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Tech Support is a Virus??

Q: Tech Support is a Virus??

Why is Google Chrome showing this:

I viewed my atatchment and for some reason it just shows code!m I took the pic with PrtScr and pasted to 'Paint', then uploaded, so what gives?

RELEVANCY SCORE 200
Preferred Solution: Tech Support is a Virus??

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link http://downloadreimage.com/download.php. (This link will automatically start a download of Reimage that you can save to your computer.)

A: Tech Support is a Virus??

It appears to be a server issue at present.

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RELEVANCY SCORE 67.2

so recently I was sent here from a trusted advisor regarding my virus issue, here was the details to that
https://forums.techguy.org/threads/...r-questions-on-security.1206672/#post-9482957

also i had a question regarding my photos as my computer had a photo of my drivers licence should I be concerned about that?
 

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RELEVANCY SCORE 65.6

Now why do you suppose I would get this while browsing the forums?

Here's a screen shot:
 

A:Virus alert while browsing Tech Support Guy

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RELEVANCY SCORE 64.8

I have been attacked by Virus Scan 2010 and still waiting for help on my message from two days ago. When I first found this site few days ago(when my computer was infected) I desperately downloaded ComboFix (I found out it was risky but I was lucky) the virus seems to be gone but I suspect a trace. I also don't have a virus scan right now and I wanted to download one from my wireless service provider but can't. I did online scan from their website and it keeps on skipping 6 files. I am afraid to go online with out protection and desperately need help. Thanks.

P.s. I see an icon-windows shield that keeps on popping every now and then telling me I might be infected but I never click on it. I know you guys are busy helping many and I was told not to make any changes until I receive further assistance and just want to say I am still waiting for your instructions.

Thanks a Million.
Rah

A:Still Waiting on Tech Support. Virus 2010 Aftermath

best thing to do is just wait and do nothing to your computer

it can take up to 10 days for a reply in the hjt forum

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RELEVANCY SCORE 62.8

AVG Antivirus+(1-800-723-4210)+ Help Desk Customer service number 1-800-723-4210for online tech support Help Desk And Care on Toll free phone number Contributors: Poojajaanu Date created: 2016-09-06 05:39 PM | Last Updated: 2016-09-06 05:39 PM Category: Project Description: AVG security USA#[email protected] customer service phone number, AVG antivirus customer service phone number AVG +∑™+1-800-723-4210AVG Tech Support Phone number, AVG customer support phone number AVG customer care phone number AVG USA((((=1-800-723-4210))))) AVG Antivirus tech Support Phone Number, AVG Antivirus Technical Support Phone Number, AVG Antivirus Customer Support phone Number AVG Antivirus help desk number, AVG telephone number AVG Support Phone Number 1-800-723-4210USA, AVG Antivirus Support Phone Number, AVG Technical Support Phone Number, AVG Customer Support Number?? AVG Support Phone Number 1-800-723-4210USA, AVG Antivirus Support Phone Number, AVG Technical Support Phone Number, AVG Customer Support Number?? AVG phone number #$#1-800-723-4210##$AVG Antivirus phone number AVG security phone number AVG phone number #$#1-800-723-4210##$AVG support phone number AVG symantec phone number AVG phone number customer service #$#1-800-723-4210##$AVG customer service phone number AVG tech support phone number AVG technical support phone number1-800-723-4210 AVG phone numbers AVG help phone number AVG Antivirus support phone number #$#1-800-723-4210##$AVG phone support AVG contact phon... Read more

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RELEVANCY SCORE 62.4

In the last several minutes, I get this Email notice
Tech Support Guy WARNING(Virus check bypassed): Reply to post etc

This seems to apply to notices from this forum only as near as I can tell so far ???
Is this warning added my Norton Av 2005 or coming from the forum in the subject line.

So far everything looks OK on my end.
 

A:Solved: Tech Support Guy… WARNING(Virus check bypassed): Reply to post …

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RELEVANCY SCORE 62.4

I have several issues. Not all issues happen on demand, or neither do they occur in series. I hope someone can help.
1. It all started (I think) when I found win32.netsky.Q couple of weeks back and thought I was successful in removing that. But now my PC has more issues than when I this win32.netsky.Q popup started.
2. IE or Firefox will not load properly; if I somehow get them to load they will freeze the PC.
3. Google search links are re-directed, especially if the search is related to antivirus or spyware etc. I can search for SpyBot or tech support guys and it will give me the search result page. But the any links in the search page tell me I have internet connection problem.
4. I was using Firefox and it did the same thing, except I think the search page would redirect to some other page. I have uninstalled Firefox since and can not try the search page to tell for sure.
5. AVG update fails. It states Update failed. The connection with the update server failed. I cannot go to www.avg.com. IE states, Internet Explorer cannot display the webpage
Most likely causes:
You are not connected to the Internet
The website is encountering problems.
There might be a typing error in the address.
6. I can go other websites like yahoo and check news and stuff, as long as it is not related to finding the root cause of my problem.
7. SpyBot fails to start. I can see the program in my task manager but thats it. I had tried to rename the file and was successful once to ... Read more

A:Anti virus, spyware, tech support sites blocked; System Restore failed

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RELEVANCY SCORE 60.4

I keep receiving calls from fake MICROSOFT Tech support with various telephone numbers. Strange, they do not show up in my phone on line logs. They wanted me to go to FASTSUPPORT\763721586 ( do not use  these numbers). It is a company  called FASTSUPPORT.com. they also give you a complaint department where you can enter the number that you feel is causing you problems, the number of the LOGMEINRESCUE type remote access code. of course it is clear to them that you are suspicious and they will get rid of the  phone operator who didn't succeed. So do not bother to leave any complaint.

