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Lenovo Thinkpad X1 Yoga Touch Screen

Q: Lenovo Thinkpad X1 Yoga Touch Screen

I have ben dealing with problems with this touch screen since I got the laptop. It has been continuously ghosting, while it got better after the June update, it still ghosts without touches, until you start using the touch screen. When using the touch screen it starts drawing gray lines in between the point im touching and the point its ghosting to (the lines arent always direct). I recently wiped my the drive, reimaged to a backup from april and tried reupdating it. When I got to the touch screen drivers, I got through the initial setup and told it to open the update when finished but the machine froze. Now when I try to reinstall, I get to the finish page on the update tools install, have it open the updater, but the program immediately closes.Any help would be much appreciated.

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RELEVANCY SCORE 200
Preferred Solution: Lenovo Thinkpad X1 Yoga Touch Screen

I recommend downloading and running DAP. It can help sort out any driver and firmware related issues on your system

It's worked out well for many of us in the past.

You can download it direct from this link http://downloaddap.org. (This link will open the download page of DAP so you can save a copy to your computer.)

RELEVANCY SCORE 106.8

I posted a similar question earlier and people referred me to the Yoga (much appreciated).  However, I was interested in the 2.6 lb carbon version with touch screen capabilities.  Asus has a Spin 7 model that is very good at 2.65lb, but I miss the red mouse toggle in the middle of the keyboard and Asus's track pad was designed too large....causing unintended tapping.  The Yoga, while nice, is heavier than I was looking for.  The 14 inch screen is about 3.3lb? the 12 inch at 3? I thought that some of the earlier Thinkpad Carbons had touch screen and was hoping they would make a return soon.  Thanks,

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RELEVANCY SCORE 106

Hey everybody, I just received my P40 last week as a replacement for another Lenovo device. So far, everything seems to work fine with one exception: When I turn the screen over to the "tablet position", the touch screen and the touch pen show erroneous behaviour.a) As soon as I make the first input with the touch pen, I cannot make any further input with my finger, so the touch input is simply turned off. The Windows setting to ignore touch input when the stylus is used is not active.b) When I try to tap buttons at certain areas of the screen, especially at the upper edge, the cursor of the stylus starts jumping around and shows up at the lower edge of the screen. That means that when I for example tap on the "X" symbol in the upper right corner to close a window, I actually click on some of the symbols in the system tray in the lower right corner. This problem stops occuring as soon as the angle between the two case parts (screen and keyboard) reaches/exceeds approx. 40. It does not matter if Windows is in "Tablet" or "Desktop" Mode. I already tried to manually install another Wacom driver mentioned at https://forums.lenovo.com/t5/ThinkPad-S-Series-ThinkPad-Yoga/Wacom-Tablet-Service-for-ISD-Driver-Win... and https://forums.lenovo.com/t5/ThinkPad-P-and-W-Series-Mobile/P40-Yoga-issues/td-p/3293985. I had no luck trying driver versions 7.3.3.12, 7.3.4.8 and 7.3.4.13. I would really appreciate your help since this issue makes working in the tablet position... Read more

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RELEVANCY SCORE 84

I recently did a Windows 10 update to my Lenovo Yoge Ideapad  11 S on July 16th and now my touch screen does not work. When I check the drivers for my monitor and touch screen I noticed the driver was missing. I cannot get Lenovo or Microsoft to fix this. What else can I do to get that driver back ?

A:Lenovo Yoga Idea Pad Yoga 11 S touch screen issue

Hello Dws520Thanks for using the Lenovo forums.Was this the creators update?
If so, have a look on the following post, this should show if your device has been tested with the update yet:
https://support.lenovo.com/gb/en/solutions/ht503655
 
From what I can see, your unit does not seems to have made the list, which leads me to believe that this will be the cause of the issue, I would recommend that you revert back to the previous version of Windows, and observe if the fault still occurs or not.
 
Hope this helps, let us know how you get on.==================================================================================Did someone help you today? Thank them with a Kudo! If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"!
 
