS by sUBs from one of the following links. Save it to your desktop.DDS.comDDS.scrDDS.pifDouble click on the DDS icon, allow it to run.A small box will open, with an explaination about the tool. No input is needed, the scan is running.Notepad will open with the results.Follow the instructions that pop up for posting the results.Close the program window, and delete the program from your desktop.Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet. Information on A/V control HERER,K

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Not really sure what genre this problem should be on. However i have recently purchased a Fujitsu Siemens Amilo Li2727 notebook. Working fine when i got it but i decided to use a usb mouse instead of touchpad now the touchpad has stopped working entirely even when usb mouse id plugged out. i really want to resolve the problem. i have already gone onto control panal, mouse but the touchpad does not come up as a device. Any help appriciated thanks.

A:Touchpad not working, usb mouse does, touchpad never works even w/o usb mouse

Hello Tristan,

Welcome to the forums.

Been a while since I had a laptop, but I seem to remember there being a setting on what to do with the touchpad when the mouse is plugged in. Unfortunately I don't remember where and have no way of finding it.

Have you tried rebooting with the mouse unplugged?

Sorry I can't be of more help. The manual for the laptop ought to have that info in it somewhere.


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Hello all.
I have an Alienware 14 and am running Windows 10 (although I have had this problem before updating, and was running Windows 7). The laptop is just over a year old, but the problem became apparent around 6 months after obtaining it.
My touchpad is not working. Using the function key and tpad button do not do anything. The touchpad will not show up in drivers. I tried to download and install the Synaptics Touchpad driver, but this did not do anything. I have to use a wireless external mouse. Note: At times I will get an error message telling me that my computer "Could not connect to the Synaptics driver"
Last night my touchpad randomly started working again, but the external mouse stopped working. This morning, the touchpad did not work, and the cursor was missing from my screen, and there was not even a mouse tab under devices. It reappeard as soon as I plugged in the external mouse. 
I'm thinking this is a compliance problem between the Aienware display program and the touchpad driver.
I have contacted Dell support and have not gotten any solutions.
Any help would be appreciated.

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I have recently visited a visually impaired person who has had their laptop touchpad mouse physically disabled. Prior to this the sound was OK however now there is no sound which is absolutle necessary for their speech software. Getting message no volume etc however driver seems to still be installed. Any ideas?

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I have an HP Elitebook that connects to a logitech usb mouse when attached to docking station. The touchpad on the keyboard moves the pointer, but the left and right mouse buttons do not work. There are two sets, one below touchpad and one above at the keys and neither work. The stylus buttons work and the usb mouse works, however without touchpad it is difficult to use when not docked. Could usb mouse install interfere with touchpad? Thank you for any help.

A:touchpad mouse not working

You should have softwarte to configure the touchpad, make sure everything is enabled.

Also check device manager and make sure the drivers appear to functioning normal. If everything looks OK try to find a newer version of the drivers for the tocuhpad and update those.

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Have a Lenovo S415, operating system Windows 10.  The touchpad and mouse stopped working.  Went to Control Panel, hardware for mouse does not show up, latest Synaptic driver installed.  

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I recently had the top cover replaced because of damage done to it during a tuneup and cleaning. Now my right mouse key, on the touchpad does not respond. Using a wired mouse everything is normal. Is there a setting in Windows to correct this, or is it a ribbon not properly connected or similar problem? Thanks for any and all help. Glen

HP DV7 3173nr Win7 Ultimate 64bit

A:Touchpad right mouse key not working

If it just happened after somebody messed with it physically, then it's almost absolutely something they did to cause it. Take it back to the person/company and have them correct their error. Or somebody else who won't neglect to refasten everything properly.

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I'm running Win 10. My laptop is a Asus Zenbook UX501VW. I have tried reinstalling multiple drivers, multiple times, to no avail. Oddly, the touch screen still works perfectly fine, and for a while I was able to get gestures working on the touchpad (pretty much just scrolling), but now those don't work again. I have also tried three different mice, none of which worked (Microsoft WirelessMobile Mouse 3500, Kinzu V2, unsure of the model of the third).

This started suddenly about three weeks ago and I've been trying to fix it ever since. Like I said before I've tried reinstalling a bunch of drivers, including the ATK pack and Asus SmartGesture drivers, as well as the Microsoft Wireless drivers, yet nothing seems to work. If anyone has some insight on this issue it would be greatly appreciated, I work with adobe editing programs and the touch screen has been more than frustrating to use on these programs.

