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Dell XPS L502X sound only playing through Subwoofer

Q: Dell XPS L502X sound only playing through Subwoofer

Hi there, So I recently had to get my Harddrive replaced, and OS (Windows 7 Home Premium) reinstalled through a company. However on return of the laptop, my sound and other things were messed up. (Dell XPS L502X)- WavesMaxx Buttons not working/ no MaxxAudio- Sound appears to only come out of the central subwoofer, despite not failing any hardware tests. Its almost like the L n R treble speakers are being ignored. Something is majorly unbalanced. - Fn Keyboard Functions not working. - e.g I cant turn the Wifi on/off or lock my touchpad. Given the company (caused a huge faff with a ton of screw ups on their part to even get my laptop back I really don't want to take it back to them) I decided to try and fix some things myself. - Used the utilities disk to reinstall Quickset64 which now means that the Waves Button Now works to bring up MaxxAudio, but the speakers still aren't working and the EQ sliders don't change anything. - Tested using Dells 32 bit hardware diagnosis, and no errors, but the LnR still seems to be coming out of the Subwoofer located in the centre during the test play. - Deleted and reinstall all the realtek drivers from both the utilities disk, AND the Dell website. And basically I still haven't manage to fix the problem. - Headphones output has always worked completely fine. These issues did not exist before the OS reinstall, so I thought it was drivers, but now I really have no idea. I'm at a loss as to what to test next, without literally taking the whole laptop apart physically and checking the speakers haven't been plugged in wrong, not that you'd even need to take the speakers out to change the harddrive... Any help or suggestions would be great about now. Much Appreciated

RELEVANCY SCORE 200
Preferred Solution: Dell XPS L502X sound only playing through Subwoofer

I recommend downloading and running DAP. It can help sort out any driver and firmware related issues on your system

It's worked out well for many of us in the past.

You can download it direct from this link http://downloaddap.org. (This link will open the download page of DAP so you can save a copy to your computer.)

A: Dell XPS L502X sound only playing through Subwoofer

Offshot1stnot that you'd even need to take the speakers out to change the harddrive...
True, but do have to remove the palm rest assembly. It could be that they didn't know how to get to the hard drive and took the whole thing apart.
Offshot1stI'm at a loss as to what to test next, without literally taking the whole laptop apart physically and checking the speakers haven't been plugged in wrong
That's what you would have to do if you want to fix it yourself and don't want to take it somewhere to be worked on. You can download the XPS L502x Service Manual which has clear instructions for disassembly.
Offshot1stTested using Dells 32 bit hardware diagnosis, and no errors, but the LnR still seems to be coming out of the Subwoofer located in the centre during the test play.
The audio part is interactive. If you don't hear the music coming through the speakers during the test, then that is the error. If it were a software problem that you could fix with drivers etc., you would hear audio as expected during the test.

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RELEVANCY SCORE 106.8

Hi All,
recently after installing windows 8 my subwoofer has started producing crackling sounds when playing any video or music..i went through many similar posts on this forum but none helped...i reinstalled my windows 7 64bit provided by Dell itself and installed all the updated drivers...still its producing the same crackling sound.
it very irritating and also this laptop's one of the fascinating feature was subwoofer..i want it working can anyone help me with this??
and i expect Dell to go through this once.

A:Dell XPS15 L502X subwoofer crackling sound

akm151i reinstalled my windows 7 64bit provided by Dell itself and installed all the updated drivers...still its producing the same crackling sound.
Hello. Have you listened for the crackling through headphones? If the noise is not in the 'phones, only in the speaker, then probably the speaker needs to be replaced. This is particularly likely if the issue happens with both Win7 and 8, and with different audio drivers.

You can find the instructions for replacing the speaker on page 75 of the XPS L502x Service Manual.

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RELEVANCY SCORE 92.8

I need to buy new Subwoofer for my laptop Dell XPS L502x. CAn any one suggest me from where I can buy this in India.

A:Dell xps L502x Subwoofer

Thank you for your message.You can contact India phone support spares team on 1800-425-4026 / 080-2510-8026 Mon – Fri, 9 AM – 7 PM or reach out to the nearest service. Click on this link http://dell.to/2gUGHEA to find the nearest service center.

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RELEVANCY SCORE 92

HI All,
I have Dell XPS L502X laptop purchased in Oct 11 which came pre-installed with Win7. Last year i upgraded it to Win 8.1 Pro OS. 
Post that, I'm having issues with the JBL system. Thoguh the Front speakers are working perfectly, the JBL subwoofer on the back are not working. I have installed the Realtek HD Audio driver (with Waves Maxxaudio) but couldn't get the Soundblaster driver for Win 8.1 for this model.
What do i do now? i want by Subwoofer to work

A:Dell XPS L502x JBL Subwoofer not working

N Nishant
Last year i upgraded it to Win 8.1 Pro OS. 
Post that, I'm having issues with the JBL system. Thoguh the Front speakers are working perfectly, the JBL subwoofer on the back are not working.

Hello. If the woofer worked for a while after installing Win8.1, but then stopped working, it could be hardware failure. The woofer was prone to failure on that model. The solution would be to replace the woofer.
If it never worked at all after installing Win8.1, it could be a driver issue. Dell supported Win7 and 8 on the XPS L502x, but not Win8.1. It might help to install the Win8 Realtek audio driver in compatibility mode. First remove the current Realtek driver and delete its files from the hard drive, then
1. Download and save the driver to your desktop or any convenient location on the hard drive.  2. Double click on the new folder to extract (unzip) the driver files.3. The extractor wizard will create a new folder for the driver files. It will be at "c:\dell\drivers\xxxxxx". Write down the exact location that the wizard creates. 4. If the driver begins to install automatically, halt (cancel) the installation.5. Browse to the driver files on the hard drive (the location you wrote down).6. Find the "setup.exe" file.7. Right click on setup.exe to open the context menu.8. Select the Properties.9. Select the Compatibility tab.10. Check the box "run this program in compatibility mode for"... Win8.
N Nishantcouldn't get the Soundbl... Read more

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RELEVANCY SCORE 74.4

Hello. I've posted this on a couple different message boards to try to get some help and so far I haven't gotten any replies. Hopefully you guys can help. Here we go:

HP Pavilion DV7 1183cl, Windows 7 x32, Sound only playing out of subwoofer:

Yesterday (5/13/2011), Windows told me I needed to install some critical updates. I installed them and restarted. When I restarted, I noticed that the mute button on my touchbar was red and wouldn't turn back to the on color.

