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Windows Update fails with error 9C59 on IE11

Q: Windows Update fails with error 9C59 on IE11

WIndows Update - again :-(
WIndows 7 Ultimate X64 on HP Envy DV6!!. Ive been installing Win 7 for the last couple of days (!). Nearly at the end with all updates OK except IE11

Windows update dies with error 9C59 so I tried a standalone install of IE11.
The IE11 Log all looks OK except
00:04.384: WARNING: Checking version for C:\Windows\System32\api-ms-win-downlevel-user32-l1-1-0.dll. The file does not exist.
I looked and a file with that name is present in the directory
04:28.821: ERROR: SQM Upload failed while uploading "C:\Windows\system32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\SQM\iesqmdata_setup0.sqm" with error: 2147500036

I ran SFC /scannow and it reported no errors
I've tried the SURT but SUR.log reports no errors

I ran windows update again (same result) for the CBS log (Attachment 331674) It reports a number of KBs missing but when I try to install them windows says they are already installed. COnfused, I give up!!

I would prefer to have a clean install before putting an image in the bank so are there any suggestions as to what I can to to get IE to install.

Thanks in advanceploCBS file Ive give up. Best I managed was 30% before

PS after a lot of attempts at uploading the CBS file. Best I managed was 30% of a 6MB zip! Sorry.

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A: Windows Update fails with error 9C59 on IE11

Pleasepost the C:aWindows\Windowsupdate.log and C:\Windows\IE11_main.log files

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It fails if I try and update IE11 from microsoft.com directly or do it through windows update.

This is a new build, with a fresh install of win7, the current IE is 8.

Any ideas!?

EDIT: I feel I should mention that I don't want to actually use IE11, it's just that windows update keeps automatically trying to install it and fails, every single day, time and time again.

A:IE11 update fails with 'Code 9C59' error.

I should also add that I have done both the SURT and SFC scan.

Read other 9 answers

Hi everybody, how are you?
I finished disinfecting an Acer laptop running Windows 7 64-bit but still need some help.
I cannot update to IE11.  I keep getting the error code 9C59 in Windows Update.  I reverted even back to IE8 - no luck!
Please help!!!  

A:Windows Update Error Code 9C59 (IE11)

Go here and make sure you have every update listed.

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I am having an issue that it looks like many other have run into trying to upgrade from IE8/9 to 10 or 11. Other Windows Updates go through fine but anytime I try to install IE 10 or 11 via Windows Update or from the offline installer it fails with the error 9C59.

A little backstory on this in case it helps.... We have a VDI environment so this is on our gold image. Months back we updated IE8 to IE9 but found that we were having compatibility issues with an internal web app and had to downgrade back to IE8 (via uninstalling the IE9 installed update). It appears that I can still re-install IE9 but anything beyond that fails with the info above.

I've tried many of the suggestions out there such as reinstalling the readiness tool, resetting windows update agent, etc but no luck so far. The interesting thing that I found is if i start fresh with this update again (so i start with IE8) , the "turn windows features on / off" shows IE 8 as an option to toggle on/off. However after I try the IE11 install and it fails, i still have IE 8 installed but the "windows features on/ off" window shows IE11...so its almost like it ALMOST gets there and fails.

Either way, if theres any help someone could have for this I'd greatly appreciate it! i'm happy to try and scans / logs that might help

thank you


A:Windows 7 32bit cannot install IE10 or IE11: Windows Update error 9C59

Please follow the Windows Update Posting Instructions and post the requested data
If the file is too large (8MB compressed), remove the older CBSPersist cab files until the final file is below the limit - you can always post them separately after zipping them. (the forum doesn't allow the upload of bare CAB files, for a number of reasons)

Read other 9 answers

I can't update to IE11 from IE9
Error 9C59
Enclosed CBS splitted file
Window 7 pro
Intel i 7-3820
Motherb Asus P9X79 pro
Memori 8 Gb Corsair
Disk n. 3 raid5 1Tb ST1000 DM003
Nvidia geforce GTS450
Thank you for help

A:Can't update to IE11 9C59 error

Your Zip files appear to be broken - how did you create them?

You cannot simply split files.

You need to copy the entire CBS folder to your desktop, then remove the older CBSPersist files, compress the rest and upload the compressed file without changing it in any way.

Read other 9 answers

Hi folks

I found my way here after being unable to update to IE10 on Windows 7 (32)

the windows update error is:

"Internet Explorer 10 for Windows 7
Installation date: ‎09/‎05/‎2013 10:22 AM
Installation status: Failed
Error details: Code 9C59
Update type: Optional"

I have attached the CBS.zip file. (NB: when I pasted the copy of CBS folder to my desktop I got an error message that access to CBS.log was denied. Maybe this is normal?)

I'd be most grateful for any help you can give.



A:Windows update fails for IE10 on Win7 error code 9C59

the copy/paste problem is common - which is one reason why I tend to prefer just collecting the CBS.log file on its own.
Copy the C:\Windows\logs\CBS\CBS.log file to your desktop, and compress it, then upload that.

Read other 9 answers


Windows update for IE10 on win7 64 fails continuously with errore code 9c59. Manual install resulted the same.
I run sfc /scannow which didn't find any problem.

I am attaching my CBS log.

Can anyone help?



A:Windows update for IE10 on win7 64 fails with error code 9c59

Please follow the Windows Update Posting Instructions and post the requested data

Read other 9 answers

Windows update for IE10 on Windows 7 64bit fails continuously with error code 9c59. I tried the stand alone updater with the same results. All other windows updates complete successfully, it's just IE10 that continually fails.

Don't know if this is related but I do have problems with IE8 (current browser). After a while, an open IE window will become non responsive and can't be closed out. I have to use task manager to close it down. I have sent off the reports to MS, but no solution has appeared.

