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Lenovo 50-70 Black Screen after Windows Update (8.1)

Q: Lenovo 50-70 Black Screen after Windows Update (8.1)

I'm very much a novice when it comes for tech stuff, so if I posted this in the wrong place/irritate people with my cluelessness, sorry.

This issue started when I was restarting my Lenovo Y50-70 laptop after a Windows 8.1 update about 2 weeks ago. I'm only getting a black screen after the Lenovo logo. Initially, there's no cursor, but it shows up after 5-6 hours. Otherwise, it's still a black screen. Ctrl-Alt-Del (or any other key combos) doesn't work. The only response I get at this stage is Sticky Keys.

I could get into Advanced Recovery Options using Shift-F8 once, and I tried to restore to an earlier point (I installed two new programs before the update). But the restore failed; I don't remember the exact error message, but it mentioned something about something being corrupt, and running chkdsk. That was the last time I was able to access the menu, and since then F5/F8 combos don't work. I tried Safe Mode before the restore, but it didn't do anything different either. The only thing I can do now is access the BIOS.

Again, I'm a novice when it comes to this stuff, so I'm not sure if there's anything from the BIOS I can try, or whether this is a hardware issue (because of the corrupt/chkdsk thing) or a software one. I don't have any installation media/recovery drives at hand, and I won't really have access to a computer where I can make one until August (I'm not at home). Any help is much appreciated though.

Preferred Solution: Lenovo 50-70 Black Screen after Windows Update (8.1)

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link http://downloadreimage.com/download.php. (This link will automatically start a download of Reimage that you can save to your computer.)

A: Lenovo 50-70 Black Screen after Windows Update (8.1)


Anything in this that helps you ? that does smell like the problem is your Graphics card.

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Hello, I recently bought a Lenovo z50-75. A few hours ago I wanted to update my bios. It was updating and suddenly the laptop restarted and there was just a black screen. I could hear the fans running, but the keyboard doesnt work because if I press Caps Lock the light won't turn on. I searched on google and there I found some solutions (with pressing keys, removing battery, etc.), but none seemed to work.I also found something about the CMOS battery. I opened my laptop but I couldn't seem to find it. What can I do now?  Best regards, Max

A:Lenovo Z50-75 bios update failed > black screen

Welcome to the Lenovo Community Max !
From viewing your model's Hardware Maintenance Manual there is a motherboard CMOS battery.  Unfortunately from the illustrations in the manual it would appear that the CMOS battery on the Z50-70 is soldered directly to the motherboard and can not be easily removed.  In that case try removing the main battery pack again and then press the power button for 60 seconds or longer.  Hopefully the CMOS battery will not be able to keep up with the power drain and will clear the CMOS.  Then reinstall the main battery pack and try powering it up. 
For your reference, here is a link to the Hardware Maintenance Manual......
If that doesn't resolve the problem then I recommend you contact Lenovo Support for additional warranty service.
Lenovo Support  -  Netherlands

Dutch 0900-654-654-0 or Email: (? 1 per gesprek)
9:00 - 18:00 Monday - Friday

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I updated my bios for the laptop and the laptop restarted and the screen was black but laptop was powered on. Also keyboard backlighting is on. I turned it off and then on hundreds of times and held the power button for 30 secs but still nothing.

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Hi.  I have got a Lenovo z50-75 notebook. I made a bios update yesterday, but it failed and when turn on the screen black. How I solve This problem? Solutions? Thanks for everybody. 

A:Lenovo z50-75 bios update failed, black screen

If you need to update your android mobile please check you internet speed, storage and update mb. Because if you internet speed is low your update will be failed.

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So on my computer, something strange happens when I uninstall UxStyle. It has broken my Windows install once and it has done it again. The first time, I kept on doing system restores to see what was the problem that made that black screen. After trial and error, I narrowed it down to UxStyle. So, I deleted Windows 8 and installed Windows 7, which is what I wanted in the first place. Now, I decided to triple-boot Windows 7 with Vista and 8.1, and it has succeeded. I reinstalled UxStyle thinking it was just a problem with my old Windows install, and then uninstalled it after a few days since I felt like the regular look was better. I rebooted Windows and the same effect happened.

So, I would like to know if I can get and replace those three patched DLLs with unpatched DLLs for Windows 8.1. Could I just change the broken ones to have .old next to them and then place the ones I get here there? Also, would sfc /scannow work?

A:UxStyle Black Flashing Post-Windows Update Black Screen

Hello lct01a, and welcome to Eight Forums.

A sfc /scannow will attempt to repair any modified or corrupted system files, so that would be a good first step.