I logged into Windows and tried playing some Youtube videos and stuff to see if the sound was working. It turns out it was, but the sound was only coming out of the subwoofer on the bottom of the laptop and sounded TERRIBLE. When I plug in my headphones it sounds fine except the volume doesn't go as loud as it did before. Pressing the mute button does mute the sound, but it still stays red no matter what.

So I tried resotring my system back to a point when the speakers were working to see if it was a hardware problem, and it turns out it's not. When I restore to an earlier point, the speakers work fine. The problem, however, is for some stupid reason I can't login at the restore point. I just know the speakers work because the error sound comes out of the Altec Lansings on the front, and the mute button actually changes colors.

I've spent the last 3 hours trying everything I can think of. I've downloaded new IDT High Def Audio Drivers, I've uninstilled them in hard... Read more

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RELEVANCY SCORE 74.4

Hello, I own a HP Pavilion DV7 1183cl laptop with the following specs:

Windows 7 32-bit Home Premium
Intel Core 2 Duo 2GHz
2GB RAM
Radeon 9800M GT w/512MB

I've recently run into this problem:

Yesterday (5/13/2011), Windows told me I needed to install some critical updates. I installed them and restarted. When I restarted, I noticed that the mute button on my touchbar was red and wouldn't turn back to the on color.

I logged into Windows and tried playing some Youtube videos and stuff to see if the sound was working. It turns out it was, but the sound was only coming out of the subwoofer on the bottom of the laptop and sounded TERRIBLE. When I plug in my headphones it sounds fine except the volume doesn't go as loud as it did before. Pressing the mute button does mute the sound, but it still stays red no matter what.

So I tried resotring my system back to a point when the speakers were working to see if it was a hardware problem, and it turns out it's not. When I restore to an earlier point, the speakers work fine. The problem, however, is for some stupid reason I can't login at the restore point. I just know the speakers work because the error sound comes out of the Altec Lansings on the front, and the mute button actually changes colors.

I've spent the last 3 hours trying everything I can think of. I've downloaded new IDT High Def Audio Drivers, I've uninstilled them in hardware manager and let it reinstall itself, messed with every setting I can think... Read more

A:Sound only playing out of laptop Subwoofer

Try updating IDT codec from HP site along with other updates, such as HP buttons -

http://h10025.www1.hp.com/ewfrf/wc/s...roduct=3802977

Regards. . .

jcgriff2

`

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RELEVANCY SCORE 72.8

This's what is happening to my lappy (L502x).

I have tried to:
- Uninstall audio drivers, then let Windows update automatically.
- Update to the latest Bios (A10).
- Upgrade Windows (from 7 to 10).
But all of that did not solve the problem. So I think this is a hardware issue.
My question is: Should the speakers, the subwoofer or both of them be repaired or replaced?
Thank you very much.
(Sorry for my bad English. I am not a native speaker :) )

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RELEVANCY SCORE 72.8

So, here's my issue. I have Creative Inspire 5.1 Digital 5500 speakers. I originally had them connected to my computer via a single line. So, I took the inputs from the speakers' console and directly connected everything to my computer. Now, I have surround sound (Wahoo!). But, the subwoofer only works when I'm configuring through the Control Panel. But, when I play music, I get zero sound from it.

Also, I have to set the properties in Sound to 7.1 to get all 5 speakers working. And the sub still works when running the test in 7.1 too. I've gone through every program that I can find on my computer that relates to sound and have set everything to 5.1 for now. I don't understand why I don't have sound from my subwoofer.

A:Subwoofer plays when configuring sound, but not when playing music.

Hi ruste84,

Since the speakers are producing 'surround sound' while configuration, it appears that the 'audio track' that you are trying to listen to is a standard '2 channel audio file'. You may try a digitally encoded 'surround sound audio' (a retail DVD with known 5.1 audio) to check if the 'speakers' work as desired.

If the issue persists, please confirm that the physical connections of the 'speakers' are setup properly. For reference, you may want to have a look at the recommended 'setup' for the motherboard installed 'ASUS Crosshair IV Formula'.
Also use the 'X-Fi CMSS-3D Panel' to configure 3D virtual surround effects. (Reference image below)
Hope this helps. Do reply with the findings.

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RELEVANCY SCORE 71.2

Dell L502x sound system is not working..some kind of vibrating sound is coming at the subwoofer metal once I increase the sound above 50%.. one more problem is cd drive, which is not working at all..not detecting any CDs or DVDs.. provide me a solution

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RELEVANCY SCORE 57.6

Hi guys...
I just plugged my Onkyo 6.1 Channel (S-680) to my computer. I connected the receiver to the Digital Out port of my motherboard (Intel 915GV Chipset-Asus PTGD1 - LA). It uses the Realtek ALC880 drivers. Whenever I open Sound Effect Manager and do the Speaker Test, sound comes only from my front speakers. The rears/centre/sub all light up but no sound is played. However, while running games/music/films I get sound from all my speakers (though not very satisfactory and not real surround sound). Can anyone please help me with this?

Also, I can't open Realtek HD Audio Manager (RTHDCPL.exe). Only RTLCPL.exe (Sound Effect Manager) works. When I click on RTHDCPL.exe nothing happens. Please do help out.

Thanks.
 

A:No Sound From Surround/Centre/Subwoofer In Realtek Sound Effect Manager Test

try this:

1) try to go to the settings of your sound effect manager & there are selections there for 2.0,2.1.5.1 or what ever you may find that corresponds to your speaker channel.

