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Blue Screen Shutdown, System 32 Startup Error Messages & Anti-virus Program Problems

Q: Blue Screen Shutdown, System 32 Startup Error Messages & Anti-virus Program Problems

This is my logfile. I have Windows XP. I would appreciate any suggestions as to how to fix the "System 32" error messages I get when I start my computer; I also often get the "blue screen" when shutting down my computer and I cannot uninstall HAURI ViRobot Desktop 5.5 due to a "system registry error". I have since installed Kaspersky Anti-Virus 6.0. I have previously installed and uninstalled Norton Anti-Virus, Trend-Micro, Windows One Care, and McAfee in the past, but I can't seem to get rid of all the leftover files even after uninstalling the programs. Any help would be greatly appreciated. Thanks.Logfile of Trend Micro HijackThis v2.0.2Scan saved at 11:39:18 AM, on 8/5/2007Platform: Windows XP SP2 (WinNT 5.01.2600)MSIE: Internet Explorer v7.00 (7.00.6000.16473)Boot mode: NormalRunning processes:C:\WINDOWS\System32\smss.exeC:\WINDOWS\system32\winlogon.exeC:\WINDOWS\system32\services.exeC:\WINDOWS\system32\lsass.exeC:\WINDOWS\system32\svchost.exeC:\Program Files\Windows Defender\MsMpEng.exeC:\WINDOWS\System32\svchost.exeC:\WINDOWS\Explorer.EXEC:\WINDOWS\system32\spoolsv.exeC:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exeC:\Program Files\Kaspersky Lab\Kaspersky Anti-Virus 6.0\avp.exeC:\Program Files\Hauri\ViRobot Desktop 5.5\hpcsvc.exeC:\Program Files\Hauri\Common\hsvcmod.exeC:\PROGRA~1\Iomega\System32\AppServices.exeC:\WINDOWS\system32\drivers\KodakCCS.exeC:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exeC:\Program Files\Iomega\AutoDisk\ADUserMon.exeC:\Program Files\Iomega\DriveIcons\ImgIcon.exeC:\WINDOWS\system32\rundll32.exeC:\Program Files\Java\jre1.6.0_01\bin\jusched.exeC:\Program Files\Hauri\ViRobot Desktop 5.5\PCFirewall\vrfwsvc.exeC:\Program Files\Adaptec\Easy CD Creator 5\DirectCD\DirectCD.exeC:\Program Files\Windows Defender\MSASCui.exeC:\Program Files\Microsoft IntelliPoint\point32.exeC:\Program Files\Microsoft IntelliType Pro\type32.exeC:\Program Files\Kaspersky Lab\Kaspersky Anti-Virus 6.0\avp.exeC:\WINDOWS\system32\tbctray.exeC:\WINDOWS\system32\ctfmon.exeC:\Program Files\Linksys Wireless-G PCI Network Adapter with SpeedBooster\WLService.exeC:\Program Files\Linksys Wireless-G PCI Network Adapter with SpeedBooster\WMP54GSv1_1.exeC:\Program Files\Iomega\AutoDisk\ADService.exeC:\Program Files\Internet Explorer\IEXPLORE.EXEC:\Program Files\iPod\bin\iPodService.exeC:\Program Files\iTunes\iTunesHelper.exeC:\Program Files\Kaspersky Lab\Kaspersky Anti-Virus 6.0\avp.exeC:\Documents and Settings\User\Desktop\HiJackThis-1.exeR1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157R1" target="_blank" class="wLink">http://go.microsoft.com/fwlink/?LinkId=69157R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://red.clientapps.yahoo.com/customize/.../search/ie.htmlR1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.localN4 - Mozilla: user_pref("browser.startup.homepage", "http://home.netscape.com/"); (C:\Documents and Settings\USER\Application Data\Mozilla\Profiles\default\2p8h6hj2.slt\prefs.js)N4 - Mozilla: user_pref("browser.search.defaultengine", "http://www.google.com/"); (C:\Documents and Settings\USER\Application Data\Mozilla\Profiles\default\2p8h6hj2.slt\prefs.js)O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dllO2 - BHO: (no name) - {3EBB6ECC-75A9-40F7-8A12-0845F0D4B98B} - (no file)O2 - BHO: NCO 2.0 IE BHO - {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - (no file)O2 - BHO: Symantec Intrusion Prevention - {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\PROGRA~1\COMMON~1\SYMANT~1\IDS\IPSBHO.dll (file missing)O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_01\bin\ssv.dllO3 - Toolbar: (no name) - {BA52B914-B692-46c4-B683-905236F6F655} - (no file)O3 - Toolbar: (no name) - {681A6C0B-A772-4F63-BBB9-5B434DE1F9B2} - (no file)O3 - Toolbar: (no name) - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - (no file)O4 - HKLM\..\Run: [ADUserMon] "C:\Program Files\Iomega\AutoDisk\ADUserMon.exe"O4 - HKLM\..\Run: [Iomega Drive Icons] "C:\Program Files\Iomega\DriveIcons\ImgIcon.exe"O4 - HKLM\..\Run: [BluetoothAuthenticationAgent] "rundll32.exe" bthprops.cpl,,BluetoothAuthenticationAgentO4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_01\bin\jusched.exe"O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottimeO4 - HKLM\..\Run: [AdaptecDirectCD] "C:\Program Files\Adaptec\Easy CD Creator 5\DirectCD\DirectCD.exe"O4 - HKLM\..\Run: [Windows Defender] "C:\Program Files\Windows Defender\MSASCui.exe" -hideO4 - HKLM\..\Run: [IntelliPoint] "C:\Program Files\Microsoft IntelliPoint\point32.exe"O4 - HKLM\..\Run: [type32] "C:\Program Files\Microsoft IntelliType Pro\type32.exe"O4 - HKLM\..\Run: [AVP] "C:\Program Files\Kaspersky Lab\Kaspersky Anti-Virus 6.0\avp.exe"O4 - HKLM\..\Run: [TraySantaCruz] C:\WINDOWS\system32\tbctray.exeO4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"O4 - HKLM\..\RunServices: [MOSearch] C:\PROGRA~1\COMMON~1\System\MOSearch\Bin\mosearch.exeO4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exeO4 - HKCU\..\Run: [BitTorrent] "C:\Program Files\BitTorrent\bittorrent.exe" --force_start_minimizedO4 - HKUS\S-1-5-19\..\Run: [ctfmon.exe] ctfmon.exe (User 'LOCAL SERVICE')O4 - HKUS\S-1-5-20\..\Run: [ctfmon.exe] ctfmon.exe (User 'NETWORK SERVICE')O4 - HKUS\S-1-5-18\..\Run: [ctfmon.exe] ctfmon.exe (User 'SYSTEM')O4 - HKUS\.DEFAULT\..\Run: [ctfmon.exe] ctfmon.exe (User 'Default user')O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXEO6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel presentO8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~1\OFFICE10\EXCEL.EXE/3000O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_01\bin\ssv.dllO9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_01\bin\ssv.dllO9 - Extra button: Web Anti-Virus statistics - {1F460357-8A94-4D71-9CA3-AA4ACF32ED8E} - C:\Program Files\Kaspersky Lab\Kaspersky Anti-Virus 6.0\scieplugin.dllO9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dllO9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exeO9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exeO9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exeO9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exeO15 - Trusted Zone: http://onecare.live.comO15 - Trusted Zone: *.lsac.org.O15 - Trusted Zone: http://editprofile.myspace.comO15 - Trusted Zone: http://home.myspace.comO15 - Trusted Zone: http://www.myspace.comO15 - Trusted Zone: http://www.windowsonecare.comO16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204O16 - DPF: {4A3CF76B-EC7A-405D-A67D-8DC6B52AB35B} (QDiagAOLCCUpdateObj Class) - http://aolcc.aol.com/computercheckup/qdiagcc.cabO16 - DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} - O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdat...b?1129743716218O16 - DPF: {BCC0FF27-31D9-4614-A68E-C18E1ADA4389} - http://download.av.aol.com/molbin/shared/m...,20/mcgdmgr.cabO16 - DPF: {D18F962A-3722-4B59-B08D-28BB9EB2281E} (PhotosCtrl Class) - http://photos.yahoo.com/ocx/us/yexplorer1_9us.cabO18 - Filter hijack: text/html - (no CLSID) - (no file)O23 - Service: Apple Mobile Device - Apple, Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exeO23 - Service: Kaspersky Anti-Virus 6.0 (AVP) - Kaspersky Lab - C:\Program Files\Kaspersky Lab\Kaspersky Anti-Virus 6.0\avp.exeO23 - Service: ViRobot for WinNT™ Folder Protect (HFACSVC) - hauri - C:\Program Files\Hauri\ViRobot Desktop 5.5\AccessControl\HFACSvc.exeO23 - Service: ViRobot Communication Service (hpcsvc) - HAURI - C:\Program Files\Hauri\ViRobot Desktop 5.5\hpcsvc.exeO23 - Service: Hauri Common Service (hsvcmod) - Unknown owner - C:\Program Files\Hauri\Common\hsvcmod.exeO23 - Service: Iomega App Services - Iomega Corporation - C:\PROGRA~1\Iomega\System32\AppServices.exeO23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exeO23 - Service: Kodak Camera Connection Software (KodakCCS) - Eastman Kodak Company - C:\WINDOWS\system32\drivers\KodakCCS.exeO23 - Service: Symantec Core LC - Unknown owner - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe (file missing)O23 - Service: Hauri Firewall (vrfwsvc) - Hauri inc. - C:\Program Files\Hauri\ViRobot Desktop 5.5\PCFirewall\vrfwsvc.exeO23 - Service: ViRobot Desktop Monitoring (vrmonsvc) - HAURI - C:\Program Files\Hauri\Common\Base\vrmonsvc.exeO23 - Service: ViRobot Repairing Service (vrrepair) - HAURI - C:\Program Files\Hauri\Common\Base\vrrepair.exeO23 - Service: WMP54GSSVC - GEMTEKS - C:\Program Files\Linksys Wireless-G PCI Network Adapter with SpeedBooster\WLService.exeO23 - Service: Iomega Active Disk (_IOMEGA_ACTIVE_DISK_SERVICE_) - Iomega Corporation - C:\Program Files\Iomega\AutoDisk\ADService.exeO24 - Desktop Component 0: (no name) - file:///C:/Documents%20and%20Settings/User/My%20Documents/My%20Pictures/Friends/488109396_l.jpg--End of file - 9734 bytes

