Over 1 million tech questions and answers.

Purchased 3 years warranty; laptop/account showing as out of warranty after 2 years

Q: Purchased 3 years warranty; laptop/account showing as out of warranty after 2 years

As the title suggests - my invoice specifically says 3yrs warranty was purchased with my M3800 in November 2014. I'm now showing as out of warranty after 2yrs
I'm having issues with a screen that was replaced in May/June 2016 and would like a replacement as I believe the unit is faulty. Please can you get in touch to resolve.
Thank you.

Preferred Solution: Purchased 3 years warranty; laptop/account showing as out of warranty after 2 years

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link http://downloadreimage.com/download.php. (This link will automatically start a download of Reimage that you can save to your computer.)

A: Purchased 3 years warranty; laptop/account showing as out of warranty after 2 years

Hi DModi,
Thank you for reaching out to Dell Community Forum.
please click my DELL-username and send me a Private Message with the Dell Service Tag number and your email address along with the invoice copy.
Note: please don't mention the service tag or email id on the public forum as it contains your personal information

Read other 1 answers

I have bought a P40 (20GQ001NMB) 8 weeks ago.After 3 weeks the motherboard died, but they replaced it within 7 days.Now the replacement motherboard is not working anymore.They will replace it again, but they have none in stock and they don't know when new ones will arrive. It's been already 6 days after I contacted them and now I really need it urgent!Is there anywhere else I can claim my "on site next business day" warrantyFrom the 8 weeks I have it, it was already broken for more than 2 weeks...Is this a normal situation? It's also been my first experience with Lenovo...

Read other answers

Hi everyone,i have a problem after the purchase of an Omen 15-ax000nl. I have bought the extended warranty of 3 years all inclusive, product paied with paypal on best2serve. Payment accepted and the  e-mails from best2serve arrived with the confirmation that the extended warranty has been accepted and just registered in auto, but it's three days that when i open hp support assistant or when i prove to check my warranty on the hp website they tell me that i have the classic 1 year of warranty. I have sent more than one mail to the hp support  with the attachments about the contract of the 3 years warranty and they never reply to me..... so what can i do, i have to take my money back with paypal??? So angry.... bad client support!!! ps. i'm italian, i live in italy obviously... just to say...

Read other answers

Hello Sir/Mam,        I bought a new hp laptop on last tuesday. In the showroom, the sales person told that you can extend the warranty for another 2 years within 7 days. But i didnt get any info related to that in hp website. What is the procedure for the extension of 2 years warranty. Reply with related soluty ASAP..

A:How to get 2 years warranty extension?

Hi The best way to do it is to contact HP laptop support team and get the warrenty and have them register the warrenty to your unit then and there. http://www8.hp.com/in/en/contact-hp/phone-assist.html

Read other 2 answers

I am considering purchase extended warranty for my newly arrived Thinkpad x1 carbon. After enter the serial on Lenovo's warranty upgrade page, it quoted me $15 for 3Y Keep Your Drive compatible with Onsite warranty (see photo). Is this the same as 3 years onsite warranty priced at $109 at presale? If this is true, why would anyone purchase warranty at the same time as they purchase their laptop?

A:Lenovo's 3 years extended warranty $15 vs $109, what is the difference?

the 3yr keep your drive allows you to keep your drive/ssd/hdd if it fails.  It is not the same as adding onsite warranty. Under the terms of the Lenovo Limited Warranty, when Lenovo replaces a defective part, that part becomes the property of Lenovo. If a drive fails and it is still under warranty, KYD enables you to maintain custody of your data, eliminating the need to track failed hard drives in transit and eliminating associated paperwork. KYD covers multiple drives and failures, so data within individual PCs and Servers remains protected. https://www3.lenovo.com/us/en/service/services/warranty-and-maintenance-3-years-with-system-purchase...

If a post answers your question, please mark it as an?Accepted Solution?!TP 25 Retro, W510 850 EVO, A30pRetired 385D, A20p, A21p

Read other 1 answers

My product is already covered with my extended warranty of 2 years, now my laptop is about to be 3 years old...My question to u is "Can my warranty of my laptop still be extended ?"

