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Lenovo Ideapad Y500 Touchpad Not Working

Q: Lenovo Ideapad Y500 Touchpad Not Working

Okay so, I got my Lenovo Ideapad Y500 a couple days ago. Liked it and all BUT when I had my mouse connected into the laptop and then turned off the touchpad, it would not turn back on. The only way I could get my touchpad to work again is by restarting the computer, which is pretty frustrating. I searched this: http://support.lenovo.com/en_US/downloads/default.page? for ANY drivers/software for the Y500 mousepad and there are none. Can anyone help me fix this problem before I get a refund from this potentially bad purchase? FN + F6 toggles the touchpad on and off and I have tried to turn it on and off, with and without the external mouse connected. Thanks for the help.











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RELEVANCY SCORE 200
Preferred Solution: Lenovo Ideapad Y500 Touchpad Not Working

I recommend downloading and running DAP. It can help sort out any driver and firmware related issues on your system

It's worked out well for many of us in the past.

You can download it direct from this link http://downloaddap.org. (This link will open the download page of DAP so you can save a copy to your computer.)

A: Lenovo Ideapad Y500 Touchpad Not Working

My touchpad is virtually worthless. Advise people to stay away from the y500 until (if possible) Lenovo fixes this problem.

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RELEVANCY SCORE 82

First off, I'm going to say this laptop was a Christmas gift from a friend. I do not have ANY computers in this house aside from this one. I use this laptop for blogging and listening to music as well as job hunting, however, it will not register the keyboard or touchpad at all. I called Customer Support and the best answer they could give me was to bring it back to the store I got it from--this was an incompetent answer to the problem. I have tried touching and holding the power button for 15 seconds and when it restarts, the problem is not fixed. None of the keys are working. Period. I have a mouse for a gaming computer, however, I do not have a keyboard to plug in to use. If I could get a response to this, that would be GREAT!!! I cannot log in or do anything with my lap top right now and am currently stuck doing things from my cell phone.

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RELEVANCY SCORE 82

Hello, I have purchases this laptop 4 months ago and everything has been working fine. However today when I turned the laptop on, the touchpad was unresponsive. I have not made any system updates, or whatever prior to this malfunctioning. It seems to just have stopped working out of nowhere. I have tried uninstalling the synaptics driver and reinstalling, I have tried older drivers and the newest, also the standard microsoft touchpad driver. Nothing seems to fix it, it is completely unresponsive.Might it be a hardware failure? I appreciate all suggestions.  

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RELEVANCY SCORE 82

First off, I'm going to say this laptop was a Christmas gift from a friend. I do not have ANY computers in this house aside from this one. I use this laptop for blogging and listening to music as well as job hunting, however, it will not register the keyboard or touchpad at all. I called Customer Support and the best answer they could give me was to bring it back to the store I got it from--this was an incompetent answer to the problem. I have tried touching and holding the power button for 15 seconds and when it restarts, the problem is not fixed. None of the keys are working. Period. I have a mouse for a gaming computer, however, I do not have a keyboard to plug in to use. If I could get a response to this, that would be GREAT!!! I cannot log in or do anything with my lap top right now and am currently stuck doing things from my cell phone.

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RELEVANCY SCORE 81.2

Hi After regular windows 10 update today, the touchpad stopped partially working. For example, scrolling with 2 fingers or zoom in/out are not working any more from the touchpad. How can I solve this problem? Thanks

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RELEVANCY SCORE 81.2

So my windows 10 just updated recently, and that updat makes my laptop restart randomly. i still working on how to fix this problem until my laptop restart randomly again this morning. that restart makes my touchpad not working, idk whyit happened. i already tried updating the driver but touchpad still not working. i also tried to reinstall it (uninstall the driver then manually install it again) and the touchpad still not working.also the touchpad not appearing in device manager or device setting now. can someone help me to fix this problem? thanks!

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RELEVANCY SCORE 81.2

The keyboard stopped working then when I went to check the system settings the touch pad stopped working so the laptop looks like it is frozen but the screen is still updating, I just can?t type or move the mouse. I have tried to press/hold the power button but because it is a part of the keyboard it doesn?t work. Please help me!!! I only bought it a week ago today!!! 

