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Thinkpad X270 - Synaptics WBDI Fingerprint Scanner Stopped Working

Q: Thinkpad X270 - Synaptics WBDI Fingerprint Scanner Stopped Working

A couple of days back, after a windows update, the fingerprint scanner on my Thinkpad X270 has stopped working. Initially, in Device Manager, it displayed the following: "This device cannot start (Code 10)" But after I tried to update the drivers, it now displays: "This device is not working properly because Windows cannot load the drivers required for this device. (Code 31){Operation Failed}The requested operation was unsuccessful." Any ideas what I can do to fix it? It's as if it just suddenly stopped working overnight.

RELEVANCY SCORE 200
Preferred Solution: Thinkpad X270 - Synaptics WBDI Fingerprint Scanner Stopped Working

I recommend downloading and running DAP. It can help sort out any driver and firmware related issues on your system

It's worked out well for many of us in the past.

You can download it direct from this link http://downloaddap.org. (This link will open the download page of DAP so you can save a copy to your computer.)

A: Thinkpad X270 - Synaptics WBDI Fingerprint Scanner Stopped Working

Did you see the below thread? https://forums.lenovo.com/t5/ThinkPad-T400-T500-and-newer-T/T570-Fingerprint-stopped-to-work-after-d...





If a post answers your question, please mark it as an?Accepted Solution?!TP 25 Retro, W510 850 EVO, A30pRetired 385D, A20p, A21p

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RELEVANCY SCORE 138

So lenovo replaced my motherboard because of a defect HDMI port. The HDMI works, but now my fingerprint reader isn't responding. When trying to add or remove fingerprints in win10 settings... nothing happens. In form of no windows or program starts. No error in device manager, and Synaptics WBDI (SGX enabled) has no errors. Fingerprint reader is enabled in bios. Tried uninstalling and reinstalling drivers. No effect... Help?













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A:X1 Yoga fingerprint reader (Synaptics WBDI) stopped working after repair / motherboard replacement

Okey!  Few rounds around the Internet got me absolutely nowhere. Lenovo said that it was a known problem and the only way to fix it is to do a factory reset.... BULLS** is my response to that. Anything software related can be fixed without nuking your system. So i refused to give up and with a bit of trial and error i found a way. You have to tie your Microsoft account to a pin AGAIN! Even if you already had one. I guess the account is tied to your hardware somehow. Here are simple steps to fix it:  1. Make shure to Activate and Resett fingerprint reader in the BIOS Reboot and enter the BIOS (f1 during boot) Go to Security > fingerprint Make sure Predesktop Authentication is [Enabled]And to to "Reset Fingerprint Data" and press [Enter] to reset Save and exit   2. Make shure drivers are up to date and working Run Lenovo Vantage (windows store) to make sure your running the latest drivers for everything including the fingerprint reader. You can also download the drivers directly form Lenovos product support page, but Vantage actually works (so Kudos to Lenovo for that one). After that check you device manager if the driver is running currently. Like this: (Start menu > type "device manager")Like this... You don't want the yellow triangle warning or (SGX disabled)If you got a yellow triangle or (SGX disabled).. Then uninstall the ... Read more

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RELEVANCY SCORE 118.4

X1 Carbon 5th Generation - 20HR series, Windows 10 ProWindows version now 10.0.17134BIOS date 3/2/18 After the automatic Win 10 April 2018 (ver 1803) update, my fingerprint reader stopped working. Had no issues prior. I have tried all suggested fixes, but no luck. - Checked enabled in BIOS - ok - Deleted driver, searched for and added driver in Device Manager - didn't work - Deleted and re-installed fingerpirnt driver from Lenovo support website - didn't work - Ran driver update tool from Lenovo support site (Lenovo service bridge) Synaptics WBDI(SGX enabled) driver status still says - "This device is not working properly because Windows cannot load the drivers required for this device. (Code 31)" Windows Hello used to work fine - now says "Windows Hello isn't available on this device.

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RELEVANCY SCORE 106

No fingerprint reader after Synaptics Metallica MOC Touch Fingerprint  Driver - 10 [64] - V.11.8.50.3460 update.Device Manager - Biomettric Devices - Synaptics WBDI(SGX disabled) shows as broken - "This device is not working properly because Windows cannot load the drivers required for this device. (Code 31)". Now I can't  login with my finger!Looks like some problems with update. Please fix it!

