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HP 17 Envy Freezes after Windows 10 update

Q: HP 17 Envy Freezes after Windows 10 update

Hi,My laptop (HP ENVY 17t-k000 CTO Notebook) freezes frequently after Windows 10 upgrade. The display driver crashes frequently and recovers itself but after sometime the claptop freezes/hangs. The only way to make it work is hard reboot.The laptop came with Windows 7 installed but I bought Windows 10 couple of months back and the laptop is freezing ever since. I have uodated all drivers etc. My warranty has expired in Dec'15. Please help me resolve this problem.

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Preferred Solution: HP 17 Envy Freezes after Windows 10 update

I recommend downloading and running DAP. It can help sort out any driver and firmware related issues on your system

It's worked out well for many of us in the past.

You can download it direct from this link http://downloaddap.org. (This link will open the download page of DAP so you can save a copy to your computer.)


Problem with HP Envy 120 an Windows 10 update

I have Windows 7 Home Premium but sinceinstalling Widows 10 when trying to ?scanto computer? my HP Envy 120 Printer Says? No connection No Computer connected? Howdo I correct this?

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I have an hp envy laptop which i just updated to windows 10 today. And upon instilation and all i had no problems until my computer when into screensaver or rest mode after being inactive for a few minutes. When i returned to my laptop and moved my mouse around and even pushed the power button quickly (which is what i used to have to do to wake it back up) nothing happened. My laptop was still on but my screen was black, i had no mouse cursor and no change in screen color(it just totally shuts off.) The only way i can get back on it is if i hold down the power button and comepletly shut down my laptop EVERY TIME IT GOES INTO REST MODE!!!!!!!!!! I know this in NOT good for my computer and i am very upset that i can not simply leave my laptop and come back to it where i left off. PLEASE HELP. if it helps my laptop runs an invedia graphics card and has 15 g of ram and 1terrabit of hard drive.

A:Hp envy laptop problems after windows 10 update?!?!?!

Same here.

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My HP Envy 27 is not working correctly since windows update, explorer keeps crashing, notification and task bar do not work properly, cannot remove update and PC will not go through with resetting options keeps saying "no changes have been made to your pc", please help as everything was great until the update.Jason

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Hi there
A colleague of mine got an HP ENVY ultrabook with W8 pre-installed plus a retail W8 pro upgrade for an extra 22 EUR.
He asked my to see if I could upgrade the machine to W8 Pro and install the IS display language pack for him.

The system has one of those wretched UEFI Boot thingy's in the BIOS.

I haven't been able to upgrade the installed windows 8 to Windows PRO -- and even trying to install from scratch via booting from an external USB DVD drive it just says after about 15 mins through the process "Windows 8 cannot be installed".

Fortunately the version of ACRONIS I use works with UEFI boot so I managed to take a backup before I started and was able to restore the original image that it had when it came out of the store -- I'd wiped the HDD when trying to install the Retail W8 Pro version- but the restore worked fine so the machine is in exactly the same state as it was when it came out of the store.

However I still would like to upgrade the machine to W8 Pro - mainly in order to change the display language from En to Is and to allow remote desktop connection to THIS computer.

You need at least W8 Pro for RDP to work correctly --you can RDP to OTHER machines using any version of W8 - but you need at least W8 PRO to allow incoming RDP connections.

Any help on upgrading a UEFI BIOS enabled machine to W8 Pro. The W8 PRO is the RETAIL version -- and the Windows version is X-64 English.

I've done loads and loads of Windows installs / re-installs etc b... Read more

A:HP envy with UEFI Boot -- cannot update to Windows 8 PRO

Hi jimbo45

The legal way to upgrade is with Windows 8 Pro Pack.

To uograde to Pro Pack
No install files needed.
Only the Upgrade key is need.

Add Features to Windows 8
use the Windows 8 Pro OEM full version.

To upgrade to Pro OEM full version.
No install files needed.
Only the Product key is need.
Add Features to Windows 8

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Any advice much appreciated.   I have an HP Envy Touchsmart 15 that basically won't boot after windows updates.  This is now the 4th time it has happened, twice fixed by Currys (where I purchased the laptop) and once out of warranty by someone else.  It has now happened again and I don't see why I should keep paying to fix an issue that is an original fault with the laptop.  None of the online fixes to restore to Bios work hence why I have to take it to get it repaired.  I'm assuming this is a software issue rather than hardware and so isn't covered by the Consumer Rights Act.  I can't find a complaints contact for HP anywhere on their website and am currently left  as an upset owner of a very expensive brick!! Amy

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I am trying to update my bios from (f1.0) to the newest one on the hp drivers web site. when I download the update, I am asked to have a flash drive. I plug in the flash drive and it formats than the program installs the bios on to it. then it asks me to restart my computer and boot into the flash drive but that does not work. I dont know why and I have tried multiple times

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Hey out there. I'm trying to update my bios but I want to make sure I get the most current update. I currently have the Insyde F.36 Rev A Version that HP provides but thats for Windows 8.1. I upgraded my pc to windows 10 and was wondering if there was a bios update for that OS. If so can you provide a download link please and thank you.


