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Windows Update - How to Identify which update is causing an issue ?

Q: Windows Update - How to Identify which update is causing an issue ?

I am testing October 2016 Win7X64 Updates in our network. We install Critical and Important updates. In testing, the updates install fine, then the machines restart and gets stuck at the Configuring Updates - Do Not Power Off your machine screen.
I can see that the machines disk activity stop after a few minutes. Keyboard responds so pc has not frozen but nothing happens. I have to power off the pc manually and next boot is fine. I can install the updates one at a time withour problems. My question
is how can I identify which update is causing the problem ? Which logs should I check and where should I look ?
Thanks for any suggestions.


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Preferred Solution: Windows Update - How to Identify which update is causing an issue ?

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link http://downloadreimage.com/download.php. (This link will automatically start a download of Reimage that you can save to your computer.)


After updating my pc i started having a well known issue with realtek hd audio and my sound;
i had a popup baloon appearing saying 'you just unplugged a device from the audio jack' and then no sound.
and then somtimes reapering saying the oposite and got sound again.

i found some temporary fixes like going to device manager and disabling then reenabling Realtek, or running the inbuilt windows troubleshooter for audio and sound, but after a reboot same issue came back.
i tried to uninstall the drivers then reeinstal them but it didnt help.

so i restored the pc to before the update wich was like 4 days ago, and now everything seems to be fine.

in this windows update there was an update of Flash player for IE ,and i somehow suspect that this is the culprit.

might also be the update i manualy made for Firefox since i saw there was a new flash player version.

the reason i suspect it is the flash player faults is that when i had no sound, when trying to watch a video on youtube i got "an error occured", which wouldn't happen while i had sound, but i didnt really looked into this issue enough to verify it.

anyhow the problem now is that i would like to get those windows"important security updates"without them messing my pc.
and what to do with future updates?, i thought of hidding these ones so i know wich are the new ones.


these are the updates:

Security Update for Internet Explorer Flash Player for Windows 8 for X64-based Systems (KB2974008)

S... Read more

A:windows update or Flash Player causing issue with RealTek

Do you have all the Windows 8.1 and 8.1.1 updates? There were some isolated sound issues after the 8.1 update and the current updates assume 8.1 has been installed.

If you go to the Desktop and then start Internet Explorer, Click on Tools then Windows Update. You can then select which updates you want to install (uncheck the Flash Player update for example). You can select all the ones you want or only select one at a time, install that (or them) and then see if sound is still working.

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Running IE 9 and tried to update to IE 11. Said I needed to update my Windows 7, 64 to SP1. found the update and attempted to install. Install failed and message said "restart your computer and try again" tried again and it failed again. Now Windows Update cannot update the PC, error message says "cannot update while files are in use"

I'm at a loss on how to fix this, any help is greatly appreciated

Windows 7 Home Premium, 64bit
Acer Aspire 7745 Laptop

A:Windows 7 SP1 update failed, causing Windows Update errors

Well; one thing i can tell ya is that when it says cannot update while files in are in use basically means you need to restart your system. Try restarting and see what happens. It may tell you either when the system is in the process of restarting; that its configuring updates. Do not do a hard power down as that can cause even more issues while its updating.

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Hiafter updating to windows 10 my conectivity problems started. After doing everything that I know of, like uninstalling hardware, updating drivers, sharing password off, reseting PC, at this point I just can't see any wireless conections. I had to rollback the update to see the prefered conections, bust clicking in wifi icon I just canīt see any Wifi conections, or change them. Can anyone help with this? thanks

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Hiafter updating to windows 10 my conectivity problems started. After doing everything that I know of, like uninstalling hardware, updating drivers, sharing password off, reseting PC, at this point I just can't see any wireless conections. I had to rollback the update to see the prefered conections, bust clicking in wifi icon I just canīt see any Wifi conections, or change them. Can anyone help with this? thanks

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I have windows xp sp 2 running. I did have xp sp 3 installed and running, but took my system back through a system restore point because I thought maybe the new SP 3 download was causing this issue.

Every single time I get this update (i think it is KB893090..) and try to install it, it will freeze my system and I have to reboot. I have tried manually installing it from the website and through Windows Automatic Update and no matter which way I choose it will not install properly.

It will initialize and then just stay on the screen saying OVERALL PROGRESS of the download, with no progress ever showing, no green bar ever appearing..the screen will never change or give me any errror messages, my computer just freezes and will stay like that until I reboot it through the power button. I can't even use the shutdown method.

I am running Comodo Pro Firewall, AVG 8.0 free...I also have Spybot S and D and SpywareGuard on my system
Does anyone know why this would be happening?

Any info would be greatly appreciated

A:Microsoft Malicious Tool Remover Update Causing Massive Issue

Try to download it manually again, only download it to the Desktop, reboot to safemode, then install it. See if that works

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Hello, I have Carbon X1 5th (20HR) running Windows 10 pro (updated).  Altought I followed the instructions here - https://pcsupport.lenovo.com/cy/en/downloads/ds120390 (This is the page for Lenovo users who wish to update TPM firmware) - and installed the "BIOS Update Utility for Windows 10" version 1.33, Windows still keeps telling me to update the TPM firmware driver.  In BIOS it shows that I have TPM ver 2.0, enabled. Since Windows kept telling me to update the TPM driver, thanks to Google I found out that there is a tool created by Lenovo called "TPM Firmware Update Utility -ThinkPad" (It is worth noting that this tool is not mentioned on the instruction page). I downloaded the tool, but can't understnad how to use it (assuming that I should use it at all, because this tool is not mentioned on the TPM instructions page). Could you please help me to solve the TPM issue described above? Is there a way to check what version do I have? Thanks in advance!  

