Over 1 million tech questions and answers.

Computer Infected-internet Browser Redirects And Computer Freezes/ Computer 2

Q: Computer Infected-internet Browser Redirects And Computer Freezes/ Computer 2

Hello,I really need some help! My computer had a virus that made the fake Windows XP antivirus popup appear where they want you to download the bogus antispyware program, and the desktop background changed to blue with a message that read " WARNING! Spyware detected on your computer. Please install an antispyware...." Blah, Blah Blah! And it would act like it was restarting and go to a blue screen, but if I pressed F8 it would go back. So I followed some steps I had read on here from other people, and that part of it is gone. I am now able to change my desktop background. Now the problem is that every time I try to go on to the internet, Google or whatever other search engine I use will come up, but then when you try to go to another site, it just says " Loading, internet browser redirecting." And I get redirected to another site, usally ADT (weird) or another antispyware site which I believe is just part of the virus. Also, the computer will freeze up completely to where I can't do ANYTHING. Even CTRL+ALT+Delete doesn't work. So we end up just unplugging it (I know that is probably REALLY bad!) I downloaded spybot S&D from my other computer and put it on the bad one, and it did find a couple things and I deleted them, but it didn't help. So I got hijackthis from my other computer also and dowloaded it to the messed up one and obtained my log. I had to do this in safe mode and allow networking to even get my computer to keep running, so I hope that doesn't make a difference.Here it is:Logfile of Trend Micro HijackThis v2.0.2Scan saved at 7:56:40 PM, on 9/10/2008Platform: Windows XP SP3 (WinNT 5.01.2600)MSIE: Internet Explorer v7.00 (7.00.6000.16705)Boot mode: Safe mode with network supportRunning processes:C:\WINDOWS\System32\smss.exeC:\WINDOWS\system32\winlogon.exeC:\WINDOWS\system32\services.exeC:\WINDOWS\system32\lsass.exeC:\WINDOWS\system32\svchost.exeC:\WINDOWS\system32\svchost.exeC:\WINDOWS\Explorer.EXEC:\PROGRA~1\McAfee\MSC\mcmscsvc.exeC:\Program Files\McAfee\MPF\MPFSrv.exec:\PROGRA~1\mcafee.com\agent\mcagent.exeC:\Program Files\Internet Explorer\Iexplore.exeC:\Documents and Settings\Administrator\Application Data\U3\0A3193603352389A\LaunchPad.exeC:\Program Files\Trend Micro\HijackThis\HijackThis.exec:\PROGRA~1\mcafee\msc\mcuimgr.exeR1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dell.com" target="_blank" class="wLink">http://www.dell.com" target="_blank" class="wLink">http://www.dell.comR0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.dell.comR1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = R1 - HKCU\Software\Microsoft\Internet Explorer\Main,First Home Page = http://www.dell.comR1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://go.microsoft.com/fwlink/?LinkId=74005F2 - REG:system.ini: UserInit=C:\WINDOWS\system32\Userinit.exeO2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dllO2 - BHO: McAntiPhishingBHO - {377C180E-6F0E-4D4C-980F-F45BD3D40CF4} - c:\PROGRA~1\mcafee\msk\mcapbho.dllO2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dllO2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\system32\dla\tfswshx.dllO2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dllO2 - BHO: scriptproxy - {7DB2D5A0-7241-4E79-B68D-6309F01C5231} - C:\Program Files\McAfee\VirusScan\scriptsn.dllO2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar2.dllO2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\3.0.1225.9868\swg.dllO2 - BHO: McAfee SiteAdvisor BHO - {B164E929-A1B6-4A06-B104-2CD0E90A88FF} - c:\PROGRA~1\mcafee\SITEAD~1\mcieplg.dllO3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar2.dllO3 - Toolbar: McAfee SiteAdvisor Toolbar - {0EBBBE48-BAD4-4B4C-8E5A-516ABECAE064} - c:\PROGRA~1\mcafee\SITEAD~1\mcieplg.dllO4 - HKLM\..\Run: [SoundMAXPnP] C:\Program Files\Analog Devices\Core\smax4pnp.exeO4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_07\bin\jusched.exe"O4 - HKLM\..\Run: [IAAnotif] C:\Program Files\Intel\Intel Application Accelerator\iaanotif.exeO4 - HKLM\..\Run: [ATIPTA] C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exeO4 - HKLM\..\Run: [IntelMeM] C:\Program Files\Intel\Modem Event Monitor\IntelMEM.exeO4 - HKLM\..\Run: [DVDLauncher] "C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe"O4 - HKLM\..\Run: [ISUSPM Startup] C:\PROGRA~1\COMMON~1\INSTAL~1\UPDATE~1\ISUSPM.exe -startupO4 - HKLM\..\Run: [ISUSScheduler] "C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe" -startO4 - HKLM\..\Run: [Dell Photo AIO Printer 922] "C:\Program Files\Dell Photo AIO Printer 922\dlbtbmgr.exe"O4 - HKLM\..\Run: [DLBTCATS] rundll32 C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\DLBTtime.dll,[email protected] - HKLM\..\Run: [dla] C:\WINDOWS\system32\dla\tfswctrl.exeO4 - HKLM\..\Run: [dscactivate] "C:\Program Files\Dell Support Center\gs_agent\custom\dsca.exe"O4 - HKLM\..\Run: [ctfmona] C:\WINDOWS\system32\ctfmona.exeO4 - HKLM\..\Run: [mcagent_exe] C:\Program Files\McAfee.com\Agent\mcagent.exe /runkeyO4 - HKLM\..\Run: [McENUI] C:\PROGRA~1\McAfee\MHN\McENUI.exe /hideO4 - HKLM\..\Run: [AppleSyncNotifier] C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleSyncNotifier.exeO4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottimeO4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"O4 - HKLM\..\Run: [SMrhcrr9j0e99n] C:\Program Files\rhcrr9j0e99n\rhcrr9j0e99n.exeO4 - HKLM\..\Run: [MBkLogOnHook] C:\Program Files\McAfee\MBK\LogOnHook.exeO4 - HKLM\..\Run: [DellSupportCenter] "C:\Program Files\Dell Support Center\bin\sprtcmd.exe" /P DellSupportCenterO4 - HKCU\..\Run: [DellSupport] "C:\Program Files\DellSupport\DSAgnt.exe" /startupO4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exeO4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exeO4 - Global Startup: Kodak EasyShare software.lnk = C:\Program Files\Kodak\Kodak EasyShare software\bin\EasyShare.exeO4 - Global Startup: Kodak software updater.lnk = C:\Program Files\Kodak\KODAK Software Updater\7288971\Program\Kodak Software Updater.exeO4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXEO4 - Global Startup: QuickBooks Update Agent.lnk = C:\Program Files\Common Files\Intuit\QuickBooks\QBUpdate\qbupdate.exeO9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_07\bin\npjpi160_07.dllO9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_07\bin\npjpi160_07.dllO9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dllO9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dllO9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exeO9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exeO9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exeO9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exeO16 - DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} - O16 - DPF: {BCC0FF27-31D9-4614-A68E-C18E1ADA4389} - http://download.mcafee.com/molbin/shared/m...,26/mcgdmgr.cabO16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/shoc...ash/swflash.cabO16 - DPF: {EF791A6B-FC12-4C68-99EF-FB9E207A39E6} (McFreeScan Class) - http://download.mcafee.com/molbin/iss-loc/...302/mcfscan.cabO18 - Protocol: sacore - {5513F07E-936B-4E52-9B00-067394E91CC5} - c:\PROGRA~1\mcafee\SITEAD~1\mcieplg.dllO23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exeO23 - Service: Ati HotKey Poller - Unknown owner - C:\WINDOWS\system32\Ati2evxx.exeO23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exeO23 - Service: dlbt_device - Dell - C:\WINDOWS\system32\dlbtcoms.exeO23 - Service: DSBrokerService - Unknown owner - C:\Program Files\DellSupport\brkrsvc.exeO23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exeO23 - Service: IAA Event Monitor (IAANTMon) - Intel Corporation - C:\Program Files\Intel\Intel Application Accelerator\iaantmon.exeO23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exeO23 - Service: MBackMonitor - McAfee - C:\Program Files\McAfee\MBK\MBackMonitor.exeO23 - Service: McAfee SiteAdvisor Service - Unknown owner - C:\Program Files\McAfee\SiteAdvisor\McSACore.exeO23 - Service: McAfee Services (mcmscsvc) - McAfee, Inc. - C:\PROGRA~1\McAfee\MSC\mcmscsvc.exeO23 - Service: McAfee Network Agent (McNASvc) - McAfee, Inc. - c:\PROGRA~1\COMMON~1\mcafee\mna\mcnasvc.exeO23 - Service: McAfee Scanner (McODS) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcods.exeO23 - Service: McAfee Proxy Service (McProxy) - McAfee, Inc. - c:\PROGRA~1\COMMON~1\mcafee\mcproxy\mcproxy.exeO23 - Service: McAfee Real-time Scanner (McShield) - McAfee, Inc. - C:\Program Files\McAfee\VirusScan\McShield.exeO23 - Service: McAfee SystemGuards (McSysmon) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcsysmon.exeO23 - Service: McAfee Personal Firewall Service (MpfService) - McAfee, Inc. - C:\Program Files\McAfee\MPF\MPFSrv.exeO23 - Service: McAfee Anti-Spam Service (MSK80Service) - McAfee, Inc. - C:\Program Files\McAfee\MSK\MskSrver.exeO23 - Service: SupportSoft Sprocket Service (dellsupportcenter) (sprtsvc_dellsupportcenter) - SupportSoft, Inc. - C:\Program Files\Dell Support Center\bin\sprtsvc.exe--End of file - 9501 bytesI am so confused and frustrated! Please! If you can help, I would appreciate it!Thank you!

RELEVANCY SCORE 200
Preferred Solution: Computer Infected-internet Browser Redirects And Computer Freezes/ Computer 2

I recommend downloading and running DAP. It can help sort out any driver and firmware related issues on your system

It's worked out well for many of us in the past.

You can download it direct from this link http://downloaddap.org. (This link will open the download page of DAP so you can save a copy to your computer.)

A: Computer Infected-internet Browser Redirects And Computer Freezes/ Computer 2

Hi Please Download Malwarebytes' Anti-Malware from Here :-http://www.majorgeeks.com/Malwarebytes_Ant...ware_d5756.htmlor here :-http://www.besttechie.net/tools/mbam-setup.exeDouble Click mbam-setup.exe to install the application.* Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.* If an update is found, it will download and install the latest version.* Once the program has loaded, select "Perform Quick Scan", then click Scan.* The scan may take some time to finish,so please be patient.* When the scan is complete, click OK, then Show Results to view the results.* Make sure that everything is checked, and click Remove Selected.* When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.* The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.* Copy and Paste the entire report in your next reply.This should do enough to enable you to boot your computer into normal mode THEN ...Please follow these directions to run Combofix & post a log.http://www.bleepingcomputer.com/combofix/how-to-use-combofixsteam

Read other 8 answers
RELEVANCY SCORE 99.2

I am using a Dell Mini 10. I have recently noticed that sometimes the computer gets stuck on the blue welcome screen of windows xp, shows only the desktop, or simply slows down drastically to the point of 100% memory usage. Moreover, when I am browsing the internet, the websites sometimes redirect themselves to a search engine that I have never heard of.