View Solution.

A:HP envy m6 1205dx windows 10 bios update?

It is not a one-to-one correlation. BIOS are not necessarily tied to operating systems. Sometimes you will see a BIOS upgrade offered that is specifically designed to facilitate a specific OS but not usually. Usually BIOS updates are offered to fix something much more mundane like hibernation issues. In any event, you have the latest and best BIOS for your laptop and upgrade to Windows 10 does not require any different BIOS. 

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Windows 10 automatically did update 1607 (KB3176936) about 6 days ago on my wife's pc (HP Envy H8-1534). Since then I have not been able to start up the pc the first time I power it up. When I hit the power button the monitor comes on with the HP logo on black screen as normal but the loading icon (spinning dots) does not start up. The fans start up but there is no activity on the tower in the way of any blinking lights or beeping sounds. If I power off the pc using the power button, wait about 10 seconds and power on again, the pc will start up as normal. So far for the past 6 days it has required this 2nd attempt to startup the pc every time. It almost seems like there is no power going to the system except for the fans in this first startup attempt. I have run a Start-Up test by pushing the F2 key with no issues found. I have disabled SATA Power Management in the BIOS. I have run Windows Startup Repair with no results. Below is the results from the txt file. I have been researching every possibility. I am afraid that this could start getting worse. All help will be appreciated. Name: Target OS testResult: Completed successfully. Error code =  0x0Time taken = 265 msTest Performed:---------------------------Name: Volume content checkResult: Completed successfully. Error code =  0x0Time taken = 2391 msTest Performed:---------------------------Name: Boot manager diagnosisResult: Completed successfully. Error code =  0x0Time taken = 63 ms... Read more

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Upgraded to Windows 10 from Windows 8.When laptop lid is closed, after about an hour or more the power light is steady on.Laptop will not wake from Sleep Mode.  Keypad, or any other key does not wake this up.Hard shutdown/reboot via holding power key does force a reboot and system works after that.Have put this manually into Sleep Mode and power light blinks and wakes up on keyboard select.  Long term sleep causes problem to recur when manually placed into sleep mode I have updated all drivers including the MEI driver.I have checked power options and all are correct re Sleep Mode.Hibernate Mode is not selected for any Power Profile. I see some reference to installing a backlevel MEI driver version 9.xxxxxxx.  I don't understand how to do that or if that is compatible with my laptop.  I have downloaded in from the Intel website, but have not unzipped it.  Also have seen suggestions to turn off the MEI driver. Any guidance on how to proceed next would be appreciated.  If install of the driver is required, what specifically must I do to accomplish that?  

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My 2 year old moderately used laptop battery suddenly died after a windows update. Everything was working fine, the battery still held charge for over 2 hours and now it doesn't work at all. When I hover over the battery icon it says '79% available (plugged in, not charging)'. If I pull out the charger my laptop stops as though it doesn't recognise there's a battery. I ran the HP battery test and it told me the battery is dead. How can a normally functioning laptop battery suddenly die after a standard update? I see there are a number of customers complaining about the battery not charging when switched on but my battery doesn't work at all - although it apparently is 79% charged. Is this normal for HP laptops?

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Hello.  my laptop got very slow recently and Internet Explore was acting up and super slow so I decided to remove some HP/Media software I don't use.  After that I found out that Windows 10 was again available for free part of their 10th year Anniversary or something like that. It downloaded, verified the downloaded and asked to restart to install. It was installing fine up until 32% and then came the HP Logo which I didn't think much of but after more than an hour it was still on the HP and no change. I left it like that over night and still no change.  I believe the laptop original OS is 8/8.1 and I can't recall if it was a 32 or a 64 bit.   Please help. 

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When I try to update windows and click "install updates" after about a second the update window in the picture, freezes and becomes unresponsive .
Everything else works on the computer just the windows update window freezes. I can't seem to figure out what the problem is, I've tried a few general "fixes" that I google'd but still the same problem.
EDIT* So after a while, it actually got passed the freeze somehow, Now its been stuck on "downloading 13 updates ( 0kb total, 0% complete)

A:Windows 8.1 Update window freezes trying to update

When back to normal run the Windows Update Troubleshooter
Troubleshoot problems with installing updates - Windows Help

Run the sfc /scannow command in the elevated command prompt. If no system file corruption, continue.

Disconnect all USB devices except the keyboard and mouse

Temporarily disable your antivirus program

Now try to Windows Update.