Preferred Solution: Blue Screen Shutdown, System 32 Startup Error Messages & Anti-virus Program Problems

I recommend downloading and running DAP. It can help sort out any driver and firmware related issues on your system

It's worked out well for many of us in the past.

You can download it direct from this link http://downloaddap.org. (This link will open the download page of DAP so you can save a copy to your computer.)

A: Blue Screen Shutdown, System 32 Startup Error Messages & Anti-virus Program Problems

Hi Squeak81,

If you still need help please post a fresh HijackThis log and I'll be happy to look at it for you.

Thanks for your patience.

Read other 3 answers

Hey guys! A couple of things i would like to rectify

Firstly, within the last week my computer has began to produce random blue screens! i do recall experiencing this problems before however this was about 5 months ago and had not happened again until last week. I recently noted one of the blue screen messages which had a section that read

Technical information:

***STOP: 0x0000000C5 (0x00000004, 0x00000002, 0x00000001, 0x80550AE4)

I have also read in certain places that these sort of problems can be driver related however i haven't installed any major software lately.

Secondly, all windows updates that have been available to all elements of Microsoft Office Professional 2003 have been failing on my system for about 7 months. This include updates to the suite itself, Word, Outlook etc. All other updates to the operating system, IE7, WM11 have all been successful.

System Information is as follows:

HP Pavilion t760a
Pentium 4 3.20Ghz
160GB HD
XP Home Edition SP2
Office Professional 2003

If any more info is required please just provide clear instructions on how to attain it and i will post ASAP!

thnx 4 ur help!

A:Blue Screen Error Messages/Erratic System Shutdown

btw if any more stop errors occur i will document the 'Technical information' and post here.

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I am having major problems with my computer shutting down. I get a blue screen with many different messages. The lastest is 'WDM Driver Error 224, [asapiwzk.sys+4000 a7 F87E3000] I have also had 'memory management' and many others. Anyone understand this? I have uploaded this stuff to microsoft but no replies or help.

A:blue screen error messages at shutdown


Go to start, control panel, system, hardware, device manager, and look for any area that has a red or yellow driver error flag....update that driver. Especially look in the Audio area for 'WDM Driver Error 224 because that one can be a sound driver issue (as well as other area, I might add).

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Hi all,

Starting yesterday my computer would go through startup... while loading the desktop it would crash to blue screen with white text (unfortunately, I can't remember the exact error message). If restarted, it either goes to a blank black screen or back to blue, and I could only get the computer to operate in safe mode with networking. My antivirus software (avast free, malwarebytes)scanned and found no infections.

I have Windows 7, Samsung laptop.

Today, I was able to start the computer normally and am functioning with internet (still acting a little funny), but I am sure something is still not right. I also did a system restore last night, with the same problems (crashing, not starting up).

Any assistance would be highly appreciated!

Thanks in advance,


PS: I (goofily) started a similar topic in the "Windows 7" forum section without knowing this section was down here... Sorry! I tried to delete the topic/post but couldn't. Thanks.

A:Blue Screen with Error Messages, Blank Black Screen on startup

Hello,I will be helping you with your problems. Please be patient while I assist you.Some points for you to keep in mind while I am helping you to make things go easier and faster for both of us Please do NOT run, install or uninstall any programs, unless instructed to do so.
We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability. Please do not attach logs or use code boxes, just copy and paste the text.
Due to the high volume of logs we receive it helps to receive everything in the same format, and code boxes make the logs very difficult to read. Also, attachments require us to download and open the reports when it is easier to just read the reports in your post. Please read every post completely before doing anything.
Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process. Please provide feedback about your experience as we go.
A short statement describing how the computer is working helps us understand where to go next, for example: I am still getting redirected, the computer is running normally, etc. Please do not describe the computer as "the same", this requires the extra step of looking back at your previous post.NOTE: At the top of your post, click on the Watch Topic Butt... Read more

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Thanks very much in advance for your help!

