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Terrible Thinkpad Support Premium Prices for Sub-Standard Support. Business users avoid now.

Q: Terrible Thinkpad Support Premium Prices for Sub-Standard Support. Business users avoid now.

I have just sent a thinkpad back for repair for the first time in over 20 years of owning Thinkpad. I have had 8 thinkpad series laptops in my time as well as a few desktops and now lenovo phones. I am absolutely horrified with the diabolical Thinkpad support. This is meant to be business level support. I feel like I am phoning up Curry's. Laptop sent back with hard disk in it and I am being told now that it "turned up without a hard disk in it". Now undercurrent of me lying. Original problem had not been assessed and I still don't have my laptop back after 3 weeks. Customer service agents just tell you anything they want to get you off the phone. I suppose all things come to an end but my loyalty to the Thinkpad brand is probably over now. I am sure I am not the first. Has anyone else come across this?

RELEVANCY SCORE 200
Preferred Solution: Terrible Thinkpad Support Premium Prices for Sub-Standard Support. Business users avoid now.

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link http://downloadreimage.com/download.php. (This link will automatically start a download of Reimage that you can save to your computer.)

A: Terrible Thinkpad Support Premium Prices for Sub-Standard Support. Business users avoid now.

Oh, yes. I'm going through something similar over the last few weeks. Here is my thread on it.Been updating it every week. All I ever get is blown off no matter who I talk to. Good luck getting your situation resolved. I'm guessing it was sent to their depot in Tennessee?

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RELEVANCY SCORE 87.6

i bought a lenovo thinkpad edge which is missing the model sticker from the bottom left of screen
 
all i need is a link to the most recent windows 7 drivers including bios update
 
and i would like to know a list of processors i could upgrade to current cpu is i3 m370 @2.40ghz
 
 
this website does not recognise serial number or product so i will post all th details i can below .... please help !!
 
 
 
LENOVO THINKPAD EDGE
 
STICKER ON BOTTOM ......
 
TYPE 0319 - 2AG
S/N LR - xxxxx     11/10
PRODUCT ID: 03192AG
 
Mod edit: S/N removed

A:Unknown thinkpad bios support and processor upgrade support needed

Welcome to the forum!
 
Your model is a ThinkPad Edge 15
 
ThinkPad Edge 15 0319-2AG
i3-370M(2.4GHz), 4GB RAM, 500GB 5400rpm HD, 15.6in 1366x768 LCD, Intel HD Graphics, CDRW/DVDRW, 802.11bgn wireless, 1Gb Ethernet, UltraNav, Camera, 6c Li-Ion, Win7 Pro 64
 
You can get the drivers from the EOL page: https://download.lenovo.com/eol/index.html 

 
Since you have an Intel model, you can upgrade to any of these CPU's:
 

Intel Core i3 370M, 2x 2,26 GHz, 3MB Cache
Intel Core i5 450M, 2x 2,40 GHz, 3MB Cache
Intel Core i5 460M, 2x 2,40 GHz, 3MB Cache
Intel Core i5 480M, 2x 2,66 Ghz, 3MB Cache

-

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RELEVANCY SCORE 82.8

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RELEVANCY SCORE 80

So I have had issues with multiple wifi cards and Win 7 32 bit. The only ones I've gotten to work are laptop wifi cards, and have had some show stopping issues with certain Dell wifi chipsets. I know that a large number of wifi manufacturers use ralink chipsets which have many known issues with Win 7. I've had an old Linksys USB 54G that has worked up to Vista, then started giving me problems starting with Vista. They eventually sorted out the driver issues, but it's a big no go with Win 7, period.

I'm in the market for a new card, but I'm very reluctant to purchase anything until I have this answered. A good solid wifi PCI card (or USB, but PCI preferred) that has ROCK SOLID driver support in Win 7. Is there an HCL for Win 7 somewhere that I'm missing? I'm not seeing any wifi cards with the Win 7 logo just yet.

