Over 1 million tech questions and answers.

Fingerprint reader only works spasmodically.

Q: Fingerprint reader only works spasmodically.

At Startup, the fingerprint reader illuminates. Very occasionally, one pass opens the Windows screen. Usually, it takes more passes and after 2 or 3 I normally give up and use the passcode entry. I've made sure reader and my finger are clean but this makes little difference. Any advise would be appreciated.

Read other answers
Preferred Solution: Fingerprint reader only works spasmodically.

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link http://downloadreimage.com/download.php. (This link will automatically start a download of Reimage that you can save to your computer.)


Hi, anyone know of a figerprint reader keyboard the works with firefox. i recently bought the microsoft figerprint reader keyboard and optical mouse combo....what a bunch of junk it is. The fingerprint reader works good...but dont work with firefox....i cant have that. And the mouse stinks too...

So anyone got any suggestions? Thanks for reading

A:Fingerprint reader keyboard that works with Firefox?

My fingerprint reader works great with IE.

I guess being a Microsoft product, it would be a bit surprising if it worked with Firefox!

Read other 2 answers

My fingerprint reader doesn't work with Firefox or IE. It only works when logging in to Windows.My fingerprint software version is password manager version is 4.70I'm using Firefox ESR version 32 bitwhich enables me to use unsigned addons.Using Windows 7 Pro 64 bitThinkpad T400 2767 WU6 I woud greatly appreciate some help on this matter

Read other answers

I have bought a refurbished L470 thinkpad and i configurated the fignerprint reader with several fingers and it rarely works when i tried it. I have deleted the fingerprints and reconfigurated them but it's the same thing. I've searched for a solution in the manual but they only advise to clean it with a soft cloth which it doesn't work. Should i be contacting the warranty service?

Read other answers

I have a Lenovo Yoga 730-15. After setting up the fingerprint reader for sign-on in Windows 10, it will work for perhaps a day or two but then become intermittent and after maybe 3 days will stop working completely. After going into PC Settings and deleting and setting up a new fingerprint read, the same pattern: works for a day or two, then becomes intermittent, then stops. Cleaning the pad (with electronics wipes) and updating to the latest fingerprint reader driver have not resolved the problem. According to Lenovo System Update, all critical and recommended updates have been installed. Any suggestions?

Read other answers

OS: Windows 7 Ultimate x64
Model: HP Pavilion dv7-6c95dx
Annoyance Level: Extreme

Okay, random weird problem that defies logic. I was busy doing stuff using Google Chrome (logged in on Facebook, trying to browse Newegg, etc.) and I tried logging in to my Newegg account using HP SimplePass, which uses the fingerprint reader technology to log you in to a bunch of different sites. However, this time around, Chrome crashed because HP SimplePass crashed.

I figured it would be best to reboot my system to clear out whatever was going on. However, upon rebooting, I get the "Device driver install yada yada" message that pops up, then it says driver installation failed. Going into device manager reveals that there is an unknown USB device attached (meaning, the fingerprint reader).

I've tried several times to install the driver for the fingerprint reader from HP (which originally had worked just fine). Now, it will not install. No amount of removing the driver and reinstalling it seems to be working, and I'm at my wits end. However, HP SimplePass installs just fine, but since it can't detect the fingerprint reader, it works by remembering typed passwords.

I'd rather NOT have to reinstall Windows if I can help it, but if anyone here has any suggestions that I could try to get this thing to work, that would be great. Thank you!

Read other answers

I have a T460s on a fresh install of Win10. I just bought an external USB fingerprint reader https://www.amazon.com/Fingerprint-PQI-Matching-Biometric-Security/dp/B06XG4MHFJ/ref=sr_1_3?ie=UTF8&....My hope was that when my laptop was docked (on a ThinkPad Pro dock), I could plug it into a USB port on my external keyboard and login using it. For the time being, I'm just trying to get it working with the laptop undocked (i.e. forget about external keyboards, USB hubs etc.). Starting from scratch (i.e. fingerprints cleared in both Windows and the BIOS, and the external USB NOT plugged in), I setup the internal fingerprint reader, add prints, and am able login with no problem. When I plug in the external reader, drivers install just fine.  I enrolled a different finger, and was able to login just fine. However, when I unplug the external USB reader, I am never able to get the internal reader working again.  With the external unplugged and after a full restart, the internal will still not let me log in: the fingerprint option doesn?t even show up at the Windows login screen. The only way I can get the internal working again is by plugging the external in again (so that it appears in Device Manager), uninstalling both fingerprint devices (just uninstalling the external USB does not work), restarting the computer, and reenrolling my fingerprint using the internal. I know there is an option in the BIOS to just use the internal re... Read more

