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HP Pavilion 13-r010dx x2 touch and dock.

Q: HP Pavilion 13-r010dx x2 touch and dock.

Alo, buenas tardes disculpe tengo un problema con una laptop pavilion 13-r010dx x2 al momento de regresar al modo laptop la computadora deja de servir el touch, y ya no le agarra el teclado ni el mouse.ahora solo puedo usarla como tablet

RELEVANCY SCORE 200
Preferred Solution: HP Pavilion 13-r010dx x2 touch and dock.

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A: HP Pavilion 13-r010dx x2 touch and dock.

Hi @KassandraG9, Welcome to the English HP Consumer Forums!If you prefer to post your question in your preferred language, see the below options that are available.German: HP KundenforumSpanish: Foro de usuarios de HPFrench: Forum des utilisateursPortuguese: Fórum dos usuários HPChinese: ??????????Korean: HP ??????Alternatively, please feel free to post a revised message in English.

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RELEVANCY SCORE 72.8

Is there anoption to purchase a refurbished dock?

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RELEVANCY SCORE 71.2

I purchased my laptop on 11/6/15 from Best Buy. When it is plugged in, it works fine but the battery was not charging. Unfortunately for me, it is now 1 1/2 months out of warranty. I brought it into Best Buy to have the battery replaced and it was sent to their servicing center. I just received a call from them telling me that my issue is Not my battery but with something on the motherboard that controls how the battery charges and the entire board needs to be replaced and it is going to cost me just as much to replace it as I paid for my laptop. This is absolutely obsurd!! The laptop is only 13 months old and has never been mishandled. When making the decision to buy a new laptop, I chose HP because I had such good luck with my old one that was 10 years old. Has HP quality gone downhill? And on top of it all, when I went to submit a question about this to HP support, it comes up with my laptop being out of warranty since August 2016 which less than a 1 year warranty. Now Im left with the decision to repair my 13 month old laptop and still have no protection if something else breaks or buy a new one with protection for the same price.

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RELEVANCY SCORE 70.4

Hi, I'm having trouble getting my battery working. It will randomly guess the percentage of the battery and the computer will shut-down while it says theres 50% battery life. I try the HP support app incuided on my computer to do a calibration, however the battery fail the test. Yes, I did a check on the battery state; it says the battery is fine but I know that is incorrect. Anyway, I want to replace the battery but there is no infomation on how or were I should take it. Any help doing it or is it impossable?

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RELEVANCY SCORE 64.4

I have a HP Pavilion 13 X2 Model F0A05AVI have two batteries in the unit, one in the tablet section and one in the keyboard/dock section. Recently, I have noticed the batteries do not drain equally (not sure if they should) but when the total battery level hits 50%, the keyboard stops working along with anything else attached to the dock like the touch pad for example. The tablet portion works fine. When I check the battery level it shows the dock/keyboard (battery #1) at 0% or 1% and the tablet battery (Battery #2) at 95-100% or so.  Is there anyway to get the batteries to discharge together and or get the dock/keyboard to take power from the battery in the tablet?

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RELEVANCY SCORE 56.4

Touch screen on our HP Pavilion 23ST Touch All in One PC P2N42AVstopped working after about 6 months. I reimaged and restored it back to original system. To make sure nothing waschanged by any updates that may have been done.I cannot see any options in device manager for the touch screen.Everything else is working just fine but no touch screen functionality. doing F2 and trying component test. Touch screen isn't there.It is like it disappeared.   This id used in a business and it was working 18:00and the next morning nothing.

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RELEVANCY SCORE 56.4

Hi, Just a quick question, we have one hp touch laptop model # 13-a200nx Pavilion series, and it touch has broken. I wanted to know can we replace its touch with non touch screen ? is there any availability?  Thanks

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RELEVANCY SCORE 56

hi.. been at this all day.. i have a logic3 i station 8 with the ipod touch connected..working ok.. when i try to connect the docking station up to my tv using s video only sound can be heard..no video..have all the cables in the right places as well, s video, composite yellow and sound cables..

any ideas?
 

A:Solved: cant connect speaker dock for ipod touch to tv- tried everything

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RELEVANCY SCORE 54.8

My Windows 7 Operating system is taking a lot of time during Start up.I was looking for an alternative to the regular icons ,scattered all over my desktop.So,i decided to try Docks such as Rocket Dock,Object Dock,Nexus,Rk Launcher or similar dock....It certainly looks beautiful but now i am skeptical if these are causing my system to load very slowly during Windows Start up..

