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HP ZR2740w and HP Folio 9470m / UltraSlim Docking Station

Q: HP ZR2740w and HP Folio 9470m / UltraSlim Docking Station

I am experiencing the following issue and hope that someone in the forum as an idea / suggestion. When I have the screen connected via via display port cable with the docking station and I have my laptop docked, I dont get any signal and the screen keeps black. This is independent of the Operating System - I used Windows 7, Windows 8. When my laptop is docked but I attach the display port cable directly to the laptop it works without any problem. I have also realized that with other displays 23'' or 24'' the setup with the docking station works without a problem. So it has to be a cominbination between UltraSlim Docking Station and ZR2740w screen. Any advise what else should be tried?











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A: HP ZR2740w and HP Folio 9470m / UltraSlim Docking Station

Update: After calling HP technical support I and being bounced among various clueless offshore tech support reps, I finally landed on the US-based workstation support department. Justin looked up the problem and identified it as a known issue and is replacing my monitor cable with one that HP says will work. Also, in the meantime there is a workaround that I had figured out. If you don't use the displayport port on the ultraslim docking station but pug the cable directly into the computer it works fine. There is some inconvienence associated with this as you have to plug it in every time you dock and unplug it every time you undock (and of course the cable always falls behind the desk while you are doing this), but it is okay as a solution while I am waiting for the new cable to arrive. Will update this post after it arrives and report whether it works.

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RELEVANCY SCORE 141.6

So i'm using a Folio 9470m at work on a 2013 Ultraslim Docking station with 2 Display Port connectors, but if i attach two screens to those it only displays them as one device and mirrors the image on both screens. Furthermore if i go into the screen and resolution settings, both identify as screen 1, but i can set 3840x1080 instead of 1920x1080 and at that moment the picture will span over both screens as one. The downside to this is that the login screen, windows i open for the first time, they're all gonne appear in the middle where the bezels are, it handles them as one bigger screen and not as 2 screens that extend each other. I need them to be detected as 2 seperate screens, and so far i have had no success. Has anyone experienced this or knows a solution? I really don't want to connect the second screen via VGA. Can the folio handle 2 display port connections on a dock? Is this maybe the cause?

A:Folio 9470m DUAL Display Port on HP 2013 Ultraslim Docking S...

As far as I know the  Folio 9470m doesnt support more then one external display.  I think you can verify this by having a look at the quickspec document for the model.

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RELEVANCY SCORE 102

I am having a problem when plugging in 2 HP monitors with the display port connections.  When my HP laptop so connected sometimes the monitors just go to sleep and I can't get them to work.

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RELEVANCY SCORE 100.8

I got a new Elitebook along with the HP Ultraslim 2013 docking station. When I dock the notebook, none of the peripherals are recognized, including a VGA monitor, or USB mouse and keyboard. Only the Ethernet works. Even the power is not working. I have the Ultraslim powered, but it is not charging the battery. The docking station power button lights up after I dock the laptop. There is a power LED that is turned on near the power cord of the Ultraslim power port. I've tried to dock it, turn off the Ultraslim, then turn back on. No change. I've undocked - unplugged everything. Dock, then plug everything in and still no change. I'm not sure if there is some setup that has to be done for the dock, e.g. run the drivers, etc. Shouldn't this just be plug-And-Play? I have Windows 7 Professional on an Intel i7-5600U. Any help is appreciated.

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RELEVANCY SCORE 100.8

Does anyone know if there is any way (with a software or within the os ) to check the firmware version of the ultraslim docking station 2013?

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RELEVANCY SCORE 100.8

We have around 530 of these in the company and we are having a repeated number returned to our Support team as the USB ports are failing. The error showing on the Laptops (all hp revolve 810's) is Unknown USB Device (Device Descriptor Request Failed). Its getting to the stage where it is costly to just replace them and we would love to know if anyone has a fix. Once one has failed it wont work on any of our laptops and all the 'usual' fixes are not working.