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Have a Dell e6420, running Windows 7 pro.
Mouse in Devices only has PS/2 Compatible mouse, installed automatically.
Touchpad is working, although there are no settings for it in the Mouse options. Impossible to increase sensitivity, and it's really slow. Attempted to download drivers from Dell website, tried touchpad drivers version 6, 7, and 11, none worked.
New mouse was installed, driver installed, Steelseries rival gaming mouse was recognized on the Steelseries application, but no response on screen, and error in the device manager. Indicates missing driver for Rival Gaming mouse. Auto-update doesn't produce anything but continues running, requiring shutdown through task manager.
I'm not sure where to look anymore, any advice would be appreciated.

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Hello guys,
I am using g50-30 ,recently I have upgraded to windows 10 creators update from my windows 8.1. After I updraged mine touchpad stopped working, it went uncontrollable, when I tried with mouse too it isn't working. I installed latest updates of Lenovo touchald drivers and mouse too. I unistalled and tried installing the latest update but still it doesn't work. Still the problem continued the click on desktop or any applications open the cursor moves downward and never allows to scroll up. 
Please help me I am helpless because of these all I lost mine windows 8.1 back up file. Before I lost I had went back to windows 8.1 the problem existed there too.  Now I have only windows 10. 
Please help me!!. I have tried all the procedures from different sites. Nothing worked so I came here to ask.  
Please help 
Moderator comment: Model added to subject for clarity.

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Hello guys,I am using g50-30 ,recently I have upgraded to windows 10 creators update from my windows 8.1. After I updraged mine touchpad stopped working, it went uncontrollable, when I tried with mouse too it isn't working. I installed latest updates of Lenovo touchald drivers and mouse too. I unistalled and tried installing the latest update but still it doesn't work. Still the problem continued the click on desktop or any applications open the cursor moves downward and never allows to scroll up. Please help me I am helpless because of these all I lost mine windows 8.1 back up file. Before I lost I had went back to windows 8.1 the problem existed there too.  Now I have only windows 10. Please help me!!. I have tried all the procedures from different sites. Nothing worked so I came here to ask.  Please help Thanks 

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Hello, I've not long since upgraded to Windows 10 and everything was working fine at first.Now the touchpad doesn't work at all and the laptop isn't recognising my mouse when I plug it in. I also can't even see the location of the cursor on the screen. Any suggestions on how I can fix this without using a cursor? Cheers.

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Hello, fellow HP-ers! Hoping someone's expertise can assist me. I decided to clean out my fan by opening up my laptop keyboard. Unfortunately, I must've snagged a power strip or something because suddenly, the mouse stopped working. Does anyone know which power strip is for the mouse? Or if there's something to resecure in there? I've provided a photo for reference. Thanks in advance for the help!  - Mr. Horrible DIY-er

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After having to re-install Windows 7 on my laptop I've found that the trackpad and associated mouse buttons are no longer working. The keyboard works fine.The touch screen works fine.When I inserted an external mouse, it automatically installed the driver and worked without issue.I installed the Synaptics TouchPad Driverbut that didn't make any difference. I also tried removing the battery, holding the power button for 30 seconds, re-instering the power cable (but not the battery) and booting up the latop.  It was working fine before the re-install so I can ssume i's not a hardware fault and if the keyboard works the interface cable is also working... Just wondering if anyone has had the same issue and can suggest anything?  

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just got my advent 5611 laptop back from a so called IT guy now my built in mouse/ touchpad is not working. Using a usb mouse i can get into control panel but it only shows the usb mouse any suggestions please ?x

A:built in mouse/ touchpad not working

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Hi, I updated to Windows 10 yesterday. I thought my laptop was working OK after the update, but I've noticed that my mouse touchpad doesn't work at all after the update. I hit the F6 button to turn the touchpad off and on, and it still isn't working. Can you help? Thank you!

A:My Lenovo G50 Mouse Touchpad isn't working

Is someone going to get back to us with a fix for this problem?

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hello ,the touchpad ,mouse of my laptop is not working from 2 weeks , i use linux(ubuntu 16.04) as operating sysytem .i use external wireless mouse for work .please help.

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I recently gave vista the boot installed windows 7 on my Toshiba satellite A200-FT3 laptop. Everything went great however the touchpad doesn't seem to be functioning.

I've already installed the latest synaptic driver. The device manager even says that the device is 'working properly' however i can't get the pointer to move using the touchpad.

The 'Fn' functions work:
Fn+F7 to brighten
Fn+F6 to darken.