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RELEVANCY SCORE 103.6

Hi, I have the Lenovo Yoga 720 15 IKB 80X7 (4K display), since many days ago, I'm currently posting this on 7-20-2017, the fingerprint of my laptop stopped working so now In the windows hello sign in menu it shows a message in which it says "Windows Hello is not available on this device", the fingerprint option doesn't appear there anymore.When I check the issue on the "update device drivers menu" an exclamation mark appears next to the synaptics drivers WBDI, in the section of biometric devices. When I click on it to see more information it appears this message: "This device is not working properly because Windows cannot load the drivers required for this device. (Code 31){Operation Failed}The requested operation was unsuccessful." I show you in the picture the information I get in the driver tab. I do not have the option to roll back the driver so I can't make it work again. I checked and it is the last driver available so far but it doesn't work. By the way I have the same exclamation mark and the same message of error in the driver "system interface foundation driver", code 31..., is there any link with it?I've already re installed windows twice through the option "reset this pc" from the configuration menu, one without deleting my files and the other removing all, but I still had the same issue with the fingerprint reader since the beginning of the new start, it didn't work. Does anybody have the same issue and a solution?Thanks in advance



... Read more

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RELEVANCY SCORE 103.6

No fingerprint reader after updates. Biomettrics Device - Synaptics WBDI SGX shows as broken in Device Manager - "This device is not working properly because Windows cannot load the drivers required for this device. (Code 31)". I've uinstalled/reinstalled/updated about 20 times - no luck.  The issue ppears to have been triggered by the most recent "Bison" camera update. Any help appreciated, this 920 has been a bit of a challenge! 

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RELEVANCY SCORE 103.2

HiI recently applied the Windows 10 April update to my x270. Everything worked okay however Windows Hello and the fingerprint reader no longer work. I have checked the Biometric settings in device manager and the Synaptics WBDI (SGX enabled) device is showing the following status"This device is not working properly because Windows cannot load the drivers required for this device. (Code 31){Operation Failed}The requested operation was unsuccessful". I have checked everything is enabled in the Bios and also uninstalled and resinstalled the device from Lenovo. Has anyone else experienced this issue. Is it a driver incompatability with updated windows 10?Is there an updated driver somewhere please? Thanks in advance 

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RELEVANCY SCORE 92.8

I tried doing a search but came up with nothing. The fingerprint scanner on my P50 just stopped working last week. No changes were made by me. In device manager there is an exclamation under Biometric devices/Synaptics WBDI. I tried disabling/reenabling and also tried uninstalling that and re-installing the Synaptics drivers from the support page but nothing is helping. I'm working on a project right now so don't have the time to do a Windows 10 re-install or contact support and inevitably ship this computer in for repair....so I thought I'd ask and see if anyone was experiencing this lately and if there was a simple fix (assuming the hardware just didn't fail suddenly). Thanks

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RELEVANCY SCORE 88.8

Hello, is there possibility to setup fingerprint reader on Linux, particulary on latest Fedora Linux? Thanks a lot!Jindra

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RELEVANCY SCORE 86.4

Hello,Today I updated my Thinkpad X1 Carbon 5th Gen with the latest drivers recommended by Lenovo Vantage program, as well as the latest Windows 10 Pro updates. After conducting those updates, I can no longer sign in using the Fingerprint sensor.When I open the Device Manager to check the status of the Biometric Device driver, it shows the following message: "This device is not working properly because Windows cannot load the drivers required for this device. (Code 31)"The sign in option using the fingerprint does not even show up in the Windows settings for Sign In. Things I have already tried:1) Update the driver through the Device Manager 2) Download and reinstall the fingerpring driver from the Lenovo drivers website3) Reset fingerprint settings in the BIOS and making sure it is enabled4) Change configuration in "gpedit.msc" -> computer configuration -> administrative templates -> windows components -> biometrics -> allow the use of biometrics and allow users to log on using biometrics set to enabled None of the 4 attempts above solved the problem.Can anyone please provide any solution for this case? It looks like a lot of people have been experiencing this issue and no one from Lenovo provided a clear and definitive solution. The latest drivers must have bugs and, in my opinion, Lenovo must stop distributing them until this issue is fixed. Thank you very much.Best.  

A:Fingerprint stopped working after latest Drivers and Windows updates (Thinkpad X1 Carbon 5th gen)

I know you have a X1 carbon and not T570 but did you see the below post from a Lenovo employee?  Specifically the part about SGX?  It fixed my problem on my TP25.
 
https://forums.lenovo.com/t5/ThinkPad-T400-T500-and-newer-T/T570-Fingerprint-stopped-to-work-after-d...
 
