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Profile corruptted - Outlook unable to open EFS Encrypt pst. Cert & permission checked.

Q: Profile corruptted - Outlook unable to open EFS Encrypt pst. Cert & permission checked.

Hi all,
Thanks in advanced for your advises :D!
The situation is as follow:
- Our AD server is 2012 R2 v. 6.3 Build 9600.
- Users below are using Windows 7 Professional and joined domain.
- I created new certificate in Public Key Policy/ Encrypting File System as Administrator and push down to the domain group
- We started doing encryption EFS for our users...most are ok, except one PC A.
- User A who is using PC A we cant encrypt his files. Pop up is 'The Parameter is Incorrect' when doing EFS encryption.
- if User B log in to PC A, his files on PC A can be encrypted. If user A log in to user B PC, his file can be encrypted as well.

- So seems like issue is only at PC A and only with user A
so my 1st Question: Why is this happening and how to prevent this? (possibility is user profile corrupted but why and where it's corrupted?


- I decided to copy all User A files (including Outlook pst), delete his profile and recreated new profile with same name
- Copy all his file over, set up outlook with old pst file again. And start doing encryption include outlook files.

- Encryption went smoothly.
- Next day (or may be when user restart etc..) when open, Outlook prompt Access denied for his pst file.
- All other files that was encrypted together with pst files (doc, xls etc.) are able to open and use normally
- At the same time, one more user reported having this Outlook access denied issue. This user does not have the 1st Part - Unable to Encrypt nor profile issues.

so my 2nd Question: What happened :D! We have done encryption for about over 20 other users and they don't have the issues. 2 out of 25 have problem with using encrypted files.

- As user needs to use the PC immediately, I need to copy back all the files to users profiles unencrypted and let them use, I left only the encrypted pst file aside for troubleshooting.
- Troubleshooting: Tried to decrypt 'user A encrypted-Outlook access denied .pst ' without success.
- Check encryption certificate, thumbprint, recovery certificate (from AD server) and thumbprint, all are the same... but unable to decrypt even while logged in under User A account.

- I also unable to copy/move the encrypt files, Error popup is 'File Access denied. You required permission from domain\UserA to make changes to this file'. And I was log in under User A with User A have all permission for the file.

so my 3rd Question: What happened? :D Is there any other thing to check beside the certficates/thumbprint/user account/user permissions? I suspected this issue does not related to 1st Part Unable to encrypt or Profile corrupted - because there is
another user also have this outlook access denied issue.

We need to encrypt all user folders and if we cant decrypt after encrypt ... BIG BIG issue.
All advise are welcome... I also believe I could miss out something along the process.

Again, thank you very much and sorry for the long thread. Just want to be sure that all info are provided

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Preferred Solution: Profile corruptted - Outlook unable to open EFS Encrypt pst. Cert & permission checked.

I recommend downloading and running Outlook PST Repair. It's a PST repair tool that I've used it in the past to recover emails, contacts, tasks and notes from corrupt Outlook files that are damaged or inaccessible. Supports Outlook 2000, 2002, 2003, 2007, 2010 and 2013.

You can download it direct from this link http://goo.gl/1bjhSi. (This link will automatically start a download of Outlook PST Repair that you can save to your computer.)


i am not able to open some encrypt files....when i try to remove encryption it say that error applying attributes access is denied ....

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Please help. I have read the thread relating to the following error and none of those solutions work for me. I am running Windows 7 and Outlook 2003. Everything was fine until one day I got this message:

"Cannot start Microsoft Office Outlook, Unable to open the Outlook window.
The set of folders could not be opened. The server is not available.
Contact your administrator if this condition persists."

I've created a new profile and have use of Outlook with the new profile but do not have access to all of my old emails and personal folders created on the old profile. Can anyone help me with this?

A:Unable to open Outlook Profile

go to the link below & it will tell you how to find & run scanpst.
This will probably fix your problem.
It does take a while to scan/fix & you may think it has frozen, but dont cancel, just leave it to run.
When it has finished running, try using outlook without carrying out step 2, you may find that it has repaired it ok.

Hope this helps


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I need help badly! While working with NeonFx in the "Malware, Trojan, Virus" Forums. The OTS.exe tool deleted key vista files. I am unable to boot up normally! I am writing this request for help after booting up in safe mode. All of my vista settings are either gone or serverely imparied! I need help restoring my vista settings, user profile, recovering files, drivers, applications, etc. I have attached NeonFx's last post describing how my machine got to this state. Someone please help ASAP!

