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Lenovo Laptop Support | +1-888-995-2099 | lenovo customer

Q: Lenovo Laptop Support | +1-888-995-2099 | lenovo customer

"[email protected] +1-888-995-2099 for Lenovo Laptop support, fell free call us for better Lenovo laptop technical support & help. Our technician always ready to help you at any time.
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Lenovo support | +1-888-995-2099 | lenovo customer service

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RELEVANCY SCORE 200
Preferred Solution: Lenovo Laptop Support | +1-888-995-2099 | lenovo customer

I recommend downloading and running DAP. It can help sort out any driver and firmware related issues on your system

It's worked out well for many of us in the past.

You can download it direct from this link http://downloaddap.org. (This link will open the download page of DAP so you can save a copy to your computer.)

RELEVANCY SCORE 106

I bought my laptop from USA and i am currently located in INDIA, but i am having some issues with it, & there is no other way to contact, other than this forum. The chat does not work outside US, & the phone number is for US callers only. Please tell me how to contact you guys? I even contacted LENOVO INDIA CUSTOMER SUPPORT, & they have no idea as to how to contact LENOVO USA CUSTOMER SUPPORT.

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RELEVANCY SCORE 94.8

By way of reference.  I have used thinkpads since at least 1999.   I have probably purchased over 200 machines for my clients over the last 18 years.   So I am not a Lenovo hater.   I would attempt to fax or email this to a customer advocate, but I cannot find them.  In fact, in the customer email from the support request in question, there is the following paragraph from the email from lenovo on 15 Mar 2017.
 
Our goal is to make you Extremely Satisfied with the service we provide. If you have any issues with your service, please contact me directly [Moderator edit]
 
But when I tried to write I found this email is no longer valid.  So I am forced to use this forum.
 
The device in question is an Thinkpad X230.   On 15 Mar 2017, the computer suddenly stopped working.  Client calls Lenovo Support who issues ticket number 403QRH4.  The diagnosis was a bad motherboard and setup an onsite appointment to replace the motherboard. 
 
The problem is that the motherboard in this same machine has been replaced twice previously over the last 3 years. 
The first incident was 21 Feb 15, ticket number CQMWSCG
The second incident was on 22 Feb 16, ticket number 304BT5Z
 
My client is understanably concerned that the warranty will run out in Oct 17.  She contacted the warranty support people to see if she could extend the warranty.  She writes:
 
I called Tech support and was o... Read more

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RELEVANCY SCORE 94.8

My Yoga 910 has BSOD twice in the last six days. All drivers up-to-date, Windows up-to-date, no new software installed, etc. Initiated chat with Lenovo Customer Support on Tuesday afternoon at 2:45 p.m. They were of no help and "escalated" my case to Upper Management, and they would call me back within 1-2 hours.Waited the rest of the afternoon to make sure I was close by the machine... no call. Today, a full 48 hours later they call, and of course, I was in a meeting and could not pick up. I called back and the customer service rep again could not help me so she had to "escalate" my case to Upper Management (sound familiar?) and they will call me back within 3 days. Uh, what? So it may take 5 days before I can receive help with my machine's issue? C'mon Lenovo. This machine is less than 6-months-old and I have even upgraded the warranty to the 3-year on-site plan. I guess I should be thankful. At least when it BS's I can do a hard boot and bring it back.

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RELEVANCY SCORE 94.8

We have purchased over 20 Lenovo E470 laptops.  These laptops come with TPM 2.0 on them, I simply asked Lenovo to either provide me the software to downgrade the TPM from 2.0 to 1.2 and I was told that was going to cost extra money, so instead they had me send the laptop back so they could downgrade the system.  This was in the beggining of January, I got the laptop back at the end of January with NOTHING changed. I sent several emails and have been ignored. Today I spent over an hour on hold and was told they cannot help me.   