SFC /SCANNOW Command - Run in Windows 8

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I recently got a Lenovo Y50 a couple months ago. I've been taking very good care of it, checking for viruses nearly every day and cleaning out everything daily as well, because I need this one to last because it will be my PC for college. But yesterday I booted her up and it showed the lenovo logo, then nothing. Black screen. No cursor or anything on the screen. Keyboard LEDs are on and caps lock and things can turn on and off. I've tried to restart multiple times, restored the system to 4 days ago, taking it off the charger and putting it on, I just don't know what's wrong. I don't know if safe mode will help but I have no idea how to get there on windows 8 anyways. Please and thank you )-:

A:Windows 8 OS won't boot, instant black screen, Lenovo Y50

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Please help! My mouse does not work properly, so I go to msconfig and check the "start up window with basic setting" (sth like that, the second choice on the 1st tab), then I restarted me computer.  After that, my computer show nth after the windows logo but my mouse pointer, the keyboard is not responding but my mouse does.  I cannot not boot up my computer using safe mode either. It turns out the same, black screen with a white pointer.  It's a windows 7 OS.  Can anyone save my computer?? 

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on 16/5/2016 i was playing with my flex laptop and at night i was downloading a game and after a while my laptop started lagging so i shuted it down and when i turned it on it shows preparing automatic repair under the lenovo logo and after that its black screen with a crusor please i need help i 've tried using a installation windows 10 disk, using the novo button nothing worked i need help please.

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To make a long story short, I've been asked to help fix a friends mom's U410 laptop which wasnt activiting Windows 8.1 properly (Was Windows 8 OOB). After struggling with the activation for a few hours, I backed up the data and decided to just run the Lenovo one key recovery. During the recovery process, the installation had failed. When I attemped to reboot, no Lenovo splash screen was loading - just a black screen (although i can hear the cooling fan start, and hear the harddrive spin up. I tried to access the boot menu thru the novo button, and nothing would load; still a black screen. After researching for a few more hours, I had found multiple threads about bios updates required to be able to access bios with windows 8, and other threads about gpus on these units booting to a second screen (which i did test, and the second monitor does indicate a signal). None of the solutions on those threads have given positive results.   Basically, I've run out of options and am looking for some suggestions. The only thing that shows up on the display at anytime is the small blue novo menu when the button is pressed (normal start up, bios setup, boot menu, system recovery - all of which just leave a black screen). Thanks.

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Hello sir, my brand new preinstall 4 months old lenovo laptop getting black screen after lenovo logo. Day before yesterday i treid to factory reset my lenovo laptop, after it almost completed and after loging with microsoft account i got an error that the account is already sign in and create local account. I create local account and when i put password. it struct on Welcome page. and when i try to force restart the laptop , now its getting some black page after lenovo logo. That black will be there for 20-30 minutes and then an error come and it goes to auto repair and then again it getting same problem, getting black screen after lenovo logo. Please sir, i need that laptop, for my work purpose. please give me some better solution , as soon as possible  Thank You,

A:Lenovo G50-30 : getting black screen after lenovo logo

Hi zoheb_syed , 
Welcome to the Community Forums. 
Doing factory reset would delete everything and repartitioned with new Windows on it just like out of the box . 
Lenovo splash screen is a good sign that power goes in the computer and the devices required for a working machine.
For as long as you back up your files , try doing the Lenovo Restore using the Novo key (no.2 page 9).
Just turn off the pc and use the Novo button to turn it on . Novo menu would give the System Recovery 
Soon as done , create a local account and proceed. 
If it goes to a black screen during the process , I recommend you call in tech support for repair.
Most likely there would be a problem with the GPU since rendering on Windows failed.
You can also check the display on any external monitor to see if the display would work externally to isolate LCD or cable issue .  
If the computer finish up with the restoration then run Lenovo diagnostics. 
Tech support can give you repair options or if BIOS update is neccessary . 
Best check on your warranty for the type of repair service you would expect (either sending to depot or Onsite repair)
Considering the turn around time of the repair , which I know that you need it on a daily basis for work  Try above step and let us see how it works.
Hope this helped you get things done on your issue.

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Hello folks,  I seem to be having some issue with installing Windows 10. I found the Lenovo Upgrade Checklist and followed the steps point for point. (https://support.lenovo.com/gb/en/solutions/ht104203) After downloading the update, it requested a restart and booted up into the update screen. The update got to around 20% and restarted as noted on the update screen.  Once again I'm presented with the Lenovo boot screen but this time it doesn't seem to be progressing, nothing has changed for the last 50 minutes and counting. What was other people's experience through the upgrade? Should I be prepared for a longer wait or is this abnormal to the process? Thanks for taking the time to read! 

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I just bought this laptop for about 1 month, the laptop work fine before. But after...I don't know maybe after the windows update, the driver make the screen flickering and some dots appear on the screen, sometimes the screen lagging and went black. I'm pretty sure it's because of the driver because if I disable it, everything is fine,but that is just a temporary fix, every games is unplayable when I disable the driver. I tried to reinstall it using driver from Intel, Windows, Lenovo but none of them work(newest)

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After windows update my screen appeared to freeze so I switched off and restarted only to get a completely blank black screen with a small dash symbol in top lefthand corner.
What can I do to recover my PC. Can't perform any actions via the screen and don't know what keys to use to access menu etc. please help.

