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Dell Latitude E5470 touchpad freezes\lagging

Q: Dell Latitude E5470 touchpad freezes\lagging

Hi,
Recently I have bought my Dell Latitude E5470 laptop and from the beginig I have annoying touchpad issue :(
When trackpoint and touchpad are active at the same time, cursor freezes for 3-5 seconds and moves to the left at a small angle. When trackpoint is disabled, cursor freezes for 3-5 seconds and doesn't move at all. If I use touchpad actively, this happens each minute or two.
I have checked this situation from the BIOS and the case looks slightly different, but still the same.
Please, help me to solve my problem. Thank in advance!
I have Windows 10, BIOS 1.9.4, Dell Multi-Touch Touchpad Driver 10.1207.101.113 A06

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RELEVANCY SCORE 200
Preferred Solution: Dell Latitude E5470 touchpad freezes\lagging

I recommend downloading and running DAP. It can help sort out any driver and firmware related issues on your system

It's worked out well for many of us in the past.

You can download it direct from this link http://downloaddap.org. (This link will open the download page of DAP so you can save a copy to your computer.)

RELEVANCY SCORE 88.4

I have a Dell Latitude E5470 on Windows 10 Enterprise, running the most up to date BIOs, chipset, touchpad driver, and display driver.
I am running into an issue that whenever a video, be it streamed or saved locally, begins to play, the touchpad no longer responds. The icon in the bottom right tray will not show any input, be it clicking or trying to move the mouse, and the mouse will not move, or allow clicks to register. Once the video is exited out, the touchpad resumes functionality. An external mouse and the Pointstick will continue to work during videos. 
Has anyone else ever experienced this before, and if so, was there a fix?

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RELEVANCY SCORE 84.8

Recently installed the latest BIOS update with the Intel security patch and now I'm unable to use bitlocker to encrypt the drive as it states "The TPM on this computer does not work with the current BIOS. Contact the computer manufacturer for BIOS upgrade instructions". 
Dell Latitude E5470/ Windows 7
Bios version 1.14.4
Please Advise

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RELEVANCY SCORE 82.8

Hello!
Please, answer for shure - is it possible to put into Dell E7470/E5470 inside WWAN-slot second SSD drive??
(Because I really dont need WWAN modem, but already have M.2 2242 SSD 256Gb from previous notebook.)

A:Dell Latitude E7470 E5470 SSD to WWAN

Found this post with confirmation that E5470 detect SSD in WWAN slot:

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RELEVANCY SCORE 82.8

Hello, 
I have installed the latest september version of bios and we still have problems initialize tpm. It says 
"Cannot take ownership of the TPM. Access is denied. error code 0x80070005"
I have checked on the bios to see if the TPM is still on and activated. 
I have reinstalled windows twice. Please let me know what I can do avoid this error. 

A:Dell latitude e5470 unable to initialize tpm

The latest bios is November 2016 www.dell.com/.../DriversDetails

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RELEVANCY SCORE 82.8

Hello Everyone!I bought an open box Dell Latitude E5470 today at a very cheap price. Unfortunately this laptop had a non backlit keyboard and a TN (1600 x 900) panel but it had the much needed 6300HQ, so I went ahead and bought it thinking that I can always buy a backlit keyboard later from aliexpress. I looked at aliexpress again today and noticed something I had overlooked before purchasing the laptop and that is that all backlit keyboards available for E5470 have a different shape thanks to the two stupid top mouse buttons that are not present in my variant of E5470. I now have to find a new top panel with frame that has the cutout for those two extra mouse buttons. This is a nasty situation for me as I am not even sure if the required top panel will be compatible with my variant of E5470. Any advise on what I should do?