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RELEVANCY SCORE 93.6

I need contact details for a department / person / manager who can assist me in resolving this issue. I purchased my Lenovo laptop from the Lenovo Online Store - 09 Oct 2015 In February 2016I started experiencing an issue with the laptop, where it would shut down and restart. This would happen with no warning or the screen would flicker moments before the laptop restarts.This does not happen every day when I use the laptop however when it does happen, it will keep restarting until I shutdown the laptop and sometimes I would even have to remove the battery. The laptop will run with no issue for a couple of days and then it restarts again.  I contacted Lenovo Support 12 March 2016The representative accessed my laptop remotely, installed Lenovo Solution software and ran diagnostic tests with results showing no heating issues.Issue not resolved - was advised to use the laptop and phone in if the issue happens again. 15 March 2016Contacted Lenovo Support - Access laptop remotely - Issue not resolved1st Service case opened: 8006757559Laptop sent to Lenovo Repair Center 28 March 2016Laptop returnedRepair Report- Fan was replaced- Operating System Reloaded The issue was not resolved and I contacted the Lenovo Support on numerous occasions, where I had to explain the problem every time I phoned because the representative could not see my previous phone calls on the system and I had to explain the issue from the beginning. After ru... Read more

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RELEVANCY SCORE 93.6

I purchased a Lenovo Thinkpad T460S last year.  Two and a half month later, I could not connect to Internet via wireless.  I shipped my laptop in to Lenovo.  They cannot fix the laptop.  I requested a replacement.  It is more than 1 month since I shipped my laptop to Lenovo.  Still no replacement.  I have been out of computer for more than a month.  In this day and age when computer is so much a part of lives, this is very unacceptable.  Many times, I tried to contact the manager, who submitted an order for a replacement, to learn when I will get a replacement, I have never gotten a call back.  I called Lenovo sales department to check if I order a laptop with the same specification I had, how long would it take.  They told me they can ship it out in 10 days.  So, why can?t the manager tell me approximately when I can expect a replacement?  Looks like Lenovo has already taken my money so no more money to be made, so the order for replacement went to the lowest priority?Reading the message that I copied from Lenovo?s website below, Lenovo did not do what they said.  It is shameless to put the nice words out in the public but their actions do not reflect that.Another comment I have about Lenovo is that their technical support team is rather weak.  So, you may want to think twice about buying any Lenovo computer.  I definitely will not buy any Lenovo product again.  I also will tell all of m... Read more

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RELEVANCY SCORE 93.6

I've had two Lenovo Yoga laptops, the Yoga 2 Pro and the Yoga 900 13-ISK.  Not a cheap laptop. My first Yoga developed a touchpad problem while still under warranty (10 months after purchase).  After TWO MONTHS of being in your service center and never being given an estimated repair date due to there being no replacement touchpads available (really?), I raised hell and you replaced it with my Yoga 900 13-ISK.  Which was nice of you, but horribly inconvenient. My Yoga 900 developed a USB-C problem.....and I again went through the service nightmare.  At least the motherboard was in stock, because it was only a few months after I got the laptop.  But it took another month without a laptop before I got it back. And while still under warranty, my touchpad developed the same loose double-clicking issue that my Yoga Pro 2 did, but I decided just to live with it because I was tired of being without a laptop and didn't want to send it off for another month or more (and, BTW, the touchpad was not in stock). So then, while the laptop was only 18 months old, I closed the lid not realizing a small 1/2 inch grape stem....a GRAPE STEM.... was on the keyboard and it cracked my screen, rendering it unusable.  And, of course, there were no OEM screens in stock, new or refurb, and they hadn't been for months.  So I was forced to replace it with a subpar aftermarket counterfeit that bothers me everytime I use the laptop.  As of th... Read more

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RELEVANCY SCORE 93.6

I have Lenovo Y50 UHD with additional warranty for 2 years including accidental damage protection. Recently that warranty has lapsed, within couple of weeks a forced windows update broke the OS completely.Windows is on preparing autotmatic repair loop forever. I tried reaching lenovo customer service - first thing obviously they ask for is serial number and as soon as they find that the warranty has lapsed they don't even spare a minute in trying to help.  Unlike laptops from other vendors it seems, there is no tool to prepare a recovery disk myself by downloading it from online. It seems only option is to order a recovery drive from Lenovo and keep hoping that they will send an appropriate one and that it goes well.  

