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Laptop crashes/restarts when waking up from sleep

Q: Laptop crashes/restarts when waking up from sleep

This is a strange issue that started happening to me a few weeks ago. On my laptop, I put the computer to sleep, then close the lid. To wake it up, I just open the lid. Recently, about 1/4 of the time I wake up my computer, the lock screen does not appear, but instead it seems that my computer crashes then restarts. I don't have any USB devices plugged into my laptop, just the power cord. Does anyone know how to fix this?

Preferred Solution: Laptop crashes/restarts when waking up from sleep

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A: Laptop crashes/restarts when waking up from sleep

Does anyone have any ideas? This is frustrating.

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Hi all, My t450s restarts instead of waking from sleep when it's been left in sleep for a prolonged period. It has happened multiple times and I cannot figure out what the issue is. It seems to only happen when the laptop is not plugged in to AC. That is, it always boots fine when it's waking while it's plugged in. What gives? How can I fix this? Cheers,

A:T450s laptop restarts instead of waking from sleep

You're sure it's cold booting and not resuming from hibernation?
Have you checked you sleep settings to make sure it's not set to hibernate after a set time when on battery?  That's how I have mine set:  sleep and if that goes on for an extended time, hibernate.

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After upgrading from windows 8 to windows 10, the laptop wont wake up correctly and just restart.

I have an Asus Q551LN

* Upgraded the latest drivers of everything, including the intel hd graphics, the same with the nvidia integrated ones and then downgraded.
* I did a clean install of my OS.
* Checked and settled many options in the power management, recommended from other users/forums/etc.
* Disabled and Enabled again the Intel Management Engine
* Flashed new BIOS firmware.

Nothing worked for me.

If someone can help me clarify the problem, I would be very grateful.

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I own a HP Probook 450 G1.Often when my laptop goes to sleep(automatically or manually) it just crashes. Sometimes it crashes after waking up or sometimes I can't even wake it up(The lock screen shows up then it asks for the user account's password and then the blue screen comes up and crashes)

Note : You can see my specs below for more information

Attachment 52507

Attachment 52508

A:Laptop Crashes After Waking Up From Sleep

Hi SirDarkKnight & Welcome to the forums ^_^,

Unfortunately, the ZIP file uploaded by you does not contain any dump files for us to analyse. We would be needing the Dump files to analyse on what is happening with your system. Kindly ZIP up the dump files at the location : "C:\Windows\Minidumps\"

You might need to copy them to some other folder before you could ZIP them up due to permission reasons.

Let me know how it goes ^_^

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I have a new (custom) PC. When I wake the computer from sleep after a few seconds the programs (if any are open) freeze and it restarts.

PC: ACPI x64-based PC
OS: Microsoft Windows 7 Home Premium
PROCESSOR|: QuadCore Intel Core i7 870, 3200 MHz
MAINBOARD: Intel Kingsberg DP55KG
SSD: Corsair CSSD-F120GB2 12OGb (System and Programs)
HDD: WD Green 1.5TB
HDD 2: WD Green 1.5TB
DIMM1: Corsair 4 GB DDR3-1066 DDR3 SDRAM
DIMM3: Corsair 4 GB DDR3-1066 DDR3 SDRAM
VIDEO CARD: Matrox MP-PCIe-9064

It goes without saying, any help would be greatly appreciated

A:PC freezes and restarts waking from sleep

Run Disk Check

* *
* Bugcheck Analysis *
* *

Use !analyze -v to get detailed debugging information.

BugCheck F4, {3, fffffa8008c47690, fffffa8008c47970, fffff80002d865d0}

Probably caused by : hardware_disk

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Win 7 64-bit desktop
Machine age = approx 2 years.
OS has not been reinstalled since purchase.

My computer restarts while waking up from sleep. Can't remember when it started, I reckon about 5-6 months ago, maybe more.

Thanks in advance! Really appreciate your help.

A:Win 7 desktop restarts while waking up from sleep

Only one recent memory dump. The reports are missing a lot of information.
Please run them again and let them finish before closing them out. More instructions here: http://www.sevenforums.com/crashes-d...tructions.html

Looks like your wireless drivers. Please:
- download a fresh copy of the wireless drivers from the PC Manufacturer's website
- uninstall the current wireless drivers
- install the fresh copy of the wireless drivers and monitor for further BSOD's

If this is a wireless USB device, you can expect BSOD's when using older drivers.
Here's my rant about wireless USB devices:

I do not recommend using wireless USB devices. Especially in Win7 systems.
These wireless USB devices have many issues with Win7 - and using Vista drivers with them is almost sure to cause a BSOD.
Should you want to keep using these devices, be sure to have Win7 drivers - DO NOT use Vista drivers!!!
An installable wireless PCI/PCIe card that's plugged into your motherboard is much more robust, reliable, and powerful.

If this doesn't solve the issues, please run Driver Verifier according to these directions: Driver Verifier Settings

The following info is just FYI, I've already addressed the issues that I saw in the above paragraphs

- Further info on BSOD error messages available at: http://www.carrona.org/bsodindx.html
- Info on how to troubleshoot BSOD's (DRAFT): http://www.carrona.org/userbsod.html
- How I do it: http://www.carrona.org/howidoi... Read more

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Whenever I wake my computer up from sleep it seems as if it's powering on rather than waking up. Then it hits a BSOD and restarts normally.

Any clue? I've attached the BSOD's dump file.

Thanks for any help.

A:Crashes After Waking Up From Sleep


Please take a look at the following thread and perform the requested steps.


Once you have the proper reports please post back here.

Also include the make/model of the PC or if custom built post the specs.