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RELEVANCY SCORE 82

Hi
Just received my new e5470 with 4GB RAM, I wanted to upgrade to 16GB (2x8GB) which I have from my previous laptop. I found only one slot underneath, the usual place for the 2nd slot next to it does not have the slot set up and it is blank. I have also removed and checked under the keyboard but it was not there either.
The BOIS setup stated that I have two slots, one is 8GB which is I know I have (I changed the 4GB which came originally with one of the two 8GB that I have) and the other is "not slotted" which I am unable to locate.
Does anyone know where is the other slot located?
Thank you

A:Unable to find the 2nd RAM slot Dell Latitude e5470

The manual will have that info. It is most likely under the 4 gb. 
www.dell.com/.../Removing-the-memory-module

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RELEVANCY SCORE 82

Fingerprint recognition on this laptop is really difficult to use. My old Vostro works quickly and easily, but it has never worked well on this machine.
I have to hold my finger down and press hard, sometimes it doesn't work at all.
I've tried deleting then reinstalling & updating the driver, which has no error message. Tried hardware scan also.
Is this a common problem with the E5470. With this type of fingerprint reader. Or is the hardware just faulty and in need of repair?
I also find that the headphone socket doesn't work sometimes, it doesn't recognise when a headphone is plugged in, and volume continues from the speakers.

Any help appreciated.

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RELEVANCY SCORE 82

I decided to update my drivers and BIOS this morning. My laptop encountered an error during BIOS update and I was stuck in Automatic Repair.

1. I tried restarting the laptop several times.
2. I tried system restore which worked after my second try. The problem is Windows applications like Calendar, Mail, Cortana are not working. It doesn't run and the application is grayed out.
3. So I tried resetting Windows, remove everything which was not successful. Problem got worse, I got stuck on the Dell logo.
4. I ran Diagnostic. No hardware issue found.
5. I tried booting from my bootable USB which contains Windows OS. But my laptop is unable to detect it in BIOS.
5. I read some forums and learned about Legacy vs UEFI and Secure Boot. I disabled the Secure Boot and enabled Legacy ROMS. My laptop was able to boot from the USB and I was able to reinstall Windows 10.

Now, the problem is I want to change it back to UEFI with Secured Boot.
From what I gather, I should do the following:
1. Download Windows OS
2. Make a bootable USB in UEFI mode and GTP partition
3. Change laptop to UEFI mode while Secure Boot is disabled.
4. Re install Windows 10

Am I going in the right direction? Please help me.

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RELEVANCY SCORE 81.2

Hello All,
I have a Latitude E5470 on Win 7 x64 that I am not able to use the soft key toggle switch (FN + Prtscr) to turn on or off the wireless connection. This functionality works perfectly in the Win10 laptop, however seems that the driver does not allow or is not functional in the Win7 environment. (In Win10 the airplane mode appears when I toggle the option.)
Have anyone experience this issue or knows of a workaround to resolve this in Win7 ? 

Thanks in advance. - Ron

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RELEVANCY SCORE 81.2

Hi
I recently bought a new Dell Latitude e5470. It is running Windows 7 Pro, but I received Windows 10 on a CD with the laptop. The laptop doesn't have a CD-Rom drive, so I obviously can't install it using the CD. 
On the CD it says "Already installed on your computer", but I don't understand what it means. 
How can I install or activate Windows 10 on my laptop?

A:Dell Latitude e5470 has no CD Rom drive, but received Windows 10 CD with. How do I install?

I'd suggest you purchase a portable disc drive at your local Walmart.
Portable Disc Drives - Walmart.com

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RELEVANCY SCORE 81.2

Latitude E5470 with Win10 64bit has an unknown device:ACPI\VEN_DELL&DEV_ABC6ACPI\DELLABC6*DELLABC6Do you have a driver?Thanks

A:DELL Latitude E5470 unknown device ACPI\DELLABC6

www.dell.com/.../driversdetails

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RELEVANCY SCORE 81.2

Hi,
Recently, I disabled the Bluetooth icon in Network Connections. After that I could not enable it back as the icon is missing. I tried to search in Device Manager but there is no Bluetooth Radio item.
I tried to use C:\Windows\System32\fsquirt.exe to receive files but got an error message "The file could not be sent because the connection could not be established. Check to make sure the Bluetooth radio is plugged in."
In Services, I can see the following:
Bluetooth Device Monitor, Bluetooth Media Service, Bluetooth OBEX Service, bthserv.
How do I install back the Bluetooth Radio in Device Manager?
Any help is appreciated.

