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Yoga 710 15 Touch screen and back lit stopped working after windows update

Q: Yoga 710 15 Touch screen and back lit stopped working after windows update

Two days ago after the windows update the touch screen stopped working and the backlit is also gone, need help to fix the issue

RELEVANCY SCORE 200
Preferred Solution: Yoga 710 15 Touch screen and back lit stopped working after windows update

I recommend downloading and running DAP. It can help sort out any driver and firmware related issues on your system

It's worked out well for many of us in the past.

You can download it direct from this link http://downloaddap.org. (This link will open the download page of DAP so you can save a copy to your computer.)

A: Yoga 710 15 Touch screen and back lit stopped working after windows update

Can try reinstalling Advanced Configuration and Power Management Interface (ACPI) Driver for Windows 10 (64-bit) - NotebookSource: https://pcsupport.lenovo.com/my/en/products/laptops-and-netbooks/yoga-series/yoga-710-15ikb/download...

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RELEVANCY SCORE 95.6

I got a new Lenovo Yoga 520 notebook a few days ago - initially everything was working fine, however now when I switch it into tablet mode the touch screen is completly unresponsive. I have done all the Lenovo system updates and windows 10 is up to date.  Has anyone experienced a simular issue and knows how I can fix this? Its still under warranty but I would prefer to try and fix myself if possible.

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RELEVANCY SCORE 94.4

All drivers are fine. I have tried disabling and enabling & reinstalling HID touch screen drivers but it didnot work. I have also reset the PC . But i didn't fix. I dont think its a hardware problem. Any solution??   

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RELEVANCY SCORE 92.4

before I shut down last night I got update then shut down, OK done that, now when I turned on this morning the touch screen does not work......

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RELEVANCY SCORE 92

Dear all, last weekend, I had a double upgrade of Win10 as well as Lenovo driver. I did not check the functionality of the screen in between. Touch screen does not work (neither pen nor fingers). Screen w/o touch works properly.- There is no driver (human interface drivers > HID-compliant touch screen) been shown in the device manager.- the HID-compliant touch screen appears twice in view - Show Hidden Devices section. Software Update is OK.  > right click > properties > "device is not linked to computer"- HKEY_CURRENT_USER\Software\Microsoft\Wisp\Touch  -> touchgate = 1 I upgraded the touch screen firmware update (this upgrade failed during the process mentioned above and is shown as "failed" in Lenovo compagnion)http://support.lenovo.com/de/de/products/Laptops-and-netbooks/ThinkPad-Yoga-Series-laptops/ThinkPad-... Upgrade of WinTab Utiliy failed ("no tablet device on this system")http://support.lenovo.com/de/de/products/Laptops-and-netbooks/ThinkPad-Yoga-Series-laptops/ThinkPad-... This post describes the problem quite well (I went through all steps proposed)http://answers.microsoft.com/en-us/windows/forum/windows_10-hardware/hid-compliant-touch-screen-is-n... Any help highly appriciated

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RELEVANCY SCORE 84.8

Hi, have upgraded from Windows 8.1 to Windows 10 and the touch screen is not working so unable to use in tablet mode. I have run Lenovo system update and all devices are showing OK in device manager.When I go to about PC in Windows 10 I get "no pen or touch input is available for this display".Have installed drivers from Lenovo website for chipset, gpio, sideband, monitor and display. No success.Everything else is working OK. Any suggestions? 

A:Yoga 11e touch screen not working after Windows 10...

I also have have this issue. I have been fighting it for 2 days now. 

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RELEVANCY SCORE 84.4

Touch screen stopped after updating to Windows 10 And I could not get TouchSmart to work again. Can someone help because it looks like HP have just not botherd to update drivers or systems The Laptopis an    ENVY 15" TouchSmart 16gb Ram 4TH Gen i7

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RELEVANCY SCORE 84.4

I recently purchased a new HP Pavilion x360 with touchscreen (approximately two weeks ago). The touch screen stopped working. Root causes may be plugging in with HDMI into TV or switching to tablet mode. Under hardware and software in the control panel, I only have the following options: devices and printers,autoplay, sound, power options, display (make text smaller/larger, adjust screen resolution, how to correct monitor flicker), windows mobility center, intel graphic settings, HPCoolSEnse, Energy STAR, Interl Rapid STorage Technology, Synaptics Clickpad, and B&O audio control. I have tried everything I can find online, yet nothing has fixed the problem. 

