Over 1 million tech questions and answers.

Trouble-shooting Slowdowns (long)

Q: Trouble-shooting Slowdowns (long)

FWIW-
Top 10 tips for troubleshooting PC system slowdowns

Following Article is located at URL:
http://www.techrepublic.com/article.jhtml?id=r00320020603dls01.htm&fromtm=e103-3&_requestid=10441 {{only available to "members"}}

Top 10 tips for troubleshooting PC system slowdowns June 3, 2002 Deb Shinder

User complaints are minimal when new PCs are rolled out. They start up quick, and programs seem to open in a snap. But over time, users' systems can slow down or hang up often. While the possibilities for system slowdowns are endless, I have identified 10 common troubleshooting areas you should examine before you suggest an upgrade.

1. Processor overheating
Modern processors generate a lot of heat. That's why all processors require some sort of cooling element, typically a fan of some type. When the processor temperature goes over spec, the system can slow down or run erratically. The processor fan may fail for several reasons:
* Dust is preventing the fan from spinning smoothly.
* The fan motor has failed.
* The fan bearings are loose and "jiggling."

Often you can tell if there is a fan problem by listening and/or touching the computer. A fan that has loose bearings starts jiggling and vibrates the case, making a characteristic noise. You may barely notice the noise at first, and it's common for even the experienced computer pro to overlook this change. But as time goes by, the sounds and vibrations will become so prominent that you'll change the fan out just to stop the racket.

You don't always need to replace the fan. If it is covered with dust, you can often spray away the dust with compressed air. Note that even though you might get the fan running again, its life span has likely been reduced because of the overwork. You should keep an extra fan in reserve in case of failure.

Tip... Another common reason for processor overheating is overclocking. Until heat begins to take its toll, overclocking does allow for significant performance improvements. Because processor overclocking can really cook a processor, most dedicated overclockers do not use regular processor fans. Instead, they use complex-and expensive-water-cooling systems. For more information on overclocking, check out Overclockers Hideout <https://www.overclockershideout.com/Merchant2/merchant.mv?Screen=CTGY&Store_Code=o&Category_Code=WC>.

There are a number of utilities that will track the temperature of your processor and case. If you want to try some of these utilities, check out CNET's Download.com <http://www.download.com/> and use the search term "temperature."

2. Bad RAM
Several situations can lead to a bad RAM relationship with a particular machine:
* RAM timing is slower than optimal machine spec.
* RAM has minor flaws that only appear on detailed testing.
* RAM is overheating.

In the "old days" of Fast Page RAM, buying new RAM for your computer was a pretty simple affair. You just needed to know what speed your motherboard supported and the maximum each slot would take. Today, there are many different speeds of RAM, and the better motherboards may be tolerant of using RAM that does not match the motherboard's maximum specs. For example, your motherboard may support PC133 RAM but will still work with PC100 RAM. But be aware that you may see performance decreases if you install RAM that is slower than the maximum spec.

Tip,,, Some motherboards will even allow you to mix speeds but will default to the slowest RAM installed.

Minor flaws in RAM chips can lead to system slowdowns and instability. The least expensive chips often have minor flaws that will cause your system to slow down or Blue Screen intermittently. Although built-in mechanisms may allow the system to keep working, there is a performance hit when it has to deal with flawed RAM chips.

In the past, no one worried about RAM chips getting hot, because they didn't seem to generate much heat. But that's changed with newer RAM types, especially SDRAM. To check for overheating, open your computer's case, power down, and pull the plug out. Ground yourself and touch the plastic on one of your RAM chips. Ouch! They get pretty hot. If you find that your RAM chips are overheating, you should consider buying a separate fan to cool your memory. If your motherboard doesn't support a RAM fan, you might be able to get enough additional cooling by installing a fan card that plugs in to a PCI slot.

Tip... Another RAM-related problem may occur if you add more than 64 MB of RAM to a system that doesn't support caching of more than 64 MB of system memory. The system's performance will degrade when it accesses the uncached memory. For example, the Intel Triton i430FX/VX/TX <http://www.intel.com/products/browse/motherbd.htm?iid=ipp_nav+browse_motherbds&>-based motherboards completely disable the onboard L2 cache when more than 64 MB of RAM is installed, causing major performance degradation.

3. Failing hard disk
There are many signs of imminent failure before a hard disk finally gives up. Some of these signs include:
* Slow access times on the affected drive.
* An increasing number of bad sectors when running scandisk and chkdsk.
* Unexplained Blue Screens.
* Intermittent boot failures.

Detecting a failing hard disk can be tricky because the early signs are subtle. Experienced computer professionals can often hear a change in the normal disk spin. After the disk deteriorates further, you'll see the system crawl to a standstill. Write processes will take a long time as the system tries to find good blocks to write to. (This will occur if you're using a robust file system such as NTFS; other file systems will likely Blue Screen the computer.)

When you notice the system slowdown, run scandisk or chkdsk, depending on your operating system. If you notice a bad sector where a good sector existed earlier, that's a clue that the disk is going bad. Back up the data on the disk and prepare for it to fail soon. Make sure you have a spare disk ready so you can replace it when it fails, or replace the disk as soon as you notice the early signs of failure.

Disk noise and scandisk/chkdsk are your best indicators for identifying a failing drive that's leading to a system slowdown. However, if you are managing a system remotely, or you can't take the system down for a full chkdsk/R, you can use tools that monitor disk health, such as Executive Software's DiskAlert <http://www.execsoft.com/diskalert/diskalert.asp>.

4. BIOS settings
One often-ignored culprit of system slowdown is the machine's BIOS settings. Most people accept the BIOS settings as they were configured in the factory and leave them as is. However, slowdowns may occur if the BIOS settings do not match the optimal machine configuration. Often you can improve machine performance by researching your motherboard's optimal BIOS settings-which may not be the same as the factory defaults.

There is no centralized database of optimal BIOS settings, but you can employ a search engine such as Google <http://www.google.com/> or AllTheWeb <http://www.alltheweb.com/> and use your motherboard name and BIOS as keywords to find the correct settings.