This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

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RELEVANCY SCORE 84

Hi,I suddenly noticed that my touch screen is not working. I have tried to update driver for HID-compliant touch screen (however best driver was alread used). Also tried to disable/enable the device but still no function. I checked the "Events" for the driver and the last event was "Device not migrated" with the following message:"Device HID\VID_056A&PID_504A&Col06\6&2fac5222&0&0005 could not be migrated.Last Device Instance Id: {DEA5AE2A-D1FD-438A-A091-CBD484788436}\Vid_0000&Pid_0000\5&18534b98&0&02Class Guid: {745A17A0-74D3-11D0-B6FE-00A0C90F57DA}Location Path: Migration Rank: 0xF000FFFFFFFFF122Present: trueStatus: 0xC0000719" The pen driver seem to work though. I noticed that outside the visible area on the screen there is a small crack in the glass. Can that cause the touch screen to not function? Regards, Torsten

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RELEVANCY SCORE 84

I purchased this computer in February and I've already had to take it in to get serviced because it stopped turning on. Now the pen and touchscreen have stopped working. Is there something I can do to fix it or would I need to take it in again?

A:Thinkpad 1x yoga touch screen and pen not working

What operating system?  Look in the device manager and see if there are problem devices

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RELEVANCY SCORE 83.2

Hello Lenovo Forum, I installed Xubuntu on my Thinkpad Yoga 14 and one day I tried to poke around and click the mouse button during boot time. Then I had the magical on-screen virtual keyboard popping up on the GRUB menu. You can see a photo of the on screen virtual keyboard here: http://imgur.com/p6JUrQr I also give a video showing how to activate the keyboard: Basically, clicking left mouse button (either the one on the trackpoint or an external mouse can work) will bring up the virtual keyboard. You need to touch it quickly, because every time any content on the screen changes (in this video, that is the countdown which refreshes every second) the keyboard will disappear. Touching the a key on the Virtual keyboard is equivalent to pressing the corresponding physical key. In this video I clicked Down Arrow, Up Arrow and Enter and booted Xubuntu. The Keyboard shows only in the GRUB Menu, as far as I have tested. It does not pop up in BIOS even if you click the left mouse button in BIOS. Is there a more detailed description of this Keyboard available? I searched "Thinkpad Yoga 14 virtual keyboard grub" but got no useful results, so the Keyboard looks like a secret, an easter egg or some maintenance mode to me. Personally I think this keyboard will make it very convenient for those who use the Yoga in tent mode / presentation mode / tablet mode and need to reboot across Linux and Windows and have no external USB keyboard and do not want to co... Read more

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RELEVANCY SCORE 83.2

I recently discovered a vertical band where the touchscreen is half-dead in a vertical band.  If I draw horizontally quickly over the vertical band, it will draw over.  However, drawing vertically and drawing slowly horizontally over the dead area is not detected.  Refer to the picture where the white space is between the two orange lines.    I'm using my finger (touch input).  The screen is Wacom ready but I don't have a Wacom pen. Any suggestions?

A:Touch Screen Dead Spots - Thinkpad Yoga 14

It's hard to be sure without seeing it, but I am guessing that some of the fine wires in the digitizer are cracked.  Are you under warranty?

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RELEVANCY SCORE 83.2

I have recently purchased lenovo thinkpad x1 yoga from Germany. I have tried to install different versions of linux ubuntu in dual boot, but none of them seems to work. It boots from the bootable usb and gives the live ubuntu and install ubuntu options but when you enter then it displays a blank screen and nothing happens afterwards. I am facing another issue pretty consistently that the touch screen becomes unresponsive most of the times. When i use the pen it works fine but it does not works with my fingers. Looking forward to some solution as its pretty annoying experiencing such bugs in such an expensive machine. Thanks

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RELEVANCY SCORE 82.4

my touch screen digitizer glass is brokeni need to replace ithow can i order spare part ? Asahi-1 Touch LCD ASM 15.6FHD 300nit Samsung, 2D camera with AG film00JT259ST50G85625

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RELEVANCY SCORE 82.4

Hi all,I'm not sure if I posted in the correct forum and I'm new to this so bear with me.  So I bought this laptop around 5 months ago and only about 1 month ago the left side of the touch screen is not working. It would register that something is touching the bottom left side because I have my visual feedback turned on and after a half a minute of that, you can see it go haywire and register nearly the entire 1/3 left side. After 30 seconds of it going haywire, it would stop. And then either the entire left side or just the bottom left side would completely not register any touches at all. This wouldn't happen all the time, just every other day and definitely enough to be extremely annoying.  I bought my laptop in to get fixed for a completely unrelated problem because it's still under warranty and I told them about this issue but it doesn't seem like they fixed it and I'm thinking it's because it just didn't happen to happen to them when they had it. Also, I'm not sure if it's a software issue (since I don't think that's covered by warranty) or hardware. I have Windows 10 Pro, 64 bit OS, pen and touch support with 10 points.  Is there anyway that you guys can help me on this? It would be much appreciated. 