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I have been struggling for two days trying to get to the boot up screen, since windows did a major update without warning. The machine is active and I have tried to use your script to get a bios reset without any success and as there is no terminal for an external screen I am getting no where. It would appear that windows has wiped out my screen drivers and changed the bois how is this possible. Debra  

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This system was running Windows 8.1 before it was upgraded to Windows 10 last year. It's my boyfriends computer and last night he kept getting the dreaded blue screen with errors regarding his hard disk. He kept ignoring them. Then, his computer battery died and when he booted back up, it would get to a blue screen and act like it was going to repair itself and would just start all over again. It was going in a loop. He had no idea what he was doing, but searched the Internet and ended up messing everything up even more. His setup was 850 GB HD in 3 partitions, It was set up as a Raid one was the main  C drive, one was the restore drive and the other was cache. He changed them to non-raid drives. He changed some other things in the bios too, but I am not sure exactly what. The problelm I have at this moment is that when I boot up without the USB Bootable media I created, I get stuck at a screen that says there is no boot disk and no operating system installed, and to press F2 to run Diagnostics. When I run teh diagnostics, everything is fine, no errors. When I try to recover, repair, reimage, or anything other than reinstall, it goes back to the screen I mentioned above that will not allow me to do anything, with the exception of going to the command prompt, which is  X and not C. I did a dir/w and saw that the windows files are there, but under the users directory, all the documents and pictures are empty,so not sure if it is even looking at what I t... Read more

A:Envy 15-j059nr wouldn't boot to windows after win10 update n...

Hi: See if there is a BIOS setting to change the USB 3 ports to auto (to emulate USB 2 ports).  Windows may be looking for a USB3 driver. To save any previous files, do not format the drive.  Just let Windows install over the current windows directory on C:\ and it will create a Windows.old folder. After W10 has completed installing, you can explore the Windows.old folder and retrieve any files from the Windows.old user directory that you need. You can delete the Windows.old folder after you are sure you got everthing from it that you need. Use the disk cleanup utility to delete the Windows.old folder. You run the utility.  It opens to the window, then click on the cleanup system files button on the lower left side of the window.  The disk cleanup utility will run again and then when you get to the window, you can check all of the boxes to delete the unnecessary files, including the Windows.old folder.

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I bought a HP Envy x360 Convertible windows 10 in December. It is 8GB RAM, i7 processor with 1TB hard disk. It keeps freezing from time to time now.In the task manager, it shows the task "System" running and utilizing the most CPU and memory (%age wise).The problem agrevates when I am using chrome browser. The fan runs at full throttle and becomes really loud. However, I do not feel temperature rising.The whole PC stops working and it is getting frustrating day by day.My laptop doesnt have virus or any heating issues. It is new, so air vents wont be clogged either. I use it 99% on my desk.I need help here.It was running perfectly fine till last week apart from the fan noises on and off and the hard -disk clicking noises which every HP Envy x360 has. 

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I get messages that says there are critical updates available for Windows 98SE for my Dell, but when I reach the update screen, it won't let me go any further. (Dell is baffled since I tried the two Microsoft knowledge Based Articles which were supposed to be on point and nothing worked. Now they tell me to call Microsoft, but Microsoft won't talk to someone who has 98SE as Dell installed OEM.) Any ideas? Thanks.

A:Windows Update Freezes

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During the installation process, it just stops and i have to cancel everytime.

A:Windows update always freezes

Try this:
Repair Internet Explorer

1. Open up Control Panel.
2. Open Add/remove programs.
3. Select Microsoft Internet Explorer and Internet Tools.
4. Click Add/remove.
5. Click Repair.
6. Follow the steps provided by the Repair Wizard.
7. Click OK

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Windows 10 update freezes at 82%

A:windows 10 update freezes at 82%

Answers.Micosoft.com > windows 10 update stuck at 82 percent ...

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About 2 months ago my computer started lagging really badly occasionally and i discovered it was windows update doing it. I wasn't able to find a resolution so i disabled windows update in frustration and it's been fine, but i think it's about time i actually fix the problem. I have tried reinstalling the KB927891 update that i have read sometimes fixes this issue but had no result. My computer currently runs fine but when i try to manually open windows update (yes i use IE) now or turn it back on automatic it causes my computer to either freeze or lag severely. And as the typical precaution for any problem i scanned with Ad-aware, AVG, and The Shield for any problems, which came up with nothing as well.

Running Windows XP SP2

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Hi all,

I got an automatic update from windows(little yellow shield).It never would update more than 39% then would stop. I have been trying to get to windows update web site.....my computer will hang up as soon as I click on the link or type in the address...I have tried to do through microsoft web page ....Same thing happens. I'm sure I need this update BUT HOW DO I GET IT IF I CAN"T GET TO THE SITE!!!


A:Windows Update Freezes Up

Are you running security software? Antivirus, antispyware, and/or firewall? What are they?

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Xp pentium4. I've run it before with no problem... I've tried a bunch of time in the last month with the same problem.... scan up to 75% and then locks up internet explorer...?? Joel

A:windows update freezes at 75%


What do you mean by "scan up to 75% and then locks up internet explorer?

Also run MSCONFIG, select the Startup tab, and post what getting loaded.