5. Disk type/controller compatibility
You've just purchased a new UDMA-66 disk drive, and it doesn't seem any faster than any of the other drives in your machine. You do some benchmark testing, and the new disk tests the same as the other drives in your system. So what's the problem?

It could be that your motherboard doesn't support the UDMA 66 specification. Check your manual to determine what type of IDE interface it supports. If the motherboard only supports UDMA 33, then your UDMA 66 throttles down for backwards compatibility. You can get around this problem by installing a PCI UDMA 66 add-on card <http://www.promise.com/product/subsys_detail_eng.asp?pid=12&fid=3> and plugging the new drive in to that interface.

Another potential problem may be the cable type you are using. UDMA 66+ drives require a different cable than older drive types. The drive may not work at all with the old cable type. Aged cables will break down over time, especially if they are tightly folded and the temperature of the case remains consistently high. It's always worthwhile to change out the drive cable to see if performance improves.

Tip... You can now get rounded IDE (and floppy) cables that are less vulnerable to breakage caused by folding and that are less likely to impede airflow. For an example of rounded cables, see 8 Balls Hardware review <http://www.8ballshardware.com/articles/roundedcables/page1.cfm>.

6. Windows services
Many Windows services are enabled by default. Many of these services, however, are not required for your machine to run properly. You should review the services running on your Windows 2000/Windows XP computer and disable those that you don't need.

One way to see what services are running is to use the Services applet found in the Administrative Tools menu. Right-click My Computer and select Manage, . Use the Services applet to identify the services running on your system. Important information contained in the Services console includes the service Name, Status, and Startup Type. You can get more details on a service by double-clicking on it to bring up the service's Properties. The Properties sheet for the service provides detailed information.

You can stop the service by clicking the Stop button. If you are sure that you don't need the service, click the down arrow in the Startup Type drop-down list and set the service to Disabled. If you are not sure if you need the service, change the Startup Type to Manual. Then you'll have the option of manually starting the service if you find that you need it.

Another way of controlling which services start is using the msconfig utility. Open the Run dialog box and type msconfig in the Open text box. Use the System Configuration utility to control the behavior of services

One service that is well known for slowing down Windows 2000/Windows XP systems is the Indexing Service. This service indexes the content of each hard disk and makes it easier for the Search utility to find files. Unless you are running a Web site that uses the indexing service, you may want to disable it to improve performance.

Notice the Essential column. These are services Microsoft considers essential to running the computer. However, note that many required services are not defined as essential in the System Configuration Utility window. You can prevent a service from starting at bootup by deselecting the check box to the left of the service.

One service that is well known for slowing down Windows 2000/Windows XP systems is the Indexing Service. This service indexes the content of each hard disk and makes it easier for the Search utility to find files. Unless you are running a Web site that uses the indexing service, you may want to disable it to improve performance.

7. Runaway processes
Runaway processes take up all of the processors' cycles. The usual suspects are badly written device drivers, and legacy software installed on a newer operating system. You can identify a runaway process by looking at the process list in the Windows Task Manager (see Figure D). Any process that takes almost 100 percent of the processing time is likely a runaway process. Use the Task Manager to identify processes that are slowing the system. We see an exception to this rule, however, shown in Figure D. On a smoothly running system, the System Idle Process should be consuming the majority of the processor cycles most of the time. If any other process were to take up 98 percent of the processor cycles, you might have a runaway process.

If you do find a runaway process, you can right-click the process and click the End Process command. You may need to stop some processes, such as runaway system services, from the Services console. If you can't stop the service using the console, you may need to reboot the system. Sometimes a hard reboot is required.

8. Disk fragmentation
As files are added, deleted, and changed on a disk, the contents of the file can become spread across sectors located in disparate regions of the disk. This is file fragmentation. Some operating systems, such as Windows NT, don't have a built-in defrag utility; you must obtain a third-party solution, such as Executive Software's Diskeeper <http://www.execsoft.com/diskeeper/diskeeper.asp>.

Disk fragmentation can significantly slow down your machine. The disk heads must move back and forth while seeking all the fragments of a file. A common cause of disk fragmentation is a disk that is too full. You should keep 20 percent to 25 percent of your hard disk space free to minimize file fragmentation and to improve the defragmenter's ability to defrag the disk. Thus, if a disk is too full, move some files off the drive and restart the defragmenter.

9. Background applications
Have you ever visited an end-user's desktop and noticed a dozen icons in the system tray? Each icon represents a process running in either the foreground or background. Most of them are running in the background, so the users may not be aware that they are running 20+ applications at the same time.

This is due to applications starting up automatically in the background. Look first for such programs in the Startup folder in the Start menu. Many applications place components in the Startup folder to run in the background. Some of these, such as the Microsoft Office Findfast, can really chew up processor and disk time and noticeably slow down a system. Review each of the entries in the Startup folder and delete any that are unnecessary.

10. File system issues
Some file systems work better than others for large disk partitions. If the machine runs Windows NT 4.0, Windows 2000, or Windows XP, you should use the NTFS file system for best performance.

File system performance is closely related to cluster size and the number of clusters on the disk. NTFS file systems will bog down if you have a 60-GB hard disk configured with a cluster size of 512 bytes. This creates an enormous number of clusters, which the file system must track and seek. This becomes especially problematic when the drive is highly fragmented. One solution is to use larger cluster sizes. If you set the cluster size to 4K or larger, you will see noticeable improvement in file load times. Please note, however, that large clusters can significantly increase the amount of cluster slack space and lead to a lot of wasted disk space.

Another trick to alleviate file system issues involves tweaking some Registry values (Start Menu|Run|Regedit):
* The first Registry value you can tweak is NtfsDisable8dot3NameCreation, which can be found at HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Filesystem. When you set this value to 1, it stops NTFS from generating the 8.3 file-naming convention used for backward compatibility. If you do not need these old filenames, you can improve performance by preventing NTFS from creating them.
* Another useful NTFS entry is the NtfsDisableLastAccess value, which can be found at HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Filesystem. This is a REG_DWORD entry, and when it is set to 1, it will prevent NTFS from updating the date and time stamp of directories after they are browsed. However, this does not prevent an update to the file-access information when a file is opened or changed.