A:FAKE MICROSOFT TECH SUPPORT IS COMPANY CALLED FAST SUPPORT

Appears you are dealing with a well known scam.Microsoft does not make unsolicited phone calls, display pop-up alerts in your browser to call a support number or send unsolicited email messages to request personal or financial information or to fix your computer.Avoid scams that use the Microsoft name fraudulentlyIs that call from Microsoft a scam?Tell Your Relatives: No, Microsoft Won’t Call You About Your ComputerMicrosoft calling? Mind the tech support scammer!Tech Support Scamming through unsolicited phone calls, browser pop-ups and emails from "so-called Support Techs" advising "your computer is infected with malware", “All Your Files Are Encrypted" and other fake "alert messages" has become an increasing common scam tactic over the past several years. The scams may involve web pages with screenshots of fake Microsoft (Windows) Support messages, fake reports of suspicious activity, fake warnings of malware found on your computer, fake ransomware and fake BSODs all of which include a tech support phone number to call in order to fix the problem. If you call the phone number (or they called you), scammers will talk their victims into allowing them remote control access of the computer so they can install a Remote Access Trojan in order to steal passwords and other sensitive personal information which could then be used to access bank accounts or steal a person's identity.These are a few examples.Call Windows Help Desk Immediately Tech Support Scam Fake Your com... Read more

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RELEVANCY SCORE 59.6

When I installed Win8 on one computer I need a H.P. printer driver. So I went to H.P. support/download did not find the needed driver so I called their Tech. support. A friendly support guy looked at my system and told me my copy of Microsoft Win8 bought at Best Buy was not a legit copy, also my system had been infected and they needed to remove my Win8 clean my system and reinstall Win8. made me a deal of a reduced price of $250US I knew this was not right so I begged them good buy went to Best Buy where I have good friends in the Geek Squad. they got the needed driver and printer works fine.
Today my Netgear routher died, called Netgear to get my lifetime warranty. This also was a support in India guy said it would cost $39US to make sure it was the router I said thanks but no thanks. Took my old Netgear router back to Best Bye where I bought it three years ago and they gave me a new Netgear router. I needed setup help so called Netger as new user also in India guy was friendly looked at my system and helped me get it setup. Then he informed me my computer was under attack and my files were being read he could fix my system and protect my files for the small sum of just $85US. Well I was using a small backup H.P. computer on the Net. hardwired and it was almost never used. So I knew it was a India Tech. support scam again.
I think these guys in India do support for many Mfg.s and software makers, and it's an easy way to gleen a lot of fast cash from people who trust the br... Read more

A:Tech. Support Scam from India support bases.

Are you sure you were using legitimate HP/Netgear phone numbers? Where did you get the numbers from?

Are you sure it wasn't just a variation of the scams the FTC are starting to crack down on?
How Windows tech support scammers walked right into a trap set by the feds | Ars Technica

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RELEVANCY SCORE 58.4

I have a Thinkpad T450s and it is just over a year old. It still has 3 more years of warranty. Recently the lenovo solution center gave an critical error for the HDD (Read test failure) and I submitted an online request reporting it. Without even sending me an email or contacting me, they sent me a new part and gave me zero information about it. Apparently every other person can replace a HDD now! I have created 3 more cases calling their tech support to send the laptop for a depo repair. Everytime the request is rejected 'at the vendor' according to the customer care. Neither the customer care people or tech support can tell me why. Every time they create a new case, tell me I will receive a depo bag nect day, and I dont receive anything, have to call depo customer care and on hold for minimum 40 minutes, only to hear that the case has been rejected they dont know why.One tech support told me now I have to send the new part back before creating a new case, otherwise it will be rejected again. but he does not know how I can send the new part back. The return label sent to me was for the faulty HDD.Can anyone help? What is the point of paying for warranty if I receive this type of service? 

A:HORRIBLE tech support and warranty support

You do not state which type of warranty you currently have, there are a few which will affect how TS will or can respond. I hope you get this resolved to your satisfaction...