A:Terrible wifi support

Yeah, not seeing the HCL anywhere:

http://www.microsoft.com/whdc/hcl/default.mspx

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RELEVANCY SCORE 78.8

I cannot get over how badly W10 handles my networked drives. I suspect there are many folks, including businesses, running with networks, these days. W10 seems to have a problem. It certainly can't handle mine. And it is pretty straight-forward, just consisting of 3 D-Link storage enclosures. (DL-323 & Dl-325)

Every time I start my computers, or they awake from sleep, the computer takes forever to connect to the network drives. To make it worse, it pops up a message each and every time, as if I didn't know it was going to take 3 to 5 minutes for the system to get completely connected. And that is with the network connected with Ethernet!

Even worse, if the computer goes to sleep with a file open in nearly any application the system loses track of where it is, and leaves the file marked as open on the network drive. That means on most applications that I lose any changes I made and can't even open the files again except by powering down the network to clear any activity flags.

But it gets even worse. I run an old copy (2009) of Microsoft Streets and Trips occasionally. If the computer goes to sleep with one of the maps I have created open, when I come back the map is completely deleted from my drives. I am getting really friendly with backup restorations. But I still lose any data changes made the day it disappears.

My only defense is to stop eating lunch and dinner or to stop my computers from sleeping. That stinks!

(see File Explorer has become a real ... Read more

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RELEVANCY SCORE 78

I got my new X390 a little over a month ago. I first noticed an issue with the display detailed here: https://www.reddit.com/r/thinkpad/comments/c33uph/odd_display_issue_on_x390/ I opened a support ticket with Lenovo and showed them the photos I took. They dispatched a repair tech with a new display panel and system board. I logged into the WWTS site to check when the repair appointment was scheduled. I rescheduled to a more convenient day. I took that day off work to wait for the repair tech. At about 11am after not hearing anything I logged back into the WWTS site to see that the parts were back ordered and no one was coming. No correspondence to me. Wasted day. Neat. Finally a few days later I get an automated email telling me who the tech is that's coming out that day. Got the email after I was already at work. He called and asked if I was available that morning to do the repair. I had to reschedule for a day I could take off. When that day came a different tech was dispatched. He shows up, I show him the display issue and he gets to work replacing the LCD. After the display is replaced I check and it has the same exact issue.He then starts on replacing the system board. He gets it reassembled and runs into an issue setting the model. Calls his support. Takes another almost two hours before it boots up without error. He has me log in and in addition to the display still being messed up I immediately notice the trackpoint right mouse button is brok... Read more

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RELEVANCY SCORE 76.4

Hi!So I recived my Thinkpad x1 yoga 3:rd gen on the 18th of july and have been trying to return this machine since the 22second of july and I have yet to get even a RMA. I have now sent about 6 emails to the support through lenovo and have recently even contacted Digital River support directly and still now response what so ever. The problem is that I have payed for this machine, and these are not cheap machines as you all know, and I find it extremly frustrating that even though i have done nothing wrong since i am still within the 14 days of getting the product, i still get no help in returning my machine and get my money back. I live in the EU and if I dont get my money back and get a RMA so that I can send this machine back to lenovo, then that means that lenovo or digital river are breaking the law. So my tip to everyone is that you througly document when you get your product and carefully document when you send your emails so that you can prove that you are eligable to a return/refund and that you dont get scammed. Very wierd behaviour from such a big and well known company, espacially on machines that cost over 2k dollars... For those that wonder the reason i want to return this machine is that it heats up so fast when plugged in and there is some coil whine on it aswell as the fact that it does not cut it for the tasks i had in mind. The last reason is obviously my fault since i did not do enough research but the heat and the performance due t... Read more

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RELEVANCY SCORE 74.8

Hi everyone

Is Vista Business 32 bit support 4 GB RAM ?


Thanks

A:Vista Business 32 bit support 4 GB RAM ?

Hi 32 bit system address up to 4gb 2^32 however I guess you are wondering why you only show 3+ something Ram. From my notes:-

32 bit operating systems support a physical address range of up to 4gb, however this range is sub divided to manage both the computers PCI address range (also known as MMIO, or referred to as the kernel) and Ram.The PCI address range is used to manage much of the computer's components including the BIOS,IO cards,networking, PCI hubs, bus bridges, PCI-Express, and todays high performance video cards (including their memory).Typically this amts to .6 to 1.2 gb for the PCI address range.