If you are not using the NTFS file system, you may be able to improve performance by moving files and folders out of the root directory. With FAT partitions, you may notice a big slowdown in system performance after running scandisk because a large number of .chk files are placed in the root directory. Users sometimes fill their root directories by making it the default file storage location. Move as many files and folders as possible out of the root directory, and performance should improve significantly.

Investigate hardware first
When troubleshooting a system slowdown, you should always look for potential hardware problems first. Then, investigate the common software problems. If you use a systematic troubleshooting plan, you should be able to improve the performance of most computers suffering from system slowdown.Click to expand...

Read other answers
RELEVANCY SCORE 200
Preferred Solution: Trouble-shooting Slowdowns (long)

I recommend downloading and running DAP. It can help sort out any driver and firmware related issues on your system

It's worked out well for many of us in the past.

You can download it direct from this link http://downloaddap.org. (This link will open the download page of DAP so you can save a copy to your computer.)

RELEVANCY SCORE 121.6

Hi! Cannonball here!

I am trying to install Office XP Pro Upgrade. Dell Dimension came with Win XP and Office XP Small Business. Need PowerPoint and Access, so bought the upgrade pkg. Box says what I have is a qualifying product. When I try to install, it searches for qualifying product and comes back with message "Can't find qualifying product". How can I get thru this to a successful, upgrade installation?

Have wasted several days bouncing between Dell and MS support sites to no progress. HELLLP! Tried to search, but got one message on time delay or some such????

Thanks very much!

Canonball
(confused )
 

A:Trouble-shooting Slowdowns (long)

Split off previous thread to xp forum for it to receive proper attention
 

Read other 2 answers
RELEVANCY SCORE 61.2

Specs if it matters
Dell Inspiron 6000 laptop
1.5 ghz
512 MB RAM
128 MB ATI Mobility Radeon X300
Windows XP Service Pack 2

My laptop have been having these random slowdowns/stutterings. It is characterized by the mouse cursor acting jumpy or actual slowdown when I'm watching a video or playing a game. After a couple of minutes pass, the slowdowns seem to be gone. However, sometimes they do return later on an arbitrary notice. The slowdowns
seem to occur when I initially open a program such as Windows Media Player, Winamp, Microsoft Visual C++ 6.0, or playing a game such as Guild Wars (slowdowns also occur within the game when I open and close the chatbox). As I mentioned before, the slowdowns will cease after some time is spent with the program opened. In addition, start up seems to take a bit longer than it used to be.

I have used spybot, ad aware, McAfee virus scan, disk defragment, and
disk space clean up. I have also used registry mechanic and other
optimizing programs, but the problem is still prevailent. I doubt that
it's my laptop temperature as it never really gets all that hot.

Any suggestions? I have posted this problem on five or six forums; I am hoping this will be the forum to solve this problem once and for all.
 

A:Solved: Slowdowns and long boot up time

Read other 16 answers
RELEVANCY SCORE 60.8

hey, my laptop is messed up it says ''we appolpgize for the inconvienience, but windows did not start up succesfully. a recent hardware or software change might have caused this. and it says highlight a choice safe mode, safe mode with networking, safemode with command promt, last known good configuration and start windows normally. ive tried them all and none have worked and it also has a 30 second timer in which it just goes back to the same screen. CAN SOMEONE PLEASE HELP!
 

A:trouble shooting!

Can we have your laptop specs? Model, operating system, memory and CPU type? Have you downloaded some new game, software or driver before this error message appeared?
 

Read other 3 answers
RELEVANCY SCORE 60.8

hi my old HDD was corrupted it was a WD10EACS SATA 1.0TB HDD. I hvae had a new one to replace it same size. I have the option to add the old hdd giving me 2 hdds. i need to retrieve the data off the old HDD. When i connected it the OS would not boot. When i disconnect the old HDD OS boots normally. How can i Run Windows to recover the data off the old HDD?

A:HDD Trouble shooting

Your problem is complicated by the fact that you are already having problems. Lets see if Ubuntu can help
Use Ubuntu Live CD to Backup Files from Your Dead Windows Computer - How-To Geek
If not successful, download and try recuva.

Read other 2 answers
RELEVANCY SCORE 60.8

Hi to all members. I am a newbie at Techspot but have some experience with IT hardware and software.

Have been having problems with my PC - first noted file corruption (caused by some hardware fault - not software or malware). Chkdsk revealed bad clusters but later scans showed hard drive 100% in good state. Tested RAM and also found no problems. Physically cleaned PC hardware, checked component seating - found PSU fan damaged and replaced whole PSU. Possibly overheating cooked some other component. I also change IDE cable.

Now system is more stable but I am getting random BSODs on shutdown and I probably something is still wrong. My prime suspicion is that the mainboard has a fault................

Attached is system info and dump from latest BSOD on shutdown.
Would appreciate some guidance.
 

A:Got fed up trouble shooting

See if installing the following makes any difference. Post a few more dumps if it doesn't.

http://www.microsoft.com/downloads/...6D-8912-4E18-B570-42470E2F3582&displaylang=en
 

Read other 4 answers
RELEVANCY SCORE 60.8

I know that there is something wrong with my computer cuz the error sound comes up but never any message if any one knows what is happening or has had this problem im in need of desperate help.

A:trouble shooting

There is not enough information in your statement to discern what the problem is. Are there any error messages? How do you know it's an "error" sound? Is your computer running badly, what happens just before this sound and what happens directly after it? Go to Start/Run and type eventvwr.msc and press enter. Click on Application, and System on the Left side, scroll down and see if any instances have a Red X. If so, double click it and post the results here.

Read other 19 answers
RELEVANCY SCORE 60.8

I had windows 10 on my pc before, took it out, but now that I am trying to reinstall it window10 wont work?The system I had it on was windows 7, the problem has to do with nuida

Read other answers
RELEVANCY SCORE 60.8

Hi,
Well one of my frnd has bought a new internet connection 3 days ago from BSNL. He has broadband connection. The light glows properly. But when he opens IE and types www it says you are working offline. So Please tell me within tomorrow how do i get rid with the problem. I am urgent need of internet.
IE-7
SP2

Read other answers
RELEVANCY SCORE 60.8

i bought Hitman Blood Money on EBay about a month ago, and i got it, and installed it, but i dont know if it plays on laptops. pls help. if it doesnt play on laptops, is there some way to make it so it can. any help is apreciated.
 