Also,now i am using a Windows Task bar Software which lets me pin any program shortcut on my task bar. So,my task bar is filled up with many icons.Is that the cause of a slow start up or the Docks...

A:Does DOCK's (such as Rocket Dock,Object Dock etc) makes computer slow?

  
Quote: Originally Posted by fahadhum


My Windows 7 Operating system is taking a lot of time during Start up.I was looking for an alternative to the regular icons ,scattered all over my desktop.So,i decided to try Docks such as Rocket Dock,Object Dock,Nexus,Rk Launcher or similar dock....It certainly looks beautiful but now i am skeptical if these are causing my system to load very slowly during Windows Start up..

Also,now i am using a Windows Task bar Software which lets me pin any program shortcut on my task bar. So,my task bar is filled up with many icons.Is that the cause of a slow start up or the Docks...


You can use MSconfig to diagnose startup issues. Visit the following link for details;

https://www.youtube.com/watch?v=iku_aPUsVQ4

You can post back with any questions regarding your system services and startup entries to establish their purpose and whether or not they are required at startup.

Taskbar icons are just shortcuts and do not effect the time it takes for starting a computer.

HTH

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RELEVANCY SCORE 50

At first the track pad and keyboard stopped working.  THEN one of the USB ports quit working, and now it will only charge if you hold and wiggle the cord.   I did buy a replacement Top cover with keyboard, and that did not solve the problem.  What are my options, besides having to buy a new laptop?  Can I buy a whole new/refurbished base?  This works as a tablet, but I don't need just a tablet.  I keep getting different answers from different people at HP, and it is frustrating to say the least.

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RELEVANCY SCORE 49.6

I recently purchased the new Split x2 on Windows 8.1. I've tried and tried unsuccessfully to display the computer on my TV via the HDMI output. The computer doesn't recognize that there's anything plugged in. Is there any way to get this to work?Thanks in advance!

A:Split x2 - 13-r010dx HDMI out

Have  you connected the HDMI cable between the HDMI out on the notebook and the HDMI input port on the TV? Windows key + the P key select duplicate. You may have to enter the HDTV menu to select the HDMI as the active input. Sometimes I have to do that with my own Philips HDTV.

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RELEVANCY SCORE 49.2

the touch pad on my hp pavilion dv6700 stopped working. the right and left click work but the pad and the scroll won't work. i reinstalled synaptics software and did a hard reset, no luck. hp wants me to try a system restore or system recovery and i think that is too drastic for what seems to be a bad setting or driver. any ideas???
 

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RELEVANCY SCORE 49.2

My touch pad doens't seem to be working right.  There is a delay in it "starting" when i try to use it.  Could it be a driver problem or is it a hardware problem?  I'd rather not replace the PC!

A:Touch pad on my Pavilion g7

Hi @gustafkj?, Thank you for your inquiry.  I understand that after upgrading to Windows 10, there is a delay in using the touchpad, Have you done all your Windows updates? Have you ran the  HP Support Assistant?  Have you ran the Windows troubleshooter? Here is a link to HP Notebook PCs - Using the TouchPad or ClickPad (Windows 10). Please let me know the outcome.Thank you  for participating in the HP Forums! We want to help you as well as others who may experience a similar issue as yourself. Please consider marking the post that resolves your issue as   "Accept as Solution"   to help other community  members! To show appreciation for my efforts, please click the   Thumbs Up icon   below.   Best of Luck!

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RELEVANCY SCORE 48.8

This is a brand new laptop that I got and the volume does not work. As I open youtube video on line the volume starts correctly then fades to nothing after about 20 seconds. I have unistalled and reinstalled all the video drivers and nothing is working.

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RELEVANCY SCORE 48.8

can anybody help me cos i tried download applications and it did not work for example google earth i have tried downloading that but still didi not work and i have also tried downloading games and i did not work it comes up saying thet i did not work {try again }

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RELEVANCY SCORE 48.4

I need a screen removal guide and replacement part number if possible.

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RELEVANCY SCORE 48.4

Hi, I recently moved from Australia to Taiwan, and in the process the freight company broke the touch screen on my Pavilion All-in-on. Model No.:  23-q018a No one here in Taiwan wants to know about it as they do not sell this model here. I need to buy a replacement screen and get it repaired.  Any help would be greatly appreciated.

