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Windows Updates continuously failing. (0x80073712)

Q: Windows Updates continuously failing. (0x80073712)

I've tried installing the latest updates, Vista SP1, and even the WU client update. I get the same error every time. What is the cause of this? Is there a fix aside from using HP Recovery?

Preferred Solution: Windows Updates continuously failing. (0x80073712)

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link http://downloadreimage.com/download.php. (This link will automatically start a download of Reimage that you can save to your computer.)

A: Windows Updates continuously failing. (0x80073712)

Did you install these important updates before trying to install SP1?
KB935509, KB938371, et KB937287

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I'm trying to update this laptop running Win7 with no SP1. Since i got a limited traffic ISP plan i downloaded SP1 (windows6.1-KB976932-X86.exe) and im trying to install in like that, though it fails when updating through windows update (i cant be 100% sure but I think with the same error code).
The error it presents at the end in the Details is ERROR_SXS_COMPONENT_STORE_CORRUPT(0X80073712).
Downloaded and ran SURT (Windows6.1-KB947821-v34-x86.msu), it just completed, retried to install SP1 and got the same error.
Ran sfc /scannow and got this
Verification 100% complete.
Windows Resource Protection found corrupt files but was unable to fix some of them.
Details are included in the CBS.Log windir\Logs\CBS\CBS.log. For example
My CBS.zip is in the atachments.

A:SP1 failing to install, 0X80073712

Here's the CheckSUR error list...

Seconds executed: 1401
Found 2 errors
CSI Manifest All Zeros Total count: 2

Unavailable repair files:
I'll post a fix protocol later for that
The SFC errors only relate to these missing files, so hopefully that'll be fixed when we repair them as well.

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Good afternoon! From what I've seen in a Whole Lot of Googling, this forum seems to have the most targeted, successful support for the kind of issue I'm seeing.

I've been running Win7 Home Premium for a few years, and every single Windows Update has run successfully (with a snag now and then) except SP1, which returns error 0x80073712 every time.

I've disabled SpyBot S&D and AVG Free, but MS Security Essentials is still running.

I ran SURT (Windows6.1-KB947821-v34-x64), which completed.
(And I discovered I've been attempting to resolve the issue with SURT since September 2012, v22!)

Ran SFC scan as Admin:

Beginning verification phase of system scan.
Verification 100% complete.
Windows Resource Protection did not find any integrity violations.

Collected CBS.zip from C:\Windows\Logs

Attempted update again.

New error code: 80070002. Followed WinHelp to stop Windows Update service, deleted temporary update files, restarted update service, checked again for updates.

Attempted update again. Found 1 critical (SP1) and 2 optional. Didn't note what they were.

Cancelled install during Win Live Essentials 2011 update. Restarted SP1-only update.

80073712 returned.

Re-collected CBS.zip from C:\Windows\Logs

(I tried to attach CBS.zip, but at ~30MB, it's well over the 8MB limit. Any particular logs you could use instead?


A:SP1 Update repeatedly failing, error 0x80073712

Ran Windows6.1-KB947821-v34-x64 again, attempted SP1 update again, failed with 80073712 again.

Ran WindowsUpdateDiagnostic again, which reported "Windows Update error 0x80073712(2015-07-21-T-12_43_39A) Not Fixed"

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Hi. I found the post about Windows Update problems. I'm trying to follow that format here.

Here is all the information I know to provide:

Windows 7 Home Premium 64bit
I ran the SURT.
Ran sfc/scannow
I get: Windows Resource Protection found corrupt files but was unable to fix some of them.
Windows Update Error Code: 800703EE
Compressed CBS log: Attached. This is not the latest CBS log, but it is the only one I was able to upload (under 8 mb). It is from yesterday, the 19th

I've been trying different things for a few days to no avail. Tried the MS update fixer. I've tried running sfc/scannow in safe mode with the same result. Disk cleanup, de-fragmentation, etc.
Anything else you need to help let me know.

Any help would be appreciated, as I am officially frustrated!

A:Windows Update Failing Continuously

CheckSUR shows the following problems...

Unavailable repair files:
SFC shows the following problems...

Line 3535: 2015-02-20 22:25:42, Info CSI 00000333 [SR] Repairing 3 components
Line 3536: 2015-02-20 22:25:42, Info CSI 00000334 [SR] Beginning Verify and Repair transaction
Line 3541: 2015-02-20 22:25:42, Info CSI 00000337 [SR] Cannot verify component files for Microsoft-Windows-OLE-Automation, Version = 6.1.7601.18679, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral, manifest is damaged (TRUE)
Line 3544: 2015-02-20 22:25:42, Info CSI 00000339 [SR] Cannot repair member file [l:20{10}]"jnwmon.dll" of Microsoft-Windows-TabletPC-JournalNoteWriterQFE, Version = 6.1.7601.18493, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, ... Read more

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I recently began experiencing a problem with Windows Updates. When doing a manual search, it searches for updates continuously and seems to be stuck in a loop. I have been able to work around this occasionally by stopping and starting "wuauserv" or unregistering and re-registering "msiexec". Obviously this isn't normal and I'm afraid it is interfering with automatic critical updates.