Read other answers

Hi,I have a Thinkpad P50 equiped with a fingerprint reader.Worked perfectly well for months, but suddently stopped working.I verified/updated drivers, but this was not the problem.I then had the bad idea of changing the BIOS security option to enable the pre-POST fingerprint option.Now I end-up with a system that keeps rebooting forever preventing me to access the BIOS configuration.(I guess that after pressing F1 for entering BIOS, it expects me to scan my finger, but doesn't find the reader, so reboots again and again.)Please HELPThank you!!

Read other answers

 fingerprint reader doesnot permit enrollment for built in adminsitrator account in windows 7Please help me how to acces the fingerprint reader feature with administrator account.

Read other answers

Good day,
Got my new and shiny E7470, but there is some trouble in paradise.
Is there a way to improve fingerprint reader? This thing is complete <profanity>. Half of the time it does not recognize the finger and when it recognized, it just takes too long. Updated all drivers and software to the latest, as per dell support suggestion. Still <profanity> :D My old Vostro 3350 FP reader works better in any case.
And the second question is, can the nfc read tags? Installed a couple of programs from windows store, but they do not show the tags info. When the sound is on and I place a tag on the reader, there is chime and that is all. Device manager shows, that device is active and working without problems.
NFC card should be Mifare Plus.

A:How to improve fingerprint reader and can the nfc reader read tags? e7470

Received my E7470 few days ago same exact problem. Go to Dell Support website download and reinstall the Chipset Drivers ,A01
Seems there is problem after updating the ControlVault driver. This fixed my issue.

Read other 2 answers

After the update of Window 10 Hello to version 1809 that update unable my fingerprint reader and the pen reader. How can I fix this? 

Read other answers

I also reintalled and update the software from the website. And I have check the status of fingerprint reader in BIOS.  Thanks,

Read other answers

Hi there
I've just installed Foxit PDF reader -- It works fine -- now am uninstalling Adobe pdf reader.
Don't know whats up with adobe these days --if I could find a decent alternative to Photoshop I would --Note the GIMP is fine but I NEED photoshop unfortunately --it's still the best out there in spite of Adobe's messing up the latest releases of its software.


A:Foxit Reader works fine -- uninstalling Adobe pdf reader

I've used Foxit reader, but it wasn't totally compatible with Adobe Acrobat created PDF files, but in most cases it sufficed quite well. As for Photoshop replacements, there are a few others available and PaintShop Pro is not a bad alternative, though when Corel bought it out initially, it completely stuffed things up. I understand that it's fixed a lot of update issues etc in that time and it's leagues cheaper than Photoshop.

Read other 5 answers

Hi Everyone, I have got my new probook last week and I am continuously facing this fingerprint reader issue, Whenever I try to enroll my fingerprint, it say "fingerprint reader is not connected"  .. I have tried different fingerprint drivers from hp official website but none of them worked..   Does anyone knows the exact solution? 

A:Fingerprint Reader

@Usman_Ahmad? You can use the Fingerprint Driver listed for your notebook at your Driver pages:Synaptics (Validity) Fingerprint Sensor Driver Driver:sp74167 Synaptics-Validity Driver V4.5.321.0A Commentary Windows 10 provides its own "fingerprint logon" software program set.  You do not need any other security software installed to use the Windows 10 logon.  Windows 10 (fingerprint) logon does not work with websites; Windows logon will get you into the computer by letting you use a fingerprint to log into your account. Windows 10 requires that you assign a PIN number in PC Settings > Sign-in Options to enable the fingerprint scanner.  Why?  Microsoft has added this additional security to allow access to the fingerprint scanner / software.  It is best if you write down / remember the PIN -- you will need it if the fingerprint software fails - and this does happen.  Nice thing about PIN -- it is tied to the hardware; no one can use it to remotely log into your computer.  NOTE:  You still need a Windows Password assigned to your account (ie., your local password or your Microsoft password used for password logins) -- PIN and password are not related.  PIN allows you access to fingerprint and perhaps other login methods (Hello, Picture). Additional Local Admin AccountAdditionally, it might be a good idea to add an additional local account that has administrative privileges.  If you... Read more

Read other 1 answers

Guys - I have a 4th gen X1 (type 20FB) and downloaded the synaptics driver. But after installation, it seems to install the drivers but then disappears. It doesn't prompt me for setting up or recording my fingerprints. Is there a separate utility I have to use for that?Thanks

Read other answers

I am thinking about buying a fingerprint reader and I would like to know the pros and the cons.

