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Stopping G50-45 from entering sleep mode when cover closed

Q: Stopping G50-45 from entering sleep mode when cover closed

G50-45, model 80E3I have connected a 2nd monitor.In power settings you are supposed to be able to turn off sleep mode when the cover is closed.After changing the power settings I still enter sleep mode when I close the cover.Is there a way to NOT enter sleep mode when the lid is closed, as the power settings do not stop sleep mode from occuring? Thanks for any help.

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RELEVANCY SCORE 200
Preferred Solution: Stopping G50-45 from entering sleep mode when cover closed

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link http://downloadreimage.com/download.php. (This link will automatically start a download of Reimage that you can save to your computer.)

RELEVANCY SCORE 80.4

Hi,
I've had this problem intermittently on my laptop for the past 2 years however it has been occuring more often recently.

Basically sometimes when I click the sleep button on Windows 7, the screen fades to black as usual. However the fan keeps running (sounds like when it's on full load) and the power button light stays on endlessly. I always have to force shut it down and restart it.

What can be the issue?
Thanks.

A:Laptop freezes between entering sleep mode to being in sleep mode

Hi joseph10444.

Such a situation may occur when some driver (mostly the PnP device drivers depending on the ACPI configuration) fail to response within a stipulated time period during the power state change.

Let us see some data. Upload your MSINFO32.nfo file.
Click on the start button
Type "msinfo32" (without quotes) in the search bar of the start menu, click the resulting link. It will open the System Information window.
File>Save. In the "File Name" filed, put "MSINFO32" (without Quote), give the save location to desktop, and click the "save" button.
Give the time for processing, it will save a .nfo file on your desktop.
Zip it, and upload it following the instruction.
Upload the list of all the third party drivers Using NirSoft DriverView :
Download and execute Driverview
View > Hide Microsoft Drivers
Edit > Select all
File > Save Selected Items
In the Save dialog, Set the path to desktop, Put "Driverview" in the name field, and save.
Zip the .txt file and upload it.
Those files will give us a closer look to the issue.

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RELEVANCY SCORE 80.4

hai.. help needed.... i am having the exact problem as op.. when i press sleep button, screen goes black (as usual).. but fan, and other keyboard lights are still on... it just freezes... i have to force shutdown to again use my laptop...

i am attaching the msinfo32.nfo, driverview.txt...

and one more thing... i dont have problem of bsod... thanks..

A:Laptop freezes between entering sleep mode to being in sleep mode

Original Thread

Laptop freezes between entering sleep mode to being in sleep mode

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RELEVANCY SCORE 78.4

I have a W520 running Windows 7 Professional. Just recently, my laptop has been going into sleep mode after being idle for about 2-4 minutes (the time is not consistent). My power management is set to "high performance". Put the computer to sleep is set to "Never". The advanced power settings are:Sleep afterOn battery: NeverPlugged in: NeverAllow hybrid sleepOn battery: OffPlugged in: OffHibernate afterOn battery: NeverPlugged in: NeverAllow wake timersOn battery: DisablePlugged in: DisableDoes anybody have an idea of why my laptop goes into sleep mode after 2-4 minutes? Is this a software or hardware problem?

A:W520 entering sleep mode but sleep disabled in pow...

Hi KnightCa,
 
Welcome to Lenovo Community Forums!
 
I'm really sorry to hear that your Lenovo W520 goes into sleep mode even after it has been disabled in Power management.
 
Go to Control panel - - >Power Options - - >Change plan settings (Choose the Power plan that you have selected) - - >Change advanced power settings - - >Adjust the settings under sleep and display as shown below.
 

Also, try doing a windows update and reinstallation of Power manager in your system.
 
If the above said didn?t help, try doing a registry editing.
 
1. Open the Start Menu. 2. In the white line (Start Search) area, type regedit and press Enter. 3. If prompted, click on Continue in the prompt. 4. In regedit, go to: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Power\PowerSettings\238C9FA8-0AAD-41ED-83F4-97BE242C8F20\7bc4a2f9-d8fc-4469-b07b-33eb785aaca0\DefaultPowerSchemeValues.
 
5. Expand DefaultPowerSchemeValues and Click on the key that is for the Power Plan that you want to change the wait time (Refer the table below)
 
Spoiler (Highlight to read)
6. In the right pane, right click on ACSettingIndex (while on AC power) or DCSettingIndex (while on battery power) and click on Modify.
 
7. Choose Decimal, and type in how many seconds you want Windows to wait to go back to sleep automatically after an unattended wakeup.
 
Spoiler (Highlight to read)
8. Close regedit. 9. Restart the computer to apply.
 
 
Hope ... Read more

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RELEVANCY SCORE 74.8

Hello,

I recently got a BSOD when I entered Sleep mode.

I thought a program which I recently installed caused the problem,
but I got another BSOD when I restarted my computer,
uninstalled the program and tried entering Sleep mode a second time.

My second thought was that the power cut today could have caused this problem, but I don't really know.
I ran WinDbg and got this:

Microsoft (R) Windows Debugger Version 6.2.8229.0 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.
Loading Dump File [C:\Windows\Minidump\032412-20092-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*C:\SymCache*http://msdl.microsoft.com/download/symbols
Executable search path is:
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7601.17727.amd64fre.win7sp1_gdr.111118-2330
Machine Name:
Kernel base = 0xfffff800`03268000 PsLoadedModuleList = 0xfffff800`034ac650
Debug session time: Sat Mar 24 20:27:44.980 2012 (UTC + 13:00)
System Uptime: 0 days 0:08:14.073
Loading Kernel Symbols
...............................................................
................................................................
..........................................
Loading User Symbols
Loading unloaded module list
.....
TRIAGER: Could not open triage file : C:\Debuggers\Debuggers\x64\triage\oca.ini, error 2
TRIAGER: Could not open triage file : C:\Debuggers\De... Read more

A:BSOD when entering Sleep mode

You could try a System Restore, wouldn't hurt.

The file wsimdx.sys refers to Atheros Communications, Inc. Wireless Intermediate Miniport Driver that should be updated.