On boot up the Bios allocates PCI addresses down from 4GB to manage the computers components, then the bios allocates physical user Ram from address 0 up to the bottom of the PCI address range or up to the amount of the installed physical Ram whichever is less. The upper limit on available physical Ram is usually between 3GB and 3.4GB.

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RELEVANCY SCORE 74.8

Right,  So when last home in the US I bought a brand new Lenovo C930 (the 2018 version with an i7, 1TB ssd and the standard 1080p screen). I purchased the lenovo specifically because of reliability and durabilitiy issues I had been having with a similar Acer. However upon moving to Southeast Asia, where I will be working for the foreseable future, I noticed several severe problems.  The sakers rattle. Badly. On mid to high volume the built in speakers are not usable unless I press down on the front of the laptop. Um. Not acceptible.The thing crashes when touched. It is so sensative. I got a crazy stuck pixili screen when I tried to flip the display around the first time. If I bump the table its on (even setting down a mouse to hard) the thing crashes. If I pick it up, it crashes. If I set it down it crashes. Basically useless as a laptop or mobile device. It just crashs and crashes and crashes and has to be hard reset over and over and over.I contacted Lenovo and of course their once standard international warranty is now no longer standard. Half the reason I purchased the **bleep** thing is because of Lenovo's reptuation for global tech support and warranty support. Apparntly that died in 2018. So now I have a nearly $2,000 laptop that cannot be used as intended, and the tech support guy was less than helpful. Like literally he was just like well you would have to come back to the states to have it fixed. That's not an option for atleast the next 12 ... Read more

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RELEVANCY SCORE 74

Just to say a warm thanks to all those people I have worked with in the past to try and help people with problems (Bomb, OBP, Slurpee, Firetyr spring to mind).
I had a a run in with a moderator on another forum in Tech Support Guy, called JohnWill. In trying to help a friend who is new to this forum I got bad attitude from this person.
I like a lot of you have put a lot of hard work in trying to support people.
I do not expect to be treated like that, so I am going to spend my time elsewhere.
So good luck to all of you.
Les Worrall
 

A:Leaving Business Application support.

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RELEVANCY SCORE 74

I am looking for a new source for tech support for my small business. Looking for a provider where I can actually talk with the person who is remotely accessing my systems as they are working on or at least from time to time during the process. The chat function only method just does not work for me. Thought someone here might have some suggestions.
 

A:On Going Small Business Tech Support

we would not be able to recommend third party companies on the forum

you would need to contact local companies or even global companies and see what their offer contains and price
Support will vary considerably depending on the level of service you require
think about the response time you require , any guaranteed fix times , backup and disaster support, and if you also require software support , and that the organisation has the skills to be able to provide the correct level of support for both your hardware and software

what happens if the building burns down or all the equipment is flooded - ie disaster recovery - would the business be able to survive and continue to operate
what happens if you lose your data , do you have offsite backups and how long would it take to get you back to work

quite a few things to consider before engaging with a service provider
 

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RELEVANCY SCORE 74

We provide a dedicated support to Comcast Xfinity business. Connect with Cgimart.us to get the advantage of our services for Comcast Xfinity Business support clicks on this link: https://cgimart.us/comcast-xfinity-business-support-phone-number/ or Contact us on: +1-888-502-0552.
 

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RELEVANCY SCORE 74

I have Lenovo Y50 UHD with additional warranty for 2 years including accidental damage protection. Recently that warranty has lapsed, within couple of weeks a forced windows update broke the OS completely.Windows is on preparing autotmatic repair loop forever. I tried reaching lenovo customer service - first thing obviously they ask for is serial number and as soon as they find that the warranty has lapsed they don't even spare a minute in trying to help.  Unlike laptops from other vendors it seems, there is no tool to prepare a recovery disk myself by downloading it from online. It seems only option is to order a recovery drive from Lenovo and keep hoping that they will send an appropriate one and that it goes well.  

A:Lenovo seems to have set a standard for worst customer support

Sorry to hear you are having issues.  As to downloading a recovery online Lenovo does offer that.  Maybe you just didnt see it?  See below.
 
https://pcsupport.lenovo.com/us/en/solutions/HT035659

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RELEVANCY SCORE 74

Hi Guys I look at this forum often in the background and i have had a question of my own.

