Over 1 million tech questions and answers.

Windows vista recovery error CTOERROR.f​lg and following that error 0x643 while insta

Q: Windows vista recovery error CTOERROR.f​lg and following that error 0x643 while insta

Hi All
system info : HP LAPTOP DV6 -1256tx , windows vista sp1 32 bit
When I am trying to install windows vista sp1 from recovery disks/partition I am getting the error from recovery manager prompting me to choose either to retry or see the details for failure : CTOERROR.flg in form of notepad on my desktop. I have done retry 100 times but to no avail. I cannot restart after this recovery failure message as it shows dialog box on restart: windows security update is not installed successfully or is not trusted.So, i have to go through recovery process again to see the desktop (everything functioning - internet,video, music all) but only once.
Last time i got this message too . When i did installing windows from recovery disks few months back, that time i figured out to install all imp. updates through automatic windows update.All the updates were installed successfully and then it restarted and gone through process of language settings,time settings and all....
But this time when i am trying to update windows, i am getting windows update error 0x643 which is for security update for .net framewrok 3.5 sp1 and family update.I do know the answer how to get away with this error from "windows help" and also from this forum too, which asks for installing .net framework updates from windows update site directly. But the problem is:
Windows update ask me to restart after automatic or manual windows update installation takes place and restart causes problem as it shows dialog box - windows security update is not installed successfully . I need to install all updates in one go like last time from my understanding.:
1. So if i install windows update (to try my luck as last time) it shows 0x643 error for .net framework and asks to restart and after that when i try to manually install failed updated 0x643 it asks me to restart the windows for pending updates.
2. Alternatively, If i try to install failed update first just after recovery failure it won't allow me to install important updates for vista sp1 and asks to restart windows.
All i need is to successfully update all updates through windows automatic update which is not happening at the moment.
Not even able to upgrade to sp2 bcz it too restarts for installing.
Please Help.
Thanks in advance.

RELEVANCY SCORE 200
Preferred Solution: Windows vista recovery error CTOERROR.f​lg and following that error 0x643 while insta

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link http://downloadreimage.com/download.php. (This link will automatically start a download of Reimage that you can save to your computer.)

A: Windows vista recovery error CTOERROR.f​lg and following that error 0x643 while insta

Do you have the original (no SP1 or SP2) Vista installed? You won't be able to install SP1 otherwise.

Read other 7 answers
RELEVANCY SCORE 75.6

After attempting to do a factory recovery on my HP ENVY m7 I get the "The recovery attempt has failed. Select one of the following buttons: "Save Log", "Details" and "Retry"... I get the same Recovery Manager error message no matter how may retries I have done... I saved the error log and copied it below... [23:11:43.25] **************************************************[23:11:43.25]  [C:\SYSTEM.SAV\ExitProc\ErrorChk\ChkError.cmd] has started...[23:11:43.26] --------------------------------------------------[23:11:43.26]  Check SW Error...[23:11:43.28] --------------------------------------------------[23:11:43.28]   [23:11:43.28]  Create ["C:\system.sav\ChkError.cmd.FAILURE.flg"] file...[23:11:43.30]   [23:11:43.30]  Logfile [C:\system.sav\Logs\CheckLog\ChkErr_PASS2_BBV1.log]...[23:11:43.30]   [23:11:43.31]  Check 2nd parameter [PASS2AFTERBBV1][23:11:43.31]   [23:11:43.33]  Error Checking items : [MEMDUMP,APPSLOG,TIMEOUT][23:11:43.33]  --------------------------------------------------[23:11:43.33]  Checking : Memory Dump[23:11:43.34]    Could not find memory dump...[23:11:43.34]   [23:11:43.34]  [DumpFile][23:11:43.36]  Result=PASSED[23:11:43.36]  --------------------------------------------------[23:11:43.37]  Checking : Apps' log[23:11:43.37]   [23:11:44.47]  [AppsLog][23:11:44.55]  Result=FAILED[23:11:44.62]  ----... Read more

Read other answers
RELEVANCY SCORE 75.2

Hello I keep getting this 3 errors (Error Code 0x8007042c, Error 1068 and (-5001 : 0x80070002), after installing:

Update for Windows 7 for x64-based Systems (KB2607576)

and

Update for Windows 7 for x64-based Systems (KB2603229)
Although both updates installed successfully I keep getting this errors since today when I installed those updates here are some pics:

http://i1178.photobucket.com/albums/...ewallerror.jpg

I cannot start windows firewall

not even from here

http://i1178.photobucket.com/albums/...artuperror.jpg

and I can't install games either

http://i1178.photobucket.com/albums/...stallerror.jpg
Help me please Is my computer ruined? I will provide all the information you need but please help me fix it I couldn't find any solutions on Google so please help me, I'm begging you

I cannot do a system rollback since it says there were no restore points but I could do a rollback before, I've uninstalled those updates also but the problem persist

A:Error Code 0x8007042c, Error 1068 and (-5001 : 0x80070002) after insta

Anyone? I'm really scared by the fact that my firewall does not work That means my computer is vulnerable

Read other 9 answers
RELEVANCY SCORE 69.6

Lenovo IdeaCentre K220, Windows Vista
Was working last night
This morning it just loops through options, none will work
Windows installation disk not with new computer
Any ideas.?

Thanks

btw, this just happened to me yesterday on a win 7 machine
 

A:Vista windows error recovery

Read other 16 answers
RELEVANCY SCORE 69.6

I'm trying to fix a friends pc that when it starts up the message displayed is the Windows Error Recovery. I have attempted to boot in Safe Mode with all kinds of network prompt and commands, I have also tried to restore to last working time and none of these work. It restarts and goes back to that screen. I don't have a Windows Vista disc, I know i'm clutching at straws but was wondering whether there is any other way in which i can fix this problem? It's a Toshiba Satellite L300D

Thanks to everyone who replies in advance,
 

A:Windows Error Recovery-Vista

Being that you have a laptop, has it been dropped or whatever?

This seems to be the major problem these days with laptops, they are mishandled all the time and "NoBody" did anything to it. I have now see 3 machines in the past week with problems. All were taken to a tech shop, and the motherboards have been damaged.
 