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RELEVANCY SCORE 83.6

Hi all,since the recent Microsoft Windows 10 updates from 09th may until today the Multi-Tocuh Display ist only working as a normal Display.The touch screen isn't working any longer an the integrated ThinkPen is also disabled. I use the Yoga in German and the text written in system properties is:Stift- und Toucheingabe: Für diese Anzeige ist keine Stift- oder Toucheingabe verfügbar. I tried to install all offered updates on the Lenovo support page at:https://pcsupport.lenovo.com/py/de/products/laptops-and-netbooks/thinkpad-yoga-series-laptops/thinkp...No result. Is there any new driver who resolves this problem ? Thanks for any response from the support team.

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RELEVANCY SCORE 83.2

Hello, The latest Win 10 update made it so my Yoga 11S touch screen no longer works at all.Where can I find the touch screen driver so that I can reinstall it - or what is the fix?I contacted Microsoft but they are absolutley clueless. Thanks for any suggestions! 

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RELEVANCY SCORE 83.2

hello, my computer had a Windows update today, and now the touchscreen (which was fully functional before the update) is not working.  it is not the screen, as this happened once before to me and I did a system restore to fix it.  I tried a system restor this time, didn't work.  I looked in the Device Manager, and there IS NO DRIVER for my touchscreen.  how do I reinstall, it is NOT listed in the driver list on the HP website for my product.  help! Ivan

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RELEVANCY SCORE 82.8

My Ideapad S415 touch screen has suddenly stopped working.  I've had a tech connect to my PC and try a BIOS reload of default settings, plus unistalling all "HID" devices in Device Manager with no resolution.  I've also tried a system restore with no luck. The system properties does see the touch capability. Suggestions? Thanks.










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A:Ideapad S415 Touch - touch screen stopped working

hi Hersh,
 
Welcome to Lenovo Community Forums!
 
First do a Power Drain 
     (If the battery is removable)
            Remove AC and Battery and hold the power button down for 15 sec.
               Turn the computer back on and see if the Touch capability is now detected under System Properties,
                  If not
         I suggest you contact Lenovo Technical Team about the Issue as this may be a device detection issue.
       Lenovo Technical Team
 
Regards
Solid Cruver



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RELEVANCY SCORE 82.8

After factory resetting and reinstalling Windows 10, the Touch Screen of my Yoga 15 is not working anymore. All drivers (Lenovo Update tool) installed, Windows 10 Updates all done, no yellow bangs in the device mananger. The device manager also does not show a Touch Screen device in Humand Interface Devices section. Any help appreciated. Yoga 15 Laptop (ThinkPad)Machine Type Model: 20DQ001MUSClean InstallWindows 10 Pro 1703, all UpdatesLatest BIOSLatest Drivers

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RELEVANCY SCORE 82.8

After factory resetting and reinstalling Windows 10, the Touch Screen of my Yoga 15 is not working anymore. All drivers (Lenovo Update tool) installed, Windows 10 Updates all done, no yellow bangs in the device mananger. The device manager also does not show a Touch Screen device in Humand Interface Devices section. Any help appreciated. Yoga 15 Laptop (ThinkPad)Machine Type Model: 20DQ001MUSClean InstallWindows 10 Pro 1703, all UpdatesLatest BIOSLatest Drivers

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RELEVANCY SCORE 82.8

This seems to happen whenever a Windows update goes out, and I have to wait for Lenovo to provide firmware/bios/driver updates that fix the problem.  I have to say that this recurring bad experience will weigh heavily into my next purchasing decision.  I paid a lot extra for a touchscreen that breaks with every Windows update, and the wait for a fix is often quite long. What is the ETA for this next round of fixes from Lenovo?

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RELEVANCY SCORE 82.4

Hi All Am trying to remote;y help a friend with this problem. The screen is working but the toch element isn't and I don't know what driver I should be updating/re-installing - if its a driver issue, it stopped after a WIndow updated. Any suggestions?