From the dump you provided I would suggest that you check for an updated graphics driver. (uninstall the previous version first)

Windows 8 Kernel Version 9200 MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 9200.16496.amd64fre.win8_gdr.130108-1504
Machine Name:
Kernel base = 0xfffff803`56e11000 PsLoadedModuleList = 0xfffff803`570daa80
Debug session time: Tue Mar 12 11:36:54.830 2013 (UTC - 4:00)
System Uptime: 0 days 11:17:55.653
Loading Kernel Symbols
Loading User Symbols
Loading unloaded module list
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
* *
* Bugcheck Analysis *
* *
******... Read more

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I have the Yoga P40 and I've been experiencing a very annoying problem for a while now. I will put my machine to sleep, and then after I wake it up, about 50% of the time it will crash when I wake it up again. It doesn't crash immediately, but will hang about 5 seconds after waking and then BSOD out. I am fully updated on all drivers. The Event Viewer for my most recent crash gives me two errors that seem relevant. First error (I made this a spoiler cuz I don't know how else to not show the whole stupid event):Spoiler (Highlight to read)Log Name: SystemSource: EventLogDate: 12/26/2018 11:58:40 AMEvent ID: 6008Task Category: NoneLevel: ErrorKeywords: ClassicUser: N/AComputer: DESKTOP-O443HIJDescription:The previous system shutdown at 11:57:34 AM on ?12/?26/?2018 was unexpected.Event Xml:<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event"><System><Provider Name="EventLog" /><EventID Qualifiers="32768">6008</EventID><Level>2</Level><Task>0</Task><Keywords>0x80000000000000</Keywords><TimeCreated SystemTime="2018-12-26T17:58:40.590901700Z" /><EventRecordID>28090</EventRecordID><Channel>System</Channel><Computer>DESKTOP-O443HIJ</Computer><Security /></System><EventData><Data>11:57:34 AM</Data><Data>?12/?26/?2018</Data><Data></Data><Data></Data><Data>8978</Data>... Read more

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I previously had some issues with an Unknown Driver and a few different errors (old thread on TekSyndicate: link) but just now I am receiving a new error message: The bugcheck was: 0x00000133 (0x0000000000000000, 0x0000000000000281, 0x0000000000000280, 0x0000000000000000). Computer Specs (Custom Built)Windows 8 64 bit (Full Retail Version)
Intel Core i7-3770K @ 3.5GHz
Nvidia 660ti
ASRock Z77 Pro4
Corsair TX750
Hardware is 5 months old
What I have Tried to Solve This Issue(and a number of other issues)At first I thought this problem could be due to an overheating graphics card. So I tried manually setting the fan speed on the card to 65 (previously set at 37). The card now runs at a decent temperature, 50C.
Next I tried disabling the Fast Startup mode in Power Option > System Settings. This did not work either.
I then opened device manager and tried updating the GPU driver. It was already fully up to date so this did not solve anything.
Next I tried disabling this "Unknown driver." This did nothing, still crashed. I tried uninstalling it, however, it re-installed itself.
Ran a memtest. No errors with 6 passes.
Ran Malwarebytes which came up with seven possibly malicious files. The files have been removed. A log of the files removed can be found here: Malwarebytes Anti-Malware www.malwarebytes.org Database version: - Pastebin.com
Removed AVG 2013 Free Edition. This got rid of the registry errors and the ScRegSetValueExW error.
Ensured the MD5 ... Read more

A:Windows crashes (BSOD) when waking up from sleep

Commissar here; run through the instructions posted here: http://www.techsupportforum.com/foru...ta-452654.html

it gives more information than the .dmps alone do

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A few months ago I built a new PC:
If I close-down using the 'Sleep-mode', then recovery can be slow.

And occasionally upon boot-up, I would get a system error, saying it couldn't recover my previous data from before the 'sleep' so any un-saved data would be lost. ...And that I should check for a firmware-update.

NB: I'm used to Win XP, which I found logical to navigate, but in comparison, Win 7 is a nightmare !
...And this seems to be the issue with all the later MS software I've been forced to install as a result of my PC upgrade. Someone out there (preferably not MS) should design a better mousetrap !

Moan over:

So I tried to do some digging around the Win7 logs etc.,
and found some info that seemed to suggest that this is because the file (that's responsible for saving any open-data) was not saved correctly when I put the PC into the sleep mode.

Now I'm not sure if this is the case, especially as I'm not to sure how to trouble shoot this problem in Win 7 !

When I built the PC, I installed all the driver supplied on the mobo-CD, & never got round to checking to see if more recent mobo-bios was available.

So do I need to update the mobo-bios ?
There seems to be mixed advice, many saying its downright dangerous, and will/can damage the mobo, and the mobo-manuafacturer saying there's no problem, and I should do it !?

This PC Spec: ---------------------------------
Windows 7
Mobo: GigaByte: GA-Z87-HD3
Processor: Intel Core i5 4670K S1150 3.40 GHz
----------------... Read more

A:Help Please: Windows 7 PC intermittently crashes when waking from sleep !

Hi, this should help you with checking your ram RAM - Test with Memtest86+ - Windows 7 Help Forums
This should help you in locating logs Event Viewer - Open and Use in Windows 7 - Windows 7 Help Forums
Updating your bios unless the update deals with your issue I would hold off on that for now.

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Hi, after installing a new motherboard I now get BSOD and reboots every time the PC wakes from sleep mode. Error message: " The instruction at 0x5d4f872d references memory at 0x000000. The memory could not be read." Please see attached zip file also. Thanks.

A:New mobo installation, now crashes when waking from sleep

The zip file is empty. Please attach a new one.

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My computer crashes right after it wakes up from sleep mode.

I used MSDaRT to diagnose the problem, and obtained a Analysis.log file, but I can't figure out where the problem is.

Here is a copy of the contents of the file:

Opened log file 'C:\Windows\msdart_crashanalyzer_kd_ansi.log'
Microsoft (R) Windows Debugger Version 6.11.0001.404 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.

Loading Dump File [C:\Windows\MEMORY.DMP]
Kernel Summary Dump File: Only kernel address space is available
Symbol search path is: srv*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is:
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
Machine Name:
Kernel base = 0xfffff800`0304b000 PsLoadedModuleList = 0xfffff800`03290670
Debug session time: Sun Jan 15 13:14:45.651 2012 (GMT-8)
System Uptime: 0 days 3:53:06.612
Loading Kernel Symbols
Loading User Symbols
Loading unloaded module list
* *
* Bugcheck Analysis *
*... Read more

A:Computer crashes when waking up from sleep mode.

If you are overclocking any hardware, please stop.

Possible causes are Memory problems... Corrupted hard disk system files... Corrupted System Files... Lack of Windows updates... Antivirus Software...Run the boot version of Memtest86+ paying close attention to Parts 2 and 3 of the tutorial. Also, in case Memtest86+ misses anything and comes up with no errors, run the extended version of the Windows Memory Diagnostics Tool for at least five passes. These you may want to run overnight since they take a long time to complete (run them an hour before bed each of the next two nights and check before going to sleep that they are still running).