You can use information from this: http://www.sevenforums.com/crashes-debugging/219284-bsod-error-oa002afx-sys-oa002ufd-sys-ndis-sys.html#post1837607

Or find them here:
Atheros Driver Download
ATHEROS drivers for Microsoft Windows (Atheros?????)

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RELEVANCY SCORE 74.8

I know this is a common issue and that it can be caused by a variety of things, hence the reason I'm posting. I have attached the Blue Screen View file. Any help is greatly appreciated

System: Win 7 home x64
Cpu: i7 2630 qm
Ram: 8gb ddr3 1333
Video: nv 540m

A:Bsod when entering sleep mode

  
Quote: Originally Posted by tarzant


I know this is a common issue and that it can be caused by a variety of things, hence the reason I'm posting. I have attached the Blue Screen View file. Any help is greatly appreciated

System: Win 7 home x64
Cpu: i7 2630 qm
Ram: 8gb ddr3 1333
Video: nv 540m


We do need the DMP file as it contains the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.

You may be able to get the DMP files without crashing by booting into safe mode (F8) with networking.

To enable us to assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder.

The procedure:

* Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
* Zip up the copy.
* Attach the ZIP archive to your post using the "paperclip" (file attachments) button.
*If the files are too large please upload them to a file sharing service like "Rapidshare" and put a link to them in your reply.
To ensure minidumps are enabled:

* Go to Start, in the Search Box type: sysdm.cpl, press Enter.
* Under the Advanced tab, click on the Startup and Recovery Settings... button.
* Ensure that Automatically restart is unchecked.
* Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box (the 256kb varies).
* Ensure that the Small Dump Directory is lis... Read more

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RELEVANCY SCORE 74.8

Just recently my computer has not been entering sleep mode. Nothing changed from last week and now it doesn't go. I can select sleep from the start up menu but it instantly turns back on. I went into device manager and deselected all usb and my wireless mouse and keyboard from waking the computer. Still won't sleep but now can enter sleep mode from the start menu and will stay asleep. However won't enter sleep by inactivity. If I unplug the usb receiver the computer will enter sleep like it use to. What going on? Even changed the batteries, because this happened a year ago and it was becuase they were dying, but didn't help this time.

Thanks

A:Computer not entering sleep mode

Does the machine still go to sleep before it turns back on? If so, what output do you get if you run the command powercfg -lastwake from an elevated cmd prompt?

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RELEVANCY SCORE 74.8

My laptop has begun shutting down instead of entering sleep mode. I have not changed the power settings. All settings still say Sleep after X minutes, not Turn Off. It's also possible that it is shutting down upon trying to resume from sleep mode. First of all, is this a question for Lenovo, Intel, or Microsoft? Any suggestions?

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RELEVANCY SCORE 74.8

PC just BSOD while entering sleep mode

A:BSOD while entering sleep mode

Hi yowanvista

-The bugcheck code is 9F, this usually indicate device drivers.
The dump indicated that the problem was caused by the system driver for the PCI slots.\
-To fix this file, start an elevated command prompt (hit start, cmd, right click, run as admin) and type sfc /scannow. What happens?
-PCI.sys was a common issue with XP. Did your Upgrade form XP to Windows 7 ?? Or was it a clean install ?? If its an upgrade it might wanna consider clean install


Code:

Microsoft (R) Windows Debugger Version 6.12.0002.633 X86
Copyright (c) Microsoft Corporation. All rights reserved.
Loading Dump File [C:\Users\TUANTR~1\AppData\Local\Temp\Rar$DI00.536\062810-20014-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

DbsSplayTreeRangeMap::Add: ignoring zero-sized range at ?fffff800`04b3a500?
Symbol search path is: SRV*e:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is:
Windows 7 Kernel Version 7600 MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Machine Name:
Kernel base = 0xfffff800`02e63000 PsLoadedModuleList = 0xfffff800`030a0e50
Debug session time: Mon Jun 28 18:01:55.165 2010 (UTC + 7:00)
System Uptime: 0 days 4:05:11.866
Loading Kernel Symbols
...............................................................
................................................................
..............................
Loading User Symbols
Loading unloade... Read more

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RELEVANCY SCORE 74.8

Computer crashes when entering sleep mode. The led blinks for 2 or 3 seconds before the bluescreen. When rebooting Windows displays the crash message. This happens every time the computer attempts to go to sleep mode. Computer shuts down properly. Worked fine until yesterday.

Windows 7 Pro Sp1 64bit Retail
Asus M4A78T-E Motherboard

Zip file attached

A:BSOD entering sleep mode

  
Quote: Originally Posted by Don188


Computer crashes when entering sleep mode. The led blinks for 2 or 3 seconds before the bluescreen. When rebooting Windows displays the crash message. This happens every time the computer attempts to go to sleep mode. Computer shuts down properly. Worked fine until yesterday.

Windows 7 Pro Sp1 64bit Retail
Asus M4A78T-E Motherboard

Zip file attached


This error is The INTERNAL_POWER_ERROR bug check has a value of 0x000000A0. This bug check indicates that the power policy manager experienced a fatal error.

Usually a bad driver. I am betting it is your Symantec. I would remove and replace it with Microsoft Security Essentials.

IF that doesnt help please upload any DMP files file may get, but I am thinking it is Norton.

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RELEVANCY SCORE 74.8

The past few times I have tried to put my PC into sleep mode, I get a crash. The crash has been dxgkrnl.sys. To my knowledge, this has only been happening since I have added my third monitor to my Eyefinity setup. The third monitor uses a passive DisplayPort to VGA adapter. My guess is that something does't quite work right with the ATi drivers when entering sleep. Anyway...

Would anyone adept in reading dumps kindly look thru and see what you can find?

A:Crash entering sleep mode

This is just a wild guess, I am not really proficient at these analysis yet; but I'm learning. Have a look at this and see if it apples to your hardware setup.