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RELEVANCY SCORE 81.2

Hello to all,
       I have a problem. I'm not sure it's a hardware problem but I found it on 40 new and just opened Dell E5470 (the model with finger sensor). The problem is on Windows 7 PRO. The Dell support team is not helping me even if I have bought the "professional support". I also called Microsoft support team and they replied me to call the Dell Support because the software problem...The Dell support told me to call Microsoft support because the harware problem...
The problem is the black screen with windows pointer; please take note that it is no blank screen: BLACK SCREEN and the cursors is the windows graphic pointer, no character cursor. I made many tests: factory restore, restore from the Dell ISO image downloaded from dell website. I didn't found a solution because even if I recovery or even if I restore, the problem reappears. When it appears, I can only do the configuration recovery; instead the safe start and all other ways after F8 don't work. I can only do, I repeat, the configuration recovery or factory image recovery. When the PC starts, I see the windows logo and after a while I see the black screen with the windows pointer and nothing else (and the login screen doesn't appear).
I work in a big company and all PCs & notebooks that we bought are Windows 7 PRO pre-installed (We cannot install windows 10 and other O.S.). When I install the notebook (please take note that I usually install hund... Read more

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RELEVANCY SCORE 81.2

Hello to all,
       I have a problem. I'm not sure it's a hardware problem but I found it on 40 new and just opened Dell E5470 (the model with finger sensor). The problem is on Windows 7 PRO. The Dell support team is not helping me even if I have bought the "professional support". I also called Microsoft support team and they replied me to call the Dell Support because the software problem...The Dell support told me to call Microsoft support because the harware problem...
The problem is the black screen with windows pointer; please take note that it is no blank screen: BLACK SCREEN and the cursors is the windows graphic pointer, no character cursor. I made many tests: factory restore, restore from the Dell ISO image downloaded from dell website. I didn't found a solution because even if I recovery or even if I restore, the problem reappears. When it appears, I can only do the configuration recovery; instead the safe start and all other ways after F8 don't work. I can only do, I repeat, the configuration recovery or factory image recovery. When the PC starts, I see the windows logo and after a while I see the black screen with the windows pointer and nothing else (and the login screen doesn't appear).
I work in a big company and all PCs & notebooks that we bought are Windows 7 PRO pre-installed (We cannot install windows 10 and other O.S.). When I install the notebook (please take note that I usually install hund... Read more

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RELEVANCY SCORE 79.2

Hi Dell!
Recently we buy 12 laptops Model Latitude E5470 for our company.
So, after we installed Epo Encryption, laptop is going on reboot loop
Any ideea?
Regards,
Iulian

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RELEVANCY SCORE 78.4

Hello,
where can I find the Driver for my Dell Latitude E5470 Windows 10 Driver for this unknown Device: ACPI\DELLABC6\2&DABA3FF&1

mfg
Carsten

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RELEVANCY SCORE 76

Hello,

I have a Dell Latitude D630 laptop that has issues. Sometimes the touchpad works, and sometimes it doesn't. I've noticed when it doesn't work, the icon in the tray has disappeared or never booted up to begin with. Sometimes it boots up and sometimes it just doesn't even boot up to the tray at all. And at other times, it does.
(Along with this, maybe it's just a coincidence, but I've been working on this for days and days but when the touchpad doesn't work, the keyboard acts up too!) This might have nothing to do with it at all.

I've done a complete reformat of the hard drive, installed Win XP Professional, reinstalled drivers over and over. Been to the Dell website and have all the newest drivers.
When I reinstall the touchpad drivers, it does work once again, but this seems to be short lived.
The laptop is 4 years old...seems strong otherwise, can handle multiple tasks fairly well, has a dual core installed.
I can't figure it out.
Can anyone help?

Thank you!!
Pam
 

A:Solved: Dell Latitude D630 touchpad icon in tray disappears, so does touchpad!

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RELEVANCY SCORE 69.2

Hello,
The touchpad on the Dell Latitude E7270 is not properly detected with Ubuntu 16.04. It is only detected as a "ImPS/2 Generic Wheel Mouse".
The touchpad works, but there is no possible configuration about it.
I can't find what is the brand/model of the touchpad, it doesn't seem to be a Synaptics. Do you know by any chance what is the brand/model of the touchpad and/or if there is any driver for Ubuntu?
Thanks!

