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tech support for windows xp!

Q: tech support for windows xp!

i m unable to open add/remove programs in the control panel.i tried out appwiz.cpl to open ,but there wasn't any response.
i even tried the following one,

Click Start => Run and type in "regedit" {without the quotes}
Navigate to the following key:

HKEY_CURRENT_USER\Control Panel\don't load

In the right-hand pane, delete all the Values whose data value is set
to "no".

but nothing works . plz any of the tech geeks out there help me 2 sort out tis problem.!!!!!!

RELEVANCY SCORE 200
Preferred Solution: tech support for windows xp!

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link http://downloadreimage.com/download.php. (This link will automatically start a download of Reimage that you can save to your computer.)

A: tech support for windows xp!

hello,

Check any one from below three ,
1.have you tried in safe mode...?

or

2. This happens if your user account does not have Write access to the following registry key:

HKEY_LOCAL_MACHINE \ SOFTWARE \ Microsoft \ Windows \ CurrentVersion \ Setup \ Oc Manager \ TemporaryData

Type regedit.exe in Start, Run dialog

Navigate to the above registry key

Choose Permissions from Edit menu

Click Advanced, and click Add.

Type your username in the Select User or Group Box

Allow Set Value permissions to your user account

Click OK and close the dialog
If above registry not help...
3. Check with Malwarebytes,

http://www.filescrunch.com/techspot/0825/mbam-setup-1.46.exe

Install Malware and update it.. and do full scan.

remove infected registry and do reboot.

hope it will works fine.

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RELEVANCY SCORE 66.8

Microsoft Windows Technical Support Phone Number 1-800-723-4210
Microsoft Windows 10 Technical Support phone Number 1-800-723-4210 Microsoft Windows 10 Technical Support phone Number 1-800-723-4210 Microsoft Windows 10 Technical Support phone Number 1-800-723-4210 Microsoft Windows 10 Technical Support phone Number 1-800-723-4210 Microsoft Windows 10 Technical Support phone Number 1-800-723-421Microsoft Windows 10 Technical Support phone Number 1-800-723-4210Microsoft Windows 10 Technical Support phone Number 1-800-723-4210Dial now 1-800-723-4210. We are certified technician from microsoft you can call us for any query related to microsoft product. 1-800-723-4210We are here to help you Call us for outlook and Hotmail support Microsoft Outlook 365 Customer Service Phone Number 1 800 723 4210 United States Super Support 1800.723.4210 Microsoft Outlook 365 Customer Service Phone Number 1 800-723-4210 United States Microsoft tech support phone number Microsoft office tech support phone number1-800-723-4210 windows tech support phone number Microsoft tech support phone number usa Microsoft windows tech support phone number Microsoft Windows 10 Technical Support phone Number 1-800-723-4210 Microsoft Windows 10 Technical Support phone Number 1-800-723-4210 Microsoft Windows 10 Technical Support phone Number 1-800-723-4210 Microsoft Windows 10 Technical Support phone Number 1-800-723-4210Microsoft Windows 10 Technical Support phone Number 1-800-723-421Microsoft Windows 10 Technical... Read more

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RELEVANCY SCORE 62.4

I bought Windows 7 from Amazon.com and when I called up Microsoft for support they told me that they don't support open windows 7 what ever that means. So I paid the same price but no support because I didn't buy it from Microsoft. I'm just confused. Can someone explain this to me or was the tech person just full of crap?

A:No Tech Support for Windows 7?

Yes, MS supports any retail copy with the best funded Tech Support in the business.

I also bought Amazon (for the free shipping) pre-order Upgrade and have gotten MS support already.

They are required by policy to troubleshoot to completion any issue, even elevating to a research team that communicates with the developer teams, as long as customer is cooperative.

As with any tech support you may get a bad agent or someone having a bad day. I always politely hang up and call back.

In the past by being appreciative and eager to learn, I have gotten a full education in clean reinstalls w/o bloatware, virus hunting, optimization, etc. - worth far more than the price of the product.

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RELEVANCY SCORE 62.4

Over this past weekend I have been getting calls from "Windows Tech Support". The first time the tech said my computer was sending out warning messages to them. I asked him how it was doing that I cannot remember what he said he asked "you are using windows OS correct?"
I said so I use a Mac he hung up when I said that. I just laughed and let it past. A few hours they call back. They have called several times and today they call claiming they are "Dell tech support" I do have a Dell laptop (How they know that?) They said my Dell was sending them warnings
bla bla bla. I told them I was running Linux they hung up. I laughed again and let it pass. Then an hour later they call back. Frustrated I told them I was not home and asked if they could call back. I am waiting on them to call back. I have made a whole drive backup with True Image. I am going to let them log in and I will be watching what they do. I got a text document on my desktop named "credit card info" don't worry all that is in it is
idiot typed all over it. I cannot wait for them to call. I am going to be very careful with this. I will be watching to make sure they don't harm my system. I could set up a VM and do this but don't really have time. 

A:Windows Tech Support

If you're not going to use a VM do NOT let them access the computer. I don't care how carefully you monitor them, they could still do something to a PC on your network.

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RELEVANCY SCORE 62.4

please help

fresh install win xp

everything fine till i get to mb drivers

infdrv.dll
agpdrvnt.dll
viastor.dll

failed to load

please tell me what these are as i can find no information on them and/or any reason i should have this problem
 

A:windows tech support says its not them

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RELEVANCY SCORE 61.6

Wondering if anyone else is getting calls from a Windows 8 Tech support person?  They called me 2 days in a row.  I heard her out for a while to see what the scam was, and when she told me that "a critical error had occurred on my computer and she wanted me to turn on my Windows 8 so she could help fix it" and that's when I hung up.
 
