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Keyboard doesn't work on Windows but works on BIOS and Ubunt...

Q: Keyboard doesn't work on Windows but works on BIOS and Ubunt...

Hello, I'm having a weird issue with a HP Pavilion dm4 laptop.The keyboard doesn't work on Windows, but works on BIOS and also with a Ubuntu live CD .I also tested it with an external keyboard but still the same.Also did a clean install of Windows 7 x64 Professional and the issue is still there.And whats even stranger is that it was working fine before, and the next day it wasn't. Please, if anyone has any idea what's happening, let me know! Thanks in advance!

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My x240s keyboard doesnt register in bios meaning i cant access the bios menu without an external usb keyboard - wierdly tho it does work  when booted into windows and linux  to get through grub i have to hammer away randomly on the keyboard until something registers before making a selection - its hit and miss. ive reset bios, unplugged the cmos battery, run the bios diagnostics and cant think of anything else to do. anyone heard of this before as the issue is usually the other way according to google searches.

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Hi guys, I've been at this for three hours. I hope you can help and I'll get to the point:

- Need to access BIOS. USB keyboard (Logitech G110) not recognized until the Windows login screen loads.
- No PS/2 ports (and blast it, I have a PS/2 keyboard that I can't use). Cannot get a USB->PS/2 adapter at this time.
- I reset CMOS and disconnected the hard drive. This produced two lines saying there was no boot disk, did not drop me into the BIOS.
- HP Pavilion P6000, model P6220f.
- I have no other USB keyboards available.
- The keyboard doesn't light up until the login screen.

The way these threads seem to go elsewhere is: "Can't get to BIOS with USB keyboard." "Okay, change your BIOS settings to turn on legacy." "But I can't access the BIOS!!!"

I'm trying not to purchase additional computer crap. I accept that there may be no way to do this. Thanks if you can help.

A:USB keyboard doesn't work before Windows login (can't access BIOS)

Are you able to borrow a keyboard from a mate to test

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I have a USB keyboard which normally works fine but is not working when I enter the BIOS. (Which I am trying to do BTW so that I can boot from the the Win10 ISO install disk. I'm on Win7 now and I've tried the easier way many times but it always fails.)

The keyboard is plugged directly into the PC (i.e. is not going through a hub).

If it might matter the motherboard is a Gigabyte MA78G-DS3H which supports AMD Phenom and Athlon processors.

I used to use a non-USB keyboard on this machine but that port stopped working so I don't think I have the option of trying a non-USB keyboard.

I wouldn't mind replacing this system but I am too busy to do that while the upgrades to Win10 are still free.

Any ideas?

Thanks, Bob

A:USB Keyboard Does Not Work in BIOS (But Otherwise Works Fine.)

not all bios's allow the use of a mouse, newer UEFI Bios's do but on older machines it's not an option , but for your keyboard you could look for a Legacy Option in the bios under USB which should allow USB to work outside Win7 too.

you could check the PS2 ports are still enabled too while in the bios

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Got a super strange issue here on an Inspiron 15 N5010: When the system starts up F12 and all other keyboard input works just fine at the BIOS level. As soon as the BIOS bootstraps over into the OS booter (Windows 7 and 10 via a USB boot flash drive), all keyboard input ceases.
An external keyboard behaves identically. 
Fn + function keys DO still work at this point (ie, the screen brightness will decrease/increase whilst repeatedly pressing fn-f4/f45).
This has lead me to believe that the keyboard in and of itself is fine and that this is a problem with the laptop BIOS or system board...  Any thoughts? 
I'm not seeing a clear way to update the BIOS since I can't even boot into Windows at this point and get any kind of input. The system hangs on the black screen just prior to booting Windows and gives the option to delete restoration data, but since I can't click it, it just stops at this screen. On Windows 10 boot, it simply hangs prior to booting the OS.

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Hi, I recently purchased a Y510 and am trying to access the BIOS to change a couple of settings: I can get into it fine by pressing Shift+restart in Win10, but the keyboard doesn't work when I'm in it. Which makes navigating the BIOS impossible, as I'm sure you can imagine! Can anyone help to fix this please?

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I'm trying to reinstall my operating system but my keyboard doesn't work in the boot menu, so I can't enter the BIOS. I've tried both a USB keyboard and a PS/2. I think it might be my mobo but I'm not sure enough to replace it. I've had problems with it in the past (I bought it out of box about a year ago, so it would make sense I guess) like the microphone jack and keyboard and mouse PS/2 ports not working, but the weird thing is that they used to work in Ubuntu when I was dual booting Vista/Ubuntu. I tried updating the chipset drivers but that didn't work.

Any ideas would be greatly appreciated! I really don't want to replace my motherboard but I guess I might have to.


P.S. My system specs are in my profile

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Hello everybody, I recently have gotten computer parts and put together a PC, after a delay in the mail I have received the graphics card and installed it into the tower, before I got the card I was using the computer perfectly fine with the CPU graphics that are integrated so I know that all of my hardware works, or did. When I put in the graphics card there was an issue with it showing up on the monitor, so I took out the motherboard battery with guidance from a friend and reset the CMOS and I have it displaying now with a HDMI to DVI-D.

