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C340-14IWL Laptop (ideapad) - touchpad not working

Q: C340-14IWL Laptop (ideapad) - touchpad not working

I just updated all the drivers on Lenovo C340, but after the driver update is complete the touchpad cannot be used.is there a solution to overcome this problem?I tried reinstalling the touchpad driver but it didn't work

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RELEVANCY SCORE 200
Preferred Solution: C340-14IWL Laptop (ideapad) - touchpad not working

I recommend downloading and running DAP. It can help sort out any driver and firmware related issues on your system

It's worked out well for many of us in the past.

You can download it direct from this link http://downloaddap.org. (This link will open the download page of DAP so you can save a copy to your computer.)

RELEVANCY SCORE 127.6

I recently got a Lenovo ideapad c340 for school and I absolutely love it, but for some reason after it didn't recognize my finger print a single time it just decided to not work anymore (yes I reinstalled the driver and thanks to Lenovo Vantage I'm on what I think is the latest BIOS)Is there anything I can do about this or should I just wait a bit and see if there's some update I can do somewhere in the future?

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RELEVANCY SCORE 89.2

Hello.I recently bought C340 14IWL I5 8265U with VGA onboard Intel Graphic 620.On the back of the device, I can see two slots to release the heat but only the right side is working. I have reviewed some documents from User Guides, Hardware Maintenance Manual and can see the cooling system with two fans.I also know some version with VGA NVIDIA and I wonder if only these versions have a cooling system with two fans?The reason that I ask this's because I often see fans run very fast and make noises. This is my first time using a laptop from Lenovo so I don't know if it's normal or not ? My previous laptop from Asus was rarely able to hear the noise from the fan.And one more thing. I bought this laptop for 20 days and use Conservation Mode. Is full charge capacity (in Lenovo Vantage/Battery) reliable ? 10 days ago I checked and found 45Wh/45Wh(Design). 3 days ago it suddenly reduced to 41/45Wh, then i turned off Conservation mode and fully charged and now it's increased to 42.9/45Wh. (With 10 Cycle count)Thank you

A:Cooling system Lenovo C340 14IWL

The video below show the inside of the C340 model without the discrete Nvidia graphics, and it does indeed have only a single, but larger, cooling fan than the two fan version.     C340 Fan Removalhttps://download.lenovo.com/lts/RCNW1860/FOF/RCNW1860-IdeapadC340IdeapadFlex_REM_FRU_09_Fan.mp4 More C340 parts removlal/repelacement videoshttps://support.lenovo.com/us/en/solutions/HT508522 I cannot answer you battery questions, but in my experience lithium batteries last longer in conservation mode (lifespan).  Cheers,  Cheers,

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RELEVANCY SCORE 84.4

I purchased a new Ideapad S540-14IWL recently but couldn't find a way how to connect a secondary display via HDMI. I use Windows 10 Pro. So far I've tried the following:- using different monitors;- using different HDMI cables;- installing newer and older Intel VGA drivers;- going through the Windows 10 video troubleshooter;- switching off the laptop and/or the monitor and powering them in various sequences (as suggested in a few articles I found on the Internet);- tried to switch to the second display using Win+P, of course. No matter what, Windows is not able to detect a connected display (even after I manually push the 'Detect' button). The display itself finds no signal. Surprisingly, the Lenovo diagnostics utility couldn?t identify a problem after running both the Display and the Display Interface tests. The laptop is flashed with the latest BIOS. I read other Lenovo models have similar issued when AHCI mode is selected in the BIOS rather than RST. However, switching to RST comes with a warning that the controller change will result in all the data being erased, which I can't afford.  Any help on that issue will be appreciated. 

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RELEVANCY SCORE 76.8

Hi there,I had this laptop for a while now and worked fine. However, this morning when I turned it on, the touchpad was not working. The touchpad is totally unresponsive. I tried uninstalling the driver and reinstalling, and it is not the FN 6, as I have also tried that.Iīm desperate and donīt know what to do. Any help is appreciate it! Thanks!

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RELEVANCY SCORE 67.6

I was wondering if the "Lenovo active pen" or the "Lenovo active pen 2" is compatible with the Lenovo Ideapad c340 and if not what pens are compatible with the c340.

