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Lenovo Solution Center detected a problem with the motherboard on my Yoga 900. No further details.

Q: Lenovo Solution Center detected a problem with the motherboard on my Yoga 900. No further details.

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RELEVANCY SCORE 200
Preferred Solution: Lenovo Solution Center detected a problem with the motherboard on my Yoga 900. No further details.

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RELEVANCY SCORE 99.2

I suspect my W540 hard disk is slowly failing, and I ran the Lenovo Solution Center disk diagnostics to see what they say.  The two SMART tests report a completion status of "Warning", indicating that they found some kind of problem - but I can't figure out how to see what problem they found.  How do I see what the warnings are about?

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RELEVANCY SCORE 89.2

My Lenovo Solution Center ran a scan on my Yoga 2 Pro and said the Physical Memory failed the test.  I mainly use the computer to play an online RPG and have not had any problems with the computer whatsoever, so I can't say what the symptoms of the problem are because, as near as I can tell, here aren't any. The test is just one of the automatic scans that the Lenovo Solition Center runs. After seeing that the quick scan was saying the Physical Memory had failed the Quick Random Pattern Test, I opted to run a comprehensive test to see if that would tell me anything  It came up with the following result: Quick random pattern test - FailedAdvanced integrity test - FailedAddress Test - PassedBit low test - PassedBit high test - PassedWalking ones left test - FailedWalking ones right test - FailedModulo 20 test - PassedMoving inversions 8 bit test - FailedMoving inversions 32 bit test - FailedRandom pattern test - FailedRandom number sequence test - FailedBlock move test - Failed after running the comprehensive test, it gave me a result code of W1D7GR5ZM-EUMBP7 but I have no idea what that means or what I need to do about it, and searching the Lenovo support site for that code didn't turn up anything. I also could not find a way to email or call Lenovo to ask what it meant, so if anyone can tell me either what that means OR how I can find out what it means and what needs to be done, I'd greatly appreiciate it!  

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RELEVANCY SCORE 89.2

Right. So, hello and thanks in advance. I have a ThinkPad Yoga 14, updated and running the latest version of Windows 10 Home 64-bit. First of all, I have to point out that this issue could not be an issue with app incompatibility because all Lenovo apps and programs are working, however LSC seems to be throwing up a strange error message. It has been displaying the same errror message since moment one of upgrading to W10, this issue wasn't present in W8.
Under system, I get a Software Update critical warning and it says:
"Windows Update
You never updated Windows
Status: out of date
Last update: not available
To update your operating system, you must run Windows Update.
[Launch]"
Strangely enough, no amount of clicking on the launch button will actually start wUpdate. And that's it. I've already recieved, downloaded and installed a dozen updates and the message is still there. On another post here in the forum I read that if updates weren't set to download and install automatically I would get that error, but I haven't changed any update settings. Everything is automatic. Instaling, downloading, everything. Any ideas?
 
 
Mod's Edit: System model added to Subject line to improve visibility / clarity



Have a good day.








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A:ThinkPad Yoga 14 - Lenovo Solution Center: showing...

Looks like we're in the same boat. Got any snacks while we wait? 

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RELEVANCY SCORE 78.8

For some time I am trying to install new version of Lenovo Solution Center 3.4.002  or to update from version 3.3.004 under Windows 7 64-bit. But there is no success. When I try to update or install i get error message as following: "This version of the Lenovo Solution Center program can only be installed on select Lenovo computers. This setup can not continue." The same message appears when I try to update it or to do installation the I have downloaded from official Lenovo support web site for my notebook. The notebook I own is new and all parts inside it are the sam as the first day I bought is. THE MODEL IS: V310 - 80SY. OS> Windows 7 Ultimate 64-bit Please help me to find solution and to install new version of Lenovo Solution Center because on the suppor web site it is criticall update. Below is attached printscreen. Thanks in advance.  


