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RELEVANCY SCORE 100.8

Hello Everyone, I have alot of the HP UltraSlim Docking Stations, pre the 2013 version.  I was hoping to find a firmware upgrade for them.  Currently I can find is the 2013 display port update.  I need to have one for the older model of the docking station.  The problem is similar to the 2013 docking stations and when using dual monitors the displays don't function properly.  They turn off, flash etc.  Has anybody found or now if any updates are available for the older model. Thanks

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RELEVANCY SCORE 99.6

These docking stations do not have the dvi port so we have to have dvi to display port adapters. We have a lots of these c2g cables that are dvi to DisplayPort but only about 20% of the time the cable gets detected by the laptop when it's docked. The other 80% of the time the laptop does not see the monitor when it's connected to the dock. But when the cable is connected to the laptop itself it works fine. So we know it's a problem with dock. I called hp and we updated to firmware 2.3 and updated the video drivers but nothing work. Apparently there is a known problem with this docking and the displayport. Now the HP premium support technician L2 is saying hp does not support third party cabling companies and you have to use on of their cables and if you have trouble with one the hp cables/ adapter they will then look into it.Has anyone else ran into this? If there is a known problem with the docking station where it's not allowing other cables to work and only their cables to work now is that allow? Does anyone know of a brand of adapter/cable that works. We have tried other cables and adapter and keep having the same problem.

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RELEVANCY SCORE 99.6

I got a HP Ultraslim Docking Station 2013 along with my new Elitebook 1040 in october. Ever since, I have tried in vain to get the docking station to work. When I dock the laptop only the power button on the dock works, the usb and vga ports do not. Are there anyone else who have experienced anything similiar who have a solution?

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RELEVANCY SCORE 99.6

I have a new laptop HP EliteBook 850 G3 (running windows 10)  with an Ultraslim docking station. The problem that I have is the quality of the sound. With my previous computer (windows 8.1 same docking station), I fixed this error using the SP: sp65631.exe. However I have a problem now because I got an error in the system regarding IDT drivers... I tried to use several SP and nothing... please anyone knows how to fix this problem? Thank you

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RELEVANCY SCORE 99.6

I have a new Folio 9470m running 64-bit Win7.  I am attaching it to a UltraSlim Docking Station The ethernet port on the Folio works fine and I am able to connect to the LAN in the office without issue. However, when I connect the same Ethernet cable to the docking station and then place the Folio on the docking station I am *not* able to get a connection.  The link lights on the docking station will not even blink. The docking station is connect to power and the lights are illuminated.  I also have an external monitor,  wireless mouse and a wireless headset connected to the docking station.  All of these work flawlessly. Any suggestions?  I am completely unable to find a driver for the folio that would be related to a docking station.











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A:Ethernet passthrough for UltraSlim Docking station will not ...

You may get a better answer in the enterprise support forums located here.

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RELEVANCY SCORE 99.6

i have HP ELITEBOOK 840 G2,  Windows 8.1, external speakers plugged into the docking station (HP UltraSlim Dock 2013) but music keeps playing in the internal speakers. Please advise. thanks

A:2013 ultraslim docking station no sound

Similar situation here - HP Elitebook 840 G2 with Windows 7 64bit Enterprise, external Speaker into the Docking station (HP 2013 UltraSlim Dock) and sound still comes from internal speakers. When I plug the 3,5mm Stereo Jack into the Notebooks own plug, the sound correctly changes to the external speakers and internal speakers are muted. Audio on docking station does not work. Thanks for any help!

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RELEVANCY SCORE 99.6

I was considering hooking up my TV (with USB and HDMI ports only) to my docking station to use it as a monitor. My HP UltraSlim Docking Station has USB and DisplayPorts on it, but no HDMI. Is it possible to connect my Elitebook/UltraSlim Docking station to my TV and get quality audio/visual? Is it advisable to use an adapter to go from  DisplayPort to HDMI or vice-versa?

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RELEVANCY SCORE 99.6

I have a brand new HP UltraSlim Docking Station. It has bad VGA and USB ports. I've tested it with multiple laptops. I opened a case online as that was the only contact option for this product. HP attempted to ship me a new dock without any notification to me. However, they forgot to include my office's suite number and now fedex refuses to deliver it unless they get an update from HP. I have updated my case with this information but nothing has moved. I've tried contacting the 1-800 support number that I have, but there are no docking station options in the recordings. Need help to contact HP to get this resolved.