I wonder how many people do turn on their Windows 8 and follow her instructions....................
 
 

A:Calls from Windows 8 Tech Support?

The creeps have been calling on 7&8, I give them a dash of non repeatable words!

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RELEVANCY SCORE 61.6

Hi

I was recently duped and need to find out if my PC will have any issues as a result.

One of the programs on my computer crashed and I agreed to send in a Windows Error report. A few days after this (not sure if it was coincidental or not) I received a telephone call pertaining to be from Windows Technical Support. They told me I had a problem with my PC and gave me directions on how to access the event viewer. I did this and they showed me that there were a lot of "errors" within my PC.

They told me that they could help sort this out. They never asked for any money. They told me they needed access to my computer. They asked me to download a program AA-V3.exe from Ammyy. I did this but it would not let the person connect.

They then asked me to go to a website ShowMyPC. Which again I did believing they were from Windows. We connected through this site - the site said that it was connected anyway. The guy on the phone said that there was a problem and he couldn't access the PC - it must be running really slow. He then asked me for my passwords. At this point I was concerned and told him I did not believe he was from Windows and did not give him my passwords. I put the phone down and closed down the PC. Since then they have rung me back 10 times and I have put the phone straight down.

I have had remote access before for support reasons at work and during these sessions I have been able to see the cursor move. During my experience with the fake Windows Te... Read more

A:Windows Tech Support - Advice

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RELEVANCY SCORE 61.6

Yesterday I was called by a Windows Tech Support Scam. I am not very tech-savvy and I was gullible and allowed them to remotely access my computer. When they asked for money that is when I wised up, but that was too late. I already gave them access to my computer.

I changed my bank account passwords. I loaded my files onto an external hard drive. I plan to return my computer to its original state, but I first wanted to find out what is to stop the scammers from just accessing my computer again?

Any help

A:Windows Tech Support Scam

Hi:

Yes, it is a busy season for such scammers.
I got such a call on my mobile phone a week ago, spoofing a "legit" number in PA on caller ID.
I strung the caller along for a while.
He hung up when I volunteered to give him my credit card info so that he could "remote in" to fix my "viruses".

Anyway:
I hope you changed all your confidential info from a different, known-clean computer?

Also:
Here are a few resources:

I Just Fell For a PC Support Scam, Now What?
Tech support scams costing computer users
FTC cracks down on tech support scams
Beware of US-based Tech Support Scams

You might want to head over to one of several, busy, reputable computer disinfection fora for a guided, expert look at the system.
The trained malware helpers will know which tools to use, in which order, to check the system for hidden malware.

Thanks,

MM

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RELEVANCY SCORE 61.2

Windows 8.1 is asking to be reactivated, when product key and or activate online is issued, error message appears telling me the code is not valid. tech support has helped out in many ways, but no ways have fixed the issue. many cmd commands have been attempted
such as 
elevator cmd promp~ attempted and failed
rearm cmd prompt~ attempted and failed
among multiple others.

i bought windows 8.1 pre installed on my pc from best buy, never had problems until affter windows 10 free upgrade, which i did not participate in getting. afterwards, i have been constantly asked to activate my windows 8.1, but with no luck does it allow
or accept my product key, despite it being a valid  volume key according to the microsoft support team. 
i have been a microsoft user for years now, i have invested and bought into many products. it is a shame that this is happening, but would be greatly appreciated if ANYONE can help me fix this problem before i am forced to change OS.

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RELEVANCY SCORE 60.4

I keep receiving calls from fake MICROSOFT Tech support with various telephone numbers. Strange, they do not show up in my phone on line logs. They wanted me to go to FASTSUPPORT\763721586 ( do not use  these numbers). It is a company  called FASTSUPPORT.com. they also give you a complaint department where you can enter the number that you feel is causing you problems, the number of the LOGMEINRESCUE type remote access code. of course it is clear to them that you are suspicious and they will get rid of the  phone operator who didn't succeed. So do not bother to leave any complaint.

A:FAKE MICROSOFT TECH SUPPORT IS COMPANY CALLED FAST SUPPORT

Appears you are dealing with a well known scam.Microsoft does not make unsolicited phone calls, display pop-up alerts in your browser to call a support number or send unsolicited email messages to request personal or financial information or to fix your computer.Avoid scams that use the Microsoft name fraudulentlyIs that call from Microsoft a scam?Tell Your Relatives: No, Microsoft Won’t Call You About Your ComputerMicrosoft calling? Mind the tech support scammer!Tech Support Scamming through unsolicited phone calls, browser pop-ups and emails from "so-called Support Techs" advising "your computer is infected with malware", “All Your Files Are Encrypted" and other fake "alert messages" has become an increasing common scam tactic over the past several years. The scams may involve web pages with screenshots of fake Microsoft (Windows) Support messages, fake reports of suspicious activity, fake warnings of malware found on your computer, fake ransomware and fake BSODs all of which include a tech support phone number to call in order to fix the problem. If you call the phone number (or they called you), scammers will talk their victims into allowing them remote control access of the computer so they can install a Remote Access Trojan in order to steal passwords and other sensitive personal information which could then be used to access bank accounts or steal a person's identity.These are a few examples.Call Windows Help Desk Immediately Tech Support Scam Fake Your com... Read more

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RELEVANCY SCORE 60.4

I keep wondering why I keep getting a message after I close a windows internet page, it says ''Internet has stopped working'' and it also says '' A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available.'' I keep getting this message not all the time but like 6 of the times I open an close a webpage from the internet. If any one has a solution for this let me knoe.