When I turn the computer on it turns on and then turns off instantly after the fans and such start to go, it does this once, then fully turns on and I press the delete key to load the bios, after that I load windows and when I get out of the bios all usb ports stop working, mouse and keyboard stop and im stuck looking at the windows 8 screen showing date and time and internet connection, I've been looking online and still am yet to find a solution because everybody else that has this issue can somehow access their desktop. I can't. When I load from the windows CD i get into the starting menu for loading the operating system, but again, no mouse or keyboard so I can't keep going from there.

I removed the graphics card which initially caused the problem, upon start up it restarted 3 times and then turned on, in the windows loading screen where i was stuck before the keyboard LED's are lit up but the mouse is not. the ke... Read more

A:Keyboard/Mouse doesn't work outside of Bios

Have you tried both the USB 2.0 and USB 3.0 ports for the keyboard and mouse? Maybe the USB 3.0 isn't working correctly due to drivers or compatibility with the Razer gear or drivers. Or can you borrow a basic USB keyboard and mouse?

I also see a BIOS update on the Asus website that addresses "USB Compatibility" and "System Stability" in another. If you do not already have the 1603 BIOS update you may wish to update it that one. You can update the BIOS through the BIOS itself, go into the Advanced section and use EZ Flash and load it from a USB stick; it must be extracted first though.

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My device is Y530 with latest updates. However something wrong always happens. When I type the keyboard to enter BIOS password for booting, the keyboard occasionally cannot work and the device is beeping, unless I restart the device. Have anyone encountered similar situations and found the solution? Thanks!

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The hardware on my one month old Yoga 910-13IKB (Windows 10 Pro ver. 1703) is now stuck in what seems like tablet mode:The built-in keyboard does not work anymoreThe touchpad does not work anymoreThe screen is stuck in landscape mode and does not rotate when the laptop is in tent modeThe speakers are stuck with the awful tablet-mode sound qualityWhen I boot to the BIOS, the keyboard works with no issue. However, when the OS boots, it almost instantly switches to the previously described mode. If I spam the keyboard as the laptop boots, it briefly works (I can type 3-4 letters on the log in screen) and then instantly stops working. Things I have already attempted:Looking for an answer onlineRebooting the laptop multiple timesTurning the laptop off and then turning it on againUpdating the drivers (+ reboot)Reinstalling Yoga Mode Control (+ reboot)Opening/closing the lid from its closed state to the tablet state and everything in betweenThings I am reticent to do:Since this is a brand new machine, I do not feel comfortable fiddling with the actual hardware (i.e. opening it to remove a battery to do a hard reset)Suspected source of the issue:I think this has to do with the laptop believing that it's being booted while the hardware is in tablet mode (screen rotated all the way open) although it isn't. I am severely disappointed in how finicky this laptop is for the price...Thank you for any help

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I've got a Windows 7 upgrade disc, so I first installed Windows XP and now need to boot from this new disc. Because I'm going from 32-bit XP to 64-bit Windows 7, I have to boot from the disc.

I can press F12 to get into the boot order selection screen; but pressing the arrow keys, escape, or enter has no effect. Once I'm on that screen, I just have to turn off the PC because I can't do anything else.

Both keyboards I've tried have been USB. I actually bought a new keyboard in case my keyboard was the issue, but the stores only had USB keyboards--if USB is the issue, I'll have to wait a few days before I can borrow an old keyboard that uses PS2.

Is there any way to workaround this using the USB keyboard I have?

A:Keyboard doesn't work in BIOS, any other way to change boot order?

Try plugging the usb keyboard into the usb port next to the ethernet port.


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I always get windows boot manager error no matter what i do. Even if i set my microsoft bootable drive it still goes to windows boot manager error. I also tried removing any external devices even changed the flash drive i use for bootable drive but it
still doesn't work. The only time bootable drive works was when i remove the hdd. I can't access F8 no matter what so ican't access safe mode and cmd.

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This seems to be a common enough complaint, but I have gone through the various posted solutions and have had no luck.

Computer in question is an Asus G53JW laptop with Windows 7 Home Professional 64 bit. It's a fresh install of windows done via the factory restore partition and then updated completely. All drivers have been updated to the latest, including the bios and the chip set.

Internal keyboard and track pad do not work in windows, though the keyboard at least works in BIOS. External keyboard and mouse plugged in through the USB port works in windows and bios, though using it at a certain point while windows boots will cause the system to hang.

ObservationsKeyboard works in bios, but can't tell if trackpad is working at this point
Can push F9 to access the asus restore menu, track pad does not work
Cannot launch Asus express gate (Pushing one of the non keyboard buttons while powered down is supposed to launch an embedded linux environment that gives you a web browser and some other basic programs).
External USB keyboard and mouse work (mostly, see point 6 and 7)
Pushing F8 on either keyboard will not allow me access to the windows boot options menu
If I do a hard power down in windows and restart, you get the screen where it asks if you want to boot in safe mode or regular mode and there is a count down timer to when it automatically selects regular boot. If I push any button on either keyboard the system seems to hang (count down timer stops, nothing hap... Read more

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I have a HP 15R andThe keyboard will not work in Windows 8 but works fine in the bios. Any one run into this? I have uninstalled the drive a few times and rest the PC to factory default erasing / cleaning the drives fully. Still Key board only works in the bios. I plugged a USB keyboard in and it works fine.