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RELEVANCY SCORE 99.6

Hello I've got an HP Folio 9470m together with the HP Ultraslim Docking Station (D9Y32AA#UUZ) featuring 2 DisplayPort connectors and a VGA connector. I would like to connect two digital screens to the docking station in extended mode. First I have tried to connect two screens with two DP to DVI adapters which didn't work. The screens have only been able to be used in clone mode (showing same screen content) but not in extended desktop mode.Then I thought this might be an issue of DP->DVI converters as the dock might not support this. So I bought 2 DP cables and tried multiple combinations:- 2x DP/DVI converter cable- 1x DP, 1x DP/DVI converter cable- 2x DP native Unfortunately none of the combinations worked in extended mode. The screen setup always falls back to clone mode. Intel Graphics setup menu also just shows selection between one external screen and "Monitor" (which is the laptop built-in screen). It actually works in extended mode only if I use 1 DP port and the VGA port on the docking station. So I can work in extended screen mode like this. But in year 2014 it's simply ridiculous having to connect FullHD+ screens via analog VGA. So I would like to know how to use these 2 DP connectors on the UltraSlim docking station. Even more strange I found that using the DisplayPort connector in conjunction with one of the DP connectors of the dock while docked it works in extended mode. So the laptop is able to handle it. Just the dock seems not to ... Read more

A:2x DisplayPort on HP Ultraslim Docking Station not working i...

I can't seem to find the documentation I found on a forum but the intial batch of slim docking stations WILL NOT allow 2 dp at the same time.  It is due to the architecture of the of the laptop and the docking station.  In order for two dp at the same time, you  will need to buy the 2013 one.  (I will try to find the product number for you).  Their workaround was to use VGA and DP at the same time, which you have already figured out. Update: Looks like the page is not found, however, the title says it all. http://h30094.www3.hp.com/product.aspx?sku=10731964&pagemode=ca "Alert: Dual display limitations of 2013 HP UltraSlim Docking Station with HP EliteBook Folio 9470m N..." Update #2:  Found it attached.    Can't upload pdf files

























dual display alert_D9Y32AA_Page_2.jpg ?227 KB














dual display alert_D9Y32AA_Page_1.jpg ?325 KB

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RELEVANCY SCORE 98.8

I just got 9470m and docking station last week, and I noticed that the audio quality is very poor (no bass and very little mid-range) when playing music while connected to the docking station which my Logitech 2.1 speakers are connected to. If I move the Logitech audio cord over from the docking station to the audio out jack on the laptop the sound is great, and if I can also reproduce the poor quality with a pair of good quality headphones. There is no driver for the UltraSlim Docking Station, right? I suspect an RMA is in my future. Thanks,

A:Poor Audio quality using UltraSlim Docking Station with the ...

Same experience here, Revolve 810 with UltraSlim Docking. If I plug my headphones to the audio-out of the docking, the sound is really bad, if I do the same to the audio-out of the computer, the sound is good. To make things worse, the audio-out of the computer is located in a place that is covered completely by the docking station, therefore I have no option of plugging my headphones to the computer. 

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RELEVANCY SCORE 98.8

Hi, my problem is that connecting the headphone to the jack behind the docking station both headphones and PC speakers are audible. I tried a 840 g2 on my docking station, and it works fine. I tried my 840 g3 on another docking station and have the same issue. I think it may be a driver issue, but it is my work PC and i have no administrator privileges. Thank you.

