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Update of Lenovo Solution Center 3.3.004 to 3.4.00...

Q: Update of Lenovo Solution Center 3.3.004 to 3.4.00...

Friends from Lenovo,I just need to ask you a simple question. I tried to update the Lenovo Solution Center application of my notebook Lenovo ThinkPad X220 (from version 3.3.004 to version 3.4.002), and it appears a message saying the OS is not the right one of the application. Could you please tell me which version of Windows 10 do I need to have installed on my notebook (currently I have the version 1607, build 14393.576) to install the latest version of the Lenovo Solution Center application?Thanks a lot,Cristián PalauSpoiler (Highlight to read)

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RELEVANCY SCORE 200
Preferred Solution: Update of Lenovo Solution Center 3.3.004 to 3.4.00...

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RELEVANCY SCORE 88.8

Hello everyone, today there was an update for Lenovo Solution Center V.3.3.002 and I performed the update and when it was done I got an error message that reads ''LSC is unable to run because a required file is missing. Your installation may have been corrupted. Please reinstall the application and try again'' I uninstalled it and downloaded the update again and it still showed the same error. I ran maintenece and cleared cookies and cleared registries as I always do when performing maintenence on my pc. I would really appreciate the help and Thank you In advanced. here is my computer info. Lenovo ThinkCentre M73 10B6001SUS Desktop ComputerOS name: Microsoft Windows 10 ProVersion: 1511 ( OS build 10586.318)x64 based pcLenovo mt 10b6Intel(R) core (tm) i5-a4590 cpu @ 3.30GHZ 3301 mhz 4core(s) a4 Logical pro...Bios version/date Lenovo FCKT70AUS, 4/23/2015  

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RELEVANCY SCORE 88.8

Whenever I start Lenovo Solution Center, it prompts me to update to 3.4.002. When I've tried to do it, it downloads to like 70%, and then gives an error window that says "Hash Verification Failed." I've tried restarting the computer, and it still doesn't work. What's going on?

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RELEVANCY SCORE 76

Today(9/21/2016), my lenovo solution center scanned and found the following error with PCI Express (WPE001001-HL7D2F)I've attached a screenshot with the error.Thanks in advance.

























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RELEVANCY SCORE 76

I have a Lenovo Y50 and i have the Lenovo Solution center installed on it version. 3.3.004 . But evertime i open it it say it has an uppdate and when i download it and its about to install it it says somthing about harsh verifiation. Anyhow seems like i cant uppdate it. I use to have a nice battery bar on the bottom right corner now its ony windows orginal icon. Wounder were my nice one went. It seem like it keep tracking on my battery usage bettwer caus somtimes it let the power bar go lower so it wasent constantly on 100%. Now i get the message that my battery ha been over 70% a long time and its not good for it.  Anyhow whats upp with that Lenovo Solution center and if you can help me with that battery issu i would be even moore happier. / Cheers

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RELEVANCY SCORE 74

Hi, receiving an invite to update, I did and this is my first approach.Having the time to test the program in detail, these are the results on my PC (Z50-70 Intel(R) Core(TM) i7-4510U Processor @ 2.00GHz 8GB diskdrive 1000GB)..- A "quick test" (which quick is not) goes on about 11 hours!- The longer time is for the testing of video card Intel (R) HD Graphics Family (1/2 hour for the memory test and at least 10 hours for the mathematics operations and pipeline texture), while the rest of tests takes only 10 minutes about. Conclusions:in my opinion a quick test should be reasonably "rapid" anyway, whereas the PC is not usable for all the duration of the test! Questions (given that even the help provided https://download.lenovo.com/lenovo/lsc/v3/help/src/html/index.html shows screens different from the real and offers very little):- What is the difference between "Run quick tests" ("Esegui test rapidi" in the IT version) and how provided by clicking on "Run comprehensive tests" and then "Run quick tests" (IT vers.: "Seleziona test" then "Esegui test rapidi")?- What is the difference between "quick tests" and "extensive testing" (IT vers.: "test rapidi" and "test completi")?  the resulting logs are identical!- It says "Hardware scan" but the drivers are also tested?- Between the "memory" tests we can see (on IT version)  "Quelli che camminano a sinistra di prova" and "Quelli che camminano di prova giu... Read more

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RELEVANCY SCORE 74

In the not too distant past you could perform Microsoft and Lenovo updates through LSC - that functionality seeems to be gone now from LSC - is that functionality somewhere else now ????