2) if nothing corresponds to the given selections,try to download the latest audio driver from your motherboard's manufacturer website.

3) otherwise,you need to plug-in a sound card that has the feature to play with 6.1 channel audio.

goodluck
 

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RELEVANCY SCORE 57.2

The bass will not play in my external subwoofer that is connected to the sound bar I have. The bass will play for about 2 seconds then it will automatically stop playing as powerful. This is the second set of speakers that has done this on this computer so I know its the computer. The speakers play fine while connected to my other computer. 

A:Bass not playing in external subwoofer

Hello @GTFilms, Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums, I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More. I read your post about the sound issue, and wanted to assist you! To start, can you provide me with the Product Number of the notebook?  Here is a link you can use that will help you find your Model and Product Number:How Do I Find My Model Number or Product Number? In the meantime, try reviewing the following document, and let me know how it goes:HP Notebook PCs - No Sound or Distorted Sound from Speakers (Windows 10) Please let me know if this information helps you resolve the issue by marking this post as "Accept as Solution", this will help others easily find the information they may be looking for.  Also, clicking the Thumbs up below is a great way to say thanks! Have a great day!

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RELEVANCY SCORE 57.2

Hi, community.  i've just bought a Lenovo y700 and it is only a day old. I was playing music and noticed  that the subwoofer doesn't seem to play anything. To prove this. I went to realtek properties and disabled the front speakers leaving the subwoofer on 100 and turned on realtek audio up to 100. When I replayed music, there was no sound at all. I've seen another thread of this problem with the Y700, but there was no solution. I've tried installing the realtek audio driver on the support page for the Y700, but that didn't do anything.Any suggestions?Thank you for any assistance.

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RELEVANCY SCORE 56.8

My LCD has been having green lines across the upper left portion. It used to just a dot, but it expanded to about 6 inches now. I am planning to have the LCD replace but the only available LCD resolution near me is lower than 1980x1080. Can I have replace the LCD with a lower resolution? or is there still a way to fix the LCD?
Another, my speakers are broken already. Only the right front speaker is functioning. Is there a way to repair or replace the speakers?

A:Dell XPS L502X

Hi ECLPSUES,
Have you used an external monitor? Does the external monitor work fine?
Run the LCD bist - Turn off the system and press and hold the "D" key + power button to turn on the system and it should run the LCD built in self test - see this link for more info - http://dell.to/1SkXNrG

Restart the system and press f12 key on startup - choose diagnostics. Let it run the diags and if you encounter any errors - make a note of the complete error and report the same to us.
Also, restart the system and press f2 key to enter BIOS - check if the lines are seen in BIOS as well.
You could fix a lower resolution than FHD and it should still work on the machine.
Run a custom test on the speakers through Support Assist - http://dell.to/1NEc1Y4
The speakers will be replaced as a set - left and right and if required the subwoofer ( if applicable).
If there is no warranty, then you could contact our team to get a quote for a paid service call - http://dell.to/1vnT6CQ
Write me a private conversation with the service tag and your contact details(Name and Email) for case records.
Keep us updated.

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RELEVANCY SCORE 56.8

I have a dell xps L502X service tag no: <Service tag removed>, my hard drive has crashed. So I want to upgrade my hard drive to ssd. But even after contacting service centre and dell exclusive store no one could exactly tell me which ssd will fit into my laptop. Can anyone tell me which ssd will fit into my laptop and which is the best one?

A:Ssd for dell xps L502x

Any standard 2.5" SATA SSD will work.  You may need a shim to install an SSD, as they're all 7 mm or slimmer, while your system is designed for a 9.5 mm hard drive.  Some drive kits come with these;  if yours doesn't, they're only a couple of dollars.
www.compsource.com/ttechnote.asp

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RELEVANCY SCORE 56.8

Hi just logged onto Dell website and noticed under "drivers & downloads" there is a bunch of downloads should I download and install them.
 

A:Dell XPS 15 L502X

Update BIOS and drivers. Grab GPU drivers directly from nvidia or intel or amd.
 

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RELEVANCY SCORE 56.4

HI,
HDD of my Dell XPS 15 L502x is failing. I want to upgrade the HDD and also want to install an SSD by removing optical drive.
Can someone please confirm the maximum capacities supported by the laptop.
1:- HDD maximum capacity?
2:- SSD maximum capacity?
Kind Regards!

A:Dell XPS L502x HDD Upgrade and SSD

Hi,
Thank you for writing to us!
These are list of support Hard drives and SSD's for the Xps 15 L502x
1-Hard drives
Size (GB) Speed (rpm)
250 GB 7200 RPM
320 GB 7200 RPM
500GB 7200 RPM
640GB 7200 RPM
750GB 7200 RPM
2- SSD
256 GB
512 GB
The drive itself comes in a 2.5-inch form factor.
Kindly private message the service tag and email address
Thanks
Robin

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RELEVANCY SCORE 56.4

I have purchased a 9-cell battery for 1 Dell XPS 15 L502X. But do not know why that was the only use battery non-rechargeable , the machine is off continuously. The battery must be mounted to the new boot. But go in windows remain disabled. Do not know if it was due to counterfeit or battery problems, please just teaching people to please.

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RELEVANCY SCORE 56.4

Hello,
I am the owner of an XPS 15, bought in December 2011, and I am at something of an impasse. For the last year I have been close to the end of my tether with this device. It started and continued with a weird audio/video freeze. At the beginning it was 10 minutes into any game, later that dropped to the start menu of even games from 1997. Performance was horrible and the machine was slow at even the most menial of tasks, like using the internet.
In response, I removed the Nvidia Geforce Experience and re-installed the original proprietary drivers for my GT 540m, I also cleaned the fan with a healthy blast of canned air and bought a notebook cooling stand which the machine now lives on. I also under-clocked the CPU to allow use of Turbo mode. With these measures, I can play games from around 2005 on middling settings. Compared to before, when I could run Skyrim on high, this is rather uninspiring.
The problem still occurs, but requires a little more time. What is intriguing however, is that when it does, the machine itself doesn't really feel all that hot, so I'm at a loss as to what the real issue could be. I'm aware that the relative age of the machine, along with the notoriously poor cooling efficiency of my particular model are definitely partly to blame, however I can't help but feel that there is something more that is holding the machine back.
I would appreciate any help that is offered, I'm rather desperate.
Many thanks

A:Dell XPS 15 L502X - Overheating?