Read other 2 answers
RELEVANCY SCORE 69.6

Several days ago i was getting ready to make a new partition in order to dual boot linux in addition to windows vista, so i start up computer managment and right click and click create new partition and my computer gets a blue screen and shuts down...
Weird i think, so i start up my computer again and i get the Error Recovery; "Windows has failed to start... a recent hardware or software change might be the cause... etc" and i click start windows normally. it does the same thing, blue screen flash and shuts down instantly. I ran diagnostic tests to see whats wrong and it says everything is o.k. By this time im fed up and i just am ready to fdisk or do a factory reset. I start a factory reset and it gives me an error box with no text in it.

I need to know what to do so i can factory reset it or fix it, i would also like to save my important documents and music if its possible.

Thanks.

A:Windows Vista, Error Recovery

Hi, where did you get "create new partition " from?

Read other 4 answers
RELEVANCY SCORE 68.8

I use an Acer laptop: Aspire 4720-4538

Earlier I was using it, and everything was running normally, and the battery died. Plugged it in, let it charge for awhile, and when I turned it back on it took me to the "Windows Error Recovery" screen. I selected "Launch Startup Repair" and the screen went blank for a moment, and went right back to the recovery screen. Tried it again several times with the same results. Next, I tried selecting "Start Windows Normally" and it tried, rebooted, and took me back to that screen.

I bought it in 2008, refurbished, with Vista pre-installed, and it did not come with disks.

A:Stuck in Windows Error Recovery - Vista

Press ALT+F10 during boot-up -- see if you can get into the Acer recovery partition.

Contact Acer for replacement Vista recovery discs - https://secure.tx.acer.com/RCDB/Main.aspx?brand=acer

Regards. . .

jcgriff2

`

Read other 3 answers
RELEVANCY SCORE 68.8

It keeps appearing a screen on my windows vista saying windows vista recovery error page how could I fix that any 1 knows about
Computer very well that could help me fix that problem?...

A:Windows vista recovery error page

Hello Welcome to TSF! Can you post the error message? It will be in the form of numbers.

Read other 3 answers
RELEVANCY SCORE 68.8

I have been working with a bleeping computer helper and they have been working with me thinking that maybe I had a virus. The topic383291.html listed under "Infected with Goodle keeps redirecting" was the topic that we were working on. The helper feels that I have a vista or hard drive problem and to start a new topic in the vista forum, the following is my information.Mod Edit: Link to malware removal log topic referenced above, http://www.bleepingcomputer.com/forums/topic383291.html/page__st__30 Hamluis.My laptop is a Dell Studio 1555 running Windows Vista Home Premium - SP2, and is a 64-bit operating system. When ever I reboot my computer, or in the normal mode it blue lines and reboots on it own - I always get the Windows Error Recovery Screen with the options of safe mode or normal mode. No matter what I do, remove files, uninstall programs, try to install the dell image file, or original Dell Vista Software it always comes back to the same screen and everything is the same as before I tried to remove, install images, etc. The computer has a lot of blue screns reboots unless running in safemode. I am running McAfee internet security software, but can't uninstall it to run virus checks. When running in the normal mode I get a a lot of screens of programs shutting down before I get the blue screen shutdown. Listed here are a few of the programs that are shutting down.-Host Process for windows service stopped working and was closede-Google chome stopped ... Read more

A:Vista problems -windows error recovery

Hello jkswanda,I just read your recent Vista post on the Malware Forum. CatByte feels that your computer may have a hard drive issue. To determine your hard drive manufacturer, please click Start (orb), right mouse click on Computer in the start menu, and click Properties. Select Device Manager (top, left side of page) and click on the (+) sign next to Disk Drives. Let us know what it lists.It would make sense to start by attempting to run the onboard Dell Diagnostics. See this link: How to Run the Dell 32-bit Diagnostics Utility. Select the Custom Test then Hard drive. If it offers a short and an extended test, run them both. Report any errors that it finds.

Read other 22 answers
RELEVANCY SCORE 68.8
A:Intel RST 10.​8.​0.​1003 out

a link would be nice

Read other 9 answers
RELEVANCY SCORE 68.8

QUOTENorton internet security found this: afd.sys(Backdoor.Tidserv.l!inf)It is unable to remove it and linked me to this page hxxp://securityresponse.symantec.com/security_resp?onse/writeup.jsp?docid=2009-120316-3836-99&tabid=3 I have tried running the scan in safe mode but norton crashes in an runtime errorwhenever i press any of the tabs in the scan window OR when it finds the: afd.sys(Backdoor.Tidserv.l!inf)I am unsure of what do do next. Im running Vista sp2.Posted this here http://community.norton.com/t5/Norton-Inte...inf/td-p/228346Was told to ask for help on this site.Possibly related:Got a sudden bluescreen a few weeks ago since then everytime i start windows it asks wich program i would like to use to open net.net.Last night when i started my computer i would get a bluescreen whenever i reached the windows loginscreen was able to start in safe mode, Used system restore to restore the computer to around 2010-april-25.I could start windows normally again net.net issue still there.Norton internet security ui was completly thrashed and requested me to reinstall, It also reported a virus but the ui was to damaged to make out what it was.After reinstall it reported: afd.sys(Backdoor.Tidserv.l!inf)googled it then posted the above topicMost likely unrelated:Two times after the net.net issue the computer has had a complete freeze while emmiting a continiuos loud beep from the speakers, Had to hold down the power button to turn it off.When trying to boot it ... Read more

A:afd.sys(Ba​ckdoor.Tid​serv.l!inf​)

Hi Hhar,Welcome to Virus/Trojan/Spyware/Malware Removal (VTSMR) forum. I am going to assist you with your problem.Please refrain from making any changes to your system (scanning or running other tools, updating Windows, installing applications, removing files, etc.) from now on as it might interfere with our fixes. Please let me know in your next reply if you agree with this.If the issue is still not resolved please update me on the current condition of your computer.Also post a fresh DDS.txt, no need for the Attach.txt.Then run GMER and uncheck all the sections except Sections (C drive should be checked) and click Scan. It will not take long. Please save and post the log.post the log