I ran a Malwarebytes scan the other night and it was clean. I've also run Panda Active Scan 2.0 recentlyand other than a couple of tracking cookies it was clean as well. I also run both Ad-Aware and Spybot S&D pretty regularly.

I'de like to rule out spyware/malware before looking for other solutions.

Here are the logs. Thanks in advance for any help that you can provide.

DDS (Ver_09-02-01.01) - NTFSx86
Run by John at 19:13:24.90 on Fri 02/27/2009
Internet Explorer: 7.0.5730.13 BrowserJavaVersion: 1.6.0_12
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.2047.1452 [GMT -5:00]

AV: AVG Internet Security *On-access scanning enabled* (Updated)

============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
C:\Program Files\Windows Defender\MsMpEng.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
C:\Program Files\Lavasoft\Ad-Aware\AAWService.exe
C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe
C:\Program Files\Common Files\AOL\TopSp... Read more

A:Windows Update Continuously Searches for Updates

Hello marley07712,

Apologies for the late response.

If you still require assistance, we would like to see the latest state of your system. So, please post a fresh DDS log as it has been a while since you posted, and we'll take it from there.

Please subscribe to this thread to get immediate notification of replies as soon as they are posted. To do this click Thread Tools, then click Subscribe to this Thread. Make sure it is set to Instant Notification, then click Subscribe.

Please note that the forum is very busy and if I don?t hear from you in three days this thread will be closed.

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Craeted iamge for T520 Win10 and deployed, clients are trying to install windows updates repeatly when turnrd off, don't complete do to Write filter being on. What is the prefered method of diabling updates on a Win10 image? I would think the base image would have this pre configured?

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I get a message everytime I try to updates Windows, there is over 112 updates which could not install, I have attached a picture of my error code (In the picture i have only tried one to see if it would work.)

Attachment 301011

Attachment 301030

A:Windows Updates Are Failing to Install? ( Over 112 Updates)

please follow the Windows Update Posting Instructions, so the experts can help you

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Firefox is my default browser, and the other day, I was using Google Search, and when I clicked a result, the links would not load, they would open like this:


My computer kept freaking out, so I decided to do a system restore. This worked on previous laptops, but this time, the system restore failed every time, stating that the system file (C:\Users...Mozilla\Firefox...) could not be replaced.

I have tried doing the system restore in clean boot mode, but that also fails. :/

Any help would be greatly appreciated!!

A:System Restore Continuously Failing

Hi, let us have some Pc specifications.
Check and post
TSG System Information Utility - found here.

Download Security Check by screen317 from.

Save it to your Desktop.
Double click the install icon.
If using Vista - Win 7 - right click the install icon and select "Run as Administrator"
A command Prompt window will open.
Let it scan the Pc - press any key when asked.
It should now open in Notepad.
Copy and Paste the result of the scan in the reply box below.

The saved log will be called checkup.txt.

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McAfee's SiteAdvisor is apparently trying to load and is failing. It continues to try over and over filling my memory (Task Manager) with hundreds of entries of "SiteAdv.exe".

Thanks for any help you can provide.

Here is the "main.txt" file from DSS/HijackThis.


Deckard's System Scanner v20070905.67
Run by hbp on 2007-10-11 19:56:19
Computer is in Normal Mode.

-- System Restore --------------------------------------------------------------

Successfully created a Deckard's System Scanner Restore Point.

-- Last 5 Restore Point(s) --
111: 2007-10-11 23:56:22 UTC - RP210 - Deckard's System Scanner Restore Point
110: 2007-10-11 23:45:43 UTC - RP209 - Software Distribution Service 3.0
109: 2007-10-11 21:41:33 UTC - RP208 - System Checkpoint
108: 2007-10-10 21:32:49 UTC - RP207 - Software Distribution Service 3.0
107: 2007-10-10 04:52:54 UTC - RP206 - System Checkpoint

-- First Restore Point --
1: 2007-07-14 04:39:09 UTC - RP100 - System Checkpoint

Backed up registry hives.
Performed disk cleanup.

-- HijackThis (run as hbp.exe) -------------------------------------------------

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 7:59:35 PM, on 10/11/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Boot mode: Normal

Running processes:
C:\WINDOW... Read more

A:McAfee SiteAdv.exe loading/failing continuously


I have come across this before.This is not malware related.I suggest you seek help from Mcafee site.You may even have to uninstall and reinstall Mcafee.


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I have Windows 7 x64 home edition, with service pack 1, on a Dell desktop. Windows updates have been failing for a long time now. The error code is 80070308. I have tried everything but can't seem to fix it. You're my last hope! Thanks!