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RELEVANCY SCORE 81.2

Hey everyone, I have had this computer for almost a year now and have never had this problem. The only way I can use my computer is by using a USB mouse. Keyboard still works and everything. But the touchpad to control the mouse is not working at all. I have tried to turn the touchpad off and on by using the Fn button and F6 but it hasn't worked. HELP PLEASE!

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RELEVANCY SCORE 80

So the laptop was running on Windows 8.1 and I did the upgrade to Windows 10.  But now it won't boot to Windows at all.  It's just stuck at the Lenovo boot screen.  Been like this for three days now.  Also I get the "Preparing Automatic Repair" occasionally on boot and I can get to the Windows 10 recovery screen, but I can't do System Restore or anything because I don't have a Windows login.I am starting to feel sick about any help would be appreciated.

A:Just got a Lenovo Y500 IdeaPad - won't boot to Win...

Use the novo button to see if you can get into recovery and do a fresh install but keeping personal files

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RELEVANCY SCORE 80

Hi,  I tried to power up laptop. It would not power up. just white blinking light. I tried most recommendations i found online, like unplug power adapter, batter, hit button 10 seconds, 15 seconds 30 seconds, remove ram nothgint works.  I removed back cover. unplugged i guess the power port. then blinking light went away, I thought maybe it's stuck in sleep mode. It was defintily dead. plugged back in power port. The blinking light came back. the fan spans. just computer does not boot up. What are the odds both batter and power adapter both dead.  thanks for your help,   

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RELEVANCY SCORE 80

I'm looking around to sell my laptop but I'm not sure what price to sell it at. Best buy would buy it at $150, which doesn't seem accurate at all. Others are selling it around $700 on Amazon.Com, which seems like too much for a used laptop? Any help please would be appreciated.

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RELEVANCY SCORE 79.6

the keyboard and touchpad of my laptop is not working .after my little brother tried to login into the password protected laptop ..using touch screen keyboard .....please help 

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RELEVANCY SCORE 79.6

My Ideapad has Alps touchpad which was working fine before the Windows 10 falls update. Suddenly one fine day the two-finger scrolling and right-click button stopped working. I have tried the One-key Recovery and reset the laptop to how it was shipped(with windows 10 installed), but the issue has not resolved. I have seen someone posting about the similar issue where changing the registry value has resolved the issue, but the solution or exact registry values were not provided. If anyone has come across the similar situation and has the solution for the same, please reply to this thread. Thanks.

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RELEVANCY SCORE 79.2

Did you buy this Laptop new? If so what OS did it have pre installed?

A:Lenovo y500 windows 7 issues with notification bar and touchpad

Hi there .... Did you download the Drivers from the Lenovo site ?

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RELEVANCY SCORE 79.2

Hi guys, this is my first post in these forums.Now, I searched a lot for a solution to my problem, but now I'm creating this thread.I got a Lenovo Ideapad Y500, and it worked really well for like a month, then I started hearing this really loud whirring noise and some vibration coming from the left side of the laptop, near the heat vents. I shut my laptop off and when I turned it backon It was gone.But now the noise is back and whenever I reboot my laptop is goes away but then it comes back after a while. Also, whenever I run the dust removal thingy in the Lenovo energy management app, It gets really loud then it goes away.I don't really feel lots of air coming out from the vent on the leftside of the laptop. I think it might be a fan problem but my laptop stays around 45-65 Celsius mostly. I don't know how hot it runs when I play games, though. Any help on this unnatural whirring sound that starts after a while is really appreciated.  













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A:Lenovo Ideapad Y500 Fan Noise Problem

Hi TheMindlessZomb,
 
Welcome to Lenovo Community Forums!
 
I?m sorry to hear that the Y500 fan is generating noise whenever the computer is turned ON and Dust removal feature is enabled, this may be the issue with hardware.
 
I would Strongly Suggest Calling Technical Support for Assistance.
Click hereto open a link where you can select the country and get the exact contact support number, 
 
I?m sure they will be a great help, do post us back for further queries.
 
Best Regards

Shiva Kumar






Did someone help you today? Press the star on the left to thank them with a Kudo!If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.Follow @LenovoForums on Twitter!