Read other answers

My last ThinkPad was two decades ago and it last me years. Eventually, software progression outpaced it while hardware still going strong.  Not sure if the quality of ThinkPad dropped or what. But my x1c6 HDR screen turned pink (see photo) twice within just a week of ownership. I have to close and reopen the lid for it to go away. Bad connection between the LCD and MB? In addition, I also heard a few stories which mysterious cracks developed on the lid after a few months of usage.  I don't want to bother with warranty claim since it is within the 30 days return period. If I do decide to x1c6 another chance, should I get extended accidental warranty just to safe? How often does x1 develop issues down the road?  

Read other answers

My dell xps 15 9550 was purchased with a 3yr extended warranty.  After getting an email offering to sell an extended warranty, I checked the dell warranty status.  Sure enough, no extended warranty appears.  Is this a system problem or do I need to do something.

A:extended warranty not showing up in warranty status

Was it ordered from Dell, or from a third party - or puchased through a retailer?

Read other 2 answers

sir hi actually i bought my lappi last year in the month of may 25th and since i was in last year of my collage i did not bother  to extend becouse of money issue. can i extend the warranty of the lapptop now ??pls help and if yes then what all the procedure i need to follow. ?  w/w  aayan akash. 

Read other answers

I was wondering how do people decide to purchase ADP service for Yoga X1 1. Does Lenovo have good APD protection? When I see their terms and condition in agreement.. It is very ambiguous. ex) What this agreement does not cover: B. Damage or Alteration from intentional misuse, modification, unsuitable physical or operating environment, improper maintence..... Some of horror cases I have check from websites and community were: -Depot service center delay fix or replacement (no supervisor action) so customer has to come to community website for help (moderator from Lenovo?) delayed period was 2-3 months  -"Unsuitable physical or operating environment can be basically applied to ANY case?" Some people complained the denial of ADP service due to the accident that happened in this follow situtations:1. Using laptop other than the desk (not suitable operating environment) -  what about convertible table like Yoga x1?2. Something is dropped to the laptop (???) - if the accident is not fall or drop itself (automatic intentional damage)3. Based on web search, I don't really see people who got ADP support and giving review about it. So I asked sales chat support, but sale support's definition of unsuitable physical or operating environment is only fire/flood case. laptop can be used in work/ ourdoor environment. Just by seeing unsuitable physical or operating environment, how can customers become cautious?    

Read other answers

The hard drive failed completly.  It belongs to an older couple so they did not create recovery media.  I used the support portal and entered the serial number to give me the option to order the correct recovery media for this specific computer.  I have done this many times without issue.  Following the instructions included, leads me to this error:The system recovery media does not support this computer.  You are not able to restore this system with the media. My question: who do I contact to ask what is wrong with the media and if they can send the correct media?  When purchasing it, I received an email of confirmation that only gave me links to HP support.  When looking at the support information, they want to charge me for the call when their media which I just purchased is the problem.  I double checked they were provided the correct serials and model numbers by me.

A:Purchased recovery media for out of warranty Pavilion All-in...

Brian, I have requested that someone take a look at your request. If HP responds, you will see a Post notice here with specific instructions meant to assist and also keep your private information safe. When you see a Post that helps you,Inspires you, provides fresh insight,Or teaches you something new,Click the "Thumbs Up" on that Post. Fixed / Answered? Click that post Accept as Solution to help others find Answers.  

Read other 2 answers

Hello, Earlier this year I had my laptop repaired due to issues with the touchscreen and mouse. My warranty then expired in the middle of this year. Now the hinges/cover that were removed to replace the screen are failing. (I also noticed that the cover clips were significantly damaged during the repair when it popped off) Do I have any options here to get this repaired? This was something they had to touch to do the earlier repair and something I could not touch under normal circumstances. Does anyone have any experiance with this? I can't find a good way to contact the warranty department due to my warrenty being expired.