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RELEVANCY SCORE 73.2

I have a relatively new (3 months) ThinkPad P50. There have been several problems and support's solution is always "we'll send you a box". I now have 2 boxes and another on the way. The problems have all been the kinds of things that should be solved via phone, with or without an on-line support connection, but they want me to send the computer in. The problem is relatively minor. The Solution Center appears to be a poorly engineered piece of software, but I can see that it would be useful -- if it would run. It does not. Following an update this week, I tried it again. Normal run: Hardware scan fails with "One or more operations are taking longer than expected. What would you like to do? Retry|Abort" Abort ends the process. Retry resumes the process and the error message eventually returns.So I located the exe (C:\Program Files\Lenovo\Lenovo Solution Center\LSC.exe) and tried running as Administrator: Hardware scan fails with "One or more operations are taking longer than expected. What would you like to do? Retry|Abort" Abort ends the process. Retry resumes the process and the error message eventually returns.The next step would be to uninstall that application and reinstall it, but I can't find anywhere on the Lenovo site to download it. http://support.lenovo.com/us/en/downloads/ds104501 specifies Windows 7, 8, and 8.1 and I have a reasonable expectation that it would work under Windows 10. But I also have a reasonable expectation that if the file was intended fo... Read more

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RELEVANCY SCORE 73.2

I purchased a CG20 as a closeout. It looks as if the box was an open box, but it wasn't ever registered and things looked normal when I turned it on. Registration and everything went fine except for one small detail. I have noticed that in the Lenovo Solution Center my product is listed as INV201 and serial number as INVALID.  Should I be worried that I have a product that is not eligible for any warranty service? When I look at the support site it says there is a warranty available on it. But still it bothers me. 

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RELEVANCY SCORE 72.4

Hi, I have a T420 running Windows 10 with LSC 3.2.002 injstalled. The Solution center does not show the system tab and hence I cannot do anything with it. Any suggestions? 

A:T420 Lenovo Solution Center 3.2.002 Not showing Sy...

Did you ever find a solution to this?   Not a good sign that they're ignoring your question.

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RELEVANCY SCORE 72.4

Title changed to match content - richk
 
Sorry, new to the forum and oddly I can't seem to figure out how to create a new thread so I thought I would try here...
 
I have Thinkpad T430 running Windows 7. Just upgraded to Lenovo Solution Center 3.3.002. When running a hardware scan it held up on the IRQ Test (43% total completion). Any thoughts on how to resolve this?  Thanks.

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RELEVANCY SCORE 72.4

The Lenovo Solution Center diagnostic software is reporting PCI Express hardware error WPE001001-WL7X2I. The Thinkpad X1 yoga seems to be working otherwise. Has anyone else experienced this problem? Does it require repair or replacement? Thanks for any advice. 










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A:Lenovo Solution Center (app) reports PCI Express h...

If the error comes up when doing hardware test then you should not worry it happens for me to on a x1 Carbon 3rd gen idk why but for odd reason it just gives Failed on PCI-e part what so ever if you run the test 2nd time or 3rd it should give a green pass icon.

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RELEVANCY SCORE 72.4

Good afternoon every oneyesterday  by using lenovo solution center the hardware scan couldn't pass very well i get failed at iRQ in motherboard section with error code IQR ERROR by Lenovo Solution Center Result code WMB01R010-RL7YJEand i tried to search in google but no one had the same problemplease if there is any solution to this help me on itthanxxx and best regards










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A:Z51-70 Laptop IQR ERROR by Lenovo Solution Center ...

Hi Ghyathoo,  
 
 
Welcome to the Community Forums.
 
To decode for Result code WMB01R010-RL7YJE , since this is an internal code best that you call in lenovo tech support for the recommendation and interpretation.
 
Would you experience any problems like freeze up or BSOD?
Are you using virtualization?
 
Can you try to check if virtualization is enable in the BIOS , 
To access the BIOS , turn off and use the One key botton or Novo key (item2 page 82) to power on . 
Novo menu would offer BIOS set up , check on the Configuration/ Advance tab  to disable. 
Similar discussion here .
 
Re run individual diagnostics online and if needed , to update LSC .  
 
Running alternate diagnostics like belarc and speccy can also help if there is a synonymous error then have it reported immediately for recommended fix. 
 
Update us how things go. 
 