Hope this helps

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RELEVANCY SCORE 82

Hi,I just upgraded to Windows Insider 17074 and now the Fingerprint stopped working. (Error 31) in Device Manager (Windows is not able to load the driver)I already tired to reinstall Synaptics Metallica MOC Touch Fingerprint Driver for Windows 10 (64-bit) - ThinkPadAny idea? Regards Dirk

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RELEVANCY SCORE 79.6

Hello. I have Lenovo ideapad520-15IKB 80YL with WIN 10. Some time ago my fingerprint reader has stoped working. I reinstalled the driver and that solved my problem for couple of days. Now I have the same problem but driver reinstalling does not solve the problem anymore. All my drivers are up to date. I cant find solution for my notebook problem in the forum. My notebook is under warranty and I would appreciate help from Lenovo.

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RELEVANCY SCORE 79.2

I wasn't sure if this was the place for this but here goes.

when using the fingerprint scanner on a network with pasword changes every 90days, does the fingerprint scanner on a lenovo laptop synch properly with a newly updated password? I have a user here who changed the password but the fingerprint scanner did not seem to recognize the change since when you first set it up it asks for your current password. Once setup correctly all you have to do is scan your fingerprint and it logs you in.

Any info would be great.

Thanks,
 

A:thinkpad fingerprint scanner

Hey it might also be worth posting at http://forum.thinkpads.com/index.php also
 

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RELEVANCY SCORE 77.6

Hello everyone, today I received my X1 carbon 6th gen. Upon setup, I couldn't complete the fingerprint scan and received the message that the device has disconnected. After the initial setup, I tried to complete the fingerprint scan again, but I only got the same message that the scanner was disconnected. I looked around online and found some forum posts about the uninstalling drivers and installing new ones. I followed all the information I found but to no luck. Maybe I was looking at the wrong drivers online or something. Any help is greatly appreciated!

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RELEVANCY SCORE 77.6

With the pc booted and fully working, the installed fingerprint reader functions corretly. If I shutdown the notebook and I restart it, it still functions and I can unlock / login using the fingerprint. If I reboot manually or if the system reboots for example because of updates are installed, the fingerprint stop working. So I need to reinstall the driver using the "repair driver" feature.

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RELEVANCY SCORE 76

KOREAN START ?????. ?? ??????? ??? ???? ????.?? (18? 5?) ???10 Update ?? ?? ???? ??? ??? ???????? ?? ??? ???????. (T470 Windows 10, 64Bit User) ??? ??? ?? ??? ???? ? ??? PIN ?? ? ???? ?? ????? ??? ???????. (????? ??) ??? ??? ?? ?? ?? ?????. ??) ??? ?? > ?? > ??? ?? > PIN ?? ? ? ?? > ?? ??? ?? ??? ???? ????? ?? ???? ??? ?? ???. KOREAN END ENGLISH START Hi. I'm Korean. So My English is very limited.After recent windows Update (last someday of may, 2018) my computer'sfinger print did not work. (I'm T470 user. Windows 10, 64Bit) The reason is below. (It is not accurate reason...) If PIN character before and after Win-update is not same, then finger printer's driver does not work.So I could not use finger print log in option. So after doing below, I solved the problem. Go to Windows Settings > Account > Log in Option > PIN delete & Re-Setting > finger print setting I'm not computer expert. But I solved the problem. Try it.Thank You. ENGLISH END 

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RELEVANCY SCORE 76

Hello Community,I just installed this driver this morning :Driver installation doneBut since then my finger print is not working, i noticed in the windows control panel that there was a little warning sign next to it.I uninstalled it and re-downloaded the latest version on the Lenovo support page, but it does not seems to change anything...Here is the windows control panel and the Windows Hello (also unvailable).Thanks for the help!





My config: ThinkPad T520i : 42405BG : serie [removed] : Bios 8AET65WW (1.45) + win7 Pro

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RELEVANCY SCORE 73.6

The fingerprint scan function stopped working yesterday for my computer. I googled for a solution and I found one I tried to follow it. One of the steps was to update the bios and I did and it worked for one hour or so and then stopped working again. I couldn't do the other steps at all since I don't have anything software called Lenovo fingerprint manager pro on my computer and I can't find it anywhere online for Windows 10 either. Does anyone else has the same problem as me? 