A:Help with trouble shooting pls!!! :(

Can you read the sys spec for the game and post them, without it theres no way to see if it should run
 

Read other 2 answers
RELEVANCY SCORE 60.8

My laptop is not playing the videos and its having problem with internet it is not connecting i need help.

Read other answers
RELEVANCY SCORE 60.8

I have a problem with my other desktop pc by cisnet my pc was unpluged and stored now that i try to start it is not working i am in the restore process but it stay at 2% and it pops up windows can not be open but it shows it is extracting file i am clueless on what to do

Read other answers
RELEVANCY SCORE 60.8

hello all, (first post)

ok so i just bought att dsl and i am like crazy retarded excited to try it out. everything is going smoothly, all lights on router are green(by the way its a 2wire 2701). i get to the welcome page. it asks me to click next. on this next page i am instructed to wait until a pop up window appears. here is where the problem lies. after about 3 seconds that page redirects me to a page that says internet explorer cannot connect.... help help help...
 

A:at&t dsl set-up trouble shooting

If this is the initial set up of the AT&T dsl service, I would call them. Sounds like you are using a set up disc that came with the equipment, but you don't have a connection yet.
 

Read other 1 answers
RELEVANCY SCORE 60.8

30 students in a classroom performing an online assessment, and three of the students contacted you by phone due to endless buffering issues not allowing test page to go into next screen, how would you assist in troubleshooting the issue
 

Read other answers
RELEVANCY SCORE 60.4

If anyone can help me I would grealty appreciate it. For the past two day everytime I turn my computar on it allows me enough time to log into my account, then the mouse arrow freezes. I can't move the mouse or basically do anything, I do not have a virus blocker to my knowledge and I do not have to re-boot CD's that the computar came with. If someone can tell me what to do pleasse dont hesitate. Thank you.
 

A:Trouble shooting an ACER

I'd start by running one of these memory tests for at least a couple of hours.

Microsoft Memory Diagnostic

MEMtest86
 

Read other 1 answers
RELEVANCY SCORE 60.4

Hello
I get a error message from the wizard of ox80070005
and the context error is restricted.
 
I have done a scannow from administrator and nothing has worked.
 
can you help please.
 
thankyou for reading.

A:trouble shooting wizard

 Doing a search for this error on the MS web site gives results at this link:
http://www.microsoft.com/en-us/search/results.aspx?q=ox80070005
 
I gather this is caused by a conflict between your antivirus and System Restore, although you didn't say anything about your system (make & model, version of Windows) or what you were doing when the error occurred.
 
Good luck.

Read other 3 answers
RELEVANCY SCORE 60.4

how do you set up vbscript so when runs and gives error messages ie the line of code that failed?

I've done something to my set up or something and my code just dies and I can't see the error. This is something simple I just cant remember.

Thanks, this is killing me (because I don't remember the fix)
 

A:Trouble shooting VBscript

Thanks for the quick response. It appears the "open with command prompt" has been enabled when I double click. How do you turn that off? If I right click its the top/default. I have to select "open' to get it to run like I want.
 

Read other 2 answers
RELEVANCY SCORE 60.4

Lately my comp has been restarting after a few minutes while playing video games. I've checked my Video Card and updated the latest drivers and I still get this problem. I've also replaced the Hard Drive and still no fix.

Does anyone know what could be causeing this?

I have a Pentium 4 3.0 with 1.5 gigs of ramm. My power supply is a 600w and the video card is a BFG Nvidia 7800 card agp card.

The mother board is an Asus.

I hope this isn't to vague. Thanks.

James
 

A:Trouble Shooting a problem

Processor oherheating.
try cleaning the heatsink.
 

Read other 1 answers
RELEVANCY SCORE 60.4

How can I take off my password on my laptop forgot need for college

A:TROUBLE SHOOTING DATA

Which password are you refering to?BIOS Password or Windows Password?

Read other 1 answers
RELEVANCY SCORE 60.4

I have a web cam but when I try to install it I keep getting trouble shooting error codes 0x800B010E and 0x80096005. Is there a simple way to fix this and install my camera?
 

A:Trouble Shooting errors

go to the manufacturers website and download the latest drivers for your Windows version.
Make sure you download 32 or 64 bit drivers same as your windows version.
 

Read other 1 answers
RELEVANCY SCORE 60.4

my usb port doesnt read mp3 or printer/scanner plugs. i rebooted the system a couple weeks before, because of spyware. i've been told to check BIOS and the device manager, but all seems well. the usb port is supposedly recognized on the comp. what else can i do to trouble shoot? should i update the motherboard, and please thouroughly explain all attempts of help. thanks
 

A:USB Port Trouble Shooting...help me out

Do you mean rebooted or reinstalled your operating system, if the latter you may need to install the USB drivers.
 

Read other 3 answers
RELEVANCY SCORE 60.4

Hi first time poster here, and I've just completed construction of my new rig, but I'm having trouble getting it to boot. I jump start the computer and the CPU fan and Case fan spin for around 5 seconds then the entire system turns off. Specs are:
CPU= AMD x2 4000+
MBO= Asus M2N-SLI Deluxe
RAM= 2x Kingston 1gb DDR2
GFX = 8600GTS
Case is as Thermaltake Matrix with the default PSU still in use.

From the look of it im leaning towards a PSU issue as its only a 430W PSU. Is there anyway to test before I purchase a new PSU? Any help or insight is much appreciated.
 

A:Trouble shooting a new PC build

Read other 11 answers
RELEVANCY SCORE 60.4

i have a comaq presario cq61 with a boot issue...the compaq sceeen pops up and then the black blank sceen with a blinking underscore,i was led to believe this is a problem with the boot file,mgr or bcd,help?

A:boot trouble shooting

  
Quote: Originally Posted by yoshi89


i have a comaq presario cq61 with a boot issue...the compaq sceeen pops up and then the black blank sceen with a blinking underscore,i was led to believe this is a problem with the boot file,mgr or bcd,help?