A:windows updates are failing

In elevated command prompt run:

post results

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I get an error report when updates are requested saying "Microsoft Windows Installer 3.1" failed to install"

Could anyone please give me a fix for this?

A:Windows XP failing to get updates

Install It Manually

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It's been doing the updates or whatever when the computer shuts down. Then when I go to boot up the computer it does the second part of the update, it gets to 15% then says failure to configure windows updates reverting changes, reboots and then I can log in to the computer. Every time I shuts down and boots up.

The updates that fail are,

Security Update for Windows 7 for x64-based Systems (KB2705219)
Security Update for Windows 7 for x64-based Systems (KB2706045)
Update for Windows 7 for x64-based Systems (KB2647753)
Update for Windows 7 for x64-based Systems (KB2729094)
Update for Windows 7 for x64-based Systems (KB2732487)
Update for Windows 7 for x64-based Systems (KB2732500)

I can also go into the event viewer if you need to me link the details XML view.
They also all show up as system error
Event ID: 20
Task Category: Windows Update Agent

If can help me get these updates to work that will be great.

A:Same 6 windows updates keep failing.


Have you tried with system restore .
You can restore your system to the point it was working fine , and later can proceed with the updates.


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I'm not sure what more to say than what the title says and what is shown in the images. Can anyone help me get my updates working right?

Also went to CMD as admin and ran sfc /scannow and it said no integrity violations.

A:Windows 7 updates Failing

Try going directly to Microsoft, and the Windows Update page then try to install the updates manually.

Also on your second screen shot, If you click on the "View Detailed Information" it may lead you to the problem / solution.


This might even help, Fix the problem with Microsoft Windows Update that is not working

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I've been trying to download windows updates and all I get is "Downloading Updates" with 0 kb, 0% downloading forever. There is no error message. What could be blocking this? I realize there are probably a million different answers, but if you could point me in a general direction, I'd be grateful.

A:Windows updates failing

For how long there has been some times I have let the update sit for several hours to complete. Once or twice over night.

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I am have windows 8.1 64. I have tried

From Start, search for cmd
Select Command Prompt from the resultsAt the Command Prompt, type the following and then push Enter:

Ren %systemroot%\SoftwareDistribution SoftwareDistribution.bakWhen that command completes, type the following and then push Enter:

Ren %systemroot%\system32\catroot2 catroot2.bak
Close the Command Prompt window, and reboot your computer.

Open an elevated command prompt. To do this, right click the Windows button, and then select
Command Prompt (Admin). If you are prompted for an administrator password or for a confirmation, type the password, or click
Allow or Yes.Type the following command, and then press

DISM.exe /Online /Cleanup-image /Restorehealth

Note It might take several minutes for the command operation to be completed.

Type the following command and press

sfc /scannow

Note It might take several minutes for the command operation to be completed.

Close the command prompt, and then run
Windows Update again.
Non of these worked. What do I try now? Short of going back to factory reset.

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My Windows 8 machine has started to fail almost all updates from Windows updates.

I currently have this list of (important) updates that I cannot install:
* Windows8-RT-KB2855336-x64
* Windows8-RT-KB2862768-x64
* Windows8-RT-KB2862966-x64
* Windows8-RT-KB2871389-x64
* Windows8-RT-KB2871777-x64
* Windows8-RT-KB2876415-x64
* Windows8-RT-KB2879017-x64
* Windows8-RT-KB2883150-x64

Looking at the Windows Update history, I can see that the oldest one is the:
Cumulative Security Update for Internet Explorer 10 for Windows 8 for x64-based Systems (KB2846071)

It was first attempted to be installed in July - and since then a bunch of updates have failed (they have been attempted each day).

I have tried running the updates one by one, downloading them and installing them directly without using the Windows Update UI and I have tried the automatically Windows Update fix kit provided by Microsoft. None of this Works.

I have also tried to disable all non-MS services and startup items without luck, and also disabled all non-required MS services on top of that - still no luck.

The procedure is that the update is initialised, then starts installing, and at some point (usually around 50% in the progress bar), it completes and says "failed".

The error messages are useless - and does not provide any information about the real problem.

Oh, I also tried sfc /scannow - disabling Windows Defender etc.

Any ideas?

A:Windows updates keep failing

There are a few updates that pass - but they are mostly definition updates for Windows Defender.

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Hello all,

Having some issues with my Win 7 updating. I am getting error Code 8024200D from the Windows Update manager. Thus far, I have followed Microsoft's troubleshooting steps utilizing the IfixIt client, System Readiness Tool (This just wants to install the same Hotfix over and over), Checksum and the Automatic Troubleshooter. The Automatic troubleshooter indicates there are 2 errors it can't fix. With that said, none of the other "Microsoft Approved Scanners or Suggestions" find anything.


Specs: i7-5820k, Asus X99 Deluxe, Gskill Ripjaws 4 PC2400, SLI GTX 970 FTW+, Win 7 Pro 64bit



Edit, it seems some updates will install, but some updates with net framework and updates for win 7 fail.