"STOP 0x0000003B" Stop error on a computer that is running Windows 7 or Windows Server 2008 R2 when you use some IEEE 1394 devices

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RELEVANCY SCORE 74.8

I am running Windows 7 Home Premium x64 (SP1). For the past few weeks every time I enter sleep mode I get the BSOD: 0x7E hiber_scsiport.sys. I have attached the BSOD files. Can anyone please help me fix this issue?

A:BSOD when entering sleep mode

I don't see any BSOD in your event logs. The last BSOD I see is back in July 2010.

Are you running a legit copy of Windows?


Code:
\??\C:\Windows\GVTDrv64.sys

Code:
c:\program files (x86)\rivatuner v2.24 msi master overclocking arena 2009 edition\rivatuner64.sys
Start off by removing Gigabyte Easy Tune 6/Riva Tuner. It is a known BSOD maker in Windows 7.

I don't see Easy Tune 6 installed. The driver GVTDrv64.sys is still being loaded so it can cause issues. Go to C:\windows\system32\drivers and locate that file a delete it.

Try and get me a minidump so I can get a better idea as to what's going on

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RELEVANCY SCORE 74.8

My laptop crashes almost every time it attempts to enter sleep mode. When I close the lid or select sleep or hibernate from the start menu, the computer will hang, and it sounds like it is accessing the hard drive. The computer will not respond to any input other than holding down the power button for a hard reset. If left untouched, the machine will eventually crash, and pushing the power button will cause it to boot with a message that the machine had recovered from an automatic shutdown.

This started as an intermittent problem, but now occurs nearly every time the machine attempts to enter sleep mode.

Below is the info shown in the dialog box that pops up after booting from the crash.

Thanks for any and all help!

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1033

Additional information about the problem:
BCCode: 9f
BCP1: 0000000000000003
BCP2: FFFFFA8008309A10
BCP3: FFFFF80000B9A3D8
BCP4: FFFFFA8012B821C0
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\042315-18922-01.dmp
C:\Users\HP\AppData\Local\Temp\WER-126314-0.sysdata.xml

Read our privacy statement online:
Windows 7 Privacy Statement - Microsoft Windows

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt

A:BSOD when entering Sleep mode

I followed the instructions that ARC Posted in this thread, and I was able to sleep my machine for the first time in weeks. Will update again if the problem re-occurs.








  
Quote: Originally Posted by Arc


You cannot blame the computer for it. It is you only who is forcing the computer to run 22 items always in the background.

Free up the startup. Windows does not need any other program to auto start with it, but the auto start programs often conflicts and causes various problems including BSODs.
Click on the Start button
Type “msconfig (without quotes), click the resulting link. It will open the System Configuration window.
Select the “Startup” tab.
Deselect all items other than the antivirus and the touchpad driver, SynTPEnh.
Apply > OK
Accept then restart.
Report us for any further issue.

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RELEVANCY SCORE 74.8

Hi, kindly acquire ur advice ..what could be the root cause why the W7 would reboot itself after entering sleep mode ..pls help out, how can i fix this

thx
 

A:After reboot after entering sleep mode

Did you install SP1 recently? It has a little bug that stops standby from working properly.
 

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RELEVANCY SCORE 74

Whenever I close the lid, the computer will not enter the sleep mode. It will still keep running and eventually display blue screen of death, as it says so when computer is turned on again.

Here are the computer specifications:
OS - Windows 7 or Vista
x86 (32-bit) or x64 - x64
What was the original installed OS on the system? - Windows 7
Is the OS an OEM version (came pre-installed on system) or full retail version (YOU purchased it from retailer)? - OEM version
Approximate age of system (hardware) - 2 years
Approximate age of OS installation (if you know) - 1 year
Have you re-installed the OS? - Yes

CPU - Intel Core i5-2450M
Video Card - Intel HD Graphics Family
MotherBoard - ?
Power Supply, brand & wattage - ?

System Manufacturer - Dell
Exact model number (if laptop, check label on bottom) - Vostro V131

Laptop or Desktop? - Laptop

A:BSOD when closing the lid and entering sleep mode

Hi -

The dump was inconclusive.

See if Driver Verifier flags any 3rd party drivers - http://www.techsupportforum.com/foru...ed-473665.html

What is plugged into your USB ports?

Regards. . .

jcgriff2

`

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RELEVANCY SCORE 74

About ever 2nd or 3rd time I send my desktop into sleep mode, the display goes black, there appears to be disk activity for approx 10 mins until the system figures out there a problem and powers down. Everything works fine when I reboot. Windows states that it was unexpectedly shut down but irt resumes and everything is OK. It usually goes to sleep fine for 1 or more times, but then on the 3rd or 4th time it goes to sleep it crashes again. Any ideas?

- System has latest service pack and all security and windows updates are up to date
- Motherboard is a Asus P8P67 Pro with 16GB DRAM

Attached are the SF Diagnostic files

Thanks, Murray

A:System Crashes When Entering Sleep Mode

Hello mistermonday. Post it following the Blue Screen of Death (BSOD) Posting Instructions.

And, if you disable USB Selective Suspend , is the situation remains the same?

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RELEVANCY SCORE 74

Can anyone assist? My PC is going into sleep mode and blue screening. I've looked at BlueScreenViewer and it says ntkrnlpa.exe is the reason. I've attached the zip file with html report and system scan.

My PC is a Dell XPS 420, Vista 32bit OEM, 4 years old, same os as came pre-installed

CPU is intel Q6600 quad core
Nvidia Geforce 210
Motherboard and power supply unknown

Please help someone clever out there!

Matt

A:Blue Screen entering sleep mode - help

I ran the last 6 dumps, all are inconclusive as to the the driver, but all are caused by a Driver Power State Failure, which in this case means a driver is not responding to the shut down command from the OS.

Most often it's Daemon tools at the root of the issue, try uninstalling Daemon tools lite and see what happens.