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RELEVANCY SCORE 67.2

So I bought  a new s540 without an os. Installed Windows 10, ran automatic updates, installed other drivers manually etc...When I connect the laptop to an external monitor nothing happens - trying on different monitors and cables.I thought I had a damaged product so went back to the store for a replacement. A few days later I got the replacement - same exact problem. The sales representative said it is probbly a problem with the whole line. Is that so? I just returned it to get my money back. Is it a known problem? I see that I'm not the only one having this problem. I've been a Lenovo user for most of my life and would like to remain one. Can you please suggest a fix? I'm not going to buy another s540 / ideapad model until I can find a solution.  Thanks, Samuel

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RELEVANCY SCORE 66.8

Hello, I recently bought an IdeaPad C340-14API with the folowing specs :AMD Ryzen 7 3700UVega 108 Go RAM I would like to upgrade the RAM:- is it possible?- do you lose the warranty by doing so?- what is the maximum RAM you can upgrade to?- any recommended brands?- does it have any effect on the battery usage/life or any other aspects of the computer? Thanks a lot for your answers

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RELEVANCY SCORE 66

I bought a Lenovo Ideapad C340 like a month ago, and it has been nothing but trouble. I really regret this purchase. Now it keeps sending me a message that the RAM Memory is full, I do not download games, I only use it for work and the most I use are Google, Outlook, Word, Power Point and Excel. I have tried everything, disabling the programs that showed up at the Start, downloades Wise Memory Optimizer, deleted files, optimized the C drive and nothing works. Does anyone know how I can solve this problem?  

A:Lenovo Ideapad C340 full RAM memory

What operating system?  How much memory in the machine?

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RELEVANCY SCORE 66

Hello, Im about to buy a Lenovo laptop. I'm stuck on 2 models which I can not seem to understand what is the diference between them.They look similar and have the same specs and price. Can you help me figure out what are the differences between Lenovo Yoga 530 and IdeaPad C340 laptops?  Thanks,MichaelMA

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RELEVANCY SCORE 66

Hi! I bought  Ideapad s540 14IWL with Nvidia mx250 without OS. I've installed Windows 10 from official msdn site and then I've been starting to install drivers from Lenovo site in order: Chipset -> Intel VGA - Nvidia. And when I had installed Nvidia driver the system failed in BSOD with error "driver_verifier_dma_violation". And the after any restarts system fails again. If I remove Nvidia drivers - system works fine (but ofcouse wihout mx250  ). Does anybody know how I can solve this problem?

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RELEVANCY SCORE 65.2

I just bought Lenovo IdeaPad C340-14IML Yoga and installed Windows 10 Home. I turned on keyboard backlight with pressing Fn+Spacebar , but after a while I found that I can't turned it off any more. I try with Fn+Spacebar and from Lenovo Vantage Toolbar, but with no result. Also I tried with turning on safe mode and rebooting but with no result again. I guess the FN button is not the problem because it works fine with other combinations. I ran a hardware test from Lenovo Vantage and it passed with no errors.Does anyone have an idea how to solve  this problem.Thanks in advanced!

A:IdeaPad C340 (14", Intel) can't turn off keyboard backlight

Hi @Irensh,
 
Welcome to the Community Forums!
 
Does the space bar work when you type in Notepad, Word Document, or browser?
 
Please perform a power drain. 
 
If the issue persists, backup your important data and perform System Restore from a previous restore point or reset your PC. 
 
Let us know how it goes.
 
Regards,Maru

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RELEVANCY SCORE 64.8

Hi, I would like to know if the lenovo C340 Ideapad can support 2 external monitors, one connected to its HDMI port, and a second one connected to a USB-C hub containing an HDMI port. I have not found any information about this. Any idea? Thank you,Alcazabeitor 

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RELEVANCY SCORE 64.8

Very confused, attached a portable harddrive to laptop, got a ping pong response so I know it has been recognised but when going to Files/PC the drive does not show up.
 
Any suggestions please and thanks
 
 
MOD: Thread title edited to include issue

A:Lenovo Ideapad C340 not recognizing external hard drive

Moved to proper section.
 