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In XP Pro windows update locks when I click on scan for updates

A:Windows update freezes

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I ran sfc /scannow and it returns with:

"Windows Resource Protection found corrupt files but was unable to fix some of them..."

Here is a CBS.log CBS.zip

What should I do?

A:Windows 8.1 update freezes

I'll check it out when I come home.

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When trying to launch windows update IE just freezes. Can someone take a look at my hijackthis log.

Logfile of HijackThis v1.99.1
Scan saved at 17:03, on 07-04-25
Platform: Windows XP (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 (6.00.2600.0000)

Running processes:
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Java\jre1.5.0_10\bin\jusched.exe
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\Program Files\Adaptec\Easy CD Creator 5\DirectCD\DirectCD.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Documents and Settings\ernestog\Desktop\New Folder\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://www.comcast.net/toolbar2.0/search/
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.comcast.net
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://www.comcast.net/toolbar2.0/search/
R0 - HKCU\Software... Read more

A:Runing windows update freezes

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Hi, I'm running XP on a Mesh PC.

Pc has worked fine for last 3 years without (so far as I know) any virus problems, but a few weeks ago, whilst working with WORD I noticed Internet Explorer had started running itself. At the time I wasn't using the internet. I used Task manager to close it, but a few minutes later it started itself again and logged onto a website in China. I closed it again. It kept doing this every few minutes and I couldn't stop it.

I was using MS Windows Firewall and Virgin anti-virus, so i tried a full scan of the PC, but Virgin wouldn't run. I tried to delete it, but it wouldn't do that either. I tried to resinstall Virgin, to no effect. I noticed I couldn't use Copy and Paste either!
So, I ran an online scan with Panda and it found loads of infections, so I bought that, downloaded it and it appeared to clean the infections.

All was fine for 24 hrs or so, then Internet Explorer started firing up on it's own again! Then Panda wouldn't run either.

I had numerous phone calls with Panda tech support and they tried to log onto my PC but it wouldn't let them. They got me to download and run HackThis and remove several lines of code that shouldn't be there, but still Internet Explorer kept starting itself. I was pretty hacked off (pardon the pun) at this stage.

At this point I knew I needed help so i took the PC to a firm of computer engineers. They tried to find and remove the infection but failed, so in t... Read more

A:Computer freezes when I log onto Windows Update

A BIOS infection is rare. I'm more inclined to believe that the virus was never totally removed in the first place, and when they reinstalled, it got re-infected. Plus if you saved backed-up documents, they could be infected and when you added them back it got re-infected. Run this scan and we'll see what shows up---------------------------------------The process of cleaning your computer may require you to temporarily disable some security programs. If you are using SpyBot Search and Destroy, please refer to Note 2 at the bottom of this page.Please download Malwarebytes Anti-Malware and save it to your desktop.alternate download link 1alternate download link 2Make sure you are connected to the Internet.Double-click on mbam-setup.exe to install the application.When the installation begins, follow the prompts and do not make any changes to default settings.When installation has finished, make sure you leave both of these checked:Update Malwarebytes' Anti-MalwareLaunch Malwarebytes' Anti-MalwareThen click Finish.MBAM will automatically start and you will be asked to update the program before performing a scan.If an update is found, the program will automatically update itself.Press the OK button to close that box and continue.If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.On the Scanner tab:Make sure the "Perform Quick Scan" option is selected.Then click on the Scan button.If ask... Read more

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Hy everybody,

my windows 7 is freezing sometimes. Not very often but it does. (sry for my bad english)

In my BIOS there is an option Installed OS: and there I can only choose between Vista and XP
so I thougth i have to update my bios to fix this.
i can?t find a update for my bios
i have the phoenix secure core bios version1.00.09
Vbios revision is 1.00.08

my motherboard datas are (from everest):

motherboard ID: MVINA001.86C.0000.D.08092518333

I have a laptop from Dimotion (there u can choose the components u want and they built it for u) and so there isn?t download site as it would be for acer laptops and i think i have to find the update for myself

plz help wisely community

A:Windows 7 Freezes Bios Update

Freezing is caused by dust, overheating or failing PSU. Blow out all fans with compressed air. Buy yourself a USB laptop cooler. Boot into the Bios and post the the Temps, Voltages and Fan speeds. You probably don't need a Bios Update.

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Hello, I recently ran the windows update, and it froze about halfway through the installation (I have Windows 7 Ultimate x32). When I went to restart my computer, it did not load windows and the monitor failed to display anything, saying there was no signal. I use a dual monitor setup, so I disconnected one of them, plus my printer and external hard drive, and tried again. I got the same result with the monitor getting no signal. I tried using the windows 7 installation DVD to possibly repair the problem, but this did not work, except for one time when I disconnected the power plug and held the on button for ~30 seconds. When I plugged the power back in, it started and I was able to select to start windows normally (which in hindsight, I probably shouldn't have). However, when I got to the login screen, it froze after ten seconds. When I restarted it this time, I started experiencing the same problem as before, with the monitor saying no signal, even when the computer was left on for some time.

