Over 1 million tech questions and answers.

Main Problem: Cannot update windows or connect to download.microsoft.com

Q: Main Problem: Cannot update windows or connect to download.microsoft.com

have been having a long running problem with not being able to connect to Microsoft downloads, and I cannot update my computer. It been going on for about 6 months now, and I have tried many many trouble shooting steps, and cannot resolve the problem. I think there many be a virus or trojan that my avast cannot get rid of. I have some problems with redirecting on firefox, this problem used to be worse, but has gotten better since I got avast. But nothing I have tried has fixed my inability to update or connect to microsoft downloads.


DDS (Ver_09-12-01.01) - NTFSx86
Run by Jessie at 14:58:36.44 on Sun 02/28/2010
Internet Explorer: 7.0.6001.18000 BrowserJavaVersion: 1.6.0_15
Microsoft? Windows Vista? Home Premium 6.0.6001.1.1252.1.1033.18.2038.872 [GMT -6:00]

SP: Windows Defender *enabled* (Updated) {D68DDC3A-831F-4FAE-9E44-DA132C1ACF46}

============== Running Processes ===============

C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k rpcss
C:\Windows\System32\svchost.exe -k secsvcs
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k NetworkService
C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
C:\Program Files\Alwil Software\Avast4\ashServ.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Windows\system32\svchost.exe -k hpdevmgmt
C:\Program Files\Common Files\Motive\McciCMService.exe
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Windows\system32\svchost.exe -k imgsvc
C:\Program Files\Toshiba\Bluetooth Toshiba Stack\TosBtSrv.exe
C:\Program Files\Sony\VAIO Event Service\VESMgr.exe
C:\Windows\System32\svchost.exe -k WerSvcGroup
C:\Program Files\Sony\VAIO Event Service\VESMgrSub.exe
C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
C:\Program Files\Windows Defender\MSASCui.exe
C:\Program Files\Sony\Wireless Switch Setting Utility\Switcher.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\Sony\VAIO Camera Utility\VCUServe.exe
C:\Program Files\HP\HP Software Update\hpwuSchd2.exe
C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe
C:\Program Files\Alwil Software\Avast4\ashDisp.exe
C:\Program Files\Oracle\Information Rights Management\Desktop\sealmon.exe
C:\Program Files\BellSouthWCC\McciTrayApp.exe
C:\Program Files\AT&T\Internet Security Wizard\ISW.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Windows Media Player\wmpnscfg.exe
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\Users\Jessie\Program Files\DNA\btdna.exe
C:\Program Files\Pando Networks\Media Booster\PMB.exe
C:\Program Files\HP\Digital Imaging\bin\hpqSTE08.exe
C:\Program Files\HP\Digital Imaging\bin\hpqbam08.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Windows\System32\svchost.exe -k HPZ12
C:\Program Files\Internet Explorer\iexplore.exe

============== Pseudo HJT Report ===============

uSearch Page = hxxp://www.google.com
uStart Page = hxxp://my.att.net
uSearch Bar = hxxp://www.google.com/ie
uDefault_Search_URL = hxxp://www.google.com/ie
uInternet Settings,ProxyOverride = *.local
uSearchAssistant = hxxp://www.google.com/ie
uSearchURL,(Default) = hxxp://www.google.com/search?q=%s
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: AskBar BHO: {201f27d4-3704-41d6-89c1-aa35e39143ed} - c:\program files\askbardis\bar\bin\askBar.dll
BHO: E-Zsoft VideoDownloaderToolBar: {4322a444-92f8-4c3e-bd4c-013ba51e2871} - c:\program files\versalsoft\internetdownload\VDTB.dll
BHO: Groove GFS Browser Helper: {72853161-30c5-4d22-b7f9-0bbc1d38a37e} - c:\progra~1\micros~2\office12\GRA8E1~1.DLL
BHO: Java(tm) Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
TB: Ask Toolbar: {3041d03e-fd4b-44e0-b742-2d9b88305f98} - c:\program files\askbardis\bar\bin\askBar.dll
TB: E-Zsoft VideoDownloaderToolBar: {4322a444-92f8-4c3e-bd4c-013ba51e2871} - c:\program files\versalsoft\internetdownload\VDTB.dll
TB: AT&&T Toolbar: {4e7bd74f-2b8d-469e-94be-fd60bb9aae29} - c:\progra~1\atttoo~1\ATTTOO~1.DLL
uRun: [googletalk] c:\users\jessie\appdata\roaming\google\google talk\googletalk.exe /autostart
uRun: [Weather] c:\program files\aws\weatherbug\Weather.exe 1
uRun: [BitTorrent DNA] "c:\users\jessie\program files\dna\btdna.exe"
uRun: [Pando Media Booster] c:\program files\pando networks\media booster\PMB.exe
uRun: [EA Core] "c:\program files\electronic arts\eadm\Core.exe" -silent
uRun: [Aim] "c:\program files\aim\aim.exe" /d locale=en-US
uRun: [AdobeUpdater6] "c:\program files\common files\adobe\updater6\Adobe_Updater.exe"
uRun: [DW6] "c:\program files\the weather channel fw\desktop\DesktopWeather.exe"
uRunOnce: [FlashPlayerUpdate] c:\windows\system32\macromed\flash\NPSWF32_FlashUtil.exe -p
mRun: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
mRun: [RtHDVCpl] RtHDVCpl.exe
mRun: [Skytel] Skytel.exe
mRun: [IgfxTray] c:\windows\system32\igfxtray.exe
mRun: [HotKeysCmds] c:\windows\system32\hkcmd.exe
mRun: [Persistence] c:\windows\system32\igfxpers.exe
mRun: [SynTPEnh] c:\program files\synaptics\syntp\SynTPEnh.exe
mRun: [VAIOCameraUtility] "c:\program files\sony\vaio camera utility\VCUServe.exe"
mRun: [HP Software Update] c:\program files\hp\hp software update\HPWuSchd2.exe
mRun: [GrooveMonitor] "c:\program files\microsoft office\office12\GrooveMonitor.exe"
mRun: [avast!] c:\progra~1\alwils~1\avast4\ashDisp.exe
mRun: [sealmon.exe] c:\program files\oracle\information rights management\desktop\sealmon.exe
mRun: [ATT_WCC] c:\program files\bellsouthwcc\McciTrayApp.exe
mRun: [BellSouthWCC_McciTrayApp] c:\program files\bellsouthwcc\McciTrayApp.exe
mRun: [ATT-SST_McciTrayApp] "c:\program files\att-sst\McciTrayApp.exe"
mRun: [ISW.exe] "c:\program files\at&t\internet security wizard\ISW.exe" /AUTORUN
mRun: [SunJavaUpdateSched] "c:\program files\java\jre6\bin\jusched.exe"
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 9.0\reader\Reader_sl.exe"
mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe"
mRun: [QuickTime Task] "c:\program files\quicktime\QTTask.exe" -atboottime
mRun: [ATT-SST_UninstallTracking] c:\users\jessie\appdata\local\temp\InstallHelper.exe /uninstalltrackingvendor=ATT-SST
mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
mRun: [InternetDownload_upgrade] "c:\program files\versalsoft\internetdownload\InternetDownload.exe" /upgrade
StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\hpdigi~1.lnk - c:\program files\hp\digital imaging\bin\hpqtra08.exe
mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
IE: Add to Google Photos Screensa&ver - c:\windows\system32\GPhotos.scr/200
IE: Download by VersalSoft Internet Download - c:\program files\versalsoft\internetdownload\adddownload.htm
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office12\EXCEL.EXE/3000
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\progra~1\micros~2\office12\ONBttnIE.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~2\office12\REFIEBAR.DLL
Trusted Zone: hithere.com\n1
Trusted Zone: microsoft.com\update
Trusted Zone: microsoft.com\v4.windowsupdate
Trusted Zone: microsoft.com\windowsupdate
Trusted Zone: microsoft.com\www
Trusted Zone: motive.com\patttbc.att
DPF: {3860DD98-0549-4D50-AA72-5D17D200EE10} - hxxp://cdn.scan.onecare.live.com/resource/download/scanner/en-us/wlscctrl2.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_15-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0015-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_15-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_15-windows-i586.cab
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
TCP: NameServer =,
TCP: {80B01CAC-59E0-4D9F-84D4-91EF0C16BEA0} =,
TCP: {D484235D-DB3F-4F6F-8A48-DCF851FA5A7B} =,
Handler: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - c:\progra~1\micros~2\office12\GR99D3~1.DLL
Notify: igfxcui - igfxdev.dll
Notify: VESWinlogon - VESWinlogon.dll
SEH: Groove GFS Stub Execution Hook: {b5a7f190-dda6-4420-b3ba-52453494e6cd} - c:\progra~1\micros~2\office12\GRA8E1~1.DLL

