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Dell xps 13 9360 issues

Q: Dell xps 13 9360 issues

Hi there,
I've recently purchased a dell xps 13 9360
I have had a few issues such as screen flicker every so often, maybe twice a day, however it doesn't affect me too much.
There was also slight coil whine, especially when using skype and intensive task, however I managed to remove that by turning off turbo boost in bios.
Just then the blue screen "your pc has run into a problem and needs to restart" and a very loud noise occured. I have attached the event log for when this occured, not sure if it helps.
I've only had the laptop for just less than a month and I really need it now so I can't and don't plan on returning it. Just wondering if anyone could suggest to me what to do, i.e. could I send it for maintenance in a few weeks time and they could thoroughly test the system?

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A: Dell xps 13 9360 issues

I'd suggest you first run the diagnostic tool to check hardware on the system by following the steps below:
1. Power off system
2. Power on system, quickly tap the F12 key continuously until you see Preparing one time boot menu in the top right corner of the screen. In the boot menu, stroll down to Diagnostic and then click it. After quick tests, click on Hard Drive, and then Thorough Test Mode. Report back any error code.

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I don't know if I am alone with this issue.... hopefully someone can help? 
My XPS 13 9360 will lose it's bluetooth connection when using the Microsoft Designer Mouse.  The bluetooth menu will also disappear from the control panel, however, the bluetooth information remains in Device Manager. 
I end up having to re-install the bluetooth drivers and it takes a few attempts for the bluetooth menu to re-appear.  I've switched all the bluetooth services on, checked the BIOS and everything looks OK. 
Please help :) 

A:Dell XPS 13 9360 Windows 10 Bluetooth Issues

j4mietMy XPS 13 9360 will lose it's bluetooth connection when using the Microsoft Designer Mouse.  The bluetooth menu will also disappear from the control panel, however, the bluetooth information remains in Device Manager
Could you let us know what version of Wi-Fi card you have?
If you open Device Manager and look at the Bluetooth device and its properties, there is an Events tab.  You might check that to see what might be happening.  If it is losing it drivers and having to reinstall over and over, it might show up.

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Hi!I've had some problems with my XPS 13 9360 recently where video freezes for a few seconds quite every now and then (every few minutes sometimes). This happens when i watch youtube or stream video from elsewhere aswell. A few times this happened, I saw an error message: "webGL encountered a problem"(this was on youtube) which basically crashed the video and I had to reload it. I solve the problem by exiting fullscreen and then refresh the site. I can sometimes watch for longer without any streaks if im lucky.I updated windows 10 a few days ago and I'm not exactly sure but I think the problem might have started to occur after that update. How can I solve this problem and where do I start to tackle the problem?Thanks in advance!

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After a few minutes, I have problems scrolling with the touchpad in Google Chrome. The bug is currently documented as Chromium bug 647038 ( https://bugs.chromium.org/p/chromium/issues/detail?id=647038 ).

I have Kaspersky as well. It is documented in the forums: https://forum.kaspersky.com/index.php?s=708b040eaa4b878bc02cd7da4fb2ca7c&showtopic=358864

May this be a touchpad driver bug? Anyone is experiencing the same?

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Hi All,
I received my brand new Kaby Lake powered Dell XPS 13 9360 a couple of weeks back and I have been suffering from wifi disconnect issues since then. The USB LAN connection works perfectly using the Dell USB C adapter.
I have tried all the standard troubleshooting steps:
1. BIOS and Killer 1535 Wireless Adapter Driver updated to latest version  (including uninstalling and reinstalling the wireless drivers)
2. Updated Windows 10 to the latest anniversary edition
3. Changed Power Saving settings on the Wireless Adapter using Powershell commands as there are no Power management options for the Killer Wireless adapter in Device Manager 
(Disable-NetAdapterPowerManagement -Name "Wi-Fi" -NoRestart)
After running the above command I get the status of the relevant power mgmt parameters as below (though not sure if its really effective)
DeviceSleepOnDisconnect : InactiveWakeOnMagicPacket : Disabled
 4. Installed the latest Intel PROSet/Wireless Software and Drivers for Windows 10
Even after running step 1 and then later step,2 the wifi connection used to disconnect after some time (especially when a large file was being downloaded or any high network usage activity). Running a speed test of my broadband connection is a sure way to disconnect from wifi. More importantly this disconnection used to crash the Access Point on my TP-Link WR841N router which caused all my other devices to lose network connection as well and required a Router restart.
... Read more