A:Vista - Failed to open by the service user profile. Unable to load user profile

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I am in safe mode because nothing will open in his normal mode. the access denied - do not have permission error comes up every time you click on anything.
I've searched the forum and tried the cmd assoc.exe.=exefile and tried to create a new user profile, but got the error code.
Here is a hjt log done in safe mode; is it useful? Please advise. Thank you very much.

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 12:28:18 PM, on 10/8/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16512)
Boot mode: Safe mode

Running processes:
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page =
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
R3 - Default URLSearchHook is missing
O2 - BHO: Adobe PDF Reader Link Helper - {06849E... Read more

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I notice that this problem has come up a lot but none of the suggested solutions seem to work for me so far. I am running windows vista and outlook 2007. It has been running fine for several years but suddenly won't open and I get the error message ' cannot open outlook window'. I have tried the 'outlook.exe/ resetnavpane' in the start search and then clicking on programme - it opens outlook but a completely new version with non of my contacts etc. Grateful for any ideas.

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Hi guys i have outlook 2003 installed in windows 7 operating system but when i open outlook2003 with some one profile it hanging and take more time and finally not open i want to know the reason for this and how i solve this proplem

A:outlook hanging when open profile

Probably a damaged PST file. use the inbox repair tool built-in to Windows (scanpst.exe):

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Outlook says not responding, so then i forcefully close it, wait 10 minutes try & open it & all it says is "Loading Profile" forever! i have to forcefully close the machine & then Outlook will open once machine restarts but will randomly freeze. such a pain. its most likely simple but would be stoked if somebody could help me!

A:Outlook freezes, then stays on "Loading Profile" & will not open.

Is MS Office installed...is your Outlook part of the Office install?
Or do you have a standalone version of Outlook installed?
You have no other system problems?

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We've installed ATA in our demo environemnt more than a year ago.
When I verified the config, I noticed that the ATAcenter and ATACOnsole certificate are expired.

Because of this, none of the ATA services can start, and I'm not able to renew the certs from the ATA console.

Is there a way to manually update the certificate, without the need to use the console?

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We have all of our user's email set up to deliver to a personal folder that resides on a server with Windows 2003. We have a small number of people that get the error message below. They eventually get in, but either have to close outlook and reopen several times or they have to reboot their computer. Has anyone seen this before? Thanks!

"Cannot start Microsoft Office Outlook, Unable to open the Outlook window.
The set of folders could not be opened. The server is not available.
Contact your administrator if this condition persists."

I have tried every suggestion I could find on the internet, but still haven't found a solution.

any help would be much appreciated.

A:Cannot start Microsoft Office Outlook, Unable to open the Outlook window.

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Had this error on a user's pc. Researched it here on the forum.
Found another thread with someone suggesting to use the following command to get it going:
Start->run..then type the following -> "Outlook.exe /resetnavpane"

This worked! The other thread has since been closed, but I wanted to reply and say WHY my users outlook suddenly started throwing out this error, because no one on the other thread was able to.

Turns out that my user had "accidentally" dragged their personal folder (containing 1000's of emails) into the "outbox".
Since the "outbox" folder is one to be used while an email is in the sending phase, it basically just shut down and wouldn't open for anything.

Luckily the command was able to get Outlook open and I was able to investigate what the user did to cause it.

Hope this info can help someone else.

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Tech Support Guy System Info Utility version
OS Version: Microsoft® Windows Vista™ Home Premium , Service Pack 2, 64 bit
Processor: Intel(R) Core(TM)2 Duo CPU T5800 @ 2.00GHz, Intel64 Family 6 Model 15 Stepping 13
Processor Count: 2
RAM: 3061 Mb
Graphics Card: Mobile Intel(R) 965 Express Chipset Family, 448 Mb
Hard Drives: C: Total - 228434 MB, Free - 128495 MB; D: Total - 9999 MB, Free - 8914 MB;
Motherboard: Dell Inc., 0H279K, , .2D0W6H1.CN486438B40035.
Antivirus: Norton 360, Updated and Enabled

I get the following error when trying to open Outlook. My computer updated last night. Outlook worked fine this morning, but then I got the "configuring updates do not power down" screen. Once the computer restarted, Outlook would not work:

cannot start MOO. Cannot open the outlook window. the set of folders cannot be opened. errors have been detected in the file. c:\users/Nikky\AppData\Local\Microsoft\Outlook\Outlook.pst. Quit Outlook and all mail enabled applications, and then use the Inbox repair tool (scanpst.exe) to diagnose and repair errors in the file. for more information about the inbox repair tool, see help.