BSOD BUGCHECK SUMMARY


Code:

Loading Dump File [C:\Users\Owner\_jcgriff2_\dbug\__Kernel__\Mini032812-01.dmp]
Built by: 6002.18533.x86fre.vistasp2_gdr.111025-0338
Debug session time: Wed Mar 28 07:19:00.195 2012 (UTC - 4:00)
System Uptime: 0 days 6:15:26.655
BugCheck 9F, {4, 258, 85f8e2d8, 0}
Probably caused by : Unknown_Image ( ANALYSIS_INCONCLUSIVE )
DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT
BUGCHECK_STR: 0x9F
PROCESS_NAME: System
FAILURE_BUCKET_ID: 0x9F_4_ANALYSIS_INCONCLUSIVE
Bugcheck code 0000009F
Arguments 00000004 00000258 85f8e2d8 00000000
BiosVersion = A07
BiosReleaseDate = 02/25/2009
SystemManufacturer = Dell Inc.
SystemProductName = Dell XPS420
MaxSpeed: 2400
CurrentSpeed: 2394
??????????????????????????????????????????????????????????????????????????????????????``
Loading Dump File [C:\Users\Owner\_jcgriff2_\dbug\__Kernel__\Mini070612-01.dmp]
Built by: 6002.18607.x86fre.vistasp2_gdr.120402-0336
Debug session time: Fri Jul 6 03:02:03.659 2012 (UTC - 4:00)
System Uptime: 0 days 6:18:57.287
BugCheck 9F, {4, 258, 85f90d78, 0}
Probably caused by : Unknown_Image ( ANALYSIS_INCONCLUSIVE )
DEFA... Read more

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RELEVANCY SCORE 74

When I place the laptop in sleep mode (regardless of method of doing so), it restarts after coming out from sleep mode. Any sugestions for how to correct this would be appreciated.

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RELEVANCY SCORE 74

Hey guys,

I recently bought an ASUS laptop with Windows 8, and occasionally it crashes when waking up from sleep mode or when I close it (fold the screen down).
Either way, it just freezes, with the screen blank, and sometimes it restarts on its own, generating an error screen with links to .dmp (minidump) and .xml files that are sent to microsoft for analysis.
So, I followed the procedures to BSOD posting, generating the file attached here, and I hope that someone can help me.
Thank you!

Some additional information: my laptop has lights that indicate wi-fi on, battery alimentation, and other things. Even after the crash, sometimes the keybord shortcut to wi-fi still works, turning the light on/off. That's the only signal of life that I can get from it.

A:Windows 8 crash when entering sleep mode

The reports are incomplete, please re-run the data collection app and let it run for at least 15 minutes (or until the app itself says that it's done). Then zip it up and upload it with your next post.

If you're overclocking, please stop the overclock while we're troubleshooting. Feel free to resume the overclock once the system has been stabilized.





Processor may be overclocked!
Expected Frequency: 1800
Actual Frequency: 2394
Overclock Ratio: 1.33




The memory dumps seem to blame your IntcDAud.sys driver - a component of your Intel Graphics Media Accelerator
Please update the driver to the latest, Win8 compatible version.
Also, be sure that you have ALL Windows Updates.

Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

ASMMAP64.sys Thu Jul 2 05:13:26 2009 (4A4C7A36)
LENOVO ATK Hotkey ATK0101 ACPI UTILITY (also found in Asus systems)
http://www.carrona.org/drivers/driver.php?id=ASMMAP64.sys

atkwmiacpi64.sys Tue Sep 6 21:44:52 2011 (4E66CC94)
ATK WMIACPI Utility
http://www.carrona.org/drivers/driver.php?id=atkwmiacpi64.sys

AiCharger.sys Thu Sep 22 22:04:40 2011 (4E7BE938)
Asus Charger Driver [br] Likely BSOD cause - haven't seen recently (15Jan2013)
ht... Read more

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RELEVANCY SCORE 74

Occasionally when I attempt to put my laptop to Sleep it will never actually enter Sleep mode, and still be displaying that it's on (the HP logo will still be illuminated). It'll stay like that for an arbitrary amount of time and when I wake up it will be entirely off. Upon powering it up I get the message that says Windows was not shut down properly and then I get this message:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: 9f
BCP1: 0000000000000003
BCP2: FFFFFA8004F09060
BCP3: FFFFF80004258518
BCP4: FFFFFA8004969E10
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\090312-18954-01.dmp
C:\Users\Owner\AppData\Local\Temp\WER-62275-0.sysdata.xml

Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txtClick to expand...

Here's my SysInfo:

Tech Support Guy System Info Utility version 1.0.0.2
OS Version: Microsoft Windows 7 Home Premium, Service Pack 1, 64 bit
Processor: Intel(R) Core(TM) i3 CPU M 350 @ 2.27GHz, Intel64 Family 6 Model 37 Stepping 2
Processor Count: 4
RAM: 3893 Mb
Graphics Card: Intel(R) HD Graphics, 1722 Mb
Hard Drives: C: Total - 476837 MB, Free - 261771 MB;
Motherboard: Hewlett-Packard, 144C
Antivirus: Mic... Read more

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RELEVANCY SCORE 74

Most of the time for he past few months whenever I set my PC to go into sleep mode, I get a BSoD, and the computer will either reset or shutdown. I will sometimes also get a BSod when I try to shutdown normally as well, although this has occurred less often, mostly because I prefer to Sleep than Shutdown. I've gotten around this lately by simply leaving my computer on at night in a performance power mode, but obviously this isn't particularly ideal.
I think this is most likely a driver issue, but I don't know how I would go about trying to fix this issue. Any help would be appreciated.

A:PC crashes when entering Sleep mode. Sometimes also at shutdown.

Please download MiniToolBox  , save it to your desktop and run it.
 Checkmark the following checkboxes:  List last 10 Event Viewer log  List Installed Programs  List Users, Partitions and Memory size.
 Click Go and paste the content into your next post.
 Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.
 
Louis

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RELEVANCY SCORE 74

I have a Sony Vaio FW390 with Vista SP2. Everytime after I've used the SD card slot on my laptop and want to enter sleep mode, I get the following error screen:
The laptop then reboots and when Windows starts up again it says that there was an unexpected shut down. It appears that this error only occurs after I have inserted an SD card and then removed it. I haven't had any problems entering sleep mode when I haven't used the SD card slot.