A:Windows 8 Internet Explorer Tech Support Needed

Did you have any luck resolving your IE problem yet?

If not:
1) Check in Event Viewer to see details about the IE errors. There should be some details in the Applications log.
2) If you are behind in your Windows Updates, manually visit Windows Updates & install any important, recommended, or critical updates. IE tends to get patched a lot.
3) Run some malware scans.

If the problem occurred suddenly after IE had worked fine for a long time, you can also consider using System Restore, choosing a restore point from before the IE errors. Programs added since the restore point might need to be reinstalled afterwards.

. . . Gary

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RELEVANCY SCORE 59.6

Dial now 1-800-723-4210. We are certified technician from microsoft you can call us for any query related to microsoft product. 1-800-723-4210We are here to help you Call us for outlook and Hotmail support Microsoft Outlook 365 Customer Service Phone Number 1 800 723 4210 United States Super Support 1800.723.4210 Microsoft Outlook 365 Customer Service Phone Number 1 800-723-4210 United States Microsoft tech support phone number Microsoft office tech support phone number1-800-723-4210 windows tech support phone number Microsoft tech support phone number usa Microsoft windows tech support phone number tech support phone number1-800-723-4210 Microsoft office 365 tech support phone number1-800-723-4210 Microsoft tech support phone number for windows 8 Microsoft windows 7 tech support phone number Microsoft 365 tech support phone number1-800-723-4210 Microsoft word tech support phone number Microsoft office tech support phone numbers contact Microsoft tech support phone number1-800-723-4210 Microsoft tech support phone numbers 1-800-723-4210Microsoft tech support number Microsoft windows 8 tech support phone number Microsoft phone number tech support phone number for Microsoft tech support windows tech support number windows vista /7/8 tech support phone number1-800-723-4210 acer tech support phone number skype tech support phone number office 365 tech support phone number tech support number1-800-723-4210 tech support Microsoft phone number office 365 tech support phone number ... Read more

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RELEVANCY SCORE 59.6

Dial now 1-800-723-4210. We are certified technician from microsoft you can call us for any query related to microsoft product. 1-800-723-4210We are here to help you Call us for outlook and Hotmail support Microsoft Outlook 365 Customer Service Phone Number 1 800 723 4210 United States Super Support 1800.723.4210 Microsoft Outlook 365 Customer Service Phone Number 1 800-723-4210 United States Microsoft tech support phone number Microsoft office tech support phone number1-800-723-4210 windows tech support phone number Microsoft tech support phone number usa Microsoft windows tech support phone number tech support phone number1-800-723-4210 Microsoft office 365 tech support phone number1-800-723-4210 Microsoft tech support phone number for windows 8 Microsoft windows 7 tech support phone number Microsoft 365 tech support phone number1-800-723-4210 Microsoft word tech support phone number Microsoft office tech support phone numbers contact Microsoft tech support phone number1-800-723-4210 Microsoft tech support phone numbers 1-800-723-4210Microsoft tech support number Microsoft windows 8 tech support phone number Microsoft phone number tech support phone number for Microsoft tech support windows tech support number windows vista /7/8 tech support phone number1-800-723-4210 acer tech support phone number skype tech support phone number office 365 tech support phone number tech support number1-800-723-4210 tech support Microsoft phone number office 365 tech support phone number ... Read more

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RELEVANCY SCORE 59.6

Here's a few examples of the windows popping up:
hxxttp://avcomand.com/av001/virusremoval.php
[url=hxxttp://trackjumpclicks.com/search/paypercall/scan7/steps.php?sid=[%5Bsubid%5D]16206061]hxxttp://trackjumpclicks.com/search/paypercall/scan7/steps.php?sid=[%5Bsubid%5D]16206061
hxxttps://www.draftkings.com/contest/draftteam/1416025?showPrizePop=True&showFppEntryPop=True
 
Sometimes dialogue boxes popup that will not go away and cause me to end program in task manager. I'm running Windows 8. It does not seem to be affecting IE. Also, at one point I updated Chrome. It went away and then spontaneously returned while I was browsing very ordinary, non-shady websites. This is a continuation of a previous thread: http://www.bleepingcomputer.com/forums/t/547650/windows-8-browser-hijacked-maybe-other-stuff-too/#entry3473919
 
DDS log:
DDS (Ver_2012-11-20.01) - NTFS_AMD64
Internet Explorer: 10.0.9200.16537  BrowserJavaVersion: 10.67.2
Run by John at 12:02:30 on 2014-09-22
Microsoft Windows 8  6.2.9200.0.1252.1.1033.18.3986.1420 [GMT -4:00]
.
AV: Windows Defender *Enabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
SP: Windows Defender *Enabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
.
============== Running Processes ===============
.
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k RPCSS
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchos... Read more

A:random windows popup in Chrome trying to get me to call tech support, etc.

And the attach file.