Read other 23 answers
RELEVANCY SCORE 68

Okay, I'm having real problems here. Along with the problem with my laptop not connecting to the internet, this morning I've run into a problem with my desktop, ( dell running windows vista home). When I sat down to the computer, it had a bluish/ black screen and nothing would bring it out of that state. I turned it on and off and now I'm getting a "Windows Error Recovery" screen. It shows "Windows failed to start. A recent hardware or software change might be the cause". It then gives me two items to select from; "Launch startup repair (recommended), and start windows normally". I've tried both and it just keeps coming back to this screen. When I click on Launch startup repair, it instantly goes back to this screen. When I click on start normally, it runs through the startup and then goes back to this screen. I've tried safe mode, (and all of the items you can pick from) and it goes to this screen also. I can't get past the "Windows error recovery". I'm having problems with my laptop and I believe its due to windows updates so if it had updates installing, I'm sure my desktop may have been loading updates and either they messed up my windows startup files or maybe they were installing when the power went out, or when I turned it off manually.
Anyway, any help I can get would be appreciated!! Both computers are down and I'm computer stupid!
Thanks in advance for the help.

A:Vista won't boot past "windows error recovery"

Subscribed. Having same problem on my desktop

Read other 19 answers
RELEVANCY SCORE 68

I have vista home premium 32 bit. I currently am running the factory installed 2 GB or RAM. The current RAM is 2x1GB of DDR2 PC2 5300. The RAM I purchased for upgrade is 2x2GB of DDR2 PC2 6400. I have been operating the 2GB of RAM for a little over a year now with no problems except that I want to upgrade. When I installed the 4GB of RAM my laptop wouldn't boot properly. I got a Windows Error Recovery. I had the choices of either repairing or startup as normal. Either choice was unsuccessful and led to a reboot and thus a never ending loop of no progress. I reinstalled the original 2 GB of RAM and ran a system restore and everything is back to normal....except I dont have 4GB of RAM! Whats my problem and what other information can I provide help with a solution? Thank in advance.
 

A:2GB to 4GB Upgrade on Vista produces Windows Error Recovery

Read other 8 answers
RELEVANCY SCORE 67.2

Tried everything. From adding full user control to trusted installer and creator/owner in Windows/Microsoft. net and Program Data directories to therepair service verifier, making sure virus scanner is off, fixit solutions, sfc /scannow's clean bill of health, uninstalling a few upgrades mentioned with .netframe 4.0 and 3.5 etc etc. I get a fatal error if I try to uncheck .net 3.5 (the only version I can see since all other have been uninstalled) in 'turn windows features on and off), smartmsizap, msiinv, Smart boot(cold boot? with the startup items not checked and initial boot config). I think something is wrong here with either registry or program permissions because the initial 4.5.1/4.5.2 install zips to a random c:/ directory and then it asks me to find netfx_core_x64.msi which I point to in that directory, but says it is not the netfx_core_x64.msi that came with the installation.

As of current, I do not have any working .net framework which is bad because 1) some progrmas, ie video games require it 2) my schoolwork/development environments need it for things like Git

Another weird thing is although I manually installed net framework 1.1, only 3.5 shows up in the 'turn windows features on or off' and I can't 'uncheck' it or add the sub trees underneath it. Almost like it is not there but doesn't want to install additional componenets or be completely uninstalled.

Drive files here:
https://drive.google.com/file/d/0B4-...ew?usp=sharing
https://drive.google.com/file/d/... Read more

A:0x643 .Net Framework Error... Can't install ANY net framework

BUMP please help ;(

Read other 1 answers
RELEVANCY SCORE 67.2

I would greatly appreciate help in this matter.

My computer is a Dell Inspiron 530 with Windows Vista Ultimate, Service Pack 2 (I believe).

I have always had trouble with Sleep mode on this computer. When entering sleep mode, I cannot wake the computer back up, and I so I must resort to a manual reboot, which often causes problems.

Last night, I accidentally clicked on Sleep instead of Shut Down. Of course, because I could not wake the computer up, I used the power button to shut it down. This morning, I again pressed on the power button to start it back up.

I was eventually taken to a black screen saying "Diskette drive 0 seek error. Press F1 to continue and F2 to [some] menu." Following the advice posted on a website, I pressed F2, then accessed Standard CMOS Features, and disabled Drive A.

This got rid of the diskette error, but it did not get rid of the constant looping from the Dell screen to the Windows Error Recovery screen (which I usually get when rebooting from Sleep mode) to the green loading bar screen (the green bar stops loading about 2/3 the way to completion) back to the Dell screen and back to WER, etc.

Thus, there is apparently no way that I can access the computer which I speak of. I have tried Starting Windows Normally, with Safe Mode, and with Last Known Good Configuration. They all provide the same result (back to Windows Error Recovery).

Again, I will be exceedingly glad for all assistance that can be rendered on this is... Read more

A:Vista - Looping from Green Loading Bar to Windows Error Recovery

Hi if you have a install or recovery disc you may be able to try running a repair
http://www.vistax64.com/tutorials/88...all-vista.html

Read other 6 answers
RELEVANCY SCORE 67.2

Earlier today I was using my laptop and had a monitor plugged in (if that matters) and I was listening to music and organizing files (it has no problems with minor multitasking like that), and I left for a bit. When I came back everything but the mouse was frozen. I tried CTRL+ALT+DEL and a buncha stuff and eventually had to restart it. Now it gives me an error when trying to start. It gets through the Dell loading logo, but brings up a menu with the options:
Launch Startup Repair (recommended)
Start Windows Normally

When I click option 1, the screen goes black for a second like it is trying, but then goes right back to that menu. The other option (2) pretty much resets the computer, and then brings me back to that menu. I've tried restarting, and I also ran the repair option with my Vista disc (original OS), which finished but didn't do anything.

I have no idea what to do, and I'm REALLY DESPERATE! I need my laptop to work! PLEASE HELP!!!
Thanks a BUNCH!
-Jac Falcon
 

A:Windows Vista Laptop says error and wont run Recovery! HALP!!!

B
U
M
P
!
!
!
 