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We are having an issue printing from our EHR medical program since a forced update that our support department at EMR says is coming from a overly aggressive Windows Security Update.
 See attached.  We were instructed to uninstall the update but it continues to reinstall when restarting each computer. We have about 13 computers and 8 Microsoft surface tablets.   All computers are running various versions of Windows
8.1 to 10.  You cannot stop the updates from occurring.  Is there a fix because this is seriously affecting our work daily.

From my EHR  tech:

Uninstalling the update fixed the issue.  I would de-select this update on all machines as you apply the latest round.

I am letting development know... I am not sure if they will fix or if Microsoft may release an update to the update first.

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I am having some issues with my windows update. It will not update at all. I am also unable to update my internet explorer.

Any help is appreciated. Please see attached logs and below code




Diagnostic Report (1.9.0027.0):
Windows Validation Data-->
Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-*****-*****-FYVQB
Windows Product Key Hash: BiGPTnEmebjLKyvsFO9OMYyy/gc=
Windows Product ID: 55041-008-1336017-86675
Windows Product ID Type: 6
Windows License Type: Volume MAK
Windows OS version: 6.1.7601.2.00010100.1.0.004
ID: {3AD4711B-834B-4D8B-A7D1-D1E6DF23B036}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Enterprise
Architecture: 0x00000000
Build lab: 7601.win7sp1_gdr.111118-2330
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
OGAExec.exe Signed By: Microsoft
OGAAddin.dll Signed By: Microsoft
OGA Data-->
Office Status: 100 Genuine
Microsoft Office Enterprise 2007 - 100 Genuine
OGA ... Read more

A:Windows Update Issue - Error 80073712 will not update

Hello habeeb786 and welcome to the forums

Could you follow the instructions here please:

Windows Update Posting Instructions


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Hi all I have been trying to get my .net to update. It keeps failing. I have tried everything from the window help and it still will not update. I tried the offline update and download it an it also failed.
Here is the log for that failure.

OS Version = 6.1.7601, SP = 1.0, Platform 2, Service Pack 1
OS Description = Windows 7 - x64 Home Premium Edition Service Pack 1
MSI = 5.0.7601.18896
Windows version = amd64_windowsfoundation_31bf3856ad364e35_6.1.7601.17514_none_615fdfe2a739474c.manifest
Windows servicing = 6.1.7601.18766
CommandLine = D:\6c4fab9be643e644a590da1f14\\Setup.exe /x86 /x64 /redist
TimeZone = Central Daylight Time
Initial LCID = 1033
Using Simultaneous Download and Install mechanism
Operation: Installing
Package Name = Microsoft .NET Framework 4.5.2 Setup
Package Version = 4.5.51209
User Experience Data Collection Policy: AlwaysUploaded
Number of applicable items: 14
RmShutdown failed with error: 351
Exe (D:\6c4fab9be643e644a590da1f14\SetupUtility.exe) succeeded.
Exe Log File: dd_SetupUtility.txt
ServiceControl operation succeeded!
ServiceControl operation succeeded!
ServiceControl operation succeeded!
ServiceControl operation succeeded!
Exe (D:\6c4fab9be643e644a590da1f14\SetupUtility.exe) succeeded.
Exe Log File: dd_SetupUtility.txt
MSI (D:\6c4fab9be643e644a590da1f14\netfx_Full_GDR_x64.msi) Installation failed. Msi Log: Microsoft .NET Framework 4.5.2 Setup_20150728_153208501-MSI_netfx_Full_GDR_x64.msi.txt
Final Result: Installation failed with error code:... Read more

A:Issue instaling .net 4.5.2 through windows update and offline update.

Completing this tutorial would make life easier for our expert.

Windows Update Posting Instructions

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Hi, I have recently just got done building my computer. Did the hardware, pretty much all the software till all I had to do was install 231 important windows updates. So I aloud it and it took a good hr to install it all.. than the computer shuts down and I turn it back on, than it goes into configure the updates mode.. 20 minutes later it says failed windows updates and is now reverting back.. and not in those exact words.

When I was finally able to get out of the revert update screen which took about 30-40 minutes everything seemed normal, till I opened the update history screen and showed about 95% of the updates failed. I also noticed that it had installed the updates on my HDD which is my D: storage but should have installed it on my C: SSD storage. Now I need to figure out how to get rid of that locked folder on my HDD and place all the windows updates on my SSD.


i7 4790k cpu

gtx 750 ti gpu

ddr5 2400 memory

evga 850 g2 psu

Z97 gaming 5 mobo

Samsung 500gb SSD

1.5tb HDD (seagate I think)

windows 7 64bit home

I've been searching around to see if there was a fix but a lot of people have had a really hard time with this issue and seems to be so many people unable to fix it.. I'll be turning off windows update till I figure this out.

Thanks guys

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I am looking for a script to disable the annoying Windows Update notification.
For a single PC I can go ahead and turn the message off in the Action Center.
Any help with registry edit?

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My computer was running very slowly. I went to Task Manager and looked at the processes running. Nothing showed a very high percentage. I looked at "All Processes" and found that the svchost.exe file was using 100% of the cpu.

I checked my computer for viruses, Avast found nothing. I checked for malware with Malwarebytes, it found nothing. I ran rkill.exe and it found nothing, came back clean.

I turned off the auto windows update feature. So that you now have to manually check for updates, and this immediately dropped the cpu down to 0% again.

So, I'm running with Windows Update turned off. I tried to manually check for available updates, but the problem started right back up. The svchost program, in the c/:windows/system32 folder, was again running at 100%, effectively locking the machine up. I've left it running for an hour thinking that it would eventually check for updates and give me a list. Nope, just churns away.

So now my computer is running normally, but I can't check for, or download, or install any new Windows 7 Updates. Computer was last updated back in April 2015. Not updated since then. Problem started a while ago, but I didn't notice right away since it's my wifes computer not mine.