I'm going to set up a server for a friend, mainly file storeage. I was hoping to put WS2008R2 Std, but WS2008 std will do if i can't get R2 in time.

I have seen other post about compatiblity between XP desktops and the server and my question is a little more in depth.

I want to set up a domain on the server, dhcp, and file security levels for some of the folders. I think thats about it, nothing fancy, AD maybe. Sort of winging it as I go.

Is this going to be compatible?

Thanks

Ritzo

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RELEVANCY SCORE 73.2

Queation:  We have a need to have 24/7 Help Desk support for some opf our clients.  Does HP Business have any reseller programs similair to their Smart Friend Program where we could have a stateside HP Tech Support representative available to help our cleints? We are considering Continuum IT Support to help us assist with our after hours IT Support. Any suggestions or inputs would be greatly appreicated . Thank  you.    




Dave WillisSelect Tech MDIT Support -Medical & Dental & SMB www.selecttecchmd.com

A:HP Business Support - Help Desk Option for IT Companies vs C...

Hello, Thank you for posting in the HP Support forum. Welcome! Depending on your specific business needs for support, I guess you need to contact HP sales team (www.hp.com) or better Hewlett Packard Enterprise (HPE) Sales team with your request since you cannot get this kind of information here in a public forum. https://www.hpe.com/us/en/home.html

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RELEVANCY SCORE 73.2

Just as 4K displays were becoming more affordable and widespread, it seems as though industry standards groups are preparing to up the stakes again. Apple's 5K iMac still isn't a high enough resolution for the Video Electronics Standards Association (VESA),...

Read more
 

A:VESA readies DisplayPort 1.4a standard with support for 8K displays

it is likely that we will see 8K TVs become more readily available before 8K computers do.Click to expand...

It is likely the only reason to have an 8K computer would be to use an 8K TV as the display.
 

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RELEVANCY SCORE 72.8

Does the Thinkpad P51s support the Thinkpad Thunderbolt 3 Dock? I have the Thinkpad P51s with stock Windows 10 Pro and updated to latest drivers and Windows version and installed the latest Thinkpad Thunderbolt 3 Dock drivers. Attaching the Thunderbolt 3 Dock to the P51s as described in documentation, it charges the notebook, however, noting attached to the dock is recognized. I've tested with attaching USB flash drives, headphones, Ethernet, HDMI, and DP, but nothing is recognized nor are any warnings/errors displayed in Windows. While the Thinkpad Thunderbolt 3 Dock is listed as being compatible with the P51s and T570, the notebook order page does not list the Thunderbolt 3 Dock in any of the accessories lists. Lenovo Sales also confirmed that the Thunderbolt 3 Dock is fully compatible with the P51s.  However, I needed to purchase the Thunderbolt 3 Dock separately from the notebook order. What's going on? Has anybody successfully used the P51s or the T570 with the Thinkpad Thunderbolt 3 Dock? Or is this something I need to wait for full support via a future BIOS/driver update? Or perhaps my Thunderbolt 3 Dock is defective? Thanks,Boris 

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RELEVANCY SCORE 72.4

We have a small business server with 4 x p.c's on the LAN with 1 x p.c at home connected by Logmein to one of the P.C's.

The Server is 98% full on the C drive with nothing on the D drive - It must be set up incorrectly?

The Server and P.C's have Logmein Installed for remote access.

We are looking for a cost effective support service as we also have a wish list of standard things we want to do with the system.

Any Ideas?
 

A:Support Required for Small Business Server - Surrey

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RELEVANCY SCORE 71.2

does anyone know if there is any official windows 7 support for the asus a8n-sli premium motherboard?

i have looked on the asus support website and it doesn't list windows 7 as one of the available operating systems do download drivers for.

A:support for asus a8n-sli premium?