It might help to know the make and model of the external drive and by what means you're connecting it... USB? USB-3, etc.
 
Doc

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RELEVANCY SCORE 64.8

Very confused, attached a portable harddrive to laptop, got a ping pong response so I know it has been recognised but when going to Files/PC the drive does not show up.
 
Any suggestions please and thanks
 
 
MOD: Thread title edited to include issue

A:Lenovo Ideapad C340 not recognizing external hard drive

Moved to proper section.
 
It might help to know the make and model of the external drive and by what means you're connecting it... USB? USB-3, etc.
 
Doc

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RELEVANCY SCORE 64.8

Hello, I have recently purchased an Ideapad C340. In tablet mode, if I set to turn off the screen after several minutes, then I can't turn it back on unless I open the notebook. Can you tell me if there is a function that allows to reactivate it by touching the screen or with the power button, since in tablet mode the physical keyboard is totally disabled?Thank you!

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RELEVANCY SCORE 64

Hello,last week I bought the IdeaPad C340 (Windows 10 64bit). So far I'm happy with it. But unfortunately I'm experiencing some huge battery drain, while its turned off.From 100% to 0% in 2 days without usage (the battery even lasts longer if its only in sleep mode ...).The things I have already tried out (with no effect):- disabling Fast Start in Windows- disabling Always on USB- installing the latest drivers from Lenovo.com (including BIOS)- turning of the pc with cmd- tried complete shutdown with holding shift while turning off- changing CsEnabled in regedit to 0Maybe I did a few other things I don't remember anymore. I hope anyone can help me.If I would send the Laptop back, I have to do it in the next few days.(Sorry for my english btw.) Thank you!

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RELEVANCY SCORE 63.6

Hello everyone!I bought the IdeaPad 320-15IKB but the multitouch pad is not working, I can't scroll or zoom. Actually it is not even recognized at all. I want to know if my IdeaPad 320-15IKB  model  81BG00H3FG has the necessary hardware on it's Touchpad to provide these features as scrolling or zooming . I would be grateful for some help in order to make it work.   Thanks

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RELEVANCY SCORE 63.6

My Lenovo ideapad 320 (Windows 10 64 bit) touchpad notworking
 
Mod's Edit: Additional information added to Subject line for clarity of issue and moved post to its own thread in the proper forum.
 

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RELEVANCY SCORE 63.6
A:Touchpad not working on ideapad 300. How do I fix ...

Hi there, Tom ?
 
Thank you for writing in to the Lenovo Forum - happy to have you here today.
 
Just found the same problem with my Ideapad 500. Touch pad completely non responsive.
Under start menu, settings, devices, mouse & touchpad, additional mouse options, elan tab. The elan touchpad settings were completely grayed out and unavailable.
 
So from there I went to the window search in the task bar and typed in "computer management? and opened the computer management desktop app. Under device manager selected mice and other pointing devices and then elan input device. In the elan properties window that opened I selected uninstall to uninstall the driver and in the next box that opened warning that the driver was about to be uninstalled l checked the delete driver and then OK.
Then restarted windows. In the process of restarting windows detected the elan touchpad as a new device and installed the driver in time for the login screen. So my elan touch pad is now working again.
 
I am assuming that the driver had been corrupted in the upgrade from Windows 8.1 to 10
 
Touchpad driver for windows 10
Touchpad driver for windows 8.1
 
Update us how it goes.
 
 
 
 
Regards,
 
Tap that kudos button if I helped  If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! 