Any help with this would be greatly appreciated.

A:No Boot Up After Windows Update Freezes

last known good configuration?
try loading tht then update windows again =]

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OK Maybe someone could help me on this? My Internet freezes up when i try to go to the windows update page from the tool bar in IE 6. I have XP with the sp1 installed. It only happens when i try get any updates for XP either from IE or the microsoft page. I have cleaned all temp and cookise out and had preformed SFC /SCANNOW in the run box. used ad-ware to see if i had any spyware on my pc with no avail still freezes.I also downloaded and installed IE ,I downloaded Hijack this and ran that also but i dont know what to repair or delete here is the folllowing log from hijack

Logfile of HijackThis v1.98.2
Scan saved at 8:56:33 AM, on 11/11/2004
Platform: Windows XP (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2600.0000)

Running processes:
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe
C:\Program Files\Roxio\Easy CD Creator 6\DragToDisc\DrgToDsc.exe
C:\WINDOWS\System32\P2P Networking\P2P Networking.exe
C:\Program Files\Microsoft IntelliType Pro\type32.exe
C:\Program Files\Microsoft IntelliPoint\point32.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Norton SystemWorks\Norton Ghost\GhostStartTrayApp.exe
C... Read more

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I am running Windows XP SP3 on a Dell Dimensions 4100. My system freezes on the Windows splash screen when ever there is an update and reboot (like windows update or Norton update or AVG update before I installed Norton).

I can boot in safe mode but cannot boot normally.

In the past when I have had this problem I was using AVG antivirus software so I thought it was AVG. I would go into safe mode, uninstall AVG and my machine would reboot. I would then reinstall AVG and everything would be fine until the next update and reboot. Now that I have Norton, I cannot uninstall Norton in safe mode.

What log or files can I look at to determine at what point my Windows XP freezes so I can isolate the offending file or driver?


A:Windows XP Freezes on Reboot after update


Originally Posted by Taxbert

I am running Windows XP SP3 on a Dell Dimensions 4100. My system freezes on the Windows splash screen when ever there is an update and reboot (like windows update or Norton update or AVG update before I installed Norton).

I can boot in safe mode but cannot boot normally.

In the past when I have had this problem I was using AVG antivirus software so I thought it was AVG. I would go into safe mode, uninstall AVG and my machine would reboot. I would then reinstall AVG and everything would be fine until the next update and reboot. Now that I have Norton, I cannot uninstall Norton in safe mode.

What log or files can I look at to determine at what point my Windows XP freezes so I can isolate the offending file or driver?


Hi Taxbert,

This is Mike from the Norton Authorized Support Team.

You should never have more than one active antivirus application installed and running or you will have conflicts and your system will not be protected. You mention that you are using Norton and AVG, so that is most likely the cause of the freezing.

What Norton product and version do you have installed? As long as you have a valid subscription to Norton AntiVirus or Internet Security (version 2006-2008) you are eligible for a free update to the 2009 version.

Please let me know which Norton product you have installed and I can assist you further.


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At wits end , my desktop pc is Windows Vista , 3 days ago updated some drivers now screen shows Ďupdating 3 of 3 0% donít turn off computerí after 1 minute shuts down and restarts, never complete the download, I have tried the F8 last good config, still goes back to the update screen, loaded in safe mode nothing happens, in desperation put in the re installation operating system CD, that wouldnít load up either, still starts up at that updating screen, checked the BIOS to ensure would boot from CD all correct but whatever I try just goes back to that same screen and keeps re-starting,cant get past that screen to do anything, all advice from Microsoft forum to find the fault hopeless because need to get into system to do the checks and repair, as this happened to anyone else and how can I get past it and into system, having to send this message on borrowed laptop

A:windows update freezes then reboots

If the settings in BIOS are correct, it should start your XP CD. Go check your BIOS settings again. If necessary, use Load BIOS Defaults.

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Hi there, my computer crashed and unfortunatly had to do a fresh install of Windows XP. Here's a quick rundown of where I am.

1. I can get Windows installed, but some files on the install CD or corrupt. I used my parent's windows install CD to get those files.

2. I start to install all of the updates from Windows update. Things go well until I get to the SP2 update. At this point, IE6 freezes at the "checking for available updates".

3. I tried downloading the files manually, but the is corrupt and won't install. The same is true for other updates (like .NET and Visual Basic) as well as driver files.

4. I did a CHKDSK on my OS harddrive. It did find some bad sectors and repaired it. I still have the same problems.

5. I have an additional harddrive that is still good, I tried to download the files there and they are still corrupt.

I am in a really desperate situation here. Windows can run ok without anything else, but because I don't have drivers for anything, I'll eventually crash and have to restart windows.

Any suggestions?