I've attached the cbs file. Let me know what else I can do. Thanks.

A:Windows update for IE10 on win7 64bit fails with error code 9c59

There are no significant file errors in either SFC or CheckSUR logs.

In these cases, it has sometimes been a solution to uninstall IE9, reboot a couple of times, and then reinstall IE9 again, before installing IE10 successfully.
It's worth a try

Read other 5 answers


I believe you are on the right track when saying to marvinnash33 that the Error 9c59 problem is a missing WinSXS IE9 assembly.
Cannot update to IE10 (or 11) Code 9C59
I tried to uninstall IE9 and return to the default IE8 included with Windows 7. Cleaning out temp files lost the original IE9 Install folders, so I used a MS-FIXIT utility named MicrosoftFixit.ProgramInstallUninstall.MATSKB.Run.EXE

That MS-FIXIT fails on the IE9 uninstall with the SAME errors reported in the DISM Log and IE##_MAIN Log as found with the IE update/install failure.

DISM.Log error

2014-04-17 23:21:54, Info DISM DISM Package Manager: PID=4976 Error in operation: (null) (CBS HRESULT=0x800736b3) - CCbsConUIHandler::Error <-------BAM!!!!!! ERROR 0x800736b3 = "The referenced assembly is not installed on your system."
2014-04-17 23:21:54, Error DISM DISM Package Manager: PID=4976 Failed finalizing changes. - CDISMPackageManager::Internal_Finalize(hr:0x800736b3)
2014-04-17 23:21:54, Error DISM DISM Package Manager: PID=4976 Failed processing package changes - CDISMPackageManager::ProcessChanges(hr:0x800736b3)
2014-04-17 23:21:54, Info DISM DISM Package Manager: PID=4976 Loaded servicing stack for online use only. - CDISMPackageManager::RefreshInstanceAndLock
2014-04-17 23:21:54, Error DISM DISM Package Manager: PID=4976 Failed while processing command add-package. - CPackageManagerCLIHandler::ExecuteCmdLine(hr:0x800736b3)

The DISM Package Manager ch... Read more

A:IE9 IE10 IE11 Update Error 9C59 & Kernel-EventTracing/Admin EventID 2

Let's have a look at your CBS folder and WU data.

Please follow the Windows Update Posting Instructions and post the requested data - also upload the C:\Windows\windowsupdate.log file

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I am working on an HP EliteDesk 800 G2 SFF that was ordered with a downgrade from Win10 Pro to Win7 Pro (64-bit) instead.  It's got an i5-6500 processor and 8GB of RAM.
It came with good, old IE8.  Every attempt I've made to upgrade to IE11 fails and the latest via Windows Update provided me with the code noted in the subject and says "Windows Update encountered an unknown error."
I'm wondering if this particular error code, or situation, rings a bell with anyone and if they may be able to offer guidance.

A:IE11 install fails with Code 9C59

Are the prerequisite updates installed on the computer? Did you try installing the standalone IE11 exe?
If the computer has the prerequisite updates then see if the Windows Update Readiness Tool helps. 

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IE11 install failed with the common 9C59 error.
Microsoft suggests this can be because of IE9 still being installed.
As directed, I viewed IE9 installed updates and tried to uninstall.
There were 11 language pack entries and one for IE9 itself.
Managed to uninstall 10 language packs but final one (spain - es) failed, as did unistall of IE9 entry.
Tried to repair by reinstalling IE9 from download but failed because it claimed a newer version was installed.
Tried the package uninstall directly from the elevated window but this failed 0x80073701 referenced assembly could not be found.
Ran SUR and this gives 30 'CSI Missing Deployment Key' errors seemingly related to the language pack.
(Also ran sfc - there were no integrity violations found)

Have tried to figure out how to fix the missing keys from info online but it's a bit hard from a starting knowledge of 0, and looks a bit tricky.

So please can anyone help?

I have attached SUR log (the whole of the CBS dir is far too big to attach, even zipped).


A:IE11 install fails 9C59, can't unistall IE9 due to errors in SUR log

If the file is too large (8MB compressed), remove the older CBSPersist cab files until the final file is below the limit - you can always post them separately after zipping them. (the forum doesn't allow the upload of bare CAB files, for a number of reasons)

Read other 6 answers

I have run Bitdefender Antivirus scan with updated virus definitions.
I have run Malwarebytes with updated virus definitions.

I have run the System Update Readiness Tool. It ran to completion with no errors. It didn't create a file called CheckSur.log. I have searched the entire drive and I looked in:

I have run:
sfc /scannow

I have run a Win7 Update in place.
I have updated all MS updates except for IE11.

The Windows update error I am getting is:
Code 9C59

I have attached the CBS.log to this post.
I have run this BAT file to search for errors. Nothing showed.

findstr /c:"[SR]" %windir%\Logs\CBS\CBS.log >%userprofile%\Desktop\sfcdetails.txt
start Notepad %userprofile%\Desktop\sfcdetails.txt
DEL %windir%\Logs\CBS\CBS.log
I have run MicrosoftFixit.wu.Run.exe, Rebooted and tried Windows Update again.

I have run this bat file before the last Windows Update:

@echo on
msiexec /unregister
msiexec /regserver
net stop bits
net stop WuAuServ
net stop appidsvc
net stop cryptsvc
Del "%ALLUSERSPROFILE%\Application Data\Microsoft\Network\Downloader\qmgr*.dat"
Set i=1
If exist "C:\WINDOWS\SoftwareDistribution.old_%i%" (
set /A i=i+1
goto again)
Set x=%i%
ren C:\WINDOWS\SoftwareDistribution SoftwareDistribution.old_%x%
Set i=1
If exist "%systemroot%\system32\catroot2 catroot2.old_%i%" (
set /A i=i+1
goto again2)
Set x=%i%
Ren %systemroot%\system32\catroot2 catroot2.ol... Read more

A:Windows update failed Code 9C59 installing IE11

Pleasefollow the WindowsUpdate Posting Instructions and post the requested data
If the file is too large (8MBcompressed), remove the older CBSPersist cab files until the final file isbelow the limit - you can always post them separately after zipping them. (theforum doesn't allow the upload of bare CAB files, for a number of reasons)

Read other 9 answers

This is on a friends Lenovo B520 running Windows Home Premium 64 bit.