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RELEVANCY SCORE 63.6

I successfully installed windows 7 on this new machine but the touch pad is not working, actually it is not even recognized at all. I tried drivers for Elan and Synaptic from various sources but nothings seems to work. I would be grateful if informed about which exact driver do i need in order to make it work. Hoping for help. Thanks

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RELEVANCY SCORE 63.2

I have just received my C340 and activated Lenovo Vantage which found a BIOS update which I ran. It is now running BIOS version 1.6. BUt when I go onto the Lenovo Support page and it automatically and correctly registers my C340, I am informed of a newer version of the BIOS update (2.02). I do not get it. Why is there a newer version here than the version that Lenovo Vantage finds? And what I am supposed to do in a situation like this? Do I ignore that there is a newer version - or do I actually download it and install it? I would like an answer from a Lenovo representative to this issue. Unfortunately, this is not a very good start with this new Lenovo C340 notebook. When I logged in to the support page by Lenovo and it registered the notebook automatically, it also told me that the warranty ran out in 1970. What???! So now I have put in a case for having them correct this. But this is really not a good start

A:Ideapad C340 - just updated BIOS via Lenovo Vantage but a new version available on support page

Hi BlipBlopDK,
 
Welcome to the Community Forums.
 
Each machine models have different variants. Not all updates can be applicable for every variants.
 
With the BIOS, reading the text file first is important doing it manually. If the changes from the older version applies to specific issue you have then you may proceed but if Vantage did not assign it automatically and you do not have any issues then there may not be any need for it.
 
My warranty is showing incorrect dates and duration? Why is this happening ?
If you had purchased your machine from a retailer, business partner, reseller, Lenovo starts the Base Warranty at the time the shipment was purchased by the retailer, business partner, or reseller from Lenovo. To compensate for the time the computer may have sat in a warehouse or on the shelf unsold, Lenovo generally adds an additional month to the Base Warranty, Lenovo allows date to be adjusted.
 
Here is the article that you can follow for the steps. 
 
About the warranty date correction, some stores would do it for you while other may not since buyer may have a different user for it aside from the fact that personal information should be kept privately.
 
I hope this helps answer your query.
 
Regards

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RELEVANCY SCORE 63.2

Hello, I just bought an Ideapad 320 15-abr. the  touchpad 2 finger tap is not working (does not open pop up menu) I tried changing the registry did not work, I updated the drivers did not work, updated the bios did not work, and checked the settings. I can't seem to get it to work has anybody encountered this? I have found in the forums solutions for Synoptics pointing devices but I have an ELAN pointing device. Any help be would be appreciated

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RELEVANCY SCORE 63.2

I have this problem with an ideapad that was handed down to me for repair. The touchpad doesn't work. It came with Win 10 preinstalled, and also the ELAN driver.When I try to use the touchpad, it does nothing. The clic button works, so if I disable the touchpad with the Fn key, it disables it (that way I know it's not disabled when I try to use it). Using a USB mouse works just fine. I did everything I found in the forum: reinstalling windows, the drivers, using older drivers, updating the OS, changing sensibility options and so on, but nothing seems to work.I'm pretty desperate, since the phone assistance didn't solve my problem either. So, help me guys, please?

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RELEVANCY SCORE 63.2

My laptop stopped working and I have started troubleshooting it today and have hit roadblock after roadblock trying to figure out what could be wrong.  When i turn the power on the power button turns on and the LEDS on the indicator bar at the bottom turn on but the screen turns off. I have tried to hard reset. I have removed the battery also to hard reset. Also has not worked. Tried connecting to the AC adapter after testing the AC adapted itself which is still measuring at 20V and the screen will flash white for a second when its plugged in without the battery. I checked the heat sink to make sure it was working and it si working fine. When I removed the fan though the thermal paste underneath was less than minimal and it fealt greasy. I don't think my CPU would have burnt up though because though becasue my system should have responded and triggered to shutdown. Everything is plugged in appropriately. All my memory is appropriately placed and nothing traumatic has happened to this laptop. Has not been dropped, stepped on, nothing.  I'm concerned maybe my motherboard shorted out but I feel liked that would be a little extreme. Do you have other suggestions for troubleshooting? I'm leaving it on the charger overnight before I mess with it again tomorrow! Thanks!

