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Broken Hinges and Keyboard Defect

Q: Broken Hinges and Keyboard Defect

I have a paper due tomorrow,so I was typing in MS Word and suddenly the keyboard stopped working. I thought there was a problem in Word but the keyboard wasn't working anywhere. So I shut down my laptop and was just closing the lid down that *crack* the left hinge broke. I hate HP and this company isn't getting another dime from me. I am also advising everyone I know not to buy ANYTHING from HP.

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RELEVANCY SCORE 200
Preferred Solution: Broken Hinges and Keyboard Defect

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RELEVANCY SCORE 79.6

Never buy a Dell Inspiron 5558- Hinges broken with in 6 month and Dell warranty does not cover their poor quality spare.

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RELEVANCY SCORE 74

Seems there are some design issues and manufacturing defect with the way Lenovo Egde 2-in 1 touch screen works. The right hinge somehow has come loose and then it forces the screens to separate. When you close the laptop it seems to aggravate the situation.  I have certainly not dropped it and mishandled it. Searching on the internet it seems to a very common issue. Wondering how should I go about getting this fixed. Does anybody have some fix and something? is there a recall? Its a fairly new laptop with good specs. See attached pictures.everything still worksClosing it seems to split the screenskeep the laptop open at all time to prevent it from falling apart.The laptop screen is seperating due to hinge issue.

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RELEVANCY SCORE 72.4

Dear Sir/Madam working in HP, I have bought the ENVY TouchSmart 15 notebook in 2014 and now I know it is out of the warranty. However, I never dropped it and now the hinges show defects and it cracked the case of the notebook.Here I would like to know the place and the timing for fixation. Thank you and best regards.











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A:HP ENVY TouchSmart 15-j006tx Notebook PC Hinges defect

@Charmander

  I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.

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RELEVANCY SCORE 70

Hi
Today I face the same issue with poor quality hinges which got broken. I will request  all to say no to DELL laptop. 
Service Tag:<Service tag removed>
Express Service Code: <Express service code removed>
After 6 -7 month of use your hinges gone. Dell India support say, this does not cover on warranty.here was no drop, spill or accidental damage done to the laptop.
Dell India support  say it is due to usage. Please note laptop is meant to be use and not to keep on showcase. If your hinges broken with in 6 month, do you think next time the same user will ever look for a Dell laptop.
Either improve your quality in India or replaced your poor quality spare. Or else simple go away from India.
Our PM Mr Modi will not tolerate such poor quality service to Indian. I am going to take this matter to highest level. Please inform your India service to replace my hinges asap.

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RELEVANCY SCORE 68

Hi All, I have purchased a HP Envy 15k 163cl Laptop from US on Dec'14. Recently one of its hinges are broken and because of that the screen panel started to have cracks. I have moved to india and realized that the spares for this model is not available in India. Could you please let me know how this can be resolved?? Can we buy the panel from US and get this repair fixed by the HP service center in India?? Please suggest me a best solution. Thanks and regards,Deepak

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RELEVANCY SCORE 64

Hinge on my Spectre XT laptop is separating.  The screen itself is intact.  However, the computer sleeps as the screen is moved.  I am unable to close the laptop screen without worrying that the screen will completely separate.  The damage occured as the screen was being closed. I do not believe the laptop is under warranty, however this defect seems to be a common problem.  Is there anyone that can assist or suggest someone to assist with this matter?   

A:Broken Hinge Defect

@jwhuga

  I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.

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RELEVANCY SCORE 62

So I just had the palmrest replaced because my model came with one not fully locked on. Now I notice there's an issue with my keyboard but I only wanna take action if its common. I put red boxes to show where exactly it is. I tried removing and putting the keyboard back in before I took this picture, and it remains as it was.

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RELEVANCY SCORE 61.6

2 years I have had this laptop and the hinges have broken & the screen is falling out, I call to speak with someone and transfered to India and told it's my fault!!!! Anyone from HP care to answer please????