I've found that this PC has been failing to install updates for some time now. It's still running IE9 - I can see previous failed attempts at installing IE10 and now it's failing to install IE11 in the Windows update control panel.

I've run the SURT and sfc /scannow

The CHECKSUR.log lists 127 corrupt MUM and Cat files but I'm unable to locate good versions of these to start attempting repairs. I've attached just the log files from the CBS folder as including the CABs meant the attachment was too large.

Thanks for any help you can give.


A:Windows update fails to install IE11, error 9C57

Here's the summary from the CheckSUR log...

Seconds executed: 4517
Found 254 errors
CBS MUM Corrupt Total count: 127
CBS Catalog Corrupt Total count: 127
Luckily, they all appear to relate to one update - or I'd have been reluctant to attempt anything short of a repair install.

The SFC results appear to have rolled off into the Persist files - please post the two latest CBSPersist files so I can take a look at them.

I'll post a fix for these file later (maybe tomorrow, though)

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Seen some very helpful posts on here whilst trying to resolve my issue mentioned above, so thought I'd join up and see if anybody could advise on my issue.

Trying to install IE11 on a Windows 7 64bit machine with SP1 installed.

Machine previously had IE8, went to IE11 direct download from the website, which resulted in an error saying it had failed to install.
Tried performing the update from Windows Update, on system restart the machine had IE10 installed with the error "9C59", having researched this error code it seems it's not very informative.

Microsofts suggestion for this code was to uninstall IE9 and try again.
I uninstalled IE10, tried again, and then uninstalled IE9, tried again, same result each time.

I then ensured all Pre-Requisite updates had been installed by manually checking each one from microsofts website, then repeated the installation attempt, no luck.

Ran the SUR tool, which seems to indicate no issues.
Then SFC, which has highlighted a few errors.

I've attached the CheckSUR.log, CheckSUR.persist.log and the SFC details from the CBS.log.

Hopefully somebody has some pointers into how this issue can be resolved.

Thanks in advance, your time and expertises are greatly appreciated.

A:IE11 won't install on Windows 7 64bit Machine, Error 9C59

I'm no expert so wont try to read logs but Googling this as "ie11 install error 9c59" I would say you need to ensure two things. That you've done an Elevated Disk Cleanup (Tutorial Step 6 HERE) and ensure that your system is otherwise fully up to date. IE11 wont install until SP1 is installed and you haven't mentioned that. Is your system totally up to date otherwise?

SP1 installs easier if you disable any antivirus during the process.

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Hi all,
I have upgraded all the other Windows Update for Windows 7.

I uninstalled my IE 9 following the suggestion at https://support.microsoft.com/en-us/kb/2872074 .

I have also updated the Intel HD 4000 graphic card driver.

I have also followed the suggestions in FIX Error Code 9C59: Internet Explorer Installation failed (IE10, IE11) - wintips.org - Windows Tips & How-tos . This includes deleting the folder at C:\Windows\SoftwareDistribution .

I have tried to install the IE11 through both "Windows Update" and through using the IE11 offline installer.

I have also downloaded and ran the System Update Readiness tool (DISM).

However, the same 9C59 Error appears whenever I tried to install

Computer: Fujitsu SH 572
Error: 9C59

Since the CBS files are ridiculously huge I have uploaded them to dropbox:https://www.dropbox.com/sh/f8g8wl5m8...BvrClgT_a?dl=0. I have also attached the IE11_main.log file for reference. Thanks loads

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I have 2 updates that refuse to run. I have tried multiple things and read various threads on this forum.

I have 2 updates that are failing:

Internet Explorer 11 (9C59 error)
KB2985461 (80246007)

I have tried:
Windows Update Troubleshooter
Manually removing IE 10
Downloading the offline installer for IE 11
Ran .Net Repair tool

Please can someone help me. Just let me know what info I need to post.

Thanks in advance.

A:Windows Update Fails 80246007 and 9C59

Here are some files I see have been requested before.

Attachment 333710
Attachment 333711

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Recently had a work laptop passed onto me as part of my new job.

I cannot get Windows Update to work - either minor updates or IE11 which is the only important update to install.

IE11 fails on install, the minor updates fail to configure after rebooting after an update.

I have tried every solution I can find on the internet but cannot get it to work at all.

Not sure if this is part of the problem but I changed the main admin user name following this seven forums tutorial:

User Profile Folder - Change User Account Folder Name

It all went to plan except couldn't do step 22 as have Windows 7 Home Premium.

This is driving me up the wall - I have spent hours trying to fix it and am getting nowhere.

Has anyone got any advice I can try?



A:Windows Update fails repeatedly. Codes 8007054F, 9C59, 800F0826

Please follow the Windows Update Posting Instructions and post the requested data

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I am having issues to update from IE10 to IE11. Also cannot install updates KB3003057 or anyones which this one supersedes such as KB2987107, KB2977629, etc for months.

I have run the CheckSur and sfc for a few times already and the latest one does not seem to have lots of errors. Also ran the DISM scanhealth and returned with no errors.

The CBS log attached below. Thanks in advance.

A:Cannot update from IE10 to IE11 with 9c59

You have some quite serious errors in the CheckSUR results...