Read other 2 answers
RELEVANCY SCORE 67.2

I am trying to take back up of the files from my Laptop.
I used it for 2-3 days. 
Stages followed. 
I connected my laptop with a hard disk.
1. Welcome
2. Factory recovery media. After starting the application, following error poped up:an error occurred while creating the factory recovery media dell
3. Data back up to hard disk. No issues for this point
4. Finish

A:New laptop 5558 Windows 8.1 Dell recovery and Back up, Error: an error occurred while creating the factory recovery media dell

Hi,
Thank you for writing to us!
Kindly click on the following link:
https://www.dell.com/support/home/us/en/04/media
This link will give all the information as to how you can use Dell backup and recovery and if there are any other issues with the same.
Thanks
Robin

Read other 1 answers
RELEVANCY SCORE 66

Hello. I have Norton 360. I ran across a disturbing message earlier today. A notice popped up saying something about malicious activity on the computer. I had ended up on a web page I did not intend and the message looked kind of fake. At the same time, Norton notified me that it had blocked an attack called "Fake App Attack: Misleading Application Suspicious Notification". I tried to navigate away from the notice, but it appeared as though it wanted me to take action right away. I wasn't going for it, so I got away from it. Am I infected? Is there anything I can do about it? Thanks.Edit: Moved topic from Virus, Trojan, Spyware, and Malware Removal Logs to the more appropriate forum.~ Animal

A:Fake App Attack: Misleading Applicatio​n Suspicious Notificati​on

Welcome aboard   Download Security Check from here or here and save it to your Desktop. Double-click SecurityCheck.exe Follow the onscreen instructions inside of the black box. A Notepad document should open automatically called checkup.txt; please post the contents of that document.NOTE 1. If one of your security applications (e.g., third-party firewall) requests permission to allow DIG.EXE access the Internet, allow it to do so.NOTE 2 SecurityCheck may produce some false warning(s), so leave the results reading to me. Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.Make sure the following options are checked:
Internet ServicesWindows FirewallSystem RestoreSecurity Center/Action CenterWindows UpdateWindows DefenderOther ServicesPress "Scan".It will create a log (FSS.txt) in the same directory the tool is run.Please copy and paste the log to your reply. Please download MiniToolBox and run it.Checkmark following boxes:Report IE Proxy SettingsReport FF Proxy SettingsList content of HostsList IP configurationList Winsock EntriesList last 10 Event Viewer logList Installed ProgramsList Devices (do NOT change any settings here)List Users, Partitions and Memory sizeClick Go and post the result. Download Malwarebytes' Anti-Malware (aka MBAM): http://www.malwarebytes.org/products/malwarebytes_free to your desktop.* Double-click mbam-setup.exe and follow the prompts to install the program.* At the end, be sure a checkmark is placed next to Up... Read more

Read other 9 answers
RELEVANCY SCORE 66

I got 2 BSOD's yesterday while playing Elite Dangerous and streaming on Twitch.tv using OSB to broadcast. Programs that where used when event happened are:
OBS (Open Broadcaster Software)
IE 11 with Twitch.tv and Gmail
Track IR 5
Spotify

I had just installed a new game capture software program and wonder if that may have been the issue. (Game Capture HD from El Gato).

Can you please review the attached logs and let me know what you find so I can prevent this from happening again.

A:BSOD WHEA_UNCOR​RECTABLE_E​RROR while playing Elite

STOP 0x124 (the WHEA Uncorrectable Error) is most frequently a hardware problem - but it can be caused by incompatible software (or even low-level driver problems). We usually suggest running hardware diagnostics to rule out the hardware. Here's my page with links to free diagnostics: Hardware Diagnostics

You had a bunch of memory dumps from back in April. I did not run the analysis on them as they don't appear to be related to the more recent one's (July 27 and later).

Riva Tuner (along with MSI Afterburner and EVGA Precision) are known to cause BSOD's in some Windows systems (it's driver is usually RTCore64.sys). Please un-install them immediately!

If you're overclocking, please stop the overclock while we're troubleshooting. Feel free to resume the overclock once the system has been stabilized.

There are 3 memory dumps (all are STOP 0x124) - but there are another 3 listed in MSINFO32, and they aren't STOP 0x124
Most are associated w/Windows drivers, but one is due to your Logitech software. Please update it to the latest, Win8.1 compatible version.

Please uninstall Corsair Link as it is known to cause BSOD's on some Windows systems.

Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

lmimirr.sys Tue Apr 10 18:3... Read more

Read other 1 answers
RELEVANCY SCORE 65.6

Hi everyone, so my gateway laptop is acting up. I tried restarting it once and I left it for about 5 minutes to let it do its job, and I came back only to see that it failed to restart completely because it froze. Since I could come up with zero ways to reboot it "safely," I held the power button until the computer shut down, waited for 2-3 minutes, then turned it back on. However, seeing as I've done this same procedure whenever I had this "freezing" problem 3-4 times on this laptop, I didn't think anything could go wrong, but as the laptop started to turn on, it took me to the windows error recovery window. It gave me two options: launch startup repair, start windows normally. On my first trial, I selected the start windows normally and let it do its job. I was watching TV, and so waiting wasn't really a hassle, until I noticed that the "moving bar" thing has been moving and loading for over 30 minutes. This was new to me, because before it would start windows normally. I pressed the power button again, and it took me to the same windows error recovery screen. On my second trial, I chose the launch startup repair, and it started checking for disk errors, COOL. The screen also indicated that it may take one hour to complete etc., but as I was watching TV and glanced at the monitor, I realized that it went back to the "moving bar" loading thing, so I thought that it was fixed seeing as I didn't really see the transit... Read more

A:Vista- Windows error recovery, Windows won't start

Read other 6 answers
RELEVANCY SCORE 65.6

I have been directed to this site to ask for assistance, when using my norton virus scan I am asked to manually remove Backdoor.Tidserv!inf Infected file: volsnap.sys size: 239kb but when i try i get a message saying i need permission to perform this action from TrustedInstaller to make changes to this file. I have also been told by users not to remove this file as it will render my comp. unusable, how do i get around this?Edit: Moved topic from Win 7 to the more appropriate forum. ~ Animal

A:Backdoor.T​idserv!inf Infected file: volsnap.sy​s.