T61, 6465, Vista

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RELEVANCY SCORE 56.4

hello to everyone!!

im working as a tech support agent for one of the biggest ISP in the US.. its a good paying job and also very challenging.. i use to troubleshoot internet connection issues for residential accounts (1 pc only) and for all other issues that i get, i browse for similar issues on the forums of this site.. well, most of them came pretty handy (esp for the security forums).. now, i got transferred to the networking department and im in a total loss!! i can do simple troubleshooting and install assists for new networking users but i really need help in issues like:
1. remote access/ port forwarding
2. invalid IP addresses on the wireless devices
3. file and printer sharing
i was browsing through all the topics but i cant find any.. if there is someone out there who can help me with this issue and give me some pointers on how i am going to do this in an easier way.. i would really appreciate any assistance..

thanks in advance!!
foxxy
 

A:tech support in need of extra support

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RELEVANCY SCORE 54.4

Microsoft Windows Technical Support Phone Number 1-800-723-4210
Microsoft Windows 10 Technical Support phone Number 1-800-723-4210 Microsoft Windows 10 Technical Support phone Number 1-800-723-4210 Microsoft Windows 10 Technical Support phone Number 1-800-723-4210 Microsoft Windows 10 Technical Support phone Number 1-800-723-4210 Microsoft Windows 10 Technical Support phone Number 1-800-723-421Microsoft Windows 10 Technical Support phone Number 1-800-723-4210Microsoft Windows 10 Technical Support phone Number 1-800-723-4210Dial now 1-800-723-4210. We are certified technician from microsoft you can call us for any query related to microsoft product. 1-800-723-4210We are here to help you Call us for outlook and Hotmail support Microsoft Outlook 365 Customer Service Phone Number 1 800 723 4210 United States Super Support 1800.723.4210 Microsoft Outlook 365 Customer Service Phone Number 1 800-723-4210 United States Microsoft tech support phone number Microsoft office tech support phone number1-800-723-4210 windows tech support phone number Microsoft tech support phone number usa Microsoft windows tech support phone number Microsoft Windows 10 Technical Support phone Number 1-800-723-4210 Microsoft Windows 10 Technical Support phone Number 1-800-723-4210 Microsoft Windows 10 Technical Support phone Number 1-800-723-4210 Microsoft Windows 10 Technical Support phone Number 1-800-723-4210Microsoft Windows 10 Technical Support phone Number 1-800-723-421Microsoft Windows 10 Technical... Read more

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RELEVANCY SCORE 54

To: Tech Support Guy Staff & All Other Dignitaries

I just wanna say that I LOVE Tech Support Guy. My first encounter was a few months ago, when I woke up one morning and found that my homepage had been hijacked by Searchv. I couldn't get rid of it. So I googled until I got to Tech Support Guy, and found that somebody else had the same problem. I followed the instructions and was rid of searchv. Via HijackThis. Jeez, I like that name.....HijackThis. And then came Ad-aware, and Spybot, and a whole new world was opened up to me. To top it off, it's all free. Not quite. I'm sending you guys a donation. You earned it.

pjblevin
 

A:Tech Support Guy

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RELEVANCY SCORE 54

For greyknight17:

The greyknight quests in troubled lands
Where truth is hid in shifting sands;
Elusive demons there do dwell
Of deadly might and visage fell,
Wresting power from local lords
With blue screen shields and pop up swords,
They lay waste to all they see,
Leaving nothing as it used to be;
But with bright sword and favored lance,
Our champion makes the devils dance
To a tune they hear and can’t resist,
Something like: “Stop and desist”,
And in the end, their fate is writ
With mighty scans and combo script
And so with bow and courtly praise
A toast to you, greyknight, I raise:
“Thank you sir for work well done,
Evil slain and battle won;
The blue screen of death is banished here,
And we’re computing now without fear.”



I didn't get to drag a notepad file on top of Combofix like so many others.

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RELEVANCY SCORE 54

I have been getting screens, such as the one attached on several occasions. When I call tech support we have to go through all the tests and nothing shows. The tech has me do a few things and he even takes control of the computer and does some things. Of course, immediately thereafter everything seems to be working fine but eventually I get this screen.  This morning, 08/10/17 the computer gave me the screen I have attached, I sent the technician the picture of the screen and he sends me this response
"Thank you for contacting Dell Technical Support. We appreciate the opportunity to work with you to help ensure you continue to enjoy the use of your Dell system. ?? Please contact Dell Technical Support any time at 1800-624-9896 for quick resolution Service Request Number 951652777
 
Please contact Dell Technical Support any time at 1800-624-9896
please have your service tag or express service code ready. You could also resolve your issues by logging onto our support site www.support.dell.com for basic troubleshooting assistance and information related to order status, driver downloads and queries regarding your Dell system. Please allow our representative to contact you within 48 to 72 hours. Your satisfaction is very important to us. Thank you for choosing Dell."
I think my hard drive or worse, my computer is failing.  I have warranty until 01/19.  What can I do? If I keep calling nothing seems to get fixed.

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RELEVANCY SCORE 54

Hi
Here is the problem I can't even get to this forum on my main computer to get help. I was gone out of town on a fishing trip and let some people stay at my house now my main computer is screwed up. web pages keep redirecting and any web page that i try to go to like this one just comes up web page not found or it redirects you. one of the idiots that stayed removed avg and installed avira which i know is good but it wont pick up anything wrong i would like some help but like i said i can't get to this forum to get help any ideas????

skid

A:can't even get to tech support

Please follow the instructs from this webpage (sticky):

http://www.techsupportforum.com/secu...oval-help.html

You shall have a proper set of logs for us after that. Someone shall be along shortly

* Kindly note that threads without the proper logs shall likely be ignored.