Checking Component Store
(f) CSI Missing Winning Component Key 0x00000000 x86_microsoft-windows-i..timezones.resources_31bf3856ad364e35_6.1.7601.18217_en-us_857fa059e0060cdc
(f) CSI Missing Winning Component Key 0x00000000 x86_microsoft-windows-i..rnational-timezones_31bf3856ad364e35_6.1.7601.18217_none_1751a4c567d1981f
(f) CSI Missing Winning Component Key 0x00000000 x86_microsoft-windows-tcpip-binaries_31bf3856ad364e35_6.1.7601.18203_none_b52f2f65c4a146e5
(f) CSI Missing Winning Component Key 0x00000000 x86_microsoft-windows-i..timezones.resources_31bf3856ad364e35_6.1.7601.18217_zh-tw_e902481dc498c35e

Unfortunately, 'Missing Winning Component Key' problems are a little beyond my skillset so I'm going to have to ask for assistance.

Don't run away.

Read other 2 answers

I am working on a computer for a small business owner who needs to have IE11 browser for a particular application. I have been unsuccessful in updating her system from IE9. When trying to update I get error code 9C59.

I ran SFC and CHKDSK, but nothing seems to be wrong. I checked with MS's tech site and the system seems to have all the necessary updates to be able to install IE11. I scanned for viruses using MBAM and HitmanPro and only a few bits of adware and a PUPs. Nothing major.

I tried System Update Readiness Tool but it didn't seem to work.

Any advice on how to successfully install IE11?

A:Not able to install IE11 Error code 9C59

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I have a Win 7 Ultimate x64 SP1 machine. AMD dual core processor 2.4GHz and 4GB ram.
I already had IE11 on my machine for a couple of years (via normal updates). But it always ran kind of slow and clunky. My idea was to uninstall it in order to reinstall it again. That is when I discovered I couldn't install it again. I kept on getting the dreaded error code 9C59.

About a month ago I fixed this same issue on another machine (my wife's). However, her machine never had IE11, it only had IE10. For her machine I had to uninstall all IE updates and revert back to IE8. I ran some sfc scans and the SURT. I was then able to do a manual offline update to IE11. It worked for her machine. Then I noticed her IE11 ran much smoother than my IE11.

So anyways, I uninstalled IE11 and it reverted back to IE10. I tried to reinstall it but it failed. I tried to manually install all of the prerequisite updates for Win 7 x64. It said I either already had the updates or they were not needed. The install still did not work. I then uninstalled IE10 and IE9. So now I am back to the original IE8. I again tried sfc scan and SURT several times, but IE11 still does not install.

I know that every machine is different, and the causes for error code 9C59 are different almost every time. I was able to fix it on my wife's machine, but I have tried everything for my machine and it still does not work. Can you please help me with this. I need IE11 for both work and school reasons, so it is important t... Read more

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Hi forums,

I'm having issues updating my Windows Pro x64 laptop to IE 11. Windows update give error code 9C59 and the offline installer also fails. Any help would be appreciated. Attached are my logs.

A:IE11 Install Failure. Error 9C59

See this thread. It has been asked many times on this forum.

Read other 9 answers

I've read through a ton of forums and blog posts on this error, but still cannot get it to install. Have tried Windows update, which results in the 9C59 error, as well as the offline installer, which fails and puts a useless troubleshooting shortcut on the desktop.

SFC completes fine, CheckSUR also completes without error.

My CBS folder is huge. Compressed it's 95MB. The CBS.log file is 140MB. This seems very large, probably not normal. Regardless, I've uploaded the zip to my Dropbox for now. Please let me know how I can shrink it to attach normally.


Thanks in advance!


A:Cannot install IE11. Error 9C59. Win7 Pro x64


Read other 9 answers

I am and have had the problems with updating IE9 to IE10 and now IE9 to IE11.
Upon failure to upgrade I get the error code 9c59.
Any thoughts?

W7x64 sp1

A:Error code 9c59 when updating from IE9 to IE11

Kayoo mate osme system specs would be really helpful but take a look at this answer from bassfisher Can not update to Internet Explorer 10 and 11, Error Code 9C59 in Windows Update - Sysnative Forums

For system specs System Info - See Your System Specs - please

Read other 9 answers

Been trying to update my IE from 10 to 11, but I haven't succeed.
I've already tried the Microsoft's stuff 'bout downloading the installer there, the required items... But it didn't work.
What should I do?

A:Error 9C59 when installing IE11 Win7 x64

Hi lollapasion, welcome to 7F!

The first thing you need to do is make sure you have all of the prerequisite Windows Updates: http://Prerequisite updates for Internet Explorer 11 | support.microsoft.com/kb/2847882

Use this tutorial: Windows Update - View Update History Details to get to and check, but, in step #2 instead of clicking on "View Update History" go to the bottom and click on "Installed Updates", then check the prerequisite"s against what you have installed. If any are missing install them and see if you can then install IE11.

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We've been trying to upgrade the browser on a Windows 7 - 32bit machine for some time now.

After running through and making sure that all of the updates were in line, we tried to run the IE 11 upgrade first through Windows Update and even through the standalone version from MS.

Both have failed to install. I've reviewed the posting instructions and We've run the sfc /scannow without any errors and also ran the SURT.

I'm placing the log link here to a dropbox since the file is quite large zipped up. The link will expire in 7 days.

Thank you for your help in advance!!


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The Problem:
The July 2016 Cumulative Security Update for IE11 (KB3170106) Update Fails to Install, giving Error code 80073712. All other updates installed successfully.

AFAIK no malware or other suspicious symptoms, besides a random CHKDSK on boot up a few days / week ago, where it had to repair a tonne of file indexes etc. Could be related, otherwise all seems fine.

Operating System:
Windows 7 Ultimate x64 SP1.