I have tried: Go to run and type outlook.exe / resetnavpane -did not work, I get the same error.

I have tried: Run and Scanpst.exe-I get windows cannot find the file.

I have tried a System restore-it could not be completed.

I have ran a windows office diagnostic, 1 problem found and fixed, however it did not correct the problem.

I have tri... Read more

A:Cannot start Microsoft Office Outlook, Unable to open the Outlook window.

here are some more command line switches...


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I am getting the following message when launching outlook

"Cannot start Microsoft Office Outlook, Unable to open the Outlook window.
The set of folders could not be opened. "

I have multiple pst files on different drives. the problem is the main pst file is on a hard drive that crashed. how do I open outlook or remove that 1 pst so the rest of the pst files can launch?

A:Cannot start Microsoft Office Outlook, Unable to open the Outlook window.

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I can't open Outlook 2003 to get my email and the error message I get says: "errors have been detected in the C:\Users\Sparky\AppData\Local\Microsoft\Outlook\Outlook.pst." THe error message goes on to say to use the "Inbox repair tool (Scanpst.exe)
to diagnose and repair errors in the file." 
I cannot find my outlook.pst nor the scanpst.exe files. 
Got online and tried 4 different suggestions and none worked. Would anyone please have suggestions? I want to upgrade my OS & Office, but don't know if my files will be retained or not. Thank you to anyone who can help. 

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I am attempting to encrypt files on a Windows 7 OS using EFS.
Receiving an error that states "The File Recovery certificate being outdated or expired is the most frequent cause of this invalid recovery certificate message".

I have located this to an expired certificate under RSoP, belonging to an account called sysadmin. The problem is that this laptop was a computer that I was given when I left my previous job. I'm presuming that account belong to the tech support team. It no longer exists under user accounts.
I've logged on with the Administrator account and recreated a certificate and generated the DRA, but still receive the same error. The certificate for sysadmin under RSoP still remains.

A:Unable to encrypt files using EFS

You're up a creek without a paddle man. EFS is non-trivial and you need the original Recovery Agent to access it.

Consider this scenario:

disk is EFS
user X has a password
user X account is deleted, but the data is kept
we discover, oops, we need something
recreate user X and even reuse the same original password
The encryption key is created such that it is unique to

the HD
the partition
the user
his/her password
time of day the password is created
The ONLY choice is to have created the Recovery Agent while the account was still active.

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Hi There,
I am using HP Z440 workstation with TPM 1.2. TPM is enbled in BIOS. I have tried to encrypt the C: drive by running manage-bde -on C: in WinPE 4.0. But it gave the below error:
ERROR: To turn on BitLocker in a pre-installation or recovery environment, a TPM must be present, enabled, and activated. If the computer has a TPM, please configure the BIOS to allow the operating system to use the TPM.
I have already enabled TPM in BIOS. I have already turned on TPM by running manage-bde -tpm -t also.
I have also taken ownership of tpm.
In BIOS there is no option to to allow the OS to use TPM. Interestingly this command works fine in normal Windows 7 professional & after reboot I can see encryption in progress also by running manage-bde -status C:
Please note that I have already added all the packages & drivers for WinPE and manage-bde -status commands are working fine. Please help me to guide on this issue.

Born to Learn

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Can someone tell me step by step how to make my router secure. Im not asking for the world here, but USR tech support seems to be making it more difficult than it really should be. my model is US robotics 8054 router.

Here is the link the product. I download the newest driver and filmware just now. Need to make it secure now.


AS you can see the user guide is just awful.

A:Unable to encrypt my wireless router

Here's the section that explains how to configure WEP. You have to use the same key on your computer that you use for the router.


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The only way I can connect my laptop wirelessly to the internet is to use "none" as my choice for encryption. I am using a Siemens Speedstream 6520 from Bell Canada and my laptop is a HP Pavillion with Vista as the OS. I can't figure out what is wrong and Bell Techs (so far three of them) have been unable to solve the problem. I have tried 128 bit encryption and 16 bit but unable to connect using the code. Any suggestions would be appreciated.