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RELEVANCY SCORE 81.2

This began about six months ago. I picked up my laptop and it was unresponsive and the red logo lights was blinking. I forced shutdown with the power button and restarted it. When it was back on I could get power but no data transfer from any usb ports, the touch screen didn't work, and if i let it sleep it automatically went unresponsive with the same error light. I checked for viruses. None. I updated all possible drivers. Nothing. I even restored my computer to factory settings and reinstalled windows. Nada. I use it heavily for school, so I haven't had time to send it in for warranty. One day, I turned it on and everything worked again. Wonderful. A couple days later I opened it and it was back to its previous state. PLEASE HELP

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RELEVANCY SCORE 80

Hi Everyone! I would like to know where I could download the touch screen driver for my Lenovo Yoga 2  Thanks!

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RELEVANCY SCORE 80

I have a Yoga 11s Laptop (ideapad) with windows 8.1, bought it 3 years ago, and the touch screen hasn't workedfor about two week. I've installed touchpad drivers, and refreshed the computer. Installing the drivers did nothing, and the touch screen worked after the refresh until I flipped the screen to use it in stand mode.  Thoughts? Will a factory reset make a difference?  I really need the touch screen for the work I do, and I can't send it out for repairs.

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RELEVANCY SCORE 80

Hi,So, this just started happening on my 3 month old YOGA 500 - The touch screen stops working every couple of hours.Each time it stops i go to the Device Manager, and under Human Interface Devices i can't find either HID-compliant touch screen or USB input device.The problem resolves each time after a hard reset (and the devices appear in the device manager), then reappears after 2-3 hours.The system is: Lenovo Yoga 500 14ISK, Windows 10 1511 build 10586.164Any idea what's going on?Thanks,Vlad.

A:Lenovo yoga 500 - touch screen keeps disappearing ...

Hey there, I have a 2 month old Yoga 500-14ISK and I had the same issue. The temporary wokaround for me was to search in device manager under "USB controllers" and when the touchscreen died there would be a USB device with "Device Descriptor Failed" next to it in the USB section. Disabling that device and then re-enabling it would make the touchscreen work again. To completely fix the issue, I had to use a factory reset with the Novo button (pinhole next to the power button) and since then despite wiping the OS of my settings and apps, now I've updated all drivers and such again and I've had no further problems with the touchscreen.

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RELEVANCY SCORE 80

I've got this problem with my Lenovo Yoga 500 14 ACL: When I start it (Windows 10), the touch screen doesn't work and I have to restart the device to get the touch screen working.I've uninstalled the touch screen drivers, but after a restart the problem stays the same (no new drivers found or installed?).Where can I find the right and latest drivers suiting to this touch screen (Lenovo or Microsoft)?Has anybody an other suggestion what I can try to get the touch screen working from the first Windows-start? 

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RELEVANCY SCORE 80

For the most part, the touch screen works amazing. However, it is way too sensative, and sometimes when I don't pull my finger off fast enough it will click twice. Another problem is on the edges of the screen, if I put my finger there and hold it, sometimes it will register tons of clicks right where I put my finger (sometimes closing more windows then I meant to close). This doesn't seem to be a hardware problem. Is there any way to turn up the minimum time between taps?

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RELEVANCY SCORE 80

Hi I have bought Lenovo Yoga 500 14 i3 six months ago. Several months ago on the left side of the screen appeared ghost touches. This ghosts touches were exactly on one line of the screen, it is about 6 centimetres from right edge. I went to warranty center and they changed the screen. Two months has passed. And exactly in the same screen line touch screen stoped to work. If to put laptop in 360degree mode - everything works ok.Here is the video:https://www.youtube.com/watch?v=6xnz_L_11f8Actually I am begining to want my money back.