================= FIREFOX ===================

FF - ProfilePath - c:\users\jessie\appdata\roaming\mozilla\firefox\profiles\n2fvambu.default\
FF - prefs.js: browser.search.defaulturl - hxxp://www.fastbrowsersearch.com/results/results.aspx?s=DEF&v=18&q=
FF - prefs.js: browser.search.selectedEngine - Fast Browser Search
FF - plugin: c:\program files\divx\divx plus web player\npdivx32.dll
FF - plugin: c:\program files\google\picasa3\npPicasa3.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npbittorrent.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npPandoWebInst.dll
FF - plugin: c:\users\jessie\appdata\roaming\move networks\plugins\npqmp071505000010.dll
FF - plugin: c:\users\jessie\appdata\roaming\mozilla\firefox\profiles\n2fvambu.default\extensions\{38ab6a6c-cc4c-4f9e-a3dd-3c5681ef18a1}\plugins\npsoe.dll
FF - plugin: c:\users\jessie\program files\dna\plugins\npbtdna.dll
FF - HiddenExtension: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - c:\windows\microsoft.net\framework\v3.5\windows presentation foundation\dotnetassistantextension\
FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0013-ABCDEFFEDCBA}
FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0015-ABCDEFFEDCBA}

FF - user.js: network.protocol-handler.warn-external.dnupdate - falsec:\program files\mozilla firefox\greprefs\security-prefs.js - pref("security.ssl3.rsa_seed_sha", true);

============= SERVICES / DRIVERS ===============

R1 aswSP;avast! Self Protection;c:\windows\system32\drivers\aswSP.sys [2009-8-14 114768]
R2 aswFsBlk;aswFsBlk;c:\windows\system32\drivers\aswFsBlk.sys [2009-8-14 20560]
R2 aswMonFlt;aswMonFlt;c:\windows\system32\drivers\aswMonFlt.sys [2009-8-14 53328]
R2 avast! Antivirus;avast! Antivirus;c:\program files\alwil software\avast4\ashServ.exe [2009-8-14 138680]
R3 avast! Mail Scanner;avast! Mail Scanner;c:\program files\alwil software\avast4\ashMaiSv.exe [2009-8-14 254040]
R3 avast! Web Scanner;avast! Web Scanner;c:\program files\alwil software\avast4\ashWebSv.exe [2009-8-14 352920]
R3 R5U870FLx86;R5U870 UVC Lower Filter ;c:\windows\system32\drivers\R5U870FLx86.sys [2009-5-25 73472]
R3 R5U870FUx86;R5U870 UVC Upper Filter ;c:\windows\system32\drivers\R5U870FUx86.sys [2009-5-25 43904]
R3 SonyImgF;Sony Image Conversion Filter Driver;c:\windows\system32\drivers\SonyImgF.sys [2009-5-25 31104]
R3 ti21sony;ti21sony;c:\windows\system32\drivers\ti21sony.sys [2007-4-23 812544]

=============== Created Last 30 ================

2010-02-28 20:53:58 100 ----a-w- c:\windows\WININIT.INI
2010-02-28 20:31:33 0 d-----w- C:\VersalSoft
2010-02-28 20:31:24 0 d-----w- c:\program files\VersalSoft
2010-02-28 20:31:16 0 d-----w- c:\program files\Universal
2010-02-23 16:27:14 0 d-----w- c:\programdata\vsosdk
2010-02-23 15:35:17 87608 ----a-w- c:\users\jessie\appdata\roaming\inst.exe
2010-02-23 15:35:17 47360 ----a-w- c:\windows\system32\drivers\pcouffin.sys
2010-02-23 15:35:17 47360 ----a-w- c:\users\jessie\appdata\roaming\pcouffin.sys
2010-02-20 23:01:01 0 d-----w- c:\program files\The Weather Channel FW
2010-02-09 00:00:17 0 d-----w- C:\a439ef273cfb40d0de6692a17d
2010-02-08 23:56:53 0 d-----w- C:\fe93582669065099470e4901d5f9fc
2010-02-03 16:41:00 210065006 ----a-w- c:\windows\MEMORY.DMP

==================== Find3M ====================

2010-02-23 15:36:20 51200 ----a-w- c:\windows\inf\infpub.dat
2010-02-23 15:36:20 143360 ----a-w- c:\windows\inf\infstrng.dat
2010-02-23 15:36:17 86016 ----a-w- c:\windows\inf\infstor.dat
2009-12-26 00:40:51 11084 ----a-w- c:\windows\system32\7z80steal25159.exe
2009-12-23 18:43:17 13953 ----a-w- c:\windows\system32\7595t5izf1755.exe
2009-12-20 00:29:54 17319 ----a-w- c:\windows\system32\9ze5backdoor1545.dll
2009-12-17 14:35:25 2546 ----a-w- c:\windows\system32\96faaddwzre3547.dll
2009-12-16 23:41:12 14674 ----a-w- c:\windows\system32\4295vir235z.exe
2009-12-16 00:05:25 17650 ----a-w- c:\windows\system32\28e5spywz5e1459.bin
2009-12-14 19:15:14 2146304 ----a-w- c:\windows\system32\GPhotos.scr
2009-12-13 21:07:59 14673 ----a-w- c:\windows\system32\z5885acktool69e.dll
2009-12-05 02:03:36 17181 ----a-w- c:\windows\system32\31957not-z-virus365.bin
2009-12-02 16:53:19 17810 ----a-w- c:\windows\system32\184z3s9y925.dll
2009-05-29 04:20:13 174 --sha-w- c:\program files\desktop.ini
2009-05-29 04:09:47 665600 ----a-w- c:\windows\inf\drvindex.dat
2006-11-02 12:42:02 30674 ----a-w- c:\windows\inf\perflib\0409\perfd.dat
2006-11-02 12:42:02 30674 ----a-w- c:\windows\inf\perflib\0409\perfc.dat
2006-11-02 12:42:02 287440 ----a-w- c:\windows\inf\perflib\0409\perfi.dat
2006-11-02 12:42:02 287440 ----a-w- c:\windows\inf\perflib\0409\perfh.dat
2006-11-02 09:20:21 287440 ----a-w- c:\windows\inf\perflib\0000\perfi.dat
2006-11-02 09:20:21 287440 ----a-w- c:\windows\inf\perflib\0000\perfh.dat
2006-11-02 09:20:19 30674 ----a-w- c:\windows\inf\perflib\0000\perfd.dat
2006-11-02 09:20:19 30674 ----a-w- c:\windows\inf\perflib\0000\perfc.dat
2009-07-12 19:54:28 32768 --sha-w- c:\windows\system32\config\systemprofile\appdata\local\microsoft\windows\history\history.ie5\mshist012009071220090713\index.dat
2009-07-17 19:43:04 32768 --sha-w- c:\windows\temp\cookies\index.dat
2009-07-17 19:43:04 32768 --sha-w- c:\windows\temp\history\history.ie5\index.dat
2009-07-17 19:43:04 49152 --sha-w- c:\windows\temp\temporary internet files\content.ie5\index.dat

============= FINISH: 15:00:04.66 ===============

Preferred Solution: Main Problem: Cannot update windows or connect to download.microsoft.com

I recommend downloading and running DAP. It can help sort out any driver and firmware related issues on your system

It's worked out well for many of us in the past.

