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Lenovo Bad Block Repair

Q: Lenovo Bad Block Repair

What is the difference between running Lenovo's built in 'Hard drive repair tool' doing a Bad Sector Repair and chkdsk with the /r /f parameters used?

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RELEVANCY SCORE 200
Preferred Solution: Lenovo Bad Block Repair

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link http://downloadreimage.com/download.php. (This link will automatically start a download of Reimage that you can save to your computer.)

RELEVANCY SCORE 46.4

So I tried updating the BIOS on my Lenovo M92p desktop using Lenovo System Update program. Unfortunately, it didnt work and i ended up with a blank screen. I waited for about 10 minutes and still nothing happened. I decided to hold the power button and had it shut off. After multiple power ons, still no POST. I read the HMM and the section about BIOS boot block recovery. It said I needed to burn an iso file to a CD and also move the CMOS jumper to pins 2 & 3. Since I dont have a cd, I put the bios flash package on a usb drive instead, plugged it into pc, and also moved CMOS jumper to 2 & 3. Computer turns on and there are two beeps. No display. Does this mean I will have to get a CD?













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A:Help with BIOS please. (Lenovo Boot Block Recovery)

What format was the USB drive?  Try using FAT32.  Failing that, yes, get a CD. 

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RELEVANCY SCORE 46

I have a Lenovo y50-70, which I had for about 1-2 years until my screen started to flicker, so I sent it to Lenovo for reparation. Then when I got it back, it was new and the screen was fixed... until year later.  My screen started to flicker AGAIN, but this time it was on a specific angle when you open/close screen. It was worse than before, because sometimes it goes into black screen, and you can't see anything unless you have placed it in the correct angle. Since my warranty expired, I decided to open up the screen using YouTube videos and pictures. I then realized there was a certain part where the screen wire doesn't look the same as mine.  It was because the screen wire was under the screw, which pressured the wire to flicker whenever the screen moves up or down...  WrongRight As you can see, on the right side, the screen is NOT under the screw. However, the left side (screen wire) is placed under the screw, which I found out was not the right way to place it.  I found a picture online where the wire is placed a bit over, so the screw could not pressure the wire making the flickering and black screen. Correct screen wire placement:Screen wire I thought a repair would fix a laptop and thereby extend its lifetime somewhat, but ironically it did the opposite. It's a matter of time I will get a black screen...  I don't know if this is on purpose or not, but I read so many of these "lenovo y50-70 screen flic... Read more

A:Lenovo y50-70 screen flickering after a repair by Lenovo

 ???? What does it mean 

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RELEVANCY SCORE 45.2

I bought this laptop two years ago. Recently, a weird white/grey rectangle block appears sometimes, can't be predicted. Please see attached screenshot.  My system is windows 10 64bit.   For most of the time, if I reboot my system, the block will disappear. However, for a couple of times, the block sticks on screen for a while.  I tried to uninstall the monitor driver (Intel), but it didn't work. I also tried to upgrade the driver from the system upgrade, but it didn't work either. I tried the drivers from Intel and Levnov, none of them worked.  I saw anothe weird thing once (I forgot to take screenshot). The block is showing lines (colored) instead of a full block.  In addition, I have a friend remotely connecting my computer when I have the block on my screen, but he doens't see any block from his side. So I'm wondering if this is a physical issue such as cable issue or monitor issue? I'm not sure if anyone expeirenced the same issue, but posting question here to get help. Thank you in advance for any suggestion and help!  


























20170125_082250.jpg ?3621 KB

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RELEVANCY SCORE 41.6

Im using the Virus Protection program through AOL. Every week they do a weekly scan ,and recently it came back that a Trojan Virus was blocked with the option to delete.

Should i also delete the file or just keep it as blocked so that particular Virus will always stay blocked?
 

A:Trojan Virus? With option to block and delete. Should i just block it

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RELEVANCY SCORE 41.6

Hello,The local authorized service centers tell me that I need to send the product to lenovo directly for screen repair, but I can't find a way to contact someone from lenovo to get further details.Any suggestions?