A:Windows 7 Pro 64-Bit Updates Failing

Please follow the Windows Update Posting Instructions and post the requested data

If the file is too large (8MB compressed), remove the older CBSPersist cab files until the final file is below the limit - you can always post them separately after zipping them. (the forum doesn't allow the upload of bare CAB files, for a number of reasons)

Please also post the C:\Windows\windowsudpate.log file

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I am working on an Acer 5334-2598 for a friend. It's her kids' computer and she has been running several years without any kind of antivirus. I installed AVG Free, ran Malware Bytes on it, as well as Adware and autoruns. I've removed quite a bit of junk and viruses, but it will not install any updates to the OS from Microsoft. The computer is running Windows 7 Home Premium SP1. When I try to install updates, it gives me the unknown error code. Right now, everytime you turn off the computer, it tries to install 89 updates, which it never can do, because they always fail. Any help or ideas would be appreciated.

A:Windows 7 updates failing

In case I wasn't clear, I did run a whole computer scan with AVG. It found nearly 300 trojans, viruses and other malware, and successfully removed or contained them. Malware Bytes found several more PUPs (they were removed) and Adware found some annoying popups (also removed). I saved logs from Malware Bytes and Adware.

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It's been going on for a while now, and I thought that it would eventually fix itself; but it hasn't...
I have a whole load of updates that keep failing. Can anyone tell me whats wrong and/or how to fix it?
It's not all of the updates (as far as I can tell), but it is most of them.
Here is a print screen of some of the errors/update history:

I am using Windows7. If you need any more information please ask!

Thanks in advanced,


A:Windows Updates Keep Failing!?

Pleasefollow the WindowsUpdate Posting Instructions and post the requested data

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My computer is a Dell 8100 running Windows 7 Home Premium SP1. It has Windows Internet Exporer 9 version 9.0.8112.16421 Update 9.0.12(KB2761465)

There are five Windows updates that need to be installed,but every time I try to install them, they fail. (list attached). One of the updats is listed as "Windows Internet Explorer 9 for windows 7 x64-based Systems". I do not know why it is listed since that is what is installed already.
I've tried to install one update at a time, a couple succeed, but when i reboot, the updates show as loading, but they never do. After a reboot, all five are back as needed to be insatlled.

I ran through all the troublshooting MS recommends. Nothing seems to be working. I disables Norton IS, but that did not help either. I broused through this site , tried a couple of things but nothing helped.

Any suggestions would be appreciated.

A:Windows Updates keep failing

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I have 5 windows updates that fail every time I try to install them. They are: KB977863, KB972270, KB978251, KB976264, KB979306. It says error code: 800B0100. I've run the system update readiness tool but it still doesn't work. Any suggestions? Thanks

A:Windows Updates failing

If your trying to use the Windows Update that's built into the system, try going to the microsoft.com page where the update is at and installing them from there. It's worked for me in the past.

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Hi there
Since we fixed a virus issue (with the help of Bleeping Computer) Windows updates have failed to install.  Could someone advise on how we could fix this?

A:Windows updates failing

Welcome to Bleeping Computer.
You only have the one post here.  How did Bleeping Computer help you?
What programs were run?
Are you receiving an error message when a update fails?
If you are, please post the exact message.

Read other 2 answers

Hi to all,

Yet another windows update problem. There are 6 updates that will just not complete. Others have been succesful. I have ran the SURT both in February and the latest version from the MS site. This latest KB947821 version installed, it says with no problems. Last months version had problems and would not install. Ran SFC as administrator and although producing CBS.log says that it found no configuration problems. This has been bugging me for a couple of months now and these few updates just do not want to know. Attached are some sniping tool shots and the CBS.log file. Any forthcoming help much appreciated.

Attachment 310025 Failure showing 8024200D error

Attachment 310026 This shows an older shot of updates, some succesful

Attachment 310027 SFC screen grab

Attachment 310028 Latest failure shot

Attachment 310029 CBS log

A:Windows 7 only certain updates keep failing

Please run the CheckSUR tool and upload the CheckSUR.log file - there are indications of potential registry-related problems in the background CBS data.

Please download and save the CheckSUR tool from http://support.microsoft.com/kb/947821
(you'll need to look in the details for Windows 7, downloading from the Microsoft Download Center)

Run it - The tool can take anywhere from 5 mins to a couple of hours to run (or 'Install') depending on how much it has to do, and may exit silently - it may appear to freeze for most of that time, but be patient.
The result is logged in the C:\Windows\Logs\CBS\CheckSUR.log file - and an archive …\checksur.persist.log file

Then zip the CheckSUR.log and upload it to your reply.

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I have the same problem as Bizarro, but I did not merge any files. I reformatted my husbands laptop, reinstalled WinXP Pro w/SP 2, installed Norton Antivirus 7, then did all the Windows update. I have the same list of "failed to install" updates as Bizarro posted. I have tried installing with Norton turned off, Norton turned on, but no difference; they will not install.
Thoughts? Ideas?