Here is our problem: when trying to start Windows XP Home Edition, the following error message appears on a dreaded blue screen:
A problem has been detected and Windows has been shut down to prevent damage to your computer. If this is the first time you've seen this screen, restart your computer. If this screen appears again, follow these steps: Check for viruses on your computer. Remove any newly installed hard drives or hard drive controllers. Check your hard drive to make sure it is properly configured and terminated. Run CHKDSK/F to check for hard drive corruption, and then restart your computer. Technical information: ***STOP: 0x0000007B (0xF91CF528, 0xC0000034, 0x00000000)

1. I restarted the computer. The Windows screen did not appear. The blue screen/error message appeared.
2. I attempted to restart in Safe Mode. The Windows screen did not appear. The blue screen/error message appeared.
3. I attempted to disable automatic reboot on system failure. The Windows screen appeared briefly, then the blue screen/error message appeared.
4. I cannot check for viruses, as I cannot get past the blue screen/error message.
5. We have not installed any new hard drives or hard drive controllers.
6. I do not know how to check the hard drive to make sure it is properly configured.
7. I do not know how to run CHKDSK/F to check for hard drive corruption.
8. I attempted to start in Safe Mode with Command Prompt. The blue screen/error m... Read more

A:Blue Screen Error Message On Startup - Auto Shutdown

<<I do not know how to check the hard drive to make sure it is properly configured.>>If it's properly connected, reflected correctly in the BIOS, and partitioned/formatted...it's properly configured, IMO. Whether it has problems is a different story.System manufacturer and model (e.g., eMachines T1357)?Do you have recovery/restore CDs? Do you have a MS Genuine XP install CD?Louis

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I would like to discuss one issue I am facing from past few months:

My machine restarts itself and displays a blue screen which contains any of the message from below:
COM+ system has stopped working

Also, while working it doesn't restart but shows from following messages:
grep.3xe has stopped working
Superfetch has stopped working

I started getting these messages/issues since last 8-10 months only. Previously system was working fine for almost 3 years.

I am worried that if this is some hardware issue, driver issue, windows issue or this is due to some malware/Virus.

It would be great if you can suggest on these.

Many thanks in advance.


A:System restarts and shows Blue Screen with different error messages.

manishteotia said:


I would like to discuss one issue I am facing from past few months:

My machine restarts itself and displays a blue screen which contains any of the message from below:
COM+ system has stopped working

Also, while working it doesn't restart but shows from following messages:
grep.3xe has stopped working
Superfetch has stopped working

I started getting these messages/issues since last 8-10 months only. Previously system was working fine for almost 3 years.

I am worried that if this is some hardware issue, driver issue, windows issue or this is due to some malware/Virus.

It would be great if you can suggest on these.
Many thanks in advance.

ManishClick to expand...

Reboot the system and run a short circuit into the BIOS RAM.NEXT START SYSTEM IN SAFE MODE AND START AGAIN.GOOD LUCK !

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A few days ago when starting up my computer my computer prompted me to do a startup repair, which I did. When I restarted my computer I got some error messages once Windows started, such as:
"C:\Windows|Microsoft.Net\Framework\v4.0.30319\mscoreei.dll could not be loaded."
I got another error message when I opened Google Chrome, but was able to get it to work when I reloaded the page.

I tried a system restore to the last restore point (about 10 days ago).
Ever since then, when I start up Windows, I get a series of error messages for application errors and initialization errors for basically every program on my system, and I can't open most programs. Some of the errors:
"The application failed to initialize properly. (0x0000096). Click OK to terminate the application."
"iTunes Helper was not installed correctly. Please reinstall iTunes."

Any ideas what might have caused this problem, and how it can be fixed? Will I have to reinstall Windows Vista? I have tried to research this but haven't found any answers for this exact problem.
Thanks for any ideas you might have!

A:Error messages for every program at startup

It could be a failing hard drive so immediately back up all your data, (not forgetting bookmarks, emails etc), then test the drive with the drive maker's diagnostic software.
It's available in both Windows or DOS (bootable CD) versions, so if your Windows is already problematic you may have to use the DOS version. The links are here:
Hard Drive Diagnostics Tools and Utilities (Storage) - TACKtech Corp.

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EDIT: according to the Microsoft forums, this seems to be a known issue with the latest definitions. This topic can be closed.
I'm running a Windows 8 computer with Windows Defender as anti-virus. Today, I received some strange errors:
-  I could not open downloaded PowerPoint presentations, because ''the presentation could not be opened. Probably, an anti-virus program hinders the presentation from being opened.'' (translated error from Dutch)
- I received a message that the Windows Defender service was turned off. I could re-enable it, but later I got the same message again.
- I am no longer able to run a scan with Windows Defender. When the scan is almost finished I receive the error: ''the pc could not be scanned. The service of this program has been stopped. Error code: 0x800106ba'' (error translated from Dutch)
I have never used any anti-virus other than Windows Defender on my computer. I did a clean install, so there was no trial of an AV running.
I've scanned my pc with Malwarebytes Free and HitmanPro. No threats were found. 
Do you think I am infected by something?

A:Strange error messages from anti-virus

WD [aka MSE] is a terrible antivirus...........my solution would be to uninstall it and use a good app like Avast.

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SO i have been having problems with the pop ups, win 32 messing up, an automatic nt system shutdown (which i know how to stop (shutdown -a)) and a recurrring real anti virus problem. I have run multiple antivirus and spyware programs which seem to catch things for a little bit and then they happen again two days later. There are also some pop-ups from sagipsul.com that will not stopHere is my hijack this log:Logfile of Trend Micro HijackThis v2.0.2Scan saved at 10:46, on 2009-01-15Platform: Windows XP SP3 (WinNT 5.01.2600)MSIE: Internet Explorer v7.00 (7.00.6000.16762)Boot mode: NormalRunning processes:C:\WINDOWS\System32\smss.exeC:\WINDOWS\system32\winlogon.exeC:\WINDOWS\system32\services.exeC:\WINDOWS\system32\lsass.exeC:\WINDOWS\System32\svchost.exeC:\Program Files\Intel\Wireless\Bin\EvtEng.exeC:\Program Files\Intel\Wireless\Bin\S24EvMon.exeC:\Program Files\Intel\Wireless\Bin\WLKeeper.exeC:\WINDOWS\System32\WLTRYSVC.EXEC:\WINDOWS\System32\bcmwltry.exeC:\WINDOWS\system32\spoolsv.exeC:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exeC:\PROGRA~1\AVG\AVG8\avgwdsvc.exeC:\Program Files\Bonjour\mDNSResponder.exeC:\Program Files\Cisco Systems\VPN Client\cvpnd.exeC:�... Read more

A:Win32/nt system shutdown/ real anti virus / pop up problem

Please download Malwarebytes' Anti-Malware from HERE or HERENote: If you already have Malwarebytes' Anti-Malware, just run and update it.. Then do a "Perform Full Scan"Double Click mbam-setup.exe to install the application.Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.If an update is found, it will download and install the latest version.Once the program has loaded, select "Perform Full Scan", then click Scan.The scan may take some time to finish,so please be patient.When the scan is complete, click OK, then Show Results to view the results.Make sure that everything is checked, and click Remove Selected.When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.(See Extra Note)The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.Copy&Paste the entire report in your next reply.Extra Note:If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process,if asked to restart the computer,please do so immediately.NEXTPlease download RSIT by random/random and save it to your Desktop.Double click on RSIT.exe to run RSITBefore you click "Continue", make sure you change the List files/folders created or modified in the last 3 monthsClick Continue at the disclaimer screen.Once it has finished, two lo... Read more

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I'm having a set of problems that I can't find an answer for.
1. After choosing the "shutdown" command, the computer stays on the blue "the system is shutting down" screen forever--two days or more--until I hold down the power button for several seconds.
2. On startup, most of the system tray icons (dropbox, network connection, antivirus etc.) don't appear.
3. Task Manager shows a "system interrupt" process using about 99% of the CPU.

The problem can be solved temporarily by doing this:
Powershell as Admin --> "sfc /scannow"

After that, the system is fine at the next startup, but after 1 or 2 startups more the problems reappear until I run SFC again.
From reading other people's reports online it seems people sometimes solve this kind of thing through the Device Manager, but I don't know how to tell which--if any--device or driver is causing the problem.

