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X1 YOGA PEN STOPPED WORKING

Q: X1 YOGA PEN STOPPED WORKING

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RELEVANCY SCORE 200
Preferred Solution: X1 YOGA PEN STOPPED WORKING

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RELEVANCY SCORE 60.8

Looking for advice on how to get my thinkpad X1 yoga pen working again.  Both touchscreen input and pen input were working properly earlier but now no pen input at all.  It doesn't appear to be a charging issue.   Hoping for a simple solution, and thanks in advance!

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RELEVANCY SCORE 60.8

Hello folks! Does anybody know where and how  to put a ticket and ask for repair? My yoga 510 was working normally and then it went to sleep mode. Didn't wake up anymore. Completely dead. I tried all the suggestions like pressing the power button for 10 sec, for 30 sec, etc. Nothing worked. The battery is sealed and can't be removed . So I need to send it to repair in London. Any address or phone to contact Lenovo?? tks a lot for your helpMonica

A:MY YOGA 510 STOPPED WORKING

Hi monioia, 
 
Welcome to the Community Forums.
 
You can call in technical support:
 
0333-777-3991 (National Rate)For Lenovo & Idea products #2For Think products #3For Server #4To identify your product #0 
 
9:00 - 18:00 Monday - Friday
 
Service center locator here but it would be better to call in tech support first for proper service process.
 
Regards

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RELEVANCY SCORE 60.8

I am using the USB-C port on my Yoga 900-13ISK (Windows 10) to connect to an external monitor. Everything worked fine until this morning for some unexplicable reason the USB-C port stopped sending signal.When I plug in the USB-C adapter (converting to DP) my screen starts and then gives me a message "no signal". I get the same error when trying to connect via another converter to HDMI. Both adapters and cables worked before. I updated my graphics card drivers and of course am extending displays. Any ideas what might cause this problem and how to fix it? Any help would be very much appreciated.

A:Yoga 900 USB-C stopped working

I have a parrot and she's jumped on the keyboard, hitting the key that cycles between laptop display, external display and "both." Yeah, that took me a while to figure out why I couldn't get it to work properly. 
 
The other thing I'd do is try the cable with a different source, such as a PC. 

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RELEVANCY SCORE 60.8

Looking for advice on how to get my thinkpad X1 yoga pen working again.  Both touchscreen input and pen input were working properly earlier but now no pen input at all.  It doesn't appear to be a charging issue.   Hoping for a simple solution, and thanks in advance!

A:X1 YOGA PEN STOPPED WORKING

Hi there, Sand -
Thank you for writing in to the Lenovo Forum - happy to have you here today.
 
Make sure to check all your drivers are up to date: Click here
You can also use ThinkVantage System Update to check for newer drivers or BIOS.
 
Update us how it goes.
 
 
 
Regards,
 
Tap that kudos button if I helped  If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! 

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RELEVANCY SCORE 60.4

Have had a Thinkpad Yoga S1 for several years and last week the pen stopped working.  I reinstalled the drivers and that didn't help.  Yesterday it started working again, but today it stopped again.  I ordered a new digitizer pen thinking it might be the pen, but the new one doesn't work either.  The touchscreen still work fine and I can write with my finger. Any idea what the problem my be?  

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RELEVANCY SCORE 60.4

Hello,sorry for my english, I'm french and I have somes difficulties...I bought a few days ago a yoga 260 and time to time the touchpad stops working.I have updated the driversAt times only the touchpad is blocked, or with the keyboard and the touch screen...If you had this problem, I would be happy to know the solutionthank you !  

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RELEVANCY SCORE 60.4

I've been using my 260 for a couple months now and generally have been pleased with it.  Unfortunately, the stylus stopped working while I was using it yesterday and I'm trying to figure out what's gone wrong. I suspect the internal capacitor is no longer charging, but I'm unsure how to check.  If it is a charging issue, is it possible that it's an OS driver issue?  A few weeks ago I changed my OS from Windows 10 to Ubuntu and if the stylus has a very impressive battery life it's possible it's just finally worn out, but I find it odd that this would be OS dependent, as doesn't the stylus charge even if the PC is off? If anyone can shed some light on this issue, it would be much appreciated.  Google has failed to provide me any helpful information and I'd really like to avoid reinstalling Windows 10 just to see if it starts charging my stylus - especially if it doesn't help!