Read other answers

Hi guys,I recently bought my Yoga 720-15 20days ago in Germany, I purchased the 3 year warranty extension from 2 year with it without realizing there is the possiblity to purchase ADP for this machine. I tried calling support and they told me it's impossible to have ADP for my computer since I already did a warranty upgrade. Now, can I cancel my warranty upgrade so that I can buy a new warranty upgrade with ADP?

Read other answers

Have what appears to be a corrupt registry and windows will not go past the Logo. In an attempt to correct I went to do a system restore and the most recent restore point is over 4 years old. Any ideas as to what's up with that and what if any solution there is. And yes I have check the show more restore order and nothing changed. 5 restore points showing up 7/24/11 and 7/25/11


Read other answers

I had saved my user id and pw so that I didn't have to login. I go to hotmail.com, and its all in chinese! But I can see that they've posted six flat screen tvs on ebay. So I go to ebay, and they had hacked that account, also, but I was able to get that fixed. Although they are doing it over and over, so maybe I can freeze the account.

Anyway, I logged out of the hotmail, thinking I could log back in and see it in english. But of course, they changed my password and security question's answer. So I made a HUGE mistake because now, I can't get in it AT ALL.

I was thinking, since I had it saved on this computer, there would be something in the temp files, or a cookie. So I looked, and its there, but is there anything I can do to restore it and get myself back into the account?

I've sent the hacked info to hotmail support, but it says to allow 24 hours for a response.

A:Hotmail hacked! Had this account for 10 years

Well try waiting for Microsoft to respond to your email first.

Read other 2 answers

Hello all!  I have just recieved the HP Spectre X360 13-4003DX purchased from http://www.adorama.com/IHPL0Q51UAR.htmland I wanted to ask a few questions about what kind of things are covered in the Refurbished 90 day HP warranty.  I  understand it's a used device but are any sort of dents/scratches covered under the warranty? There are a couple scratches on the screen which you can't really notice when the screen's on but when it's off you can easily see them. There are a couple knicks on the sides and small dents on the underside. Nothing major, certainly something I can live with  but I was just curious.  I have noticed there seems to be a dead pixel on the screen as well, is there anything I can do about that?  And then for some reason the fan is running considerably loud, louder than my old dv6 that have running right next to it. I don't know if that's a malfunction in the fan itself or that's just how it runs.  My last question/problem that I'm experiencing is with the hinge itself, it seems very loose in that whenever I lightly place the laptop on my lap the screen simply falls down it doesn't seem to have any rigidness to it. Even when placed on a table for exaple using the touch screen can be quite annoying as it tends to bounce around on my every touch. Is there a way I can tighten this?  I figured since I was buying refurbished all the problems would be worked out but it doesn't seem to be th... Read more

A:Recently Purchased Refurbished HP Spectre x360 Warranty Cove...

Hi @Aed97? ,Thank you for visiting the HP Forums! A great place where you can find solutions for your issues with help from the community!I came across your post about the Notebook, and wanted to assist you! I would contact the seller as there seems to be an issue with the system. If that does not help, please use the following link to create yourself a case number, then call and it may help speed up the call process:Step 1. Open link: www.hp.com/contacthp/Step 2. Enter Product number or select to auto detectStep 3. Scroll down to "Still need help? Complete the form to select your contact options"Step 4. Scroll down and click on: HP contact options - click on Get phone numberCase number and phone number appear.They will be happy to assist you immediately. Thanks.

Read other 3 answers

I bought a Lenov Ideapad 510 15IKB on 14th April 2017. Now I'm facing 2 issues with the warranty registration and warranty upgrade: Issue#1On April 16th I registered the base warranty of my product as it should start from the purchase date of my product. After few email conversations for purchase proof, finally on 3rd May, I received email confirming the base warranty registration of my product. It was starting from 14th April 2017 and ending on 13th April 2018. I checked the same on lenovo website. But few days back when I again checked the warranty status, it was restored to factory warranty (15 Oct 2016 - 13 nov 2017). I don't know why this happened and how this happened. When I contacted lenovo, they said that warranty is updated in their database but how can I beleive when I can't see this on warranty lookup section of the Lenovo official website. I have also attached the screen shot of warranty lookup page as of today (22 June 2017). Issue#2I registered for 2 year warranty extension under Back To School offer (Ticket Number - ADP-BTS-025399) on www.buyalenovo.com and made a payment of INR 999/- on 6th May 2017. On 10th May, i received an email confirming the receipt of payment and in the same email, it was mentioned that warranty certificate will be mailed to me within 7 bussiness day, but till the date I've not received any warranty certificate, I've sent so many emails in last one week, but I didn't receive any reply to any email. I tried to reach the A... Read more