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RELEVANCY SCORE 59.6

By browsing without my ad blocker on some less-reputable website, I got this popup that simulates a blue screen and asks me to call some number to get assistance fixing a security issue: (recent capture from a VM, the text changed a bit recently):
 

 
My first reaction was "LOL, nice try, I'll just close this". But then I remembered I could have some fun by creating a VM and letting them "fix it".
So I set up a VM and call the number. I start explaining how I was browsing the web when I got this message. They say "not a problem", and ask me to press Windows+R and go to www.teamviewer.com and start a remote session.
 
When they're already in my VM, they connect me to the Microsoft server using ping www.microsoft.com (LOL ) :
 

 
After that, they run some directory scan:
 

 
OMFG "network has been hacked", "virus detected", what will happen to my PC now?
Don't worry, Windows Alerts got yo' back:
 

 
For a very reasonable price, just US$ 199,99, I can have lots of stuff like "security software new" and a 1 year "warrenty" :D
 
If instead of visiting that link, you visit matchmakerwin.biz, you'll see they're Microsoft Certified Professionals, totally legit, and you even get another toll free number to call in case the other one doesn't work. How nice!

 
I mean, they got a sticker, it's gotta be legit, right? :D
 
Jokes aside. I've sent the link to several security vendors, but on VirusTotal, only Bitdefender is d... Read more

A:Windows Firewall Alerts: Indian Tech Support Scam

We have seen this before.This is a scam which involves cyber-criminals creating a message or pop-up on a web page which looks like a BSOD, and not an actual system BSOD. It has also been reported as the result of an ad-supported browser extension (PUP) typically bundled with other free software you download and install.Tech Support Scams Help & Resource PageThese are some other examples of scam BSOD messages....

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RELEVANCY SCORE 59.6

Dial now 1-800-723-4210. We are certified technician from microsoft you can call us for any query related to microsoft product. 1-800-723-4210We are here to help you Call us for outlook and Hotmail support Microsoft Outlook 365 Customer Service Phone Number 1 800 723 4210 United States Super Support 1800.723.4210 Microsoft Outlook 365 Customer Service Phone Number 1 800-723-4210 United States Microsoft tech support phone number Microsoft office tech support phone number1-800-723-4210 windows tech support phone number Microsoft tech support phone number usa Microsoft windows tech support phone number tech support phone number1-800-723-4210 Microsoft office 365 tech support phone number1-800-723-4210 Microsoft tech support phone number for windows 8 Microsoft windows 7 tech support phone number Microsoft 365 tech support phone number1-800-723-4210 Microsoft word tech support phone number Microsoft office tech support phone numbers contact Microsoft tech support phone number1-800-723-4210 Microsoft tech support phone numbers 1-800-723-4210Microsoft tech support number Microsoft windows 8 tech support phone number Microsoft phone number tech support phone number for Microsoft tech support windows tech support number windows vista /7/8 tech support phone number1-800-723-4210 acer tech support phone number skype tech support phone number office 365 tech support phone number tech support number1-800-723-4210 tech support Microsoft phone number office 365 tech support phone number ... Read more

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RELEVANCY SCORE 59.6

I just bought a SX Series Gateway PC and I had it for about two months, and Im getting a lot of blue screens that says that the PC ran into a problem and it restarts the computer, I don't know what is going wrong with it or what to do about it. Should I go to the store and get a replacement one or is there anything I can do to fix it, it does this mostly when I have a couple of programs opened at once.

A:Windows 8 PC Tech Support Needed/Blue screens popping up

If it is only a couple of months old, Yes, I would take it back or at least call the company you bought it from for support. It should have at least a 1 year warranty

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RELEVANCY SCORE 59.6

Windows Tech Support Phone Number 1-800-723-4210 USA and Canada
Microsoft Windows 10/8 Technical Support Phone [email protected] For windows vista /7/8/10 The technical support @18007234210 easytoreachMicrosoftWindows For windows vista /7/8/10 [email protected] Microsoft Windows Technical Support Phone Number Microsoft Windows vista /7/8/10 Technical Support Phone [email protected] Microsoft Windows vista /7/8/10 Technical Support Phone Number The technical support @18007234210 is easy to reach The technical support @18007234210 is easy to reach Microsoft Windows vista /7/8/10 Technical Support Phone Number Microsoft Windows vista /7/8/10 Technical Support Phone Number @18007234210 Microsoft Windows Technical Support Phone Number Microsoft Windows vista /7/8/10 Technical Support Phone Number Microsoft Windows Technical Support Phone Number @18007234210 Microsoft Windows Technical Support Phone [email protected] Microsoft Windows vista /7/8/10 Technical Support Phone Number @18007234210 Microsoft Windows vista /7/8/10 Technical Support Phone Number Microsoft Windows Technical Support Phone Number Microsoft Windows10/8 Technical Support Phone [email protected] Microsoft Windows Technical Support Phone Number Microsoft Windows Technical Support Phone [email protected] Microsoft Windows Technical Support Phone Number Microsoft Windows Technical Support Phone Number Microsoft Windows 10/8 Technical Support Phone [email protected] Microsoft Windows... Read more

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RELEVANCY SCORE 59.6

When I installed Win8 on one computer I need a H.P. printer driver. So I went to H.P. support/download did not find the needed driver so I called their Tech. support. A friendly support guy looked at my system and told me my copy of Microsoft Win8 bought at Best Buy was not a legit copy, also my system had been infected and they needed to remove my Win8 clean my system and reinstall Win8. made me a deal of a reduced price of $250US I knew this was not right so I begged them good buy went to Best Buy where I have good friends in the Geek Squad. they got the needed driver and printer works fine.
Today my Netgear routher died, called Netgear to get my lifetime warranty. This also was a support in India guy said it would cost $39US to make sure it was the router I said thanks but no thanks. Took my old Netgear router back to Best Bye where I bought it three years ago and they gave me a new Netgear router. I needed setup help so called Netger as new user also in India guy was friendly looked at my system and helped me get it setup. Then he informed me my computer was under attack and my files were being read he could fix my system and protect my files for the small sum of just $85US. Well I was using a small backup H.P. computer on the Net. hardwired and it was almost never used. So I knew it was a India Tech. support scam again.
I think these guys in India do support for many Mfg.s and software makers, and it's an easy way to gleen a lot of fast cash from people who trust the br... Read more

A:Tech. Support Scam from India support bases.