A:Screen repair lenovo Z50

Try calling the Lenovo US Support number.  1-855-253-6686Monday-Friday 9am-9pm (EST

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RELEVANCY SCORE 41.6

My 2nd P70 and things aren't better Please don't buy a P70 if you have to rely on 1 system - I am officially done with lenovo and any future products that they create (same with my studio and professional friends who followed my issues because they were thinking about buying the same system) - I understand issues at times but the repetitiveness of these issues and the time it takes for no resolution is absurd. I'd write more but i'm to upset so I figured I just write down the dates and link to the forms were it all started July 28th (get my computer)June 1st (phone-in to get onsite repair of a new screen - service tech was complaining that there system kept going down but I will have someone come out as soon as they get the part - whole month of june it was hold for parts would get phone calls but no emails on the 27th the service techs started to try and come out but they were sent the wrong screen, left my laptop separated on my kitchen table, had to take time off work for them) August 9th ( sent in my computer service depot)August 17th (get my computer back)Everything seemed livable except there was pop sound every time I opened and closed my lid and a hinge was loose, and there was light leaking from under the bezel - I was gonna live with it because I needed it to get some work done --  until the screen popped out, the popping noise apparently was due to the fact that screen wasn?t seated correctly or the lid was bent by the repair depot or the... Read more

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RELEVANCY SCORE 41.6

Anyone else have a Y50-70 with a unrepairable screen problem?   I've had these strange horizontal lines moving across my screeen, ever since I received the thing.   I've sent it to Lenovo to have it repaired, but both times the issue eventually came back within a few months.   Either Lenovo is using a video/screen part that fails every few months, or they can't diagnose or fix their own products. Either way, I can't turn to them for this. Anyone know any third-party online repair shops that can do quality repairs?  

A:Where to go when Lenovo can't repair own laptop?

There has to be hundreds in major areas. Google, Yellow pages, local advertizing etc Even Lenovo authorized repair centers which Lenovo also lists on their website. If you look!!!





T520 Model 4239 Intel(R) Core(TM) i7-2860QMbr>; Nvidia NVS 4200M Win 10 64bitZ70-80 I7 - 5500U 16GB GB - 1TB HD Win 10 64bit FHD 17.3", G840 w/2GB

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RELEVANCY SCORE 41.6

Hello I ordered a laptop with an AMD Radeon R9 M275 about 2 years ago. I used it for heavy gaming, watching youtube videos, etc. I didn't have much problems with it except some of my keyboard keys (ctrl to be exact) just stopped working. Recently, it seems that the graphics card died or just "not respond" which results in a constant repeat of screen flickering in attempt to restart the display adapter. I have attempted to uninstall and install the drivers and it worked... for 2 months. The GPU is now flickering as it was before and I even tried a fresh install of windows, with no success. I decided to request an out of warranty repair, as I have searched it up and there were results of people succeeding. When I create a ticket, it brings me to the home page with "Recommended support options" and my out of warranty laptop. Now, I have two question Can I  request a repair for an out of warranty laptop? if so how? How much would it cost me to get the laptop repaired?

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RELEVANCY SCORE 41.6

Has anyone ever had a worse experience with computer repair, or is it just me? This is unacceptable from a major computer company!  The Lenovo repair facility in Louisville,KY has had my computer for 6 weeks because they don't have the parts to fix it in stock! On top of that Ive been flat out lied to 3 times when i called repair status.I was assured 3 times that my parts were in and the technician was working on it as we spoke! Ready to ship out!When I check the status online it says they still don't have the parts! No one can tell me anything.I've recommened Lenovo to friends looking for a good computer. I even bought my son one for his college studies. I will no longer do this because of the repair nightmare I'm in right now! And I will definitely look elsewherefor my computer needs!I like the computer, but this kind of service makes it not worth it.

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RELEVANCY SCORE 41.6
RELEVANCY SCORE 41.6

Hello,The local authorized service centers tell me that I need to send the product to lenovo directly for screen repair, but I can't find a way to contact someone from lenovo to get further details.Any suggestions?

A:Screen repair lenovo Z50

Try calling the Lenovo US Support number.  1-855-253-6686Monday-Friday 9am-9pm (EST

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RELEVANCY SCORE 41.6

Good day, I hope this is posted in the correct section. A user at work has a Lenovo G50 laptop with the one corner of the case broken. We sent the laptop to Lenovo for a quote on repairs, we felt the quote was too high and the user was not willing to spend that amount of money on a laptop which is 2 years old. Upon receiving the laptop back from Lenovo the case was in a worse condition and the whole screen cover was coming apart. We then sent the laptop back to Lenovo and informed them to, at the very least, return the laptop in the same condition in which it was received - needless to say it was returned in the same, or possibly worse condition. They refuse to take responsibility or assist further. What other options are available, as the support is absolutely terrible? Thank you.