EXCEPT the touchpad: Fn+F9.

Does anybody have any ideas? =[

A:Touchpad Mouse driver not working

That is honestly something I have not experienced.
Did it work before you up installed the touch pad driver?
Have you checked all the setting making sure something funky didn't get clicked, by the ghost of vistas past?

Have you ran windows updates, after installing the drivers?
Have you tried uninstalling the driver then running win updates?

Are you getting tired of my questions?
If yes, Im done
If no, I can make some more up for you :P

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Hi, I have a dell laptop dell latitude e6410 running on Windows 7 32bit and mouse touchpad is irattic and not working properly, can anyone give me the right driver for that?

A:Mouse touchpad not working properly


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I left my laptop on while I went to watch the rest of the football on tv. After I came back, I couldn't move my cursor on the screen using my touch pad. I restarted it and it still didn't work. Then I shut it down properly, turned it on again, and it still didn't work.

I'm had to do everything using the keyboard and it's really time consuming. I can't work like this!

Why on earth has my touch pad suddenly stopped working and how do I fix it? Please help as I need this fixed urgently.

Thank you.

A:Mouse Touchpad not working!! Urgent!!

Most laptops have a way to enable/disable the touchpad using the Fn key. Try hitting Fn + some of your F keys, on Acer laptops it's F7.

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I found out that any USB device (flash drives, HDDs) I connect to my PC isn't recognized. I have Logitech G700 mouse and S520 keyboard that are connected to random USB ports and they work fine. I even have PCI-e USB3.0 card and even on there, devices are not working. Everything I try shows up in device management under "other devices" and has driver warning. Searching for drivers (updating) doesn't find anything.

Any help is greatly appreciated!

A:USB devices not recognized, mouse/keyboard working

Hi, what is the make and model of your PC.

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hi,i had my laptop repaired for overheating and cooling fan issues from a hp service center. since the repair my laptop's touchpad isn't working. after that i formatted the c-drive and installed fresh windows 7 home basic on my 64 bit laptop. i installed synaptics touchpad driver but touchpad isn't showing in device manager. i then connected a usb optical mouse which works fine and then mice & pointing devices is visible in device manager. when i disconnect the mouse, mice & pointing devices disappears from device manager. also in mouse settings there is no tab for touchpad. i also uninstalled the mouse driver and reinstalled synaptics touchpad driver but no use. is it due to hardware problem caused during repair? or is it a driver issue? the touchpad worked fine before repair and i used synaptics touchpad driver earlier. how can i solve this issue?

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I have a just over one year old (~14 months) Dell Inspiron 17 laptop with Win 8.1 (no touch) and of course it's out of warranty. The mouse simply stopped working, no cursor. I was able to use the touchpad but then that quit too in quick order.
I spent hours searching here and the interweb looking for possible fixes, so far no luck.
The worst of the issue is now I can't get past the splash screen to the login screen to access the repair/restore functions in Windows.
How do I access these when I can't even login to the computer?

A:Mouse stopped working, then touchpad, then keyboard

I called Dell and they want almost $300 to send it back so they can 'look at it'!
Any thoughts or suggestions to solve this issue?

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I just reformatted the HDD on my girlfriends laptop and now the touchpad mouse is not working properly. The scroll wheel doesn't work and when scrolling down on a web page with the keyboard it goes step by step. Are their any settings that I need tochange to make it work right?

A:Laptop touchpad mouse is not working properly

Some touchpads require specific drivers installed. Did you install these from the manufacturer? This is the integrated one on the laptop not add-in devices?

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My touchpad stopped working after I had installed a usb mouse (and an IR remote).

I searched numerous forums and tried everything out there with no success, including the following:
tried the function key to turn touchpad on/off (the most obvious source of the problem)
tried reinstalling driver for touchpad from the manufacturer web site
removed the usb mouse and rebooted
went to Control Panel/Hardware and Sound/Mouse to enable touchpad - touchpad was no longer even listed
There were no problems showing up in the Device Manager

This all became a bit frustrating because I would have to reconnect the usb mouse to do any maneuvering around the system (since the touchpad was not working) to try something else.

I then tried the following: removed the usb mouse, turned off computer (used ctrl/alt/del, then tabbed to the shut down button), turned computer back on. The touchpad still did not work. Without doing anything else, and with the usb mouse still not connected, I then turned the computer back off, then on a second time - and the touchpad became functional. I plugged the usb mouse back in and both worked again at the same time. In the Control Panel/Hardware and Sound/Mouse - both the touchpad and mouse were now recognized.

