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Ideapad z360 touchpad issues / drivers

Q: Ideapad z360 touchpad issues / drivers

Hi! I have an Idepad Z360 running on Windows 10.Are there any working touchpad drivers? Im not sure .. is it ALPS or Synaptics .. found different informations on the web. Win10 installed a normal "PS2 Mouse" driver .. so no scrolling or multi guestures work .. I looked about 1h for drivers now .. but i think no Win10 drivers für the Z360 exist .. any idea how i get my touchpad working? thx & BR

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RELEVANCY SCORE 200
Preferred Solution: Ideapad z360 touchpad issues / drivers

I recommend downloading and running DAP. It can help sort out any driver and firmware related issues on your system

It's worked out well for many of us in the past.

You can download it direct from this link http://downloaddap.org. (This link will open the download page of DAP so you can save a copy to your computer.)

RELEVANCY SCORE 71.2

I got this laptop about a year and a half back and have had more issues with it than my ancient Dell Inspiron laptop had in 7 years!!First issue and I think this is pretty well know: the fan never stops running. In fact I had it replaced last year (while I was stil under warranty) because it had stopped running altogether.I bring this up again because I am not sure I understood what the rememdy for this problem is.Second: random hangs, especially when I am watching something. This is a huge problem.......the computer will freeze all of a sudden and the fan wil start spinning at max speed and I have no choice but to do a force shut down. I have lost track of the number of times I have done this (about a 100 for sure, if not more).I sent my laptop to Lenovo (as usual) and they replaced my HDD, but that did not help at all. The problem is sort of random, though tends to happen more often when I am working with media (I think). It has also happended when I tried to shut down my computer.I am really hoping that I can solve these issues. Is that possible, or do I need to dump this laptop and go for something else? I hope not.I would really appreciate your help.Thanks and regards.

A:Ideapad Z360-Fan issue and random hangs

Hi, well the freezing and hanging could be due to a number of things, Obvious assumption would be that of overheating. Have you had it cleaned of dust and  accumulated fluff at all ? What have you done so far to troubleshoot the problem? ?s your OS W.7,if so have you tried its troubleshooters, they are very good. ?t may even be Malware you know, After you answer my questions we'll see what we can do.

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RELEVANCY SCORE 71.2

Hi, is Samsung 850 EVO SSD compatible with Lenovo Ideapad Z360? I'm planning to this SSD but not sure if it will work on my laptop. 

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RELEVANCY SCORE 65.6

Hello, I recently bought the ideapad 720s 15 inch, and I've been having a pretty bad experience with the touchpad. I've been looking everywhere for touchpad drivers to update but I haven't had any luck finding some.  Would anyone happen to have a fix for the touchpad issues?

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RELEVANCY SCORE 55.2

il mio pc lenovo ideapad 110 da ieri pomeriggio mi sta creando problemi. in particolare il touchpad è del tutto ineìsensibile così come i tasti al di sotto, senza che vi sia stata alcuna caduta o utilizzo particolare. Sapete come posso fare per risolvere il problema prima di mandarlo in assistenza?
Grazie
 
Google translated.......
 
my pc lenovo ideapad 110 since yesterday afternoon is causing problems. in particular, the touchpad is completely ine sensitive as well as the keys below, without any particular fall or use. Do you know how I can solve this problem before sending it for assistance?Thank you
 
 
Mod's Edit: Google translated for benefit of English readers. Since this is an English forum, please post in English as it will ensure a better response. Thanks!
 
Mod's Edit: Google tradotto a beneficio dei lettori inglesi.Poiché si tratta di un forum in inglese, si prega di inviare in inglese in quanto assicurerà una risposta migliore. Grazie!
 

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RELEVANCY SCORE 48.8

Could I plug a s/pdif coaxial into the DAT input from my soundcards s/pdif coaxial out?

The amp has an optical in toslink also but the onboard sound from my motherboard only has a s/pdif coaxial out. It's a digital amplifier even tho it's an old amp. It's in great condition and sounds just as good as it looks for it's age.
I think it would do a better job than the onboard sound if i passed it through to the amp to deal with.
Thanks.

A:My old pioneer A-Z360 amp has a DAT input.

Doesn't matter anymore i got a different motherboard in the end anyway.