I have a system restore USB, but am hoping not to do that because I don't want to go through reinstalling all my applications.

The machine is a Samsung NF210 netbook running Win 10, with all the latest updates. Samsung's website doesn't offer any drivers more recent than what's on my computer.

Any ideas?

Read other answers

I'm having a set of problems that I can't find an answer for.
1. After choosing the "shutdown" command, the computer stays on the blue "the system is shutting down" screen forever--two days or more--until I hold down the power button for several seconds.
2. On startup, most of the system tray icons (dropbox, network connection, antivirus etc.) don't appear.
3. Task Manager shows a "system interrupt" process using about 99% of the CPU.

The problem can be solved temporarily by doing this:
Powershell as Admin --> "sfc /scannow"

After that, the system is fine at the next startup, but after 1 or 2 startups more the problems reappear until I run SFC again.
From reading other people's reports online it seems people sometimes solve this kind of thing through the Device Manager, but I don't know how to tell which--if any--device or driver is causing the problem.

I have a system restore USB, but am hoping not to do that because I don't want to go through reinstalling all my applications.

The machine is a Samsung NF210 netbook running Win 10, with all the latest updates. Samsung's website doesn't offer any drivers more recent than what's on my computer.

Any ideas?

A:System Hangs on Shutdown + System Interrupt CPU Use + Startup Problems

mostly this kind of problems are being caused by virus/adware/malware etc.
It can also be an "update" or "update checker" process of an application.

You could check ,by monitoring processes, wich process is using the most CPU and/or RAM.

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I have a dell Dimension 4600, which has given me so many problems throughout the years. When we got it, the thing ran great. This was a few years ago... A year or two ago the thing got a NASTY Virus, and ever since then it hasn't worked because of hardware and software problems. I pretty much decided to give up at that point and the thing has been sitting around collecting dust.

My dad thought it was the memory, and so today I carted the computer up into my room, set it up and put in a new memory card. It didn't help, My computer goes in circles when trying to boot up, until the blue screen pops up.

It cannot boot from the hard drive, and I get the message

"press F1 to retry boot, F2 for setup utility"

F2 takes me to the utility, but as far as I know I don't want to change anything here at the moment.

if I press F1 it pops up the same message.

So I tried Booting from the CD and Reinstalling from the CD. Neither worked and both of these result in the Blue screen of death. For the install, the blue screen would come up at the third bullet point which I believe is "preparing installation."

***STOP: 0x0000000A (0xCDCDCDCD, 0x00000002, 0x00000001, 0x807d600f)

WhenI continue the current upgrade I get "IRQL_NOT_LESS_OR_EQUAL"
the Tech info is:
***STOP: 0x0000000A (0x0a130013, 0x00000002, 0x00000000, 0x807d5ff9)

I am getting a few other blue screens but I don't know what the say, But as far as I know, everything I ha... Read more

A:Blue screen error durring instal of XP. Virus problems in past.

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Ocasionally my computer will disconnect me from whatever I'm doing, flash a blue screen with white writing (very fast) saying something about the IRQL not being equal. How do I stop this? Especially annoying while playing online poker!

A:blue screen error messages

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My computer keeps saying the device drivers needed to go into stanby and hibernation are not working/need to be reinstalled.

Also, a blue screen saying to restart my comp because it had crashed, appeared.

Logfile of HijackThis v1.99.1
Scan saved at 9:22:04 AM, on 5/19/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.5346.0005)

Running processes:
C:\Program Files\Intel\Wireless\Bin\EvtEng.exe
C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe
C:\Program Files\Intel\Wireless\Bin\WLKeeper.exe
C:\Program Files\Intel\Wireless\Bin\ZcfgSvc.exe
C:\Program Files\Java\jre1.5.0_06\bin\jusched.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Trend Micro\Internet Security 12\pccguide.exe
C:\Program Files\MediaGateway\MediaGateway.exe
C:\Program Files\MUSICMATCH\Musicmatch Jukebox\mim.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe
C:\Program Files\Intel\Wireless\Bin\ifrmewrk.exe
C:\Program Files\Google\Google Desktop Search\Go... Read more

A:Blue screen and error messages

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I keep getting blue screen error messages, usually when playing The Sims 2. The message is below. Anyone know what it means?

stop: 0x0000008E(0xC0000005,0xBFA72797,0F67896980x00000000)

nv4_disp.dll - address BFA72797 base at BF9D3000,datestamp 00000000

I actually missed a bit at the beginning. On the second time it happened I got roughly the same message but noted what it said at the start. It was

'The problem seems to be caused by the following faulty file.

I've also had messages mentioning 'BAD POOLS' (??)

A:Blue screen error messages

Have a look here:Stop messagesYou can get the .dll file here:nv4_disp.dll

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My husbands laptop is a Compaq Presario CQ60 running Vista. Yesterday, when he started his computer, after signing in, it went straight to a blue screen with no error messages. Help!!!

A:Blue Screen no Error Messages

Hi ottertale1004 and Welcome to BC!
Is the bluescreen a permanent issue on normal startup or intermittent? Can you try running Safemode to check on the difference. To start safemode is by tapping F8 on early bootup or splashcreen and while in the Advance Mode, choose safemode. Are there any prior issues before this has started to happen?

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hey everyone!

For about a week now i have been getting blue screen shut down messages. Sometimes they may only occur once, whilst other time they may occur up to 3 more time after the initial error. Below is the data that is included the messages. Upon restarting my system, I onlt see the "system has recovered from serious error" dialogue box and upon sending an error report to microsoft IE& opens and takes me to the following link



A problem has been detected and windows has been shut down to prevent damage to your computer.


If this is the first time you?ve seen this stop error screen, restart your computer. If this screen appears again, follow these steps:

Check to make sure any new hardware or software is properly installed. If this is a new installation, ask your hardware or software manufacturer for any Windows updates you might need.

If problems continue, disable or remove any newly installed hardware or software. Disable BIOS memory options such as caching or shadowing. If you need to use safe mode to remove or disable components, restart your computer, press F8 to select advanced startup options, and then select safe mode.

***Stop: 0x0000000A (0xDEF9F8DO, 0x0000001c, 0x00000000, 0x804ESDF1)***

Beginning dump of physical memory
Physical memory dump complete
Contact your s... Read more

A:Blue Screen Error Messages

post your system specs including the power supply details
have installed any new drivers recently

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I am running McAfee VirusScan Enterprise and Webroot Spysweeper

Yesterday after coming back to my computer, I found a suspicious window with a fake norton message overlapping all my other windows. I CTRL+ALT+DLT the window, which started with 'm'

Now, I'm constantly getting error message that, "DrWatson Postmortem Debugger needs to close down" when I chose to send or not send the report, the same error message pops up again.

I ran Spysweeper which quarantined and deleted several trojans and malware. I also ran the anti-virus which deleted 2 such files.

Spysweeper tells me that "Mal/FakeAV-BX" is trying to access system files every few seconds.

Whenever I search for things in google, the links on the page redirect me to some random survey or bogus "buy our anti-virus" ads.

Unwanted icons were downloaded onto my destop, I deleted them only to find shortly after that I couldn't click anything on the desktop right after.

I also tried running DDS which gives me the message, "DDS needs to closed"

After the anti-spyware sweeps, things look normal for a bit but the syptoms come right back.

Please help, someone suggested I do a system recovery to a few days ago but I also read that that could also be infected.

A:Search results redirecting, error messages and blocking off Anti-virus sites, help!

Hi and welcome to TSF.