A:Fingerprint Reader Why or Why Not?


Can be useful with the right Win 7 compatible software - log in to forms/passwords.


Your finger can be cut off to gain access, and even with a password, your system can be compromised, so options will need to adjusted in the software.

Read other 5 answers

I have a Latitude E6520 that is running on Windows 7 64 bit. I have the drivers installed, but when I try to enroll my finger, I get an error saying Capture Failed The Biometric Unit is not in the correct state to perform the specified operation Do you want to try again to enroll this finger. I tried multiple times to no avail. Any suggestions?

Read other answers

I just purchased my lenovo 720 yoga with fingerprint reader.  It uses the reader to log me into Windows,  Previously on my last HP, there was software installed that remembered my passwords every time i went to a website. when I would get to a website to log into, such as facebook, it would ask  me to swipe my finger and then log me in.   I have to belive that there is something similar for this laptop but I can't find any solutions.  Can someone help?  Thanks!

Read other answers

I have a dell usb fingerprint reader that worked on Windows Vista Ultimate 64bit and won't work on Windows 7 Ultimate 64bit. In vista I installed Dell Embassy Suit and it took care of everything for me. Of course vista didn't install its own driver to it. The minute I plugged in the fingerprint reader to Windows 7 it installed a driver. However this driver must not be any good because Windows 7 does not recognize it as a fingerprint reader when I try to enable its use to log onto Windows. Dell Embassy Suit can use the reader, but for some reason when I try to store fingerprints it will give me an error. Sometimes when I log onto Windows it will ask me to slide my fingerprint. When I do this it just asks for my user name and password directly after I swipe my finger. Its not super important, but I would like to get it working. Thanks for any help in advanced! -Kevin

A:Fingerprint Reader

Try updating from here.

Drivers & Downloads

Read other 3 answers

Hi, I got a laptop with DigitalPersona software for the fingerprint reader. Now it works great with logging in and stuff. But it gives me problems with firefox in general. Also when I want to use it to log into facebook, I would try set it up, but it would always select the wrong username fields, and doesnt recognise the password field. HELP!! If you go to the facebook login, you will notice there is the username and password aread at the top, and the fields for becoming a member at the bottom.. IT ALWAYS SELECTS THE BOTTOM FIELDS, so its a bit weird. Please help!

A:Help with fingerprint reader

With Facebook, you have to be a bit creative to add its login to DigitalPersona fingerprint system. You have to do this only once, afterwards you can then use your fingerprint to login.

First, leave email and password fields empty and click Login.
New window opens telling about incorrect login credentials.
On this page you can setup fingerprint login normally.


Read other 5 answers

I finally decided to give up the battle of Windows 10 on my T61.  I re-installed Windows 7.  It kinda fits in better with the olde iron.  It seems to be a little quicker.  There's just one problem,  When I installed the Lenovo fingerprint software and tried to set it up, I found that there was no fingerprint sensor driver in Device Manager.  I haven't been able to find it.  Where can I find it?

T400,, 2.53ghz T9500,8gb ram Windows 7 Home PremiumT61,15.4 T7300, 2gb RAM, Windows 7 Home Premium14.1 T23, type 2647 9LU, 1.13 PIII, 1gb, XP Pro

Read other answers


I have a Lenovo X1 Carbon (2012 version) with a fingerprint reader. When I want to install the lenovo driver I have a message that said the Windows Biometric Framework need to be activate. I go into gpedit.msc and active the service, reboot the computer but still the error...

I check in the bios, no error..

Thanks in advance

A:Fingerprint Reader ?

Try looking at services and make sure that service is running. I would thing it should be set to automatic start.

Read other 10 answers

I am interested in one for a) Windows logon, and b) RoboForm use.

there used to be some available called Eikon UPEK, but Apple bought that company & now it seems there's only OEM vendors who sell the technology to notebook vendors.

Is anyone still making this stuff or is it and Windows Biometric Framework pretty much dead at this point?


A:fingerprint reader for Win 8.1

they definitely must still make them because i remember just seeing a few at fry's electronics the other day. i believe the brand started with a v.

Read other 1 answers

I have a new laptop with Vista and a fingerprint reader. How do you set it to AUTOMATICALLY go to accepting your fingerprint as a login, withOUT having to click through 2 login screens first? And can you set it to ONLY accept a fingerprint as a login, without giving an option for entering a username/password? Thanks a bunch!