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RELEVANCY SCORE 79.2

Hi All, I have Lenovo Ideapad Y500Recently my Ac adapter stopped working I searched on the internet but cant find the replacement charger for the same Can any one help me on finding the original or workaround charger for my laptop Some Laptop Specification Lenovo Ideapad Y500Model No 59-346619 I am also attaching my current charger for reference


























IMG_20171207_202137.jpg ?1157 KB

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RELEVANCY SCORE 79.2

So, long story short. I accidentally deleted my recovery partition and now it seems like the only thing that will get my laptop up and running normally again is a recovery disc from Lenovo. I just got off the phone with customer service and they informed me that recovery discs can not be ordered in USB form.  This is where my main issue is. My Lenovo Ideapad Y500 laptop did not come with a CD-ROM Drive. With that being said, I do not want to spend $69 on a recovery disc that will require me to purchase an external CD-ROM drive that potentially won't even work... When I asked customer support if I could return and get a refund for the disc if it will not boot through an external CD-ROM drive, they said no. Has anyone been able to run a recovery disc from an external cd-rom drive successfully? Any suggestions? I'm at my wit's end with this thing...

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RELEVANCY SCORE 79.2

Please help. Trying to upgrade it from the Store but it is stuck at installing, it seems halfway through. Left it overnight (8 hours) but still at the same place. Tried again, 3 times already but the same result. Then I tried downloading Window 8.1 ISO through official channels with success but when I try it that way it requires me to input my present Windows 8 product serial which originally came with the machine. But that didn't work because it is OEM.  Ultimately I am trying to upgrade to windows 10 but I need to upgrade to 8.1 first.  

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RELEVANCY SCORE 79.2

I have a lenovo ideapad y500 with a 1366x768 screen, and I am looking to pop open the screen, and replace the panel with a 1920x1080 screen. Assuming that I purchase another 15.6 inch screen (size of the original screen), is this possible? A model of the y500 is sold with a 1080p display, and the graphics card in my model is more than capable of outputting such a resolution. I was just wondering if there is a chance that the connections between my laptop and new screen would not match as I do not know if there is some sort of standard port with screens. Thanks!
 

A:Screen upgrade lenovo ideapad y500

You would need to find out the exact model of the 1080p screen was that was sold with that model and order the same one or compatible replacement model. Laptop screens are not universally interchangeable and you can't just buy any screen and connect it.
 

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RELEVANCY SCORE 79.2

Hello   I have ideapad Y500. For last one month or so my builtin keyboard or keypad is acting. Some times  Numbers they types somethng else, one key writes two numbers.  Some times my "G" key doesn't do any thing....somet times my function keys F1  F2  F3 they don't work for few days.... This happened after an update from microsoft.Please suggest the remedy.... Regards

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RELEVANCY SCORE 79.2

Sometimes the keys are working and most of the time they don't.  

A:Lenovo Ideapad Y500 Keyboard issues

Hi Subhasree16,
 
Welcome to the Community Forums.
 
Try using an external usb keyboard and see if you would have the same issue. Test it also with the onscreen keyboard to help isolate if the issue is with the hardware.
 
Update us how it goes.
 
Regards
 

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RELEVANCY SCORE 79.2

Hello   I have ideapad Y500. For last one month or so my builtin keyboard or keypad is acting. Some times  Numbers they types somethng else, one key writes two numbers.  Some times my "G" key doesn't do any thing....somet times my function keys F1  F2  F3 they don't work for few days.... This happened after an update from microsoft.Please suggest the remedy.... Regards

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RELEVANCY SCORE 78

Is the use of 1866Mhz DDR3 RAM supported on the Y500?













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A:Does lenovo Ideapad Y500 support 1866Mhz DDR3 RAM

Hello Maxxender, I checked the hardware maintenance manual, it does not show support for more than 1600mhz speed per RAM stick for the Y500.





A+ Certified

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RELEVANCY SCORE 77.2

My laptop had a boot failure . I do not have OS image with me . The laptop came with pre-installed Windows 8 . How can I install and activate OS on my laptop without having OS image with me . Thanks in advance

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RELEVANCY SCORE 77.2

So i've had this laptop since 2013 and it can't run the newer games without being on the lowest of low qualities. Is there a way i can switch out my graphics card for a newer one? I have the dual 650M cards right now.