A:Lenovo seems to have set a standard for worst customer support

Sorry to hear you are having issues.  As to downloading a recovery online Lenovo does offer that.  Maybe you just didnt see it?  See below.
 
https://pcsupport.lenovo.com/us/en/solutions/HT035659

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RELEVANCY SCORE 92.8

Hello all, I purchased a Lenovo Ideapad Y700-17ISK part # 80Q00011US, and according to case manager assigned to my case, 100 days ago. The notebook was mis-represented by a sales rep, and when I got the machine and it didn't have the second hard drive bay in rear of machine, which I was told the 80Q00011US had. The machine also had a mild display issue, but rather than report it and spend 2+ weeks without a machine, I ignore the issue. It didn't affect daily usage anyways. So 10 days ago, the machine dies during a reboot. Seems the MB fried. I have been fighting and waiting (mostly waiting) for over a week for a case manager (Crystal) to contact me, which finally happen @ 7:30 AM PST yesterday. The case manager was not customer friendly, refused the replacement or refund options I requested, stated they would ONLY repair the system. Her cause for "rejecting" those options was because I didn't report the display issue in the first 30 days (I have enough exp. (35 Yrs.) in computers to know a bad spot in display is NOT going to fried a MB). Conservation got heated. I refuse the repair option because I know what they will do is replace MB & Display, and return other parts back to the machine (parts that very well could have been damaged when MB died, leaving me with a US$1,300 refurbished machine). I then requested to speak with her supervisor since I was tired of being BS-ed, only for her to claim there was no-one higher to speak to, and her actually hang... Read more

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RELEVANCY SCORE 92.8

TL : DR | I don't know where I can get the attention of Lenovo relations, so I guess I will tried the board. I've sent my t460s laptop in for a repair after couple weeks of use at the end of May, and I STILL haven't received it back. Summary: I had issues with the keyboard (the key '4' is so sensitive that even a light pressure on top of the key will register) and screen (boxy gridlines, pics attached), and apparently the parts to fix these issues are out of stock. I understand how this could cause a delay in repair, but more than one (possibly 2) month  long delay?! Once a week, I've been receiving  an automated phone call from the parts department stating that the parts are on back order and it may take 5 - 7 business...for last 35 business days. ? I asked for full reimbursement or replacement of the laptop, but that's something they are not willing to do. The worst part of all this... is the experience that I have when I call customer support for a status update on my repair.There is no online tracker (in Canada) to see a status for myself (this is something that even my friggen local post office has), so I have to call in each time to check what's going on. It seems like the call center is located in NC and they have no flippin clue about what is going on with the repair as there is a huge disconnect between various departments (They still ask when I call, if I even sent my laptop to the depot for repair!!). I rarely complain, but... Read more

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RELEVANCY SCORE 81.2

To get instant help for dell support call @ 877-773-3202 toll free, we provide the best hp laptop customer support and dell customer service in over the world. our official number is available 24*7 hours and give best dell laptop help and dell laptop services to our highly qualified and certified technicians. To get instant help for your laptops and computers please contact us immediately without spending precious time.We give all service and support absolutely free of cost.
Top Best way to Secure your laptops and computers platform like Window's 7,8,8.1,and window's 10 operating system, Mac operating system, Vista, Linux, Ubuntu and any other operating system which you used and have number of problems related to your gadget. some major problems are faced more user's like
slow laptop and computer
internet speed
The laptop and computer restarting continuously
Automatic Pop'ups generate while your surfing on internet.
The printer would not properly work and not connected to your mobile, laptop, computer WiFi or LAN.
Attached Email would not open normally
Not open or run any program into your laptop and computer.If you can't understood these above and any other problems then instant call our laptop and computer customer toll free number +1 877-773-3202 at anytime and anywhere. We have good certified technicians team which always ready to solve their customer problems.

A:call @ dell laptop support 877-773-3202 toll free , hp laptop support, dell laptop service, hp laptop customer service, hp laptop service centre, dell laptop help, dell laptop customer service, dell laptop helpline, hp laptop helpline, dell support

Spam.