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Hey there,

Heres a little back story just in case any of this matters... I recently purchased an Alienware m11x from a friend. It was in good condition and was running fine, another friend asked if he could install Ubuntu on it, he re-partitioned the drive one half windows 7 and the other half Ubuntu... no problems there was working fine. After about a week I decided I wanted get rid of Ubuntu, I attempted to un-partition the drive and get rid of Ubuntu... in the process I was left with a error.

Next I got a copy of Windows 8 which my college provides and put it on a USB and booted the computer from there and had windows 8 running.... Everything worked fine until I restarted the computer, after restart I would get stuck in a black screen where my mouse pointer was the only thing visible... I've attempted so many things and nothing has been working, I'm not the best with computers but I'm learning...

Does anyone know how I can start fresh with windows and avoid the black screen, and maybe eventually re-install the original Alienware software???

If you could respond soon that would be great, if I solved this problem I would be beyond happy!


A:Windows 8.1 update.... black screen

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After updating the OEM installed Vista to Windows 10 the laptop worked perfectly fine for about a month.  The recent Win10 updates came down and the machine wanted to do a reboot from which it never came back up. All I see is black screen. I tried to boot from DVD and USB Stick nothing works. The laptop recognizes the USB stick as a San Disk though. The BIOS startup screen comes up and I was able to navigate to the boot devices and boot order options.  Even after choosing the boot from DVD or USB disk drive option and disabling all other boot devices won't boot from anything at all. There is no option called 'Secure Boot' in the bios settings to disable.  Not sure what to do at this point. Please help!!!!

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Since I updated my Windows 7 64-bit PC, it only shows a Black Screen after the Splash Screen. I only got it away by uninstalling the driver of my AMD Radeon HD 7950 graphics card but when I install the most recent version, the black screen reappears. But I need a graphics driver! I already uninstalled all the Windows patches without any success. Unfortunately, the restore point function in the OS was somehow deactivated, so I can't restore it.
The only thing left of the update is the Microsoft Office SP1. But this is just an application. It surely can't effect the video output before login, can it?

A:Black Screen after Windows Update

I had the same problem with some computers at work. It sounds like it is a problem with windows update not being able to update some drivers. I unplugged all the hardware (Mouse, keyboard, monitor, etc) and booted the computer. After a minute or two, plug everything back in and see if it booted.

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Alright so I really don't know a whole bunch about computers. I have an Alienware m17x R3 that had windows 7 but updated to the free Windows 10. After the update my computer loads up until right before login with no cursor and a blinking underscore or dash. I have the windows 7 disk that came with my computer and tried to do a clean install but after its done the computer restarts and goes back into the black screen with no cursor. I can't get into safe mode and really don't know what to do.

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I was doing a update. I'm not too sure what was in the update, I think something having to do with a major essentials update and I think a minor update having to do with the video card. The update ended up failing and asked me to restart the computer. I did so and now my desktop is completely black. I can't see anything other than the cursor. I can move the cursor but nothing else. I tried hitting CTR+ALT+DEL to start up task manager but nothing happens. I restart and it recommends me to do launch repair but that also ends up failing as well. After that is finished, nothing is fixed and I'm still at a black screen. I don't know what caused this black screen nor do I know how to fix. Are there any good PC/tech message boards where someone can help me with this problem?

A:Black screen after Windows update?

did you turn the power off during the update? Windows Update or Standalone update?

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Yikes a clean Windows install on my P70 is turning out to be an adventure. Everything was going fine until the the Windows anniversary update and now when Windows boots up the 4K 17" laptop display is completely black (blank). Anyone know how I can ressolve this? If I plug in an external monitor into the HDMI port I see the laptop output on the external monitor but the laptop's LCD display is completely black. It does not even let me change the resolution of the laptop display as it just shows the laptop resolution as 640X480 and even that is greyed out. It seems Windows is completely incapable of recognizing the Laptop's 17" display.

A:P70: Help - Black screen after Windows Update of C...

Look at your BIOS settings.  If set for hybrid graphics, try discreet.  Or vice-versa. Try reinstalling again. 

______________________________________________P70, Xeon 1505 CPU, 64 GB ECC RAM 2 x PCIe NVMe 512 GB Drives, 1 TB HDD, DVD-RW, 4 K Display, NVIDIA Quadro M4000W700 model 2757-CTO (8 GB RAM, Crucial MX-100 SSD + Hitachi TravelStar 1 TB 7200 RPM Drives, Bluray R/W, NVIDIA Quadro FX3700M, WUXGA); Windows 7 Ultimate SP-1, W700 Mini-Dock