$ xinput? Virtual core pointer id=2 [master pointer (3)]? ? Virtual core XTEST pointer id=4 [slave pointer (2)]? ? Atmel Atmel maXTouch Digitizer id=11 [slave pointer (2)]? ? ImPS/2 Generic Wheel Mouse id=13 [slave pointer (2)]? Virtual core keyboard id=3 [master keyboard (2)] ? Virtual core XTEST keyboard id=5 [slave keyboard (3)] ? Power Button id=6 [slave keyboard (3)] ? Video Bus id=7 [slave keyboard (3)] ? Power Button id=8 [slave keyboard (3)] ? Sleep Button id=9 [slave keyboard (3)] ? Integrated_Webcam_FHD id=10 [slave keyboard (3)] ? AT Translated Set 2 keyboard id=12 [slave keyboard (3)] ? Dell WMI hotkeys id=14 [slave keyboard (3)] ? DELL Wireless hotkeys id=15 [slave keyboard (3)]
Samuel Phan

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RELEVANCY SCORE 69.2

Hi,

I just installed Win7 on my Dell Latitude D620 Laptop. Now some of the functions (scrolling mainly) are not working. I have been unable to find where I can change the settings. In addition, when I click on the screen and, for instance, begin to type, the cursor will randomly move to where the pointer is. As you can imagine, this is very frustrating. Your help is most appreciated.

Thank you,

Tim

A:Dell Latitude D620 Touchpad

There's a driver for the touchpads... make sure it's not disabled from startup under msconfig.

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RELEVANCY SCORE 69.2

Hi all,

I have the aforementioned laptop. The issue with it is that Windows 10 does not seem to register the touchpad in Device Management. I have attempted to rectify this by doing the following: 1) new touchpad drivers from Windows 10 update, 2) new device drivers from Dell support pages, 3) new device drivers from the Dell Device Detector dongle, and finally 4) Bios update. None of these seem to fix my issue. 

As a bonus: I am receiving an Alps_Mouse_SetMouseMonitor error as well with every reboot of the laptop that I perform.

Thanks in advanced!

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RELEVANCY SCORE 68.4

The touchpad on my Dell D420 is not acting right. I do not know if I turned off parts of it,or a new update caused my problem.Everything on my touchpad works except my bottom keys.I was using my bottom keys forever,and one day,they stop working.Everything else works.I can scroll w/ my bottom keys,but cant click.I can tap the pad,scroll,use my top keys to click,but not the bottom keys,which I am used to.Does anybody know how I can use all of my touchpad ?

A:Dell latitude D420 touchpad issues.

Hi and welcome to TSF have you checked in control panel mouse change button settings

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RELEVANCY SCORE 68.4

I am desperate to undertsnad how to disable the touchpad on my Latitude E6420 laptop.  The F5 key is showing a pictrue of the keypad but it is nopt working.
Help much appreciated.
Best regards,.>Florenece

A:How to disable touchpad in Dell LAtitude E6420

Hi,
Welcome to the community
To disable/enable touchpad hit FN+F5. This is the manual of your laptop ; http://dell.to/IBDZRa in case you need it in the future.
Regards,

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RELEVANCY SCORE 68.4

Anyhow, at some points while using this laptop the pointer would randomly go off into the corner of the screen. Whenever I tried to move it from there it would resist from movement. I installed the drivers for this laptop but it still does it. Any help is appreciated.

(I'm afraid to contact Dell about this laptop cause I bought it at a Yard Sale. I tried to once but apparently I guess the phone number and name didn't match the the info on the Service Tag and they were asking me weird questions.)
 

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RELEVANCY SCORE 68.4

i have had a problem with my touchpad for a whie now.
the touchpad locks itself to scrolling and zooming, and cant move the cursor anymore.
in order to fix this problem temporarily, i have to close the laptop or restart it.
i dont find any solutions.
i have tried disabling two-finger scrolling and zooming in mouse properties.
PLEASE HELP,

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RELEVANCY SCORE 68.4

Hello Latitude E7470 Owners,
I'm a bit fussy about touchpads. I consider buying a Dell Latitude E7470 because of its physical touchpad mouse buttons. However, I read in a German notebook review, that they found the touchpad a bit imprecise. Especially when they scrolled with two fingers the screen content did jump or was lagging. Can someone of you confirm this?
Thank you very much in advance!