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RELEVANCY SCORE 41.6

Hello  I own a LeNovo Y50-70 Touch that I bought in the USA and I came to this forum in the hopes of finding some assistance. The thing is, I'm in Brazil. And my notebook is not working properly ^_^'(It turns on very briefly and then shuts down). I've contacted the Brazilian LeNovo central and they told me they can't help me with this, because it's a model that is not manufactured here. So I went ahead and consulted with a general computer repairs shop. They took my notebook in, analysed it, charged me the services fee and told me they couldn't figure out what was wrong with it.(what a waste of money, right?) So I was wondering if there are any other options for me... This is a really expensive piece of hardware that I'd hate to let go :'( I'd be happy to provide more information, if required  Thanks!

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RELEVANCY SCORE 41.6
RELEVANCY SCORE 41.6

I am from Belarus. I bought Lenovo Y700. Few month ago it broke, motherboard died. I tried it repair it in Poland and Belarus Lenovo Service Center. But none of them didn't accept it, they said I should send it to Germany for repair. How I should do it?

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RELEVANCY SCORE 41.6

My yoga-730 15 had a keyboard problem. I send it to Lenovo repair center to repair. Now it is back, but the ASDJKL keys(same keys before repair) stopped to work again just in one day... I suspect that Lenovo has not repaired it at all. I just wasted 2 weeks for waiting and I got a dirty unrepaired laptop back :CCCC  And there are many issues on this laptop, too. For example, when I turn around the display, sometimes the laptop just suddenly shut down. and the battery life really sucks, only can handle around 2h or 2h30min for web browsing on either of chrome and Microsoft edge. the fan is really loud. When I web browsing, doing nothing else, the fan noise will make the people around me notice me.

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RELEVANCY SCORE 40.8

I sent my Yoga in because they keyboard was having issues and the touchscreen stopped working. It took less than a day to fix and ship it back to me, kudos for that. However, I sent you a laptop that was in good condition and you sent me back a scratched laptop with tool marks on all sidesand a shell that no longer stays closed. . . .  The photos do not do the damage justice, it is way more obvious in person. Before After

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RELEVANCY SCORE 40.8

Hello i just signed up to this forum because i really need help with my laptop and also realizing my love for tech recently computers havent been a big focus in my life the last couple years but im spending more time on the pc these days and im enjoying messing around with kali linux. Thats one of the things that brought about this issue with my laptop a couple weeks ago i dual booted kali linux on the same harddrive as windows 8 after that i wasnt able to get back into windows 8 and i was only able to use kali linux and so i used kali linux for a couple weeks with no problems at all pretty much and then yesterday my lenovo laptop wouldnt run kali linux properly after i turned it off manually with the power button it would give me a bunch of errors that ive never seen before in the grub bootloader menu. So thats not working at all and im left with no working os on my laptop and i cant figure out how to fix the issue i know im probably going to have to wipe the drive and start over and it sucks i have alot of stuff on windows 8 and linux has a bunch of pictures from this trip that im currently on in idaho :/ but i cant even seem to figure out how i can fix this because on the lenovo laptop i cant figure out how to get into bios i think its a little different vs other pc i got into bios to do the kali windows dual boot by going into setting in windows 8 i know having a repair cd would possibly do the trick but i think you have to make one of those in windows? can someone pleas... Read more

A:how do i repair windows 8 on a lenovo laptop help! please!

please help someone im checking back frequently

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RELEVANCY SCORE 40.8

My lenovo laptop was shut down incorrectly,  upon starting it again i get the preparing automatic repair, a minute later i get the " repairing a disk error. This may take more than an hour to finish".  Its been a full day now and still have the same screen with disk reparation and nothing really happen. Whats the issue here?? Appreciate the help.
 
Mod's Edit: Additional information added to Subject line for clarity of issue.
 

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RELEVANCY SCORE 40.8

My laptop Y70-Touch is on hold in the repair center for a month now! Tech Support in lenovo told me the part will not be restock in the future. And also no phone call from a customer relationship manager for a week. ALL Lenovo does is just sending follow-up to the manager!!  Problem is my school is about to start soon and I need to have a laptop for my homework !!!!        