Regards

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RELEVANCY SCORE 72.4

Hi, I just updated my Lenovo solution center to the latest version (3.3.02), but I could not find the install latest drivers/utilities sections as the old solution center. Can anyone tell me where to update the drivers and stuff in the new solution center? thanks

A:Lenovo solution center 3.3 where to install latest...

LSC version 2.8.007 will update to 3.3.002.LSC version 3.2.004 will update to 3.3.002. 3.3.002 is Hardware scan only and shows warranty info and other items.This version will not launch under companion at this time.Lenovo is upgrading all users of both versions to the 3.3.002 version. Previously the 3.xx.xx version was win10 only.==If you had 2.8.007 installed, LSC did not do updates!. It launched System Update. Go to your support page and download System Update, if it is not installed.  System Update is probably installed on your system, but you have no entry on the start menu. SU is found here: c\programfiles(x86)\Lenovo\systemupdate\TVsu.exe .==For win 10 users, you can also run the SU offering via Companion. 3.3.002 will not launch under Companion 3.44.0.0 (at this time. covered in another post in the apps section).  3.2.004 will launch.

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RELEVANCY SCORE 72.4

Hi
 
I have a Lenovo G50-30 and have noticed a few times that when I run the hardware scan, the only item that doesn't pass is the local area connection, which gives a warning result. The overall scan passes, but I would like to know what this means and if it can be fixed? Any help would be gratefully received.
 
Mod's Edit: System model added to the front of Subject line to improve visibility / clarity.
 











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A:G50-30 - Lenovo Solution Center: Local connection...

Hi dreifuss , 
 
Welcome to the Community Forums. 
 
After running the Wireless LAN hardware scan test, some warnings may appear in the results for the ?local connection test? and the ?internet connection test? in Lenovo Solution Center (LSC).
 
These warnings appear due to the state of the network your PC is connected to and not the state of the wireless LAN hardware in the PC.  For example, the user may not be connected to a wireless LAN network or the wireless LAN network may not have access to the internet.
These warning messages do not indicate a hardware issue.  No hardware should be replaced as a result of these warnings.
 
Hope this help answer your query. 
 
Regards

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RELEVANCY SCORE 72.4

I have a thinkpad 500.  I recently upgraded to 8 gbytes Ram, 256 SSD Drive, Windows 7 64 bit.  I have performed system update at lenovo site.  The lenovo solutions center either does not start or starts, but displays in multiple, overlapping images.  It worked fine under the 32 bit version of Windows 7 I was using.  I did install the 64 bit version.  Any suggestions about how to fix.  Computer is out of the box with respect to components except for the RAM and the new harddrive.

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RELEVANCY SCORE 72.4

I have a very slow computer, G50-30, 8OG0, 1TB HDD with 8GB SSD.It might be a hardware problem.Sometimes the computer says: Waiting for cacheCan anyone explain the results from the Solution Center Internal test: Running a self test on my notebook makes some coded results. Can anyone read the code?.Every time I run the self test it gives a different result:W19BWQEAR-J6GNREW1F8H5AWN-G978W4W1BASG4C6-1XGQC4I do not get a alarm

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RELEVANCY SCORE 72.4

The "PCI/PCI-e Test" part of the scheduled automated test reports an error every time Lenovo Solution Center runs, since I purched the machine six months ago.  Otherwise, I see no specific error information through this tool.  How do I investigate this problem?  Unsure if this is related but the video driver seems to crash from time to time.  The machine is otherwise reliable.

























2016-11-07_17-23-08 Lenovo Solution Center error.jpg ?195 KB

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RELEVANCY SCORE 72.4

 
HelloI have test my machine and I got this message: Mathematical Operations Test (failed)Intel(R) HD Graphics 530 with Result Code: WVC00V002-UL7D9H.
please advise.Thank youabdalaziz
 
Mod's Edit: Additional information added to Subject line for clarity of issue.
 
 

A:Lenovo Solution Center test result

Welcome to the Lenovo Community !
 
Basically the error you have received is a false positive test result that was produced by the Lenovo Solution Center.  You can reduce the chances of this error occurring by using the latest version of the Lenovo Solution Center as well as the latest graphics driver that is available. 

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RELEVANCY SCORE 72.4

I suspect my W540 hard disk is slowly failing, and I ran the Lenovo Solution Center disk diagnostics to see what they say.  The two SMART tests report a completion status of "Warning", indicating that they found some kind of problem - but I can't figure out how to see what problem they found.  How do I see what the warnings are about?