You need to move this thread to the Am I infected? What do I do? forum. Please ask a forum moderator to move this thread.

Read other 2 answers
RELEVANCY SCORE 65.2

I upgraded my husbands computer from Windows Vista to Win7 Home Premium 32bit. Did a full backup under Vista to an external drive, and also used Easy Transfer. Wanted to do a clean install and format the hard drive due to past computer problems. All went fine until I used easy transfer to put the ''old''files back onto the computer after the new Win 7 install. I'm getting a ''protected content migration'' error,asking for a password. My husband did not have a password on the old user account,but just to be sure we have tried every password that we have used. No luck with any of them.
How do I know what it is that we no longer have access to?
Is there anyway for me to recover access to these files that are supposedly password protected?
Should I do anything as drastic as just doing a full restore back to Windows Vista from the backup copy and change anything and then start over?

Any help would be completely appreciated. Thought I had been so careful,and was very prepared for any issues.......

Both the backup and the easy transfer files are stored on an external hard drive,just FYI.

A:Protected content migration error with Easy transfer after Win 7 insta

How to Recovery files from a WET IMG
How to extract files from MIG

Read other 2 answers
RELEVANCY SCORE 65.2

Upgrading from Win7 Pro to Windows 10 conflict with HP Client Security Manager (HP CSM).Win 10 said HP CSM needed to be removed.Removed  HP Encryption, plus other files first, as intructed. OKLast step, Trying to remove HP CSM, Get message:"Error1721 "A program required for this cannot could not be run.Action: UnpinShortcut,9EA0D2F2_9FB2_4E38_8ECO_P1D104E..C99CCLocation: C:\Users\Vincet|AppData\Local..|DPClientConsole.exe"Tried to Repair file to be able to remove it, get same message.Tried to repair, tried to re-install.Cannot repair, cannot remove, Win 10 will not finish.How can I remove HP CSM so I can update to Win 10?Win 7 still opens, but without HP bio.metrics??Does HP have a fix??? Or do they leave you out there hanging?Thank You.

Read other answers
RELEVANCY SCORE 65.2

Hello. Last night, I noticed some unusual activity on NIS security history. First of all, I noticed nearly 50 entries of Unauthorized access blocked (Access Process Data) with a medium severity rating. The file name it lists is C:\WINDOWS\SYSTEM32\LSM.EXE for all of them. I scanned the file with norton, but there were no problems with it.
 
Secondly, I noticed there was an entry that said "User logged in" the second all this started, but no one was logged on and there's no evidence of anyone being logged on and there's no entry afterward of "User logged off". Is any of this anything to be concerned about? Thanks.
 

Read other answers
RELEVANCY SCORE 65.2

New to this forum. Windows Defender keeps identifying this malware. Unable to remove.

Any assistance would be appreciated.

Thx.

A:HACKTOOL:W​IN32/KEYGE​N Trojan

DownloadTDSSkillerLaunch it.Click on change parameters-Select TDLFS file systemClick on "Scan".Please post the LOG report(log file should be in your C drive) Do not change the default options on scan resultsDownloadaswMBRLaunch it, allow it to download latest Avast! virus definitionsClick the "Scan" button to start scan.After scan finishes,click on Save logPost the log results hereDownloadESET online scannerInstall itClick on START,it should download the virus definitionsWhen scan gets completed,click on LIST of found threatsExport the list to desktop,copy the contents of the text file in your reply

Read other 15 answers
RELEVANCY SCORE 64

I tried to burn a single 400MB (or so) file to CD, and it got stuck for hours partway through. Is there a file size limit in the burning process? It was a blank CD, and I asked to have it treated like as USB stick when prompted, which I seem to recall was similar to UDF packet writing. In case it matters (I suspect it doesn't), it was a zip file of selected parts of a file tree.

After cutting up the coaster & disposing of it, I tried again, but this time, I descended to selected nodes in the subtree and zipped selected sub-subtrees (i.e., nodes in the subtree that I zipped up above), then got rid of the sub-subtree for which I had created a zip file. It seemed to work fine this time. However, when I ejected the CD, Windows said to wait while it closed the session so that it could be used in other computers. Hopefully, that doesn't mean finalizing the disc, i.e., I can still write (overwriting some files if desired) as if it was a USB stick.

P.S. From a quick google, I didn't come across a mention of some file size limit that people were running into.

A:Limitation​s & assumption​s in CD burning

Chances are it was a bad disc. I assume you are burning onto a RW disc, then you will be able to re-write files. Closing the session is not the same as finaising the disc. It is establishing file system data for the disc which will be re-written next time. I have accidentally burnt whole disc images files (.iso) to disks before as opposed to writing the image data to the disc, these are usually around 650mb so do not indicate a file size limit. Using CD's for large file storage is not recommended as it will be VERY slow if trying to open the ZIP from CD. When it comes to using the ZIP I would copy the file back to HDD before opening it.

Read other 2 answers
RELEVANCY SCORE 63.6

Anyways yesterday I posted about how I accidently uninstalled some preloaded Windows programs, I reinstalled some of them, but now my laptop's all funny. When I connect to The Internet, any program that I open freezes for like 10 minutes, after which it unfreezes. During this time I normally restart my computer, with no success. If I open Windows Live Messenger and Internet Explorer 7 together it freezes normally.
Pinball, WordPad, Sound Recorder, and Volume Control cannot be restored.
Also, I tried using my Toshiba Recovery DVD, with no success. It says Loading RAMDISK Image, then it reboots and loads the exact same system with no changes made. I called in to Toshiba support, a customer service rep and I redid this process, and no success. He says there might be a hard drive corruption so severe that it refuses to accept The DVD.
What can I do?
My computer specs:

Toshiba Satellite a100
Windows XP Home SP2
Intel Centrino dual-core 1.6 GHz
100 GB hard drive
1 GB RAM
DVD-RAM multi-layer burner

Yada yada.
Please help, and if you require any more information I will be glad to provide it.