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RELEVANCY SCORE 40.8

I have a Lenovo tower 3000 K Series running Vista. OS is corrupt - not internet and many services will not start. I have tried everything I know to kick off a repair but the options are not there. Its still running the OEM build FYI. Here's what I've tried -
1. boot with F8 - no repair option, just safe mode, etc.....
2. boot with oem vista disk - I select my language and click next. "Repair Vista" is not there either.

Anyone have an idea where my repair option is? thanks so much!

A:Where is repair option in Vista - not on this Lenovo.....

Welcome
If you press the F11 during boot you will restore to factory settings. All your stuff will be lost. You can save them using Ubuntu, please ask if interested.
http://www.howtogeek.com/howto/windo...dows-computer/


You can also try to boot using this alternative method.

If you create a recovery DVD, you may be able to boot to recovery options
Create Recovery DVD.
Hard Disc Controller must be set to IDE in BIOS and Bios must be set to boot from the CD Boot Priority - Change

The Vista recovery disk is used to boot Vista when it won't boot - to run Startup Repair, System Restore, access a Command Line, Recover using a Vista Backup Image, etc.
System Recovery Options. Choose an option tht will not cause you to lose your stuff.

If Vista will not start now, boot the Recovery CD to run Startup Repair which automates System Restore as well as numerous other tests including System File Checker which can repair system files which are not corrupted beyond repair.

If Vista still will not start, try booting into Safe Mode to run sfc /scannow to repair System files.
Special Thanks Given to Seven Forums.






Below is a bulletin distributed by MS to explain the start up procedure when Windows will not boot.
Startup Repair. Startup Repair is a Windows recovery tool that can fix certain problems, such as missing or damaged system files, that might prevent Windows from starting. Startup Repair is located on the System Recovery Options menu, which is on the Wind... Read more

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RELEVANCY SCORE 40.8

So Friday, I tried to boot my computer and ended up with an automatic repair loop. The screen reads automatic repair, then goes to diagnosis and gets stuck here for hours on end. I have a Lenovo G50-45 and Windows 8. After trying to do a hard reset, unplugging the AC and pressing the power button and it not working, I used the novo button on the side of the computer. I tried to reset BIOS settings to defaults but it did not work. I then created a recovery drive with a USB key using my brother's computer. Again, I used the novo button, and managed to boot from the recovery drive from there. I tried system restore but it gets stuck on system restore initializing for more than thirty minutes. I tried bcdedit and it did not work. I have tried bootrec up until rebuildbcd and when I come to rebuildbcd, it keeps processing for more than twenty minutes without results. I have tried chkdsk but it tells me that Windows is locked. I refuse to do One Key Recovery because it will bring me back to factory settings (yes I know, I did not think of doing a backup). I was told that System Refresh is not a great idea. I am trying to find a way to repair this problem. I have work to do on this computer and I would like it to be resolved.

A:Lenovo 50-45: Automatic Repair Loop

i have the same issue!! have you gotten som hjelp from the lenovo guys? i have also not backed up my computer. 

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RELEVANCY SCORE 40.8

Purchased a brand new ThinkPad X1 Carbon (6th Gen) 3 months ago from here. Had to push them to send the laptop to begin with. The laptop itself served its purpose until I had an unfortunate spill accident. The laptop went completely blank and dead instantly. I understand the warranty dosent cover the spill damage, however, the repair center quoted me $700 for the repair. Thats almost enough for me to buy a new laptop. When I asked for an itemized bill to show me how they generate this quote, they simply told me, that's impossible, this is a standard quote to fix my laptop. I asked to buy parts to repair it myself, they quoted me $1500. At this point, I felt like been trolled. I didn't even pay $1500 for the brand new laptop. Is this the quality of Lenovo's repair service? Basically Lenovo is telling me that if you spill damage your 3 mos old laptop, you should just toss it in the trash and buy a new one, too bad for you! First and last time lenovo laptop buyer.  Think twice before you buy a Lenovo laptop.

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RELEVANCY SCORE 40.8

Simple question but can't find an obvious answer on the Lenovo website (that website really does confuse sometimes). My client has cracked the screen on her brand new L460 and it's not covered by accidental warranty so need to get a quote for a repair. Failing Lenovo themselves, any recommendations for repair centres in the UK, North West specifically. Thanks, Rob.