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RELEVANCY SCORE 62.4

Hi,bought an Ideapad 700-15ISK with Win10 64bit, i5-6300HQ 2 weeks ago.Touchpad was not working properly (sometimes froze until the laptop was rebooted), so I tried to update the driver, but then it stopped working alltogether. Tried an older driver, but still nothing.Updated the BIOS and tried again. Nothing.When I go to Settings/Devices/Mouse&Touchpad/Additional Options it tells me:"Unable to connect to the Synaptics Pointing Device Driver"and in the Mouse Properties, in the ELAN tab it does not show a device at all. (Driver version ELAN Touchpad 11.4.78.5_X64_WHQL)In Computer Management/Device Manager there is only my USB Mouse under Pointing devices, but I can see an unknown device under "Other devices" with the path ROOT\SCSIADAPTER\0000. Hope I gave all the relevant information for now. How can I get my touchpad to work again?Thank you very much for your help in advance! burgerking07

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RELEVANCY SCORE 62.4

First off, I'm going to say this laptop was a Christmas gift from a friend. I do not have ANY computers in this house aside from this one. I use this laptop for blogging and listening to music as well as job hunting, however, it will not register the keyboard or touchpad at all. I called Customer Support and the best answer they could give me was to bring it back to the store I got it from--this was an incompetent answer to the problem. I have tried touching and holding the power button for 15 seconds and when it restarts, the problem is not fixed. None of the keys are working. Period. I have a mouse for a gaming computer, however, I do not have a keyboard to plug in to use. If I could get a response to this, that would be GREAT!!! I cannot log in or do anything with my lap top right now and am currently stuck doing things from my cell phone.

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RELEVANCY SCORE 62.4

Hello,Is there anyone who can help me to sort out the issue?I have tried all the efforts as per my knowledge to resolve the touchpad issue in Ubuntu but I have not found any solution for this issue and also Leveno customer support executive denied to help related to Ubuntu drivers for Lenovo Ideapad 320.Also Same issue with Windows but Windows Driver for touchpad Is available on Lenovo Support website.But I have required to install Ubuntu In this model- Lenovo ideapad 320. Is anybody have a proper solution for Ideapad 320 for touchpad not working issue in Ubuntu 16.04? Regards,Shivam Bhardwaj  

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RELEVANCY SCORE 62.4

Hi,installed win10 on this laptop and during installation touchpad doesn't work at all.. also when installation in done.windows does not find at all the touchpad and so i don't understand what is missing... i supposed it was a problem with hotkeys and software, but i don't find nothing.. installed all drivers (chipset and touchpad driver ) nothing. Had another equal ideapad that had the same problem and nerver solved. Does someone know how to solve the problem.. ThanksFabio 

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RELEVANCY SCORE 62.4

I have reset my laptop and have updated windows and I think all drivers and my touchpad is STILL not working.  I'm having to use an external mouse.  Any ideas of what I can do to fix this annoying problem?

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RELEVANCY SCORE 62.4

I installed the drivers via Lenovo update software, after that my touchpad started to recognise gestures, yet i found no configuration software besides a Windows 10 one. I tried to reinstal drivers, install it from different sources, nothing helped. 

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RELEVANCY SCORE 62.4

Okay so, I got my Lenovo Ideapad Y500 a couple days ago. Liked it and all BUT when I had my mouse connected into the laptop and then turned off the touchpad, it would not turn back on. The only way I could get my touchpad to work again is by restarting the computer, which is pretty frustrating. I searched this: http://support.lenovo.com/en_US/downloads/default.page?   for ANY drivers/software for the Y500 mousepad and there are none. Can anyone help me fix this problem before I get a refund from this potentially bad purchase? FN + F6 toggles the touchpad on and off and I have tried to turn it on and off, with and without the external mouse connected. Thanks for the help.











Solved!
Go to Solution.

A:Lenovo Ideapad Y500 Touchpad Not Working

My touchpad is virtually worthless. Advise people to stay away from the y500 until (if possible) Lenovo fixes this problem.

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RELEVANCY SCORE 62.4

Hello, I have purchases this laptop 4 months ago and everything has been working fine. However today when I turned the laptop on, the touchpad was unresponsive. I have not made any system updates, or whatever prior to this malfunctioning. It seems to just have stopped working out of nowhere. I have tried uninstalling the synaptics driver and reinstalling, I have tried older drivers and the newest, also the standard microsoft touchpad driver. Nothing seems to fix it, it is completely unresponsive.Might it be a hardware failure? I appreciate all suggestions.  