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RELEVANCY SCORE 98.8

Hi  I own a Elitbook Folio 9470m and a 2013 Ultraslim Docking Station.On the Elitebook I run Linux (Mint 18).The Dockingstatioin never showed the BIOS/UEFI output on the Screen. (Screen stays black until OS loads. I found an article saying this is a known problem for some Notebooks and the solution is to update the BIOS. I am already on the newest BIOS-version and the Problem Persists. This is ther article I found: http://h20566.www2.hp.com/hpsc/doc/public/display?sp4ts.oid=5450893&docLocale=de_DE&docId=emr_na-c05... but it does not mention the Folio 9470m as a model that suffers this problem)Since I use a Harddrive Password this is annoying, because I have to type the password without corresponding screen output and cannot enter the UEFI while the Laptop is docked.I recently found out that there is an update for the Dockingstations Displayport HUB which I guess could fix my Problem. ( found here: http://h20565.www2.hp.com/hpsc/swd/public/detail?sp4ts.oid=5275307&swItemId=ob_147496_1&swEnvOid=415... )Sadly this Update is only provided as an EXE file, which I cannot run on Linux (I really don't want to try a Hardware firmwareupdate over WINE).For Bios updates for example there are other ways to perform these under linux, as for example to create a USB stick over which the Update can be done. Is there a Way to update the Firmware of my Dockingstation running Linux? (Other than installing Windows on my Elitebook just to perform the update, whi... Read more

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RELEVANCY SCORE 98.8

Can I hook up two monitors using a 2013 ultraslim docking station and if so what type of cables do I need?

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RELEVANCY SCORE 98.8

After laptop goes to sleep in dock, it will not reconnect to an external display through the displayport. Dock must be unlocked and re-locked for computer to re-scan and find the displayport connection. I already installed the docking station firmware from the HP drivers site. How do I make the dock's displayport wake when the laptop does?

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RELEVANCY SCORE 98.8

We have several HP 2013 Ultraslim Docking stations that have audio interference issues when connecting to the dock audio out. If there are not any other external devices connected to the dock, the sound is normal. If an External device is connected to the dock via VGA, USB, or display port, the audio out connection becomes noisy. We have connected the audio out to a multitude of different classroom amps and TVs and the noise issue is still present. If I connect a ground loop isolator in line with the audio output on the dock, the noise is no longer present on any of the devices. Could this be an issue of improper shielding in the analog audio connection? Audio drivers and dock firmware have been updated with no improvement. Does anyone else have this issue? Thanks

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RELEVANCY SCORE 98.8

I have an HP Elitebook 850 and an HP 2013 Ultraslim Docking Station.  I've been using them for over a year with dual 27" WQHD monitors (2560x1440) through the dual displayport connections on the back of the docking station. I recently upgraded to a 32" BenQ UHD (4K) monitor, and while it works perfect if I connect the DisplayPort cable directly to my laptop, I am having problems getting it to display anything when connected through the docking station. This problem makes it so I can't use the docking station and the new monitor together. Some more details:- Running Windows 7 x64- When monitor & laptop are connected to docking station, Windows recognizes the 4K monitor is there, but won't display anything on it (monitor thinks there is no input). I undock and connect to the laptop directly and it recognizes/displays instantly.- I've tried docking port firmware version 2.27 (what I had originally - SoftPaq#71104) and 2.30 (SoftPaq#75855). Both were downloaded through the "HP SoftPaq Download Manager". And yes, I undocked/unplugged/rebooted/etc in between with no difference in result.- I've tried configuring the monitor with every different resolution from 800x600 all the way to 4K - none of them get anything displayed if it's connected through the docking port (but all work fine if connected directly to the laptop). I'm at my wits end here - How can I get the docking station to work with my new monitor? 

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RELEVANCY SCORE 98.8

I tried connecting Harman/kardon speakers to my docking station using 3.5mm jack but even after connecting; sound will come from my laptop and not the speakers. Speakers are working fine when connected to my desktop and also on my mobile device. Can someone tell me; how this issue can be solved?

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RELEVANCY SCORE 98.8

Hi all - I could use some help.  I have my Elitebook 1040 in the 2013 Ultraslim docking station with two LG monitors connected through the Display ports.  It's worked great for the past 2 months. All of the sudden, my screen was going black and then after 3 seconds would turn back on (this happened on both LG monitors). After reading other threads, I went an installed the latest version of software for the docking station as that seemed to be the issue.  Well now neither monitor works when I re-dock the computer. Out of the dock, if I connect one, no problem.   Any recommendations on how I fix the doc?

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RELEVANCY SCORE 98.8

Have new Ultraslim Docking Station 2013 and two VGA-to-Displayport adapters for my two older monitors.  If I don't dock the laptop (Elitebook 745 G3) and plug either of the monitors into the VGA port (without the adapters) directly to the laptop, the monitors both work.  If I plug one of the monitors into the VGA port on the docking station and dock the laptop, the monitors will both work (one at a time since only one VGA port on docking station).  However, if I use either or both of the DisplayPort ports (using the VGA to Displayport adapters) on the docking station they don't work.  Anyone able to provide some guidance? 