I think I have similar problems, so posting the questions on this thread---hoping someone will respond :-)
My laptop was heating up a bit too much (temperature above 90’s in normal load, and sometimes shutting down after hitting 100C), so I finally decided to open up my Dell XPS 15 (L502X) and replace the thermal paste. I have few questions:
When I opened it up, apart from the thermal paste on the cpu (i7-2630QM) and gpu (Nvidia GT-540 2gb), there were several white pads, and one grey pad. The grey pad was above the motherboard HM67 chip. This is the first time I ever saw a heat sink with thermal pad needed to cool down the motherboard. Or am I missing something? And what are all these small white pads? They seem to be covering different chips on the motherboard. Does anyone know the width of these white pads, and grey pads? Are all of these thermal pads to conduct heat? Or some are meant to block heat? I think the white ones are meant to block heat, but I may be wrong.
Anyhow, after replacing the thermal paste (didn’t do anything with the pads, since I wasn’t expecting to see them anyway), the temperature of CPU and motherboard remains in 80’s C, and GPU in 70’s C under normal load (20 browser tabs, and some MS Office work alongside). So, although it is not in the dangerous zone (90s and above), it is still quite warm for not so intensive tasks. I have cleaned the heat sink, and fan etsc also. I also used good quality thermal paste (CoolerMaster... Read more

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RELEVANCY SCORE 56.4

Hello everyone,I am aware of an ongoing issue with the webcam for the Dell XPS L502x models. Usually if the webcam malfunctions, a power cycle will typically do the trick to get the webcam to function. However, my issue is software/driver related.
One day, I left my laptop sitting on my desk, and Windows decides to install it's own generic webcam driver. By the time I got back the Windows generic driver was installed, not the Dell Quanta h.264 driver. Thus, I updated the driver to use the original driver. In the device manager, it states that the driver is working fine, but whenever I use Skype or Dell Webcam Central, it says there is a program that is using the webcam thus it cannot function. I doubled check for any processes and also use a program named "Process Explorer" and found nothing.
I also ran Malwarebytes, CCleaner to make sure there were no suspicious activity going and found nothing.
If anyone knows if there is a solution, that would be great.

A:Dell XPS 15 L502x Webcam

After many years of my webcam not working, I got my webcam to work again by replacing the webcam module with a replacement I got from eBay. Everything is working as it is before.
In summary, buy a OEM replacement of the Dell L502x webcam.

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RELEVANCY SCORE 56.4

Okay, so I have a Dell XPS L502X system with 4 GB RAM, Windows 7 64 bit OS.
I've had Blue Screen issues for quite some time. Usually, the problem occurred once a month, when I'd close the lid of the laptop and the system automatically shut down... on restarting, it'd tell me that windows had shut down unexpectedly... I was told that my Synaptics touchpad driver was out of date and this is why this was happening. So I updated the driver yet the problem persisted... Did a system restore, yet it didn't stop.
Today, while the lid was open and it was charging there was a blue screen and it said:

a problem has been detected and windows has been shut down to prevent damage
to your computer.

kernel_data_inpage_error

if this is the first time you've seen this stop error screen, restart your
computer. if this screen appears again, follow these steps:

check to make sure any new hardware or software is properly installed.
if this is a new installation, ask your hardware or software manufactuers
for any window updates you might need.

if problems continue disable or remove any newly installed hardware or
software. disable BIOS memory options such as caching or shadowing. if you
need to use safe mode to remove or disable components, restart your compute,
press F8 to select advanced startup options, and then select safe mode.

It was stuck on that screen so I had to restart, but as soon as I restarted, the blue screen appeared again, and again a third time on ... Read more

A:Dell XPS L502X BSOD

Check the hard drive and memory for errors... It really sounds like the hard drive is failing
 

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RELEVANCY SCORE 56.4

Hello!
I want to upgrade my Dell Xps L502x with a SSD. 
This Is my configuration.
 XPS L502x : 2nd generation Int el Core i7-2630QM processor 2. 00 GHz with Turbo Boost 2.0 up to 2.90 GHz
Graphics : 2GB NVIDIA GeForce GT 540M Graphics card

HARD DRIVE, 640, S2, 7.2, P11, 2.5, TSHBA-CC
DUAL IN-LINE MEMORY MODULE, 4GB, 1333MHZ, 512X64, 8K, 204
I want to replace my HDD with a SSD unit of at least 250 GB like the Samsung 750Evo 250BG SATA-III 2.5 inch. I don't know if it is compatible with the slots from my motherboard. I will use de SSD to run my OS and move the HDD in the place of the Optical Drive. 
Thank you!

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RELEVANCY SCORE 56.4

Hi,

I was using my Dell XPS 15 l502x when it turned off (didn't shut down just turned off instantly) and now it won't power on.

Battery shows full power but i get nothing when pressing the power button and it has now been off for 1 hour.

I have tried battery in + AC, battery in alone, no battery + AC and none of it works.

When the AC power is connected the charging light does not come on either.

No indication as to what the issue is, it wasn't hot, there wasn't a burning smell, had only been on for ten minutes, had a full battery, was AC connected and the AC adaptor is fine (it has the normal blue glowing light).

Any help or advice is appreciated.

A:Dell xps 15 l502x won't turn on

Hi,
I went to a local dealer. They serviced the laptop and it's now working fine :)
The issue was that the Nvidia chip became dry ( that's what they said ) and they had to recondition it. Cost me around 1000 INR ( around $17 ).
Hope this will be helpful for others.
Thank you :)

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RELEVANCY SCORE 56.4

Hi, I'm looking for a new "Dell XPS 15 (L502X) DVD-R Drive" and I'm wondering where the best place is to buy one I'm based in the UK if that helps.
 