Run Disk Check with both boxes checked for all HDDs and with Automatically fix file system errors checked for all SSDs. Post back your logs for the checks after finding them using Check Disk (chkdsk) - Read Event Viewer Log

Run SFC /SCANNOW Command - System File Checker up to three times to fix all errors. Post back if it continues to show errors after the third run or if the first run comes back with no integrity violations.

Install all remaining updates through Windows Updates.
Thanks to Dave76 for help understanding possible causes.

What antivirus are you using?

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I tried to upload my dump file from C:\Windows\Dump onto this website as an attachment, but it wouldn't let me.
Instead, I uploaded it on mediafire.

I would appreciate it if someone could take a look at it.


A:Computer Crashes upon Waking Up from Sleep or Hibernate

I am extremely sorry that this thread was not attended to. There are not many people in this field.
In case you still require help, kindly respond to this thread and I will be notified via email and you should expect a response from me in 48 hours.

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I have two issues which may or may note be related. I have a Toshiba Laptop A665 Satellite and I replaced the hard drive several weeks ago. I then loaded the factory installation application that I ordered from Toshiba, with Windows 7 home premium. The computer then occasionally crashes while I am working on it, getting the BSOD. In addition, every time the computer sleeps and I subsequently wake it up, it crashes at the Windows 7 sign on screen. I then start it up and it boots up fine and runs. I ran the BSOD tool and I am attaching the results. Anybody have any ideas on what the issue(s) or problems could be?

A:BSOD- Windows Crashes after Sleep and when Waking Up

How did you miss the instructions at the top of the page when you started this thread?

Additional information is required.

1. Download the DM Log Collector application to your desktop by clicking the link below

DM Log Collector.exe

2. Run it by double-clicking the icon on your desktop, and follow the prompts.
3. Locate the .ZIP file that is created on your desktop, and upload it here in your next reply.

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not sure if this is something on nvidias end and they just havent fixed it yet, or if its something i can fix on my end.
could you talk a look and help me out? please and thanks you!!!!!!!!!!!!

A:BSOD, Nvidia driver crashes after waking from sleep

Please uninstall everything of Nvidia using Display Driver Uninstaller and install new drivers from Nvidia. Be sure the clean install box is checked and only install the Graphics driver and the PhysX driver.
Recommended to do this for both GPU's.

*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
2: kd> lmvm nvlddmkm
start end module name
fffff801`31430000 fffff801`31f27000 nvlddmkm T (no symbols)
Loaded symbol image file: nvlddmkm.sys
Image path: \SystemRoot\system32\DRIVERS\nvlddmkm.sys
Image name: nvlddmkm.sys
Timestamp: Tue Nov 24 19:15:37 2015 (5654A949)
CheckSum: 00ABBCF5
ImageSize: 00AF7000
Translations: 0000.04b0 0000.04e4 0409.04b0 0409.04e4

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I've been searching around online for the past few hours trying to find a solution from this, to no avail.

I recently upgraded my old computer's motherboard/cpu to an Asus Z87-PRO and i7-4770K respectively.
At first I didn't bother doing a fresh install; I just uninstalled the old Mobo drivers and installed the new ones, which I thought worked at first. That is, until my computer first went to sleep.

Every time it wakes up, whether put to sleep on a timer or manually, it lets me log in with my password and then freezes at the welcome screen.

But here's where it gets weird.
Sometimes, but not all the time, I will get an error stating:

The instruction referenced at 0xXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX referenced memory at 0xYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYYY. The required data was not placed into memory because an I/O error status of 0x0000000e.

Click on OK to terminate the program.

The weirder thing is that when it shows, it isn't always the same process that is named (which is why I didn't include it).

Regardless of whether this happens, it always shuts down after a little bit of waiting, but never reaches the desktop. This issue has *only* happened when waking up from sleep mode, and otherwise the entire system has worked fine (Side note: It also died when it woke up to do automatic updates in the middle of the night).

It does not, however, yield a BSOD, meaning I don't have a memory dump to go from.

M... Read more

A:Updated hardware; now Windows 7 crashes when waking from sleep

Hello Bitwize. Welcome to the forum.

You say you upgraded the motherboard and CPU. Did you upgrade the RAM as well, or are you re-using the old RAM?

If so, do you know if that old RAM is compatible with the motherboard and CPU?

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I recently replaced my MSI Twin Frozr GTX 770 graphics card with a XFX Radeon RX 480 GTR Black Edition. Unfortunately the new card gives me some trouble.

When the PC goes to sleep mode it won't wake up properly anymore pressing a key or moving the mouse. In fact the hard drives etc. seem to spin up but both connected displays stay black. Hibernate works fine though.

My setup:

Intel Core i7 4770K
ASUS Maximus VII Hero
2x Crucial Ballistix Sport 16 GB (DDR3-1600)
XFX Radeon RX 480 GTR Black Edition

2x BenQ GL2460 (1x connected via HDMI, 1x connected via DVI)
OS: Windows 8.1 64-bit
Drivers: Radeon Software Crimson Edition 16.8.2

Also I experience crashes in games after playing for a while. In DOOM I can probably play for 2-3 minutes before the screens go black in pretty much the same way as with the sleep issue. BioShock Infinite can be played longer but eventually crashes aswell. When checking the system events I came across this warning: "Display driver amdkmdap stopped responding and has successfully recovered." With 2D/desktop usage I haven't come across any crashes yet.

What's important: these problems don't occur if I have connected only a single screen using HDMI. No crashes, no trouble waking up from sleep mode.

So far I've tried the following things:

Uninstall all drivers completely/cleanly using the AMD Clean Uninstall Utility + reinstall current Radeon drivers
Check/reset all driver settings to default
Reseat the graphi... Read more

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I just installed a new motherboard and cpu recently and reinstalled windows. But am having issues when i try to wake from sleep mode randomly. It causes errors of all kinds and makes me hard reset, then says resuming windows and goes to a black screen, then finally resetting again and deleting restoration information and I can boot successfully.

I am unsure why this problem is happening because none of my devices attached to my computer have changed. I tried updating bios already and that didnt work.

Is there a program or something I can use to track down the culprit driver or program so i can reinstall it if its causing issues? It doesnt occur every single time, its like 50% of the time i wake it from sleep it happens.