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RELEVANCY SCORE 80

Hi. Touch screen on my device is working from time to time. Mostly not working at all. It stops working after suspend/reboot. I can't understand what makes it work again. Sometimes you suspend/reboot again and it starts working, sometimes its not. The reason of this is I2C HID Device with status "This device cannot start. (Code 10) A request for the HID descriptor failed." which is shown in Device Manager. When it doesn't have yellow warning icon - touch is working. What I tried: Windows Troubleshooter. It reinstalls driver. Doesn't help.Remove driver in Device Manager. Doesn't help. It restores automatically.Disable/Enable device. No luck.Install latest Lenovo updates (including BIOS, V.2JCN36WW) via Lenovo Companion. No luck.Install Windows updates. No luck. BTW, Creators update installed.Suspend/Restart. Helps in very rare cases around 1 of 10.


























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RELEVANCY SCORE 80

HiI bought my machine a few days ago, the touch screen worked fine than out of no where it stopet responding.The Pen does stiil work. Did I turned it off somehow by mistake?  Thank you!

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RELEVANCY SCORE 80

My touchscreen cracked- but I bought a $200 insurence policy from Staples, which is where I purchase my computer (and I will NEVER do that again and I don't recommend it). The policy covered accidental damages, such as a cracked screen, but after jumping through hoop after hoop to file a claim, Staples called me saying that they won't fix it becuase it's too expensive, even though I bought insurence. They offered a refund for my computer, but I refused because I adore my Yoga.      I'm really hoping someone can point me in the direction of a third party repairer, or even somewhere where I can buy a replacement touchscreen and have someone like Geek Squad install it. Any suggestions?

A:Replacement Touch Screen for Lenovo Yoga

Get the refund for the computer and buy yourself another yoga. I would even request for the old machine back, make a OKR image. Then nuck reformat the hdd and give it back to staples for a full refund. Once done, restore the new yoga with the image you made.

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RELEVANCY SCORE 80

Hello,I have problems with the touch screen of my yoga 500.It works for couple of days and then the touch stops responding.After i run troubleshoot it solves the problem BUT couple of days later the same problem again.  please help!!!

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RELEVANCY SCORE 80

A while ago, i disabled the touch screen but i didnt need it, and now that i want to enable it again i can't find the HID-compliant touch screen. What should i do?

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RELEVANCY SCORE 79.2

Hello everyone, I have tried different solutions but do not work.Strangely when before making the loging to windows, the toucscreen works and allow me to write by the virtual keyboard, but after making access to windows, the touch screnn no longer works? Someone conscious solution? Thank you

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RELEVANCY SCORE 79.2

Can anyone please help me, my lenovo yoga 500 laptop touch not working in some areas. I have also tried disabling & then eabling the touch screen driver & I also tried updating the driver. But still the problem not solved!!! I have attached a screenshot of the screen also. Please help me to solve this problem!!       

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RELEVANCY SCORE 79.2

ok so as the title says when i change the volume by touching the volume icon and lowering the slider up or down a sound is played on the background indicating the current volume level which i find annoying  ps: this only happens if i used this particular method to change the volume.

A:lenovo yoga 900 volume change by on screen touch

My Yoga 900 of course has that same loud BING! when you adjust the volume using the slider, which I will admit is annoying.  But then I checked and my Dell desktop does as well when adjusting the volume slider using the mouse. In both cases you get the heading "Speakers (Realtek High Definition Audio)" when you bring up the volume slider, so it would seem to be a feature of the Realtek Audio driver.  So the question is, can you find an alternate audio driver, one without the BING!?

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RELEVANCY SCORE 79.2

Sometimes when I login to my computer, the touch screen will not work at all. Even when I search for touch screen calibration, it does not show up. But if I close the laptop and reset it, it'll work fine. It's incredibly annoying to have to reset it everytime and it can't be good for the computer, right? How do I fix this?

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RELEVANCY SCORE 79.2

After a launch of updates including the BIOS update from Lenovo Vantage, my touch screen stopping working all of a sudden, as the screen does not react to the pen. When going in tablet mode, the mouse cursor does not dissapear and the screen still does not work. I restarted the laptop a few times but the problem continues to persist. When I went to touch screen & pen info, it said that "no pen or touch screen display is available for this display." It never said this before and I still have Windows Ink available. This is the best laptop that I got for college until this happened, and I am hoping that Lenovo and/or Microsoft comes up with a fix quickly as possible. I really need help with this becuase I just got this laptop and I don't wanna think that $1099 was a waste of money. Any help is appreciated. Thank you.