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I tried to install office12 and that failed so i tried to install windows update but I got error code 8007000B. I went to the command prompt and tried to clear it with
by typing fsutil resource setautorestrat true C:\ and that didn't work. someone please help!!


A:Help With Windows Updates Failing

Did you run as administrator the command prompt before typing "fsutil resource setautorestrat true C:\" ?

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Hi there,This is a problem on a Sony Vaio Laptop with 512MB RAM running on XP Home SP3.Basically I reviewed the update history on the Microsoft Windows Update site and found that 2 updates are constantly failing to install for some reason.The first one is:Microsoft .NET Framework 3.5 SP1 & .Net Framework 3.5 Family Update for .NET versions 2.0 through 3.5 (KB951847) x86This has been trying to update since the 11th of August without success.The second one is:Microsoft .NET Framework 1.1 SP1 Security Update for Windows 2000, Windows XP, Windows Vista, Windows Server 2008, Windows 7, and Windows Server 2008 RC2 (KB953297).This has been trying to update since the 15th October without success.On clicking the failure icon it just reports the error as:Installation FailureError Code: 0x643I'm assuming this is a pretty generic error code which won't help much! I understand from a few Google searches that a lot of people have had this problem in one form or another, but there are a variety of solutions and i'm not sure which one to try as I don't want to break anything!Can anybody point me in the right direction here, I can provide as much information as you require.I'm trying to solve this because i've been recieving a BSOD on the laptop at random times, and i'm wondering if this is the cause, so eliminating this problem would be of great help!Thanks in advance for any help!

A:Windows Updates Failing

Posting the content of the error message reflected on the BSOD...would probably be more effective...than assuming that you know what one of the causes may be, IMO.If you have any doubt about what is important, take a look at http://www.bleepingcomputer.com/forums/t/283411/virus-computer-locked-need-help-please/.Louis

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I'm having trouble installing updates on a fresh install of Windows 7 Professional SP1 (x64). Could you please help me fix it?
Step1: System Update Readiness Tool (SURT)

When running the SURT, it asks me if I want to install the following Windows software update?
Hotfix for Windows (KB947821)

It successfully installs the hot-fix.

Step 2: SFC Scan

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Windows\system32>sfc /scannow

Beginning system scan. This process will take some time.

Beginning verification phase of system scan.
Verification 100% complete.
Windows Resource Protection found corrupt files but was unable to fix some of th
Details are included in the CBS.Log windir\Logs\CBS\CBS.log. For example


Step 3: Windows Update Error Codes

Code 800B0100

Internet Explorer 11 for Windows 7 for x64-based Systems
Code 9C59

Code 8024200D

Step 4: Log Collection

The maximum file size for ZIP files is 8MB but my CBS.zip is 66.9MB

A:Windows updates are failing

Delete the older CBSPersist logs until the zip file is below the limit - or upload the complete file to a fileshare service (preferably DropBox or OneDrive) and post a link.

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Helping my Dad with his laptop. He has a problem with the same 12 updates which keep failing. It takes about 8 hours to load them and then it says that they have failed and this keeps happening. I was wondering if anyone could help with this?

A:Windows updates keep failing

He has had the following errors come up with this problem:

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I just finished a virus removal for a co-worker and am now getting errors trying to install the updates that are available. The main one which I would like to get is IE11. I keep getting the error codes: 0x8007371B and 9C57. I have tried every tool and fix-it solution from Microsoft that I could find as well as installing the updates manually, but they always fail. Please help, thanks! My CBS folder was like 30MB zipped, so here's the link to it on my onedrive: https://onedrive.live.com/redir?resi...3C987256%21925

A:Windows 7 x64 Updates Keep Failing

Download and install Windows Repair (All In One)
Run all the tests and reboot afterwards. Then try again.

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The same Windows 7 updates keep failing.

I have placed a more complete screenshot here:

Any help or advice will be much appreciated


A:Windows Updates Keep Failing

Hello GMS Group, and welcome to Seven Forums.

Could you post back with what the exact full error message? This will better help us to help you.

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I have a several year old HP Laptop. A few months ago windows updates started to fail when computer restarted and tried to reconfigure itself with the updates. I would get a message saying it was reverting to old configuration.

I used system recovery to restore system to factory configuration. It was successful. It later tried to install over 100 windows updates. It then failed as stated above.

The only anomaly is a message about primary battery needs to be replaced. I have attempted all the updates with the power supply plugged into the computer.

Any suggestions for successfully installing windows updates?

A:Windows 7 Updates Failing

Hello baron100, Welcome to TSF.

It would help us greatly if you could give us the model, and perhaps an accurate age, of your HP Laptop.
I found have numerous occasions where Windows Updates fail. (I am using a HP Pavilion dv7 Laptop 9 that's months old with Windows? 7 Home Premium.)
My personal solution was to continue persistently with checking for Updates, until they eventually succeed. (I did them through "Windows Updates" via the Control Panel).