Hope this helps out others with the same problem (this seems to be a fairly common problem based on the number of postings around the web)

A:Touchpad not working after installing a usb mouse - one solution

With MSI, try turning it on with Fn + F3

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Hi, I have a strange problem with my inspiron Inspiron 15 (N5050). When I plugged in the AC charger, the touchpad / mouse does not work properly. Sometimes it moves and sometimes not eventhough I have moved and touched the touchpad. When I disconnect the AC charger, the touchpad works perfectly fine. Can anyone give me advise on this? thanks in advance

A:My mouse/touchpad is not working properly while charging

Hi suneel_zee.
Welcome to the Community,
Have you tried different power outlets? Does this happen in different locations(even outside you house/work)?
I would suggest you to release flea power.To release flea power disconnect AC adapter,remove battery,disconnect all external peripherals(USB devices),press and hold power button for 30 seconds.
Reconnect the battery and AC adapter.Check how touchpad responds with AC Adapter connected.
If the issue persists try a different AC adapter(may be borrow from some one who uses same watt Dell AC adapter).
Let me know how it goes.
Thank You

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Yesterday, when i installed the Kaspersky on my Compaq CQ40-619TU. It wasn't success, and then i don't know what happened my notebook restarted and the touchpad and usb mouse also just simply stop working.

When i check on the driver, it's still saying "This device is working properly".

PLS help me solve this problem.

A:touchpad and mouse stop working on my win7


Rest assured, if anyone posts in this thread, it will be to help you.

I suggest a system restore to get to a point before the troubles.

Then try installing Kaspersky again. If the problem happens again, do another system restore, and install Microsoft Security Essentials instead.

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My Pavilion 11n021 x 360 touchpad is not working. Is not even at device manager. Should be under or as mouse. But after it stopped working, there's no mouse anymore on my device manager.looks like is dead.I already uninstall and install device driver several times, from hp recovery manager and from hp site file both.Looks like is dead or turned off. Is there any hidden switch to turn it on, or any way to enable it?

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Hi all community i have a problem my keyboard and mouse touchpad are no longer working i have washed them with water they are no longer responding my concern is does the mouse touch board sensor can be repaired or replaced? I know the keybord is gone it need to be replaced but what about the mouse touchpad sensor ? Its a Lenovo T520 THANKS IN ADVANCE.

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Just purchased a YOGA 720. I am having an issue with the Touch Pad and Mouse. Everything works fine on startup but if I close the lid and then reopen the touchpad and mouse become inoperarable. On start up I checked the Device Manager and see two "HID Compliant Mouse" items. If I close the lid and re-open the touchpad mouse stops working and when I check the Device manager again only ONE "HID Compliant Mouse" item is listed. I hit the "scan for hardware changes" but it still does not come back. If I delete the remaining "HID Compliant Mouse" and scan for hardware changes, it re-populated the item but the mouse still does not work. Does anyone have an idea of how to fix this?

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Hi I was hoping someone here could maybe give me some insight to a problem that has just occured. Earlier today I was using my laptop and there wasn't any problems at all, but I have returned to the laptop now and find that the cursor is not responding to anything I do on the mousepad.

I also noticed that the symbol for internet connection is showing as if it has never been connected, with a red cross through it. I restarted the laptop in safe mode to see if this helped, and the cursor responded to my actions using the mousepad, however when I restarted the computer, this time in its normal state, the same problem reoccured.

Really hoping someone can give me some insight to the problem and a possible solution, first time this has happened

A:Mouse touchpad not working and loss of internet connection

On my Dell laptop, there is a key-combo that turns the mouse pad on and off.
(Fn + F5)

I can also turn the wireless radio on and off via a switch on the side of the laptop. Some laptops use keys for that, others use software and some have no easy way to turn off the wireless radio.

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my laptop mini touchpad stopped working after using an external usb mouse.
have downloaded new driver from hp and windows but nothing workd.
also on the mouse tabs synaptics ps2 pointing devise is in the hardware tab not not in the device settings tab .
have uninstalled software and drivers reinstalled still not working im sure it should be in the device settings box after u click on mouse properties.
how can i get it to appear in the devise settings again as im sure that is the prob...
all this after using external mouse PLEASE HELP

A:hp mini touchpad stopped working after using external mouse

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Hey everyone, I have had this computer for almost a year now and have never had this problem. The only way I can use my computer is by using a USB mouse. Keyboard still works and everything. But the touchpad to control the mouse is not working at all. I have tried to turn the touchpad off and on by using the Fn button and F6 but it hasn't worked. HELP PLEASE!