You can download it direct from this link http://downloaddap.org. (This link will open the download page of DAP so you can save a copy to your computer.)

A: Main Problem: Cannot update windows or connect to download.microsoft.com

Hello and Welcome. Please subscribe to this thread to get immediate notification of replies as soon as they are posted. To do this click Thread Tools, then click Subscribe to this Thread. Make sure it is set to Instant Notification, then click Subscribe.

Before beginning the fix, read this post completely. If there's anything that you do not understand, kindly ask your questions before proceeding. Ensure that there aren't any opened browsers when you are carrying out the procedures below. Save the following instructions in Notepad as this webpage would not be available when you're carrying out the fix.

It is IMPORTANT that you don't miss a step & perform everything in the correct order/sequence.


One or more of the identified infections is a backdoor trojan.

This type of infection allows hackers to remotely control your computer, steal critical system information and download and execute files without your knowledge.

If you do any banking or other financial transactions on the PC or if it should contain any other sensitive information, please get to a known clean computer and change all passwords where applicable, and it would be wise to contact those same financial institutions to apprise them of your situation.

You can read this: How Do I Handle Possible Identify Theft, Internet Fraud and CC Fraud?


Please note that these fixes are not instantaneous. Most infections require more than one round to properly eradicate.

Stay with me until given the 'all clear' even if symptoms diminish. Lack of symptoms does not always mean the job is complete.

Kindly follow my instructions and please do no fixing on your own or running of scanners unless requested by me or another helper at this forum.

Download Combofix from any of the links below. You must rename it before saving it. Name it ComFx, and Save it to your desktop.

Link 1
Link 2

Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with ComboFix.

You can get help on disabling your protection programs here

Double click on ComFx.exe & follow the prompts.
Your desktop may go blank. This is normal. It will return when ComboFix is done. ComboFix may reboot your machine. This is normal.
When finished, it shall produce a log for you. Post that log in your next reply

Do not mouseclick combofix's window whilst it's running. That may cause it to stall.

Ensure your AntiVirus and AntiSpyware applications are re-enabled. A reboot should have done this.


Read other 13 answers

I keep getting the yellow shied w/the exclamation point in it on my icon tray. It tells me that new security updates are available, but no matter how many times I download it, it keeps popping back up. It's as if it it not detecting that I have downloaded it. I've checked ot see what is dling and it appears to be the same string of numbers (Microsoft Net Framework KB928366). Any advice would be SOOOOO appreciated! Thanks!

A:Microsoft Windows Security Update won't detect download

So, has no one heard of this problem??? Anyone?

Read other 2 answers

Do you guys know if there an official Microsoft Update for Windows 8 download link? I couldn't seem to find it. Thanks for your help!

A:Is there an official Microsoft Update for Windows 8 download link

Are you have problems getting updates?

Read other 13 answers

Hi all,

I use Linux and CUPS to provide free and stable networking printing shares for our community centre. Its easy to connection windows xp clients to the linux printer server, windows 7 is a pain, I have a work around, but would like to make it more streamlined.

I can get some older printers that do not have official windows 7 drivers working by using windows update during the driver selection phase of the printer set-up procedure. And selecting a slightly different printer from the list of available windows update drivers.

While this method works, there is a delay of between 5-10 minutes after clicking the windows update button before the list of drivers appears.

I would like to know if its possible to do any of the following 2 ideas:

1. manually access these driver files on Microsoft website somewhere, and download them for latter use.

2. Find where windows 7 saves the downloaded driver files and package them some how so they can be re-distributed.

As always your comments/suggestions are very welcome.

A:Manually browse and download Microsoft Drivers from windows update.

Quote: Originally Posted by Remush

Hi all,

I use Linux and CUPS to provide free and stable networking printing shares for our community centre. Its easy to connection windows xp clients to the linux printer server, windows 7 is a pain, I have a work around, but would like to make it more streamlined.

I can get some older printers that do not have official windows 7 drivers working by using windows update during the driver selection phase of the printer set-up procedure. And selecting a slightly different printer from the list of available windows update drivers.

While this method works, there is a delay of between 5-10 minutes after clicking the windows update button before the list of drivers appears.

I would like to know if its possible to do any of the following 2 ideas:

1. manually access these driver files on Microsoft website somewhere, and download them for latter use.

2. Find where windows 7 saves the downloaded driver files and package them some how so they can be re-distributed.

As always your comments/suggestions are very welcome.

I don't think there is a way to do that I would recommend that you set up a domain and be the system administrator for all fo the Windows 7 pcs, so you can install all of the updates on all of the computers at the same time.

Read other 2 answers

Hello,My computer appears to be infected w/ some sort of malware; I think it's a Trojan.DNSChanger. Symptoms include: 1. http://windowsupdate.microsoft.com and http://update.microsoft.com redirect to Google. My AV software, Windows LiveOneCare, isn't able to update from Microsoft either. 2. Attempts to download Windows Defender or Windows Malicious Software Removal tool from Microsoft.com would always time out. It appears I can't download anything from Microsoft.com. (I can, however, download from other sites, e.g., http://download.cnet.com.) 3. When I try going to http://www.malwarebytes.org, Firefox says, "Firefox can't find the server at www.malwarebytes.org."I ran Malwarebytes Anti-Malware a couple of times. First time MBAM found (and cleaned) 7 infected registry keys, 1 infected registry value, 6 infected registry data items, & 3 infected folders. Restarted my computer per MBAM's cleanup instructions, and problems #1-3 were still present. Ran MBAM again; this time it found & cleaned 4 infected registry data items. However, problems #1-3 are still present. I've attached the MBAM logs in case they might be helpful. Any assistance would be greatly appreciated. DDS.txt Report: DDS (Ver_09-05-14.01) - NTFSx86 Run by Matthew Ing at 20:56:35.70 on Wed 05/20/2009Internet Explorer: 7.0.5730.11Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.1271.642 [GMT -4:00]AV: Windows Live OneCare *On-access scanning enabled* (Updated) {427AD... Read more

A:Windows update redirects to google; can't download from Microsoft; possible Trojan.DNSChanger

Hello and welcome to Bleeping ComputerWe apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help.If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine. If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.If you have already posted a DDS log, please do so again, as your situation may have changed.Use the 'Add Reply' and add the new log to this thread.Thanks and again sorry for the delay.We need to see some information about what is happening in your machine. Please perform the following scan:Download DDS by sUBs from one of the following links. Save it to your desktop.DDS.scrDDS.pifDouble click on the DDS icon, allow it to run.A small box will open, with an explanation about the tool. No input is needed, the scan is running.Notepad will open with the results, click no to the Optional_Sca... Read more

Read other 12 answers

I have had Microsoft Antispyware for sometime and always updated it. Have ran it a few times. No problems. Now When I try to update it It always comes back in red print that It cannot connect to the Internet even though I am on the Internet and have been surfing around etc. All my other spyware and adware stuff such as spybot, spyblaster, adware SE all update with no problem. Has anyone else had this problem? I tried uninstalling and reinstalling and it does the same thing.

A:Solved: Windows XP sp1-Microsoft Antispyware- Won't connect to Internet to update?