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RELEVANCY SCORE 77.2

Hello, I have ideapad y500 and  I've noticed that when ever I shut it off and power it back on the battery has drained. Its about 12% per night .. Its rly weird bcs i am not using "always on usb" or any others features. I think that it is HW bug or BIOS. I have noticed that when  i shut it down -> unplug the power cable then i remove and again attach the battery leave it for 12hours and there weren't any battery drain. So it only appears when i just unplug the power cable and leave it. I have read some topics(some ppl have the same problem) but i haven't find any solution. Is there any solution to solve this problem?? Bios version is the latest one.. I haven find any newest bios ver on your website.  Tomas

A:Lenovo Ideapad Y500 issue - battery drain (shutdown)

I'm assuming you have win 8. Try this:On the Windows 8 Start Screen, press CNTL + ALT + DEL.On the next screen select the Power icon located in the lower Right. When the options appear, press the SHIFT key and select "Restart". When the next screen appears, select "Turn off your PC". The unit will power down completely.See if you still have the battery draining.Note: Even if the unit is off, a little drain is expected to maintain the clock, etc.

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RELEVANCY SCORE 71.6

Hello, I'm trying to install the official bluetooth drivers for Windows 10 for my Lenovo Y500from the Lenovo website. But when I try to install it I get a compability error. I can't seem to find any other drivers online that are suitable for my Y500. Does anybody else have this problem? I hope someone can help me out 

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RELEVANCY SCORE 71.6

hello I know this might be a repost but the solution in this thread is useless because my laptop is out of warranty forum thread: 16GB-SSD-in-Lenovo-Y500-Stopped-Working I have basically the same problems as the person in that thread, i ran Hard Disc Sentinel and it showed this (image) ?I was hoping there was a way to bypass the SSD and disable it and to use the HDD for everything, as if the SSD wasn't even there, but I don't know how to do it and I don't want to break the laptop thank you very much for answer Jan

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RELEVANCY SCORE 67.2

The touchpad is super senstive to any light touch.If I'm scrolling down with two fingers it responds to asingle touch while scrolling down. for example, if I'm browsing youtube and I scrolled down the touchpad opens any video when scrolling down.I've searched for that and they told me that it can be solved by setting pulm tracking to the least value. but it seems that I cannot modify palm tracking. also I went through the registery and set pulm tracking to zero but still the same problem. it is super senstive to any touch. this is really annoying me while browsing youtube or any site or even playing games.  you can see the screenshots I've attached.  if anyone can help me, I'd be so thankfull.  

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RELEVANCY SCORE 67.2

Hello Lenovo Community!  I'm a proud owner of a Lenovo IdeaPad 700-15ISK. I like this laptop alot, even though I only got it a week ago. There is a problem, however. My touchpad is "jumping" at specific time intervals (approx. at a 3 second interval). The "lag" doesn't last more than 0.5 milliseconds, but it's really, really annoying. I tried uninstalling, reinstalling the Synaptics touchpad drivers (I use Windows 10). I tried the ones from Lenovo Support, then the generic ones. I also tried disabling PalmCheck. It didn't work. I tried disabling Realtek Audio Manager, as some people on these forums had a problem with the audio driver causing some kind of conflict, on other laptop models. But that did not work either. Then I installed Ubuntu, and the problem still persisted. I have this annoying touchpad problem even in boot menus! (like Windows/Ubuntu menus, before installing the OS).I opened up a program, which is incorporated into the Synaptics Driver on Windows, called MoodPad, which basically draws a line when you swipe your finger across the touchpad surface. I noticed there are gaps inbetween. I posted some photos to make things more clear. The intervals are fixed, no matter if you swipe the finger across or not. For instance, if you happen to swipe it 2 seconds after the previous "lag" had occured, the next one will occur after 1 second (there is a 3 second interval, as I said before), and so on. Here are the photos from MoodPad. The red circles rep... Read more

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RELEVANCY SCORE 67.2

Hello there, I've bought this laptop ( Lenovo IdeaPad 300 ) about 2 or 3 months ago and I've had the same issue all the time. First, I met the PalmTracking [Elan] Issue which is configuring PalmTracking through Elan or Windows doesn't work until I have found a fix which is to uninstall the Elan Driver untill they update it but it lead to another issue which is it gets automatically reinstalled after a restart, so I need a fix that won't need me to do it repetitvely. And then my trackpad suddenly just started moving so fast and randomly clicked about 50 or 100 Clicks per second ( not the real, approx with my vision ) everytime I just touch the TouchPad. I don't know what caused this issue. Note: I bought a mouse so I can use the laptop in a better way and in playing games, but I still use the trackpad.Thanks for your time.   