A:Using Fingerprint Reader

Depends on the make and model of the system and the software that comes bundled with the fingerprint reader. That should be available with the documentation that came with your system.

Read other 1 answers

After browsing threads/knowledge base here and googling, I am utterly confused.  Iwas looking forward to trying fingerprint recognition for the first time on my brand-new P50 and have no idea how to make it work or, after looking online, whether iteven works at all anymore.  No software from Synaptics or Lenovo (nothing underBiometrics in Device Manager).  Tried to install Synaptics FP driver and no result.Is this broken or just mis-leading advertising--not having an advertised functionality?Hopefully, I'm just being stupid and missing something--I'd be happy to have anyonehere prove that to be the case, lol! Thanks, PeterMadison,  Wisconsin  

Read other answers

Hello, i just bought an HP Pavilion DV7-4040ed with an buildin fingerprint reader. I am able to secure websites and login screen with the fingerprint reader. But now im wondering how to secure a map with the fingerprint reader. So that when i double click the map on my desktop it will ask for my fingerprint

Thanks in advance

A:Fingerprint reader

I realize this is not answering your question.... but I suggest you do some reading on the pros & cons of fingerprint readers.

If somebody steals your fingerprints, you're pretty much out of luck for the rest of your life. You wouldn't be able to use your prints as a form of identification until you were absolutely sure all copies had been destroyed. There's no way to get new prints.

I have 3 HP laptops here with fingerprint readers. I consider them part of HP's bloatware & as such are never used.

HowStuffWorks "How Fingerprint Scanners Work"

Case studies reveal the pros and cons of biometrics

FAQ on Fingerprint Scanner, different types of fingerprint sensors/readers, Capacitive Sensors, Optical Sensors, Thermal Sensors, Pressure Sensors, RF Sensors, Ultrasonic Sensors, Static Fingerprint Reader/Sensor, Swipe Fingerprint Reader/Sensor

Fingerprint Reader Why or Why Not?

Read other 1 answers

Hallo Lenovo Community,Ich könnte einen Tipp gebrauchen, um ggf. diesen Reader zum Leben zu erwecken am Lenovo IdeaPad 520s-14IKB mit (Linux) Debian Stretch 64-bit.  bei lsusb kommt folgende Ausgabe:$ lsusb
Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 001 Device 004: ID 8087:0a2a Intel Corp.
Bus 001 Device 003: ID 06cb:0081 Synaptics, Inc.
Bus 001 Device 002: ID 04f2:b5d9 Chicony Electronics Co., Ltd
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub   Beim Eingeben von fprintd-enroll ins Terminal kommt:
list_devices failed: No devices available  Dank an alle schon mal im Voraus. MfG b4sh

The quieter you become, the more you are able to hear....

Read other answers

Have been using Microsoft Fingerprint Reader on my desktop for some time with no problems. Just got a new laptop, running Windows XP, same as the desktop, but cannot create a fingerprint logon. When i go to any of many logon pages from different accounts, I get a message saying that this is not a logon page. Have tried everything i can think of and cannot get it to create a logon with the reader.

A:Fingerprint Reader

Read other 7 answers

Hi not sure if it goes under here but here it goes

I'm looking for another thinkpad. I chose the E430 and here are the specs.
Model Highlights
Part number: 3254A18
3rd generation Intel Core i7-3612QM Processor( 2.10GHz 1600MHz 6MB)
Operating system
Windows 7 Home Premium 64
System graphics
NVIDIA GeForce GT630 2GB
Total memory
4.0GB PC3-12800 DDR3 SDRAM 1600 MHz (I'm gonna upgrade to 8GB)
Display type
14.0" HD VibrantView 1366x768
Hard drive device
1TB 5400 rpm
Network card
Intel Centrino Wireless N-2230
Optical device
DVD Recordable (Dual Layer)
One year parts and labour (system battery: one year)
6 Cell Lithium-Ion.

There is no fingerprint reader. I can't decide if I should get one or not. I have prevoiusly used a laptop with a fingerprint reader but I just used it for logging on to windows.

Should I upgrade the laptop to have a fingerprint reader and what features do fingerprint readers have now?


A:Fingerprint Reader

Pretty much that's it. I believe you can also preprogram website passwords into it so you can login with one swipe, but the only websites that don't automatically log you in are banking sites and sites that the reader won't recognize the login screen on anyways.