Read other 8 answers

How to download the plugin (add_on ActiveX) necessary to use the website "catalog update microsoft" (Windows Update Catalog) ?
Discussion group :

Read other answers


Read other answers

I have a desktop with Windows 7 32-bit that I have my Netgear28 wifi router plugged into. I've never had problems connecting to my desktop with any of my 4 other laptops or accessing the printer through it. However, I just bought a pawnshop 64-bit Win 7 laptop with all kinds of bloatware on it, including Norton. Can access the internet through the router, and the homegroup says it is connected. I see my main computer fine, but if I try to connect to it or EVEN THE LAPTOP I'M ON through "Network," I get the following:

"Workgroup is not accessable. You might not have permission to use this network resource. Contact the administrator of this server to find out if you have access permissions."

Cannot access printers attached to the desktop.

However, I can access the laptop from the desktop without any problems, though.

All network settings that I can see on both computers are the same. Firewall is off.

At my wits end. Any more info you want? Thanks in advance.

Note: I have searched the error message and have seen lots of answers, but can't seem to fix it.

A:Can't connect Windows 7 64-bit laptop to 32-bit main desktop

Hello and welcome Venture mate probably the best thing to do is a clean install to get rid of all the bloat and crapware especially if you do not have a lot of data on it.Otherwise save the data then do that.

You only need the activation code form the sticker on the machine to do this so go here Clean Install Windows 7

Read other 2 answers

I do not have a Windows Update problem, but I do have a Microsoft Update problem. The latter is a tool to check for updates for Microsoft products other than Windows.

I finally installed Office 2016 Professional X64 this week and I should be able to configure Windows Update to check for updates for it, but I can't, as the link at the bottom of "Windows Update" home page ("Get updates for other Microsoft products. Find out more") to do so, points to this meaningless MS web page as shown on right side of image, below:
Microsoft Windows Update

Currently, system is set to receive updates for Windows only, and doesn't offer an option to configure it for other Microsoft product updates.

Anyone have a resolution for this, as it's essential to be able to update this product.

I've Office 2010 Professional installed on my other Win 7 Ultimate laptop, and updates for it have never been a problem. It's set to receive updates for Windows and other Microsoft products, unlike this machine.

This machine is less than a year old, but I chose to "downgrade" the OS from Win 8.1 Pro to Win 7 Pro when purchased. Could that be the issue here?

A:Microsoft Update v Windows Update Problem


This works quite well, especially the last paragraph:
How to Enable Windows Updates for all Windows Products

... as you will notice below:

Read other 1 answers

Two days ago I received a windows update/download. Then at 3am which is the time I have set for it-it automatically shut down my computer. I've never had that happen. Is that normal? Then on the shutdown screened something happened because it didn't go away. After about 20 minutes (it was like it was frozen, but the mouse cursor still moved) I hit the power button on the computer and still nothing happened. I then hit the power button on my surge protecter, waited 30 seconds and then turned everything back on. When the computer tried to come up (before the screen that showed all the icons) the screen turned black for 5-7 seconds and then everything came up. This could be normal though. Usually I just hit the power button on it in the morning to turn it on while I'm doing other things. When everything came back on there was a green check mark on the bottom right of the screen saying that the computer had installed the windows update. XP has a system restore function on it. Should I do this just in case and then download the update manually?

A:problem with windows update/download xp sp3

Hi -
You can try a system restore and see what is the last restore date / time in the panel -
This Should be the download that came through - If not check at M/soft updates to see if there are any items to install -
Then do this as you would normally do (download and install when ready) -
The items may be already in , but it never hurts to check -

Thank You -

Read other 2 answers

Microsoft update will not download the newly released update KB9801982 ? It will download and install updates to microsoft essentials free anti-virus . I've tried turning off the Windows Firewall and the Anti-Virus application Microsoft Essentials . Iam running WindowsXP Pro MCE2005 SP3 I.E. ver8.0 in a 2.8GHz Dual Core pentium D 3 GB's of DDR2 ram ! What would possibly be stopping this update from downloading ? I looked in event viewer and it list no errors for microsoft update ? Is this security update really important ,it list it as criticial to moderate depending on what resource you are viewing in referance to this 10MB download ! Anyone with ideas on how I can get this update to download and install or should I hide it and forget it ?
Thanks in Advance, NicR

A:microsoft update will not download !

You can manually download and install this update from here : http://download.microsoft.com/download/3/2...182-x86-ENU.exeI assume you have Windows XP 32 bit as SP3 was only released for 32bit. The above link is for 32 bit XP.

Read other 3 answers

I have a new system with a fresh install of windows 8.1 pro and I started to reinstall my usual list of software (began with gigabyte motherboards installation driver cd, then moved onto chrome, firefox,discord, and when I came to upload Creative Cloud I got the message that "
Error: api-ms-win-crt-runtime-l1-1-0.dll is missing"
the site ( https://helpx.adobe.com/creative-cloud/kb/error_on_launch.html?mv=product&mv2=accc ) I was on said I could add it via windows update but i don't see the patch listed in recommended or optional updates so I attempted to download the standalone file through both mozilla and chrome browsers respectively and I either don't get the download to finish at all or a failed download-network error message. I thought it might be my computer so i tried my labtop and got the same result. This same result occurs when I try to upload the windows10 update from here on both labtop and PC
surprisingly, I tried to download blender after the failed windows updates to test if my browsers downloader was the problem but the blender file uploaded within a minute.
here's a screen shot of my current system specs.

 systemscreenshot.png   160.21KB
  0 downloads I should note this is my first PC build with no previous experience so if you see any configurations that could be problematic that I'm unaware of I would be super grateful for your advice.
Al... Read more

A:browser windows update download problem

Does this help - http://stackoverflow.com/questions/33265663/api-ms-win-crt-runtime-l1-1-0-dll-is-missing-when-opening-microsoft-office-file

Read other 3 answers

Ever since the most recent Windows 10 update, I have been unable to connect to my apartment complex's secured internet connection (Reserve 802.1x). Whenever I attempt to connect, I get a Windows Security sign in prompt box that prevents me from connecting (I am not sure what information would even go in here to make the sign in box go away.. I tried my computer username/pw and that did not work, so I am not sure what else it would be).
The connection is there, and my roommates are able to connect. However, I am able to connect to the slower, unsecured internet connection (Reserve Wireless).

I called Microsoft and spoke with the Windows support specialist. He said it would cost $99 for a one-time conversation with tech support, or $140 for a year-long subscription. I do not believe this is a technical issue, as connecting was not an issue prior to this forced update. I also do not have $99 or $140 to spend on something like this.

A:Windows Security Signin prompt, unable to connect to main internet

Welcome to the forum its normal for secure networks to require a username and password which you would get from the owner of the station once entered you can then get to the internet

Read other 2 answers

Hello all. I've had to disable automatic updates as this one and KB2518870 don't install and the PC keeps trying to download them every day! When I go into control panel it tells me that I have MS.NET Framework 4 Client Profile. But cannot uninstall it. When I go to the "turn windows feature on/off" option it says I have MS.NET Framework 3.5.1

I've tried reloading version 4 from the MS website but it tells me I already have version 4 (or the download is being blocked). I've tried a clean boot - doesn't help. I've tried turning off Norton - doesn't help. Error code is 66A (unknown error).

I'm running Windows 7 Home premium on a Dell Studio One. Problems with these downloads seem to be quite common.

I've tried downloading them individually - doesn't help.

A:(another) cannot download update KB2478663 for Microsoft.NET 4

All fixed. First the 2 updates disappeared from the important list without being installed and a MS.NET Framework 4 Client Profile update appeared in the recommended list. After installing this the other 2 reappeared in the important list and installed without any problem! It's a mystery to me.

Read other 2 answers

I have run many scans in normal and safemode
the same files kep reappearing. I have automatically and manually removed files.
the below is the location and name. I realize that something is reinserting it when the system resarts, but I can not find the culprit.
Any help would be appreciated.

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\DhcpNameServer (Trojan.DNSChanger) -> Data: -> Quarantined and deleted successfully.