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RELEVANCY SCORE 48.8

Hi,I try to upgrade Ram on my PC.I bought 1×8 gb ram 1600Mhz ddr3l and i get blue screen.Windows 7 ×64.Thanks 

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RELEVANCY SCORE 48.8

MY LENOVO Z360 NETWORK AND BLUETOOTH WAS OFF, I HAVE TRIED TO SWITCH ON THE NETWORK WITH THE BUTTON SWITCH STILL NO NETWORK, I CONNECTED IT WITH THE LAN CABLE STILL NO NETWORK PLEASE HELP ME WITH THE SOLUTION.
 
Moderator note: off-topic post moved to its own thread.  Subject edited to match content.  Was:  Re: Question and Problem about optimus in Lenovo z360
 

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RELEVANCY SCORE 48.4

I successfully installed windows 7 on this new machine but the touch pad is not working, actually it is not even recognized at all. I tried drivers for Elan and Synaptic from various sources but nothings seems to work. I would be grateful if informed about which exact driver do i need in order to make it work. Hoping for help. Thanks

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RELEVANCY SCORE 48.4

Hello, I purchased a Lenovo IdeaPad 310-151SK (non-touchscreen).  Other than an extremely awkward placement of the up arrow key and Shift key, I like it.  But there are two reoccuring problems which I can't solve, which may or may not be related. 1) Periodocally, the pointer gets a mind of its own...  it moves erratically, opens and closes windows (as if the buttons left/right buttons are being clicked), jumps around, barely (if at all) responses to motions on the touchpad.  But if I wait 15 to 60 seconds, everything returns to normal.  It's strange.  Waiting for a bit is the only solution.  This happens about once every two hours of usage, not enough to cause real problems, but enough to be annoying.  No apparent  correlation with system utilization, time since boot, etc. 2) Also periodically, the computer hangs.  I can move the mouse cursor, but that's it.  Clicking doesn't get a menu, even on the desktop. In fact, everything with the computer, except the cursor, 'pauses'/freezes for 20-30 seconds. Then it returns to normal.  No correlation with the event above either. I have tried updating drivers.  I have watched for some event that proceeds the two events.  Frustratingly, the latest driver, from Lenovo website, for the ELAN touchpad causes Win10 to bluescreen, so I have rolled back to previous driver (related/separate issue? why is that driver even posted on the Lenovo official webs... Read more

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RELEVANCY SCORE 48.4
A:Touchpad not working on ideapad 300. How do I fix ...

Hi there, Tom ?
 
Thank you for writing in to the Lenovo Forum - happy to have you here today.
 
Just found the same problem with my Ideapad 500. Touch pad completely non responsive.
Under start menu, settings, devices, mouse & touchpad, additional mouse options, elan tab. The elan touchpad settings were completely grayed out and unavailable.
 
So from there I went to the window search in the task bar and typed in "computer management? and opened the computer management desktop app. Under device manager selected mice and other pointing devices and then elan input device. In the elan properties window that opened I selected uninstall to uninstall the driver and in the next box that opened warning that the driver was about to be uninstalled l checked the delete driver and then OK.
Then restarted windows. In the process of restarting windows detected the elan touchpad as a new device and installed the driver in time for the login screen. So my elan touch pad is now working again.
 
I am assuming that the driver had been corrupted in the upgrade from Windows 8.1 to 10
 
Touchpad driver for windows 10
Touchpad driver for windows 8.1
 
Update us how it goes.
 
 
 
 
Regards,
 
Tap that kudos button if I helped  If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! 

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RELEVANCY SCORE 48.4

I recently purchased Lenovo ideapad 320 80XV with AMD Processor dual core. Windows 10 was not working on it.  system was crashing. so installed win7 64 bit. I am using Synaptics driver, but touchpad does not seem working. The error reads "This device is not working properly because Windows cannot load the drivers required for this device. (Code 31)". I am unable to fix it.Hardware ID is :ACPI\ELAN060C*ELAN060C Please help to get correct driver for it or troubleshoot.warm regardsRahul

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RELEVANCY SCORE 48.4

Hi! I've just bought ideapad 320-15isk1. My touchpad don't react on 2-finger tap (right - click button) (1,3,4 are ok)2. Combinations with button"Fn" doesn't works at all.  Help me please

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RELEVANCY SCORE 48.4

Hello everyone!I bought the IdeaPad 320-15IKB but the multitouch pad is not working, I can't scroll or zoom. Actually it is not even recognized at all. I want to know if my IdeaPad 320-15IKB  model  81BG00H3FG has the necessary hardware on it's Touchpad to provide these features as scrolling or zooming . I would be grateful for some help in order to make it work.   Thanks