My name is Iain and I will be helping you clean your system.

You may wish to Subscribe to this thread (Thread Tools > Subscribe to this thread) so that you are notified when you receive a reply.

Please read these instructions carefully and then print out or copy this page to Notepad in order to assist you when carrying out the fix. You should not have any open browsers or live internet connections when you are following the procedures below.

Note that the fix may take several posts. Please continue to respond to my instructions until I confirm that your logs are clean. Remember that although your symptoms may vanish, this does NOT mean that your system is clean.

If there is anything you don't understand, please ask BEFORE proceeding with the fixes.

Please ensure that you follow the instructions in the order I have them listed.

Please do not install or uninstall any programmes, or run any other scanners or software, unless I specifically ask you to do so. Also please copy and paste logs into the thread, rather than add them as attachments.

We will begin with ComboFix.exe. Please visit this webpage for download links, and instructions for running the tool:


Please read all the information carefully!

You MUST disable your AntiVirus and AntiSpyware applications - please read this thread as a guide. They may otherwise interfere with our tools and inte... Read more

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Hello, I've been having constant blue screen problems for months now. Admittedly I did little to help remedy it because I barely had any use for my computer. Lately however I've found that it's actually starting to worry me.

My knowledge regarding computers is limited, however I'd much rather try to get help online before going as far as taking it to a PC Repair shop. Anyway, regarding the problem: I've looked up a few random things regarding the few errors I was able to make out before it crashed. Typically the most frequent message is "PAGE_FAULT_IN_NONPAGED_AREA" however I've also gotten one that says something like "IRQ_NOT_LESS_OR_EQUAL". To be honest I don't quite remember the exact wording of the latter.

At one point I tried finding the various STOP 0X codes however it seems to change each time. I tried going to administrative controls and checking out the information from my crash reports. Each one seems to have these files under "Files to describe this problem":


The Mini.DMP number varies but it seems that each shut down report I checked had only these files listed as the problems. Granted I haven't checked all of them yet (their are a lot, it can happen up to five or six times before I even access my desktop on a bad day) but that seems to be the one thing all the crash reports share.

I'll do whatever is necessary to try and ... Read more

A:Need help resolving blue screen, various error messages

fyi... In the future, this type of post should be in the BSOD Help forum (so it gets the proper attention)

I'll see if one of the mods can move it for you this time.

Welcome to TechSpot

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Hi guys, so I've recently completed my first new build, was very excited about, especially because hardware wise it is a big step up from the pc I've been working on for the past few years. Seeing as it is a new build it didn't have an original OS, I installed Windows 10. A few hours into properly using it for the first time I get the Kernel_security_check_failure blue screen error. After restarting I update all my drivers, everything works for roughly an hour, then I get the driver_irql_not_less_or_equal error. I wasn't entirely sure on how to try to fix that one and last but not least I got the system_service_exception error not too long after that. It's strange because I can boot up the PC just fine and always use it for at least half an hour before the blue screen restarts it. Thanks for the help beforehand.

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Dell Dimension V400c, need another work bench computer for business, this dell works fine so I tried to put another hard drive with all my work information in this computer and it keeps telling me, Blue screen check disk for viruses and run checkdisk /f then it tells me INACCESSIBLE_BOOT_DEVICE. the hard drive is a Maxtor 80 gig it works fine in a Gateway AMD processor machine? What do I need to do to get the hard drive to work?

A:ERROR MESSAGES, Blue screen Inaccessible_boot_device

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Where to start--I have a Toshiba laptop running Windows Vista. A few days ago, Symantec Antivirus popped up with a window saying a program was asking permission to run and it gave me the Allow and Don't Allow options. I didn't recognize the program so I clicked "Don't Allow", but as soon as the window shut down it would reopen again immediately. I kept clicking "Don't Allow" and after doing this multiple times it stopped for a bit. However, several minutes later it popped up again when I wasn't expecting it, and unfortunately I was already mid-click right over the "Allow" button and gave this strange program access. I don't recall what it said the program was, but ever since then the computer is suffering MAJOR problems. Symantec basically shut down after several scans of not detecting anything. System Restore on three occasions with different dates selected as far as several months back did not solve the problem. Now, the computer goes to the dreaded blue screen less than five minutes after being booted up.

I now have the computer rebooted in safe mode. I ran Malwarebytes earlier and it detected a "Trojan Dropper". I deleted it, but apparently that didn't help because I restarted the computer out of safe mode and got the blue screen again. The Malwarebytes log had this information about the deleted Trojan Dropper if it helps any: C:\Windows\Temp\tmp0000000147c6a1e44c2ed037.

I had ... Read more

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I have received the following two error messages from the blue screen of death:

1) BCCode : 100000d1 BCP1 : 00000000 BCP2 : 000000FF BCP3 : 00000001
BCP4 : B9746CEC OSVer : 5_1_2600 SP : 2_0 Product : 768_1


Problem caused by computer hardware
This problem was caused by an unrecoverable hardware error that caused the operating system to stop functioning.

If you have received this error more than once, it could indicate a serious problem with your computer. We recommend that you do the following:
1. Back up your files to avoid data loss in case of a complete hardware failure.
2. Contact the original manufacturer of your computer to determine the specific component which is failing.

Additional technical information

Although we know the problem is caused by a hardware component, the error report does not contain enough information to tell us the specific component. It is likely that the problem is being caused by one of the following computer components:
• Random Access Memory (RAM)
• System board
• Central Processing Unit (CPU)
• Power supply

2) BCCode : 1a BCP1 : 00041284 BCP2 : 7C81D001 BCP3 : 00000273
BCP4 : C0503000 OSVer : 5_1_2600 SP : 2_0 Product : 768_1


Corr... Read more

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I have a Dell Precision 380 running XP Pro. In the past couple of weeks from time to time I have been getting the Blue Screen of Death. The error is OX-50. This seems to happen more when my daughter is playing games. I looked around online and found what may be the solution, the video card and or the memory. My video card is ATI firegl V 3100, I updated the drivers and the BIOS. I have 2-512 mb of memory and four slots. Earlier this year I bought 2 extra 512 memory sticks. So I replaced my old memory with the new ones and everything works fine. When I put all 4 memory sticks so I can get 2 GB I get an error message X300 Pro 128mb Bios P/N 113-A33405-100. How do I get the computer to see all the memory? Can memory cause the Blue Screen of Death? Here?s one other thing it seems it?s taking longer to load all the desktop icons.

A:Blue Screen of Death and other error messages

Download BlueScreenView:
unzip downloaded file and double click on BlueScreenView.exe to run the program.
when scanning is done, go to EDIT - Select All
Go to FILE - SAVE Selected Items, and save the report as BSOD.txt
Open BSOD.txt in Notepad, copy all of the content, and paste it into your next reply

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Hello. Yesterday, my brother was using the PC, downloading a large file with a program called Internet Download Manager, and at the same time he put in an already-burned VCD disk. He said a little window with a red X came up and sian something about Access Denied, he took it out tried again and thsame, then a Blue Screen appeared, which I didn't get a chance to see. It seems to be mostly all right, but it thinks several random old programs are newly installed, the Firefox history is all weird, it doesn't list things in order, and Firefox itself keeps giving me that screen with a picture of a crossing guard saying that sites like Google don't have valid secure connections or something and that "someone may be impersonating this site".

I don't know why that happened with the disk, all I can think of is that: 1. That Internet Download Manager was something he had just installed yesterday (though it seemed to be downloading all right for some minutes before this happened) and 2. We have slow dial-up and sometimes my PC in general just gets clunky while stuff is downloading.