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I have the Dell XPS 13 9360 and have been using the Dell USB type-C adapter to connect to wired Ethernet network. I have a problem when waking up the laptop from suspend. VGA and USB on the adapter continue to work well after wake from suspend but the Wired Network functionality of the adapter is not recognized.
Note that if I unplug and replug the adapter it is recognised correctly.
The adapter is using the driver r8152 for wired networking, I am using Linux Mint 18.1 (Ubuntu 16.04 based) and kernel
Besides this I think almost everything works perfect with the laptop
I am also attaching the content of dmesg after I wake up from sleep:
[16815.124956] ACPI : EC: EC stopped [16815.124958] PM: Saving platform NVS memory [16815.125016] Disabling non-boot CPUs ... [16815.126260] Broke affinity for irq 276 [16815.128484] smpboot: CPU 1 is now offline [16815.146729] Broke affinity for irq 122 [16815.146806] Broke affinity for irq 276 [16815.146817] Broke affinity for irq 277 [16815.147934] smpboot: CPU 2 is now offline [16815.174307] Broke affinity for irq 1 [16815.174317] Broke affinity for irq 8 [16815.174325] Broke affinity for irq 9 [16815.174334] Broke affinity for irq 12 [16815.174342] Broke affinity for irq 14 [16815.174351] Broke affinity for irq 16 [16815.174359] Broke affinity for irq 17 [16815.174370] Broke affinity for irq 51 [16815.174383] Broke affinity for irq 122 [16815.174434] Broke affinity for irq 276 [16815.174443] Broke affinity for irq 277 [16815.... Read more

A:Dell XPS 13 9360 USB ethernet (Dell adapter) not recognised after wake from suspend

Hi mitos1os,Thanks for posting.Here is some information you may find helpful:http://dell.to/2k7yXox

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So there are couple of problems i am experiencing:
1) slow start up
2) when i pauze a video and hit play again, there is a 2-3 second lag of no audio
3) slow SSD benchmark
I recently posted a topic about the slow SSD and i already bought a new dell since then. This time however its an i7 instead of i5 and its also a different brand of hard drive.. Yet i am experiencing the same problem.. so this cant be hardware related then right.
And can all these problems have to do with the same issue? something that makes the SSD perform poorly?

4) simultaneous use of ,microphone and keyboard/mouse doesnt work??
its not normal right? that so many things are wrong? 

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Hello guys, I have a problem with my XPS regarding the power button..it turns on only after several tries..it is frustrating, sometimes i have to try for a few minutes. The led of the power button stays on a few seconds, then it goes off, the keyboard light is off, it won't boot. It doesn't matter if the AC power is connected. Thanks

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Hi all,
I had just bought a Dell XPS 13 9360 from the local Dell Direct Store running Windows 10 (64-bit) a few months ago. 
Recently, it has been rather problematic, with occasional flickering screen and unexpected shutdown errors. For the flickering screen part, it seems it is a common problem for many Dell XPSes but solutions given did not solve my problem.
What I am more concerned about is the unexpected shutdown. 
Under Dell SupportAssist desktop app, application errors regarding DropboxOEM.exe are shown, as well as unexpected shutdown errors. When I entered BIOS from one-time boot menu, the shutdown error seems to be ASF2 Force Off. The computer passed all diagnostic tests and the problems lingered, strangely.

Here are the 2 recurring application errors taken from SupportAssist System Events:

Error #1
Error #2
Does anyone know how to fix these application errors, the ASF2 force off error, and possibly the flickering screen? Thanks in advance.

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Hi. I received my laptop yesterday and it was working fine all day yesterday. At night, I put it on Hibernate to turn it off.
But then when I tried to start the laptop today morning, it just refuses to start. I press the Power button, the Power button light comes up for a few seconds and then turns off. The screen remains black throughout, I cant even see the Dell Logo on the screen or try to access the menu settings by pressing F2 or F12. This same issue occurs while trying on battery (which is 100% charged, as per the battery indicator) or while on AC Power.
Please assist. Thank you.