Welcome to seven foruma Matt26: As of now you can use the Vista drivers in compatibility mode Compatibility Mode It's a Nforce 4 board, Which Nvidia hasn't provided windows seven drivers for yet and may not ever Fabe

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RELEVANCY SCORE 71.2

I need help with who to contact with a premium customer support issue. 
I purchased a top of the line XPS 15-9560 with 32GB RAM and 1TB SSD. I also paid for 4 years of Premium Support. (Total bill was over $3400)  However, from day-one the unit had a screen flicker issue. I tried to resolve it myself for a few weeks, and eventually contacted Dell Support. 
After replacing the screen and motherboard, the problem persisted. So I called and requested a replacement unit. They agreed to replace my computer. I told them to send it to a pick-up center, since I'm not at home during the day. Instead, they sent it to my home, but left off the apartment number. When I asked them about this, they told me to call Fedex and change the delivery instructions. So, I called Fedex, only to be informed that only Dell is allowed to change the delivery instructions. So I called Dell Premium Support contact (in another country, with a VERY difficult to understand English accent), only to be scolded by them for NOT BEING AT HOME ALL DAY!!! Then, they told me again that it was my responsibility to call Fedex and provide new delivery instructions. I explained that this was impossible, because the Dell Fedex account doesn't allow the recipient to change those details. The person assured me that they would change the details for me. However, they did not. Now its been 3 weeks and my screen problem has all but rendered my computer useless. When I contacted Premium Support again, I ... Read more

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RELEVANCY SCORE 71.2

Hi,

If I buy a XPS 15 with Premium support, which comes with Windows 10 pre-installed, remove Windows 10 to install Ubuntu and then require support, will I have a problem because I removed the default OS?
Kind regards,

Paulo Matos

A:OS Policy and Premium Support

For hardware, no - for the OS, Dell will support only the factory installed OS.

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RELEVANCY SCORE 71.2

So I have a good question for ya.
We are deploying Win7 with App Locker, Bit Locker and a ful range of security. Also Domain Users will not be in Local Admins. Thus when users call in to support and we have to walk them through the process, they will not have rights to access most management consoles.They will not have rigts toMy Computer > Properties> Manage. They will get You do Not Have Permissions to do this.
No checking Wireless settings, starting a Defrag, or most troubleshooting tools.

SOo......... Does any body have any ideas or best pratices. I'm for a local account with a secure PWD that resets. A tool that can elevate users for a session. I'm most worried about users calling in that cant get on the internet so we cant remote in.

Help A Brother Out Here

How Sweet It Is

Thanks in Advance

Dave C

A:How to support locked down users

Well, when users aren't admins, they then need to be supported by users who have the necessary rights and permissions to carry out that support. It might make sense to create a domain group that contains the support folks, and use group policy restricted groups to add that group to the local administrators group on the local machines. That way, any remote assistance sessions with a help desk or field technician will allow that technician to use their credentials to do the administrative tasks necessary. If your users don't have internet access, then they can use the troubleshooters in the control panel or from the Action Center to try and fix it - no admin perms necessary. This particular edge scenario should not be a problem in Windows 7.

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RELEVANCY SCORE 71.2

How many users do you think a Brighthouse 8mb (cablemodem) data line to a Linksys WRT54g would be able to support MAX at a useable speed?

Also how do you determine this are there any good links on how to determine the nratio of users to access points?
 

A:How many wireless users would this support?

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RELEVANCY SCORE 69.6

Hey TSGERS,
This thread has been mainly created for kaspersky products users.
How do you find the technical support?
I find it really bad. I sent them a mail regarding kaspersky slowing down the internet connection, they sent me a reply with a solution which didn't work, so I sent them back a message saying the solution didn't work and to provide an alternative, I haven't received a message again, its been a month almost!
I used the kaspersky forum & I find the members especially the senior members and moderators extremely rude.
I remember sending a Personal Message to a moderator, I sent the PM with my caps lock on, he replied back saying he wasn't BLIND and wasn't stupid to read message in caps. Now that seemed unprofessional
 

A:Kaspersky users and their views about techinical support

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RELEVANCY SCORE 69.6

IdeaPad 320 screen went black.  Perhaps a backlight issue.  Sent device in to have it serviced.  After a month of no email communication from Lenovo Support Depot (only from my continual attempts to contact Lenovo) I am told that perhaps the damage occured during shipment.  Lenovo is unwilling to provide picture proof of the water damage.  Instead, they asked me for a picture of the device before I sent it in!  This is beyond ridiculous!  Who else is having issues with lack of communication from Lenovo's repair depot?  Who else is being told that their warranty is void due to liquid spill corrosion?  Is it just me?  