I ran Malwarebytes and found nothing. I ran Spybot S&D, found 4 worms/malwares/etc, and got rid of them. I ran an AVG scan and found nothing. Because none of these programs solved the problem, I tried using system restore. However, the computer freezes on the screen that says "Windows is shutting down." I found it odd that the system restore point was as far back as May 2008, which is a year before I even got the computer.

Any help would be greatly appreciated. Thank you.

A:Computer freezes and browser redirects

Please post the results of your last MBAM scan for review (even if nothing was found).To retrieve the Malwarebytes Anti-Malware scan log information, launch MBAM.Click the Logs Tab at the top.The log will be named by the date of scan in the following format: mbam-log-date(time).txt
-- If you have previously used MBAM, there may be several logs showing in the list.Click on the log name to highlight it.Go to the bottom and click on Open.The log should automatically open in notepad as a text file.Go to Edit and choose Select all.Go back to Edit and choose Copy or right-click on the highlighted text and choose Copy from there.Come back to this thread, click Add Reply, then right-click and choose Paste.Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.Logs are saved to the following locations:-- XP: C:\Documents and Settings\<Username>\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\mbam-log-yyyy-mm-dd-- Vista, Windows 7, 2008: C:\ProgramData\Malwarebytes\Malwarebytes' Anti-Malware\Logs\mbam-log-yyyy-mm-ddPlease download the TDSS Rootkit Removing Tool (TDSSKiller.zip) and save it to your Desktop. <-Important!!!Be sure to print out and follow all instructions for performing a scan or refer to these instructions with screenshots.Extract (unzip) the file to your desktop and make sure TDSSKiller.exe (t... Read more

Read other 1 answers
RELEVANCY SCORE 94

Hi. Before I start I just want to say thank you for your time, patience, and help ahead of time. My problems are that almost everytime I click on a google link in IE7 it redirects me to different websites. Sometimes it will redirect me to the infamous YOUR COMPUTER IS STILL INFECTED BY VIRUSES security threat webpage. I would then have to use the task manager in order to close the window. I have ran the following tools in normal mode and in safe mode and nothing has worked - Malwarebytes, Spybot, Lavasoft Ad-Aware, Trojan Removal, IOBIT, Avast, and a few others. At first a couple of the tools came back with different infected files and I followed the procedure to get rid of them but the same issues still remained when I tried browsing the internet. THIS ALL STARTED after I tried to download a movie using the utorrent application. Since then I have deleted it and I have no other p2p programs. I run Windows Update regulary and my operating system is Vista. Please, Please, help me with this annoying matter.



DDS (Ver_09-12-01.01) - NTFSx86
Run by A1 Knightonly at 9:31:30.89 on Tue 12/22/2009
Internet Explorer: 7.0.6002.18005
Microsoft? Windows Vista? Home Premium 6.0.6002.2.1252.1.1033.18.894.293 [GMT -6:00]

SP: Spybot - Search and Destroy *disabled* (Updated) {ED588FAF-1B8F-43B4-ACA8-8E3C85DADBE9}
SP: Lavasoft Ad-Watch Live! *disabled* (Updated) {67844DAE-4F77-4D69-9457-98E8CFFDAA22}
SP: Windows Defender *enabled* (Outdated) {D68DDC3A-831F-4FAE-9E44-DA132C1A... Read more

A:Browser redirects and the your computer is still infected security threat pop up.

THANKS ANYWAY BUT I WAS ABLE TO FIX IT MYSELF. I'm not as technical as you all are but I'm not a novice neither. I didn't have the time to wait. I really needed to be able to browse to some important sites. THANX AGAIN!

Read other 1 answers
RELEVANCY SCORE 93.2

Hi all,

My name is Marc. I am currently running an Asus Eee 1008HA Netbook. I run Windows XP and use Mozilla Firefox for most browsing. Recently it has been increasingly bogged down and the processor will rev and eventually just die. Regardless of what I am doing, the computer will freeze on whatever program I am using at the moment. The screen locks and the computer continues to make noise but nothing happens. This first began happening a couple of weeks ago and occurred maybe once every other day. It has since devolved to the point where it occurs every 3-5 minutes. My internet browsers are down to a crawl, and frequently freeze up for 10-15 seconds. I am also experiencing a problem with a fake citibank website. When I try to visit citibank, I am redirected to an identical website except when I try to log in, it tells me incorrect username and password and requests Name, DOB, SSN, Mother's maiden name, card information, pin #, account number, and routing number. At the bottom of mozilla while the page is loading, I see waiting for vendorweb.citibank.com. I have tried using malware bytes, ad-aware, pc-doctor and others to remove the issue, including using malware bytes in safe mode. Thus far nothing has worked. I turn to you, Bleeping Computer, in the hopes that you can solve these problems. Any help would be very much appreciated. Thank yohttp://www.bleepingcomputer.com/forums/topic299805.html#u.

Read other answers
RELEVANCY SCORE 91.6

Recently my computer has been experiencing some problems. Google will redirect me to unwanted websites and Firefox will crash every 5 minutes or so. IE doesn't crash as often, but it still will crash. My computer will also freeze completely and I will need to fully shut it down and when it is turned back on sometimes all the desktop icons and task bar do not show up. Malwarebytes and Spybot S&D found malware and removed them, but they did not solve the problem. I tried using the DDS tool, but for some reason it would not open on my computer. Anyways, here is my HiJackThis log. Thank you so much for any help.Logfile of Trend Micro HijackThis v2.0.2Scan saved at 11:04:04 PM, on 4/20/2009Platform: Windows XP SP3 (WinNT 5.01.2600)MSIE: Internet Explorer v7.00 (7.00.6000.16791)Boot mode: NormalRunning processes:C:\WINDOWS\System32\smss.exeC:\WINDOWS\system32\winlogon.exeC:\WINDOWS\system32\services.exeC:\WINDOWS\system32\lsass.exeC:\WINDOWS\system32\svchost.exeC:\Program Files\Windows Defender\MsMpEng.exeC:\WINDOWS\System32\svchost.exeC:\WINDOWS\system32\svchost.exeC:\WINDOWS\system32\LEXBCES.EXEC:\WINDOWS\system32\spoolsv.exeC:\WINDOWS\system32\LEXPPS.EXEC:\Program Files\APC\APC PowerChute Personal Edition\mainserv.exeC:\Program Files\Common Files\Apple\Mobile Device S... Read more

A:Internet crashes, google redirects me, computer completely freezes

Hello and welcome to Bleeping ComputerWe apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine. If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.If you have already posted a DDS log, please do so again, as your situation may have changed.Use the 'Add Reply' and add the new log to this thread.Thanks and again sorry for the delay.We need to see some information about what is happening in your machine. Please perform the following scan:Download DDS by sUBs from one of the following links. Save it to your desktop.DDS.comDDS.scrDDS.pifDouble click on the DDS icon, allow it to run.A small box will open, with an explaination about the tool. No input is needed, the scan is running.Notepad will open with the resul... Read more

Read other 2 answers
RELEVANCY SCORE 90.4

Hi guys,

Thank you for reading this and hope we get somewhere.

I was initially infected with this trojan approximately one week ago. Symptoms are url redirect to 'licosearch' amongst others.

I formatted, re-installed windows 7 and up it popped again.

I did a complete format (even tried a low-level, or as close as possible to) and re-installed only to have it pop up again.

A malware bytes scan reveals two infections:

Malwarebytes' Anti-Malware 1.50
www.malwarebytes.org

Database version: 5347

Windows 6.1.7600
Internet Explorer 8.0.7600.16385

18/12/2010 11:51:08
mbam-log-2010-12-18 (11-51-08).txt

Scan type: Full scan (C:\|)
Objects scanned: 167090
Time elapsed: 11 minute(s), 44 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 2

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
c:\Users\WILL\qwers\setup2.exe (Trojan.Dropper) -> Quarantined and deleted successfully.
c:\Users\WILL\qwert\oops1.exe (Trojan.Dropper) -> Quarantined and deleted successfully.

--------------------... Read more

A:Computer redirects to licosearch, computer infected with trojan.dropper

Hello and Welcome to the forums! My name is Gringo and I'll be glad to help you with your computer problems. Somethings to remember while we are working together.Do not run any other tool untill instructed to do so!Please Do not Attach logs or put in code boxes.Tell me about any problems that have occurred during the fix.Tell me of any other symptoms you may be having as these can help also.Do not run anything while running a fix.We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.Click on the Watch Topic Button and select Immediate Notification and click on proceed, this will help you to get notified faster when I have replied and make the cleaning process faster.In order for me to see the status of the infection I will need a new set of logs to start with.Please print out or make a copy in notpad of any instructions given, as sometimes it is necessary to go offline and you will lose access to them.DeFogger: Please download DeFogger to your desktop.

Double click DeFogger to run the tool.
The application window will appear Click the Disable button to disable your CD Emulation drivers Click Yes to continue A 'Finished!' message will ap... Read more

Read other 3 answers
RELEVANCY SCORE 88

I have a New quad core Q6600 Inspiron 530 with WinXP Pro & 4 GB of properly speced RAM
I finally got around to booting up the system and putting all my various programs on the system and putting all settings just right ... and ten this:

The system COMPLETELY FREEZES/CRASHES when using either Firefox, IE or FeedDemon. FeedDemon uses IE as its 'internal' browser.

The crashes are not instant, they happen randomly. I've been able to browse for 20 min with no programs, and it'll freeze. It doesn't seem to matter if I'm loading several tabs or just once or just clicking a simple link. A page may be almost fully loaded, or only just start - doesn't discriminate.

The only program that I thought may have been the culprit was RoboForm b/c it works in both IE and Firefox. I uninstalled it - same problem.

I've searched various forums to no avail.

I've confirmed this is not a hardware error tough tons of tests. I know what I'm doing pretty well when it comes to computers, but this has me stumped.

The problem seem similar to this guy: http://www.experts-exchange.com/OS/Microsoft_Operating_Systems/Windows/XP/Q_23122632.html
 

A:Solved: Full computer freezes when using ANY internet browser

Read other 11 answers
RELEVANCY SCORE 87.2

help my computer has been acting weird lately it has automaticly shut down internet browsers when im using them and shuts down other programs as well and i also cant use some of my programs i have because it says that theres a error and some pictures on websites and programs will not show up so i dont kno what to do or look at and my computer has been freezing up alot lately for no reason soo plz help fix my computer thank you

A:Help internet browser automaticly shuts down and my computer freezes alot

Follow the advice here:-
http://www.greyknight17.com/spyware.htm

Let us know how things go.