UPDATE: the Firefox history seems to be working normally (though it still thinks certain pages are dated from 2004) , and the random old programs are no longer listed as new.

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So i just sent my laptop in to fix a problem that they told me was a connection problem between the motherboard and video card. works fine now except when i run a full scan with norton or mcafee i get a blue screen restart during the scan.

error message is
BCCode : 24 BCP1 : 001902FE BCP2 : AE21F608 BCP3 : AE21F304
BCP4 : BA615FA0 OSVer : 5_1_2600 SP : 2_0 Product : 256_1

it's happened a few times in the past day but one website told me to delete the minidump folder so attached is the only one i have left. please help.

A:Anti-virus gives me blue screen


Download and run CCleaner then Defrag.

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I have a Samsung tablet that has an android 4.2.2 operating system. Can anyone recomend a free anti-virus program for it. I am not clear if you can use the same programs as windows uses.

A:free anti-virus program for Android system

Hi!Personally, I use:https://www.malwarebytes.org/mobile/http://www.eset.com/int/home/products/mobile-security-android/?source=smallbanner-2&campaign=ems-at

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I started getting some evidence of malware on my computer yesterday, in particular the antivirus 2009 thing which keeps trying to get you to download a false antivirus program, and some sort of browser hijacking. I immediately ran all the anti spyware type programs I had including adaware, spybot s&d, malware bytes and ccleaner. This seemed to work, but today upon logging into my computer in normal mode I recieved a blue screen and error message reading:


STOP 0x000000D1, and a few more of these codes, I can type it all if that will be any help.

I can only presume that some sort of virus or spyware is causing this problem, since I had no such problems since this outbreak, and running antivirus programs in safemode including AVG has produced some results, but not yet got rid of this problem. I have also tried updating all drivers, and checking my memory by booting with memcheck (it showed no problems).

Any idea how I could fix this? Would really appreciate some help. heres my hijack this log:

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 00:04:04, on 29/04/2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP3 (6.00.2900.5512)
Boot mode: Safe mode with network support

Running processes:
F:\WINDOWS\system32... Read more

A:Help needed, unknown virus/spyware problems, possibly causing blue screen error

Uninstall these programs first1. Spybot S&D2. Lavasoft Ad-AwarePlease make sure you disable ALL of your Antivirus/Antispyware/Firewall before running ComboFix.. Please visit HERE if you don't know how.. Please re-enable them back after performing all steps given..Please download ComboFix by sUBs from one of the locations below, and save it to your Desktop.Link 1Link 2Link 3Double click combofix.exe and follow the prompts. Please, never rename Combofix unless instructed.If ComboFix asked you to install Recovery Console, please do so.. It will be your best interest..When finished, it shall produce a log for you. Post that log and a fresh HijackThis log in your next reply..Note: DON'T do anything with your computer while ComboFix is running.. Let ComboFix finishes its job..

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Hello. I am having massive problems with my computer as of today. For starters, it is a sony VAIO operating XP. I have had McAfee Enterprise 7.0 installed for at least 3 years and it has worked ok. I have since changed jobs and wanted to switch from McAfee which I received free as an employee at my last job to Sophos which is supplied at my new employer. Everything was working fine until today when I decided to uninstall Mcafee. Once I restarted my computer, it did not even want to run. I had to try several times to get it to load anything, and when it finally did I successfully loaded the sophos software onto it. Since then it freezes up, and even now it takes around 10 minutes to get to the start screen and only works for about 5 minutes before shutting down without warning. It is extremely erratic. I tried to do a system restore to the point I was at yesterday to see if that would help, but I cannot remain on the computer long enough for it to even successfully work. Now when the computer finally logs on my background picture comes up and only a box that says "Windows Installer" with the only option to cancel. Please help for it is driving me crazy!

Thank you!

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I keep getting a prompt to remove "winlogon.exe" but I'm afraid to remove because it is part of the XP PRO System Folder. Anybody have some helpful info about this? I would really appreciate some help with this! Thanks in advance.

A:Solved: Anti-virus Program Problems

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A couple of days ago my computer started acting up, I would get blue screens with error messages like 'Fatal exception OE has occurred at 0028:00000009. The current application will be terminated'. Or sometimes the system freezes and I have to restart.
I have checked and installed microsoft updates, and have used Spybot search and destroy which says I have no infections. However both Panda online antivirus and bitdefender. In both cases they find some kind of infection but I cannot get details as my internet connection freezes and I have to restart. I have tried running them several times to no avail.
I had had problems a few months earlier and this board was terrific hence I am back for more help. I am posting an HJT log. Thanks in advance!

Logfile of HijackThis v1.99.1
Scan saved at 4:26:54 PM, on 1/26/06
Platform: Windows 98 SE (Win9x 4.10.2222A)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\PROGRAM F... Read more

A:blue screens, error messages, frozen system, somethings up

Welcome back to TSF.

Lets try an online virus scan from Kapersky.

Perform an online scan with Internet Explorer with

Kaspersky WebScanner

Next Click on Launch Kaspersky Anti-Virus Web Scanner

You will be prompted to install an ActiveX component from Kaspersky, Click Yes.The program will launch and then begin downloading the latest definition files:
Once the files have been downloaded click on NEXT
Now click on Scan Settings
In the scan settings make that the following are selected:Scan using the following Anti-Virus database:
Scan Options:
Scan Archives
Scan Mail Bases

Click OK
Now under select a target to scan:Select My Computer

This will program will start and scan your system.
The scan will take a while so be patient and let it run.
Once the scan is complete it will display if your system has been infected.Now click on the Save as Text button:

Save the file to your desktop.
Copy and paste that information in your next post.
Take note the names and locations of any file it detects but fails to clean.

* Turn off the real time scanner of any existing antivirus program while performing the online scan

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Hi,I bought the laptop hp spectre x360 last august, and I started to have problems about 1 month ago. Frenquently while I am using it, an error message appears on a blue / orange screen and the system restart (closing all applications and workings). It may happen up to 3 times in an hour and I have noticed that happen above all during internet navigation.The error code displayed is not always the same. Some of those that I can report are: - DRIVER IRQL NOT LESS OR EQUAL-PAGE FAULT IN NONPAGED AREA- IRQL NOT LESS OR EQUAL- BAD POOL HEADERThe system is updated and I didn t do anything that may have caused this problem. Please help me, I don t know how deal with it!

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Built a new machine, Wish list details

trying to install windows vista fresh got me a blue screen. so i thought maybe if i installed a Windows xp and installed some drivers it would work but there a error message that it cant run i should use the windows install media. and restarting the comp with the dvd still gets me a blue screen.

Is this a common thing? any help would be much appreciated.

A:Blue screen and error messages trying to install vista 64 bit

Hey Maltriz,
Welcome to Vista X64 forums.

1 ASUS Striker Extreme NVIDIA nForce 680i SLI
1 EVGA GeForce 8800GTX 768MB
1 Thermaltake W0131RU ATX12V / EPS12V 850W Power Supply
1 Intel Core 2 Quad Q6600
2 G.SKILL 2GB (2 x 1GB) 240-Pin DDR2 SDRAM DDR2 800 (PC2 6400) Dual
Channel Kit
1 CORSAIR Flash Voyager 2GB Flash Drive (USB2.0 Portable) 256bit AES
2 SAMSUNG SpinPoint T Series HD501LJ 500GB 7200 RPM SATA 3.0Gb/s Hard
Drive -
2 SAMSUNG 20X DVD?R DVD Burner with LightScribe Black SATA Model
SH-S203N -
1 Creative Sound Blaster SB0570 Audigy SE 7.1 Channels PCI Interface Sound
Card -
1 Microsoft Windows Vista 64-Bit Home Premium for System Builders Single Pack

Your are trying to install with all 4 sticks of RAM ?
Install only with 2 ,i thinm it should run fine then.
Once Vista is installed , apply the Patch available (from microsoft for 4GB Systems) and then put the other two sticks in.
This should work unless there are some other issues.