Are you sure you were using legitimate HP/Netgear phone numbers? Where did you get the numbers from?

Are you sure it wasn't just a variation of the scams the FTC are starting to crack down on?
How Windows tech support scammers walked right into a trap set by the feds | Ars Technica

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RELEVANCY SCORE 59.2

I have recorded some videos on my EasyCap DC60 from my Xbox 360 gameplays, but when I upload the video into the movie maker for editing I don't get any images, I just get the sound, I don't knoe whats wrong. If theres help out there let me kno.

A:EasyCap DC60/Windows Movie Maker Tech Support Needed

If I had to guess, I'd think that it's a codec issue. Windows 8 doesn't support DVD playback in Windows Media Player ("out of the box" -- it has to be added), and likely some support is lacking for full Windows Movie Maker functionality as well. Microsoft did not include the codec support in Windows 8 at least partly because for each license of Windows 8, it had to pay a fee to include the codecs.

You can probably solve your issue either by installing a third-party DVD player (like the free VLC, or like a CyberLink program like PowerDVD), or a package of codecs. If you've purchased a DVD drive in the last year or two, it should have come with a third party optical recording program that should have all the necessary codecs included.

I find that cnet's download.com is my most trusted site for downloads, so that if you want to try the codec method, here's a link that might do --- Windows 8 Codecs - CNET Download.com
--- and if you want to try installing the free VLC player, here's a link for that --- VLC Media Player - CNET Download.com

Best of luck
. . . Gary

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RELEVANCY SCORE 59.2

In my E-Mail this morning:
Microsoft: Beware this fake Windows BSOD from tech support scammers' malware | ZDNet

A:Beware this fake Windows BSOD from tech support scammers' malware

Microsoft has sounded the alarm over a fake installer for its Security Essentials, which attempts to trick victims into contacting bogus help centers.

Tech-support scammers have stepped up their technical game, prompting a "severe" warning from Microsoft over new Windows malware that mimics Microsoft's free Security Essentials antivirus, and then displays a fake blue screen of death, or BSoD, with an error message and a suggestion to call a 1800 number that is not a Microsoft support center.








"Real error messages from Microsoft do not include support contact details," Microsoft said on its Malware Protection Center blog, warning of the new threat. It also never asks for payment for delivering tech support.



Microsoft: Beware this fake Windows BSOD from tech support scammers' malware | ZDNet

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RELEVANCY SCORE 58.4

I have a Thinkpad T450s and it is just over a year old. It still has 3 more years of warranty. Recently the lenovo solution center gave an critical error for the HDD (Read test failure) and I submitted an online request reporting it. Without even sending me an email or contacting me, they sent me a new part and gave me zero information about it. Apparently every other person can replace a HDD now! I have created 3 more cases calling their tech support to send the laptop for a depo repair. Everytime the request is rejected 'at the vendor' according to the customer care. Neither the customer care people or tech support can tell me why. Every time they create a new case, tell me I will receive a depo bag nect day, and I dont receive anything, have to call depo customer care and on hold for minimum 40 minutes, only to hear that the case has been rejected they dont know why.One tech support told me now I have to send the new part back before creating a new case, otherwise it will be rejected again. but he does not know how I can send the new part back. The return label sent to me was for the faulty HDD.Can anyone help? What is the point of paying for warranty if I receive this type of service? 

A:HORRIBLE tech support and warranty support

You do not state which type of warranty you currently have, there are a few which will affect how TS will or can respond. I hope you get this resolved to your satisfaction...





T61, 6465, Vista

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RELEVANCY SCORE 58

XP Question

I noticed the other day when I was reading through the forum that there is a Windows 8 site. I checked it out and it is nice to see that when the betas come out people will be able to help each other there. I also have notice that there are some great people on this site and have resolved many problems with Windows 7.

My question is: Is there a sister site to this one for Windows XP? And do the same smart users here read and reply in it? I have a Windows XP problem that no one has been able to solve and I would like to post it in these forums and see if someone is smarter than Microsoft at resolving a problem. – Thanks in advance.

A:Windows 7 User - Windows XP Support Tech

Hi

Ask the question,& see you if get a reply.

Sister site:

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RELEVANCY SCORE 58

I am helping a friend with a nasty infection.  He received the phone calls from the scam MS support people claiming he had viruses.  Eventually he gave in and let them have control of his computer.  He cut them off before paying but not before they had control.  I took a look at his computer later and found no evidence that there was any lingering problem on his computer, so I assumed that it was just a Teamviewer type tool that they had him download that gave them access.  After removing and running a few malware removal/scanning tools, I pronounced him clean.
 