Windows 7 64 bit home premium
Amd fx-6300
Asus m5a99fx pro r2.0
Ultra bronze 700w psu
WD caviar black hd
MSI twin frozr 2 6950 hd amd graphics.

I have multiple programs installed i have never used before, such as ai suite 2, and cpuid hardware monitor, also i noticed msi afterburner is showing the former catalyst suite which is 11.5 and i installed 13.12 from amds website.

Anyone have any ideas? I take naps sometimes and having to shut it down just for an hour nap is a pain.

A:Random crashes when waking from prolonged sleep mode.

Work through these steps for Sleep Mode Problems.

In addition check the logs, system resources, establish a Clean Boot and the other Troubleshooting Steps for Windows 7.

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Just got a random BSOD when i was waking up my laptop (opening it basically).
This is the first time it happened... but i don't like blue screens
so, could someone take a look as to what could have caused it?

Thank you!

PS: i created another post recently in the crash forum section, and the
two posts are unrelated (not the same computer)!

A:BSOD when waking up laptop from sleep

It is very difficult to diagnose a blue screen based upon one report. Your report points to a driver, which is often caused by a bad hard drive. Why not take the hard drive test and then report any new BSODS that you recieve. It would be unpleasant for you to have to take a multitiude of tests while we guess.
Test Hard Drive
Harddrive scan usings SeaTools - SeaTools for Windows | Seagate - Both long and short tests

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In order to wake up my laptop from sleeping I have to hit the power button. The Dell Logo appears and then I'm prompted to sign in. Normally with other laptops I just hit any key and it returns me to my desktop.
Is there something wrong with my laptop or is it normal for these laptops to have to hit the power button to wake it up from sleep?

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I just got a new Asus laptop and I was running my stuff fine, but one day I woke it up from sleep and it started having issues where some programs, mainly games, would stop functioning and would freeze and crash immediately after launching.

My laptop currently is running windows 10 home the new fall creators update

Laptop specs:
intel i7 7500u
nvidia 940mx
(Intel HD graphics 620)
8gb ram

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Recently, whenever I wake my laptop up from sleep (from closing the lid and then opening it again), sometimes I get a BSOD.

I think it started when I updated the Intel graphics driver, so I've booted into safe mode, uninstalled and reinstalled the driver, and I still get an issue.

I've attached the debug files, there was a previous BSOD a few months ago that I was getting due to a Nvidia driver issue, but I downgraded to an earlier version and it's stopped it, so I don't think the issue is there.

A:BSOD On Laptop Waking From Sleep

The last dumpfiles all blames your nvdia gpu driver.

* *
* Bugcheck Analysis *
* *
Use !analyze -v to get detailed debugging information.
BugCheck 113, {19, 2, 10de, fe4}
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : dxgkrnl.sys ( dxgkrnl!DpiFdoHandleSurpriseRemoval+131 )
The timestamp is nvlddmkm Tue Nov 24 19:15:37 2015
You have a Dell 7737 laptop, Dell advice to use their own drivers from the supportpage http://www.dell.com/support/home/us/...ivers/advanced

It could be that windows update has installed other drivers.
Advice also update all your other drivers to the latest version from the supportpage.

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Hi, i'm new to these forums, so have some paitence with me.

I've recently installed windows 7 ultimate x 64 on my laptop:

HP Pavilion dv6700.

No hardware changes,just stock.

It almost always crashes (at a rate of 8/10) after I wake my laptop from sleep.

I hope my dump files will help.

A:BSOD after waking my laptop from sleep

Your BSODs are caused by HotSpot Shield or any other program made by AnchorFree Inc
Please remove any of these programs

* *
* Bugcheck Analysis *
* *

Use !analyze -v to get detailed debugging information.

BugCheck C2, {7, 1097, 4440005, fffffa800213b370}

Unable to load image \SystemRoot\system32\DRIVERS\HssDrv.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for HssDrv.sys
*** ERROR: Module load completed but symbols could not be loaded for HssDrv.sys
GetPointerFromAddress: unable to read from fffff80002f110e8
Probably caused by : HssDrv.sys ( HssDrv+2bac )
The current thread is making a bad pool request. Typically this is at a bad IRQL level or double freeing the same allocation, etc.
Arg1: 0000000000000007, Attempt to free pool which was already freed
Arg2: 0000000000001097, (reserved)
Arg3: 0000000004440005, Memory contents of the pool block
Arg4: fffffa800213b370, Address of the block of pool being deallocated

Debugging Details:
POOL_ADDRESS: fffffa800213b370



CUSTOMER_CRASH_... Read more

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Greetings all,

I have been working on Toshiba laptop recently and can't seem to resolve its issues. Here is a breakdown of the system:

Toshiba Satellite L505D
CPU: AMD Turion II Dual core Mobile M500 x 2
GPU: AMD M880G with ATI Mobility Radeon HD 4200
RAM: 4GB PC2 666 MHz
OS: Windows 7 Home Premium (64-bit)

When the computer's lid is shut or each reaches the preset limits for its power saving mode, the monitor goes black and the machine appears to enter ?sleep mode?. However, when the lid is lifted, the monitor remains black and the computer does not respond to mouse clicks, spacebar taps or keystrokes to awaken. The CPU fan is running fairly fast, but the screen remains blank.
I am forced to hold down the power button in order to reboot the computer.
The computer works as expected until it once again enters sleep mode.

Actions Taken
There are many options with this particular model.
The one it is currently set to is produced by Toshiba and is called ?eco mode?
I have also turned off ?eco mode? and used the recommended power saving option from Windows.

Both modes produced the same result ? can't wake the computer.
It used to go to a Windows login screen when it came out of sleep.
Need to figure out how to get this back.

Thank you for your input and attention to this issue.

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Hi there.

I first apologise as this doesn't apply to my current computer specs but to my friend's laptop. His laptop however is also a Toshiba Satellite and also has Windows 10 Home 64bit.

What seems to happen is when he closes the lid on his laptop his laptop sleeps as most other laptops do. But when he lifts the lid, not always but occasionally the computer wakes but with a blank screen. The power button and power, battery indicators remain on. It is almost like it has crashed/frozen at this point and a hard shutdown is required to turn the laptop back on. He claims that it could also have something to do with the large bulky 3d games he plays like Minecraft but it could be anything.

I have had a look at all the power settings both with the modern settings and old (control panel) and nothing seems to be at fault there. This also wasn't a previous problem as he had no problems with his laptop sleeping when he had windows 8.1.