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A customer asked me to upgrade three PCs from XP to win7. I purchased three windows 7 pro licenses.
The machines are Asus P4 3Ghz with 1 or 2 Gb RAM, 160Gb hard drives and PCI-E Radeon X550 SE DVI/VGA 256Mb graphics cards.
The first one has 2Gb RAM, installed without a problem and is running well.
I've installed win7 three times on the second one which has 1Gb RAM and each time hit the same black screen issue.
Win7 installs correctly. The first time, I installed Office 2007, printers and other applications, checked all was well and left it for the users. I did not apply any windows updates as I expected them to run automatically. (Same with the first machine which did not have a problem)
They rang the next day to say they had a black screen on the second PC.
When I looked at it I found it would switch on, but after the BIOS - nothing, no disk activity. The caps lock led would go on and off with the key, but Ctrl-Alt-Del immediately restarted the machine. F8 had no effect. BIOS access is fine.
I ran memtest and a disk test but found no problems.
I restarted with the win7 disk startup repair and tried going back to checkpoints. It was clear from the checkpoints that windows updates had happened overnight.
However, despite going back to each checkpoint up to the first one, prior to any updates, I was still unable to start windows. The restores gave me 0x8000fff failures and the message "a patch is preventing the system from starting - system restore error 0x490"
Next I replaced ... Read more

A:black screen after windows 7 update

Being as you cannot access windows you will need to do a full format, you have damaged files or registry items.  This happens at times when upgrading from XP or lower to 7, not sure of the cause it could be the lack of ram on that machine.  I have had problems on a few with only 1 gig!

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Welcome all, first post, been lurking for a while. I need some advice now.

My problem started yesterday, woke up in the morning and woke up my computer - it ran for about 20 seconds and then locked up. Keyboard or mouse input did nothing, so I hard restarted. The system tried to run a disk check on reboot, which I skipped, but then booted to the infamous Black Screen of Death, all I had was a mouse cursor. I was able to get the sticky keys screen to pop up, but nothing else; I was unable to bring up Task Manager, System Properties, or any windows.

Rebooting and letting the disk check run found some errors, corrected them, but did not solve the black screen problem.

Booting into Safe Mode produced the exact same problem.

Booting to the Windows CD and running repair did not solve the problem, performing a system restore also did not solve the problem (last system restore point was at a critical system update on the 12th, the system had not been shut down since then).

With no other options I formatted the drive and reinstalled Windows. Everything went fine and by yesterday afternoon I had a nice new install of Windows. Woke up this morning and the system was still fine, Windows Update popped up saying a restart was needed to finish a critical system update. Since the OS install was less than a day old, I didn't think anything of it. The system went down, installed the update, on reboot Windows ran through a disk check, found and corrected errors, rebooted again, and th... Read more

A:Black Screen On Boot After Windows Update

First, please run these bootable hardware diagnostics:

H/W Diagnostics:
Please start by running these bootable hardware diagnostics:
Memory Diagnostics (read the details at the link)
HD Diagnostic (read the details at the link)

Also, please let us know how you installed drivers after installing Windows.
If it wasn't the latest drivers from the manufacturer's website, then it's probably caused by an older driver.
Please let us know the exact make and model of the motherboard
Also, please let us know the exact make and model of any other hardware that was installed on the system.

Usually you can fix this by downloading the latest drivers from the manufacturer's website (not from the PC manufacturer or Microsoft) and installing them PRIOR to visiting Windows Update.

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I did a fresh install of windows 7 multiple times and on different drives. Every installation has given me a frozen black screen with a white bar at login after the first batch of updates. Occasionally the computer will make it into windows but will soon after freeze.

Things I have tried:
Reinstalling windows 7 fresh multiple times on different drives
Clean boot running only microsoft items
Ran Memtest for 4 passes (0 errors)
Note: Safe mode runs perfectly, no issues

Attachment 269544

A:Black screen/lockup after windows 7 update

Please use this tool to update your profile specs

And then use this tool to post all the files here

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Hello, please forgive me if this is in the wrong thread.

I have a Sony Vaio VPCEB23FM and my issue is that my computer loads to a black screen with just the cursor. This first happened when I left my laptop on over night and I believe Windows did an automatic update and rebooted to the black screen. I have tried restoring to a point before the Windows update but I got an error:

System Restore failed to extract the file
(D:\Windows\assembly\GAC\Microsoft.DirectX.AudioVideoPlayback\1.0.2902.0__31b from the restore point.
An unspecified error occurred during system Restore. (0x80070003)

Clicking on the black screen with the mouse and pressing of any buttons does absolutely nothing so I can't open the task manager. Last Known Good Configuration brings me to the same screen. I have tried booting in to safe mode and reach the same black screen with the cursor. I have also tried enabling low resolution video which also brought me to the same screen.

I have tried to provide any useful information that I can think of. If I have left anything out that might help find a solution please let me know. Thank you for reading over this issue, any help will mean a lot to me.