How do I fix this problem?
 

A:Problem entering sleep mode in Vista

are you using the safely remove icon before pulling the card?
Also the card needs to stay in a while to benefit the machine.
just putting in the card will actually slow the machine.
it takes several minutes to write the card...page and the card now will be filled for use with the card..you have to go through an optimization time,which can be quite some time depending on how you use your machine.

basically you just put the card in,set it for ready boost and walk away a few minutes,then come back and use the pc....leave it in all the time.

Also the error you are showing also happens when ram starts to fail..i guess it is possible to have a bad card do the same thing.

Format the card ..check it for errors and try again.
 

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RELEVANCY SCORE 74

Hi Guys,
I'm having a very annoying problem where my laptop will begin to enter sleep mode, but instead of powering down it keeps running for a few minutes and then crashes.
When I start up my laptop again I get this:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 6153

Additional information about the problem:
BCCode: 9f
BCP1: 0000000000000003
BCP2: FFFFFA80057DBA10
BCP3: FFFFF80000B9C3D8
BCP4: FFFFFA80060F5400
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\071712-22916-01.dmp
C:\Users\Peter\AppData\Local\Temp\WER-145642-0.sysdata.xml

Read our privacy statement online:
Windows 7 Privacy Statement - Microsoft Windows

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt

My laptop is a Samsung RC520 -S02UK
System Specs are listed here:
RC520 15.6" | NP-RC520-S02UK | High Performance Notebook - SAMSUNG UK - TECH SPECS

I've attached the .zip containing the System health report and the dump files.
If you can help in any way it would be greatly appreciated.

Thanks.

A:Frequent BSOD while entering sleep mode.

You're having USB issues (from the perfmon /report).
Do you have a Viewsonic VPD400/500 device? If so, please uninstall it, then remove the device from your system.

Your Broadcom Bluetooth device is disabled. Please re-enable it and then update it's drivers. If you wish, feel free to disable it again.

Your Panda Internet Security has configuration issues. Please:
- download a fresh copy
- uninstall the current copy from your system
- install a fresh copy, update it and perform a full system scan

Then please generate another perfmon /report (after rebooting) so we can ensure that the configuration issues have been resolved

The most likely cause of the BSOD's is (IMO) due to Hotspot Shield. We've seen a number of issues with this program recently. Please uninstall it and test to see if that fixes the BSOD's.

Please also replace your wireless network device drivers (from the PC Manufacturer's website) as they are also involved in this error.

Finally, please note the drivers dated 2009 and earlier in the table below. Then use the links below the table to get more info on those drivers - and then replace those drivers with a more updated version.

If the above steps don't stop the BSOD's, please zip up and upload any new memory dumps with your next post - and we'll see what we can figure out from there.

The following info is just FYI, I've already addressed the issues that I saw in the above paragraphs

- Further info on BSOD error messages available at: http://www.... Read more

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RELEVANCY SCORE 74

Hello,

I am new to this forum, and I was hoping to ask for some assistance. Lately, my laptop has been experiencing BSOD when entering sleep mode, and I am stumped as to why it is happening. Day-to-day usage is unhindered, but as soon as the computer goes to sleep on its own, it shuts down and reports an error when I start it back up. As per the instructions, I have attached the necessary information.

A:DRIVER_POWER_STATE_FAILURE error upon entering sleep mode

This is in your eventsys.txt file you uploaded

Custom dynamic link libraries are being loaded for every application. The system administrator should review the list of libraries to ensure they are related to trusted applications. Please visit Working with the AppInit_DLLs registry value for more information.

Its basically saying that something abnormal is going on with your applications.

It looks like theyre being intercepted.

Download Spybot search and destroy and run a scan, if its malware or malicious spybot will find most if not all of them..

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RELEVANCY SCORE 74

Hello, This problem has just started occuring. I will either shut the lid of the laptop or manually enter into sleep mode, and rather than entering sleep mode normally, the laptop simply shuts down. I lose all the windows I have open every time. I cannot figure out why this might be happening, and nothing in the 'power and sleep' settings seem to help. Thanks in advance for any suggestions anyone may be able to offer. Brad

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RELEVANCY SCORE 74

Hello everyone, I have been reading these forums for the past week and none of them have solved my problem. Currently I am on Windows 7 Ultimate x64. I have just installed a new wireless network adapter. Previous to that I had installed an older card from Belkin (F5D7000) Which started my blue screen errors. The card was not win 7 compatible so I downloaded a Ralink RT2500 driver to run it. Which worked at the cost of BSOD errors. I've run system restores, tried deleting drivers, and uninstalling anything with belkin on it. Currently in my system I have installed a Netis WF-2113 Wireless network adapter. Which is PCIe, where as the Belkin was just PCI. I bluescreen whenever I enter sleep mode.

The computer itself is less than a year old, 1tb hdd, 16gb ddr3 ram, 1gb Evga 560ti gpu, sabertooth 990fx motherboard, and an 8 core amd bulldozer 3.1ghz Processor

Any help would be greatly appreciated. Thank you.

A:BSOD when entering sleep mode NDIS.Sys

Sorry, was a little hasty in posting that first zip.

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RELEVANCY SCORE 74

Recently when entering sleep mode, the laptop does not go to sleep but crashes. When I go to restart the laptop, I get the windows as recovered from an unexpected shut down.

However I have noticed it does not crash, when I first turn the laptop on and at the choose user screen. Here it goes to sleep fine and resumes fine, any other situation and it crashes.

this has started over night, any ideas?

Thanks

A:Laptop crashes when entering sleep mode.

http://www.sevenforums.com/crashes-d...tructions.html

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RELEVANCY SCORE 74

Hi all, I've looked around the net and seen people with similar problems but none the same and no solutions have worked so far. Every time I click on sleep mode the computer shuts down to a BSOD

I hooked up my brothers laptop to my computer and things were going fine, then his (brand new) laptop had a BSOD and when I went over to my computer it had one also. So I'm not certain of the cause but perhaps something related to that.