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RELEVANCY SCORE 98.8

I have an Ultraslim docking station for my Folio 9470m ultrabook, and while the network and monitor ports work just fine, the USB ports don't seem to be working. When I connect an external keyboard to any of the 3 ports, and an external harddrive to the one USB port with power supply, neither of them is recognized and functioning. Plugging them into the ultrabook directly works just fine - but that kinda defeats the purpose of having a docking station in the first place!What can I do to make my keyboard and external harddisk be recognized by the Ultraslim docking station??

A:Ultraslim docking station - USB ports apparently not working

marcscheuner Please install HP 2013 Ultraslim Docking Station DisplayPort Hub Firmware ftp://15.193.113.29/pub/softpaq/sp65001-65500/sp65034.exe After the update is complete, undock and re-dock the notebook to the docking station. This loads the new firmware and the completes the process. 

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RELEVANCY SCORE 98.8

Laptop:  Elitebook 840 G2Docking station:  Ultraslim  D9Y32AAOS: Windows 10 (64 bit)New Monitor: BenQ BL2711U (Res: 3840x2160 at 60Hz)Old Monitor:  Samsung Syncmaster 2220WM  (Res: 1920 x 1200) Problem:  1. When new BenQ monitor is connected to either DisplayPort on the Docking Station -       there is NO SIGNAL to the monitor           1a.   VGA cable can then be connected to docking station and it works fine with old monitor. 2. When BenQ monitor is  connecteed directly to laptop's DisplayPort - monitor works perfectly.         2a.   When laptop is merely docked (even though Monitor stays conn. directly to laptop)                  SIGNAL LOST   (puzzling)         2b.   When VGA cable is connected to laptop (directly),  it works with old monitor -                     but SIGNAL IS LOST to BenQ  connected via laptop's DisplayPort connection  (puzzling)  Attempted solutions with BenQ Tech support - multiple reboots with connecting, disconnecting cable, etc. - problem persisted.  Tech says he's heard of docking stati... Read more

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RELEVANCY SCORE 98.8

I have an HP EliteBook 745 G3 with Windows 7 Enterprise 64 bit. I have a Viewsonic VP2770-LED monitor. I have my personal PC and the ELiteBook attached to a VellBox 2 port DispalyPort KVM switch. When the EliteBook is booted with it selected on the KVM it boots and works fine. However, if I subsequently switch the monitor to my home PC and then switch back to the EliteBook, the USB keyboard and mouse swithc OK but the monitor does not. If I use Fn F4 to switch to an external monitor it does not work. If I restart the ELiteBook it does not detect the external monitor and Fn F4 will not switch  either. If I power the EliteBook off and then back on again, every time it detects the external monitor and switches to that.  I have also tried this with a StarTech 2 port USB DisplayPort KVM switch and I have the same issue. Whenever I switch to my desktop PC it works everytime, so the issue lies either in the doscking station or the EliteBook I have have updated the HP Ultraslim Docking Station DisplayPort firmware, the AMD Graphics Driver and the ViewSonic driver to the latest versions but I still have the same issue. Has anyone else seen this issue or doies anyone know of a solution? Keith.  

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RELEVANCY SCORE 98.8

When trying to use a Displayport to VGA or a Displayport to DVI cable to connect from an HP 2013 Ultraslim Docking station to an external display, the display comes up with no signal and goes to sleep. Connecting with a VGA cable, it works fine. We were able to replicate this issue with multiple new, fresh out of the box docking stations. The issue happens on any monitors that we connect, even ones that work with other docks. It seems to be the Intel Displayport Topology is picking up the display and making it so that the displayport cannot be activated without connecting 3 monitors.  The older version of the Ultraslim Docking station that only had 1 displayport seems to work just fine, it's just the newer 2013 version that has 2 displayports that has this issue.  Does anyone know if there is any newer firmware or where I can disable/stop the Displayport Topology from picking up this one monitor and trying to make it 3 displays? If not, we're probably going to have to go back to USB adapters and those are no fun. Thanks,Andrew System info:HP Elitebook 840 G1, G2, and G3 (Issue has occured with all 3 models.)Windows 7 Enterprise x64HP 2013 Ultraslim Docking StationDock Firmware 2.30Updated Graphics, Chipset and USB drivers to latest version from HP's website.