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RELEVANCY SCORE 73.2

I'm using a fairly new X270 (about two months old) with Windows 10, machine type 20HNCTO1WW.  Yesterday, as far as I could tell, my Bluetooth suddenly stopped working.  By "as far as I can tell", I mean that my only reason for using Bluetooth is an audio receiver connected to my stereo; so I don't have any other devices to check it with.  (Before I go any further, I'll add that the receiver still works fine with my three-year-old Yoga.) Basically, my music stopped playing.  I tried restarting my computer and reconnecting to the device.  In nearly every instance, my X270 was unable to reconnect with the receiver.  In the two or three instances when it did reconnect, it played music briefly--no more than thirty seconds--and then abruptly stopped. The only thing out-of-the-ordinary going on during this time was that within a few minutes of the problem's appearance I got a notice from Lenovo Update stating that an update was ready.  Lenovo Companion shows that it installed - Intel Management Engine 11.8 Firmware - 7 [32,64]/8.1/10 [64] - V.11.8.50.3425- Intel 8265 Wireless LAN Driver - 10 [64] - V.19.71.1.1 As for how far along these updates were when they were announced, who knows?  The process by which Windows alerts me of its updates is still a bit opaque to me (I haven't had too much time to investigate it yet), and I'm not sure how far that might extend to Lenovo's updates. Anyway, if anyone has any insight or ... Read more

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RELEVANCY SCORE 72.4

Hi all, Would love some help here.The fingerprint sensor suddenly, like literally suddenly stopped working all of a sudden. It was working maybe give and take about an hour before. I went into account settings under sign-in option to find that WINDOWS HELLO is not available for my device?! Then i went crazy all over the web trying to find a solution but to no avail. I have tried all kinds of method the web can find for me like:1) starting the cmd prompt and doing a system scan and health restore something like that which says the system is fine2)enabling the fingerprint driver in group policy3)updating the driver did not solve it4)reinstalling the driver does not help at all5)updating the laptop6)going into BIOS but could not find the driver anywhere7)renabling the driver there was no previous updates to the driver at all, it just stopped working and therefore i cannot do a rollback of the update to a previous version. o and after doing all these, i still cannot get it to work. Is there something wrong probably with the hardware?I just got the laptop about a month or so, hope this is just temporary as i quite like how this laptop is functioning for me now and would love the fingerprint function to be back. Sincerely,A lost carpex

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RELEVANCY SCORE 71.6

When I try to use the fingerprint scanner, I get the message, "The device is not connected to the computer. Please insert the authentication device and cancel the current operation"

A:fingerprint scanner not working

Dear Customer, Please go to DEVICE MANAGER and check if there is BIOMETRIC - Validity Sensor. Also go to BIOS and restore defaults and see it works.1. Please "Turn OFF" the Notebook2. "Power ON" the Notebook and keep tapping the Escape Key during the start up to enter the Start-up Menu3. Now here, Please select the BIOS option [F10]4. Load Defaults. Save and Exit Provide the Exact model and Product number of your unit.Please post back with the result  Hope this helps, for any further queries reply to the post and feel free to join us again  **Click the White Thumbs Up Button on the right to say Thanks**Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem. Thank You,GBL84I am not an HP Employee

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RELEVANCY SCORE 71.6

I recently purchased a laptop with a fingerprint reader, and just yesterday my fingerprint reader stopped working. Anybody have any idea what could've happened?

Thanks
 

A:Fingerprint Scanner Not Working

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RELEVANCY SCORE 71.6

BIOS in my elitebook 2560p is not working ,finger print scanning for login to window is not working . why?even after downloading validity sensor .

A:Fingerprint scanner is not working

Hi,Is this the driver you downloaded?http://h20566.www2.hp.com/hpsc/swd/public/detail?sp4ts.oid=5071202&swItemId=ob_173896_1&swEnvOid=405... Is the fingerprint sensor enabled in BIOS? Sometimes there is the option under System configuration. When you go to device manager in Windows 7 do you see the biometrics device in the list? (winkey+R  and type devmgmt.msc  ) You could also try to update BIOS and see if helps. Let me know,David