Here are the system specs
Intel e8400
4gb ram
Asus P5Q Pro
Vista Ultimate SP1
EVGA GTX260

I've updated my bios to the latest and have installed the latest chipset/usb/lan drivers from the Asus website.
Nothing is overclocked and bios is default settings

I've attached my minidump as I am unable to figure out the problem. Please let me know what else you need. Thanks guys!

A:Vista BSOD on entering sleep mode

From what I can see in your minidump file, everything is pointing to memory and misread memory. My suggestion would be to run Memtest86+ against your installed ram and see if any problems are reported. If this does not show any problems, then I'm sure that someone else in the forum will have another possible area to look after analyzing your crash dump.Hope this helps,

Read other 3 answers
RELEVANCY SCORE 73.2

Hey guys,

I've been getting a BSOD fairly regularly when trying to enter sleep mode. I attached all the seven forums info but if theres anything else you need let me know. Thanks in advance!
EDIT - Ive been messing around with it a bit and it seems the the BSOD can appear when trying to go into sleep or hibernate mode. It shows up inconsistently in both modes.

A:BSOD when entering sleep mode, DRIVER_IRQL_NOT_LESS_OR_EQUAL, ndis.sys

Why no dump files?

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RELEVANCY SCORE 73.2

I keep getting BSOD when I try to put my 5 year old HP Pavilion dv6000 laptop in sleep mode, by either tapping the power button, or going through the start menu. This started happening a couple days ago, after Windows did an update.

I've done a system file check and it came up clean, and I also updated my video drivers, but to no avail. I don't really know where to go from here.

I also ran the SF Diagnostic tool, and attached the resulting folder.

A:BSOD when entering Sleep Mode on laptop, Windows 7 HP-32

Welcome aboard, Mike.

You may try to upgrade your DirectX.


Code:
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1000008E, {c0000005, 92d0b003, 97d72914, 0}

Unable to load image \SystemRoot\system32\DRIVERS\nvlddmkm.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : dxgkrnl.sys ( dxgkrnl!DXGDMM_VIDPNTOPOLOGY_INTERFACE_V1_IMPL::GetPathImportance+118 )

Followup: MachineOwner

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RELEVANCY SCORE 73.2

This has been happening about once every couple of days most of the time it would happen while i was away from my pc but i have witnessed it twice. I have reinstalled windows 7 and checked memory (ram is fine)

Please help me get my video editing workstation running again

Thanks
-Taylor

A:BSOD entering sleep mode on custom workstation PC

This might be helpful it is a stop:0x00000024 and here is the file generated by the program on this fourm

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RELEVANCY SCORE 73.2

Hello, I have Windows Vista Home Premium 32 bit installed on my Dell XPS M1330. The problem I have is extremely annoying and I have no idea how to solve it. Many times when I try to take my laptop out of sleep mode it turns on (fans are on, CPU is running etc.), but I get a black screen. No matter what I press, nothing happens, so I have to shut the computer off (by pushing the power button) and turn it back on. Then I get the Blue Screen (where it asks you if you want to turn on Windows normally etc.)

However, this does not happen every single time I put my laptop into sleep mode because sometimes it will come out of sleep mode just fine.

Please help me find a solution to this problem! Thanks!

Some Additional Info:
I don't have any USB devices attached to my laptop when this occurs nor do I have any automated tasks scheduled.

A:Laptop randomly crashing after entering sleep mode. Please help!

Hallo tcc888, there is a great number of possibilities for the cause of sleep mode problems.
From what you have described a good place to start is to look for chipset & graphics driver updates also if you click on the link i have attached it this tutoriaal will help you work through the process of elimination.

Power Options and Sleep Mode Problems

I hope this is of some help

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RELEVANCY SCORE 73.2

Im using a toshiba laptop model s855-s5378 windows 8

Its not every time but a few times a week, when i shut my laptop to sleep/hibernate i come back to find a windows blue screen error when i restart it. It been happening rarely for long time, but its become more prevalent lately.
Using bluescreenview it reports ntoskrnl.exe+196722 DRIVER_POWER_STATE_FAILURE
Research brings up dozens of reasons, but none connected to sleep/hibernate
i have been unable to read the detailed specifics of the memdump to get a more specific answer-minidmp file from last night attached

i have run a sfc /scannow it found some corrupt files but it did not fix the current issue

Any advice or possible solutions would be appreciated

A:Crashes when entering sleep/hibernate mode - Windows 8 x64

Hi -

Update your Realtek wifi driver -

Code:
2: kd> !irp fffffa800fd48690

Irp is active with 5 stacks 3 is current (= 0xfffffa800fd487f0)
No Mdl: No System Buffer: Thread 00000000: Irp stack trace.
cmd flg cl Device File Completion-Context
[ 0, 0] 0 0 00000000 00000000 00000000-00000000

Args: 00000000 00000000 00000000 00000000
[ 0, 0] 0 0 00000000 00000000 00000000-00000000

Args: 00000000 00000000 00000000 00000000
>[ 16, 3] 0 0 fffffa800bd93050 00000000 00000000-00000000
Unable to load image \SystemRoot\system32\DRIVERS\rtwlane.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for rtwlane.sys
*** ERROR: Module load completed but symbols could not be loaded for rtwlane.sys
\Driver\RTWlanE
http://www.sysnative.com/drivers/driver.php?id=rtwlane.sys

Regards. . .

jcgriff2

`


Code:


Microsoft (R) Windows Debugger Version 6.2.9200.16384 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\PalmDesert\AppData\Local\Temp\Temp2_memdump122013-33859-01.zip\122013-33859-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*a:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is:
Windows 8 Kernel Version 9200 MP (8 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 9200.16628.amd64fre.win8_gdr.1... Read more

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RELEVANCY SCORE 73.2

I recently started to have problems with my system crashing and BSOD when it went into sleep mode. I updated all of the drivers and have attempted different fixes but I cannot resolve this issue. When I attempted to do a System Restore, it, too, was unsuccessful and also crashed with BSOD. There is no apparent malware or virus; however, Windows doesn't recognize my Avira antivirus program, which is running normally. Any help anyone can provide would be appreciated! I've attached the dump files and the Performance Monitor results.