Any help is greatly appreciated and I can provide more details if needed.

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Whenever I put my computer to sleep and try to wake it up again, I can click the screen or press a button on my keyboard to access the login screen, but there will not be a password box that shows up. I try to type in my password, but there is no response. If I let the login time out after some time, the screen resets to the original login screen before I had clicked or hit anything on my keyboard. A hard reset will correct the problem, but the problem starts again when I enter sleep mode again. I've tried chkdsk /r, sfc /scannow, all the DISM commands, and an in-place upgrade last night. I really don't want to completely reinstall my system, but it seems like I might have to after this. The only thing I think caused this problem was when I changed the permissions of my boot drive to set me as the owner. I eventually reset the permissions, but that didn't help either. You are my last bastion of hope!

A:I cannot see any password box when waking up my laptop from sleep.

Modify the registry settings and check.
Serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, refer to the article:
How to back up and restore the registry in Windows
a. Click Start, type regedit in the Start Search box, and then press ENTER.
b. Navigate to
HKEY_LOCAL_MACHINE\Software\Microsoft\Windows NT\CurrentVersion\Winlogon
c. Create and/or edit the following string (REG_SZ) value names with the appropriate values as described below.
> DefaultUserName: account user name
> DefaultPassword: account password
> DefaultDomainName: account domain, or machine name (if not using domains)
> AutoAdminLogon: set this value to 1

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Hi all,

I have been getting random BSOD when I wake my laptop from sleep, especially when the sleep is done when the laptop is unplugged (ie. running on battery).

I have attached the recent BSOD dmp files in the link below:

I appreciate any suggestions on how I can resolve this. Thanks.

A:BSOD while waking laptop from sleep

Please provide this information so we can provide a complete analysis (from the Pinned Topic at the top of the forum): Blue Screen of Death (BSOD) Posting Instructions Please use Option 1 as it provides Event Viewer logs.

Please note the drivers below that date from before the release of Windows 8.1 (17 Oct 2013) - check to see that each and every one is compatible w/Windows 8.1 (at the manufacturer's website). If not, you must either remove the device and it's software - or locate a Windows 8.1 compatible update on the web. Removing some drivers may make the system unstable - so if you're unable to find updates, post back for info on the one's that can/cannot be safely removed.

The drivers that are struckout don't have updates available (AFAIK).
DO NOT delete them, just leave them be.

Beyond this, as there was only 1 memory dump in the upload, I have these 3 suggestions:
1. Get ALL available Windows Updates. It may take several trips to get them all
2. Start with these free hardware diagnostics: Hardware Diagnostics
3. If all of the hardware tests pass, then run Driver Verifier according to these instructions: Driver Verifier Settings

The following is for informational purposes only.

**************************Wed Oct 1 05:05:41.270 2014 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\100114-24875-01.dmp]
Windows 8 Kernel Version 9600 MP (4 procs) Free x64
Built by: 9600.17238.amd64fre.winblue_gdr.1... Read more

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first time here, I have about a week experience (pulled out some hair) with windows 8/8.1, but I consider myself pretty comfortable with Windows in general.

When my win8.1 laptop is in sleep mode, I can wake it with a mere touch of my external bluetooth k/b without any issues, as long as the lid is opened. If I close the lid, I can continue to use it as its connected to a big Samsung plasma tv. But if I let the laptop go to sleep (or put it to sleep myself thru the menu), I am unable to wake it back; I need to pull it out from a/v furniture, open the lid and press the power button.

Is this a win8 thing, an Acer Aspire thing, or worse it can't be done?
Anyone else able to wake from sleep their win8 laptop w/closed lid???


A:Waking laptop from sleep with lid closed

Try going into the power options and set the option for what to do when the lid is closed to "do nothing".

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So i've recently been getting a BSOD in Windows 7 after waking my PC from Sleep.

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.
Locale ID: 1033

Additional information about the problem:
BCCode: c2
BCP1: 00000007
BCP2: 0000109B
BCP3: 085E0009
BCP4: 850F6730
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1


Theres a link to the DMP File.

Any help is appreciated


A:BSOD While waking Laptop from Sleep.

Quote: Originally Posted by LegacyJuice


So i've recently been getting a BSOD in Windows 7 after waking my PC from Sleep.

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.
Locale ID: 1033

Additional information about the problem:
BCCode: c2
BCP1: 00000007
BCP2: 0000109B
BCP3: 085E0009
BCP4: 850F6730
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1


Theres a link to the DMP File.

Any help is appreciated


Easy, your avast which is often at least a contributing cause of BSOD'S . Please remove and replace your Avast with Microsoft Security Essentials AT LEAST TO TEST

Microsoft Security Essentials - Free Antivirus for Windows

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HiI'm using a HP ENVY TouchSmart 15-j198ez Notebook PC running Windows 10 64bit.I have an external display, and it's the only display I need, hence, the laptop lid is always closed. The peripherals I use are:Microsoft Designer Mouse/Keyboard Wireless Kit - BluetoothWacom Intuos 4 Tablet - USBLogitech Rumblepad 2 Game Controlle - USB None of the above mentioned peripherals wake the laptop from sleep. And I am forced to open the lid everytime I need to use the laptop. Previously I was using a Logitech USB keyboard and a Logitech Wireless Mouse (wth USB dongle) - both were able to wake the laptop from sleep with no problem. Gave up on them because I needed the extra USB slots. I also have a Bluetooth speaker set, which led me to belive that the bluetooth connection of the laptop is closing whenever the laptop is going into sleep, since it starts searching for other devices to pair with. This would explain why the mouse and keyboard can't wake the laptop, even though I have checked the "Allow this device to wake computer from sleep" boxes, for both, in the Device Manager dialogue. Any solutions for this?I would also be happy if the tablet or gamepad would wake the laptop. But the "Allow this device to wake computer from sleep" check boxes are greyed out for these devices. Thanks in advance.   