A:Dell XPS 9360 not starting

My 9365 has done that a couple of times when plugged.  I just needed to remove the external power and it booted normally.
Since you say it happens when unplugged, perhaps it only works if plugged in before hitting the power button, then removing the external power..
Above all, be patient and give it time to react.

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I want to upgrade the stock 128 GB SSD to a 250GB Samsung Evo 960 PCIe NVMe SSD? Is it possible? Has anyone else done this and was able to get full speeds of the SSD without any issues?

A:Can the Dell XPS 13 9360 SSD be upgraded ?

The 128G drive is SATA -- the larger capacity ones are NVMe.  Yes, you can upgrade the drive to the Evo version.  You do NOT want the Pro version for a notebook like this -- it uses too much power and will produce too much heat as a result.  There's also no point in a high-performance Pro version, as the system isn't designed with 4-lane PCIe access for the NVMe drive (for that you need a large mobile workstation or gaming portable, or a desktop system).

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My new dell xps 13 i recently bought is  too much overheating while charging and sometimes even while on normal battery usage. what should be done ?

A:Dell xps 13 9360 overheating

I'm assuming windows 10 is on the system.....
I'd suggest you update the System Setup(BIOS). Please click on link below to safety install latest BIOS version.
Update System Setup (BIOS) for a Dell Computer ... - YouTube
After installing latest BIOS version, I suggest installing Chipset drivers as well. To check if any other drivers needs to be install, run the Guide Me option in your Dell Product Support page. It will automatically detect drivers updates for your system. Please follow instructions to run Guide Me option in link below.
How to Find Drivers and Update Them (Official Dell Tech ...

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Hi, I have some issues with Maxxaudio Pro and the sound of the speaker. I think the drivers may have broken something or just the sound is little distorted and not clear.

1. there is not preset available in maxxaudio pro, only a default/flat one (also the EQ bars do not work if I changing them, no diferent in audio output). Please see the attachment. Is this normal? I found some MaxxStereo, MaxxBass bass...etc presets that I cannot found in my MAxxaudio Pro.
2. The sound settings in windows, the enhancements tab is missing and no effect can be applied. Please see the attachment. Is this normal?
3. in device manager I notice there is not driver available for Intel High Definition driver. I tried to update the driver in windows but shows me a message that windows cannot found any driver. Please see the attachment file as well.
I tried everything, uninstalled and reinstall new drivers from realtek and dell websites with no luck. I have windows 10 Pro with the lastest windows updates installed.

Could you please help me with this issues? Thanks in advance

A:Many audio issues with xps 13 9360

The Intel HD audio comes from the display driver for HDMI.  In the Sound devices you should see the Realtek device.
Make sure and have the latest drivers from Dell.  The Maxx audio preset should allow you to save a new version after you have made some change.  It may want you to save the preset before you can hear a difference but I think I have seen it behave both ways, during and after saving.
My system is showing 24 bit audio, so you might check yours to see if that is available.
Make sure there are no enhancements enabled on the Speaker icon settings since they may add to the ones from Maxx.
If you have more problems, I will be on my other system to check you attachments.

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I recently bought an XPS 13 and I'm experiencing a lot of heat for some reason. Since it is new, I doubt it's a problem due to dust blocking the air intakes. At idle, it runs at around 40C which is 15-20C above ambient, and right after boot up, on low loads (30%), the temperature reaches up to 101C which is definitely not ideal. Watching YouTube can also bump it up to 99C.

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I just received the XPS 13 9360 today and already the trackpad is irking me. I have tried a couple of laptops now, and this is my last hope before going back to a MacBook Pro. My usual has been OSX for my laptop and Windows for my Desktop. I was trying to do something different since the last two MBPs have been junk, but now I am beginning to reevaluate my opinion of the latest Macs
Hopefully you all can help me :)

I am accidentally moving the mouse while typing, the cause is clear and I can live with that. The issues I am having are with the gestures.
while two finger scrolling, sometimes it will zoom in or out to a point where the window is just a little square
while two finger scrolling, sometimes it will click
edit: it is starting to lock up on me

When logging into the forum, where a username already saved. JKTTRA... the saved password was mine though. I am toying with the idea that this computer is preowned
I am also having an issue with the scroll speed. It is so slow. Anyone familiar with Macs trackpad scrolling, I want to be scroll with that kind of speed in any program. (firefox, chrome, edge, etc). hate going through google results 2 links per swipe. 