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RELEVANCY SCORE 54

I have a LG X120 notebook with windows XP, will it be able to be viewed threw an HAIER LCD Television.
 

A:Tech support

Hi Debbie, and welcome to TSG.

If this is your computer (http://www.lg.com/hk_en/notebooks/lg-X120-L), it has a VGA video output connector.

Your TV would need to have a VGA, DVI-A, or DVI-I video input jack. The TV would also need to support at least one of the video resolutions and refresh rates that the computer can feed to the VGA connector.
 

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RELEVANCY SCORE 54

i trust you all will know what to do with this. i'm short of new to this so directions would greatly help.

Logfile of HijackThis v1.97.7
Scan saved at 9:50:57 AM, on 6/13/2004
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Network Associates\Common Framework\FrameworkService.exe
C:\Program Files\Network Associates\VirusScan\mcshield.exe
C:\WINDOWS\System32\nvsvc32.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Network Associates\VirusScan\SHSTAT.EXE
C:\Program Files\Network Associates\Common Framework\UpdaterUI.exe
C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe
C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\CasinoOnline\CsRemnd.exe
C:\WINDOWS\system32\winproc32.exe
C:\WINDOWS\system32\kx509_kfwk5.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Microsoft Reference\Bookshelf 98\qshelf98.exe
C:\WINDOWS\system32\krbcc32s.exe
C:\WINDOWS\System32\devldr32.exe
C:\Program Files\Netscape\Netscape\Netscp.exe
C:\Documents and Settings\Slik\My Documents\HijackThis.exe
C:\WINDOWS\System32\taskmgr.exe
C:\WINDOWS\system32\NOTEPAD.EXE

R1 - HKCU\Software... Read more

A:Tech Support - HELP!

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RELEVANCY SCORE 54

What do I use to remove mall where from my Windows 8 PC. ?
 

A:Tech Support

would you read the following
http://forums.techguy.org/virus-other-malware-removal/943214-everyone-must-read-before-posting.html
and post the logs required

I will then move to the virus / malware forum for assistance from a virus/malware expert
Note it can take up to 48 hours to get a reply as they are very busy in that forum and only authorised members are allowed to reply
 

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RELEVANCY SCORE 54

So, like most people should, I use an ad blocker. Also, like most people should, sites that you enjoy or visit a lot, you should contribute to them. This can be easily done by turning off your ad blocker for that one particular site. I did that for Tech Support Guy and the ads were still blocked.

I'm using Firefox and I started disabling some of the privacy features that I use. I disabled Tracking Protection and the ads appeared. Great.. or so I thought. There isn't anyway to disable tracking protection on a particular site. Technically, you can, but it's session based. After I close FF and start it back up, it doesn't keep my individual preference for TSG.

I wasn't sure if FF by default enabled Tracking Protection or not. I mean, if it is enabled by default, then EVERY guest user that visits TSG on FF is not seeing ads, meaning TSG is missing out on a lot of profits.

So on another computer, I completely removed FF and downloaded a fresh, uncustomized copy. Tracking Protection is enabled by default, but oddly, I now saw ads on TSG. Back to the drawing board.

I started customizing this fresh install of FF and after enabling Never Remember History, I no longer had ads. So it appears that this isn't one feature of FF blocking ads on TSG, but 2. If I disable one of the features (doesn't matter which), ads appear. It's only when BOTH features are enabled that ads disappear.

So my question is how can I allow only ads on TSG without havin... Read more

A:Ads on Tech Support Guy

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RELEVANCY SCORE 54

I have some type of virus on my computer. I keep getting pop up and unwanted icons on my desk top. I try to clear them out but everytime I go back on the internet they come back. Please give me some advise.
 

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RELEVANCY SCORE 54

I was giving my deceased grandfather's computer and it's has a password on it how do I get past it ?
 

A:Tech support !

Unfortunately we will not assist with that issue
One of the site rules is
Please do not ask for assistance with (or ways to bypass) a forgotten or unknown password, personal identification number (PIN) or any other type of access code that may be required on a computer, mobile device or web site. As there is no way to verify the actual situation or intent, no assistance will be provided and any such threads will be closed.Click to expand...

Please do understand that we are not doubting what YOU say, simply that we have no way of verifying that your explanation is the truth.
If for instance your computer was stolen or accessed without your permission and we enabled the person responsible to gain access to your computer, you would not be very pleased.

Sorry we cannot help
Our only suggestion is a clean install of Windows using the product key on the case of the computer if there is one.
 

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RELEVANCY SCORE 54

My computer has become very slow in loading programs such as Firefox. Once it is loaded it doesn't work smoothly as before. Not Responding message appears and everything stops working for a while. Scrolling also doesn't always work. Sometimes the arrow changes to the hourglass and stops working. After a while it changes back to the arrow again and so it continues.

Quite regularly I get the "script not working" message window in the middle of the screen with "continue" or "cancel" options. Sometimes it is the Shockwave plugin and at other times it is Google or other script. And often the end program command doesn't work. For the last few days, script error message for Internet Explorer comes on at powering up.