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RELEVANCY SCORE 73.6

i have lenovo solution center 3.3.004 and it automatically was prompting for update to 3.4, when i try to update it shows an error "this version of the lenovo solution center can only be installed on select lenovo computers"

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RELEVANCY SCORE 73.2

I coldn't find this error code in the topics. As it is a critical fail, I'd appreciate some help here. Thanks in advance. 

A:Lenovo G40-70 - The Lenovo Solution Center showed this Critic Alert: Code - "W1JW3GM8E-M3BGQC"

Hi mariorcfilho,
 
Welcome to the Community Forums.
 
The result codes are internal and needs same internal tool from tech support to decode but it would still have description on it if you can share it with the community. You can also include symptoms that promted you to run the hardware test if any.
 
Update us soon as convenient.
 
Regards

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RELEVANCY SCORE 73.2

necesito ayuda sobre el codigo W1HMTTHUH-MW4LXE, quiero saber que es el estado de prueba smart y como puedo arreglarlo, muchas gracias Aqui un copy paste de el error:Prueba de estado SMARTErrorPrueba de lectura dirigidaAprobadoPrueba de búsqueda aleatoriaAprobadoPrueba de búsqueda canalizadaAprobadoAutoprueba breve SMARTErrorAutoprueba de unidad SMARTError

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RELEVANCY SCORE 71.2

Today(9/21/2016), my lenovo solution center scanned and found the following error with PCI Express (WPE001001-HL7D2F)I've attached a screenshot with the error.Thanks in advance.

























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RELEVANCY SCORE 71.2

I have a Lenovo Y50 and i have the Lenovo Solution center installed on it version. 3.3.004 . But evertime i open it it say it has an uppdate and when i download it and its about to install it it says somthing about harsh verifiation. Anyhow seems like i cant uppdate it. I use to have a nice battery bar on the bottom right corner now its ony windows orginal icon. Wounder were my nice one went. It seem like it keep tracking on my battery usage bettwer caus somtimes it let the power bar go lower so it wasent constantly on 100%. Now i get the message that my battery ha been over 70% a long time and its not good for it.  Anyhow whats upp with that Lenovo Solution center and if you can help me with that battery issu i would be even moore happier. / Cheers

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RELEVANCY SCORE 70.8

Hello everyone, I hope I'll be able to find some help here. I'm looking for the M.2 details in both TPY 15 and TPY 460. Especially: 1. Is the M.2 NVMe supported in TPY 15?2. Is the M.2 NVMe supported in TPY 460?3. Can I use Samsung 950 Pro M.2 in TPY 15?4. Can I use Samsung 950 Pro M.2 in TPY 460? I'm also trying to make a final decision between 15 and 460 so I made a list of pros and cons:(+) Yoga 15 pros:- 15,6" screen- possibility to use both 2.5" SSD and M.2 SSD. I'm planning to use Samsung 850 EVO 500GB (data) + Samsung 950 Pro M.2 256GB (system) combo. Does it makes sense? Is it possible? I've seen on the Yoga documentation that Lenovo doesn't recommend using M.2 as the booting drive.- max 16GB of RAM- design, build quality etc..(-) Yoga 15 cons:- Not Skylake- No UHD screen- No DDR4- No pen(+) Yoga 460 pros:- Skylake!- WQHD (2560 x 1440) screen- active pen bay(-) Yoga 460 cons:- I'm not sure if both M.2 SSD and 2,5" SSD can be used. Can it? Is it possible to use Samsung 850 EVO 500GB (data) + Samsung 950 Pro M.2 256GB (system) combo?- only 14"- probably higher price- max 8GB RAM. I've heard 16GB works good too, is that true?- No DDR4. Really? How comes it's Skylake and still LPDDR3? Isn't it a huge performance step back?So... it's not an easy decision. Plus I've never seen either of the models in real. Basically what makes 460 better in my point of view is the Skylake platform and the WQHD screen. What about the build quality? Are these two similar in thi... Read more

A:Lenovo ThinkPad Yoga 15 M.2 details + TPY 15 vs TPY 460

16GB RAM works in the Thinkpad Yoga 460.I have heard accounts that m.2 does work in conjunction with the traditional SATA port as well for the 460.