A:Solved: Unable to Encrypt Wireless Connection

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Hi All,
I am experiencing a strange issue which I hope is something very simple. 
I have an SCCM task sequence which builds a Windows 7 x64 workgroup based laptop that is destined to be used in a KIOSK like fashion, i.e. running one app. with a specific purpose. The Task Sequence Enables, Activates and Takes Ownership of the TPM. After
that Bitlocker is enabled on Drive C: and then Drive D:. A Recovery Password, the TPM and a PIN are added as Key protectors.
The partition scheme is:

Boot partition (100MB) - standardSystem Partition (60GB)Data Partition (Rest of drive)
The issue I have is that the Enable Bitlocker (C:\) step is failing. When I check the state of the TPM, it is indeed enabled, activated and ownership has been taken. The command that is run during the failing step is "manage-bde c: -on -rp [valid password
When I run this command the error is:
"ERROR: An error occurred (code: 0x8007001f)
A device attached to the system is not functioning"
If I execute the next task sequence step ... "manage-bde d: -on -rp [valid password here]." the command runs as expected and enables Bitlocker as expected. The D:\ drive fully encrypts and after a reboot locks (also as expected given the OS dive
is not protected). It is only the OS partition that I cannot encrypt. I get the same experience after a reboot, if I use the Bitlocker Control Panel applet, even if I clear and re-initialise the TPM.
I have been building these d... Read more

A:Bitlocker issue - Unable to encrypt the OS drive. All other drives are OK.

Hi All,
I have determined the differences in hotfixes between our previous base OS image and the current base OS image. Hotfix KB2799926 is the culprit. After removing this hotfix I can enable Bitlocker on the OS drive. If I disable bitlocker, put the hotfix back
on and reboot I get the same error as reported above. Interestingly enough KB2799926 relates to Bitlocker-to-go.
I am logging a call with premiere support and will hopefully post the results here.
Nathan SuttonNSutton

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SOLUTION FOUND: You have to delete the 100MB Partition and it will work perfectly. Link on how to do this: System Reserved Partition - Delete

edit: Summary of problem-- I get stuck on the part where TC asks you to restart in order to test the bootloader (the "pretest"). My computer restarts, bootloader comes up, I put my password in and it doesn't move past "Booting..."

Hi. My laptop originally came with Win8 UEFI on it. I hated it. So I wiped the whole thing and installed Win7 from "scratch". Changed my "BIOS" to Legacy and disabled Secure Boot.

Here is my problem: I'm trying to encrypt my whole system using Truecrypt. In theory it should work, because my disk is MBR: http://i.imgur.com/j4r4BRm.png (I also checked via cmd.exe if my disk was MBR, and it was)

Picture of my dxdiag: http://i.imgur.com/5H2VOEc.png

However, TC gets stuck at "Booting..." and I have to unplug & remove the battery in order to boot the laptop. Whenever I boot it back up, TC tells me that the test failed. I don't understand what the problem is. I know I'm stuck in a pretty unique situation but yea...

What can I do in order to fix this and get TrueCrypt working on my laptop?

A:Unique situation: Win7 MBR unable to encrypt using TrueCrypt

Bizarre indeed. The only thing I can recommend is to try and encrypt only the Windows 7 system partition and not the 100MB System Reserved partition.

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I really would appreciate if you could help me!

My old computer stopped working completely and I had to buy a new one. It came with Vista Home Basic pre-installed.

I have always been able to open old Outlook.pst files including the last time I upgraded my old computer to XP. Unfortunately the latest info remains on the old hard drive, but I have an old copy of Outlook.pst on a server on Microsoft’s Skydrive.

But I can’t open it!

Whether I try to open it from the server or copy it to the hard drive and try to open it from there, the result is the same: Outlook creates a new E-mail with the file as an attachment. When I try to open the attachment, it creates a new E-mail with the file as attachment.

There is no error messages.

I have a lot of important info in this file, like reminders and, most of all, names, addressees and E-mail to a lot of people and companies.

There is probably a compability issue here and I would gladly upgrade, but can’t afford it at this time. I have to stick to Office 2000.

Is there possibly a workaround to solve this problem?

Thank you and have a nice day/Thomas

A:Unable to open Outlook.pst

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My Microsoft Outlook file (not Outlook Express) was set up to send/receive messages through one of my ISP?s. I made some minor changes to my Tasks folder on 3/10/08. I then went to Disc Cleanup and compressed my files. Prior to this day I had never checked ?Compress Old Files? for cleanup. I then shut down the computer. When I restarted, I was unable to access Microsoft Outlook at all.