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I have bought the Dell Inspiron 1545 in 2009 which it had Windows 7, then it stopped working for a long time after it has been fixed due to HDD problems and connectivity.
But now I have upgraded to Windows 8.1 yesterday and for some reason that my Touchpad/Mousepad has stopped working, so I am just wondering if it something to do with the drivers or the connections inside the laptop which it might be loose.
Does this laptop has an enabled/disable feature on the keyboard to lock the mousepad, which I might've accidently pressed which I can't find where it is on the keyboard.
Yours Sincerely,

A:Dell Inspiron 1545 - Mouse/Touchpad not working

Hi, I am using this driver on my Inspiron 1545 ALPS Touchpad Driver Driver Details | Dell US. It works well.

Good luck, werty

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The trackpad/touchpad works fine when it's set to always be on, but it is a terrible bit of technology so I don't want that. I want it on only when I'm not using a mouse...as a last resort if I just need to check something real quick. So I want the touchpad to only be active when no mouse is attached.
The XPS13 L322X ultrabook (and almost every other computer) is supposed to have this option available.  It exists as an option in the Mouse Properties.  Just click the picture of the mouse and you can see it there to "disable touchpad when USB mouse is detected".  So I selected it, but it doesn't work.  It just disables the touchpad completely...that is, when this option is checked the touchpad is disabled whether a mouse is attached or not.  When it is unchecked the touchpad works normally, but is always on.
Of course I updated the drivers for the touchpad (AND everything else) and made sure ALL my Windows 7 updates were up to date.  Changed nothing.  I looked in my device manager and saw two other HID-compliant mouse items when my USB was NOT attached, the option was ON, and the touchpad NOT working.  I don't know what those devices are supposed to be, but maybe they were casuing a false positive in USB mouse detection.  After disabling them, the computer still couldn't detect that there was no mouse attached and so should activate the trackpad.  Disabling them prevents the trackpad from workin... Read more

A:XPS13 Disable touchpad when mouse is attached NOT WORKING

Did you ever find a solution for this? I'm experiencing this on my XPS15.

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Hi all. I've seen this issue posted about many times before and can't get a hold of lenovo. When I try to use the "contact us - email" page the link doesn't work!  I have a x250 I purchased in 2015. It has been working great until recently. I usually use the trackpoint and have the touchpad disabled. Recently it just stops working and the only way I can get the mouse to function again is by using an external standard mouse. When I go to mouse settings it doesn't even recognize that I have a touchpad/trackpoint, even after installing updated ULTRANAV drivers. This also extends to the keyboard, some days the keyboard will not work at all. The only thing I can do is restart 100 times and cross my fingers it works one time. I've tried moving the mouse at the login screen, pressing firmly on the touchpad, etc. Nothing works aside from the off chance it cooperates after restarting.So, I have updated drivers numerous times for windows 10 and yet my trackpoint/touchpad still seem to rarely work. I am out of a warranty on this so I'm not sure what to do. My boyfriend is suggesting a factory reset, does anyone think that will work or have any other ideas? Thanks.

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hey all, i'm typing from a keyboard-only laptop that i'm fixing for a friend. it's got a standard touchpad and mouse buttons, but they dpn't work. iver tried updating the drivers, uninstalling, etc to no avail. the driver status is always 'the device could not start' leading me to believe that the touchpad's hardware has burned out, but would this explain a USB mouse not working? it's a kensington USB mouse, and i dont know the model right now.. it has all supposedly worked before but now it doesnt. everything on the laptop seems to be in perfect working order... LCD screen, sound, wireless, speed, etc.it's a windows xp sp2 with pentium 4.
any help would be appreciated..

A:Toshiba Satellite A45-S250 touchpad/mouse NOT working


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I am running Windows 10 (Creators Update) and have been doing so for quite a while on a laptop. Recently, whilst playing a game, I was clicking the touchpads left hand button (mouse1) rapidly until suddenly it stopped working completely.

In addition, tapping to activate mouse 1 is also not working with the touchpad. Right clicking is still working and mouses are also working properly.

When I looked to see what the touchpad was doing (and if any of the buttons were activated) I noticed that it says the left side button is always being clicked and held (even though I'm not pressing nor holding it)?

Is there some way of fixing this or has the hardware completely broke?