A:Dell XPS 15 (L502X) DVD-R Drive.

Dell XPS 15 L502X Laptop

Amazon sells in the U.K., so you may be able to buy a replacement disc drive there.

---------------------------------------------------------------
 

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RELEVANCY SCORE 56.4

Hi there,
I have a 7 years old dell XPS L502x. it was a great laptop and it still works which, I guess, is pretty good for a laptop. But right now, it has become incredibly slow and is running quite hot. I have ran some hardware failure tests but nothing came up. Then I formatted the harddrive and installed a fresh windows but the system is still lagging. could it be that my laptop (or parts of it) is just dying? The battery is, that is for sure. it only charges till 50% or so.  maybe someone has some advice for me, like put it in the oven or freezer or install driver in a special order.
best regards,
Tom

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RELEVANCY SCORE 55.6

I have been getting BSOD's from Driver_Power_State_Failure over the past couple of days.
More often than not it occurs when browsing (particularly youtube). The system will hang and sometimes recover (loading what I was trying to load) but if not I get the BSOD with the error above. Strangely it doesn't seem to happen whenever I am playing games, even online ones. My specs are below and I have attached the 2 files asked of me in the attachments.
Thanks for any and all help.

Specs:
Dell xps 15 L502x
Windows 7 Home Premium x64 (Already on the laptop and unchanged)
Intel Core i5- 2410m 2.30ghz with Intel HD Graphics 3000
Ram- 8gb
HDD- 500gb
Nvidia geforce 525m

A:BSOD Driver_Power_State_Failure on Dell XPS 15 L502x

MSINFO32 is corrupted. Please do the following:





Quote:
MSINFO32:
Please go to Start and type in "msinfo32.exe" (without the quotes) and press Enter
Save the report as an .nfo file, then zip up the .nfo file and upload/attach the .zip file with your next post.
Also, save a copy as a .txt file and include it also (it's much more difficult to read, but we have greater success in getting the info from it).

If you're having difficulties with the format, please open an elevated (Run as administrator) Command Prompt and type "msinfo32 /nfo C:\Users\Public\Desktop\TEST.NFO" (without the quotes) and press Enter. Then navigate to the C:\Users\Public\Desktop directory to retrieve the TEST.NFO file. If you have difficulties with making this work, please post back.


Memory dump blames your nVidia drivers. Please do the following:
- Download a fresh copy of the video drivers from the Dell website
- Uninstall the current video drivers
- Install the freshly downloaded video drivers
- monitor for further BSOD's

There's a copy protection program on your system that dates from 2004 (the driver lirsgt.sys is the one from 2004). It's probably not compatible with Windows 7 and must be uninstalled. It may have been when you installed an older movie or viewer on your system.

I can't tell for sure, but if you have more than one antivirus or firewall installed - please remove all but one.

If the above steps don't stop the BSOD's, please zip... Read more

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RELEVANCY SCORE 55.6

Good morning everybody.
I have a nasty problem with my Dell L502X. Some time ago I gave it to a technician to mount an SSD in place of the mechanic disk, and the problem began.
The laptop returned to me with the fan running nearly at full speed, and the led/buttons at the top, the ones near to the wifi leds not turning on, and not working at all.
We tried a lot of solutions:

Change the OS back to Windows 7 and BIOS flashing
Substitution of the fan
Substitution of the mother board

All of these did not solve the problem. What could be the solution? I'm thinking that the led bar (bettere: the little card that manages it) causes this issue, but how could it be possible? Any idea? I can't believe it's SSD's fault.

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RELEVANCY SCORE 55.6

Hi
I've been reading a lot that this laptop is prone to overheating and fan issues. I think I have the same problem, but it is more complicated for me, as I run Ubuntu 13.04 and not Windows, so pretty much no support for Graphics from Dell or NvIdia (I had issues installing the drivers). Anyway, my laptop isn't under much load, RAM usage down to minimum and same goes for CPU. My fan keeps running at an extremely high speed, but to no avail. I can monitor that my CPU is running at close to 100 C which is pretty crazy for me. The other thing is that I am living in Germany and not in the US (don't speak much German). In this case, what sort of action would you be suggesting to me?One additional thing, my laptop is no longer under warranty (it's now close to 2 years old), though it always had these fan issues which became worse in recent days.
Best,
Rishab Dhar

A:Dell XPS 15 L502X Overheating issue

I have similar problems with my laptop, so posting here on your thread...hoping that someone will respond..:-) 
Hi,
My laptop was heating up a bit too much (temperature above 90’s in normal load, and sometimes shutting down after hitting 100C), so I finally decided to open up my Dell XPS 15 (L502X) and replace the thermal paste. I have few questions:
When I opened it up, apart from the thermal paste on the cpu (i7-2630QM) and gpu (Nvidia GT-540 2gb), there were several white pads, and one grey pad. The grey pad was above the motherboard HM67 chip. This is the first time I ever saw a heat sink with thermal pad needed to cool down the motherboard. Or am I missing something? And what are all these small white pads? They seem to be covering different chips on the motherboard. Does anyone know the width of these white pads, and grey pads? Are all of these thermal pads to conduct heat? Or some are meant to block heat? I think the white ones are meant to block heat, but I may be wrong.
Anyhow, after replacing the thermal paste (didn’t do anything with the pads, since I wasn’t expecting to see them anyway), the temperature of CPU and motherboard remains in 80’s C, and GPU in 70’s C under normal load (20 browser tabs, and some MS Office work alongside). So, although it is not in the dangerous zone (90s and above), it is still quite warm for not so intensive tasks. I have cleaned the heat sink, and fan etsc also. I also used good quality thermal paste... Read more