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RELEVANCY SCORE 79.2

hello thanks for your time two days ago touch screeensays no pen or touch for this deviceit gives yellow mark on device manager on usp devices, failed to describe itselffailed to work with system restoreupdated and reinstalled drive many timesetcany advice pleasethanks in advance 

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RELEVANCY SCORE 79.2

Hello, This is my first time posting, so please bear with me. A few days ago, the touch screen completely stopped working. I am also unable to rotate the screen. Navigating to the Device Manager, I see three I2C HID Device drivers, but one of them has a yellow triangle with an exclamation mark in it. When I click on it, I see the error: "This device cannot start. (Code 10) A request for the HID descriptor failed." Disabling it does nothing, neither does uninstalling it - when they are reenabled or reinstalled, the error persists. There are no drivers that can be updated, and there is no way to roll back to a previous driver as I never updated these due to there being no problems. I assume this is a hardware issue, but I am not sure how to verify this or if there is anything else that can be done.  I have had quite a few problems with this machine, sending it out twice for the same problem and having the same problem occur for the third time (the power button does not work), but I am hoping this is something that is fixable.  Thanks! 

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RELEVANCY SCORE 79.2

Can anyone please help me, my lenovo yoga 500 laptop touch not working in some areas. I have also tried disabling & then eabling the touch screen driver & I also tried updating the driver. But still the problem not solved!!! I have attached a screenshot of the screen also. Please help me to solve this problem!!       

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RELEVANCY SCORE 78.8

My laptop's screen is shattered and is no  longer protected under warranty. I have been having a very hard time locating the correct replacement part for the model which is a ThinkPad Yoga 12. I was hoping someone here might be able to point me in the right direction, as replacing a screen is far cheaper than buying a new laptop. cheers!

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RELEVANCY SCORE 78.8

I haven't seen any topics that seem to quite replicate the specific problem I have, so here I am.Without warning, the screen of my Lenovo Thinkpad Yoga 11e tablet-notebook will turn black. It appears to be an "active" black rather than the screen turning wholly off. The rest of the computer is working normally during these times: audio carries on, keyboard and mouse input function, and nothing else seems to shut down or turn off. Keyboard, mouse, or touchscreen input causes the screen to return to normal briefly, but the only way to make it stop happening for sure is to restart the computer. I don't think it's connected to sleep functions, given that it happens while I'm actively using the computer.I don't know exactly why this happens, but it usually happens after long periods of use. At least once it has happened within an hour or so of being turned on for the first time that day, but I had a great deal of Chrome tabs open and that may have been similarly taxing. While this problem is not exactly disastrous, it is pretty annoying and well outside the acceptable boundaries of computer behavior, especially for a device I have had for only a few months. I would greatly appreciate help in rectifying this problem.

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RELEVANCY SCORE 78.8

Hi all, Recently bought a Lenovo Thinkpad Yoga 14 (20DM) with Windows 10. But randomly the screen is flickering for a few seconds, then is back to normal. If a connect the HDMI to a TV, the laptop screen is flickering while the TV is working fine. I already updated Windows and all the drivers. Any idea or suggestion? Thanks and regards,Jose

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RELEVANCY SCORE 78.4

Hey there, Just had an cracked screen on my Yoga 2 Pro and paid for a replacement. As the screen was cracked, I had to disable the HID-compliant touch screen in my device manager because otherwise I couldn't use the Yoga 2 Pro at all - because of the crack it was like touches like everywhere on the screen at the same time, but I was able to disable it in "device manager". Yesterday, my screen has been changed and everything works fine - except the "touch function"! If I rotate my Yoga 2 Pro nothing happens, too. If I open the device manager, my HID-compliant touch screen is not visibile. If I press "show hidden devices" and select the HID-compliant touch screen (it is shown then), it is listed as "not connectet" - error code 45. But the screen itself is working. If I search for drivers, it says everything is fine. But the HID-compliant touch screen is not connected...?! How in the world I can tell my Yoga 2 Pro that there is a touch function in my new screen?! So, I am a little confused about what to do with it! How I can start my HID-compliant touch screen again? Thanks for every hint!! And excuse me for my bad English!! 