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RELEVANCY SCORE 70.8

my hp envy notbook fingerprint scanner not working
 

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RELEVANCY SCORE 70.8

Hello, I've had my Hp envy m6 notebook about a year now and I recently cleaned it out to make it run faster and fix up some other stuff. On accident, I believe that I uninstalled the program entitled 'Validity WBF DDK'.  Immediatley i realized that my fingerprint scanner was not working.  I went into the HP Utility Center and reinstalled the driver for the program, but it does not seem to work. I even erased my fingerprints and rescanned them.  That did not work though.  At first the scanner light used to light up, but nothing even shows up now.  The light does not turn on and when I try to log in, I get a messaage that says "An error occurred preventing the use of your fingerprint credentials". It's not that important, but I upsets me that I cant get it work anymore.Someone please help, please and thank you!-Jeremy













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A:HP ENVY M6 FINGERPRINT SCANNER NOT WORKING

Get your full Model number or Product number from the Service Tag attached to bottom of laptop (may be under battery)How Do I Find My Model Number or Product Number  Once you have the info, use the button at top of this page titled "Support", then click "Software & drivers" from the menu. Enter your Product Number. After entering PN click 'Go". On the next page use the dropdown menu to select your Operating System, click Next. A list will populate with drivers/software. Download the latest Validity Driver and HP SimplePass software.

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RELEVANCY SCORE 70.8

Dear Lenovo forum, Is this working as intended? I have my computer set to sleep automatically when I close the lid. For example, I go to bed, close the lid, I wake up open the lid and it prompts me to use the fingerprint scanner or to type in the password manually. So I roll / put my finger that is recognized by  the scanner to try and log in, and 9/10 times it does not work. Instead I have to type in my password. But this defeats the whole purpose of me getting the T460p with the fingerprint scanner. The only way it works is if I start it up from sleep, type in my password, then close the lid again, slide/ roll my finger then it works and recognizes my fingerprint. How do I fix this ?? Thanks, P

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RELEVANCY SCORE 70.8

Hi Team, The fingerprint scanner is not working. When I checked for details in the device manager > Biometric Devices, the following message is displayed. PLease help 

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RELEVANCY SCORE 70.8

Hi

I have a problem with the login process for Windows. A while ago (nearly a year now) I installed a USB fingerprint reader and this worked fine for a while when all of a sudden it appeared to stop working on the login page. It turns out that if I scan my fingerprint within the first 2 seconds of the login page appearing then Windows recognizes the device and allows me to log in using biometrics, if I try after the 2 seconds then it doesn't work and I have to use a password. I really don't understand, the device is recognized, working properly and even if it doesn't work for logging in then I can still access biometric settings and everything as if it was completely fine.

I'm presuming that this is a driver conflict somewhere that during the loading process something happens after 2 seconds that prevents the fingerprint reader from operating correctly but how do I find out what?!?!?!

A:Fingerprint scanner not working unless you're very very quick!!!

Welcome to Seven Forums MK303. You might try resetting the fingerprint reader.

How to Reset a Fingerprint Reader

If no help, I'd suggest trying a clean boot to see if an application is interfering.

Troubleshoot Application Conflicts by Performing a Clean Startup

A Guy

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RELEVANCY SCORE 70.8

Fingerprint scanner for HP Pavilion dv6-6047cl laptop (Windows 7) was still working after install of Windows 10, but then stopped working when Smart Friends initiated a clean install of Windows 10 to fix Office (which was acting wonky). I have downloaded and installed various drivers, including those on HP website associated with my laptop model,  the lenovo driver, and the driver HP Tech Support told me was the specific driver for my laptop (Validity Sensor 4.3.205.0 -- sp53369). Nothing seems to work.  Do I need to download software (Digital Persona) for it to work?  Because the tech at HP TECH Support said that the scanner would work with Windows 10 if I installed the correct driver.  I contacted HP Smart Friends and told them all this, thinking that they might no what to do next.  But the tech just mucked around for over an hour re-dowloading the same drivers I already had and a third-party software called Software Informer that I really did not want on my laptop.  In the end the tech told me that the drivers were incompatible with Windows 10 and there was nothing more he could do.  But I not very confident that the tech knew what he was doing.    Is this hopeless as HP Smart Friends would have me believe?            

A:Fingerprint Scanner not working - VERY CONFUSED!