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RELEVANCY SCORE 98.8

Hi, when I dock my HP notebook on my docking station (Hp Ultraslim Docking Station EURO) everything works except headphone and mic jacks.I tryed different headphones, same result.The lateral headphone jack directly on the notebook works fine.Also when I dock my pc internal speaker do not get muted.There is also no audio device listed for the docking station (probably this is the main problem). tahnks in advance 

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RELEVANCY SCORE 98.8

Hi, I am planning to gift a docking station and two monitors to my husband so that he may set up a work from home for his HP Elitebook 840. I would be very grateful if someone can tell me whether the HP Ultraslim Docking station is compatible with the monitors I have chosen , the dell U2414H . its specs are 2 HDMI MHL connectors, 1 mini dp, 1 dp 1.2a, 1 dp out MST, 4 USB 3.0 downstream and 1 upstream.Could someone tell me whether I can set up two of these with the HP Ultraslim docking station , what the compatibility is and what additional cables or adapters I will need to make them compatible.Thanks a ton.

A:Connecting HP ultraslim docking station with 2 external moni...

Do you know which version of the HP Ultraslim Docking station  you have?    There were some specific changes in regards to the 2013 generation of the dock where the docking station has 2 x DisplayPorts instead of earlier versions that only had one DisplayPort and one VGA. If you have the later 2013 Generation docking station and have 2 x DisplayPorts,   those monitors should be fine.  And you'd of course need the two displayport cables to use with the monitors (monitors might come with them, but make very sure they do). The 2013 Model looks like this (2 Display ports to the right of the Network jack):http://ecx.images-amazon.com/images/I/61ZSGNoW0sL._SL1500_.jpg Whereas the older model looks like this (single DisplayPort, next to the Network jack):http://content.hwigroup.net/images/products_xl/172474/hp-ultraslim-docking-station.jpg If the monitors do not come with cables,  I highly recommend Monoprice.com as your source for those or ANY cabling.   The link below is for 3 foot long cables, but depending on the layout of his desk, you might want 6-10 foot cables.  Below link is an example:http://www.monoprice.com/product?p_id=13359   Brian 

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RELEVANCY SCORE 98.8

Hello,Like many people I have problems with my HP 2013 ultraslim docking station and DisplayPort connection.I connect my laptop elitebook 1041 g1 with a DisplayPort to a iiyama ProLite B2783QSU monitor. When plugged into the laptop, everything works properly, display port 1.2 and 2560x1440.By cons, on the docking station no image is displayed on the monitor : black screen. Every attempt I hear the sound of connection / disconnection of a new material, the screen on and off without turning on any image. Whether Display port 1.1 or 1.2 on the monitor.Everything is updated :- Firmware dock station: 2.27.000 Rev.A (March 31, 2015) - I had to go the DP 1.1 Monitor to get there.- BIOS laptop 01.33 Rev.A (6 November 2015).- Intel drivers Rev.W 4139 (8 April 2015).I have 2 identical screens and would like to connect them to the station ...Do you have an idea ?  

A:Black screen - Ultraslim docking station with 1040 g1 - dis...

Is there any solution yet? I have a similar problem.

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RELEVANCY SCORE 97.6

Hi,Wondering if it is possible to plug a set of standard iPhone earphones (that have an in-line mic) into an HP 2013 UltraSlim Docking Station. The hope is that the earphones will allow for both audio out from the laptop and microphone recording into the laptop. The iPhone earphones work perfectly this way when plugged into the laptop jack. When I plug the earphones into the line-out of the dock they work well (can listen to music), but the microhpone doesn't work when plugged into the line-in of the dock. My idea is to use something like this http://www.cablechick.com.au/cables/avencore-4-pole-trrs-to-35mm-stereo-mic-splitter-cable-female-to...or this https://www.pccasegear.com/products/32027/audio-splitter-cable-female-3-5mm-to-2-x-male-3-5mm but my concerns are this http://h20565.www2.hp.com/hpsc/doc/public/display?sp4ts.oid=1849381&docId=emr_na-c04352894&docLocale... Does anyone have any advice?

