Over 1 million tech questions and answers.

Latest Windows 10 update disables fingerprint reader

Q: Latest Windows 10 update disables fingerprint reader

I have a X1 carbon 3444 with Windows 10. Fingerprint reader (FPR) was working fine. Sensor is a TouchChip Fingerprint Coprocessor by AuthenTec. The latest Windows 10 update around Christmas resulted in the FPR dissappearing despite device manager showing as working. Tried rolling back driver from 1.6.2.352 to 1.6.1.341 with no help. Tried uninstalling the Lenovo FPR software to see if Windows Hello would see it - but no. Reinstalled Lenovo FPR softwareg1f914ww_64.exe still no result showing Checked Bios and FPR is enabled.Contacted Microsoft who after checking my system and not being able to solve it advised to reinstall windows 10, which I did, and although being reassured this would fix it - has not. Anyone with any ideas?

Read other answers
RELEVANCY SCORE 200
Preferred Solution: Latest Windows 10 update disables fingerprint reader

I recommend downloading and running DAP. It can help sort out any driver and firmware related issues on your system

It's worked out well for many of us in the past.

You can download it direct from this link http://downloaddap.org. (This link will open the download page of DAP so you can save a copy to your computer.)

RELEVANCY SCORE 81.6

Hi, after the change from Windows 8 to Windos 10 I had no problems including the fingerprint reader. Everythink runs fine but with the installation of the latest updates from windows (now there is a new look of some windows) my fingerprint reader doesn't work. I was looking around for some solutions but until now I has not been succesful. The fingerprint software ThinkVantage was also not running. I did all updates from the Lenovo suite but also not successful. Finally I wanted to use Windows Hello to operate the fingerprint reader but Windows Hello is not available on my Laptop ... In system settings there was a note that device has been migrated and an installation is required but I haven't still found where and what. I'm using a Lenovo Thinkpad X230 with Windows 10/64 (dual boot with Ubuntu), the fingerprinter is described as Authen Tec. Is somebody out there with the same problem and hopefully with a practicable plan or link to fix it? CheersPeter

Read other answers
RELEVANCY SCORE 80.4

Envy laptop L8Y93AV. I just installed the latest Windows updates and now my fingerprint reader is totally inoperative, It does not flash or respond at all even when tying to puy in a new fingerprint. PIN sign in works fine. Short of removing the updates (I actually believe they are supposed to increase security. ) now what?

A:Fingerprint reader inop. after Windows update

Hi , You might be able to use this Validity Sensor Driver: sp72114 Validity Sensor V 4.5.289.0  Link : ftp://ftp.hp.com/pub/softpaq/sp72001-72500/sp72114.exe In general, Series 6 HP SimplePass can run on Windows 10.  It was, and continues to be, robust and sturdy code. If you have truly lost the Series 6 HP SimplePass program AND if you do not have an Export of your Webcards (website / password backup) -- then you might decide to switch to the newer, and still supported, Series 8 HP SimplePass program. Series 8 HP SimplePass is not an "upgrade" from the older Series 6 version of the program; it is different code - that is, a completely different rendition of the SimplePass product. Series 8 HP SimplePass is written by Softex. Series 6 HP SimplePass was written by AuthenTec. You may, of course, decide to try and run Series 6 HP SimplePass; the program may run with your newer Validity Sensor Driver. Series 6 HP SimplePass:sp63224 HP SimplePass V6.0.100.276 Win7-8 Link : http://ftp.hp.com/pub/softpaq/sp63001-63500/sp63224.exe  Series 8 HP SimplePass:sp71729 HP SimplePass V8.01.46A W7-W10 32/64bit Link : ftp://ftp.hp.com/pub/softpaq/sp71501-72000/sp71729.exe  General rules: Pay attention to the Order of Events when (re)installing your driver and / or software:Sign-in Options matter ? if the system supports Native Windows fingerprint logon, you must assign and configure a PIN to e... Read more

Read other 1 answers
RELEVANCY SCORE 78.4

Windows update caused this problem on 22-12-2008 and I noticed this error last week.