Only have a Restore Point that goes back to mid-July. I guess I could try going back to that restore point and seeing if that would fix the problem, but I'm going to have to reinstall a bunch of programs again if I do that. Adobe Flash updates, Adobe Reade... Read more

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I've upgraded from Windows 7 on my media centre PC, the upgrade utility found nothing in particular, I did an install that only kept personal files (the PC only plays TV and AVI's so I don't need to install anything else), I applied for the Windows Mediacenter product key, installed it and now each and everytime I connect it to the web and anything updates it BSOD's constantly until I have to refresh windows. So I've cut it off from any internet access and it seems to be working.

I downloaded your BSOD tool on my laptop and put it on the PC where your setup required a .net update via Windows Update...kinda the problem in the first place. As such I can't use your tool and I don't know how to read Windows 8 mini dumps.

So, I've uploaded the mini dump in it's raw format. I've renamed the dmp to txt so that it would pass through your filters. Sorry, but it's really frustrating so I hope you're ok with it?

Can someone have a look and give me some advise?


A:Windows Update causing BSOD

The memory dump blames your video drivers. Please follow these steps to uninstall the current video drivers and then install the DRIVER ONLY: nVidia Video Cards - DRIVER ONLY installation procedure

If this doesn't fix things, then try the free diagnostics for video here: Additional Hardware Diagnostics

Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

nvmf6264.sys Wed Apr 20 18:49:36 2011 (4DAF6300)
nVidia nForce network driver

The following is for informational purposes only.

**************************Mon Dec 10 18:14:37.222 2012 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\11_12_2012.dmp]
Windows 8 Kernel Version 9200 MP (2 procs) Free x64
Built by: 9200.16384.amd64fre.win8_rtm.120725-1247
System Uptime:0 days 0:00:28.918
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by :nvlddmkm.sys ( nvlddmkm+8b01d )
BugCheck 1000007E, {ffffffffc0000005, fffff88004f1301d, fffff880041a95a8, fffff880041a8de0}
Arg1: ffffffffc0... Read more

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I've had Windows 10 running on my Optiplex 3020 for a while now with no real problems. Recently an automated update is causing the pc to lock during the reboot. I get a black screen with circling dots which stays for hours without changing. I have to turn the pc on and off a few times to get it to recover to the previous version which works fine. I have run the Dell dignostics which updated a few drivers but the problem still occurs. Windows is trying to install the update every few days. Any ideas what might be causing this?

A:Windows 10 update causing pc to lock

dfmarshall,It is hard to say what is causing the problem. If all your drivers are updated and the computer was running fine prior to the update then, there is something in the Microsoft Update causing problems. Unplug any devices connected to the computer and disable any anti-virus or utility programs. Once you have done that try the update. If that does not resolve the issue. Contact Microsoft about the update.

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After upgrading to Windows 8 the setting for Windows update was set to 'Automatically Download and Install'. There was no indication that Win 8 checks for updates DAILY and no indication that any updates are being installed. The updates required a restart but nothing reported it to me. I noticed that a few of my applications would not start and others would crash. It was only when I restarted the computer to fix these problems did I see that there were updates installed. After the restart my computer was back to normal.

Is there a way to have Windows 8 indicate to me that updates are being installed or a restart is needed?

A:Windows Update Causing Problems

You can find it in the Control Panel, open up Windows update and look like side for Change settings.

By default it's set to update automatically but you can change it to the setting shown in the picture for more control. .

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At first Windows 10 work great but now every time I close my laptop and open it again, the screen will remain black and I have to shut it down and restart it (which takes forever for it to restart now). I don't want to have to restart my laptop every time I close it. Help.

A:Windows 10 update causing problems

What do you want your laptop to do when you close the screen?

Have you changed the relevant settings under Power Options?

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My Lenovo is running on Windows 8, and it freezes randomly with the times being every month or two. I looked up this problem and it said that it was something to do with after BIOS and all other drivers are updated, the HDD is defective (link here). The person giving the report also said that the problem occurred when she was running Windows 7.
My question is: Would the same effect happen in Windows 8?

A:Update from Windows 8 Causing my PC to Crash?

It would be worth running Lenovo PC Doctor & calling Lenovo support with the report.

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Recently we've noticed that a number of win 7 pro VM's (esxi 5.5 hosts) were all maxing out their CPU's. Svchost was the process hogging the resources but more spacifically we found that the windows update service was to blame. Stopping the service
on all VM's has been a suitable work around but we need to be able to leave the service running for the sake of keeping the machines up to date.

I've contacted VMware support and they have not been able to find any issues on the hosts that would be contributing to the issue. That being said I'm back to troubleshooting the guest OS on all of the VM's.

At this point I've tried the following with no luck
1. Rebuilt Update Store folder
2. Installed latest updates
3. Installed KB3102810
4. Ran Windows update diagnostic utility

Any additional suggestions would be much appreciated.

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Hello all,

I've been looking around and I don't seem to see anyone else with this issue. I got what I hope to be a windows update the other day and when I restarted my computer, I noticed that my norton automatic sercurity did not automatically turn on (and will not turn on despite my best efforts) and that when I use the internet (explorer or firefox) email service provider websites (like gmail, google, or facebook) will not load.

Anyone seen anything like this? More details upon request.


*** Wow, I do not know what is happening here. Also, both my hardware cd drives are not active!
I really can't figure out what is happening with this... I haven't done anything here.

A:"windows" Update Causing Issues.

When you say you "hope" you got a Windows update, what do you mean? Did you go to the Windows Update Website and download an update or something else?

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Are you experiencing whole system freezes after the anniversary update? It's happening every 10-20 minutes and lasts about 30 seconds. People all over the web are reporting it on all sorts of different laptops. I am wondering if any Acer users have a fix. Have you experienced it on your VN7? What's your solution? I can't rollback. I tried and my whole system crashed. I had to reinstall Windows from scratch and all I could find was the Annniversary version. Now I'm stuck with it and the freezing. Paul

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I installed Windows updates on 15th June and when I ran a GSP Family Tree software program, it came up with a NTVDM.EXE has stopped working error.