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RELEVANCY SCORE 72.4

Hello All,I hust uninstall application Lenovo Solution Center from my Lenovo B Series and then I downloaded, from the Lenovo website, the latest version. When I try to re-install the setup tells me that I cannot go because Lenovo Solution Center only works on select Lenovo system. Please help me. My OS is Windows 7 Pro. Thanks Francesca.  

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RELEVANCY SCORE 72.4

Hi, i ran Full Hardware Scan test by Lenovo Solution Center but i faced with some fails ;  report log : http://paste.ubuntu.com/16760702/ ??? Windows 10 pro x648gb ddr3 ram i ran the test on ultrabase docking station with external monitor. i dont know if it can effect the scan? What should i do for these fails?    



ThinkPad X201 3680-AD6 / Intel Core i5 M560 2.67Ghz / DDR3 8GB / Intel SSD 730 Series 240GB / 12.1 WXGA 1280x800px / Dual boot Win10 Pro x64 - Ubuntu 14.04 LTS 64bit + X200 Ultrabase + ThinkVision L2250pwd

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RELEVANCY SCORE 72.4

Hello All,I just uninstall application Lenovo Solution Center from my Lenovo B Series and then I downloaded, from the Lenovo website, the latest 64 bit version. When I try to re-install, the setup tells me that cannot go because Lenovo Solution Center only works on selected Lenovo system. My notebook is a Lenovo System. Please help me. My OS is Windows 7 Pro 64-bit. Thanks Francesca.  

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RELEVANCY SCORE 72

I ran into a few threads about the 4K display quality, which got me interested in knowing more about my P50's panel. However, when I run the "Lenovo Solution Center" I noticed that the "Display" and many other tabs of the "Snapshot" does not load, even after 13+ minutes of "Loading". Screenshot attached. any idea/theories of why or how to fix this? 

























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A:Lenovo Solution Center does not load basic info

Today, out of the blue, Lenovo Solution Center popped up and says [Loading] fot the last 45+ minutes!  As usual, I have no idea how this POS application got into my system.  I did do a video update yesterday, so maybe this software piggy backed onto my system.  As usual there is no [abort] or quit dialog... just a spinning dial.  I had to go to the task manager to kill the process.... then the system locked up.  Nice black box. The  I never know if there is 'activity' while the screen says [Loading], as the W540 has no activity light. Once again, as usual, I will need to restore the computer to an earlier time date, do a check disk and other maintenance, rather than doing productive work. The [Program and feartures] dialog show the "Solution Center" was installed TODAY.  I want to make it CLEAR! that "I DID NOT INSTALL THIS PROGRAM TODAY".... It self installed.  Who knows what else is being installed or TAKEN FROM MY HD! ? 7/18/2016 is TODAY for me.  The computer was connected to the Internet, but I DID NOT INSTALL THIS PROGRAM!!! Question: Has any one else received this unwanted software "Lenovo Solution Center" (which is NO solution). 

























LenovoSolutionPOS.png ?6 KB

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RELEVANCY SCORE 72

Hi Friends, I am working on setting up the T410s I got recently. When I start the Test, then it skippes, or shows a scratched symbol for the NVS 3100M GPU RAM Test, saying it's not needed. When I open the Protocol, it says following on Position: PCI bus 1, device 0, function 0 Does this mean, the card is actually not running? Also, I got some Keyboard buttons that wont work: (^,q,a,y)  I might need to check the Bios, to see if the card is active. It does show the card in the device manager though. Thx for help and opinions!

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RELEVANCY SCORE 72

My Lenovo Solution Center ran a scan on my Yoga 2 Pro and said the Physical Memory failed the test.  I mainly use the computer to play an online RPG and have not had any problems with the computer whatsoever, so I can't say what the symptoms of the problem are because, as near as I can tell, here aren't any. The test is just one of the automatic scans that the Lenovo Solition Center runs. After seeing that the quick scan was saying the Physical Memory had failed the Quick Random Pattern Test, I opted to run a comprehensive test to see if that would tell me anything  It came up with the following result: Quick random pattern test - FailedAdvanced integrity test - FailedAddress Test - PassedBit low test - PassedBit high test - PassedWalking ones left test - FailedWalking ones right test - FailedModulo 20 test - PassedMoving inversions 8 bit test - FailedMoving inversions 32 bit test - FailedRandom pattern test - FailedRandom number sequence test - FailedBlock move test - Failed after running the comprehensive test, it gave me a result code of W1D7GR5ZM-EUMBP7 but I have no idea what that means or what I need to do about it, and searching the Lenovo support site for that code didn't turn up anything. I also could not find a way to email or call Lenovo to ask what it meant, so if anyone can tell me either what that means OR how I can find out what it means and what needs to be done, I'd greatly appreiciate it!  