Fully updated besides KB3170106 (This update. Fails) and KBs 2952664, 3021917, 3068708 and 3080149, which I have hidden (Just telemetry crap I believe?).

What I've Tried:
? CHKDSK (Now comes back clean). - Log Attached.

? SFC /Scannow (Detects errors, unable to repair). Also tried this from Safe Mode, and the Repair Mode Command Prompt on my Windows Boot disk, same result. - Log Attached.

? System Update Readiness Tool - (Detects errors, unable to repair) - Log Attached.

? Downloading 2 of the updates that errored in SURT, placed them in Windows\CheckSur\packages directory, which fixed two of the error lines, but still many errors left, as well as errors with the .mum and .cat files of those are updates still present. (This one is strange as one of the updates is KB2952664 which I had hidden and NOT installed..). The log I have attached is from a re-run after this one.

? Downloading the KB3170106 update manually - Still errors. (Said successful once, but obv wasn't).

Resources Available:
? Full Admin access to the problem PC
? A separate Windows 7 Pr... Read more

A:KB3170106 (July 2016 IE11 Security Update) Fails with Error 80073712

I can confirm the problem on Windows 7 Professional x64. We currently have 2 machines on the network with the same error.
With all the common ways (prev post) i was not able to fix it.

Read other 9 answers

To whom it may concern.

I've been having trouble installing Internet Explorer 11 on the HP Pavilion Media Center a1612n desktop. It keeps giving me errors. The last error I had was the Error 9C59.

I am sending you some files to look at. I will try to install IE11 again and let everyone know. Please help me. Thank you.

A:Windows Update Error 9C59

As you are new and your first post. You have done well with the accompanying files. I haven't looked at your files, however, the 9C59 error is an often reported (and resolved) problem installing I.E.11. Suggest you do a forum search and look over the fixes, as you will probably find the fix for yours.

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My laptop refuses to update to IE 11. A manual update produces error 9C59 on Windows update: Internet Explorer 11 for Windows 7 for x64-based Systems.

SFC scan doesn't show any errors.
I have attached all CBS logs.
Please recommend what I should try next, thanks in advance!

Thanks in advance, Marko

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I've tried all the obvious stuff and nothing works. SFC reports no integrity issues with the OS.

I'm wondering if the original problem was trying to update using Windows Update first. I was able to install IE 10 on my HP laptop running Windows 7 Professional x64 by running the stand alone installer. I did have the updated video driver so I didn't run into the package update install problem even though it has a hybrid video system.


DeWitt Payne

A:IE 10 update failure Windows 7 error 9C59

This seems to me to be a prime error...

2013-03-29 16:02:45, Info CBS Exec: Resolving Package: Package_1_for_KB2722913~31bf3856ad364e35~amd64~~, Update: 2722913-1_neutral_LDR, PinDeployment: amd64_e1fc75669929c04a713c50a1abffa6a2_31bf3856ad364e35_9.4.8112.20554_none_567fab582b0bb90e
2013-03-29 16:02:45, Error CSI [email protected]/3/29:20:02:45.975 (F) d:\win7sp1_gdr\base\wcp\componentstore\csd_locking.cpp(324): Error STATUS_SXS_ASSEMBLY_MISSING originated in function CCSDirectTransaction::LockComponent expression: (null)
2013-03-29 16:02:46, Error CSI 00000094 (F) STATUS_SXS_ASSEMBLY_MISSING #329457# from CCSDirectTransaction::OperateEnding at index 0 of 1 operations, disposition 2[gle=0xd015000c]
2013-03-29 16:02:46, Error CSI 00000095 (F) HRESULT_FROM_WIN32(ERROR_SXS_ASSEMBLY_MISSING) #329342# from Windows::ServicingAPI::CCSITransaction::ICSITransaction_PinDeployment(Flags = 0, a = e1fc75669929c04a713c50a1abffa6a2, Version = 9.4.8112.20554, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral, cb = (null), s = (null), rid = [77]"Package_1_for_KB2722913~31bf3856ad364e35~amd64~~", rah = [1]"3", manpath = (null), catpath = (null), ed = 0, disp = 0)[gle=0x80073701]
2013-03-29 16:02:46, Info ... Read more

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Just recently, I've been receiving error codes 80070308 along with error 9C59 when attempting to perform Windows Update. I'm not entirely too sure when this problem began since last months updates installed successfully and I haven't been able to install any updates since then. Attached is the most recent CBS log.

I have already run the SURT twice.

Could you help me?

Attachment 329703

A:Windows Update Error 80070308 and 9C59

Your CBS log is showing lots of this type of error.

Line 147559: 2014-08-18 13:51:45, Error CSI 0000013e (F) STATUS_REQUEST_OUT_OF_SEQUENCE #1265671# from Windows::COM::CComponentStore::ApplyTransactionNow(...)[gle=0xd000042a]
I've seen this before - and fixed it - but now forgotten how I fixed it

Back later when caffeine starts working!

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I have been experiencing a 9C59 error when trying to update to IE10 on this PC. I have followed all of the troubleshooting advice available from Microsoft, ensuring all pre-requisites are installed etc.

I have attached three CBS.zip files here for evaluation (sorry had to split them to upload) and would greatly appreciate any help you can give on this issue.