I have been running this program for years on Vista without any problems so I thought the problem would be related to the windows updates.

I have uninstalled the windows updates, see attached screen shot, and the program works okay again.

Can anyone identify which of the updates might be causing this problem?

A:Windows update causing NTVDM.EXE Error

Hello Hawkeye58. You may have to use a process of elimination, i.e. install the security updates for Vista one at a time until your program is broken again. Probably no one here is using your program. The file ntvdm.exe hasn't been modified since 2008. It seems unlikely that an update for Office or IE was the culprit.

I notice that on June 10 there were two repeat installs of May's Malicious Software Removal Tool. I observed that on June 13, but did not allow it to install again: May's Malicious Software Removal Tool returns to haunt me June 13.

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Hi All,

Having an issue updating a laptop. this is a laptop loaded with a custom image which i deploy via SCCM. The image is currently on build 1511, so the update im doing is from 1511 to 1607.

The way im updating, is using the Windows 10 update tool:

Before i go on to explain, i should tell you, i can re-image and replicate this issue over and over, so its probably an issue somewhere down the line with the the image, but the update tool for some reason still mentions the laptop is ready for the upgrade. (oh and the image, that i know of to date, has no issue, and all prior windows updates are applied)

The Issue:
I download the aforementioned tool, it goes through its motions of advising whether my laptop is compatible, once it decides its fine it downloads the update (normal behavior). It then proceed to prompt me my laptop will restart in order to install the upgrade. No issue there, it press "Restart"and it goes through the motion of installing it.
It all goes well, rebooting a few times (again, normal behavior) HOWEVER, once it reaches 99% (every time) it reboots and then gets stuck in a loop.
UEFI --> Windows boot ( so this screen http://i.stack.imgur.com/hvUhO.png)--> Reboot --> UEFI --> Windows Manager --> Reboot etc etc etc......loop loop loop
It does this eternally (or at least, my patience was limited to 3 hours)
As i said before, i can then reimage my machine via a PXE boot, and... Read more

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Need help. I've got xp without sp's. Went to run windows update. It started it's download, I believe installing sp2. About 3/4's of the way through it locked up. The computer was froze. I ctr-alt-del to get task manager but nothing happened. So I waited awhile longer and still nothing. So I rebooted the comp. Now everytime I go to windows update through help & support or through mc's site, even just clicking on the link windows update help at mc's site locks up the computer. I have to end task to get the comp running again. I've searched high and low over the internet for the answer, ran spybot, virus scan, and even reloaded xp. Which when i did that and it asked for registration info i filled it out and sent it and it too locked up the comp. Again please help. THanks.

A:Windows Update causing computer to lock up

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I updated to Windows 10 - which is cool BTW - but now I'm getting fragmented displays.  For instance, if I'm on Facebook I get a part of a different post laid over the post I'm reading.
I've downloaded and used Driver Booster 3 but, even though it's updated 3 drivers, it hasn't helped this problem.
I've also found that my fan runs when I'm playing games and it sounds really loud (like an airplane).  It's sporadic but it happens whether I'm playing a game online or one that's on my PC.
ALSO - in Chrome - Tabs are slow to load and open.  I have no extensions other than Norton (unless there are some behind the scenes).
I've run an SFC and have copied the results below.  I have Norton 360 Premier, Malwarebytes, eSet online, Hitman Pro.  I'm neurotic when it comes to security.
Can you help figure out my display issues?
2015-11-05 11:08:04, Info                  CSI    0000000a [SR] Verifying 100 (0x0000000000000064) components
2015-11-05 11:08:04, Info                  CSI    0000000b [SR] Beginning Verify and Repair transaction
2015-11-05 11:08:10, Info                  CSI    00000070 [SR] Verify complete
2015-11-05 11:08:10, Info                  CSI    00000071 [SR] Verifying 100 (0x000000000000... Read more

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XP Pro SP2

This is sorta related to a previous thread of mine..but sorta seperate.

Anyone know of a windows update that causes user accounts to lock up / not allow a password to be entered even though its the right password?

It keeps happening to me, and i know its not software b/c this is the third clean install in 2 weeks with still the same issue...even without installing software other than office 2003 it happens.

Short and sweet... three user accounts (one admin, two poweruser) I log on as admin, lock the desktop (WIN+L), come back a few min later, log on to a poweruser acct., log off the power user acct, try to log on my admin user acct and it wont accept my password even though i was just on it and its is still open and shows me as logged on. It also locks out the poweruser accts.!!

The only thing i can do hard boot it....and this only happens once and a while...very intermitent. im gonna really hurt someone or myself soon....

ERRRRRRRRRR!!!!! All "critcal" windows updates installed, and net framework and WMP10 installed. and updated....and no i have not see a pinpoint pattern of any of the updates that can cause this. I have also used the drivers that worked fine on my previous install..and also the latest...no luck....it must be M$ updates
Thanks for reading

A:Windows update causing account lock out?

Err, bump.

Please help !!!

No one likes me anymore


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Hey guys. I really need help with this. When I install these new Windows 7 updates, and shut down the computer, Windows won't launch. So I always have to do the startup repair option, which is getting annoying. I've attached a screenshot of the updates, and I wanted to know which one(s) were causing the issues, and how can I fix this? Thanks!

A:New Windows update causing launch failure

Please follow the Windows Update Posting Instructions and post the requested data
If the file is too large (8MB compressed), remove the older CBSPersist cab files until the final file is below the limit - you can always post them separately after zipping them. (the forum doesn't allow the upload of bare CAB files, for a number of reasons)

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I keep getting this error for the last 2 weeks:


This is new, as I have been able to update in the past.