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RELEVANCY SCORE 70.8

In the not too distant past you could perform Microsoft and Lenovo updates through LSC - that functionality seeems to be gone now from LSC - is that functionality somewhere else now ????

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RELEVANCY SCORE 70.8

Hi, receiving an invite to update, I did and this is my first approach.Having the time to test the program in detail, these are the results on my PC (Z50-70 Intel(R) Core(TM) i7-4510U Processor @ 2.00GHz 8GB diskdrive 1000GB)..- A "quick test" (which quick is not) goes on about 11 hours!- The longer time is for the testing of video card Intel (R) HD Graphics Family (1/2 hour for the memory test and at least 10 hours for the mathematics operations and pipeline texture), while the rest of tests takes only 10 minutes about. Conclusions:in my opinion a quick test should be reasonably "rapid" anyway, whereas the PC is not usable for all the duration of the test! Questions (given that even the help provided https://download.lenovo.com/lenovo/lsc/v3/help/src/html/index.html shows screens different from the real and offers very little):- What is the difference between "Run quick tests" ("Esegui test rapidi" in the IT version) and how provided by clicking on "Run comprehensive tests" and then "Run quick tests" (IT vers.: "Seleziona test" then "Esegui test rapidi")?- What is the difference between "quick tests" and "extensive testing" (IT vers.: "test rapidi" and "test completi")?  the resulting logs are identical!- It says "Hardware scan" but the drivers are also tested?- Between the "memory" tests we can see (on IT version)  "Quelli che camminano a sinistra di prova" and "Quelli che camminano di prova giu... Read more

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RELEVANCY SCORE 70.8

Hi!I recently did a scan on my Lenovo Y510p with Lenovo Solution Center and it found some critical damage and it gave me a code to give them when i contacted them, however i cant seem to find an email to contact them. What do i do?The screenshot is in norwegian. Thanks in advance.


























Skjermbilde.PNG ?78 KB

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RELEVANCY SCORE 70

Friends from Lenovo,I just need to ask you a simple question. I tried to update the Lenovo Solution Center application of my notebook Lenovo ThinkPad X220 (from version 3.3.004 to version 3.4.002), and it appears a message saying the OS is not the right one of the application. Could you please tell me which version of Windows 10 do I need to have installed on my notebook (currently I have the version 1607, build 14393.576) to install the latest version of the Lenovo Solution Center application?Thanks a lot,Cristián PalauSpoiler (Highlight to read)  

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RELEVANCY SCORE 70

When Lenovo Solution Center either automatically starts itself or if I start it, the hardware scan goes out on the internet to get an update, but the update always fails with "hash verification failed".  When I try again to run the tests, it hangs.  Did Lenovo drop support for the G500?

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RELEVANCY SCORE 70

Hi!
I recently did a scan on my Lenovo Y510p with Lenovo Solution Center and it found some critical damage and it gave me a code to give them when i contacted them, however i cant seem to find an email to contact them. What do i do?
The screenshot is in norwegian.
 
Thanks in advance.
 
Mod's Edit: System model added to the front of Subject line to improve visibility / clarity.
 


























Skjermbilde.PNG ?78 KB

A:Y510P - Lenovo Solution center

Hi Kevinnor, 
 
Greetings.
 
You can call in Lenovo Norway instead.
21 95 94 60   For Lenovo & Idea products #2 
Idea/Lenovo Essential:09:00 ? 18:00 Monday ? Friday
 
Likewise, use your serial number here to check if email support option is available for your region and model.
 
Seems that the those detected errors are with the Intel Centrino WLAN card.
You can try to run individual diagnostics to verify if there is an issue and likewise updating the drivers for the wireless card can also help if needed.
 
Hope this help answer your query.
 