Fear not, there is always hope. Had a similar situation with an EliteBook 2560p. After playing around with several ways and configurations, I was able to make the fingerprint sensor work with Windows Hello to log on to the machine via finger print. Do not ask me WHY it works, but this is the way the installation does work (for this machine) and as I have an image of the drive of the state before it worked, I was able to repeat the process to make sure this (and only this) is the way it works. You will need the Lenovo driver https://download.lenovo.com/pccbbs/mobiles/l67y44a0.exe and the HP driver package http://whp-aus2.cold.extweb.hp.com/pub/softpaq/sp58501-59000/sp58900.exe Please be aware that you are proceeding at your own risk. If your configuration is screwed after this, its not on my account. 1. Unistall all the current Validity and Lenovo packages2. In Device Manager remove the current Fingerprint driver AND delete it.3. W/o a reboot install the Lenovo package l67y44a0 (Synaptics WBF DDK 5011 (Advanced)4. Reboot5. Install the HP package sp58900 (Valdity WBF DDK)6. Reboot7. In Device Manager (whatever it shows there, even if it loooks good!) , update the driver for the reader by "Browse my computer for driver software" and "Let me pick from a list of device drivers on my computer". There should be only one driver to pick, called "Validity Sensors (WBF) (PID=003c)" which might differ for you. Step 7 should bring the Fingerprint reader online. If... Read more

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RELEVANCY SCORE 70.8

Does anybody have a clue how to get the fingerprint scanner to actually work ? - in all the time I`ve had this laptop  it`s NEVER really functioned  properly. 1. It keeps  losing its registry settings  - & I  find myself constantly having to uninstall it and scan  for thedevice again  just to get it to even light up. 2. it point blank refuses to take a fingerprint scan, - according to it , the sensor is either too dirty , I`m moving my finger too fast  or  using the "wrong" stroke when  scanning. if its such a unreliable  device - why  even include it in this  otherwise excellent laptop? - I have no issues with the actual machine itself,  other than its  running the awful windows 8.1 operating system  - which I find is bugged beyond belief- I`d really much have preferred to buy this  laptop with windows 7  on it but thats  another story entirely...sigh. Back to the fingerprint scanner - has ANYONE got it to work?

A:HP Envy fingerprint scanner not working

Hello @demotricus, Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More. I have read your post on how you are not able to get the fingerprint scanner to work on your notebook computer, I would be happy to assist you in this matter! To configure the fingerprint reader, I recommend following this document on Using HP SimplePass Fingerprint Reader (Windows 8). This should help to setup your passwords and use the fingerprint reader for login and website passwords. For further assistance, I will need to know: The Product and Model Number of your notebook computer.If your computer has completed all of its important Windows Updates.If you have updated your HP drivers using the HP Support Assistant.If this is an on-going, or recent issue. Please re-post with the results of your troubleshooting, as well as the requested information above. I look forward to your reply!Regards

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RELEVANCY SCORE 70.8

hello, my fingerprint scanner also stopped working also after the win 10 installation. it used to respond to touch, but not anymore. whenever i try updating the drivers, i'm told i have the most recent driver but the reader is still totally off.the driver i have at the moment is (WBF)(PID=0018). i hope there's a way outta this too

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RELEVANCY SCORE 70.8

During the setup of the laptop, Windows Hello instructs me to place my finger on the scanner - when I do that nothing happens. I have attempted this multiple times and tried reinstalling the drivers with the same results - nothing happens. Am I doing something wrong here or has anyone had this same experience?

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RELEVANCY SCORE 70.4

Yesterday my touchpad was suddenly turned on and I tried to disable it with the settings I always used (configuration screen) However, when i tried to open the control zone for it, it told me it couldn't connect to the driver. I decide to try and reinstall the driver, but it said another driver was already on my computer. I could delete it within the program files on the configuration screen, but there was nothing. So I couldn't deinstall it at all. Its really annoying because I never use my touchpad and my hand keeps brushing over it, so my mouse or text keeps going away.  Please I would like a solution. I can add files to what my screen keeps saying; but it's all in dutch. (Also my smart connect technology keeps flashing a yellow triangle and I have no idea what I have to do against that)

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RELEVANCY SCORE 70.4

Hello everyone,  My Thinkpad P50's trackpad and track point are not working. I tried updating the Synaptics Driver but every time I updated it, it failed. The system said cannot find the device, or recommended to install the driver again. After I reinstall the driver, the same thing happened. Can anyone help me with this? Many thanks!!!