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RELEVANCY SCORE 55.6

Hello everyone,
So, i'm trying to install Dell's Dpm on my xps so if i can better manage my battery's life span, but I keep getting that the software is not compatible with my laptop.
At the donwload page, it states it supports xps brands. So I'm confused. Any help on this?
Thanks
-------------Log snip------------------------
Property(C): NotDellSystem = The target system can not be identified as a Dell Power Manager supported system. The installation will exit.
Property(C): PIDTemplate = 12345<###-%%%%%%%>@@@@@
(...)
Property(C): SecureCustomProperties = ISFOUNDNEWERPRODUCTVERSION;USERNAME;COMPANYNAME;ISX_SERIALNUM;SUPPORTDIR;INSTALLDIR;DOTNETVERSION40CLIENT;UPGRADEPREDECESSORPROP;ISUPGRADE
Property(C): UnSupportedFeatureDetected = The application is not supported on your system. Aborting installation. Error: 25026
Property(C): UnSupportedSystemDetected = The application is not supported on your system. Aborting installation. Error: 25025
Property(C): SETUPEXENAME = DPM_Setup64_1_1_0.exe
(...)
MSI (c) (58:20) [15:44:15:123]: Windows Installer installed the product. Product Name: Dell Power Manager. Product Version: 1.1.0. Product Language: 1033. Manufacturer: Dell Inc.. Installation success or error status: 1603.
XPS 15 L502X Nvidia 

A:Dell Power Manager v1.1.0 on XPS 15 L502X

Same issue with an XPS 15 L521X running Windows 10! I'm disappointed not to see any replies to this post since 2014.

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RELEVANCY SCORE 55.6

Hi guys,
        So, My Dell XPS L502x's integrated webcam kept connecting and disconnecting as my slightly loose and unhinged monitor opened and closed. So, in order to prevent any problems, I disabled my webcam. I didn't realise it also disables mic and prevents an external mic from connecting either. Now, I can't access my webcam as it's not listed in Device Manager so I know it's disabled but I can't re-enable it again since it's not listed.I tried booting from BIOS but I'm not sure there was a webcam option (maybe I wasn't looking in the right place?)I'm thinking it's a connection problem so I was thinking of taking the bezel off to make sure everything is okay.I wanted to know whether it's necessary to go through the entire process of disconnecting the back and taking out the I/O devices etc? Can't I just remove the battery and remove the bezel?Thanks!

A:dell L502x webcam problem

Hi PRACHEED,
Does the webcam show up under Imaging devices in device manager? If it does not, then the hardware itself is not being detected.
You have mentioned that the display is loose. I would suspect the webcam cable might be loose and hence it is not being detected.
Swivel the LCD and check if the webcam gets detected.
The mic and camera are part of the same assembly module.
If the bezel is loose, then I would not suggest you to open the chassis as the display could come loose. You might end up replacing the entire LCD assembly.
If you are new to opening the chassis, I recommend visiting a local tech to get it checked.
If you are comfortable in opening the chassis - download the service manual here - http://dell.to/2bdUZiR and reseat the webcam cable and check.
You could contact our team to get a quote for a paid service call - http://dell.to/1vnT6CQ
Also, please click my DELL-username and write me a private conversation with the service tag and your Name for case records.
Let us know if you have any other queries.

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RELEVANCY SCORE 55.6

Hi,

Just joined because I saw so many helpful posts from people in this community. I thought I might have some luck narrowing out a problem on my son's laptop. He has had it quite some time now (I wanna say 2.5-3 years) and it has always run well for him. Recently, he has been experiencing instant system shutdowns at completely random intervals. I have downloaded temperature reporting software to his system and watched it closely and it appears to have no bearing on when it decides to shut down. any thoughts ?
 

A:Dell XPS L502x - Instant shutdowns

It is really difficult to have to depend on temperature reporting software for this type of problem. You could try to perform a "factory restore" before taking the laptop in for repair. The thermal pads or paste may need replacing
 

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RELEVANCY SCORE 55.6

hi, 
I have a dell xps 15 ( l502x) bought 4.5 years back. I wish to upgrade the laptop in whichever way possible. Here is my current specs : i7 processor, 6 GB RAM, NVidia 525M graphics card, Network card Intel wireless N1030, 500GB HDD ( upgraded to 1TB ).
What all can I upgrade from this specs? HDD is already upgraded, next I will be upgrading the network card, as my system doesnt support 802.11ac. I am planning to upgrade it with Intel Dual Band Wireless-AC 7260.
what else can be changed? is motherboard upgrade required to improve the system performance? although the system is handling the day to day applications with occasional slowdown of whole system. Yesterday the system slowed down to a state where audio was breaking. 
Please let me know what all can be done. 

A:Upgrading Dell XPS 15 (L502X) hardware

Crucial states (and guarantees, if you buy via its memory configurator) 16 G. 

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RELEVANCY SCORE 55.6

problem: when I shut down the laptop, it automatically restarts and fan rotating with high speed
I did diagnose test. I found this error
Msg: Hard Drive 0 - self test unsuccessful. Status: 79
Msg: Error code 2000-0142

Suggest me what should I do

A:Dell Xps l502x error code

The hard drive has failed - you need a new, 2.5" SATA notebook drive.

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RELEVANCY SCORE 55.6

Hi, this is my first post on these forums so please excuse me if I make a mistake :)

The other day, my computer seemed to stop charging, and I couldn't turn it on after it died. Now I have (with a screwdriver) pushed out the Power input Jack as I found it was to far in. The computer now accepts the power adapter to keep the battery on 0%, and not charge it.
The Error received is something like 'The AC Power adapter cannot be determined'
I've had the computer for a year and a half, and thus the warranty has ended. I really don't want to spend much money because honestly I have none. I don't know much about computer hardware, so if you can please try to use non-technical terms :)

Thanks in Advance,
Cormac

A:Dell XPS L502x --- Plugged in, not charging (0%)

Hi Cormac,
Please check if the charging port on the laptop is loose. Connect an alternate AC Adapter to see if that works fine with the system. Alternatively, try the steps mentioned below:
*Check the AC Adapter in BIOS; check the ‘AC Adapter type’ status if it shows ‘Unknown/  Not Detected / 65W / 90W / 130W'.*If you get the status as 'Unknown / Not Detected' then reset BIOS to defaults:

Restart the computer, tap 'F2' key on Dell logo 4-5 times
This will take you to the main screen of BIOS
Press ‘F9’ key once, highlight ‘Yes’, press ‘Enter’
Press ‘F10’ key once, highlight ‘Yes’, press ‘Enter’

Also, check the Battery Health Meter:

Right click on the battery icon on the taskbar
Choose ‘Dell Health Meter’
Click on ‘Battery Health’ tab
Examine the information shown in the window

Please reply if you have any questions.