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RELEVANCY SCORE 82

Hello guys!
 
I have been chocking on this problem for 2 days now, to no avail. The short story: Tried to do the built in free windows upgrade on the computer (from windows 8.1), but something went wrong, and I ended up in the "Please restart to being the installation of windows 10" loop.
After trying several workarounds, I gave up, and opted for a clean install of the product from a USB drive.
 
The install went smooth, and most things were working out of the box, but not the touch screen. Then I went to the product page, and downloaded all the drivers there are. Installed every one of them, but still no touch input. Tried some troubleshooting tips, like trying to find the driver in the device manager, but it's not present there. So far, I tried everything there was in the first 4 pages of google (with an insane amount of search combinations).
 
Nothing...Then I read it, that several other people had this issue, but with an earlier insider build of windows. They said the only solution there was, is to use the built in recovery, but out of routine, with a clean install, I deleted every other partition... not giving a thought something could go wrong.
 
Now the device has no touch input, and sicne that was one of the main sell points, I'm not too happy about it.
 
The System window clearly states, that there is no pen or touch input available.
 
It's a fresh buy, so it's still under warranty, and if nothing else works, I will return it, ... Read more

A:Yoga 300-11IBY Touch Screen not working after clean windows 10 install. Please help

after instaling this touch start to work:http://pcsupport.lenovo.com/gb/en/products/LAPTOPS-AND-NETBOOKS/YOGA-SERIES/YOGA-300-11IBY/downloads...

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RELEVANCY SCORE 81.6

Today my digitizer stopped working for the first time since I purchased my Thinkpad Yoga several years ago. Touch screen still works as normal. I don't think it's software related because I dual boot Windows and Ubuntu and it doesn't work in either operating system. Before it would work in both operating systems, and I haven't had any updates since it was last working. Is it possible for the digitizer itself to be broken somehow? I haven't dropped the device or spilled any liquid on it. I've read elsewhere on the forum that the digitizer is powered by a capacitor that is charged within the laptop. Is this still true for Thinkpad Yogas? Are there steps I can take to diagnose the issue?

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RELEVANCY SCORE 81.2

hello 
thanks for your time 
two days ago touch screeen
says no pen or touch for this device
it gives yellow mark on device manager on usp devices, failed to describe itself
failed to work with system restore
updated and reinstalled drive many times
etc
any advice please
thanks in advance
 
Mod's Edit: System model added to the front of Subject line to improve visibility / clarity.
 
 

A:yoga 300-11IBY touch screen stopped functionality

 it is
Yoga 300-11IBY Laptop (ideapad) - Type 80M0002AAD 
thanks
 
Mod's Edit: Updated Subject line with full model number.
 
 

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RELEVANCY SCORE 81.2

hello thanks for your time two days ago touch screeensays no pen or touch for this deviceit gives yellow mark on device manager on usp devices, failed to describe itselffailed to work with system restoreupdated and reinstalled drive many timesetcany advice pleasethanks in advance 

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RELEVANCY SCORE 80.4

Hi there! Need help. Obviously. Hope people still look at this fourm... I have a Lenovo Yoga 3 1470 Laptop. Its...a few years old AND it is out of warrenty (so please no recommendations for sending it into Lenovo Repair Service). It is running the Windows 10 update, though it initally came with Windows 8.1  A few days ago I factory reset the computer to wipe it of all files and such. When the reset was finished it updated and reloaded itself with Windows 10. Everything seemed fine at first... HOWEVER, the touch screen is not responding to anything. I can fold the laptop into tablet mode, the physical keyboard will shut off but it will not respond to touches by any means. The Pen & Touch information in windows settings says that Pen & Touch are not available for this device. I have checked the drivers and the HID-Compliant Driver is NOT THERE (it was at first but it was greyed out and gave me a code 45).  Tent mode also doesn't work. I can flip the computer over, and Auto -Rotate will appear on the screen but the screen never flips. I have searched high and low on Google and Lenovo but perhaps I am missing something, a driver update or ...anything. Help would be great great greatly appreciated. Just to recap:-Lenovo Yoga 3 1470-Fresh Factory Reset-Windows 10 64-bit-Touch Screen Not responding-Tent Mode Screen Not Rotating-HID Touch Screen Driver Missing *EDIT: Just realized I made a similar post like 2 months ago...wow. I do... Read more