Peter

Read other 4 answers
RELEVANCY SCORE 85.6

Hi,

I think I've picked up an infection on my computer. I am using Windows XP and FireFox browser. When I click on google search results I am redirected to a different page. However, if I copy and past the web address into the browser it takes me to the correct website.

I tried to run Spybot S&D, but it would not open. I reinstalled it, but still no luck. I have also tried to run Malwarebytes' Anti Malware and SuperAntispyware. I can install them, but they will not run.

I have tried loading Windows in safe mode to access the antispyware programs, but my computer keeps freezing and crashing before it gets to the desktop screen.

Any help would be greatly appreciated!

mdc00sh

A:Computer infected. Google redirects me to random internet pages. Cannot open antispyware software.

Can anyone recommend any antispyware programs that allow you to scan online? I cant run anything that is downloaded and installed on my computer.

Thanks,

Read other 1 answers
RELEVANCY SCORE 84.8

Hi,I have some virus that is re-directing my Google and Firefox searches. It randomly goes to other sites and I have to hit the back button, sometimes several times, and end up in the right place. It seems like a lot of people are having this same problem. I tried rkill and mbam, but they didn't work on this.Thanks for your help!Here is the DDS.txt log:DDS (Ver_09-12-01.01) - NTFSx86 Run by purecheminc at 15:57:52.34 on Mon 01/25/2010Internet Explorer: 8.0.6001.18882Microsoft? Windows Vista? Home Premium 6.0.6002.2.1252.1.1033.18.2036.1163 [GMT -6:00]SP: Windows Defender *enabled* (Updated) {D68DDC3A-831F-4FAE-9E44-DA132C1ACF46}============== Running Processes ===============C:\Windows\system32\wininit.exeC:\Windows\system32\lsm.exeC:\Windows\system32\svchost.exe -k DcomLaunchC:\Windows\system32\svchost.exe -k rpcssC:\Windows\System32\svchost.exe -k LocalServiceNetworkRestrictedC:\Windows\System32\svchost.exe -k LocalSystemNetworkRestrictedC:\Windows\system32\svchost.exe -k netsvcsC:\Windows\system32\svchost.exe -k GPSvcGroupC:\Windows\system32\SLsvc.exeC:\Windows\system32\svchost.exe -k LocalServiceC:\Windows\system32\svchost.exe -k NetworkServiceC:\Windows\System32\spoolsv.exeC:\Windows\system32\svchost.exe -k LocalServiceNoNetworkC:\Windows\system32\tasken... Read more

A:Infected with Internet browser redirect virus [Computer 1]

Hello and welcome to Bleeping ComputerWe apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine. If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.If you have already posted a DDS or GMER log, please do so again, as your situation may have changed.Use the 'Add Reply' and add the new log to this thread.Thanks and again sorry for the delay.We need to see some information about what is happening in your machine. Please perform the following scan:Download DDS by sUBs from one of the following links. Save it to your desktop.DDS.scrDDS.pifDouble click on the DDS icon, allow it to run.A small box will open, with an explaination about the tool. No input is needed, the scan is running.Notepad will open with the resu... Read more

Read other 3 answers
RELEVANCY SCORE 84

Never mind.. You can delete this post. I was so frustrated I just restored my entire laptop back to default factory condition. I am starting fresh and new because I was beyond frustrated.

A:Browser/Internet INCREDIBLY slow all of a sudden. Think my computer may be infected.. :(

It appears that this issue is resolved, therefore I am closing the topic. If that is not the case and you need or wish to continue with this topic, please send me or any Moderator a Personal Message (PM) that you would like this topic re-opened.

Read other 1 answers
RELEVANCY SCORE 81.6

 hijackthis.log   9.86KB
  0 downloadsi have already cleaned out the registry entries causing the redirects using Hijackthis, but after a few hours they came back and i had the same issue. I have taken them off again and now posting to make sure there is nothing else.

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 9:32:27 PM, on 5/31/2011
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.17096)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\PROGRA~1\AVG\AVG10\avgchsvx.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\AVG\AVG10\avgwdsvc.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Common Files\LightScribe\LSSrvc.exe
C:\Program Files\Norton PC Checkup\Engine\2.0.8.13\SymcPCCULaunchSvc.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\Program Files\Norton PC Checkup\Engine\2.0.8.13\ccSvcHst.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Intuit\QuickBooks\QBCFMonitorService.exe
C:\Program Files\Norton PC Checkup\Engi... Read more

A:IE Redirects and computer freezes

we need to do a deeper search than what HJT can provideplease do the following:Please download DDS from either of these linksLINK 1 LINK 2and save it to your desktop.Disable any script blocking protection Double click dds to run the tool. When done, two DDS.txt's will open. Save both reports to your desktop.---------------------------------------------------Please include the contents of the following in your next reply:DDS.txtAttach.txt. NEXTPlease download aswMBR ( 511KB ) to your desktop.Double click the aswMBR.exe icon to run itClick the Scan button to start the scanOn completion of the scan, click the save log button, save it to your desktop and post it in your next reply.

Read other 2 answers
RELEVANCY SCORE 80.8

Here is the first thread detailing some of the steps I took to remedy my issue.

http://www.bleepingcomputer.com/forums/topic443746.html/page__p__2607867__fromsearch__1#entry2607867

It still redirects. But it seems as though now Chrome freezes upon opening and have been using Firefox.

And since installing Malware Bytes, I get a periodic notification try icon saying a potential threat has been blocked from IP address: (changes) and the threat was from utorrent.exe and it has been both incoming and outgoing. I'll update next time I see one with the exact wording.

I tried creating a DDS log, but it didn't progress past about 15 "#" and then when I tried clicking out of the DOS box the computer froze.

I was able to create and upload the GMER log. Plus there are additional logs located in the previous forum post.

A:Computer freezes and Google Redirects

The notification from Malwarebytes Anti Malware says...

"Successfully blocked access to a potentially malicious website: 98.142.248.246

Type: outgoing
Port: 6103, Process: utorrent.exe"

Read other 35 answers
RELEVANCY SCORE 80.8

Hi, my name is Frank. My significant other's HP is running Windows XP Professional 2002 Service Pack 3. Been fighting search redirects and freezes for weeks. Malware Bytes sees nothing. Kaspersky finds a bunch of stuff in safe mode, but can't get it all cleaned out. Here is the Kaspersky scan results from tonight, run from safe mode. Would appreciate some help. Thanks!

Autoscan: completed 3 minutes ago (events: 104, objects: 437914, time: 00:57:25)
5/28/2011 5:28:53 PM Task started
5/28/2011 5:37:42 PM Detected: Virus.Win32.Suspic.gen C:\Program Files\ActivIdentity\ActivClient\accoca.exe
5/28/2011 5:37:42 PM Untreated: Virus.Win32.Suspic.gen C:\Program Files\ActivIdentity\ActivClient\accoca.exe Postponed
5/28/2011 5:47:46 PM Detected: Backdoor.Win32.ZAccess.ad C:\System Volume Information\_restore{DD0CF2F7-77D2-4945-B346-6B5613DA5B5D}\RP219\A0060052.ini
5/28/2011 5:47:46 PM Detected: Rootkit.Win32.ZAccess.c C:\System Volume Information\_restore{DD0CF2F7-77D2-4945-B346-6B5613DA5B5D}\RP219\A0060065.sys
5/28/2011 5:47:46 PM Detected: Rootkit.Win32.ZAccess.c C:\System Volume Information\_restore{DD0CF2F7-77D2-4945-B346-6B5613DA5B5D}\RP219\A0060078.sys
5/28/2011 5:47:46 PM Untreated: Rootkit.Win32.ZAccess.c C:\System Volume Information\_restore{DD0CF2F7-77D2-4945-B346-6B5613DA5B5D}\RP219\A0060065.sys Postponed
5/28/2011 5:47:46 ... Read more

A:Google Redirects and computer freezes

Hi Redwingster and Please follow the instructions in ==>This Guide<==. The guide will step you through the process of generating some diagnostic logs which will help determine the exact nature of the infection. If you cannot complete a step, skip it and continue.Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<== Please include a description of your computer issues and what you have done to resolve them.If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.Please be sure to post back here with a link to your new thread in the malware forum.

Read other 3 answers
RELEVANCY SCORE 79.6

Google is redirecting every time I click on a result and If I use IE my computer completely freezes. I tries a system restore but it will not run. I have run Malwarebytes and it helped a little but has not gotten everything off. Here is my Hijack This log. I dont know where to go from here. Help would be greatly appreciated.Logfile of Trend Micro HijackThis v2.0.2Scan saved at 3:56:38 PM, on 4/13/2009Platform: Windows XP SP3 (WinNT 5.01.2600)MSIE: Internet Explorer v7.00 (7.00.6000.16791)Boot mode: NormalRunning processes:C:\WINDOWS\System32\smss.exeC:\WINDOWS\system32\winlogon.exeC:\WINDOWS\system32\services.exeC:\WINDOWS\system32\lsass.exeC:\WINDOWS\system32\svchost.exeC:\WINDOWS\System32\svchost.exeC:\Program Files\Intel\Wireless\Bin\EvtEng.exeC:\Program Files\Intel\Wireless\Bin\S24EvMon.exeC:\Program Files\Common Files\Symantec Shared\ccSetMgr.exeC:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exeC:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exeC:\WINDOWS\system32\spoolsv.exeC:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exeC:\Program Files\Bonjour\mDNSResponder.exeC:\Program Files\TOSHIBA\ConfigFree\CFSvcs.exeC:\WINDOWS&... Read more

A:Google redirects to odd pages and IE Freezes computer

Hello and welcome to Bleeping ComputerWe apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine. If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.If you have already posted a DDS log, please do so again, as your situation may have changed.Use the 'Add Reply' and add the new log to this thread.Thanks and again sorry for the delay.We need to see some information about what is happening in your machine. Please perform the following scan:Download DDS by sUBs from one of the following links. Save it to your desktop.DDS.comDDS.scrDDS.pifDouble click on the DDS icon, allow it to run.A small box will open, with an explaination about the tool. No input is needed, the scan is running.Notepad will open with the resul... Read more

Read other 11 answers
RELEVANCY SCORE 79.6

Please help. My computer has been running slow and many times when I upload a page it says it is not responding. The other issue is that when I do a search on google and click on the correct search,it directs me to another soliciting site. I have tried to run GMER both ways and it just will not finish. My whole computer seems to freeze everytime I run it. Are there any other alternatives? I will give you what I was able to run. Thank you very much.