Could be many things. can you fill in your system specs (lower left corner) so we know what hardware you have.

Does it do this in safe mode (F8)?

Do you have a backup to restore from?

Do you have a win 7 dvd (not restore dvd)?

Ken J

Read other 2 answers
RELEVANCY SCORE 60.4

HI,I am new here so i had a quick read of the posting regulations and what not to hopfully post in a manner you all find acceptable.Lately i have been getting quite a few pops for example www.partypoker.com and ones about buying emoticons. So here is my troubleshooting steps so far:*Used Malwarebyte - Anti malware Free scan (found 1 error and fixed it)*Spybot S&D (Found 9 error and fixed them)*I own Eset Smart security so i ran a full scan which found nothing.After those steps im still left with these silly popups which makes me think that they might just be attached to the websites i am visiting. I was reccomended Hijackthis from a friend on another forum and he told me that the people here at Bleepingcomputer were the folks to ask about my log file.I was not sure if i should copy and paste the whole logfile so instead i have uploaded the file in notepad form to save from a wall of text.http://rapidshare.com/files/195623071/hijackthis.logIt would be fantastic if someone here could have a quick look and tell me if everything seems ok or i have something to correct.Many thanksJack Brennan

A:After hours of trouble shooting i need your help!

Hello Jack, Thay link isn't providing any log. But hold off as HJT logs don't go here anyway. Do this and if neeeded I'll help you post that log.From your regular user account..Download Attribune's ATF Cleaner and then SUPERAntiSpyware , Free Home Version. Save both to desktop ..DO NOT run yet.Open SUPER from icon and install and Update itUnder Scanner Options make sure the following are checked (leave all others unchecked):Close browsers before scanning.Scan for tracking cookies.Terminate memory threats before quarantining.Click the "Close" button to leave the control center screen and exit the program. DO NOT run yet.Now reboot into Safe Mode: How to enter safe mode(XP)Using the F8 MethodRestart your computer. When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu. Select the option for Safe Mode using the arrow keys. Then press enter on your keyboard to boot into Safe Mode. Double-click ATF-Cleaner.exe to run the program.Under Main "Select Files to Delete" choose: Select All.Click the Empty Selected button.If you use Firefox or Opera browser click that browser at the top and choose: Select AllClick the Empty Selected button.If you would like to keep your saved passwords, please click No at the prompt.Click Exit on the M... Read more

Read other 7 answers
RELEVANCY SCORE 60.4

How can you know if your Video Card is going bad. Is a loud fan any indication?
 

A:Video Trouble Shooting

Read other 7 answers
RELEVANCY SCORE 60.4

I seem to have goten the klez virus ,after running the
cleanup program I can't use my printers, part of the
directions for the cleanup was to disable system restore
and that wiped out the checkpoints from before the
problem. This is preventing me from restoring to before the error. Now none of my programs will print , I tryed to
uninstall and reinstal the printer but I get an incorect
paramiters mesage and the install aborts. I tryed a
diferent printer and was told Windows can not print due
to problems with printer set up *(had set it to be the
default printer) I did find backup files but I can not
figure out how to use them. I am lost as to how to trouble
shoot this. I think I may have caused errors in the regestry .Is there a scan that can fix regestry errors ? I posted several times in windows news groups but no help. But I got a note from someone else with the same problem.He was able to fix it with system restore .I have been 3 weeks trying to figure this out.I am wondering if I can use the restore disks to fix the regestry with out loosing all my data files. Any advice would be welcome
 

A:? software trouble shooting

Hiya and welcome

Now, have you removed all of this virus? Its a nasty one. Go here and downlaod Startup log. Install and run it, aloow the DOS window to close, then copy/paste the contents here.

http://home.earthlink.net/~rmbox/Reticulated/Toys.html

Regards

eddie
 

Read other 1 answers
RELEVANCY SCORE 60.4

The other day out of no where my computer froze. Tried to reboot and would not load windows. Ran start up repair and after 60 hours windows could not repair it. Tried to reinstall windows the hard drive would not show up, it was detected in bios but would not show up to install windows.

I ordered a new hard drive.

Installed the hard drive, after many problems some my fault some random windows errors windows finally installed. Started loading drivers. Had most of them installed and had to do something else, turned computer off.

When I cane back windows could not load. Reinstalled again. Installed drivers again rebooted several times in the process. Computer was "laggy" so I rebooted again. Wouldn't boot. Went to reinstall windows again. Windows says the hard drive is going to fail soon and will not install on that drive. (this is a brand new drive.)

Used a Ubuntu flash drive to check memory. All 4 first time. There was an error on test 7. Pulled one checked again same errors. Went through pulling each one then put them in one by one testing memory one module at a time. All 4 have errors on test 7.

I assume the mother board is the only option?

Motherboard = an old 770ta-ud3
1st hard drive = spinpoint f3
New hard drive = western digital blue
Graphics = sapphire tech HD 4850
Chip = AMD Athlon 630
Ram = G Skills 4 x 2GB

A:Hardware trouble shooting help

Hello and welcome Lowlife (what a username I'm sure you're not) mate make a bootable memtest disk up and set the BIOS to boot from the optical insert the disk and Save and exit BIOS the memtest will boot the machine and start the test. and run the test.

It takes some time and you need to do at least 8 passes unless you start to get red errors straight way. Then you may as well get some new RAM.

But before you do that try reseating the sticks first though - just worth a try

Memtest86+ - Advanced Memory Diagnostic Tool

a couple of screens for how it looks.

Read other 9 answers
RELEVANCY SCORE 60.4

If you can't update a driver successfully in Device Manager after installing Win7, go to Control Panel/Devices and printers. Right click on any shown problem and Troubleshoot.

Windows went online and came back with solutions for 2 problems after I installed Win7 x64 last night after I was resigned to replacing older equipment.

Kudos at last to MS.

A:Trouble shooting hardware in Win 7

You should have installed and run Windows 7 upgrade advisor on your older hardware.