I have Service Pack 2.

I have turned off MalwareBytes and Avast, this didnt work. I have also tried the automatic "fix" for this, including the "aggressive" mode.

Thanks in advance for your time and help.

Jim H

A:Malware causing Windows Update problem ?

If you receive Windows Update error 80072efd while checking for updates, the cause might be a high number of update requests on the Windows Update servers. Close Windows Update, wait 10 to 15 minutes, and then run Windows Update again. You can also wait for Windows Automatic Update to run at its next scheduled time.If you continue to receive this error, it might mean that a program running on your computer is preventing Windows Update Services (SVCHOST) from accessing the Internet. Programs that might do this include firewalls, anti-spyware software, web accelerators, Internet security or antivirus programs, and proxy servers.To correct the problem, you might need to add the Windows Update website addresses to the blocking program's exceptions or "allow" list or allow Windows Update Service to connect to the Internet through port 80 and port 443.Windows Update error 80072efdConnection-related errors when you use Windows Update or Microsoft UpdateThere are more suggestions in this Microsoft discussion topic.

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I installed the Windows upgrade 8.1 on my Compaq laptop. When I restarted the computer, my desktop came up with the following error msg.


The problems I am having are:

1. When I try to click terminate, the box continues to pop up & then the computer will refresh the desk top.

2. I cannot access anything. When I try to open anything, nothing happens.

3. I contacted Microsoft and was told I purchased MS windows when I bought my computer so I need to contact HP. And HP is telling me my computer is out of warranty.
What I want to know is, why isn't MS held responsible for it's own product regardless of who it is bought through? Is this normal business practice in the computer world?

4. When the Windows update popped up I thought it was mandatory to keep my computer running correctly. Where did the pop up come from, HP or MS?

Any help will be appreciated.

Thank you,

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Well in short my desktop was working perfectly fine and I had my windows updates set to automatic. One day the right click function on my desktop stop working. So I was suspesious of spy ware and ran several spy ware tools and did not fix it

I did a restore to a few weeks back and isolated that only occurs when I run the install for
Microsoft Security Bulletin MS06-015 or
Microsoft Security Bulletin MS06-014

The computer rebots and then when ever I go to right click on the desktop I get an hour glass shows and the computer becomes sluggish and the drop down options for right clicking on the desktop never load

Now, right click everywhere else works fine and I can access my documents . I think its just right click the desktop

Anyone heard of this?


A:Windows Xp update causing not to be able to right click on desktop

MS06-015. Right click problems are one of the conflicts.

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First time post but I am hoping that I can get this fixed. I have been experiencing a ton of issues with my laptop. I am running Windows Vista Ultimate on a Fujitsu S7110 with and Intel Core2 T7200 Processor, 2Gb Ram.

I was told to download some hotfix for Vista and install it and since then I get zero internet, Kaspersky fails to load a bunch of components and it generally runs like crap.
When I mouse over the wireless connection icon it tells me that "Connection Unknown The dependency service or group failed to start"

It freezes and soes all kinds of weird things. I have looked at teh services to try to start ones that are turned off like the DCOM service but they just hang at "Starting" and never work. It seems to work a little better when Kaspersky is closed but still no network services.

Here is my Hijack This log....

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 1:33:50 PM, on 22/07/2008
Platform: Windows Vista (WinNT 6.00.1904)
MSIE: Internet Explorer v7.00 (7.00.6000.16681)
Boot mode: Normal

Running processes:
C:\Program Files\Windows Defender\MSASCui.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\Fingerprint Sensor\ATSwpNav.exe
C:\Program Files\Fujitsu\chitose\updatenv.exe
C:\Program Files\Fujitsu\Fujitsu Hotkey Utility\IndicatorUty.exe
C:\Program Files\Fujitsu\BtnHnd\BtnHnd.exe
C:\Program Files\Fuji... Read more

A:Windows update causing services problems...HELP!

It turns out it wasn't the Windows Update. I managed to navigate my way through the ridiculously slow windows and uninstall the most recent update. I am however still having problems with my Windows services and Kaspersky. If anyone has some ideas on how to repair the multitude of service errors such as authentication service is unknown and dependency service or group has failed to start PLEASE HELP!

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Hello everyone, let me start off by apologizing if this was in the wrong section (I was thing maybe this should have been put in the updates section?).

Any way,

My issue is that I have a HP Pavilion G6 2399-sa and it is currently running the HP OEM version of windows 8, I have previously updated to windows 8.1...twice in fact and every time that I have updated to windows 8.1 I get random freezing issues. These freezing issues occur at random times there doesn't really seem to be some pattern to it.

I know that I have to update to windows 8.1 as there are apps which refuse to be installed unless I update ... So does anyone have any ideas on what to do because I need to update again so I can use my apps...I do recall reading something about Dynamic ticking I think? It was some command in cmd prompt like bcdedit /set disabledynamicticking yes I believe. Would that help or does anyone have any ideas?

I would really appreciate any advice and thank you in advance.

Cryptoncore (Aaron)

A:HP Pavilion G6 windows 8.1 update causing hangs


The first things that comes to mind is what other programs do you have installed?

It could be something as simple as one of your existing programs is not compatible with Windows 8.1. Windows 8.1 is a whole new OS and not a simple update.

Driver incompatibility has also been a common problem after the upgrade from 8 to 8.1 so before you attempt the upgrade again make sure you have the latest drivers as well as windows updates.

What antivirus are you running if any? Some may not be ready for 8.1

My HP (purchased last Dec) and preinstalled with 8.0 handled the upgrade to 8.1 quite well but I did the upgrade after just two days and had not installed any additional programs. I waited till after the upgrade to install anything that wasn't present when I got it so I avoided any conflicts with existing programs.

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Please see this thread for my original problem: http://www.techsupportforum.com/f217...op-358237.html

Same computer, new hard drive (since that seemed to be the device that was causing the problems) and I have the same problems.