Read other answers

We have a case whereby the base warranty was expired end of 2017 (S200 MT10HQ) , but we have the invoice of june 2018.Now the service partner says, sorry no warranty as it have been expired, the warranty does not start from the end users date of purchase.Is there an warranty law for this in the EU or with Lenovo? We had similar cases with HP probooks which all was excepted with the date of invoice and not base warranty.

A:End user warranty starts from Base warranty or end users date of purchase?

Warranty starts with date of purchase.  You just have to register with Lenovo that you have wrong start date.  I had to do same thing with my niece's laptop.  See below website.  I just had to upload the purchase receipt to get the warranty start date corrected.  Hope the below helps.

Read other 1 answers

We always look to use our money in safe mode, in this topic digilatest.com can help you to save your money by prolonging your Lenovo product life by extending warranty period with an warranty plan. its provide benefits when your device ever breaks down after the Lenovo warranty expires, your have to spend some money to make repair. Now easy to extend or renew your product warranty period.  Instead we are recommend you to buy Lenovo warranty extended warranty plan,  its starts immediately after your product warranty expires and covers all the defects and malfunctions that comes by lenovo service centre. And it will in cheap price nearly 1000 INR to extend your product warranty. Repair will done with Lenovo service centres and Free pick and drop ( door delivery) and also can get replacement guarantee. All this will be done in fraction of days.  

Read other answers

Here can check your Lenovo product warranty in simple and with latest techniques:The first thing you have to do is registration with lenovo website by filling with your personal data and purchase details like serial number and purchased date.Once that is done, you can begin creating a best service request. It will be keep you in safe mode to your product and money if your product suffers from any software problem it will keep you repair in free of cost under warranty period, this registration process can help you to check  your product warranty status.

Read other answers

sir service engineer told me that your ram socket burns due to heat or power fluctuation  and so we have to change your motherboard for that and this is not covered in your warranty. i have adp warranty .So can i arugu with them in these conditions  ?Is warranty doesnot cover issue due to power fluctuation , which cover accidental protection, too ?

Read other answers

Hi! I have really stupid situation. I have returned my laptop to lenovo dealer three times. 1. replaced Touchpad and WiFi adapter. 2. Motherboard & Wifi antenna. 3. Service dealer said that it is all correct and need reinsatll windows OS. But I have 7 days remaining warranty,  thats why they canceled repair. Problem is same: KERNEL POWER 41 critical error. As I know it is motherboard defect. It causes laptop shutting down! I happens ~ in month. What can I do? can my laptop pich up for repair/replace/refund from main Europe dealer?Laptop bought in Germany. Im from Latvia. both are EU countries. Also I have bought extra 2 year warranty which also not activated ( very disappointed with Yoga 900s laptop. 

Read other answers

My laptop was stored for 2 years. I brought it to the library for wifi. I received messages of viruses. Is this possible when it hadn't been used? I couldn't get to my email so I gave up. Today I tried again at home and first all pop ups were jumbo but couldn't navigate. Now trying to use safe mode my arrows don't navigate and all text runs fast an I can't click on anything.
I can't sign in.