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When I try to open up Windows Update in Windows Vista Home Premium, it automatically freezes and turns into a blank window. I tried everything I know, and then it hit me that it may be some type of malware. Here are my computer specs:Windows Vista Home PremiumAMD Turion™ 64 X2 Mobile Technology TL-60 2.00 Ghz2.00 RAM32-bit operating systemAlso, I got a log file from hijackthis that, sad to admit, I can't understand. So... I was hoping someone here could help me figure out if something is up with my PC?Here's the log file:Running processes:
C:\Program Files\Toshiba\Power Saver\TPwrMain.exe
C:\Program Files\Toshiba\SmoothView\SmoothView.exe
C:\Program Files\Toshiba\FlashCards\TCrdMain.exe
C:\Program Files\Windows Defender\MSASCui.exe
C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\MOM.EXE
C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
C:\Program Files\AVG\AVG8\avgtray.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\Synaptics\SynTP\SynToshiba.exe
C:\Program Files\Toshiba\Utilities\KeNotify.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program F... Read more

A:Windows Update freezes in vista

Hello. I am PropagandaPanda (Panda or PP for short), and I will be helping you with your log.I apologize for the delay in response. We get overwhelmed with logs at times, but we are trying our best to keep up. If you have since resolved the original problem you were having, we would appreciate you letting us know. If you still need help, post a new HijackThis log.You may want to keep the link to this topic in your favourites. Alternatively, you can click the button at the top bar of this topic and Track this Topic, where you can choose email notifications. The topics you are tracking are shown here.Please take note of some guidelines for this fix:Refrain from making any changes to your computer including installing/uninstall programs, deleting files, modifying the registry, and running scanners or tools. Doing so could cause changes to the directions I have to give you and prolong the time required. Further more, you should not be taking any advice relating to this computer from any other source throughout the course of this fix.If you do not understand any step(s) provided, please do not hesitate to ask before continuing. I would much rather clarify instructions or explain them differently than have something important broken.Even if things appear to be better, it might not mean we are finished. Please continue to follow my instructions and reply back until I give you the "all clean". We do not want to clean you part-way, only to have the system re-infect itself. Finally, p... Read more

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I have a AMP computer with Windows XP and when I try to run Windows Update the computer freezes and IE6.02 gives me a (Not Responding). I can surf the web going to any other site but not Windows Update. I think I need to get my updates because I am trying to install Office 2000 and each time it starts setup it says _ Office is updating your windows Installer - and then says to restart your computer. When I restart, and try and run Office setup it goes through the same _ updating your windows Installer. Please help. Thanks

A:Windows Update freezes in WinXP

windows installer is an application installation and configuration program. Usually the updstes from Microsoft are for system files and patches for security issues. Sounds like you might have alot of spyware or viruses on your pc. How long have you had XP.?

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Currently on Windows Vista 32. Have been running into problems with Windows Updates and I am thinking it is virus related. Here is the log from HiJackThis. Help Please Thanks.Logfile of Trend Micro HijackThis v2.0.2Scan saved at 7:59:53 PM, on 2/9/2009Platform: Windows Vista SP1 (WinNT 6.00.1905)MSIE: Internet Explorer v7.00 (7.00.6001.18000)Boot mode: NormalRunning processes:C:\Windows\system32\Dwm.exeC:\Windows\system32\taskeng.exeC:\Program Files\Hewlett-Packard\HP Quick Launch Buttons\QLBCTRL.exeC:\Program Files\Hewlett-Packard\HP Wireless Assistant\WiFiMsg.exeC:\Program Files\Hewlett-Packard\HP Wireless Assistant\HPWAMain.exeC:\Program Files\Synaptics\SynTP\SynTPStart.exeC:\Program Files\Synaptics\SynTP\SynTPEnh.exeC:\Program Files\Windows Media Player\wmpnscfg.exeC:\Windows\System32\rundll32.exeC:\PROGRA~1\HEWLET~1\Shared\HPQTOA~1.EXEC:\Windows\system32\wbem\unsecapp.exeC:\Program Files\Microsoft Silverlight\2.0.31005.0\Silverlight.Configuration.exeC:\Program Files\Microsoft Silverlight\2.0.31005.0\Silverlight.Configuration.exeC:\Windows\Explorer.EXEC:\Program Files\Mozilla Firefox\firefox.exeC:\Windows\system32\cmd.exeC:\Windows\system32\SearchFilterHost.exeC:\Users\... Read more

A:Windows Update Freezes - Log Included


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Hello everyone!

I have a big problem! Windows Update stopped working on my home computer from some days. It has been about a week now. I would like to know if someone experienced the same and have a solution.
The OS installed is Wndows Vista Home Premium x64 SP1.
The problem is the following:

When it first appeared about a week ago Windows Update noticed me that one
update was available for download. I started the download, but even though
the progress bar was moving, the process didn't go on and the installation %
didn't move from 0. After some time (probably about 15 minutes) I decided to
stop the download using the button in the Update window. Doing that, Update
freezed and the only way I could close it was killing it from the Task
Manager. I then tried to run Update again (without rebooting) and this time
the Update window showed up completely blank (just white) and freezed once
again. At that point I rebooted my computer.
After that Windows Update haven't noticed me of any updates (even though in
the last few days there were some available) and if I try to click on "Check
for updates" the Update freezes just like explained before.