DDS (Ver_10-12-12.02) - NTFSx86
Run by Nick at 7:39:49.01 on Wed 02/02/2011
Internet Explorer: 7.0.5730.13
Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.510.182 [GMT -5:00]

AV: avast! Antivirus *Enabled/Updated* {7591DB91-41F0-48A3-B128-1A293FD8233D}

============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
svchost.exe
svchost.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Alwil Software\Avast5\AvastSvc.exe
C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe
C:\Program Files\Real\RealPlayer\RealPlay.exe
C:\WINDOWS\system32\dla\tfswctrl.exe
C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe
C:\Program Files\Dell\Media Experience\DMXLauncher.exe
C:\WINDOWS\system32\igfxpers.exe
C:\Program Files\Java\jre1.6.0_05\bin\jusched.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Alwil Software\Avast5\avastUI.exe
C:\Program Files\DellSupport\DSAgnt.exe
C:\Program Files\Mic... Read more

A:computer freezes redirects to different sites on google

Hi

Please do the following:

Scan With RootKitUnHooker
Please Download Rootkit Unhooker and save it to your desktop.
Now double-click on RKUnhookerLE.exe to run it.
Click the Report tab, then click Scan.
Check (Tick) Drivers and Stealth
Uncheck the rest. then click OK
When prompted to Select Disks for Scan, make sure C:\ is checked and click OK
Wait till the scanner has finished and then click File > Save Report.
Save the report somewhere where you can find it. Click Close.
Copy the entire contents of the report and paste it in your next reply.

Note** you may get the following warning, just click OK and continue.

"Rootkit Unhooker has detected a parasite inside itself!
It is recommended to remove parasite, okay?"

Read other 8 answers
RELEVANCY SCORE 79.2

The computer is Win7 (64) with IE10. Computer runs slow and the browser redirects. Also the computer security settings will not remain at the settings, I enable the download option under custom security settings and this keeps changing back to disable. Also, I constantly get a windows pop up asking if I want to remain on page or change page. This seems to come and go randomly.
 
I am using MSE and Malwarebytes (free version).

A:Computer slow and browser redirects

Hi and Welcome!!   
 
My name is Jeff. I would be more than happy to take a look at your malware results logs and help you with solving any malware problems you might have. Logs can take a while to research, so please be patient and know that I am working hard to get you a clean and functional system back in your hands. I'd be grateful if you would note the following:
The fixes are specific to your problem and should only be used for the issues on this machine.
It's often worth reading through these instructions and printing them for ease of reference.
If you don't know or understand something, please don't hesitate to say or ask!! It's better to be sure and safe than sorry.
Please reply to this thread. Do not start a new topic.
If you happen to have a flash drive/thumb drive please have that ready in the event that we need to use it.
Please be sure to subscribe to the topic if you have not already done so.
IMPORTANT NOTE : Please do not delete, download or install anything unless instructed to do so.DO NOT use any TOOLS such as Combofix or HijackThis fixes without supervision. Doing so could make your system inoperable and could require a full reinstall of your operating system and losing all your programs and data.
 
Having said that....     Let's get going!!  
----------
 
Please download DDS from either of these links
 LINK 1LINK 2
 
and save it to your desktop.
Disable any antivirus programs during the scan (If you have ... Read more

Read other 63 answers
RELEVANCY SCORE 79.2

Whenever I open a web browser, a mysearchdial page is opening up instead of my home page. I've also been noticing slower and slower loading times as of late. I try to run Malware Bytes, but it always crashes on me before it can remove anything. I'm pretty confident that my computer is infected with something, but I have no idea how to go about solving it.
 
Thanks in advance, Matt.

A:Slow computer, browser redirects

Maybe you'll get lucky with the:https://www.google.com/search?&q=conduit+removal+tool..and/or the Lavasoft Registry Tuner (trial)http://www.lavasoft.com/products/lavasoft_registry_tuner.php

Read other 2 answers
RELEVANCY SCORE 79.2

Hello computer geniuses! My computer has been infested with viruses and I just can't seem to get rid of them. Currently only Spybot seems to be able to detect anything. However even after it takes care of what it finds, more keep coming. The first symptom was just browser redirects from search engines and the occasional pop-up. Since then it has for the most part crippled my computer. I can't really open any programs. "System" is using 100% of the cpu and an error message for Svchost is coming up stating "the memory could not be read". I have no idea what to do anymore. I need help! I am posting the DDS scan as requested. I tried running GMER twice but towards the end of the scan the computer crashes. However, I was able to get a hijack this log which i am going to post as an attachment. Thanks in advance! DDS (Ver_10-03-17.01) - NTFSx86 Run by HP_Owner at 23:51:05.04 on Fri 07/02/2010Internet Explorer: 8.0.6001.18702Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.1023.186 [GMT -6:00]AV: AVG Anti-Virus Free *On-access scanning disabled* (Updated) {17DDD097-36FF-435F-9E1B-52D74245D6BF}AV: Panda Cloud Antivirus *On-access scanning enabled* (Updated) {5AD27692-540A-464E-B625-78275FA38393}AV: Sunbelt VIPRE *On-access scanning disabled* (Outdated) {964FCE60-0B18-4D30-ADD6-EB178909041C}FW: ZoneAlarm Firewall *enabled* {829BDA32-94B3-44F4-8446-F8FCFF809F8B}============== Running Processes ===============C:\WINDOWS&... Read more

A:Browser redirects and a very slow computer

Hello dh8841, Welcome to Bleeping Computer. My name is fireman4it and I will be helping you with your Malware problem.Please take note of some guidelines for this fix: Refrain from making any changes to your computer including installing/uninstall programs, deleting files, modifying the registry, and running scanners or tools. If you do not understand any step(s) provided, please do not hesitate to ask before continuing. Even if things appear to be better, it might not mean we are finished. Please continue to follow my instructions and reply back until I give you the "all clean". Finally, please reply using the button in the lower right hand corner of your screen. Do not start a new topic. The logs that you post should be pasted directly into the reply, unless they do not fit into the post.1.We need to disable Spybot S&D's "TeaTimer"TeaTimer works by preventing ANY changes to the system. It will attempt to undo any fixes we run, because it blocks these fixes from running.In order to safeguard your system from problems that can be brought on by a half finished fix, we need to disable TeaTimer. We can reenable it when we're done if you like.Open SpyBot Search and Destroy by going to Start -> All Programs -> Spybot Search and Destroy -> Spybot Search and Destroy.If prompted with a legal dialog, accept the warning.Click and then on "Advanced Mode"You may be presented with a warning dialog. If so, press Click on Click o... Read more

Read other 10 answers
RELEVANCY SCORE 79.2

I have run several tools including MBAM, superantispyware, smithfraudfix and eset online scan with no success. Had a previous infection with antivirus 2010 and porn pop ups. they seem to be gone...I can log on to one account and comp seems to work ok. The main account we normally use is the one that has the browser redirects and slow response time. also home page has been changed and most searches turn up undesired results...Computer crashed while running GMER. I ran GMER in safe mode but computer locked up when I tried to save the report.so I ran it with sections checked only and it worked.I have completed prep guide and attached logs:DDS (Ver_09-06-26.01) - NTFSx86 Run by tim at 10:23:35.92 on Mon 05/10/2010Internet Explorer: 7.0.5730.11 BrowserJavaVersion: 1.6.0_20Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.502.119 [GMT -4:00]============== Running Processes ===============C:\WINDOWS\system32\svchost -k DcomLaunchsvchost.exeC:\Program Files\Windows Defender\MsMpEng.exeC:\WINDOWS\System32\svchost.exe -k netsvcsC:\WINDOWS\system32\svchost.exe -k WudfServiceGroupsvchost.exesvchost.exeC:\WINDOWS\system32\spoolsv.exesvchost.exeC:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exeC:\Program Files\Bonjour\mDNSResponder.exeC:\WINDOWS\system32\svchost.exe -k imgsvcC:\Program Files\Cano... Read more

A:Browser Redirects; slow computer

Good evening. I see neither an anti-virus program nor a firewall installed - how long has this been the case?

Read other 32 answers
RELEVANCY SCORE 79.2

Have been directed here from my previous thread http://www.bleepingcomputer.com/forums/ind...p;#entry1607671 i've got a virus in my pc web browser, when i run google or mozilla and do a search it takes me to different advertising sites.I also get a anti virus scan pop up from nowhere from time to time saying that my pc is infected.i've ran malewarebytes and spybot along with my avg anti virus but cant seem to get rid of this.Followed the various directions from garmanma but to no availalso noticed that my pc seems to be getting much slower so am hopeful someone here can help me outdss log:DDS (Ver_09-12-01.01) - NTFSx86 Run by pj & clever at 17:44:25.40 on 06/02/2010Internet Explorer: 8.0.6001.18882 BrowserJavaVersion: 1.6.0_18Microsoft? Windows Vista? Home Premium 6.0.6002.2.1252.44.1033.18.3070.1851 [GMT 0:00]SP: Windows Defender *enabled* (Updated) {D68DDC3A-831F-4FAE-9E44-DA132C1ACF46}SP: SUPERAntiSpyware *enabled* (Updated) {222A897C-5018-402e-943F-7E7AC8560DA7}============== Running Processes ===============C:\Windows\system32\wininit.exeC:\Program Files\AVG\AVG9\avgchsvx.exeC:\Program Files\AVG\AVG9\avgrsx.exeC:\Program Files\AVG\AVG9\avgcsrvx.exeC:\Windows\system32\lsm.exeC:\Windows\system32\svchost.exe -k DcomLaunchC:\Windows\system32\nvvsvc.exeC:\Windows\system32\svchost.exe -k rpcssC:\Windows\System32\svchost.exe -k LocalServiceNetworkRestrictedC:\Windows\System32\svchost.exe -k LocalSystemNetworkRestrictedC:\Windows\system32\svchost.exe -k netsvcsC:\Windows... Read more

A:Browser redirects and computer slow

update:just dawned on me that i didn't copy and paste the whole of the dss file so here it is in full !!dss log:DDS (Ver_09-12-01.01) - NTFSx86 Run by pj & clever at 17:44:25.40 on 06/02/2010Internet Explorer: 8.0.6001.18882 BrowserJavaVersion: 1.6.0_18Microsoft? Windows Vista? Home Premium 6.0.6002.2.1252.44.1033.18.3070.1851 [GMT 0:00]SP: Windows Defender *enabled* (Updated) {D68DDC3A-831F-4FAE-9E44-DA132C1ACF46}SP: SUPERAntiSpyware *enabled* (Updated) {222A897C-5018-402e-943F-7E7AC8560DA7}============== Running Processes ===============C:\Windows\system32\wininit.exeC:\Program Files\AVG\AVG9\avgchsvx.exeC:\Program Files\AVG\AVG9\avgrsx.exeC:\Program Files\AVG\AVG9\avgcsrvx.exeC:\Windows\system32\lsm.exeC:\Windows\system32\svchost.exe -k DcomLaunchC:\Windows\system32\nvvsvc.exeC:\Windows\system32\svchost.exe -k rpcssC:\Windows\System32\svchost.exe -k LocalServiceNetworkRestrictedC:\Windows\System32\svchost.exe -k LocalSystemNetworkRestrictedC:\Windows\system32\svchost.exe -k netsvcsC:\Windows\system32\svchost.exe -k GPSvcGroupC:\Windows\system32\SLsvc.exeC:\Windows\system32\svchost.exe -k LocalServiceC:\Windows\system32\nvvsvc.exeC:\Windows\system32\svchost.exe -k NetworkServiceC:\Windows\system... Read more