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RELEVANCY SCORE 48.4

My computer just won't turn on anymore. I tried almost everything on the forums about how to turn it back on. But it still won't turn on. So I took it to a local computer repair shop, they said my mother board is damaged. But they didn't look at the mother board, they just tested out the power cord and see if it gives off the right amount of amps. They said it does. So I'm lost and don't know what to do, this is my first computer and I use it for just about everything. If anyone has a tip or two that would be helpful.

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RELEVANCY SCORE 48.4

why is my HP laptop have sounds when i knock on the left part (the cd rom) the sound is as if its empty. is it normal like the rest?

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RELEVANCY SCORE 48.4

Im experiencing ghost/phantom touch on my screen.. it's a brand new one 2month old laptop and it started 3days after i bought it.. its very disappointing. .i dont know how to fix it so i decided just to disable the touch screen... can someone help me fix this...?..

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RELEVANCY SCORE 48.4

I am trying to connect an additonal monitor so I can extend my display. I have a old HD television I would like to use instead of buying a new monitor. Is there a way for me to use this? My computer doesn't have an HD plug on it. If I have to buy a new monitor can you give me some suggestions and start to finish instructions I will need to install/apply it.

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RELEVANCY SCORE 48.4

sir ,i brought my hp pavilion g6 with amd a10 processor since a yar ago. It works very well.  and i format my laptop by using hp recovery and it is done perfect without  any error .everything is fine except my red light near my mouse touchpad is not working as well as my circular ring at top left corner of my touchpad is not working previously when i double tapped on i it will stops my cursors movement and red light is glown but now it doesnt glow ..plz repost on this topic i need helpRegards

A:my hp pavilion g6 red light near my touch pad is not working...

Hi @Nakui1, Thank you for becoming a HP Forum member.  It is a dynamite location to get help from the community, get suggestions and find what has worked for others. For you have the best experience, here is a link to First Time Here? Learn How to Post and More for you to review, should you have any concerns.  I grasp that after successfully doing a recovery everything is working fine except for the TouchPad.  The double tap function to disable/enable the TouchPad is not responding and the red light does not illuminate. Have you done all your Windows updates after the recovery? Have you run the HP Support Assistant  to aid with any HP updates? Here is a link to  HP Notebook PCs - Using and Troubleshooting the TouchPad or ClickPad (Windows 8).   Please let me know the outcome. If this information helped you resolve the issue, please mark this post as "Accept as Solution". This will help others easily find the information they may be looking for.  Also, clicking the "Thumbs Up" below is a great way to say thanks!     

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RELEVANCY SCORE 48.4

When I purchased this device less than 2 months ago it was then loaded with Windows 8.1 64 bit. I was then offered to upgrade to Windows 10 64 bit. Since the upgrade the touchscreen will not work. I have tried all of the recomended troubleshooting on your site. I have also made sure that all drivers as well as the os is up to date. Please fix. The reason that I purchased this all in one device was because of the touch screen.

A:HP Pavilion 21 All-In-One Touch Screen not working since Win...

Hi there @KLMcNeill?Welcome to the HP Support Forums! It is a great place to find the help you need, both from other users, HP experts and other support personnel. I understandthat after upgradingto Windows 10, the touchscreen is no longer working for you. Please post the full product number for your All-in-One. See the following, if you need help with that information.How Do I Find My Model Number or Product Number?For now something you can try: 1. Go to device manager2. look for Human Interface Device3. then HID Compliant Touch Screen4. right click choose disable then re enable5. then test If that does not  work-6. uninstall the HID compliant Touch Screen7. Scan for hardware changes8. test again. Let me know if this works for you.

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RELEVANCY SCORE 48.4

My touch screen on my HP Pavilion works for a few minutes after I disconnect and reconnect the touch option, but stops working after a few minutes.  I have a Windows 10 operating system.  Any suggestions?  The computer was purchased in the fall of 2015.

A:Touch screen on HP Pavilion not working

Hi, How did you disconnect and reconnect touchscreen ? What is your machine ? Please use the following instructions to find out the model/product of your machine:  http://support.hp.com/us-en/document/c00033108Regards.