Problem with Video Driver :
NVIDIA GeForce Go 6150 Video Driver - 7.15.11.5682
This is the video driver version for my HP tablet(HP Website). But windows update installed the latest version(7.15.11.7770) from NVIDIA. From that time onwards, my touch screen stopped working.
I contacted HP care and they advised me to follow these steps.
1) Uninstall the latest driver and install the 7.15.11.5682 driver by giving the video driver (devicemanager ->display adapter -> Nvidia 6150 -> uninstall)
2) Bios Flash (they provided the software)
3) Calibrate
I am done with the first two steps but still my touch screen is not recognizing the pen. So I couldn't calibrate.
When I contacted the HP care again, they are telling it may be because of hardware failure. My notebook is working perfectly except this touchscreen problem.

Again they asked me to do the driver installation in safe mode.
(Add/Remove Programs -> Remove only display adapter)
Driver installed successfully but in device manager it is showing the latest version.
I tried two times, but couldn't help. I can't install the older driver. pls help.


Problem with Fingerprint reader :
Finger print reader has not detected.
I contacted HP care and they advised me to install the driver for fingerprint reader.
After reinstall and restart, I am able to see that driver is installed ( through control panel -> add/remove p... Read more

A:touch screen and fingerprint reader not working after windows update

Full system recovery solved the problem.

Read other 1 answers
RELEVANCY SCORE 77.6

Hi
Have seen several posts but no solutions. After a windows 10 update a couple of months ago, the fingerprint scanner stopped working. It recognises me but then says "your credentials could not be confirmed".
Microsoft have sent endless messages blaming the driver, the scanner etc etc. Finally they say it is an issue with the update, but they have not solution at this time. Good old Microsoft and their helpful updates, which you cannot avoid.
Anyone have the same problem and how did you fix it??
Thanks

Read other answers
RELEVANCY SCORE 76

Hello. . .
I use the fingerprint reader to login to my Latitude E5550 every time.  However, I was unable to do so after the latest Windows 10 update (version 1607).  

It did still show in the Windows Device Manager (i.e., no "Unknown Device" listed)
I went into the DDP Console to try to register a new fingerprint (for troubleshooting), but it wasn't reading the swipes
I attempted to update to the latest firmware/drivers, but that only caused unknown devices to show up in the Device Manager (ControlVault Firmware v3.3.15.0 and ControlVault Drivers v3.3.14.68)
Switched back to the older driver (v3.0.48.26) and all devices were once again recognized

Any suggestions for how to get around this?  It's not the end of the world, but I *really* like using the fingerprint reader (I paid extra for) to login.  If I can provide additional helpful information, please let me know.
Thanks!

Read other answers
RELEVANCY SCORE 75.2

A while Back I got the latest update of the Synapics driver for my touch pad on my 7 year old HP Pavillion latptopwith the update the verical scroll function doesn't work.  Obviously the two finger functions will not work on a device that doesn't support it, but why has my verticle scroll stopped working.  Many other functions like horizontal scroll do not work either.

A:Latest update of Synaptics driver disables the vertical scro...

OBTW I have verson v19.0.12.98

Read other 1 answers
RELEVANCY SCORE 72

Hello.

In my Toshiba Satellite I've recently noticed that my Windows Hello fingerprint authentication is disabled each time my laptop returns from sleep (it works fine during reboots or shutdowns and power on). If I want to use fingerprint authentication again, I've to register the fingerprints again and so on.

I've already checked and made sure that in Power Management the option "Allow the computer to turn off this device to save power" is disabled.

Does anyone have an idea what's causing this behavior and how to correct it?

Regards.

Read other answers
RELEVANCY SCORE 72

ThinkPad T440p. Win 10 Pro 1703, OS Build 15063.632, Synaptics FP Sensors (WBF) (PID=0017) Driver 4.5.514.0 dated 5/23/2017. Since the last update having difficulties signing in from a cold start. Takes 4 or 5 swipes to log on. Resuming from sleep the reader doesn't work at all. Tried to update and/or add a fingerprint. When I use the finger I usually use it recognizes the print and says that it is already registered. When I try to add a fingerprint the app reports it is having trouble recognizing the input. Result is I have to enter password to resume from sleep.Any ideas or suggestions greatly appreciated. 

Read other answers
RELEVANCY SCORE 72

The Fingerprintreader on my x240 worked fine until last week. After installing recommended software via Lenove, Win 10 don´t recognises der reader / sensor anymore. Windows Hello can not be enabled (was runnig fine before). How can I fix this? Thank you in advance

Read other answers
RELEVANCY SCORE 72

Hi,
I have bought the Dell Vostro 3560 couple of months ago and just updated to Windows 8.1. After this the DigitalPersona Fingerprint Reader software started to cause problems (sometimes doesn't work). I've updated all drivers to the latest version but can't find update for DigitalPersona Fingerprint Reader  and under my registered programs there is only 6.3.0.300 version which is over one ear old.
Could you advise how to update it please?
Thank you.