Read other 24 answers
RELEVANCY SCORE 79.2

Im following the help for infection directions heres my logs :>

DDS (Ver_09-07-30.01) - NTFSx86
Run by Owner at 22:10:26.40 on Wed 09/02/2009
Internet Explorer: 6.0.2900.2180
Microsoft Windows XP Home Edition 5.1.2600.2.1252.1.1033.18.1022.748 [GMT -7:00]

AV: Webroot Internet Security Essentials *On-access scanning disabled* (Updated) {77E10C7F-2CCA-4187-9394-BDBC267AD597}

============== Running Processes ===============

C:\Program Files\Webroot\Spy Sweeper\WRConsumerService.exe
C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
svchost.exe
svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Java\jre6\bin\jqs.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\WINDOWS\system32\MsPMSPSv.exe
C:\Program Files\Yahoo!\SoftwareUpdate\YahooAUService.exe
C:\WINDOWS\system32\wscntfy.exe
C:\WINDOWS\system32\devldr32.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Documents and Settings\Owner\Local Settings\Temporary Internet Files\Content.IE5\2RORK32J\dds[1].scr

============== Pseudo HJT Report ===============

TB: {4B3803EA-5230-4DC3-A7FC-33638F3D3542} - No File
TB: &Google: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - c:\program files\google\googletoolb... Read more

A:computer slow & redirects browser help

Hello! My name is Sam and I will be helping you. In order to see what's going on with your computer I'll ask for you to post various logs from the tools that we will use to resolve your issue. Please also share with me any information about how your computer is reacting and behaving each step of the way as we work through this process.Please download ComboFix from one of these locations:Link 1Link 2Link 3Important!You should NOT use Combofix unless you have been instructed to do so by a Malware Removal Expert. It is intended by its creator to be used under the guidance and supervision of an Malware Removal Expert, not for private use.Using this tool incorrectly could lead to disastrous problems with your operating system such as preventing it from ever starting again. Make sure that you save ComboFix.exe to your DesktopDisable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools

Double click on ComboFix.exe & follow the prompts.

As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.

Follow ... Read more

Read other 5 answers
RELEVANCY SCORE 78.8

This Dell 1505 computer has suddenly developed problems. Weeks ago, the computer bagan to run slower and slower. It usually would not shut down from the Startup Menu, but the button had to be pushed. It often would freeze during typical, internet browsing on AOL It suddenly experienced pop-up screens requesting credit card numbers from AOL or Qwest, both fake websites. It occasionally won?t open IE or Firefox from either a ?shortcut? or from the Startup Menu. Even when it does open these browsers, it often freezes in a few minutes. It seems to be writing continuously to the hard drive. In working with Technical Support Forum, dds scans were obtained successfully, but twice the computer shut down with a blue screen memory dump while running a gmer scan with the message "problem seems to be caused by the following file: fxtdqpow.sys". It previously showed a blue screen memory dump after scanning for an hour with Microsoft.com/security/malwareremove, and ending on the open port scan.

I will provide DDS.txt (pasted) and attach.txt (attached) the Gmer scan caused the computer to freeze. Please help...


DDS (Ver_10-03-17.01) - NTFSx86
Run by Kathryn at 11:11:25.82 on Wed 03/31/2010
Internet Explorer: 8.0.6001.18702 BrowserJavaVersion: 1.6.0_18
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.2046.1484 [GMT -6:00]

AV: McAfee VirusScan *On-access scanning disabled* (Updated) {84B5EE75-6421-4CDE-A33A-DD43BA9FAD83}
FW: McAfee Personal Firewall *d... Read more

A:Computer freezes, redirects, slow, won't open browsers

Hello and Welcome to TSF

Please Subscribe to this Thread to get immediate notification of replies as soon as they are posted. To do this click Thread Tools,
then click Subscribe to this Thread. Make sure it is set to Instant notification by email, then click Add Subscription.

Please note that the forum is very busy and if I don't hear from you within three days this thread will be closed.



Please download Malwarebytes' Anti-Malware from Here

Note: If you already have Malwarebytes' Anti-Malware, just update then run it.Double Click mbam-setup.exe to install the application.
Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
If an update is found, it will download and install the latest version.
Once the program has loaded, select "Perform Quick Scan", then click Scan (the scan may take some time to finish, so please be patient).
When the scan is complete, click OK, then Show Results to view the results.
Make sure that everything is checked, and click Remove Selected.
When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.(See Extra Note)
The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
Copy and Paste the entire report in your next reply .
Note: If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts, click OK to either and let MBAM proceed with the di... Read more

Read other 19 answers
RELEVANCY SCORE 78.4

I am using Windows XP. About two weeks ago, I was using Firefox when AVG Free informed me of potential malware and trojan threats. I told it to block/remove them and I continued on as normal. Eventually I noticed that Firefox would, on occasion, randomly redirect to a different web address. These web addresses seem to have nothing in common and appeared to be unique every time.

I ran a full scan through AVG Free and it picked up two trojans and removed them. I then ran Malwarebytes Anti-Malware and it detected malware and claimed to have removed it. I continued on as normal figuring my computer was okay now.

However, after an initial false sense of security, Firefox started redirecting at random again. Then it closed itself without notice, and a windows security scan started. I couldn't do anything with this window, so panicking, thinking it was fake and actually an infection, I managed to close it. From this point on however, opening a program brings up an "Open With" window giving me the option to select which program to open the 'file' with. I managed to get Firefox to open, by selecting Firefox as the program to use. I did the same with Malwarebytes, but part way through it encountered an error and had to close.

What can I do to get rid of this once and for all?

A:Browser redirects randomly, computer sometimes sluggish

Hello

I believe a smart thing to do would be scan with Hitman Pro, SuperAntiSpyware, Eset Online Scan and Dr Web Cure it. These are all recommended to detect and quarantine harmful or potentially malicious software. I know there are a lot listed here, but it is better to ensure that your system is clean then leave a virus in the wait.

I also suggest downloading Firefox 4 (if you have a older version)
Download Adblock Plus add on (blocks redirecting ads and other nuisances)
Download WOT (Web of Trust which tells you which sites are safe to use)
Download NoScript (blocks scripts that malware use to exploit your browser and load onto the system)

This may help to prevent future infections. I also suggest uploading Sysinspector log to Eset's website by downloading the file (search for Sysinspector download Nod32). This log lists running processes and critical system files that the professionals of eset analyse, to discover any hidden rootkits or infections.

Hope this helps

Read other 3 answers
RELEVANCY SCORE 77.6

Hello everyone,

I'm new to your site and I'm having serious problems with my computer. I'm hoping somebody here may be of assistance seeing
as I've spent the last 2 or 3 days trying to find a solution and not getting very far.

My computer has Windows XP Professional operating system. The computer used to be connected to a router to allow other users in the household to access the internet but then it died/malfunctioned so the computer was then directly connected to the internet. Then I started having problems as follows:

My AVG anti-virus detected some kind of Trojan Dropper Generic 4 virus and I think around this time I also started getting some random broswer pop-ups or redirects. I'm a bit fuzzy on the timing of events. Anyhow, I decided to run a scan with AVG and then eventually SpyBot Search and Destroy and made sure everything is updated. Some things got caught like Adware Advertising, etc. Just to give you more information, I also have Spyware Doctor, SpywareGuard, SpywareBlaster, and now very recently also SuperAntispyware and Avira AntiVirus. At some point I opened the Task Manager and saw that one of several processes named svchost.exe is taking up all the CPU attention between 90 and 100% (mostly 100%). This came to my attention after AVG reported something and checking on details mentioned this process.

I spent some time looking up "svchost.exe virus" on the internet and I've tried running the anti virus and anti sp... Read more

A:Browser Redirects and svchost slowing computer, Help is needed

Welcome aboard Download Security Check from HERE, and save it to your Desktop. * Double-click SecurityCheck.exe * Follow the onscreen instructions inside of the black box. * A Notepad document should open automatically called checkup.txt; please post the contents of that document.=============================================================================Please download MiniToolBox and run it.Checkmark following boxes:Report IE Proxy SettingsReport FF Proxy SettingsList content of HostsList IP configurationList last 10 Event Viewer logList Installed ProgramsList Users, Partitions and Memory sizeClick Go and post the result.=============================================================================Download Malwarebytes' Anti-Malware (aka MBAM): http://www.malwarebytes.org/products/malwarebytes_free to your desktop. * Double-click mbam-setup.exe and follow the prompts to install the program. * At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish. * If an update is found, it will download and install the latest version. * Once the program has loaded, select Perform quick scan, then click Scan. * When the scan is complete, click OK, then Show Results to view the results. * Be sure that everything is checked, and click Remove Selected. * When completed, a log will open in Notepad. * Post the log back here.Be sure to restart the computer.The log c... Read more

Read other 20 answers
RELEVANCY SCORE 77.6

I am running windows XP and something is terribly wrong my browsers all rediret and visit strange pages without me telling it to getting it to go to a page I serch for is nearly impossible!so if I serch for say this website and click a result it takes me anywhere BUT this website. however if I c/p the link into the bar or type by hand we're fine.System32 also "likes" to crash on me. along with "generic host process for win 32 services" which seems to "encounter a problem" after system32 crashes.as for system 32 it's an "application error"the instruction at "0x7c923845" referenced memory at "0x00000000". the memory could not be "read"I noticed in a topic you wanted to know exactly what I was doing when this happened So here it is.I was sitting in my chair talking to a friend on skype we were talking about her cats and I had just asked her to be quiet because the computer was lagging real bad and suddenly svchost.exe had taken up over 200, k of Memory usage and I said "crap not again!" and there was the error.this is upsetting and annoying. So I ran hijackthis! smthfraud was ran as well logs are included as attatchmentsto make it worse Windows update will not run nor can I visit the windows update website. this is only the upteenth time this has happened to me! So far I've tried virus scans wth Mcafee spy scans with spybot Malware scans with superantispy and malwarebyte... Read more

A:One Sick computer. Browser Redirects popups crashes and more

Good evening. Please work through steps 6, 7 and 8 here and post accordingly.

Read other 3 answers
RELEVANCY SCORE 77.2

I'm having problems whenever I use the Google website in either the Chrome or Firefox browsers. It will show me the search results but when I click on them, it takes me some erroneous websites. In addition to this problem, my computer runs slow at times and eventually freezes requiring me to turn it off/unplug it in order to reboot.

I've downloaded the programs suggested in other posts such as Security Check, Farbar Service Scanner, and aswMBR. I already have Malwarebytes and have run it in the past.

Any assistance would be greatly appreciated.