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RELEVANCY SCORE 48.4

I am attempting to upgrade the RAM on my All-in-One Computer.  Currently the system has only 4GB of memory. I was told that it can be upgraded to 16GB. However, with only 2 RAM slots, i am assuming that i can only get two 8GB RAM cards.  The issue that i'm having is that HP's support options have not been helpful to provide me with correct answers. No one seems to be able to provide me with answers to the following questions:1. What is the part#'s to upgrade the RAM on this computer? (Type: HP Pavilion 22-A113W) 2. This current system has two slots for RAM. This would mean i would need to purchase 2 - 8GB RAM cards Correct? Can anyone help me out? Casey F.  

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RELEVANCY SCORE 48.4

My mother-in-law recently gifted me her old school. She said it was a touchscreen but she never figured out how to work it. When I Google it, similar results (instead of "10" all I see is "10xx##xx" type things) say TouchSmart and are touch equipped. When I look in "View Pen and touch info" it says it's not available.

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RELEVANCY SCORE 47.6

HP laptop has a touch pad with a small area just to the right for what I suppose is quick scrolling.
There are small lights that allow you to run your finger over it and the page will move quickly.
Mine stopped working, and I am not sure what it is called, or how to look for a problem.
Nothing seems to show up under touch pad.
Any help would be appreciated.
Doug
 

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RELEVANCY SCORE 47.6

its been about 4 month ago, i have upgrade my windows become windows 10. and after that, i realize that my touchscreen doesnt work immediately. and i search the problem and i want to solve it by my self. but it doesnt work. i want to callibrate in tablet pc settings but the tablet pc setting is missing. how can i do right now?

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RELEVANCY SCORE 47.6

Good Day!  Just bought my HP pavilion netbook 11 inches, 6 months ago and it has a problem to the touch screen monitor, it keeps on clicking on the left side portion of the screen and its very irritating. Please help me how to disable the touch screen function of this.

A:How to Disable the touch screen for HP Pavilion in windows 8

Hi,In general, please try: Press the Windows logo key + X.Select Device Manager from the list.Click the little arrow next to Human Interface Devices to expand the list.Click the touch screen driver,Right-click, and select Disable from the list.Click Yes on the dialog box that asks if you are sure you want to disable the touch screen driver.Regards.

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RELEVANCY SCORE 47.6

I just bought the HP pavilion g6 and was told it was touch screen but when I try to turn it on nothing happens. Can you you please help me?

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RELEVANCY SCORE 47.6

Ok bought my computer on July 31st from Best buy, could not have been happier, then last weds Oct 19th morning I received a message from HP to install urgent updates. Well I had some time so I decided to indeed do the update, what followed was a nightmare, the message said restart after telling me it had completed, from that point on my machine as been stuck at the white HP logo circle. They sent me a flash drive to do a recovery, the instructions did not macth what was coming up on my screen, to cut a very long story short and countless number of phone calls to India, my machine is stuck. I think we have tried pretty much everything, talked to three different tech agents on Sunday all of them had different solutions none of which worked, one said you have a great machine there, I said not right now its freaking not working. Any ideas on what transpired here.

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RELEVANCY SCORE 47.6

Is there a manual for this laptop?  I am unable to find one on the Internet. 

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RELEVANCY SCORE 47.6

hi, i have just purchased a new all in one HP but i am not sire if it has the USB transceiver already pre-installed or not. i couldnt find a usb transceiver in the box or packaging but neither keyboard or mouse are working. Does anybody know? Or best way to find out? Thanks










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A:HP Pavilion All-in-One - 23-q135na (Touch) (ENERGY STAR) - U...

Hi SDF15,I spoke to the HP shopping customer services team who I'd purchased the equipment from and they confirmed there should have been a USB transceiver with the Keyboard and mouse.They are going to send out a replacement for me.Thanks for your assistance

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RELEVANCY SCORE 47.6

  On my HP lap top, the main touch pad does not respond to tapping activation, but thelower left and right mouse sections do.  My lap top recently changed over to windows 10 automatically and wondered if that may have caused it.  Is there a settings option I can get to correct this so I can regain full use of the touch pad?

A:On my pavilion dv7-4077cl lap top, themain touch pad doesn't...

HI,      May be we need to reinstall the driver and Windows 10 drivers may be available through Windows Update click Learn more to know how to do a windows update.  RegardsSATISHP4 Click " Thumb's up " icon below the post if question is answered/resolved.  