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RELEVANCY SCORE 68.8

After a great deal of investigating online (that's how I found this sweet website!) I was able to confirm that Windows 7 Home Premium does not have advanced language supports.

That being said, it is still possible to display foreign languages on your computer, you just have to know how to activate them. My issue started when I could not view the text for my international music. After some fidgeting, I found a solution. This is a guide that you will not find simply by searching on Microsoft's websites, as most of their tech Support is specialized for 7 Ultimate and Enterprise.

1. Click on your "Start" icon and and type "Region and Languages" into the search bar
2. After clicking, look for the "Keyboard and Languages" tab and click
3. Click on the "Change Keyboards" button
4. Under the "General" tab, look below to the box entitled "Installed Services"
5. It will have your primary language listed, in my case English
6. To the right of the "Installed Services" box, click the "Add" button
7. Scroll through the list and open the drop box, and then click on "Keyboard"
8. Select the language you desire, in my case "Japanese" and "Russian"
9. Then click "Ok" to add it, then "Ok" to close the "Keyboard and Languages" and the "Region and Languages" boxes
10. Open up your media player, and you should be able to see the text pro... Read more

A:Foreign Language Support in Windows 7 Home Premium

With windows 7 you can go on windows update, optional updates, and choose which language you wish to download. I believe this will only SHOW the characters. Not to sure if it'll type it.
 

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RELEVANCY SCORE 68.8

This desktop from Lenovo has been the best computer I have ever own by far. Not a single problem until last night when suddenly my blue tooth suddenly disappeared after a re-boot. Just recently got a pair of blue tooth head phones and was really disappointed. No problem, I got the "premium" Lenovo support package with a 855 number to take of things. Was told my "premium" support did not cover this because it was a software problem ... ah what? But hey, for $20 more a month we'll take care of your problem. Say what? I was furious and was not about to fork over another $200.  If that didn't make me mad enough the monitone customer support person was speaking from an obviously pre-scripted answers and responses to my fury. Then gave me as fake a pleasant good bye as I've ever heard after I refused multiple times her attempts to upsell me in different ways. One time fix for $99, yearly for 199$ or 20/month for 10 months. I was furious. Now I was determined to fix this thing myself. Suddenly I remembered a blue tooth dongle left over from the computer this one replaced. Put it in, all works fine and didn't spend a dime. Hope this helps someone else who thought like I did that "premium service" meant just that and not what I got.

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RELEVANCY SCORE 68.8

I see by the Microsoft website that they have removed support for Home Premium and other versions without service packs. This has pole-axed a couple of client workstations on my remote working network from receiving updates. Have tried installing the service packs manually but just get a "missing element" message. I cannot now get Windows Update to work. Any help appreciated.
 

A:Vista Home Premium and without service pack support

Try running the System Update Readiness tool before the sp install

http://support.microsoft.com/kb/947821
 

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RELEVANCY SCORE 68.8

According to a table at Wikipedia http://en.wikipedia.org/wiki/Windows_7_editions it says that the maximum supported CPU Core's for Windows 7 Home Premium Edition is 1. Does this mean the OS itself will not support a dual core in its own operation, or does it mean that it will nullify any Dual Core support on the system thus rendering a Dual Core useless?It seems that only supporting a single core is rather stupid considering I bought my computer 3 years ago, I don't see why they would even release an OS that doesn't support hardware 3 years old, especially considering there are now QUAD-Core machines.

A:Will Home Premium support a Pentium D Dual Core?

Replying to my own thread:

Upon further reading the chart states "Number of Physical CPU's" and not "Number of Cores" so any version of Windows will run even a Quad-Core as long as they are on ONE single chip.

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RELEVANCY SCORE 68.8

Hi and thanks for reading.

I've been using Kaspersky a long while and they've sometimes been kind of laggard responding to problems, but suddenly I'm finding them astonishingly bad -- condescending, incompetent, inattentive, and glacially, glacially slow, even though they know my entire system has been waiting on them for two weeks now.

I like Kaspersky as a program but this is making me feel like switching.

(I also use Malwarebytes and the story is totally different. Problems taken care of instantly and courteously. And fewer of them.)

My question to the cognoscenti on this fine forum is simply this: are there any pay-antivirus programs where I will get real support for my money?