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RELEVANCY SCORE 79.6

Good night,Yesterday I did the update to windowns 10 and after that my touch screen is not working. I tried everything that I knew for windowns 8.1 but nothing worked.Thank you

A:Touch screen not working after update to windows 10

Hello HPPavillion11, please perform the following steps to ensure everything is working: Step 1: Shutdown your PC.Step 2: Install Windows Updates.Step 3: Perform a touch screen diagnostic test     a.1: Plug the AC Adapter into the computer.     a.2: Press the power button on the computer for 5 seconds.     a.3: Turn on the computer and press the F2 key repeatedly.      a.4: When the HP PC Hardware Diagnostic UEFI screen displays, click Component Tests.      a.5: Click Touchscreeen.      a.6 There are two interactive touch screen tests. Start by clicking Touch Pointer Test.       a.6 Read the on screen instructions, and click Run Once.       a.7:  Touch each block to erase them the test ends when all blocks are erased or after three minutes have passed and results are displayed.     a.8 Click the main menu to return to the UEFI Screen and click the second test.      a.9:  Click Compenent Tests, and then click Touchscreen  again.      a.10 Click Drag and Drop Test.      a.11: Read the on screen instructions, then click Run Once again.      a.12: Drag and drop the the blocks according to the screen. The test ends after all the blocks are repositioned, or after three minutes have passed. -------... Read more

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RELEVANCY SCORE 79.6

This has happened a few times.  After Win 10 updates the touch screen won't recognize touch, works fine otherwise.  I see a error message in Device Manager - Universal Serial Bus - Unknown USB Device - Device Descriptor Request Failed. The error message description is "Windows has stopped this device because it has reported problems. (Code 43)"
I have uninstalled the driver then reinstalled
Rebooted the PC
Restored my device to a good last know state
Updated drivers from the Dell support site
BTW, the last time this happened I literally reinstalled my operating system but that only worked temporarily.  The Dell diagnostics software caused my system to go into a PC Diagnostics and Repair loop.
I am hoping there is a patch that resolves this issue as its "chronic"
Thanks

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RELEVANCY SCORE 79.6

After updating windows 10 my touchscreen won't work in Chrome. How do I fix this?











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A:Touch screen not working after windows 10 update

Hi, Welcome to HP support forum. Asus and Chrome are not from HP, touchscreen works on my HP machine with IE, Firefox and the new browser from Windows 10 called Edge. I think you need to update Chrome. Regards.

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RELEVANCY SCORE 79.6

This has happened a few times.  After Win 10 updates the touch screen won't recognize touch, works fine otherwise.  I see a error message in Device Manager - Universal Serial Bus - Unknown USB Device - Device Descriptor Request Failed. The error message description is "Windows has stopped this device because it has reported problems. (Code 43)"
I have uninstalled the driver then reinstalled
Rebooted the PC
Restored my device to a good last know state
Updated drivers from the Dell support site
BTW, the last time this happened I literally reinstalled my operating system but that only worked temporarily.  The Dell diagnostics software caused my system to go into a PC Diagnostics and Repair loop.
I am hoping there is a patch that resolves this issue as its "chronic"
Thanks

A:Touch screen not working after windows 10 update.

Always include the exact PC model in your posts...

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RELEVANCY SCORE 79.6

I bought an asus F553MA with touch screen and after i updated from windows 8.1 to windows 10 the touch screen has been turned in to a genaric screen inside of hardware management. And the hid for touch monitor is no longer there
 

A:Touch screen not working after update to windows 10

Go to the manufacturer of your system and download the video card drivers for your device. Windows supports touch screens, but it can't do it without the drivers for the touch screen.
 

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RELEVANCY SCORE 78.4

I updated to Windows 10 Aniversary Edition a couple of days ago and lost the use of the touch screen. I have done some research and found that the HID compliant touchscreen is no longer showing up as a Human Interface Device in my device manager. Is there a way I can re-download this or is there another way to get my touchscreen to work again?

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RELEVANCY SCORE 77.6

Windows update caused this problem on 22-12-2008 and I noticed this error last week.