If I right clicked on Outlook Icon on the toolbar a box would open asking me to create a new profile with a new profile name. When I hit ?cancel? I received this Error Message ?No profiles have been created. To create new profile, use the Mail Icon in the Control Panel. When I pressed OK I received another Error Message saying ?Cannot start Microsoft Outlook. The server is not available. Contact your administrator if this condition persists.? When I went to the Control Panel and pressed the Mail Icon, there was a box that said ?These are the profiles that are set up on this computer.? Inside the box is ?empty? showing no profiles at all.

I then did a search and located my Outlook file. I attempted to open it to no avail. It had 44,256KB Office Data File.

When I attempted to open it I receive this Error Message: Cannot start Microsoft Outlook the command line argument is not valid. Verify the switch you are using.

On 3/12/08 I ran Outlook in Safe Mode. I was able to create another file, Outlook 1, which I can use in the future. Of course, I still have t... Read more

A:Unable to open Outlook

Backup your 44,256KB file (just make a copy)

ReInstall Office and select repair option (you may be able to single out Outlook only)
You will need your original Office CD and key

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Wednesday, Microsoft Outlook (2000) worked fine. Last night, I was unable to open it to check email. I shut computer down and restarted, but no change. Kept getting box with message related to Set Config Application -- Microsoft Outlook has encountered a prblem and needs to close. We are sorry for this inconvenience. Send Error Report/Don't Send. I would really appreciate some help, even though I can't access email to see your thread link. I was hoping you could call me -- If it helps, Valis is a friend of mine from work...

A:Unable to Open Outlook

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Hi, I'm trying to copy a "dummy" admin profile in Win7 that i have specificly created and configured to the default user profile but the copy to... option is greyed out.
Any help would be greately appreciated.

A:Unable to copy specific profile to default user profile

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I am trying to rename a user profile under C:\Users (I am logged into the Administrator profile on my computer), and am getting an error that the folder or file is in use, so I cannot rename it.

I have tried multiple options to fix it after researching online:
I tried ending the "explorer.exe" process, and then restarting it via "new task" in task manager. It was suggested that this would "unlock" the file or folder for a short period of time. It did not work for me.
I tried clearing both my recycle bin and my "Thumbnails" folders from Disk Cleanup. That also did not work for me.
I was going to try to disable thumbnail caching temporarily by following instructions online, but the computer was unable to locate "gpedit.msc".
Could anyone advise? This is a very important step of a process I'm being worked with on in a separate thread and I cannot proceed until I have renamed this file, and am afraid to restart the computer since I've just done a "takeown" command on this Administrator profile.

A:Unable to rename user profile folder under Administrator profile

Boot into Safe Mode and try again.

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If anyone could help I would be so grateful!! I recently had my laptop rebooted as nothing would load, when I got it back it was as good as new, I then used the laptop to write some university assignements and saved them as I usually would, (this was
AFTER the reboot) however now I cant open any of the documents and keep being met with the above message, even though there is only one account one the laptop which is mine. Ive already read several answers discussing how to change ownership within the properties
of the files, however when I try to do this (following the step by step instructions) I am simply shown a message saying 'access denied' Please someone help! Im in my last year of nurse training and Im stressed enough as it is! haha xx

A:PLEASE HELP!! windows 7 'you dont have permission to open this file' contact the file owner to obtain permission

Thanks for your post.
Regarding your question, we wonder whether you encountered the ?Access Denied? message for every document in your computer or just part of these documents?
Here are some options you can try to solve the problem:

Right-click the file or folder, and then click Properties.Click the Security tab.Under Group or user names, click your name to see the permissions you have.
Click Edit, then click the check boxes for the permissions that you need. Click
You may need to be logged on as an administrator to change file and folder permissions)
If method above failed, Please try following:
Since you have recently rebooted your computer, some of your account information may have changed and you may no longer have ownership of your files or folders. To take ownership of a folder:

Right-click the folder that you want to take ownership of, and then click
Properties.Click the Security tab, click Advanced, and then click the
Owner tab.Click Edit. If you are prompted for an administrator password or confirmation, type the password or provide confirmation.Click the name of the person you want to give ownership to.If you want that person to be the owner of files and subfolders in this folder, select the
Replace owner on subcontainers and objects check box.Click OK.
Does it work?
Sometimes, this issue may occur if the file is encrypted, becomes corrupt or your user profile corrupts that windows might not read your user profile correctly, In th... Read more

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I have a problem with profile and temp folder
I have reinstalled and check the drive and everything is ok. But profie always gets corrupted.
I create new profile and it works for some time then again same thing.... I add permissions to temp folder and when I restart again the same.
Any ideas?

A:Windows 8.1 profile permission error

If you would post some screenshots it might be helpful.

