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Laptop randomly switches off and won't let me use certain things without it freezing

Q: Laptop randomly switches off and won't let me use certain things without it freezing

Hello, my laptop started to become very slow so i ran an anti-malware scan and it says i have 11 infections (the log is at the bottom) the laptop freezes when and randomly switches off it won't let me acces google chrome or Microsoft word. Please help!

DDS files attched/posted

.
DDS (Ver_11-03-05.01) - NTFSx86
Run by Jen at 17:13:11.89 on 31/03/2011
Internet Explorer: 8.0.6001.19019
Microsoft? Windows Vista? Home Premium 6.0.6002.2.1252.44.1033.18.2812.1534 [GMT 1:00]
.
AV: Microsoft Security Essentials *Enabled/Updated* {108DAC43-C256-20B7-BB05-914135DA5160}
SP: Microsoft Security Essentials *Enabled/Updated* {ABEC4DA7-E46C-2F39-81B5-AA334E5D1BDD}
SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
.
============== Running Processes ===============
.
C:\windows\system32\wininit.exe
C:\windows\system32\lsm.exe
C:\windows\system32\svchost.exe -k DcomLaunch
C:\windows\System32\svchost.exe -k Cognizance
C:\Program Files\Hewlett-Packard\File Sanitizer\HPFSService.exe
c:\Program Files\Hewlett-Packard\Drive Encryption\HpFkCrypt.exe
C:\windows\system32\svchost.exe -k rpcss
c:\Program Files\Microsoft Security Client\Antimalware\MsMpEng.exe
C:\windows\system32\Ati2evxx.exe
C:\windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\windows\system32\svchost.exe -k netsvcs
C:\windows\system32\svchost.exe -k GPSvcGroup
C:\windows\system32\SLsvc.exe
C:\windows\system32\svchost.exe -k LocalService
C:\windows\system32\Hpservice.exe
C:\windows\system32\svchost.exe -k NetworkService
C:\windows\system32\Ati2evxx.exe
C:\windows\system32\WLANExt.exe
C:\windows\system32\taskeng.exe
C:\windows\System32\spoolsv.exe
C:\windows\system32\svchost.exe -k LocalServiceNoNetwork
c:\Program Files\ActivIdentity\ActivClient\accoca.exe
C:\windows\system32\AEADISRV.EXE
C:\Windows\system32\agrsmsvc.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
c:\Program Files\ActivIdentity\ActivClient\acevents.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\windows\system32\svchost.exe -k bthsvcs
c:\Program Files\Hewlett-Packard\HP ProtectTools Security Manager\PTChangeFilterService.exe
C:\Program Files\Common Files\InterVideo\RegMgr\iviRegMgr.exe
C:\Program Files\Common Files\LightScribe\LSSrvc.exe
C:\Program Files\CDBurnerXP\NMSAccessU.exe
C:\Program Files\PDF Complete\pdfsvc.exe
C:\Program Files\Google\Update\GoogleUpdate.exe
C:\windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\windows\system32\rpcnet.exe
C:\Program Files\Microsoft\BingBar\SeaPort.EXE
C:\windows\system32\svchost.exe -k imgsvc
C:\windows\System32\svchost.exe -k WerSvcGroup
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE
C:\windows\system32\SearchIndexer.exe
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe
C:\Program Files\Hewlett-Packard\Shared\hpqWmiEx.exe
C:\windows\system32\wbem\wmiprvse.exe
C:\windows\system32\wbem\wmiprvse.exe
c:\Program Files\Microsoft Security Client\Antimalware\NisSrv.exe
C:\windows\system32\Dwm.exe
C:\windows\system32\taskeng.exe
C:\windows\Explorer.EXE
c:\Program Files\Hewlett-Packard\IAM\Bin\AsGHost.exe
C:\Program Files\Google\Update\GoogleUpdate.exe
C:\Program Files\ActivIdentity\ActivClient\accrdsub.exe
C:\Program Files\Hewlett-Packard\HP ProtectTools Security Manager\pthosttr.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\Hewlett-Packard\HP Wireless Assistant\HPWAMain.exe
C:\Program Files\Hewlett-Packard\File Sanitizer\CoreShredder.exe
C:\Program Files\Java\jre1.6.0_06\bin\jusched.exe
C:\Program Files\Hewlett-Packard\HP Quick Launch Buttons\QLBCTRL.exe
C:\Program Files\HP\HP Software Update\hpwuSchd2.exe
C:\Program Files\Analog Devices\Core\smax4pnp.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Microsoft Security Client\msseces.exe
C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe
C:\Program Files\Common Files\LightScribe\LightScribeControlPanel.exe
C:\Program Files\Windows Live\Messenger\msnmsgr.exe
C:\Windows\ehome\ehtray.exe
C:\Program Files\Windows Media Player\wmpnscfg.exe
C:\Program Files\Windows Sidebar\sidebar.exe
C:\Program Files\WIDCOMM\Bluetooth Software\BTTray.exe
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\Windows\ehome\ehmsas.exe
c:\Program Files\ATI Technologies\ATI.ACE\Core-Static\MOM.exe
C:\Program Files\Hewlett-Packard\HP wireless Assistant\WiFiMsg.EXE
C:\Users\Jen\AppData\Local\Google\Update\GoogleUpdate.exe
C:\windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
C:\Program Files\Hewlett-Packard\Shared\HpqToaster.exe
C:\Program Files\Hewlett-Packard\HP Quick Launch Buttons\VolCtrl.exe
c:\Program Files\ActivIdentity\ActivClient\acevents.exe
c:\Program Files\Hewlett-Packard\HP Health Check\hphc_service.exe
C:\Program Files\Hewlett-Packard\HP Quick Launch Buttons\Com4QLBEx.exe
C:\Program Files\WIDCOMM\Bluetooth Software\BtStackServer.exe
C:\Program Files\Synaptics\SynTP\SynTPHelper.exe
C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\CCC.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Google\Google Toolbar\GoogleToolbarUser_32.exe
c:\Program Files\Microsoft Security Client\Antimalware\MpCmdRun.exe
c:\Program Files\Microsoft Security Client\Antimalware\MpCmdRun.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\windows\system32\taskeng.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\windows\system32\SearchProtocolHost.exe
C:\windows\system32\SearchFilterHost.exe
C:\windows\system32\DllHost.exe
C:\windows\system32\DllHost.exe
C:\Users\Jen\Desktop\dds.scr
.
============== Pseudo HJT Report ===============
.
uStart Page = hxxp://www.google.co.uk/
mStart Page = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=en_gb&c=83&bd=all&pf=cmnb
mDefault_Page_URL = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=en_gb&c=83&bd=all&pf=cmnb
uInternet Settings,ProxyOverride = *.local
BHO: AskBar BHO: {201f27d4-3704-41d6-89c1-aa35e39143ed} - c:\program files\askbardis\bar\bin\askBar.dll
BHO: BHO_Startup Class: {3134413b-49b4-425c-98a5-893c1f195601} - c:\program files\hewlett-packard\file sanitizer\IEBHO.dll
BHO: AVG Safe Search: {3ca2f312-6f6e-4b53-a66e-4e65e497c8c0} - c:\program files\avg\avg8\avgssie.dll
BHO: {6EBF7485-159F-4bff-A14F-B9E3AAC4465B} - No File
BHO: Groove GFS Browser Helper: {72853161-30c5-4d22-b7f9-0bbc1d38a37e} - c:\program files\microsoft office\office12\GrooveShellExtensions.dll
BHO: Windows Live ID Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - c:\program files\common files\microsoft shared\windows live\WindowsLiveLogin.dll
BHO: Google Toolbar Helper: {aa58ed58-01dd-4d91-8333-cf10577473f7} - c:\program files\google\google toolbar\GoogleToolbar_32.dll
BHO: Google Toolbar Notifier BHO: {af69de43-7d58-4638-b6fa-ce66b5ad205d} - c:\program files\google\googletoolbarnotifier\5.6.6209.1142\swg.dll
BHO: Bing Bar Helper: {d2ce3e00-f94a-4740-988e-03dc2f38c34f} - "c:\program files\microsoft\bingbar\BingExt.dll"
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: Credential Manager for HP ProtectTools: {df21f1db-80c6-11d3-9483-b03d0ec10000} - c:\program files\hewlett-packard\iam\bin\ItIEAddIn.dll
TB: {0BF43445-2F28-4351-9252-17FE6E806AA0} - No File
TB: Ask Toolbar: {3041d03e-fd4b-44e0-b742-2d9b88305f98} - c:\program files\askbardis\bar\bin\askBar.dll
TB: Google Toolbar: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - c:\program files\google\google toolbar\GoogleToolbar_32.dll
TB: Bing Bar: {8dcb7100-df86-4384-8842-8fa844297b3f} - "c:\program files\microsoft\bingbar\BingExt.dll"
TB: {21FA44EF-376D-4D53-9B0F-8A89D3229068} - No File
uRun: [LightScribe Control Panel] c:\program files\common files\lightscribe\LightScribeControlPanel.exe -hidden
uRun: [msnmsgr] "c:\program files\windows live\messenger\msnmsgr.exe" /background
uRun: [ehTray.exe] c:\windows\ehome\ehTray.exe
uRun: [WMPNSCFG] c:\program files\windows media player\WMPNSCFG.exe
uRun: [swg] "c:\program files\google\googletoolbarnotifier\GoogleToolbarNotifier.exe"
uRun: [Sidebar] c:\program files\windows sidebar\sidebar.exe /autoRun
uRun: [Google Update] "c:\users\jen\appdata\local\google\update\GoogleUpdate.exe" /c
mRun: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
mRun: [StartCCC] "c:\program files\ati technologies\ati.ace\core-static\CLIStart.exe"
mRun: [<NO NAME>]
mRun: [accrdsub] "c:\program files\actividentity\activclient\accrdsub.exe"
mRun: [PTHOSTTR] c:\program files\hewlett-packard\hp protecttools security manager\PTHOSTTR.EXE /Start
mRun: [CognizanceTS] rundll32.exe c:\progra~1\hewlet~1\iam\bin\ASTSVCC.dll,RegisterModule
mRun: [PDF Complete] c:\program files\pdf complete\pdfsty.exe
mRun: [SynTPEnh] c:\program files\synaptics\syntp\SynTPEnh.exe
mRun: [hpWirelessAssistant] c:\program files\hewlett-packard\hp wireless assistant\HPWAMain.exe
mRun: [HP Health Check Scheduler] c:\program files\hewlett-packard\hp health check\HPHC_Scheduler.exe
mRun: [File Sanitizer] c:\program files\hewlett-packard\file sanitizer\CoreShredder.exe
mRun: [SunJavaUpdateSched] "c:\program files\java\jre1.6.0_06\bin\jusched.exe"
mRun: [QlbCtrl.exe] c:\program files\hewlett-packard\hp quick launch buttons\QlbCtrl.exe /Start
mRun: [WatchDog] c:\program files\intervideo\dvd check\DVDCheck.exe
mRun: [HP Software Update] c:\program files\hp\hp software update\HPWuSchd2.exe
mRun: [SoundMAX] c:\program files\analog devices\soundmax\soundmax.exe /tray
mRun: [SoundMAXPnP] c:\program files\analog devices\core\smax4pnp.exe
mRun: [QuickTime Task] "c:\program files\quicktime\QTTask.exe" -atboottime
mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
mRun: [MSC] "c:\program files\microsoft security client\msseces.exe" -hide -runkey
mRun: [GrooveMonitor] "c:\program files\microsoft office\office12\GrooveMonitor.exe"