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RELEVANCY SCORE 67.6

I just bought a refurbished Dell latitude 2110. Worked fine when I got it, but then the touch screen stopped working. If I reboot, it works until I choose a user, then stops when I open the user account. It's going back unless I find that I've inadvertently turned the touchscreen off. Without the touch screen, it's pretty much a brick. Any suggestions would be greatly appreciated.
 

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RELEVANCY SCORE 67.6

Hello all,

I recently installed Windows 7 x64 onto my Dell Latitude D630 and found that the scrolling with the touchpad does not work at all. I have already downloaded and installed the Synaptics driver and nothing happened. I also downloaded R165804.exe directly from Dell's site and it came up with an error saying that 'the software does not work on your operating system. Click OK to exit.'

What now?

A:How to Enable Scrolling on Dell Latitude D630 Touchpad?

The Dell downloads do not show a touchpad driver for Vista 64 bit. Just the one you have which is listed for Vista 32 bit only.

Try installing that in a compatibility mode and see if that will help.

You can also post on the Dell laptop forum and maybe someone there will have something for you. Officially Dell does not support Win 7 on this model, although Vista drivers should work OK.

Laptop - Dell Community

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RELEVANCY SCORE 67.2

HI folks, 
Not sure if this problem belongs here but I thought I'd give it a try. 
So my laptop(on battery) windows loading starts and ends and before the logon screen the laptop goes dead. 
On AC power I don't have this issue. 
I havent tried fresh windows installation etc because it's a work laptop and would result in a couple of days delay before i get back on track. 
Any solutions ?
Many thanks 
Ahmed

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RELEVANCY SCORE 67.2

Latitude E5470 with Win10 64bit has an unknown device:ACPI\VEN_DELL&DEV_ABC6ACPI\DELLABC6*DELLABC6Do you have a driver?Thanks

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RELEVANCY SCORE 66.8

i have a dell latitude laptop and the touchpad started behaving crazy from last week. i didnt notice when it started to happen and don't know what might be the cause.

in the synaptics tray icon when you right click there is a set of options that you can choose, and one of the options is called a pressure graph (there is also a mood pad next to it), and when i click on this pressure graph it gives me the following message: "Sorry, this program requires a Synaptics TouchPad and the Synaptics TouchPad Device Driver." and i'm pretty certain i've got the driver for it, and i've got the correct driver for it; but i can't be sure whether the installation is damaged or not. how can i check this? could there be something in the registry that prevents this from working or perhaps a conflict with another device? i tried reinstalling - it didnt work.

So it could be either hardware or software and I need to find out as soon as possible because I'm getting little annoyed by this mouse business.

Anyone with a solution?
 

A:Solved: dell latitude touchpad malfunctioning - possible driver issues

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RELEVANCY SCORE 66.8

Hi,
I newly got a Dell Latitude E7470 laptop, It was perfect until I discovered this weird issue.
Issue:
The cursor is moving slowly.when I finger oh the touchpad / pointstick had moved to the position I desired, the I need to wait for cursor to move. Sometimes I can see he laggingf shadow with my cursor.The issue only happens when Laptop wakes from Sleep with Battery(not plug in AC) or startup with Battery(not plug in AC).
Troubleshoot:

I had switched with all 4 battery mode(Dell,Balance, high performance, Power Saver)
The battery level is regardless, I had tested with 100%, 65% 35%,7%.
Full shutdown and reboot doesn't help.
I had the latest drivers for input devices installed as well. 
The machine was newly restored with system image.(not related to OS)
No hardware upgrades.

Workaround: Connect External Mouse or Simply plug in AC. The most weird part is I don't even have to keep AC plugged in, I could plug in for 1 sec and then unplug, the cursor will be fine until I turn off the lid.
What do I want?
This is definitely how laptop suppose to work, and I don't have external mouse to carry with me. Can some advise what is might be the issue?