Read other 3 answers
RELEVANCY SCORE 59.6

i wonder can anyone give me some help about what is happening?

when i right click my wireless internet connection to troubleshoot, usually done when the internet connection drops or goes into limited access mode, i right click to troubleshoot and clear caches etc, over the last 2 days i have been getting the following error

an error occurred while troubleshooting

an unexpected error has occurred. The troubleshooting wizard cannot continue.

package ID: networkdiagnostics
path: C:\Windows\diagnostics\system\networking
error code: 0x80131700
source: engine
user: t0m-pc/tom
context: restricted
any information on how to fix this would be appreciated, i cant really format the laptop as it is my work engine and has a lot of critical files on it

A:trouble shooting problem windows7

First of all do a backup. This web site might help you. http://social.answers.microsoft.com/Forums...ead/6db2a519-0e

Read other 2 answers
RELEVANCY SCORE 59.6

I am having problems with my video display and cannot seem to isolate the issue. I have video on the mainboard, not a separate card, with 65 Megs Ram (of 256) dedicated to video. The box is Asus Terminator P4.

Symptoms are several / differing:

Sometimes the monitor just goes black and I have to turn it off and back on. It always bounces (BOING!) right back. More serious issue is that sometimes (and unpredictably) I will click some/anything and get a screen full of vertical colored bars and a whole-system lockup. The only way out is to re-start at the power switch level, go through scandisk, etc., and I'm back in business. Until it happens again...

I haven't tried the obvious test of using a different monitor, mainly because the problem is so sporadic and unpredictable. The only extra monitors I have are small-screened, and my eyes don't work well with them... so I'm hesitant to tie such into my system for an indefinite time period. (I do my work on this machine, every/all day.)

One fairly knowledgable person, on hearing about the vertical colored bars and system freeze, immediately went to the on-board video as the problem -- but that goes to replacing the motherboard (i.e., building a whole new system...), and I don't want to go there on spec... This box is only a little over a year old.

This machine has only two PCI slots, one with the modem and the other with my ATI TV tuner card in it. I have an "old" Rage Pro video card I could plu... Read more

A:trouble-shooting video problems

Downriver,

You may be up the river. My 'guess' is that the problem rests with the onboard video controller rather than the monitor. So a new MOBO may be in your future.

My reasoning is that if the problem was a failing monitor, it would be unlikely that your entire system would lockup. Afterall, you can turn off the monitor without affecting the system.

That is not to say that it is 100% impossible for a monitor error to lockup the system, but less likely. "Decent" video cards are not expensive. Cheap video cards are really cheap...so you could get one to trouble shoot with. Likewise, older ATI combo cards can be had for a lot less than $200! They are better than what you have now for video as well.
 

Read other 2 answers
RELEVANCY SCORE 59.6

error message > address book data file C: document setting corrupt, can not use .... I am unable to set up an account and receive mail without these files. It suggests I reinstall but I do not have any back up files since it came already installed on the computer.
I was given this laptop and using it with my DSL connection for my PC desktop ... it has Windows XP and IE 8 installed. Is there any way to correct the missing or corrupt files so I can use the mail server?

 

A:outlook express 6 trouble shooting

Outlook 6 is no longer supported anyway, so you're better off without it.
Get Thunderbird:
http://www.mozillamessaging.com/en-US/thunderbird/
 

Read other 3 answers
RELEVANCY SCORE 59.6

Just a hypothetical question with regards to troubleshooting internet connectivity.

Considering all but one computer in a network are able to access the internet. Is it possible for the faulty computer to be able to successfully ping the network's default gateway and still NOT be able to access the internet??

Is it even possible. I think, no. what do you guys think?
 

A:Trouble shooting internet connectivity

Hi

Yes it is possible, especially if the TCP/IP stack is faulty or the winsock is corrupted, some adaware.malware can cause this to happen.

Regards
 

Read other 2 answers
RELEVANCY SCORE 59.6

I have packet tracer version 6.2 free version.I am unable change the nic interfaces modules for serial interfaces.It is choosing the the first nic on top by default in the physical configuration tab.Kindly help.
 

Read other answers
RELEVANCY SCORE 59.6

Computer does not boot up

I have a HP dv6 laptop that does not boot up.
I was able to recover the information from the hard drive.
The power source is new and working.
The unit begins to boot up, the fan runs, it feels like it is about to start then nothing happens.
What I am requesting is a few simple steps to see if I can get it started.
Thanks in advance for your assistance.
 

A:Solved: Requesting help trouble shooting HP dv6

What's the complete model number of that HP Pavilion dv6 series laptop?

There should be a dash and a series of numbers and letters after dv6.

If you don't know for sure what it is, advise what the product number(P/N) and/or model number(M/N) on the sticker is.

------------------------------------------------------------

Do you have a recovery disc kit for it?

If the hard drive needs to be replaced, you're going to need it.

------------------------------------------------------------
 

Read other 2 answers
RELEVANCY SCORE 59.6

Last night I went to bed and my internet was working fine, however i woke up this morning to find that I could not get on the internet! For some reason around 30 tries or so I somehow got to weather on google but that has been the only page ive gotten on the internet with and havent been able to get back to the page since! After restart I was able to communicate threw skype but still could not access any web browser... After a restart I was unable to even connect to skype and now I am unable to have any kind of internet accessibility!

I tried system restore.. twice, but that didnt work!
I made sure I didnt have a proxy server coming between my internet browser and connection!

My computer says im connected!
When i open the router page it shows me connected to the router, but the router is not connected to the internet.

I tried restarting the router but to no success!
My brother also uses this router and he has had no troubles getting on the internet so im pretty sure its a computer problem!

Any help would be greatly appreciated! Thanks!
 

A:Solved: Internet trouble shooting!

Read other 16 answers
RELEVANCY SCORE 59.6

How do you trouble shoot an on board video card? It's an HP 7840. One thing that I notice is that the computer (a friends by the way) has only one fan (front side).

He said he's had it just a little over a year, he said that it was freezing up at times so he went and so he bought more memory (it only had 64 to begin with), but when he turned it off and added the memory it wouldn't come on, it's just a blank screen. I'm thinking that the MOBO is fried!

Any comments or suggestions are welcome.

Thanks!
 

A:Trouble shooting on board video.