I just put the new drive in yesterday, installed Vista and went to Windows Update to install the updates. For one, it takes upwards of 5 minutes just to find the updates I need, then forever just to download and install them (as in over 2 1/2 hours and it hasn't even gotten to SP1 yet). When they finally install, I reboot. It gets to the Windows loading screen and blue screens with the same STOP codes as in the other thread:

0x0000007B / 0x80403BA0 / 0xc0000034 / 0x00000000 / 0x00000000

The only difference between now and when I originally had the problem last year is that there isn't an endless reboot loop; I'm able to start Windows normally after the BSOD.

EDIT: And I can't figure out why, but dump files are not being created when it blue screens, even though I have it set to do that.

A:Windows Update causing BSODs, part 2

Got another BSOD while trying to install SP1:

0x0000008e (0xc0000005, 0x910d5746, 0xa2b49c30. 0x00000000)

Win32k.sys address 910d5746 base at 91000000, datestamp 4a856e32

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.0.6000.
Locale ID: 1033

Additional information about the problem:
BCCode: 1000008e
BCP1: C0000005
BCP2: 910D5746
BCP3: A2B49C30
BCP4: 00000000
OS Version: 6_0_6000
Service Pack: 0_0
Product: 256_1

Files that help describe the problem:
C:\Users\Matt Horne\AppData\Local\Temp\WER-85862-0.sysdata.xml
C:\Users\Matt Horne\AppData\Local\Temp\WER7D59.tmp.version.txt

Read our privacy statement:

Minidump files were created this time.

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I usually can figure stuff out through google but these problems have absolutely floored me. I have not been able to update Windows in quite some time. It claims it was never updated. I also cannot manually update Microsoft Security Essentials though it does seem to automatically update regularly. I've tried just about every suggestion on the net and nothing is working.

Then when updating my iPhone to the new iOS, the update crashed and now my phone can't even be restored through iTunes -- this may be possibly be caused by outdated Windows.

It's driving me insane. My phone is ruined, I can't update my stuff properly. What the hell? Please help!

A:Windows will not update (may also be causing iPhone crash with iTunes)


Originally Posted by icarusbreathes

I usually can figure stuff out through google but these problems have absolutely floored me. I have not been able to update Windows in quite some time. It claims it was never updated. I also cannot manually update Microsoft Security Essentials though it does seem to automatically update regularly. I've tried just about every suggestion on the net and nothing is working.

Then when updating my iPhone to the new iOS, the update crashed and now my phone can't even be restored through iTunes -- this may be possibly be caused by outdated Windows.

It's driving me insane. My phone is ruined, I can't update my stuff properly. What the hell? Please help!

I solved it. Found a batch file through google, ran it and it slowly got my updates working again, then uninstalled all iTunes components again, reinstalled, and uninstalled the broken Apple drivers in device manager and it worked. YES!

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I built my computer myself its running Windows 7 Home Premium SP 1 64-bit
Windows update is no where to be found on my system when I go into control panel and try try open it by clicking on it nothing happens.
I've checked services.msc and it is not listed in there, I've tried running the Windows fix it program and a bunch of others that are meant to fix Windows update but none of these have done anything, I think because it doesn't exist.
I've tried re-registering the needed .dll files for Windows update which some are missing so that didn't do anything either.
I tried to repair windows by booting from the disk but i get the error saying "This version of System Recovery Options is not compatible with the version windows you are trying to repair. Try using a recovery disk that is compatible with this version of windows" even though I am using the exact disk I used to install windows from, I had an old HHD in my computer that had windows on it from an old computer that I thought might be causing that but I removed it and the error is still there.
Another issue that I think maybe linked to this is that Microsoft .NET Framework 4 is missing so windows doesn't let me install or run lots of programs, and when I try to install that it fails giving this in the log
Exe (C:\f038ec82815eda34fa\Windows6.1-KB958488-v6001-x64.msu) failed with 0x80080005 - Server execution failed .
Final Result: Installation failed with error code: (0x80080005), "Server execution fai... Read more

A:Windows Update has disappeared from my system and is causing issues

Hello Kiernan and welcome to Seven Forums.

Did Windows Update ever work on your computer? If yes, it's possible that something (like malware) might have damaged or corrupted system files. Have you run a full scan with your installed AV program? Another free product that is highly recommended is Malwarebytes.

If this is a brand new build it's possible that your Windows 7 installation disc had a glitch or two during the OS install process. You could try running a System File Checker scan from an elevated command prompt (option two, this tutorial.) If problems are found run the scan at least 3 more times and immediately reboot the computer after each scan. (See the "note in Option Two, Step 4.)

If the SFC scan doesn't help you could try a Repair Install. If successful, it should preserve your user accounts, data, programs, system drivers, etc. There's also a link in the "note" in Step 4 to an official download site if you want to create a new installation disc (just in case your original disc was damaged or corrupt.)

If still no joy you may want to consider doing another Clean Install following the steps in this tutorial.

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Hello, I'm hoping you can help. My HP Pavilion DM4 laptop is currently un responsive, stuck in the midst of a Windows update (screen showing "Please do not power off or unplug your machine, Installing update 2 of 2") for more than 16 hours. I've tried to hard reboot it by pressing the power button but it doesn't work (the same screen with the Update message just keeps displaying). I'm ready to take the battery out but wanted to check here first to find out what you think I should do.

Here is some add'l background. This laptop was experiencing issues w/the keyboard and mouse not working after a Windows update was applied a couple of months ago (didn't realize it at the time). I tried several things to try to fix it before I realized I could do a system restore and just go back to a time before the update was applied (sometime in Aug or Sept). I then shut off the automatic Windows updates and ran each update separately (there were about 16 critical and 6 recommended updates), rebooted and checking for issues in between each update. I should have written down exactly which update this was (I believe it was from Oct 9 and related to security issues w/Microsoft Windows).