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RELEVANCY SCORE 40.8

Hi,I have a user in Madagascar who has a faulty Lenovo X270 laptop. It powers on for a few seconds then immediatly switches off, we have tried everything to fix it, but our IT support team are advising it will need to be repaired by Lenovo as it is still within warranty. The only problem is after I gave my colleagues in Madagascar the address for the Lenovo repair centre that shows on your website, they are advising that the place does not exist anymore... When they looked for it they advised there was a clothes store there instead. Calling the phone number has no response as well.Is there another authorised Lenovo repair centre in Madagascar? They are in Antananarivo so it will ideally need to be within that city. The address in question is: Service Bureautique De MadagascarBrand: 4, Rue Paul Rapatsalahy, B P 1029 Antananarivo 101, Antanimena MadagascarPhone: 261-202-228-959

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RELEVANCY SCORE 40.8

Sent My edge 2 in for repair. Just quit working one day. Very disappointed to find out Lenovo doesnt have parts to fix it and I will be without a laptop needed for my home business for 5-6 weeks at the leastAnyone else having like problems or ideas to resolve?

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RELEVANCY SCORE 40.8

My computer ,Lenovo idea pad, got Water in it and now the screen is black, no life on the screen, but computer  will come on, but screen is black ,computer screen is no longer working. My warranty expired. Can Lenovo still  fix , repair my computer? What would cost be to repair and where would I need to ship computer? Anyone who can help please respond. Thank you.

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RELEVANCY SCORE 40.8

Hello forum, I bought a Yoga 900 last year. Unfortunately my girlfriend spilled a coffee over it which broke it.I therefore sent the laptop to the Lenovo/Medio repair centre in Germany before Christmas.I got a quote for the repair, ca. 500 pounds for several boards that needed replacement which I paid for up-front as required.I then never heard back from Lenovo, having to chase them frequently on what is going on. At some point heard that the spare parts weren't available. Never heard anything about potential timing of a repair. Having had to chase this repeatedly (we'll call you back within two working days) for several weeks without anyone ever properly getting back to me I asked the customer support to escalate the issue.Today I heard that they have decided they don't have spare parts, therefore can't repair the laptop and I will get the money for the repair refunded.After 3 months of having the laptop in the repair centre without any feedback!I don't understand how Lenovo can't have spare parts for a laptop that was sold not too long ago and effectively is still being sold..That to me is shocking customer service (they should refund money for keeping the laptop for 3 months if not even offer to replace it by a new device for a certain amount of money etc.).I guess the only option know is to try and fix it myself by buying spare parts, fitting them myself but unfortunately thereby my warranty will be void :-/Does anyone know of a good place to buy spare... Read more

A:Lenovo don't have parts to repair my laptop

I am going through the same thing. I sent it in my idea z500 in november 2016. I am still waiting. Customer sercice with medion and lenovo is the worst i have ever experienced.USELESS. I have requested a call back from the managers more that 10 times since and still waiting. I have written complaint letters call everyother day and all they have said to me up until 3 days ago was that they were waiting for parts, a hardrive.  And 3 days when i called they said it unfixable and thats that. Its.on its way back to me from Germany but unfixed. What a stressful experience, they have wasted my time, they have caused unnecessary stress they have lied .. 'a manager will call you back within 24- 48 hours'. Never again will i buy from Lenovo..... ever ever againnnnn....who sends there repairs to Germany from Uk anywaay??? 

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RELEVANCY SCORE 40.8

Hello,my Lenovo G50-70 has a defect on the charging jack so I want to send it to a certified repair shop if lenovo.Unfortunally Lenovo doesnt list any shop in germany for this, but in like 50 other countries. Since there are some other shop listed in Germany which repairs other Laptops from Lenovo I would like to know if they will repair mine too. Thanks for your help.

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RELEVANCY SCORE 40.8

I have had a problem with a laptop since it was purchased from Lenovo.  It was purchased in May 2017, and I bought the 3 year additional service warranty. Almost immediately (September 2017), the sound didn't work and the computer ran very slow. We called Lenovo, but because my son was away in college, we were unable to return it for service until June 2018. Lenovo received it June 25, 2018. Since then, their online service history has not been updated. I've called and emailed numerous times, and I am told that the problem has been escalated to a manager who would call me within 3 days. Still no call (and this is the 5th day). My son returns to school shortly and we need a laptop back. Since they were unable to repair it in a timely fashion, at this point, I want a brand new replacement. I am planning on filing complaints with the BBB, NY Dept of State Attorney General's office and the Federal Trade Commission. Service number is 7026892399.  