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I was installing a new wireless keyboard. It uninstalled the previous software and made my current one not work. I hooked up the ps2 kb and mouse but they won't work either. They will work when booting up but once windows starts I got nuthin. I can't control my computer, please help....

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hey all I have just recently upgraded my motherboard and cpu and on startup I am giving the option to go into the bios etc if I press f2 etc. this works and I am able to navigate with both mouse or keyboard through the bios. It once I start my computer up into Windows they both stop working. I recently tried turning legacy off and on but I was only able to turn it off before my us. And keyboard completely stopped working. Now I am unable to go into the bios or anything.
(Note when plugging mouse into USB port the light under the mouse turns on but turns off again, not sure what that means).

Please get back to asap I na desperately in need of a fix.
Thank you

A:Usb keyboard and mouse works in bios but not Windows

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Hi guys,

I have a problem and I've tried to figure it out for the whole day now.

It's mind-boggling and SUPER frustrating at the same time.

Basically I installed a fresh copy of Windows 8.1 Pro to my computer and when I plug both DVI cables into the GTX 750Ti (I run Dual monitors) it goes to the 'Windows 8 Blue logo start up but then suddenly my monitors have no signal (and my mouse turns off, aka it looks like my USB shutsdown) but my mobo is still on + cpu fans/case fans, etc.

So I tried using the IGPU and it works fine, you can plug one DVI into the IGPU DVI out, and one monitor DVI to the GTX750Ti and it will boot into windows fine.

The biggest thing that boggles me is that upon a fresh install it worked fine, AND I can reinstall windows fine again, but it *SEEMS* like after I install the NVIDIA graphics card drivers it starts happening again and I can only use IGPU to boot into windows. Now, when I first installed windows it was working fine, till I shut it down and it won't boot again hence having to try IGPU. I tried formatting, I've tried everything!

All my parts are brand new, I've tried everything there is to try, and googled alot (I've enabled/disabled secureboot multiple times, I've done 'primary display adapter 'PCI-E' and switched between them), I've tried almost everything!

My specs are as follows:

ASUS Geforce GTX750Ti GPU
Asrock H97M-ITX/ac MOBO
RAM: Corsair Vengeance 8gb
Samsung EVO 840 SSD

I've fiddled around with all the Asrock bios settings to n... Read more

A:Windows 8 Booting (IGPU works, PCI-E GTX750Ti doesn't work

The craziest thing is - Sometimes it works sometimes it doesn't - remember it goes to blue windows 8 logo AND THEN there is no monitor signal.
If I use Integrated Graphics it 100% always works. I'm thinking it might be some sort of bios problem maybe? I really don't know anymore :|

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I have Win7 Ultimate installed on a Dell Optiplex GX620 P4 hyperthread, approx 6 years old. Bios is most current Phoenix ROM Bios Plus 1.10 A11. I have 2 sata drives and 2 IDE drives installed. Boot is from SATA 0. SATA drives 2&3 are not present. All is well with this part of the equation.

I had been running a Seagate 250GB IDE drive (ST3250824A) as BIOS drive 4, master drive, jumper selected. I just installed a second 120gb Seagate IDE (ST3120026A) as a slave, BIOS drive 5. That was when things got interesting. When I rebooted BIOS took a long time to load, and then reported that neither IDE drive was present. I then did all the obvious things: Disconnected one drive at a time - BIOS would recognize the connected drive. Switched master & slave drive positions. Changed jumpering from master/slave to cable select. Installed a new ribbon cable. Checked that BIOS drive recognition was set to 'Auto' for both drives. Results are always the same: either drive is recognized when only one is connected but BIOS does not recognize them when both are installed. On boot I receive a warning that IDE Drives 4 & 5 are not present and have to press F1 to continue. When I enter Setup BIOS reports the drives as unknown drive type. When only one is connected BIOS accurately reports the drive model # & capacity.

After going through all this,I decided to bring WIn 7 up and see what would happen. To my surprise, W7 showed both drives and worked fine. Device Manager prop... Read more

A:Dell Bios Doesn't See IDE Hard Disks but Windows 7 Does & Works Fine.

The only time I've found something similar is when I had a CD drive as MASTER on an IDE port and a hard drive as slave. It seems BIOS would inquire or skip on the CD and not bother waiting for a response on the hard drive. Windows would see it fine as by that time, it was spun up, etc. But BIOS never showed it, only the CD drive. Access to hard drive was not a problem.

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Hi guys,

I have a problem and I've tried to figure it out for the whole day now.

It's mind-boggling and SUPER frustrating at the same time.

Basically I installed a fresh copy of Windows 8.1 Pro to my computer and when I plug both DVI cables into the GTX 750Ti (I run Dual monitors) it goes to the 'Windows 8 Blue logo start up but then suddenly my monitors have no signal (and my mouse turns off, aka it looks like my USB shutsdown) but my mobo is still on + cpu fans/case fans, etc.

So I tried using the IGPU and it works fine, you can plug one DVI into the IGPU DVI out, and one monitor DVI to the GTX750Ti and it will boot into windows fine.