Read other 13 answers
RELEVANCY SCORE 59.6

just resolved some big issues i had with my computer through the help of this forum....hoping someone can help me with another small problem I'm having. I'm running windows XP pro on an E Machines T5026. previously i was using windows xp home edition. the problem i am facing now is that i have no sound. I've tried troubleshooting this and i cant seem to find any audio devices. i downloaded the drivers from the e machines website but while installing i received an error. right now I'm unsure of what audio device I'm even using.....the last time i faced issues with the computer i used the recovery partition....this time since i couldn't access the recovery partition i installed windows xp pro and then recovered my data off the old partition....also....since all my original setup and installation software was located on the recovery side of things i didn't receive any installation cd's.....I'm having a hard time trouble shooting this on my own....thanks again
 

Read other answers
RELEVANCY SCORE 59.6

The keyboard entry has gone crazy, even after restoring Windows 10 via HP assistant. This is for Stream 11. Is there a fix?

Read other answers
RELEVANCY SCORE 59.6

I'm no tech, I'll start with the end result then start at the beginning.
 
I'm at a stopping point.  Downloaded Kernrate ran it in cmd as admin(only way I could get it to)
 
After hitting CTRL+C it flash and crash.  But managed to hit PRTSC in time after a few attempts and paste it in paint.
 
The 20 seconds I waited intelppm had 20,000 hits. 94% of CPU usage
 
So... What now?
 
Ok the beginning...
 
specs
 
OS: Vista Home Premium SP2 (build 6002)
 
CPU: 2.40 gig intel core 2 quad Q6600
 
HD: Baracuda 7200.12    1TB
 
Ram: 4 x 1 gig modules DDR2
 
Mobo: Intel DG965OT DDR2 Mobo, came with gateway case
 
Graphics: EVGA 660 GTX (RMA card no problems in other computers)
 
PSU: Corsair 800GS
 
 
Firstly I cannot Format because my disc got trashed in a move.
 
Things I've run preemptively before post
 
Avast (running then in boot) found 10 minor things in temp, moved to chest
 
Malwarebytes
 
Windows Defrag
 
Check Disk
 
Fans all running
 
New thermal paste, plan to get a new mobo soon to OC, wanted the experience(this is after problem started)
 
No ram is failing.  Voltages are all within 0.2s all good
 
Tried Black Vipers "Safe" and now on "Tweaked"
 
Speedfan, Temps fine, spikes alover
 
Then moved onto Kernrate (red in task manager is way over 2 blocks)
 
 
So back to the top question.  I've browsed the i... Read more

A:CPU Spiking, about week of self trouble shooting

Ok I turned all services back on then restarted. At which point my computer gave me a prompt for....
USB mass storage device, Safely Remove Hardware.
There is no mass storage connected. A long time ago I had a USB net gear Internet connection.
That's the only thing I can think of. I have restarted a handful of times. Sometimes I can "Stop" the invisible USB mass storage and this greatly reduces my cpu spikes.
Uninstall does nothing and every restart it reappears. How do I get rid of this?

Read other 10 answers
RELEVANCY SCORE 59.2

OS: Windows 8
RAM: 8GB
 
My problem all started when I was playing a game on my computer.I was playing in fullscreen mode and my game suddenly minimized. A console application then showed up with the title "tsksch.exe" it then disappeared too quickly for me to read any of the other text in the application. Immediately after that another console application appeared but then disappeared too quickly for me to read. I found this strange so I did a full system scan with AVG. It came up with one "Malsign.Opencandy.7AF" and one "Malsign.Generic.5BB" it removed them without problem. A few hours later I decided to do another scan to make sure that everything was all clear. So I set AVG to do a full system scan and I also selected the Scan Archives and Thorough Scan options. This scan came up with 6 threats, there was one "Malsign.Generic.EE6" and six "Corrupted executable files" it removed all of them without problem.
 
I then noticed the next day that my computer was facing severe slowdowns (most common just after startup). I opened the task manager and noticed that "svchost.exe" was consuming a lot of memory and slowing down my computer. I had noticed that it would only do it periodically. Sometimes it would consume massive amounts of memory (I can't remember the exact amounts) and other times it would consume a normal amount. This meant that sometimes my computer would slow down for a few minutes but then would speed back up after a little while. Also, over the past coup... Read more

A:Trojans found, still have slowdowns, long shutdowns & Task Manager issues.

Adware Cleaner Scan.
 
Please download AdwCleaner by Xplode onto your desktop.
Close all open programs and internet browsers.
Double click on adwcleaner.exe to run the tool.
Click on Scan button.
When the scan has finished click on Clean button.
Your computer will be rebooted automatically. A text file will open after the restart.
Please post the contents of that logfile with your next reply.
You can find the logfile at C:\AdwCleaner[S1].txt as well.
 
JRT Scan.
Please download Junkware Removal Tool and save it on your desktop.
 
Shut down your anti-virus, anti-spyware, and firewall software now to avoid potential conflicts.
Run the tool by double-clicking it. If you are using Windows Vista or Windows 7, right-click it and select Run as administrator.
The tool will open and start scanning your system.
Please be patient as this can take a while to complete depending on your system's specifications.
On completion, a log is saved to your desktop and will automatically open.
Please post the JRT log.
 
Adware Removal Tool Scan.
 
Download Adware removal tool to your desktop, right click the icon and select Run as Administrator.
 
 

 
Hit Ok.
 

 
Hit next make sure to leave all items checked, for removal.
 

 
 
The Program will close all open programs to complete the removal, so save any work and hit OK. Then hit OK after the removal process is complete, thenOK ... Read more

Read other 12 answers
RELEVANCY SCORE 58.8

I'm running a home-built system with these specs:
Asus P5Q SE Plus motherboard
Intel Dual Core processor
GeForce GTX 260
WD 1.0 TB Hard disk
OCZ mod x-stream 600w

My problem starts when, after moving to a new house, I set up the computer and turn it on. The computer is on for about 5 minutes before it shuts off on its own. Then the machine begins to turn on and off on for about a minute before all activity ceases. I let it sit the night, and the next morning I fire it up. This time it lasts an hour before shutting off. I let it sit another night, and the next day it will not stay on for more than five seconds.