Read other answers

Honestly I have been very loyal to HP my whole life but I am pretty much done. My 3rd HP laptop in the last 4 year just died completely yesterday. My most recent laptop was working fine, and I liked it too (to be honest I liked all my 3 HP laptops) it had an issue with the screen, I am guessing faulty wiring in the laptop because the screen use to distort sometimes when the screen was moved up or down but it would be okay if it was moved again. Nothing too major. But yesterday I was using my laptop fine during the day. I took a nap just to wake up to my laptop not turning on anymore. Tried many different things to turn it on but it is completely dead. Called techinal support and first of all I was on like a 20 min hold before I got a hold of someone whereas when I call to buy products from HP it doesnt take longer than 2 mins to get a hold of someone. Tech support could barely help and they wanted to do a diagnosis to tell me what is wrong with my laptop and just to do the diagnosis they wanted $60. I honestly don't understand. They want money to tell me whats wrong with there machine which lost its warranty exactly a month from today so it's not even that old. Going to go fix the laptop in an electronic store if it's cheap, otherwise just going to retrieve my data and buy a new laptop which is anything BUT HP

Read other answers

The laptop is not working until and unless it is plugged in and furthermore it has become very slow and hangs up a lot

Read other answers

First I must say English is not my mother-tongue. So I'm sorry for any spelling mistakes I may do. I also needed to translate the error's text to English as my system doesn't run in English so it will not be written as it would in an English running system.

I found my sister's laptop (windows vista home basic) which wasn't in use for the last 2 years. She thought it was broken, but I realized it was infected by viruses (it crashed to "the blue screen of death" after one minute of use).
So I lunched it in "safe mod" and used the AVG anti-virus to clean it as much as AVG could.
Apparently it was good enough to lunch the computer normally. Now with internet connection, I downloaded NOD32 anti-virus, updated it and cleaned more infected files (also I used malwarebytes anti-malware). Now the computer is completely clean (so please don't advice my on the cleaning viruses matter).
Now to real problem.
I can't update the windows vista (re-installing it is not an option because I don't have the installation disk).
When I try the "check for new update" button in "windows update" it says it can't check for new update because the service isn't factional and that I may need to the restart the computer. I looked for help in the Microsoft site and was told that I need to update my service pack (I have service pack 1 on the computer but the latest version is service pack 2).
I downloaded it ant tried ... Read more

A:Updating a laptop after 2 years!

I found my sister's laptop (windows vista home basic) Click to expand...

What's the brand name and model name and model number of that laptop?

which wasn't in use for the last 2 years. She thought it was broken, but I realized it was infected by viruses (it crashed to "the blue screen of death" after one minute of use).Click to expand...

If it hasn't been used in at least 2 years and it's infected and has other issues, a clean reinstall of Windows and getting a fresh start with it may be the best option.

I have service pack 1 on the computer Click to expand...

Service Pack 2(SP2) for Windows Vista was released in May 2009, so that laptop is in a very outdated condition.


Read other 2 answers

So I want to buy a P50. How many years can I expect the battery last?  Also, will Lenovo always have spare batteries of this model in stock, even after it has gone out of production? Say I buy this laptop and keep it well maintained, and so I am still using it 20 years later. Will Lenovo continue to supply batteries for it for this long?

Read other answers

So I want to buy a P50. How many years can I expect the battery last?  Also, will Lenovo always have spare batteries of this model in stock, even after it has gone out of production? Say I buy this laptop and keep it well maintained, and so I am still using it 20 years later. Will Lenovo continue to supply batteries for it for this long?

A:How many years does a typical laptop battery last?

20 years is a long time.  17 years ago, a current laptop was a T20, running windows 98.  DIMMs were PC100 64MB.  Even if maintained, it would be hard-pressed to do any real work.  It could support a modem (telephone) and an optional ethernet card.  A 10-year-old machine is a T60 and I still have one of those that I use for one particular task, but I expect I would be unable to find a new, genuine Lenovo T60 battery, although aftermarket batteries are available.  (same for a T20).  The problem is not keeping stock.  Lithium batteries age whether they are used or not.  There isn't enough demand for computer makers to keep making them.  Aftermarket re-manufacturers replace cells. I would expect that 17 years from now, your P50 will be as obsolete as a T20 is today.
To answer your first question, Lithium batteries deteriorate over time.  After 3 - 5 years, most people find that the capacity has fallen enough that they replace the battery.  I have a laptop that I ran on battery for several hours every day and recharged every night.  With that kind of use, after a year and a half (about 500 recharge cycles) my run time decreased enough that I replaced the battery.