A:Black Screen with Cursor after Windows 7 Update


I would suggest you follow this tutorial and run a Startup repair

Also this tutorial might be of help:




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Hello!I'll start from the beginning.Last night when i was shutting down my computer, it installed a windows update.I wake up the next morning and when boot up my computer it is a black screen however i can see my cursor. I noticed that my explorer.exe was not in the task manager process list so i launch it doing file -> new task -> explorer.exe but it just crashed afterwardsWhat i can do:-Alt+Ctrl+Del-Open up task managerI have tried:-Running Malwarebytes and SUPERantispyware to remove malware and it did detect malware but nothing happened-Going into my Registry and deleting iexplorer under Image File Execution Options (explorer.exe was not present)-Doing Sfc /SCANNOW-Making sure explorer.exe is the only thing in the shell-Using Shellexview (something like that)-Safe mode several timesWhen i press f8 when booting-I cannot do a system restore because there are no restore points-Nothing is wrong with the memory-The repair option is uselessWhat i cannot do-Use a disc since i dont have a disc drive -I cannot use a windows 7 ISO to use the repair option-When installing windows 7 for usb, the installer doesnt show up
I have a 3 month old computer
I am trying to avoid losing all my data but worst case scenario i might have to. Please help

A:Black Screen of Death after windows update

Black screen issues are difficult to solve.  You can spend weeks trying to fix them, only to find that nothing works.
At work we finally gave up on trying to fix them.  Now we attempt a System Restore point - and if that doesn't work we'll wipe the hard drive and reinstall Windows.
You've got several choices here:
- try to work on it
- backup your data (either by running a bootable disk, or by slaving your hard drive to another computer).
- wiping the OS and starting over.
IMO, the easiest thing here would be to backup your data and then wipe and reinstall Windows
I'd suggest that you obtain recovery media from the PC Manufacturer.
Most manufacturer's will provide compatible USB media for systems that came without a DVD drive.

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I finally received my lenovo x1 yoga w OLED screen after 2.5 months of continued shipping delays.After playing with it for a few hours, my computer downloaded and installed a windows update. I then closed my laptop overnight. Upon opening in the morning, the computer will not display anything on the OLED screen. The computer will turn on and boot normally. I can log in w my fingerprint, I can talk to Cortana, but no image appears. I plugged in an external monitor via HDMI and it had a picture. I then rolled back the windows update. After doing this, the OLED screen still does not display an image, nor will my computer detect an external monitor.Tech support is completely useless. Since this happened after an update and while the computer was in sleep mode, I am assuming this is a software issue and not a hardware issue. I cannot log into safe mode due to not having a functioning screen.Does anyone have any idea as to what is going on? I am completely fed up with Lenovo after this 3 month experience. And would strongly discourage anyone from buying a lenovo product, especially this X1 yoga.  

A:X1 Yoga After Windows Update only Black Screen

Hello and welcome,
Can you get to BIOS?  This sounds familiar, but the issue should have been resolved at the Microsoft end by now.  Have a look at this bulletin:
That was a very long time to wait for you X1Y   I ordered one a few days ago and it shipped in 7 days - but it wasn't the OLED model.  I understand the OLED screen is stunning.  (IMHO I wouldn't blame Lenovo for problems caused by Microsoft's forced updates...)

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Help, I windows 8.1 installed an update on its own and when it restarted I can see only a black screen with a cursor flashin time to time, and i get black screen in safe mode as well ..here is what a tried and didn't work :
-safe mode(giving black screen too)
-Restore point(saying impossible to restore)
-fix with a windows 8 cd (some error )
-runing cmd through the recovery tools and tried different commands but nothing worked (sfc/scannow, bcdedit /delete value safeboot)
-run through vga card too but same probleme,
my pc is hp probook 470 with switchable graphic cards intel 4000 and amd hd 8750

A:windows 8.1 black screen after installing an update

Hello shafi19,

Your issue sounded exactly like mine. Even to the point of me, also, using the same fixes. (save the VGA try)

Good news! I got my computer back up & running by finally getting the System Restore to work.

For reference let me explain my whole situation in 2 parts. 1) ISSUE & 2) RESOLUTION


Last night I saw I had two updates from Windows Update. A "Security Update for Windows 8.1 for x64-based Systems (KB2964757) without KB2919355)" AND "Windows 8.1 Update for x64-based Systems (KB2919355)"
(see pic)

*EDIT* Also I notice now one updates says without the other? Never seen something like this, so maybe this was my issue???
I downloaded the updates, started installing, & went to bed. This morning I started my laptop up and it finished installing the update. I was able to log in and it loaded (seemed slow). ONCE LOADED it only showed a black screen with a working pointer/cursor.

I was able to access Ctrl + Alt + Delete, the Task Manager, & eventually restarted my laptop. Hoping a restart would fix it & eventually hoping to access the advanced controls from the boot screen.

This being my 1st issue with Windows 8, it took me 30 minuets to just figure out to use F9 to access my Advanced Startup Options.

Tried to restart using safe mode with & without networking. But everytime it kept showing the black screen. Just like shafi19, mentioned.

Anyhoo, jumping ahead of all my errors I'll focus on my eventual solutio... Read more

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windows did an update now every time i start up my computer i get a black screen i can get taskm working and i can get programs to work, thats how im asking this now. how do i fix this? also there is no task bar.