Any thoughts what I can do to get my laptop to respond again??

A:Solved: Windows 7 update causing HP laptop to be unresponsive

have you tried to get into safe mode to get to a restore point

can you run a check on the hard drive from the bios to check it

i seem to recall someone saying they had done a check on their h/d from the bios on a hp

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Ladies and gents,

I have encountered an extraordinarily odd problem on freshly reformatted Windows 7 Home Premium 64bit machine. I reinstalled Windows, all the updates, then tried to install Office 2003. When returning to Windows Update I got a 8024402F error. I used System Restore to take me back before the installing office, tried Windows Update. Installed Office 2003, same error.

The reason for the reformat was the same error, which I tried to resolve by deleting the SoftwareDistribution folder. It seemed to work, but then a Windows Update attempt hung on checking for updates for nearly 10 minutes. I got frustrated and rebooted, and the machine would not boot at all. Not even in Safe Mode. System Restore via the recovery environment generated numerous errors. No clue what might have caused all this, but needless to say I am reluctant to try solve this error by canning the SoftwareDistribution folder.

Has anyone encountered this? The culprit update must be sometime in the last month or so. The customers first told me about getting errors saying Windows Update was failing about two weeks ago, and said they were around for a while before that.

Any ideas much appreciated.


A:Office 2003 Causing Windows Update Error

If you have the machine to hand, please run the Windows Update Posting Instructions and post the requested data.
As far as I am aware, there should be no problems installing Office 2003 on Win7 - I know that MS certainly supported the configuration when 7 was released.

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Hello all!

I recently wiped my hard drive clean and reinstalled Vista. It was giving me some trouble before because of a few things I had done, so I chose to start over (After backing up all of my important data, of course!).

After getting over a few of the initial bumps, I got it running again. After I got all of my drivers installed, I went straight for Windows Update. 71 updates available. Woo!

I have been able to install eight of them, but that is all. When I install all of them, it causes a BSoD when I reboot. It doesn't even ever actually get into Windows! Luckily for me, I make restore points often and Dell was kind enough to package an actual Vista installation DVD with my laptop.

I can't figure out which update is causing the problem. Windows Upate won't actually let me install each update individually, either. It seems to want all or none. On top of that, there are no memory.dmp logs, either...

I've set the machine up to stall on the BSoD rather than restart, so I may try to recreate the event to get the actual stop error. If I do, I'll update.

Any ideas?

Computer info:
Dell Inspiron 1420
Windows Vista Home Premium
3GB of RAM
Intel Core 2 Duo @ 1.83GHz

A:Windows Update causing BSoD after Vista Reinstallation

you wiped your HD clean with what ? just a basic format ? can you post the error of the BSOD here please ?

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The Windows Creators update installed itself on my machine on the 5th of June. I have a Lenovo Yoga 3 14 80JH. Since then the keyboard has been missing significant numbers of letters when I type - exceptionally annoying. Checking the event log for the machine it seems that the keyboard was "migrated" on the 5th, I assume as part of the update. No solutions so far found on the web... I have a second machine (a Dell) and will be sure to NOT upgrade to the Creators update until I am confident. Can anyone explain how to fix this? Thanks...

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I had installed the update mentioned in the title, installed fine with no problems. When I went to shutdown my laptop, the screen would go off like it normally does, but the system does not shutdown. The power light still stays on, and I see a flicker of the HDD light but they do not turn off. I had left it for about 10 minutes, but it had still not turned off. Any ideas why this is happening? I saw that Avast was causing some problems with this update, but I do not use it.

OS: Windows 8.1 x64

A:Windows update KB3000850 causing a problem with my machine

Check your power settings to see if it is set to shut down. The update might of set it to sleep.

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Windows did an update and then went to restart and came up with the following:
"Windows Boot Manager has been blocked by the current security policy"

"No Bootable Device, Hit Any Key"

"Boot Option Menu,
1. Windows Boot Manager (ST9500325AS)"

Press enter and end up in a cycle of that. Can't get safe mode to work.

The day before I installed AVG but it had restarted and was working.

Packard Bell Notebook Q5WTC

A:Win 8 Update Causing Windows Boot Manager Problem

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Almost 4 days ago I just finished up about a 6 hour work session on my computer and things seemed peaceful and quite and I suppose automatic updates had some downloads to install on my PC and needed to reboot, this is when everything changed in my PC world . Its an HP Pavillion DV6000 series (DV6226us) which seemed to enter a routine reboot until it got to the windows update config page after windows logo screen it had 3 updates to config but on the 3rd it stayed at 0% completion & rebooted. I let it run quite a few times and realized it wasn't going to start. This Vista bug had never happened to me and I didn't know this was similar to the major SP1 & SP2 update errors years earlier. That night I had no other access to the internet to find a solution so I started out with the easiest repairs I could think of, starting in all 3 safe modes, last known config, debug mode, etc..
Nothing worked and I had no recovery partition due to my last vista glitch 2 years earlier that created major vista & recovery drive corruption issues & I had to reformat the hard drive with a a vista installation disk.
I Now I have a Vista Business Update disk I bought awhile ago but never installed plus a couple other OEM Vista home reinstallation disk. So I was able to boot from the vista biz disk and ran startup repair, no errors. I then
went to system restore, all 3 windows updates were listed with oldest restore point being the the first update installed. So I pick... Read more

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Long version:
So, I started 2015 with this idea of having a nice fresh, newly updated windows computer on my desktop. After all, it had been nagging me for a while with that little annoying "Updates installed, need to reboot" box. You know the one you always press "later" on...

So, I decided to actually reboot the system. That, I should not have done!