Read other 1 answers

I haven?t used my laptop in over 3 years and it won?t open up any suggestions I?m sure it needs a lot of updates 

Read other answers

I got my HP Pavilion in October 2015 as a birthday present. It's 1TB HDD, 8GB RAM, Windows 10, AMD A10 processor, 64 bit.
It was working really well for a little while, but a few weeks ago I started noticing problems and now... well, they have gotten much worse.
THE FIRST AND MOST IMPORTANT ISSUE is this: I cannot install new software. I've been told no with everything from Paint.NET to iTunes. I try and install something and it tells me 'Something else is being installed'. Now I usually suspect AVG of that sort of problem. But I tried to update my AVG antivirus and that gave me the same error! It's very annoying as I've just bought a brand new iPhone and I can't get any music or films onto it without iTunes!
The problems have been seen everywhere else too- requests are not being dealt with. If I want to launch an external application from the web (say, downloading content), the application opens but if I'm saving something the wizard won't load.
Another alarming issue is that USBs are now not being recognised. I plugged my old phone in and it kept disappearing; and Windows was unable to read its contents even though I then used my stepdad's PC and it worked fine.
It's slowing down too... vastly. It takes it a long time to think about anything and recently battery life has dropped a small amount.
I have done too whole computer scans now; everything coming up roses and saying there is no problem.
People have sent me ways to deal with some of these issues; b... Read more

A:My 2-month old laptop is already behaving like it's 7 years old

Boot to Safe Mode with Networking, try it form there. If okay then something is starting when you boot that is causing the problem, so use Clean Install to isolate the problem.

Read other 0 answers

Is it possible to restore my laptop to how it was working 5 years ago?

I'm using my old Dell insparon 9300 XP Professional Version 2002 service pack 2, Intel(R) Pentium(R) M processor 1.60GHz, 2 GB RAM. I used to use this for video editing running adobe premiere pro 2.0 now, it does not seem to be worth much. I reinstalled windows, and everything is jerky and slow, nothing is smooth.
I dont know if its drivers that I'm missing, or is my computer just too old?

A:Is it possible to restore my laptop to how it was working 5 years ago?

If you reinstalled Windows by Formatting (erasing) the HDD and installing Windows, you would have theoretically restored your computer to 5 years ago. Go to Start/Run and type chkdsk C: /R and press enter. Now type a Y and reboot the computer. the Check Disk utility will run at next boot up and try and fix any file errors.

Read other 3 answers

i have an all fine pc703 and it hasent been charged for 4 years. and the led doesn't light up, should i just replace the battery?

A:Laptop wont charge after 4 years

Quote: Originally Posted by skrillek

i have an all fine pc703 and it hasent been charged for 4 years. and the led doesn't light up, should i just replace the battery?

Hi skrillek, Does the led light when it's plugged in using the mains adaptor ?

Read other 9 answers


Diagnostic Report (1.9.0027.0):
Windows Validation Data-->
Validation Code: 50
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-4F8HK-M4P73-W8DQG
Windows Product Key Hash: Xs1iQgVeo0C+sObJxS7eu+FuBPQ=
Windows Product ID: 00359-OEM-8992687-00057
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7600.2.00010300.0.0.003
ID: {A76CFFB0-4E2F-409B-9CCD-76AA5FA6E1B9}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000000
Build lab: 7600.win7_gdr.120830-0334
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
OGAExec.exe Signed By: Microsoft
OGAAddin.dll Signed By: Microsoft
OGA Data-->
Office Status: 100 Genuine
Microsoft Office Professional Plus 2007 - 100 Genuine
Microsoft Office Project Professional 2007 - 100 Genuine
OGA Version: Registered,
Signed By: Microsoft
Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-8004... Read more

A:I've this laptop for 2 years now it invalid windows 7

Hello Miyagi,

It looks like it may be the same issue from your last post on this below that you didn't use the product key number on the COA sticker to activate with.