mRun: [Malwarebytes' Anti-Malware (reboot)] "c:\program files\malwarebytes' anti-malware\mbam.exe" /runcleanupscript
StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\blueto~1.lnk - c:\program files\widcomm\bluetooth software\BTTray.exe
StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\dvdche~1.lnk - c:\program files\intervideo\dvd check\DVDCheck.exe
mPolicies-explorer: NoActiveDesktopChanges = 1 (0x1)
mPolicies-explorer: BindDirectlyToPropertySetStorage = 0 (0x0)
mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office12\EXCEL.EXE/3000
IE: Google Sidewiki... - c:\program files\google\google toolbar\component\GoogleToolbarDynamic_mui_en_D183CA64F05FDD98.dll/cmsidewiki.html
IE: Send image to &Bluetooth Device... - c:\program files\widcomm\bluetooth software\btsendto_ie_ctx.htm
IE: Send page to &Bluetooth Device... - c:\program files\widcomm\bluetooth software\btsendto_ie.htm
IE: {CCA281CA-C863-46ef-9331-5C8D4460577F} - c:\program files\widcomm\bluetooth software\btsendto_ie.htm
IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - c:\program files\windows live\writer\WriterBrowserExtension.dll
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\progra~1\micros~2\office12\ONBttnIE.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~2\office12\REFIEBAR.DLL
DPF: {166B1BCA-3F9C-11CF-8075-444553540000} - hxxp://download.macromedia.com/pub/shockwave/cabs/director/sw.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_19-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0006-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_06-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0019-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_19-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_19-windows-i586.cab
DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - hxxp://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
DPF: {E77F23EB-E7AB-4502-8F37-247DBAF1A147} - hxxp://gfx1.hotmail.com/mail/w4/pr01/photouploadcontrol/VistaMSNPUplden-gb.cab
Handler: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - c:\program files\microsoft office\office12\GrooveSystemServices.dll
Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - c:\program files\windows live\photo gallery\AlbumDownloadProtocolHandler.dll
AppInit_DLLs: apshook.dll
SEH: Groove GFS Stub Execution Hook: {b5a7f190-dda6-4420-b3ba-52453494e6cd} - c:\program files\microsoft office\office12\GrooveShellExtensions.dll
LSA: Notification Packages = scecli ASWLNPkg
mASetup: {10880D85-AAD9-4558-ABDC-2AB1552D831F} - "c:\program files\common files\lightscribe\LSRunOnce.exe"
Hosts: 127.0.0.1 www.spywareinfo.com
.
============= SERVICES / DRIVERS ===============
.
R0 SbAlg;SbAlg;c:\windows\system32\drivers\SbAlg.sys [2008-5-30 51376]
R0 SbFsLock;SbFsLock;c:\windows\system32\drivers\SbFsLock.sys [2008-5-30 12928]
R1 MpFilter;Microsoft Malware Protection Driver;c:\windows\system32\drivers\MpFilter.sys [2010-10-24 165264]
R1 MpKsld78562d5;MpKsld78562d5;c:\programdata\microsoft\microsoft antimalware\definition updates\{fa29f1df-86ab-49b9-9bfa-c17be340cc54}\MpKsld78562d5.sys [2011-3-31 28752]
R1 RsvLock;RsvLock;c:\windows\system32\drivers\rsvlock.sys [2008-5-30 12496]
R2 accoca;ActivClient Middleware Service;c:\program files\actividentity\activclient\accoca.exe [2007-5-16 182576]
R2 ASBroker;Logon Session Broker;c:\windows\system32\svchost.exe -k Cognizance [2008-1-21 21504]
R2 ASChannel;Local Communication Channel;c:\windows\system32\svchost.exe -k Cognizance [2008-1-21 21504]
R2 FontCache;Windows Font Cache Service;c:\windows\system32\svchost.exe -k LocalServiceAndNoImpersonation [2008-1-21 21504]
R2 HP ProtectTools Service;HP ProtectTools Service;c:\program files\hewlett-packard\hp protecttools security manager\PTChangeFilterService.exe [2008-6-2 18944]
R2 HpFkCryptService;Drive Encryption Service;c:\program files\hewlett-packard\drive encryption\HpFkCrypt.exe [2008-5-30 256512]
R2 HPFSService;File Sanitizer for HP ProtectTools;c:\program files\hewlett-packard\file sanitizer\HPFSService.exe [2008-6-26 77824]
R2 hpsrv;HP Service;c:\windows\system32\hpservice.exe [2008-4-7 26168]
R2 pdfcDispatcher;PDF Document Manager;c:\program files\pdf complete\pdfsvc.exe [2008-6-26 576024]
R3 Com4QLBEx;Com4QLBEx;c:\program files\hewlett-packard\hp quick launch buttons\Com4QLBEx.exe [2008-6-26 193840]
R3 MpNWMon;Microsoft Malware Protection Network Driver;c:\windows\system32\drivers\MpNWMon.sys [2010-10-24 43392]
R3 NisDrv;Microsoft Network Inspection System;c:\windows\system32\drivers\NisDrvWFP.sys [2010-10-24 54144]
R3 NisSrv;Microsoft Network Inspection;c:\program files\microsoft security client\antimalware\NisSrv.exe [2010-11-11 206360]
S2 ASKUpgrade;ASKUpgrade;c:\program files\askbardis\bar\bin\ASKUpgrade.exe [2009-8-5 234888]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;c:\windows\microsoft.net\framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]
S2 gupdate;Google Update Service (gupdate);c:\program files\google\update\GoogleUpdate.exe [2011-1-11 136176]
S3 b57nd60x;Broadcom NetXtreme Gigabit Ethernet - NDIS 6.0;c:\windows\system32\drivers\b57nd60x.sys [2008-1-21 179712]
S3 BBSvc;Bing Bar Update Service;c:\program files\microsoft\bingbar\BBSvc.EXE [2011-2-28 183560]
S3 fssfltr;FssFltr;c:\windows\system32\drivers\fssfltr.sys [2011-1-20 39272]
S3 fsssvc;Windows Live Family Safety Service;c:\program files\windows live\family safety\fsssvc.exe [2010-9-23 1493352]
S3 WPFFontCache_v0400;Windows Presentation Foundation Font Cache 4.0.0.0;c:\windows\microsoft.net\framework\v4.0.30319\wpf\WPFFontCache_v0400.exe [2010-3-18 753504]
.
=============== Created Last 30 ================
.
2011-03-31 15:59:55 -------- d-----w- c:\users\jen\appdata\local\{A4CCA93F-541F-4B30-91DE-96D9011DE94D}
2011-03-31 15:56:50 28752 ----a-w- c:\progra~2\microsoft\microsoft antimalware\definition updates\{fa29f1df-86ab-49b9-9bfa-c17be340cc54}\MpKsld78562d5.sys
2011-03-30 17:47:22 -------- d-----w- c:\users\jen\appdata\roaming\Malwarebytes
2011-03-30 17:47:13 38224 ----a-w- c:\windows\system32\drivers\mbamswissarmy.sys
2011-03-30 17:47:11 -------- d-----w- c:\progra~2\Malwarebytes
2011-03-30 17:47:04 20952 ----a-w- c:\windows\system32\drivers\mbam.sys
2011-03-30 17:47:04 -------- d-----w- c:\program files\Malwarebytes' Anti-Malware
2011-03-28 09:14:26 797696 ----a-w- c:\windows\system32\FntCache.dll
2011-03-28 09:14:26 1068544 ----a-w- c:\windows\system32\DWrite.dll
2011-03-28 09:14:25 288768 ----a-w- c:\windows\system32\XpsGdiConverter.dll
2011-03-27 20:56:12 439632 ----a-w- c:\progra~2\microsoft\microsoft antimalware\definition updates\{4ad3cbb0-f724-40f4-8b00-a17090002a48}\gapaengine.dll
2011-03-27 20:38:09 -------- d-----w- c:\program files\Yuna Software
2011-03-27 20:21:02 6792528 ------w- c:\progra~2\microsoft\microsoft antimalware\definition updates\{fa29f1df-86ab-49b9-9bfa-c17be340cc54}\mpengine.dll
2011-03-27 20:11:44 -------- d-----w- c:\program files\Microsoft Security Client
2011-03-27 19:26:39 221568 ----a-w- c:\windows\system32\drivers\netio.sys
2011-03-27 13:21:30 5943120 ------w- c:\progra~2\microsoft\windows defender\definition updates\{b2196249-f9f3-46ae-b814-cfcf388649f3}\mpengine.dll
2011-03-16 17:34:44 429056 ----a-w- c:\windows\system32\EncDec.dll
2011-03-16 17:34:44 322560 ----a-w- c:\windows\system32\sbe.dll
2011-03-16 17:34:44 177664 ----a-w- c:\windows\system32\mpg2splt.ax
2011-03-16 17:34:44 153088 ----a-w- c:\windows\system32\sbeio.dll
2011-03-16 17:34:42 677888 ----a-w- c:\windows\system32\mstsc.exe
2011-03-16 17:34:42 2067968 ----a-w- c:\windows\system32\mstscax.dll
.
==================== Find3M ====================
.
2011-03-31 15:56:48 17408 ----a-w- c:\windows\system32\rpcnetp.exe
2011-03-31 15:56:45 58288 ----a-w- c:\windows\system32\rpcnet.dll
2011-03-28 08:05:35 17408 ----a-w- c:\windows\system32\rpcnetp.dll
2011-03-27 17:16:15 58288 ------w- c:\windows\system32\rpcnet.exe
2011-01-20 16:08:16 478720 ----a-w- c:\windows\system32\dxgi.dll
2011-01-20 16:08:06 219648 ----a-w- c:\windows\system32\d3d10_1core.dll
2011-01-20 16:08:06 189952 ----a-w- c:\windows\system32\d3d10core.dll
2011-01-20 16:08:06 160768 ----a-w- c:\windows\system32\d3d10_1.dll
2011-01-20 16:08:06 1029120 ----a-w- c:\windows\system32\d3d10.dll
2011-01-20 16:07:58 37376 ----a-w- c:\windows\system32\cdd.dll
2011-01-20 16:07:42 258048 ----a-w- c:\windows\system32\winspool.drv
2011-01-20 16:07:16 586240 ----a-w- c:\windows\system32\stobject.dll
2011-01-20 16:06:38 2873344 ----a-w- c:\windows\system32\mf.dll
2011-01-20 16:06:35 26112 ----a-w- c:\windows\system32\printfilterpipelineprxy.dll
2011-01-20 16:04:54 98816 ----a-w- c:\windows\system32\mfps.dll
2011-01-20 16:04:54 209920 ----a-w- c:\windows\system32\mfplat.dll
2011-01-20 14:28:38 1554432 ----a-w- c:\windows\system32\xpsservices.dll
2011-01-20 14:27:50 876032 ----a-w- c:\windows\system32\XpsPrint.dll
2011-01-20 14:26:30 667648 ----a-w- c:\windows\system32\printfilterpipelinesvc.exe
2011-01-20 14:25:25 847360 ----a-w- c:\windows\system32\OpcServices.dll
2011-01-20 14:24:26 135680 ----a-w- c:\windows\system32\XpsRasterService.dll
2011-01-20 14:15:10 979456 ----a-w- c:\windows\system32\MFH264Dec.dll
2011-01-20 14:14:39 357376 ----a-w- c:\windows\system32\MFHEAACdec.dll
2011-01-20 14:14:03 302592 ----a-w- c:\windows\system32\mfmp4src.dll
2011-01-20 14:14:03 261632 ----a-w- c:\windows\system32\mfreadwrite.dll
2011-01-20 14:12:46 1172480 ----a-w- c:\windows\system32\d3d10warp.dll
2011-01-20 14:11:34 486400 ----a-w- c:\windows\system32\d3d10level9.dll
2011-01-20 13:47:51 683008 ----a-w- c:\windows\system32\d2d1.dll
2011-01-08 08:47:50 34304 ----a-w- c:\windows\system32\atmlib.dll
2011-01-08 06:28:49 292352 ----a-w- c:\windows\system32\atmfd.dll
.
============= FINISH: 17:14:50.96 ===============
Malwarebytes' Anti-Malware 1.50.1.1100
www.malwarebytes.org