The biggest thing that boggles me is that upon a fresh install it worked fine, AND I can reinstall windows fine again, but it *SEEMS* like after I install the NVIDIA graphics card drivers it starts happening again and I can only use IGPU to boot into windows. Now, when I first installed windows it was working fine, till I shut it down and it won't boot again hence having to try IGPU. I tried formatting, I've tried everything!

All my parts are brand new, I've tried everything there is to try, and googled alot (I've enabled/disabled secureboot multiple times, I've done 'primary display adapter 'PCI-E' and switched between them), I've tried almost everything!

My specs are as follows:

ASUS Geforce GTX750Ti GPU
Asrock H97M-ITX/ac MOBO
RAM: Corsair Vengeance 8gb
Samsung EVO 840 SSD... Read more

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Ok so here is the rundown. I brought my computer to college and I plugged up a new mouse and keyboard so that I could use my computer. Basically, the keyboard works fine all the time but the mouse ONLY works in BIOS. It does not work in safe mode, or when Windows 7 is loaded. The mouse worked for about 5 seconds when i first plugged it in but after that it no longer works whatever I do. I have tried a system restore, disabling and enabled the drivers, uninstalling and reinstalling the mouse and keyboard. Both are wired and through USB 2.0

Here are my computer stats:
Operating System: Windows 7 Ultimate x64
CPU: Intel Core i7-4810MQ @ 2.8 ghz
RAM: 16.0 gb:

Mouse: Onn (model ONA11HO091)
Keyboard: Onn (model ONA11H0089)

If you need any more info please let me know. Ive been surfing forums for hours with no luck.

A:Mouse works in BIOS,does not work in Windows 7


Search thru the Bios settings for enable USB Mouse. Sometimes win7 needs that.

Then plug the mouse in after win7 fully loads to see if it recognizes it & says it is ready to use.

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Keyboard and USB dont work in windows but work in BIOS, i have also tried a ps/2 keybaord also not working in windows, i have tried safe mode, disabling driver sig enforcement, using different mice/keyboards, restored bios to default settings, ran sfc /scannow no errors detected, and still no luck any input would be amazing. I wanted to do a upgrade repair install of windows but you can only do that inside windows , basically trying everything before i have to wipe the HD and reinstall windows, i ran memcheck as well and no errors also as a sidenote it says my gpu is not found, when i have my monitor plugged into it, i am still receiving internet from ethernet.

I have windows ultimate x64
2.66 gHz processor 8gb of ram
1 TB harddrive 760 GTX GFX card

All devices work on other computers.

A:Keyboard and USB dont work in windows but work in BIOS

What were you doing on your computer when all this happened.
It's very unusual that not even a ps2 keyboard doesn't work.

Does you system boot at all into Windows 7 Normal mode of Safe Mode?
Your post is not clear to me.

If you can't boot Window 7 here is a tutorial with lot of test to do.

Troubleshooting Windows 7 Failure to Boot

What power supply is in your system?

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The old keyboard is from an old Dell XPS from 15 years ago.
It worked fine on my last computer a Dell GX620 with XP.
My new computer a locally made one in an HP case has windows 7.
Old keyboard isn't even recognized.
Is it now obsolete or something.

Microsoft seems devoted to making hardware as well as operating systems routinely obsolete. IMHO.

A:old keyboard doesn't work with windows 7

Yeah, I hear ya. I have a Filco I really like these days.

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It was working ,but after installing Windows 8 Pro in my desktop the keyboard doesn't work at all !!
note : the keyboard doesn't have usb port

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I have an interesting problem.

The laptop I'm working on (And HP G series; running Windows 7 64bit Home Premium) had a NASTY trojan that disabled the keyboard and mouse (is what I'm assuming). I was able to work on the laptop with a USB mouse and the onscreen keyboard

After going through about 10 AV software I finally got rid of all the Trojans (the scans on various AV software ran clean multiple times after removal); but the keyboard and trackpad continue to be disabled.

Under the Device Manager it lists as the device as a "code 10" error.

Doing some Googling I found a post that said do delete the registry entries that were labeled "UpperFilters" and "LowerFilters"; which I did and I rebooted.

Now my USB mouse OR my USB keyboard won't work.

I tried using a Linux Live CD and the trackpad and keyboard DOES work there no problem. Also the keyboard works fine when I'm in the BIOS.

It's only when I'm in Windows (even in Safe Mode) that the keyboard/trackpad/USB Mouse/USB Keyboard doesn't work...so it's not a hardware problem.

Things I've tried (besides deleting those registry entries)

- Startup Repair
- sfc /scannow
- Reinstall the drivers (when I DID have access to Keyboard and Mouse)

So to recap; I cannot use the keyboard/trackpad (or a USB Mouse and USB Keyboard) in Windows (including safe mode); but they DO work when not using Windows.

Anything else I can try?

A:Solved: Keyboard and Mouse not working in Windows 7; but works in BIOS/LinuxLiveCD

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I have an Asus L2000B Laptop, and one day a friend was using it and found unconfortable to use the touchpad, and asked me if he could use one of the mice os another computer in the room, i said sure, why not?

Well, it was a ps2 mouse and he hot-pluged it!!! :S

Result: the laptop´s keyboard stoped working and so did that ps2 port and also the sole serial port , but not the touchpad.

Restarting, cleaning the plug and all that did not work.