I found a procedure in some microsoft forum and tried it: I stopped the Update and
BITS services (Update service couldn't be stopped while Update was frozen,
had to reboot), then I renamed the %systemroot%/softwaredistribution
directory and started the two services again.
A... Read more

A:Windows Update freezes / gives errors

Hi ameron, welcome to the forums.

This can sometimes be caused by your IE settings (or proxy) you could try resetting Internet Explorer to it's default and see if that helps.

Additional: I've just located this - http://support.microsoft.com/kb/947864 - which might help


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When I'm scanning for updates on Windows website, it freezes up and I have to bring up task manager to end the program. It has done this ever since I was downloading SP2 and it froze up on me, so I cancelled it. I've tried deleting my cache, cookies, temporary internet files, and history. Nothing has worked for me and it has been freezing up for the past week. Any other suggestions?

A:Windows Update Site Freezes

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Hi, recently i do a clean install of Windows 7, and Windows Update install a few updates. But now Windows Update detect SP1 but when i try to download the PC freezes and all go super slow. Recently i can download SP1 but when Windows ls installing at 30% the pc crashes and now Windows cant start.. Help

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Windows Update freezes. Start/Control Panel/Windows Update, all control panel icons disappear, window goes white and mouse indicates working, but nothing happens. Open task manager, shows Windows Update "Running." Choose End Task, shows "Not Responding" and finally closes.
DDS (Ver_09-03-16.01) - NTFSx86
Run by austin d&d propertie at 18:08:14.27 on Tue 05/05/2009
Internet Explorer: 8.0.6001.18702
Microsoft? Windows Vista? Home Premium 6.0.6001.1.1252.1.1033.18.1791.514 [GMT -5:00]

AV: ZoneAlarm Security Suite Antivirus *On-access scanning enabled* (Updated)
FW: ZoneAlarm Security Suite Firewall *enabled*

============== Running Processes ===============

C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k rpcss
C:\Windows\System32\svchost.exe -k secsvcs
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k GPSvcGroup
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\sys... Read more

A:Windows update freezes. HJT log attached

Hello and welcome to Bleeping ComputerWe apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine. If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.If you have already posted a DDS log, please do so again, as your situation may have changed.Use the 'Add Reply' and add the new log to this thread.Thanks and again sorry for the delay.We need to see some information about what is happening in your machine. Please perform the following scan:Download DDS by sUBs from one of the following links. Save it to your desktop.DDS.comDDS.scrDDS.pifDouble click on the DDS icon, allow it to run.A small box will open, with an explaination about the tool. No input is needed, the scan is running.Notepad will open with the resul... Read more

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IE freezes when windows update is selected.

A:ie freezes when windows update is selected

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I am having trouble with xp pro when I try to go to update using internet explorer update tool as well as the windows update icon in the programs list it freezes, also when I go to system properties all the tabs work execpt the Automatic updates tab when selected it freezes the screen of the properties view. Other programs still work I, in both cases I can go to Task Manager and shut down the program. I am also having porblems when I shut down the computer freezes at the windows is shutting down message.
Any ideas?

Hijack log:
Logfile of HijackThis v1.99.1
Scan saved at 08:55:29, on 05/21/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\Program Files\Common Files\EPSON\EBAPI\SAgent2.exe
C:\Program Files\ViRobotXP\vrmonsvc.exe
C:\Program Files\PCSecurityShield\The Shield Firewall\FireWall.exe
C:\Program Files\Logitech\Desktop Messenger\8... Read more

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My computer beeps once and freezes.  This can happen once and stop or it could continuously beep freezing my computer.  My computer also has problems updating windows.  More specifically any security update for microsoft .net Framework 4.  Manual installation or repair gives me the fatal error during installation message.

A:Computer freezes at times and cannot update Windows

Hi Kimaran,
Look here : http://windows.microsoft.com/en-us/windows7/Troubleshoot-problems-with-installing-updates
However you may have more serious problems of hardware failure.Most generally the continuous beeping is indicative of a BIOS code being issued from the motherboard.
You can find more information here: http://www.pctechbytes.com/hardware/computer-beeps-continuously/
There are also other possibilities; CPU, RAM and Motherboard: http://www.memtest86.com/
You can always post back for further assistance.
Good Luck

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I have windows XP SP2 x32 and trying to update to SP3

I start up my laptop and the yellow ! for updates in the taskbar is always 0% for hours. So I go to help and support in control panel and manually download them. But it does the same thing the green bar doesn't go more than 0%.

Please help me.

Many thanks!

A:Solved: Windows update ALWAYS freezes at 0% dosent go more than 0%

Try downloading and running this (READ INSTRUCTIONS FIRST)!!


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-I'm new to these forums so let me introduce myself, my name is Am?lie, nearly 18 years old, from Europe and currently studying medicine.