A:Google Search redirects to erroneous pages; Computer sluggish and freezes up

DownloadTDSSkillerLaunch it.Click on change parameters-Select TDLFS file systemClick on "Scan".Please post the LOG report(log file should be in your C drive) Please download GMER from here(doesnot work on 64 bit OS)http://www2.gmer.net/download.phpTemporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.GMER will open to the Rootkit/Malware tab and perform an automatic Full Scan when first run. (do not use the computer while the scan is in progress)If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.Now click the Scan button. If you see a rootkit warning window, click OK.When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.Click the Copy button and paste the results into your next reply. DownloadaswMBRLaunch it, allow it to download latest Avast! virus definitionsClick the "Scan" button to start scan.After scan finishes,click on Save logPost the log results here

Read other 11 answers
RELEVANCY SCORE 76.8

Referred from here: http://www.bleepingcomputer.com/forums/t/275726/computer-running-slow-browser-is-hijacked-redirects-or-opens-new-windows/ ~ OBMy computer running very slow and my browser is hijacked, redirects or opens new windows in IE 7, Google Chrome and Firefox. I have ran several malware removal programs including Spybot, Malwarebytes' Anti-Malware and SUPERAntiSpyware Free Edition. They usually find stuff, but I think whatever it is reinstalls itself or it isn't being detected. Please let me know what my first step should be in detecting the issue and solving this! Thank you!!! I tried running RootRepeal with no success. It says "intitalizing, please wait" and never does anything. I even tried doing it in safe mode. It kept telling me that I don't have enough virtual memory to run the application. I downloaded Rkill and ran it. Then I tried the RootRepeal again. A system information box comes up and says that I do not have enough virtual memory and it is attempting to shut down unneeded processes to run RootRepeal. I waited about an hour and it still locked up the computer.My computer is running on 512 MB RAM and an AMD Athlon XP 2400+ 2.00 GHz. I have an A-Bit NF7-S motherboard and am running on Windows XP Professional. I'm gonna pick up some more RAM, which I had planned on doing anyways, and see if I can run it after that. Win32kDiag:Running from: C:\Documents and Settings\Micah\Desktop\Win32kDiag.exeLog file at : C:\Documents and Settings\Micah\Desktop\Win32kDia... Read more

A:Computer Slow, browser is hijacked, redirects or opens new windows

Hi,My name is Extremeboy (or EB for short), and I will be helping you with your log.We apologize for the delay of response. If you still require assistance we would like to see the current condition of your system so please post a new set of DDS Logs as well as a RootRepeal log and a description of any remaining problems or symptoms you may still have please.If for any reason you did not post a DDS log or RootRepeal log please refer to this page and in step #6 and Step #7 for further instructions on downloading and running DDS & RootRepeal. If you have any problems just let me know in your next reply or simply post a Hijackthis log.For your next reply I would like to see:-The DDS logs---DDS.txt and Attach logs-RootRepeal logs-Description of any remaining problems you may still have.Thanks again and we apologize for the delay.With Regards,Extremeboy

Read other 9 answers
RELEVANCY SCORE 76.8

Referred from: http://www.bleepingcomputer.com/forums/t/234721/firefox-jumping-to-windowstopcontent/ ~ OBI currently use Mozilla Firefox as my default internet browser.Starting yesterday, every time I do a google search and click on one of the result links I end up being redirected to a blank page with the URL reading "http://windowstopcontent.com/?q=(whatever the google search term was)" and the tab reads "Jumping"This happens every time I try to do a google search and click on a link.I have ran Superantispyware and Malwarebytes Antimalware, but neither program was able to fix this problem.I've also noticed that the same problem occurs on Internet Explorer when doing google searches.It seems similar to the "Jump/Redirect" problem which is found and acknowledged by many help sites.But it's not completely the same.For example:I typed "Runescape" into Google, and the first search result was the Runescape site (www.runescape.com) but when I clicked on it I was redirected to this page "http://windowstopcontent.com/?q=runescape"This happens for every search.Logs postedUNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.IF REQUESTED, ZIP IT UP & ATTACH ITDDS (Ver_09-05-14.01)Microsoft Windows XP ProfessionalBoot Device: \Device\HarddiskVolume1Install Date: 4/5/2007 8:15:18 PMSystem Uptime: 6/23/2009 6:29:55 AM (6 hours ago)Motherboard: ASUSTek Computer INC. | | Opal Processor: AMD Turion™ 64 Mobile Technology ML-34 | Socket 754 | 1790/200mhz==== Disk Partitions ========... Read more

A:Computer infection, hijacks browser and redirects google search

Hello Marc E. and welcome to Bleeping ComputerWe apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine. If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.If you have already posted a DDS log, please do so again, as your situation may have changed.Use the 'Add Reply' and add the new log to this thread.Thanks and again sorry for the delay.We need to see some information about what is happening in your machine. Please perform the following scan:Download DDS by sUBs from one of the following links. Save it to your desktop.DDS.scrDDS.pifDouble click on the DDS icon, allow it to run.A small box will open, with an explaination about the tool. No input is needed, the scan is running.Notepad will open with the resu... Read more

Read other 2 answers
RELEVANCY SCORE 76.8

XP computer, slow and the browser would redirect to other sites.

Anti-virus is Comodo. It doesn't seem to be working. I get a strange error (Update failed. Error code 0x800040002. No such interface supported) whenever I try to update. Can't find the uninstaller, so I can't uninstall it to reinstall!

Multiple iexplore.exe files running, even when I'm not running IE. Slows the computer dramatically.

I was able to download and install MalewareBytes, which removed a number of viruses, but didn't stop the multiple iexplore.exe files. I normally try to fix things myself, but this one is clearly beyond my experience.

Couldn't run DDS, it hangs and does not finish. Other two ran fine, logs below. I'm coping with a new job, so I may not respond in a timely manner, but within 48 hours, I promise.
 

A:Help! Multiple instances of iexplore, browser redirects, slow computer...

Read other 6 answers
RELEVANCY SCORE 76.8

I have WindowXP Pro. When I go on internet my homepage"yahoo" comes up but it freezes. When I go to another webpage bottom lft. hand corner "Opening page", "Transferring data".Rt. corner the "green bar" is lit but take forever to go to webpage. I can get on the internet from "another source" on my computer it works fine. I don't know what's the problem. I've deleted cookies, temp. files, cache, defrag., reg.clean., spybot, spydoctor, macafee anti-viruse. I tried everything I possible can. I'm use microsoft ie6 tried using foxfire but could not open.I don't know what's the problem please Help.
 

A:Ie Browser, Computer Freezes

check you connection setting and proxy settings in IE.
 

Read other 3 answers
RELEVANCY SCORE 76.8

my computer has started to randomly freeze, or so it seems. it seemed to be happening when i was watching videos on Firefox, i tried to update my addons and extentions for firefox. everytime i would try to install an updated my computer would freeze. i have ran and updated Malwarebytes, spybot S&D, and Microsoft security Essentials. nothing was found. i also ran CCleaner also with no success. i have tryied using other browsers Internet Explorer and Chrome still with the same issue.

A:computer freezes when using any browser

Hello can you run these?MiniToolBoxPlease download MiniToolBox, save it to your desktop and run it.Checkmark the following checkboxes:Flush DNSReport IE Proxy SettingsReset IE Proxy SettingsReport FF Proxy SettingsReset FF Proxy SettingsList content of HostsList IP configurationList Winsock EntriesList last 10 Event Viewer logList Installed ProgramsList Users, Partitions and Memory size.Click Go and post the result (Result.txt). A copy of Result.txt will be saved in the same directory the tool is run. Note: When using "Reset FF Proxy Settings" option Firefox should be closed.Please Download TDSSkiller Launch it. Click on change parameters-Select TDLFS file system Click on "Scan".Please post the LOG report(log file should be in your C drive) Do not change the default options on scan results.

Read other 1 answers
RELEVANCY SCORE 76.8

Referred from here: http://www.bleepingcomputer.com/forums/topic418249.html ~ OBDDS.txt log and Attach.txt log are both attached to this post.GMer is currently running, I will post the report log as soon as it completes.Edit: My computer "blue screened" about two minutes after GMer started. I've not had a blue screen in quite a while. Should I attempt GMer again, or leave it be?

A:Computer infected, causing Google Redirects

Hello and Welcome to the forums! My name is Gringo and I'll be glad to help you with your computer problems. Somethings to remember while we are working together.Do not run any other tool untill instructed to do so!Please Do not Attach logs or put in code boxes.Tell me about any problems that have occurred during the fix.Tell me of any other symptoms you may be having as these can help also.Do not run anything while running a fix.We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.Click on the Watch Topic Button and select Immediate Notification and click on proceed, this will help you to get notified faster when I have replied and make the cleaning process faster.In order for me to see the status of the infection I will need a new set of logs to start with.Please print out or make a copy in notpad of any instructions given, as sometimes it is necessary to go offline and you will lose access to them.DeFogger: Please download DeFogger to your desktop.

Double click DeFogger to run the tool.
The application window will appear Click the Disable button to disable your CD Emulation drivers Click Yes to continue A 'Finished!' message will ap... Read more

Read other 19 answers
RELEVANCY SCORE 76.4

Hello and thank you in advance for any help you might be able to give me. I am reasonably competent computer user and should be able to understand what you need me to do. I am experiencing this problem in all browsers, Firefox, IE and Chrome. The problem started happening in the last few days, about the same time my son came to stay with me for the week, Hmmm.After surfing for 5-10 minutes the browser will cease to load pages and then computer will stop responding. Functionality to many computer programs will cease to work, shut down and restart do not respond and a hard reboot is necessary. DSL is still available to online game if it was already running though. I am sure my son or I went somewhere stupid and caught something but I don't know what. AVG and zone alarm were running on the computer. I have run ad aware, spybot, , Malwarebytes, Superantispyware and Hijackthis. Doubleclick was found. Problem still persists.Computer info:Vista HomePremium SP1Intel Core2 Quad [email protected] GHz6 GB RamNVIDIA GeForce 9800 GTGigabyte EP45-UD3P MmotherboardHijackThis log is here:Logfile of Trend Micro HijackThis v2.0.2Scan saved at 12:12:55 PM, on 8/8/2009Platform: Windows Vista SP1 (WinNT 6.00.1905)MSIE: Internet Explorer v8.00 (8.00.6001.18813)Boot mode: NormalRunning processes:C:\Windows\system32\Dwm.exeC:\Windows\Explorer.EXEC:\Windows\system32\taskeng.exeC:\Program Files\Windows Defender\MSASCui.exeC:\Program Files\AVG&#... Read more

A:Browser freezes after a few minutes, then computer freezes

Hello and welcome to Bleeping ComputerWe apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine. If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.If you have already posted a DDS log, please do so again, as your situation may have changed.Use the 'Add Reply' and add the new log to this thread.Thanks and again sorry for the delay.We need to see some information about what is happening in your machine. Please perform the following scan:Download DDS by sUBs from one of the following links. Save it to your desktop.DDS.scrDDS.pifDouble click on the DDS icon, allow it to run.A small box will open, with an explaination about the tool. No input is needed, the scan is running.Notepad will open with the results.Foll... Read more

Read other 2 answers
RELEVANCY SCORE 76

This is my first post, thanks your anyone's help in advance.