Now when I boot, i get a 'no keybord present/keyboard error' at startup, however, it works fine in the BIOS and in DOS!?!

When Windows boots it lights Num Lock, Caps Lock, Scroll Lock an the keyboard no longer works

In Linux, No lights go on, but it doesn't wor either.

I'm certain that there is damage to the Serial ports/ PS2 ports chip but it's not all busted and probably just ignores any command and just gives outputs.

Now, I've been using a USB keyboard to 'make do' but its very annoying an not very portable.

Replacing the MoBo is out of the question as it costs more than the PC is worth.

I seek a way around the windows drivers, a simpler less demanding driver!

A:Keyboard reports error on boot, but works in BIOS and DOS, but not in Windows/Linux

Windows Keyboard Test : http://www.passmark.com/products/keytest.htm

But actually try to locate a test on your computer (I haven't looked it up) but some manufactures have this

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After installing SpyHunter 4, it made some changes to my start-up settings and I could no longer start Windows 7. Instead, it goes to grub (http://i.imgur.com/opPvS80.jpg), but I am not able to give commands (http://i.imgur.com/o1q5UWJ.jpg), as there is no keyboard input. This had always been a problem, but it never caused a problem as idleness led to Windows 7 starting up. Only very rarely was I able to use my keyboard. I pressed a key to read more, and in the end it brought me to a command screen. I gave relevant commands that I found on forums, but nothing worked. 
To solve this, I added the windows 7 ISO to a USB (using YUMI). Then I went to BIOS and I ran YUMI (USB loader), and I got to this screen (http://i.imgur.com/O2Nt6Tk.jpg). As opposed to before, I cannot use my keyboard anymore; not at all, not even rarely. I need the keyboard input to get YUMI to run the Windows 7 ISO.
On various forums it was suggested that there is some setting wrong in the BIOS (keyboard input does work in BIOS!). Indeed, this was the case: (http://i.imgur.com/ACLDELK.jpg). I changed the settings to fully initiazable, hopeful that on my next start-up I could select grub bootable from YUMI. No luck, still no input. I have a USB keyboard and I've tried disabling USB 3.0 and I've connected the keyboard to all USB slots. I've tried changing various other options in the "boot" section of my BIOS.
What to do? I feel like my BIOS is not truly applying the settings, although... Read more

A:Unable to start Windows 7, Keyboard input works in BIOS but not grub

Instead of Yumi use Rufus and the iso to create a bootable USB.
Select Iso Image in the dropdown box where it shows FreeDos.

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I'm using windows 8 pro which I upgraded from windows 7 home premium in january. After the upgrade, my e key stopped working. After another few months, more keys stopped working and now, no keys are working. What do I do?

A:Laptop keyboard doesn't work after upgrade to windows 8

does an external keyboard work

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Keyboard Doesn't Work For Windows Error Recovery Screen. Thread problem similar to jaredthescot. Any ideas?

A:Keyboard Doesn't Work For Windows Error Recovery Screen

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Hello. I'm having a rather incredible problem with Windows 8 Pro. Sometimes, after booting, my notebook's keyboard doesn't work at all. Some facts about all this to inform the diagnosis:
The keyboard doesn't work in Windows; it does in the UEFI bios. (Ie I boot to windows and it doesn't work, I then reboot, test it in the bios and see that it works; I go back to windows and it still doesn't work there.)
It happens randomly: maybe once every ?5? boot ups. Definitly not always.
**I think** (but aren't sure) that it only happens when booting, not when coming back from hibernation or sleep.
Unplugging the battery or the power cord doesn't help.
I'm fairly careful about malware and I don't think it's related. I don't have any malware protection other than Windows'.
The System section of the Event Viewer only has one apparently relevant event, "The driver \Driver\WudfRd failed to load for the device ROOT\WPD\0000.". Notice this is related to a Logitec input driver, and I'm having trouble with the notebook's built-in keyboard. I never plugged a Logitec keyboard (but I did use a Logitec mouse in the past).
Nevertheless I acted upon that event log. Some pages elsewhere (The driver \Driver\WUDFRd failed to load for the device... error - Windows 7 Help Forums) suggested changing the Windows Driver Foundation - User-mode Driver Framework from Manual (triggered) to automatic. It didn't help.
It has always solved itself after a random amount of time (from a few minutes to an hou... Read more

A:Windows 8: keyboard laptop randomly doesn't work after booting

Some additional info:
It was suggested somewhere else that turning off Windows 8's fast boot option would help; it didn't.
I just completed a run of Malwarebytes Anti-Malware and found nothing except for 4 autohotkey .bin files that seem ok for the rest of the AVs at virustotal.
Nothing relevant seems to be logged in the System log when the keyboard comes back up.

Thanks again!

(ps where's the edit link?)