A:DigitalPersona Fingerprint Reader 6.2.0.300 update

Hi PiotrIr,
You should download and install “Validity Fingerprint Sensor Driver”. If you have difficulty in downloading the drivers please watch this video:

Downloading and Installing Drivers in the Correct Order
Hope this helps.

Read other 27 answers
RELEVANCY SCORE 71.2

Good evening, my fingerprint reader/simplepass stopped working after my computer received an update this past tuesday. Let me give you a timeline of event. I tried to reinstall simplepass- it would not let me do it because I was told to remove aunthentec driver. I wasn't able to remove authentec driver in the begining, so I used the instructions in another post and did it via the registry. I tried to reinstall simplepass, it would not allow me to do it, saying I already had a software that perform the same function. tried system restore, failed about 6 times. deleted all programs and restarted to download simplepass and it worked, however, It is not the one that uses fingerprint data. I tried to reinstall my old simplepass, and it work This is the error I get after I finally was able to reinstall simplepass "The truesuite engine failed to initialize properly. Restarting the application, restarting the computer, or reinstalling the application may fix this problem. The application must now exit" so, how can I find the truesuite engine? thanks

Read other answers
RELEVANCY SCORE 70

I have a T460s on a fresh install of Win10. I just bought an external USB fingerprint reader https://www.amazon.com/Fingerprint-PQI-Matching-Biometric-Security/dp/B06XG4MHFJ/ref=sr_1_3?ie=UTF8&....My hope was that when my laptop was docked (on a ThinkPad Pro dock), I could plug it into a USB port on my external keyboard and login using it. For the time being, I'm just trying to get it working with the laptop undocked (i.e. forget about external keyboards, USB hubs etc.). Starting from scratch (i.e. fingerprints cleared in both Windows and the BIOS, and the external USB NOT plugged in), I setup the internal fingerprint reader, add prints, and am able login with no problem. When I plug in the external reader, drivers install just fine.  I enrolled a different finger, and was able to login just fine. However, when I unplug the external USB reader, I am never able to get the internal reader working again.  With the external unplugged and after a full restart, the internal will still not let me log in: the fingerprint option doesn?t even show up at the Windows login screen. The only way I can get the internal working again is by plugging the external in again (so that it appears in Device Manager), uninstalling both fingerprint devices (just uninstalling the external USB does not work), restarting the computer, and reenrolling my fingerprint using the internal. I know there is an option in the BIOS to just use the internal re... Read more

Read other answers
RELEVANCY SCORE 69.6

I've now tried installing the Windows 10 Pro Creator's Update twice, and both times my fingerprint reader stopped working for Windows Hello. I just get "Your credentials could not be verified". I've tried uninstalling and reinstalling the driver (and I'm on the latest), removing and re-registering my fingerprint, and I've also tried the trick I saw suggested elsewhere of switching to a local account, then back to a Microsoft account. That works temporarily but as soon as I switch back to my MS account, it breaks again. I've rooted around the BIOS but everything seems fine. I have the same fingerprint set on startup and that still works fine; Windows just doesn't recognize it, either when it's passed on from the BIOS or when I try to do it again manually. Has anyone had this problem and managed to fix it *without* reverting permanently to a local account? I don't see why that should be necessary and it definitely isn't supposed to be. I have reverted back to the Anniversary Update both times because of this issue.

Read other answers
RELEVANCY SCORE 69.6

I installed the BIOS version 2.46 (rel. 12/18/2017) today for my T440p and after the flash, my fingerprint reader stopped working. In Windows device manager it reports an unknown USB device which has "descriptor request failed". Then I entered the BIOS config and found that the fingerprint reader was not detected at all even out of the OS. Under security tab I tried to reset fingerprint data and it said that no fingerprint reader was detected. Now I have rolled back to the last BIOS version 2.44 and the fingerprint reader started to work again. I am aware that the latest 2.46 addresses the meltdown exploit so please investigate and fix this problem... Thanks,

Read other answers
RELEVANCY SCORE 67.6

Hi,I have a Thinkpad P50 equiped with a fingerprint reader.Worked perfectly well for months, but suddently stopped working.I verified/updated drivers, but this was not the problem.I then had the bad idea of changing the BIOS security option to enable the pre-POST fingerprint option.Now I end-up with a system that keeps rebooting forever preventing me to access the BIOS configuration.(I guess that after pressing F1 for entering BIOS, it expects me to scan my finger, but doesn't find the reader, so reboots again and again.)Please HELPThank you!!