Read other answers

I have found that I can no longer retrieve microsoft updates. When I attempt to do so I get a blank page and lower left instruction informs me there is an error on page. Also every so often I get a pop-up that states I have a script error in internet explorer with no specific details. I have researched this extensively. I have windows XP installed. If the files mshtml and jscript are not found on my computer would this be the problem. Help because I can usually fix my notebook problems by self help with investigation but not in this case.
Cheers Leesa x

A:[RESOLVED] cannot download microsoft update

Hello, Leesa, first of all let's start from this: You receive a scripting error or a blank page when you visit the Windows Update Web site or the Microsoft Update Web site. Please post back how it went.

Read other 6 answers


When I am on the page
https://support.microsoft.com/en-us/kb/2592687 use the link for downloading "Download the Update for Windows 7 SP1 for x64-based systems package now." I end up on a page where I can push "Download". When I push it I end up on a page
with "Thank you for downloading" but nothing happens. There is a line with "If your download does not start after 30 seconds,
Click here" - if I do I end up on a page
where it is listed: 
This page can?t be displayed

Turn on TLS 1.0, TLS 1.1, and TLS 1.2 in Advanced settings and try connecting to
https://download.microsoft.com again. If this error persists, contact your site administrator.
TLS 1.0, TLS 1.1, and TLS 1.2 are all selected.

Anybody having an advice on what to do to get in touch with the file I want to download.

Best regards Harald

Read other answers

Hi. I am new here. My name is Ken. I have a problem. This Microsoft update repeatedly fails on my automatic updates. I try to do it manually, still no luck.: Security Update for Microsoft Works 9 (KB2754670) Any suggestions?

A:Unable to download Microsoft update, HELP!

Hello Ken and welcome to the forums

Would you mind following these instructions please:

Windows Update Posting Instructions

They will shed a little light on your problem.


Read other 1 answers

My spyware program has identified a 'security hole'. My spyware program tells me I need to install MS08-022. When I try to install it I get this message:

Another spyware program I used a couple of weeks ago gave me this message:

I need help downloading and installing MS08-022 and repairing the Malicious Systems Settings Change.

Read other answers

Recently my hard-drive crashed, but I was lucky to have 3 in my computer. I removed the broken one and put only 1 back, in socket 0. I installed Windows 7 64 bits on this hard drive and everything seemed to be working fine. But now the big problem. Whenever I start a game it gives me this error.

Translated from Dutch:
This program can not be started because MSVCR100.dll is missing on your computer. You can probably solve this problem with reinstalling the program.
I've been googling my ass of for the last 2 days now. Installed the drivers dozens of times, tried all versions. I've tried to put both versions of the 32 bits and 64 bits Visual++ on my computer the same time. I've tried it in Windows Safe mode, installed my Windows 7 3 times (including all updates omg). Now I just don't know what to do anymore and I'm hoping someone here is willing to help me. In Windows Safe mode it said last time the installation was succesfull with the Visual++, but whenever I try it without it will always say it failed. Even when I try uninstalling it, I just can not uninstall the freaking thing anymore.
My Computer Specs.

Also something else weird. Before my Hard Drive crashed I could play Shadow of Mordor game which requires Directx 11 support. It was the first game I tried to play but it also gave me my videocard doesnt support Directx 11. I've googled this as well and all the people say is your videocard doesnt support Directx 11. Then how the hell did I have ... Read more

Read other answers


I tried to download a file from catalog.update.microsoft.com and it shows an strange error when it asks to browse a location for download:
"The updates in your basket cannot be downloaded to the path you specified, because the path name is longer than allowed by Windows. Please select a new download path containing fewer characters."
It repeats the error and no matter what folder or location I select, even drive C.
This is the file I have added to download basket:
Windows Mobile 10 Production Bundle - OS 10.0.13111.218 update for 000-US based devices

Please advise me.
Kind Regards

Read other answers

I was stupid enough for some unknown reason to turn on auto updates for some reason, I usually always have it turned off, and today it pop up that it was downloading updates and when it was finished it was asking me to install updates and the update was SP 2 "not ready for that yet" so did it download this into a folder somewhere? I cannot find were it went anywhere I have searched win. temp folder and many others cannot find but my space went from 56% to 53% just since I have left auto update on I would kick myself I could any clues out there?
Thanks Mr. Bill

A:Microsoft update download are downloaded to what folder?

Read other 7 answers

Help! I am completely unable to update Win7 Home Premium 64, or download any content related to or recieved via any Microsoft portal.

Using Windows Update I receive the error code 80072EE2. After searching every forum i could find the only solution offered was deactivate any third party firewalls and retry. I completely shut down all firewalls and anti-virus software including Microsoft Defender. This made no difference. I can't update Windows, Xbox Live, Windows Live or receive content from any of these. Also couldn't activate Win7 online.

The only other thing I can think of is that I'm using a Mobile Broadband connection (Vodafone NZ Vodem - Huawei) running Vodafone Mobile Connect v9.2.1.6545) Could this be part of the problem? Never had any problems with XP.

Can anyone help?

A:Cannot update Win7 HP64 or download from microsoft


Are you running a legitimate copy of Windows? Even if you got it legally, download the tool from Microsoft: Download details: Windows Genuine Advantage Notifications

Hope this helps,

Read other 6 answers

I am having trouble connecting to any microsoft based sites. I can not connect to microsoft update website. I have automotic updates on but I dont believe im getting the updates. I also can not download from the microsoft website. I am on a Dell Dimension 2400. I have Windows XP SP3.

A:Cannot connect to Microsoft update

Hello and Welcome.

We want all our members to perform the steps outlined in the link I'll give you below, before posting for assistance. There's a sticky at the top of this forum, and a

Having problems with spyware and pop-ups? First Steps

link at the top of each page.


Please follow our pre-posting process outlined here:


After running through all the steps, you shall have a proper set of logs. Please post them in a new topic, as this one shall be closed. I currently have as many open topics as I can effectively handle; this will have you back in queue with the proper logs so an available helper would be able to assist.

If you have trouble with one of the steps, simply move on to the next one, and make note of it in your reply.

Please note that the Virus/Trojan/Spyware Help forum is extremely busy, and it may take a while to receive a reply.

Read other 1 answers

Even after I got my new SSD it spedup everything but when bringing up the Download folder it super slow at adding up all the file details and icons. It's weird because this only happens in this folder while browsing in file explorer. Even my picture folder loads faster.

Any help would be great, Thanks!

A:My Download main download folder is still slow

Originally Posted by seek

Even after I got my new SSD it spedup everything but when bringing up the Download folder it super slow at adding up all the file details and icons. It's weird because this only happens in this folder while browsing in file explorer. Even my picture folder loads faster.

Any help would be great, Thanks!

The number of files in any Folder and sometimes subFolders with their files can impart a slowness as they are being listed.

Read other 2 answers

I have a new laptop with Windows XP SP2 on it, IE6 (though I use Firefox, not IE), and MS Office 2003 Student Edition. The latest update that popped up as "high priority" from Windows Update is this GDI+ Detection Tool (KB873374).

It sounds like you have to install it then run it and then visit MS Office website to check for updates...? Is this worth doing? Can it cause more problems than it will help? (I thought I've read about issues when updating MS Office with security patches...? And that you have to download yet something else to even check for Office security updates...?)

Or do Office security updates come through Windows Update, and I don't need to worry about this? (But if that's the case, then why even have this GDI+ thing available?)

I'm always worried about ending up with a bunch of conflicts with other programs like AVG, ZA, AutoGK, DVDShrink, etc. And I'm always hesitant to install something that has to run on my system.

I've got AVG and ZA, keep both up to date, and I have Automatic Updates turned on just to let me know when there's a critical update (so I don't have to visit the Windows Update site to get updates).