Let us know.

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Every few days I get a blue screen if death error message and have to reboot my computer. The error messages are rarely the same. Today's message was Page_fault-in_nonpaged_area (igdkmd 32.sys), however, as I said, I receive many other messages. I have googled the various messages and the usual advice is to disconnect my various bits of hardware (printer, scanner, external hard drive, router and Inport {for recording from a turntable). I am supposed to see whether the BSOD appears after each piece of hardware is removed. This isn't practical as the errors aren't occurring consistently or every day so I wouldn't easily be able to tell which hardware is causing the problem.

Does anyone have any helpful advice?


Read more

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Hello, We are experiencing multiple BSODs on our new Lenovo m900z All-In-One PCs.  The bug check string is "RDR_FILE_SYSTEM" with bug check code of 0x00000027.  According to BlueScreenView, the files that caused it are mup.sys+967b, ntoskrnl.exe+9bcb4, and rdbss.sys+11ec2.  We have tried backing up to a restore point, updating our drivers, and running onboard diagnostics.   I also updated the audio driver and ran the driver verifier, which eventually gave this blue screen: https://1drv.ms/u/s!AgklKEiGo3kga7nmlmLNHISLFZo.  Using BlueScreenView, I found that it was citing the Intel USB 3.0 extensible host controller driver as the cause of the BSOD.  I uninstalled that driver and reinstalled directly from Lenovo's website.  However, we are still getting BSODs. I also ran a full diagnostics scan, but no hardware failures were found. Any help is greatly appreciated.  Thank you!Original minidump file:  https://www.mediafire.com/?8si7fu04ri15j76System Information:  http://www.mediafire.com/file/7vy2t85jbzuurgl/SystemInfo409.txtDriver View: http://www.mediafire.com/file/d7t3haw390j5k9e/RTA409DriverView.txt   

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My OS is XP2002 home, which run on a Dell Dimension 5100 C. When I boot up, I get a blue screen message, "the type of file system is NTFS. The volume is dirty. CHKDSK is verifying files." This takes hours, of course. The end result is another blue screen error message, "c000021a unknown hard error." So I switched to Safe Mode when I started booting up. Same result, after running CHKDSK. Now I'm doing it in Safe Mode with a network prompt, but I have a feeling the same will happen. I also tried System Restore, but that didn't work either.

I have quite a few files and programs I don't want to lose. If I have to purchase a new hard drive:

If I get a new hard drive, can I transfer the files/programs currently on my PC to it?

If so, where would I purchase a hard drive and get it installed? I'm not going to do it myself; I'm not good at that kind of thing.

How much would this cost? And how would I transfer the files/programs?


If I have to buy a new hard

A:Receiving blue screen error messages, xp won't load

Hey mate,

Im not really sure. May be a cluster error or something like that.
I believe you can get another HDD install XP in it, then plug your old hard drive and you will be able to copy the stuff in it. The best thing is to skip the scan I guess. I know that this isnt good, but it looks to me as if you dont have any other option.
Thats what I would do.
As for the place of installing and cost Im not really sure coz Im not in the US.

good luck

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I've been having trouble with searches, popups, blue screen, slow computer, etc. I know I got something creepy crawly in the computer but thought I was rid of it. Lost for options at the moment. HJT log: Logfile of Trend Micro HijackThis v2.0.2Scan saved at 8:59:21 AM, on 11/21/2009Platform: Windows XP SP2 (WinNT 5.01.2600)MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)Boot mode: NormalRunning processes:C:\WINDOWS\System32\smss.exeC:\WINDOWS\system32\winlogon.exeC:\WINDOWS\system32\services.exeC:\WINDOWS\system32\lsass.exeC:\WINDOWS\system32\Ati2evxx.exeC:\WINDOWS\system32\svchost.exeC:\WINDOWS\System32\svchost.exeC:\WINDOWS\system32\svchost.exeC:\WINDOWS\system32\spoolsv.exeC:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exeC:\Program Files\Bonjour\mDNSResponder.exeC:\Program Files\TOSHIBA\ConfigFree\CFSvcs.exeC:\WINDOWS\system32\DVDRAMSV.exec:\program files\mcafee.com\agent\mcdetect.exeC:\Program Files\Google\Update\\GoogleCrashHandler.exec:\PROGRA~1\mcafee.com\agent\mctskshd.exeC:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXEC:\WINDOWS\system32\Ati2evxx.exeC:\WINDOWS\system32 ... Read more

A:blue screen, error messages, google hijacked

Hello! My name is Sam and I will be helping you. In order to see what's going on with your computer I will ask for you to post various logs from the tools that we will use to resolve your issue. Please also share with me any information about how your computer is reacting and behaving each step of the way as we work through this process.Please download Malwarebytes Anti-Malware and save it to your desktop.alternate download link 1alternate download link 2Make sure you are connected to the Internet.Double-click on Download_mbam-setup.exe to install the application.When the installation begins, follow the prompts and do not make any changes to default settings.When installation has finished, make sure you leave both of these checked:Update Malwarebytes' Anti-MalwareLaunch Malwarebytes' Anti-MalwareThen click Finish.MBAM will automatically start and you will be asked to update the program before performing a scan. If an update is found, the program will automatically update itself. Press the OK button to close that box and continue. If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.On the Scanner tab:Make sure the "Perform Quick Scan" option is selected.Then click on the Scan button.If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.The scan will begin and "Scan in progress" will show at the top. It may ta... Read more

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Hoping someone has some ideas. I have a Toshiba Satellite 2410-s185 running XP
When I turn the computer on I get the win XP and then these two error message.........
1. winlogon.exe
not a valid windows Image
(only option is to click okay)

2. isass.exe
Not a valid windows image

.......then I get a BLUE screen and nothing else. Trying f8 brought me to the same blue screen Anyone have any ideas or should I just reinstall XP, which of course we all hate doing and losing everything.. lanievig

A:Toshiba won't boot error messages, blue screen

Hard drive error, or an infestation that has damaged the first four to eight sectors of your hard drive.
Toshiba does not have software for testing the hard drive fitness if it is Toshiba drive, but other drive manufacturers to have drive fitness tests for their own drives.
Since the drive will still turn, you can rescue your data using a mobile drive adapter from Geeks.com or Cyberguys.com, then put the drive into a desktop machine as a slave, then drag and drop to the good drive, then burn to a CD for reinstall.
Then run windows in a Full install mode to see if the drive can be reformatted and Windows reinstalled.
If not, you will need to buy a new hard drive. www.zipzoomfly.com, www.directron.com, and www.tigerdirect.com have very nice prices on mobile 2.5 inch hard drives nowadays.

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My computer screen turned blue with error messages written all over the screen. The message was that the computer will be shut down. Uninstall any new hardware/software installed etc.
I noted down the following message that appeared at the beginning:

Its a windows 7 Vaio laptop and I installed a new software program a week ago. Everything was fine until now. The blue screen appeared twice and I have to shut down manually. I will be attaching a snap shot taken via cell phone.

Any help is greatly appreciated.

Thank you,

A:Screen turned blue with error messages written all over!!

Hi. . .