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RELEVANCY SCORE 78.8

Hi  We have purchased a Lenovo Yoga Laptop on 20.01.17. From 10th of April onwards , there is some issues with Laptop Power Button .We are not able to switch it on using power Button. We had a talk with call center executives, Senior Executives & service Head of Kolkata, but still there is no proper update. We are still in Dark .They are not able to provide any proper information about parts availability.Ticket Ref No. is 7007963157.As the Laptop is very high valued  & purchased on the month of Jan.We are in regular touch of Service Head since last week & he is still not able to provide proper info about the parts availability .NOw he says he is sending an engineer to inspect.THis is not at all acceptable.  Any suggestions Would be helpful.

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RELEVANCY SCORE 78.4

New Yoga 700-141SK: Ran the Lenovo Support Center Hardware Scan and the Video Card Mathematical Operations Test has failed rendering the Report: WVC007002-UL7BPL. Is there a tried and proven solution out there? I have had a look at the solutions on the forum and am not satisfied that the solutions offered prove that the problem has been resolved. It is reasonable to expect Lenovo to make available a solution as a matter of course instead of end-users of "afflicted" Lenovo devices having to request/search for a solution(s).

























Lenovo Support Center Hardware Scan - Video Card Mathematical Operations Test Result Code; WHD00V000-UL7BPL.JPG ?98 KB

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RELEVANCY SCORE 78.4

A few weeks ago I saw the Lenovo K430 on NewEgg while shopping for a new Desktop. I was amazed by the K430?s features and great looks. However, after doing some research I became very baffled about the Power Turbo Switch and the many horror stories about upgrading the graphics card. I called Lenovo Technical Support to talk about possibilities and get advice about the graphics card, a woman answered the phone and informed me she had no idea or information about graphics card; but she recommended I speak to Sales. I was transferred to sales and they too informed me that they knew nothing about the computer or graphics card. I decided to call B&H Photo, the name sounds deceiving but they really are the best with support. The Technical Support told me if I really wanted a great computer I should think about building my own. So today, I embarked on the journey to build my own computer and I want to say thank you to Lenovo. If it wasn?t for Lenovo's extremely bad Tech Support and Sales I would not have built my own computer. Lenovo you are so terrible and clueless, you have inspired me, you have driven me by showing me your lack of knowledge and sense of awareness, the idea that a company has a sales and tech department that knows absolutely nothing about their own product. Thank you Lenovo, you are simply the worse PC maker on the Planet! Thanks to you; today I have the most powerful computer I could ever imagined. The only Tech Support Leno provi... Read more

A:Thank you Lenovo | Open Letter to Lenovo Users & Tech Support

Ahhhhhhh, one of the lucky ones that escaped the powerful grip of Lenovo :-) you are sooooo lucky.

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RELEVANCY SCORE 77.6

Good evening! I have a Lenovo Edge 2 that has been babied since purchased. Never abused, dropped, no scratches or dents, it's in fantastic condition still. I purchased the extended warranty, hoping I'd never need it.Last year, it stopped charging properly. The battery power dropped to 0%, and hasn't increased since. The machine will only power on when plugged in to AC power, and will immediately power down when the adapter is disconnected. The charging status indicator LED on the right side of the machine flashes orange in a non-steady, intermittent pattern, and the charging indicator in the taskbar in Windows 10 does the same thing. I returned the machine to Best Buy, they sent it to their "Geek Squad" facility for repairs, and the AC Adaptor and battery were replaced, under warranty. The machine was returned to me, and still doesn't charge.I contacted Lenovo, they advised I would need to return it to their facility for repairs. I put it in the provided box, and dropped it off to FedEx on 6/24/17. It's now been 2 weeks. I contacted Lenovo to inquire about the status of the repair, and was told "The technician found evidence of damage, and the upper case will need to be replaced as well, but damage isn't covered under warranty, so you'll need to cover the cost of the repair." I asked for the price, was told "A technician will email you with the price." I inquired about the status of the original repairs, they told me the claim was on hold, pending my review and... Read more