A:XPS 13 9360 trackpad issues

All I might bring up is different utilities may interpret the gestures in different ways.  In some utilities, such as a weather map, I may be able to scroll he map around.  In others the same gesture will zoom.\
I have not as yet done this, but make sure you are aware of the normal gestures and what they should do and then compare that to what might be happening in a particular situation.  You might also look at adjusting the touch sensitivity.

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I would like to install Win7 on a XPS 13 9360 (no Win10 due to company policies), but it seems like a I'm heading into a road of torment. I see some people have partly succeeded with downgrading the XPS 13 9650, do anyone have some tips and tricks for downgrading the 9360?

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I bought Dell XPS 13 9360 in US couple of months back. Now I am in India and my Laptop is not working. It is just displaying Black screen but keyboard back light are working fine.
Can I avail product replacement after warranty transfer? 

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Bought a XPS 13 9360 very recently, great laptop, great quality, if only it was not rebooting at random moments.
It happens at the most random times, one to three times a day and I don't see anything that can cause it. I tried updating all the drivers, but that didn't seem to be the problem. Hope Dell will get us a fix soon, as it is a brand new Laptop, and I've found other people in online discussions who have the same issue (without any help). It's no fun to buy a beautiful new laptop which reboots every day twice...
Refunding or changing it is not really an option as it would take a few days and I need it to study on it as it might take a few days before I get a new one...
Anyone any other ideas that may help?

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I purchased a XPS 13 9360 on 27/11/2017 from Dell UK and received the delivery a day later on 28/11/2017. Since then, the laptop has randomly restarted several times, taking me to the recovery screen with the message 'it looks like Windows didn't load correctly'. At first, I thought it would go away when I updated to BIOS 2.3.1 and latest drivers, but it didn't. Then I opted to reset Windows 10, but today I suffered the issue again.
Does anybody know how to fix this? I have lost important work due to the random reboots.

A:Dell XPS 13 9360 - random reboots

Just to add to the opening post - I have noticed in the BIOS events log that the reboots coincide with ASF2 force offs.

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Greetings everyone.
For approximately one month I have experienced problems with the touchpad of my laptop.
I randomly get a Code 10 in the I2C HID Device (a request for the HID descriptor failed). It renders the touchpad unusable or sometimes it just limits its functionality (like scrolling with two fingers and other gestures). I have already tried all available versions of the Intel Serial IO Driver and made a hard reset of the computer with no success. 
At the present time all drivers have been updated and Windows 10 is in its build 16299.19.
Could it be a hardware issue? Thank you very much in advance.

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Hi there, I am having slight problems with the new laptop I purchased on Thursday 8.12.2016. Basically, it has not yet been registered on dell's system, meaning my manufacturer warranty is not active. I have tried to check the warranty status of the laptop so many times on the website but whenever I enter the service tag I get the following message: "There's no match for that Service Tag, Express Service code, or Serial Number. Please try again or browse for your product. New devices may need 48 hours to register on our site." Additionally, I have called dell's support team, and they said that without my machine being registered, they cannot do much, and I should keep on waiting. As you may notice the 48 hours have passed. I really don't understand how this whole registration works without me doing anything, and I am not sure if this is a hardware/software issue so I will be really thankful if you could help me out.

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Just got a brand new XPS [9360] right out of the box. I noticed the backlight on the N and M keys are brighter than the rest of the keys. I played around with F10 function to adjust keyboard brightness, but it is the same throughout. I went into Windows Mobility Center and there was no settings listed for the keyboard. Did I just receive a bad keyboard?

A:Dell XPS 13 [9360] Keyboard Backlight

Please click on link below, hopefully it will be a help to you.

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I had an issue with Wi-Fi dropping every few minutes on a particular network. In my case this was Virgin Media Hub 3.0 in the UK. To identify why this was happening I went into the event log (Start -> Run -> eventvwr.msc) and then into “Applications and Services Log” > “Microsoft” > “Windows” > “WLAN-AutoConfig”.
In here I could see a loop which relates to the networking issues;
Wireless security stopped.
WLAN AutoConfig service has successfully disconnected from a wireless network.
WLAN AutoConfig service started a connection to a wireless network.
Wireless network association started.
The issue appeared to be a recent update to the drivers and so I tried some new drivers from the Killer Networking website.
I used the Driver Only versions and this seemed (so far!) to have done the trick.
Thought I’d share in case anyone else has a similar issue and get it indexed by Google