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RELEVANCY SCORE 72

After starting the Lenovo Solution center V3.3.003 it doen't show the serial numbers etc. of the machine. Sometimes it does, sometimes it doesn't.Is there another way to find out these numbers, except form crawling on the ground in a dark area with a lamp and a magnifier to determine the small print on the labels attached to the machine? 




ThinkCenter M900 (10FH) BIOS:FWKT09A Win 7 x64 pro SP1 downgrade from Win 10

A:Lenovo Solution Center 3.3.003 doesn't show produc...

Run 'System Information'.

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RELEVANCY SCORE 72

The Lenovo Solution Center is not initializing hardware scans. I have uninstalled and reinstalled the software. Any thoughts? Thanks Sam

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RELEVANCY SCORE 72

Right. So, hello and thanks in advance. I have a ThinkPad Yoga 14, updated and running the latest version of Windows 10 Home 64-bit. First of all, I have to point out that this issue could not be an issue with app incompatibility because all Lenovo apps and programs are working, however LSC seems to be throwing up a strange error message. It has been displaying the same errror message since moment one of upgrading to W10, this issue wasn't present in W8.
Under system, I get a Software Update critical warning and it says:
"Windows Update
You never updated Windows
Status: out of date
Last update: not available
To update your operating system, you must run Windows Update.
[Launch]"
Strangely enough, no amount of clicking on the launch button will actually start wUpdate. And that's it. I've already recieved, downloaded and installed a dozen updates and the message is still there. On another post here in the forum I read that if updates weren't set to download and install automatically I would get that error, but I haven't changed any update settings. Everything is automatic. Instaling, downloading, everything. Any ideas?
 
 
Mod's Edit: System model added to Subject line to improve visibility / clarity



Have a good day.








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A:ThinkPad Yoga 14 - Lenovo Solution Center: showing...

Looks like we're in the same boat. Got any snacks while we wait? 

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RELEVANCY SCORE 72

Hi I have a Lenovo G50-30 and have noticed a few times that when I run the hardware scan, the only item that doesn't pass is the local area connection, which gives a warning result. The overall scan passes, but I would like to know what this means and if it can be fixed? Any help would be gratefully received.

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RELEVANCY SCORE 72

Hi folks, I have 6 Lenovo systems consisting of T410 and T420 series. I just freshly reimaged these systems with Windows 10 Enterprise 64bit; Ran windows update overnight; then installed Lenovo Solution Center (LSC). Upon running LSC with Hardware Scan or Snapshot of the system, it gets into "Loading" state forever (I've been leaving it for over 12 hours).  There are no USB/disc inserted into any of these machines. Anyone got any insight as to how I can get LSC scans these hardware? Cheers

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RELEVANCY SCORE 72

What does this mean? The driver of the graphic card is up to date? Anybody can help?

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RELEVANCY SCORE 72

Have new Lenovo Desktop.  Ran Lenovo Solution Center Test and got lister USB error in Motherboard Test.  All USB ports work and cannot find any problems in Device Manager.  could this be a false error in the Solution Center???

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RELEVANCY SCORE 72

Hi, I bought my ideapad 700 15.6" 2 days ago. I use LSC to run a test for my notebook, and I got 2 warnings: SMART Drive Self Test: WARNINGResult Code: WHD01V000-WL7YYH GeForce GTX 950M Stress Test: WARNINGResult Code: WVC00R000-WL7YYH May I know whats the problem? I am able to do a 1-to-1 exhange within 7 days if the unit has problem. So please help feedback whats the warning about? Is it some hardware problem? Thanks in advance.