I was thinking I would only do the updates to Office that come through Automatic Updates and not worry about any others...

Also, what's the difference between Microsoft Update and Windows Update? Is it better to have Microsoft Update, or does that have its own set of problems associated with it? (A... Read more

A:Questions About Microsoft Gdi+ Detection Tool & Microsoft Update Vs. Windows Update

Well to start off the difference between windows update and microsoft update is as follows. Windows update is what originally comes with the computer and only updates the windows platform. If you choose to upgrade to the microsoft update it will check all of your microsoft programs for updates.
As far as going to the office website for updates... unless you want to install non-critical updates to your office suite then you shouldn't have to at all. Finally - that GDI+ detection tool is the little program microsoft uses to scan your computer for any of their products - that is if you use microsoft update and not the original windows update.
So if you like your computer to maintain critical updates by itself for the microsoft programs than yes use microsoft update and yes install the GDI+ decection tools.

Hope this helps you out!

Read other 11 answers

Microsoft Windows Mobile Remote Adapter -from windows update Install  failed - Where can I find this so I can retry to re-install - mobile device does not connect  WINDOWS VISTA- verizon treo running windows mobile 6 professional CE OS 5.2.1620 (BUILD 18125.0.4.2) Here is the error message: Microsoft Corporation - Networking - Microsoft Windows Mobile Remote Adapter Installation date: ‎10/‎4/‎2009 12:02 PM Installation status: Failed Error details: Code 800F020B Update type: Recommended Microsoft Corporation Networking software update released in May, 2007 More information: http://winqual.microsoft.com/support/?driverid=20060042 Help and Support: http://support.microsoft.com/select/?target=hub I could not find anything to help me with this.. I did download & install the new Windows mobile device center v 6.1.6965  but the device will still not connect.. i'm thinking the failure of the Microsoft Windows Mobile Remote Adapter is the problem (i think)  so I want to re-install the update.. but don't know where to get it. Windows update in VISTA does not let you go out and pick an update from a list Any and all help appreciated

A:Microsoft Windows Mobile Remote Adapter -from windows update Install failed - Where can I find this so I can retry to re-install - mobile device does not connect

Your best option may be to open device manager (with device connected) and uninstall any related device, making sure the 'Delete driver software for this device' is checked.Once you have done this, unplug your device, uninstall WMDC 6.1 and reboot your machine. Then follow the instruction on my first reply, this should sort it for you.If anyone is helpfull, please click the 'Vote as helpfull' icon.
If anyone has answered, please click 'Suggest as answer' at the bottom of the post involved :)


Read other 6 answers

Hi everyone,

I'm having an issue that I just noticed today. Originally, when I would click on links in Google, I would get redirected to some random advertisement site. That was a red flag to me, so I ran Malwarebytes' Anti-Malware and went ahead and deleted whatever it found. Then, I started noticing that my Microsoft Security Essentials is not working. It says "Security Essentials is not monitoring your computer because the program's service stopped. You should restart it now." When I click to start it, I get the following message: "Couldn't start the Security Essentials service. The specified service does not exist as an installed service. Error code: 0x80070424." This raised another alarm for me as that usually is a sign of an infection, I believe. I then went to my control panel to check on Windows Update and noticed that the icon for it is just the red shield thing with an X in it. When I click to check for updates, I get: "Windows update cannot currently check for updates, because the service is not running. You may need to restart your computer." I also noticed a little bubble on the Windows Update screen that says, "Find out more about free software from (null). Click here for details." I can't say that I've ever seen that there before, so it's a bit suspicious. Lastly, when I go to check on Windows Firewall, I see it in red and saying "Windows Firewall is not using the recommended settings to ... Read more

A:Problem with Microsoft Security Essentials, Windows Update, and Windows Firewall

DownloadTDSSkillerLaunch it.Click on change parameters-Select TDLFS file systemClick on "Scan".Please post the LOG report(log file should be in your C drive) Do not change the default options on scan resultsDownloadaswMBRLaunch it, allow it to download latest Avast! virus definitionsClick the "Scan" button to start scan.After scan finishes,click on Save logPost the log results here.If you get crashes in normal mode,run it in safemode with networkingDownloadESET online scannerInstall itClick on START,it should download the virus definitionsWhen scan gets completed,click on LIST of found threatsExport the list to desktop,copy the contents of the text file in your reply

Read other 1 answers

I am attempting to install the following updates through the Microsoft Update Web site:

KB911927 ("Security Update for Windows XP")
KB912945 ("Update for Windows XP")
KB904942 ("Update for Windows XP")

Upon selecting the updates and clicking the "Install Updates" button, the "Installing Updates" dialog box then indicates that it is downloading each update, and that the download fails. According to the update history, each download fails with the following status:

"Installation Failure, Error Code 0x80070005."

The relevant lines from my WindowsUpdate.log file read:

2006-03-05 04:19:27 1116 470 Handler FATAL: UH: 0x80070005: Inventory failed
2006-03-05 04:19:27 1116 470 Handler FATAL: UH: 0x80070005: GetNextRequiredFiles failed
2006-03-05 04:19:27 1116 470 Handler FATAL: UH: 0x80070005: GetRequiredFilesForSandboxState failed

The only official Microsoft article I could find that pertains to this error code is here:


I followed the directions and confirmed that both the Administrators and the SYSTEM groups had Full Control and Read permissions to that registry key. I could not find any other articles pertaining to this error code in the Microsoft Update Troubleshooter.

I attempted to send an e-mail request for support through the Microsoft Update Support Center, but received an "unknown application error" when submitting m... Read more

A:Microsoft Update download/installation error 0x80070005


you need to check for infections..this could be a sign of one...go through the 5 step procedure in my sig

Read other 19 answers

How to download the plugin (add_on ActiveX) necessary to use the website "catalgue update microsoft" ?

Read other answers

I checked for updates in the Microsoft Store, and I got a few updates. I updated all of them. But Groove Music won't update, giving me an error. So I decided to uninstall it (right click and uninstall - I did not use any kind of scripts). But now Microsoft Store won't download or update any app. Whenever I try download to any app, the store just hangs until I close it.
Here is the event for it in Event Viewer:

I also checked the readability report for this in Security and Readability and it was also the same:

I have searched a lot for a fix for this and also tried the common fixes (re-registering the store app, resetting the store, resetting windows update components, wsreset.exe). None of them worked for me. I'm hoping that maybe there is something in the event details about the error that might pinpoint the cause of the error.
Thank you so much in advance.
Tech Support Guy System Info Utility version
OS Version: Microsoft Windows 10 Pro Education, 64 bit, Build 18363, Installed 20191123023226.000000+180
Processor: Intel(R) Core(TM) m3-7Y30 CPU @ 1.00GHz, Intel64 Family 6 Model 142 Stepping 9, CPU Count: 4
Total Physical RAM: 8 GB
Graphics Card: Intel(R) HD Graphics 615, 1024 MB
Hard Drives: C: 895 GB (418 GB Free); D: 34 GB (34 GB Free);
Motherboard: Haier Information Technology (Shen Zhen) Co.,Ltd Y11C, ve... Read more

Read other answers

Hi,I am experiencing some strange problem with my laptop.
? When I open IE is always with some sort of error message at the bottom left hand side corner.
? Once I am surfin the internet and i try to go back the page cannot be displayed appares....always!!!
? i cannot connect to the microsoft update page (the page cannot be dispayed)(Error number: 0x80072EFD)and if I stay on the same page trying to surf somewhere else it wouldn't work.
Please could you have a look at the HJT log below and let me know if there is something wrong??
does anybody know what is happening to my laptop?