Database version: 6218

Windows 6.0.6002 Service Pack 2
Internet Explorer 8.0.6001.19019

30/03/2011 19:17:30
mbam-log-2011-03-30 (19-17-30).txt

Scan type: Quick scan
Objects scanned: 159729
Time elapsed: 5 minute(s), 38 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 4
Registry Values Infected: 3
Registry Data Items Infected: 3
Folders Infected: 0
Files Infected: 1

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{A77D3539-581D-450C-9E44-A84C415A6172} (Trojan.FakeAlert) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\AVR (Rogue.AdvancedVirusRemover) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\UAC (Malware.Trace) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\UACd.sys (Trojan.Agent) -> Quarantined and deleted successfully.

Registry Values Infected:
HKEY_CURRENT_USER\Environment\AVAPP (Rogue.PersonalAntiVirus) -> Value: AVAPP -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\Environment\AVUNINST (Rogue.PersonalAntiVirus) -> Value: AVUNINST -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Internet Explorer\Desktop\General\Wallpaper (Hijack.Wallpaper) -> Value: Wallpaper -> Quarantined and deleted successfully.

Registry Data Items Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\Explorer\NoSetActiveDesktop (PUM.Hijack.DisplayProperties) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\Explorer\NoSetActiveDesktop (PUM.Hijack.DisplayProperties) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\activedesktop\NoChangingWallpaper (PUM.Hijack.DisplayProperties) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.

Folders Infected:
(No malicious items detected)

Files Infected:
c:\Windows\System32\drivers\uacsbveptoqut.sys (Rootkit.TDSS) -> Quarantined and deleted successfully.

RELEVANCY SCORE 200
Preferred Solution: Laptop randomly switches off and won't let me use certain things without it freezing

I recommend downloading and running DAP. It can help sort out any driver and firmware related issues on your system

It's worked out well for many of us in the past.

You can download it direct from this link http://downloaddap.org. (This link will open the download page of DAP so you can save a copy to your computer.)

A: Laptop randomly switches off and won't let me use certain things without it freezing

Hello , And to the Bleeping Computer Malware Removal Forum. My name is Elise and I'll be glad to help you with your computer problems.I will be working on your malware issues, this may or may not solve other issues you may have with your machine.Please note that whatever repairs we make, are for fixing your computer problems only and by no means should be used on another computer.The cleaning process is not instant. Logs can take some time to research, so please be patient with me. I know that you need your computer working as quickly as possible, and I will work hard to help see that happen. Please reply using the Add/Reply button in the lower right hand corner of your screen. Do not start a new topic. The logs that you post should be pasted directly into the reply. Only attach them if requested or if they do not fit into the post.Unfortunately, if I do not hear back from you within 5 days, I will be forced to close your topic. If you still need help after I have closed your topic, send me or a moderator a personal message with the address of the thread or feel free to create a new one.You may want to keep the link to this topic in your favorites. Alternatively, you can click the button at the top bar of this topic and Track this Topic, where you can choose email notifications. The topics you are tracking are shown here.-----------------------------------------------------------If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine. If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.If you have already posted a log, please do so again, as your situation may have changed.Use the 'Add Reply' and add the new log to this thread.We need to see some information about what is happening in your machine. Please perform the following scan:Download DDS by sUBs from one of the following links. Save it to your desktop.DDS.scrDDS.pifDouble click on the DDS icon, allow it to run.A small box will open, with an explaination about the tool. No input is needed, the scan is running.Notepad will open with the results.Follow the instructions that pop up for posting the results.Close the program window, and delete the program from your desktop.Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet. Information on A/V control HERE-------------------------------------------------------------In the meantime please, do NOT install any new programs or update anything unless told to do so while we are fixing your problemIf you still need help, please include the following in your next replyA detailed description of your problemsA new DDS log (don't forget attach.txt)Thanks and again sorry for the delay.

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RELEVANCY SCORE 70

Hi,
My Dell Inspiron 15R 5520 laptop switches off at completely random times. I've given it for service 3 times and the frustating part is during their testing, it works completely fine so the repair guy can't figure out the problem.
After it switches off, it doesn't boot for a while and just gives black screen and a bunch off beeps. ( 7 of them at intervals)

I did a diagnostic and got a CPU fan error 2000-0511 Validation 130122.

Please let me know what is this issue and how to solve this. 
Regards,
Mandar. 

A:Laptop switches off randomly

Sounds like the CPU fan is not working -- leading to overheating and shutdown.  Start by replacing the fan:
<<www.parts-people.com/index.php?action=item&id=13933>>
<<www.parts-people.com/index.php?action=item&id=14456>>(the fan is different depending on whether the system has Intel or AMD video).
If that doesn't solve the problem, the mainboard is the next possible suspect.

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RELEVANCY SCORE 70

Whenever I'm playing high performance games my laptop switches itself off.

All the signs point to overheating, but I think it's something else. Firstly, I can switch my laptop off immediately after this happens with no obvious ill effects. My laptop actually has overheated before and I couldn't switch it on for a good 30 minutes afterwards.

Secondly, the switching off seems to happen somewhat randomly. On Saturday, my laptop switched itself off at least 5 times, however the next day, I played Team Fortress 2 for 3 hours straight without any problems, and my laptop was a fair bit hotter during the 3 hour session than it ever was during the LAN Party. Today it's switching off even more frequently, I can't even get 30 minutes of gaming in without this happening. Outside of high performance games, my laptop is perfectly fine.

;***********************************************************************************************************************************************************************************
ANALYSIS: 2008-05-05 20:56:54
PROTECTIONS: 1
MALWARE: 6
SUSPECTS: 0
;***********************************************************************************************************************************************************************************
PROTECTIONS
Description Version Active Updated
;================================================================================================================... Read more

A:My laptop randomly switches off.

Welcome to TSF.

I would look into other possibilities of the random restarts. It doesn't look like a malware related issue. Have you ran a memory check yet? Google for memtest and use that tool to run a memory test.

There are probably malware that may cause this kind of issue, but I'm leaning more towards a hardware related issue. Try posting in the hardware board for more help.