Problem with Video Driver :
NVIDIA GeForce Go 6150 Video Driver - 7.15.11.5682
This is the video driver version for my HP tablet(HP Website). But windows update installed the latest version(7.15.11.7770) from NVIDIA. From that time onwards, my touch screen stopped working.
I contacted HP care and they advised me to follow these steps.
1) Uninstall the latest driver and install the 7.15.11.5682 driver by giving the video driver (devicemanager ->display adapter -> Nvidia 6150 -> uninstall)
2) Bios Flash (they provided the software)
3) Calibrate
I am done with the first two steps but still my touch screen is not recognizing the pen. So I couldn't calibrate.
When I contacted the HP care again, they are telling it may be because of hardware failure. My notebook is working perfectly except this touchscreen problem.

Again they asked me to do the driver installation in safe mode.
(Add/Remove Programs -> Remove only display adapter)
Driver installed successfully but in device manager it is showing the latest version.
I tried two times, but couldn't help. I can't install the older driver. pls help.


Problem with Fingerprint reader :
Finger print reader has not detected.
I contacted HP care and they advised me to install the driver for fingerprint reader.
After reinstall and restart, I am able to see that driver is installed ( through control panel -> add/remove p... Read more

A:touch screen and fingerprint reader not working after windows update

Full system recovery solved the problem.

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RELEVANCY SCORE 77.2

My HP Pavillion laptop touch screen stopped working several months ago and I have not been able to fix it. I have gone into the device manager as I have seen on other forums and my touch screen didnt even show up under human interfacing. How can I get my touch screen to work again without having to take it in? I am not super tech savvy. I don't recall doing an update before it stopped working.

A:Touch Screen Stopped Working

@cfree2017, welcome to the forum. When requesting help you should always include the make/model (i.e. p6-xxxx) of the computer and/or monitor. This information is necessary for us to review the specifications of them.

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RELEVANCY SCORE 77.2

My touch screen stopped working about 2 days ago. The computer is updated, I ran the HP support and nothing happened. I ran also 2 tests, those that you can enter using F2. Everything seemed to be fine but it simply doesn't work, no matter if it is in PC or tablet mode. The result is the same. 

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RELEVANCY SCORE 77.2

I have used my touch screen for 2 years and now it stopped working. I followed the troubleshooting and it actually says in the product description that 'no pen or touch input available for this display'!!!! I haven't done any upgrades or changes, this seems to be out of the blue!

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RELEVANCY SCORE 77.2

I have an HP c2k73ua#aba and the touch screen just stopped working. It does not show up in device manager unless I look for hidden devices. Also in the USB there is an error (unknownUBS device device discriptor reqquest failed) I am not sure if this has anything to do with it.

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RELEVANCY SCORE 77.2

I just got my ideapad 110 touch Friday. After using it for awhile and recieving a brief windows 10 update my touch screen quit working. How can i fix this?

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RELEVANCY SCORE 77.2

Hi friends,New to the forum, and I'm hoping someone has a solution for me. I have been having an issue with my touchscreen... it doesn't respond at all. It had been working, and while I don't know exactly when it stopped, it's not working now. I have a Pavillion 15-n023cl, running on up-to-date Windows 10 64-bit. Everything else is working fine...the display is in pristine condition, and there are no cracks, stray lines, scratches, or anything out of the ordinary on the screen that would make me believe it's a screen issue. I've tried just about everything on the forums and on the Internet, including: Cleaned off the screen with a microfiber screen-wipe Restarted the laptop...removed the power cord and battery, tried again...still not workingUpdated all drivers via the HP driver appDid a system restore back to a point where I knew the touch screen had been workingReinstalled AMD drivers and input driversFlashed the bios to the most current versionI've looked in the setup for a setting that would control the touch screenIn Device Manager, under Human Interface Devices, there are only two drivers listed: HID- compliant wireless radio controls and HP Wireless Button Driver. Under Hidden Devices, there is an item HID-compliant touch screen. However, it's grayed out, and right clicking only gives me the options to Update Driver Software, Uninstall, Scan for hardware changes, and Properties. No Enable.   I've tried all of them..including uninstall... Read more

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RELEVANCY SCORE 77.2

My touch screen stopped working about a year after I bought this computer. Right before it stopped working completely random items started opening on the computer as if there was a phantom clicking on things. I thought it was a virus but none was ever found by many anti-virus scans and nothing else in the computer was harmed. I'm leaning more to thinking that it is a hardware issue. Any help is apprecaited!  Thanks!