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Hi, this isn't an urgent problem, in fact it has been a problem since I installed Windows 7 over a year ago, but I have recently decided that it is extremely naïve of me to ignore the problem, because no matter how lucky I am I will need to access safe mode eventually, and that's not possible right now. Basically my computer works 100% fine (barring speed issues or any other minor complaint), including my keyboard, except when I have to hard boot my computer/power shuts off/whatever causes the computer to boot up into the "windows error recovery" screen. When I get to that screen I get four options: boot windows 7 normally (highlighted); boot windows 7 in safe mode; boot windows 7 in safe mode with networking; and one other one I believe. There's a countdown from 30 seconds and at the end of the countdown the highlighted option will be selected if I don't choose one myself with the arrow keys and enter/return. Problem is, I can't select a different option from the highlighted one. the arrow keys and enter key (or any other key) are all functionless. The keyboard is plugged in and the computer knows that because its media lights (the mute/play-pause/stop/&c. keys) are all lit up. In the past I have had to use Safe Mode for many old computers, as I'm sure most people have, and currently I don't have that option. Any help would be appreciated. Thank you in advance.

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I have a Compaq Presario SR1810NX with Windows XP, it's about 4 years old - never had any problems.
The last time I turned it off, I just unplugged it.

Then the next time, when I turned on my computer it showed
" Windows Error Recovery: Windows failed to start. A recent hardware or software change might be the cause. "

I chose, "Previous Start up (the one that worked for you last time)"

When I pressed it, it went back to the COMPAQ screen with logo.

Now, my computer is stuck at the start up screen with only the COMPAQ logo.
The keyboard doesn't work - I can't press anything (I've tried ESC, F8 - nothing happens).

Please help me. What do I do??

A:Help! Stuck at screen logo, keyboard doesn't work, won't boot into Windows.

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 i am having exactly problem. all not wprking keyboards are the same. i tried as you instructed but not working at all. when i check keyboard device manager, still there even though i uninstall already. mine is hp spec 360 core i7. please, fix this

A:Re: Some keyboard keys will not work in windows or in bios

Hey @trang1,  Welcome to the HP Support Forums. I understand that you are having an issue with some of the keys on your Notebook. You had mentioned that you already tried all of my troubleshooting steps.  What happens with an external Keyboard?What happens with Safe Mode?What happens with Performing a Hard Reset or Forced Reset?What happens with a hardware test?What happens when you tried updating all of your drivers?  Please try the follow troubleshooting steps to see if this resolves the situation:  StartSearch for Device ManagerOpen Device Manager from the Search results.Click ViewShow Hidden Devices.Click the arrow next to Keyboards.Right-click the keyboard device name.Select Uninstall.Continue removing device names in the Keyboards category until all device names have been uninstalled.Restart the notebook twice. Please note that the keyboard will automatically repopulate after the restarts. I found a troubleshooting document for you to try also called Notebook Keyboard Troubleshooting. Please make sure to follow the steps in this document.  Here is a link to the HP Support Assistant if you need it. Just download and run the application and it will help with the software and drivers that need updating. If you feel this post has helped you, could help others joining in and looking for a solution or you just want to ... Read more

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I just recently purchased an HP Envy m6-1205dx laptop and i noticed that certain keys wont work on the keyboard. None of these particular keys work in Windows or on the BIOS screen. I am on my second replacement keyboard and i am having the same issue. The main keys that dont work are the "asdf" and "jkl:" Also, the main enter key does not work. The one on the number pad does. Considering i have trie multiple keyboard with the same result, i would have to assume it is something else entirely. Please help, this is driving me crazy.

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I am pretty desperate now as I recently got a new Lenovo z500 ideapad laptop, which i think its 9 months old only.
All of the sudden, one day the shift key started to automatically been pressed down.. as if its like its being 'possessed' in simple terms.. and it happened at random times
After much forums, some say hold shift key down for 10 secs or x amount of secs, disable sticky keys, filter keys, bounce keys, or even continue press shift keys continuously etc etc..
Did all those, disabled sticky keys, bounch keys, filter keys and now whenever i on my comp, the shift key will automatically be pressed down, so i have to hold the shift key for like 5-8secs to disable it, than it works fine and no more occurence.
However, a new problem occurs.. now certain keys on the laptop is not working like the right shift key.. when the right shift key is pressed down, none of the letters are being capital or none of the symbols are showing BUT the left shift key does the job..
Than, the left shift key could not caps the letter z, t, y, m, and a few more.. but it works prefectly fine with other keys.. Now i am pretty sure its not a keyboard malfunction because without pressing caps, all the keys are fine but only these certain keys wont be caps when the left shift key is pressed..
So i decided to use an external keyboard and everything works out fine.. right shift key is working, left shift key caps those letters which could not be cap... Read more

A:laptop keyboard does not work but works fine with usb keyboard

The fact that a USB keyboard works fine when your built in one doesn't, proves that it is the keyboard itself (or connectors) that is damaged/defective, otherwise, if it were a software problem, the external keyboard would do the same.

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was working with my laptop and everything was ok
i restarted it and now keyboard doesn't works

i got folowing error
could you please help me


- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="Microsoft-Windows-Kernel-PnP" Guid="{9C205A39-1250-487D-ABD7-E831C6290539}" />







<TimeCreated SystemTime="2013-11-05T04:42:51.708216600Z" />


<Correlation />

<Execution ProcessID="4" ThreadID="152" />



<Security UserID="S-1-5-18" />

- <EventData>
<Data Name="DeviceInstanceId">ACPI\SNYA009\4&5e1cfd5&0</Data>

<Data Name="DriverName">keyboard.inf</Data>

<Data Name="ClassGuid">{4D36E96B-E325-11CE-BFC1-08002BE10318}</Data>

<Data Name="ServiceName">i8042prt</Data>

<Data Name="LowerFilters" />

<Data Name="UpperFilters" />

<Data Name="Problem">0xc<... Read more

A:Keyboard doesn't works - 8.1

Not enuogh information provided. Desktop? Need system specs plus keyboard make/model plus usb or wireless.