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RELEVANCY SCORE 40.8

Hello,  I have purchased the  Lenovo Yoga 720 laptop two months ago.  Unfortunately, it got slipped and there is a crack across the screen. And the touch screen stopped working. Could you please tell me the approximate repair cost for this?

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RELEVANCY SCORE 40.8

I'm working on a friends PC, a win 7 64 bit on a Lenovo Ideapad model B560. This thing has One Key Recovery installed.. Instead of having factory restore disks this tool recovers the system to factory defaults via a hidden partition that contains the restore data.

More info about One Key Recovery here What is OneKey Recovery? - Yahoo! Answers

You cannot change or resize partitions or One Key Recovery wont work. This PC had malware on it and can't boot into normal windows mode (that's the main problem) .. but it will boot into safe mode. I removed the malware with Malwarebytes but the PC still wont boot in normal mode. I tried to use One key Recovery but it refuses to work in safe mode.

One Key Recovery sets up the PC with 3 separate partitions. A C drive for Windows and pre-installed Lenovo software, a D drive that's large for data and the hidden recovery partition. I don't want to cripple this functionality so I can't do a complete reinstall of windows from a win 7 dvd. I thought I'd use a win 7 dvd to do a repair install instead - hoping this wont mess with the partitions but just fix the windows errors keeping it from booting normally. I'd be using the Win 7 64 bit with service pack 1 integrated from Digital River.

I want to know before I try this - will it work? Will it fix the errors without messing with the partitions? If so, perhaps after it's finished, I will then be able to use the One Key Recovery option if I need it. I have to verify this before I try it and ... Read more

A:Repair install on Lenovo with One Key Recovery?

Hi,

Unfortunately, you are stuck between a rock and hard place - you cannot perform a Repair Install from Safe Mode:
Repair Install

You might be forced down the path of a clean install, and thereby lose the recovery partition. If thats the option you must take, then I recommend following the steps here for that:
Clean Reinstall - Factory OEM Windows 7

Regards,
Golden

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RELEVANCY SCORE 40.8

I sent my lenovo Yoga in for a repair that was covered under warranty. A row of keys stopped working only a month after purchasing it. I sent the laptop off on december 21st. After the repair depot received the laptop I was told the corner of the casing was bent and the screen is now lifted from the machine. This damage was caused in shipping and I sent the repair rep pictures of my machine prior to shipping. I was only met with comments that my pictures were not taken at the exact same angle as theirs. I wish I would have requested a picture of the box they received my computer in. My case has been escalated but even after contacting the escalation rep and showing them my pictures I have not gotten any response from them in almost a month. I'm an engineering student and its now a month into the semester. Not having my laptop has been making my life at school much more difficult. My only question is that are all of the lenovo employees trained to distrust the customer regardless of the situation? Even the escalation rep tried to tell me that my screen looked scratched when it was obviously my desktop background. I even sent them a copy of that and never received a reply. Could I please get in touch with someone to get this process over with so I can get my laptop back as soon as possible? I would also like to add that you should insure your packages to prevent this from happening to other customers in the future, or atleast give the customer an oppurtunity to pay extra for it... Read more

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RELEVANCY SCORE 40.8

You'd think that the Contact Us part under the Support section would...I dunno, maybe give me a phone number or email or some form to fill out or some way to contact Lenovo. But I guess since my warrenty is expired, this is my best option (I refuse to pay just to get in contact with this company). So, some months ago the inner hinge where the laptop screen connects to the keyboard/computer part of my laptop broke, causing the screen and hinge to start coming undone. I had to throw some electric tape over it to keep it together for now, but it's getting worse (picture below). I need to get in contact with someone at Lenovo to see if this would be considered a manufacturer's error as it was internal and not broken from misue, or if not then I need a price qoute for repairs and a way to send this in. Someone from Lenovo, please respond via email. Thank you. 

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RELEVANCY SCORE 40.8

My Y-70 gaming laptop's usb port broke. My warranty was expiring in a few weeks so i decided to send it for repair. The chat support person said that i should send it in before my warranty ends and i did so, a week before. After a week i contacted them that nothing had changed in the repaie service tool upon which the tool update saying "the part is not available, we are trying to acquire it". Now a week later, my warranty has ended, the chat and call option is no longer available in the support page. And the reapir tool hasn't given me an update. Now I am regretting sending my laptop in the first place. What is my course of action? How do I contact them now?

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