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RELEVANCY SCORE 47.6

Hp pavilion 21 touch smart WILL NOT boot/turn on my computer tried to update to Window 10 and  when I turn it on it shows a black screen with a blue box that says:Boot Device not found.Please install an operating system on your hard diskHard disk (3Fo)F2 System diagnostics no diskcame with computer I need a boot up disk how do I make one and install on my computer

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RELEVANCY SCORE 47.6

Browsing numerous forums on laptop relative to Touch Pad after receiving my own this Christmas. Not only is the Touch Pad sensitivity set way too light as a default, but the left and right click buttons are way too hard. There is no question that HP needs to Recall all of there laptops that use this same touch pad and replace them with a pad that has a lot lighter spring. There is no way my two younger boys or an older person with weak fingers could even use these buttoms. Please assist all who are promoting this recall to convince HP that replacement of these touch pads is necessary if want any kind of customer satisfaction and no loss of product image. I believe they are going to be getting a lot of requests from many wanting to return their laptops with full refunds due to this issue. Cecil

A:HP Pavilion Laptop dv6 Touch Pad Click too hard

hi try updating your driver from synaptics directly, then go to tapping and assign the zones to right and left click , it will eliminate the need for buttons, oem driver with laptop automatically disables this option for some reason.

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RELEVANCY SCORE 47.6

HP Pavilion 23 Q110A (Touch) All in One desktop, Since turn on, it has a loud/noisy fan / motor.  The noise is continuous and varies its volume when multiple things are operating. This makes it very difficult to work as the noise is distracting and frustrating. Does anyone have any suggestions or does this come under warranty? Disappointed and annoyed. thanks

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RELEVANCY SCORE 47.6

This started recently and may have something to do with the fact that I switch back and forth between using the laptop as is with the touch pad and using it with a Logitech usb mouse at times.Seems that switching back and forth *shouldn't* cause a problem though.Anyway I get the "disappearing cursor" with both the touchpad and with the USB rollerball type mouse. What happens is it works fine then suddenly disappears then I have to move the cursor all over the place (without being able to see it) in order to eventually get it to appear again. This is annoying as heck and takes a lot of time, not just a second or two - sometimes I move the cursor around for 30 seconds or so before it reappears.I do not have "hide cursor when typing enabled". When trying to check the driver via Device Drivers it shows that it is the latest one but I kinda doubt it as I don't think I've ever updated it. IF it needs a new driver where do I find it? Thanks for your help, this is a big problem, really interrupts my productivity.

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RELEVANCY SCORE 47.6

Touch screen stopped responding to any touch afer 9 months use.    System details says - HID compliant Touch screen 'This device is working properly'. 













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A:Touch screen stopped working - HP Pavilion 23 all in one

Hi JohnSevenoaks, Welcome to the HP Forums! I have read your post on how your TouchScreen stopped responding working, and I would be happy to guide you towards a resolution! To begin, I will need to ask you a few questions: What is the Product and Model Number of your desktop computer?What version of Windows do you have installed on your computer?Did you install any new software or hardware to your computer recently?Has your computer completed its important Windows updates? In the meantime, please follow this document on HP TouchSmart PCs - Troubleshooting Touch Screen Issues in Windows 7 or for Windows 8. This should help determine if the issue is software or hardware related. Please re-post with the results of your troubleshooting, as well as the requested information. I look forward to your reply! Cheers!

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RELEVANCY SCORE 47.6

HP Pavilion 15-ab100 Notebook PC series (Touch)
Model # is 15-ab144cy  Serial # is (removed content) and Product ID is 9NE06UA

Notebook was purchased in February 2016 via QVC channel on cable.  (Home Shopping Channel) in US.

A few days ago, the notebook failed to power up.  Not a Windows problem.  It does not get that far. 
 
It would appear this is failing the "power on" test, as there is a series of 3 long beeps, but there is never any video displayed of any kind.  Obviously using the HP Support Assistant is not a viable option.
 
Can you advise where to connect with HP Support or how to address this issue since the notebook is only a few months old???
 

A:HP Pavilion 15-ab100 Notebook PC series (Touch)

 Fill out the form here to start a support ticket. You will be given a phone number to call. https://support.hp.com/us-en/contact-hp/product/HP-Pavilion-15-ab100-Notebook-PC-series-(Touch)/8502...