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I have a three year old inspron desktop running updated windows 8  Suddenly NONE of the input devices are working.  I've tried several different wireless mice, and I've tried both a wired and wireless keyboard.  NOTHING.  I've tried unhooking all, rebooting, then hooking them back up... still nothing.  Tried rebooting with them installed.  Tried switching USB ports.  ARRRGGGHHH.  Since I have no keyboard I can't do safe start (don't even know if that works with windows8 ).
I do have a "repair disk" that I created when the compter was new.... tried rebooting with it in the drive.... didn't do anything other than restart the computer with the same non-functioning input devices.  
I hear my external harddrive working... so it must be doing something... so I guess its not all USB devices that are down.
I did install new logitech software last week, but it worked fine for several days, just quit working when it woke from sleep.  I'd love to uninstall it, or do a system restore, but I can't do that since the mouse is not working.  
Any suggestions/help would be greatly appreciated.

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I have a Toshiba laptop only a year old runn8ng on Windows 10.
just recently I tried to watch a movie from my laptop using the HDMI cord and the picture went to the tv but the sound was only coming from the laptop. same thing with my USB headset sound only coming from laptop speakers and not the actual headset.

now I've tried going to playback devices and clicking default and nothings changed I need a solution asap

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After reinstalling Windows XP on my computer, I have updated most of my drivers, and gotten all the service packs, but now my sound doesn't seem to be working.

I uninstalled and re-installed a few drivers which I thought would help, but I'm still getting the same error (Code 10). In the control panel, it says no sound device detected and I can't change the volume, and also I'm getting no little speaker thing in the bottom right of the screen where it usually shows it. Whenever I start a game, I get an error telling me that my sound device is in use by another application, but I have no other applications running, and in the Control Panel it says there is no sound device detected at all. I know that my speakers are plugging in properly, so what's wrong?

Any help is much appreciated, THANKS!

Also: I used to have XP Home Edition, but when I reinstalled I put on XP Pro instead. Don't know if this helps but I'm just putting it out there anyway.

A:Sound Devices Not Working

start > run > type in devmgmt.msc and hit enter.

do you have any devices that have a question mark or an exclamation point?

if not, under Sound, Video and Game Controllers, is there an audio device listed?

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For whatever reason, the Windows FALL Creators update was just launched to my Yoga 3 Pro and now I cannot use my touchpad. I have checked and it is enabled. I have tried multiple fixes I've read about online and nothing has worked so far. Looking for any and all suggestions.

A:Touchpad and mouse not working after Windows 10 Fall Creators update!

I just discovered this: 

Capture.JPG ?90 KB

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I am having a Dell Inspiron 5537 ci7 with Windows 8 (64-bit) running.
Occasionally the pointing device starts to malfunction (especially after high-end playing games)
The problem:
"When I click anywhere on a window (be it browser or windows explorer etc..), the window gets deselected. I cant browse at all.
Another browser (Chrome) specific click issue (when deselection isn't happening- The tab closes when I click on it.
Right click also does the same.. (deselects the window)
The problem is gone when I shutdown and start again - Restarting usually doesnt helps"
It seemed like a driver issue to me - I have installed the latest version of synaptics driver from dell (i.e. v16.3.15.3) - didnt helped.
Request support... Its really hindering my routine use

A:Dell 5537 - Touchpad/Mouse Clicks not working properly


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Well... Thats about it. My left click was working and then all of a sudden. BANG. stopped. Moving the mouse with the touchpad and using the mousepad to left click still works as does the right click button on the touchpad. Any solutions?

A:Left Mouse Click on Laptop Touchpad stopped working

I assume you have checked your settings in Control Panel > Mouse Properties?

It will save a lot of time if you can determine whether this is a hardware problem or a software problem.
Try this: Download a copy of UBUNTU. Put this on a USB stick. Boot from the USB stick and choose to Run The Program (you do not need to install it on your hard drive). Then check to see if the mousepad works OK in UBUNTU. If it does then it is a Windows/Software problem. If it doesn't then it is a defective mousepad.

Download Ubuntu Desktop | Download | Ubuntu
How to create a bootable USB stick on Windows | Ubuntu

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I just reformated my laptop, and on the initial start up, it dident prompt me to seach for new hardware or drivers installed, i noticed my sound wasent working, i checked in the controle pannel sound propertys for the sound devices and it is showing they are properly installed and recognized. I am running Windows XP Pro.

Thank you for your assistance

A:Just Reformated, sound devices not working.

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