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RELEVANCY SCORE 70

Starting about two weeks ago, my laptgop started randomly switching off while using it. Sometimes the screen goes haywire with random colors and lines before switchign off and sometimes the screen just goes dark. The laptop restarts iutself after two/three seconds but the screen remains dark and i either have to long press the power button to switch it off or remove the battery. Please assist with the problem. 

A:Laptop randomly switches off

Hi,Attempt to perform a hard reset to remove all the excess static using: http://support.hp.com/us-en/document/c01684768after this step, i  recommend checking the wall outlet, the light on the charger port (ensure it isn't blinking), attempt to boot to bios using F10 while the pc is restarted, if the issue persists, contact HP on 1800-474-6836 in order to get a repair setup as you could be looking at a motherboard failure.




Although I work for HP Inc -The views and opinions I post here are of my own.If my post helped you out, give me the Thumbs up, i deserve #HPExpertDay

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RELEVANCY SCORE 68.4

This is the same laptop that was causing problems way back in October 2003 (http://forums.techguy.org/t175403.html). To summarize briefly, I got it working again by removing one of the two RAM chips which was kaput and later installing another. Recently, however, the same machine has begun misbehaving again -- it switches off randomly. This is not hibernation or standby; the only way to get it going is the reboot.

After searching the interweb for a solution, I figured the closest answer was probably overheating: the fan did seem to be on a lot of the time. We purchased a cooling pad which certainly put paid to any heat issues -- and made life a lot quieter -- but the laptop is still randomly shutting off.

It doesn't seem to be linked to memory load -- it will fail while it is just idling -- and there doesn't seem to be any pattern to the problem: it will go days without going belly up and then fail twice in 30 mintes.

It has a firewall, anti-spyware and is anti-virus protected so I'm pretty sure this is not mal-ware related. All the relevant Windoze XP updates have been done. I even increased the size of the partition to make sure it wasn't a pagefile problem.

My next likely candidate is faulty RAM: either the chip that survived 2003's accident has finally begun to lose it, or the replacement chip is on the slide.

Is this likely? Or does anyone else have any ideas?
 

A:Laptop switches off randomly (NOT heat-related)

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RELEVANCY SCORE 64.8

Hi. My keyboard stopped working out of the blue, and whenever I open the laptop it goes into tablet mode. Switching to laptop mode does not fix the keyboard issue. Any help?

A:Lenovo Yoga C930: Laptop switches modes randomly, sometimes thinks it's shut and just goes black!

Problem seems to have fixed itself, but I'm still worried.It's like something is making the laptop confused. Sometimes it doesn't know if it's in tablet mode, laptop mode, or closed. There's been times where the screen just shuts off, and I need to close and open the laptop again to get it to work. In fact, it was this that caused the issue in the first place.Is there anything that might be causing this system confusion?

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RELEVANCY SCORE 61.2

Hi,
Today when I switched on my computer it began to start up (barely staying on for five seconds) before switching off and repeating the whole process. It does stay on long enough for me to push either esc or f10 and go into computer set up. However i am not too sure what to configure and how and as soon as i exit out of it, my laptop starts the whole on/off process again.

I am not too sure about the specs of my laptop, only that it is an Hp and has windows xp.
Please, what can i do? I would be forever grateful if someone knows how I can fix this..
 

A:Laptop switches on, begins to start up, switches off then repeats process

If you can post the model of the HP laptop, we can learn more for you.
You should find the model information on a sticker on the bottom of the machine.

It sounds like ESC or f10 will take you to the BIOS configuration utility.
Have you tried f8? You may need to press repeatedly, or press and hold.
This will take you to the option to boot to Safe Mode.
If this is successful, let us know. If not, let us know.

Next... you obviously have internet access from another computer.
There are two utilities you should download and run.
These utilities will check for errors in 1) your memory and 2) your drive.
Since they run outside of windows, trying to run them will give us a good idea if it is a hardware issue, or if it is a problem with your OS. (the f8 question may leave this an open question, but this will help get a definite answer, in addition to trying to isolate hardware faults)

To Test Memory... Using Memtest Please follow this guide...

Please note that (unless you start getting errors reported) you will need to let this run a long time.
A good way of doing this is to let it run over night. In each 'pass" there are a series of eight memory tests that are run, each more complicated than the previous. We used to advise letting it run a minimum of 7 passes, unless you start getting errors. We now advise at least 10 full passes. If you have errors reported, you may want to re-run the test with only one stick of ram installed, checked each stick unt... Read more

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RELEVANCY SCORE 58.8

So I had this pc for a while now. and while i was playing a game it just randomly switched off and it tried to turn back on, but it wouldn't. it was just going on and off non-stop, like every second or so. Until i switched the psu switch off. after waiting for like 10-15 minutes i switched it back on and it was working like nothing happened. so after a short while i got back in my game. (cs-go) and in first round it switched off again. same thing.
so now i'm banned and i cant trust my PC.
any ideas what could cause this?
i'm monitoring all the temps. and they seem to stay as usual.

Need help. :/
 

A:PC randomly switches off - then switches on and off.

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RELEVANCY SCORE 58

Hi guys, I've reverted back from Windown 10 to Windows 7 because basically I couldn't stand Win 10 and I've encountered a problem. Basically my laptop runs and then totally randomly the screen goes black although the machine is still running....but is totally unresponsive. This happens at random times, it could be just after logging in or 20 mins or so later.

Powering off is the only option I have...

It's a Dell machine, win 7. Intel i5 processor, 8gb ram.
The machine runs fine in safe mode.

I've tried a complete fresh re-install and the same issue persists. The CPU temp seems to fluctuate between 55-75 degrees which is a bit odd and i'm leaning towards this as a possible connection.

Any ideas guys?

This error message appears everytime i log back in:
Problem signature: Problem Event Name: BlueScreen OS Version: 6.1.7601.2.1.0.768.3 Locale ID: 2057
Additional information about the problem: BCCode: 19 BCP1: 0000000000000020 BCP2: FFFFFA8007777790 BCP3: FFFFFA80077777B0 BCP4: 000000000402000D OS Version: 617601 Service Pack: 1_0 Product: 768_1
Files that help describe the problem: C:\Windows\Minidump\011716-32651-01.dmp C:\Users\Niki's\AppData\Local\Temp\WER-95722-0.sysdata.xml
Read our privacy statement online: click here the online privacy statement is not available, please read our privacy statement offline: C:\Windows\system32\en-US\erofflps.txt
 

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RELEVANCY SCORE 58

last day i deleted the file name degen.exe which was using like 100% of my cpu nd after that my laptop keeps freezing randomly plz help
Tech Support Guy System Info Utility version 1.0.0.2
OS Version: Microsoft Windows 8.1 Single Language, 64 bit
Processor: Intel(R) Core(TM) i5-3230M CPU @ 2.60GHz, Intel64 Family 6 Model 58 Stepping 9
Processor Count: 4
RAM: 6029 Mb
Graphics Card: Intel(R) HD Graphics 4000, -1984 Mb
Hard Drives: C: Total - 464472 MB, Free - 388318 MB; D: Total - 249999 MB, Free - 109389 MB; E: Total - 213695 MB, Free - 110755 MB;
Motherboard: SAMSUNG ELECTRONICS CO., LTD., NP370R5E-S05IN
Antivirus: Windows Defender, Disabled
 

A:laptop keeps freezing randomly

Can you elaborate more on this file, how it got there, where it belongs or what application is it for?

It's possible that when you deleted this file you may have corrupted the registry or some vital Windows files. You can try to do a system restore to a previous state when the computer was fine to see if that address the freezing issue. Then afterwards uninstall this file again with all its associations as leftovers from it when you delete it made its application not function normally perhaps causing this problem.
 

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RELEVANCY SCORE 58

I seem to be having the same issues as the guy in this other thread - http://www.bleepingcomputer.com/forums/t/524573/laptop-randomly-freezing-for-2-3-minutes-at-a-time/
 
Everything will freeze for anything from about 30 seconds to a few minutes.  After the freezing the computer carries on like normal, no loss of data and no crashing.  We are mostly just browsing and it can happen when just Google is open as well as when accessing videos or flash stuff.
 
I followed the first reply instructions:
Speccy: http://speccy.piriform.com/results/UVM4K8bbjUGKq4GyfgIfgCO
 
MiniToolBox:
MiniToolBox by Farbar  Version: 23-01-2014
Ran by Punter (administrator) on 17-02-2014 at 19:39:28
Running from "C:\Users\Punter\Desktop"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************
========================= Event log errors: ===============================
Application errors:
==================
Error: (02/17/2014 00:14:28 PM) (Source: Application Error) (User: )
Description: Faulting application name: googledrivesync.exe, version: 1.14.6059.644, time stamp: 0x509418e4
Faulting module name: ntdll.dll, version: 6.1.7601.18247, time stamp: 0x521ea8e7
Exception code: 0xc0000005
Fault offset: 0x0002dfe4
Faulting process id: 0x6e44
Faulting application start time: 0xgoogledrivesync.exe0
Faulting application path: googledrivesync.exe1
Faulting module path: googledrivesync... Read more

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RELEVANCY SCORE 58

hi there,

a friend brought me in a laptop to have a look at. its a fujitsu seimens amilo k.

everytime she started it up the mouse would just freeze and she couldnt do anything.

she wanted me to format it so i did.

everything went fine, but i use driveragent to find drivers for machine and when i scan with driver agent it freezes the whole computer when it gets to 40%

i eventually got all the drivers and everything is running fine. it does not freeze directly on startup now but it does freeze at random points. even when its not doing anything i come back to it and its froze.

ive tried disabling most of the bits of hardware in device manager one by one but still no luck

i dont think its an IRQ conflict cos everthing seems to be on different irqs.