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Go to Solution.

A:Yoga 260 Stylus Stopped Working

Pull out the pen and look into the silo.  See if one of the little spring contacts is pushed back.  Don't touch them with something metalic, as you may short them out.  A toothpick is a good tool.

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RELEVANCY SCORE 60.4

Hello,sorry for my english, I'm french and I have somes difficulties...I bought a few days ago a yoga 260 and time to time the touchpad stops working.I have updated the driversAt times only the touchpad is blocked, or with the keyboard and the touch screen...If you had this problem, I would be happy to know the solutionthank you !  

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RELEVANCY SCORE 60.4

This morning, I found that my USB ports are not working. Any ideas on what is wrong? In the Device Manager I see USB drivers for the bluetooth and camera, but nothing for the ports - should there be? This only out of ordinary thing to occur was that I left the PC on and unplugged last night, and the batteries ran out. Help, I cant connect my iPhone!

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RELEVANCY SCORE 60.4

hello! I have Lenovo yoga 3 pro 13ISK win 10 , and the USB port stopped working - the PC does not recognize it when I go to control panel - DEVICES - I don't see USB section.I did Lenovo system diagnostic = nothing, my BIOS is updated, my drivers are updated, I've done system recovery ... nothing helps screenshot of my control panel & device manager please try to help...;(


























problem.jpg ?619 KB

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RELEVANCY SCORE 60.4

hi,Ive only had the laptop about a month and the touchscreen was working fine until tonight where it just stopped working whilst i was using it. I have tried a few things but the device manager says the device is in working order. Ive tried restarting and even disabling and re enabling the driver but to no avail. any help?

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RELEVANCY SCORE 60.4

I'm hoping someone can help me with the audio problem on my notebook. After owning my Yoga for about 2 months, the audio stopped working.  I don't know exactly when it stopped, I don't recall that it stopped directly after a windows update or anything like that.  I am using the factory loaded Windows 10.  The speaker icon in the task bar has a small red X on it.  When I click the icon Windows goes through a troubleshooting process and tells me it found a fix and asks me to click the button to apply the fix and then restart, but the problem persists.  If I right click and choose playback devices, the only two things that show up are my bluetooth speaker - nothing related to the internal audio.  If I go into device manager, under "other devices" there are two entries for "Intel High Definition Audio."  Previously there was one entry, I don't know when the second shows up.  If I right click and select update driver, windows does a search online but does not find an update. I have also gone to the Lenovo site and downloaded and installed the audio driver listed there but the problem continues. I took it into geek squad since I purchased it at Best Buy, and the guy looked at it for a couple minutes and told me it's a hardware problem and it will need to be sent in for repair. Any thoughs?  Any help would be greatly appreciated. Thanks.

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RELEVANCY SCORE 60.4

This issue started recently, after months of it working fine. The internet just would randomly stop working. I would use the troubleshooting function, it would go through the process and connect to our network, but then when I tried to go to a website, it would say there was no internet. Eventually I was able to get an old Netgear USB Adapter to work. I have tried changing the power settings, removing the drivers in the device manager, and I have the latest wifi driver. I have read many of the help posts on other Yoga wifi issues. Is this a software issue or a hardware issue? Thanks for the help!

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RELEVANCY SCORE 60.4

Hi there, I was testing another pen from a different Yoga 260 on my machine. Suddenly pens stopped working. My trackpad settings were also defaulted, so I updated all my drivers and even the wacom drivers, but neither pen works on my machine. The pen works perfectly fine on the other machine so I don't think it's a battery issue on the pen

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RELEVANCY SCORE 60.4

Worked fine yesterday, now doesn't respond at all. I'm currently copying and pasting it... Beyond going to a support location, any ideas?

A:Lenovo Yoga 900 "n" key stopped working

Another thing I noticed - when the password page comes up on start up, some key is autotyping into the password field.