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I'm looking, perhaps in vain, for security software with a special feature.

I want to send an email in encrypted form. The recipient sometime before received an email with a decoding key. They don't own this special software, I just gave them a decoding key which only works on email and attachments from me.

As I understand it PGP requires they have PGP so they can give me their public key. I would then encrypt using their key.

Passwords would be a backup but I think I prefer the encryption method.

As you can probably tell I don't know much about the topic so ALL replies will be appreciated.


A:Encrypt Outlook email software

Would this work .....

1) Create a text file with your private message.

2) Combine the text file and any attachments into a single ZIP compressed file with password protection. If I recall correctly, the password is used to encrypt the compressed data. Windows XP knows how to create and open zip files and many users of older operating systems probably have software for working with zip files installed.

3) Send the password protected zip file as an attachment to a plaintext e-mail. The text in the message could simply say "Protected file attached."

4) The recipient saves the attachment and then opens it using their zip software and the previously arranged password. If you are sure the recipient is using a Windows based PC and does not have any zip software installed, you could make your attachment a self extracting zip file. This may still cause a problem if the user has limited privileges on the computer and can not run a downloaded executable file.

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I am trying to encrypt my drive using BitLocker. I am saving the key to a USB drive, only encrypting used data, and using new encryption mode. I then run system check before encrypting the drive, and when I restart my computer, I get the following message: "BitLocker could not be enabled. The BitLocker encryption key cannot be obtained from the Trusted Platform Module (TPM). C: was not encrypted."I've done some troubleshooting elsewhere, but can't find any info to help me. I'm running Windows 10 Pro on a Lenovo T440s machine. My TPM is initialized, owned and running, so I'm not sure what to do there. Here are images of my TPM from Device Manager.I'm at a loss, and I definitely need to be able to encrypt my drive. Does anyone have any information? If you need more information about my system, BIOS, etc., I'll be happy to oblige. Thank you.  

A:Unable to encrypt drive using BitLocker on T440s running Windows 10

My guess is that you deployed Win10 in legacy mode, instead of UEFI mode.  You can confirm this in msinfo32.exe, look for "BIOS Mode" in the right-hand panel.  It needs to be "UEFI" if you want to use TPM 2.0.  

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When clicking the icon I get the following error message on my PC yet another user on the same PC can log on click their outlook icon and their email opens as normal.

AppName: outlook.exe AppVer: ModName: unknown
ModVer: Offset: 0007f802

Can someone help, I havent got a clue.

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I tried to bring up my Microsoft Office Outlook, but this window pops up:

Cannot start Microsoft Office Outlook. Unable to open the Outlook window. The set of folders could not be opened. The server is not available. Contact your administrator if this condition persists.

Okay there isn't an administrator, this is a home laptop.

A:Unable to open MS Office Outlook.

Check your firewall. repair office 2003.

hope this helps

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My friend has an HP computer with Norton Internet Security. He can't open 90% of the photos sent to him. He's using Windows XP
Does anyone have an idea why this is?
Thanks Chuck.

A:Unable to open photos in outlook.

It might be an idea to tell us what imaging/graphics programs he has on his machine.

Or you could tell him to download and install Irfanview and accept all the file type assignments it asks to use.

see http://www.irfanview.net/

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Having problems trying to get into Outlook Express - as soon as it opens I get the message that it has encountered a problem and needs to close.

Was working OK earlier this afternoon, but went wonky after adding another email a/c to download through OE & then "compacting" emails following usual prompt to free up disk space.

Any ideas?


A:Unable to open Outlook Express

You might try moving your .dbx (mailbox) files and then see if OE opens ok. It could be that they are corrupt. They're normally found at C:\Documents and Settings\(your name here)\Local Settings\Application Data\Identities\{random numbers and letters}\Microsoft\Outlook Express. If you move them to a different folder and it works, you should be able to import most of you old email later if you need to.

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I am using outlook 2002 v10 with sp3 on windows 2000Pro

When I get an email with attachment I can’t open it. It forces me to save to disk, I don’t want that I just want to open it from the email. I have looked at
And it did not work for me.

The message is:
Attachment Security Warning


A:Unable to open attachments in outlook.