any suggestions on what might cause this random freezing are most welcome


thanks in advance

cillian

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RELEVANCY SCORE 58

for the past week or so, my laptop will completely freeze, and the fan will slow down, and I'm forced to restart by pressing the power button.
I'm not sure what's causing it but usually the first time I use it in a day, it happens maybe about 10 to 20 minutes after use, and then it freezes. Then when I restart it, it usually happens as soon as i log in and arrive at my desktop.
then I repeat the logging in to my desktop about 3 or 4 more times as it keeps freezing, then it usually stops and i'm able to use it fairly decent for the rest of the day.
I'm not sure what the cause could be since I haven't been installing much of anything that could cause this.
I've also done some virus scans, but nothing shows up.
Tech Support Guy System Info Utility version 1.0.0.2
OS Version: Microsoft Windows 7 Home Premium, Service Pack 1, 64 bit
Processor: Intel(R) Core(TM) i7 CPU Q 720 @ 1.60GHz, Intel64 Family 6 Model 30 Stepping 5
Processor Count: 8
RAM: 4020 Mb
Graphics Card: ATI Mobility Radeon HD 5730, 1024 Mb
Hard Drives: C: Total - 76308 MB, Free - 3539 MB; D: Total - 213935 MB, Free - 42425 MB;
Motherboard: ASUSTeK Computer Inc., N61Jq
Antivirus: avast! Antivirus, Updated and Enabled
 

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RELEVANCY SCORE 58

Hello,

A couple of weeks ago I have moved to Netherlands and since then I have started having strange problems with my computer. First of all, it might seem funny that it happened as I moved here, but I have friends who moved here as well in the same time and experience exactly the same problems with their computer.
Firstly, computer freezes randomly, even if it is just idle and not running any major program (as soon as it boots, I don't use it for a couple of minutes till I am in my house and when I come back at my desk I find it frozen), and sometimes it comes back after about 10-15 min sometimes i have to force reboot.
Secondly, when I came here my battery laster for about 2 and a half hours, now after 3 weeks it doesn't last not even 20 minutes and windows is telling me that there is a problem with my battery and i should change it. I am somehow suspecting there might be something to do with the electricity network here, but I want to rule out any possibilities before i am sure of that. I sanned the computer with several antiviruses (MBAM, Bitdefender) but it is clean, did a registry clean, a memory clean up, defragmentation and it didn't help
I would appreciate if someone could help me with this issue, the two problems might be related, might have nothing to do with each other, but I want to get rid of the freezing part at least.

Thank you in advance for your help.

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RELEVANCY SCORE 58

Hi guys, I've reverted back from Windown 10 to Windows 7 because basically I couldn't stand Win 10 and I've encountered a problem. Basically my laptop runs and then totally randomly the screen goes black although the machine is still running....but is totally unresponsive. This happens at random times, it could be just after logging in or 20 mins or so later.

Powering off is the only option I have...

It's a Dell machine, win 7. Intel i5 processor, 8gb ram.
The machine runs fine in safe mode.

I've tried a complete fresh re-install and the same issue persists.
Any ideas guys?

This error message appears everytime i log back in:
Problem signature: Problem Event Name: BlueScreen OS Version: 6.1.7601.2.1.0.768.3 Locale ID: 2057
Additional information about the problem: BCCode: 19 BCP1: 0000000000000020 BCP2: FFFFFA8007777790 BCP3: FFFFFA80077777B0 BCP4: 000000000402000D OS Version: 617601 Service Pack: 1_0 Product: 768_1
Files that help describe the problem: C:\Windows\Minidump\011716-32651-01.dmp C:\Users\Niki's\AppData\Local\Temp\WER-95722-0.sysdata.xml
Read our privacy statement online: click here the online privacy statement is not available, please read our privacy statement offline: C:\Windows\system32\en-US\erofflps.txt

Read other answers
RELEVANCY SCORE 58

Hello I need your help with my laptop freezing up problem. My screen just freezes and nothing works, so I have to reboot it.

I have tried formating laptop to factory settings, I sent it to shop for help but all they thought it is was overheating. So they cleaned it up and applied new thermopaste, but first 1 hour at home and it froze 5 times....

I am typing this from phone cause using browsers is when it freezes mostly.

A:HP laptop freezing randomly

Try establishing a Clean Boot, check for infection, test System Files, monitor and if necessary resolve overheating, and then the other Troubleshooting Steps for Windows 7.

Keep in mind that the HP Factory install is the worst possible install of Win7 you can have, larded with bloatware and duplicate utilities that interfere with better versions built into Win7. That's why no tech enthusiast will run that install but instead does a Clean Reinstall Windows 7 sticking with the steps in blue link to get and keep a perfect install.

Short of that you can Clean Up Factory Bloatware to see if that relieves some of the problems, which are typical of factory install.

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RELEVANCY SCORE 58

About one or two weeks ago I reformatted my laptop because I had some weird problems at startup - but now I have a new problem, which is that it keeps randomly freezing. Usually I can fix it with the task manager, but sometimes it is really bad and I have to turn it off by holding down the power button instead. Does anyone have a solution to this problem? I really don't know what to do about this. (I have a Dell Vostro 1000)

A:My laptop keeps randomly freezing

Sounds like the hard drive might be on its way out. First open an elevated command prompt (Start>type cmd>right-click>Run as administrator) and run the command chkdsk /r /f. It may take up to a couple of hours to complete, so just let it do so. If that doesn't help, follow these instructions to check the hard drive's health: http://www.carrona.org/hddiag.html

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RELEVANCY SCORE 58

Hello, as the title says, when I use my laptop it will randomly freeze. I have the gadget that shows me how much of the CPU and the RAM is being used, and I found that it does it randomly, doesn't matter how much of each is being used. It mainly does it when I'm using firefox. Firefox just stops working, and so does everything else, although sometimes msn and a few other programs will some how continue working. It's really annoying, especially when I'm trying to listen to my music and it freezes because then my music kinda cuts out, then continues, cuts out, then continues, repeat. I've cleaned out the cookies, history, and anything else like that using CCleaner. Any suggestions? I have a Intel Pentium T4300 processor, 2.1 GHz Dual core with 4 GB RAM. Any help is appreciated, thank you.

A:My laptop keeps randomly freezing

Welcome
Several suggestions from the Vista Forum
Blurred frozen screen - Vista Forums

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RELEVANCY SCORE 58

Im using a Inspiron 8600 laptop with Windows XP. For some reason after i turn on my computer, it freezes 3 minutes after i turn it on, sometimes it even freezes after 2 hours. It doesnt ever freeze consistently at a certain point on startup or even when i run some programs. However, the more i try to turn on the computer, it takes less and less time to freeze. I can't perform any virus scans since my computer always freezes before i am able to finish. The weirdest thing is that i have no idea if my comp is crashing due to overheating, a virus, or if something is wrong with my computer's system. I have entered system set up to see if the computer crashes and it still crashes.
Thanks for any help with this! i really need some :[

P.S. i have run a diagnostic test that you start up with pressing f12 right when you turn on your computer and it always fails at DST Short Status Test with an error code of 1000-0145.

A:Laptop freezing randomly

DST Short Status TestGenerally this means that your hard drive is dying and needs to be replaced. If it is still under warranty you should contact Dell.

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RELEVANCY SCORE 58

Hi, I have a Toshiba laptop, Equium A200 -1vo, I bought it in 2007 and i've been using it without any problem until a couple of weeks ago it started to freeze randomly..before that it used to freeze sometimes only on youtube and other online videos..
i bought it with windows vista in it.. recently I installed windows 7 which is currently on.. it also overheats..
The main issue is that it keeps on freezing randomly and i'm having to force shut down all the time.. freezing as in.. nothing works at all, not even the cursor..

do you guys know what to do?

do you think i should reset it to its factory settings? what will happen if i do?

Please kindly help me out of this..

A:Please help..my laptop keeps on freezing randomly..please help

It might be a over heating problem. That what it sounds to me. When ur laptop overheats it freezes.

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RELEVANCY SCORE 58

My girlfriend's laptop has suddenly developed the habit of freezing randomly for brief periods of time. It always comes back eventually without requiring a restart, but you can certainly understand how this could get annoying. Some nights it occurs so often that she can't even use the dang thing.

Anyway, it initially started when she was playing World of Warcraft, which led me to believe that maybe her graphics settings were just to high (even though it had always been fine before), but now it will do it when she's just browsing the internet, so I'm at a loss for what could be wrong.

One last fact: We don't have air conditioning, and it can sometimes get a bit hot in this condo, but I don't know if that could affect the laptop's performance in such a way...

Anyway, here's the log. If there is anything bad, of course, I'd like to get rid of it, but if you guys even just see any useless bloatware that came with the laptop, I wouldn't mind getting rid of that as well.

Finally, any tips about things I can do that might stop this problem would be great as well (i.e. Does defrag do anything for problems like this? etc...)
-------------------------------------------------------------------

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 7:11:19 PM, on 8/12/2009
Platform: Windows Vista SP2 (WinNT 6.00.1906)
MSIE: Internet Explorer v8.00 (8.00.6001.18813)
Boot mode: Normal

Running processes:
C:\Program Files (x86)\Hewle... Read more

A:Laptop randomly freezing

Hiya and Happy Birthday

Are you still having this problem? If so, do the following:
Download TFC by OldTimer to your desktop

Please double-click TFC.exe to run it. (Note: If you are running on Vista, right-click on the file and choose Run As Administrator).
It will close all programs when run, so make sure you have saved all your work before you begin.
Click the Start button to begin the process. Depending on how often you clean temp files, execution time should be anywhere from a few seconds to a minute or two. Let it run uninterrupted to completion.
Once it's finished it should reboot your machine. If it does not, please manually reboot the machine yourself to ensure a complete clean.

Please download Malwarebytes' Anti-Malware from Here or Here

Double Click mbam-setup.exe to install the application.
Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
If an update is found, it will download and install the latest version.
Once the program has loaded, select "Perform Quick Scan", then click Scan.
The scan may take some time to finish,so please be patient.
When the scan is complete, click OK, then Show Results to view the results.
Make sure that everything is checked, and click Remove Selected.
When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.(See Extra Note)
The log is automatically saved by MBAM and can be viewe... Read more

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RELEVANCY SCORE 58

Hello guys (and gals )

My laptop is randomly freezing

It sometimes freezes when it is performing on a high level (like when i play graphic intense games, using photoshop or have multiple programmes open), but lately it has begun freezing randomly, when it is just idle. I sometimes recieve a BSOD, but other times it simly just freezes.