An hour later he called and said his computer spontaneously logged him out and put a password on his user profile.  the password hint is "Your computer is infected, call this phone number to unlock".  I went back to his place and bypassed the (very real) Windows password lock.  Scanned again, ran TDSSKiller and a few other malware removers again, but suspected that he MUST have done something because this was a clean computer.
 
Didn't have time to do anything else in the past couple days but went back over yesterday.  Spent an hour on the phone with the number that the scammer gave us, trying to figure out if they had a secret back door into the computer.  They did not, and kept trying to get me to install various teamviewer clones to which I gave them the wrong ID once installed, which totally threw them for a loop.  I never actually did allow them in... Read more

A:Wierdest malware ever - windows password changed by evil fake phone tech support

Well, I ran out of patience  I left the computer offline for 24 hours and the infection did not return.  I then connected it for another 24 and by the time I checked in, it had been locked down again.  So it'll be a mystery I'm afraid.

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RELEVANCY SCORE 56.4

hello to everyone!!

im working as a tech support agent for one of the biggest ISP in the US.. its a good paying job and also very challenging.. i use to troubleshoot internet connection issues for residential accounts (1 pc only) and for all other issues that i get, i browse for similar issues on the forums of this site.. well, most of them came pretty handy (esp for the security forums).. now, i got transferred to the networking department and im in a total loss!! i can do simple troubleshooting and install assists for new networking users but i really need help in issues like:
1. remote access/ port forwarding
2. invalid IP addresses on the wireless devices
3. file and printer sharing
i was browsing through all the topics but i cant find any.. if there is someone out there who can help me with this issue and give me some pointers on how i am going to do this in an easier way.. i would really appreciate any assistance..

thanks in advance!!
foxxy
 

A:tech support in need of extra support

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RELEVANCY SCORE 54.4

Hi,
I have just deleted @BIOS because I just read where it has no known benefit, I did this because my system is running is slow .

In Facebook the settings have altered so I cannot access the title part of frames to click on or the bottom of friends list to see the content,

Also the pages in general have this stupid advertising called Discovery that keeps coming up across the bottom of page

Also there is advertising that keeps coming up over the images of items for sale, this is adverting similar items
Can you please advise how best to get rid of this unwanted advertising and correct other issues please.
Thank you
 

A:Tech Support Guy System Info Utility version 1.0.0.2 OS Version: Microsoft Windows 7

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RELEVANCY SCORE 54.4

I have an HP Pavilion Laptop, Windows 7-64bit.
My WMP11 does the following:
1. It clones music titles...even in front of my eyes.
2. Music files disappear.
3. Titles are now assuming wrong names even though content remains.
4. My music files come from my Music Library. Those have not changed or cloned..

5. I deleted WMP11 and re-installed...but all the above errors returned.
6. My Library files are skewed. Music is mixed with Video and with Documents and all around. Why? I dunno.
7. My music library is around 25GB; but it changes with the losses mentioned in #2 above.
8. I tried RealPlayer but their format leaves a lot to be desired by me. Also, it keeps requiring Flashplayer and no matter how many time I download it, it asks for it again.
9. I am 80 years old, not very computer savvy and I'm blessed with Parkinsons. Music is my hobby.
10. HELP.....PLEASE!
 

A:Tech Support Guy System Info Utility version 1.0.0.2 OS Version: Microsoft Windows 7

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RELEVANCY SCORE 54

Hello

Im very fed up with Dell's service.

I have a Precision 5510 that came with Windows 7 and a 500GB NVMe SSD. Performance was horrible without installing anything so I called up tech support.  Tech support told the usual deal: That I had to reinstall the OS. The USB key that came with the laptop had Windows 10.

Yesterday I start downloading the image from Dell's support site at 0800. At 1500 it finished and when using Dell's OS Recovery tool it says it is corrupted. I tried from another location with another internet connection and same thing.
Obviously angered and frustrated at the time I lost, I called up my sales rep and he offered to send me a USB key with Windows 7 for 67 euros.

This is a laptop for business use that has cost the company not only 2000 euros but a lost of productivity because of losing time on downloading the image. Dell should send me the key without any charge because I still dont think reinstalling a factory image on a laptop that from factory came slow is going to resolve anything.

A:Tech support tells me to restore Windows 7 image, image cannot be downloaded and now Dell wants to charge me 67 euros for a USB key

there are 2 possible solutions i can offer:
1. you can buy a windows 7 sealed CD from an IT store and do an installation.
2. Or you can download windows 7 from piratebay and also download Windows to USB Tool from google so you can use a USB to boot the windows. Then use the activation key Dell gave you to activate the windows.
But make sure your data is backed up so you dont lose anything important.
hopefully this will help.

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RELEVANCY SCORE 54

my mcafee says i have 2PWS-LegMir(trojans)that cannot be removed why is that.and how do i remove them?

A:tech support

Have you tried to remove them manually?

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RELEVANCY SCORE 54

What do I use to remove mall where from my Windows 8 PC. ?
 

A:Tech Support

would you read the following
http://forums.techguy.org/virus-other-malware-removal/943214-everyone-must-read-before-posting.html
and post the logs required

I will then move to the virus / malware forum for assistance from a virus/malware expert
Note it can take up to 48 hours to get a reply as they are very busy in that forum and only authorised members are allowed to reply
 

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RELEVANCY SCORE 54

I have a LG X120 notebook with windows XP, will it be able to be viewed threw an HAIER LCD Television.
 

A:Tech support

Hi Debbie, and welcome to TSG.

If this is your computer (http://www.lg.com/hk_en/notebooks/lg-X120-L), it has a VGA video output connector.