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RELEVANCY SCORE 67.2

Hi, the configuration utility for the Sentelic touchpad built in the Lenovo IdeaPad 100 refuses to start. The OS is 64-bit Windows 7 (Bulgarian). The utility does not start at all - no error messages, no nothing, thus preventing any configuration like scrolling with the edge of the touchpad and multiple gestures. The driver is the only one available through the Lenovo support site. Any ideas?

A:Lenovo IdeaPad 100 Sentelic Touchpad

I have the same problem in windows 10 64bit

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RELEVANCY SCORE 67.2

MODEL: Ideapad 110-151BR The touchpad seems erratic and jumps around and sometimes doesn't move as according to how I move my finger. Could somone please help Thank you

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RELEVANCY SCORE 66.4

Hello, I can't get the touchpad scrolling to work with Windows. I tried installing/reinstalling and updating the driver but nothing worked. I tried installing Ubuntu on the laptop, and there I got multitouch scrolling even without drivers, so I don't really think the touchpad can't support scrolling.I'm running latest Windows 10 with latest drivers from Lenovo support page. Why is this problem? Is it the Windows or the official drivers for Windows are bugged?(It won't work with 7/8.1 either, tried them all)

A:Lenovo Ideapad 100 15-IBY touchpad scroll not work...

Seems like the problem is that Lenovo thought this would be acceptable place to cut costs (not having any touchpad scrolling).  They are very very wrong, this thing is going right back to the store.

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RELEVANCY SCORE 66.4

I bought a ideapad 31014IKB one week back and now my touchpad has an issue. Its loses control and going out of my control, moving here and there without my control, closes & opens the window screens automatically. Sometimes freezes. I tried to update driver, but still have the problem. Can anyone help on these?

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RELEVANCY SCORE 66.4

This morning my laptop touchpad was really slow to respond and then suddenly went away. I restarted and when it came back it was jumping all over the screen. I have now disabled it.Is there a solution tot his, or is it hardware. I have installed the latest touchpad drivers and it has made no difference. Advice? Any solutions?

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RELEVANCY SCORE 66.4

Hi, Lenovo Ideapad Flex 5 - 1570 , i7 , 16GB  laptop's Touchpad scrolls slow and stutters , When I looked for driver it says HID - Compliant mouse. I also searched for correct driver but there is none listed in devices and drivers.Is there any solution to this? I hate it and thinking of returning this powerful machine only because of this. In system information this what is shown Hardware Type HID-compliant mouseNumber of Buttons 0Status OKPNP Device ID HID\WCOM50E8&COL06\5&11E08167&0&0005Power Management Supported NoDouble Click Threshold Not AvailableHandedness Not AvailableDriver c:\windows\system32\drivers\mouhid.sys (10.0.15063.0, 32.50 KB (33,280 bytes), 3/18/2017 4:56 PM)Hardware Type HID-compliant mouseNumber of Buttons 0Status OKPNP Device ID HID\ELAN0650&COL01\5&E8D1288&0&0000Power Management Supported NoDouble Click Threshold Not AvailableHandedness Not AvailableDriver c:\windows\system32\drivers\mouhid.sys (10.0.15063.0, 32.50 KB (33,280 bytes), 3/18/2017 4:56 PM)Hardware Type HID-compliant mouseNumber of Buttons 0Status OKPNP Device ID HID\VID_046D&PID_C52B&MI_01&COL01\7&E5D3B9D&0&0000Power Management Supported NoDouble Click Threshold Not AvailableHandedness Not AvailableDriver c:\windows\system32\drivers\mouhid.sys (10.0.15063.0, 32.50 KB (33,280 bytes), 3/18/2017 4:56 PM) 