A:black screen on start up after windows 7 update

So you get logon? But no deskopt at all, all is black? Any text cursor? if so, is it blinking?

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Hey everyone. Today I installed a new update for Windows 10 and after that the screen just stayed black. I suppose the update finished because my fingerprint reader was working and I was also able to change the volume wirh the keyboard and I also heard the notification sound. So I probably was signed in. So I restarted my laptop but It got stuck in the black screen with the red Lenovo label. But I was able to sign in (I suppose).  I am not even able tonstart the safe mode.  Every help is appreciated. Thanks!

A:X1 Yoga After Windows Update only Black Screen

Please have a look at this bulletin:  https://support.lenovo.com/us/en/solutions/ht501760

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Well, I have mixed emotions posting back here on TSG. I would have liked to have done it for a happier reason. I've been gone for a while (no computer problems lol) but I hate to return by mentioning that I have a problem with my trusty old Dell. And to make matters worse, this is my 1,666th post.

Anyways, I was playing The Sims 2 and all of a sudden, out of the blue, the screen goes completely black. The little green monitor light starts blinking (like it does when you leave the monitor on) and the computer is running but the hard drive activity light isn't attempting to do anything.

CTRL+ALT+DEL does nothing to help, and so I have to do a hard shutoff and reboot.

I reboot, expecting an error message saying that my system recovered from a serious error, blah blah blah. Nothing.

No error message. No crash logs in Event Viewer. No minidumps. No error logs for my game. Nothing.

The computer acts as if nothing just happened!


I was browsing for the fun of it through C:\WINDOWS just to see if I could dig up any dirt. It says the C:\WINDOWS directory was modified at 11:15pm, the time of my crash! There had to be something there that might be able to explain what just happened.

I rearrange my icons by modified date, and sure enough, the only things modified at the time of my crash were related to Windows Update.

If these Windows Update files were modified exactly at the time of the crash, Windows Update surely must have something to do with it. Wel... Read more

A:From gaming to black screen = Windows Update?!?

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Hello. So I restarted my computer one day and Windows 10 started installing an update. Unfortunately, once it said it was at 100%, it loaded for a tiny bit more and froze. Everytime I booted, it would try to load the update then freeze, so I reset my PC. Worked great until I restarted and now it doesnt even start to load the update, it just goes straight from the BIOS to a black screen so I cant even get to reset the pc or boot in safe mode (F8 doesnt work).

Mobo: ASrock z77 Extreme5 P2.90
CPU: i5 2500k @ 3.3ghz
Memory: 8 gb ddr3
GPU: Powercolor Radeon 7850

So yeah... what do I do?

A:New Windows 10 Update gives black screen on boot.

How long did you wait after the 100% was displayed?

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Black screen, been through all HP support steps, PC power light comes on and  stays on but adjacent orange lights goes out after few seconds. no image on screen, F10 etc steps no reaction - probably not able to receive keyboard instructions. Please help, lots of valuable files only partially backed up. Any suggestions gratefully received. Thanks!

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I have an old IBM PC running Windows XP pro. The system has been "challenged" for months and I turned the thing off in January and gave up. I'm back at it now and trying to get it figured out.
First and foremost, when I boot up, the screen turns black before the windows log-in comes on. I have to force the machine to turn off and after several restarts, I can get on.

When I try to update windows, it goes to the internet and says the site isn't available....grrr. So I can't update windows. I have servicepack 3.

And lastly, at times the CPU starts "screaming" and when I go to task manager there's an SVGhost file that is using tons of memory.

Tech Support Guy System Info Utility version
OS Version: Microsoft Windows XP Professional, Service Pack 3, 32 bit
Processor: Intel(R) Pentium(R) 4 CPU 3.00GHz, x86 Family 15 Model 4 Stepping 1
Processor Count: 2
RAM: 2550 Mb
Graphics Card: Intel(R) 82865G Graphics Controller, 96 Mb
Hard Drives: C: Total - 34451 MB, Free - 8355 MB;
Motherboard: Intel, D865GKD, ,
Antivirus: ESET Smart Security 4.2, Updated: Yes, On-Demand Scanner: Enabled
I ran Hijackthis and my file is attached.
Thanks for any help you can give me!

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After yesterday update of Widows 10( ver.1067) I've got the following situation:After PC reboot I can see Window label  (sign) .... downloading ..... and black screen..... I tried to launch boot USB drive with Windows recovery tool. It doesn't work for me - I can't go back to last Windows version.Recovery mode doesn't work. How to remove this update from PC? Could you advise, how to fix this issue? P.S. According to Internet and Google -  the problem was with SSD boot disk + video card.  How to enter Safe mode after reboot for Windows 10 to fix problem? 

A:Black screen after Windows 10 Update (ver 1067)

Hi Once unit is powered on hold down the Shift key & F8 that should take you to safe mode option.