Your TV would need to have a VGA, DVI-A, or DVI-I video input jack. The TV would also need to support at least one of the video resolutions and refresh rates that the computer can feed to the VGA connector.
 

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RELEVANCY SCORE 54

I have some type of virus on my computer. I keep getting pop up and unwanted icons on my desk top. I try to clear them out but everytime I go back on the internet they come back. Please give me some advise.
 

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RELEVANCY SCORE 54

I was giving my deceased grandfather's computer and it's has a password on it how do I get past it ?
 

A:Tech support !

Unfortunately we will not assist with that issue
One of the site rules is
Please do not ask for assistance with (or ways to bypass) a forgotten or unknown password, personal identification number (PIN) or any other type of access code that may be required on a computer, mobile device or web site. As there is no way to verify the actual situation or intent, no assistance will be provided and any such threads will be closed.Click to expand...

Please do understand that we are not doubting what YOU say, simply that we have no way of verifying that your explanation is the truth.
If for instance your computer was stolen or accessed without your permission and we enabled the person responsible to gain access to your computer, you would not be very pleased.

Sorry we cannot help
Our only suggestion is a clean install of Windows using the product key on the case of the computer if there is one.
 

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RELEVANCY SCORE 54

I wanted to make this my special post, as its my 1000, and encourage all members to use their System Restore more, I keep a system restore icon on
my desktop and make a restore point everyday, I know the computer is suppose to do it, but it makes me feel better, evertime I make drastic changes or questionable downloads I make a restore point, I simply type call it rp it only takes less than 10 seconds, if everyone did this we really could cut down on our
Tech Support. Have a good day.
http://www.microsoft.com/windowsxp/using/helpandsupport/getstarted/ballew_03may19.mspx
 

A:How to cut down on Tech Support

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RELEVANCY SCORE 54

So, like most people should, I use an ad blocker. Also, like most people should, sites that you enjoy or visit a lot, you should contribute to them. This can be easily done by turning off your ad blocker for that one particular site. I did that for Tech Support Guy and the ads were still blocked.

I'm using Firefox and I started disabling some of the privacy features that I use. I disabled Tracking Protection and the ads appeared. Great.. or so I thought. There isn't anyway to disable tracking protection on a particular site. Technically, you can, but it's session based. After I close FF and start it back up, it doesn't keep my individual preference for TSG.

I wasn't sure if FF by default enabled Tracking Protection or not. I mean, if it is enabled by default, then EVERY guest user that visits TSG on FF is not seeing ads, meaning TSG is missing out on a lot of profits.

So on another computer, I completely removed FF and downloaded a fresh, uncustomized copy. Tracking Protection is enabled by default, but oddly, I now saw ads on TSG. Back to the drawing board.

I started customizing this fresh install of FF and after enabling Never Remember History, I no longer had ads. So it appears that this isn't one feature of FF blocking ads on TSG, but 2. If I disable one of the features (doesn't matter which), ads appear. It's only when BOTH features are enabled that ads disappear.

So my question is how can I allow only ads on TSG without havin... Read more

A:Ads on Tech Support Guy

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RELEVANCY SCORE 54

How many pins are there on a standard SCSI-2 connector?

------------------
TeChYgIrLl
 

A:PC Tech Support Help

50
 

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RELEVANCY SCORE 54

Hello everyone. I applied for a tech support job with my local ISP. I have no schooling, just computer knowledge as a hobby for 10 years. I troubleshoot all my friends and family's computers pretty well. What kind of short term schooling could help me land a tech support job? I feel I have the knowledge but could use a basic course to put on my resume. Any other advice on computer jobs that are a good start to a new career? Thank you.
 

A:ISP Tech Support Job

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RELEVANCY SCORE 54

To: Tech Support Guy Staff & All Other Dignitaries

I just wanna say that I LOVE Tech Support Guy. My first encounter was a few months ago, when I woke up one morning and found that my homepage had been hijacked by Searchv. I couldn't get rid of it. So I googled until I got to Tech Support Guy, and found that somebody else had the same problem. I followed the instructions and was rid of searchv. Via HijackThis. Jeez, I like that name.....HijackThis. And then came Ad-aware, and Spybot, and a whole new world was opened up to me. To top it off, it's all free. Not quite. I'm sending you guys a donation. You earned it.

pjblevin
 

A:Tech Support Guy

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RELEVANCY SCORE 54

Hi
Here is the problem I can't even get to this forum on my main computer to get help. I was gone out of town on a fishing trip and let some people stay at my house now my main computer is screwed up. web pages keep redirecting and any web page that i try to go to like this one just comes up web page not found or it redirects you. one of the idiots that stayed removed avg and installed avira which i know is good but it wont pick up anything wrong i would like some help but like i said i can't get to this forum to get help any ideas????

skid

A:can't even get to tech support

Please follow the instructs from this webpage (sticky):

http://www.techsupportforum.com/secu...oval-help.html

You shall have a proper set of logs for us after that. Someone shall be along shortly

* Kindly note that threads without the proper logs shall likely be ignored.

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RELEVANCY SCORE 54

My computer has become very slow in loading programs such as Firefox. Once it is loaded it doesn't work smoothly as before. Not Responding message appears and everything stops working for a while. Scrolling also doesn't always work. Sometimes the arrow changes to the hourglass and stops working. After a while it changes back to the arrow again and so it continues.