A:Dell XPS 13 9360 Wifi keeps dropping

Outdated drivers can indeed cause issues such as these. However, I wanted to mention that the latest Killer Control Center download - killernetworking.com/.../killer-control-center-x64 - also contains the latest drivers. They all install with the same package - there is no need to install drivers separately, and the Killer Control Center can significantly speed up any latency sensitive task, from gaming to browsing, so it's definitely worth using!
-- Anthony with Killer Networking

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I received my Dell XPS 13 9360, I7 processor with 16GB of ram, and i did what i usually do with a new laptop = in order to get rid of all the bloatware, i remove everything  (including the recovery partition), and reinstall the OS with the drivers from the vendor, if needed.

The thing is the CPU shows as speed ranging from 2.7ghz to 2.9ghz (it should be 3.5ghz) and i only have a single power plan (balanced), with very little options to set. I tried installing all the utilities and drivers found in the windows 10 x64 bit section, and to download the recovery image (which it turns out to be a clean windows installation iso, not even wifi drivers included)

Any ideas where to get the required remaining applications/drivers? (in computer management i don't have any devices missing drivers)

Thank you,
Cosmin Cucu

A:Dell XPS 13 9360 recovery image

Thank you for writing to us!
We would suggest you to download the " Dell Digital Delivery".The link below will give you all the information that you would require.
Kindly private message the service tag and email address.

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Hello everybody!I bought an Ultrabook Dell XPS 13 9360On the laptop does not work touchpad, on the forum wrote that helps to replace the motherboard! Is there really no other way to bring the touchpad driver to works?
In the "Device Manager" section, the touchpad has an error (10), it can not start!
Diagnosis of the device does not detect errors...
Thanks for help!

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I received a new DELL XPS 13 9360 with Win 10 for my Sales Dept. Unfortunately when I try to connect to any WiFi network I get a blue screen with this message IRQL_UNEXPECTED_VALUE. All drivers are up to date and there is no additional software installed. When I have it connected on LAN (dock station WD15) I can connect to WiFi but when I unplug laptop from docking station and it switch to WiFi there is the same story with blue screen. Any idea how to fix this issue? Thank you in advance.  

A:DELL XPS 13 9360 - WiFi problems

If it is doing a real Blue Screen, it may show a driver on the bottom of the text.  If it does, let us know what it is.
When the Creator's build was installed on my 9365, it started Blue Screening for Netwtw04.sys.  It stopped for me after some upgrades.  If your system is new you may be going through that same situation.

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I have read that this issue is already well known and I have tried to implement the solution suggested by Abraham in  but withouth any success. The cursor keeps jumping completely randomly when I am writing (not even using it) or using the mouse. The output of xinput is 
? Virtual core pointer id=2 [master pointer (3)]? ? Virtual core XTEST pointer id=4 [slave pointer (2)]? ? ELAN Touchscreen id=10 [slave pointer (2)]? ? DLL075B:01 06CB:76AF Touchpad id=12 [slave pointer (2)]? ? SynPS/2 Synaptics TouchPad id=16 [slave pointer (2)]? Virtual core keyboard id=3 [master keyboard (2)] ? Virtual core XTEST keyboard id=5 [slave keyboard (3)] ? Power Button id=6 [slave keyboard (3)] ? Video Bus id=7 [slave keyboard (3)] ? Power Button id=8 [slave keyboard (3)] ? Sleep Button id=9 [slave keyboard (3)] ? Integrated_Webcam_HD id=11 [slave keyboard (3)] ? Intel Virtual Button driver id=13 [slave keyboard (3)] ? Intel HID events id=14 [slave keyboard (3)] ? AT Translated Set 2 keyboard id=15 [slave keyboard (3)] ? Dell WMI hotkeys id=17 [slave keyboard (3)]
so somehow it still sees the mouse device twice, but I was not able to deactivate one of them.

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Hello All,
I have a Dell XPX 13 9360 laptop with a WD15 dock that I want to use two Dell 2316M monitors.
The dock connects up to the laptop fine - I am getting ethernet, USB and power from the dock via the Thunderbolt port. But, I am getting no video output from it. The laptop does not recognize that there are additional displays connected. The monitors are on the correct input and the monitors work on their own respectively (tested by connecting to another machine).
I have tried installing the drivers from Dell (Thunderbolt, ASMedia USB, Intel Graphics, etc.), but nothing makes it work. I attempted to install the Firmware, but it fails.
The laptop is Windows 10 Pro.
Does anyone have any suggestions to make this work?