"Real support" means real people getting back to me within 24 hours rather than a week (without having to be pestered), reading my problems carefully, knowing just what to do, and not making me feel like I'm a burden or incompetent for asking.

Obviously the program has to work too! But I do little online that really exposes me to huge risks, and I'm realising this one factor outweighs many others for me at this point. If there is a program that stands out strongly in customer service, I really want to know about it.

Many thanks!
 

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RELEVANCY SCORE 68.4

So, long story short, my computer is in on repair and they came and took it 10 days ago. Its been on repair before so im familiar with the process, however this time, the process have been different and it have made me worry. Last time i had it on repair i was given a number to track the repair process of my computer, this time they have not said a word since they came and took it..Making me worry if it have even arrived at the repair shop. I of course want to contact lenovo support about the matter to make sure everything is as its supposed to, and my computer isnt missing. However, for some reason the recive a call and the chat to a support agent online are missing, and in the email option the email wont send. So im unable to even contact them. Just wondering if there is any other way? or if others had their computers on repair without hearing a word from lenovo untill the computer arrived at your door again 14 weekdays later?

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RELEVANCY SCORE 68.4

I've got a ThinkPad 460s that doesn't have have the option to select TPM 1.2 in the BIOS. We're planning on updating to TPM 2.0 and EUFI when we roll out Win10, which is in testing currently, but we need to use TPM 1.2 to support BitLocker on Win7 for now. We have other 460s that have the option to choose from Discreete TPM 1.2 or Intel PTT with TPM 2.0 but this one machine is missing the 1.2 option. How can we change this? Thanks, -Steve

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RELEVANCY SCORE 68.4

Hi all, I have a ThinkPad S3 Yoga 14 (specific model number 20DNA00R00). Very happy with it, especially since I put an SSD in. Anyway, my kids are now interesting in using with and got talking about using the touchscreen with a style / pen (i.e. ThinkPad Pen Pro) I found this article https://support.lenovo.com/us/en/solutions/acc100178 It says, for the "ThinkPad S3 Yoga 14 (Type 20DN)"  that "Only supported models that are shipped with a notification flyer, stating that ?This system supports Active Pen.?" will work. I really cant recall if my system had the flyer. Does anyone know if there could be more detail anywhere? Its link finding a needle in a haystack.  Any info greatly appreciated. Thanks, Steve 

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RELEVANCY SCORE 68.4

Hello all, I am considering an upgrade on my T510 Thinkpad, but recently I am bit dissapointed, because I cannot find a Thinkpad who supports the newer M2 drives which are round 80mm long. I find the majority of the Thinkpads are supporting the ~40mm M2 SSDs. Is there a Thinkpad with M2, who can support the longer type of these drives? The targets are - T440, T540, T450, T550 and T460... Thank you for your time.





ThinkPad-ed [T510]

A:Which one of the Thinkpad T series support this particular SSD

HiSpecify, please, what'd you like to perform exactly? Which system on?

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RELEVANCY SCORE 68.4

I have laptop ThinkPad x250 - Type 20CM003FRT (i7-5600U/ factory RAM - 8 GB). I've read:The notebok specification says that it is posible to install 16 GB module RAM to the laptop with the configuration as I have. Spoiler (Highlight to read)QuoteChipset MemoryIntel SoC (System on Chip) platform8GB max (i5-4300U processor) or 16GB max (other processors above) /1600MHz DDR3L, one 204-pin SO-DIMM socketQuoteChipset MemoryIntel SoC (System on Chip) platform8GB max (i5-4300U processor) or 16GB max (other processors above) /1600MHz DDR3L, one 204-pin SO-DIMM socketThe official BIOS changelog says that such volume of RAM is supported from BIOS version 1.12 (UEFI 1.12/ECP1.11). I have BIOS 1.39 (UEFI 1.39/ECP 1.16)The Crucial's official site also says that you can upgrade your laptop and offers the particular model Crucial 16GB DDR3L-1600 SODIMM (CT204864BF160B);Moreover, I've read a lot of messages here and on thinkpads.com. Many people have written that they have successfully installed 16 GB RAM to their laptops. Based on the above I've bought Crucial 16GB DDR3L-1600 SODIMM (CT204864BF160B). However, when I've installed the module to the laptop it didn't start. After pressing power ON button it flashes keyboard backlight for a moment and mortal silence comes after. If I return its factory RAM (Hynix 8GB HMT41GS6BFR8A-PB) - it works fine. Which way should I dig?