Read other answers
RELEVANCY SCORE 65.6

I've been using Windows 7 Ultimate for a few years now with AuthenTec Protector Suite 2012 installed and a TrueMe fingerprint reading device.

The Protector Suite software allowed me to login to windows using a fingerprint and to use fingerprints to open password protected files as well as entering passwords into web screens. The software maintained a database, which allowed any entry of a password to be stored against a fingerprint.

Consequently, I've become used to simply swiping the fingerprint reader to enter all my passwords. Brilliant!

Along comes Windows 10 and I can't get Protector Suite 2012 to install. It gives the error "To use this product, Windows Biometric Framework must be enabled.". I can successfully setup Windows 10 Hello to use the fingerprint reader to login to Windows 10, but this is a small fraction of the potential of using fingerprints.

Anyone any idea on how to enable Windows Biometric Framework. By the way I've already tried using gpedit.msc to Enable "Allow the use of biometrics" but this doesn't appear to make the slightest bit of difference.

Alternatively, is there any Windows 10 compatible software out there that will do more than simply allow me to use my fingerprint reader to login. I would like to use it to enter passwords for protected files and web page inputs.

I performed a clean, fresh install of Windows 10 Pro alongside my existing Windows 7 Ultimate, so I can dual boot. Until I get ALL the functionality I ... Read more

Read other answers
RELEVANCY SCORE 65.6

Good morning, I had to refresh my laptop and now I am having to download all the apps and softwares. I'm having troubles to find the fingerprint reader software for my laptop. Can someone help me, please? Thank you,Flavia











Solved!
View Solution.

A:fingerprint reader windows 10

Hi, If you open SimplePass and then choose the Password option, this should then prompt you to scan your fingerprint a few times in order to set up the facility to log in this way. Regards, DP-K

Read other 10 answers
RELEVANCY SCORE 64.8

Just upgraded from Windows 7 Pro to Windows 10 Pro. The fingerprintreader has stopped working. I can find the option to set this up but instal is greyed out as no driver available. Cannot find one on any support forum? Anyone else with this problem and sorted it please?











Solved!
View Solution.

A:How do I get the fingerprint reader working on Windows 10

Aug 11. I have been running Windows 10 updates each day since upgrading and today after a reboot the finger print reader started working? and remembered my print as well. I guess Microsoft dropped in a fix for this (which works for me) so maybe something to try?

Read other 7 answers
RELEVANCY SCORE 64.8

1.   have the Dell control vault file from the Dell support site already downloaded in a separate folder or drive.
you do NOT want the "DDPA" or "firmware update" or ""control point" files!
2.  the Dell file is not the "latest" USH driver, but do NOT install a later version yet!   (such as you will find using driver updaters).  
the original Dell file will install BOTH the Windows Biometric control vault and driver, and also install the Dell Controlvault and driver.   do you need both of those?   YES.
so what happens if you do install the 'new' Dell controlvault version first?   the new version will NOT install the Windows Biometric, which means your fingerprint scanner won't work!
3.  so when installing Windows 10, do NOT connect to the internet.  you want to first install the Dell controlvault that you downloaded earlier from Dell support.   if you connect to the internet before that, Windows 10 is going to find and install the 'new' version, leaving you without a working fingerprint.
4.  you are now able to go to settings, accounts, signin and be able to see "hello" fingerprint signin choice.  go ahead and install your fingerprints now, before any internet connection.
5.  later if you wish, you can then put in the new Dell controlvault version you find on driver updaters.  you will see both the Dell and the Windows controlvau... Read more

Read other answers
RELEVANCY SCORE 64.8

This is probably really obvious, but I recently purchased a new laptop with a Fingerprint reader. It came with a fingerprint reader (an AuthenTec AES2501A), and Windows installed all the drivers for it and stuff, and it came with this little program to "learn" your fingerprint for each finger (which I went through), but I was hoping you could actually "do" something with it, LOL!