A:Dell WD15 w/XPS 13 9360 - No Video

Hmm, video is typically the easiest thing to get working because the USB-C port just has a DisplayPort output wired to it, so there are no special dock drivers to make that work.  In terms of the firmware update that failed, if you're referring to the WD15 firmware I'm linking below, what's the exact failure error?  That firmware update involves restarting your PC and having it update the firmware while it boots, and it would be a good thing to get working because one of the listed fixes pertains to the DisplayPort MST hub that controls the video outputs.  Link: www.dell.com/.../driversdetails.

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Hi I have just bought a XPS 13 build 9360 and a UP2715K monitor, I can get it to work at 4K but not 5K, I am using the thunderbolt connection and I have an adapter for this to 2 DP ports

Anyone any help

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Is there any solution for the problem with running cooling fan? Starts running even on low usage? Seems to become a more frequent problem than in the last 2 weeks. Laptop runs on bios 2.3.1

A:Dell XPS 13 9360 8th gen 16GB-512Gb

Hi swm_1960,
Thanks for posting.
Apologies that your computer is not working as expected.
It would appear from the resources I have that this is a normal occurrence and is not a fault.  With smaller computer designs and smaller components, a lot of heat is generated and needs to be dissipated to keep things cool.
If you feel that this is excessive and not working as intended, please contact Tech Support for additional troubleshooting and a possible resolution.
You can contact Tech Support at 1-800-624-9896  or 1-800-288-4410, or you can initiate a chat session http://dell.to/2v4snVm

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I've just got my brand new 9360 to replace soon my 9550. I'm yet a bit concerned as I'm experiencing boot/restart issues... :(
The problem is that the device freezes frequently when booting up - exactly the moment Dell's logo appears on the screen. It's super-easy to make it run again - it's enough to press the power button to put it into sleep mode and then press the power button again to wake it up. Then it boots properly.
However you can imagine it's annoying and frustrating and - at least in my case - it generates some concerns whether updates requiring a restart (it applies to the fresh Windows install as well!) will be applied properly.
I have the latest BIOS (1.3.5) installed and I haven't changed almost any options - the only ones I changes were - disabling touchscreen and switching from RAID to AHCI option (I'm just using one drive and don't intend to set up any matrix).

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Hello, just a few hours ago I got a new update from Intel drivers ( Intel Chipset driver and Intel Management Engine Components ). So, I downloaded both of the drivers and install it. However, the drivers keep showing up on Dell Command update. I even try to download the drivers from the website and installing it over and over again but still keep popping up. Any idea how to fix this? Thanks

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Since the day of purchase I have noticed some issues with my wifi and internet speeds on battery.
There is a clear difference between the download speeds when connected to the charger. The moment I unplug the adapter the download speeds decrease dramatically.
Only two power plans are available to me Dell and Balanced. Then I tried creating my own power plans, but the advanced power plans setting does not show a button to increase wifi performance.
I also downloaded Dell Command Battery Planner... still the download speeds remain the same.
I checked online for solutions and could not find any.
Would you be able to help me?
Thank you in advance,

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I went to turn my laptop on and it came up with the message no bootable devices found. I did a reset to default settings but nothing changed. Can you please assist.

A:Dell xps 9360 no bootable devices found

Dell diagnostics time - F12 at powerup.

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I've purchased a Dell XPS 13 9360 and I've had problems with the video flickering.  It happens about every 5-10 minutes for about 5 seconds.
I've spent probably 30-40 hours trying to resolve the issue and I'm pretty fed up with it over the last 2-3 months.  I didn't notice it enough to decide ultimately to get my money back but it is too late.