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My friend just called me and told me that his keyboard doesn't work. We did some poking around on his computer and discovered that if his mom or dad logs on to their computer account, the keyboard works fine, but if he logs on to his account, the caps lock light won't even come on. He's running XP, Service Pack 2 if that helps. I've run out of ideas on how to fix it. We've run Spybot and CWShredder. Nuffin. Any suggestions? Thanks in advance

[email protected]

A:Keyboard works, then doesn't...

G'day bendezium, very interesting post, I have also noticed that some accounts have odd behaviour (in windows XP 2005.)
I suspect it may be some kind of bug in the MS O/system.SP-2
Are things normal in the administator account?
Are things normal in the first account?
Are things normal in the guest account?
Maybe deleting and rebooting then recreating the problem account may help or creating a "sandbox" account (playing account for trying things) and checking if that had any problems.
(this kind of thing doesn't happen in Linux!)
I am interested to follow this problem.
What processor type and setup is it?
Was the SP-2 loaded over the top?
Cheers, qldit.

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For the last month or so, every time I log off my account, the keyboard does not register at the Windows Log In screen. This makes it so I have to restart the computer and then it works fine.
There are three accounts on the computer, the casing has been half removed for the last 3 months, a DVD burner and driver recently installed 3 months ago and I am using a wireless off brand USB keyboard and mouse.
OS: Windows Xp Home Edition 5.1.2600 Service Pack 3
As for the second part, the computer requires several restarts to boot up, sometimes up to twenty minutes of turning on and off to boot up. Only started doing this a week ago.

A:My Keyboard doesn't work, and the computer turns on but doesn't start.

It sounds like something is wrong with your Windows XP drivers. Something like that happened to me while building my computer, and when I boot up the keyboard did not work because my copy of windows XP was bad. You could try reinstalling windows XP, and It might work better, but I dont have a definite answer to your problem.

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Hey guys,
So I've been struggling with this problem all day, and there are many forums around the internet like this, but none are exactly like mine, and I've tried a lot of the troubleshooting options that seem to work for others but haven't fixed my problem. Firstly, I've recently put together a computer and everything works fine, even the keyboard and mouse work in BIOS. Now I've gone out and got my hands on an OEM copy of Windows 7 to install (buying the retail here is now close to impossible since Windows 8 was released a little while back) and now I've come home to install it, and I noticed during the installation I could only use my keyboard to enter details, mouse didn't work, so I had to tab, space and enter my way through. Until I come to enter the product key, keyboard is still fine, then I realize the odd key isn't working (without giving too much away, my H and 0 keys), which I find odd as all the others are. I end up skipping this part and finish the installation, to now where I try and connect to the internet, but putting in my isp password is impossible as it contains an H, and that key isn't working. I restart, unplug them both, plug them back in, and now I'm stuck at my loading screen, as now my keyboard and mouse have just stopping working entirely, which is odd as the light on the bottom of the mouse is on and so are various lights across my keyboard. After trying a few troubleshooting options (will mention below) I'm left wondering, hardware issue? (mouse... Read more

A:[SOLVED] Mouse and keyboard work fine in BIOS, but not in windows 7

did you install your motherboard drivers?

go to device manager in windows and see if there are any yellow exclamation marks or red x by your keyboard or mouse/usb devices. Type devmgmt.msc in run box to show device manager.

EDIT was any operating system on it before you installed windows 7?

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How can I get it so my mouse and keyboard work in windows, safe mode, and the bios without denigrating the performance of my 20 3-8 TB USB 3.0 HD. I've seen out there that the performance of these devices is increased by disabling USB Legacy USB Support"

For example "Disable Legacy USB Support unless you need to use a USB keyboard in DOS, OS/2, or Linux"

However when I do disable Legacy USB support my USB mouse and keyboard don't work in safe mode at all.

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Having an issue with all Dell 7510's and associated docks we've deployed to new users at my employer. The external keyboard won't work at the Bitlocker prompt. These PC's are imaged for Win10.
I've sifted through the BIOS settings and have had no luck getting it to work. One thread I found said to make sure the Post Behavior -> Fast Boot setting is set to Thorough. Verified that is the case.
Note: if I undock and dock the PC the external keyboard will work that 1st time at the bitlocker prompt, but at next reboot it doesn't work.

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Every key and section on the keyboard lights up. the WASD keys and the center section however stay the same color no matter what I've set the entire keyboards color as. As of right now, the WASD keys are green and the center section is yellow and to be frank it looks ugly.  tl;dr i cant change the colors on my WASD keys and center keyboard

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If I boot up into BIOS the keyboard and mouse on the computer I'm working on works just fine. However, as soon as windows 7 logon page comes up—nothing. I put an Ubuntu LiveCD in and of course, K&M work fine. So what is the solution to this problem short of re-installing Windows.

I hooked the HDD up to a computer and ran a check disk w/repair and it did say a few repairs were made. However, the problem still persists.