My computer running very slow and my browser is hijacked, redirects or opens new windows in IE 7, Google Chrome and Firefox. I have ran several malware removal programs including Spybot, Malwarebytes' Anti-Malware and SUPERAntiSpyware Free Edition. They usually find stuff, but I think whatever it is reinstalls itself or it isn't being detected. Please let me know what my first step should be in detecting the issue and solving this! Thank you!!!

A:Computer Running Slow, browser is hijacked, redirects or opens new windows

Welcome to BCWe Need to check for Rootkits with RootRepealDownload RootRepeal from the following location and save it to your desktop.Direct Download (Recommended)Primary MirrorSecondary MirrorSecondary MirrorSecondary MirrorZip Mirrors (Recommended if you have a slower connection or if the Direct Download mirror is down)
Primary MirrorSecondary MirrorSecondary MirrorRar Mirrors - Only if you know what a RAR is and can extract it.
Primary MirrorSecondary MirrorSecondary MirrorExtract RootRepeal.exe from the archive (If you did not use the "Direct Download" mirror).Open on your desktop.Click the tab.Click the button.Check all seven boxes: Push OkCheck the box for your main system drive (Usually C:), and press Ok.Allow RootRepeal to run a scan of your system. This may take some time.Once the scan completes, push the button. Save the log to your desktop, using a distinctive name, such as RootRepeal.txt. Include this report in your next reply, please.=====================Please download Win32kDiag.exe by AD and save it to your desktop.alternate download 1alternate download 2This tool will create a diagnostic report Double-click on Win32kDiag.exe to run and let it finish. When it states Finished! Press any key to exit..., press any key on your keyboard to close the program. A file called Win32kDiag.txt should be created on your Desktop.Open that file in Notepad and copy/paste the entire contents (from Starting up... to Finished! Press any key to exit...) ... Read more

Read other 6 answers
RELEVANCY SCORE 76

Hello there,
A friend of mine said that her computer had been acting up, so she was planning on taking it to Best Buy to let the Geek Squad take a look at it and fix it. I've had problems with the Geek Squad's service in the past, so I offered to take a look at her computer for her, and if what I found was beyond what I could do then she could take it in. First thing I noticed was a lot of programs on startup, but that's easy enough to fix. Went to the browser (IE at the time) to grab avg and mbam, and noticed that the default page was set to this "Swag Bucks" site, and that there was a "Swag Bucks" toolbar on the browser as well. Decided to get Firefox first, and as soon as it was finished installing, the "Swag Bucks" toolbar installed itself on that as well. Uninstalled anything and everything that I could find with Swag or Bucks in its name, and set up multiple runs of avg and mbam. Once those were done, I decided that I'd check for any rootkits while I was at it, since it seemed like Swag Bucks was an easy vector for malware given that it was already redirecting to its page from any other search engine and "tracking shopping habits." It seems like it bills itself as a shopping tool that rewards you for using it, searching through it, and buying stuff from the links it provides. I installed and ran RogueKiller just to see if anything popped, and it came back with a couple of registry keys, a couple of files, and a page on how to remove ZeroAccess. Went with ComboFix next, ... Read more

A:Cleaning computer for a friend, found ZeroAccess, root.mbr, browser redirects

Hello and welcome to Bleeping Computer! I am HelpBot: an automated program designed to help the Bleeping Computer Staff better assist you! This message contains very important information, so please read through all of it before doing anything.
We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.
To help Bleeping Computer better assist you please perform the following steps:
*************************************************** In order to continue receiving help at BleepingComputer.com, YOU MUST tell me if you still need help or if your issue has already been resolved on your own or through another resource! To tell me this, please click on the following link and follow the instructions there.CLICK THIS LINK >>> http://www.bleepingcomputer.com/logreply/496607 <<< CLICK THIS LINK
If you no longer need help, then all you needed to do was the previous instructions of telling me so. You can skip the rest of this post. If you do need help please continue with Step 2 below.
***************************************************If you still need help, I would like you to post a Reply to this topic (click the "Add Reply" button in the lower right hand of t... Read more

Read other 11 answers
RELEVANCY SCORE 76

Hello everyone,
 
Every time I go to Yahoo.com and try to go to my email, Yahoo Fantasy Sports, or do something else on Yahoo.com My computer freezes up and My web browser freezes up for about a minute or 2!  No matter what web browser I am using it still happens and no matter what Yahoo email account I use it still happens!!  I am getting sick and tired of it!! I tried Clearing Web browser Cache, Computer Cache, Clearing Cookies, Changing/Using different Web Browsers, and restarting my computer, But it still happens!!  I am at a loss as to why this is happening and to how to prevent this from happening!! 
 
Does anyone know why this is happening and how to keep this from happening?  
 
I looked on Yahoo about it but could not find anything except a reference about having too many contacts and something similar happening but only when Yahoo starts up or loads up. But that is not the problem I am having.  Yahoo loads up normally, then when I go to go to view my emails, go to enter Yahoo Fantasy Sports, or any other yahoo page except the main Yahoo page, My computer freezes up and the Web Browser freezes up along with any other program that is operating at the time!! 
 
I update all my programs every few days and defrag my hard drive once a month, so that should not be the cause of the problem!  
 
All the help will be appreciated! Thanks

A:Yahoo freezes my Computer and web browser!

After having had a Yahoo account for years I finally cut ties with them.  They were always hassling me about something, oftten times I'd get the message that my Display Settings needed to be something else. They got to be more trouble than they were worth, always hassling me about changing to the NEW EMAIL when their NEW EMAIL sucked, I just wanted to be left alone.
 
No other site I went to bugged me about my Display Settings.  Why would I change my Display to suit them and probably thereby screw up my settings for everyone else but them?   if it ain't broke don't fix it.
 
Used to be you could get hold of someone there to email if you had a question but those days are gone.
 
So anyway - I really tried to hang on with them because I have one Yahoo Group I can't go to anymore - I have been free of them for long enough that finally some of the things that annoyed me about them are fading into history, I can't remember exactly what, i just know they were getting on my last nerve.
 
For a while they would randomly send a message that due to high activity they were SORRY but I couldn't send anything - basically was sent to Adult Timeout I guess.   So I'm in the middle of emailing a group of people working on a project with me and then BAM just like that Its a no-go.

Read other 1 answers
RELEVANCY SCORE 76

Hi, im from Costa Rica, so my english isnt the best.

I decided to use chrome as my default browser so i donwloaded it, when i started using it, my computer froze totally. I was very scared because my PC is kinda of new and that should have not happen, before that, i did had not any problem. After all that trouble i tought it would be better to use my old browser; firefox, but the same problem ocurred. I Can't show you any screenshot becasue im not able to do anyhting. Now im using IE(not cool) and my PC does not freeze. I'm very worried because my parents did all they could to get me this computer for college. I would die if this problem cant be solved.

My computer is a Dell XPS 9100
Windows 7
Core-i7 930
12GB RAM
ATI Radeon HD 5770 1024MB

I would really aprecciate your help.

Read other answers
RELEVANCY SCORE 76

Hi HJT,Sorry about the long description, I'm trying to put all the details here.My desktop (Win XP pro, SP 3) recently seemed to have some big issues. Last week after using some programs and having the browser open for sometime, the computer froze. I had to restart many times and it kept happening. Then I started an AV scan with Trend Micro. The scan got stuck at one particular file (some file that was created before this happened with I compiled some VC++ program). So, I thought that file might be infected and I cut and pasted that file elsewhere. Then again the scan get stuck at another file in the same directory. If I kept the scan on for some more time the computer again froze. If I didn't include this directory in the folders to be scanned, the AV scanner doesn't show any progress at all - gets stuck at 0% progress. When I try to scan for spyware etc. using Ad-Aware or Spybot the computer again froze. So, I restarted the computer in Safe mode and did the virus scan, but the same result. I also tried to scan using AVG scanner (of course uninstalling Trend Micro), but for the same outcome - froze after some time (few hours with AVG).After reading in some forums, I found few external AV scanning programs like Clamwin, McAfee stinger. Clamwin finally found one Trojan userinit. But it seemed like it didn't remove the file since, I could see the file. Then I found that it is a system process, so I was foolish enough and scanned using ComboFix so that it might restore the file ... Read more

A:Computer Freezes when Browser is Open

Hello and welcome to Bleeping ComputerWe apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine. If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.If you have already posted a DDS log, please do so again, as your situation may have changed.Use the 'Add Reply' and add the new log to this thread.Thanks and again sorry for the delay.We need to see some information about what is happening in your machine. Please perform the following scan:Download DDS by sUBs from one of the following links. Save it to your desktop.DDS.scrDDS.pifDouble click on the DDS icon, allow it to run.A small box will open, with an explaination about the tool. No input is needed, the scan is running.Notepad will open with the results.Foll... Read more

Read other 9 answers
RELEVANCY SCORE 75.6

Hi

Firstly i really appreciate the help and time you are going to be giving and im sure you'll eventually fix my computer!

What i have is a
compaq v6000 laptop
Intel T2080 1.73 pentium dual core
2gb ram
partitioned hard drive with vista home premium on the main computer
and then the infected partition which is windows 7 ultimate with roughly 20gb of space for the windows 7.

Basically ive had to use the vista to download and search and create an account with techguy.org as every search redirects when using google on the windows 7.

can you guys please let me know what to do and if searches through vista by checking the partition G of windows 7 can be done aswell that way ill have to continually reboot windows 7 and then vista on and off?!

and just to add, recently ive been getting notifications of gstatic.com being accessed which the computer is refusing as it is detecting it was as a phishing site.

thankyou
 

A:Infected Computer. I think its the explorer.exe virus but google redirects

if any HJT logs or any other logs need to be attached please let me know. and if i need to boot up windows 7 instead of using vista please let me know too.

thankyou
 

Read other 3 answers
RELEVANCY SCORE 75.6

Hello and Welcome to the forums! My name is Gringo and I'll be glad to help you with your computer problems. Somethings to remember while we are working together.Do not run any other tool untill instructed to do so!Please Do not Attach logs or put in code boxes.Tell me about any problems that have occurred during the fix.Tell me of any other symptoms you may be having as these can help also.Do not run anything while running a fix.We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.Click on the Watch Topic Button and select Immediate Notification and click on proceed, this will help you to get notified faster when I have replied and make the cleaning process faster.In order for me to see the status of the infection I will need a new set of logs to start with.Please print out or make a copy in notpad of any instructions given, as sometimes it is necessary to go offline and you will lose access to them.DeFogger: Please download DeFogger to your desktop.