I have also runned a panda test online but I am stucked on the "see report" stage.when I click it it tells me that there is not connection but I am surfing on the TSF page (writing to you),if I click on the disinfection advice or your pc is infected buttons,"the page cannot be displayed appares".

what should I do?
Do I have to throu the laptop out of the window??
By the way, the Panda result says that I got 5 spyware,3hacking tools and rootkits and 2 dialers

and this is the log from AVG anti-spyware:
AVG Anti-Spyware - Scan Report
+ Created at: 12:56:08 19/12/2006
+ Scan result:

C:\System Volume Information\_restore{53EAC9DC-4991-483D-BAF1-34A67CE9C65F}\RP52\A0011358.dll -> Adware.Companion : No action taken.
C:\System Volume Informat... Read more

A:impossible to connect to microsoft update

Hi and welcome to TSF

1: This looks like a net connection issue to me or a infectious one if your connection is OK from the ISP and your config.

2: I would advise/look at your logs but I'm not authorized to do so on this board. There is a special froum made here for that with Security Analysts for this task, specifically who handle all the parasite shooting.

3: http://www.techsupportforum.com/secu...kthis-log.html

Then make a post HERE and one of the Security Analysts will assist you ASAP.


Do I have to throu the laptop out of the window??

Not yet

Hope it works out for you.

Read other 2 answers


My computer worked great the day before yesterday. All of a sudden I cannot connect to the internet except in Safe mode with networking. I suspected a Trojan or Virus and have scaned with NOD 32 Antivirus 4, Malwarebytes, and SuperAntiSpyware and all three report no threats. What happends is that Internet Explorer opens and then gets caught in a loop continually trying to resolve the web page.

Any guidance or help would be greatly appreciated.


A:Cannot connect to the Internet or Microsoft Update

Hi Wizard61, welcome to BleepingComputer.

Have you tried using a different browser like Firefox?

What version of IE are you using?

Read other 8 answers

hi all,

have upgraded to win xp pro and now i cannot connect to microsoft updates.

any help would be great. thanks

A:can't connect to microsoft update since upgrade xp

Read other 7 answers

First i apologize if this is the wrong forum to post as i am new. Been at this 3 days now and need some help >.<
Computer cannot connect to Xbox.com google chrome error code: ERR_EMPTY_RESPONSE.
Windows update fails (error code "WindowsUpdate_80072EFE" "WindowsUpdate_dt000")
Can't connect to AVG.com Avast.com and various others, if i do connect if i attempt to download i get the Empty Response page.
Cannot download programs from many sites, might connect to the site but the moment i attempt to download it gives me the empty response.
Steps i have taken or tried.
Ipconfig /release /renew
DNS Flush and renew
Malwarebytes scan, came back with multiple pup files and Security.Hijacker. Removed all from safe mode
Adwcleaner scan and repair
Multiple attempts at system recovery. Worked 2x and after about a hours time reset to blocking.
Restored defaults to internet settings, and firewall 
Ran Kaspersky AV no results just potential threats ,all i had repaired. 
Restored router and modem to factory defaults and ran set up. For Netgear.
additional notes: 
System restore points are down to 1 now, don't recall deleting points myself. The last restore will not undo; was trying to recreate the last scenario which worked for me to attempt downloading different anti-virus. 
Seems to affect more than my computer, Windows phone is connected to wifi can use internet explorer but refused to connect for facebook messenger to update and w... Read more

A:Win7 Can't update, connect to xbox.com, or download AV programs

Did a system restore to day one, had Norton trial from setup, ran a few times only found tracking cookies. Nothing changed. Tried bringing another computer over and ran under the same network the problem was there too. Figured it had to be router?
Problem sorted itself out over night. Left the computer up doing a virus scan, nothing detected. Computer finally recieved the windows updates and after updating the computer could download and connect again.

Read other 1 answers


I have recently managed to get a virus/spyware/malware (im afraid my computer knowledge is really useless, I will try my best to be technical) which I first recognised because when I started internet explorer a bunch of pop-ups came up saying I had to download 'Anti-Virus 2009'. It looked similar to a Microsoft notice but it was slightly different in colour and not very detailed so I knew it was a fake, and each time I start Internet Explorer the pop-ups come up again.

At the time I had a SpyBot installed and Semantic anti-virus, the Semantic anti-virus found nothing, the SpyBot found a lot of things (probably not all related to the main issue) all of which I deleted because I didn't know what else to do . But the pop-ups came back the next time I started internet explorer So I ran SpyBot a few more times, each time it found a few more things which I deleted, but kept coming back. The main thing that SpyBot kept finding again was microsoft.windows.securitycentre.firewallbypass and when I gave up with SpyBot the last search also showed a Virtumonde.prx and virtumonde.dll

Running in a panic to my mum she told me I should get the anti virus and spyware that she has, which we get free through our BT Broadband called BT NetProtect Plus, which when I phoned the company they installed for me, and it comes up on my computer as McAfee, although I don't know if it is a complete version of McAfee because it is through BT?

After running this scan it found a f... Read more

A:Antivirus 2009 pop-ups and spyware detections that keep coming back, a main one being microsoft.windows.securitycentre.firewall...

Hi and welcome. We need to know a couple of things.. Are you running XP?Do you now have both Symantec and McCaffee running as you can only have one. They will cause conflicts with each other.Now for the time being Disable or turn off Spybot for this scan..Please download Malwarebytes Anti-Malware and save it to your desktop.alternate download link 1alternate download link 2Make sure you are connected to the Internet.Double-click on mbam-setup.exe to install the application.When the installation begins, follow the prompts and do not make any changes to default settings.When installation has finished, make sure you leave both of these checked:Update Malwarebytes' Anti-MalwareLaunch Malwarebytes' Anti-MalwareThen click Finish.MBAM will automatically start and you will be asked to update the program before performing a scan.If an update is found, the program will automatically update itself.Press the OK button to close that box and continue.If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install. Alternatively, you can update through MBAM's interface from a clean computer, copy the definitions (rules.ref) located in C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware from that system to a usb stick or CD and then copy it to the infected machine.On the Scanner tab:Make sure the "Perform Quick Scan" opti... Read more

Read other 1 answers

Ok I have 2 problems, first is Microsoft Update. I use windows Vista SP1 and XP SP3 on separate laptops, and windows update isnt working on either of them. It downloads the updates, then it fails at the installation part.

Second, on my laptop with Vista (SP1) when I restart/turn on the computer and windows starts, it doesnt load windows explorer and just opens my my documents folder. I have to start the task manager and run windows explorer from there each time I restart my computer.

Help is appreciated, thankyou in advance =)

A:Microsoft Update Problem + windows explorer not loading on startup

Ok microsoft update IS working on windows XP but windows live essentials setup isnt, and update still isnt working at all in Vista (it downloads the updates then fails at installation)

Read other 3 answers

Hello there

since June I'm not able anymore in automatic downloading patches for my vista laptop.

Even if I try to download manually I receive a connetion failure. I'm sure that there is actually no problem with the connection because internetting is no problem and downloading other stuff either.

I couldn't upload the DSS.txt with this message

I suspect a root-kit problem but I don't know how to fix th problem.

Is there somebody who is familiar with this ?


A:80082EFE error Vista disables update download from Microsoft

Hello, charrie lotte. Welcome to TSF.

Please attach, or zip and then attach, the DDS.txt file as you did with the other two files.