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RELEVANCY SCORE 97.6

Hello, I have connected HP Compaq LA2405wg through VGA cable to HP 2013 UltraSlim Docking Station Rev V1.00 and there is no possibility to change display resolution to 1920x1200. Highest possibility is 1920x1080. The resolution works if I connect it directly to my notebook. What should be done?Some Docking station drivers/firmware? Thank you.

A:Docking station HP 2013 UltraSlim wrong display resolution

Hi , I am not sure it is which generation 745 model , But still you need to update the  HP Ultraslim Docking Station DisplayPort (DP) Hub Firmware Type:FirmwareVersion:2.30.000 Rev.A(18 Apr 2016)Operating System(s):Microsoft Windows 10 (64-bit) | View allFile name:sp75855.exe (2.0 MB) Link : http://h20564.www2.hp.com/hpsc/swd/public/detail?sp4ts.oid=7146325&swItemId=ob_165723_1&swEnvOid=419... Could you upate the firmare and check ! //Click on Kudos and Accept as Solution if my reply was helpful and answered your question//I am an HP employee!! 

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RELEVANCY SCORE 97.2

I would like a desk docking station or hub to connect my Elitebook Folio G1 (with USB-C connector) to dual desktop monitors, speakers, wireless mouse and keyboard, and external hard drive.  I am frequent business traveler which is why I opted for the extremely light Folio G1.  However, when I am home I need the dual monitors for business use.  Ideally, the docking station would allow me to take advantage of the USB-C charging capability so I could keep one of the USB-C ports open.  Please help!!!

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RELEVANCY SCORE 78.8

I bought my laptop in 2013 and I want to upgrade my windows to windows 8 i have OS dvd windows 8 but it cant be installed it came out with errors such as these. How do I install windows 8?    

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RELEVANCY SCORE 78

I have HP Folio 9470m Laptop. though it has SIM slot option beneath the battery compartment i have installed sim in it. But dont how to use the sim option. im using this laptop In pakistan.Kindly confirm that can i use sim option in pakistan??

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RELEVANCY SCORE 78

HiNot sure if my post was noticed as posted over weekend and got no reply so I'm trying again.Trouble started with random system restarts anywhere from 2 to 60min after powering on. That lasted a few days. Than it got worse, it was stopping before system boot with error message: motherboard product information missing. After a soft or hard reset (can't remember now) it stopped displaying anything, only LEDs came on and fan run, all lasting about 5s. I tested RAM in other machine, OK. Pulled HD out, no difference. Put a different HD in, no difference. With DC disconnected and battery out I left CMOS battery disconnected overnight. Now it cycles: LEDs and fan come on for about 5s, all off for 1s and tries again. Any help will be appreciated... Best regards

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RELEVANCY SCORE 78

Trouble started with random system restarts anywhere from 2 to 60min after powering on. That lasted a few days. Than it got worse, it was stopping before system boot with error message: motherboard product information missing. After a soft or hard reset (can't remember now) it stopped displaying anything, only LEDs came on and fan run, all lasting about 5s. I tested RAM in other machine, OK. Pulled HD out, no difference. Put a different HD in, no difference. With DC disconnected and battery out I left CMOS battery disconnected overnight. Now it cycles: LEDs and fan come on for about 5s, all off for 1s and tries again. Any help will be appreciated... Best regards

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RELEVANCY SCORE 78

need to remove bios password of HP Elitebook folio 9470m.Please send me the smc.bin

A:SMC.bin for Elitebook folio 9470m

Hello @dkkundu00 Welcome to the HP Support forum. Thank you for posting. Most business class notebooks (including yours Elitebook and Probook) have better security. You will have to contact HP Business Support for assistance on removing the password. HP Business support should be able to send you the customised SMC.bin file and instructions which you can use  to reset the password - the file cannot be generated and provided by the means of the forum. Here is how to contact HP >> http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html>> http://www8.hp.com/us/en/contact-hp/business-support.html Contacting HP Business support for such issues is usually free of chanrge. You will be connected to level 1 support agent who will collect the required information from you and will eventually escalate the case to tier 2 engineer. You will be contacted with final file and instructions after a few days typically.  Hope this helps. Provide your feedback and let me know if you face any issues

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RELEVANCY SCORE 78

Hi Guys.