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RELEVANCY SCORE 48.4

Greetings. I have a brand new Ideapad 320-15IAP laptop - actually two of them! One is just fine the other has a problem with the touchpad. Both have had Windows deleted and Ubuntu 16.04 LTS installed. One of the laptops has normal touchpad function except when trying to drag (pressing the left click and moving the cursor with the touchpad). Once the left click is pressed, the touchpad will not move the cursor. A USB mouse works normally on the malfunctioning laptop. Since the other identical laptop works fine and both were upgraded to Ubuntu in the same hour, and USB mouse works OK; it is clearly neither a driver issue nor an OS issue. But here are my questions: 1) how do I request service to repair this touchpad?2) preliminary checks suggest I would have to ship it to the USA, but can that be correct? Does Lenovo provide a shipping authorization?3) Since Lenovo support seems to be software-focused, how will the presence of Ubuntu OS affect my prognosis? I did not see any information with the laptop when I purchased it requiring that I retain Windows as my OS to retain warranty coverage - did I miss some small print somewhere? Thank you for your kind assistance!

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RELEVANCY SCORE 48.4

My Lenovo ideapad 320 (Windows 10 64 bit) touchpad notworking
 
Mod's Edit: Additional information added to Subject line for clarity of issue and moved post to its own thread in the proper forum.
 

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RELEVANCY SCORE 48.4

I just bought this laptop and I can't seem to enable touchpad scrolling? The touchpad itself is working, but there's no way to scroll. Everything I've found online says it was a problem with Windows 10, and you have to enable that setting under Mouse Properties in the ELAN tab, but when I go there, there's no device listed. Is there anything I can do to fix this?

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RELEVANCY SCORE 48

Today I just purchase brand new lenovo z360. I have some questions about optimus technology.
 
     1. How can I know whether optimus is in use or not? I saw from my friend labtop that also has optimus [ASUS]. it will have a field named "Auto-select" apart from "High-performance and Integrated" on the "Preferred graphics processor" field.
http://image.ohozaa.com/if/1018untitled.jpg
 
    2. From the above problem I have tried to updated Nvidia 310M driver by downloading the latest driver from nvidia website (http://www.nvidia.com/object/notebook-win7-winvista-64bit-258.96-whql-driver.html). After trying to install this driver, it shows the error message that this driver isn't compatible with my GPU. Will I have to wait a new driver from Lenovo only?
 
note from moderator: image(s) >50k converted to link(s).

A:Question and Problem about optimus in Lenovo z360

This is my friend's laptop configuration.
http://image.ohozaa.com/ix/1482553135412.jpg
 
 
note from moderator: image(s) >50k converted to link(s).

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RELEVANCY SCORE 48

Hello everyone,Some months ago a drink was spelled on my Ideapad 700-15ISK, after which the keyboard and touchpad have not been functioning properly. I left it at Lenovo's Support Center in Egypt for over two months to replace the uppercase/keyboard, after which they told the part (PartNo: 5CB0L03519) was not available or was no longer supplied by Lenovo. I even suggested installing whatever keyboard they could find (not necessarily Arabic/English keyboard), but no luck either. Could anyone refer me to where I can order such parts (kbd, touchpad,etc) online? Thanks for your help!

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RELEVANCY SCORE 48

Wow, I've not seen any laptop whatsoever in the last 10-20 years that lacked this crucial feature.  This is my first Lenova product and I can't help but wonder what other functionality they don't understand, do they even use their own products?  How is a scrolling feature optional to them?  What other corners did they cut that I'll only discover later?  This thing is going right back to the store. (bonus facepalms when they mark their threads on here "solved!" when the solution is "no, we didn't bother adding this very basic functionality that every other laptop on the planet has")

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RELEVANCY SCORE 48

I have jusfn t purchased an Ideapad Flex 4 and have spent a frustrating day dealing with Win 10 and installing apps and software. The last straw is the inability to turn off the touchpad when I have a mouse connected.  Fn+F6 does not turn off the touchpad and there's no option in the touchpad settings to disable it. I'm a Win 7 guy and am frustrated enough already that I'm about ready to return this thing and look for something else.  I've seen Yogas with Win 7 pro out there.  May be more to my liking 

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RELEVANCY SCORE 48

Hello there, I've bought this laptop ( Lenovo IdeaPad 300 ) about 2 or 3 months ago and I've had the same issue all the time. First, I met the PalmTracking [Elan] Issue which is configuring PalmTracking through Elan or Windows doesn't work until I have found a fix which is to uninstall the Elan Driver untill they update it but it lead to another issue which is it gets automatically reinstalled after a restart, so I need a fix that won't need me to do it repetitvely. And then my trackpad suddenly just started moving so fast and randomly clicked about 50 or 100 Clicks per second ( not the real, approx with my vision ) everytime I just touch the TouchPad. I don't know what caused this issue. Note: I bought a mouse so I can use the laptop in a better way and in playing games, but I still use the trackpad.Thanks for your time.   