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RELEVANCY SCORE 59.6

Hi, I just bought a ThinkPad Yoga 460 and I have a strange problem. The internal keyboard does not work any more across operating systems, so this isn't software specific. However, the keyboard *does* work in the beginning a cold start until the operating system boots - I can enter the BIOS settings, navigate around there, I can enter the onboard diagnostics utility, everything works fine - until an operating system boots. If I just reboot without turning the computer off, the internal keyboard doesn't work. I even restored factory settings, so I am writing this from an Ubuntu Live USB with an external keyboard until I have figured out how to restore EFI, but the keyboard still isn't working. The problem occured after a long time of using only the external keyboard, so I can't exactly tell what I was doing when it happened. I'm guessing it has to do with the rotation sensor being stuck, but what would be the point of disabling the keyboard if it's physically impossible to press any buttons in tablet mode... Also, the touch pad keeps working anyway. I removed Windows from the laptop and I don't think there'd be an easy way to get it back, so I hope any solutions would work on Linux too. Best regards,Malte

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RELEVANCY SCORE 59.6

I have a Yoga 900 13ISK2Yesterday my usb ports stopped working (the charger still works) I updated the BIOS and they worked again for about 4 hours, then stopped again. Can you help?

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RELEVANCY SCORE 59.6

Two weeks ago I bought a Yoga 720 and it has worked fine (including the fingerprint scanner). Three days ago it just stopped working. Now the Windows Hello says that my device doesn't support that feature. In the device manager it indicates that the Windows can't load the driver (Code 31?). I have been trying to reload the drivers for the fingerprint scanner from Lenovo without success. Any help would be greatly appreciated. 

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RELEVANCY SCORE 59.6

Yesterday evening, the USB-C ports of my Lenovo Yoga 920 stopped working suddenly. While working with the computer, the connected external monitor and the laptop screen both went dark and I couldn't revive them by disconnecting/reconnecting any cables or by pressing any keys on the laptop. In the end, I had to force a hard restart of the Yoga 920 by pressing the power button on the right. After rebooting the laptop, I noticed that it completely failed to communicate with any devices connected to the USB-C port, including my external monitor, keyboard, mouse and Ethernet network. First suspecting an issue with the connected USB-C hub (Kensington USB-C Universal Dock 60W (SD4600P)), I performed a full power recycle, including detaching/attaching cables, of all involved components. This had no result. I noticed then in the Windows 10 Device Manager (devmgmt.msc), that the USB device "UCSI USB Connector Manager" was marked as not working (yellow exclamation mark). The status of the device was:This device cannot start. (Code 10) STATUS_DEVICE_POWER_FAILURE Disabling/removing/reinstalling this device in Windows 10 had no effect on the issue. Then I noticed that the laptop didn't charge while connected to the power supply from Lenovo, which was delivered with the laptop. There are two USB-C ports on the left side of the laptop. The one towards the back is marked as the one to use for charging. It didn't work any more. I had to connect the USB-C cable from th... Read more

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RELEVANCY SCORE 59.6

I mean ive had this thing for over a year and at some point the backlight stopped workingdosent even work on start up so thats not a thing  and yes i used to light up with the fn space bar and on startup 

A:Yoga 2 13 keyboard backlight stopped working

So it suddenly stopped working sometime in 2015 but recently i went to washington by plane and i noticed that it worked again when i got there but when i got back it stopped working seems like the xray did something anything i can do?

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RELEVANCY SCORE 59.6

I have only been using this laptop for one month. Last night it had an update and when I tried to us my laptop I noticed the sound isn't working at all. When I tried trouble shooting, the system couldn't detect a problem. Please could you help?Thanks PR

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RELEVANCY SCORE 59.6

Hi, I am a teacher and need to connect at school to a HDMI cable. I use a USB-c to HDMI dongle. As many, I had issue with my USB-C port since I purchased my Yoga 910. (turn on and off and hard to connect) Recently however, the port just stopped working. I believe it is dead. I tried to find documentation on how to repair it or investigate but could not find any informations. Can I do anything to confirm that? Is there anything I can do to repair it? Is the next step to bring my laptop to a Lenovo service center? Thank you for any help! 

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RELEVANCY SCORE 59.6

Autorotation stopped working on my laptop. I'll tell you in detail:I bought a laptop Lenovo Yoga 500-15 ISK. As you know, Yoga can turn into a tablet and if it is turned over, then the image on the screen also turns, like on smartphones.However, after a while this function disappeared. Moreover, the "Autoroute Lock" icon disappeared from the "Quick Actions" on the "Notification Panel".Also, the lock screen setting from "Options / Display" disappeared.The autorotation lock button on the left side of the laptop either does not react.Can anyone tell me what's going on? How can I repair this function?