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RELEVANCY SCORE 76.8

Since you have to hunt around different Lenovo sites (and other sites) to find out about these softwares, I decided to make a post to get feedback from actual Yoga owners on how these programs interact, what they do, which ones are prerequisite, and which ones are unnecessary. Please don't take this as a blanket answer. This is just what I have found. It might be right - it might be wrong. I'm looking for others to post their experiences as well. Lenovo System Interface Foundation Driver - Necessary prerequisite (missing driver in device manager without it). It allows the Lenovo Utility and Lenovo Companion to work. Lenovo Yoga Mode Control - Necessary if you want to use your yoga to seemlessly change between all the different modes (laptop, tablet, tent, stand). This software is responsible for autorotating and putting Windows into tablet mode. Lenovo Utility - Recommended(?) This one I'm not too sure on. I remember that I was missing some function that I wanted but I can't remember what it was now. Maybe battery cycle count and health? Lenovo Companion - I don't have this one installed and don't think it's necessary but would like someone else to shed some light here.

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RELEVANCY SCORE 76.4

Debasmita from LENOVO threatening me that she will see how my issue will get resolved if I don?t listen to her. Lencare ID# C180312002 || S/N# PF0VK59K || SO# 7008546861 I purchased my laptop four months? back and on March 7th I registered a complain of Laptop Screen is dead and if I connect to HDMI port to another screen it works. The engineer visited to my place on 10th March and replaced the display screen, while opening the laptop the screen packing was loosen up even after my request the engineer kept saying nothing will happen to the new gaps which were formed after display screen replacement. After few hours of service, the screen started flickering again and got completely dim, now the display works sometimes and sometimes it won?t.I register the complaint again on display screen, they sent an engineer after two days and opened the laptop again to check the same display issue, engineer not only opened display Screen but also back panel of the laptop.The display screen issue he confirmed the display will need to replace with one cable and Basel, total three parts. He took pictures of screen frame gap and noted the same in service slip that the laptop packing is gone off and will require new packing. After he went off I observed that now my laptop?s touch pad light has switched off completely.There was only one issue with display but LENOVO service support has introduced few more issues now 1-  DISPLAY ISSUE was introduced - Reason (Auto... Read more

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RELEVANCY SCORE 75.6

Lenovo Y50-70 Laptop support 144hz monitors?Hello, i have a Lenovo Y50-70 Laptop. My question is, does this Laptop support a 144hz 1ms monitors?And which version of HDMI port in this laptop. 1.4 or 2.0 My laptop: http://shop.lenovo.com/us/en/laptops/lenovo/y-series/y50/#tab-tech_specs Thank you!

A:Lenovo Y50-70 Laptop support 144hz monitors?

Hey do you have an answer for me?

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RELEVANCY SCORE 73.2

I have a Y530 ideapad.  Those details are printed right on the surface of my laptop.  I'm trying to get to drivers and downloads, and Lenovo apparently has things all buttoned up to prevent me from doing so, which is truly weird.  I cannot choose my product from their list (it's as if it never existed...).  I installed the Support Bridge software, which supposedly detected my product serial number, but claims there IS no such serial number.  There are a few search returns in the forums on "Y530", but they are only echoes and not related to finding my download (the Power Management Tool, so I can enable my Fn+F5 shortcut, so I can then enable my Bluetooth.   What gives????

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RELEVANCY SCORE 72.4

I have a Lenovo B50-80 which will not power up at all.  I contacted the technical support on the 3rd March 2017 regarding this issue. I waited for the engineer telephone call but that never happened. I have phoned Lenovo on the following occasions still with no joy.9/3/17     13/03/17    22/03/17   24/03/17    31/03/17   10/04/17   19/04/17I was told on the 24th March that the case had been cancelled due to no part being available and that it was passed to a case manager to contact me. I am still waiting to be contacted. I would like a complaints department telephone number or email if someone can provide this. Thanks