Read other 2 answers

Hello,I have Windows ME and I am trying to dowload 823559: Security Update for Microsoft Windows but every time I try it can't do it. I am also getting an error that reads:
Windows 2000-KB23980-X86-ENU[1].EX> file is linked to missing export NTDLL.DLL:NtShutdownSystem.
I have read several threads and followed the following instructions:
I have already run the symantic fix http://securityresponse.symantec.co...er/FixBlast.exe and it told me that I do not have the worm virus.
I have also dowloaded and run 'Adware 6.0' and 'Spybot Search and destroy'. I have run these programs and quarenteed/deleted the red files....I didn't have any green ones.
I used Hijack but, still I dont know enough about computers to have a clue as to what to do about that program or what it does.
Does anyone know how I can figure out why I can't download 823559: Security Update for Microsoft Windows?
Please Help!!!
This is my Logfile for Hijack:
Logfile of HijackThis v1.97.2
Scan saved at 8:25:11 PM, on 9/16/2003
Platform: Windows ME (Win9x 4.90.3000)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)
Running processes:

A:Can't download 823559: Security Update for Microsoft WindowNTDLL.DLL:NtShutdownSystem

Read other 16 answers

This is one of my end users computers. His surfing habits are questionable but he's the the VP so there isn't much I can do there. He informed me his browser (IE) will redirect to random websites (this I have confirmed). It happens both in Google and sometimes when I type the address in.

I attempted to navigate to update.microsoft.com to check for updates but I just get a "Internet Explorer cannot display the webpage" page.

I am at a loss.

Thank you!
Randy Zickuhr

DDS (Ver_11-03-05.01) - NTFSx86
Run by JBallard at 7:57:52.83 on Thu 03/24/2011
Internet Explorer: 8.0.6001.18702
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.2046.1428 [GMT -6:00]
============== Running Processes ===============
C:\WINDOWS\system32\svchost -k DcomLaunch
C:\WINDOWS\System32\svchost.exe -k netsvcs
C:\WINDOWS\system32\svchost.exe -k WudfServiceGroup
C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\Program Files\Microsoft Small Business\Business Contact Manager\BcmSqlStartupSvc.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Fi... Read more

A:IE Browser redirecting and can't connect to update.microsoft.com

Never mind.

After looking at the log results you requested I saw the line about the possible TDL3 rootkit infection. I searched the forum for that and found the information on cleaning it with TDSSKiller. I did that and everything seems to work successfully now.

Thanks for the great advice and website!!!!


Read other 2 answers

i have just installed windows media centre and it upgraded xp home to xp pro.

and now when you try to connect to microsoft update i receive this Error number: 0x8007043B. any suggestions on how to remedy this problem would be kindly appreciated.


A:Solved: can't connect to microsoft update since upgrade xp

Read other 6 answers

Hey guys, hope you can help me out with this one. I can usually deal with these sort of things...
DDS (Ver_09-01-07.01) - NTFSx86
Run by brendoshi at 20:17:52.09 on 15/01/2009
Internet Explorer: 7.0.5730.13
Microsoft Windows XP Professional 5.1.2600.3.1252.44.1033.18.2046.1460 [GMT 0:00]

AV: AVG Anti-Virus Free *On-access scanning enabled* (Outdated)

============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
C:\WINDOWS\System32\svchost.exe -k netsvcs
C:\WINDOWS\system32\svchost.exe -k WudfServiceGroup
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\Keyboard Manager\Manager Utility\KeyboardManager.exe
C:\Program Files\Real\RealPlayer\RealPlay.exe
C:\Program Files\Java\jre1.6.0_07\bin\jusched.exe
C:\Program Files\Windows Live\Messenger\MsnMsgr.Exe
C:\Program Files\AIM6\aim6.exe
C:\Program Files\Toshiba\Bluetooth Toshiba Stack\TosBtMng.exe
C:\Program Files\Windows Desktop Search\W... Read more

A:Redirection of google links, cannot connect to AVG server (update or download)

Hello. I am PropagandaPanda (Panda or PP for short), and I will be helping you.Disable Realtime ProtectionAntimalware programs can interfere with ComboFix and other tools we need to run. Please temporarily disable all realtime protections you have enabled. Refer to this page, if you are unsure how.To disable AVG:Please navigate to the system tray on the bottom right hand corner and look for this sign.Right click it-> select Quit Control Center.A warning will pop up, click YesDownload and Run ComboFixIf you have already run ComboFix, delete your copy and download a new one. If the computer in question is unable to download ComboFix, transfer it using a removable media (CDs, flash drive).Download Combofix by sUBs from any of the links below, and save it to your desktop.Link 1, Link 2, Link 3 Close/disable all anti-virus and anti-malware programs so they do not interfere with the running of ComboFix. Refer to this page if you are not sure how.Double click on ComboFix.exe and follow the prompts. If you are using Windows Vista, right click the icon and select "Run as Administrator". You will not recieve the prompts below if you are not using Windows XP. ComboFix will check to see if you have the Windows Recovery Console installed.If you did not have it installed, you will see the prompt below. Choose YES.
When the Recovery Console has been installed, you will see the prompt below. Choose YES.
When finished, ComboFix will produce a report for you. Please post the contents of th... Read more

Read other 6 answers

On my active application tab it says a new update is available, now for the past 4 times I've tried downloading or updating this I get Update failed Microsoft .NET Framework 1.1 Service Pack 1

Installation date: &#8206;11/&#8206;30/&#8206;2007 3:24 PM

Installation status: Failed

Error details: Code 80070002

Update type: Important

Microsoft .NET Framework 1.1 Service Pack 1 resolves various issues found after the initial release of .NET Framework 1.1. These include both security- and non-security-related issues. After you install this item, you may have to restart your computer. Once you have installed this item, it cannot be removed.

More information:

Help and Support:

Read other answers

My parents computer has malware, spyware, or a virus. I removed as much as I could but there is still a presence on the computer. At first I was unable to connect to the internet because the DHCP was disabled. If fixed that (by entering the IP address manually) but it still won't connect automatically. I would like to just recover the computer but my parents do not have the recovery disks and Gateway apparently does not stock them for a computer this old. Here are the current issues:1) DHCP will not start at startup. I can manually turn it on, but even set to automatic it won't start.2) I am unable to acess microsoft update and other sites. Some sites I am able to acess, but certain ones I am redirected to ad sites.3) Dial-a-fix said I could be having issues with the following dll files:iesetup.dllimgutil.dllinseng.dllmshtml.dllmsrating.dlloccache.dllpngfilt.dllwebcheck.dll4) I am unable to post on this site from the infected computer as well. Thanks for your help. Here is the HijackThis results:Logfile of Trend Micro HijackThis v2.0.2Scan saved at 8:18:55 PM, on 6/5/2010Platform: Windows XP SP3 (WinNT 5.01.2600)MSIE: Internet Explorer v8.00 (8.00.6001.18702)Boot mode: NormalRunning processes:C:\WINDOWS\System32\smss.exeC:\WINDOWS\system32\winlogon.exeC:\WINDOWS\system32\services.exeC:\WINDOWS\system32\lsass.exeC:\WINDOWS\system32\Ati2evxx.exeC:\WINDOWS\system32\svchost.exeC: ... Read more

A:Unable to connect to Microsoft Update, DHCP not starting

Hello and welcome to Bleeping ComputerWe apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine. If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.If you have already posted a DDS log, please do so again, as your situation may have changed.Use the 'Add Reply' and add the new log to this thread.Thanks and again sorry for the delay.We need to see some information about what is happening in your machine. Please perform the following scan:Download DDS by sUBs from one of the following links. Save it to your desktop.DDS.scrDDS.pifDouble click on the DDS icon, allow it to run.A small box will open, with an explaination about the tool. No input is needed, the scan is running.Notepad will open with the results.Foll... Read more

Read other 2 answers

HI all,
My desktop did a security update (KB2286198) today & after I had installed & restarted I had no internet access. I have the pc in a wired connection via ethernet. My laptop connects no problem (wireless) I have the BT homehub 2.0 & use microsoft security essentials alongside windows firewall.
OS is windows 7 Ultimate.
Does anyone know of a fix for this? I have retored to an earlier restore point before the security update was installed & I instantly fixed the problem, i have done this 4 times now & its becoming a pain in the proverbial
Please Help

A:Cannot connect to internet after installing microsoft security update

Hide this update and contact with MS Support Microsoft Support

Read other 2 answers