HP Pavilion Laptop (dv7 3060us)
System and OS less than 1 year old
4gb RAM
Windows 7:
- 64bit
- Original installed OS on the system
- OEM version

A:BSOD when entering sleep mode and with System Restore

Be sure to upload the output folder found in Documents. Right-click on it, and select Send to>New compressed folder.

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RELEVANCY SCORE 73.2

I've been having this problem for quite a while, whenever my PC automatically goes into sleep mode (30 mins in my case), Windows crashes, and my PC reboot, I know this because when I log back in, all my programs and windows were closed, and Chrome report an unexpected shutdown (or something like that).

I checked the Event Viewer, and it seems I have Event 41 (Kernel-Power) problem, I've been searching for the solution for the past few months, but no luck of solving this particular problem.

Specs: (None of these components are overclocked, I've never overclock this system before either.)
Windows 8.1 Pro (64-bit)
Core i5-4690K @ stock clock
Gigabyte Z97-UD3H Motherboard
GTX970 @ stock clock
8GB Kingston HyperX Fury 1866MHz @ stock clock
250GB Samsung 850 EVO SSD
EVGA SuperNOVA 750 G2 PSU

I, however, solved the problem that my PC would behave the same when I manually put it into sleep (Start -> power -> Sleep), so now my PC goes into sleep and waking up just fine if I manually put it into sleep.

TL;DR: Windows 8.1 Pro crashes and PC reboot when it automatically enter sleep mode, but it's fine if I manually put into sleep mode.

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RELEVANCY SCORE 73.2

Hello,

often, when I want to put computer into sleep mode or sometimes when I restart it, procedure doesn't finish, display usually turns off, but computer is still running. The only option is to turn it off manually by holding power button.

After restarting I have a lot of (15) errors in system log:

A timeout (30000 milliseconds) was reached while waiting for a transaction response from the XXXXXX service.

XXXXXX = iphlpsvc, Schedule, SENS, BITS, CertPropSvc, EapHost ... etc.

Several days ago I have updated my bios and some drivers, so I suspect that the reason may be some driver.

I have dell latitude e4310 notebook running Win7x64 SP1.

If the problem is in driver, how can I find out which driver is problematic? Or do you have any other ideas?

Thanks in advance

A:No response(crash) when entering sleep mode or restarting

Post it following the Blue Screen of Death (BSOD) Posting Instructions.

There may not be any crash dumps, but it will give us some other information which will help us to help you better.

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RELEVANCY SCORE 73.2

hi people i have a problem with my monitor it is a LED Philips 226V4LAB/00 21.5 inch 5ms and i programmed it to turn in sleep mode after 20 minutes.till now all fine.but there it appeared a problem.a few seconds before enters in the sleep mode it appear on the screen the message no video input and after the message enter sleep mode..how can i solve to not appear this messages on the screen.please help

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RELEVANCY SCORE 73.2

My computer randomly crash when i sleep the computer. normally, it should sleep and the power light should be off in 30 seconds, but when it crash, it takes 5 minutes and finally the computer shutdown instead of sleeping.

And the problem is... i can't have the screenshot of my bluescreen because it always happened when the screen is off....

if i opened memory.dmp with windbg ,it sayd "memory corruption"..... Here is my debug file generated by SF, i opened it with windbg(64 bit) and it says "Probably caused by : ntoskrnl.exe ( nt+5a440 )" it seems a system application ,how could i solve it?

A:Windows 8 crash randomly when entering sleep mode

Same problem here but I leave mine on but when screen goes off windows BSOD.

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RELEVANCY SCORE 73.2

Hi all,

I'm somewhat tech savvy, and my laptop has me absolutely stumped. I'll cut to the chase:

I get a dirty shutdown and restart (prompting Windows' safe mode option) any time the system attempts to enter sleep mode--whether by the Start menu or by pressing the power button (which I've set to enter sleep mode). I've asked Windows to produce a dump file in the event of a BSOD, but none have been created. I've gone through all driver updates I can think of, HP site updates, reinstalled the OS twice, etc.

I had some luck re-enabling the Windows 7 logon screen, which had previously been disabled. Worked for a few days, and I'm back where I started.

Any ideas?

A:Dirty shutdown and restart after entering sleep mode

Go into the Event Viewer. Are there any Red X's under System or Application?

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RELEVANCY SCORE 73.2

Past month or so I have been getting the same BSOD, stating that new hardware or software could be the problem. I haven't recently installed any hardware or software that i am sure of, or at least that would cause this. I have scanned through the thread and haven't noticed my exact problem.Any help is much appreciated!

A:BSOD beforing entering sleep mode on occasion

Code:
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck A, {fffffa80199e5178, 2, 1, fffff8000348f035}

*** WARNING: Unable to verify timestamp for npf.sys
*** ERROR: Module load completed but symbols could not be loaded for npf.sys
Probably caused by : npf.sys ( npf+2b81 )

Followup: MachineOwner
---------

Code:
NETGEARGenie "c:\program files (x86)\netgear genie\bin\netgeargenie.exe" -mini -redirect ETHANM\Scott HKU\S-1-5-21-3566917926-2741710615-1687059311-1000\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
The issue is a problem with the WinCAP implementation on NetgearGenie. Its a common issue - I've seen it at least 3 times, but the good news is it is easily fixed.

See the solution in this thread:
Computer Crashed when I wasn't around it.

Read other 3 answers
RELEVANCY SCORE 72.4

I have had seven BSODs since 12/14, all of them happening when the laptop is going into sleep mode. I say there have been seven because I have found seven .dmp files since 12/14. Each of them are for IRQL_NOT_LESS_OR_EQUAL, with check code 0x0000000a. The driver is ntoskrnl.exe for each of these.

I am not aware of any changes that I have made to this laptop. There definitely have not been any hardware changes (e.g., changes to RAM or hard drive) made. It's possible some new drivers could have been added due to things plugged in via USB, but there is nothing specific that comes to mind.