Is this feasible?

Thanks.

- 2 Bunny

A:Any way to log in to Windows with a Biometric Fingerprint Reader?

type biometric into the search bar and the settings will allow you to register use the device to log into windows.

Read other 7 answers
RELEVANCY SCORE 64.8

I use Lenovo Thinkpad T450 that has Windows upgraded from 8 to 10. I did all instructions on this link - https://forums.lenovo.com/t5/ThinkPad-T400-T500-and-newer-T/Fingerprint-support-on-Windows-10-ThinkP... - I updated BIOS and chipset drivers.- I checked program list. There is no Lenovo Fingerprint Manager Pro.- I updated fingerprint reader driver from Device Manager. (Driver Version - 4.5.507.0)- I created PIN for Windows Hello. However, whenever I try to setup Fingerprint using Windows Hello I keep getting an error. Click on Setup under Fingerprint > SuccessClick on Get Started > SuccessEnter the PIN > SuccessScan my finger on the finger print scannet > Error: Sorry, something went wrong. Close Windows Hello, and then try going through the setup again. I have tried the above steps many times and still facing the same issue.

Read other answers
RELEVANCY SCORE 64.8

Since upgrading to Windows 10, I have not been able to use the fingerprint reader on my HP ZBook 14. In the Windows documentation, it says this should be through Windows Hello, however in Windows settings I get the message that Windows Hello is not available on this device. Is there a driver or patch available to enable the fingerprint reader on Windows 10? Thanks

Read other answers
RELEVANCY SCORE 64.8

Hi all, I'm having issues trying to use the fingerpint reader. Notebook is an HP Probook g2 640 and I've instaled the drivers suggested by HP in the Support forum (Synaptics WBF). Anyway, when I try to run the Synaptics app, this is the error. "The Digital fingerprint reader is not detected. Please make sure the sensor is configured correctly and try again". Also, in the Device Manager, I cannot find any "Biometric" information. Do I need to install any other driver from Windows 7 first? Any help will be appreciated. Cheers

Read other answers
RELEVANCY SCORE 64.8

I am having a problem with fingerprint reader in Windows 7 64 bit for my dv6 laptop.
I have tried many combinations from different websites and forums and still the problem exists.
Device manager shows an UNKNOWN DEVICE :

Location : Port_#0003.Hub_#0004

DEVICE STATUS

The drivers for this device are not installed. (Code 28)
There is no driver selected for the device information set or element.

HARDWARE ID'SUSB\VID_138A&PID_0005&REV_0<90
USB\VID_138A&PID_0005

PHYSICAL DEVICE OBJECT'S NAME
\Device\USBPDO-5

BUS TYPE GUIDE
{9d7debbc-c85d-11d1-9eb4-006008c3a19a}

LOCATION PATHS
PCIROOT(0)#PCI(1D00)#USBROOT(0)#USB(1)#USB(3)

DEVICE INSTANCE PATH
USB\VID_138A&PID_0005\25008DB3D801

PARENT
USB\VID_8087&PID_0020\5&3a301d21&0&1

I think it's my fingerprint reader.

PLZZZZZZZZZ HELP !!!!!!!!!!!!
 

A:HP fingerprint reader problem in windows 7 64 bit

Did you go to your HP site to see if there updated Drivers for your fingerprint reader?
 

Read other 2 answers
RELEVANCY SCORE 64.4

Good day,
Got my new and shiny E7470, but there is some trouble in paradise.
Is there a way to improve fingerprint reader? This thing is complete <profanity>. Half of the time it does not recognize the finger and when it recognized, it just takes too long. Updated all drivers and software to the latest, as per dell support suggestion. Still <profanity> :D My old Vostro 3350 FP reader works better in any case.
And the second question is, can the nfc read tags? Installed a couple of programs from windows store, but they do not show the tags info. When the sound is on and I place a tag on the reader, there is chime and that is all. Device manager shows, that device is active and working without problems.
NFC card should be Mifare Plus.

A:How to improve fingerprint reader and can the nfc reader read tags? e7470

Received my E7470 few days ago same exact problem. Go to Dell Support website download and reinstall the Chipset Drivers 10.1.1.9 ,A01
Seems there is problem after updating the ControlVault driver. This fixed my issue.