A:Error 9C59 when using Windows Update to install IE10

The only significant error I can find in the CBS log is

2013-04-23 09:48:08, Info CBS Failed to find file: amd64_microsoft-windows-scripting-jscript_31bf3856ad364e35_8.0.7601.21969_none_fc18c9909e077b72\jscript.dll [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]
2013-04-23 09:48:08, Info CBS Failed to gather all required files. [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]
2013-04-23 09:48:08, Info CBS Failed to gather all missing files for package: Microsoft-Windows-InternetExplorer-Package-TopLevel~31bf3856ad364e35~amd64~~10.2.9200.16521 [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]
2013-04-23 09:48:08, Info CSI [email protected]/4/23:08:48:08.190 CSI Transaction @0x12ab130 destroyed
2013-04-23 09:48:08, Error CBS Failed to pre- stage package: Microsoft-Windows-InternetExplorer-Package-TopLevel~31bf3856ad364e35~amd64~~10.2.9200.16521 [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]
2013-04-23 09:48:08, Info CBS Perf: Stage chain complete.
Please run the following command, and post the results.

DIR C:\Windows\jscript.dll /S

What Anti-Virus are you using?

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I've been getting the 9C59 error for a while with the Windows automatic updater. I've attempted a manual update of IE 10, but had the same error. Not sure where to go from here.

I've attached the CBS file.



A:IE 10 Update Failed - Windows 7 - Error Code 9C59

CheckSUR found and fixed a large number of errors - but there are still a couple of errors remaining, which it may be able to fix if you run the tool a second time. Please post (just) the new CheckSUR.log file afterwards.

There are a couple of errors in the CBS.log which may relate to the errors outstanding in the CheckSUR - so we need to get those fixed first, and only then see if it's affected the SFC/CBS results.

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I have been trying to install updates on a new setup Lenovo Thinkcentre with Windows 7 Pro 64-bit. All updates were successful except for Internet Explorer 10 for Windows 7 for x64-based Systems. This update gives error 9C59. I have tried a number of fixes, some related to .net, as some of the error information pointed me in that direction. I have tried the Microsoft fix-it for update problems to no avail.

Again, the error code in Windows Update is 9C59.

I am attaching two CBS zipped files, as my original would not upload, and I was thinking it might have been too big, being over the 10Mb limit. The files are CBS-1.zip and CBS-2.zip. The second file (CBS-2.zip) has three of the .cab files in it, all the text files are in the first zip.

A:Update error code 9C59 when installing IE 10 for Windows 7 x64

CheckSUR seems to have found no problems - neither did SFC.
However, there are the following errors in the CBS.log file...

Line 69083: 2013-10-16 14:13:45, Error CBS Failed to shred identity: Microsoft-Windows-InternetExplorer-LanguagePack [HRESULT = 0x80070057 - E_INVALIDARG]
Line 143042: 2013-10-16 14:16:07, Error CSI [email protected]/10/16:20:16:07.314 (F) d:\win7sp1_gdr\base\wcp\componentstore\csd_winners.cpp(1302): Error 80092004 [Warning,Facility=FACILITY_NTSSPI,Code=8196 (0x2004)] originated in function CCSDirectTransaction::AddImplicationsToCatalogsAndVerifyComponentHashes expression: (null)
Line 143044: 2013-10-16 14:16:09, Error CSI 00000450 (F) 80092004 [Warning,Facility=FACILITY_NTSSPI,Code=8196 (0x2004)] #7392670# from CCSDirectTransaction::PrepareForCommit(...)[gle=0x90092004]
Line 143045: 2013-10-16 14:16:09, Error CSI 00000451 (F) 80092004 [Warning,Facility=FACILITY_NTSSPI,Code=8196 (0x2004)] #7392669# from CCSDirectTransaction::ExamineTransaction(...)[gle=0x90092004]
Line 143046: 2013-10-16 14:16:09, Error CSI 00000452 (F) 80092004 [Warning,Facility=FACILITY_NTSSPI,Code=8196 (0x2004)] #7392668# from CCSDirectTransaction_IRtlTransaction::ExamineTransaction(...)[gle=0x90092004]
Line 143047: 2013-10-16 14:16:09, Error CSI 00000453 (F) CRYPT_E_NOT_FOUND #7392420# from Windows::COM::CPendingTransaction::IStorePendingTransaction_Analyze(..... Read more

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Second machine that I am having issues getting to update. I keep running into error code 80070BC9 and 9C59. I know 9C59 is IE11 fail to install but anything I try won't let me get past it even the standalone installer and trying to remove IE9. I ran SURT and sfc there was no change. CBS log attached. Any help on this headache would be greatly appreciated!

A:Windows update error code 80070BC9 and 9C59

There are no problems in either SFC or CheckSUR - but the background CBS data shows that a number of updates are in a pending state, and access to the registry is apparently being blocked.
From the look of the Filters.log you have both Symantec and Bit9 security programs running - it may be that this combination is blocking the updates.
I know nothing about Bit9 beyond what a quick look at their home page tells me, but a combination of Symantec with almost anything else in the form of an AV is pretty much guaranteed to cause problems.

What versions of which security programs are currently installed? what others have been installed ?

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Have gotten this error for a while in windows update and have also been unsuccessful installing IE11 as a stand alone. My current IE version does not open anymore.

1. Ran SURT -- no errors
2. Ran SFC/scannow -- no errors
3. The error code in Windows update is 9C59

I have attached CBS log files in a zip file.

Thanks for your help. Pepper me with any question that may help resolve this...

The Booter

A:Windows update - Internet Explorer 11 error 9C59

We need ALL the requested logs, please!

Please follow the Windows Update Posting Instructions and post the requested data
If the file is too large (8MB compressed), remove the older CBSPersist cab files until the final file is below the limit - you can always post them separately after zipping them. (the forum doesn't allow the upload of bare CAB files, for a number of reasons)

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Have spent all afternoon trying to sort this and am close to giving up but thought I would post some logs in here in one last attempt. Have completed all important and optional Windows updates but the installation of IE10 fails everytime with error 9C59. Have tried manual download and same issues.
SFC scan has no issues.

CBS logs attached if anyone has any bright ideas. Please let me know if you require any more information.