I decide to change the psu, and install a Cooler Master SilentPro 600w (I assume I installed it correctly). After firing it up, the fans, one (out of two disc drives), and the motherboard all work, but the graphics card, the hard disk (the indicator light is not flashing, and there is no clicking sound), and the other disk drive do not come on. I hook up the fan system to the same chord as the old disk drive, and turn the computer on again; the same accessories do not receive power.

I have little idea what this all means. I would be much obliged if someone could point me in the right direction.
 

A:Solved: Trouble Shooting Assistance Required

Does your new house have three wire electrical outlets? Is your system grounded?
 

Read other 2 answers
RELEVANCY SCORE 58.8

i bought a creative labs sound blaster audigy 2. Im not sure what model it is , because when i ordered it, it only came in a cardboard box with driver. I had soundmax integrated audio. That is onboard sound. I uninstalled that, and then shut down the computer. Then i put in my new sound card, which is a sound blaster audigy 2. Then i turned the computer on, and went into the BIOS and disbabled the onboard audi. WHen i logged in, and went to device manager, it showed up under video and sound etc with an exclamation point. When i put in the cd to install the drivers, the error message said that the system didnt detect the card, and that it wasnt put in. I double checked to make sure the card was in. It was. So the problem that im having is that i have disabled onboard sound, and put in my sound card, but when i try to install the drivers, they wont install and it will show an error. WHAT SHOULD I DO ? YOUR HELP IS VERY APPRECIATED. THANKS.
 

Read other answers
RELEVANCY SCORE 58.8

I have two Vista computers and a XP computer. My internet is set up with a mobile broadband card. I also have a wireless network that allows all 3 computers to share files.
I used ICS to set up distribution of a single internet connection to all 3 computers with the broadband card plugged into one the Vista machines. This system worked fine until I had to unplug the gateway computer, take to another room and put it back together. (I have since brought the host computer back to its original location) I can still share files but can not get the internet to come up on the other two computers.
In order to fix the situation, Iíve already tried disabling ICS and then turning it back on with the sharing tab on the icon of the mobile broadband card. I checked and the other two computers are still set up to "obtain an IP address automatically" What do I need to do to troubleshoot this problem? (Probably something on the host Vista since the receiving PCs were not unplugged.) I should add that I have Norton Internet Security 2009 on all 3 computers. It created problems when I tried to set up the file sharing; however, the computers are still sharing files, so I donít think that is the problem.
 

A:Trouble shooting resetting up internet sharing with ICS

Read other 12 answers
RELEVANCY SCORE 58.8

Hello, my daily work computer, an HP "Special Edition" laptop running on Windows Vista Home Premium has given me problems since the day I took it home from BestBuy about a year and a half ago. I am not a computer guru by any means, i just need this thing to work without absorbing all my free time trying to make it do so... very frustrating to say the least... I have become to HATE Vista as I NEVER have issues using my Mac at home and for my music... With that said, I haven't been able to download any of the Windows Updates. When I try to stop Windows Update in the C Prompt window using "net stop WuAuServ" command, it says it could not be stopped. After reading some forums, I ran across one post that said to run HiJackThis and post the log, so that is what I'm doing. Can somebody tell me if I'm infected or something else obviously wrong? Just trying to troubleshoot and if I'm infected w/ something, I guess I better fix that 1st and processed to try to get this thing fixed second. Again, I'm not very computer savvy, so please bear with me. Here is what my log says after running HiJackThis:Logfile of Trend Micro HijackThis v2.0.2Scan saved at 10:12:35 AM, on 6/11/2009Platform: Windows Vista SP1 (WinNT 6.00.1905)MSIE: Internet Explorer v8.00 (8.00.6001.18702)Boot mode: NormalRunning processes:C:\Windows\system32\taskeng.exeC:\Windows\system32\Dwm.exeC:\Windows\Explorer.EXEC:\Windows\System32\hkcm... Read more

A:Vista Home Premium - Trouble Shooting Help

Hi My name is Extremeboy (or EB for short), and I will be helping you with your log.We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help.If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine. If you have not done so, include a description of your problem, along with any steps you may have performed so far.If you do not make a reply in 5 days, we will need to close your topic.You may want to keep the link to this topic in your favourites. Alternatively, you can click the button at the top bar of this topic and Track this Topic. The topics you are tracking can be found here.Please take note of some guidelines for this fix:Refrain from making any changes to your computer including installing/uninstall programs, deleting files, modifying the registry, and running scanners or tools. If you do not understand any step(s) provided, please do not hesitate to ask before continuing. I would much rather clarify instructions or explain them differently than have something important broken.Even if things appear to be better, it might not mean we... Read more

Read other 5 answers
RELEVANCY SCORE 58.8

Hello!

Ever since I started downloading custom content to my Sims 2 game (no EPs), my game will unexpectedly quit at the most inoppurtune times. It just shuts down and takes me back to my desktop screen. When I check the event manager, I see the following under INFORMATION for the time it crashed:

.NET Runtime Optimization Service (clr_optimization_v2.0.50727_32) - Completed all work. Shutting down.

It also says the following under ERROR:

The description for Event ID ( 0 ) in Source ( ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: 7.

************************************************** ************************************************** *******************
So far I have:

I have the cleanpack installer, and have removed any highlighted items.

I have updated all of my drivers and graphics card.

I have updated .net and the other programs you have to have to run custom content.

I have run disk clean up.

I have run Sims update.

The following is my system info:

------------------
System Information
------------------
Time of this report: 4/15/2007, 06:20:53
Machine name: ROCKSTAR
Operating System: Windows XP Home Edition (5.1, Build 2600) Service Pack 2 (2600.xpsp_sp2_gdr.070227-2254)
Language: English (Regional Setti... Read more

A:Sims 2 problem, need trouble shooting ideas. tia!

sounds like there is an object you may have downloaded that isn't compatible with your Sims 2 game. Like an object that is really for one of the expansions.
Or it could be a corrupt file.
Try removing all your custom content then run the game, if no problems then it's one of your downloads.

To find the download that is causing problems, you have to add the downloads back into the game one at a time until you find what is causing your game to crash. I hope this helps.
 

Read other 3 answers