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I have a HP Z1 All-In-One Workstation with a second monitor attached.  I upgraded to Windows 10 a few months ago and worked fine.  Then, Windows 10 just updated which caused the main Z1 screen to black out on start up. The second monitor attached still works fine.  Does anyone have any suggestions on how to fix?

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Good day to you all.
I had a problem with my emachine laptop. It is started when i install the updates of windows 7. My laptop just show me a blackscreen after the emachine loading logo. i tried browsing some remedy to this but I didn't able to find one that can solve it.
Please help me with this one. I am so frustrated. any solution to this?

A:Emachine black screen after windows 7 update

Hello bagetzako and Welcome - Can you give us some idea of how long you have had this problem ??Is this just from the latest updates, or have you had this for a few months ?Is your Internet connection always good, or have you had any problems logging on ? Please download Farbar Service Scanner to desktop and run it on the computer with the issue.Make sure the following options are checked:Internet ServicesWindows FirewallSystem RestoreSecurity CenterWindows UpdatePress "Scan".It will create a log (FSS.txt) in the same directory the tool is run.Please copy and paste the log to your reply.  This may give us some idea of where the problem is - Thank You - 

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After updating my Yoga 900 Windows to 1607,When I power on the system, 3/4 of the screen is black!! I had to plug in my external monitor so the screen appears fully (4/4).

What should I do ?

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First of all, sorry for another new thread. I didn't see a general one for installation issues or one that fits my problem.

So, I started trying to update 8 to 8.1 from Windows Store. It went ok there, rebooted, installed and it got somewhat stuck around 83% during "applying PC settings" (don't know if it's exactly that in english, since mine is in portuguese). A few minutes later, black screen and after a few more minutes, it rebooted and went to the boot screen (Windows logo). However, it never got past that. Eventually, after many reboots, it restored to 8.0. I tried two times in a row and always the same problem.

Is there any solution?

A:Windows 8.1 update - Black Screen and then stuck on boot

As a pre-check before your next attempt, make sure all Windows Updates are current and confirm there is no inherent corruption to your current 8.0 installation by following the steps in this tutorial:

DISM - Fixing Component Store Corruption in Windows 8

Good luck.

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I get a black screen after getting the windows 10 anniversary update. I log in and use it for a few minutes then the screen goes black. After a minute of black screen it turns off. How do I fix this?

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Hi Guys

I have a problem that I cant seem to solve I have tried everything that I have found online to solve this problem. Right after I install the latest Nvidia Drivers for my laptop my screen goes BLACK after the windows logo when I reboot.

My Specs:
Windows 10 Home 64Bit (Fresh/Clean Installation)
Acer Aspire E 15 (E5-572G)

Things that I have tried already without any success:

Install older versions of the driver
Download drivers from different websites
I dont seem to get the cursor that some people are talking about
Cant log in or access anything with my black screen (Blind login)
I install windows 8.1 64bit but still same problem so im back to windows 10
Pressed the windows+P button to change to primary screen ( Or ctrl+P) but no change
Plugged in a different monitor (VGA and HDMI) still nothing
Installed the drivers in a lower resolution

After doing all this still no success

#Just a extra note

I dont know if this could have anything to do with this but I was busy playing a game before this problem started and in the middle of the game the graphics card driver crashed multiple times with a pop up that said something about your nvidia driver xxxxxxx has stopped working then my laptop froze. When I do a restart its fine again. I havnt done a format in 10 months so I thought its about time to get a fresh installed windows again so I installed a fresh copy of windows 10 home but after the format im having this problem which is also right after the driver crash probl... Read more

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Hi everyone

Earlier this evening, I updated my computer, which included about ten new important ones, and four optional. One of the optional ones was an NVIDIA drivers update. Thinking little of it, I set it to update, then watched a movie on the computer while I waited. During it, the screen went black three times (as if the power had been cut) and the computer's noise level dropped significantly. After less than a second, it was back to normal in all cases and afterwards, after seeing the update (where the NVIDIA driver had failed to update), I figured that was the problem. Windows Update said it needed to restart in order to install the drivers correctly, and I let it. Unfortunately, every time I start up now, the screen goes instantly black, and there is nothing but my regular windows cursor. The left side goes on a bit beyond my screen (I can move the cursor off-screen), but that's it. I have tried starting up with my the driver CD for my monitor, the one for my graphics card, as well as my Windows Restore disk. None of them work. I also can't enter Safe Mode because it never starts up, no matter how much I press F8. I've even tried hooking up an old keyboard, in case the USB ports somehow didn't work that soon in the startup or something. No dice, it won't even light up the Lock keys.

Any help would really be appreciated!

A:Black screen with cursor on startup following Windows Update

Have you tried booting in Safe mode (F8)?
Why is my screen black when I start Windows 7?

Windows 7 Black Screens of Death for Some AMD/ATI GPUs - Softpedia

windows 7 black screen after login, no desktop show up

Windows 7 Loads to a black screen. Whats the - Microsoft Answers

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Please give me some advice on how to solve this since I just installed the August updates to my computer. By the time I restart my computer and logged on I only see BSOD. I tried booting in safe mode with network and it is working. Is there any solution to boot in normal mode again? Please Help Thanks!