BTW, I had this exact same problem with my previous laptop, which was the same kind. That one, I returned it to Future Shop and I got it exchanged for this one since it was still 2 weeks of my purchase. It's been 2 months, however, so that option is not open.
Update: When I connect to The Internet, if I try to open ANY programs it freezes, not just IE7 or WLM.
 

A:Windows XP error, probably hard drive error, recovery disc not working

My HJT log:

Logfile of HijackThis v1.99.1
Scan saved at 11:19:47 AM, on 29/10/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.5730.0011)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Windows Defender\MsMpEng.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Intel\Wireless\Bin\EvtEng.exe
C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
C:\WINDOWS\system32\cisvc.exe
C:\WINDOWS\system32\DVDRAMSV.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe
C:\WINDOWS\system32\tcpsvcs.exe
C:\WINDOWS\System32\snmp.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\TOSHIBA\TOSHIBA Applet\TAPPSRV.exe
C:\Program Files\Norton AntiVirus\SAVScan.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\System32\DLA\DLACTRLW.EXE
C:\Program Files\TOSHIBA\TOSHIBA Zooming Utility\SmoothView.exe
C:\Program Files\Toshiba\Tvs\TvsTray.exe
C:\Program F... Read more

Read other 1 answers
RELEVANCY SCORE 62.8

Hi, I'm using recovery disks to recover Windows on my Lenovo G505 (the onekey recovery partition is corrupted). When I select either of the 2 recovery options using the disks I get the message "create recovery file (aodstat.dat) occurs an error" and I'm unable to proceed. Can anyone advise what this error means? The notebook is still under warranty. ThanksEd

Read other answers
RELEVANCY SCORE 61.2

Hi, I was wondering if anyone could help me with an issue I'm having in Vista.

I was trying to navigate to a webpage in Chrome, and then webpages started to refuse to load past a certain point (e.g. the tab would show the page's title, but the tab itself would be entirely blank). When this happened my computer started to freeze for periods of time, after which it would do whatever I had told it to (e.g. I clicked the "x" to close Chrome, which it did after several minutes) for about a second then freeze again.

I decided to restart the PC by holding down the power button. When I turned the PC back on I got the screen saying that one or more of my disks needed to be checked for errors, but I told it to skip the disk check (bad idea, I know, but I was in a terrible mood at the time and wasn't thinking too straight). The computer then froze on that screen, so I restarted it again.

After restarting it the startup repair program ran, as Windows would not start, and took a while checking for errors before asking whether I want to run system restore, which I do. After running system restore it gives me an error message saying:

"The instruction at 0x737e989e referenced memory at 0x00000000. The memory could not be read."

I then click on "OK" and the computer goes to a screen with six recovery tools on it (Startup Repair, System Restore, Windows Complete PC Restore, Windows Memory Diagnostic Tool, Command Prompt and Recovery M... Read more

A:Unable to start Windows Vista. Start up recovery producing error message

Do you get Blue Screens when this happens?
 

Read other 2 answers
RELEVANCY SCORE 61.2

Dell 530S continues to loop " windows error recovery". There has not been any new hardware or software added. I have unplugged all non-essential accessories. Computer will not boot up windows in safe mode or any other mode. Help...

A:vista error recovery

Worth a look, http://answers.microsoft.com/en-us/windows/forum/windows_vista-system/windows-error-recovery-windows-failed-to-start/49f3006e-2cd8-42c1-bc0d-4b9844937bbb .

Louis

Read other 1 answers
RELEVANCY SCORE 61.2

I have a Gateway Dx43003 running Windows Vista Home Premium. Due to a power supply issue I have not used it for about 6 months. Power supply issue has been resolved. Since I had backed up all my files previously I decided to do a factory reset using my the recovery discs I created when I got the unit. I inserted the first disc with no issue, following the prompt I inserted 2nd disc, walked away while waiting for prompt for 3rd disc. When I came back to check there was a black screen but the disc had ejected just like the first. I inseted the 3rd disc thinking it would continue with no such luck. Screen stayed black for hours. Decided to shut down and restart. Restarted, went to Gateway splash screen, to microsoft working screen, then to black screen with no change. I decided to reboot to safe mode. Safe mode screen came up as normal. It went to the " install backgroud with windows installing" message, then it showed the error " windows cannot complete in safemode. to continue installing windows, restart computer".Decided to try safemode restart again, but select "restart windows normally".This time I got "Windows install background again with windows is installing" message, then error box popped up with " the computer restarted unexpectedly or encountered an enexpected error. windows installation cannot proceed. to install windows, click "ok" to restart the computer, then restart the installation". No matter what I d... Read more

A:Vista recovery error

Hi, you have posted on two other pc forums and are receiving good help from one of them.
It may be best to stay where you are receiving help and follow their suggestions, as it may become confusing to you and to all who are trying to help you.
 

Read other 3 answers
RELEVANCY SCORE 60.8

Hi,
 
I'm currently trying to fix a computer that has the "Windows Error Recovery" error which doesn't let me login. All of this started after cleaning a virus. The computer was acting goofy so I decided to scan it using the Microsoft Security Essentials and it actually found one but it said that it was partially removed and it suggested to download a utility (I don't remember the name) to do an offline scan, I downloaded this utility to a USB drive and boot from the USB, it did its thing and it actually found the virus again and this time it removed it completely, after this I tried rebooting my computer and it’s when I got the "Windows Error Recovery" error.
 
"Windows Error Recovery" Screen:
All I see is a screen with the following options...
 
Launch Startup Repair (recommended)
Start Windows Normally
When I select the first option, it tries to fix the error but after a while it shows a message saying that the problem couldn't be repaired. The second option basically brings me back to the same screen described above.
 
The other thing I have tried is the Advance Boot Options...
 
Safe Mode
Safe Mode with Networking
Safe Mode with Command Prompt
Enable Boot Logging
etc ...

 
But all of the above options take me back to the "Windows Error Recovery" screen.
 
Any idea how can I bypass this screen? 
 
All I want is basically be able to login to backup my files and then reformat it. I refused to the idea of reformatti... Read more

A:How to bypass "Windows Error Recovery" error screen in Windows 7

Download an ISO for Linux Mint and burn it to a DVD or install to USB (you can use Rufus for this).
 