If you can't get the updates this way, could you please give us the 'Error Code' associated with the failure/s.
Did you install a completely new version of Windows?7, or was it an Upgrade?

Post back with the details.

Kind Regards,

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I have been trying to install Windows updates on one of our computers. However, everytime I try to install them, the updates fail. There are 36 updates. I have tried the following so far:

1. Installed every Microsoft Windows Updates Fix-its I could find (including re-installing the update agent)
2. Created a new administrator account, to run the updates from that account
3. From a cmd prompt: net stop wuauserv <enter>
rename c:\windows\SoftwareDistribution softwaredistribution.old <enter>
net start wuauserv <enter>
exit <enter>
4. Install updates individually. I did not try all 36 individually, but every one I did try failed.

None of the above has worked. The updates download with no problem, it is when they attempt to install that the difficulties happen. I receive various error codes: 8E5E03FB, 8E5E0147, 9C57. I have searched these codes online but have not found any solutions that have worked. I am hoping someone can help, because I have already spent way too much time on this one computer (it is one of 21 computers in a lab room, the others all work fine and all 21 have the exact same configuration and software installed).

A:Windows Updates failing

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So I have been unable to install any updates since July 2010, and have now racked up 28 important updates that will download but will not install. They appear to have installed, but during the restart it shows that the installation failed. I have looked around online for help, and found some people have had success with the HijackThis program. So I did a system scan, and the program told me to post the log here for someone who knows what they are looking at to help me. I have tried manually installing the updates as well, and that doesn't work either. Any help you can provide would be amazing. Thanks!
p.s. Below is the logfile that I got from the system scan in HijackThis.

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 4:14:53 PM, on 3/7/2011
Platform: Windows Vista SP2 (WinNT 6.00.1906)
MSIE: Internet Explorer v8.00 (8.00.6001.18904)
Boot mode: Normal

Running processes:
C:\Program Files\Norton Security Suite\Engine\\ccSvcHst.exe
C:\Program Files\DellTPad\Apoint.exe
C:\Program Files\Intel\Intel Matrix Storage Manager\IAAnotif.exe
C:\Program Files\Dell\MediaDirect\PCMService.exe... Read more

A:Windows Updates Failing

Hello and welcome to Bleeping ComputerWe apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine. If you are unable to create a log because your computer cannot start up successfully please provide detailed information about the Windows version you are using: What we in particular need to know is version, edition and if it is a 32bit or a 64bit system. [/b]If you are unsure about any of these caracteristics, just let us know and we'll help you figuring it out. Please also tell us if you have your Windows CD/DVD handy.Please include a clear description of the problems you're having, along with any steps you may have performed so far.Please refrain from running tools or applying updates other than those we suggest while we are cleaning up your computer. The reason for this is so we know what is going on with the machine at any time. Some programs can interfere with others and hamper the recovery process.Even if you have already provided information about y... Read more

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If I run Windows Update pretty much all installs fail. If I run them manually and individually some updates will succeed. Windows 7 SP1 fails either way - typically with either a transactional conflict or a "used a name reserved for something else" error message. I've run SURT several times and have followed the posting instructions.

Adding CBS log and screen shots here. Any help would be appreciated. Thanks.


Attachment 261004

Attachment 261005

Attachment 261006

Attachment 261007

Attachment 261008

A:Many but not all updates failing on Windows 64-bit

There are some rare errors in the CBS log - and no SFC results. I had to dig into the archived logs to find the following summary report...

Line 3787: 2013-03-22 16:34:39, Info CSI 0000030e [SR] Repairing 1 components
Line 3788: 2013-03-22 16:34:39, Info CSI 0000030f [SR] Beginning Verify and Repair transaction
Line 3791: 2013-03-22 16:34:39, Info CSI 00000311 [SR] Repairing corrupted file [ml:520{260},l:56{28}]"\??\C:\Windows\Help\mui\0409"\[l:22{11}]"diskmgt.CHM" from store
Line 3803: 2013-03-22 16:34:39, Info CSI 00000314 [SR] Repair complete
Both SFC and Checksur appear to have been run on 22/3, rather than today.

Some of the errors in the report make me think of a common error that is seen in MGADiag reports - so please post one.

Please follow this tutorial and post an MGADiag report - then we can see what the problem is.


Ignore errors produced when clicking on the Copy button - they simply mean that the tool could not create the backup files for some reason. The data is still copied to the clipboard for pasting to your response.

Please also download the Farbar Service Scanner from


Run it, and tick all the options, then click on the Scan button - copy and pas... Read more

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1. When updating Windows, I get "Some Updates not installed". Errors found: CODE 800B0100.
When I view update history when trying to install KB982536, I get the information - Microsoft.NET Framework 3.5 SP1, Windows Vista SP2 Failed.