A:Broken Hinges

When requesting assistance, please provide the complete model name and product number (p/n) of the HP computer in question. HP/Compaq makes thousands of models of computers. Without this information it may be difficult or impossible to assist you in resolving your issue. The above requested information can be found on the bottom of your computer, inside the battery compartment or on the startup BIOS screen. Please see How Do I Find My Model Number or Product Number? for more assistance locating this information. DO NOT include your serial number. This is NOT official HP Customer Support and I, as most other persons on this forum, do not work for HP. This is a peer-to-peer user supported forum for HP products. HP maintains no official presence on this forum and it is unlikely that HP will respond in an official capacity. Any reply from a HP employee represents their own opinion and not that of HP's. I am sorry that you are having issues with your computer. I have forwarded your concerns to the HP Forum Administrators for possible escalation. Please watch for a PM (private message) from an HP Representative on this forum. If you have any further questions, please don't hesitate to ask. Please click the white KUDOS star to show your appreciation

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RELEVANCY SCORE 61.6

Hello, I am having issues with the hinges on the left side of my computer. I'm assuming that this is a hinge problem because the bottom of my computer is separating from the rest of he computer. Due to this issue, it has caused my fan to be broken. I have had my computer since 2014 and was planning on buying another one as a gift for a loved one this Christmas. I noticed that this is/was on recall. Is it still and can I please get this fixed for free? If this is an issue with all the HP computers and isn't a cheap fix, I don't know if I will buy another one. Please advise for help with this issue. Thank you!

A:Broken Hinges

@Ewillis2092

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.

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RELEVANCY SCORE 61.6

What is the correct p/n for the replacement hinges?  I have been told that it is 686913-001

A:Broken hinges

I suggest you to share the Product number of your PC.Remember, this is not the serial number.So not post the serial number here.

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RELEVANCY SCORE 61.6

Add me to the list of many, many people with broken hinges on this laptop.  What is being done about this?  The lid is barely holding on at this point, and can't be closed at all. And, yes, it is out of warranty.

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RELEVANCY SCORE 61.6

MY hinge has been broken for a long time and continuous is causing stress cracks on the bottom. Is there anything that can be done? hp1105dx

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RELEVANCY SCORE 61.6

How can I get hinges replaced

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RELEVANCY SCORE 61.6

I bought my wife an HP Envy M6 notebook in March 2015. She has the exact same problem that other people have had with their notebook hinges. In her case, both have broken somehow.  Her notebook casing separates from the screen  when opening/closing, and it is hard to keep open unless you push the screen 110 - 120 degrees or so. When the notebook is closed, you can see a big gap between the screen and the casing. At this time, her screen has not suffered, but I experienced something similar myself with an older HP notebook and my screen turned light blue. I would like to avoid hers to get to that point. The warranty on her notebook has expired already, but I would like do something, so that she can continue using her laptop for another couple of years if possible. I think HP should have a plan (repair/replace) for this specific issue, since it seems to be a very common one among HP notebook owners.  This is the 3rd case of a hinge issue with HP notebooks in our household. I have kept getting them because I like their looks and versatility, but I am getting to the point where I might have to switch to a different manufacturer with stronger built machines.  Would appreciate any help... Thank you!

A:Broken Hinges

@TechNerdAbroad

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.

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RELEVANCY SCORE 61.6

Both of my hinges on my HP laptop have snapped now and i have never been rough it it at all. Since i got this laptop it has just broke apart bit by bit its really annoying and i feel like i have wasted my money on it.

A:Hinges broken

@Sloey?
 
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.Thank you for visiting the HP Support Forum.

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RELEVANCY SCORE 61.6

Hello, both hinges are broken and the notebook can not be opened.The notebook's warranty expired on 2016.I would like a quote/estimate for the replacement of both hinges.Thanks.

A:Broken Hinges

@NicolasAR

Thank you for posting your concerns on the HP Support Forums. I have brought your matters to the attention of an appropriate team within HP. They may request for some additional information from you in order to look up your case or product serial number. Please look for a private message from an identified HP contact. Please keep in mind not to post any personal information publicly (serial numbers, phone numbers, and etc.). If you have any additional questions please send me a private message. Thank you for visiting the HP Support Forum.

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RELEVANCY SCORE 61.6

The left hinge on my Envy laptop has broken and the covers are beginning to separate. Please advise? 

A:Broken Hinges

Welcome to this forum. Near the top of this web-page, use the "Search" function. Enter "Envy hinge broken", and do a search.You will find many other people with the same problem. Some of the other messages also have suggestions for what you can do. 

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RELEVANCY SCORE 61.6

The Hinges on my computer are broken. I have taken special care of my notebook and never dropped it.  Rarely does it leave my desk.  Please give me recommendations on how to fix this issue. Thanks

A:Broken Hinges

Is the warranty still valid?  If so, contact HP (hyperlink at bottom-left of this web-page). Sometimes, just posting here attracts the attention of an HP employee, who will send "private E-mail" to you, about your problem. 