- please help me, I need this computer to study because it has all my files and projects, it started freezing after installing ati drivers,
please read my steps:

1 - Yesterday, my pc was running very fine, Uninstalled amd drivers to reinstall them, in the middle of uninstallation the screen went wrong (colors badly displayed: white/black and random colors everywhere). after uninstalling rebooted pc, reinstalled latest drivers = colors back normal.

2 - pc worked for an hour to two, started a game (saint's row 3), main menu was fine, in the loading the pc freezed with brown screen, and had to long press power to shut it down. tried another games later, same problem

3 - now when turning pc on, sometimes the screen is displayed wrong, white lines behind the mouse, they stay the same and never move or disepear. but when starting a game the pc freezes.
sometimes when starting pc, the lines come, sometimes they don't: when pc starts with them they stay, when pc starts without them they don't appear until starting a game and pc crashes.

* the lines always when they come, they start after the windows loading logon step. never before, and safe mode always works perfectly.

Things I tried to fix the issue:
- reinstalled drivers / completly removed them and installed latest ones / completly removed and installed original one... Read more

A:Whole windows freezes after graphics driver update! :(

When a driver fails in the way you describe and Win7 becomes unbootable, the best approach is to boot into System Recovery Options to run System Restore to before the driver was updated. Then take note of the driver so you don't install it again unless you want to test it.

Was this driver provided by Windows Updates? If not check now if there are drivers which Win7 prefers that are delivered via Important and Optional Windows Updates when you enable Automatically deliver drivers via Windows Update (Step 3).

In fact I'd look over the steps given in Clean Reinstall - Factory OEM Windows 7 which compile the tools and methods which assure you'll get and keep a perfect install. These are the same for retail.

I would try all possible drivers for Win7 for your Display adapter from your PC maker, device maker, Windows Updates, etc. These remain cued in Device Manager>Display>Driver tab>Update Driver>Browse>Let me choose. There is also a Roll Back Driver button to use, or System Restore if it won't boot as noted.

You have a good command of your PC so here are other Troubleshooting Steps for Windows 7 to work through.

If you'll post back results as you go we will work with you to help resolve this fully.

Please fill out your system specs in the bottom left corner of your post.

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Hello, I do believe that this computer hasnt been updated for quite some time as this is still running XP SP2. The first thing I tried to do was update with Windows update but it stalls into blue screen after several minutes. I have run just about every scan i can on this machine and still cannot get it to respond back to normal. Zone alarm found the "not-a-virus" problem and deleted both instances. When I try and run Malwarebytes it stalls on file netapi32.dll every time whether in safe mode or not. This machine is pretty slow(I went through the processes) in the pre-read file on this site and to no avail. I notice every start the task bar comes up blue as it is supposed to but then turns the cream color. Here is the DDS log below. Any ideas? The other issue at bootup I get a generic host error with either netcfgx or netcfg error (not sure if this is due to the fact that the owners use DSL and my connection is Cable). Any ideas?DDS (Ver_09-06-26.01) - NTFSx86 Run by Lisa at 14:42:24.35 on Wed 07/22/2009Internet Explorer: 7.0.5730.11============== Pseudo HJT Report ===============uStart Page = hxxp://att.yahoo.comuSearchMigratedDefaultURL = hxxp://search.yahoo.com/search?p={searchTerms}&ei=utf-8&fr=b1ie7BHO: Yahoo! Toolbar Helper: {02478d38-c3f9-4efb-9b51-7695eca05670} - c:program filesyahoo!companioninstallscpn1yt.dllBHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:program filescommon filesadobeacrobatact... Read more

A:Windows Update freezes to blue screen

Hello and welcome to Bleeping Computer.My name is Syler, I will be helping you to solve your Malware issues. Whilst I am helping you, I wouldbe grateful if you would note the following: Please do not run other tools or scans unless I ask you to and follow all the steps I give you, in order.
Copy and paste all logs requested in you reply, Do not attach them unless asked too.
If you don't know or understand something, please don't hesitate to say or ask before you proceed with my instructions.
Please continue to work with me, until I tell you your machine appears to be clean. Absence of symptoms does not mean that everything is clear.
If I do not hear back from you within 5 days of my last post, then this topic will be closed.Please download Malwarebytes' Anti-Malware from HereNote: If you already have Malwarebytes' Anti-Malware, just update then run it.Double Click mbam-setup.exe to install the application.Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.If an update is found, it will download and install the latest version.Once the program has loaded, select "Perform Full Scan", then click Scan (the scan may take some time to finish, so please be patient).When the scan is complete, click OK, then Show Results to view the results.Make sure that everything is checked, and click Remove Selected.When disinfection is completed, a log will open in Notepad and you may be p... Read more

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My windows 8.1 downloaded some automatic updates, and while installing, froze at 64%. (going on two hours). I tried turning off and turning on the wifi, as someone suggested. nothing. Any suggestions? This is a Dell Inspiron.

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