Read other 2 answers
RELEVANCY SCORE 64

I have been trying to get fingerprint reader to work ever since I upgraded to Windows 10 last year.  The first issue: when I try to scan my fingerprint in the Simplepass program, I click which finger and scan but nothing happens. Clearly, the program does not work with Windows 10. I then saw this same Q on another forum and they had a link to download simplepass update, which I did. It would not install. I even went to the actual HP site to download the latest simplepass upgrade but it still does not work. While installing, I get the following error message "Please uninstall Authentec fingerprint software then try to install again." I looked in my entire computer, via search, control panel, uninstall programs, etc. and there is no such program on my computer. Anyone else have this problem and a possible solution? Much appreciated!

Read other answers
RELEVANCY SCORE 64

I just got an Ideapad Flex 4, and one of the main reasons I bought it was for the fingerprint reader.  The convenience of one was the only good thing about my old HP.   I could not figure out how to use the scanner to manage access to websites (Amazon, Facebook, etc.), so I called Tech Support.  The woman I spoke to told me I could use that feature if I downgraded to Windows 8, but Lenovo hasn't yet configured their computers to Windows 10.  (Seriously?!?!  It was released a year and a half ago!)  Is this really true?  Can I not use the fingerprint scanner for anything but getting into my computer?  If so, is there an app that will allow me to do this?

Read other answers
RELEVANCY SCORE 64

When will Lenovo release fingerprint reader software for Lenovo T400 for Windows 8.1? There is a driver for T61, but not for T400. I installed some version from internet, it busted my motherboard after a week. Now I am looking for the official driver for my other T400.

Read other answers
RELEVANCY SCORE 64

So my fingerprint reader isnt working. Tried hp simple pass but fingerprint option doesnt show up. Windows hello doesnt show up either. Tried updating the driver still nothing. Have tried a few different things from other forum posts to no avail. Any help will be greatly appreciated.

A:fingerprint reader on hp 8460p with windows 10 not working

1. Try steps from: http://support.hp.com/us-en/document/c037182402. Since this is a 8460P unit, install HP Client Security or HP Protect Tools software instead of SimplePass.

Read other 1 answers
RELEVANCY SCORE 64

hello, my company has recently purchase a lenovo x1 yoga wich includes a fingerprint reader.the notebook is joined to an active directory domain. i found myself with a problem when i want to configure windows Hello in order to register my fingerprint. The ?Set up? button is greyed out, and I can?t click on it. and in the top of the windows appears a red text that says ?Some settings are managed by your organization?. Can you help me to solute this problem? I want to be able to sign in using my fingerprint.The computer has windows 10 installed Thank you very much in advance

Read other answers
RELEVANCY SCORE 64

I know Microsoft monitors these threads. I have been following this discussion since day one. I have even posted my thoughts a couple of times.( I want to use the Fingerprint Reader on my keyboard!) I am informed of new threads by email. One day I clicked on the link in an email notice and received the following ...
 
"This Forums has already been merged into another forum or deleted, please see the notification in Announcement Forums."
 
I went seaching in forums under the thread title. I could not find it. I figured somehow they (MS) tied my screen name to a blacklist and I was no longer able to find or much less view the discussions. After my search, I still kept receiving email notices that posts to the original thread name were still being made. Today I used an alternate MSN login, and guess what I found.... the discussion and here I am again. Talk about dirty dealings.  Their time and efforts would be much better placed if they would finish and release the drivers instead of messing with readers of this discussion.

A:Windows Vista 64 Bit and Microsoft Fingerprint Reader

Hello,
 
Thank you for posting!
 
Please believe our forum won?t delete any post without enough reason. If you have any suggestion or feedback on TechNet forum, we recommended you to post it in the following queue:
 
MSDN and TechNet Website Feedback
http://forums.microsoft.com/TechNet/ShowForum.aspx?ForumID=1603&SiteID=17
 
As there are some known issues that alert mails contain incorrect URLs, please use the following steps to see if your threads still exist:
 
1.    Click the hyper-link provided in the alert mail, such as Click here, to view the Post alert details....
2.    When a new window or tab opens, quickly record the URL that appears in the address bar. (Copy and paste is an available method.) The address should be like: http://forums.microsoft.com/forums/ShowPost.aspx?PostID=xxxxxx&SiteID=17
3.    Change the address above to http://forums.microsoft.com/technet/ShowPost.aspx?PostID=xxxxxx&SiteID=17 (forums -> technet) and use this new link to try linking to your thread.
 