It doesn't BSOD every time it goes to sleep. This laptop is used daily, and typically it is put to sleep by closing the lid, at the end of the day. Then it is wakened by opening the lid in the morning. It may go to sleep itself through the day if there is no activity for two hours. Typically a full shutdown and startup is done about once a week. It does not get moved around to different locations very frequently. This has been the case for the last several years.
I really appreciate any suggestions so I can fix this and trust the laptop going to sleep again.

Here are answers to the questions, and I have uploaded the perfmon and the Sysnative files per the instructions.

? OS - Windows 8.1, 8, 7 or Vista? Windows 7 Home Premium, SP 1
? x86 (32-bit) or x64 ? x64
? What was the original installed OS on sthe ystem? This is the original OS
? Is the OS an OEM version (came pre-in... Read more

A:[SOLVED] BSOD Win7 Laptop - when entering Sleep mode

Hi -

Remove Winpcap or try updating the program installation -

Code:
npf.sys Fri Jun 25 12:50:58 2010 (4C24DE72)
Driver Reference Table - npf.sys

Winpcap seems to be the culprit in your latest round of BSODs.

Norton would be next on my probable cause list.

Regards. . .

jcgriff2

`

Read other 16 answers
RELEVANCY SCORE 72.4

Last night I went to put my computer to sleep and right after the monitor went to sleep the computer hung for a sec and then BSOD (waking monitor). So I left it off and figured I would look at it in the morning. This morning I wake up and restart and everything seems fine, walk away to make food and my computer went to sleep - BOOM BSOD. When I check event logs it says diver issue for ntoskrnl.exe

I have tried a couple things and looked around but I'm not seeing where the actual fault lies. Thanks in advanced for all help and suggestions

A:BSOD entering sleep mode, points to ntoskrnl.exe driver

Hi Bentobaku.

Daemon Tools, Alcohol 120% and Power Archiver Pro uses SCSI Pass Through Direct (SPTD), which is a well known BSOD causer. Uninstall Daemon Tools at first. Then download SPTD standalone installer from Disk-Tools.com, and execute the downloaded file as guided below :
Double click to open it.
Click this button only:

If it is grayed out, as in the picture, there is no more SPTD in your system, and you just close the window.
Then free up the startup. Windows does not need any other program to auto start with it, but the auto start programs often conflicts and causes various problems including BSODs.
Click on the Start button
Type ?msconfig (without quotes), click the resulting link. It will open the System Configuration window.
Select the ?Startup? tab.
Deselect all items other than the antivirus.
Apply > OK
Accept then restart.
Then try to enable sleep mode for a few times and observe if it BSODing still or not. Let us know the situation.

Read other 2 answers
RELEVANCY SCORE 72.4

Hi.

My PC used to be able to enter and leave sleep mode without any problems, then about a couple of months ago it started failing every time, whether I command it to sleep or it sleeps due to power options. I haven't made any manual changes to hardware or software that could have caused it, but there have obviously been plenty of Windows updates in that time.

When the PC tries to go to sleep, there is no visible BSOD. It seems to take the usual steps (i.e. warns me about software preventing it from sleeping, then shuts them down) before the screen goes black, but from that point it takes about 10 minutes (during which the hard drive activity light flashes most of the time) before it finally powers off.

When I power the PC back on, instead of it resuming Windows, I get the early boot menu telling me that the system didn't shut down correctly and asking me to choose a normal/safe boot. Once Windows has loaded, I get a "Windows has recovered from an unexpected shutdown" message similar to the following:


Code:
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 2057

Additional information about the problem:
BCCode: 9f
BCP1: 0000000000000003
BCP2: FFFFFA800557D4D0
BCP3: FFFFF80000B9A518
BCP4: FFFFFA800D452600
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1
Hitting the "Check for a solution" button gives me nothing of use (it actually tells me nothi... Read more

A:PC crashes when entering sleep mode, claims a BSOD failure

Update the VMWare tools. https://www.vmware.com/support/ws55/...s_upgrade.html

Let us know for any further BSOD.
________________________________

Code:
BugCheck 9F, {3, fffffa800557d4d0, fffff80000b9a518, fffffa800d452600}

Unable to load image \SystemRoot\system32\DRIVERS\vmnetadapter.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for vmnetadapter.sys
*** ERROR: Module load completed but symbols could not be loaded for vmnetadapter.sys
Probably caused by : ntkrnlmp

Followup: MachineOwner
---------

Read other 4 answers
RELEVANCY SCORE 72.4

Hello everyone,

My system suddenly stopped responding to the sleep command. The monitor goes blank but the system keeps on whirring away.

I have gone through google and tried a few things and the best one so far was to run powercfg /energy, which has produced some results that I dont understand.

Its 2 pages and I would be very grateful if you could help me get to the bottom of this problem.

Thanks in advance
Peter

A:Monitor only entering sleep mode, system continues working.

use this tool to post all the files here

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RELEVANCY SCORE 72.4

Hello all,

Since the latest BIOS update fro few days ago my laptop stopped entering to sleep mode, before the latest BIOS update everything was excellent.
I will appreciate any help with this issue.

Thanks all...

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RELEVANCY SCORE 71.6

I purchased my Hp envy 360 laptop at Best Buy about a week ago. It was an open box purchase because It was in near perfect condition . I tryed charging it but it only charges when it is in sleep mode or either closed . When I plug it in while its in it has a white light and the battery days plugged in ; not charging . But when I close it there is a orange light and a couple hours later it's fully charged . I assumed I had a bad battery but I ran a battery test and it said my battery was fine . Because it charges when it's closed I assumed their was a setting I could just switch but i don't know what to do .

A:Computer only charges in sleep mode or closed

Hello Leroyfour, Please try with system restore i think that should help you with the issue. Steps to do a system restore Open Reset this PC. Go to Start > Settings > Update & security > Recovery and click Get started below Reset this PC.Reset Windows 10, but save your files. On the next screen, click Keep my files and follow the on-screen instructions to reset Windows 10.Reset this PC from Safe Mode. RegardsSATISHP4 Click " Thumb's up " icon if the question is answered/resolved.

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