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RELEVANCY SCORE 59.6

Two-finger scrolling has suddenly stopped working on my Yoga 710. A reboot hasn't worked. Two-finger zoom still works, but when I try to scroll it malfunctions. Pulling two fingers down on the touchpad minimises the window. Pushing two fingers up takes me to miniature view of all my open windows. Very occasionally it will scroll slightly in one direction but not the other, but I can't get it to happen often enough to work out why it works occasionally. What is going wrong? EDIT: It now seems that the zoom is a bit finicky too. It works much of the time when I try to enlarge or shrink Facebook in my browser, but not all the time.

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RELEVANCY SCORE 58.8

Recently purchased Yoga 3 Pro (Windows 8.1) from Lenovo website (2 months ago).The speaker has been working fine until yesterday. All of a sudden, the speaker stopped working, after I used the headset. Now, only headset works, and no sound can come out of the speaker. I've updated the speaker RealTek driver to a newer version 9/2014. It did not help. Does anyone have any idea on what might be the cause and how to fix it? Thanks!










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A:Yoga 3 Pro: Speaker stopped working (headset jack ...

Is your headset still connected?
 
Right click on volume icon in the system tray (Bottom RIght) and select PlayBack devices.
Check that the laptop speakers are selected as Default device. (Tick Mark)

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RELEVANCY SCORE 58.8

As of last week, all my OLED display adjustments (brightness with F5/F6, color, whatever settingis in the Lenovo Control Center) stopped working. The display is stuck on 100% brightness. I tried all the updates and patches and regedits and whatever else I could find, but nothings seems to matter, its just stuck at 100%. Any ideas what else I could try?

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RELEVANCY SCORE 58.8

hello all,i am having an issue with touchpad clicks on my X1 Yoga and wanted to see if there is anything i can do to fix it myself.The issue is with physical clicks on the left and right sides of the touchpad, it was working up until few days ago and suddenly stopped. I can stil use these areas for touch, but since clicks are not working, i am forced to use physical buttons above the touchpad.is there anything i can do to fix the problem? Anyone knows what this could be? thank you!

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RELEVANCY SCORE 58.8

Hey everyone, unfortunately the keyboard backlight of my yoga 900 has stopped working and I cannot link the problem to any windows update or something. I have already checked the BIOS and Fn Keys are enabled.  Thanks in advance Kay

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RELEVANCY SCORE 58.8

Hi, I have a Lenovo Yoga 910 that was working fine but then, suddenly, the forward usb-c port stopped working. Tried to reinstall and update USB driver, no results. I checked if the problem was with my adaptors but it is not, a friend of mine has the same laptop as mine and it is working. Does anyone have any suggestions? Thanks

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RELEVANCY SCORE 58.8

Hello, I've followed all of the steps outlined on this Lenovo support page ...all except for System Restore. Before I look into doing that, has anyone found any other solution? It seems that the backlit keyboard on my Yoga 900-13ISK stopped working after an update, and it's been a few months now, so I might have to restore back pretty far and would like to avoid it.

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RELEVANCY SCORE 58.8

This is the third time that it is happening. The keyboard works fine before taking off, then when the airplane goes to a certain height several keys stopped working. After landing it starts to functioning again. Definitely related to air pressure, which is pretty funny and annoying ... I mean, I don't think I am being picky given that every one else on the air plane is playing with their laptops...

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RELEVANCY SCORE 58.8

This seems to happen whenever a Windows update goes out, and I have to wait for Lenovo to provide firmware/bios/driver updates that fix the problem.  I have to say that this recurring bad experience will weigh heavily into my next purchasing decision.  I paid a lot extra for a touchscreen that breaks with every Windows update, and the wait for a fix is often quite long. What is the ETA for this next round of fixes from Lenovo?