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RELEVANCY SCORE 55.6

Hi everyone,I have problems with my old dell l502x.  It worked fine for 5 years until it started shutting down and freezing randomly. After reboot it beeps 4 times. I know that is Memory Error, but memory seems to be fine( Tested with memtest). After that it refuses to boot. To start it I have to press FN+F2 and it boots normally.My question is what can cause this problem and what does the FN+F2 combination do while booting?Thank you for helping,

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RELEVANCY SCORE 55.6

I am trying to find the link on the Dell website to buy an original battery for my XPS L502X in SA,i cannot seem to find any link? when i called the local office they referred me to another agency whom asked me to "register " with them before i could purchase a battery? Please help as i need a Dell product,

A:Dell XPS L502X Genuine Battery

Assuming you are in the US, here is a link to purchase a 6-cell 56WHr Dell battery directly from Dell. www.dell.com/.../pc-accessories

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RELEVANCY SCORE 55.6

Hi, I purchased a Dell L502x and now I'm having problems with BSOD 6.1.7601.2.1.0.768.3

Here is my system info:

-Windows 7 home Premium
-x64
-Original OEM os is installed from Dell
-Hardware is new, purchased from Dell and arrived on 3/15/2012

I have attached the required zip file.

I would really appreciate any help you guys can offer.

Thanks

A:BSOD 6.1.7601.2.1.0.768.3 on new Dell L502X

McAfee is a frequent cause of BSOD's.
Please remove and replace it with Microsoft Security Essentials AT LEAST TO TEST!

http://download.mcafee.com/products/...tches/MCPR.exe

Microsoft Security Essentials - Free Antivirus for Windows

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RELEVANCY SCORE 55.6

I bought a DELL 6-cell battery for my DELL XPS 15 l502x laptop. I need to know if this is an authentic one. Can you please check and tell me?
PPID (Dell Part Piece Identification) or DP/N printed on it is 0W3Y7C.

A:Dell XPS 15 l502x battery authentication

Hi ASHISH.SAJWAN91,
The battery part# W3Y7C is a 6 cell battery designed for the XPS 502x. 
However, the authenticity of the battery depends on the reseller you purchased the battery from. It could be a new battery or a refurbished. Only the reseller can furnish this detail.
Also, please click my DELL-username and write me a private message with the service tag and your Name for case records.
Let us know if you have any other queries.

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RELEVANCY SCORE 55.6

Hi,
I am in process of upgrading my system to latest specification, whichever it can support. I wish to add a network adapter which supports 802.11ac. What is the best possible network adapter card that I can fit to this over 4 year old system? 
I found about Intel AC 7260 card series while searching in google. But I did not find any particular model discussed anywhere. 
Would someone please mention the model numbers for this or other card series launched after this series, which might be compatible with L502X chipset. 

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RELEVANCY SCORE 55.6

Hello,
I have XPS L502X and I have only 1 USB working, no other one, HDMI not working and  the SD card reader not working too.
And my keyboard is also missy..
I tried to find a new motherboard replacement but I couldn't find one with everything already installed with it - I mean the USBs, HDMI, and the card reader - to buy.
And a new keyboard with Arabic letters on it.
Anyone could help me with this?

A:Dell XPS L502X Full Motherboard

This system is now old enough that rather than replace the mainboard, you may want to consider either buying a complete used system (perhaps newer than this one) or a new system altogether.  If you add the cost of a mainboard and keyboard alone, you'll likely find it approaches or exceeds the cost of a complete, used system.
A board + keyboard will run you $200-300 depending on the video type -- complete used systems for this model run $250-350 depending on condition and configuration -- and newer systems not much more.

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RELEVANCY SCORE 55.6

I recently bought a dell XPS L502x, I also had the same problem with the fan speeding up to full speed for a few seconds, then off again, then on again, then off again. I am using windows 7 home premium. This is only a issue on Windows, Ubuntu seems to work without any problems.
I have figured out a simple fix, seems to have worked so far and my fan just stays on at a slower constant speed. My CPU temps have stayed constant and within range.
1. Click the `charging` icon in your taskbar (By the clock) [The little power plug]
2. Click on `more power options`
3. Under the power setting you are using (Balanced in my case), click on `Change plan settings`.
4. On the change plan settings screen, click `Change advanced power settings`
5. Scroll down to `Processor Power Management` > `System Cooling Policy` (Expand them both to view the options).
6. Under `System Cooling Policy` > Change `On Battery` & `Plugged In` to `Passive`.
and... Tada!....The settings should take effect immediately, if they don't, a reboot should do it.
That's It! The constant fan ramping up and down will be fixed, and will just stay at a constant speed now!!
Hope this helps someone, cos it dam well annoyed me, I mean I bought a £750 laptop, Dell could have at least configured it properly to reduce wear and tear on the laptop.

A:[FIXED] Dell XPS 15 L502x [fan on, fan off, fan on, fan off...] on Windows 7

No answer required, it has already been posted. Unless you have a better solution, id love to hear it. Thanks!

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RELEVANCY SCORE 55.6

My hard drive died in my XPS L502x. So i put a new SSD in. However, i accidentally unplugged most of my WLAN cables. For some reason my laptop has two cards in this area an loads of wires (the other card is by AVer Media), all of the online tutorials have one card and two wires. Because of this i do not know how to reconfigure this area and get wifi back on my computer.
I can post pictures if need be.