A:Windows 7 HP x64 Update IE10 Error Code 9C59

There are no signs that you've run either SFC or CheckSUR....

Please follow the Windows Update Posting Instructions and post the requested data

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installation of IE10 on Win7 pro x64 always fails with error code 9C59. "Help on this error" shows error code: "WindowsUpdate_00009C59" "WindowsUpdate_dt000"

I have IE9 installed.

What I tried by now:
Installation of IE10 using Windows update.
Installation of IE10 using manual isntall.
Clean start (disabled all non-MS services and autoruns in msconfig, as described here: How to perform a clean boot to troubleshoot a problem in Windows 8, Windows 7, or Windows Vista).
Reset Windows Update components as described here: How do I reset Windows Update components?
Uninstalled all java versions.
Uninstalled all .NET versions using MS cleanup tool from .NET Framework Cleanup Tool User's Guide - Aaron Stebner&#39;s WebLog - Site Home - MSDN Blogs.
Countless reboots executing steps above
Uninstalled IE9, tried above staps again.

As nothing seems to help, I now follow instructions from Windows Update Posting Instructions to ask for your help.

Installed System Update Readiness Tool (SURT). Result: installed OK
Ran sfc /scannow as admin. Result: No integrity violations found.
Please find attached my log files.
I'd be glad to hear from you.

Errors in cbs.log after running SURT and SFC:

2013-10-11 16:24:07, Error CBS Failed to shred identity: Microsoft-Windows-InternetExplorer-LanguagePack [HRESULT = 0x80070057 - E_INVALIDARG]
Errors in CheckSUR.log

Checking Package Manifests and Catalogs
(f) ... Read more

A:Error 9C59 : Installation of IE10 fails on Win7 Pro x64

The CheckSUR log is normal for a Win7install of IE10.
The earlier CBS.log is effectively error-free.

The more important errors are in the install area -

2013-10-11 16:43:22, Info CSI 0000032f Couldn't find the hash of component: Microsoft-Windows-Scripting-JScript, Version = 10.2.9200.16721, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the catalog [l:192{96}]"\SystemRoot\WinSxS\Catalogs\092015e2654df78baf05f0ac9fc02a241c5960aef9567a339b1890645be93334.cat".
2013-10-11 16:43:22, Error CSI [email protected]/10/11:14:43:22.855 (F) d:\win7sp1_gdr\base\wcp\componentstore\csd_winners.cpp(1302): Error 80092004 [Warning,Facility=FACILITY_NTSSPI,Code=8196 (0x2004)] originated in function CCSDirectTransaction::AddImplicationsToCatalogsAndVerifyComponentHashes expression: (null)
2013-10-11 16:43:24, Error CSI 00000331 (F) 80092004 [Warning,Facility=FACILITY_NTSSPI,Code=8196 (0x2004)] #7230774# from CCSDirectTransaction::PrepareForCommit(...)[gle=0x90092004]
This is not a common failure-mode

I'll have to play and see if I can come up with some kind of test/solution for it - but it's a busy weekend for me (so if anyone else want to put their ideas in, feel free!) so it could be a while before I can get back to you.

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I have tried to update to IE10 however I keep getting error 9C59

I have tried uploading my CBS file however it is 38Mb and too large to attach can someone please help me

A:Error 9C59 : Installation of IE10 fails on Win7 Pro x64

Delete the older CBSPersist files, or upload the folder/zipfile to a fileshare site such as SkyDrive or DropBox.

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Hi Guys,

I am new to the forum so sorry if this thread is not as it should be.

I have spent a while researching the above issue and there has been a number of these issues brought up and I have seen that you guys are very experienced in this field so would like to pick your brains if I may.

I understand this issue is generally different every time it pops up, unfortunately I have looked through the CBS log and cannot see which of the many errors are the cause for the Internet Explorer 10 update 9C59 issue.

I have attached the logs suggested and would really appreciate any help with this.

Oh! I have tried using the stand alone IE 10 installer but this failed also.


A:Windows Update error 9C59 when updating Internet Explorer 10

Does anybody have any ideas?

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I brought my computer as a windows 7 computer and i upgraded all the way up to windows 8.1 before i got a virus. I had to order some dvds which worked but the updating process stopped at 99%. I let the updating process update for about 10 hours and it was still stuck.

So i took the dvd out and it got me to the startup services screen where it got stuck. So i changed a registry line and it worked! I got all my files back but now i can't upgrade from windows 7 to windows 10. Can i get some help?

A:Can't update windows 7 to windows 10. Error codes 9c57 code 9c59.

Hi and welcome to SevenForums,
You can try this method and simply clean install 10
Clean Install Windows 10 Directly without having to Upgrade First - Windows 10 Forums

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My computer will not not update I have tried all the error fix programs and still have problem.

Error codes 80070BC9 and 9C59. Thank you for any help you can give attached is my cbs file.

Thank you Mark

A:How fix windows update error codes 80070BC9 and 9C59 Windows 7

You have some serious problems in the CBS background...

2013-12-22 21:41:37, Info CSI 00000004 IAdvancedInstallerAwareStore_ResolvePendingTransactions (call 1) (flags = 00000004, progress = NULL, phase = 0, pdwDisposition = @0x183fbd0
2013-12-22 21:41:37, Info CSI 00000005 Creating NT transaction (seq 1), objectname [6]"(null)"
2013-12-22 21:41:37, Info CSI 00000006 Created NT transaction (seq 1) result 0x00000000, handle @0x1f4
2013-12-22 21:41:37, Error CSI 00000007 (F) STATUS_RM_NOT_ACTIVE #155# from Windows::Rtl::SystemImplementation::DirectRegistryProvider::SysOpenKey(flg = (AllowAccessDenied), key = {provider=NULL, handle=0}, da = (KEY_SET_VALUE|KEY_WOW64_64KEY), oa = @0x183eeb0->OBJECT_ATTRIBUTES {s:48; rd:NULL; on:[28]"\Registry\Machine\COMPONENTS"; a:(OBJ_CASE_INSENSITIVE)}, disp = Unmapped disposition: 25423440 (0x0183ee50))[gle=0xd0190005]
2013-12-22 21:41:37, Error CSI [email protected]/12/23:02:41:37.475 (F) d:\win7sp1_gdr\base\wcp\sil\merged\ntu\ntsystem.cpp(3676): Error STATUS_RM_NOT_ACTIVE originated in function Windows::Rtl::SystemImplementation::DirectRegistryProvider::SysOpenKey expression: (null)
I can't find any SFC results anywhere?- what error message did you get when you ran it?