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RELEVANCY SCORE 68.4

Dear Gents As I have very bad experience with RAM upgrade on Carbon, T420 etc. I would like to check if Thinkpads above T440, T450 has such issue? Can anybody list which high spec Thinkpads do not have such constraint? Many thanks Best regards Andy

A:What Thinkpad support RAM extension above 8GB

The easiest way for you to find out the specifications of the models you are interested in would be to search for the Platform Specifications for the models you are looking for.     For instance, to find out the specifications for the T470, search Google for "T470 psref" and the search will return a result PSREF ThinkPad ThinkPad T470, which is a document that will give you all the details of the system you are looking for.    Most of new newer models seem to support 32 GB Cheers,

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RELEVANCY SCORE 68.4

Hello, my Brother recently gave his TPY 14 to me, he never use any Pen or stylus with it. I want to make sure whether my TPY 14 support Active digitizer or not. Type numer : 20DM-A011ID, i already check on http://psref.lenovo.com/Product/179, but there's no result. If it turns out that my TPY 14 does not support active digitizer, would it be possible just to replace the LCD Screen with the new one ,that support active Digitizer??Thank You

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RELEVANCY SCORE 68.4

Hello there, I have got a ThinkPad T550 (20CKA00ECD) with i5-5200U which should support AES-NI (http://ark.intel.com/products/85212/Intel-Core-i5-5200U-Processor-3M-Cache-up-to-2_70-GHz) However, when I look it up in HWiNFO, there is no AES-NI.? I've updated to the nearest BIOS version (1.15), but there are not any options to enable it. I wonder if the engineers of Lenovo could release a BIOS update so that the AES-NI function of CPU would not be wasted? The only change needs to be done is the value of 0x13c, and I think it won't take too long for the modifying. Thanks

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RELEVANCY SCORE 68.4

I bought a Thinkpad Pan Pro for my thinkpad yoga 15 20DQ001LUS.  But it does not work.  According to this page: https://forums.lenovo.com/t5/ThinkPad-S-Series-ThinkPad-Yoga/Lenovo-Systems-That-Support-Pens/ta-p/3... should work. I am running Win 10 10.3 17134.345. 

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RELEVANCY SCORE 68.4

i currently have a dell Inspiron 5558 laptop for over an year now but the screen stop working over 6 months ago, i looked up the warranty information at the time of screen stopped working and was re-assured that it showed February 18, 2017 therefore i did not consider that it is very urgent to call tech support since i have other laptops. today when i call the support service, i was informed that product was not registered and i have to pay $233 to replace the LCD screen, they still argued that dell warranty website showed the correct information but when i looked it up, the website still displays the same.  did anyone else encounter this issue??
below is the warranty service which is still display at this time

A:Dell Warranty is reflecting incorrect data as per technical support and support manager

Was the system purchased direct from Dell, or at retail - or on EBay, Amazon, etc?

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RELEVANCY SCORE 68.4

Since December 14th I cannot remove Bloodhound.Exploit.139 from my computer or external hard drives. I have restored my laptop and reinstalled new versions of Norton Security on my computer and have scanned all my external hard drives and still cannot remove this virus/trojan from my computer. Norton keeps detecting this virus and indicating it has been successfully removed; however, while working on my laptop, Norton continuously alerts me it has found a virus and has removed it over and over again. At the same time my TEMP files duplicate in size--reaching 2,600. I have to place my computer in SAFE MODE to delete files from my TEMP folder in order to have my laptop have any type of processing speed. It seems even though I have restored my computer with DELL, I have either reinfected my C drive with my external hard drives, which I thought I thoroughly cleaned with the virus scanner.

I have paid $$$$ to have Norton Symmantec Premium Service Technicians remove the virus but they have yet to succeed from February 19th and my 30 days warranty is almost over!

Please HELP! I need my laptop for work and I'm literally to the point of crying because of frustration and the lack of ability to keep up with all the techno lingo.

Sincerely,
MS Erica
 

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