Regards

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RELEVANCY SCORE 70

I have a relatively new (3 months) ThinkPad P50. There have been several problems and support's solution is always "we'll send you a box". I now have 2 boxes and another on the way. The problems have all been the kinds of things that should be solved via phone, with or without an on-line support connection, but they want me to send the computer in. The problem is relatively minor. The Solution Center appears to be a poorly engineered piece of software, but I can see that it would be useful -- if it would run. It does not. Following an update this week, I tried it again. Normal run: Hardware scan fails with "One or more operations are taking longer than expected. What would you like to do? Retry|Abort" Abort ends the process. Retry resumes the process and the error message eventually returns.So I located the exe (C:\Program Files\Lenovo\Lenovo Solution Center\LSC.exe) and tried running as Administrator: Hardware scan fails with "One or more operations are taking longer than expected. What would you like to do? Retry|Abort" Abort ends the process. Retry resumes the process and the error message eventually returns.The next step would be to uninstall that application and reinstall it, but I can't find anywhere on the Lenovo site to download it. http://support.lenovo.com/us/en/downloads/ds104501 specifies Windows 7, 8, and 8.1 and I have a reasonable expectation that it would work under Windows 10. But I also have a reasonable expectation that if the file was intended fo... Read more

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RELEVANCY SCORE 70

I purchased a CG20 as a closeout. It looks as if the box was an open box, but it wasn't ever registered and things looked normal when I turned it on. Registration and everything went fine except for one small detail. I have noticed that in the Lenovo Solution Center my product is listed as INV201 and serial number as INVALID.  Should I be worried that I have a product that is not eligible for any warranty service? When I look at the support site it says there is a warranty available on it. But still it bothers me. 

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RELEVANCY SCORE 69.6

Hi , Lenova Solution center failed hardware scan with the error code - W1W1P9NVD-L1W19G Under Video card , Mathematical Operations Test has failed with this error. Can anyone please help? ThanksSathish 

A:Yoga 700 - Lenova Solution Center Error - W1W1P9NVD-L1W19G

Hi mailsathishk, Please update the Intel video card driver to the latest version. The system is most likely using the driver version 10.18. Here's the link : http://support.lenovo.com/us/en/products/Laptops-and-netbooks/IdeaPad-Y-Series-laptops/y700-touch-15...Cheers,





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RELEVANCY SCORE 69.2

Hi, it's couple of weeks that i get an error message regarding "battery too low" to update with lenovo solution center on my thinkpad t430 windows 10. I've always had around 1% battery because i work with the charger always connected (battery dead since jurassic) but ive never had any issues updating with lenovo software..can you help me? thanks

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RELEVANCY SCORE 69.2

I have a very slow computer, G50-30, 8OG0, 1TB HDD with 8GB SSD.It might be a hardware problem.Sometimes the computer says: Waiting for cacheCan anyone explain the results from the Solution Center Internal test: Running a self test on my notebook makes some coded results. Can anyone read the code?.Every time I run the self test it gives a different result:W19BWQEAR-J6GNREW1F8H5AWN-G978W4W1BASG4C6-1XGQC4I do not get a alarm

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RELEVANCY SCORE 69.2

Hello All,I hust uninstall application Lenovo Solution Center from my Lenovo B Series and then I downloaded, from the Lenovo website, the latest version. When I try to re-install the setup tells me that I cannot go because Lenovo Solution Center only works on select Lenovo system. Please help me. My OS is Windows 7 Pro. Thanks Francesca.  

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RELEVANCY SCORE 69.2

I have a thinkpad 500.  I recently upgraded to 8 gbytes Ram, 256 SSD Drive, Windows 7 64 bit.  I have performed system update at lenovo site.  The lenovo solutions center either does not start or starts, but displays in multiple, overlapping images.  It worked fine under the 32 bit version of Windows 7 I was using.  I did install the 64 bit version.  Any suggestions about how to fix.  Computer is out of the box with respect to components except for the RAM and the new harddrive.