I've run the diagnostic tool, and it apparently failed.  A technician was sent to my house to replace a part of the computer not related to video, and the part was refurbished.  I declined opening the device up and wanted to get my money back.  Apparently this test always fails unless the computer is plugged in apparently.  I found this out after the technician left...good I didn't let him replace a non-related part!
I've realized my 30 day return window has passed.  Gulp! That's after spending a few hours here and there trying to resolve the issue. Now I have a machine with an issue that is going to take plenty of hours to diagnose.
I've updated the BIOS, updated the Video drivers, to no avail.  I've now engaged Dell Chat support, who has stepped me through the entire process of doing this all over again.
At this point, I've asked for an escalation.  Normally this has been easy in the past, but I'm being forced to step through a repeat of the troubleshooting process which I've already accomplished
At the end of the day, I'm serious... Read more

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After seeing some youtube video, I realised that my 9360 may had a problem. When I boot, there is 2 dell post. My boot time is quite bad, it's about 25 seconds.
I have windows fastboot enable.

Here a video of demonstration of my boot: 

I will provide any information, just ask me.


A:XPS 13 9360 SLOW BOOT: two dell post

Is McAfee Live Safe installed?

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My Dell XPS13 is now showing "Battery Not Detected" in mouseover of the battery icon. Removing the powercable removes power from the laptop. It was working until today and the device is only 2 months old.
Both the Microsoft AC Adapter driver and the Microsoft-ACPI Battery driver is up to date.  I cannot update the BIOS as no battery is detected but when I check the BIOS it says that the 45W AC adapter is connected.
When I run diagnostics I get the following message at Step 5 (Running Your Tests) "We are unable to find the selected device. The device driver for your selected diagnostic is either not installed or installed incorrectly. Please ensure your device is enabled through your device manager or go to Drivers and Downloads to install the latest driver."
Any software suggestions please? I spend a lot of time on trains so only having a laptop that works when plugged into the mains is the equivalent of having a desktop.

A:Dell XPS13 9360 Battery Not Detected

The battery has failed - if you're under warranty, call Dell for a battery replacement.  If you're out of warranty, you can get a repair quote from Dell - or take the system to the shop of your choice to have the battery replaced -- or order a battery and replace it yourself (it's not that difficult to replace, though you'll need a Torx driver to do the job).

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Got my XPS 13 9360 today & noticed odd USB behaviour, namely that the 2 ports are behaving very differently. Dell tech support can't find a solution so whilst they work on it I'm curious if anyone else has this. Odd behaviour as follows:
1) Trying to create recovery media with 16GB flash drive - when plugged into right hand USB the recovery creator says "drive must be at least 16GB" & NEXT button is greyed out. If I try again & de-select 'back up system files to recovery drive" I get a similar message but saying "drive must be at least 512MB" & again the NEXT button is greyed out.
(I appreciate that a 16GB drive only has 14.8GB useable capacity but the 2nd option only needs 512MB!)
When plugged into left hand port, recovery creator detects the same 16GB no problem & NEXT button is available to start creating recovery media.
2) When USB flash drive & a Sandisk Extreme 500GB is connected to righ hand port, there is no Autoplay pop up. But when plugged into left hand port, AutoPlay pop up appears & makes usual noise.
3) There is no 'safely remove USB' icon in task bar when either drive is plugged into right hand port, but when plugged into left hand port, the icon is there.
For both ports though, USB drive is shown in 'My PC' & able to read/write files.
Any thoughts really appreciated! Thanks :)

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I recently purchased a Dell XPS 13 9360. Whenever I put my laptop to sleep, the fingerprint scanner fails to start/recognize and I cannot login using Windows Hello. I am forced to enter using my PIN or Password.
I have installed latest drivers and have tried other things as said on the internet such as going to Device Manager -> Biometric devices -> Properties -> Power Management tab -> uncheck Allow the computer to turn off this device to save power. Well, this does not solve the issue for me! 
Anyone facing the same issue?

A:Windows Hello in Dell XPS 13 9360 not working after sleep.

If your online connection (WiFi) is going to sleep while in hibernate, Windows Hello will not work. So you need to set your WiFi to not enter sleep mode when the operating system enters sleep.* Press Windows Key + R* Type devmgmt.msc* Click OK* Open Network adapters* Right click the Wireless device* Click Properties* Click Power Management tab* Remove all checks* Click OK* Close the Device Manager* Restart the computer* Enter sleep mode and see if Windows Hello now functions

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Hi Guys,
I have bouhgt new DELL XPS 13 9360 few weeks ago. Worked perfectly, until some Windows and/or Dell Update. My TouchPad stopped working.
In device manager I can see that I2C HID device can't start (ERROR CODE 10).
The external mouse is working fine.
Sometimes helps to stop the I2C HID device, remove external mouse, than run Hardware Problem Solving and 1 from 10 times it ends with fixing the driver for I2C HID and it works for a while. Than it crashes again.
I believe it's some kind of driver issue.
Can you help me please?