The system slowly grind to a halt and locked up about half way through the reboot process. After waiting for an hour or so, and concluding that the system was locked up (no response to num lock) I rebooted the old fashioned way

Aaaaand the system slowly started. Only to reboot halfway through the boot process. Boot into recovery. It says that recovery can not help me. Clearly I am on my own here. Boot into rescue. The system hangs about halfway (CLASSPNP.sys). Somewhere in the back of my mind I remembered that this driver was related to AHIC, so I swapped over to IDE and got the system to boot into rescue. It cleaned up some stuff related to the update on boot, and another reboot (with AHIC) gave me access to all hard disks in rescue, as well as networking.

Another try to boot normally gave me a BSOD again, with a very non-descriptive error (0x000007e). Booting with logging enabled showed the last driver to be loaded to be udfs.sys. And at this point I am stuck. As far as I can tell this driver was not changed in the update. Anybody have any idea how to sort out this mess?

Short version:
* System hang on... Read more

A:The joy of Windows Update: Gremlins in udfs.sys causing BSOD?

There is no crash dump. Most probably because of this fact ....

Log Name: System
Source: volmgr
Date: 2015-01-06T13:30:06.201
Event ID: 45
Task: N/A
Level: Error
Opcode: N/A
Keyword: Classic
User: N/A
User Name: N/A
Computer: overlord
The system could not sucessfully load the crash dump driver.
There may be many a reasons behind it; but one very possible reason is that yorr SSD is running out of free space. Drive C:Size 74,43 GB (79 919 312 896 bytes)Free Space 2,75 GB (2 950 840 320 bytes)If you can free up some space (at least 10%, that is 8 GB more or less), then probably the situation will be some better, at least we will get a crash dump to analyze for the reason behind the BSOD.

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Could somebody check this, but it looks like this update causes corruption.
I run sfc /scannow and I get :

Could not reproject corrupted file [ml:520{260},l:114{57}]"\??\C:\ProgramData\Microsoft\Diagnosis\DownloadedSettings"\[l:24{12}]"utc.app.json"; source file in store is also corrupted
2015-05-06 21:16:07, Info CSI 000001b9 [SR] Could not reproject corrupted file [ml:520{260},l:114{57}]"\??\C:\ProgramData\Microsoft\Diagnosis\DownloadedSettings"\[l:66{33}]"telemetry.ASM-WindowsDefault.json"; source file in store is also corrupted

I searched a little bit and found this:

The Tech Cookbook – Windows 8 update (KB3022345) causing corrupt files

It looks similar but I'm not sure that solution on that page is applicable to W7 64 bit.



P.S. Update. sfc /scannow was performed without errors before update with optional updates. Tried on my laptop. After update corruption

A:Windows 7 update (KB3022345) causing corrupt files

Ok Guys.
Update 2.
I downloaded sfcfix.exe from this link: http://www.sysnative.com/niemiro/apps/SFCFix.exe
After running fix and after that perform again sfc /scannow everything back to normal.

This is report after fixing:

SFCFix version by niemiro.
Start time: 2015-05-07 15:00:07.345
Microsoft Windows 7 Service Pack 1 - amd64
Not using a script file.

FIXED: Corruption at C:\Windows\winsxs\amd64_microsoft-windows-u..ed-telemetry-client_31bf3856ad364e35_6.1.7601.18839_none_fe0845bb1d97efda\utc.app.json has been successfully repaired from C:\Windows\winsxs\amd64_microsoft-windows-u..ed-telemetry-client_31bf3856ad364e35_6.1.7601.23040_none_fe7de82236c5fac8\utc.app.json.
FIXED: Corruption at C:\Windows\winsxs\amd64_microsoft-windows-u..ed-telemetry-client_31bf3856ad364e35_6.1.7601.18839_none_fe0845bb1d97efda\telemetry.ASM-WindowsDefault.json has been successfully repaired from C:\Windows\winsxs\amd64_microsoft-windows-u..ed-telemetry-client_31bf3856ad364e35_6.1.7601.23040_none_fe7de82236c5fac8\telemetry.ASM-WindowsDefault.json.

SUMMARY: All detected corruptions were successfully repaired.
AutoAnalysis:: directive completed successfully.

Successfully processed all directives.
SFCFix version by niemiro has completed.
Currently storing 2 datablocks.
Finish time: 2015-05-07 15:03:39.443

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Hi all,
This is a new problem that has just occurred after I ran Glary Utilities and another problem way before then that caused a few issues, both, I think may be related.

Ok, if that sounded a bit complicated, it is, so, first of all my computer specs:-

Tech Support Guy System Info Utility version
OS Version: Microsoft Windows 10 Pro, 64 bit
Processor: Intel(R) Core(TM)2 Quad CPU Q6600 @ 2.40GHz, Intel64 Family 6 Model 15 Stepping 11
Processor Count: 4
RAM: 4094 Mb
Graphics Card: NVIDIA GeForce GT 730, -2048 Mb
Hard Drives: C: 489 GB (326 GB Free); D: 931 GB (380 GB Free); E: 801 GB (486 GB Free); F: 111 GB (76 GB Free); G: 465 GB (465 GB Free); H: 931 GB (786 GB Free); I: 465 GB (464 GB Free);
Motherboard: Gigabyte Technology Co., Ltd., G41MT-D3
Antivirus: Windows Defender, Enabled and Updated

Drives G: to I: are external drives... Drives C: and F: are SSD's

Ok, I had been having some problems since I had to do a clean install of windows(tried cloning my drive for upgrade to SSD but both of the softwares I tried to use detected problems whilst cloning) so the only other alternative was a clean install of Windows 10 Creator's Edition(Grr..) so after I rebuilt my system(software-wise) so it was usable I started to get some problems with a) sound, b) terrible frame rates in games and c) every time I launched a YouTube link, two versions would start playing so I got the YouTube video and sound, and in the background the same YouTube video audio only delay... Read more

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