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RELEVANCY SCORE 66.4

Helloi just bought a ideapad 100-15IBY an i was install windows 10 .. drivers and other software after 2 days the keyboard stop working i was connect a usb keyboard ,i was uninstall windows 7 and  install windows 10but same problemis working only screen on off , and luminosity + -i was try a day to fix with all drivers from offficial page dut nothinki was resetting bios in default mode ,, i don;t know what to do 











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A:lenovo ideapad 100-15IBY keyboard and touchpad in ...

the keyboard does not work even in bios i want to mentionate cause i was change the hdd with a ssd 

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RELEVANCY SCORE 66.4

I'm having some lag with my touchpad, about every 3 seconds. Searched around about this problem and did some updates on the driver.
 
Even did a factory reset, but same problem.
 
Anyone having similar problem and fixed it?
Read somewhere that it may have something to do with the Realtek HD audio software/driver??
 
Using external mouse for the most, but would be nice to have the option to use a functional touchpad from time to time.
 
-icui2i-
 
Mod's Edit: Additional information added to Subject line for clarity of issue and moved to proper forum.
 

A:Lenovo Ideapad Y700-15ISK - touchpad lag

Have you seen this thread?http://www.tenforums.com/drivers-hardware/14107-windows-10-mouse-lagging.htmlThis guy claims that disabling start at boot of Realtek application called FMAPP.exe solved the problem. A lot of people in this thread say that it solved their issue. Can you check if it solves your problem? Let me know when you find out.

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RELEVANCY SCORE 66.4

I have a problem in the touchpad, it doesn't work at all, (doesn't appear in device manager and the pointer disappears when i unplug the USB mouse) I tried all methods, the fn +f6, updated Bios, updated Drivers, re-installed Windows, even I made a test with a Linux live CD and everything worked except the touchpad. In BIOS there isn't any options regarding the touchpad as wellI was wondering if there is something needed to be enabled in firmware? I wonder. what can I do at this point, I am using an external USB mouse, but I need the touchpad to be working as well.* the laptop is new, there is no physical damage at all  

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RELEVANCY SCORE 66.4

I bought a Lenovo IdeaPad 100-15IBD a few days ago, and after a series of problems that I manage to fix, I woke up this morning to find out that my keyboard and touchpad are not working. Last night (about 9 hours ago) it was working fine. Anyone have any idea how can I fix this?

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RELEVANCY SCORE 66.4

Hello My Ideapad 100S has in the last couple of days developed a curious problem. If I try to drag something using the touchpad, after holding down the left button, when I move my finger across the pad the machine behaves as if its receiving multiple double-taps rather than mouse-moves. So, for instance, if you do this on a map it does lots of zoom-ins. Any ideas, anyone?

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RELEVANCY SCORE 65.6

Hello. I?ve recently bought Lenovo Ideapad 520, with which I am very satisfied, it has a nice built quality and it works very well, but I have some concern regarding its touchpad. If I compare it with the touchpad on my old Asus laptop, Lenovo touchpad is step-down, when it comes to quality and overall feeling whilst using it. When I press down on the touchpad to click, there is a slight gap, about a millimeter, before it activates a click, this gap is noticeable when I am taping or scrolling on touchpad because it produces a sound, some kind of rumble, which is really noticeable in quiet environments, like the library, and it has become a little annoying, if I'm honest. It seems like touchpad is not fixed to the housing and is a little loose, also I have a feeling that clicking is not uniform on the whole surface. Now my question is, is this normal and expected behavior of Lenovo touchpads, or did I get a faulty/bad quality touchpad? I tried contacting local Lenovo service and they cannot verify if there is something wrong with my unit, unless I send it to them, which I currently cannot do, so any help here would be greatly appreciated. I?ve found this video from someone having a similar issue, but on a Dell laptop:https://www.youtube.com/watch?v=kkNaAY9YJBc Thanks!

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RELEVANCY SCORE 65.6

My laptop has Windows 8.1 OEM installed.But since a while, it's touchpad doesn't work on right-click with Double-Finger Feature.I have synaptics driver installed for the toucpad.

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