I had a computer last year for school that had a finger print scanner, and it got used very little.

fingerprint scanners are far more reliable that the webcam facial recognition that some laptops have, but it's easy to just type in your password.

Read other 4 answers

Does anyone know of a a fingerprint reader that is compatible with vista 64 bit? I currently have two readers, none of which will work.

Read other answers


Read other answers


i need some help with a fingerrint reader!

i have a HP Compaq NC4400 laptop and it has one built in, but no software for it so any software would do i think seen as i have the hardware! basically i just think its a cool feature and want to use it for things!

anyway idea how ill get it to be used??!

Windows XP SP2 x32 <<<<----- my specs

A:Fingerprint Reader!!

check your control panel for the fingerprint reader setup. also you can go to hp and download the drivers if for some reason it was uninstalleld.

Read other 1 answers

Hi all, I have a Thinkpad Edge 540 Laptop with Windows 7. My Fingerprint Reader used to work perfectly until a few weeks ago. Now I can't login to my computer at Windows Start anymore (the fingerprint symbol doesn't appear anymore). I know the hardware works fine, because when I log off the account and want to log in again, the fingerprint symbol appears and works fine.Only when starting the computer the fingerprint seems to be disabled. To solve this problem I already deinstalled the fingerprint software and driver and deleted the stored fingerprints. Afterwards, I installed everything again, but no change. In BIOS the fingerprint reader is enabled. Can anyone help?

Read other answers

I have an intergrated fingerprint reader on my laptop running Vista Business, but I can't figure out how to set it up so that I can use it to make a password.
Keep in mind this is INTERGRATED, not USB.

A:Intergrated Fingerprint reader

Hope you're using not an HP? I just tried to use my intergrated Fingerprint reader by downloading the SoftPaq from HP and got locked out of my system. After the Softpaq installed, I registered my index and middle finger (per the instructions) and I restarted, not only could it not find my Fingerprint database..it would not let me login using my PW?!!! (Error msg: Unable to locate creditial manager). Oh btw, had to format HD and start over. (Could not even login using safe-mode).
Per the HP forum..it is nothing but a headache and all advise not to attempt using this as a login method for a couple of yearss until it is debugged.
I have a MS Keyboard w/ Fingerprint Security that worked much better but..of course there's no Vista Drivers for IT and can't use it either?
Hope this saves you countless hours of frustration

Read other 3 answers

My xiaomi 150USD phone recognizes my fingerprint in nanoseconds.... and the X1 yoga  (a 3000USD laptop with much more powerfull processor) is sooooooo bad...... 2-3 seconds, a lot of errors.... a bit disappointing...

Read other answers

Upon login, it says to connect a fingerprint reader. In Control Panel > Biometric, it says the device cannot be found and to insert it or install drivers. Worked fine for many years until a few days ago after installing a bunch of Windows updates. No idea what to try. Don't seem able to find installable drivers.

A:Fingerprint reader not connected

Geeezus... I'm an IT guy so I kinda gotta know what I'm doing but this was a mess. I uninstalled and reinstalled a bunch of software, mostly Dell, changed a bunch of settings in the Embassy Security Center and BIOS. Finally got it to work but unfortunately I have no easy steps for future searchers to follow cause I changed a lot and don't really know what did it.  One thing that just happened was in the Device Manager, I uninstalled a device that simply wouldn't start, called "Dell ControlVault w/ Fingerprint Swipe Sensor" which kept erroring with "This device cannot start (Code 10)", which forced Windows to find and use another driver that works. New name of the device is "Control Vault w/ Fingerprint Swipe Sensor", loosing the Dell brand name and instead identifying itself with Broadcom. Perhaps that did, I'm not sure. All I know is that it finally works now.

Read other 2 answers

Is there anyone that knows how to turn off Verisoft and Fingerprint reader in Vista Ultimate? Verisoft is making me crazy with the messages! I have a HP Pavilion laptop dv6565. Thanks

A:Verisoft / Fingerprint Reader

If you don't want to use it, uninstall it.

Read other 1 answers

My new laptop has a fingerprint reader and software that allows me to log into sites such as SevenForums with my fingerprint. The problem is, it is only a free trial and keeps asking me to buy it which is incredibly annoying. Being that I spent $1545 on this laptop, I don't really feel like spending more for such software. Does anyone know of any good free software for this?

A:Fingerprint Reader software?

Quote: Originally Posted by Windows i7 920

My new laptop has a fingerprint reader and software that allows me to log into sites such as SevenForums with my fingerprint. The problem is, it is only a free trial and keeps asking me to buy it which is incredibly annoying. Being that I spent $1545 on this laptop, I don't really feel like spending more for such software. Does anyone know of any good free software for this?