Thank you for in advance.
Zeke

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RELEVANCY SCORE 66.8

Hi all,

I'm running latest Windows 10 64bit on E6430. Few days before, tapping on the touchpad stopped working - no click is produced. Everything else is working perfectly. The driver is the latest one from Dell.
When I returned to an old driver which does not support multitouch, clicking works, but this way I miss the multitouch...
I guest that this has been broken with the latest Windows updates.

What should I do to get my touchpad fully functional?

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RELEVANCY SCORE 66.4

Hi Guys,

 It's my first post, i need help with a Latitude E5470, we got it with Windows 7 preinstalled, i load our Windows 10 corporate image on it and encripted using Bitlocker.
 The problem is that the user forgot his Bitlocker PIN and locked the TPM, i got to Windows using the recovery key and decrypted the drive succesfully. Now, when i try to encrypt the drive i got the "The tpm on this computer is currently locked out" message.

 I already upgraded the BIOS to versión 1.4.7, formatted the drive and loaded OS again, restored BIOS defaults/Factory settings, used PowerShell commands but all with no progression.
Thanks in advice for any help.

A:Tpm on Latitude E5470 locked out

The TPM can be cleared by using the Windows administrative snap-in (start-run-tpm.msc).
Note that doing so will clear not only the TPM keys but everything protected by them.

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RELEVANCY SCORE 66.4

Will the following batteries:
Battery RYXXH  or YD8XCWork on a Latitude e5470
It appears they are compatible

Thanks

A:Latitude e5470 Battery

Both are compatible with that system.

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RELEVANCY SCORE 66.4

I'm interested to hear about your experience with this.
Do you use fingerprint recognition? How does it work for you?

Mine is terrible, it doesn't work or is very slow.

I'm interested to know if this is a fault with my PC or normal for this reader.
thanks

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RELEVANCY SCORE 66.4

I was offered either a Dell PA-2E and a Dell PA-3E by a friend to use with my Latitude e5470. I lost my original charger and part of the attractions of these other two chargers is that they are slim and better for packing for the travel I have to do.
Is there any reason that these two charges would not work with my Latitude?

A:Latitude e5470 Charger

If the system has integrated video, either will work.  If it has  hybrid video you need the 3E (90W) -- the 2E (65 W) doesn't provide sufficient power.

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RELEVANCY SCORE 66.4

Can anyone point me to a simple guide to setting the bios such that the system will boot from a USB drive if attached?

Thanks

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RELEVANCY SCORE 66.4

I want to upgrade my drive to a hybrid TB drive but I can only find those in 9.5mm width. Will that fit my laptop?
I can't find a straight answer in the support docs.

A:Will a Latitude E5470 fit a 9.5mm 2.5" HDD?

That chassis will take a 9.5 mm drive -- the higher line 74xx models are slimmer and are 7 mm only.

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RELEVANCY SCORE 65.6

Hi I recieved a new Dell latitude E5470 running Windows 7 enterprise today for work, but can't get the Fingerprint reader working at all, can anyone help please?

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RELEVANCY SCORE 65.6

I think it comes with i5-6440HQ and HD Graphics 520. But I couldn't find what's the HDMI port version.
Would like to buy a 4K screen, but not sure if the HMDI port support it.
Thanks,

A:Latitude E5470 HDMI version? 2.0 or 1.4

It's HDMI 1.4 -- Intel's support for HDMI 2.0 is over Thunderbolt 3 (which the system does not support).

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RELEVANCY SCORE 65.6

hi
we have the dell Latitude E5470, new, and its very unresponsive
Checked for malware / Antiviru, none found.
ran dell update, all updates installed.
windows updates installed also.
but for a new machine I5, 4GB ram, the "spinning whell" of microsoft is seen a lot, a lot of "Not responding" errors too.
what else should i check,? even turning off visual effects its still handling like a brick.... 

A:Latitude E5470 running very slow

The Dell diagnostics may reveal something - F12 at powerup.  Also, 4G of RAM is relatively low for a 64-bit system - you may be seeing a lot of virtual memory use, and if that's on a conventional spinning hard drive, is likely the system bottleneck.