2. I also get on Startup - "Error loading C:\users\.......\CNMSS" Specified module could not be found.
The ribbon at base of screen states "Run DLL"

Are these two problems connected?

Any help in curing these problems would be much appreciated.


A:Windows Updates - failing

Hello jldewooley,
Are you trying to install these from the Windows update page ?.
Try downloading and installing the stand alone service pack from here.

Download details: Microsoft .NET Framework 3.5 Service Pack 1, Windows Vista Service Pack 2, and Windows Server 2008 Service Pack 2 Update

Try this and post your results, good luck.

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here are the updates that keep failing
I hope someone has a fix for theses
thanks in advance

A:2 windows 7 updates keep failing


Have you tried to manually install the two updates (KB .... on Google)?

Otherwise you must first disable Windows Update.

Type msconfig and go into services by removing the checkmark to its entry, then you have to restart the pc.

After reboot:

Go to C/Windows/SoftwareDistribution/Download and delete the folder content.

Resume Windows Update (msconfig check back)
Restart your pc again and see if you can install updates.

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I've just started receiving a problem with not being able to install Windows updates. They seem to download ok, but I'm getting failing errors upon trying to install them.

The error codes I'm receiving are Code 800B0100, and Code 8024200D.

I've run scan now under the command prompt and did not receive any integrity issues.

I'm trying to attach the CBS.zip file to this thread, but all I end up with is a 404 server error, so I'm not sure what that's all about. At any rate, I'll keep trying to upload the file for someone more knowledgeable than me to take a look at, and hopefully, please help me out.

A:Windows Updates Failing/Not Installing

Ok, I realized that the CBS.zip file was too large to attach. I've deleted out some of the .cab files to get under the limit. Hopefully, this helps now. Attachment 337398

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Hi, i've trying to update my vista home premium for the past 3 - 4 days and they have all been failing.. Can u guys help me out.
I downloaded the files... even then, they still fail. it is irritating and exhausting.
the updates that have been failing are
Cumulative Security Update for ActiveX Killbits for Windows Vista (KB953839)
Cumulative Security Update for Internet Explorer 7 in Windows Vista (KB953838)
Update for Windows Vista (KB951618)
Security Update for Windows Vista (KB950974)
Security Update for Windows Vista (KB953733)
Update for Windows Vista (KB951072)
Update for Windows Vista (KB952287)

A:Windows Updates failing last 3 -4 days

Read through this and see if there is anything that you should be trying to solve your problem.

How to troubleshoot common Windows Update, Microsoft Update, and Windows Server Update Services installation issues

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Hi. troubleshooter states window 7 sp1 service pack is missing from acer laptop, tried everything, including burning sp1 iso onto dvd, failed to install. some type of corruption on laptop stopping sp1 and updates installing, Any ideas?

A:Windows updates failing to load.

Does the PC still have the factory install? If so that is the worst possible install of Win7 one can have, larded with bloatware and duplicate utilities which interfere with better versions built into Win7. That's why most tech enthusiasts won't even run such an install but instead Clean Reinstall - Factory OEM Windows 7.

Everything needed is in the blue link to get and keep a perfect install just like a million others have done without a single complaint.

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I have had several problems with my laptop since I bought it. The first one had continual blue screens and other issues and was replaced within a few weeks. The second had the same problems but by that point I had moved abroad to study and work and needed it to write documents for work and write my dissertation so there was no way I could send it away for weeks to get replaced again.

I have learned to live with the blue screens as I don't know how to fix it but so far hasn't lost me any data (the ones I most often get are BAD_POOL_CALLER and sometimes PAGE_FAULT_IN_NONPAGED_AREA and maybe others but I don't always notice before it disappears). Several months ago, though, my updates started failing. First it was a few at a time, then most of them but the occassional one would work, and now for the last few weeks (if not months) every single one has been failing. I used to try searching for the error codes but there were so many and I never got any straight answers on what to actually do so I'm hoping one of you kind souls can help me!

Many thanks in advance

A:Windows Update - all updates failing

If it's still under warranty I'd sure try to get this resolved by using the warranty. Here's some of the information I found by searching for your error messages.




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Windows 7 Ultimate x64 updates failing not sure what to do have not come across anything originally saw silverlight fail and recently microsoft security client which has resulted in it not running in system tray at times unless manually restarted. Any help appreciated.

A:Multiple Windows Updates Failing

Hello GroundedDreams and welcome to the forums

Can you follow these instructions to generate a MGADiag log for us please:

Windows Genuine and Activation Issue Posting Instructions


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I've read in other threads that people are having the same problem as me and I tried to do what was recommended to my computer but it hasn't worked. I have Windows Vista and have seen my computer is running a little slower than usual and I think it's Malware but I was also trying to install Windows updates but it had been failing. I tried running these lines:

regsvr32.exe c:\windows\system32\wuweb.dll
regsvr32.exe c:\windows\system32\wups2.dll
regsvr32.exe c:\windows\system32\wups.dll
regsvr32.exe c:\windows\system32\wucltui.dll
regsvr32.exe c:\windows\system32\wuaueng1.dll
regsvr32.exe c:\windows\system32\wuaueng.dll
regsvr32.exe c:\windows\system32\wuapi.dll

when I ran the first line I got a warning box starting out by saying: the module "regsvr32.exe c:\windows\system32\wuweb.dll" failed to load etc... It use to update perfectly fine but they have all failed recently. Please help thank you!