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RELEVANCY SCORE 61.6

hello, am kind of in a mess, my hp 15-p000nia,energy star has a broken right hinge and the screen thoughworking is barely held on to the lower chassis by the lefthinge. I cannot fold my laptop either. I need help, I reallyneed it to be portable again! am a student and it isn't muchhelp in it's current state. can I get a new outer shell or thewhole chasis?? it looks pretty beaten up, I need it, soon,,how much would it cost??

A:Broken hinges

@kamrie

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Forum.

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RELEVANCY SCORE 61.6

My hinges are broken on my laptop.  How do I replace them? 

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RELEVANCY SCORE 60.8

Hi all I'm sure none of this is new, my warranty expired last year and a couple of weeks ago there was a crinkle sound from my hinges, at the time I was unaware of the massive issue with this model, right now the top part of the laptop is torn from the base part and the screws completely broke the plastic they were attached to (metal screwed to plastic? give that man a raise) The disaster waiting to happen happened and my question is basically what now? I've owned another Hp that lasted me 6 years and died from overexertion, I've had this one for a  couple of years. I take care of my things, but when it's designed to break how can it be the consumers fault? oh well Thank you for reading through my plight Rui

A:Broken hinges on my pavilion g6

@Lourenco

  I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.

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RELEVANCY SCORE 60.8

I have a Compaq Presario M2000. The hinges broke. I did some research and came up with a part number (394305-001). It doesn't fit. The mounting brackets are too short. I contacted HP tech support and all they could tell me was that according to their documentation I had the right part number. Does anybody know where I can find imformation on the dimensions of this part? At this point I don't know if I have the wrong part number or if the part I received was just labeled wrong.
 

A:compaq broken hinges

http://www.pchub.com/uph/catf/SearchItem.aspx?ft=Hinge+M2000&gclid=CO620eLxjpYCFQ8QagodNCFvEg Not sure if this is what your looking for but this is what came up for me. Jazz
 

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RELEVANCY SCORE 60.8

My laptop hinges has broken.Is it available in hp service centre ?How many cost of this hardware?I am from Kolkata.so please help me to solving my problem .











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A:laptop hinges broken

The hinges would cost you around 600 to 1000 depending on your product and the service charges would be extra. Please call the contact center and they will be able to provide you the part cost and labor cost. An engineer would come to your place and replace the hinges.

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RELEVANCY SCORE 60.8

Laptop hinges are broken and I purchased it through "Paytm"in India. But the product is not get repaired in INDIA due to the product is not Launched in India. Where the place to get my Laptop get repaired in India.

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RELEVANCY SCORE 60.8

Hello. I'm hoping to find help about my broken hinges on my Envy m6. I can see this is a problem for a lot of people, but no recall? I see others have gotten theirs fixed through HP, can someone from HP please contact me? Or tell me how to contact them? I can't seen to find the spot to email them directly. Hopefully someone from HP sees this. Thanks 

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RELEVANCY SCORE 60.8

I've had my Pavilion g6 for at least two and a half years, and I've been satisfied with it, except for a pretty big issue that has been messing with the functionality. The left hinge completely broke a year or two ago and I've been dealing with it for over a year by pinching both sides of the base of the laptop where the hinge is located, and it was an annoyance, but a minor one. I figured it was just my computer and so I didn't think I could do anything about it, but today my other hinge broke, so I did some research and apparently this is a big problem for some HP computers. Is HP doing anything to fix this problem? 

A:HP Pavilion g6 both hinges broken!

@bbar97

  I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.

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RELEVANCY SCORE 60.8

Hi Everyone, I'm not sure this is the right forum or not. But I have a problem with my notebook hinges.My Product name is Hp 15s 103tu Notebook PC and Serial Number is CND44967WL. I cant find the hinges to buy online. Can anyone please help me on this.. Looking for response..  

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RELEVANCY SCORE 60.8

   I bought HP laptop with beats audio in 2015. One year later both hinges are broken, the wires are exposed, and the display on the screen is flickering. How much would it cost to repair this?