Boot the computer fromthe DVD/USB and you will then be able to copy all your data to a USB flash drive/external disk.

Read other 13 answers
RELEVANCY SCORE 60.4

I turned my PC off by clicking shutdown.

When I turned it back on it displayed NO SIGNAL

New Motherboard DVI DB Board Core & PSU

The PC worked for approx 30 mins & then IE crashed repeatedly so I shut it down

Now when I turn uit on I get the message Windows Error Recovery

Then 2 options,
1 Launch Start Up Repair (Recommended)
2 Start Windows normally

I cannot select option 2 having tried 3 different Keyboards, so I am left with option 1, which when it counts down oes to the Screen with a list of different languages

But before I go ahead & click this I want to know if I would loose all the Data on my Hard Drive as I have pics of babies christening, School plays & other very important data which I have no back up for.

I know I know, yes I should of backed it up but this was Christmas time & being so busy with 4 kids & the fact that I am very seriously ill taking very high amounts off morphine, at times I m not fit to get out of bed let alone think "my brand new PC is going to crash & burn"

Pleae can anyone help me out by letting me know if I would loose my Data if I go ahead & do the recommended Launch Start Up Repair

Or is there a way I can select option 2, so that I can get into the Data so I can back it up?

I have a Phillips LX2000 Slimline with Vista O/S

Many thanks for any help received
 

A:Windoes Error Recovery for Vista O/S

Sorry forgot to add the fact that I did not get a Vista CD with my PC - so I presume it is built in!
 

Read other 2 answers
RELEVANCY SCORE 60

Hello I need help I have a Acer windows 7 I tried all the possible recovery options the only that can help me is the command prompt I tried most commands but need help thank you
(I do not have a repair disk)

A:Recovery - Split from http://www.bleepingcomputer.com/forums/t/614188/windows-error-recovery/

Specific Acer model?
 
Louis

Read other 1 answers
RELEVANCY SCORE 60

Hello all,
My HD went bye bye so I purchased a new one. After installing the new drive I tried the recovery disks from HP but received an error--something to the effect that this PC cannot use recovery disks. HP wants to much money to tell me how to get around this problem. I would appreciate your help in getting my PC running again.

HP Pavilion, Vista Home Premium, 500GB HD

Thanks
 

A:Recovery disks for Vista returns error

Read other 16 answers
RELEVANCY SCORE 59.6

Hi guys,

I was using my computer today and for the first time ever (had computer for 10 months) I had a BSOD. Here is what I found. Anyone have any thoughts?

FAULTING_MODULE: 81c00000 nt

DEBUG_FLR_IMAGE_TIMESTAMP: 0

WHEA_ERROR_RECORD: !errrec ffffffff849784e0

BUGCHECK_STR: 0x124_GenuineIntel

DEFAULT_BUCKET_ID: WRONG_SYMBOLS

STACK_TEXT:
WARNING: Stack unwind information not available. Following frames may be wrong.
81ceef84 81fa6f1f 00000124 00000000 849b3578 nt+0xd8681
81ceefa0 81cced6a 849b3578 84ac2de8 00000001 hal+0x5f1f
81ceefc0 81fa6ede 84ac2de8 84ac2f00 81ceeff4 nt+0xced6a
81ceefd0 81fa6fff 00000003 84ac2de8 00000000 hal+0x5ede
81ceeff4 81fa389f 8014a000 00000000 00000000 hal+0x5fff
00000000 00000000 00000000 00000000 00000000 hal+0x289f


STACK_COMMAND: kb

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: hardware

IMAGE_NAME: hardware

BUCKET_ID: WRONG_SYMBOLS

Followup: MachineOwner

A:windows vista bsod STOP error (error posted)...any thoughts?

Quote:





Originally Posted by ajcool123


Hi guys,

I was using my computer today and for the first time ever (had computer for 10 months) I had a BSOD. Here is what I found. Anyone have any thoughts?

FAULTING_MODULE: 81c00000 nt

DEBUG_FLR_IMAGE_TIMESTAMP: 0

WHEA_ERROR_RECORD: !errrec ffffffff849784e0

BUGCHECK_STR: 0x124_GenuineIntel

DEFAULT_BUCKET_ID: WRONG_SYMBOLS

STACK_TEXT:
WARNING: Stack unwind information not available. Following frames may be wrong.
81ceef84 81fa6f1f 00000124 00000000 849b3578 nt+0xd8681
81ceefa0 81cced6a 849b3578 84ac2de8 00000001 hal+0x5f1f
81ceefc0 81fa6ede 84ac2de8 84ac2f00 81ceeff4 nt+0xced6a
81ceefd0 81fa6fff 00000003 84ac2de8 00000000 hal+0x5ede
81ceeff4 81fa389f 8014a000 00000000 00000000 hal+0x5fff
00000000 00000000 00000000 00000000 00000000 hal+0x289f


STACK_COMMAND: kb

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: hardware

IMAGE_NAME: hardware

BUCKET_ID: WRONG_SYMBOLS

Followup: MachineOwner




Hi. . .

A bugcheck of 0x00000124 = 0x124 indicates that a fatal hardware error has occurred. The reference to WHEA is Windows Hardware Error Architecture. There is an event log for WHEA, under Applications and Services\Microsoft\Windows\Kernel-WHEA. It usually contains entries stating that WHEA was successfully initialized, that x# error sources are active and the record format of WHEA. I have never seen any other entries in it b... Read more

Read other 2 answers
RELEVANCY SCORE 59.2

Hello,
I'm running Windows Vista Home Premium 32 bit. that gets as far as the Windows Loading Screen (with green bar) but restarts and goes to the error recovery screen. When this problem first started I was able to recover it using a restore point, but their are none shown. I was also able to use bootrec.exe to repair it, but now that doesn't work either. I'm able to boot into Recovery mode and startup repair is unable to fix any problems. I Have run the frst tool and have attached the log file to my post. Any Help is Greatly appreciated.

A:Vista won't boot, Loops to Error recovery screen.

Computer now displays the error message ntsf fatal error 1 reading boot.ini after dell logo screen. This happened after trying to boot into safe mode using f8. Safe mode hasn't been able to boot previously.