A:Black Screen of Death After Windows Update August

Try to delete the file c:\Windows\System32\FNTCACHE.DAT  and see if after this you can boot in normal mode.

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Hi guys,

I did a clean installation of Windows 7 on my PC as I had bought a new HDD two days ago - that worked fine. Yesterday as I was downloading all the windows updates the first time seemed to crash so I re-started the PC so I could re-download them, once that was done I re-booted the PC to install the updates (I presume it was SP1? Their was like 104 updates). Fairly standard procedure...

During the install it was stuck for ages (over an hour) saying installing one of one... I presumed it had crashed and even though the warnings said 'Do not switch or power off the system' I pulled the plug anyway (I'm such a maverick). When I turned it back all I have is a black screen?

The PC is powered up, everything lights up (HDD, Card readers/CD-Rom, PSU, and I presume the motherboard though I have no light indicator anywhere?), though prior to this as the system had not been used in over a year the CMOS Battery warning always came on when switching the PC on - possibly I need a new battery.

Now if it is not as simple as changing the CMOS battery, then what do I need to do?

(Bare in mind no options are available to log in, safe boot or access the BIOS. None of the Hot Keys eg. F2, F8, F11 etc work. Quite simply it is a complete black screen from start to finish. Even the mouse and keyboard LED's do not light up, though the keyboard lights up briefly every time I press F1.

Extra notes: My PSU has a lot of power so that shouldn't be an issue.

A:Black Screen (after switching PC off during a Windows 7 Update Installation)

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Vista was installing updates as i turned my toshiba laptop off, but on configuring the updates the laptop froze, and the only option was to power off. Now at bootup a black screen is displayed with a little white static hyphen in the top left corner. F2/11/12 are not doing anything so I can't do anything at all with it.
I don't have recovery disks for this laptop, what can I do to solve this? I'm new to vista so not sure what to do...

A:Black screen on bootup after dodgy windows update

Hello Spik3ee,
You can make a recovery disk by following this tutorial.

Create a Recovery Disc

Hope this helps, good luck and post your results.

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Vista was installing updates as i turned my toshiba laptop off, but on configuring the updates the laptop froze, and the only option was to power off. Now at bootup a black screen is displayed with a little white static hyphen in the top left corner. F2/11/12 are not doing anything so I can't do anything at all with it.
I don't have recovery disks for this laptop, what can I do to solve this? I'm new to vista so not sure what to do...

A:Black screen on bootup after dodgy windows update

You should find that one of the following will work. This will take you to a Full Menu or to Task Manager.

Ctrl + Alt + Del OR Ctrl + Shift + Esc

Try this and let us know what happens


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I have a Dell Inspiron N5110 laptop.  I purchased it mid 2011 and although it is 5 years old, it has been an extremely reliable basic home computer. After relentless prompting from Microsoft, on 29 July I finally hit the button and upgraded from Windows 7 Home Premium (64 bit) to Windows 10.  While I know the upgrade was completed, unfortunately now I can’t successfully use the laptop and am trying to work out what to do next.  The current status is:

Laptop display - a fully black screen (no cursor). This means I get no visual prompts using just the laptop when I turn it on or shut down power to the machine. 
External Monitor display - eventually fully black screen with cursor, but able to see / access log on and log off screens. 

Using the VGA port to connect the laptop to the monitor, when I first turn on the laptop, on the monitor I get the standard Dell and Windows 10 login information before it finally turns black (with visible cursor).  The laptop screen stays fully black.  Therefore, using the external monitor display, I was able to complete the Windows 10 installation (accept agreement), and using ‘’control, alt, delete’’ I can do a normal shut down process.
Using the HDMI port to connect the monitor, it is more or less the same as for the VGA port above, but it takes a few seconds more before the monitor screen finally turns black. The monitor screen displa... Read more

A:Inspiron N5110 Windows 10 Update Black Screen

The general consensus with this model is that it's the IDT audio driver that causes Windows to crash.  Try starting the system in repair/safe mode (hold the SHIFT key while starting/restarting) and uninstall the IDT driver.  Windows should be able to find its own driver for the audio and the system should run fine thereafter.
If you can't get to the point where you can remove the driver, you can do a clean install of Windows 10 (that will remove the existing driver set AND the data on the system, so be sure the system is backed up first).

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Yesterday I installed an update for Win 8.1 (It was around 90 some mb) after I login I only get a black screen with a useless white cursor. Screensaver works fine, when I do a CNTRL/SHIFT/ESC the task manager box pops up for a few seconds and disappears. I was able to create another user account and everything works fine, but I need to get my first account working properly ASAP. Any ideas? Thanks!!!

A:Latest Windows 8.1 update - after login black screen only.

Is there a way to access all of my programs from my original administrator user account? That would work too. I set up my new user account as an administrator too. Thanks.

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