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RELEVANCY SCORE 69.2

I'm attempting to download, install, then run the LSC application on a computer running Windows 7 64bit. After downloading I attempt to run the installer and I receive the message "The operating system is not adequate for running Lenovo Solution Center." This tells me that I'm getting the 32bit version, not the 64bit version. The page gives me two download options, I've tried several times to get the 64bit version with to no avail. Looking at the links, I see that both the 32bit and 64bit versions are the exact same URL.  This is why I think I'm getting the 32bit version every time I attempt to download from their site.  The URL for the Solution Center download page is: https://pcsupport.lenovo.com/us/en/lenovodiagnosticsolutions/tools/lscoverview Are there any staff monitoring these pages that can let me know if you can look into this issue for me? Also, is there a general download repository that I can check out that anyone knows about?

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RELEVANCY SCORE 69.2

Good afternoon every oneyesterday  by using lenovo solution center the hardware scan couldn't pass very well i get failed at iRQ in motherboard section with error code IQR ERROR by Lenovo Solution Center Result code WMB01R010-RL7YJEand i tried to search in google but no one had the same problemplease if there is any solution to this help me on itthanxxx and best regards










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A:Z51-70 Laptop IQR ERROR by Lenovo Solution Center ...

Hi Ghyathoo,  
 
 
Welcome to the Community Forums.
 
To decode for Result code WMB01R010-RL7YJE , since this is an internal code best that you call in lenovo tech support for the recommendation and interpretation.
 
Would you experience any problems like freeze up or BSOD?
Are you using virtualization?
 
Can you try to check if virtualization is enable in the BIOS , 
To access the BIOS , turn off and use the One key botton or Novo key (item2 page 82) to power on . 
Novo menu would offer BIOS set up , check on the Configuration/ Advance tab  to disable. 
Similar discussion here .
 
Re run individual diagnostics online and if needed , to update LSC .  
 
Running alternate diagnostics like belarc and speccy can also help if there is a synonymous error then have it reported immediately for recommended fix. 
 
Update us how things go. 
 
Regards

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RELEVANCY SCORE 69.2

Hi, I just updated my Lenovo solution center to the latest version (3.3.02), but I could not find the install latest drivers/utilities sections as the old solution center. Can anyone tell me where to update the drivers and stuff in the new solution center? thanks

A:Lenovo solution center 3.3 where to install latest...

LSC version 2.8.007 will update to 3.3.002.LSC version 3.2.004 will update to 3.3.002. 3.3.002 is Hardware scan only and shows warranty info and other items.This version will not launch under companion at this time.Lenovo is upgrading all users of both versions to the 3.3.002 version. Previously the 3.xx.xx version was win10 only.==If you had 2.8.007 installed, LSC did not do updates!. It launched System Update. Go to your support page and download System Update, if it is not installed.  System Update is probably installed on your system, but you have no entry on the start menu. SU is found here: c\programfiles(x86)\Lenovo\systemupdate\TVsu.exe .==For win 10 users, you can also run the SU offering via Companion. 3.3.002 will not launch under Companion 3.44.0.0 (at this time. covered in another post in the apps section).  3.2.004 will launch.

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RELEVANCY SCORE 69.2

My T460 is:
Product 20FNCTO1WWSerial: PC******BIOS: R06ET56W (1.30 )
 
When  I run Lenovo Solution Center 3.6.00, it starts a hardware scan, but the first test, memory random pattern Test, gets 1% complete and hangs. I have to cancel all tests.
Does anyone know how to fix this. I do not think I have a hardware issue. 
 
Can anyone help with getiing this diagnostic package to run properly?
 
PaulF1 
 
Moderator note: serial number removed to prevent abuse.
 
 
 
 
 

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RELEVANCY SCORE 69.2

Hi, I have a T420 running Windows 10 with LSC 3.2.002 injstalled. The Solution center does not show the system tab and hence I cannot do anything with it. Any suggestions? 