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RELEVANCY SCORE 71.6

To get instant help for dell support call @ 877-773-3202 toll free, we provide the best hp laptop customer support and dell customer service in over the world. our official number is available 24*7 hours and give best dell laptop help and dell laptop services to our highly qualified and certified technicians. To get instant help for your laptops and computers please contact us immediately without spending precious time.We give all service and support absolutely free of cost.
Top Best way to Secure your laptops and computers platform like Window's 7,8,8.1,and window's 10 operating system, Mac operating system, Vista, Linux, Ubuntu and any other operating system which you used and have number of problems related to your gadget. some major problems are faced more user's like
slow laptop and computer
internet speed
The laptop and computer restarting continuously
Automatic Pop'ups generate while your surfing on internet.
The printer would not properly work and not connected to your mobile, laptop, computer WiFi or LAN.
Attached Email would not open normally
Not open or run any program into your laptop and computer.If you can't understood these above and any other problems then instant call our laptop and computer customer toll free number +1 877-773-3202 at anytime and anywhere. We have good certified technicians team which always ready to solve their customer problems.

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RELEVANCY SCORE 71.6

HI, I am having unbelievably poor customer service for my P70 warranty repair which has now been away for almost 4 weeks now with no sign of return. Phone calls promise a follow up email which never happens, Status reports don't change and emails don't get answered. Is there a UK address I can complain to?

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RELEVANCY SCORE 71.6

Anyone else have issues with customer service giving them a runaround?  Sent my computer in a month ago and repair hasn't been started yet.  I'm at the point where I need to buy a new system as I just can't work without a computer.  I keep calling every few days and they just tell me the parts are in but they haven't had a chance to get to it and will escalate the issue.  At what point am I entitled to a refund?

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RELEVANCY SCORE 71.2

I am totally disappointed in Lenovo's customer support. My lenovo 710s was bought less than 1 year ago (as of 10/6/2017, when I sent it in for repairs) and had 2 years warranty (1+1 year of extended warranty). I sent my laptop for repair due to a white spot issue on the monitor, affecting viewing of webpages and videos. However, the laptop was returned after 3 weeks without any fixes/repairs, as Lenovo claimed that it was a cosmetic issue. I wrote a message on their customer care website on 3/7/2017. However, they ignored me and there was no reply to date.  I thought Lenovo is a reliable and popular brand. However, it turned out to be a horrible decision, much to my dismay! 

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RELEVANCY SCORE 71.2

Hello !I've this old laptop whici is still useful to me. Alas the hard disk died on me and I could not find the recue CD I made when I bought it.I was able to install Vista home basic using the key found on the sticked on the back (barely legible... ) And had to activate throug phone .... But the computer is running right. I was able to get the proper driver using Google but found nothing in the French support Lenovo website ...I would like to get all the proper software this laptop came with (Power management, update, fingerprint.... ).Do you know if there is a "legacy" support site ?Many thanks in advance for your help.

A:Lenovo 3000 N200 laptop (0769BAG) looking for Vista Lenovo software

Hi,
 
Yes, the EOL site is here and your machine is listed.
 
Regards,
Dave

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RELEVANCY SCORE 71.2

hello. My name is Raghavendra mishra.my mobile number is +918860610601.I Purchased a laptop on 9 th of feb 2017.when i open this laptop when i reach home then i found a red pixel on the screen.then i call to support team of lenovo for DOA. After hearing me they tell to send the picture of screen to sosupport after one day they say that we cant see any pixels so i visit customer service centre at noida after diagnosing my system they send all report that they found spot on screen to lan care.after one day i received call from support team and they say your DOA request and part replacement team has been denied they say that this is a general issue.and we cant do any thing.i m very disappointed after buying this laptop because i don't expect this type of service from lenovo.I attach the pics of screen where a red spot on left upper side of screen is found. thanks&rgards Raghavendra Mishra

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RELEVANCY SCORE 70.8

I have been working with lenovo customer service for the past few weeks. Originally I sent my Yoga3 in for warranty repair a which took almost three months.  The notebook was damaged in shipping on the way back to me and my case was authorized for replacement. I last spoke to  my case manager( Terry Nesbit)  for a repalcement ten days ago and he has not responded to any of my emails since then.   I have called the office number and sent emails to see what is going on with no reply. Any help would be great as to what I should do next.  Lenovo SF Case# 02514352 Replacement YOGA 3 14