I have been thinking of reloading Windows but with no more Microsoft support for XP I don't know how I am going to get the updates.

I know the laptop is very old(2001) but I really use it mainly to check emails. Any help in resolving the above issues would be highly appreciated.

Thank you.

Sincerely,
shafiahmed

A:TECH SUPPORT

First off, All updates are available for Windows XP and will continue to be available till the end of time. There will just not be any NEW updates for XP. I just installed XP on an old computer 2 days ago and ran all of 142 Windows Updates.
As for your current installation, try running a Clean Boot. If this works then add one startup item at a time, restarting each time till the computer becomes unresponsive, then you know what the problematic program is.
Also, go to Start/Run and type chkdsk C: /R and press enter, in the command prompt type a Y for Yes and reboot the computer. Check Disk will go thorough 5 stages and takes some time. It will check your HDD for integirty.

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RELEVANCY SCORE 54

my mcafee says i have 2PWS-LegMir(trojans)that cannot be removed why is that.and how do i remove them?

A:tech support

Have you tried to remove them manually?

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RELEVANCY SCORE 54

Hello everyone. I applied for a tech support job with my local ISP. I have no schooling, just computer knowledge as a hobby for 10 years. I troubleshoot all my friends and family's computers pretty well. What kind of short term schooling could help me land a tech support job? I feel I have the knowledge but could use a basic course to put on my resume. Any other advice on computer jobs that are a good start to a new career? Thank you.
 

A:ISP Tech Support Job

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RELEVANCY SCORE 54

How many pins are there on a standard SCSI-2 connector?

------------------
TeChYgIrLl
 

A:PC Tech Support Help

50
 

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RELEVANCY SCORE 54

I know I know Wrong posting BUT!

This is a scream! If you are in tech support I bet you had a day like this. Or youre having one right now! I know that I did some years back.

A Day In The Life Of A Tech Support Guy Click Sales Guy vs. Web Dude
I know a Mod is going to move this but before you do, watch it then move it!
 

A:Tech Support Guy!!

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RELEVANCY SCORE 54

I bought a new PSU, that came in the mail today. Once I started up the computer I discovered that my USB ports don't work. Last Friday when my video card died, my 4 year old broke the two front USB ports. The computer's manufacturer surmises this shorted out the back ports and now wants to replace the motherboard and case. Both are under warranty, thank goodness.

So now my conundrum, I didn't buy the new PSU from the manufacturer, but it is the same brand as my old one. Do I just send the box back with the new one (which lets them organize the cables ten times better than I can) or do I put the old one back in? Or do I send both? There is nothing wrong with the old PSU, it's just not powerful enough for my new graphics card, which is NOT leaving my possession!

I'm sure I'm over thinking this, I just don't want to be screwed over.

Thank you for any help or advice.
 

A:Does Tech Support Need both Old and New PSU?

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RELEVANCY SCORE 54

Tech Support Guy System Info Utility version 1.0.0.1
OS Version: Microsoft Windows XP Home Edition, Service Pack 3, 32 bit
Processor: AMD Athlon(tm) XP 2600+, x86 Family 6 Model 8 Stepping 1
Processor Count: 1
RAM: 767 Mb
Graphics Card: NVIDIA GeForce FX 5500, 256 Mb
Hard Drives: C: Total - 109915 MB, Free - 42983 MB; D: Total - 4538 MB, Free - 690 MB;
Motherboard: ASUSTeK Computer INC., A7N8X-LA, Rev 1.xx, X312345678
Antivirus: McAfee Anti-Virus and Anti-Spyware, Updated: Yes, On-Demand Scanner: Enabled
 

A:Tech Support

thank you. I understand!
 

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RELEVANCY SCORE 54

I use Firefox and Safari and when I'm on Myspace,some pages wont load all the way,right after,I get a error message and I opens another page and says Download Adobe9. I tried to download it but I can't find the download or install it
 

A:Tech Support,please!

two steps
for windows ask about mac or linux

1. make sure you have the newest version of firefox and or Safari

2. http://www.adobe.com/products/acrobat/readstep2.html and download

3 make sure to check the right plugin checkboxes when in stalling
 

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RELEVANCY SCORE 54

I wanted to make this my special post, as its my 1000, and encourage all members to use their System Restore more, I keep a system restore icon on
my desktop and make a restore point everyday, I know the computer is suppose to do it, but it makes me feel better, evertime I make drastic changes or questionable downloads I make a restore point, I simply type call it rp it only takes less than 10 seconds, if everyone did this we really could cut down on our
Tech Support. Have a good day.
http://www.microsoft.com/windowsxp/using/helpandsupport/getstarted/ballew_03may19.mspx
 

A:How to cut down on Tech Support

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RELEVANCY SCORE 53.2

$5-$10 per incident not paid till question is resolved.Emailed support on operating systems,applications,networks,upgrades, and drivers.
 