The computer is a Dell Studio XPS desktop. Originally my client (according to the Windows COA sticker) had Windows 7 Home Prem. installed but the logon window now says 7 Ultimate. Assuming he upgraded, could this have anything to do with the problem?

I have a restore disk but apparently no Restore points were made and the disk says it can't repair the system.


A:Solved: Keyboard and mouse work in bios but not on windows logon page

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Pasting in contextual information from another post. ~ OBconflicker.Bi!nf worm keeps reappearing, windows defender monitor stops working, slow computer, windows search protocol windows pop up, Malware, virusPop up windows keep appearing "Windows search protocol host stopped working and was closed" Itunes occassionally doesn't work, Media Sync doesn't work. Hard Drive keeps working in the background. Windows Defender no longer monitors the running programs.End of added information. ~ OBLogfile of Trend Micro HijackThis v2.0.2Scan saved at 8:46:00 AM, on 1/11/2010Platform: Windows Vista SP1 (WinNT 6.00.1905)MSIE: Internet Explorer v7.00 (7.00.6001.18349)Boot mode: NormalRunning processes:C:\Windows\system32\taskeng.exeC:\Windows\system32\Dwm.exeC:\Windows\Explorer.EXEC:\Program Files\Windows Defender\MSASCui.exeC:\Program Files\Digital Media Reader\readericon45G.exeC:\Program Files\Java\jre6\bin\jusched.exeC:\Program Files\Intel\IntelDH\CCU\CCU_TrayIcon.exeC:\Program Files\Common Files\Intel\IntelDH\NMS\Support\IntelHCTAgent.exeC:\Program Files\Intel\Intel Matrix Storage Manager\IAAnotif.exeC:\Windows\WindowsMobile\wmdc.exeC:\Windows\System32\hkcmd.exeC:\Windows\System32\igfxpers.exeC:\Windows\sttray.exeC:\Program Files\... Read more

A:microsoft windows search protocol host stopped, slow, firefox doesn't work, itunes doesn't work

Hello and welcome to Bleeping ComputerWe apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine. If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.If you have already posted a DDS log, please do so again, as your situation may have changed.Use the 'Add Reply' and add the new log to this thread.Thanks and again sorry for the delay.We need to see some information about what is happening in your machine. Please perform the following scan:Download DDS by sUBs from one of the following links. Save it to your desktop.DDS.scrDDS.pifDouble click on the DDS icon, allow it to run.A small box will open, with an explaination about the tool. No input is needed, the scan is running.Notepad will open with the results.Foll... Read more

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Just to let you guys know, I'm new so forgive any mistakes.

The title says it all.

I get a replacement GPU (GT240) because my first GPU stopped working. The first time I install the card, nothing comes up on the monitor so I plug my D-Sub cable back into my integrated graphics. I download the new drivers. I restart my computer and what do you know my gpu works. All this was done at night by the way. The next day when I wake up, I turn on my computer. Nothing appears on my screen. I still have D-Sub plugged into my gpu. On the monitor it says "no signal".

I should enough power. I have a 450w Corsair PSU.
My first GPU (actually second) was a GIGABYTE GT 240 1GB DDR3
The replacement is an ASUS (they didn't have another GIGABYTE card) GT 240 1GB DDR3

A:New Graphics, Works Once, Doesn't Work Again!

Uninstall all existing drivers and display devices in device manager and add or remove programs. Download driver sweeper and run in windows normal and safe mode. Reinsert new graphics card and go to nvidia's website to download newest drivers.

Good luck!

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Hello, some days my Internet works and other times it doesn't. My kids used my computer for a couple of days and pehaps they visited a lot of pages I wouldn't have.
I have run Norton, I have run Ad Aware, HiJack This and HiJack This Analyzer. The following are the results.
Basically, I would like to remove things that you think would help my machine's performance and just make it feel better.
I'm running XP, Athlon 64, HP Pavilion zv5000 laptop and the machine is relatively new.
Thank you very much for your help.

Logfile of HijackThis v1.99.1
Scan saved at 20:08:04, on 01/11/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
C:\Program Files\Analog Devices\SoundMAX\SMAgent.exe
C:\WINDOWS\system32\svch... Read more

A:Internet works, then doesn't work....

I don't see any malware in that log. HijackThis doesn't see everyting out there these days....let's have you run an online scan and see if anything lurks.

Perform an online scan with Internet Explorer with

Kaspersky Online Scanner

Next Click on Launch Kaspersky Online Scanner

You will be prompted to install an ActiveX component from Kaspersky, Click Yes.The program will launch and then begin downloading the latest definition files:
Once the files have been downloaded click on NEXT
Now click on Scan Settings
In the scan settings make that the following are selected:Scan using the following Anti-Virus database:
Scan Options:
Scan Archives
Scan Mail Bases

Click OK
Now under select a target to scan:Select My Computer

This will program will start and scan your system.
The scan will take a while so be patient and let it run.
Once the scan is complete it will display if your system has been infected.Now click on the Save as Text button:

Save the file to your desktop.
Copy and paste that information in your next post.
Take note the names and locations of any file it detects but fails to clean.

* Turn off the real time scanner of any existing antivirus program while performing the online scan

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