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RELEVANCY SCORE 70

hello I have an armored x7 pc that works great.. however I want to be able to us the thumbprint scanner that is built to log into windows...the device manger detects it as a biometric but when windows security cant find it please help my internal thumbprint scanner is a authentic inc...AES1660

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RELEVANCY SCORE 70

Hi -- Two problems I'm experiencing:(1) when i try to log on by scanning my fingerprint, the computer first appears to recognize my fingerprint but then asks me for my pin or password.  I cannot get it back to where my fingerprint logs me on.  (I've tried updating software and drivers.)(2) my clock is, for some reason, an hour fast.  It's set to the right time zone in the settings. Any help anyone can provide would be greatly appreciated!  

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RELEVANCY SCORE 70

HELP!!! My fingerprint scanner stopped working after the Windows update last week. I was able to go into my device manager and do the roll back. It worked for 2 days then stopped again. I went back in and the roll back was now greyed out so I did the update on the driver and again, it worked for 2 days. Now for the last 3 days, every time I turn on my computer the fingerprint reader is not working. Any solutions for a long term fix?

A:Fingerprint scanner stops working daily

Hello and welcome,
 
It may help others to help you if you specify what laptop, what operating system, etc...
 
Z.

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RELEVANCY SCORE 70

Hi. Last month, my yoga 920 glass vibes got broken (doesn't start), so I had it fixed at a repair center (still under warranty). They said that they changed the motherboard of my laptop. After the repair, the fingerprint option to open my laptop is missing. I read some related problems and solutions such as updating the system and drivers, but it still doesn't work. And under the sign-in options, it says that "Windows Hello is preventing some options from being shown." How to fix this problem? Thanks

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RELEVANCY SCORE 70

Trying to get an external USB Eikon UPEK fingerprint scanner to work with my new T460p. Scanner works fine with Windows 10 Hello!, but I'm unable to get it to work for PXE pre-boot authentication (for BIOS power-on, hard disk passwords), even though I have set the BIOS to give priority to an external scanner. At the moment, only the built-in scanner works in both phases (pre-boot, Win 10). I used this scanner in the past with the previous ThinkPad (a T520), so I'm confident it's not faulty, but for some reason the BIOS is not recognising it. Is there something I'm missing? Has anyone managed to get an external fingerprint reader to work with a T460p in the pre-boot phase? If so, which model/mfr are you using? Many thanks

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I downloaded the Validity driver from the website, but my fingerprint scanner isn't working. When I was running the Insider previews it did work and I was able to use Windows Hello. But now with the full version, it does not work. Is there an updated driver or one from another device that would work?











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A:Validity fingerprint scanner not working on Windows 10

@ironbesterer? Your solution might depend on your particular setup. Reference:HP ENVY dv6t-7300 CTO Quad Edition Notebook PC ========================================================================Scenerio 1You have HP SimplePass installed -- and you did not say whether or not this is the case -- AND you are running (some version of) the original Series 6 HP SimplePass program that was installed (shipped) with your computer.  This Series of the program may, or may not, want to run in your new Windows 10 Operating System. I have read one member's claims that Series 6 HP SimplePass, that is, HP SimplePass probably version 6.0.100.276 -- does run in Windows 10.  I cannot verify that is the case. How? Reinstall the existing Validity Driver:Uninstall - do NOT delete the Driver from the Device ManagerReboot (Restart) the computer and log inCheck to make sure your Sign-Options are set in PC Settings If your Series 6 HP SimplePass program is not behaving itself, that is, the program starts and then balks, the Splash screen starts / stops / flashes / freezes, then you might try:  Hard Reset / Forced Reset"Repair" the SimplePass program (Programs and Features)Tryoverloading the program, that is, installing the program over the top of itself without removing the existing program from the computer. ========================================================================Scenerio 2 You have been running Series 8 HP SimplePa... Read more

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RELEVANCY SCORE 70

Recently bought a brand new Yoga 920. Fingerprint scanner worked perfectly for about a week, then suddenly stopped working. I googled some solutions and have found that if I restart the computer or uninstall/re-install the fingerprint scanner device in Device Manager then it will temporarily work again, but usually only for the next sign-in attempt. Very annoying - are there any more permanent solutions?

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RELEVANCY SCORE 70

Yesterday I ran Driver Booster in an attempt to improve Netflix playback. It said I had 72 out of date drivers. After running it and restarting, the fingerprint reader permenently said "Reader not detected". I have it set to require password and fingerprint for all accounts, so I cant log in to try to fix anything. Any ideas what I could do aside from factory reset? Unfortunately dont have any backups (But I did pull all the files from the drive so not THAT concerned about them, but would prefer to just fix the issue)

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