I have a fresh image of Windows 7 on my laptop but it will crash frequently when connect to a VPN.

I have only tested this over WIFI and have yet to test over a wired connection.

I have attached the correct file but I think some files may be missing as I can't seem to get the Diagnostics Tool to do a full run through.

Any help would be appreciated

A:BSOD When Using VPN on HP Folio 9470M

Hi BinaryStar0647.

Your BSODs are caused by Sunbelt Personal Firewall driver, a regular BSOD causer which is disconnected from the market from December 2011.

Seeing your files I realized that the drivers are used by some other thing, GFI Software Firewall.

ITEMVALUEName [00000016] GFI Software Firewall NDIS IM Filter MiniportAdapter Type Ethernet 802.3Product Type GFI Software Firewall NDIS IM Filter MiniportPNP Device ID ROOT\SB_SBFWIMCLMP\0000Driver c:\windows\system32\drivers\sbfwim.sys (5.2.51.0, 117.78 KB (120,608 bytes), 15/08/2013 10:37 AM)
And it is the driver that is failing here.

Code:
fffff880`0358c670 fffff880`00df2110Unable to load image \SystemRoot\system32\DRIVERS\SBFWIM.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for SBFWIM.sys
*** ERROR: Module load completed but symbols could not be loaded for SBFWIM.sys
SBFWIM+0x1a110
And not alone, but with other components too.

Code:
fffff880`0358c408 fffff880`046aadd3Unable to load image \SystemRoot\system32\drivers\SbFw.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for SbFw.sys
*** ERROR: Module load completed but symbols could not be loaded for SbFw.sys
SbFw+0x11dd3
I would suggest you to uninstall GFI Software Firewall.

Let us know the results.

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RELEVANCY SCORE 78

I have a 9470m Elitebook folio - and the noise of the fan is killing me . how can i fix it?

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RELEVANCY SCORE 78

I just buy Folio 9470m laptop and upgrade it from win 8 to win 10 pro 64 bit Version 1703 built 15063 and i install my Huawawi (E176g) 3G router and when i press connect i recieve the below 633 Error message ,Althougth it working well with other laptops with 64 bit win 10 ,I tried to reinstall the application and modem driver many times ,but problem still exist ....please help

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RELEVANCY SCORE 76.8

I just recently purchased a Samsung 500GB SSD and I want to add this drive to my existing storage on my HP EliteBook Folio 9470m. The laptop currently has 256GB of SSD stock on it and I'd like to add an additional 500GB. I see that there is a connection that I'm missing. Anyone have the exact part that would service this connection?  Or try this link if pics don't show up  Pictures of what I'm referring to on my notebook  Thank you all!!  

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RELEVANCY SCORE 76.8

What's the Max SSD I can upgrade go on HP Elitebook folio 9470m . i7 -3667u, 8gb ram ?

A:Max ssd upgrade for HP Elitebook folio 9470m ?

256Gb is the tested capacity.I would expect it to work with greater capacity though.here are the quickspecs:http://www8.hp.com/h20195/v2/GetPDF.aspx/c04111459.pdf 

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RELEVANCY SCORE 76.8

hi can someone help me please with bios password for my folio 9470m i cant remember it plzz someone help me 

A:Hp folio 9470m Bios Pass

Hi @ARtan-Krasniqi? Welcome to the HP Support forum. Thank you for posting ! Folio is a lovely business class notebook. Most business class notebooks (including yours, Elitebook and Probook, etc...) have better security than consumer class computers. You will have to contact HP Support for business for assistance on removing the password. Here is how >> http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html>> http://www8.hp.com/us/en/contact-hp/business-support.html  HP Business support should be able to send you a customised SMC.bin file and instructions which you can use  to reset the password.  Hope this helps. Let me know if you face any issues.

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