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RELEVANCY SCORE 48

Three months ago I've bought new Ideapad 510s. From todays morning I have problems with touchpad. The touchpad has stopped working. Left key worked "normaly" - by presing it I could select icons on the deskopt; righ key run options menu but I couldnt move cursor normaly. In chrome touchpad is working as a scroll, and nothing else is happening. After reinstaling drivers and updating it situation is still the same. For now I have reinstaled drivers and I'm using touchpad withoud update and multitouch options. At the beginnig I thought that it's keyboard shortcut keys but now I have no idea where is a problem. Any help? Sorry for my english...

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RELEVANCY SCORE 48

Throught my use of my Ideapad, I have noticed that my touchpad starts to cut out at random times. I have had this computer for about two months and the trackpad has since stoped suupporting scrolling and multitouch gestures. I have tried reinstalling drivers to no avail. If someone knows a solution that would be amazing.Thanks,Jack

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RELEVANCY SCORE 48

So my Ideapad got delivered today. Happy with it until 3 hours into using it and instaling my pograms the touchpad just stopped working all together. I have tried unistalling and reinstalling the touchpad. I uninstalled and restarted the computer, stil nothing. The Elan pointing device had an error symbl on it for a while. The pointing device is enabled. I have tried a few suggestings I have found on the internet and none of them have worked. Has anyone else ad this issue and can you suggest a possible fix. This is a really annoying problem to have.

A:Ideapad 700 15" 15-ISK laptop touchpad problem

Update: I tried turning it off and holding the power button for 15 seconds, I read tht on this forum some where and the mouse now moves. However, the scroll function is not working.

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RELEVANCY SCORE 48

MODEL: Ideapad 110-151BR The touchpad seems erratic and jumps around and sometimes doesn't move as according to how I move my finger. Could somone please help Thank you

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RELEVANCY SCORE 48

Hello Lenovo Community!  I'm a proud owner of a Lenovo IdeaPad 700-15ISK. I like this laptop alot, even though I only got it a week ago. There is a problem, however. My touchpad is "jumping" at specific time intervals (approx. at a 3 second interval). The "lag" doesn't last more than 0.5 milliseconds, but it's really, really annoying. I tried uninstalling, reinstalling the Synaptics touchpad drivers (I use Windows 10). I tried the ones from Lenovo Support, then the generic ones. I also tried disabling PalmCheck. It didn't work. I tried disabling Realtek Audio Manager, as some people on these forums had a problem with the audio driver causing some kind of conflict, on other laptop models. But that did not work either. Then I installed Ubuntu, and the problem still persisted. I have this annoying touchpad problem even in boot menus! (like Windows/Ubuntu menus, before installing the OS).I opened up a program, which is incorporated into the Synaptics Driver on Windows, called MoodPad, which basically draws a line when you swipe your finger across the touchpad surface. I noticed there are gaps inbetween. I posted some photos to make things more clear. The intervals are fixed, no matter if you swipe the finger across or not. For instance, if you happen to swipe it 2 seconds after the previous "lag" had occured, the next one will occur after 1 second (there is a 3 second interval, as I said before), and so on. Here are the photos from MoodPad. The red circles rep... Read more

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RELEVANCY SCORE 48

Hello lenovo community.
 
I just got my new Lenovo Ideapad 710s-13sk yesterday.
 
I've used it for 2 days now, and it seems that the 2 finger scroll up and down triggers the 3 finger function from time to time?
 
So when i want to scroll, sometimes the task view shows up or everything minimizes depending on what direction i scroll of course.
 
Have anybody else experienced this and found a solution for it?
 
Best Regards,
Christian
 
Mod's Edit: System model added to the front of Subject line to improve visibility / clarity.
 

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RELEVANCY SCORE 48

Hello, I just bought an ideapad 320, my touchpad doesn't have a middle button and I couldn't find any equivalent so I can use a fast command to navigate through the environment of Autodesk Inventor, does anyone know how I can acess this command using only the touchpad, that'd be a similar question to AutoCad.