A:T420 Lenovo Solution Center 3.2.002 Not showing Sy...

Did you ever find a solution to this?   Not a good sign that they're ignoring your question.

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RELEVANCY SCORE 69.2

Title changed to match content - richk
 
Sorry, new to the forum and oddly I can't seem to figure out how to create a new thread so I thought I would try here...
 
I have Thinkpad T430 running Windows 7. Just upgraded to Lenovo Solution Center 3.3.002. When running a hardware scan it held up on the IRQ Test (43% total completion). Any thoughts on how to resolve this?  Thanks.

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RELEVANCY SCORE 69.2

Hello All,I just uninstall application Lenovo Solution Center from my Lenovo B Series and then I downloaded, from the Lenovo website, the latest 64 bit version. When I try to re-install, the setup tells me that cannot go because Lenovo Solution Center only works on selected Lenovo system. My notebook is a Lenovo System. Please help me. My OS is Windows 7 Pro 64-bit. Thanks Francesca.  

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RELEVANCY SCORE 69.2

Hello everyone, today there was an update for Lenovo Solution Center V.3.3.002 and I performed the update and when it was done I got an error message that reads ''LSC is unable to run because a required file is missing. Your installation may have been corrupted. Please reinstall the application and try again'' I uninstalled it and downloaded the update again and it still showed the same error. I ran maintenece and cleared cookies and cleared registries as I always do when performing maintenence on my pc. I would really appreciate the help and Thank you In advanced. here is my computer info. Lenovo ThinkCentre M73 10B6001SUS Desktop ComputerOS name: Microsoft Windows 10 ProVersion: 1511 ( OS build 10586.318)x64 based pcLenovo mt 10b6Intel(R) core (tm) i5-a4590 cpu @ 3.30GHZ 3301 mhz 4core(s) a4 Logical pro...Bios version/date Lenovo FCKT70AUS, 4/23/2015  

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RELEVANCY SCORE 69.2

The Lenovo Solution Center diagnostic software is reporting PCI Express hardware error WPE001001-WL7X2I. The Thinkpad X1 yoga seems to be working otherwise. Has anyone else experienced this problem? Does it require repair or replacement? Thanks for any advice. 










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A:Lenovo Solution Center (app) reports PCI Express h...

If the error comes up when doing hardware test then you should not worry it happens for me to on a x1 Carbon 3rd gen idk why but for odd reason it just gives Failed on PCI-e part what so ever if you run the test 2nd time or 3rd it should give a green pass icon.

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RELEVANCY SCORE 69.2

The "PCI/PCI-e Test" part of the scheduled automated test reports an error every time Lenovo Solution Center runs, since I purched the machine six months ago.  Otherwise, I see no specific error information through this tool.  How do I investigate this problem?  Unsure if this is related but the video driver seems to crash from time to time.  The machine is otherwise reliable.

























2016-11-07_17-23-08 Lenovo Solution Center error.jpg ?195 KB

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RELEVANCY SCORE 69.2

Hi - my laptop is about 6 months old but has been slow to boot since I purchased it. Lenovo suggested that I download the solution center to do a hardware scan but the program will not install. The link that support have provided takes to downloads for 7 & 8.1 NOT Windows 10. Can anyone guide me to where I can find the right software as I am going round in circles o the lenovo website grrrr !!! :-)   

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RELEVANCY SCORE 69.2

Whenever I start Lenovo Solution Center, it prompts me to update to 3.4.002. When I've tried to do it, it downloads to like 70%, and then gives an error window that says "Hash Verification Failed." I've tried restarting the computer, and it still doesn't work. What's going on?

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RELEVANCY SCORE 69.2

I bought my lenovo flex 3 1580 recently and while i was updating i encountered an error with lenovo solution center. It says that the update is ony for specific lenovo computers, not mine. However, the program continuesly suggests me to update it. Should i download the new version from lenovos site or should i leave it like that? Is it even worth updating it?

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