A:Downloading Windows Updates Failing

Welcome to TSG--

You should probably click the Report link in the lower right corner of you post and kindly ask a moderator to move this thread to the Vista forum---this forum is for Windows XP issues...

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Hi folks. I need help trying to figure out why the Windows updates are all failing. The problem started around mid October last Fall. The updates are set for automatic. I have also tried doing manual updates and no luck.

On shut down each night the computer downloads the updates successfully, then the computer prepares to shut down and it says "configuring updates" and shows a percentage of completion. Every single time, it gets to 16% then says "installation failed - reverting changes". It then shuts down and reboots and everything seems ok, until the next time I shut down the computer and it tries to install more updates. Rinse, lather, repeat.

They were working fine until last October. Since then the odd one shows "successful", but 99% "fail".

Hopefully someone can help me figure this out. Thanks.
The computer is approx. 18 months old:

- Gateway DX4840
- Intel(R) Core(TM) i5 CPU 650 @ 3.20GHz 6GB RAM 1TB HD 64-bit OS
- Windows 7 Professional - Service Pack 1
- WiFi internet connection

- Firefox browser
- Viper Anti-virus
- Windows Defender is turned ON
- Windows Firewall is ON

A:Windows updates are failing to install

Dear photogirl,
Here is an excellent and comprehensive article by Microsoft on trouble shooting your exact problem. Ten problems are listed and ten solutions are suggested. Unable to install updates in Windows Vista, Windows 7, Windows Server 2008 and Windows Server 2008 R2

First off (if you have not done so already) download and run the System Update Readiness Tool. Download : Description of the System Update Readiness Tool for Windows Vista, for Windows Server 2008, for Windows 7, and for Windows Server 2008 R2
That itself may set right the prob. at times.

Proceed to the next step if the prob. is unsolved, as suggested in the first link.

Best wishes,

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As the topic says, my windows updates have been failing for the last eight months and I'm about to give up and do a fresh reinstall.  I'm hoping someone will have a suggestion for me, since I'd rather NOT have to go through the hassel of reinstalling everything. I'm fairly technical, but I'm at a complete loss. This all started back on July 2012 super Tuesday where all the updates downloaded and failed to install.  With each successive month of released updates, the list of failed gets longer and longer, the only exception being that the MSSE updates seem to go through with no problem.I've googled the heck out of the error code, but none of the fixes I found worked. I've tried the built-in updates troubleshooter, but it lies to me, tells me it fixed the issues, but the updates fail all the same. I've tried manually downloading the updates from their KB articles, but individually they fail to install.I'd love to hear if anyone has experienced this or has any ideas.Thanks!
 W7_Fail_01.PNG   21.4KB
 W7_Fail_02.PNG   164.09KB

A:Windows Updates Failing for eight months

Hello and Welcome -
I've googled the heck out of the error code < < Please list the Error Code(s) given.
Is it always the same code or are there changes ?? Please list your Firewall(s) and Antivirus program(s)
Thank You -

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Hello! I am very sorry for my inactivity the last period for I had some exams. Well, My laptop ( Acer E5-573-37HY) had failed me! I have installed Windows 10 anniversary update which caused some minor issues with the system. First, The Intel HD Graphics Driver update ( available through windows update ) keeps failing when I try to install! I don't know why this happens. I roll back the driver from windows device manager but windows keeps installing the same update which fails to install.

A:Drivers updates keep failing windows 10

Hello, here some official steps:

"To temporarily prevent the driver from being reinstalled until a new driver fix is available, a troubleshooter is available that provides a user interface to hide and show Windows updates and drivers for Windows 10.

The following troubleshooter is available for download from the Microsoft Download Center:

Download the "Show or hide updates" troubleshooter package now."




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We have a Toshiba laptop that is set to automatically download and configure Windows updates. Being a busy mom, I'd noticed some issues with the updates in the last few months (it would go to a safe mode black screen after updates and then would start up fine once I shut down), but I never had time to really look into the issues.

Today, after realizing that the updates were actually failing, I researched a little and noticed that since May 2013, most updates have failed! Not all, but quite a bit.

The computer won't let me run the Microsoft troubleshoot FixIt program online, saying that it contained a virus and was deleted.

When I view the Windows Updates the error code it gives me after failing to update is 80070005.

I searched this forum and saw the April 2013 update issue but couldn't find an update in my history that matched that code.

What should I do? I'm not tech savvy, can you tell?!?

Thank you!

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