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I'm having BSOD most of the times I wake the laptop form sleep mode, it didn't happen back in Vista. Here is the dump:
Dump File         : 120114-56906-01.dmp
Crash Time        : 12/1/2014 7:45:36 PM
Bug Check Code    : 0x0000007a
Parameter 1       : fffff6e0`00b2f620
Parameter 2       : ffffffff`c000003f
Parameter 3       : 00000000`1f022880
Parameter 4       : ffffc001`65ec4000
Caused By Driver  : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+153ca0
File Description  : NT Kernel & System
Product Name      : Microsoft® Windows® Operating System
Company           : Microsoft Corporation
File Version      : 6.3.9600.17238 (winblue_gdr.140723-2018)
Processor         : x64
Crash Address     : ntoskrnl.exe+153ca0
Stack Address 1   :
Stack Address 2   :
Stack Address 3   :
Computer Name     :
Full Path         : C:\Windows\Minidump\120114-56906-01.dmp
Processors Count  : 2
Major Version ... Read more

A:BSOD when waking laptop from Sleep

The error code KERNEL_DATA_INPAGE_ERROR STOP: 0x0000007A states that the requested page of kernel data from the paging file could not be read into memory. It appears that there are some issues with the hard disk.
Use check disk command for any errors on hard disk -
Warning: Microsoft does not recommend interrupting the CHKDSK process. Microsoft does not guarantee the integrity of the disk if the CHKDSK program is interrupted. For safety you can back up your data before using the check disk command.
Use the check disk commands as follows:
 1. Click Start. 
 2. In search window type 'cmd' and ENTER. Right click and select 'Run as administrator'.
 3. Type at the command prompt CHKDSK /P and press ENTER to scan the disk.
 4. Then type CHKDSK C: /F /R and press ENTER to repair corrupt sectors, if there are any.
NOTE: The root drive has to be C: and the command may schedule a task at the system startup, if it does, then press Y to schedule a task and restart the computer to perform chkdsk.
Once chkdsk completes, boot to the desktop and then check.

BTW what size is your HDD drive? There is a hotfix for similar symptoms in Windows 7 when you have large SATA drive:
But please first try CheckDisk.
Hope this helps. Let us know the results.

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Greetings all,

I have been working on Toshiba laptop recently and can't seem to resolve its issues. Here is a breakdown of the system:

Toshiba Satellite L505D
CPU: AMD Turion II Dual core Mobile M500 x 2
GPU: AMD M880G with ATI Mobility Radeon HD 4200
RAM: 4GB PC2 666 MHz
OS: Windows 7 Home Premium (64-bit)

When the computer's lid is shut or each reaches the preset limits for its power saving mode, the monitor goes black and the machine appears to enter ?sleep mode?. However, when the lid is lifted, the monitor remains black and the computer does not respond to mouse clicks, spacebar taps or keystrokes to awaken. The CPU fan is running fairly fast, but the screen remains blank.
I am forced to hold down the power button in order to reboot the computer.
The computer works as expected until it once again enters sleep mode.

Actions Taken
There are many options with this particular model.
The one it is currently set to is produced by Toshiba and is called ?eco mode?
I have also turned off ?eco mode? and used the recommended power saving option from Windows.

Both modes produced the same result ? can't wake the computer.
It used to go to a Windows login screen when it came out of sleep.
Need to figure out how to get this back.

Thank you for your input and attention to this issue.

A:Toshiba laptop not waking from sleep

Figured this one out.
It was a matter of tweaking the power management settings
and finding the combination that would work.

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My computer freezing, restarting, and crashing when i hit sleep.  
I am not sure what is causing it, I have run memtest86 and hard drive tests but it doesn't give me errors when running tests. I've also run malwarebytes, windows defender, reg clean, super anti spyware on it.
I had Windows 7 originally, no issues.  I reinstalled to Windows 8 (clean install) and had no issues for a while then for the last year or so I've had issues.  So when 8.1 came out I did another clean install to hopefully fix things but no luck.  It seems to be happening more frequently.  I am open to running other tests to figure out what is up. Windows 8.1, after a clean install, crashed about an hour or two into using it, but after I did all the updates and installed office etc.   I've updated drivers where I can easily find updates / used Windows update.
Any help is appreciated! and thank you in advance for any time you put in to helping me!
Here is my Speccy 
MiniToolBox by Farbar  Version: 30-11-2014
Ran by Ed (administrator) on 30-11-2014 at 21:45:01
Running from "C:\Users\Ed\Downloads"
Microsoft Windows 8.1 Pro  (X64)
Boot Mode: Normal
========================= Event log errors: ===============================
Application errors:
Error: (11... Read more

A:Computer freezes, restarts, crashes on sleep

I'm not a log guy, but some things you might check - CPU temperature and general heat of your system, making sure it's not getting too hot and crashing. It can give you weird/strange errors. The kind of problems you're seeing on a clean install suggest a hardware failure/problem of some kind. If you do a completely clean install and it's still freezing up even with no new programs installed - all I can think of would be to update all motherboard drivers, bios and get all windows updates installed. Anyway, I'll let the log guys dig into that LOL. Just some places to start. Also - Power supply could be faulty or under powered.Merged posts - Hamluis. also i forgot to mention that when i got to my computer's properties it says both the processor and installed memory are not available.

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I've just installed Windows 8 Pro 64bit edition on a 600gb VelociRaptor hard drive, Asus P6X58D Motherboard, I7 950 cpu my bios is up to date if that matters. The system runs ok except for several times i notice it freezes and then restarts after waking up from sleep mode / hibernate. I have read other post with the similar issues but were resolved with different fixes. I have attached the W8 File Collector results I hope you can help Thanks

A:Windows 8 crashes and restarts when returning from sleep

Welcome to Eight Forums.

Usual causes: Insufficient disk space, Device driver, Video card, BIOS, Breakpoint with no debugger attached, Hardware incompatibility, Faulty system service, Memory, 3rd party remote control,
This is a very common bugcheck.
OVERLAPPED_MODULE: Address regions for 'nvlddmkm' and 'nvlddmkm.sys' overlap
EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
FAILURE_BUCKET_ID: AV_nvlddmkm+ed8db
5: kd> .exr 0xfffff88009baa508
ExceptionAddress: fffff88004f728db (nvlddmkm+0x00000000000ed8db)
ExceptionCode: c0000005 (Access violation)
ExceptionFlags: 00000000
NumberParameters: 2
Parameter[0]: 0000000000000000
Parameter[1]: 000000000000008c
Attempt to read from address 000000000000008c

This is blaming your graphics card driver, possibly RAM either system RAM or graphics card RAM.
We have been seeing a lot of crashes from nVidia graphics drivers.
Rollback or download a driver from before the 310.xx drivers.