A:affordable tech support

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RELEVANCY SCORE 53.2

Hello,

It all began with a free space issue - after connecting numerous times to HP support tech, i was told to do a non destructive system restore., which i did, only to find my user profile gone, and all the dlls that run my applications no longer working. The space issues was from too many picture files, which i discovered my husband had uploaded about 1500 pictures of a friends wedding. so once i got rid of those pictures, the space issue was resolved.

After being completely frustrated, and a lot of research, I read to "copy over" my old user profile files from under "documents and settings" to the new profile i created.. which I did. I also did a disk clean up and defrag.. and evidently have deleted a bunch of things i shouldn't have. I never actually recovered the user profile.. the weird thing is... is that the picture i had chosen associated with the old profile i'm trying to recover.. was recovered. totally weird voo doo stuff going on in the background i guess. so now i want to scream. i guess i can delete everything.. i've backed up all the stuff that was under my documents. so no big deal, however it's the applications that i'm worried about. when doing the non destructive restore, it took me back to factory settings.. so my norton 2007 internet security was replaced with the 60 day trial version of 2006 that came with the PC (which was purchased in december 2006 and in march 2007 i got some freaky virus and the geek squad folks did a d... Read more

A:HP Tech Support screwed me

DO you still have the recovery partition (hp uses that instead of discs now)

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RELEVANCY SCORE 53.2

Hello
I have already followed the instruction from the forum(1st thread) and i would like from one of your specialists to take a look at my hijack log which follows.I see suspicious processess that take much memory and slow down my system especially when starting from task management.I would try to erase some item but as I understood you should advice me first.

Here is the log,

Logfile of HijackThis v1.98.2
Scan saved at 00:34:36, on 06/12/2004
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\S24EvMon.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\ZCfgSvc.exe
C:\WINDOWS\System32\1XConfig.exe
C:\WINDOWS\System32\Ati2evxx.exe
C:\Program Files\WIDCOMM\Bluetooth Software\bin\btwdins.exe
C:\WINDOWS\System32\drivers\CDAC11BA.EXE
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton AntiVirus\AdvTools\NPROTECT.EXE
C:\WINDOWS\System32\RegSrvc.exe
C:\Program Files\Analog Devices\SoundMAX\SMAgent.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Norton AntiVirus\SAVScan.exe
C:\WIN... Read more

A:Log Analysis by Tech Support please

Mike, welcome.

Please print this out and follow ALL these directions carefully.

Make sure 'show all files' is enabled:
http://service1.symantec.com/SUPPORT...&osv=&osv_lvl=

Boot into Safe Mode by tapping F8 key repeatedly at bootup.
More detailed instructions here:
http://service1.symantec.com/SUPPORT...01052409420406

Go to Add/Remove Programs and un-install Windows TaskAd if present

Use Windows Explorer to find and delete if still present:
OC:\WINDOWS\System32\98r5baq.exe
C:\WINDOWS\system32\ZCfgSvc.exe
C:\WINDOWS\System32\1XConfig.exe <== files

C:\Program Files\Windows TaskAd
C:\Program Files\SEARCH~1 <== Folders

Start HijackThis and tick the boxes next to all these, then close all browser and explorer windows, and tell HijackThis to "Fix checked" if still present.

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://uk.red.clientapps.yahoo.com/...fo/bt_side.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://uk.red.clientapps.yahoo.com/...arch.yahoo.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://uk.red.clientapps.yahoo.com/...arch.yahoo.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://uk.red.clientapps.yahoo.com/...fo/bt_side.html
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://uk.red.clientapps.yahoo.com/...arch.yahoo.com/
R1 - HKCU\Software\Microsoft\Internet Explorer\Searc... Read more

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RELEVANCY SCORE 53.2

Has anyone heard of or had dealings with Procomsupport247 or Khamtechnologies. When My wife called the microsoft support number on two different occasions these are the people she got. They did help with the problem but they charge for service and want you to sign up for multi year contracts. Any help would be appreciated.

A:tech support scam?

Those are services offered by 3rd parties and are not affiliated with Microsoft. If you search for Microsoft support you'll usually get quite a few ads before seeing a real number. If you want actual Microsoft support go here:
Microsoft Support

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RELEVANCY SCORE 53.2

It's been going on 1 month since my build When I first got them I use to get 4-5 a day now its once every 2 days. I can play Games with out any its just random.

First 1
BCCode: 3b
BCP1: 00000000C0000005
BCP2: FFFFF960000B8971
BCP3: FFFFF8800875DFD0
BCP4: 0000000000000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Win 32k.sys
C:\Windows\Minidump\022512-19328-01.dmp
C:\Users\Joseph\AppData\Local\Temp\WER-29998-0.sysdata.xml

I think this one was because I had the Front panel connected wrong so I unplug that but and have not got it again I don't think.

Second
Additional information about the problem:
BCCode: d1
BCP1: 0000000000000000
BCP2: 0000000000000002
BCP3: 0000000000000008
BCP4: 0000000000000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1
I look up I think it might have to do with my wireless Adapter not 100% but i have a netgear $44 dollar one from walmart.
I'm starting to think its My Ram I'm going be buying some Corsair Ram 8g next few weeks I'm getting to the point were I'm giving up and about to pay for a Tech to just fixed my computer so I can play games with out any problems I cant update my bios because its unstable.