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RELEVANCY SCORE 77.2

My touch screen stopped working about 2 days ago. The computer is updated, I ran the HP support and nothing happened. I ran also 2 tests, those that you can enter using F2. Everything seemed to be fine but it simply doesn't work, no matter if it is in PC or tablet mode. The result is the same. 

A:touch screen stopped working

  Hi @natalia1818, Welcome to the HP Support Community! I read from your posts that you are having an issue with your HP Pavilion 11x360 PC Notebook and the Touchscreen not working correctly. You might need to check that the Touchscreen is enabled on the Notebook. Here is a listing on how to do that: Press the Windows logo key + X.Select Device Manager from the list.Click the little arrow next to Human Interface Devices to expand the list.Click the touch screen driverRight-click, and select enable from the list.Confirm you want to enable. You can do a system restore. System restore will help if something automatically updated and did not go well on the Notebook. I suggest at least 4 days ago as it will make sure to catch what changed the settings. When performing a System restore please note remove any and all USB devices. Disconnect all non-essential devices as they can cause issues. Please let me know how this goes. If this post helps you to resolve the issue you can click the Thumbs up icon to show gratitude! Thanks.

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RELEVANCY SCORE 77.2

I have a Dell Latitude 3540 and I use to be able to touch the screen and it would click on what I touched, it's stopped working, can anyone help?
 

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RELEVANCY SCORE 77.2

Just bought the Samsung All in One PC and the Touch Screen stopped working:

http://www.samsung.com/us/computer/all-in-one-pcs/DP700A3B-A02US

This is new territory for me although I know my way around Windows.

Any assistance on how to get the Touch Screen back on?
 

A:Touch screen stopped working

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RELEVANCY SCORE 76.4

HI. I BOUGHT YOGA 510-14ISK ON 26 FEB 2017. I FORGOT MY LOGIN PASSWORD SO REINSTALLED THE WINDOWS (WINDOWS 10) AFTER THAT THE TOUCH SCREEN IS NOT WORKING AT ALL. I TRIED ALL UPDATES AND DIFFERENT DRIVERS. BUT I DONT KNOW WHAT DRIVER IS FOR TOUCH SCREEN IN DEVICE MANAGER. ANYBODY KNOWS ABOUT THIS? THANKS AHSAN.

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RELEVANCY SCORE 76.4

Hi all, So I just got my laptop like 4 days ago and a little bummed, because already I'm having an issue where the touch screen is not responding to my fingers only the pen. Tried the various drivers provided in other forum posts to no avail. It only started last night so I'm not sure what changed. Update, maybe, but no rollbacks have worked. Any ideas would be appreciated. Love the laptop otherwise but this is a bit annoying.  Thanks!

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RELEVANCY SCORE 76.4

Our Yoga has totally and completely stopped responding to touchscreen inputs. Completely out of the blue, no warning signs. Don't know if it was recently after a Win10 update. No other problems with the computer. I've tried updating all HID drivers through Device Manager with no success either. Any suggestions for what to check before we call it a hardware failure and try to either replace the screen or the laptop?

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RELEVANCY SCORE 76.4

Hi, Since installing Windows 10, I am unable to use any functions of the touch screen.  I had a lot of trouble with the mouse pad not deactivating with the button (as I use a plug in mouse most of the time) but I managed to sort that by uninstalling the driver and reinstalling direct from Lenovo. However, the touch screen is making me come to my wits end.  I just cannot for the life of me sort it.  Windows tell me that "No Pen or Touch Input is available for this display" Any ideas? Thanks in advance.










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A:Yoga 500 Touch Screen not working

Anyone?  Lenovo?

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RELEVANCY SCORE 76.4

The touch screen suddenly stopped working. Works with the stylus just fine, but will not register or recognize any finger contact at all.Anyone know what to do to fix?Thanks.

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