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RELEVANCY SCORE 58.8

My laptop was working normally, suddenly the touchpad stopped working, not mouse pointer anywere, connected the wireless mouse that I normally use and it did not work either. Is like the mouse option stopped working entirely. I am using the laptop touching the screen, that is the only way. The keyboard and everything else is working fine. I runned a hardware diagnosis and it said everything was well. I am attaching what the control panel says when I go to mouse - hardware. Is there a solution or should I send my computer tech support?


























Mouse failure.jpg ?66 KB

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RELEVANCY SCORE 58.8

I purchased a Yoga 2 13 (SN: CB29722715) laptop from US with IWS. Some time back various keys on the laptop stopped working, including Ctrl, 1, 3, 5, and others, making it useless unless you also carry another laptop around. I took it to the repair center in Allahabad, India, but the service center returned it saying that the parts are not available in India. Surely there must be a way to obtain these parts? I've tried to contact Lenovo support on chat and phone, but all they can tell me is to take it to the service center. I finally got in touch with a senior tech support person, who informed via email that the parts required were FRU 25215052 and FRU 25215053, but again, I was informed that these parts were not available with Lenovo (anywhere??) and have not heard anything further since (this was two days ago). Is the IWS completely useless in this case? Is there anything I can do apart from junking the laptop?

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RELEVANCY SCORE 58.8

As of last week, all my OLED display adjustments (brightness with F5/F6, color, whatever settingis in the Lenovo Control Center) stopped working. The display is stuck on 100% brightness. I tried all the updates and patches and regedits and whatever else I could find, but nothings seems to matter, its just stuck at 100%. Any ideas what else I could try?

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RELEVANCY SCORE 58.4

Today my digitizer stopped working for the first time since I purchased my Thinkpad Yoga several years ago. Touch screen still works as normal. I don't think it's software related because I dual boot Windows and Ubuntu and it doesn't work in either operating system. Before it would work in both operating systems, and I haven't had any updates since it was last working. Is it possible for the digitizer itself to be broken somehow? I haven't dropped the device or spilled any liquid on it. I've read elsewhere on the forum that the digitizer is powered by a capacitor that is charged within the laptop. Is this still true for Thinkpad Yogas? Are there steps I can take to diagnose the issue?

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RELEVANCY SCORE 58.4

I got a new Lenovo Yoga 520 notebook a few days ago - initially everything was working fine, however now when I switch it into tablet mode the touch screen is completly unresponsive. I have done all the Lenovo system updates and windows 10 is up to date.  Has anyone experienced a simular issue and knows how I can fix this? Its still under warranty but I would prefer to try and fix myself if possible.

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RELEVANCY SCORE 57.6

Two days ago after the windows update the touch screen stopped working and the backlit is also gone, need help to fix the issue 

A:Yoga 710 15 Touch screen and back lit stopped working after windows update

Can try reinstalling Advanced Configuration and Power Management Interface (ACPI) Driver for Windows 10 (64-bit) - NotebookSource: https://pcsupport.lenovo.com/my/en/products/laptops-and-netbooks/yoga-series/yoga-710-15ikb/download...

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RELEVANCY SCORE 57.6

Anyone else having an issue with the touchscreen their Brand new X1 Yoga (Gen 2)?  I have been able to fiddle with drivers and get it working periodically, but after sleep or a reboot it doesnt work again.

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RELEVANCY SCORE 57.6

When I initially booted my Yoga 920, pressing F1 F2 F3 work fine for volume controls with a UI prompt for the function.Pressing F4 toggled the mic mute with a UI prompt.F5 could be used to refresh a webpage.F6 toggled the use of the touchpad, but did not show a UI prompt.F7 toggled airplane mode with UI prompt.F8 toggled camera function with UI prompt.F9 locks fine.F10 works fine too.F11 F12 toggles brightness with UI prompt. I don't know what happened along the way, but now F4 (mic), F7 (airplane mode), F8 (camera) stopped working. Nothing happens when I press the buttons. I'm running Windows 10 Home, version 1709, OS Build 16299.125. Maybe someone can help me in restoring the functions of those buttons? And additionally, maybe add a UI prompt for F6 (touchpad)? 