From your System Event Logs:
There are a lot of these.

Log Name: System
Source: Ntfs
Date: 2013-01-15T20:09:24.540
Event ID: 55
Task: N/A
Level: Error
Opcode: Info
Keyword: N/A
User: S-1-5-18
Computer: Garry
A corruption was discove... Read more

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Hi guys,

I have a Lenovo Yoga since 1 and half years now. All of a sudden I am getting a BSOD when waking the laptop from sleep.

Error is " PAGE_FAULT_IN_NONPAGE (rtwlan.sys)"

Am attaching the zip file as instructed.

Now the error has changed to 'SYSTEM_THREAD_EXCEPTION_NOT_HANDLED'
Please help.



A:BSOD when waking laptop from sleep, PAGE_FAULT_IN_NONPAGE

Manged to solve this on my own.

Had a wireless driver which was the culprit. Updated from the Lenovo website. Everything ok now.

Thanks guys.

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Hi all,
I was just wondering if you can advise on something.
My new laptop keeps waking itself from sleep in my bag. As far as I can tell, the screen comes on and does not turn off and the laptop stays on until it runs out of battery (about 9 hours). This causes the screen and laptop in general to get very hot, as it is in my bag and in a laptop sleeve.
I wondered if it was bad for the screen to get this hot? I know the components can handle it, otherwise the laptop would shut down. But I am worried about the screen.
It is the Asus UX303LA-R4338H. It has a LCD panel (matte, non-touch, if that makes a difference). Windows 8.1.
As for the waking up: I think it might have been waking after 3 hours to go in to hibernate, so I have turned off hibernation in power settings (but I am yet to try this latest change). I have no tasks scheduled to wake the laptop, all devices bar the keyboard aren't allowed to wake it, can't be woken by internet, etc. What is curious is that it when this happens it does not sleep after 15 minutes or turn off the display after 5 minutes, as per my settings. Does anyone have any ideas on this?
1. Is this bad for laptop screen/elsewhere on the laptop to be on, in a closed environment, and this hot for 9 hours?
2. Any further ideas why it might be turning on and then not sleeping after 15 minutes?

A:Laptop waking from sleep when closed - bad for screen?

It's definitely not good for the battery. Getting hot in the bag isn't god either. If it was me I would do a full shut down instead of sleep mode.

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My laptop is brand new, Dell Inspiron 17 7779. All software and firmware is up to date.

The laptop goes to sleep fine, but when I wake it up, it immediately shuts down. Does anybody know how to fix this?

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I recently downgraded from windows 10 to windows 8 as my laptop hated to boot when windows 10 was installed. In windows 10 I could put my laptop to sleep and wake it up just fine. However, in windows 8.1, I can no longer do that. When I try to wake it up, it instantly shuts down. It tries to restart, but cannot. It lights up for a second or two then shuts off completely. I had originally posted this in a different section but got nowhere. Can you guys help?

Original posting Computer shutting off when trying to wake from sleep

A:Crash when waking Laptop From Sleep (NO BSOD)

Are you saying that, once you wake up the comp from sleep mode, it shuts down? or is it already shutted down before you wake it up?
If so, try going to Control Panel\Hardware and Sound\Power Options\ and click "choose what closing the lid does" that may be the culprit
If it shuts down when you wake it up, it could be one of the following reasons:
-Virus Infection
-Missing file
-Incorrect boot order
-Battery Problem
-System Error

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- HP DV6-6c15nr
- Windows 7 64-Bit
- Intel Core i5 2450M(2.50GHz)
- 6GB Memory 500GB HDD
- Intel HD Graphics 3000
Hey guys. i need help with a problem. My laptop wakes up seconds after it goes to sleep.. The battery ends up dying if i dont connect to charger. i realized this problem started occurring after i experienced my first BSOD on this laptop on October 4th. i remember it said something about ntkernal or something like that. Unfortunely, i do not have the bsod dumpfile as it got deleted from cleaning some files with iobit. But, i did take a screenshot of the bsod notification. See here
Also, I looked in the event log and it said something about some bugcheck: eventviewer files here

0x0000009f (0x0000000000000003, 0xfffffa8006237a10, 0xfffff80000b9c3d8, 0xfffffa8008b67ca0).

i only copied 20 files after from when it happened, so if you need more info i can provide.
some things i tried already:

powercfg -lastwake

it just said type:fixed feature power button.

powercfg -devicequery wake_armed

it said mouse and keyboard, so i removed the wireless usb dongle for my mouse. still laptop wakes up after sleep.
allow wake timers in advanced power options is disabled
please help me, this is really annoying.

A:BSOD, Laptop keeps waking up seconds after going to sleep.

0x09F blue screen means a driver is in inconsistent power state when a power state transition happens. Unfortunately, there is nothing we can do without the actual crash dump files. Please force the system to blue screen by entering in to standby or hibernation. Once you got at lease two dumps, zip and attach with the reply.

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Hello Everyone:

I have seen the many posts about the BSOD. So I went to download the Windows Debugging Tools but each time it keeps complaining about missing files. This means I have no dumpcheck utility.

The problem occurs when I reopen my lid to wake up my laptop from sleep or hibernation. Sometimes it works fine and then other times it reboots and then after my login loads the message comes up about 'windows has recovered from an unexpected shutdown'. I went to Device Manager and right click to upgrade the drivers but Windows said they were already up-to-date. I also ensured that in Windows Update, I checked the optional downloads too. However, the problem still occurred.

I am hoping that the forum members will be able to assist using the crash files that I have attached. My system specs are on my profile page. Thanks.