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Tech Support Guy System Info Utility version
OS Version: Microsoft Windows 10 Home, 64 bit
Processor: Intel(R) Core(TM)2 Duo CPU T5870 @ 2.00GHz, Intel64 Family 6 Model 15 Stepping 13
Processor Count: 2
RAM: 3932 Mb
Graphics Card: Mobile Intel(R) 4 Series Express Chipset Family (Microsoft Corporation - WDDM 1.1)
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Unable to open messages in outlook

A:Unable to Open Messages in Outlook

do you have a question , related to Web or Email as thats the forum you posted in

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I am unable to open Outlook 2003. I get the following error message: "Cannot start Microsoft Outlook. Unable to open Outlook window. The set of folders could not be opened."
Background: A few days ago I went from a dial up service to broadband. I was using MSN as my ISP, but I have discontinued using MSN and have deleted it from my PC. It was after doing this that I started to have this problem. I do not know if the two are connected.

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When I try to open Outlook Express to check my emails I get an error message saying 'could not open MSOE.DLL could not be initialized Outlook Express may not be installed properly' but it worked normal up to 2 hrs ago. Do I need to uninstall and re-install Outlook Express and if so how do I do this?.

A:Unable to open Outlook Express

try run->SFC /SCANNOW to fix the error(s)

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Okay, I'm a knucklead...

I saved an Outlook XP email file on to a cd. How? I clicked & dragged the file's icon from the Personal Folders menu bar (in Outlook) to the 'My Documents' icon (under 'Other Shortcuts' menu bar). From there, I moved the email file on to a cd-r. Then, I deleted the original email file from my Outlook Shortcuts bar. I have done this exercise in the past and have always been able to save the emails in their original text format...and, most importantly, able to re-open them by clicking on the cd-r email file icon.

Confession: I have a very bad habit of clearing out 'hidden folders' on my hard drive to save space...and utilize Disc Cleanup ...and Defragmenter (every night) before turning off my computer. My concern is that I may have deleted any backup .pst files that might restore this email file, because....

Now, I can't open the file that's on the cd!! When I click the icon, Outlook reads: "Unable to display the folder. Microsoft Outlook could not access the specified folder location" with an address bar that reads: "outlook: 8001010118000000944a1.....".

The email file also seems to be saved as an 'Exchange Shortcut' (or, XNK). I tried copying the email file from cd-r on to My Documents (hard drive), in a futile attempt to open the file with some other text format (word, works, notebook, etc.). Nor do I seem to have the option of forwarding the this file to my email... Read more

A:Unable to open XNK Outlook files

XNK files are shortcuts, as you know. Uh, you deleted the original, the shortcut links to nowhere. The shortcut contains no information about the original file except where it was located.
Sorry, but it appears you don't have any way to get it back, unless you can undo what you did in cleaning up.

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Using windows xp. isp is comcast. They say they can't help.I can access email by using the comcast.net website, but when I click on my icon on pc nothing happens.
Any ideas?

A:unable to open outlook express

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Lots of valuable information in that file I'd like to access. I was able to create a new Outlook file in safe mode so I guess the program is OK.

It was suggested to me recently the cause may have been due to me having Microsoft Service Pack 1 at the time. I had not updated to Service Pak 2 (which I now believe has been updated to Service Pak 3). Has anyone had experience with this and, if so, do you think there's a chance that if I update my Service Pak that I might still have a chance of recovering the data I had in my original Outlook file?

A:Still unable to open Microsoft Outlook

I dont think just upgrading to service pack 3 would do any good.

May be you need some more luck there.

Hope you get the help you need


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Help. Ready to throw laptop away....
I was given a secondhand (but very new) HP Laptop <g class="gr_ gr_106 gr-alert gr_gramm gr_inline_cards gr_run_anim Style multiReplace" data-gr-id="106" id="106">that  is</g> running Windows 7 Professional.
In order to give all the previous owners files back to them and to clear some space on the <g class="gr_ gr_192 gr-alert gr_gramm gr_inline_cards gr_run_anim Punctuation only-ins replaceWithoutSep" data-gr-id="192" id="192">laptop</g>
I put all their files onto a Seagate External Hard Drive. 
In order to check that the previous owners will be able to open the hard drive with all their files I tried a) opening the hard drive (which was in the G: drive) and then b) trying to open an individual file.
I have run into problems with both despite having changed me to the Administrator. <g class="gr_ gr_2273 gr-alert gr_gramm gr_inline_cards gr_run_anim Punctuation only-ins replaceWithoutSep" data-gr-id="2273" id="2273">First</g>
a pop up comes up at the bottom right of the screen, where the task icons are, only giving me 10 minutes or so to look at files on the external hard drive if I click on that balloon. Once I have clicked on that I am able to open the hard drive and can see
all the files listed but I am unable to open any individual files as it says I do not have permission. Then in orde... Read more

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We have several end users who have reported the following problem:

While working in Excel, the user(s) will wish to send a file via email. They select File --> Send To --> Mail Recipient (as attachment) and get an error stating that Outlook was unable to open one or more attachments.