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RELEVANCY SCORE 55.6

Hi,
I have a dell xps 15 L502X laptop. I have mostly upgraded the hard drive, network card, RAM. This works fine for me even after 6 years. I wish to improve its audio quality now. If that works out fine, I can delay buying another laptop for at least 2-3 years.
What I was thinking was buying a USB DAC/ USB sound card to improve the audio. Or would it be better if I buy some audio enhancing software like DFX. I already bought Creative Sound Blaster XFi software, but its useless. It does enhance the sound but it has lots of issues with windows. Mostly it stops working with windows audio controls. 
So, I am not looking towards USB DAC/ USB sound card as the solution. Would it be a better option? What are the best ones in budget of $75? I am looking for option available in India, but I am open to purchasing internationally also if there is some good options available.
Thanks 

A:Enhancing Dell XPS L502X Audio

kromastorm lots of issues with windows
Which windows operating system is on the laptop?
kromastormI wish to improve its audio quality now. I
Improve the sound of the laptop's own internal speakers, or external? If external, what is your setup -- stereo hi fi, powered speakers, surround sound system, or what?

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RELEVANCY SCORE 55.6

I have a Dell XPS 15 L502X running windows 8.1 Pro. Dell's official drivers page says the laptop is not tested for windows 10 upgrade (Product Support | Dell US
).

So is anybody out there who has upgraded to windows 10? Are you facing any driver issues or any other issues? Is there anything else that I should be aware of before proceeding with my upgrade?

A:Dell XPS 15 L502X upgrade experience?

I've upgraded 8 systems to Windows 10. Seven of them Dell desktops and laptops. Some up to 6 years old. Some running Windows 7 Home or Pro, some running Windows 8.1 core.

Windows 7 and 8.1 drivers usually work in Windows 10. If there are any yellow flags in the Device Manager after installing Windows 10, loading a Windows 7 or 8.1 driver from the Dell drivers page for that model fixed it.

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RELEVANCY SCORE 55.2

I've got Dell XPS L502X that somehow deleted its network card and USBs drivers, went over to Dell and put all the specs into their littler product service helper and it brought up a list of factory-state drivers for the machine. I downloaded these drivers to a DVD (since the USBs and web don't work) and tried executing the driver installation applications, upon doing so whichever application I tried to use it would always fail the installation saying that I needed to install using the network wireless installer, I'm guessing that isn't what I just downloaded so I'm needing some help here.

A:Dell XPS L502X had an aneurysm and self-deleted some drivers

USB 2.0 drivers are generic Windows installed drivers, not anything specific. There are USB 3.0 drivers listed on the Dell site.

I would first install the Intel motherboard chipset drivers. If they are corrupt many devices may not be identified and recognized by Windows. Dell lists the chipset drivers as the HM67 chipset drivers.

Install the motherboard chipset drivers, restart the PC and then proceed with whatever drivers you need. Follow the listed Dell installation instructions.

If you are downloading them from some other PC and burning a CD, copy the drivers from the CD to the PC first and then run the driver installation(s).

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RELEVANCY SCORE 55.2

Hello,

quite often, when I wake up my computer then instead showing the login screen, the computer restarts with a notice that it was not shut down properly and asking if I want to boot windows normally or boot into safe mode. Then after logging in a dialog box appears that system has caused an unexpected failure of type BSOD 9f. Please find the required folder attached to this post. Thank you for your time.

A:BSOD on Dell L502x during wake from sleep

Welcome

Analyze

Code:
0: kd> !irp fffffa8009c055f0 1
Irp is active with 9 stacks 8 is current (= 0xfffffa8009c058b8)
No Mdl: No System Buffer: Thread 00000000: Irp stack trace.
Flags = 00000000
ThreadListEntry.Flink = fffffa8009c05610
ThreadListEntry.Blink = fffffa8009c05610
IoStatus.Status = 00000000
IoStatus.Information = 00000000
RequestorMode = 00000000
Cancel = 00
CancelIrql = 0
ApcEnvironment = 00
UserIosb = 00000000
UserEvent = 00000000
Overlay.AsynchronousParameters.UserApcRoutine = 00000000
Overlay.AsynchronousParameters.UserApcContext = 00000000
Overlay.AllocationSize = 00000000 - 00000000
CancelRoutine = 00000000
UserBuffer = 00000000
&Tail.Overlay.DeviceQueueEntry = fffffa8009c05668
Tail.Overlay.Thread = 00000000
Tail.Overlay.AuxiliaryBuffer = 00000000
Tail.Overlay.ListEntry.Flink = fffffa8007834b48
Tail.Overlay.ListEntry.Blink = fffff8000323cb00
Tail.Overlay.CurrentStackLocation = fffffa8009c058b8
Tail.Overlay.OriginalFileObject = 00000000
Tail.Apc = 00000000
Tail.CompletionKey = 00000000
cmd flg cl Device File Completion-Context
[ 0, 0] 0 0 00000000 00000000 00000000-00000000

Args: 00000000 00000000 00000000 00000000
[ 0, 0] 0 0 00000000 00000000 00000000-00000000

Args: 00000000 00000000 00000000 00000000
[ 0, 0] 0 0 00000000 00000000 00000000-00000000

Args: 00000000 00000000 00000000 00000000
[ 0, 0] 0 0 00000000 00000000 00000000-00000000

A... Read more

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RELEVANCY SCORE 55.2

ich habe das gleiche Problem ich habe 3 mal das falsche Password eingegeben und jetzt ist das bios gesperrt ich komm nich nicht mehr hinein. Kann mir jemanden helfen ich brauche ein Master Passwort.
 

A:Entfernen BIOS-Passwort in Dell XPS 15 L502X

Habe ich das. same Problem Habe ich 3 mal Das falsche Passwort eingegeben und jetzt das. IST bios gesperrt ich komm nich NICHT MEHR Hinein. Kann mir jemanden Helfen ich brauche Ein Master-Passwort.

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