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RELEVANCY SCORE 65.6

Guys,
We just received a batch of E5470's but we are unable to encrypt them with Bitlocker.  We will be installing Win7 64bit.  The BIOS is at 1.12.6.  We will PXE boot and image these from a MDT.
In the BIOS, we select:
Boot sequence - UEFI (uncheck onboard NIC ipv4 and 6)
Advanced boot options - Select "enable legacy option ROMS" and "enable attempt legacy boot"
Integrated NIC - Check "enable UEFI network stack" and "enabled with PXE"
SATA Operation - AHCI
Security TPM 2.0 - "TPM On"  "SHA-256"  "Attestation Enable" "Key Storage Enable" and of course "Enabled"
Secure boot enable - "disabled"
MBAM gets loaded during the image.  When we login and attempt to enable bitlocker, it fails to encrypt every single time. 

At the first login after the image, the TPM does show in device manager as "Broadcom USH" with an exclamation point.  After running Windows Updates and rebooting, it'll show as "Trusted Platform Module 2.0".

Does TPM need to be at 1.2 instead of 2.0?
Could someone please post the exact steps in order to get this enabled? 

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RELEVANCY SCORE 65.6

I just got 2 monitors and would like to attach them to my laptop. However I have a company laptop and I do not want to get into trouble for plugging in unauthorized hardware. The monitors are very similar to the ones I use at work. If I plug them in will they send out a "red flag"? I know that if I was to plug in a memory stick via USB that would flag. Any advice would be helpful, thank you.

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RELEVANCY SCORE 65.6

Dear all,
I have a Dell Latitude E5470. It is 13 months old. I'm experiencing a very annoying problem. During the last weeks, as soon as I turn on the PC, the battery led starts flashing orange, very rapidly. Once I'm in Win10, the battery icon reports that the battery charge is 5%, but it is not charging. If I try to turn on the PC without the power supply, it doesn't start at all, as any battery is pugged in.
I tried several solutions I read and found on the forum (remove/add the Microsoft ACPI, turn off the PC and remove the battery, update the BIOS, etc.) but none of these succeded.
The BIOS says that the battery is plugged in, but there is a "communication error" so that the status of the battery cannot be identified, whilst the power supply is correctly identified (it reports "90W"). The ePSA diagnosis ends up with an "ePSA 4300-19 - Alert" that says: "Battery - The battery is not installed" and "Error code: 2000-0131".
Honestly I'm running out of ideas other than send the PC to the assistance: that means tens of days of inactivity...
Regards,
Vincenzo Suraci

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RELEVANCY SCORE 65.6

Hi ,
I am having problems installing our corporate version of Windows 7 Enterprise.
I have four new E5470 Laptops, all without an internal CD/DVD drive installed.
When loading Windows 7 Enterprise from either an external USB connected CD/DVD Rom drive, or from a USB 3 stick, the installation commences as far as letting you change the language set from US to UK English but then bombs out after this.
It comes back with the error "No device drivers were found. Make sure that the installation media contains drivers and then click ok". 
I have downloaded and installed all the drivers from the Dell web site for this model laptop onto the installation USB 3 stick but it still does not see and let you select them. Or if you plug in another separate USB stick or if you burn the drivers to CD and change the disk in the external drive unit.
It seems to be because these 'drivers' or whatever files are required, need to be slip streamed into the installation routine.
I have four of these laptops in total, all brand new, and the fault happens on each.
Windows driver problem? 

A:Latitude E5470 - Win 7 Installation - No Drivers

If I understand your situation properly, we're in the same boat. Basically I received a laptop with the 7 pro install on it directly from Dell and wanted to install 7 enterprise by using a bootable USB.
Due to the age of the win7 ent installer, a lot of new dell systems are coming with usb hubs which can't properly read an external drive without the USB3 driver being manually installed during the process. Since the problem is that it can't read the USB, you can't put the drivers on the USB. My solution was to put them onto a partition on the internal drive and install them from there. Once that was done (and the installation media was in the USB on the right side, as the back would still not recognize it?), I hit the rescan and the OS installation went forward without issue.
If you want to actually solve your problem to avoid this in the future, you could potentially import the USB drivers into the bootable .wim through use of the DISM tool, but my first attempt resulted in a frozen installer so I didn't bother. I have had the same issue with a few new Optiplex towers, so it might be worth it in the future.

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