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RELEVANCY SCORE 71.2

<tr class="test-result" bgcolor="#eeeeee"><td class="lblName">PCI express status test</td><td>Passed</td></tr></tbody></table></div><div class="device"><div class="result-code" style="padding:5px; float:right; position:relative; top: -7px; *top:13px; height:14px; background-color:#000; color:#FFF">Result Code: WHD01V002-HL0B0M</div><p class="deviceName">Storage devices</p><table class="deviceInfo" width="100%"><tbody><tr><td class="lblName">Display Name</td><td>WDC WD10S21X-24R1BT0-SSHD-8GB - 931.51 GBs</td></tr><tr><td class="lblName">Manufacturer</td><td>Wdc</td></tr><tr><td class="lblName">Model</td><td>WDC WD10S21X-24R1BT0-SSHD-8GB</td></tr><tr><td class="lblName">Serial</td><td>WD-WX21A8415JU7</td></tr><tr><td class="lblName">Firmware</td><td>03.01A01</td></tr><tr><td class="lblName">Size</td><td>931.51 GBs</td></tr><tr><td class="lblName">Rotation Rate</td><td>5400 RPM</td></tr><tr><td class="lblName">Temperature</td><td>46 C</td></tr><tr><td class="lblName">Physical Sector Size</td><td>4096</td></tr><tr><td class="lblName">Logical Sector Size<... Read more

A:lenovo solution center hardware scan alert:TARGET ...

Hi Vijaysg , 
 
Welcome to the Community Forums.
 
To summarized the test result :
SMART Status Test Passed  ,Targeted Read Test Failed ,SMART Drive Self Test Passed for the harddrive  and WVC007000-HL0B0M for the Video test.
 
SMART test are integrity check intented for users to be alerted before harddrive crash so there would be time to perform back up and create recovery image (immediate thing I suggest you do). 
 
Update your video card driver from the support site or directly from manufacturer (intel) similar to this article for the Video card error. Review this article if you have similar symptoms and apply if needed . 
 
Run individual storage , PCIE , video and systemboard test from the support site to verify findings. Use other diagnostic tools for comparative test similar to this and this.
 
You may also review this article for possible repairs options if needed and if within warranty to call in technical support for recommendation or decode of the error message. 
 
Update us how it goes .
 
Regards
 

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RELEVANCY SCORE 71.2

Hi all, user of a Lenovo Thinkpad E540 here.  So, I've got a small question regarding error codes in the Lenovo Solution center. I've experienced probably 3 "Blue screens of death" during the last two weeks, and I therefore looked more into it and checked the hardware. And voila, there were some errors in the system: He's giving me the error code WMB008000-UL7XJE when he's done with the PCI/PCI-e test, the USB test and Chipset test. He's also saying that both the PCI/PCI-e test and the Chipset test failed, though the overall testing seems to have been successful... so now my question is: What does that mean for me, and should/can I do something specific to fix this? (Also, he's giving me a warning for the stress test of my graphics card, a Geforce GT 740 M General Specs: Processor: Intel(R) Core(TM) i7-4702MQ Prozessor @ 2.20GHzRAM: 4 GB (Default RAM for this model, from Hynix/Hyundai)Graphics built in: Intel(R) HD Graphics 4600 Thanks in advance, 1Lin1

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RELEVANCY SCORE 52

After computer (Windows Vista Home Premium) starts, a "Solution Center" window appears asking me to insert "Disc 1". Any ideas how to eliminate this?

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RELEVANCY SCORE 52

The HP Solution Center was working correctly until several weeks ago when I was suddenly unable to send print jobs to my printer (HP Officejet 5610). I attempted to uninstall and reinstall the printer driver several times and then resend the print job. Although the device and printers page shows an installed (and supposedly detected) copy of the printer, now Copy 3, I still cannot print. I subsequently needed to scan a document using the HP Solution Center, but received this error message, which has persisted no matter what I do with the printer: "HP Solution Center cannot run because your device installation is not complete. "Please plug in the USB cable or re-run the setup program from the installation CD for a network installation. "If this does not complete the installation, or you do not have the CD, access the HP help files by clicking the Start menu." I do not have the installation CD with which to run the setup program, and it seems that the printer installation may not be completing correctly. I attempted to find the "help files," but that led to nothing. Is there a procedure for getting back to a "clean slate" (without completely reimaging the computer) and obtain the installation media so that I could regain copy and scan capabilities?  

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RELEVANCY SCORE 52

Before launching a browser I get this message to install a cd-rom/dvd. How do I get rid of this completely?

A:solution center

Hi,
You need uninstall Browser or reinstall Browser.

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