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RELEVANCY SCORE 48

I have jusfn t purchased an Ideapad Flex 4 and have spent a frustrating day dealing with Win 10 and installing apps and software. The last straw is the inability to turn off the touchpad when I have a mouse connected.  Fn+F6 does not turn off the touchpad and there's no option in the touchpad settings to disable it. I'm a Win 7 guy and am frustrated enough already that I'm about ready to return this thing and look for something else.  I've seen Yogas with Win 7 pro out there.  May be more to my liking 

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RELEVANCY SCORE 48

My laptop stopped working and I have started troubleshooting it today and have hit roadblock after roadblock trying to figure out what could be wrong.  When i turn the power on the power button turns on and the LEDS on the indicator bar at the bottom turn on but the screen turns off. I have tried to hard reset. I have removed the battery also to hard reset. Also has not worked. Tried connecting to the AC adapter after testing the AC adapted itself which is still measuring at 20V and the screen will flash white for a second when its plugged in without the battery. I checked the heat sink to make sure it was working and it si working fine. When I removed the fan though the thermal paste underneath was less than minimal and it fealt greasy. I don't think my CPU would have burnt up though because though becasue my system should have responded and triggered to shutdown. Everything is plugged in appropriately. All my memory is appropriately placed and nothing traumatic has happened to this laptop. Has not been dropped, stepped on, nothing.  I'm concerned maybe my motherboard shorted out but I feel liked that would be a little extreme. Do you have other suggestions for troubleshooting? I'm leaving it on the charger overnight before I mess with it again tomorrow! Thanks!

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RELEVANCY SCORE 48

Hi, I have an Ideapad Y430 that was purchased January this year. The problem I am facing is that the touchpad mouse goes crazy when I am sitting with the laptop at certain angles.Particularly, if I am lounging on a couch with the laptop sitting in my lap... The mouse pointer goes crazy and windows start opening up and I can see left and right click menus coming up on the screen even when I am not touching the mousepad on the laptop.I have no problems using USB mouse though.I was wondering if anyone here has faced a similar problem and if so, what is the solution.I have tried checking for updated drivers and even installing Windows 7 but it is the same problem no matter what and it is pretty frustrating. I will appreciate any help on the issue Thanks,Sunny

A:Help! Ideapad touchpad mouse goes crazy.

I think the case interferes with the mouse when you rest your hands on it. My Fujitso, Dell and Lenovo have the same problems. It is ok if I don't lean my hands on the case and just touch the keys. Maybe the have the same vendor making the mouse pad.

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RELEVANCY SCORE 48

I have ideapad 510s before my laptop has elan smart touchpad, i sent my laptop in tech support centere for fix display problem,, now display problem fixed,, but they change touchpad elan smart touchpad to synaptic touchpad ps2 and now not working  F6 key for enable disable touchpad and multitouch like two finger swipe, leftclick, zoom, three fingure minimize, taskbar.
Please help....sorry for bad english
 
 
Moderator comment: Model added to subject for clarity.

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RELEVANCY SCORE 48

i  bought my laptop ( ideapad320) yeasterday.... i have a problem with the touchpad ..... i've searched and all i found is that i should enable it from the elan tab in the mouse properties which i didnt find, then i tried to install the driver but i faild to find it for windows 8 which is my operating system what can i do to enable the touchpad
 
Mod's Edit: Additional information added to Subject line for clarity of issue.
 

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RELEVANCY SCORE 48

Yesterday I bought a new Lenovo ideapad 710s and already I'm experiencing difficulties with the touchpad. It occasionally just gets stuck for a few seconds, which is very frustrating, and also the touchpad scrolling doesn't work, even though I have enabled it in the mouse settings. I've also made sure the drivers are up to date, and the problems are still there. Does anyone know how to deal with these problems?

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RELEVANCY SCORE 48

The touchpad is super senstive to any light touch.If I'm scrolling down with two fingers it responds to asingle touch while scrolling down. for example, if I'm browsing youtube and I scrolled down the touchpad opens any video when scrolling down.I've searched for that and they told me that it can be solved by setting pulm tracking to the least value. but it seems that I cannot modify palm tracking. also I went through the registery and set pulm tracking to zero but still the same problem. it is super senstive to any touch. this is really annoying me while browsing youtube or any site or even playing games.  you can see the screenshots I've attached.  if anyone can help me, I'd be so thankfull.  