Thanks for your patience and cooperation!
 
Regards,
Lionel Chen
Microsoft Online Community Support
 

Read other 2 answers
RELEVANCY SCORE 64

My fingerprint reader doesn't work with Firefox or IE. It only works when logging in to Windows.My fingerprint software version is 3.3.2.50My password manager version is 4.70I'm using Firefox ESR version 52.2.2.1 32 bitwhich enables me to use unsigned addons.Using Windows 7 Pro 64 bitThinkpad T400 2767 WU6 I woud greatly appreciate some help on this matter

Read other answers
RELEVANCY SCORE 64

The built-in fingerprint reader on my HP ProBook 440 G3 laptop is not working. I installed the lastest versions of both [HP Client Security Manger] and [Synaptics Mouse Driver]. I also updated the BIOS. The problems seems to be that Biometrics is absent from the Device Manager.  Even when I entered BIOS on startup, I could not find options to enable Biometrics. Nothing seems to work. Please help!

Read other answers
RELEVANCY SCORE 64

Just purchased the x1 carbon, upgraded to windwos 10 and I cannot install the Lenovo Fingerprint reader software! I only see 8.1 avaiable. No option for Windows 10?Anyone? Nevermind! Found a fix. https://forums.lenovo.com/t5/ThinkPad-T400-T500-and-newer-T/Fingerprint-support-on-Windows-10-ThinkP...











Solved!
Go to Solution.

A:2015 X1 Carbon fingerprint reader and Windows 10?

Man, the 2015 X1 Carbon is crap! The 2013 model, I could turn the laptop on with the fingerprint sensor!

Read other 4 answers
RELEVANCY SCORE 64

My fingerprint reader will not start under Windows 10 Creator when my external keyboard which has a builtin fingerprint reader is attached. The Device Manager shows that the internal reader is enabled but cannot start (Code 10). If I disable the device and then re-enable the device, then the fingerprint reader starts and will continue to function normally until shutdow. I have the latest Synaptics driver installed 5.1.327.26, but no change. If I do not have the P70 docked, then the fingerprint reader works fine. Suggestions?

Read other answers
RELEVANCY SCORE 63.6

Hi folks,
When windows 10 was first released I downloaded it and burned to DVD using the media creation tool from Microsoft.
As windows 10 has now had a major update, and I want to create a DVD with that update on it, without having to reinstall it later, as I have other partitions on my computer to update to 10 as well.
So my query is, does anyone know if I was to download windows 10 32 bit from Microsoft again (using the media creation tool from Microsoft) will it include the latest major update to 10?
Thanks for any help

A:Is windows 10 latest big update included in latest media creation tool

Microsoft has made available a download able iso for win 10 1511. If you don't see download link on win pc then try on some other device.. like an android phone or tablet. That's how I got it downloaded and had clean installed. Hope this helps.

EDIT link: Windows 10 ISO

Read other 31 answers
RELEVANCY SCORE 63.2

just checking to be sure.   as far as i see, windows 10 has no way to use the e6500 fingerprint reader?

not with control vault, data access protection or anything else.   right?

thanks.

Read other answers
RELEVANCY SCORE 63.2

Hello,

I have problem with figerprint reader on portege Z30t-A-11U - in Windows 8.1 PRO
Problem is from the beginning - (factory preinstalled system)

Several times a week does not respond fingerprint reader on waking or after waking the laptop. (icon for logon is not at that moment to see - the reader will not operate even after manual login)

Thanks in advance.

Frantisek

A:Portege Z30t-A-11U fingerprint reader problem in Windows 8.1

If this fingerprint issue does not occur always but only from time to time, then the troubleshooting will be very difficult?
Such ?occasional? issues are always tricky?
Anyway, if you did not try to update the fingerprint software in the past, I would recommend you to do that?

Furthermore please check if the fingerprint sensor has been enabled in the BIOS.



If not, enable the fingerprint and save the BIOS changes.

Read other 4 answers
RELEVANCY SCORE 63.2

Please advise where I can get the validity fingerprint driver for Windows 10 for my PC.  It is not on the driver page for this laptop, yet should be available I think.

A:Validity fingerprint reader for Elitebook 8540W Windows 10 6...