Windows 7 build 7600 not a genuine windows product

Product Key Number - Change

Hope this helps,

Read other 7 answers





I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.

Read other 1 answers

Hello! I just wonder if anyone has idea where to find out my laptopserial number from my sicĄ 5 years old order. My loved x230 was just stolen and serial number could be very helpful in this case. Thanks in advance. PS here my order details:07/08/2012 17:44 ESTCustomer number: 2902385929Order number: 4242071382

Read other answers

? OS - Win7 SP1 x64
? What was the original installed OS on the system? - win7
? Approximate age of system (hardware) - ~4.5 years
? Approximate age of OS installation (if you know) - around a year
? Have you re-installed the OS? - yes, to see if it would fix my issues

Laptop - Dell XPS L701X
? CPU - i7 740QM
? Video Card - GTX 445M
? 2x4Gb 1333mhz RAM
? Samsung HM640JJ

Hello guys. So i have problems with my laptop. Bought it in jan 2011 and problems started about one year later. I could not use warranty, because i was far away from my place so i tryed to fix it myself, but no luck...
The problem is - BSOD x124 (hal.dll). This is VERY VERY random, it can BSOD 5 times in a 10 minute range (just launch up and 20seconds later BSOD...) or it can perfectly work for 6+ hours few days in a row.
You will notice, that i have 2 different memory brands (kingston - which was pre installed and samsung - which i bought few years later), but the problem was with pre installed stick (kingston) aswell... Tryed with Samsung stick only - same bsod.

Temps on GPU/CPU/HDD are fine, no overheating.

Any help will be great, thanks!

A:BSOD x124 on a laptop, lasts few years

Could you please check if any dump files are present here:

If so, please upload the file in a zipped folder to a reputable file sharing site. I'll examine the Minidump(s).

Read other 10 answers

I am in need of any suggestions--
My daughter has a 2 year old HP laptop and the screen is black--no cursor, nothing.
She has done these things:
cleaned vents of dust
tried another monitor--it was black too
remove battery and power and hold power 60 seconds
remove each RAM module one at a time and test each slot
tapped function keys when powering on

The laptop sounds normal when she pushes the power button and the indicator lights blink, but the screen shows nothing.
Is there any more she can do, or does she need to take it to a repair place?
Thanks so much for any help!

A:Solved: HP laptop 2 years old--black screen

You need to check the screen cable but that involves taking it partly apart. If you feel confident in doing that, you can get the service manual in PDF form from HP.

Read other 2 answers

Hello, I have bought this HP 15 Notebook (product no. N4G35PA#ACJ) from Flipkart.com on 18th march 2016. As per the invoice/purchse date (18-03-2016) and product description (1 year warranty) the warranty should end in 24 March 2016. But I can see (on 16-05-2016) in the HP support assistant window that it is showing "Warranty and services remaining for 8 months". It means I get only 10 months warranty on the product and not 12 months. I registered my product as soon as I received and started using it in March 2016. I donęt understand why it is showing like this. And what do I need to do to rectify the warranty information. Please suggest ASAP. 

A:Warranty Duration showing 10 months



I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).
Thank you for visiting the HP Support Forum.

Read other 1 answers

This seems to be a common problem:I bought a HP 250 G4 notebook on 5.4.16 but the warranty date shown on my computer ends 16.2.17 so this is incoorect.Product number shown on th screen is: T6P47EA#ABU.Can someone from HP please contact me to get this changed.I have the invoice.

Read other answers

My son uses his HP15 laptop at home at his desk, rarely transporting it.  He has never dropped it and is a gentle user.The left hinge appears to be broken / defective, and the display case is separating.  For now, we're just leaving the screen open all the time, but it's a little inconvenient and the problem is certainly concerning for a laptop less than 2 years old.Looking at the forum, it seems like a common issue.We are HP fans in general, so I hope this issue can be resolved.Please help.- Steve   

A:HP 15 laptop bought under 2 years ago. Broken Hinge, displa...


  I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.

Read other 2 answers