Read other 0 answers
RELEVANCY SCORE 59.2
A:Vista won't boot, Loops to Error recovery screen.

Computer now displays the error message ntsf fatal error 1 reading boot.ini after dell logo screen. This happened after trying to boot into safe mode using f8. Safe mode hasn't been able to boot previously.

Read other 2 answers
RELEVANCY SCORE 59.2

I have a Hp pavilian M7750n that I'm trying to do a full system restore on but when I try using the recovery disk it starts and then I get a blue screen with "error 1012" I know the recovery disks work because I've used them before but since then the dvd rw drive broke and I replace it with a asus dvd drive.

Am I getting the error because of the drive isn't the factory drive?

Is it possible to do a full system restore with out using the disks?

Is there another "not too expensive" dvd drive I could buy that I wouldn't have this problem with?
 

A:Vista recovery getting Error 1012 with replacement dvd drive

Read other 13 answers
RELEVANCY SCORE 59.2

I suspect a hard drive failure on my old notebook (2009 vintage)
HP Pavilion dv4-1530ca
Model: VM160UA#ABC
[Personal information removed]
Windows 7 - 64 bit SP1
 
BIOS Version/Date  Insyde F.67, 29/11/2010
Memory upgrade from 4 to 8 GB (2015)
 
I have been through the recovery process - several times using my 4 recovery disks.
All hardware has been removed from the laptop (e.g. the mouse - memory still at 8 GB)
Each time the recovery process goes to completion and then I see  Error 0xe0f00013
 
I have done a Google search and ended up at this HP site.
 
Question #1:  What this error code mean?
 
Does it mean a hard drive failure? If so, is there a compatible hard drive that I can use to replace it. I have read of users have replaced there hard drive with a 'hybrid' drive that will not function.
 
Question #2: Can I recover from this error? If so how?
 
Thanks

A:Windows 7 Recovery - Error 0xe0f00013 in recovery disk

Hi @Walker127, Welcome to the HP Forum! It is a terrific place to find answers and tips! For you to have the best experience in the HP forum I would like to direct your attention to the HP Forums Guide: First Time Here? Learn How to Post and More. I understand that you have attempted a recovery four times resulting in  the same error message  (0xe0f00013) after completing the process.To rule out the hard drive and memory as a possible cause, please test them  for hardware failures.  HP Notebook PCs - Testing for Hardware Failures (Windows 7, Vista). If no issue have been found, please try this workaround from @DavidPK:  Error code #0xe0f00013, while using factory image restorePlease let me know the outcome. To express appreciation for my post please click the ?Thumbs Up Icon?.  If my post resolves the issue you are experiencing, please click "Accept as Solution" to help others find what worked for you! 

Read other 4 answers
RELEVANCY SCORE 57.6

Hi i have an acer laptop it was being very slow and crashing it also failed to recognise my profile, i was advised to erestore which i tried but got the message failed due to 1117 error may be due to i/o error now i can not get away from from erestore it just keeps jumping back there, what can i do, someone help please

A:windows vista error 1117 i/o error

Hi and welcome to TSF it may be your harddrive failing or if your using some type of sql server Error message 823 may indicate hardware problems or system problems in SQL Server

Read other 1 answers
RELEVANCY SCORE 57.2

Ok... Had a bad virus sent my machine away they installed a new hard drive. I get it back and use recovery disks to reinstall vista. All four + supplemental disks went great I click next n blue screen come up with an error a source is trying to use a thread it does not own. I have an hp pavilion 2009. Need help badly!!
 

A:New hard drive reinstalled vista w/recovery disk and now blue screen error

"a source is trying to use a thread it does not own"

Sorry, but despite extensive searching I can find no reference to that error, not even a similar one.
Please double-check the wording of the actual error message and post it word-for-word.
 

Read other 1 answers
RELEVANCY SCORE 56.8
RELEVANCY SCORE 56

While updating HP Active Support Library in windows vista home premium it downloads and checks for space allocation and then gives me Error 1316.A network error while attempting to read from file c:\windows\installer\HP active support library.msi Then after the rolling back action I receive Error-1603-Fatal-error during installation consult windows installer help (msi.chm) or msdn for more information. I have tried to go to the latter but have been unsuccessful in eliminating this problem. Is there anything that can be done short of restoring my laptop back to its original out of the box settings?

A:Receiving Error-1603-Fatal error during installation of update for the home support library in windows vista home premium

Worth reading, IMO: http://www.zolved.com/synapse/view_content/20113/Error_1316__A_network_error_occurred_while_attempting_to_rea

Louis

Read other 1 answers
RELEVANCY SCORE 55.6

Aprox. 3 year old Gateway laptop. Recently started running very slowly. Last night would not boot at all. Shows Gateway Logo when turned on then Press F11 to start recovery-get MBR Error.
Press Esc- get Operating System not found

Does not recognize the system recovery cd/dvd

After it is inserted- Press R for System Recovery options- Get Hard drive write error! Press any key to continue.

System tries to re-boot- shows press R for options
Then press F to format drive and perform a full system recovery- get Hard drive write error! Press any key to continue.

System tries to re-boot - shows press R for options
Then press Q to quit ant to boot the OS on hard disk.-
Hard drive write error! Press any key to continue.

Any help would be greatly appriciated.

A:will not boot- MBR Error, after recovery attempt- Hard drive write error!

hi, you say it does not recognise the system recovery disk, have you accessed the BIOS, by pressing f1, f10, f10 or del then go to boot order and make sure the cd is booting first then the hard drive. Also in the bios check if the cd-ROM is detected.
Is it possible to access safemode through f8? or can you only choose the two options displayed?
I think it might be that your hard drive is failing,
Also make sure the BIOS setup doesn't inhibit wrting to the boot sector
Check this to see if the hard drive is failing.
http://www.techsupportforum.com/f234...es-302602.html

Read other 4 answers
RELEVANCY SCORE 55.6

The error is "An internal error occurred (INVALID_HANDLE).". This happens on another computer we have too. Is it a system wide error with Microsoft or is it something to do with our computers? both almost brand new. I don't know if this is the right section to post this so Mods please move if not.

Read other answers