A:Touchpad stopped working - DELL XPS 13 (9360)

You can click the link below to download the Windows 10 Touchpad drivers as well as updating your Bios to the latest version.
XPS 9360 Drivers, Downloads and Manuals
"This device cannot start" Code 10 error in Device Manager in Window

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I am planning on buying the dell xps 13 9360 (Kaby lake) FHD. I've heard that the dell xps 13 has an adaptive brightness issue that persists for many user and Its seems that Dell has provided a fix for the QHD version of the laptop but the fix for the FHD. Or has the issue been completely fixed on the dell xps 9360 FHD? Thanks.

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I want to buy xps 9360,but worried this issue.....
It really can fix the issue????


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I am running Dell XPS 13 9360 with i5 and FHD display, the latest Win10 Home and the newest bios. 
My idle temps range between 50-55 Celsius and working temps are up to 90-95 Celsius (flat solid desk under).
This started like two weeks ago. 
These temps are too high and the notebook becomes very uncomfortable to work with even when idle.
Do you get similiar temps?
BTW my second issue is absolutely not working sleep, not going into sleep, still processing, only display goes dark.
I am satisfied with this notebook, but those problems are too serious for the price.

A:[Dell XPS 13 9360] High idle temperature

Thank you for your message.Are you using any 3rd party application to check the temperature?Run a hardware diagnostic by following this link http://bit.ly/2fJuGXBShare an image of the temperature screen in bios.Please click on my Dell username & share the service tag along with the registered name & email address. 

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Have just recently bought an XPS 13 9360 model ( Intel i5, 8gb memory, 256 SSD, Kaby Lake).
Need some advice before ordering some new bits & pieces.
Need to achieve 2 things:
1) link up to an larger external monitor
2) Copy a larger number of music CDs  into ITunes folder/ watch DVDs on laptop
3) Link to and store data on an external HDD
Could someone please advise on suitable accessories to achieve these.
Already have a 19" monitor. Do I just need a USB C to HDMI cable? Do I need any other adaptor?
What external optical drive works specifically with the XPS 13 9360? Do the USB ports have enough power output to run a single USB cables optical drive eg. The Dell DW 316
or is there a model that users have found works well with the 9360.
Finally can anyone recommend the best sort of cable to use for linking to and storing data on an external HDD? Can I just use a standard USB cable or is it better with a different type.
Apologies for the basic questions, but I am a bit of a technophobe and have struggled to find the correct answers on the web.
Any help would be much appreciated.

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I have my XPS 13 9360 for about half a year now (since November last year), but now the touchpad is starting to act up. I'm experiencing the following issues:
- From time to time it suddenly thinks I'm scrolling, even with a single finger on the touchpad, this is "unlocked" by left clicking the touchpad, but that often only works for a few seconds to minutes.
- Tap clicking is not registered anymore, almost always paired with the above issue.
I'm running Linux (Fedora 25, kernel 4.9.11 at the time of writing) since the beginning since I need it for my work.
I've ran the diagnostic accessed through F12, which found no error. I'm fairly positive at this point that it is a hardware issue, since it often happens when the laptop is under heavy load (though also during regular use) and a tiny bit of mechanical pressure on the laptop casing above the center of the touchpad fixes it.
The reason I'm trying the forums is because when I try to enter a support ticket it wants me to execute the Dell Diagnostic program, which I cannot do since I'm on linux, but I also cannot continue before doing that or having diagnostic data.
As I said above, at this point it seems like a hardware issue to me, but I'm open to suggestions.

P.S. I'm from the Netherlands, but I couldn't find a Dutch forum so here I am.

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Hi guys, I hope someone can help me out here. 
I've just purchased a new XPS 13 and it's great except for one issue - hibernation is happening too quickly from sleep. 
I've already tried all the power management settings to no avail.
I have set my "hibernate after" setting to 720 minutes. But even after 30 minutes of sleeping, the laptop will automatically go into hibernation mode. 
Is there something overriding my "hibernate after" settings? 
I have also switched off the Cortana override in power settings:

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