By any chance are you using UPEK? I don't know of any Open-Source/Freeware apps that do what UPEK does in this case

Windows only allows for just logging in with its' built-in ability

Read other 2 answers

Simple pass was working fine last night.  Tried using it just now and it won't even light up.  When I try to launch from the start menu it keeps saying "fingerprint reader not detected."  Is there dust/debris in there or something?  I don't know what's up with this thing.  Do I need to reinstall or update something?  I hope this isn't the first of many problems to come....or I'm going to pull my hair out!!!!!!!!  Thanks for all the help!!!!


View Solution.

A:"Fingerprint reader not detected." Help!

Nope, that is good...Can you tell me, if this issue has happen after powering it up today or the system has waken up from Sleep/hibernation mode...And for now, I would suggest uninstalling and reinstalling HP Simplepass software...To reinstall simplepass, it is there in recovery manager under Software...

Read other 10 answers

Fingerprint scanner stopped working. Issue was that Power Management was disabling it to save power. I turned off this setting and it started working immediaitely. I followed these steps:
- Device Manager
- Biometric Devices
- Select your device
- Power Management Tab
- Uncheck 'Allow the computer to turn off this device to save power'
Windows 7 Pro

Read other answers

Hi everyone and thanks for any help or advice in advance.

I have an HP elitebook 8440p laptop, windows 7 professional.

I took it apart and replaced the motherboard.

Put it back together and amazingly it seems to be working fine.

However it is not detecting the fingerprint reader, google seems to suggest that this is to do with BIOS settings.

So I tried to change them to enable the fingerprint reader on the next boot up.

But it wants a password which I dont have.

Google says I can bypass this with a code that I get when the Bios login fails and locks out, then enter that code as a checksum into a password regenerator.

But I don't get any code when the login fails and it locks up.

It seems possible that I could reset the bios including passsword by removing the CMOS battery and all power but thats not definite for all laptops, and as it took me ages to put it together, not particularly keen to take it all apart again.

Gave up at that point and decided to throw myself at your mercy ??

Thanks again,


A:Fingerprint reader not detected

Read other 16 answers

Hello all,
I'm having issues with my fingerprint reader on my pavilion DM4. It shows up in Biometric Devices in Device Manager, and even shows that it is functioning, but in HP SimplePass and 8.1 Settings there is no option to enroll a finger as a password logon -- the option is greyed out (Settings) or absent altogether (SimplePass). How can I run a test on the reader itself to verify it's working?


A:Fingerprint reader issues

Are you running 8 or 8.1?

You should be able to do it natively in 8.1 Fingerprint - Add or Remove Fingers in Windows 8.1

Read other 2 answers

Hi! I have a new HP Z Book I'm attempting to set up and I'm wondering how to setup the fingerprint reader. Can you help? Thank you! Karen

Read other answers

What happens if the Fingerprint Reader fails on either the P50 or P70?  Can one still login?  Or are you locked out?(I've heard that both are possibilities with fingerprint scanners.)Thank you!

-----------IBM T40: XP PRO SP3, 14.1" 4:3 display, 512MB DDR RAM, 40GB HDD, ThinkLight, DVD.Lenovo Ideacentre H215: AMD Athlon II X2 215, 500GB HDD, 4GB DDR3 RAM, 64-bit Win7, AMD 760G.

Go to Solution.

A:What happens if fingerprint reader fails P50/P70?

You mean to log into Windows at the Welcome screen using your fingerprint?
If that's what you're asking if 3-4 repeated attempts fail, the fingerprint function will get temporarily inhibited and you will now need to click on the other Welcome screen icon to manually enter your Windows password via keyboard.  Each reboot this starts over, so after clicking on the fingerprint icon on the Welcome screen you'd once again get another 3-4 fingerprint login attempts.  Etc., etc.

Read other 3 answers

Hi guys, this is my first post here.I just bought an HP ENVY a week ago, and everything was working fine till I updated the fingerprint reader and now it isn't working anymore. I can't set up the login by Windows Hello, it always says that I'm not scanning properly and flashes with a red light, but the thing that worries me the most is that the light on the sensor turns on and off even when it's not supposed to. For example: I open a new tab on Chrome and it goes on and off for like two minutes. Yesterday it went on and off all the time. This obviously this drains out my battery, so I wonder what could I do to solve this. The problems started when I updated it. Thank you for your attention.

Read other answers