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RELEVANCY SCORE 62.4

First off, I'm going to say this laptop was a Christmas gift from a friend. I do not have ANY computers in this house aside from this one. I use this laptop for blogging and listening to music as well as job hunting, however, it will not register the keyboard or touchpad at all. I called Customer Support and the best answer they could give me was to bring it back to the store I got it from--this was an incompetent answer to the problem. I have tried touching and holding the power button for 15 seconds and when it restarts, the problem is not fixed. None of the keys are working. Period. I have a mouse for a gaming computer, however, I do not have a keyboard to plug in to use. If I could get a response to this, that would be GREAT!!! I cannot log in or do anything with my lap top right now and am currently stuck doing things from my cell phone.

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RELEVANCY SCORE 62.4

Hi! I was using normally my Ideapad 310 15ISK.One day, when I woke, the gestures of my Ideapad 310 stopped working. Everything from scrolling to showing cortana, notifications center, desktop stopped. I went to Lenovo's website, choose the model of my computer, downloaded the updated Synaptics driver and rebooted.The scrolling, cortana and notifications are back on, but the gestures stopped working.The gesture with three fingers, all of them except Cortana, stopped. There isn't a newer driver in Lenovo's site. How to proceed?Here's a printscreen of the settings of the Synaptics (it's in Potuguese, but you can compare with your Synaptics control panel):?  Thanks!

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RELEVANCY SCORE 62.4

Hi helpful smart people,  Just bought a Flex 4 and the touchpad works only when you tap, but not when you press down to click.  No left or right click functionality.   Seems the drivers are up to date. Pls help!

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RELEVANCY SCORE 62

So my Ideapad got delivered today. Happy with it until 3 hours into using it and instaling my pograms the touchpad just stopped working all together. I have tried unistalling and reinstalling the touchpad. I uninstalled and restarted the computer, stil nothing. The Elan pointing device had an error symbl on it for a while. The pointing device is enabled. I have tried a few suggestings I have found on the internet and none of them have worked. Has anyone else ad this issue and can you suggest a possible fix. This is a really annoying problem to have.

A:Ideapad 700 15" 15-ISK laptop touchpad problem

Update: I tried turning it off and holding the power button for 15 seconds, I read tht on this forum some where and the mouse now moves. However, the scroll function is not working.

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RELEVANCY SCORE 61.6

My lenovo Ideapad 100-14IBD 80RK Keyboard and touchpad not working, can someone help me to fix it?

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RELEVANCY SCORE 61.6

Ive had this for maybe a couple months and the second to bottom row of the keyboard stopped working. I looked and uninstalled it, checked for updates, and I bought a new one. I tried to install the new one and now the entire keyboard wont work and now my touchpad will work for like 2 minutes and stop working for like 1 minute.  Anyone else have any issues like this? Any help would be great!

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RELEVANCY SCORE 61.6

My keyboard and touch pad both stopped working about a week ago. I assumed I needed to update considering I hadnt used this PC in over six months I updated using a USB mouse and keyboard and now nothing works not even the USb mouse/keyboard. Unfortunately I am out of warranty as well if anyone has any solutions please help! I am in urgent need!

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RELEVANCY SCORE 61.6

Hi After regular windows 10 update today, the touchpad stopped partially working. For example, scrolling with 2 fingers or zoom in/out are not working any more from the touchpad. How can I solve this problem? Thanks

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RELEVANCY SCORE 61.6

So my windows 10 just updated recently, and that updat makes my laptop restart randomly. i still working on how to fix this problem until my laptop restart randomly again this morning. that restart makes my touchpad not working, idk whyit happened. i already tried updating the driver but touchpad still not working. i also tried to reinstall it (uninstall the driver then manually install it again) and the touchpad still not working.also the touchpad not appearing in device manager or device setting now. can someone help me to fix this problem? thanks!

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RELEVANCY SCORE 61.6

Hey everyone, I have had this computer for almost a year now and have never had this problem. The only way I can use my computer is by using a USB mouse. Keyboard still works and everything. But the touchpad to control the mouse is not working at all. I have tried to turn the touchpad off and on by using the Fn button and F6 but it hasn't worked. HELP PLEASE!

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