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RELEVANCY SCORE 78.4

Hi there! Need help. Obviously. Hope people still look at this fourm... I have a Lenovo Yoga 3 1470 Laptop. Its...a few years old AND it is out of warrenty (so please no recommendations for sending it into Lenovo Repair Service). It is running the Windows 10 update, though it initally came with Windows 8.1  A few days ago I factory reset the computer to wipe it of all files and such. When the reset was finished it updated and reloaded itself with Windows 10. Everything seemed fine at first... HOWEVER, the touch screen is not responding to anything. I can fold the laptop into tablet mode, the physical keyboard will shut off but it will not respond to touches by any means. The Pen & Touch information in windows settings says that Pen & Touch are not available for this device. I have checked the drivers and the HID-Compliant Driver is NOT THERE (it was at first but it was greyed out and gave me a code 45).  Tent mode also doesn't work. I can flip the computer over, and Auto -Rotate will appear on the screen but the screen never flips. I have searched high and low on Google and Lenovo but perhaps I am missing something, a driver update or ...anything. Help would be great great greatly appreciated. Just to recap:-Lenovo Yoga 3 1470-Fresh Factory Reset-Windows 10 64-bit-Touch Screen Not responding-Tent Mode Screen Not Rotating-HID Touch Screen Driver Missing *EDIT: Just realized I made a similar post like 2 months ago...wow. I do... Read more

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RELEVANCY SCORE 78.4

Hey there, Just had an cracked screen on my Yoga 2 Pro and paid for a replacement. As the screen was cracked, I had to disable the HID-compliant touch screen in my device manager because otherwise I couldn't use the Yoga 2 Pro at all - because of the crack it was like touches like everywhere on the screen at the same time, but I was able to disable it in "device manager". Yesterday, my screen has been changed and everything works fine - except the "touch function"! If I rotate my Yoga 2 Pro nothing happens, too. If I open the device manager, my HID-compliant touch screen is not visibile. If I press "show hidden devices" and select the HID-compliant touch screen (it is shown then), it is listed as "not connectet" - error code 45. But the screen itself is working. If I search for drivers, it says everything is fine. But the HID-compliant touch screen is not connected...?! How in the world I can tell my Yoga 2 Pro that there is a touch function in my new screen?! So, I am a little confused about what to do with it! How I can start my HID-compliant touch screen again? Thanks for every hint!! And excuse me for my bad English!! 

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RELEVANCY SCORE 78.4

I got a new Lenovo Yoga 520 notebook a few days ago - initially everything was working fine, however now when I switch it into tablet mode the touch screen is completly unresponsive. I have done all the Lenovo system updates and windows 10 is up to date.  Has anyone experienced a simular issue and knows how I can fix this? Its still under warranty but I would prefer to try and fix myself if possible.

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RELEVANCY SCORE 78.4

Touch screen on this model stopped working a few days ago.All drivers updated on Lenovo website.In device manager in human interface devices there is no Touch screen HID listed.I have tried the Scan for hardware changes and this does not work.Where can I download and install a touch screen driver from?Thanks

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RELEVANCY SCORE 78.4

Hi everyone, Windows recently did a big update which messed up quite a few things I had set up on my laptop. Ever since then whenever I turn off the touch screen using device manager, it comes back on the next time I turn on the laptop. I prefer to keep touch screen off and use the pen, because the touch screen make taking notes with the pen really frustrating. How do I keep the touchscreen off without having to go into my devices every time I use my laptop? Thanks for the help!

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RELEVANCY SCORE 78.4

I dropped my computer and cracked the corner of the screen.  It is shattered into little bits and is currently being held together with a lot of tape. I would like to know if I can replace the broken LCD with a one that doesn't have touch screen capabilities because it's an expensive part that I rarely use.  If I can, what kind do I need? Thanks in advance.

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RELEVANCY SCORE 78.4

Hi everyone, Windows recently did a big update which messed up quite a few things I had set up on my laptop. Ever since then whenever I turn off the touch screen using device manager, it comes back on the next time I turn on the laptop. I prefer to keep touch screen off and use the pen, because the touch screen make taking notes with the pen really frustrating. How do I keep the touchscreen off without having to go into my devices every time I use my laptop? Thanks for the help!

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RELEVANCY SCORE 78.4

I bought recently lenovo yoga 720, the touchscreen was working using my finger but it stopped and now its only responding to my active pen only. I tried to reset my computer settings and still it didn't work. can someone help me to fix this issue? thank you

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