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RELEVANCY SCORE 48

The touchpad on my ideapad 700 has suddenly stopped working.
 
I've done  a search on both the internet and on here and all I'm seeing is variations on "go to device manage and click here" at least part of which I cannot do as my touchpad isn't working.......
 
How can I fix this? Without having to navigate to areas I can only get to by using my touchpad.....
 
ThanksLee
 
Mod's Edit: System model added to the front of Subject line to improve visibility / clarity.
 

A:Ideapad 700 - Touchpad doesn't work

Maybe you disabled it by mistake. Try pressing the F6 button or Fn+F6 combination

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RELEVANCY SCORE 48

I have this problem with an ideapad that was handed down to me for repair. The touchpad doesn't work. It came with Win 10 preinstalled, and also the ELAN driver.When I try to use the touchpad, it does nothing. The clic button works, so if I disable the touchpad with the Fn key, it disables it (that way I know it's not disabled when I try to use it). Using a USB mouse works just fine. I did everything I found in the forum: reinstalling windows, the drivers, using older drivers, updating the OS, changing sensibility options and so on, but nothing seems to work.I'm pretty desperate, since the phone assistance didn't solve my problem either. So, help me guys, please?

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RELEVANCY SCORE 48

Touchpad on my Ideapad 100s keeps shutting off.  It will work when the computer turns on but then after a while, it stops working.  Pressing F6 works sometimes but not all of the time. It looks like the driver that is loaded is from January 2016, but when I tried to upgrade to the newer driver, it seemed to not be working and was causing both the touchpad and keyboard to stop working.  Got it working again by deleting the driver.  My wife uses this computer for school and it's not convenient to plug in an external mouse.  Any help is greatly appreciated.

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RELEVANCY SCORE 48

Hello, I just bought an Ideapad 320 15-abr. the  touchpad 2 finger tap is not working (does not open pop up menu) I tried changing the registry did not work, I updated the drivers did not work, updated the bios did not work, and checked the settings. I can't seem to get it to work has anybody encountered this? I have found in the forums solutions for Synoptics pointing devices but I have an ELAN pointing device. Any help be would be appreciated

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RELEVANCY SCORE 48

Hi, the configuration utility for the Sentelic touchpad built in the Lenovo IdeaPad 100 refuses to start. The OS is 64-bit Windows 7 (Bulgarian). The utility does not start at all - no error messages, no nothing, thus preventing any configuration like scrolling with the edge of the touchpad and multiple gestures. The driver is the only one available through the Lenovo support site. Any ideas?

A:Lenovo IdeaPad 100 Sentelic Touchpad

I have the same problem in windows 10 64bit

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RELEVANCY SCORE 47.2

Hi there,I had this laptop for a while now and worked fine. However, this morning when I turned it on, the touchpad was not working. The touchpad is totally unresponsive. I tried uninstalling the driver and reinstalling, and it is not the FN 6, as I have also tried that.I´m desperate and don´t know what to do. Any help is appreciate it! Thanks!

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RELEVANCY SCORE 47.2

First off, I'm going to say this laptop was a Christmas gift from a friend. I do not have ANY computers in this house aside from this one. I use this laptop for blogging and listening to music as well as job hunting, however, it will not register the keyboard or touchpad at all. I called Customer Support and the best answer they could give me was to bring it back to the store I got it from--this was an incompetent answer to the problem. I have tried touching and holding the power button for 15 seconds and when it restarts, the problem is not fixed. None of the keys are working. Period. I have a mouse for a gaming computer, however, I do not have a keyboard to plug in to use. If I could get a response to this, that would be GREAT!!! I cannot log in or do anything with my lap top right now and am currently stuck doing things from my cell phone.

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RELEVANCY SCORE 47.2

First off, I'm going to say this laptop was a Christmas gift from a friend. I do not have ANY computers in this house aside from this one. I use this laptop for blogging and listening to music as well as job hunting, however, it will not register the keyboard or touchpad at all. I called Customer Support and the best answer they could give me was to bring it back to the store I got it from--this was an incompetent answer to the problem. I have tried touching and holding the power button for 15 seconds and when it restarts, the problem is not fixed. None of the keys are working. Period. I have a mouse for a gaming computer, however, I do not have a keyboard to plug in to use. If I could get a response to this, that would be GREAT!!! I cannot log in or do anything with my lap top right now and am currently stuck doing things from my cell phone.

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