A:I need help before i spend 75 on tech support

Please follow the instructions here> http://www.techsupportforum.com/foru...ta-452654.html

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RELEVANCY SCORE 53.2

Does anyone know of a printer manf. that is not out-sourcing their tech support ? [US based tech support]

A:US based tech support

Heh

I think those days are gone.

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RELEVANCY SCORE 53.2

i m unable to open add/remove programs in the control panel.i tried out appwiz.cpl to open ,but there wasn't any response.
i even tried the following one,

Click Start => Run and type in "regedit" {without the quotes}
Navigate to the following key:

HKEY_CURRENT_USER\Control Panel\don't load

In the right-hand pane, delete all the Values whose data value is set
to "no".

but nothing works . plz any of the tech geeks out there help me 2 sort out tis problem.!!!!!!
 

A:tech support for windows xp!

hello,

Check any one from below three ,
1.have you tried in safe mode...?

or

2. This happens if your user account does not have Write access to the following registry key:

HKEY_LOCAL_MACHINE \ SOFTWARE \ Microsoft \ Windows \ CurrentVersion \ Setup \ Oc Manager \ TemporaryData

Type regedit.exe in Start, Run dialog

Navigate to the above registry key

Choose Permissions from Edit menu

Click Advanced, and click Add.

Type your username in the Select User or Group Box

Allow Set Value permissions to your user account

Click OK and close the dialog
If above registry not help...
3. Check with Malwarebytes,

http://www.filescrunch.com/techspot/0825/mbam-setup-1.46.exe

Install Malware and update it.. and do full scan.

remove infected registry and do reboot.

hope it will works fine.
 

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RELEVANCY SCORE 53.2

Hey everyone, and thanks in advanced for your help. I'm having some issues with this very website (Tech Support Guy). Whenever I access it, I am normally supposed to be logged in. I am, and I will attempt to access a forum, post, etc. Then the website logs me out and reverts back to the original color theme.

Once I've logged back in, I will access a post or what have you, only to have been logged out -again-! Then I will log back in, and my browser will redirect me to the forum so I may post something myself. Then once I post something I have to log back in -again-! (and this happens whenever I click a new thread or whatever...it will probably happen once I am finished typing this post).

Anyway, if there is any advice on how to fix this that somebody could offer it would be greatly appreciated since I love this site and enjoy helping the community. It's just a hassle to have to keep logging in every 10 seconds.

Thanks again,
TheShooter93
 

A:Tech Support Guy Issues

You are not the only one with the problem. Check the following.

http://forums.techguy.org/site-comments-suggestions/888358-now-its-logging-me-out.html
 

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RELEVANCY SCORE 53.2

Over this past weekend I have been getting calls from "Windows Tech Support". The first time the tech said my computer was sending out warning messages to them. I asked him how it was doing that I cannot remember what he said he asked "you are using windows OS correct?"
I said so I use a Mac he hung up when I said that. I just laughed and let it past. A few hours they call back. They have called several times and today they call claiming they are "Dell tech support" I do have a Dell laptop (How they know that?) They said my Dell was sending them warnings
bla bla bla. I told them I was running Linux they hung up. I laughed again and let it pass. Then an hour later they call back. Frustrated I told them I was not home and asked if they could call back. I am waiting on them to call back. I have made a whole drive backup with True Image. I am going to let them log in and I will be watching what they do. I got a text document on my desktop named "credit card info" don't worry all that is in it is
idiot typed all over it. I cannot wait for them to call. I am going to be very careful with this. I will be watching to make sure they don't harm my system. I could set up a VM and do this but don't really have time. 

A:Windows Tech Support

If you're not going to use a VM do NOT let them access the computer. I don't care how carefully you monitor them, they could still do something to a PC on your network.

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RELEVANCY SCORE 53.2

Hi,
I am a registered user but have to always re-enter my user name and password, as anything I try to do such as post a thread, check the forums, check replies, says I am not a registered user. Any advice?
thanks
Nick Gill
NAEEM2
 

A:need tech support for this site

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RELEVANCY SCORE 53.2

Hello,
Just wanted to share this experience with you all. Viruses can be a tricky thing, causing all kinds of damage and ruining your day, week, month, or even year. In times like that the weekest cowardly people come out of the woodwork and scare you into financial submission, and i want you to not be fooled by fast talking snake oil salesmen.

desktop win7 wired connection
desktop win XP sp3 wired connection, installing wireless adapter.
laptop winXP wireless
Belkin router

Problem:
I had a desktop that was a wired connectoion and wanted to give it to my kid, so i got a wireless network card and installed it. The card seemed to be working fine, but it would not connect to the internet. (it would hang on "aquiring a network address" then error out saying windows coudlnt connect..)
I called Belkin tech support who tried a bunch of nonsence scare tactics to make me believe my registry was corrupt and that i had a virus. end result- pay them money and they would fix the issue, AND i would be protected for some amount of time. I believe it is 30 days, 90 days, 6 months a year or even 3 years.