If the user saves the file locally (to their desktop or My Documents for example) and then creates a new email in Outlook, they are able to attach the file to the email (by choosing to insert attachment/clicking the paperclip) and send it in that way.

Has anyone experienced this? Is there a reason? Is there a way to fix it? Our users much prefer the shortcut of sending excel worksheets as attachments from within the program.

All the PCs are running Windows XP Professional and Office 2003.

A:Outlook 2003: Unable to open one or more attachments

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My client is unable to open attachments in Outlook by double clicking or right-clicking the link. The file formats are .png .jpeg .doc .xls. Now I had the client forward me the attachments and I could open them just fine. I thought at first this was a MIME setting, but it appears it is not.

If anyone could please help me on this issue, maybe its just a simple security setting I am overlooking. Thanks for help heres her specs and log file:

OS Name Microsoft Windows XP Professional
Version 5.1.2600 Service Pack 1 Build 2600
System Model OptiPlex GX240
System Type X86-based PC
Processor x86 Family 15 Model 1 Stepping 2 GenuineIntel ~1695 Mhz
BIOS Version/Date Dell Computer Corporation A02, 12/6/2001
Logfile of HijackThis v1.97.7
Scan saved at 10:51:47 AM, on 6/24/2004
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\Program Files\Altiris\AClient\AClient.exe
C:\Program Files\Dell\OpenManage\Client\ActionAgent.exe
C:\Program Files\Dell\OpenManage\Client\EventAgt.exe
C:\Program Files\Dell\OpenManage\Client\DLT.exe
C:\Program Files\Dell\OpenManage\Client\Iap.exe
C:\Program Files\Trend Micro\OfficeScan Client\ntrtscan.exe
C:\WINDOWS\Sy... Read more

A:Unable to open attachments in Outlook 2002

I use this utility http://www.slovaktech.com/attachmentoptions.htm
It works great.


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I got 3 clients that get the a similar problem.

All can't open some .PDF attachments from within Outlook 2003

Acrobat reader 9.1 (updated to this date)
MS Outlook 2003 (updated to this date)
Windows XP pro (SP3 all updated)

When trying to open document you get "wrong version or damage" message from acrobat reader.
They have forward the mail to me (The Administrator) and i have no problem what so ever to open it and read it.

My first tip was to save it onto there computer but that dident work, they ended up with a filename.PDF that was 0 in size.

What iw tried so far.

-Making the user a member of the local administrator group, so that if acrobat or outlook needed to install something this would be possible. (this did not work so i change em back to normal user)
-Empty the Outlook TEMP folder (only shown from within the registry, and this didn't help at all)
-Check rights on TEMP folders
-Installed language packs, if there where a font problem. (think the document is from Russia or something)
The problem seems to be Outlook oriented. because if i use the exchange webmail and open the pdf that way it opens just fine.

Any one got a similar experiance with a sulotion ?

A:Unable to open pdf attachment in Outlook 2003

Is it possible that there is embedded Java script in the file? I know of other issues with this and there is a box to check off in the Preferences under Java Script. This option recently drew some concern from Adobe though because of a potential malicious code exploit, so I'd wonder about those PDF's from Russia.

Not sure if this advice will help, I hope you get it resolved.

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For some 'unfun' reason my Outlook has stopped opening doc/jpg/etc. attachments (still opens email attachment-.eml). I can open the attachment in webmail.

I get "Can't create file: right click folder to create the file in, click properties on shortcut menu to check your permissions to open the folder ." I also get Can't create file" when I try to save the attachment.

It's a pain to have to open in webmail when I want to save files to my harddrive.

Would GREATLY appreciate any assistance in correcting this.

A:Unable to open attachments in Outlook 2003

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Can anyone tell me why I am unable to open paper clip attachments in Outlook Express? The paper clips are greyed out and are therefore unclickable. I figure there must be an easy solution to this problem.


A:unable to open attachment in Outlook Express

Searching this forum I quickly figured out how to open the file. However, it was also recommended that I save the attachments and then right-click to check them with my anti-virus program.

Well, I saved an attachment but wasn't given the anti-virus scan option after right-clicking it. Could someone please tell me how I might enable the AV scan option?


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