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RELEVANCY SCORE 70.8

Dear Sir,                                I was purchase a Lenovo PC(SR NO. R300QH0Z) from you on date 06/04/2015 and it was working fine, but some days ago I face a problem in system that it did not given display  and I logged a complaint to Lenovo customer care(COMPLAINT NO.7008317030), they sent an engineer  Mr. Ashok  Malviya ,he was attended the system problem and opened system and change some parts after that he called on mobile  some one that he did not understand the problem and he tried as he can.The company person called me and requesting me for that by mistaken he ordered SMPS and the problem is related to systems mother board and give him some time to resolve this issue  after few days they sent a Motherboard and told me that it is chargeable.                According to My invoice the Machine is Under Warranty then why should I pay for this then his engineer said that if you want this product to repair under warranty  then wait for approval.                                Yesterday they called me to inform  that they were unable to complete this call w... Read more

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RELEVANCY SCORE 70.8

I placed an order for  Lenovo IdeaPad Laptop : 1 YR to 3 YR ONSITE warranty more than 15 days and status showing shipment delayed (Order #100105965) . Could you please expedite this order and activate (I want to apply 3 year ADP for my laptop after this) ???Order #100105965 I raised this concern to the below mail ID's, and phone number  but no help [email protected]@shoplenovo.co.in  Also please note your 022 - 40174621 is not able to reach, I tried more than 50 time in last 6 days, always it says All our executives ate busy at this time. if you have no plans to attend the calls, kindly remove the number from your web site. 

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RELEVANCY SCORE 70.8

Lenovo has the worst customer service I have experienced in years.  This is regardless of industry or product.  My ThinkPad recently displayed a message indicating it had an internal defect and directed me to place a service call.  I called repeatedly -- at least 6X -- and the Lenovo phone system kept hanging up on me!  This happened over a 3-day period.  I finally gave up, turned the machine off, rebooted and was up and running again.  Is the problem still out there?  Probably.  But I can't rely on Lenovo to stand behind its product and help get it fixed. I received a new error message from Lenovo Solution Center today and was directed to contact support for assistance.  I tried this time to do a live chat.  After repeated attempts to log into this so-called service, I received a grayed-out live chat window which did absolutely nothing.  I shut down the window after 10 minutes and tried live chat again.  I received a grayed-out live chat window which has been spinning for 45 minutes and I'm still without someone to talk to about the problem.  I guess the answer from Lenovo is to make it so difficult for customers to reach them that they finally give up.  Saves on support expense.  I can't wait for this machine to die -- I'll take great satisfaction in throwing it in the trash ... where it belongs! I will never again use a Lenovo product and would strongly recommend anyone reading this entry ... Read more

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RELEVANCY SCORE 70.8

Hi everyone, I've run out of option so I'm posting here in the hopes that anybody can help.  On oct.14 2016 I sent my W540 for minor repairs to Lenovo (namely minijack connector and powr supply). It has a paid 4 years exended warranty with 24h on-site repair. It came back 10 days later totally unresponsive. Nov 2016 : After a series of phone calls, missed appointments, wrong part number ordered, the machine was finally repaired on-site, only to discover that during the first repair the scren had been switched from an IPS 3K to a horrendous TN FHD screen (!!). The screen was not supposed to be part of the repair. The repair didn't last anyway and the machine died again a couple days later. The rest is more of the same, repairs followed by a machine quickly becoming unresponsive. I filed a complaint, and by december I got an email offering a replacement which I agreed to. Since then I've been emailing EMEA cutomer care again and again to no avail. Last email I got was Jan. 12th. reference : Lenovo Case Number: 00952465, SN: R9011C8A Any help is appreciated, I am without  functional machine since oct 14th and can't believe this is standard for Lenovo/Thinkpad. I've been holding on buying my next machine waiting to see how this is resolved, because extended warranty is a major factor for me.    

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