The CheckSUR appears to have completed in a non-standard manner of some kind - the summary is missing.

This would all tend towa... Read more

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I have a machine that refuses to update to Internet Explorer 10. It appears others have had the same error code which was caused by file corruption on the drive.

When trying through WU i receive the 9C59 error.

Trying the standalone .exe from microsoft doesn't install either.

I've ran SURT to no avail.

Any help is appreciated.

A:Windows Update - IE10 - Windows 7 Pro SP1 x64 - 9C59 error

CheckSUR actually managed to find and fix one problem...

Checking Package Manifests and Catalogs
(f) CBS Catalog Missing 0x00000002 servicing\Packages\Package_for_KB2804579~31bf3856ad364e35~amd64~~
(fix) CBS Catalog Missing CBS File Replaced Package_for_KB2804579~31bf3856ad364e35~amd64~~ from Cabinet: C:\windows\CheckSur\v1.0\windows6.1-servicing-x64-7jul-13.cab.
(fix) CBS Paired File CBS File also Replaced Package_for_KB2804579~31bf3856ad364e35~amd64~~ from Cabinet: C:\windows\CheckSur\v1.0\windows6.1-servicing-x64-7jul-13.cab.
The SFC scan found one rather important error...

Line 40253: 2014-01-14 15:00:12, Info CSI 000006aa [SR] Repairing 1 components
Line 40254: 2014-01-14 15:00:12, Info CSI 000006ab [SR] Beginning Verify and Repair transaction
Line 40257: 2014-01-14 15:00:12, Info CSI 000006ad [SR] Cannot repair member file [l:22{11}]"autochk.exe" of Microsoft-Windows-Autochk, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
Line 40260: 2014-01-14 15:00:12, Info CSI 000006af [SR] Cannot repair member file [l:22{11}]"autochk.exe" of Microsoft-Windows-Autochk, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutra... Read more

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Hi, folks
for some time my windows 7 x64 professional is trying to update itself with IE 10 and 11 but everytime ends up with an error 9C59. I tried everything with Microsoft fixit, System update readiness tool & system repair with no success because the system tryed many times, persistently to install the updates and ended with disk checking for errors and no results at all. Also, last week I had a problem with the installation of my KAV 2014 (Kaspersky) which is by the way licenced - it said that there was a problem with licence, corrupt one and by advice of a friend I tried to reinstall the program but it ended with a message - you already have another installation on the computer. So, I tried to uninstall it first and to reinstall again but allthough I don't have the application now in program files it says me that I cannot install the program cause I allready have it installed. I don't understand. Please, help !
here is the CBS file from this computer !

A:Windows 7 trying to install IE 10 & 11 by Windows update, error 9C59

A common problem with AV. An AV is scattered throughout the computer. To remove try the removal tool
Service articles
Start by making a System Restore point just in case.

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we run IE9 in our company. In fact, if we try to update a client's IE9 to IE11, he can't reach any website anymore. This happens often after hibernation mode but in my case directly after the update. 
It loads infinitely long. If we restart the client, the problem is gone for a while.
I used WireShark to get a look into, with the following results. is our Domain Controller. is my client.
Best regards and thanks in advance,

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I am running Windows Embedded Standard 7.

It has all applicable updates that are obtainable through Windows Update. It also has all updates that are pre-requisites for IE11 that are listed here: https://support.microsoft.com/en-ca/kb/2847882

Despite all the applicable updates being installed from here, IE11_main.log shows me the following error caused the installation to quit:

00:21.279: INFO: Launched package installation: C:\Windows\SysNative\dism.exe /online /add-package /packagepath:C:\Windows\TEMP\IE15CA.tmp\KB2670838_amd64.CAB /quiet /norestart
00:35.350: INFO: Process exit code 0x800B0100 (-2146762496) [No signature was present in the subject. ]
00:35.350: ERROR: Error installing prerequisite file (C:\Windows\TEMP\IE15CA.tmp\KB2670838_amd64.CAB): 0x800b0100 (2148204800)

The update mentioned in the log KB267083

is NOT applicable to Windows Embedded Standard 7.

How can I install IE11 on WES7?

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I got handed a machine suffering from the dreaded 9C59 error when trying to install IE 10 via windows update. Looks like it may have been that way for a few months now. When I got it, no other updates were available except for IE10, even after a forced check.

Not quite a 7 machine though (2008 R2 SP1, but 7 x64 is basically the same family so I figured it was worth a shot asking here)

Dell Vostro 430
Nvidia GeForce310

2008R2SP1 (japanese)
McAfee Enterprise 8.7.0i
Currently IE9
SURT is clean
SFC says I'm okay...
Offline IE 10 installer fails
IE9 uninstall fails

IE install log shows it failing at the IE10-neutral.extracted.cab or IE10-neutral.downloaded.cab point saying it can't find the file specified.

If push comes to shove I think I should be able to remove McAfee, but there are similar machines that also have McAfee and they have IE10.

A:9C59 error for IE 10 update on x64

Good security combination,

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