What they didnt know/ask/think about was that the router and network card were both brand new, and that the computer I was having issues with had a fresh install of win XP with paid antivirus program. When I told them "No, if I have a virus then my antivirus company needs to deal with it, im not paying both of you to solve the same issue". Well, the tech agent hung u... Read more

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RELEVANCY SCORE 53.2

I had a company called Advanced Tech Support remotely tune up my computer. But they could not do it until I had Verizon come out and see why my download speed was only 0.43. Verizon found the problem and got my download speed up.After that ATS took my computer over for about 3 hours. Now all my downloads are fast and buffering problems are gone.
I think probably though. Just upping the speed would have fixed the problem. But I had already payed them So I let them do the work..
Here's my question. I watched them remove my "Revo uninstaller", my "Should I remove it" and my "Spybot" When I asked the representative why she said because they all have a bad reputation for Malware. Has anybody here heard this about these 3 programs.? I sure haven't. Unless you guys here at TS warn me not to I'm going to put them back. Especially since I like the way Revo gets rid of the extra crap. and Spybot has found things that MBAM and SAS didn't Thanks
 

A:Advanced Tech Support

Personally I've never had any "Malware" problems related to revo that I know of. I think (s)he just didn't like the program. I'm not familiar with "Should I remove it" & I quit using Spybot when they updated the program a few years ago.
 

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RELEVANCY SCORE 53.2

I have a hp psc 1350 v printer, trying to install on this machine; printer was installed on this machine in nov.2003 and worked fine until 2 weeks ago. at that time , printer quit working and in the control panel, printer icon showed up like a hidden file. tried to reinstall printer several times with no success. contacted hp support, spent several hours, spanning 4 days ,installing and uninstalling software, trying to install this printer. changed usb cables and same problem.other usb devises are recognised instantly. Hp support sent me a new printer, tried to install, same problem...no printer. so, tried to install printer on 2 other pcs and no problem, worked great (one machine has the exact same mother board as the problem pc).Hp says its a chip problems, problem started when i did a windows recommended driver update for via chip. CAN YOU HELP?

Here are my specs:

Operating System Windows XP Home Edition Service Pack 1 (build 2600)
System Model = ECS = P4VXASD2+ = 1.0 (motherboard)
Main Circuit Board Board: ECS P4VXASD2+ 1.0
Bus Clock: 100 megahertz
BIOS: American Megatrends Inc. 07.00T 04/02/01
Processor 2.00 gigahertz Intel Pentium 4
8 kilobyte primary memory cache
512 kilobyte secondary memory cache
256 Megabytes Installed Memory
Did have 768, took out 512

Thanks in advance, Jim Green
 

A:[B]HP Tech support gave up on this one[/B]

Uninstall the printer, through ADD/REMOVE PROGRAMS, then go to Control Panel -> System -> Hardware -> Device Manager and remove any left over HP/printer entries - look under HP, USB, all the categories. If HP gave you a seperate uninstaller to use then run that, they usually have one and if you look through your CD you might be able to find it hidden somewhere. Then unplug the printer and all other USB devices - except USB a mouse and Keyboard if yours happen to be USB.

Now still in Device Manager remove all USB hubs and then all USB Controllers.

Now go here: http://www.viaarena.com/?PageID=403 and download and install the latest VIA 4-in-1 drivers and reboot as request. Then reboot again after the USB controllers are reinstalled.

Now download the latest printer drivers from HP's website for your model if you haven't done so yet and start the installation. Do not plug in the printer until prompt to do so or until the installation is totally complete. When plugging in the printer use a USB connector that is not near the one you used before - they are usually in pairs of two.

If that Fails you can do a System Restore from Programs - Accessories - System to a date before the problems started and hope it works and doesn't recur.

XP runs better with more RAM - if there's nothing wrong with it then add it back in.
 

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RELEVANCY SCORE 53.2

Hi,

I just received a phone call from tech support at Jars Support telling me that there is a problem with my computer. They say they know because I have chosen the "send report" option after some problem. However, I never choose this option. They had me scroll through: My Computer --> Manage --> ? (I forget) and showed me that I have a lot of "errors", "warnings", and a few "criticals" and claimed that my computer is infected. They offered to sell me a service to repair my computer and also to renew my "software warranty".

This all seems very suspicious to me. But I don't know what to make of all of those errors, warnings, and criticals and, of course, if my computer is infected I want to fix it.

Any advice is appreciated.

Regards.

A:Unsolicited tech support

  
Quote: Originally Posted by 7farmer


Hi,

I just received a phone call from tech support at Jars Support telling me that there is a problem with my computer. They say they know because I have chosen the "send report" option after some problem. However, I never choose this option. They had me scroll through: My Computer --> Manage --> ? (I forget) and showed me that I have a lot of "errors", "warnings", and a few "criticals" and claimed that my computer is infected. They offered to sell me a service to repair my computer and also to renew my "software warranty".

This all seems very suspicious to me. But I don't know what to make of all of those errors, warnings, and criticals and, of course, if my computer is infected I want to fix it.

Any advice is appreciated.

Regards.



SCAM !!!

Do not respond. Do not give them any information nor allow them to remotely access your computer.

Just hang up.

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