I have read on random forums that other laptops from the M60J series have had similar problems, and it may be a heating problem or the BIOS.

I have attached a .rar file with my perfmon and system health report. You can check the specifications of my laptop in my System Specs.

Any help would be appeciated

/Sad Guy Funkeeh

A:My Laptop is randomly freezing

Unfortunately the newest dump uploaded is from Sept 2011, and I suspect your system is significantly different by now. If you have more upload them.

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RELEVANCY SCORE 58

hi, i have an hp pavilion g401229dx. i bought it 7 months ago, and it was working all fine. Until a few days ago it started freezing randomly. I did a scan with Avast antivirus (paid version) and malwarebytes and it didn't find anything suspicious. I also did a registry clean with ccleaner but still same problem. I am not sure if what is causing it is overheating, because it doesn't heats that much to the extense that it shuts down itself. Not sure though. I want to explore all posible solutions to this issue, before trying reinstalling the os. Which i don't want to do, because of all the files i have in my laptop.

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RELEVANCY SCORE 58

Hello all, I own an HP Pavilion dv6, I got it last Sunday from a friend. Everything worked great until yesterday, it started randomly freezing, it didn't respond to the keyboard and the cursor was frozen as well; the only thing I could do was restart. I've ran memory tests, changed the ram, even reset it to factory settings but nothing has worked.

I've ran chkdsk a few times as well, but no avail. Is there anything I can do to possibly fix this?

A:HP laptop freezing randomly

Go into the Power settings in Control Panel and turn off Sleep and hibernate, Put it in the Power User always on setup. Then see what happens. If it stops locking up then its a sleep or hibernate issue where its not coming back out again. If it gets worse then it may be overheating do to lack of cooling. It may be a good idea to run some diagnostics on the hard drive. You can get those on the drive makers web site.

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RELEVANCY SCORE 58

I have a Compaq Presario V5000. XP SP2, And the computer has been freezing recently, Task Manager will still appear. I go to restart from the task manager and it says that the print spooler will is still running, so I have to manually turn off the spooler before it will restart. When it restarted it gave me the "Windows has recovered from a serious Error" App: 6.0.2900.2180 Mod: 5.1.2600.2180 Offset:0001103c ntdll.dll . I ran the windows error check, and the Hard Drive short check. I think it might have something to do with Microsoft Office, or Microsoft One Note always running (some feature), but do not really know. There is a calendar program running as well, eCalendar. Here is the Hijack This:

Logfile of HijackThis v1.99.1
Scan saved at 4:22:02 PM, on 3/26/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe
C:\Program Files\Common Files\AOL\TopSpeed\2.0\aoltsmon.exe
C:\Program Files\Common Files\LightScribe\LSSrvc.exe
C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
C:\Program Files\Java\jre1.5.0_06\bin\jusched.exe
C:\Progra... Read more

A:Laptop freezing Randomly! Please Help

Howdy,

I do not see any Anti-Virus protection is that correct?
 

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RELEVANCY SCORE 58

Hi guys, I've reverted back from Windown 10 to Windows 7 because basically I couldn't stand Win 10 and I've encountered a problem. Basically my laptop runs and then totally randomly the screen goes black although the machine is still running....but is totally unresponsive. This happens at random times, it could be just after logging in or 20 mins or so later.

Powering off is the only option I have...

It's a Dell machine, win 7. Intel i5 processor, 8gb ram.
The machine runs fine in safe mode. The CPU seems to be running really hot which could be connected? it's going up to 100+oC at times.

I've tried a complete fresh re-install and the same issue persists. I've attached the logs you guys have requested.

? OS - Windows 7 SP1
? x86 - 64 bit
? What was the original installed OS on sthe ystem? Win 7
? Is the OS an OEM version (came pre-installed on system) or full retail version (YOU purchased it from retailer)? Pre installed from Dell and back up disc used since
? Approximate age of system (hardware) - 3-4 years
? Approximate age of OS installation. 1 day old
? Have you re-installed the OS? Yes

? CPU Intel i5 2.53Ghz
? Video Card - ATI Radeon HD 5650
? MotherBoard (if NOT a laptop)
? Power Supply - brand & wattage (if NOT a laptop)

? System Manufacturer Dell
? Exact model number (if laptop, check label on bottom) Studio 1749

Laptop or Desktop? Laptop

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RELEVANCY SCORE 58

i have a Compaq, windows 7 laptop ive had my laptop for about a little bit under a year now maybe 9 or 10 months , my laptop recently started acting up about 5 months ago , it was running sluggishly and also while using my laptop for about an hour it would suddenly begin to get glitchy and when i move my mouse the cursor would move little by little very slowly and glitchy for about 30 seconds then the laptop will completely freeze , i thought it was a malware problem so ran some programs that was told to me by a professional on my computer , after that my computer sped up and was working smoothly the pop-ups went away , but still my laptop randomly freezes i have to hold the power button down to reboot it when it freezes and when i start it back up it stays on the windows start up screen and glitches while the windows logo builds up for a very long time maybe 15 minutes then when the windows logo finally builds up it freezes and doesn't go past that , i do the same thing to reboot it for a third time and the laptop works perfectly fine and there's no problem , later in the day maybe week the same thing occurs, i believe it is a heating problem and want to find a way to fix it , please bear with me i don't know a lot about computers and laptops

thanks for reading
 

A:Laptop randomly freezing up

Can you tell us what you ran to remove the Malware and what it found.

Have you run any other software to try and diagnose the problem?

Please install this software CoreTemp and tell me what temperatures it is showing when the PC is running with no other software or internet browser open.
 

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RELEVANCY SCORE 58

My laptop has been freezing frequently for almost a month now.

I am forced to restart but whenever I do restart it may:
-Experience bootup problems, including BSOD
-Freeze up again at the login screen or shortly after login in
-Start up but the wireless network experiences several problems

It usually takes a number of restarts to actually get it to start running normally again.

I've noticed that sometimes "System" in task manager is using 80-99% at times, I'm not sure if this is tied into it or a separate problem.

I did not experience this problem at all, until after I downloaded Firefox 3. Then again I'm not sure if this is coincidental because I deleted it and the problem persisted. Sometimes I do seem to have more success running IE than Firefox, but again I can't be certain 'cause it can crash any time.

I downloaded Spybot, I have AVG and I used to frequently use CCleaner, including for registry cleanups (before the problem started).

Here is a HJT log I just scanned:

Logfile of HijackThis v1.99.1
Scan saved at 02:06:23, on 03/12/2008
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16735)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Acer\eManager\anbmServ.exe
C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
C:\WINDO... Read more

A:Laptop keeps freezing randomly

Well I really shouldn't be answering your question as I don't have very much computer knowledge, but it could be possible that you may have accidentally changed something important when you ran the CCleaner registry thing, as you wouldn't be the first. If you haven't tried already, see if you can find the answer on Google. That's all the info I really can give you. Hope you can fix it.
 

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RELEVANCY SCORE 58

a client gave me an older laptop with a freezing issue (compaq nc6230) running xp. Naturally I start by checking the specs and seeing how cluttered the hdd is and seeing if there are viruses that could be jamming up the cpu. Specs are decent for xp, 2ghz centrino with 1.5 gb ram. installed and ran ccleaner which only removed around 600mb (minimal compared to most pc's that come across my desk). installed and ran quick scan with malwarebytes and found nothing. stopped all non-essential startup items in msconfig. uninstalled some Computer Associates antivirus that I thought could be jamming up the cpu with its live protection...All the while the pc would freeze for a bit (15-30 secs) and then start working again for a few seconds then freeze again. Now after all this activity its pretty warm and unfreezes for just enough time for me to get to the shutdown button but then it froze while shutting down and would not unfreeze so required a hard reset by holding power button. Now that its very warm, it froze during post! then after another hard reset it got through the post but then froze during windows boot. So then let it cool for an hour and of course it boots right up and runs great for several minutes and then starts its freezing act again.
So now its fairly obvious that its an overheating issue even though the cpu fan is working just fine.
I guess my questions would be: Is the cpu damaged from overheating or is the motherboard the more likely culprit? If I repla... Read more

A:Laptop freezing randomly

If the thermal paste is dried up try cleaning it up and apply new paste...
 

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RELEVANCY SCORE 57.2

Hi,

I'll try to keep this brief.

I purchased my HP Probook 4530s off my friend last week. Naturally, I formatted it to give a fresh install of Windows. Since then I have been having this issue:

Laptop freezing up - YouTube

Watch the video above, as you can hear the video lags/stutters as well as the sound 'buzzing'. The mouse lags across the screen and for some reason the internet disconnects during this time. The only way to fix this is to restart the laptop, although is happens again.

I have re installed Windows 3 times now and every time I get the issue.

I notice it the most under the following circumstances:

-Awaken PC from sleep mode
-Run laptop on battery power

In saying that, it is completely random. I was just in a Skype call on battery power and it was fine. I hung up and then rang someone again and it started freezing/buzzing/stuttering. The internet disconnected and I had to restart the laptop for fix it.

What on earth is causing this? The laptop worked perfectly before I formatted it the first time.

Specs:

W7
HP Probook 4530s
i5 2430m 2.4GHz
8 GB RAM
HD 6490


Please and thank you for anyone who can offer any advice!

A:Laptop Freezing/Stuttering Randomly During Use

I believe I have narrowed it down to my network card.

I guess it would make sense why the internet disconnects when I get those issues, but why would it freeze up my system?

I ran the DPC latency checker, and sure enough after 5 minutes on battery, I got the issue. I disabled things in device manager 1 by 1 and found when I disable my "802.11n Wireless LAN Card" the issue INSTANTLY goes away. Re-enabling it brings the issue back again.