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RELEVANCY SCORE 47.6

Recently my touch screen stopped working. When I look under PC settings it says "No pen or touch input is available for this display" HP Pavilion 11 x360Windows 8.1 64bitAll windows drivers up to date per "Windows Update" with no failed installations as of 5/17/15 1220 EST. First time on the forums.  What other info is needed? Thanks for your time  

A:HP Pavilion 11 x360 touch screen not working

Hi @mk22 ,Thank you for visiting the HP Support Forums and Welcome. It is a great site for information and questions. I have looked into your issue about your HP Pavilion 11 x360 Notebook and the Touchscreen not working correctly or being seen. Here is a link to troubleshoot the Touchscreen.  The touchscreen shouldn't need recalibration, but if you or another user has recalibrate it, it may affect the performance of the touchscreen.Here's how to check or restore the factory default calibration using a keyboard or mouse if needed.Step 1: Press the Windows logo key Windows logo key + S to open Search.point to the upper-right corner of the screen, move the mouse pointer down, and then click Search Search charm.)Step 2:Type Control Panel, then use the arrow keys to highlight Control Panel, and press Enter.(Or, click Control Panel.)Step 3:In Control Panel, use the arrow keys to highlight Hardware and Sound and press Enter.(Or, click Hardware and Sound.)Step 4:Under Tablet PC Settings use the arrow keys to highlight Calibrate the screen for pen or touch input, and press Enter.(Or, click Calibrate the screen for pen or touch input.)Step 5:Use the Tab key to select the Reset button, and press Enter.(Or, click Reset.)If the Reset button is grayed out, your Surface touch calibration is still at factory settings and you can move to SolutionStep 6:Use the Tab key to select Yes, press Enter, and then follow the instructions on the screen.(Or, click Yes, and t... Read more

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RELEVANCY SCORE 47.6

For two weeks now I have been having issues with the touch screen on my HP Pavilion All-In-One touch screen computer. Why is my screen flashing white bubbles, white streaks and moving icons all around, shrinking/expanding my icons and work space and jumping from one screen to another? It makes my system inoperable having to cold-boot it and restart, only to have it start bubbling again and wreaking havoc.  I have this Technical Support subscription thing I purchased from Office Max for a year. They checked the system when I called and could not tell what it is.  I hear about this HP Support Team.  Can someone help please.  Thanks.

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RELEVANCY SCORE 47.6

I have brought Pavilion 23-q150hk on yesterday, that product have touch screen function. But I can't use that on Chrome brower. I have try to test same product from retail shop, it can work on Chrome. So is't my computer have problem? How can fit it? And I can use touch screen on all feather or brower only Chrome doesn't work. 

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RELEVANCY SCORE 47.6

Hello! Just recently (within the last week or so) my touch screen has been acting up. I can sometimes click on things - such as switched between tabs. But sometimes when I click it will highlight a word on the screen instead of taking me to the link I'd like. On top of that, I'm completely unable to scroll using my touch screen. I have to use the mouse pad or the arrows on the keyboard. I'm still able to use the mousepad for everything so it isn't like the laptop doesn't function, but it's irritating that I can't use the tablet mode. I bought this model so I could use it in both laptop and tablet mode. I'd really appreciate it if someone helped me solve this issue.  

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RELEVANCY SCORE 47.6

Is there a stylus available for use on my   HP Pavilion Notebook - 17-g140nr Touchscreen?  I would like to be able to use a stylus on this laptop.  Any suggestions???

A:Accessories for HP Pavilion Notebook - 17-g140nr Touch

Hi, No, it does not support Active stylus. Regards.

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RELEVANCY SCORE 47.6

Hello, I have a Pavilion All-in-One - 23-q113w (Touch) that is just over 3 months old, about a week ago when right in the middle of something the screen scrambled and then the system restarted.  At first, I thought maybe virus, ran virus scan no luck.. after numerous times of scrambled screen then restart, I decided to reset everything..  After I reset system and started from scratch... the same thing over and over sometimes every 10 min.  sometimes  20 min.  and its never when im in a particular program or doing something in particlar it is just random.  I ran diagnostic testing and that lasted about 3 hours and some minutes and the system did not reset the whole time.  It also said everything had passed.  I used different browers still scrambled screen then immediate restart.  I do not know what to do next.. Please any advise would be greatly appreciated.  Thank you

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