Double click DeFogger to run the tool.
The application window will appear Click the Disable button to disable your CD Emulation drivers Click Yes to continue A 'Finished!' message will ap... Read more

A:Computer infected. Google redirects. Cannot update MS Essentials

Hello 48 Hour bumpIt has been more than 48 hours since my last post.do you still need help with this?do you need more time?are you having problems following my instructions?
if after 48hrs you have not replied to this thread then it will have to be closed!Gringo

Read other 3 answers
RELEVANCY SCORE 75.6

My XP system has recently contracted something that initially appeared as a fake "windows restore" program. Now I have random audio advertisements playing as if they are coming from the internet with no browser open. I also get pop up internet explorer script errors without a browser open. And, when running Mozilla I'm getting random redirects to sites other that what was clicked.

Also my task manager, run command, search function and programs menu were disabled. Doing a real windows restore returned these functions.

the gmer scan ended with a blue screen memory dump after several hours

Several scans of various online anti virus have turned up a couple of things to be deleted, most recently Malwarebytes. The problem still persists. Logs to follow:

Any help would be greatly appreciated.

.
DDS (Ver_11-03-05.01) - NTFSx86
Run by CD at 18:38:19.98 on Thu 04/07/2011
Internet Explorer: 8.0.6001.18702 BrowserJavaVersion: 1.6.0_21
Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.1023.203 [GMT -7:00]
.
AV: AVG Anti-Virus 2011 *Enabled/Updated* {17DDD097-36FF-435F-9E1B-52D74245D6BF}
.
============== Running Processes ===============
.
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
C:\WINDOWS\system32\nvsvc32.exe
C:\WINDOWS\system32\svchost -k DcomLaunch
C:\WINDOWS\system32\svchost.exe -k WudfServiceGroup
svchost.exe
svchost.exe
C:\WINDOWS\system32\spoolsv.exe
svchost.exe
... Read more

A:XP computer infected-audio commercials-mozilla redirects

HiPlease do the following:Download GMER Rootkit Scanner from here or here. Extract the contents of the zipped file to desktop. Double click GMER.exe. If asked to allow gmer.sys driver to load, please consent . If it gives you a warning about rootkit activity and asks if you want to run scan...click on NO.
Click the image to enlarge it
In the right panel, you will see several boxes that have been checked. Uncheck the following ... IAT/EAT Drives/Partition other than Systemdrive (typically C:\) Show All (don't miss this one) Then click the Scan button & wait for it to finish. Once done click on the [Save..] button, and in the File name area, type in "Gmer.txt" or it will save as a .log file which cannot be uploaded to your post.
Save it where you can easily find it, such as your desktop, and attach it in your reply.**Caution**Rootkit scans often produce false positives. Do NOT take any action on any "<--- ROOKIT" entries

Read other 2 answers
RELEVANCY SCORE 75.2

Hello all, this is my first post though I've read through some threads before. I noticed my browser was redirecting my searches to other advertising sites randomly, so I ran malwarebytes (after ccleaner) to see what was going on. It found a couple things, including Trojan.FlyStudi.Gen in the c:\WINDOWS\system32\35DEDD\ directory. I deleted that directory altogether after cleaning it (this was on 3/16). A week prior on 3/10 I had run the scan and had it removed Trojan.Hiloti, Trojan.Agent, Worm.Autorun, and HackTool.Patcher from a few files in the same dierctory and the system restore volume (which I have since disabled).

While my browser is no longer redirecting (I looked for proxys too, none there anymore at least) and my hosts file was clean, now the computer still seems 'hesitant' moreso than before, even. Every time I click on something in the browser but I think in general as well, it hesitates like the processor is in use.

The most concerning news today was that a client of mine who has a joomla website hosted through godaddy just had her site go down. It was hacked with some iframe code in index.php, which I was able to remove and hopefully cure. However, I had this client's (and many of mine as well) login and password information to the hosting provider stored in filezilla. Just today I read that filezilla stores passwords in plain text (is this true??) and am worried that her password and possibly my other accounts and ... Read more

A:Trojan.flystudi.gen, google redirects, partially removed but browser/computer still stalling

Hello , And to the Bleeping Computer Malware Removal Forum. My name is Elise and I'll be glad to help you with your computer problems.I will be working on your malware issues, this may or may not solve other issues you may have with your machine.Please note that whatever repairs we make, are for fixing your computer problems only and by no means should be used on another computer.The cleaning process is not instant. Logs can take some time to research, so please be patient with me. I know that you need your computer working as quickly as possible, and I will work hard to help see that happen. Please reply using the Add/Reply button in the lower right hand corner of your screen. Do not start a new topic. The logs that you post should be pasted directly into the reply. Only attach them if requested or if they do not fit into the post.Unfortunately, if I do not hear back from you within 5 days, I will be forced to close your topic. If you still need help after I have closed your topic, send me or a moderator a personal message with the address of the thread or feel free to create a new one.You may want to keep the link to this topic in your favorites. Alternatively, you can click the button at the top bar of this topic and Track this Topic, where you can choose email notifications. The topics you are tracking are shown here.-----------------------------------------------------------If you have since resolved the original problem you were having, we would appreciate you... Read more

Read other 29 answers
RELEVANCY SCORE 75.2

Hello,

I am having problems with my laptop. The computer gets hot and freezes. Currently running Vista. Also, Firefox will hang sometimes and other times not open up. When I try to kill the process in task manager, the program won't stop. Also, it runs slow. The previous owner of the computer went to a lot of shady sites and downloaded all kinds of stuff so it's possible there were a ton of infections on it. I ran malware scans with Spybot and A Squared free. Both picked up a few Trojans and a bunch of other malware. Tried to quarantine/remove with those programs but I'm not sure it worked. Spybot, I think told me that it wouldn't remove the programs because I didn't have an administrator account on the computer. This is weird, because I double checked and I'm definitely running an administrator account. I even deactivated the guest account then tried it again and it did the same thing. Any help you can give me to make sure I get all malware off this computer would be greatly appreciated.

I am posting the DDS log, as instructed, below
DDS (Ver_09-07-30.01) - NTFSx86
Run by user at 22:03:24.85 on Fri 08/14/2009
Internet Explorer: 7.0.6001.18000 BrowserJavaVersion: 1.6.0_15
Microsoft? Windows Vista? Home Premium 6.0.6001.1.1252.1.1033.18.1013.266 [GMT -5:00]

AV: ThreatFire *On-access scanning disabled* (Updated) {67B2B9A1-25C8-4057-962D-807958FFC9E3}
SP: ZoneAlarm Anti-Spyware *enabled* (Outdated) {F245A209-1085-48B4-B927-35D56015EC60}
SP: Windows Defender *enabled* ... Read more

A:Need Help - Computer Browser Issues, Heats Up, Freezes

Hello and welcome to Bleeping ComputerWe apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine. If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.If you have already posted a DDS log, please do so again, as your situation may have changed.Use the 'Add Reply' and add the new log to this thread.Thanks and again sorry for the delay.We need to see some information about what is happening in your machine. Please perform the following scan:Download DDS by sUBs from one of the following links. Save it to your desktop.DDS.scrDDS.pifDouble click on the DDS icon, allow it to run.A small box will open, with an explaination about the tool. No input is needed, the scan is running.Notepad will open with the results.Foll... Read more

Read other 2 answers
RELEVANCY SCORE 75.2

The ProblemFor about 2 weeks, my computer has been randomly going somewhere else (videocop, google-analytics, gugle) when I type in an address. In the case of google-analytics, it cycles endlessly. There's another website that comes up that won't go away, it just says "Are you sure you want to leave?" and there's no way to close the tab without using the Task Manager to close the entire browser.As of yesterday, the computer has done something new: freezing randomly. Usually this happens when Firefox is open. The mouse goes to an hourglass and does nothing. The computer will not accept any commands. The only way to regain control is to completely shut down the computer. It has happened one time with no browser or any programs running.Malwarebytes, ad-aware, spybot, and trend micro have all failed to find anything. Please help.I followed the instructions in the "Preparation" guide. Here are the files.DDS (Ver_10-03-17.01) - NTFSx86 Run by Chris at 21:32:20.76 on Fri 08/13/2010Internet Explorer: 6.0.2900.2180Microsoft Windows XP Home Edition 5.1.2600.2.1252.1.1033.18.1535.983 [GMT -5:00]AV: Lavasoft Ad-Watch Live! Anti-Virus *On-access scanning enabled* (Updated) {A1C4F2E0-7FDE-4917-AFAE-013EFC3EDE33}============== Running Processes ===============C:\WINDOWS\system32\svchost -k DcomLaunchsvchost.exeC:\WINDOWS\System32\svchost.exe -k netsvcssvchost.exesvchost.exeC:\Program Files\Lavasoft\Ad-Aware... Read more

A:Browser hijacked, computer randomly freezes

Welcome to the BleepingComputer Forums. Since it has been a few days since you scanned your computer with HijackThis, we will need a new HijackThis log. If you have not already downloaded Random's System Information Tool (RSIT), please download Random's System Information Tool (RSIT) by random/random which includes a HijackThis log and save it to your desktop. If you have RSIT already on your computer, please run it again. Double click on RSIT.exe to run RSIT. Click Continue at the disclaimer screen. Please post the contents of log.txt. Thank you for your patience.Please see Preparation Guide for use before posting about your potential Malware problem. If you have already posted this log at another forum or if you decide to seek help at another forum, please let us know. There is a shortage of helpers and taking the time of two volunteer helpers means that someone else may not be helped. Please post your HijackThis log as a reply to this thread and not as an attachment. I am always leery of opening attachments so I always request that HijackThis logs are to be posted as a reply to the thread. I do not think that you are attaching anything scary but others may do so. While we are working on your HijackThis log, please: Reply to this thread; do not start another! Do not make any changes on your computer during the cleaning process or download/add programs on your computer unless instructed to do so. Do not run any other... Read more

Read other 11 answers
RELEVANCY SCORE 75.2

Okay, so I have been having this problem for a while now. My computer freezes, but ONLY when streaming videos in a web browser (from websites like YouTube, Twitter, Twitch, etc.). It happens as follows: I can be watching YouTube for perhaps 30 minutes, already having sat through 5 or 6 videos (sometimes this occurs on the first, however), and while I'm watching a video, all 3 of my monitors freeze, the primary monitor blacks out, and the audio cuts out after about 2 seconds. I've tried letting my computer sit for a while to see if it restores itself, but it never has, so I always need to hard-restart my computer when this happens.

I've upgraded my graphics driver to the latest version, and it didn't fix the problem, so I contacted AMD support, who told me to use Display Driver Uninstaller and uninstall a specific older version of the program. This did not fix my problem either. So finally, I let the AMD auto-installer select one of the older drivers for me based on my card, but that didn't fix it either. I then tried reinstalling each of these separately after using the DDU each time but yet again it did not fix the problem. I?ve even installed a newer version of my BIOS, but the problem was unimpeded.

I am certain that my computer is not overheating, as the fan display on the front of it maintains a reading within 2 degrees of 30 Celsius almost constantly, and I can run DOOM both offline and online at 100 fps with Vulkan ? a considerably more demanding process than wat... Read more

Read other answers