I've tried updating the card's drivers yet it doesn't change the driver version of the card.

Help?

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RELEVANCY SCORE 57.2

Hello everyone,

I am getting frustrated by the following: browser is randomly freezing my laptop for no apparent reason.

An example: I'm browsing the forum and suddenly everything freezes, followed a few seconds later by a black (or pink) screen after which I have to restart the computer.

I don't remember freezes while watching a YouTube video. It's always when nothing out of the ordinary happens, like reading a forum or typing a reply. Even when there are no ads or anything that would give me a hint.

Laptop can go on half a day without freezing, while suddenly it freezes twice in two hours.



* This never happens when I'm doing something else, no matter how CPU intensive it is.

* I have completely uninstalled Firefox, and reinstalled. It did not help.

* Tried Chrome and tested with IE. Same thing. So it's not Firefox related.

* Tested from another place. Still got freezes. So it's not a problem in the router or something like that.

* Uninstalled firewall. Didn't help. Using only Win firewall at the moment (it was deactivated before when I was using another one).

* Reinstalled Flash. Didn't help.

* Antivirus, Anti-Malware - all clean.

* Graphics card driver is up-to-date.



Frankly, I am out of the idea. Maybe it's some kind of error in Internet protocols and such configurations; perhaps a servis that I Disabled before and need to Enable. I don't really know where to start. It doesn't make sense. Why would textual thing such as In... Read more

A:Browser randomly freezing laptop

Does this happen if you create a new user account? Sometimes a corrupted user profile can cause strange behavior with browsers.

Do you have any codecs installed?

Try changing your theme to one that does not use Aero, i.e. Basic, and see if problems still occur.

Optimize Windows 7 for better performance may also contain good troubleshooting steps to go through.

You can also see if the problem persist with a clean startup in Windows to rule out a conflicting program or service.


The above are fairly general troubleshooting steps for the problems you describe. If you want more detailed steps, please provide your system logs by doing the following:

Please provide us with your Event Viewer administrative logs by following these steps:Click Start Menu
Type eventvwr into Search programs and files (do not hit enter)
Right click eventvwr.exe and click Run as administrator
Expand Custom Views
Click Administrative Events
Right click Administrative Events
Save all Events in Custom View As...
Save them in a folder where you will remember which folder and save as Errors.evtx
When asked, save the display information in English.
Go to where you saved Errors.evtx
Create a new folder by right clicking in a blank area within the folder Errors.evtx is saved in. You could also click New Folder at the top of the directory under the directory path box.
Name the new folder Errors.
Place Errors.evtx and the LocaleMetaData folder into the new Errors folder.
Right click the Errors f... Read more

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RELEVANCY SCORE 57.2

HI  could you please provide me your advice on the following issue"> We have a Lenovo V310-15ISK This unit is freezing randomly in windows...And cannot be used untill the computer is restarted.somtimes an kernel security check failure BSOD is displayed.we did not get this error every time, most of the time the screen freezes and the computer stops responding to any command. No minidumps are saved in C:/Windows/Minidump/*.dmp aor  C:/Windows/MEMORY.dmp.  Troubleshooting attmpted:  Updated Bios to the latest versionSet the Bios to default settingsUpdated os to the most recent builtTested the unit with multiple RAM DIMs/Checke  the SSD, the SSD is in good shape tested with HDDscanInstalled the most recent drivers from the lenovo support page,uninstalled Lenovo Power management Any Ideas?

A:laptop randomly freezing in windows

Hi,check out my post here https://forums.lenovo.com/t5/Gaming-Laptops/Hard-freezing-with-my-laptop-Lenovo-Legion-Y520-15IKBM-G... also you should test your laptop with different AC adapter if that doesn't help(or see if laptop freeze when AC adapter isn't plugged in)

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RELEVANCY SCORE 57.2

I've had my new laptop for just 10 days thus far and it has frozen on me at least once everyday since I got it. When it freezes, absolutely nothing works, requiring me to perform a hard shutdown by pressing down the power button. All drivers are confirmed up to date. I ensured this by using the HP support assistant as well as manually checking my driver versions against those on the hp support driver page. I have performed a complete windows reset but that didn't solve the problem. Any help will be much appreciated. Thanks. 











Solved!
View Solution.

A:Brand new laptop freezing randomly

Finally got it somewhat sorted. Having the Task Manager open at all times, I noticed that the data through the WiFi went to  zero for about 3 seconds before the freeze occurred. I then decided to disable the WiFi and connect through my smartphone. No freezing occurred whilst in this state; for about a week. On reconnecting back to my router, my laptop froze within the hour. The HP support tech said he was aware of certain routers causing printers to freeze so I should try connecting to another. Luckily, I had powerline adapters and a nano router lying about. I connected that up and experienced no freezing for 6 days. On connecting back to the initial router, my laptop froze yet again. Running a google search found others with the exact problem that was supposedly solved by disabling IPV6 on the WiFi adapter on the laptop. I disable it and have not experienced a freeze for 5 days thus far.  Fingers crossed, that should be the end of it. I will update my post should any freezing occur again.

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RELEVANCY SCORE 57.2

I have a Sony Viao laptop running Windows 7 x64 that has started freezing randomly.  The computer will completely lock up, cursor frozen, ctrl+alt+delete not working...  I have to do a hard shutdown.  When I reboot it seems fine for a while.  The only pattern that I notice is the freezes seem to happen when the computer is idle.  Any help would be much appreciated.  Oh, and I just tried to back up my files and as soon as I left it alone after starting the backup it froze again   I have Norton 365 running in the background and it seems happy.
Thank you!

A:Windows 7 laptop freezing randomly

How old is the laptop?  Do you have a light to show when you have CAPS lock turned on for your keyboard?  If so, try hitting that key to see if it lights up.  If it does, the system isn't locked up but just heavily processing on something.  Let us know on that.
 
Some thing you can check:
 
Check the vents for dust build up and used some compressed air to clear to make sure you are not fighting an overheat issue.
Try loading with F8 into Safe Mode and see if you can do your back up there first and foremost just in case the lock ups are due to a hard drive issue
Report back when you can.

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RELEVANCY SCORE 57.2

Hello everyone!I've been using the Laptop for about 3 months now and I'm actually really happy with the device except the fact that it's freezing from time to time. It happened about 10 times now since I got the Laptop and I already reinstalled the whole system (Windows 10) but that didn't help. I checked the RAM with Memtest as well, no errors. Do you have any ideas how I can find the reason for those freezes?

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RELEVANCY SCORE 56.8

I started having this problem maybe 2 months ago where my computer will freeze for about 30-45 seconds and then go back to normal. When my computer is frozen, everything freezes including the mouse and no matter what button I press nothing fixes it, it just fixes itself. It seems to happen more often when I'm watching videos and when it does happen whatever sound the video is making is stretched out for the length of the computer freezing (like a skipped CD). It is completely random, it doesn't happen at certain times or at certain intervals, which is why I can't figure it out. I thought it might be when my computer feels hot but that's not always the case.The weird thing is, I live in California and I went to Michigan for a couple weeks and when I was there, this didn't happen at all. It also didn't happen in the old apartment I lived in which was using a different router. It doesn't seem like an internet problem but the problem seems pretty consistent with the internet I'm using now. I tried scanning my computer with antivirus software and got rid of any problems there were but it didn't seem to help the freezing.

I would really appreciate it if someone with more computer knowledge than me could help me out here, I've been trying to figure this out for a long time. Thanks!
 

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RELEVANCY SCORE 56.8

I have a Toshiba Satellite C655-S5128 running Windows 7. My computer has been randomly freezing for months now, whether it's with Mozilla Firefox or Chrome open, or if I'm playing League of Legends. It's usually with Mozilla Firefox open. I haven't been able to pinpoint the problem, and some help would be very appreciated. Thanks!

A:Laptop randomly freezing for 2-3 minutes at a time

Please download and install Speccy to provide us with information about your computer.  When  FileHippo opens, click on Download latest version in the upper right pane.
 
When Speccy opens you will see a screen similar to the one below.
 

 
Click on File which is outlined in red in the screen above, and then click on Publish Snapshot.
 
The following screen will appear, click on Yes.
 

 
The following screen will appear, click on Copy to Clipboard.
 

 
In your next post right click inside the Reply to Topic box, then click on Paste.  This will load a link to the Speccy log.
 
 

Please download MiniToolBox  , save it to your desktop and run it.
 
 Checkmark the following checkboxes:
 
• List last 10 Event Viewer log
• List Installed Programs
• List Users, Partitions and Memory size.
• List Minidump Files
 
 Click on Go to start the scan.  Once it is finished highlight the text, copy it and paste it in your next post.
 
 

Please download AdwCleaner and run it.
 
An image like the one below will open, click on Scan.
 

 
Once the search is complete a list of the pending items will be displayed.  If you see any which you do not want removed, remove the check mark next to it.  
 
Click on Clean to remove the selected items.  
 
You will receive a message telling you that all programs will be clos... Read more

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RELEVANCY SCORE 56

Ok, so I've finally decided to make my own thread about this rather than keep looking for solutions in other people's threads. My laptop has been freezing up very randomly since Christmas break, and I've run just about the gamut of ways to fix it. It do not believe it is an application problem because its happening in safe mode even.

What happens is I can be doing nearly anything and the screen will flicker a little bit, a little flashing, and as soon as this starts, everything is frozen, even caps lock is unresponsive. It can happen while surfing the web, while playing games, during start up, just after start up, you name it.

I think we can eliminate it being the video card because with the driver uninstall, the problem still happens.

It also doesn't seem to be a problem with CPU because the usage seems to be low when this happens. EDIT: It's definitely not the CPU: I was just observing it while it happened and it was at a measly 4% usage while I was just sitting doing nothing.

Event viewer is of little help, I tried to uninstall several applications that had been running concurrently with the shut downs, to no avail.

I'll attach my dxdiag

The computer is an ASUS brand G60vx series notebook. I'm running Windows 7 Home Premium 64-bit. Sorry if this isn't enough info, let me know what else you might need. I'd appreciate all help on this matter.