You have just experienced the infamous Blue Screen of Death!

Please run - Blue Screen of Death (BSOD) Posting Instructions - Windows 10, 8.1, 8, 7 & Vista

Regards. . .



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I’m trying to fix my Dell Inspiron 14 as I have some issues for a while with my laptop. The taskbar keeps freezing and I also get some blue screen errors and it keeps shutting down and then restarting. I ran Malwarebytes, Avast, Windows Security Essentials and also Eset Online Scanner but I couldn’t find any viruses or other malwares on my laptop.
Here’s underneath copy of some of the Blue Screen error messages each time my system crashed and restarted :
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.
Locale ID: 1033

Additional information about the problem:
BCCode: 7f
BCP1: 0000000000000008
BCP2: 0000000080050031
BCP3: 00000000000406F8
BCP4: FFFFF88000C0EC39 Hi,

OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.
Locale ID: 1033

Additional information about the problem:
BCCode: 7f
BCP1: 0000000000000008
BCP2: 0000000080050031
BCP3: 00000000000406F8
BCP4: FFFFF8800490808D
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:

problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.
Locale ID: 1033P

Additional information a... Read more

A:Freezing taskbar and Blue Screen error messages

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I have just about had enough of my laptops small screen and I want my desktop with it's 23" monitor back in action to ease the strain on the eyes. Everytime I turn on my desktop I get the blue screen saying a problem has been detected. It then lists these codes. 0x0000008e (0xc0000005, 0x80551ae2, 0xb50ef4c0, 0x00000000). Can anyone help me figure out how to get my pc in working order again. I have started in safe made before without any luck at fixing anything. I haven't tried it in months but I'm pretty sure I can't access the internet in it's current screwed up state. Is there a way I can fix it myself or will I have to take the unit in to be repaired. I have a lot of music and pictures that I really would like to be able to get back to using. Again I'm using my laptop now to access the internet so I don't know how I will be able to access it on the pc in question. I was told I should upgrade my memory but I put it off thinking I would just buy a new pc but that's not an option anytime in these hard times. Oh and hello all, this being my first post and all.

A:Desktop has been down for about 6 months now with blue screen and error messages

Can you please attach minidumps for analysis with your next post? You can find these in C:\windows\minidump.

Also provide us with complete system specs (including PSU type/model etc). Regards

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Im am having some problems with my laptop. Its a Hp ProBook 4540s Well i keep on getting the blue screen of death, but the thing is my laptop boots up and i can use it and then a couple hours later it then does the BSOD then it boots up again and then i go to safe mode and it tells me there was a problem that it will try to resolve. The first time i got it was when i was using Microsoft PowerPoint 2013 and i was about to close it and the it happened.
Also my other problem is that my computer is saying that i need an antivirus but i have EST NOD32 AntiVirus 7.
I am in need of assistance,

A:Blue screen of Death/anti virus,

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Please help me!My computer has been having issues for the past couple of weeks. I really don?t know what the cause of it is, but we had relatives visiting who were using it a few weeks ago. I initially posted in the XP Home and Premium forum, but it was moved to the Security: What do I do? forum. I have run Dr.Web, MalwareBytes Anti-Malware, and RootRepeal. Unfortunately, these problems still persist. First of all, this is my system:Windows XP SP3Intel Pentium 4 HT 2.8 GHz1 GB RAMIntegrated graphicsThe problem(s):1. Every time I turn off the computer, I receive a Blue Screen of Death that lists BAD_POOL_HEADER and the following:?Stop: 0x00000019 (0x00000020, 0xE1FEA500, 0xE1FEA5B8, 0x0C170605).?After the screen goes blue, I simply turn it off by pressing the power button. It will restart normally and this blue screen of death only appears when SHUTTING DOWN or attempting to RESTART (although it has happened a few other times during regular use). 2. When trying to update my McAfee VirusScan Enterprise 8.0.0., I receive the following message: VirusScan AutoUpdate Properties AutoUpdate: Failed to initialize Common Updater subsystem. Make sure the McAfee Framework Service is running. McAfee Common Framework returned error 80080005 @ 2. I eventually learned how to manually update the dat files, but the auto update still receives the message above. 3. Internet Explorer just doesn?t work. It will begin to load, but a screen appears that says about:SecurityRisk... Read more

A:Help! Blue Screen of Death (during shutdown) and other problems...

Anyone? Please help me!===========Hello While we understand your frustration at having to wait, please note that Bleeping Computer deals with several hundred requests for assistance such as yours on a daily basis. As a result, our backlog is quite large as are other comparable sites that help others with malware issues. Although our HJT Team members work on hundreds of requests each day, they are all volunteers who work logs when they can and are able to do so. No one is paid by Bleeping Computer for their assistance to our members.Further, our malware removal staff is comprised of team members with various levels of skill and expertise to deal with thousands of malware variants, some more complex than others. Although we try to take DDS/HJT logs in order (starting with the oldest), it is often the skill level of the particular helper and sometimes the operating system that dictates which logs get selected first. Some infections are more complicated than others and require a higher skill level to remove. Without that skill level attempted removal could result in disastrous results. In other instances, the helper may not be familiar with the operating system that you are using, since they use another. In either case, neither of us want someone to assist you who is not familiar with your issue and attempt to fix it.We ask that once you have posted your log and are waiting, please DO NOT "bump" your thread or make further replies until it has been responded to by ... Read more

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hey guys,i got this blue screen error in my windows xp..(panda av blocked many malicious programs unknown threats like logonui.exe,system32\cpl32ver.exe,spoolsv.exe etc)""stop:0x0000008e(0xc0000005,0xf8314640,0xa8a9d6a4,0x00000000)
fastfat.sys-address f8314610 base at f8314000,datestamp 41107eb7""" at shutdown of my laptop & also when i hibernate, after some time system automatically starts,i dont know what is going on..
can anyone urgently help

A:Blue screen error at shutdown

Cpl32ver.exe is Trojan/Backdoor.

Remove this file from your Windows folder

Then go to, and complete, the New Preliminary Removal Instructions

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hey guys,i got this blue screen error in my windows xp..(panda av blocked many malicious programs unknown threats like logonui.exe,system32\cpl32ver.exe,spoolsv.exe etc)""stop:0x0000008e(0xc0000005,0xf8314640,0xa8a9d6a4,0x00000000)fastfat.sys-address f8314610 base at f831400,datestamp 41107eb7 """ at shutdown of my laptop & also when i hibernate, after some time system automatically starts,i dont know what is going on..can anyone urgently help

A:blue screen error on shutdown

If u run a new software it maybe that the driver is not compatible with your Windows XP version or u have a virus which is behind this.
Go to the safe mode (start your computer and press F8..Choose Safe Mode).
Log in as administrator (of course lollll) and then uninstall the program u installed or run a scan of your computer and delete malicious trojans or viruses.
If this does not work try to restore your system to a previous date by using the restore system function.
Good luck

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Hello , I have windows 7 and my desktop is getting shutdown . Attached is the error file and detials....

Can anyone please assist for best solution.


OS - Windows 7
? x86 (32-bit)
? What was the original installed OS on the system? Yes
? Is the OS an OEM version (came pre-installed on system) or full retail version (YOU purchased it from retailer) Retail version

? Approximate age of system (hardware) 3 years
? Approximate age of OS installation (if you know) 3 years
? Have you re-installed the OS? ya

? Video Card
? MotherBoard (if NOT a laptop) Asus
? Power Supply - brand & wattage (if NOT a laptop) -12V

? System Manufacturer -
? Exact model number (if laptop, check label on bottom)


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