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RELEVANCY SCORE 57.2

So just got the new update to Windows 10 (1709), and the same problem with Color Settings has reared it's head again. The Color Setting (Native | Standard | Photo Pro | Movie Pro | Blue Light Cut) modes don't seem to be working anymore. Doesn't matter if I change the settings with a right click on the desktop menu "Select Color Setting" or use the Lenovo Companion App's Display tab. The setting I make tracks between the desktop menu and the Lenovo Settings app, just nothing changes on the OLED screen. This is the same thing that happened with the last update to Wind 10 (1703), and the fix was given to us by Rydeen at Lenovo in the  Select-Color-Settings-Not-Working-on-X1-YOGA-OLED thread. Short form is to uninstall the Lenovo System Interface Foundation and then re-install it. The trouble is you can't follow the instructions that Rydeen gave anymore. (1) There is no more ?Lenovo System Interface Foundation? so it can't be un-installed. Which sort of makes #2 moot, but none the less, (2) click ?Lenovo Settings? to launch and you will be prompted to install ?Lenovo System Interface Driver?. Except there is no more Lenovo Settings; it was absorbed by Lenovo Companion and doesn't work anymore (and Lenovo Settings tells you to uninstall it). So Rydeen (or anyone else ), what is the current "fix" for the problem? I'd like my Color Settings to work again. (Also, a new version of Netflix was installed with the 1709 Win update, and the fl... Read more

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RELEVANCY SCORE 57.2

My X1 Yoga 2nd Gen came early, on the 25th. Everything is great, the OLED screen is great, but before the Win10 1703 update, every time it came out of sleep, the brightness was 100%. Indicators were all still at 50% (my normal setting). Moving any of the brightness controls restored the setting. The 1703 update just finished, and the "wake from sleep @ 100% brightness" problem seems to be fixed. However, the Color Setting (Native | Standard | Photo Pro | Movie Pro | Blue Light Cut) modes don't seem to be working anymore. Doesn't matter if I change the settings with a right click on the desktop menu "Select Color Setting" or use the Lenovo Settings App's Display tab. The setting I make tracks between the desktop menu and the Lenovo Settings app, just nothing changes on the OLED screen. Any suggestions?  Thanks!

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RELEVANCY SCORE 52.8

Hello All. I'm new to the site, and after having been tasked to fix my girlfriends computer. I'm left scratching my head. I don't know what she or her son did to this machine but everything I have tried has not worked. So any help would be greatly appreciated.

Machine - Dell Inspriron INSP1440

OS - Vista 32-bit SP2

Issues -

Cannot start internet browsers outside of safe mode. Every time I have tried I get an APPCRASH Error.

IE - Internet Explorer has stopped working.

Problem Signature:
Problem Event Name: APPCRASH
Application Name: iexplore.exe
Application Version: 9.0.8112.16421
Application Timestamp: 4d76255d
Fault Module Name: iexplore.exe
Fault Module Version: 9.0.8112.16421
Fault Module Timestamp: 4d76255d
Exception Code: c0000096
Exception Offset: 000026d1
OS Version: 6.0.6002.2.2.0.768.2
Locale ID: 1033
Additional Information 1: fd00
Additional Information 2: ea6f5fe8924aaa756324d57f87834160
Additional Information 3: fd00
Additional Information 4: ea6f5fe8924aaa756324d57f87834160


Firefox - Firefox has Stopped Working

Problem Signature:
Problem Event Name: APPCRASH
Application Name: firefox.exe
Application Version: 13.0.1.4548
Application Timestamp: 4fda6075
Fault Module Name: ... Read more

A:APPCRASH When starting IE and Firefox, DNS Client Has Stopped Working, and Host Process (Rundll32) has stopped working Errors.

Here is the DNS client has stopped working error

DNS Client has stopped working

Problem Signature:
Problem Event Name: APPCRASH
Application Name: svchost.exe_Dnscache
Application Version: 6.0.6001.18000
Application Timestamp: 47918b89
Fault Module Name: ntdll.dll
Fault Module Version: 6.0.6002.18327
Fault Module Timestamp: 4cb73436
Exception Code: c0000005
Exception Offset: 000250fb
OS Version: 6.0.6002.2.2.0.768.2
Locale ID: 1033
Additional Information 1: 7373
Additional Information 2: 38d9ec761cde35dc7ff9a3014cbc1e9a
Additional Information 3: 007a
Additional Information 4: f2126b35ab5de9a1c961e83e18b5e24b

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