I think it will also help to mention that this computer is nearing its 2nd birthday, and I'm highly suspect of the... Read more

A:Windows 7 Laptop persistent freezing/lockups randomly

Welcome to Seven Forums Supdude.

Can you post all the requested files at this link.
Blue Screen of Death (BSOD) Posting Instructions

When posting a new crash dump, include all System File Collection and health reports. They contain valuable information that we can use to find the cause of the crashes, even if no actual crashes, just freezes, this information will help us to analyze your issue.

Fill in your 'System Specs' this will also help us analyze your system.
Use this link to find your system specs.
Speccy Free System information Utility

Can you download CPUZ and post a snip of the CPU, Mainboard, Memory, and SPD tabs.
For posting the information , enter 'Snipping tool' in the Start button > Search box, hit enter. Select the area you want to post and save to a convenient place.
How to Post a Screenshot in Seven Forums

Have you been checking your temperatures?
Use Core Temp, to check the CPU temps when at idle, under load and/or testing.
Let us know the minimum and maximum temps you get.

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RELEVANCY SCORE 56

I have had an acer laptop for about 9 months now. Everything has been completely fine, apart from one recent problem. The computer randomly cuts out, it doesnt shut down, it just cuts out. It cant be a power problem because it would run on the battery (it works on the battery fine anyway). After it has randomly cut out, I reboot it, it goes through a windows disk checker thing, then finally runs windows. I have found that everytime it cuts out, on the event monitor on administerative tools, it runs a file bcm4sbxp. I have searched for this file on the net and I is apparently a driver that is for my network card but virus' can hide behind it. It should only appear in windows/system32/drivers, which it did but also in windows/lan. I deleted the windows/lan one, but that hasnt made a difference. I have found that it doesnt happen if I am not using the wired LAN. It is very annoying especially when I am doing somthing important and I cant imagine what it is doing to the hard drive. It is a hardware or software problem?, virus of some sort?. Any ideas anyone?

Here is a hijackthis log as well

Logfile of HijackThis v1.99.1
Scan saved at 02:52:49 PM, on 04/06/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.5335.0005)
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Windows Defender\MsMpEng.exe
C:\WIN... Read more

A:Randomly switches off

Take a look here and see if you can get rid of it>>>

http://www.file.net/process/bcm4sbxp.sys.html
 

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RELEVANCY SCORE 56

I have had an acer laptop for about 9 months now. Everything has been completely fine, apart from one recent problem. The computer randomly cuts out, it doesnt shut down, it just cuts out. It cant be a power problem because it would run on the battery (it works on the battery fine anyway). After it has randomly cut out, I reboot it, it goes through a windows disk checker thing, then finally runs windows. I have found that everytime it cuts out, on the event monitor on administerative tools, it runs a file bcm4sbxp. I have searched for this file on the net and I is apparently a driver that is for my network card but virus' can hide behind it. It should only appear in windows/system32/drivers, which it did but also in windows/lan. I deleted the windows/lan one, but that hasnt made a difference. I have found that it doesnt happen if I am not using the wired LAN. It is very annoying especially when I am doing somthing important and I cant imagine what it is doing to the hard drive. It is a hardware or software problem?, virus of some sort?. Any ideas anyone?

Here is a hijackthis log as well

Logfile of HijackThis v1.99.1
Scan saved at 02:52:49 PM, on 04/06/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.5335.0005)
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Windows Defender\MsMpEng.exe
C:\WIN... Read more

A:Randomly switches off

There is some malware present in the log. That could possibly be what is causing the problem.

* Click here to download the trial version of Ewido Security Suite.

Install Ewido.
During the installation, under "Additional Options" uncheck "Install background guard" and "Install scan via context menu".
Launch ewido.
It will prompt you to update click the OK button and it will go to the main screen.
On the left side of the main screen click update.
Click on Start and let it update.
DO NOT run a scan yet.

Restart your computer into Safe Mode now.
(Start tapping the F8 key at Startup, before the Windows logo screen).
Perform the following steps in Safe Mode:

* Run Ewido:
Click on scanner
Click Complete System Scan and the scan will begin.
During the scan it will prompt you to clean files, click OK.
When the scan is finished, look at the bottom of the screen and click the Save report button.
Save the report to your desktop.

Reboot.

Post a new Hijack This log and the results of the Ewido scan.
 

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RELEVANCY SCORE 56

I have had an acer laptop for about 9 months now. Everything has been completely fine, apart from one recent problem. The computer randomly cuts out, it doesnt shut down, it just cuts out. It cant be a power problem because it would run on the battery (it works on the battery fine anyway). After it has randomly cut out, I reboot it, it goes through a windows disk checker thing, then finally runs windows. I have found that everytime it cuts out, on the event monitor on administerative tools, it runs a file bcm4sbxp. I have searched for this file on the net and I is apparently a driver that is for my network card but virus' can hide behind it. It should only appear in windows/system32/drivers, which it did but also in windows/lan. I deleted the windows/lan one, but that hasnt made a difference. I have found that it doesnt happen if I am not using the wired LAN. It is very annoying especially when I am doing somthing important and I cant imagine what it is doing to the hard drive. It is a hardware or software problem?, virus of some sort?. Any ideas anyone?

Here is a hijackthis log as well

Logfile of HijackThis v1.99.1
Scan saved at 02:52:49 PM, on 04/06/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.5335.0005)
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Windows Defender\MsMpEng.exe
C:\WIN... Read more

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RELEVANCY SCORE 56

my dad just bought an HP laptop with Vista Home and when he has 2 IE 8 browsers open when he trys to x one browser out it switches windows and closes the window he wanted to keep open. Why would it randomly switch and only when he is trying to close the window?

A:IE 8 randomly switches

IE8 isn't really that good. Try TAB browsing using IE8, it's much better than browsing using different windows.

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RELEVANCY SCORE 56

Hello my problem is to me a bit of a headache! I recently purchased a LeadTek 8800GT 512mm due to a certain game that likes to melt PC's! Anyways heres the story;

I installed the 8800GT and almost immeditaly it would power off within in minutes, sometimes not getting past boot. I relieased my 400w PSU wasent going to cut it, so I bought a 600w PSU which is way past the recomended for a single GT. Again same issue, to be safe I totally uninstalled the drivers and updated to the lastest (169.09) and for about half hour it was fine. Went to setup my TV link and zooom, switched off. Same problem as before. Alittle bemused I unhooked all non-essentials and booted up, again same problem.

After examining the PC for about 45 angry minutes I noticed the pins that connect my SATA 160 where bent (i must of damaged it when moving it to slot the GFX in), so I did my best and refitted the cable, slotted everything back in, re-seated the GFX card and laid my PC on its side. 2 hours later and I'm smooth sailing, TV working (though not quite right) Loaded up Guitar Hero 3 on my PC, midway through Fire & Flames....zooom switched off again!

Now for the life of me I cannot understand whats happening - I have more then enough power, I've updated all my drivers, I replaced the PSU, check my RAM using memtest which shows its fine. My flatmate suggested that because the pins where damaged slightly on my main drive (the 160 contains XP) that it could be cutting out, but im n... Read more

A:PC Switches off randomly

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RELEVANCY SCORE 56

I have had an acer laptop for about 9 months now. Everything has been completely fine, apart from one recent problem. The computer randomly cuts out, it doesnt shut down, it just cuts out. It cant be a power problem because it would run on the battery (it works on the battery fine anyway). After it has randomly cut out, I reboot it, it goes through a windows disk checker thing, then finally runs windows. I have found that everytime it cuts out, on the event monitor on administerative tools, it runs a file bcm4sbxp. I have searched for this file on the net and I is apparently a driver that is for my network card but virus' can hide behind it. It should only appear in windows/system32/drivers, which it did but also in windows/lan. I deleted the windows/lan one, but that hasnt made a difference. I have found that it doesnt happen if I am not using the wired LAN. It is very annoying especially when I am doing somthing important and I cant imagine what it is doing to the hard drive. It is a hardware or software problem?, virus of some sort?. Any ideas anyone?

Here is a hijackthis log as well

Logfile of HijackThis v1.99.1
Scan saved at 02:52:49 PM, on 04/06/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.5335.0005)
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Windows Defender\MsMpEng.exe
C:\WIN... Read more

A:Randomly switches off

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RELEVANCY SCORE 56

Hi, I hope I'm posting in the correct place..
I've just upgraded my comp and I now have:
Bought in the upgrade bundle:
Abit nf7
512 DDR
barton xp 2500+
cpu heatsink + fan
Already had:
gforce ti4600
case with 350W power supply
40 gig and 16 gig hardrive
dvd drive
cdrw drive
floppy disk

The problem I have is that my computer sometimes shuts down randomly and goes into, i think, standby mode....or maybe it's power saving mode. Only way i can turn it back on is to unplug it and wait for a bit.
At first I thought it only happened when I used cpu intensive programs. Championship Manager 4 uses 100% cpu usage all the time, and after a few minutes my pc shuts down.

Recently it had been doing it even when I wasn't doing anything on my pc, and resulted in some files being corrupted and having to reinstall winxp.
Any help appreciated.
 

A:PC switches off randomly

oh and my cpu temperature is around 52 celsius, and vcore 1.66 V
 

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RELEVANCY SCORE 55.6

Hi,

I have a laptop that randomly freezes up for a few minutes over and over. I have ran malwarebytes, HijackPro and webroot. I also have Ran chkdsk /r, ccleaner, and have defraged it. No substantial problems have been reported and all that were have been repaired. But my computer continues to freeze every few minutes in safe mode and regular processes. Please help me into what I should do. I am so lost here

Jippys

A:[SOLVED] Laptop randomly Freezing safe mode and regular

Hi and welcome to TSF please post the make and model of your laptop please list all the things you have already tried so we can try to avoid repeating unless entirely needed when in safe mode have you tried system restore to a point when it all worked without issue

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