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RELEVANCY SCORE 60.8

A year and a half ago we bought two HP laptops, an HP 15-r032nd and an HP 15-g221nd.On both laptops, within the space of one month, a hinge broke: one on the right side, one on the left. They are out of regular warranty, but it seems to me that this is a design and/or manufacturing error, considering the many threads in these forums and complaints in other online resources.Unfortunately the Dutch HP website does not offer direct contact possibilities for out of warranty products, which is why I post here. I hope to hear from HP through this channel! Best regards,Jeroen

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RELEVANCY SCORE 60.8

Sorry to sound like a broken record but here's some more broken M7 hinges. We purchased this laptop in 12/2013. Recently, we noticed it wasn't closing properly.  The hinge mounts on both sides are broken. The pressed in metal, threaded mounts pulled out of the plastic base. Some of the plastic mounts are broken. An internet search revealed the problem is systemic with this laptop so we figure its a quality issue. What do we do next? The laptop is just about unusable. FYI I also sent this info into support. Thanks Fred Gasior

A:Broken Hinges Envy M7

@FG52

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Forum.

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RELEVANCY SCORE 60.8

Seems I'm not the first to take to the forums to voice my disappointment and sheer disbelief at HPs LACK of customer service! I own a HP ENVY notebook which is experiencing a, what I now know to be a very common, defect in the design of the hinges - this has now caused the plastic casing to break meaning I cannot close the screen. Yes - it is out of warranty but I am extremely opposed to paying for a repair of what is obviously a terrible DESIGN FLAW. I have recieved empty promises of a call back from HP complaints....... HELP?????!!!!!!!!!!!!

A:BROKEN HINGES! HP ENVY

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). 
Thank you for visiting the HP Support Forum.

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RELEVANCY SCORE 60.8

laptop hinges are broken nd screen is totally white... and the laptop is not in warranty ... so in this situation can you please tell me what should i do... can you tell me the price of display and full upper part change... i think you understand what i want to say...

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RELEVANCY SCORE 60.8

Good afternoon everyone,

Inform you that you should not buy Toshiba branded laptops, exactly the L models, like the Toshiba L50-B-1XP. Since they have a factory defect, and is that the hinges of the screen are broken and do not let the screen close at all .. and the most serious is that although the laptop in warranty, from the technical service say it is a damage Physical, WHEN even less than a year ago if they fixed this defect (said by the service technician toshiba in Mallorca).

Regards!

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RELEVANCY SCORE 60.8

My right hinge bulge  and is open at the back. My left hinge is also cracking and bulging. I can not close the top and the rim started cracking and now is broken closer to the bottom and stays open at the bottom. There is a little wire that is cut and sticks out. What shall I do? Apparently a common problem. I like HP and this has been my choice for years, I already had 3. I am disappointed now.  

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RELEVANCY SCORE 60.8

Hello all.  Can I open a thread and discussion to see how many peoples Acer has broken lid hinges within the first 3 years? Please also let me know which model this happened to, this would be useful to see if there is an inherent design or process fault. Thanks

A:Broken laptop lid hinges

Hi there, I am having an issue with my laptop near the hinge.I have an Acer Travelmate P253-MG, the laptop was bought in July 2013. Around the December 2014/Jan 2015 (if I remember correctly) whenever I opened or closed the lid, it would jolt into place with a loud crack. Although concerning it was not causing any issues with the laptop. However screws started to fall out, I always kept them and put them back in though, but they made little difference. Eventually in the back left corner, between the hinge and the charger area, the laptop has begun to pull away from itself. It is so bad now that I am having trouble using the power button as the gap is so wide. I have NEVER dropped the laptop or handled it roughly. It is only ensured for inside a house so I have taken exceptional care of it. What can be done about this? I am not keen to pay to get it fixed as I am very tight on cash being a recent graduate.Does Acer have any solutions to this, as I have found many threads from people with similar issues.

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RELEVANCY SCORE 60.8

Within the past month or two,  I started noticing an issue with the right hinge when trying to close the laptop.   About two weeks ago, the same issue started with the left hinge also.   It has now become a challenge trying to close the laptop.  It soulds like plastic is cracking/popping, and gets into a bind.   This is my home laptop, and has been very well cared for.  It has never been dropped or abused.   Any suggestions?

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RELEVANCY SCORE 60.8

I have the HP Envy 15-k016nr (G6U39UA#ABA) serial number is 5CD440149T, the right hinge is broken. HP has no parts list for the unit and the LCD hinge broke and cracked theback cover. I now need to replace them both and can not fine par tnumbers. The hinge design is very poorly designed and it seems that all these laptop have the same problem. Is there any way to get the part numbers so I can atleast fix mine so I can use it for school??