A:BSOD when laptop waking from sleep or hibernation

Update your NIC driver:
Broadcom NetLink (TM) Gigabit Ethernet
fffff880`07278000 fffff880`072d9000 k57nd60a Sat May 15 14:51:06 2010 (4BEE98BA)

Also check for new version of these drivers:
Mobile Intel(R) 4 Series Express Chipset Family
fffff880`0742b000 fffff880`07b32400 igdkmd64 Wed Sep 02 20:54:15 2009 (4A9EBF57)

Intel(R) ICH9M-E/M SATA AHCI Controller
fffff880`01271000 fffff880`0147b000 iaStor Tue Apr 13 18:44:16 2010 (4BC49F60)

Name [00000011] Atheros AR5B97 Wireless Network Adapter
fffff880`06ee1000 fffff880`07107000 athrx Fri May 07 02:00:58 2010 (4BE3583A)

Uninstall the Following programs:
Daemon Tools, make sure you get rid of the sptd.sys driver

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I've bought a UX32ln one year ago.
For the first few months the laptop was capable of sleeping and waking up, now can only go to sleep but never wake up.
I've made sure the power options are correctly set up. So it's not this.
There's no password required at waking up.
Hibernation is disable because i use SSD (i turned it on, but the same results)
Anyone who might know what the problem could be?
Another unrelated problem is the HDMI, it doesn't transmit audio signal (the HDMI sound is always inactive in playback devices)

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System Specs:
Make: Dell
Model: Inspiron 1526
BIOS: Phoenix ROM BIOS PLUS Version 1.10 A5
OS: Windows 7 Professional (64-bit, build 7600)
Processor: AMD Athlon(tm) 64 X2 Dual-Core Processor TK-57 (2 CPUs), ~1.9GHz
Graphics: AMD ATi Radeon Xpress 1270 Integrated Graphics
Memory (RAM): 2GB (2048 MB)
We this laptop a little over 2 years ago for family use (though I kind of took it over). It worked perfectly fine. Around the Summer of 2011, the computer would be slow to wake up from sleep mode (Opening the computer lid). I would always use it plugged in, as the battery was pretty much a BADery. Recently my mom's 8+ year old computer started to die on her, so I decided to get a MacBook Pro and give my mom her my old laptop. I thought the sleep problem wouldn't be bad but now it's taking even longer to display the login screen. I know the computer is waking up from sleep mode as the power light, num-lock light on the laptop, num-lock light on the external keyboard, and the wired Optical Mouse is turned on, but the monitor does not bring up the OS, and the other lights (indicating disk use, Wifi, etc.) never light up. Sometimes after waiting it comes up, but it slowly takes longer and longer. I originally thought it was the battery, and when I took the battery out, I noticed there was a large lump, followed by some smaller lumps on it (no wonder the battery stinks). Even though I took out the battery (it's operating off the AC power ... Read more

A:*HELP!* Dell laptop has issues waking from sleep.

Does it work fine if its shut off and then booted up?

Windows 7 isn't officially supported on that laptop, it may not properly support Sleep functions on Windows 7. You may want to make sure you have the latest BIOS for the laptop and all the latest drivers for all the hardware as well as the latest service pack for Windows 7.

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Recently my Thinkpad has been having issues with waking up from sleep.  Anytime it goes to sleep or I put it to sleep when I try to wake it up and trys to recover from from a bad shutdown.  I looked in the event viewer and the last error isThe previous system shutdown at 11:03:42 AM on ?8/?16/?2019 was unexpected.  Note the time 11:03 AM.  So I scroll to the event around that time and there are no errors or warning during that time frame. I saw this error also when I first got to my laptop this morning in the event viewer The computer has rebooted from a bugcheck. The bugcheck was: 0x0000010e (0x000000000000003c, 0xffffcf09ff63d950, 0x0000000000000e00, 0x0000000000000d79). A dump was saved in: C:\WINDOWS\MEMORY.DMP. Report Id: 9569e17b-3fb3-416e-bc1c-7822795d0be1.Has anyone had random sleep reboots before like this?   Should i wipe and reload this laptop? Any help would be grealy appreciated.

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Wow-and WOW!!!

I found this awesome forum because I was having the exact same problem with my laptop for over one week. It is less than 9 months old and covered under Dell's premium protection plan- all the bells & whistles, software & hardware. Blah.

My issue mirrored the thread that was last edited 1 day ago, 10/07/2012? @ 9:56pm, from beginning to end.

I carefully researched the "why" (as I am not that sys literate), I followed each and every step suggested, from beginning to end, and Voila!

My laptop sleeps and hibernates, and then comes back to life without the DRAMA and wear and tear of the BSOD.

Back to all of the protection I loaded up on: I immediately tapped into it for this issue, and they accessed control of my system over the internets- analyzed my system, I think that they updated the BIOS and drivers and then called me good. It lasted for about a day or so.

I digress. Just thank you, and thank you again- not only did it work, but I really learned a lot about Windows 7 in the process, and feel like I've tapped into an incredible resource- this outstanding, supportive community.


A:BSOD waking laptop from sleep, error 0x000000E1: Thank You!

Welcome aboard, Snazgirl.

Quote: Originally Posted by snazgirl

My issue mirrored the thread that was last edited 1 day ago, 10/07/2012? @ 9:56pm, from beginning to end.

I carefully researched the "why" (as I am not that sys literate), I followed each and every step suggested, from beginning to end, and Voila!

Let us know which one is that thread?

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Hi there,

I wonder if you are able to help.

About a week ago my beloved Dell Laptop died so I have quickly had to buy a second hand replacement due to financial constraints.

The "new Laptop" is as follows:-

Acer Emachine E625
AMD Athlon TF-20 1.60 GHz
3.00 GB Ram
Windows 7 Home Premium Service Pack 1
160 GB Harddrive

It has been bought with a fresh install of Windows 7 but on a nearly daily basis when turning the Laptop on it has asked for many updates. For example 2 days ago it asked for 208 Essential updates, yesterday 8 and today 33! Is this normal? I can understand when a fresh copy was loaded maybe updates were not done but they seem tobe more everyday!

The main problem I am having is is turning it off. I have found if I put the Laptop into Sleep or Hibernate when I wake the computer it has a blank screen and won't wake up. I have started to use Shutdown but most nights the computer turns itself on in the middle of the night and when I try to open the lid again iI have the same problem and it won't wake. So on every occasion I have to turn it off and so it restarts with the would I like to turn on in safe mode! I am sure this is not very good for the laptop.

I have not used Windows 7 before and really can't find a solution online.

Any help would be very much appreciated before I go mad or try and get my money back!

Kind Regards


A:Windows 7 Laptop Shutdown, Waking Up and Sleep Issues

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Hello, I've been trying to tackle this one without luck. After the laptop wakes up from sleep, I get a BSOD that says CRITICAL_PROCESS_DIED. The laptop is an HP g6 that I just finished formatting with Windows 10 Home. All drivers are apparently installed (no yellow question marks) and apart from that BSOD, everything is fine. Here is my dump DESKTOP-IVMOR19-2016-09-03__34229_68.zip

Thanks a lot

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