Quite regularly I get the "script not working" message window in the middle of the screen with "continue" or "cancel" options. Sometimes it is the Shockwave plugin and at other times it is Google or other script. And often the end program command doesn't work. For the last few days, script error message for Internet Explorer comes on at powering up.

I have been thinking of reloading Windows but with no more Microsoft support for XP I don't know how I am going to get the updates.

I know the laptop is very old(2001) but I really use it mainly to check emails. Any help in resolving the above issues would be highly appreciated.

Thank you.

Sincerely,
shafiahmed

A:TECH SUPPORT

First off, All updates are available for Windows XP and will continue to be available till the end of time. There will just not be any NEW updates for XP. I just installed XP on an old computer 2 days ago and ran all of 142 Windows Updates.
As for your current installation, try running a Clean Boot. If this works then add one startup item at a time, restarting each time till the computer becomes unresponsive, then you know what the problematic program is.
Also, go to Start/Run and type chkdsk C: /R and press enter, in the command prompt type a Y for Yes and reboot the computer. Check Disk will go thorough 5 stages and takes some time. It will check your HDD for integirty.

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RELEVANCY SCORE 54

I know I know… Wrong posting BUT!

This is a scream! If you are in tech support I bet you had a day like this. Or you’re having one right now! I know that I did some years back.

A Day In The Life Of A Tech Support Guy Click Sales Guy vs. Web Dude
I know a Mod is going to move this but before you do, watch it then move it!
 

A:Tech Support Guy!!

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RELEVANCY SCORE 54

I have been getting screens, such as the one attached on several occasions. When I call tech support we have to go through all the tests and nothing shows. The tech has me do a few things and he even takes control of the computer and does some things. Of course, immediately thereafter everything seems to be working fine but eventually I get this screen.  This morning, 08/10/17 the computer gave me the screen I have attached, I sent the technician the picture of the screen and he sends me this response
"Thank you for contacting Dell Technical Support. We appreciate the opportunity to work with you to help ensure you continue to enjoy the use of your Dell system. ?? Please contact Dell Technical Support any time at 1800-624-9896 for quick resolution Service Request Number 951652777
 
Please contact Dell Technical Support any time at 1800-624-9896
please have your service tag or express service code ready. You could also resolve your issues by logging onto our support site www.support.dell.com for basic troubleshooting assistance and information related to order status, driver downloads and queries regarding your Dell system. Please allow our representative to contact you within 48 to 72 hours. Your satisfaction is very important to us. Thank you for choosing Dell."
I think my hard drive or worse, my computer is failing.  I have warranty until 01/19.  What can I do? If I keep calling nothing seems to get fixed.

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RELEVANCY SCORE 54

i trust you all will know what to do with this. i'm short of new to this so directions would greatly help.

Logfile of HijackThis v1.97.7
Scan saved at 9:50:57 AM, on 6/13/2004
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Network Associates\Common Framework\FrameworkService.exe
C:\Program Files\Network Associates\VirusScan\mcshield.exe
C:\WINDOWS\System32\nvsvc32.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Network Associates\VirusScan\SHSTAT.EXE
C:\Program Files\Network Associates\Common Framework\UpdaterUI.exe
C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe
C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\CasinoOnline\CsRemnd.exe
C:\WINDOWS\system32\winproc32.exe
C:\WINDOWS\system32\kx509_kfwk5.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Microsoft Reference\Bookshelf 98\qshelf98.exe
C:\WINDOWS\system32\krbcc32s.exe
C:\WINDOWS\System32\devldr32.exe
C:\Program Files\Netscape\Netscape\Netscp.exe
C:\Documents and Settings\Slik\My Documents\HijackThis.exe
C:\WINDOWS\System32\taskmgr.exe
C:\WINDOWS\system32\NOTEPAD.EXE

R1 - HKCU\Software... Read more

A:Tech Support - HELP!

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RELEVANCY SCORE 54

I bought a new PSU, that came in the mail today. Once I started up the computer I discovered that my USB ports don't work. Last Friday when my video card died, my 4 year old broke the two front USB ports. The computer's manufacturer surmises this shorted out the back ports and now wants to replace the motherboard and case. Both are under warranty, thank goodness.

So now my conundrum, I didn't buy the new PSU from the manufacturer, but it is the same brand as my old one. Do I just send the box back with the new one (which lets them organize the cables ten times better than I can) or do I put the old one back in? Or do I send both? There is nothing wrong with the old PSU, it's just not powerful enough for my new graphics card, which is NOT leaving my possession!

I'm sure I'm over thinking this, I just don't want to be screwed over.

Thank you for any help or advice.
 

A:Does Tech Support Need both Old and New PSU?

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RELEVANCY SCORE 54

Tech Support Guy System Info Utility version 1.0.0.1
OS Version: Microsoft Windows XP Home Edition, Service Pack 3, 32 bit
Processor: AMD Athlon(tm) XP 2600+, x86 Family 6 Model 8 Stepping 1
Processor Count: 1
RAM: 767 Mb
Graphics Card: NVIDIA GeForce FX 5500, 256 Mb
Hard Drives: C: Total - 109915 MB, Free - 42983 MB; D: Total - 4538 MB, Free - 690 MB;
Motherboard: ASUSTeK Computer INC., A7N8X-LA, Rev 1.xx, X312345678
Antivirus: McAfee Anti-Virus and Anti-Spyware, Updated: Yes, On-Demand Scanner: Enabled
 

A:Tech Support

thank you. I understand!
 

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