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RELEVANCY SCORE 60.8

My HP Envy 15 is less than two years old and has never been dropped or handled roughly, but the hinges started popping open from normal use a few months after the warranty expired.  Seeing as I am  a college student and unable to afford expensive repairs I had hoped it wouldn't get worse if treated delicately and have avoided moving the hinges as much as possible.  Unfortunately several months later, the left hinge has now completely detached from the casing, the metal inside has popped out and the hinge cover has fallen off the computer entirely leaving the wires inside the hinge exposed and the left side of the screen unattached to the base of the laptop. The right hinge is seperating as well and is splitting the side of the computer open.  It can't be closed without breaking the rest of the way and it won't stay open without being supported.  As it is, the computer is almost completely unusable and my only options are to get it repaired or replace it because I need a computer for college. It appears from this forum that this damage is the result of a very common manufacturing defect, so I'd like to know what my options are for resolving this issue.  Does anyone know what can be done about this? Thanks!

A:HP Envy Broken Hinges

@Caitlin3

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Forum.

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RELEVANCY SCORE 60.8

Hp envy m6 both hinges have unglued and broken. is replacement part free and shipped?

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RELEVANCY SCORE 60.8

Hello all.  Can I open a thread and discussion to see how many peoples Acer has broken lid hinges within the first 3 years? Please also let me know which model this happened to, this would be useful to see if there is an inherent design or process fault. Thanks

A:Broken laptop lid hinges

Hi there, I am having an issue with my laptop near the hinge.I have an Acer Travelmate P253-MG, the laptop was bought in July 2013. Around the December 2014/Jan 2015 (if I remember correctly) whenever I opened or closed the lid, it would jolt into place with a loud crack. Although concerning it was not causing any issues with the laptop. However screws started to fall out, I always kept them and put them back in though, but they made little difference. Eventually in the back left corner, between the hinge and the charger area, the laptop has begun to pull away from itself. It is so bad now that I am having trouble using the power button as the gap is so wide. I have NEVER dropped the laptop or handled it roughly. It is only ensured for inside a house so I have taken exceptional care of it. What can be done about this? I am not keen to pay to get it fixed as I am very tight on cash being a recent graduate.Does Acer have any solutions to this, as I have found many threads from people with similar issues.

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RELEVANCY SCORE 60.4

Apart from waiting a lifetime for these parts to appear on ebay, can anyone suggest where I can purchase replacement hinges to attach my screen onto my laptop again as there is nothing wrong with the laptop in any other respect.

Thanks.

A:Broken screen hinges on Satellite Pro M30

Hi

Usually all compatible parts can be ordered from the Toshiba Authorized service partner in your country.
The guys should be able to provide the right hinges.

To find the right ASP please check this page:
http://eu.computers.toshiba-europe.com -> Support & Download -> Find an Authorized Service Provider

Cheers

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RELEVANCY SCORE 60.4

The hinges on my laptop have completely broken off of the base. I am an engineering student and use my laptop daily, but right now I have to use my laptop on a surface touching a wall because the wall is the only thing keeping the screen from falling off completely when in use. I've researched this issue and it seems pretty common for this model. Does HP offer any assistance with this issue? 

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RELEVANCY SCORE 60.4

My Dell Inspiron 5000 series is under warranty (extended) till Sept 2017. The accidental coverage was over by September 2016. I have been facing a cracking sound of the hinges for quite a long time. I have reported dell about the issue.
"The cover was tight and hard to open since the last service after my LCD screen was replaced for having white spots. Since I had to move to the United States for a year, it was not able to report the issue immediately. It has become too hard to open the cover and I presume it will break soon. If the hinges are broken, is it covered under warranty? I still have the extended warranty. It is important that I have to sue the laptop everyday"
and I received an answer:
"Sir, I would like to inform you that your system is not covered under Accidental Damage Warranty( Complete Cover). Your system is covered under the basic Hardware warranty which covers Hardware faults.Kindly confirm whether the system is currently in U.S or in India.However, as you have mentioned that the Lid(cover) has become too hard to open and can lead to breakage, there is an option to visit our Dell Authorized Service Center (if the system is in India) where the Technicians can check the system thoroughly and fix all the issues for you. Please find below the link for the details of all the Dell Authorized Service Centers in India :http://www.dell.com/support/home/in/en/indhs1/servicecenter"
Now the right hinge is broken. Since am current... Read more

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RELEVANCY SCORE 60.4

Is it possible to dismantle the lid of HP Pavilion dm4 and use external monitor instead. Cannot clse lid properly and with it open it puls .right away from the screen, causing the screen to go completely blank with black patches

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