Hi: HP does not support your notebook for W10. https://support.hp.com/us-en/document/c05195282 The only suggestion I can offer would be to try the W7 fingerprint sensor driver from your PC's support page. This package contains the driver that enables the Validity Fingerprint Sensor in supported notebook models that are running a supported operating system. The fingerprint sensor scans fingerprints for use with biometric security applications. 4.5.133.0 Rev.A    Jun 20, 2014 http://ftp.hp.com/pub/softpaq/sp66501-67000/sp66915.exe If that works, and you want to use the fingerprint sensor to log in, see if installing the W10 Client Security Manager software works to enroll your fingerprint. This software supercedes the HP ProtectTools software. HP Client Security Manager provides enhanced Windows login and website single-sign-on capabilities. Security Manager is also the host for HP Client Security plugins, and therefore should be installed before other Client Security modules. This package is provided for supported models running a supported operating system. http://ftp.hp.com/pub/softpaq/sp74001-74500/sp74101.exe  

Read other 1 answers
RELEVANCY SCORE 63.2

Simple Pass fingerprint reader has stopped working. I used to be greeted by a flashing reader LED. That no nonger happens. Suggestions for restoring functionality, please.

Read other answers
RELEVANCY SCORE 63.2

Latitude E6230 fingerprint reader stops working after Windows 10 upgrade. Reader is recognized in Win7 but not in Win10. Reinstall OS several times, same results. Applied Dell security driver P5T4G but same result. Device status: This device cannot start (code 10) Current device power state cannot support this request. USB\VID_0A5C&PID_5801&MI_03

A:E6230 fingerprint reader stopped working in Windows 10

I am having the same issue on my latitude E6430

Read other 1 answers
RELEVANCY SCORE 63.2

Hi, i bought a yoga X1 (20FR) and i can't use the fingerprint reader....I've downloaded the latest driver on lenovo's website and still, it doesn't work.I understood that on windows 10 it's windows hello which is supposed to set the biometric devices? I don't know what to do because when i go in Windows hello, it shows "windows hello isn't available for this device". Can anyone help me please?

Read other answers
RELEVANCY SCORE 62.8

I have a X1 Carbon 20A8 2nd Gen which I have clean installed Windows 10 on today. It's a replacement laptop which I received. The fingerprint scanner does not show up in the Device Manager, even after installation of the Validity drivers for Windows 10. Resetting fingerprint data in the BIOS shows there is no fingerprinter reader detected Any ideas?

A:X1 Carbon 2nd Gen fingerprint reader not showing up after Windows 10 clean install

Actually can anyone help me, the model is 20A8-S00C00, does this particular model actually have a fingerprint scanner?

Read other 1 answers
RELEVANCY SCORE 62

Hello,
I have a curious Problem with a Fresh windows 10 Install (restore from Dell Media) and he Fingerprint Reader.
I installed all drivers inkl. Dell Security Tools. 2 Fingers are recognized in Software.
But after Restart from Windows, Login is only possible with PW or secure Question. When i then lock the laptop, login with finger print is available and possible ?!
Also when I then shutdown the Computer and re-power on, fingerprint login is also possible.
But when i press Reboot in Windows, the reader is again not available.
Also when the Computer hits standby and then is power on again, fingerprint is not available.

What can I do to get this reader always available ?

Read other answers
RELEVANCY SCORE 61.2

Hi, I have the Lenovo Yoga 720 15 IKB 80X7 (4K display), since many days ago, I'm currently posting this on 7-20-2017, the fingerprint of my laptop stopped working so now In the windows hello sign in menu it shows a message in which it says "Windows Hello is not available on this device", the fingerprint option doesn't appear there anymore.When I check the issue on the "update device drivers menu" an exclamation mark appears next to the synaptics drivers WBDI, in the section of biometric devices. When I click on it to see more information it appears this message: "This device is not working properly because Windows cannot load the drivers required for this device. (Code 31){Operation Failed}The requested operation was unsuccessful." I show you in the picture the information I get in the driver tab. I do not have the option to roll back the driver so I can't make it work again. I checked and it is the last driver available so far but it doesn't work. By the way I have the same exclamation mark and the same message of error in the driver "system interface foundation driver", code 31..., is there any link with it?I've already re installed windows twice through the option "reset this pc" from the configuration menu, one without deleting my files and the other removing all, but I still had the same issue with the fingerprint reader since the beginning of the new start, it didn't work. Does anybody have the same issue and a solution?Thanks in advance



... Read more

Read other answers